Relevant bibliographies by topics / Customer services. Consumer goods

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Customer services. Consumer goods'

Author: Grafiati
Published: 4 June 2021
Last updated: 12 February 2022

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Journal articles on the topic "Customer services. Consumer goods"

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Zhang, Junwei, Deyu Li, and Xiaoqin Fan. "A Customer-Centric Trust Evaluation Model for Personalized Service Selection." Scientific Programming 2018 (2018): 1–13. http://dx.doi.org/10.1155/2018/4819195.

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Trust is a very important criterion when service customers select desired Web services from a cluster of Web services with the same function. Most existing trust models cannot effectively implement personalized service selection with regard to consumer preferences and expectations. This paper designs a novel trust management method based on peer-to-peer network and presents a customer-centric trust evaluation model for personalized service selection. The trust evaluation model firstly maintains consumer-to-consumer trust values that are calculated according to preference similarity between cus
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Abioro, Matthew Adekunle, and Samuel Abimbola Odunlami. "IMPLICATION OF PRODUCT BRANDING ON CUSTOMER’S PATRONAGE IN THE NIGERIAN CONSUMER GOODS INDUSTRY." Business Excellence and Management 11, no. 2 (2021): 5–18. http://dx.doi.org/10.24818/beman/2021.11.2-01.

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Product branding is said to be a veritable tool that can be adopted in achieving customer patronage in the highly competitive market. Hence, this study assesses the implication of product branding on customer’s patronage. The specific objectives of this study were to evaluate the effects of brand perception, service quality and customer relationship management on customer’s patronage. A survey research design was used for the study, with a structured questionnaire administered to collect data from the firms’ customers. The inferential statistical tool of regression analysis was adopted to anal
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Canziani, Bonnie, Kittichai Watchravesringkan, and Jennifer Yurchisin. "A model for managing service encounters for neo-luxury consumers." Worldwide Hospitality and Tourism Themes 8, no. 1 (2016): 41–52. http://dx.doi.org/10.1108/whatt-10-2015-0036.

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Purpose – This paper aims to explore a theoretical relationship among perceptions of consumer social class, the perceived legitimacy of customer requests for service and the delivery of intangible services. It focuses the discussion on service firm encounters with non-traditional consumers seeking to purchase from luxury brands. Design/methodology/approach – The paper reviews the literature for current trends in strategies of luxury brands and characteristics of evolving global and Asian consumer markets for luxury and neo-luxury goods and draws a theoretic model with propositions. Findings –
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Rizqi, Muhammad, and Afriapollo Syafarudin. "The Effect of Service Quality on Gojek Online Customer Satisfaction." Ilomata International Journal of Tax and Accounting 2, no. 2 (2021): 134–45. http://dx.doi.org/10.52728/ijtc.v2i2.220.

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Good service quality can be a competitive advantage for service companies. Quality of service is also the key to success. Whether or not the quality of service for goods or services depends on the ability of producers to consistently meet consumer expectations. Service quality is said to be satisfactory if the service felt is the same or exceeds the expected service quality. Services like this are perceived as quality and satisfying services. These consumer expectations are reflected in good service, warm hospitality, courtesy, punctuality, and speed which are important values ​​expected by co
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Syaifuddin, Syaifuddin. "PENDEKATAN INTERDISIPLINER TERHADAP PERILAKU KONSUMEN BANK SYARI’AH." ASY SYAR'IYYAH: JURNAL ILMU SYARI'AH DAN PERBANKAN ISLAM 1, no. 1 (2016): 196–218. http://dx.doi.org/10.32923/asy.v1i1.671.

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Interdisciplinary is a collaboration between several disciplines to respond to developments and problems of human civilization. Mu'amalah science, economics, sociology, and psychology work together to examine the behavior of Muslim consumers. Consumer behavior is the study of how individuals, groups and organizations select, purchase, use and dispose of goods, services, ideas or experiences to satisfy their wants and needs. Consumer behavior studies focused on how individuals make the decision to utilize their resources (time, money and effort) to buy goods and services consumed. This interdis
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Anastasia, Elizabeth, Dwi Sekar Ningrum, William Marthianus, and Willis Patrick Onggo. "Perlindungan Konsumen atas Metode Penawaran Negative Option di Indonesia." JURNAL MERCATORIA 12, no. 2 (2019): 111. http://dx.doi.org/10.31289/mercatoria.v12i2.2852.

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Negative Option Method is a bidding method that requires confirmation from consumers in accepting or rejecting an offer. If the customer doesn’t provide confirmation, the business actor assumes that the consumer agrees and will be charged a fee for the offer given. The Negative Option method originating from the United States has actually developed in Indonesia, especially in the provision of telecommunications services. It is not uncommon for Telecommunications Service Providers in Indonesia to offer a particular feature that requires confirmation of rejection or cancellation from consumers v
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Wibawa, Firrizqi Satria, Nurul Qomariah, and Yusron Rozzaid. "Application of the Servqual Method and the Kano Model as Measurement of Service Quality towards Customer Satisfaction in Senyum Media Bondowoso." International Journal of Business, Technology and Organizational Behavior (IJBTOB) 1, no. 4 (2021): 324–31. http://dx.doi.org/10.52218/ijbtob.v1i4.121.

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This research aims to analyze the level of customer satisfaction to services and explain the factors that must be prioritized in order to meet consumer expectations in Senyum Media Bondowoso. The method used is quantitative research with the Servqual method and the Kano model. The population of this research is all the customers of the Senyum Media Bondowoso store and the samples used are 150 samples using the Purposive Sampling technique. The results of the research show that the quality of service in CV. Senyumindo Mediatama Bondowoso is not in accordance with what is desired by customers, b
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Duisebayeva, A. M. "Bakery market in Almaty." Problems of AgriMarket, no. 2 (June 30, 2021): 147–51. http://dx.doi.org/10.46666/2021-2.2708-9991.18.

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The goal is to determine the importance and position of products of "Almatynan" LLP and develop recommendations for increasing customer loyalty. For this purpose, the bakery market “Almatynan LLP” is considered as objectives. Customer satisfaction depends not only on specific or individual elements of the enterprise, but is a complex concept in the study of consumer behavior on market, as well as loyalty programs and is considered as one of the options for marketing communications. A feature of consumer goods market is its division into many segments, which have certain target groups of consum
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R.S, MOHAN PRAKASH. "Importance of goods and services tax in india." Journal of Management and Science 7, no. 2 (2017): 338–41. http://dx.doi.org/10.26524/jms.2017.50.

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The multi-staged tax structure has charges from the State and Union governments separately,leading to cascading effect of taxes. There are taxes at different rates and at multiple points.The GST is an indirect tax which means that the tax is passed on till the last stage wherein itis the customer of the goods and services who bears the tax. This is the case even today for allindirect taxes but the difference under the GST is that with streamlining of the multiple taxesthe final cost to the customer will come out to be lower on the elimination of double chargingin the system. GST is a transpare
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Sabou, Simona, Bianca Avram-Pop, and Liliana Adela Zima. "The Impact of the Problems Faced by Online Customers on Ecommerce." Studia Universitatis Babes-Bolyai Oeconomica 62, no. 2 (2017): 77–88. http://dx.doi.org/10.1515/subboec-2017-0010.

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Abstract The purpose of this study is to identify the behavior of customers in the online environment. We analyzed the evolution, characteristics, advantages and disadvantages of this type of commerce, and its implications on the consumers. In order to identify the customers’ behavior online, we selected three variables which are characterized by time intervals of the latest online order, and six variables which analyze the main problems faced by consumers of goods/services bought online (a long shipping time, damaged products, non-compliant products, fraud related issues, underperforming comp
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Dissertations / Theses on the topic "Customer services. Consumer goods"

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Hofmann, Nadine Elisabeth. "Testing a heuristic that determines customer service level in a two-echelon inventory system." Thesis, University of British Columbia, 1985. http://hdl.handle.net/2429/24399.

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The purpose of this thesis is to test, via a GPSS simulation, a heuristic developed by B.A. Rosenbaum. The heuristic determines the level of service a customer receives in a multi-echelon inventory system. The system consists of one central Distribution Centre (DC) which is the source of supply for eight Regional Distribution Centres (RDC's), which themselves are the source of supply for customer demand. Service is defined to be the fraction of demand met from on-hand stock at the location where the order is placed. Two distinct sets of tests on the heuristic are performed in this thesis. Fir
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Hellstedt, Anna, and Erica Stors. "Kundinvolvering vid utveckling av tjänster : En studie om franchisetagare och kontorschefers syn på kundinvolvering inom fastighetsmäklarbranschen." Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-21751.

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Syfte: Syftet med denna studie är att undersöka hur existerande NSD-teori kan bidra till förståelse av kundinvolvering av sällanköpsvaror i säljande organisationer. Metod: Vid genomförandet av denna studie har en kvantitativ forskningsmetod tillämpats med ett deduktivt tillvägagångsätt. Den empiriska undersökningen genomfördes via en webbaserad enkätundersökning som sändes ut till 598 franchisetagare och kontorschefer inom fem av de åtta största fastighetsmäklarföretagen i Sverige. Erhållen data analyserades därefter med hjälp av statistikprogrammet SPSS där en faktoranalys, klusteranalys samt
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Tanwari, Anwar U. "Impact of business forecasting on demand planning. A strategy for improving business forecasting and reducing inventories throughout the supply chain for fast moving consumer goods in the Middle East market." Thesis, University of Bradford, 1999. http://hdl.handle.net/10454/4336.

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Poor quality of information and forecasting create a number of problems for manufacturing companies, such as poor planning of products and insufficient service levels, which leads to increased inventory and stock holding or stockouts and increased total costs. Cussons (UK) Limited is experiencing precisely these problems. Apart from these problems normally associated with forecasting demand for fast moving consumer goods there is an additional problem of reconciling the Western calendar with the Muslim calendar, and a recognition of the effects that Muslim religious holidays, as oppose
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Tanwari, Anwar Uddin. "Impact of business forecasting on demand planning : a strategy for improving business forecasting and reducing inventories throughout the supply chain for fast moving consumer goods in the Middle East market." Thesis, University of Bradford, 1999. http://hdl.handle.net/10454/4336.

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Poor quality of information and forecasting create a number of problems for manufacturing companies, such as poor planning of products and insufficient service levels, which leads to increased inventory and stock holding or stockouts and increased total costs. Cussons (UK) Limited is experiencing precisely these problems. Apart from these problems normally associated with forecasting demand for fast moving consumer goods there is an additional problem of reconciling the Western calendar with the Muslim calendar, and a recognition of the effects that Muslim religious holidays, as opposed to Chr
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Bhatia, Namita. "Return policies for customer purchases." Restricted to subscribing institutions, 2004. http://proquest.umi.com/pqdweb?did=790246201&sid=1&Fmt=2&clientId=1564&RQT=309&VName=PQD.

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Davis, G. Scott. "Customer satisfaction for professional Services Group, Inc. development of an online customer satisfaction survey /." Online version, 2003. http://www.uwstout.edu/lib/thesis/2003/2003davisg.pdf.

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Farquhar, Jillian. "Customer retention in retail financial services : an exploratory study." Thesis, University of Leicester, 2002. http://hdl.handle.net/2381/4616.

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This investigation is concerned with how financial services retailers approach the retention of customers. Markets for financial services have become saturated, competition has become fiercer and consumers have gained greater confidence in the consumption of financial services. Traditional retailers of financial services have begun to look to their existing customers to maintain and improve their profitability in these turbulent times. They hope that by retaining selected customers, they will be able to lower their costs by cross-selling financial products. In spite of considerable practitione
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Burnham, Thomas Adams. "Measuring and managing consumer switching costs to improve customer retention in continuous services /." Digital version accessible at:, 1998. http://wwwlib.umi.com/cr/utexas/main.

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Arrué, García Olenka Mariela. "Las dimensiones de la calidad de servicio percibida, el producto y el precio en relación a la satisfacción de los clientes entre 18 y 35 años que asisten a los Fast Good ubicados en la Zona 7 de Lima Metropolitana." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/651929.

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Actualmente, la industria de restaurantes, en el Perú, se ha visto en la necesidad de adaptarse a las nuevas tendencias de los consumidores correspondientes a la alimentación saludable y estilos de vida acelerados. Por ello, se observa la aparición y expansión progresiva de nuevos formatos en Lima, como los Fast Good, que atienden dichas necesidades de manera específica. Por lo tanto, el objetivo del presente estudio es evaluar, a través del modelo DINESERV, la percepción de los comensales sobre las dimensiones de la calidad del servicio, el producto y precio, que derivan en la satisfacción fi
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Schoen, Andre. "Service delivery management a process for proactively ensuring customer satisfaction /." Connect to full text, 2002. http://hdl.handle.net/2123/580.

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Thesis (Ph. D.)--University of Sydney, 2002.<br>Title from title screen (viewed Apr. 24, 2008). Submitted in fulfilment of the requirements for the degree of Doctor of Philosophy to the Australian Graduate School of Management. Includes bibliography. Also available in print form.
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Books on the topic "Customer services. Consumer goods"

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Trent, Robert J. Reducing the transactions costs of purchasing low value goods and services. Center for Advanced Purchasing Studies, 1999.

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Forst, Patricia. How to return just about anything. Oliver-Nelson Books, 1992.

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Fel'dman, A. B. Tovary dlitel'nogo pol'zovaniya: Planirovanie, modelirovanie, perspektivy razvitiya. Ekonomika, 1989.

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Felʹdman, A. B. Tovary dlitelʹnogo polʹzovanii͡a︡: Planirovanie, modelirovanie, perspektivy razvitii͡a︡. Ėkonomika, 1989.

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Label writing and planning: A guide to good customer communication. Blackie Academic & Professional, 1995.

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Moati, Philippe. L'économie des bouquets: Le marché des solutions dans le nouveau capitalisme. Aube, 2008.

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Ryski, Mark. When retail customers count: How understanding customer traffic patterns can help good retailers become great retailers. AuthorHouse, 2005.

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Nathan, Shedroff, and Rhea Darrel, eds. Making meaning: How successful businesses deliver meaningful customer experiences. New Riders, 2006.

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Diller, Stephen. Making meaning: How successful businesses deliver meaningful customer experiences. New Riders, 2008.

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Diller, Stephen. Making meaning: How successful businesses deliver meaningful customer experiences. New Riders, 2008.

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Book chapters on the topic "Customer services. Consumer goods"

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Stafford, James. "How Marks & Spencer is Using RFID to Improve Customer Service and Business Efficiency: A Case Study." In Smart Packaging Technologies for Fast Moving Consumer Goods. John Wiley & Sons, Ltd, 2008. http://dx.doi.org/10.1002/9780470753699.ch11.

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Vladimirovna, Lukina Anastasia. "Research of Mass-Media Activity for the Development of Consumers Segment Sensitive to Ecological Attributes of Goods and Services in Russia." In The Customer is NOT Always Right? Marketing Orientationsin a Dynamic Business World. Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-50008-9_16.

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Karmarkar, Uday S., and Uma R. Karmarkar. "Customer Experience and Service Design." In Managing Consumer Services. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-04289-3_7.

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Heshmatisafa, Saeid, and Marko Seppänen. "API Utilization and Monetization in Finnish Industries." In Agile Processes in Software Engineering and Extreme Programming – Workshops. Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-58858-8_3.

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Abstract Many companies have followed the trend toward exposing their business assets through open (i.e., Web) application programming interfaces (APIs). However, these firms appear to have adopted API technology largely to meet their customers’ needs and demands. The pressures on industries to develop, implement, and maintain API products and services can prevent companies from gaining a greater awareness of API development’s benefits. Firms may thus miss out on related monetary or non-monetary exploitation of their business assets. This study explored the status of the API economy and development among Finnish industries. The dataset comprised publicly available information from 226 private and public organizations representing a variety of industries, such as industrial, consumer goods, and services sectors. The current status of API readiness, types, protocols, and monetization models is presented to provide a more comprehensive overview.
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Klaus, Philipp “Phil”, and Bo Edvardsson. "Striking the Right Balance: How to Design, Implement, and Operationalize Customer Experience Management Programs." In Managing Consumer Services. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-04289-3_5.

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Seiler, Thorben. "Transportation Services in the Consumer Goods Industry." In Contributions to Management Science. Physica-Verlag HD, 2011. http://dx.doi.org/10.1007/978-3-7908-2792-7_2.

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Batat, Wided. "How consumer goods firms are leveraging the customer experience." In Experiential Marketing. Routledge, 2020. http://dx.doi.org/10.4324/9781003022565-2.

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Kelly, David, Ruby Hammer, Janice Denoncourt, and John Hendy. "Consumer protection and sale of goods and services." In Business Law. Routledge, 2020. http://dx.doi.org/10.4324/9780429297694-10.

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Durovic, Mateja, and Hans W. Micklitz. "Internationalisation of the Legal Framework for Consumer Goods, Services and Product Liability." In Internationalization of Consumer Law. Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-45312-5_4.

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Monahan, Thomas L. "Redefining Customer Relationships in the Age of the Ascendant Consumer." In Creating Value in Financial Services. Springer US, 2000. http://dx.doi.org/10.1007/978-1-4615-4605-4_5.

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Conference papers on the topic "Customer services. Consumer goods"

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Wei, Fachen, and Wei Wei. "Customer-Led Online Open Innovation of Consumer Goods: A Multiple-Case Study." In 2011 International Conference on Management and Service Science (MASS 2011). IEEE, 2011. http://dx.doi.org/10.1109/icmss.2011.5998927.

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Zhao, Zhojun, and Jairo Gutierrez. "Customer Service Factors Influencing Internet Shopping in New Zealand." In InSITE 2004: Informing Science + IT Education Conference. Informing Science Institute, 2004. http://dx.doi.org/10.28945/2837.

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Recent e-commerce failures caused by poor e-customer service have motivated many researchers to explore the factors that influence e-customer service quality, which leads to business-to-consumer (B2C) e-commerce success. The research reported in this paper explored the perceptions of a group of New Zealand e-customers and e-users about e-customer service and the influence of their perceptions on their attitudes towards Internet shopping. The study findings strongly indicate e-customers are only moderately satisfied with current e-customer service. Conversely, New Zealand e-users (i.e.: not yet
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Yu, Shiqiang, Pai Zheng, Chunyang Yu, and Xun Xu. "Product-Service Family Enabled Product Configuration System for Cloud Manufacturing." In ASME 2017 12th International Manufacturing Science and Engineering Conference collocated with the JSME/ASME 2017 6th International Conference on Materials and Processing. American Society of Mechanical Engineers, 2017. http://dx.doi.org/10.1115/msec2017-2987.

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Rapid responsiveness to diverse customer needs is considered a competitive advantage in manufacturing business. To shrink the inquiry-to-order process, manufacturing firms will benefit a lot from building a product configuration system (PCS) which is the enabler of mass customisation (MC). PCS has matured in consumer businesses for decades but in capital goods industries, typically operating in engineer-to-order (ETO) manner, things differ a lot. It is for the reason that conventional PCS is incapable of extending customisation from order-delivery processes to the design/engineering phase. Clo
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Unurlu, Çiğdem, Ayşe Akyol, and Dilek Altaş. "The Relationships between Destination Brand Image, Destination Brand Loyalty and Word of Mouth Behaviour." In International Conference on Eurasian Economies. Eurasian Economists Association, 2013. http://dx.doi.org/10.36880/c04.00831.

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This article documents a study and model of the destination brand image, destination brand loyalty and word-of-mouth behaviour (WOM). Therefore, the literature review consists of three parts namely destination brand image, destination brand loyalty and word-of-mouth behaviour. Destination brand image can be defined as the reasoned perceptions consumers attach to specific brands. Destination brand loyalty can be defined as the main source of customer-based brand equity. Brand loyalty was defined as the attachment a customer has to a brand. Lassar et. al. noted that brand equity stems from the g
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Adeoye, A. O. M., and T. Sze´csi. "The Use of Hybrid System of Classification for the Retrieval and Modification of Mechanical Products." In ASME 2011 International Manufacturing Science and Engineering Conference. ASMEDC, 2011. http://dx.doi.org/10.1115/msec2011-50157.

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With people becoming more individualistic in their choices they make in personalizing the goods and services they use, as resulted in major development that has been recorded in the customisation world. This individualism has resulted in the increase in demand of customized products in many industries especially in the footwear, kitchen and computer industries. However, little has been done when it comes to mechanically oriented products and little flexibility has been given to the consumers in the co-creation of customized products. The Hybrid system of classification is one way to satisfy th
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Li, Ning, LiangJie Zhang, YueJun Chen, and ShengPing Wu. "Research of Strategic Transformation Model of the Fast Moving Consumer Goods Industry." In 2012 IEEE Asia-Pacific Services Computing Conference (APSCC). IEEE, 2012. http://dx.doi.org/10.1109/apscc.2012.35.

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Feiling, T. B., and E. K. Torosyan. "Modern Technologies for the Promotion of Goods and Services in Consumer Markets." In Russian Conference on Digital Economy and Knowledge Management (RuDEcK 2020). Atlantis Press, 2020. http://dx.doi.org/10.2991/aebmr.k.200730.033.

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Port, M. S. "CONSUMER PROTECTION AND ITS IMPACT ON INTERNATIONAL LOGISTICS." In Problems and mechanisms of implementation of national priorities of socio-economic development of Russia. Khabarovsk State University of Economics and Law, 2020. http://dx.doi.org/10.38161/978-5-7823-0740-0-2020-204-207.

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The paper considers the basic rights of consumers who purchase goods and services (the right to information, the right to safety and proper quality of purchased goods and services, the right to compensation for damages and judicial protection, the right to exchange goods or return them), and also reflects their impact on the functional areas of international logistics
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Vincent, Olufunke, Olusegun Folorunso, and Ayodele Akinde. "Agent-Based Advert Placement System for Broadcasting Stations." In InSITE 2009: Informing Science + IT Education Conference. Informing Science Institute, 2009. http://dx.doi.org/10.28945/3335.

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Adverts are used to make services and products known to its likely users or consumers in a very easy and dynamic way. These have become one major medium which business, organization or establishment could function effectively in a competitive environment. Manufacturers and organizations use adverts as a means of reaching their intending customers, as regards the goods and services they make available. Adverts therefore serve as agents between organizations and customers. In this paper, a mobile agent based model that would help its users to place timely and effective adverts is described. This
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Siedlecka, Agnieszka, and Izabela Wielewska. "Expenses of farm households on consumer goods and services in 2006-2016 in Poland." In 19th International Scientific Conference "Economic Science for Rural Development 2018". Latvia University of Life Sciences and Technologies. Faculty of Economics and Social Development, 2018. http://dx.doi.org/10.22616/esrd.2018.109.

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Reports on the topic "Customer services. Consumer goods"

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Godenau, Dirk. Migration and the economy. Observatorio de la Inmigración de Tenerife. Departamento de Geografía e Historia. Universidad de La Laguna. Tenerife, 2020. http://dx.doi.org/10.25145/r.obitfact.2020.02.

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Economic reasons are among the basic explanatory factors of migration, whether international or internally within a country. In turn, migratory movements have effects on the economy in terms of economic growth in general, but also in the different markets (work, housing, consumer goods, etc.) and public services (education, health, social services, etc.). The purpose of this document is to offer an overview of these interactions between migration and the economy in the case of the Canary Islands. To do this, certain conceptual clarifications will be made initially involving the mutual determin
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Vargas-Herrera, Hernando, Juan Jose Ospina-Tejeiro, Carlos Alfonso Huertas-Campos, et al. Monetary Policy Report - April de 2021. Banco de la República de Colombia, 2021. http://dx.doi.org/10.32468/inf-pol-mont-eng.tr2-2021.

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1.1 Macroeconomic summary Economic recovery has consistently outperformed the technical staff’s expectations following a steep decline in activity in the second quarter of 2020. At the same time, total and core inflation rates have fallen and remain at low levels, suggesting that a significant element of the reactivation of Colombia’s economy has been related to recovery in potential GDP. This would support the technical staff’s diagnosis of weak aggregate demand and ample excess capacity. The most recently available data on 2020 growth suggests a contraction in economic activity of 6.8%, lowe
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Monetary Policy Report - January 2021. Banco de la República de Colombia, 2021. http://dx.doi.org/10.32468/inf-pol-mont-eng.tr1.-2021.

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Abstract:
Macroeconomic Summary Overall inflation (1.61%) and core inflation (excluding food and regulated items) (1.11%) both declined beyond the technical staff’s expectations in the fourth quarter of 2020. Year-end 2021 forecasts for both indicators were revised downward to 2.3% and 2.1%, respectively. Market inflation expectations also fell over this period and suggested inflation below the 3% target through the end of this year, rising to the target in 2022. Downward pressure on inflation was more significant in the fourth quarter than previously projected, indicating weak demand. Annual decelerati
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Monetary Policy Report - October 2020. Banco de la República de Colombia, 2021. http://dx.doi.org/10.32468/inf-pol-mont-eng.tr4.-2020.

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Abstract:
Recent data suggest that the technical staff’s appraisals of the condition and development of economic activity, inflation and the labor market have been in line with current trends, marked by a decline in demand and the persistence of ample excess productive capacity. A significant projected fall in output materialized in the second quarter, contributing to a decline in inflation below the 3% target and reflected in a significant deterioration of the labor market. A slow recovery in output and employment is expected to continue for the remainder of 2020 and into next year, alongside growing i
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