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Books on the topic 'Customer services. Consumer goods'

Author: Grafiati

Published: 4 June 2021

Last updated: 12 February 2022

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1

Trent, Robert J. Reducing the transactions costs of purchasing low value goods and services. Center for Advanced Purchasing Studies, 1999.

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2

Forst, Patricia. How to return just about anything. Oliver-Nelson Books, 1992.

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3

Fel'dman, A. B. Tovary dlitel'nogo pol'zovaniya: Planirovanie, modelirovanie, perspektivy razvitiya. Ekonomika, 1989.

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4

Felʹdman, A. B. Tovary dlitelʹnogo polʹzovanii͡a︡: Planirovanie, modelirovanie, perspektivy razvitii͡a︡. Ėkonomika, 1989.

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5

Label writing and planning: A guide to good customer communication. Blackie Academic & Professional, 1995.

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6

Moati, Philippe. L'économie des bouquets: Le marché des solutions dans le nouveau capitalisme. Aube, 2008.

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7

Ryski, Mark. When retail customers count: How understanding customer traffic patterns can help good retailers become great retailers. AuthorHouse, 2005.

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8

Nathan, Shedroff, and Rhea Darrel, eds. Making meaning: How successful businesses deliver meaningful customer experiences. New Riders, 2006.

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9

Diller, Stephen. Making meaning: How successful businesses deliver meaningful customer experiences. New Riders, 2008.

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10

Diller, Stephen. Making meaning: How successful businesses deliver meaningful customer experiences. New Riders, 2008.

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11

Genevieve, Tour, ed. Selling luxury: Connect with affluent customers, create an atmosphere of beauty and impeccable service, and close the sale : lessons from Cartier, Lexus, the Four Seasons, Piaget, Dior, Moet-Hennessy, and other luxury brands. John Wiley, 2009.

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12

Lent, Robin. Selling Luxury. John Wiley & Sons, Ltd., 2009.

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13

Blythe, Marie. Good practices in citizen-centred service. The Centre, 1999.

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14

Rocha, Fábio Amorim da. A legalidade da suspensão do fornecimento de energia elétrica aos consumidores inadimplentes. Editora Lumen Juris, 2004.

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15

Bent, Stephen. Innovations and good practices in single-window service. Canadian Centre for Management Development, 1999.

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16

Naumov, Vladimir. Consumer behavior. INFRA-M Academic Publishing LLC., 2020. http://dx.doi.org/10.12737/1014653.

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The book describes the basic issues concerning consumer behavior on the basis of the simulation of the decision-making process on buying behavior of customers in the sales area of the store and shopping Internet sites.  The classification of models of consumer behavior, based on research in the area of economic, social and psychological theories and empirical evidence regarding decision-making by consumers when purchasing the goods, including online stores. Methods of qualitative and quantitative research of consumer behavior, fundamentals of statistical processing of empirical data. &#x

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17

Russell, King, and Lowson Bob, eds. Quick response: Managing the supply chain to meet consumer demand. J. Wiley, 1999.

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18

Diller, Stephen. Making Meaning. New Riders, 2007.

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19

Samson, Harland E. Retail merchandising: Consumer goods and services. South-Western Pub. Co., 1988.

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20

Samson, Harland E. Retail merchandising: Consumer goods and services. South Western Pub. Co., 1993.

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21

Goods and services. PowerKids Press, 2009.

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22

Adil, Janeen R. Goods and services. Capstone Press, 2006.

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23

Goods or services? Rourke Pub., 2012.

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24

1943-, Klefsjö Bengt, ed. Quality: From customer needs to customer satisfaction. McGraw-Hill Book Co, 1994.

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25

Measuring customer satisfaction. Crisp Publications, 1993.

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26

Measuring customer satisfaction. Kogan Page, 1994.

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27

Customer crisis: Turning an unhappy customer into a life-long client. Probus, 1993.

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28

What are goods and services? Crabtree Pub. Co, 2009.

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29

Real-world customer service. Sourcebooks, 1996.

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30

Wiederkaufentscheidungsprozess bei Verbrauchsgütern: Ein verhaltenswissenschaftliches Erklärungsmodell. P. Lang, 1991.

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31

Gillen, Terry. 20 training workshops for customer care. Gower, 1990.

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32

O, Tillema Juliana, ed. Production of goods and services. Rosen Pub., 2012.

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33

Barsky, Jonathan D. World-class customer satisfaction. Irwin Professional Pub., 1995.

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34

Timm, Paul R. Customer service: Career success through customer satisfaction. Prentice Hall, 1998.

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35

Timm, Paul R. Customer service: Career success through customer loyalty. 5th ed. Prentice Hall, 2010.

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36

Customer service: Career success through customer loyalty. 5th ed. Prentice Hall, 2011.

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37

Naumann, Earl. Customer satisfaction measurement and management: Using the voice of the customer. Thomson Executive Press, 1995.

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38

Karl, Albrecht. Delivering customer value: It's everyone's job. Productivity Press, 1995.

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39

Albrecht, Karl. Delivering customer value: It's everyone's job. Productivity Press, 1995.

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40

Naumann, Earl. Customer satisfaction measurement and management: Using the voice of the customer. Thomson Executive Press, 1995.

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41

Johnston, Catharine G. Beyond customer satisfaction to loyalty. Conference Board of Canada, 1996.

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42

Jandt, Fred Edmund. The customer is usually wrong! Park Avenue, 1995.

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43

Customer service in health care. American Hospital Pub., 1990.

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44

Page, Keith. Customer satisfaction measurement: A practical user's guide. Stanley Thornes, 1995.

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45

Beyond customer satisfaction to customer loyalty: The key to greater profitability. American Management Association, 1996.

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46

Welsh, Ken. Happy about customer service?: Creating a culture of customer service excellence. HappyAbout.info, 2008.

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47

Netzwerkbasierte E-Services als Instrument zur Kundenbindung. Lang, 2004.

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48

White, Susan S. Climbing the commitment ladder: The impact on customer commitment of disconfirmation of service expectations. Marketing Science Institute, 1998.

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49

Liswood, Laura A. Serving them right: Innovative and powerful customer retention strategies. Harper Business, 1990.

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50

W, Duncan Robert, and Eastman Kodak Company, eds. Keeping the customer satisfied: A guide to field service. ASQC Quality Press, 1989.

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