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Journal articles on the topic 'Customer services. Consumer goods'

Author: Grafiati

Published: 4 June 2021

Last updated: 12 February 2022

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1

Zhang, Junwei, Deyu Li, and Xiaoqin Fan. "A Customer-Centric Trust Evaluation Model for Personalized Service Selection." Scientific Programming 2018 (2018): 1–13. http://dx.doi.org/10.1155/2018/4819195.

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Trust is a very important criterion when service customers select desired Web services from a cluster of Web services with the same function. Most existing trust models cannot effectively implement personalized service selection with regard to consumer preferences and expectations. This paper designs a novel trust management method based on peer-to-peer network and presents a customer-centric trust evaluation model for personalized service selection. The trust evaluation model firstly maintains consumer-to-consumer trust values that are calculated according to preference similarity between cus

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Abioro, Matthew Adekunle, and Samuel Abimbola Odunlami. "IMPLICATION OF PRODUCT BRANDING ON CUSTOMER’S PATRONAGE IN THE NIGERIAN CONSUMER GOODS INDUSTRY." Business Excellence and Management 11, no. 2 (2021): 5–18. http://dx.doi.org/10.24818/beman/2021.11.2-01.

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Product branding is said to be a veritable tool that can be adopted in achieving customer patronage in the highly competitive market. Hence, this study assesses the implication of product branding on customer’s patronage. The specific objectives of this study were to evaluate the effects of brand perception, service quality and customer relationship management on customer’s patronage. A survey research design was used for the study, with a structured questionnaire administered to collect data from the firms’ customers. The inferential statistical tool of regression analysis was adopted to anal

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Canziani, Bonnie, Kittichai Watchravesringkan, and Jennifer Yurchisin. "A model for managing service encounters for neo-luxury consumers." Worldwide Hospitality and Tourism Themes 8, no. 1 (2016): 41–52. http://dx.doi.org/10.1108/whatt-10-2015-0036.

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Purpose – This paper aims to explore a theoretical relationship among perceptions of consumer social class, the perceived legitimacy of customer requests for service and the delivery of intangible services. It focuses the discussion on service firm encounters with non-traditional consumers seeking to purchase from luxury brands. Design/methodology/approach – The paper reviews the literature for current trends in strategies of luxury brands and characteristics of evolving global and Asian consumer markets for luxury and neo-luxury goods and draws a theoretic model with propositions. Findings –

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Rizqi, Muhammad, and Afriapollo Syafarudin. "The Effect of Service Quality on Gojek Online Customer Satisfaction." Ilomata International Journal of Tax and Accounting 2, no. 2 (2021): 134–45. http://dx.doi.org/10.52728/ijtc.v2i2.220.

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Good service quality can be a competitive advantage for service companies. Quality of service is also the key to success. Whether or not the quality of service for goods or services depends on the ability of producers to consistently meet consumer expectations. Service quality is said to be satisfactory if the service felt is the same or exceeds the expected service quality. Services like this are perceived as quality and satisfying services. These consumer expectations are reflected in good service, warm hospitality, courtesy, punctuality, and speed which are important values expected by co

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Syaifuddin, Syaifuddin. "PENDEKATAN INTERDISIPLINER TERHADAP PERILAKU KONSUMEN BANK SYARI’AH." ASY SYAR'IYYAH: JURNAL ILMU SYARI'AH DAN PERBANKAN ISLAM 1, no. 1 (2016): 196–218. http://dx.doi.org/10.32923/asy.v1i1.671.

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Interdisciplinary is a collaboration between several disciplines to respond to developments and problems of human civilization. Mu'amalah science, economics, sociology, and psychology work together to examine the behavior of Muslim consumers. Consumer behavior is the study of how individuals, groups and organizations select, purchase, use and dispose of goods, services, ideas or experiences to satisfy their wants and needs. Consumer behavior studies focused on how individuals make the decision to utilize their resources (time, money and effort) to buy goods and services consumed. This interdis

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Anastasia, Elizabeth, Dwi Sekar Ningrum, William Marthianus, and Willis Patrick Onggo. "Perlindungan Konsumen atas Metode Penawaran Negative Option di Indonesia." JURNAL MERCATORIA 12, no. 2 (2019): 111. http://dx.doi.org/10.31289/mercatoria.v12i2.2852.

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Negative Option Method is a bidding method that requires confirmation from consumers in accepting or rejecting an offer. If the customer doesn’t provide confirmation, the business actor assumes that the consumer agrees and will be charged a fee for the offer given. The Negative Option method originating from the United States has actually developed in Indonesia, especially in the provision of telecommunications services. It is not uncommon for Telecommunications Service Providers in Indonesia to offer a particular feature that requires confirmation of rejection or cancellation from consumers v

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Wibawa, Firrizqi Satria, Nurul Qomariah, and Yusron Rozzaid. "Application of the Servqual Method and the Kano Model as Measurement of Service Quality towards Customer Satisfaction in Senyum Media Bondowoso." International Journal of Business, Technology and Organizational Behavior (IJBTOB) 1, no. 4 (2021): 324–31. http://dx.doi.org/10.52218/ijbtob.v1i4.121.

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This research aims to analyze the level of customer satisfaction to services and explain the factors that must be prioritized in order to meet consumer expectations in Senyum Media Bondowoso. The method used is quantitative research with the Servqual method and the Kano model. The population of this research is all the customers of the Senyum Media Bondowoso store and the samples used are 150 samples using the Purposive Sampling technique. The results of the research show that the quality of service in CV. Senyumindo Mediatama Bondowoso is not in accordance with what is desired by customers, b

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Duisebayeva, A. M. "Bakery market in Almaty." Problems of AgriMarket, no. 2 (June 30, 2021): 147–51. http://dx.doi.org/10.46666/2021-2.2708-9991.18.

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The goal is to determine the importance and position of products of "Almatynan" LLP and develop recommendations for increasing customer loyalty. For this purpose, the bakery market “Almatynan LLP” is considered as objectives. Customer satisfaction depends not only on specific or individual elements of the enterprise, but is a complex concept in the study of consumer behavior on market, as well as loyalty programs and is considered as one of the options for marketing communications. A feature of consumer goods market is its division into many segments, which have certain target groups of consum

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R.S, MOHAN PRAKASH. "Importance of goods and services tax in india." Journal of Management and Science 7, no. 2 (2017): 338–41. http://dx.doi.org/10.26524/jms.2017.50.

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The multi-staged tax structure has charges from the State and Union governments separately,leading to cascading effect of taxes. There are taxes at different rates and at multiple points.The GST is an indirect tax which means that the tax is passed on till the last stage wherein itis the customer of the goods and services who bears the tax. This is the case even today for allindirect taxes but the difference under the GST is that with streamlining of the multiple taxesthe final cost to the customer will come out to be lower on the elimination of double chargingin the system. GST is a transpare

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Sabou, Simona, Bianca Avram-Pop, and Liliana Adela Zima. "The Impact of the Problems Faced by Online Customers on Ecommerce." Studia Universitatis Babes-Bolyai Oeconomica 62, no. 2 (2017): 77–88. http://dx.doi.org/10.1515/subboec-2017-0010.

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Abstract The purpose of this study is to identify the behavior of customers in the online environment. We analyzed the evolution, characteristics, advantages and disadvantages of this type of commerce, and its implications on the consumers. In order to identify the customers’ behavior online, we selected three variables which are characterized by time intervals of the latest online order, and six variables which analyze the main problems faced by consumers of goods/services bought online (a long shipping time, damaged products, non-compliant products, fraud related issues, underperforming comp

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Bonnal, Liliane, and Xavier Moinier. "Elements Of Pharmacy Service And Satisfaction: Patient Versus Consumer?" Journal of Applied Business Research (JABR) 30, no. 2 (2014): 479. http://dx.doi.org/10.19030/jabr.v30i2.8419.

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The objective of this paper is to identify the characteristics of what makes retail pharmacies able to guarantee and ensure better customer satisfaction. We have identified the core attributes of retail pharmacies as well as the factors that can contribute to better customer satisfaction in a regulated economic context (pharmacies being in a monopolistic situation regarding the sales of medicines). The aim of this analysis is to check if pharmacies customers behave as patients or consumers. If the factors linked to the consumption of pharmaceutical products have similar contributions to those

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Asipi, Vedat, and Benjamin Duraković. "Performance Analysis of B2B and B2C companies in Northern Macedonia and Serbia." Heritage and Sustainable Development 2, no. 2 (2020): 89–99. http://dx.doi.org/10.37868/hsd.v2i2.29.

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The purpose of this paper is to analyze and compare two different business models called business to business and business to consumer. The first model -business to business or B2B is defined as the transfer of goods and services between businesses or firms without the interference of consumers. The second model, business to consumer or B2C is customer-oriented in which the goods and services are sold immediately to customers in the market. This research focuses on the performance of these two business models in North Macedonia and Serbia. Our analysis tries to provide information regarding th

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Vaittinen, Eija, Miia Martinsuo, and Roland Ortt. "Business customers’ readiness to adopt manufacturer’s new services." Journal of Service Theory and Practice 28, no. 1 (2018): 52–78. http://dx.doi.org/10.1108/jstp-03-2017-0053.

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Purpose For successful servitization, manufacturing firms must understand how their customers adopt new services. The purpose of this paper is to explore customers’ readiness for a manufacturer’s new services to complement its goods. The goal is to increase knowledge of the aspects that manufacturers should consider when bringing new kinds of services to market. Design/methodology/approach A qualitative case study design is used to analyze readiness for services and interest in service adoption in three customer firms of a manufacturer. The interview data were collected from 14 persons at cust

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Prasetya, Syarief Gerald. "PENGARUH PELAYANAN PINJAMAN KREDIT TERHADAP KEPUTUSAN MEMBELI PADA PT. BESS FINANCE CABANG LEUWILIANG BOGOR." Jurnal Ilmiah Binaniaga 9, no. 1B (2019): 75. http://dx.doi.org/10.33062/jib.v9i1b.333.

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Quality of care is the central point for service companies because it will mempengruhi customer satisfaction. It is intended that all the goods or services being offered will have a good place in the eyes of society. Customer satisfaction will occur if service quality is good, where good service quality includes five dimensions of service quality, namely: physical evidence (tangible), reliability (realibility), responsiveness (responsiveness), assurance (assurance), several benefits, including relationships between the company and its customers to be harmonious, allowing repurchase and creatio

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García, Sara, Lorena Carrete, and Pilar Arroyo. "Automobile manufacturers, marketing channels and consumer loyalty." Contaduría y Administración 65, no. 3 (2019): 191. http://dx.doi.org/10.22201/fca.24488410e.2020.2411.

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The aim of this paper is to demonstrate the importance of cooperation between manufacturers of durable goods, specifically cars, and their marketing channels to accomplish strategic goals such as customer retention. A survey was administered to 644 owners of sub-compact cars manufactured by the three lead automakers in Mexico—Nissan, GM and Volkswagen. Based on this data, multi-scales measuring key concepts were validated and a regression analysis applied to test the research hypotheses. Results indicate satisfaction with the car brand and satisfaction with the after-sales services equally con

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Bihani, Pankaj, and Amalesh Bhowal. "CUSTOMER COST - SECOND IMPORTANT FACTOR FOR IMAGE GAP ANALYSIS OF LIFE INSURANCE SERVICES - BASED ON THE DATA COLLECTION FROM GUWAHATI." International Journal of Research -GRANTHAALAYAH 4, no. 3 (2016): 124–30. http://dx.doi.org/10.29121/granthaalayah.v4.i3.2016.2794.

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The concept of Customer Cost was developed by Lauterborn (1990) while developing the customer oriented Marketing Mix- the 4C concept. 4C model replaces the earlier 4Ps of Marketing Mix, here the focus is on customer and the current chapter is all about the second C of this model i.e. Customer Cost or Price in earlier 4P model. The Customer Cost concept is based on the fact that customers are more concerned with the total cost of acquiring a solution of their problem (Product or Service) rather than the price being charged for the Solution (Product or Service) offered by the Company (Moller, 20

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Lemmink, Jos, Martin Wetzels, and Kitty Koelemeijer. "Manufacturer‐Distributor Relationships and Channel Service Quality." International Journal of Logistics Management 7, no. 2 (1996): 33–42. http://dx.doi.org/10.1108/09574099610805502.

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In today's marketplace for fast‐moving consumer goods, many brands exist with similar characteristics. Development and maintenance of product differentiation becomes increasingly difficult to realize for manufacturers. Consequently, non‐price competition particularly by offering high quality customer services, becomes increasingly important as a marketing instrument by producers towards distributors. In this article, an empirical investigation has been conducted into the interrelationships between customer services offered by an international beverage manufacturer and customer sentiments towar

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Murti, Nugroho Wisnu, and Kristina Sisilia. "ANALISIS PROFIL KONSUMEN UNTUK PEMBUATAN APLIKASI INDEKOS DENGAN PENDEKATAN DESAIN PROPOSISI NILAI." PERFORMANCE: Jurnal Bisnis & Akuntansi 9, no. 2 (2019): 1–17. http://dx.doi.org/10.24929/feb.v9i2.788.

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They are seeing the development of internet users in Indonesia which is growing rapidly. This is the basis for the emergence of applications that can facilitate the community in doing their work. One of them is doing work in terms of finding a homestay, especially in the student segment. The phenomenon found, the information offered is incomplete and the absence of services to help move goods. This study aims to determine the consumer profile which includes perceptions and expectations for the homestay application customer segment, namely students, so that it can be a reference for creating va

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Haq, Irfan Nurul. "Determination of Price and Customer Satisfaction." Journal of Economicate Studies 1, no. 2 (2018): 97–108. http://dx.doi.org/10.32506/joes.v1i2.179.

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Price policy or a value can affect the human mindset, considering its activities by using logic including in considering its needs as a customer of a product. a person or customer will choose which product performance is more effective, efficient and suitable to his needs and according to the value of a price or cost, if the performance is effective, efficient and match with expectations, means customers will feel satisfied and will make the calculation of expenditures for the procurement of products the. Price has a positive and significant impact on customer satisfaction. The main considerat

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Wahyuni, Ni Kadek Sri Yunia, and Ni Wayan Ekawati. "Bahasa Indonesia." E-Jurnal Manajemen Universitas Udayana 7, no. 5 (2018): 2823. http://dx.doi.org/10.24843/ejmunud.2018.v07.i05.p20.

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Along with the growing business growth in shipping services, it creates intense competition, so in order to survive and win the company customers are required to optimize the quality of service and satisfy its customers. Therefore this study aims to determine the effect of service quality on word of mouth mediated by customer satisfaction variables. Population in this research is society which have used service delivery of TIKI. This research was conducted in Denpasar with sample of 110 respondents. Data analysis techniques used consist of path analysis and Sobel Test. The results showed that

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Cortiñas, Monica, Raquel Chocarro, and Margarita Elorz. "Omni-channel users and omni-channel customers: a segmentation analysis using distribution services." Spanish Journal of Marketing - ESIC 23, no. 3 (2019): 415–36. http://dx.doi.org/10.1108/sjme-06-2019-0031.

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Purpose Consumers are increasingly combining distribution channels, thus displaying so-called omni-channel behavior, both to complete a given purchase and between purchases. The authors make a distinction between omni-channel customers, who make use of distribution services in both channels and omni-channel users, who make partial use of the distribution services of one channel to support purchases in another. This paper aims to identify the omni-channel behavior among the customers of a global fast fashion retailer dealing in a wide range of apparel and clothing accessories. Design/methodolog

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Venegas, Vladimir Bastidas. "Consumer Inertia, the New Economy and EU Competition Law." Market and Competition Law Review 2, no. 1 (2018): 47–53. http://dx.doi.org/10.7559/mclawreview.2018.332.

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Services and goods in the new economy, such as social media platforms and applications, are often offered to end-consumers for “free”. This may cause problems for the application of traditional antitrust doctrines, such as tying or other forms of leveraging, which normally have been applied to products and services offered at a price. As illustrated by the Microsoft I decision (Windows Media Player), it is not self-evident that the bundling of an application with an operating system results in coercion, the pressure to consume the “tied” product, if consumers have a de facto possibility to dow

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Subaebasni, Henny Rinawati, and Anoesyirwan Moeins. "THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT, CUSTOMER SATISFACTION QUALITY OF SERVICE AND CUSTOMER LOYALTY (Empirical Study On Corporate Travel Organizers Umrah and Hajj PT. Travel Albadriyah)." Dinasti International Journal of Management Science 1, no. 2 (2019): 114–25. http://dx.doi.org/10.31933/dijms.v1i2.39.

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Every company should be able to understand the behavior of consumers in the target market because the survival of the company as an organization that seeks to meet the needs and desires of consumers rely heavily on the behavior of consumers. Through an understanding of consumer behavior, the management company can develop appropriate strategies and programs to take advantage of existing opportunities and outperform their competitors. Therefore, the quality of good service and build relationships with customers able to accomplish the goals of the company. It certainly needs to be an active part

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Wibowo, Arif. "PENGARUH KUALITAS PELAYANAN TRANSPORTASI UMUMBUS TRANS JOGJA TERHADAP KEPUASAN KONSUMEN." JURNAL ILMU MANAJEMEN 11, no. 2 (2014): 67–81. http://dx.doi.org/10.21831/jim.v11i2.11765.

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This research was conducted to examine the effect of Level of Service Quality Public Transport Bus Trans Jogja to customer satisfaction. Trans Jogja bus this is an attempt Yogyakarta Provincial Government since 2008 with the aim to improve public services, especially in the land transport sector in urban areas based DIY to replace the deposit system into a system service purchase. A very important factor in consumer satisfaction is service quality, which is measured in the quality aspects of the service will be a service is satisfied or not satisfied user when using these services so that thes

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Khaled, Amgad S. D., Khalid Mohammed Alomari, Khaled (M,K) Ismail AlshakeTheep, and Abdullah Mohammed Mahdi Ahmed. "An Empirical Study of Convenience of Online Services and Purchases." Journal of Computational and Theoretical Nanoscience 17, no. 9 (2020): 4627–34. http://dx.doi.org/10.1166/jctn.2020.9290.

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The research provides a substantial reference from a retail point of view, considering the significance of service convenience, and it impact on customer loyalty, loyalty intention and customer’s trust with the services. The research provides a substantial reference from a retail point of view, considering the significance of service promotion, to the impact of service comfort on consumer purchasing behavior. It is a primary data research where data was collected through questionnaire and for analysis purpose AMOS and SPSS softwares have been used. A convenient sampling method was applied to s

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Parmujianto. "LOYALITAS KONSUMEN LEMBAGA KEUANGAN MIKRO SYARIAH (Studi pada Bayt al-Mal wa al-Tamwil Maslahah Sidogiri Pasuruan)." MALIA (TERAKREDITASI) 11, no. 2 (2020): 289–310. http://dx.doi.org/10.35891/ml.v11i2.2148.

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Consumer loyalty of the Sharia Microfinance Institution LKMS-BMTM has distinctive characteristics related to decision making on the use of Sharia financial institutions and conventional products. Some of the strategies implemented by BMTM in maintaining consumer loyalty are providing convenience in transactions, attractive product offerings, post-transaction attention, engaging consumers, giving gifts, and improving employee performance. Besides the general factors related to consumer loyalty, such as affordable prices, good places, and good services, it appears that customer loyalty to

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Černikovaitė, Miglė, Žaneta Karazijienė, Lina Bivainienė, and Valdas Dambrava. "Assessing Customer Preferences for Shopping Centers: Effects of Functional and Communication Factors." Sustainability 13, no. 6 (2021): 3254. http://dx.doi.org/10.3390/su13063254.

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Retail companies operating in Lithuania are very important for the national economy. Domestic consumption has remained one of the most important drivers of Lithuania’s economic development. The objective of this article is to investigate the customer preferences and to identify selected factors of shopping centers in Vilnius, Lithuania. The study of Vilnius shopping centers is based on a complex model that integrates the following factors: shopping center goods and services, customer service, image factors, physical factors, situational factors and demographic characteristics of target consume

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SHABRINA, YUMNA NUR. "Consumer Relations PT. First Media Tbk Terkait Layanan Internet Bermasalah di Perumahan Taman Janur Indah, Kelapa Gading." Communications 1, no. 1 (2019): 85–96. http://dx.doi.org/10.21009/communications.1.1.5.

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PT First Media Tbk is an Indonesian public company listed on the Indonesia Stock Exchange. First Media provides internet services, cable television, and data communications. By providing good service to customers, it can impact on the sustainability of the company. Such problems that occur at PT. First Media Tbk. Based on online news www.detik.com, number of customers of PT First Media Tbk complained about their internet services that are often problematic. Therefore, the formulation of the problem in this research is how consumer relations in private companies regarding customer complaints of

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Syafarudin, Afriapoll. "The Effect of Product Quality on Customer Satisfaction Implications on Customer Loyalty in the Era Covid-19." Ilomata International Journal of Tax and Accounting 2, no. 1 (2021): 71–83. http://dx.doi.org/10.52728/ijtc.v2i1.204.

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Customer satisfaction is the level of customer satisfaction after comparing the services or products received under what is expected. consumer satisfaction is the feeling of disappointment or pleasure for each individual after comparing the performance of the product that is thought of according to the expected product performance. Customer satisfaction is the goal of every company for the survival of every company. Paying attention to and increasing the level of customer satisfaction is very useful in the world of business competition. Companies with a high level of customer satisfaction tend

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Hontar, Maryna. "The language policy of Ukraine in the retail and services sphere." Ukrainska mova, no. 1 (2021): 20–35. http://dx.doi.org/10.15407/ukrmova2021.01.020.

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This paper explores how the language policy of Ukraine is established in the retail and services sphere. The analysis focuses on the Ukrainian legislation which regulates the use of the official language and other languages in advertising, product information, and services. In the period of the Ukrainian state independence, the language use in the retail and servi-ces sphere is determined by Article 10 of the Constitution of Ukraine which lays down the basic principles for the operation of languages in Ukraine and the legislative documents which regu-late customer-provider relationships and co

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Febriansyah, Ferry Irawan. "Perlindungan Hukum Pada Konsumen Dalam Transaksi Jual Beli Onlinee-Commerce Ferry Irawan Febriansyah." Legal Standing : Jurnal Ilmu Hukum 1, no. 2 (2017): 55. http://dx.doi.org/10.24269/ls.v1i2.771.

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Globalization era forms society character being advanced. People often do buying and selling activities in an easy way, which is in the form of buying and selling goods in the internet or online. It is called as online commerce or e-commerce. Using online-commerce, people do not need to go out to spend their time buying for their living goods. Online-commerce facilitates people easily in trading. Saving time is becoming a reason for them to do online commerce. The method used in online-commerce is almost the same as offline commerce. Online commerce offers a lot of convenience for both sellers

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Poorani, D., and J. Vidhya. "A Study on Customer Perception of Online Marketing in Pondicherry." Shanlax International Journal of Management 7, no. 4 (2020): 44–51. http://dx.doi.org/10.34293/management.v7i4.2308.

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The Internet has changed the traditional way of customers shopping and buying goods and services. Selling products and services directly to the consumer through the internet is online retailing. The usage of the internet in Pondicherry is growing high and usage of online purchasing is also high. This study focuses on the factors that online buyers take into consideration while shopping online. This study is to determine whether internet marketing will be beneficial and to examine the parameters for choosing the particular seller for the purchase of any product. Due to online shopping, it ident

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Yapanto, Lis M., Ahyar Muhammad Diah, Kannapat Kankaew, et al. "The effect of CRM on employee performance in banking industry." Uncertain Supply Chain Management 9, no. 2 (2021): 295–306. http://dx.doi.org/10.5267/j.uscm.2021.3.003.

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The relationship between the organization and its clients is the life of every enterprise, whether it is a multinational corporation of several billion employees and a multi-million-deposit business or sole traders with a handful of daily customers. The relationship between the organization and its traditions is the key concern. Between these two cases, consumer relationship management (CRM) is the same in theory and may differ significantly. Both the company and consumers have some factors to meet, such as the desires and expectations of all sides, before forming a contract. We need to earn a

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Wijayanti, Winda. "MEREFLEKSIKAN KEADILAN BAGI KONSUMEN TERKAIT KEPATUTAN PROMOSI TRANSAKSI NON-TUNAI." Arena Hukum 13, no. 3 (2020): 434–59. http://dx.doi.org/10.21776/ub.arenahukum.2020.01303.3.

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Although Law Number 8 of 1999 on Consumer Protection has been enforced for 20 years, there are regulations to protect consumer, and submissions to the Constitutional Court 3 times, the material of Consumer Protection Law has never been canceled and changed. This normative juridical study aims to analyze whether or not the Consumer Protection Lawneeds to be amended to fulfill the legal necessities of the community. Merchant (bank) with the Central Bank of Indonesia policy compete to provide the best promotions so that customers are interested. The selection pay with electronic money causes the

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Wijayanti, Winda. "MEREFLEKSIKAN KEADILAN BAGI KONSUMEN TERKAIT KEPATUTAN PROMOSI TRANSAKSI NON-TUNAI." Arena Hukum 13, no. 3 (2020): 434–59. http://dx.doi.org/10.21776/ub.arenahukum.2020.01303.3.

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Although Law Number 8 of 1999 on Consumer Protection has been enforced for 20 years, there are regulations to protect consumer, and submissions to the Constitutional Court 3 times, the material of Consumer Protection Law has never been canceled and changed. This normative juridical study aims to analyze whether or not the Consumer Protection Lawneeds to be amended to fulfill the legal necessities of the community. Merchant (bank) with the Central Bank of Indonesia policy compete to provide the best promotions so that customers are interested. The selection pay with electronic money causes the

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Dr Subhadeep Chakraborty and Subhadeep Mukherjee. "A Study on Customer’s Satisfaction towards Brands of Select Fast Moving Consumer Goods." GIS Business 15, no. 2 (2020): 88–103. http://dx.doi.org/10.26643/gis.v15i2.18900.

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The demand for fast-moving consumer goods (FMCG) is increasing day by day. Today we are witnessing a lot of brands of FMCG products in the Indian market. But the question is how much these brands are satisfying the customers’ needs in the Indian market. Keeping this point in view, the paper endeavours to highlight how much the customers are satisfiedwith the brands of FMCG products. Existing literature shows that product quality, service quality, perceived value and financial benefit actually affect customer satisfaction. So analysis in this paper is made to see the correlation with customer s

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SIDDIQI, ZAIBUNNISA, SHAHZAD NASIM, and MUSARRAT SHAMSHIR. "The Mediation Role of E-Trust Towards Websites Quality and Satisfaction of E-Customers." International Review of Management and Business Research 10, no. 1 (2021): 387–99. http://dx.doi.org/10.30543/10-1(2021)-34.

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Online purchasing is a valuable opportunity for the new generation in Pakistan. The use of the internet and smartphones is rapidly increasing day by day due to several reasons one of them is emergencies in COVID-19. However, recently the majority of consumers prefer the traditional way of purchasing goods and services instead of online shopping. Hence, numerous studies identified that there is a lack of trust and security in online shopping in the perception of customers. Therefore, the scholar aims to investigate the role of e-trust in the relationship between website quality and e-customer s

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Khramova, A. V. "Behavioral approach to customization of trading business in modern conditions." Journal of Modern Competition 14, no. 79 (2020): 66–78. http://dx.doi.org/10.37791/1993-7598-2020-14-3-66-78.

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Market changes affect consumer psychology. Consumer behavior is variable. In this study, the author examines some of the main aspects of consumer psychology that help to understand consumer behavior. Consumer behavior includes the psychological processes that consumers go through when recognizing needs, finding ways to meet them, making purchasing decisions (for example, whether to buy a product, and if so, which brand and where), interpreting information, making plans, and implementing these plans (for example, by making comparative purchases or actually purchasing a product).The movement fro

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Wirtz, Jochen, Jonas Holmqvist, and Martin P. Fritze. "Luxury services." Journal of Service Management 31, no. 4 (2020): 665–91. http://dx.doi.org/10.1108/josm-11-2019-0342.

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PurposeThe market for luxury is growing rapidly. While there is a significant body of literature on luxury goods, academic research has largely ignored luxury services. The purpose of this article is to open luxury services as a new field of investigation by developing the theoretical and conceptual underpinnings to build the luxury services literature and show how luxury services differ from both luxury goods and from ordinary (i.e. non-luxury) services.Design/methodology/approachThis paper uses a conceptual approach drawing upon and synthesizing the luxury goods and services marketing litera

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Sunandar, Ali, and Aprillia Ainundyasari. "Analysis of BRT Infrastructure in Jakarta Province on Women's Perspective." Journal of World Conference (JWC) 2, no. 2 (2020): 74–80. http://dx.doi.org/10.29138/prd.v2i2.215.

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Quality of service in the business world is very important so that all consumer needs are met. Likewise with the world of land transportation which is always developing both in its type, size, and methods used in providing services. The Neat Transit Bus which operates in DKI Jakarta is one of the modes of mass transportation provided by the DKI Jakarta government to support the service needs of DKI Jakarta residents. Good transportation services will bring up a high level of customer satisfaction. The purpose of this study is to determine the dominant factors that influence the parameters of B

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Maesaroh, Fitria, and Wachyu Hari Aji. "ANALYSIS OF PERCEIVED VALUE AND TRUST OF SATISFACTION AND ITS IMPACT ON THE LOYALTY OF ONLINE SHOPPING CONSUMERS IN TOKOPEDIA." Dinasti International Journal of Management Science 2, no. 4 (2021): 696–09. http://dx.doi.org/10.31933/dijms.v2i4.789.

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The number of Internet Users is increasing and the competitors of Online Business are making Online Shopping business tight, but the increase in Internet users is not in line with the increase in Online Shopping users. Data obtained from the Association of Indonesian Internet Service Providers (APJII, 2020), the reason why Internet users never change their goods or services online 6.7% is worried that the goods will not arrive. And data from the National Consumer Protection Agency (BPKN) for 2018-2020 there were complaints with problems regarding phishing and accounts via OTP. Tokopedia is an

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Морозов, Владимир, and Vladimir Morozov. "Impact of objective and subjective indicators of service quality on consumption of domestic services." Services in Russia and abroad 9, no. 3 (2015): 156–67. http://dx.doi.org/10.12737/14404.

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Currently, the final product (goods or services) becomes more intangible due to the presence service component in its structure, comprising a set of additional accessories and services. In fact, the presence of the service components in the product is not an innovation in pure form. Issues related to the quality of customer service have been in focus in the 70-80-ies XX century, in the so-called Soviet period. The need to improve the level of service to ensure product competitiveness and achieving enterprise competitive advantages is the peculiarity of consumer market development nowadays. The

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Kit Teng, Phuah, Ting Jenn Ling, and Kelly Wong Kai Seng. "Understanding Customer Intention to Use Mobile Payment Services in Nanjing, China." International Journal of Community Development and Management Studies 2 (2018): 049–60. http://dx.doi.org/10.31355/22.

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NOTE: THIS ARTICLE WAS PUBLISHED WITH THE INFORMING SCIENCE INSTITUTE. Aim/Purpose.............................................................................................................................................................................. This study examines the factors that influence customer intention to use mo-bile payment service in Nanjing, China. It also gains a deeper understanding and better insight of Chinese consumer behavior. Background...................................................................................................................................

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Hofmann, Eva, Barbara Hartl, and Elfriede Penz. "Power versus trust – what matters more in collaborative consumption?" Journal of Services Marketing 31, no. 6 (2017): 589–603. http://dx.doi.org/10.1108/jsm-09-2015-0279.

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Purpose Collaborative consumption, such as car sharing, specifically implicates customer-to-customer interaction, which must be regulated by service providers (companies, peers and self-regulating communities), comprising different challenges for business organizations. While in conventional business relations, consumers are protected from undesirable customer behavior by laws, regulations (power) in the context of collaborative consumption are rare, so that trust becomes more relevant. It is the purpose of the study to investigate possible mechanisms to prevent undesirable customers in collab

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Hassan, Masood, Muhammad Adnan Bashir, and Muhammad Azeem Qureshi. "Descriptive Dimensions of Brand Equity in Service Sector of Pakistan: A Literature Review." NICE Research Journal 13, no. 4 (2020): 147–77. http://dx.doi.org/10.51239/nrjss.v13i4.230.

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In the industry of goods, the product is the primary brand. However, with services, the company is the primary brand. Branding is not for visible goods but also a significant factor of performance for services. The ability to educate consumers of their expertise and credence values before the order has contributed to the general awareness of the value of products in the service industry in relation to consumer preference. If the brand is an essential consideration in any campaign initiative, it is crucial to consider the meaning of its equity. Brand value is the confidence gained in a brand re

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Farminta, Veron, Sigit Mujiharjo, and Karona Cahya Susena. "QUALITY SERVICES ANALYSIS OF SPORT SERVICES INDUSTRY BY SERVQUAL AND IMPORTANCE PERFORMANCE ANALISYS (IPA) METHOD." Jurnal Agroindustri 5, no. 1 (2015): 57–74. http://dx.doi.org/10.31186/j.agroind.5.1.57-74.

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In the field of both services and manufacturing industry, the quality is very important, especially in terms of quality of service. If a good quality of service, the company will be ready to face market competition/business but if the quality of customer service is less satisfactory then be prepared to face setbacks. One method that can be used to evaluate the quality of service is a method servqual and imfortance performance analisys (IPA). Both methods are used to see how far the quality of performance / service provided when viewed from the expectations or interests of customers / consumers

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B., Kamaladevi, and Vanitha Mani M.R. "e-Shopping Experience in e-Tail Market." International Journal of Information Systems and Social Change 5, no. 2 (2014): 13–24. http://dx.doi.org/10.4018/ijissc.2014040102.

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Survival of fittest and fastest is the mantra of today's business game. In the modern e-Business era, the retailer must focus on the customer's e-Tailing experience to survive in the e-World. To focus an e-Customer's experience towards e-Tailing, the retailers should understand what “e-Tailing” actually means. e-Retailing is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser. e-Tailing can be referred as e-web store, e-Shop, e-Store, Internet shop, web-shop, web-store, online store, and virtual store. On th

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Ahmad Syafiq. "Penerapan Etika Bisnis Terhadap Kepuasan Konsumen dalam pandangan Islam." El-Faqih : Jurnal Pemikiran dan Hukum Islam 5, no. 1 (2019): 96–113. http://dx.doi.org/10.29062/faqih.v5i1.54.

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Abstract Increased economic growth has led to higher public incomes and ultimately has been the driver of growth in household consumption. So that causes public consumption of goods and services also increases. Given the high level of consumption, and in order to increase corporate income, and increase customer satisfaction, Business Ethics plays a very important role. Profit is not the only object sought by business people. Besides profits, business people need to realize customer satisfaction. Where consumer satisfaction is also one indicator measuring how much the company cares about

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Lehutová, Katarína, and Štefan Cisko. "TYPOLOGY AND TRENDOLOGY OF ORGANIZATIONAL CONSUMER MARKETS IN THE SLOVAK REPUBLIC." Problems of Management in the 21st Century 3, no. 1 (2012): 53–62. http://dx.doi.org/10.33225/pmc/12.03.53.

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The individuals and companies purchasing goods and services for some other than personal consumption, e.g. for the family member, family usage or as a present for another person, are called organizational consumers. They operate on the organizational consumer market. These markets usually have fewer buyers but purchase is done in much greater amounts than typical consumer markets and to distinguish them from typical consumer markets they are also geographically concentrated. There are four main components of this market: industrial, reseller, government and foreign market. For the purpose of t

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Nguyen Thi Hang, Truong Thi Viet Phuong, and Nguyen Thi Quynh Trang. "Inspection of the Level of Effects of Service Quality to Customer Satisfaction in Retail Supermarkets." SIASAT 4, no. 1 (2020): 36–45. http://dx.doi.org/10.33258/siasat.v4i1.47.

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For every business dealing in goods and services, especially in the field of sales, attracting more and more buyers will help increase sales, contributing to achieving the ultimate goal of the producer. profit maximization. Currently, retail supermarkets are facing fierce competition pressure among supermarket organizations: from the competition of existing supermarkets in the area, the chains of buffet goods, the shopping centers, the penetration of the "giants" in the domestic and foreign retail supermarket industry. In the context of consumers having more and more opportunities to choose sh

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