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Books on the topic 'Customer services – Rating of'

Author: Grafiati

Published: 4 June 2021

Last updated: 1 February 2022

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1

1948-, Gore Albert, ed. Serving the American public: Best practices in one-stop customer service : Federal Benchmarking Consortium Study Report. [Washington, D.C.?]: The Review, 1997.

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2

1948-, Gore Albert, ed. Serving the American public: Best practices in resolving customer complaints : Federal Benchmarking Consortium study report. Washington, DC: National Performance Review, 1996.

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3

1948-, Gore Albert, ed. Serving the American public: Best practices in customer-driven strategic planning : Federal Benchmarking Consortium Study Report. [Washington, DC]: National Performance Review : [Supt. of Docs., U.S. G.P.O., distributor, 1997.

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4

Fickert, Reiner. Customer Costing. Bern: Haupt, 1998.

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5

United States. Western Area Power Administration. Energy Services. Energy Services customer sourcebook. [Golden, Colo.?]: Western Area Power Administration, 1993.

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6

Customer-driven services management. 2nd ed. New Delhi: Response Books, 2004.

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7

Lund, Keith. Customer care. Edited by Patterson Helen, McCullough Sheila, and Association of Assistant Librarians. [Newcastle-under-Lyme]: AAL Publishing, 1994.

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8

Customer service. 2nd ed. Australia: South-Western Cengage Learning, 2011.

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9

Frances, Dredge, ed. Managing customer service. Aldershot, Hampshire, England: Gower, 1997.

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10

Wellemin, John H. Successful customer care. Hauppauge, N.Y: Barron's Educational Series, 1997.

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11

Customer care management. Oxford: Butterworth-Heinemann, 1991.

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12

Hill, Curtis. Customer service DNA. Springville, Utah: Plain Sight Publishing, an imprint of Cedar Fort, Inc., 2015.

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13

MacNeill, Debra J. Customer service excellence. Burr Ridge, Ill: Business One Irwin/Mirror Press, 1994.

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14

Hill, Curtis. Customer service DNA: Building blocks that drive customer loyalty. Springville, Utah: CFI, 2011.

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15

Ardito, Stephanie C. Customer services and user training. Philadelphia, PA: National Federation of Abstracting and Information Services, 1991.

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16

Field, Christopher. Customer loyalty in financial services. London: FT Financial Publishing, 1996.

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17

How to turn customer service into customer sales. Lincolnwood, Ill., U.S.A: NTC Business Books, 1988.

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18

Tack, Alfred. Profitable customer care. Oxford: Butterworth-Heinemann, 1994.

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19

Profitable customer care. Oxford: Butterworth-Heinemann, 1992.

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20

1943-, Klefsjö Bengt, ed. Quality: From customer needs to customer satisfaction. London: McGraw-Hill Book Co, 1994.

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21

Robert, Baumgartner, Koenig Carrie, and AWWA Research Foundation, eds. Developing customer service targets by assessing customer perspectives. Denver, CO: Awwa Research Foundation, 2004.

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22

The customer is king! Milwaukee, Wis: ASQC Quality Press, 1991.

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23

Kristin, Hickey, and Institute of Directors, eds. The customer service workbook. London: Kogan Page, 2002.

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24

Kyambalesa, Henry. Essentials of customer service. Fremont, Calif: Jain Pub. Company, 2010.

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25

Kyambalesa, Henry. Essentials of customer service. Fremont, Calif: Jain Pub. Company, 2010.

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26

Karen, Leland, ed. Customer service for dummies. Foster City, CA: IDG Books Worldwide, 1995.

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27

Kearney, Elizabeth I. Everyone is a customer. Provo, Utah: Sterling Press, 1990.

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28

Bailey, Keith. Customer service for dummies. New Delhi, India: Comdex, 1996.

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29

Ford, Lisa. Exceptional Customer Service. Cincinnati: F+W Media, Inc., 2009.

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30

Peters, Glen. Benchmarking customer service. London: Pitman, 1994.

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31

Brilliant customer service. Harlow, England: Prentice Hall, 2010.

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32

Desatnick, Robert L. Keep the customer!: Making customer service your competitive edge. Boston: Houghton Mifflin, 1990.

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33

Sacker, Frances. Customer care. London: The Industrial Society, 1988.

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34

Meeting customer needs. 3rd ed. Oxford: Butterworth-Heinemann, 2003.

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35

Meeting customer needs. Oxford: Butterworth/Heinemann, 1994.

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36

Meeting customer needs. 2nd ed. Oxford: Butterworth/Heinemann, 1997.

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37

Measuring customer satisfaction. Menlo Park, Calif: Crisp Publications, 1993.

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38

Measuring customer satisfaction. London: Kogan Page, 1994.

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39

Nietenhoefer, Ken. Don't shoot the customer: Shocking revelations about customer service. Laramie, Wyo: Jelm Mountain Pub., 1996.

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40

Marketing, Chartered Institute of, ed. The customer service planner. Oxford: Butterworth-Heinemann, 1993.

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41

The customer service planner. Oxford: Butterworth-Heinemann, 1992.

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42

Customer Winback. New York: John Wiley & Sons, Ltd., 2002.

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43

Timm, Paul R. Customer service: Career success through customer satisfaction. Upper Saddle River, NJ: Prentice Hall, 1998.

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44

Timm, Paul R. Customer service: Career success through customer loyalty. 5th ed. Upper Saddle River, N.J: Prentice Hall, 2010.

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45

Customer service: Career success through customer loyalty. 5th ed. Upper Saddle River, N.J: Prentice Hall, 2011.

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46

United States. Bureau of Labor Statistics. Office of Administration. Customer service guide. [Washington, D.C.?]: U.S. Dept. of Labor, Bureau of Labor Statistics, Office of Administration, 2000.

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47

United States. Bureau of Labor Statistics. Office of Administration. Customer service guide. [Washington, D.C.?]: U.S. Dept. of Labor, Bureau of Labor Statistics, Office of Administration, 2000.

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48

United States. Bureau of Labor Statistics. Office of Administration. Customer service guide. [Washington, D.C.?]: U.S. Dept. of Labor, Bureau of Labor Statistics, Office of Administration, 2000.

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49

Wellington, Patricia. Effective customer care. London: Kogan Page, 2010.

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50

Quinlan, Kathryn A. Customer service representative. Mankato, Mn: Capstone High/low Books, 1999.

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