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Journal articles on the topic 'Customer services – Records and correspondence'

Author: Grafiati

Published: 4 June 2021

Last updated: 10 February 2022

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1

Gołąb-Kobylińska, Iwona. "THE LEVEL OF IMPLEMENTATION OF THE GDPR RECORDS AS A FACTOR IN THE GROWTH OF COMPANIES’ COMPETITIVENESS." Zeszyty Naukowe Wyższej Szkoły Humanitas Zarządzanie 19, no. 4 (2018): 163–75. http://dx.doi.org/10.5604/01.3001.0013.1653.

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The research problem considered in the article was the relationship between the involvement level of entrepreneurs in the implementation of the GDPR and their perception on the market. The existence of the problem was based on numerous signals of Customer dissatisfaction with the level of protection of their personal data and the data they are processing. The research covered a group of businessmen who distinguished activities related to accounting services, human resources, legal services, health and safety from the structure of their enterprises. The conclusions were formulated based on dire

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Chen, An-Che, and Hau-Wei Huang. "Analysis Approach of User Centered Innovation for Call Center Services in Telecommunication." International Journal for Innovation Education and Research 4, no. 12 (2016): 190–96. http://dx.doi.org/10.31686/ijier.vol4.iss12.74.

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The growing global market of telecommunication services continuously promotes expanding customer needs and customer cares. Despite the efforts to facilitate Web-based services for customer contacts, Call Center Services (CC) with Interactive Voice Response Systems (IVR) currently remain the primary channel for customer services in telecommunication industries. In reality, the development of the system structure for IVR and the subsequent Call Center Information System are mainly based on the perspectives from the internal function processes on the provider side, i.e., a rather technical- or bu

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Mardyantari, Etik, Sandu Siyoto, and Sentot Imam Suprapto. "Analysis of Internal Customer Satisfaction Related to the Service of the Medical Record at Muhammadiyah Public Hospital Ponorogo." Journal for Quality in Public Health 4, no. 2 (2021): 181–87. http://dx.doi.org/10.30994/jqph.v4i2.206.

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The medical record department is one of the most important parts in the hospital's effort to provide excellent service to patients. The medical records section is indeed a part that is not directly involved in patient care, but other health workers need a medical record section in order to serve patients. The purpose of this study was to analyze internal customer satisfaction related to the service of the medical records department at Muhammadiyah Hospital Ponorogo. The research design used a descriptive quantitative research design. The sampling technique used was snowball sampling. The resul

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Ryu, Me Ae, and Tae Ho Ahn. "An Exploratory Study for Utilization of Copyrighted Public Records and Provision of Customer-Centered Services." Journal of the Korea society of IT services 15, no. 3 (2016): 223–45. http://dx.doi.org/10.9716/kits.2016.15.3.223.

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Smaliukiene, Rasa, Lai Chi-Shiun, and Indre Sizovaite. "CONSUMER VALUE CO-CREATION IN ONLINE BUSINESS: THE CASE OF GLOBAL TRAVEL SERVICES." Journal of Business Economics and Management 16, no. 2 (2014): 325–39. http://dx.doi.org/10.3846/16111699.2014.985251.

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This paper aims to examine the application of value co-creation approach in online travel service based on service-dominant logic. Drawing on recent works, the research indicates travellers as co-creators of value and emphasizes the development of customer–supplier interaction. The paper presents three case studies to analyse global travel service suppliers’ (service providers) behaviour: CouchSurfing International, Inc.; TripAdvisor LLC, AirBnbINc. Case studies analysis is followed by netnographic research of 22 different discussions (1243 records) in online forums related to selected service

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Ye, Feng, and Na Li. "Research of Relationships between Products and Customer Based on Data Mining Technology." Applied Mechanics and Materials 401-403 (September 2013): 2372–75. http://dx.doi.org/10.4028/www.scientific.net/amm.401-403.2372.

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In order to meet the customer's individual needs and help enterprises to provide accurate customer service, we created an analysis model of relationships between products and customer based on the theory of data mining theory. In this paper, we put forward four analysis models including "star product selection matrix", "return of goods analysis", "price spread rate analysis" and" product preference analysis" using databases and information technology. Through analysis of the actual retail sales records about the products, services and check leak, we did a quantitative research of relationships

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Borg, Erik, Lars Vigerland, and Karin Winroth. "Formal ties in financial networks: professional clusters in financial services marketing." International Journal of Bank Marketing 34, no. 2 (2016): 260–75. http://dx.doi.org/10.1108/ijbm-04-2015-0061.

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Purpose – The purpose of this paper is to investigate the role of formal ties in the marketing of financial services and thus provide evidence concerning the relationship between formal ties and the customer appeal of banks and investment banks. Design/methodology/approach – The paper uses correspondence analysis to study formal ties between financial market actors and relates them to customer rankings. The formal ties are described as intra-, inter- and extra-organizational ties. Findings – The authors find that there are several formal ties between financial market actors and provide compell

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Macalalad, Marta B. "Customer Service Satisfaction of Frontliners in a University in Cavite." Abstract Proceedings International Scholars Conference 6, no. 1 (2018): 231. http://dx.doi.org/10.35974/isc.v6i1.1379.

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Frontliners are people who work on the front lines of a business operation, primarily in customer service roles. They are the first to interact with the customers and are expected to represent the face of the business. However, some fronliners are not behaving the way they are expected to behave. This study determined the customer satisfaction of the frontliners of the student finance, records and admission office, cashier, and student services office of one university and compared the satisfaction rating about the services that is provided by frontliners in the university according to their g

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Eriksson, Kent, and Cecilia Hermansson. "Do consumers subjectively perceive relationships in objectively defined relational, interimistic, and transactional exchange in financial services?" International Journal of Bank Marketing 35, no. 3 (2017): 472–94. http://dx.doi.org/10.1108/ijbm-09-2016-0130.

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Purpose Customer interactions with sellers change as social interactions in society change. The old dichotomy between transaction and relation exchange may no longer be valid as customers form relationships with sellers in new ways. It is against this background that the authors study how customers’ subjective perception of relational exchange appears in objectively defined transactional and relational exchange forms. The authors study one bank’s customers, and, based on objective bank records, the authors identify segments that behave as transactional and relational customers. The authors als

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Turkmen, Ahmet, Cenk Anil Bahcevan, Youssef Alkhanafseh, and Esra Karabiyik. "User behaviour analysis and churn prediction in ISP." New Trends and Issues Proceedings on Advances in Pure and Applied Sciences, no. 12 (April 30, 2020): 57–67. http://dx.doi.org/10.18844/gjpaas.v0i12.4987.

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There is no doubt that customer retention is vital for the service sector as companies’ revenue is significantly based on their customers’ financial returns. The prediction of customers who are at the risk of leaving a company’s services is not possible without using their connection details, support tickets and network traffic usage data. This paper demonstrates the importance of data mining and its outcome in the telecommunication area. The data in this paper are collected from different sources like Net Flow logs, call records and DNS query logs. These different types of data are aggregated

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Ahn, Yongkil, Dongyeon Kim, and Dong-Joo Lee. "Customer attrition analysis in the securities industry: a large-scale field study in Korea." International Journal of Bank Marketing 38, no. 3 (2019): 561–77. http://dx.doi.org/10.1108/ijbm-04-2019-0151.

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Purpose The purpose of this paper is to identify the attributes that predict customer attrition behavior in the brokerage and investment banking sectors. Design/methodology/approach The authors analyze the complete stock trading records and customer profiles of 458,098 retail customers from a Korean brokerage house. The authors develop customer attrition prediction models and further explore the practicality of these models using statistical classification techniques. Findings The results from three different binary selection models indicate that customer transaction patterns effectively expla

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Jiang, Haiyang, Mingshu He, Yuanyuan Xi, and Jianqiu Zeng. "Machine-Learning-Based User Position Prediction and Behavior Analysis for Location Services." Information 12, no. 5 (2021): 180. http://dx.doi.org/10.3390/info12050180.

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Machine learning (ML)-based methods are increasingly used in different fields of business to improve the quality and efficiency of services. The increasing amount of data and the development of artificial intelligence algorithms have improved the services provided to customers in shopping malls. Most new services are based on customers’ precise positioning in shopping malls, especially customer positioning within shops. We propose a novel method to accurately predict the specific shops in which customers are located in shopping malls. We use global positioning system (GPS) information provided

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Vijaya Kumar, A., K. Hemanth Kumar, J. Tajudeen, and C. Suresh. "A Faith Organization Scheme Model for Cloud." International Journal of Engineering & Technology 7, no. 2.32 (2018): 139. http://dx.doi.org/10.14419/ijet.v7i2.32.15388.

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IT Industries are rapidly migrating their businesses to the cloud architecture. The exponential change is because of elasticity and low-cost services offered by the cloud. The High-performance services offered at low price attract customers to run their businesses on cloud. Other side of the coin Faith on data privacy offered by the cloud is a key issue for every customer. Although the CSP ensure about the privacy and security of the user’s data, but the customer reliability on cloud is still low. This paper briefed the necessity of faith organization scheme, it overviewed various recent works

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Camilovic, Dragana, Dragana Becejski-Vujaklija, and Natasa Gospic. "A call detail records data mart: Data modeling and OLAP analysis." Computer Science and Information Systems 6, no. 2 (2009): 87–110. http://dx.doi.org/10.2298/csis0902087c.

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In order to succeed in the market, telecommunications companies are not competing solely on price. They have to expand their services based on their knowledge of customers' needs gained through the use of call detail records (CDR) and customer demographics. All the data should be stored together in the CDR data mart. The paper covers the topic of its design and development in detail and especially focuses on the conceptual/logical/physical trilogy. Some other design problems are also discussed. An important area is the problem involving time. This is why the implication of time in data warehou

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Long, Chris Evin, Stephanie Bonjack, and James Kalwara. "Making Beautiful Music Metadata Together." Library Resources & Technical Services 63, no. 3 (2019): 191. http://dx.doi.org/10.5860/lrts.63n3.191.

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This paper discusses how the Howard B. Waltz Music Library and the University of Colorado Boulder’s Metadata Services Department cooperated to resurrect and complete a long-dormant retrospective conversion cataloging project involving musical scores and vinyl records. It addresses the resources that both groups brought to the relationship; the collaborative process by which decisions were made; the implementation plan and challenges; and how fostering a culture of customer service within the Metadata Services Department contributed to the project’s success. It also contrasts Colorado’s project

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Moore, Corey L., Reginald J. Alston, Chandra M. Donnell, and Bridget Hollis. "Correlates of Rehabilitation Success Among African American and Caucasian SSDI Recipients with Mild Mental Retardation." Journal of Applied Rehabilitation Counseling 34, no. 3 (2003): 25–32. http://dx.doi.org/10.1891/0047-2220.34.3.25.

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The purpose of this study was to identify disparities in rehabilitation success (closure status 26) rates between Caucasian and African American SSDI recipients with mild mental retardation. A split-half cross-validation research design was utilized to evaluate two samples (i.e., screening and calibration) of case records obtained from the RSA-911 database for fiscal year 1998. Logistic regression analysis revealed that the odds of rehabilitation success for a Caucasian VR customer was almost two times the odds of rehabilitation success for an African American customer. Moreover, findings indi

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Yu, Weider D., Ashwini Sathyanarayana Adiga, Srivarsha Rao, and Miby Jose Panakkel. "A SOA Based System Development Methodology for Cloud Computing Environment." International Journal of E-Health and Medical Communications 3, no. 4 (2012): 42–63. http://dx.doi.org/10.4018/jehmc.2012100104.

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Service Oriented Architecture (SOA) uses a structural approach to create services which can be reused and shared. SOA provides agility and cost saving in software development, transforming vertical applications to various software components, which can be reused in applications. Cloud computing expands the software service accessibility and usage via Web services. To move successfully into cloud computing, an architecture supporting the cloud capabilities is needed. The cloud provides a good platform for deploying Web services based on SOA. Customer satisfaction, improved collaboration, enhanc

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Liu, Yaxi, Dayu Cheng, Tao Pei, et al. "Inferring gender and age of customers in shopping malls via indoor positioning data." Environment and Planning B: Urban Analytics and City Science 47, no. 9 (2019): 1672–89. http://dx.doi.org/10.1177/2399808319841910.

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Customer profiles that include gender and age information are important to businesses and can be used to promote sales and provide personalized services. This information is gathered in e-commerce by analyzing customer visit records in virtual web space. However, such practice is difficult in brick-and-mortar businesses because the data that can be utilized to infer customer profiles are limited in physical spaces. In this paper, we attempt to infer the gender and age of customers using indoor positioning data generated by the Wi-Fi engine. To achieve this, we first construct a synthesized fea

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Adjei, Emmanuel, and Monica Mensah. "Adopting total quality management to enhance service delivery in medical records." Records Management Journal 26, no. 2 (2016): 140–69. http://dx.doi.org/10.1108/rmj-01-2015-0009.

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Purpose The purpose of this study is to determine the extent to which total quality management (TQM) initiatives can improve the quality of services delivery at the medical records unit of the Korle-Bu Teaching Hospital (KBTH) to help meet the expectations and aspirations of patients and customers of the hospital. Design/methodology/approach This research adopted the survey strategy as its research design. The total study population consisted of 114 medical records staff of the KBTH. Questionnaires and personal observations were employed as the data collection instruments. The study recorded a

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Katz, Patricia P., Jonathan A. Showstack, John R. Lake, et al. "METHODS TO ESTIMATE AND ANALYZE MEDICAL CARE RESOURCE USE." International Journal of Technology Assessment in Health Care 15, no. 2 (1999): 366–79. http://dx.doi.org/10.1017/s0266462399015287.

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This paper describes a method to construct a standardized health care resource use database. Billing and clinical data were analyzed for 916 patients who received liver transplantations at three medical centers over a 4-year period. Data were checked for completeness by assessing whether each patient's bill included charges covering specified dates and for specific services, and for accuracy by comparing a sample of bills to medical records. Detailed services were matched to a standardized service list from one of the centers, and a single price list was applied. For certain services, clinical

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Atabay, Leyla, and Beykan Çizel. "Comparative Content Analysis of Hotel Reviews by Mass Tourism Destination." Journal of Tourism and Services 11, no. 21 (2020): 147–66. http://dx.doi.org/10.29036/jots.v11i21.163.

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This article examines user-generated content (UGC) related to hotels in three different mass tourism destinations (Antalya, Majorca, and Sharm El Sheikh) that offer services with the all-inclusive system (AIS) to comparatively analyses tourists' evaluations and emotions about service components. While the study was designed with the content analysis method, text mining and sentiment analysis were used together. Customer reviews (UGC) of top hotels in three different mass tourism destinations were collected from an on-line travel review site. A total of 3588 English hotel reviews were analysed

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Wiyanto, Wiyanto, Fajar Butsianto, and Karsito Karsito. "Implementasi Sistem Rekam Medis Pasien Menggunakan Pendekatan Customer Relationship Management (CRM)." Jurnal Sisfokom (Sistem Informasi dan Komputer) 7, no. 2 (2018): 180. http://dx.doi.org/10.32736/sisfokom.v7i2.558.

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Information technology is rapidly developed in this century that impact to various aspects of the organization really need information technology to support the performance and everyday business processes. In health services, information technology is required to process and storage the patient medical records, so that the patient's medical record is well preserved, and competitive advantage can be obtained between patient and polyclinic. The application of Customer Relationship Management (CRM) approach can be developed by implementing information system of medical record history to get new p

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Zare‐Hoseini, Z., M. J. Tarokh, and H. Jabbari Nooghabi. "Lifetime value model in the medical sector: a case study of a restoration and beauty clinic." International Journal of Pharmaceutical and Healthcare Marketing 5, no. 1 (2011): 54–66. http://dx.doi.org/10.1108/17506121111121587.

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PurposeAcquiring and retaining profitable customers are major concerns of a business. In this paper, the customers of the Restoration and Beauty Clinic of Iran University are segmented using three value types: current value, expected value, and loyalty in a case study to predict the probability of customer churn and future purchase services in the clinic.Design/methodology/approachThis study utilized customers' data records with nine data fields (socio‐demographic and transactional) from three year's transactions of the clinic. Logistic regression as a data mining technique is then used to pre

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Li, Shi Jin, Wa Te He, Xi Bing Wang, and Ting Shi. "Collaborative Filtering Algorithm for Recommendation System of Improvement Based on Big Data Environment." Applied Mechanics and Materials 736 (March 2015): 189–95. http://dx.doi.org/10.4028/www.scientific.net/amm.736.189.

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With the rapid development of Internet and information technology, the exponential growth of information has attracted a lot of concern thesedays. Big data processing is particularly important. Recommendation system appears a good solution inadequacies of search engines, it is in addition based on keywords entered by the user to obtain information, but also with the user's social circle, as well as search history records, for users personalized recommendations services, and to establish a long and constant user interaction relations, not only improve customer loyalty, but also for the producer

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Sudaryati, Erina. "Kinerja Pelayanan Publik Pemkot Surabaya Menurut Persepsi Masyarakat (Survey Pada Dispenduk Dan Puskemas)." AKRUAL: Jurnal Akuntansi 3, no. 2 (2012): 167. http://dx.doi.org/10.26740/jaj.v3n2.p167-195.

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AbstractThis study aims to analyze the performance of Local Government Task Force related to services provided Surabaya public/ community as intended by Permendagri 73/2009. And to know the correspondence between the performance of services with the expectation or level of use of public interest services Surabaya Local Government Unit according to the index specified by KepMenpan No. 25/KEP/M.PAN/2/2004, Measurement of the dimensions of service quality is the 14 indicators specified in the questionnaire KepmenPan which were translated into 33 subindikator. The population in this study were all

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Arora, Aman. "Table Reservation and Meal Ordering System Using QR Code." International Journal for Research in Applied Science and Engineering Technology 9, no. VII (2021): 1387–90. http://dx.doi.org/10.22214/ijraset.2021.36492.

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At present, people have been waiting anxiously for the system that will satisfy their needs more clearly. The majority of the companies in the restaurant sector is looking for some software that improves the quality of delivery and increasing revenue. In a typical system, the waiter records the customer's order, and then put the order in to the kitchen, and then billing is done, which spends a lot of time and might lead to errors. The goal of this project is to automate the process of ordering food from the table in a restaurant and reserving a table, as well as to improve the quality of their

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Amsury, Fachri, Nanang Ruhyana, Irwansyah Saputra, and Daning Nur Sulistyowati. "CLASSIFICATION OF CUSTOMER COMPLAINTS ON INSTAGRAM COMMENTS USING NAÏVE BAYES ALGORITHM WITH N-GRAM FEATURE EXTENSION." Jurnal Techno Nusa Mandiri 17, no. 2 (2020): 109–16. http://dx.doi.org/10.33480/techno.v17i2.1632.

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Customer complaints about the company can be used as a form of self-evaluation and performance that has been carried out by the company, based on customer complaints the company can find out the weaknesses that exist in the company and fix them. The forms of submitting customer complaints are very diverse, currently not only by telephone, but customers also submit suggestions or complaints, customers can submit suggestions or complaints via electronic mail or e-mail or forums in cyberspace that are indeed created by product-producing companies to accommodate various complaints, suggestions, an

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Garber, M. P., and K. Bondari. "Selling Plants through Horticultural Distribution Centers." Journal of Environmental Horticulture 18, no. 3 (2000): 179–83. http://dx.doi.org/10.24266/0738-2898-18.3.179.

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Abstract The services most frequently provided by horticultural distribution centers (HDCs) were delivery (98%), credit (90.2%) and information (84.3%). Only a small percentage (29.4%) of HDCs communicate with landscape architects and most HDCs try to influence their plant selection. The primary criteria in selection of plant suppliers is the ability of nurseries to supply consistent plant quality. When making decisions on which plants to purchase, HDCs rely on sales records or previous purchase history (87.8%), customer requests for plants (71.4%) and availability list from growers (55.1%). T

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Dębkowska, Katarzyna. "E-SERVICES IN BUSINESS MODELS OF ENTERPRISES IN THE LOGISTICS SECTOR." Business: Theory and Practice 18 (May 3, 2017): 79–87. http://dx.doi.org/10.3846/btp.2017.009.

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Most of the available papers on the logistics sector identify the type of the business model with the type of logistics service providers, distinguishing between three to five business models. These models most often focus, almost exclusively on the complexity of the logistical services and their scope. The more complex a logistic service is, the more benefits it brings to the company. This is a result of the increase in added value and key competences, and a decrease in the intensity of resources usage. Expanding logistics services to include e-services significantly improves the position of

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Pinho, Nelson, Gabriela Beirão, Lia Patrício, and Raymond P. Fisk. "Understanding value co-creation in complex services with many actors." Journal of Service Management 25, no. 4 (2014): 470–93. http://dx.doi.org/10.1108/josm-02-2014-0055.

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Purpose – The purpose of this paper is to explore the concept of value co-creation in complex value networks with many actors. Electronic health records (EHRs) are innovations that warrant deep study to properly introduce such a complex system. Design/methodology/approach – The paper describes a qualitative study based on Grounded Theory to understand value co-creation from multiple actors’ perspectives in a National EHR Service Project: the Portuguese Health Data Platform. Findings – Study results enabled further development of the value co-creation concept in complex environments with multip

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Kiai, Richard M., and Kellen Kiambati. "Examining the Contribution of Interest Rate Capping Conditions on Financial Performance of Women-Owned Agribusiness SMEs in Nyeri Central Sub County, Kenya." Management and Economics Research Journal 5 (2019): 1. http://dx.doi.org/10.18639/merj.2019.953268.

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Financial inclusion has remained a critical driver toward poverty reduction in an economy. There has also been much focus on financial inclusion of women as they tend to be marginalized by the mainstream financial institutions. Kenya on its part has achieved high levels of financial inclusion. Access to bank services has been easy and at a low cost. Till 2016, access to credit has also been easy for all persons with bankable ideas in all sectors including agriculture for either gender. However, this changed after the review of the Banking Act that introduced the interest rate capping in the fi

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Ntotsi, Paschalina, and Sofia D. Anastasiadou. "Contemporary advanced statistical methods for the science of educational research: Principal components analysis versus L’ analysee factorielle des correspondances." New Trends and Issues Proceedings on Humanities and Social Sciences 6, no. 1 (2019): 246–55. http://dx.doi.org/10.18844/prosoc.v6i1.4176.

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The current paper analyses two different statistical techniques: i.e., principal components analysis (PCA) and correspondence analysis (L’analysee factorielle des correspondances) (AFC). A survey was carried out using a structured questionnaire for a sample of 135 nurses which studied in the School of Pedagogical and Technological Education (ASPETE) in Greece. Tangibility, Reliability, Responsiveness, Assurance, Empathy and Associability subscales are related to Qualitative Services ASPETE offers. These subscales were measured by 24 items, rated on a seven-point Likert scale. The study focuses

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Rathore, Monika, M. RK, and S. Chauhan. "A PROFILE OF MEASLES CASES AT INFECTIOUS DISEASE HOSPITAL, JAIPUR, INDIA." Journal of Nepal Medical Association 41, no. 144 (2003): 522–25. http://dx.doi.org/10.31729/jnma.724.

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Measles is one of the disease which is amenable to eradication, but in India measles isstill a major cause of morbidity and significant contributor to childhood mortality. Inthe present study. Infectious disease hospital records for a period of five & half yearswere analysed. It was found that 253 measles cases were diagnosed & underwenttreatment. Out of 253, 179 ( 70.7%) were males and 74 ( 29.2%) were females. Fourtyeight (18.9%) were between 7-12 months of age. Maximum cases i.e. 166 ( 65.6%)were registered during months of March, April, May, & June. A significant proportionof c

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Satria, Satria. "Perancangan Sistem Smart Resto Mobile Reservation Client Server Multiplatform." KILAT 9, no. 1 (2020): 125–35. http://dx.doi.org/10.33322/kilat.v9i1.889.

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Waroeng Steak And Shake is one of the favorite restaurants of Bekasi residents which in serving and payment ordering services is still using the manual method by taking notes on paper. This method is very ineffective because it still uses a lot of paper to record orders and cause long customer queues just to order food or pay for orders. Customers cannot provide special notes directly to the chef so orders are made according to standards. To overcome the problem of the length of the queue and the use of a lot of paper and customers can provide notes directly to the chef, the authors propose to

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Goyal, Mani, and Avinash Sharma. "A Hybrid Encryption Model to Lower the Complexity of Securing the Data in Cloud." Journal of Computational and Theoretical Nanoscience 17, no. 6 (2020): 2664–68. http://dx.doi.org/10.1166/jctn.2020.8963.

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Remote Cloud services are very efficient to overcome the deficiency of native resources. This kind of facility and assets availability which depends on the quality of link to the remote server, and this arrangement may fail due to poor connectivity scenarios. For requests demanding large data trans- fers to the remote host, performing the computation on the device can have well performance than relying on processing by the remote host when the device’s Internet connection is extremely poor. Attaining good performance is conditional and depends on an optimal dividing of the application mechanis

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Furrer, Olivier, Jie Yu Kerguignas, Cécile Delcourt, and Dwayne D. Gremler. "Twenty-seven years of service research: a literature review and research agenda." Journal of Services Marketing 34, no. 3 (2020): 299–316. http://dx.doi.org/10.1108/jsm-02-2019-0078.

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Purpose The growing service sector has experienced several revolutions that have transformed the way services are created and delivered. In parallel, services increasingly pique the interest of scholars, resulting in an expanding body of knowledge. Accordingly, it is time to reflect on extant service research, assess its boundaries, and think about its future. This paper aims to consider three research questions: How has service research evolved over the past 27 years? Which articles have most influenced the evolution of service research in the past 27 years? What are the most promising resear

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Shprakh, V., S. Gorbacheva, and M. Golubchikova. "Development of Additional Professional Medical Education Organisation in Accordance with the Principles of Quality Management." Medical University 2, no. 2 (2019): 45–48. http://dx.doi.org/10.2478/medu-2019-0008.

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Abstract Issues of education quality have acquired special relevance since the beginning of the 20th century. Implementation of the idea of quality in the educational organisation is promoted by use of the international ISO standards regulating quality of the management system. Certification of a quality management system in an organisation ensures its sustainable development. Experience of such work exemplified by additional medical education organisation is presented in the article. The present paper addresses approaches to implementation of the following quality management principles: custo

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Cheruiyot, Betty Jeruto, and Mary Ragui. "Customer Development Strategies and Performance of Start Up Carbon Projects; A Case of Study of Sustainable Agriculture Tanzania (SAT)." International Journal of Business Management, Entrepreneurship and Innovation 3, no. 1 (2021): 49–64. http://dx.doi.org/10.35942/jbmed.v3i1.164.

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Present challenges experienced by a globalized and changing world with new forms of doing business has forced entrepreneurs to change their approach to customers especially given the prior traditional marketing theory. Current markets have a customer base with increasing in demand for more marginal products or services. Henceforth, they have created individual preferences. The general objective of this study was to establish the effect of customer development strategies on performance of start-up carbon projects; a case of study of sustainable agriculture Tanzania (SAT) Specifically, aimed at

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Gerpott, Torsten J. "Who (Dis)Continues to use SMS in the Age of Ubiquitous Mobile Internet Access?" International Journal of E-Business Research 11, no. 3 (2015): 31–53. http://dx.doi.org/10.4018/ijebr.2015070103.

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Using data of 11526 residential postpaid subscribers of the German subsidiary of a multinational mobile network operator (MNO) extracted from the firm's customer and billing records, this investigation empirically examines the association between monthly mobile Internet (MI) data traffic volume generated by consumers and their monthly number of SMS sent at the within- and between-subjects levels over 25 months from October 2011 to October 2013. Multilevel analysis of the time-varying and -constant study variables suggests that, in spite of a sharp decrease in the average/median number of outgo

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Matloob, Irum, Shoab Ahmad Khan, Farhan Hussain, Wasi Haider Butt, Rukaiya Rukaiya, and Fatima Khalique. "Need-Based and Optimized Health Insurance Package Using Clustering Algorithm." Applied Sciences 11, no. 18 (2021): 8478. http://dx.doi.org/10.3390/app11188478.

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The paper presents a novel methodology based on machine learning to optimize medical benefits in healthcare settings, i.e., corporate, private, public or statutory. The optimization is applied to design healthcare insurance packages based on the employee healthcare record. Moreover, with the advancement in the insurance industry, it is rapidly adapting mathematical and machine learning models to enhance insurance services like funds prediction, customer management and get better revenue from their businesses. However, conventional computing insurance packages and premium methods are time-consu

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Valamat-Zade, A. R., M. G. Girich, and A. D. Levashenko. "Adverts and Spam in E-Commerce: Improving Confidence." Vestnik of the Plekhanov Russian University of Economics, no. 6 (December 12, 2019): 149–56. http://dx.doi.org/10.21686/2413-2829-2019-6-149-156.

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The article analyzes global and Russian market of e-advertising and trends in its development. E-commerce market in Russia can grow to 3.491 trillion rubles by the end 2023. The increase in on-line purchase frequency and number of buyers takes place due to effective on-line marketing, whose expenses in 2017 exceeded expenses on TV commercials. In Russia there are no rules (and restrictions) concerning on-line adverts placement. It could lead to the fact that the number of adverts surpasses the volume of meaningful information. The notion of on-line advertising in the Russian Federation is limi

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Moloney, Carolyn, Margaret Allen, Deirdre O'Mahony, et al. "Unique perspectives from the transgender community: A retrospective chart review of cancer care needs for transgender patients." Journal of Clinical Oncology 37, no. 15_suppl (2019): 6566. http://dx.doi.org/10.1200/jco.2019.37.15_suppl.6566.

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6566 Background: It is estimated that 1% of a population experience some degree of gender non-conformity. There is scant information worldwide on cancer incidence and mortality for this population however due to a lack of investigating large-scale prospective studies. National cancer registries do not hold demographics on this population. Current literature indicates transgender people may face an increased cancer risk. Transgender patients may avoid screening programmes for cancers which are themselves gendered. Transgender patients can feel excluded from gender specific cancer support groups

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Torgunakov, E. A., та E. V. Torgunakova. "Development of e-сommerce logistics". Economics and Management, № 11 (19 грудня 2019): 95–100. http://dx.doi.org/10.35854/1998-1627-2019-11-95-100.

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In the competitive, rapidly developing e-commerce market, most of the costs of organizations are associated with logistics and sales promotion. Implementation of fulfillment, i.e. the full range of services provided to e-commerce companies by a universal logistics operator, reduces the costs of goods delivery while ensuring the safety of goods and high quality of service.Aim. The presented study aims to examine and develop methods for improving the logistics processes of companies operating in the e-commerce market.Tasks. The authors examine the specific features and trends on the Russian e-co

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Suprapto, Etwin Fibrianie, and Randu Chan Limin. "DESAIN MEJA ADMINISTRASI SWAJASA 57." Jurnal Kreatif : Desain Produk Industri dan Arsitektur 2, no. 2 (2020): 10. http://dx.doi.org/10.46964/jkdpia.v2i2.99.

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Admin Jasa merupakan memiliki kegiatan catat-mencatat, surat-menyurat, pembukuan ringan, ketik-mengetik, agenda dan sebagainya yang bersifat teknis ketatausahaan dalam bidang jasa. Untuk menunjang pelaksanaan kegiatan di bagian Admin Jasa diperlukan sarana kerja yang baik dan sesuai dengan kebutuhan di dalamnya. Salah satu sarana kerja yang mempengaruhi dalam kegiatan dibagian admin jasa ini adalah meja kerja. Seiring dengan perkembangan jasa yang dibutuhkan terutama di bidang admin, yang menuntut adanya informasi yang berkualitas untuk mendukung kelancaran proses pelayanan terhadap pelanggan.

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Galyna Liakhovych, Svitlana Bezruchuk, Valentyna Ivanenko, and Svitlana Laichuk. "SWOT-ANALYSIS OF ACCOUNTING OUTSOURCING." European Cooperation 3, no. 43 (2019): 7–19. http://dx.doi.org/10.32070/ec.v3i43.50.

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A SWOT-analysis is considered as a tool of the strategic management for determining the feasibility of using accounting outsourcing as a way of the enterprise optimisation. It was found that the main interaction forms between the contractor and the customer of accounting outsourcing are the following ones: provision of accounting services; keeping records of only certain transactions or objects; integrated accounting and analytical support of all the enterprise activities; performance of the duties of the senior accounting officer of the enterprise. The list of enterprises, for which it is rec

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Bąk, Iwona, Katarzyna Wawrzyniak, and Maciej Oesterreich. "The Application of Statistical Methods to Identify Factors Determining Employment Effectiveness in District Labour Offices in Poland." Acta Universitatis Lodziensis. Folia Oeconomica 4, no. 343 (2019): 235–55. http://dx.doi.org/10.18778/0208-6018.343.14.

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In Poland, institutions that perform public tasks in the field of the labour market are state employment services, including District Labour Offices (PUPs). They try to restore the unemployed to the open labour market using active forms of their activation. The activities of PUPs in the field of customer activation are subject to annual evaluation. According to the “Act on Employment Promotion and on Labour Market Institutions”, four indicators were selected for the evaluation of the functioning of labour offices in 2015–2017. Among them, the employment effectiveness index is very important, a

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Попов, Андрей Иванович, Наталья Владимировна Майстренко, and Александр Александрович Букин. "METHODS OF INDIVIDUAL TRAINING OF ENGINEERING PERSONNEL IN THE CONDITIONS OF DIGITALIZATION OF EDUCATION." Pedagogical Review, no. 3(31) (June 21, 2020): 135–43. http://dx.doi.org/10.23951/2307-6127-2020-3-135-143.

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Проанализированы различные формы освоения образовательной профессиональной программы, показана востребованность обучения по индивидуальному учебному плану и исследованы особенности контингента обучающихся. Обоснована важность развития универсальных компетенций и выделены ключевые из них в контексте подготовки к инновационной деятельности. Сформулированы психолого-педагогические условия эффективной подготовки технических специалистов по заочной форме. Описан организационный механизм индивидуализации обучения в цифровом пространстве на основе компетентностного профиля. Various forms of mastering

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Asfani, Asfani, and Ghofar Taufik. "Design of Administrative Information Systems Puskesmas (SIAPUS) Sawah Besar District." REMIK (Riset dan E-Jurnal Manajemen Informatika Komputer) 4, no. 1 (2019): 89. http://dx.doi.org/10.33395/remik.v4i1.10208.

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The government's commitment to provide health insurance to the wider community is evidenced by the establishment of puskesmas throughout Indonesia. The Ministry of Health of the Republic of Indonesia for Healthier Indonesia, the motto is the motivation of the puskesmas to improve its performance. Puskesmas is a health agency sector that develops rapidly with population growth. Quality of service is a central point of puskesmas. Along with the era of the Industrial Revolution 4.0 marked by the emergence of various digital innovations impacted on the health services of health centers. From obser

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Kalbandi, Ishwarappa, P. P. Hakarnika, Mohana ., and H. P. Khandagale. "Optimization and analysis of information using business intelligence techniques and reporting using dashboards." International Journal of Engineering & Technology 7, no. 4.5 (2018): 596. http://dx.doi.org/10.14419/ijet.v7i4.5.21165.

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In Today’s world data is collected at an unpredictable scale from various application areas. Prior to the arrival of Big Data, all the data that was generated was handled manually. With data being produced in the range of terabytes today, that is impossible. To make the situation worse, almost 80% of the data generated by organizations is unstructured. This means that it cannot be understood in its avail- able format. It is very difficult and risky to make decisions just based on such crude data. In order to make quick, yet correct decisions, the generated data has to be optimized. This Paper

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Cao, Shihua, Xin Lin, Keyong Hu, et al. "Cloud Computing-Based Medical Health Monitoring IoT System Design." Mobile Information Systems 2021 (July 7, 2021): 1–12. http://dx.doi.org/10.1155/2021/8278612.

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With the continuous improvement of the national medical system, health monitoring combined with cloud computing and Internet of Things has become a concern. This study mainly discusses the design of the medical health monitoring IoT system based on cloud computing. From the user to the health service provider, there are three devices: sensor terminal, gateway terminal, and service platform. The sensor terminal is used to measure physiological indicators, such as blood pressure, electrocardiogram, blood oxygen saturation, heart rate, and other physiological indicators; the gateway terminal is u

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