Relevant bibliographies by topics / Customer Solution

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Customer Solution'

Author: Grafiati
Published: 3 June 2025
Last updated: 31 July 2025

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Journal articles on the topic "Customer Solution"

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Tuli, Kapil R., Ajay K. Kohli, and Sundar G. Bharadwaj. "Rethinking Customer Solutions: From Product Bundles to Relational Processes." Journal of Marketing 71, no. 3 (2007): 1–17. http://dx.doi.org/10.1509/jmkg.71.3.001.

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This study draws on depth interviews with 49 managers in customer firms and 55 managers in supplier firms and on discussions with 21 managers in two focus groups to propose a new way of thinking about customer solutions. Extant literature and suppliers interviewed for this study view a solution as a customized and integrated combination of goods and services for meeting a customer's business needs. In contrast, customers view a solution as a set of customer–supplier relational processes comprising (1) customer requirements definition, (2) customization and integration of goods and/or services
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Alenazi, Sultan Alaswad, Faraj Mazyed Faraj Aldaihani, Badrea Aloraini, et al. "The effect of integrated marketing mix model on customer retention." Uncertain Supply Chain Management 13, no. 2 (2025): 361–68. http://dx.doi.org/10.5267/j.uscm.2024.7.023.

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This study aims at exploring the effect of four elements of an integrated marketing mix. The mix consists of both elements of the 4Ps and SIVA marketing models. These elements are product-solution, promotion-information, place-access, and price-value. A questionnaire was used to collect the required data from a sample of retailing market customers in Saudi Arabia. The total number of the questionnaires used in data analysis was 378. The study found that product-solution and place-access from customers’ perspective had significant effects on customer retention. On the other hand, price-value ha
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Panagopoulos, Nikolaos G., Adam A. Rapp, and Jessica L. Ogilvie. "Salesperson Solution Involvement and Sales Performance: The Contingent Role of Supplier Firm and Customer–Supplier Relationship Characteristics." Journal of Marketing 81, no. 4 (2017): 144–64. http://dx.doi.org/10.1509/jm.15.0342.

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Salespeople play a crucial role in their firms’ efforts to provide customer solutions. However, little research has examined how salesperson involvement in customer solutions can be conceptualized, whether it pays off, and what boundary conditions might heighten its performance effects. This study addresses these gaps and offers a conceptualization of salesperson solution involvement by focusing on the set of salesperson-related activities that enact the four relational processes inherent in customer solutions. The authors collect a unique data set that includes a wide range of firms, industri
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Tiong, Piter, Partono Soemaryo, and Nur Fatma. "ANALISIS SIVA MELALUI KEPUASAN TERHADAP LOYALITAS PELANGGAN (STUDI KASUS PADA PT. HADJI KALLA CABANG ALAUDDIN MAKASSAR." Jurnal Metaverse ADPERTISI 3, no. 1 (2024): 33–44. http://dx.doi.org/10.62728/jma.v3i1.546.

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The purpose of this research is to determine the influence of Solutions, value, information and access on customer satisfaction and loyalty, as well as to determine and analyze the influence of Solutions, information, value and access on customer loyalty through customer satisfaction at PT. Haji Kalla Makassar Branch. This research uses a quantitative approach, by taking samples, namely customers who bought Toyota cars, which were determined to be 100 respondents, data collection techniques using questionnaires, observation and documentation. Meanwhile, the data analysis technique uses path an
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Hernández Aguilar, José Alberto, Víctor Pacheco-Valencia, Martín H. Cruz-Rosales, Julio César Ponce-Gallegos, and Carlos Condado-Huerta. "Implementation of a Hybrid Tabu Search Algorithm with Local Search for Solving the Capacitated Vehicle Routing Problem." International Journal of Combinatorial Optimization Problems and Informatics 16, no. 3 (2025): 82–91. https://doi.org/10.61467/2007.1558.2025.v16i3.1143.

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The Capacitated Vehicle Routing Problem (CVRP) consists of generating a customer route for each vehicle in which the sum of the customer demands does not exceed the vehicle's capacity. Each vehicle must start from the depot, and when it finishes visiting the last customer, it must return to the depot, thus managing to visit all customers only once by any of the vehicles and have a route solution where the sum of the distances of all the routes is the minimum. This research proposed using randomness and the Swap local search algorithm to create an initial solution with a good neighborhood. Late
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Rahayu, Sri, and Lela Nurlaela Wati. "PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DAN DAMPAKNYA TERHADAP LOYALITAS PELANGGAN." Jurnal Ekobis : Ekonomi Bisnis & Manajemen 8, no. 2 (2020): 117–22. http://dx.doi.org/10.37932/j.e.v8i2.41.

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This study aims to analyze empirical evidence of the effect of service quality on customer satisfaction and its impact on customer loyalty at PT Indovisual Service Solution Jakarta. Samples in this study were 124 customers, probability sampling techniques, namely sampling techniques that provide equal opportunities for each element (member) of the population to be selected as sample members. Analysis of the data used is Structural Equation Modeling (SEM). empirical research results Service quality has a positive and significant effect on customer satisfaction. These results indicate that by im
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Pouria, Jahanbakhshian. "E-CRM-A Solution for Customer Satisfaction in Electronic ERA." International Journal of Management Sciences and Business Research 1, no. 12 (2012): 01–8. https://doi.org/10.5281/zenodo.3402044.

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: Customer Relationship Management is an essential facet of an organization, encompassing the philosophy of organized business that is engaged with a well-knit customer-focused knowledge base. It is more than software or process, and equal to a culture of gaining and keeping value customers, delivering the immitigable benefits. The e-CRM or electronic customer relationship marketing concept is derived from ecommerce. Electronic CRM can contribute incontrovertibly to organizational transformation into a real time enterprise for customers, while harnessing the power of technology in a rapidly ch
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Muhammad Niqey Dzi Qolbin Saliem and Enny Aryanny. "Penerapan Metode Crm (Customer Relationshipmanagement) Pada Divisi Pelayanan Teknis Barat Di Pdam Surya Sembada Kota Surabaya." Jurnal Teknik Mesin, Industri, Elektro dan Informatika 3, no. 1 (2023): 126–35. http://dx.doi.org/10.55606/jtmei.v3i1.3258.

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PDAM Surya Sembada Kota Surabaya is a regionally owned water company which operates in the field of production and services for the community. In serving the community, customers often complain that they are dissatisfied with the quality of service in the West Technical Services division. This is because they have not implemented a customer approach system. This research aims to minimize the occurrence of incoming customer complaints. CRM (Customer Relationship Management) is a method that can be used to minimize customer complaints by approaching customers, explaining customer dissatisfaction
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Angeles, Rebecca. "Internet of Things (IOT)-Enabled Product Monitoring at Steadyserv." Journal of Cases on Information Technology 21, no. 4 (2019): 27–45. http://dx.doi.org/10.4018/jcit.2019100103.

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This qualitative case study features SteadyServ, a beer inventory monitoring solution vendor, and its internet of things (IOT)-based radio frequency identification (RFID)-enabled technology solution. IOT-based information technology systems are powering new business models and innovative cloud-supported solutions addressing use cases in many industries. At this early stage, IOT is taking off in monitoring premises, products, supply chains, and customers. Content analysis of primary and secondary data was used to interpret this firm's RFID-enabled IOT solution's deployment at the firm's custome
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Ika Kartika. "Pengaruh Citra Merek dan Harga terhadap Loyalitas Pelanggan Sparepart Mobil Payung Auto Solution." Jurnal Riset Rumpun Ilmu Ekonomi 4, no. 1 (2025): 51–65. https://doi.org/10.55606/jurrie.v4i1.4390.

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This research was conducted at Payung Auto Solution. The purpose of this study was to determine and analyze the influence of brand image and price on customer loyalty of paying auto solution. The population numbered 138 customers while the sample in this study were: which amounted to 102 customers. The sampling technique used is simple random sampling. Data collection techniques are by distributing questionnaires, interviews and documentation studies. Data analysis uses multiple linear regression analysis. The conclusion in the study that Brand Image has a positive and significant effect on cu
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Dissertations / Theses on the topic "Customer Solution"

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Johansson, Elisabeth. "Understanding Solution Quality." Doctoral thesis, Linköpings universitet, Logistik- och kvalitetsutveckling, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-128274.

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The integration of services and products into solutions can open up new business opportunities for firms. This thesis concerns how firms can provide solutions that are perceived as high quality. Solutions are often provided over several years, which implies a changed customer relationship compared to product provisions. Since the solution aims to support the customer’s activities, firms face new challenges when introducing solutions. One challenge is to integrate all components and activities of the solution, and simultaneously support the customer’s activities. In addition, the firm must ensu
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Bosse, Sebastian. "A systemic perspective of a customer relationship management solution for businesses /." Link to the online version, 2006. http://hdl.handle.net/10019/24.

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Bosse, Sebastian. "A systemic perspective of a customer relationship management solution for business." Thesis, Stellenbosch : University of Stellenbosch, 2005. http://hdl.handle.net/10019.1/1475.

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Thesis (PhD (Business Management))--University of Stellenbosch, 2010.<br>Customer Relationship Management (CRM) is not a new topic, but the advent of technology based CRM solutions has enabled companies to deal better on an individual level and more efficiently with their large customer base. Seeing the benefits of this competitive advantage many companies have implemented a CRM solution but with the result that many of them have failed to be successful. The problem is that these companies often do not know why they were not successful and other companies will make the same mistakes if t
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Perera, Ashansa. "Window-based Cost-effective Auto-scaling Solution with Optimized Scale-in Strategy." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-194210.

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Auto-scaling is a major way of minimizing the gap between the demand and the availability of the computing resources for the applications with dynamic workloads. Even though a lot of effort has been taken to address the requirement of auto-scaling for the distributed systems, most of the available solutions are application-specific and consider only on fulfilling the application level requirements. Today, with the pay-as-you-go model of cloud computing, many different price plans have been offered by the cloud providers which leads the resource price to become an important decision-making crit
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Sandqvist, Isabelle, and Stina Skovshoved. "Customer Value Driven Service Innovation : Identifying service opportunities in the residential heating market based on customers´ value preferences." Thesis, Linköpings universitet, Projekt, innovationer och entreprenörskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-138624.

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In today´s industry there is an ongoing trend, where many companies are shifting focus from only delivering products to also offering services to their customers. Services can bring advantages, such as higher margins, competitive advantage, stabilized cash flow and strengthened customer relationships. A company that traditionally has had a strong product focus, but where services now have attracted their attention is Bosch Thermoteknik AB, active as a manufacturer in the heat pump business. In the market, which has been more and more competitive and where customer requirements are extended, it
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Norsbo, My. "A software solution for measuring customer experience in-store of a grocery retailer." Thesis, Linköpings universitet, Institutionen för datavetenskap, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-177733.

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The technology of today enables several alternatives to obtaining food in physical stores, such as home deliveries of groceries or take away deliveries. Traditionally grocery retailers have focused primarily on products, but as time changes and customer values shift, grocery retailers must focus on customer experience to establish a relationship between the company and customers to stay competitive on the market. The aim of this study was to investigate what data are required, and where in-store these data should be collected, to draw conclusions about customer experience in a grocery store. F
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Petri, Jan Torben [Verfasser]. "Understanding of the Role of the Customer in the Solution Business / Jan Torben Petri." Berlin : ESCP Europe Wirtschaftshochschule Berlin, 2017. http://d-nb.info/1137537019/34.

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Treshansky, David M. "Assessing the program health and customer satisfaction of a project management office : an automated solution /." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 1995. http://handle.dtic.mil/100.2/ADA305745.

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Väringstam, Malin, and Annina Wede. "Talk about value, not product... : The solution to widen the sales pipeline?" Thesis, Umeå universitet, Företagsekonomi, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-185178.

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Business-to-business (B2B) organizations are facing challenges related to complex sales cycles and increasing competition, resulting in more value-driven sales processes and a holistic ecosystem for the B2B marketplace. Recent studies have acknowledged the lack of research on inside sales and sales development in B2B organizations. Scholars point at the increasing importance of inside sales due to changes in the environment and increasing customer demands, which has resulted in the development of digital sales processes within companies. In this study, we have examined the early phase of the s
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Pettersson, Josefine, and Johanna Colling. "Analysis of Customisation in a Modular System : Development of a New Seat Solution." Thesis, Mälardalens högskola, Akademin för innovation, design och teknik, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-44747.

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Today there is a shift from mass production to mass customisation due to changing customer needs in the global market. This thesis report analyses customisation in a modular system through a case study in the truck industry with focus on development of a new seat solution. The customer requests showed a demand for one to two additional seats in the cab. In order to answer to various customer needs, companies implement modular product development principals which enables them to produce in a rapid speed, minimize costs, increase performance and produce a high mix of products. The established RQ
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Books on the topic "Customer Solution"

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Lundeen, Howard K. The tenant retention solution: A revolutionary approach to commercial real estate management. Institute of Real Estate Management, 1995.

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E, Raynor Michael, ed. The innovator's solution: Creating and sustaining successful growth. Harvard Business School Press, 2003.

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Microsoft Corporation. Microsoft solutions for customer relationship management. Microsoft, 2000.

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Hiebeler, Robert. Best practices: Building your business with customer-focused solutions. Simon & Schuster, 1998.

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Masakiyo, Miyazawa, and Pinedo Michael, eds. Queueing networks: Customers, signals, and product form solutions. Wiley, 1999.

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1955-, Adams Bob, ed. Streetwise customer-focused selling: Understanding customer needs, building trust and delivering solutions the smarter path to sales success. Adams Media Corporation, 1998.

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Atkinson, Brandon. Custom SharePoint Solutions with HTML and JavaScript. Apress, 2015. http://dx.doi.org/10.1007/978-1-4842-0544-0.

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T, Jones Daniel, ed. Lean solutions: How companies and customers can create value and wealth together. Free Press, 2005.

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Hughes, Herb. Cabinets, shelves & home storage solutions: 24 custom storage projects. Creative Homeowner, 2004.

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Keith, Dawson, ed. The call center dictionary: The complete guide to call center & customer support technology solutions. CMP Books, 2002.

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Book chapters on the topic "Customer Solution"

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Kleinaltenkamp, Michael, Katharina Prohl-Schwenke, and Laura Elgeti. "Solution Realization." In Customer Success Management. Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-26178-7_5.

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Sarkar, Debashis. "Five rules for customer solution design." In Behavioural Science for Quality and Continuous Improvement. Routledge, 2022. http://dx.doi.org/10.4324/9781003250517-15.

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Burger, Alexander, and Jivka Ovtcharova. "Design for Customer - Sustainable Customer Integration based upon a Customer-driven Solution Configurator." In The Philosopher's Stone for Sustainability. Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-32847-3_44.

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Faed, Alireza. "Solution Overview." In An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry. Springer International Publishing, 2013. http://dx.doi.org/10.1007/978-3-319-00324-5_4.

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Wang, Hegen. "Customer Needs Assessment and Screening for Transmission Solution Selection." In Lecture Notes in Mechanical Engineering. Springer Nature Singapore, 2024. http://dx.doi.org/10.1007/978-981-97-1876-4_84.

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AbstractWhen selecting technology for transmission in the process of product development and design, various methods available for choose ideal solution from many different technical alternatives. However, this does not guarantee that a very good developed product will achieve ideal market result. This is often because there is a difference between the functionalities provided by the product and the actual customer demands. This article explores the use of the KANO model to analyze customer requirements in the early stages of product development. By categorizing customer needs and selecting th
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Jeannet, Jean-Pierre, Thierry Volery, Heiko Bergmann, and Cornelia Amstutz. "Franchise Focus Choices." In Masterpieces of Swiss Entrepreneurship. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-65287-6_9.

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AbstractThis chapter centers around the concept of the customer franchise defined as a distinct group of users for whom a company offers a central element or product. Explanations are offered how companies attach such groups to their products and create loyalty. Examples are cited of companies that manage to create a single customer franchise around a distinct group of companies that rely on the supplier for a critical part of their business processes. Franchises may also be created around a particular industry or around institutions. Particular emphasis is placed on the creation of customer f
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Luo, Xuan. "Enterprise Customer Relationship Management Function Design and Business Solution." In Proceedings of 20th International Conference on Industrial Engineering and Engineering Management. Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-40072-8_72.

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Chumpitaz Terry, Alessandro, Liliana Yanqui Huarocc, and Daniel Burga-Durango. "Conversational AI-Based Technological Solution for Intelligent Customer Service." In Communications in Computer and Information Science. Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-58953-9_16.

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Vredenburg, Jessica, Simon J. Bell, and Evan Polman. "Employee-to-Customer Improvisation: A Value Creation Strategy for Navigating the Contemporary Consumption Experience." In The Future of Consumption. Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-33246-3_21.

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AbstractThe potential contribution that employees can make to retail firms is changing as retailing is increasingly embracing online and digital capabilities. Retailers are tasked with the role of supplementing their primary commercial role by providing unique experiences. Existing theories in service management, for example, job autonomy and service scripting, can only provide part of the solution to the inevitable variability that emerges as employees work with customers to proactively create moments of delight and reactively recover from service failures. The importance of customer service
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Storbacka, Kaj, and Risto Pennanen. "Deliver Solution: Securing Customer Value Creation and Firm Value Capture." In Management for Professionals. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-03976-3_5.

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Conference papers on the topic "Customer Solution"

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Azzaya, Battogtokh, Sambuu Uyanga, and Namsrai Oyunerdene. "Solution for prediction of customer behavior in call center systems." In 2024 IEEE 9th International Conference on Data Science in Cyberspace (DSC). IEEE, 2024. https://doi.org/10.1109/dsc63484.2024.00112.

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Sarode, Aditi, Arundhati Rothe, Ashiya Thakur, Aditya Chikte, and Snehlata Wankhade. "Gen AI Solution for Enhancing Hyper-Personalized Automotive Sales Proposal based on Customer Requirements." In 2025 4th OPJU International Technology Conference (OTCON) on Smart Computing for Innovation and Advancement in Industry 5.0. IEEE, 2025. https://doi.org/10.1109/otcon65728.2025.11071124.

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Gloria, Emanuel, Ken Diaz, Viel Aurea Celis, and Gabriel Avelino Sampedro. "Leveraging Web Technologies for Enhanced Customer Satisfaction Data in Public Health: A Case Study of a Digital Solution." In 2025 International Conference on Electronics, Information, and Communication (ICEIC). IEEE, 2025. https://doi.org/10.1109/iceic64972.2025.10879648.

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McCadden, James R. "Cracking of Epoxy Hopper Car Lining Systems in Weld Seams a Historical View and Possible Solution." In CORROSION 1991. NACE International, 1991. https://doi.org/10.5006/c1991-91436.

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Abstract Cracking of epoxy lining systems in the weld seam areas of covered hopper cars has been and continues to be a major concern, and problem, in the rail industry. For plastic pellet fleet operators, cargo purity is of utmost importance. Cracking of coatings and possible rust weep in weld seams is cause for cargo contamination and cargo rejection by the customer. In an effort to provide a solution to this problem an investigation of the history and nature of weld cracking is warranted. Investigations of past methods and trials shed light on what has not worked. A discussion regarding the
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Ramos, J. M. A. M., and F. A. Silva. "A solution for predicting the Customer Lifetime Value of different market segments." In Symposium on Knowledge Discovery, Mining and Learning. Sociedade Brasileira de Computação - SBC, 2024. http://dx.doi.org/10.5753/kdmile.2024.244681.

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The estimation of Customer Lifetime Value (CLV) has gained importance in understanding the relationship between companies and their customers. However, its implementation often encounters difficulties, ranging from solutions being highly specific to the context for which they are developed to the attributes used violating customer privacy. This work aims to build a generic solution for CLV prediction, using only attributes derived from the date and value of customer transactions with the company. The developed model was evaluated on five different datasets, demonstrating its applicability, in
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Hue, David, Johan Le Brun, Sophie Porte, and Julien Adrian. "Customer acceptance on anti-glare solution." In Advances in Display Technologies VIII, edited by Qiong-Hua Wang, Liang-Chy Chien, and Tae-Hoon Yoon. SPIE, 2018. http://dx.doi.org/10.1117/12.2290461.

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Zhou, Qin, Fang Hou, and Yuteng Huang. "Customer profiling-based optimal load shaving solution." In 2013 IEEE 7th International Power Engineering and Optimization Conference (PEOCO). IEEE, 2013. http://dx.doi.org/10.1109/peoco.2013.6564552.

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Tran, Van-Sang, Thi-Oanh Nguyen, and Quang-Thai Ha. "A camera-based solution for customer behavior identification." In 2020 International Conference on Multimedia Analysis and Pattern Recognition (MAPR). IEEE, 2020. http://dx.doi.org/10.1109/mapr49794.2020.9237762.

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Kimita, Koji, Yohei Yoshimitsu, Yoshiki Shimomura, and Tamio Arai. "A Customers’ Value Model for Sustainable Service Design." In ASME 2008 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2008. http://dx.doi.org/10.1115/detc2008-49564.

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To solve the current environmental problems, it is necessary to reconsider the current mass production paradigm and create products of higher value, based largely on knowledge and service content, to compensate for volume reduction under the concept of dematerialization. On the basis of this concept, we propose a new engineering discipline to examine services called ‘Service Engineering’. Service Engineering aims to provide services that generate high customer satisfaction. To achieve this, we have developed methods that allow service designers to design and evaluate the design solution from t
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Gorobeţ, Ilinca. "Customer relationship management (CRM) banking." In International Scientific Conference “30 Years of Economic Reforms in the Republic of Moldova: Economic Progress via Innovation and Competitiveness”. Academy of Economic Studies of Moldova, 2022. http://dx.doi.org/10.53486/9789975155663.51.

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In a condition of fierce competition on the financial market, when banks are losing more and more of their market and customers, CRM banking presents itself as a personalized solution to this problem. The purpose of this research is to highlight the advantages of CRM banking for both the bank and the customer. Research methods will be description, comparison, synthesis. As a result, we will elucidate what CRM banking presents on the domestic market and in international practice.
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Reports on the topic "Customer Solution"

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Kramer, Mitchell. Cross-Channel, Cross-Lifecycle Customer Service Solution RFP Template. Patricia Seybold Group, 2005. http://dx.doi.org/10.1571/rfp5-5-05cc.

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Francis, Allan Kishore Kumar. Customized CRM Solution for Improving Product Sales and Customer Support. Iowa State University, 2018. http://dx.doi.org/10.31274/cc-20240624-468.

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Jourdain, Jean-Loup. Evaluation Tool to Implement Good Practices in the Area of Customer Management for Water and Sewerage Operators. Inter-American Development Bank, 2011. http://dx.doi.org/10.18235/0008832.

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The following is a tool developed by the Water and Sanitation Division of the IDB for evaluating customer management practices in use by water and sewerage utilities. In order to facilitate the use of this tool, all matters which relate to customer management have been grouped into four main functional areas: the "Billing Factory" (or the recurrent billing and collection activities); Revenue Management; Customer Care (management of contacts with customers); and Customer Marketing, a relatively new activity in water and sewerage companies, which aims to study and propose solutions tailored for
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Gruodis, Alytis, Violeta Jadzgevičienė, Aleksandr Igumenov, Joana Lapkovskaja, and Jonas Žaptorius. INO-PAY Information System Using E-Pay and E-Banking Realizations. Case Study. Vilnius Business College, 2024. https://doi.org/10.57005/ab.2024.2.7.

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The innovative FinTech platform INO-PAY was described in terms of construction, functionality, flexibility, expandability, and security assurance framework. Current solutions of E-banking and E-pay systems are presented to compare the marked requirements, needs of customers, and technical issues. User - customer receives complete information about the transaction, including transaction parameters, transaction accompanying documents (contract, invoice, protocols, receipts, etc.) in real-time, which has not been provided on any electronic payment platforms. The created product ensures the conven
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5

Kramer, Mitchell. Customer-Centric Analytic Applications in SAS CRM Solutions. Patricia Seybold Group, 2002. http://dx.doi.org/10.1571/pr4-5-02cc.

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Marshak, Ronni. Let Your Customers Be Part of the Solution. Patricia Seybold Group, 2009. http://dx.doi.org/10.1571/psgp10-05-09cc.

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Boyens, Chantel, and Jack Smalligan. Social Security Customer Service Challenges: Causes, Impacts, and Solutions. AARP Public Policy Institute, 2024. http://dx.doi.org/10.26419/ppi.00239.001.

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Xavier, John Antony. Blue Ocean Solutions: Making the Public Sector More Customer Centric. Asian Productivity Organization, 2019. http://dx.doi.org/10.61145/fzmk8604.

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Pasupuleti, Murali Krishna. Empathetic AI in Action: Transforming Customer Service with Emotional Intelligence. National Education Services, 2025. https://doi.org/10.62311/nesx/rr725.

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Abstract: This article explores the transformative impact of Emotionally Intelligent AI on customer service, focusing on how AI systems are designed to understand and respond to human emotions with empathy and precision. It delves into the core technologies, such as sentiment analysis, emotion recognition models, and reinforcement learning, that enable AI to provide emotionally aware interactions. Practical applications are discussed, including AI-powered customer support, personalized experiences, and crisis management solutions. The Article also covers the psychological foundations of AI-dri
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Zhou, C., T. Taylor, Q. Sun, and M. Boucadair. Attribute-Value Pairs for Provisioning Customer Equipment Supporting IPv4-Over-IPv6 Transitional Solutions. RFC Editor, 2015. http://dx.doi.org/10.17487/rfc7678.

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