Relevant bibliographies by topics / Customer trust level

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Customer trust level'

Author: Grafiati
Published: 28 May 2022
Last updated: 31 July 2025

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Journal articles on the topic "Customer trust level"

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Linda, Wati, Huseno Tun, Jatmiko Purbo, and . Farhan. "Sharia Banking Trust: Analyzing the Influence of Religiosity and Perceptions in Bank Sharia Bukittinggi Branch." International Journal of Current Science Research and Review 07, no. 03 (2024): 1575–80. https://doi.org/10.5281/zenodo.10809051.

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Abstract : Research on Sharia Bank is currently relevant due to the rapid growth of the Shariah financial industry, increasing public interest, as well as government support, focusing on factors such as customer trust and the influence of religiosity and perception on customer trust. The purpose of this study is to investigate how customer trust at the Bank Nagari Sharia Bukittinggi Branch is impacted by beliefs and religiosity. All Bank Nagari Bukittinggi City Branch customers made up the research population. The research population consisted of all customers of Bank Nagari Bukittinggi City B
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Rusdian, Budi, and Riza Mahmud Yunus. "The level of Emotional Value and Customer Trust Assessment of State-Owned Enterprise Bank Customer of Kebayoran Baru South Jakarta." Al-Intaj : Jurnal Ekonomi dan Perbankan Syariah 10, no. 2 (2024): 276. http://dx.doi.org/10.29300/aij.v10i2.4765.

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Purpose: The rapid development of economy in Indonesia has given a positive influence to the services sectors including State-Owned Enterprise banking, everyone will need banks as their business partners. Customers’ trust is a great asset for banks. The long-term relationship of customer-banks depends on the presence of customers’ trust on the banks. The significance of this phenomenon in banking industry becomes more critical where banks have to know their individual customers as well as contextual factors that influence on customers’ emotional value and customers trust.Design/methodology: Th
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Ernaningsih, Anisah, Wiwik Handayani, and Arief Bachtiar. "From Likes to Loyal: An Analysis of the Influence of Social Media, Trust Levels, and Communication Mediated by Customer Bonding on Loyalty at CV. Rumah Lamongan." International Journal of Business and Applied Economics 3, no. 4 (2024): 623–40. http://dx.doi.org/10.55927/ijbae.v3i4.9861.

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This study to purpose for examines the influence of social media, trust level, and communication on customer loyalty with customer bonding as a mediating variable. Social media enhances effective communication and trust between the company and its customers, thereby strengthening customer loyalty. Customer bonding reinforces the emotional connection between customers and the company, which in turn increases loyalty. The results indicate that social media, trust, and communication have a positive and significant impact on customer loyalty through customer bonding at CV. Rumah Lamongan. This res
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Muhammad Umer Quddoos, Muhammad Asif Shamim, Muhammad Ramzan Sheikh, and Muhammad Tariq. "What Drives Customer Loyalty in Islamic Banking? An Evidence from Pakistan." Journal of Accounting and Finance in Emerging Economies 7, no. 1 (2021): 53–63. http://dx.doi.org/10.26710/jafee.v7i1.1530.

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This study investigates the role of customer intimacy, commitment, and trust in increasing their loyalty and mediating role across trust and customer loyalty nexus. A total of 500 questionnaires were disseminated but 404 of these were included for analysis (approx. 81% response rate). The hypotheses were tested through the structural equation modeling technique using smart PLS. The results indicate that trust has a significant nexus with commitment, customer intimacy, and loyalty. Both commitment and customer intimacy have a significant nexus with customer loyalty. The mediation analysis revea
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Reni Widiastuti. "Dampak Loyalitas Pelanggan Dipengaruhi Oleh Kualitas Produk, Layanan, Dan Kepercayaan Pelanggan." Jurnal Bisnis, Ekonomi Syariah, dan Pajak 1, no. 1 (2024): 31–52. http://dx.doi.org/10.61132/jbep.v1i1.38.

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This research aims to investigate the impact of customer loyalty by focusing on the influence of product quality, service and customer trust. The research method used is a survey involving respondents who are customers from various industrial sectors. Data is collected through questionnaires that share customer perceptions of product quality, service, and their level of trust in the brand or company. The results of data analysis show that product quality, service and customer trust significantly influence the level of customer loyalty. Good product and service quality can increase customer sat
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Zulkifli Noor, Zulki. "Building Customer Happiness : Service Quality, Relationship Quality, and Customer Trust." Dinasti International Journal of Economics, Finance & Accounting 5, no. 5 (2024): 5055–61. http://dx.doi.org/10.38035/dijefa.v5i5.3593.

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This study explores the impact of service quality, relationship quality, and customer trust on customer happiness. As customer satisfaction evolves into a deeper need for happiness, businesses are compelled to focus on factors that foster long-term relationships and trust with their customers. Through a quantitative approach, this research examines how service quality enhances relationship quality and trust, ultimately leading to increased customer happiness. The findings reveal a significant correlation between these variables, highlighting that customer happiness is strongly influenced by th
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Agyei, James, Shaorong Sun, Eugene Abrokwah, Emmanuel Kofi Penney, and Richmond Ofori-Boafo. "Influence of Trust on Customer Engagement: Empirical Evidence From the Insurance Industry in Ghana." SAGE Open 10, no. 1 (2020): 215824401989910. http://dx.doi.org/10.1177/2158244019899104.

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This study examined the influence of trust dimensions on customer engagement, and the resultant impact of customer engagement on customer loyalty in the context of life insurance. Furthermore, it investigated the mediating role of customer engagement in the relationships between trust dimensions and customer loyalty. A total of 452 valid responses from life insurance customers in Ghana were examined using structural equation modeling (SEM). The results revealed that trust in service provider, trust in the regulator, economy-based trust, and information-based trust significantly influence custo
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Christina Dewi W, Apriana Anggreini Bangun, Ratna Susilowati, and Mughni Mutmainnah Iskandar A. "Pengaruh Kualitas Pelayanan Dan Kepercayaan Terhadap Loyalitas Pelanggan Dengan Kepuasan Pelanggan Sebagai Variabel Intervening." ARBITRASE: Journal of Economics and Accounting 4, no. 2 (2023): 193–203. http://dx.doi.org/10.47065/arbitrase.v4i2.1333.

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This research was conducted with the aim of analyzing the influence of service quality and trust on customer loyalty with satisfaction as an intervening variable for JNE customers in Jakarta. The sampling technique used in this research is non-probability sampling. The criteria for respondents are by distributing questionnaires via Google Form to 100 respondents who are JNE customers who are at least 17 years old and live in the city of Jakarta. The analysis technique used is path. The research results show that Service Quality partially has no effect on Customer Loyalty, that the Service Qual
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Astini, Rina. "Mediasi dan Pengaruh Switching Cost terhadap Loyalitas Pelanggan." Winners 9, no. 2 (2008): 161. http://dx.doi.org/10.21512/tw.v9i2.724.

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Article presents a measurement of the effects of satisfaction and trust in connection with customer loyalty, and a direct and indirect effects of switching cost on customer loyalty. Data were collected from 42 respondents coming from GSM customers. Data was analyzed by using path analysis methods. The study found that satisfaction did not necessarily affect customers’ loyalty. Relationship of customer satisfaction and trust was greatly influenced by perception of customers towards the cost of switching. Level of satisfaction and respondent loyalty average was 69.7% and the average value of cus
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Idrus, Salim Al, Efti Novita Sari, Johni Eka Putra, Mila Diana Sari, Rieneke Ryke Kalalo, and Eva Yuniarti Utami. "Can Brand Trust Mediate the Influence of Customer Trust Effect Variables on Customer Satisfaction." Journal of Lifestyle and SDGs Review 5, no. 2 (2024): e02692. https://doi.org/10.47172/2965-730x.sdgsreview.v5.n02.pe02692.

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Context: This study deals with three main themes, namely Customer Trust, Customer Satisfaction, and Brand Trust which have an influence on each other. In this study, the Customer Trust variable functions as an independent variable, the Customer Satisfaction variable functions as a dependent variable, and the Brand Trust variable functions as a mediating variable. Objective: This study aims to analyze the direct influence of the Customer Trust variable on the Customer Satisfaction variable and the influence of the Customer Trust variable on the Customer Satisfaction variable mediated by the Bra
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Dissertations / Theses on the topic "Customer trust level"

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Гриценко, Костянтин Григорович, Константин Григорьевич Гриценко та Kostiantyn Hryhorovych Hrytsenko. "Оцінювання рівня довіри клієнтів до страхової компанії з використанням теорії нечітких множин". Thesis, Дніпро: Університет митної справи та фінансів, 2018. https://essuir.sumdu.edu.ua/handle/123456789/80651.

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Внаслідок економічної кризи загострилася конкуренція на ринку страхових послуг України. Одним із джерел забезпечення життєздатності страхових компаній є соціальний капітал, основу якого становить довіра клієнтів. Вона суттєво впливає на вибір потенційним клієнтом каналу отримання страхових послуг. Особливо важливе значення для забезпечення життєздатності страхової компанії має адекватне оцінювання рівня довіри клієнтів. Інструментом такого оцінювання є нечітко-множинна модель, що має ієрархічну структуру. Вона дозволяє врахувати як кількісні так і якісні показники, та є зручною для оцінювання
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Erivid, Helena, and Sara Hedkvist. "Man kan inte nå det nya om man lever kvar i det gamla : En kvalitativ studie om aktivitetsbaserat arbetssätt på "Framtidens arbetsplats"." Thesis, Luleå tekniska universitet, Institutionen för ekonomi, teknik, konst och samhälle, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-84919.

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The work environment in Activity-based working (ABW) should be adapted based on the needs and activities that the business requires. Employees lack their own place and are expected to move depending on the task. The working method entails flexibility for both the organization and the employees. The development of digitalization in society has contributed to why ABW has become increasingly popular. Implementation procedure is perceived to influence the outcome and acceptance of the working method. The expectations with ABW are that strengthened self-leadership and increased responsibility will
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Pisani, Federico. "Knowledge workers management. Concorrenza e invenzioni nel rapporto di lavoro subordinato: il modello statunitense." Doctoral thesis, Università degli studi di Padova, 2019. http://hdl.handle.net/11577/3425914.

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Il presente studio affronta gli argomenti della concorrenza e delle invenzioni nel rapporto di lavoro subordinato statunitense. L’attività di ricerca è stata svolta in parte presso la School of Law della Boston University, USA, sotto la supervisione di Micheal C. Harper, professore di diritto del lavoro. L’argomento presenta una crescente rilevanza, considerato che nella nuova organizzazione produttiva, fondata in gran parte sulla conoscenza globalizzata, al lavoro dipendente si chiede ormai sempre maggiore professionalità, innovazione e creatività. La scelta di esaminare questa tematica dall
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Hung, Po-Yuan, and 洪伯瑗. "A Cross Level Analysis of Customer distrust and Trust in Online Store." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/01788884417802040759.

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碩士<br>健行科技大學<br>國際企業管理研究所<br>102<br>The consumers are getting used to shopping online at home in the rapid development of e-commerce era. The network consumption patterns has become a trend in the world. In the competitive market of online shopping, online store not only has tangible goods and price level, but service quality, the handling of service failure and the trust relationships between the network sellers. It is urgent concerned issues when the network operator runs. In view of this, this study explores the failure of the online store E-Services and the remedy of E-Services for consume
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Cheng, Yi-Chen, and 鄭伊真. "A Cross-Level Analysis of Relationship Marketing on Trust and Customer Satisfaction：The Mediating Effects of Customer Gratitude." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/83754293868610051634.

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碩士<br>靜宜大學<br>國際企業學系<br>102<br>The concept of relationship marketing is widely applied by firms to build and sustain deeper customer relationships. Most related empirical researches discuss the relationships between the trust/commitment and firm performance; however, other mediating mechanism such as customer gratitude seems to be largely ignored (Palmatier et al., 2009). In addition, the nature of relationship has dynamic characteristics which need to be coordinated and integrated by enterprises to enhance the core competency. Therefore, we adopted the questionnaire survey method and hierarch
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Hsieh, Hui-Ru, and 謝惠如. "The Impact of Item-level RFID Retail Stores on Customer Trust-An Exploratory Study." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/93052595834295855406.

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碩士<br>國立高雄第一科技大學<br>行銷與流通管理所<br>98<br>The Radio Frequency Identification (RFID) technologies have been widely adopted on many applications. RFID can effectively track the movement of people and good. In retail stores, RFID technology is claimed to offer convenient services, yet it also brings some ethical threats and worries, privacy is the issue to be brought about most. Customer trust in item-level RFID retail stores is therefore important to explore while some world-classed retailers are making efforts to utilize RFID on the front-end of retail stores. The purpose of this study was to explo
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Books on the topic "Customer trust level"

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Karake-Shalhoub, Zeinab. Trust and Loyalty in Electronic Commerce. Greenwood Publishing Group, Inc., 2002. http://dx.doi.org/10.5040/9798216027775.

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Karake-Shalhoub uses agency theory to ground her empirical analysis of more than 100 e-commerce firms in this highly readable examination of trust in e-commerce relational exchanges. She identifies several trust-building measures, including privacy statements, the existence of a chief privacy officer, and a trusted third-party seal of approval; companies are then evaluated based on an index of those trust builders. She demonstrates that there is a positive relationship between management ownership and trust, and that managers who fail to protect the interests of their stockholders-as well as t
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Book chapters on the topic "Customer trust level"

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Payan, Janice M. "Multiple Levels of Trust and Dependence on Supplier-Distributor Coordination: An Emperical Test." In Marketing, Technology and Customer Commitment in the New Economy. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-11779-9_13.

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Zarifis, Alex, Leonidas Efthymiou, and Xusen Cheng. "Sustainable Digital Transformation in Finance, Tourism, Transport, Entertainment and Social Innovation." In Business Digital Transformation. Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-33665-2_1.

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AbstractWhile it is clear that organizations must move quickly in implementing digital transformation so they are not left behind, it is not always clear what the final destination should be and how to get there. The research presented here covers several specific cases of digital transformation. The cases offer insight in the areas of finance, tourism, transport, entertainment and social innovation, but there are also nine overarching themes: (1) The leaders in digital transformation will constantly innovate, while the laggards in digital transformation will have a stop-start approach. (2) Th
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Viardot, Eric. "Always Trust the Customer." In Advances in Marketing, Customer Relationship Management, and E-Services. IGI Global, 2014. http://dx.doi.org/10.4018/978-1-4666-4357-4.ch007.

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This case study illustrates the effectiveness of pursuing a customer centric marketing approach in order to achieve long term strategic success and market leadership in the fashion industry. The case study provides the most significant elements of Zara’s history. Then it describes the competitive environment. Next it reveals how Zara has set up a unique, lean, and agile supply chain strategy in order to deliver new products on a very frequent basis and faster than any of its competitors, as fashion customers expect constant changes. Then the case study details the customer centric marketing st
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Abdelkader, Ali Ahmed, and Hossam Al Din Fathy Mohamed. "Brand Trust Determinants and Customer Switching Resistance." In Global Branding. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-5225-9282-2.ch023.

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Customer switching resistance (CSR) is the highest level of loyalty because it means that a customer will be loyal and be sustained even if disruptions occur. This research aims to determine and analyze the determinants of brand trust and its relationship with customer switching resistance. To accomplish these objectives, a random stratified sample of 376 customers was selected from population of mobile phone companies in Egypt. The research findings emphasized that there is a significant relationship between brand reputation, brand personality, word of mouth, and brand image (as a whole and e
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Lawson-Body, Assion, and Timothy P. O’Keefe. "SME B2B E-Commerce and Customer Loyalty Revisited." In Advances in Electronic Commerce. IGI Global, 2008. http://dx.doi.org/10.4018/978-1-59904-822-2.ch001.

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B2B electronic commerce is an important opportunity for small and medium-sized enterprises’ (SMEs), providing increased competition on a global scale and allowing them to access wider markets. SMEs’ B2B electronic commerce success is tied to the ability to foster inter-organizational relationships and customer loyalty. However, this is not always true because many SMEs have difficulty achieving B2B benefits as suggested by media and early research. This study is an empirical examination of the effect of web tools on the inter-organizational relationships (IOR) between SMEs and their loyal cust
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Wong, Yuk Kuen, and C. J. Hsu. "Online Trust in Mobile Commerce." In Encyclopedia of Information Communication Technology. IGI Global, 2009. http://dx.doi.org/10.4018/978-1-59904-845-1.ch085.

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The aim of this study focuses solely on the customer’s perceptions of the m-commerce environment, rather than on trust in intermediaries or in third parties that might mediate between the customer and the store. The focus is on development of a framework to explain mcommerce acceptance in consumers’ decision-making process. The chapter further extends the technology acceptance model (TAM) in mobile commerce, particularly in the context of the consumer’s confidence level in the buying decision making process, rather than only focusing on the users’ acceptance of technology. The chapter provides
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Lumley, Maryvonne, and James Wilkinson. "Customer facing skills." In Developing Employability for Business. Oxford University Press, 2013. http://dx.doi.org/10.1093/hebz/9780199672455.003.0008.

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This chapter focuses on ways to deal with customers. First, it notes important details in relation to dealing with customers such as acknowledgment, listening, building rapport, trust maintenance, informing customers, problem ownership, and cultural issues. The chapter shows methods used by businesses to deal with clients or customers even though these methods might not work in the sales industry. It points out the importance of keeping the aim of helping customers to the right path instead of selling to them. The chapter notes the importance of building rapport with customers by having emotio
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Viardot, Eric, and Petra A. Nylund. "Conquering the Digital Customer." In Advances in Marketing, Customer Relationship Management, and E-Services. IGI Global, 2017. http://dx.doi.org/10.4018/978-1-5225-2139-6.ch016.

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This case study illustrates the effectiveness of pursuing a customer centric marketing approach in order to achieve long term strategic success and global market leadership in the fashion industry. The case study provides the most significant elements of Zara's history. Then it describes the competitive environment. Next it reveals how Zara has set up a unique, lean, and agile supply chain strategy in order to deliver new products on a very frequent basis and faster than any of its competitors, as fashion customers expect constant changes. Then the case study details the customer centric marke
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Unsal, Fahri, Kurt Komaromi, and G. Scott Erickson. "Trust in E-Commerce." In Adoption of Virtual Technologies for Business, Educational, and Governmental Advancements. IGI Global, 2013. http://dx.doi.org/10.4018/978-1-4666-2053-7.ch004.

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E-Commerce’s virtuality poses questions concerning trust between buyer and seller. Web 2.0 formats have provided new complications for these questions. Companies are creating more social networking sites, experimenting with ways to use such networks for marketing purposes. This paper explores the issue of trust in social networking site transactions vs. those at more established e-commerce sites. The authors apply the Technology Acceptance Model (TAM) to assess the level of trust in different types of e-commerce sites. TAM measures trust along several dimensions and includes potential explanat
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Smith, Alan D. "Digital Marketing and E-Tailing Technological Innovations." In Advances in Finance, Accounting, and Economics. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-7998-1104-6.ch003.

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In an age of public mistrust of the most basic institutions, businesses are not exempted. Essentially all e-tailers want to deliver personalized and real-time communications to customers that are tailored to their interests and preferences, and are based on big data mining that customers will value over privacy concerns. This is an era in which e-commerce retailers continue to dominate the marketplace and it is integral that consumers are able to trust the manufacturers, retailers, and the service/product reviews that they read online. Such trust is particularly important if their ultimate pur
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Conference papers on the topic "Customer trust level"

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King, G. A., J. Kapetas, and D. Bates-Brownsword. "Corrosivity Mapping as a Fundamental Tool in Assessing the Integrity of the Distribution/Transmission System for the Electricity Trust of South Australia." In CORROSION 1994. NACE International, 1994. https://doi.org/10.5006/c1994-94106.

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Abstract The Electricity Trust of South Australia (ETSA) has experienced powerline failures due to corrosion across the State. The cost of failure in terms of loss of revenue and customer inconvenience is very high. Recent investigations in the measurement of atmospheric corrosivity have highlighted corrosivity mapping as a sensitive and cost-effective means of characterising a regions’ levels of atmospheric corrosion. Late in 1989, ETSA established a project to measure and map the atmospheric corrosivity levels throughout South Australia. Preliminary results are now available in the form of i
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DiCarlo, Morgan, Emily Zechman Berglund, Nikhil Kaza, Andrew Grieshop, Luke Shealy, and Adam Behr. "Survey Exploring Customer Complaint Management and Smart Water Technology Adoption Across U.S. Water Systems." In 2nd WDSA/CCWI Joint Conference. Editorial Universitat Politècnica de València, 2022. http://dx.doi.org/10.4995/wdsa-ccwi2022.2022.14191.

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High profile water quality events, including the Flint Lead in Water Crisis, have contributed to a decline in customer trust in their water utilities. For example, a recent study indicates as many as 60 million Americans do not drink tap water because they perceive risks in the cleanliness of water and do not trust water providers [1]. One way that utilities can build trust with customers is through improved management of customer complaints. Utilities can store, track, visualize, and share customer complaints to improve service and improve the way that customers interact with information abou
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Lleshaj, Llesh, and Besiana Lika. "Customer Perceptions of Awareness and Security of E-banking Usage." In 10th International Scientific Conference ERAZ - Knowledge Based Sustainable Development. Association of Economists and Managers of the Balkans, Belgrade, Serbia, 2024. https://doi.org/10.31410/eraz.2024.417.

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E-banking has emerged as a pillar of modern financial systems, offering consumers worldwide remarkable convenience, accessibility, and effi- ciency. This study investigates the crucial nexus between e-banking adoption and perceptions of safety within Albania’s banking system. Based on a survey of 400 customers, our study highlights the importance of safety perception in driving e-banking adoption. We found that independent variables, such as personal income level, customer awareness of e-banking, perception of ease of use, and perception of safety, significantly correlate with e-banking usage.
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Dolikashvili, Larisa, and Tako Davitashvili. "Restaurant Service Standards as a Means of Image Creation and Business Development." In Multidisciplinary International Scientific Conference: „Sustainable Development: Modern Trends and Challenges“. Kutaisi University, 2024. https://doi.org/10.52244/c.2024.11.19.

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High quality service is an important determinant of customer satisfaction and loyalty. This is the factor that makes the restaurant business more competitive and leads it to success. In the tourism and service sector, the restaurant business plays an important role, where the demands and expectations of customers are constantly growing and changing. Service standards are the main criterion by which customers determine the quality and professionalism of a restaurant facility. Service quality is directly related to customer satisfaction, which significantly affects business revenues and reputati
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Gajdosikova, Dominika, and Katarina Valaskova. "ASSOCIATION BETWEEN CSR PERFORMANCE AND DEBT LEVEL OF VISEGRAD PUBLICLY-LISTED ENTERPRISES IN THE CONTEXT OF ECONOMIC CHANGES CAUSED BY COVID-19." In 13th International Scientific Conference „Business and Management 2023“. Vilnius Gediminas Technical University, 2023. http://dx.doi.org/10.3846/bm.2023.977.

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In the era of the COVID-19 epidemic, where industry is doing its best to get through this very difficult moment, corporate social responsibility (CSR) is playing a critical role. The purpose of the article is to demonstrate if there is any association between company debt level and CSR performance measured by ESG score. To proclaim the importance of this strategy, the cartogram maps, Pearson’s correlation and Friedman’s two-way analysis of variance were used. It was proven, that the COVID-19 pandemic has highlighted the need of CSR initiatives. In this situation, CSR offers a mechanism to pres
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Mohamed Sofian, Izza Nazura, Siti Falindah Padlee, and Noor Zatul Iffah Hussin. "TOURISTS SATISFACTION TOWARDS SMART TOURISM SERVICES IN MALAYSIA." In GLOBAL TOURISM CONFERENCE 2021. PENERBIT UMT, 2021. http://dx.doi.org/10.46754/gtc.2021.11.008.

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Smart tourism projects are already underway across the globe including Tourism Malaysia. In 2018, Tourism Malaysia has launched the Malaysia Smart Tourism 4.0 initiative to take the industry to the next level by capitalizing on the new opportunities of the digital age. Despite the increase in the number of studies on customer satisfaction towards smart tourism services, only a limited number of studies were carried out in Malaysia. Therefore, this research proposes to obtain a better overview of this issue from a Malaysian perspective. The main objective of this study is to analyse the relatio
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Wichittakul, Chanokrhada, and Kriengsin Prasongsukarn. "Factors affecting the level of trust in mobile banking: A case study of customer perception toward commercial mobile banking adoption in Bangkok, Thailand." In 2018 5th International Conference on Business and Industrial Research (ICBIR). IEEE, 2018. http://dx.doi.org/10.1109/icbir.2018.8391235.

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Celik, Emine. "Interactive Ram Pump Display Project." In ASME 2012 International Mechanical Engineering Congress and Exposition. American Society of Mechanical Engineers, 2012. http://dx.doi.org/10.1115/imece2012-87473.

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During a senior level thermal system design class given at York College of Pennsylvania, a customer-based design project has been implemented. This project provides the students with the opportunity to apply the knowledge that they learned in class and allows them to think creatively to achieve the given task. For this project, students are required to prepare a project proposal based on the needs of the customer and deliver a written report at the end of the semester. The main purpose of the project is to design an interactive museum display to show the working principle of a ram pump for the
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Mirza, Insha, and Bhavna Patel Patel. "THE ROLE OF ONLINE REVIEWS ON SHOPPING APPS IN INFLUENCING PURCHASE DECISION AMONG YOUNG ADULTS IN BHOPAL." In Transforming Knowledge: A Multidisciplinary Research on Integrative Learning Across Disciplines. The Bhopal School of Social Sciences, 2025. https://doi.org/10.51767/ic250122.

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Online reviews now play a big part in how consumers make buying choices across shopping apps. This research examines how positive and negative reviews affect customers and shows how visual details in reviews plus product reviews and trust levels lead buyers to make decisions. Customers make purchases more often through positive reviews than negative ones and visual elements boost their trust and buying readiness. Customers base their purchase decisions on product reviews and trust more extensively when reviews reach a high volume. Customers depend on online reviews differently when buying spec
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Penkov, Alexander, Valery Stolyar, Elena Lukianova, Maya Amcheslavskaya, and Ekaterina Shimkevich. "Techniques of establishing efficient doctor-patient interaction at telemedicine consultations." In Innovations in Medical Science and Education. Dela Press Publishing House, 2022. http://dx.doi.org/10.56199/dpcsms.coll5466.

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This article covers a comprehensive study into preparations for and the conduct of telemedicine consultations that would provide for arranging and conducting high-quality remote sessions between a doctor and a patient. The purpose of our study is to detect the factors that have a positive impact on the healthcare services provision level, and to establish a procedure of conducting telemedicine consultations that would allow a clinic to provide medical health quickly, safely and with proper quality and to improve its customer focus. The work is novel in that such studies aimed at defining a tel
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Reports on the topic "Customer trust level"

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Schaur, Georg, Christian Volpe Martincus, and Jerónimo Carballo. Trust No One?: Security and International Trade. Inter-American Development Bank, 2016. http://dx.doi.org/10.18235/0011739.

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Security concerns in a context of increasingly segmented supply chains haveled to stricter border control measures, which may potentially negatively affect international trade. Customs around the world have therefore implemented security-motivated certification programs to facilitate licit trade. These programs offer trustworthy trading firms, i.e., Authorized Economic Operators (AEOs), several advantages in the administrative processing of their shipments including less frequent physical inspections and expedited customs clearance. In this study we focus on Mexico's AEO Program NEEC. In parti
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McPhedran, R., K. Patel, B. Toombs, et al. Food allergen communication in businesses feasibility trial. Food Standards Agency, 2021. http://dx.doi.org/10.46756/sci.fsa.tpf160.

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Background: Clear allergen communication in food business operators (FBOs) has been shown to have a positive impact on customers’ perceptions of businesses (Barnett et al., 2013). However, the precise size and nature of this effect is not known: there is a paucity of quantitative evidence in this area, particularly in the form of randomised controlled trials (RCTs). The Food Standards Agency (FSA), in collaboration with Kantar’s Behavioural Practice, conducted a feasibility trial to investigate whether a randomised cluster trial – involving the proactive communication of allergen information a
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Roth, Christian. Evaluation of the In-vehicle Experience. SAE International, 2023. http://dx.doi.org/10.4271/epr2023009.

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&lt;div class="section abstract"&gt;&lt;div class="htmlview paragraph"&gt;Modern in-vehicle experiences are brimming with functionalities and convenience driven by automation, digitalization, and electrification. While automotive manufacturers are competing to provide the best systems to their customers, there is no common ground to evaluate these in-vehicle experiences as they become increasingly complex. Existing automotive guidelines do not offer thresholds for cognitive distraction, or—more appropriately—“disengagement.” What can researchers can do to change this?&lt;/div&gt;&lt;div class=
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