Relevant bibliographies by topics / Customs business / Dissertations / Theses
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Dissertations / Theses on the topic 'Customs business'

Author: Grafiati
Published: 28 May 2022
Last updated: 31 July 2025

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1

Schabel, David Lighton. "Chinese-American Business Customs: a Comparison of Cultural Similarities and Differences." Miami University Honors Theses / OhioLINK, 2008. http://rave.ohiolink.edu/etdc/view?acc_num=muhonors1209155405.

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2

Hammond, Lynne J. "An investigation of micro-business management practices and their links to competitiveness in emerging fashion businesses." Thesis, University of Kent, 2006. http://www.research.ucreative.ac.uk/id/eprint/1083.

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Britain produces some of the best designers in the world, and UK fashion education systems provide a continuous flow of exceptional talent into the industry. However, the numbers of British designer brands being created are low in comparison to the high number of graduates being educated. Often fashion start-ups are not able to sustain a presence in the market place after their intial entry, and are not able to realise and recognise their growth potential.
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Jo, Howard Vicki. "American weddings : gender, consumption, and the business of brides /." Digital version accessible at:, 2000. http://wwwlib.umi.com/cr/utexas/main.

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4

Batyrkhanova, Yekaterina. "Position of Kazakhstan in International Trade and Business." Master's thesis, Vysoká škola ekonomická v Praze, 2014. http://www.nusl.cz/ntk/nusl-193370.

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This thesis presents an analysis of trends in world and foreign trade of Kazakhstan. It contains the main indicators characterizing the degree of product and geographic diversification of Kazakhstan's exports and imports. The thesis analyses the features, character and prospects of expansion of foreign economic relations of Kazakhstan, issues of strategic partnership, and trends shaping the model of the regional economy within the boundaries of the Eurasian Economic Space.
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Микитченко, А. Ю. "Адміністративно-правові основи надання послуг у галузі митної справи України". Master's thesis, Сумський державний університет, 2018. http://essuir.sumdu.edu.ua/handle/123456789/71435.

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Якість сучасного митного законодавства України є одним із вирішальних чинників ефективної реалізації зовнішньоекономічної політики держави, захисту її національних інтересів на міжнародних ринках, а також прав та інтересів суб’єктів зовнішньоекономічної діяльності України. Узятий Україною курс на інтеграцію економіки до системи світогосподарських зв’язків потребує подальшого приведення національного митного законодавства до відповідності з міжнародними нормами, закріплення загальноприйнятих у міжнародній практиці стандартів. Митне законодавство України знаходиться в процесі постійного вдоскон
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Plačas, Andrius. "Muitinės ir verslo partnerystės politika ir praktika." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2007. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2007~D_20070103_104337-48738.

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Muitinė yra viešojo administravimo subjektas praktiškai įgyvendinantis įstatymų numatytas funkcijas. Tai patvirtina Lietuvos Respublikos Vyriausiojo administracinio teismo išaiškinimas bei muitinės vidinė organizacinė struktūra, teisės aktuose įtvirtintos muitinės atliekamos administracinės funkcijos (viešųjų paslaugų teikimas verslo bendruomenei, teises aktų muitų teises srityje leidyba, individualaus pobūdžio sprendimų priėmimas ir t. t.). Nūdienoje besikeičiant tarptautinės prekybos sąlygoms ir didėjant jos mastams, stiprėjant ūkio subjektų poreikiui sudaryti vienodas konkurencingumo sąlyg
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7

Cong, Xioming. "Towards a framework of knowledge management in the Chinese public sector : a case study of China customs." Thesis, Northumbria University, 2008. http://nrl.northumbria.ac.uk/701/.

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There is intensive research in knowledge management study for the private sector in Western countries. However, less research has been done for the public sector, and none has been done in the Chinese public sector. The motivation is that knowledge management issues in the public sector are much neglected in the Chinese public sector. Moreover, compared with knowledge management in the private sector, knowledge management in the public sector has received much less attention. This thesis investigates issues and difficulties and important factors in the process and the implementation of knowled
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Adendorff, Christian Michael, and S. Radloff. "The development of a cultural family business model of good governance for Greek family businesses in South Africa." Thesis, Rhodes University, 2005. http://hdl.handle.net/10962/d1002779.

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Never in the history of the South African nation has the entrepreneurial spirit been more alive. Since the opening of international doors, after the 1994 elections, South Africa has experienced the explosive growth of transnational entrepreneurship. An enduring aspect of the explosion of such economic activity is the need for "good governance" and the need for governance education in South Africa and the rest of the continent has never been greater. The size of the family business component of the South Aftican economy suggests that it is the predominant way of doing business in South Africa.
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9

Химан, Б. Ю. "Адміністративно-правовий статус митних органів України як суб`єкта управління фінансовою системою України". Master's thesis, Сумський державний університет, 2018. http://essuir.sumdu.edu.ua/handle/123456789/71685.

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Правовий статус митних органів України за період незалежності держави доволі багатий на реформи в напрямі спрощення організаційної структури. Так, з 1991 р. функціонував Державний митний комітет України. МСУ в період 1996-2013 рр. була елементом системи органів виконавчої влади України, уповноваженою у митній справі. Через проведення адміністративної реформи в Україні була об'єднана митна та податкова системи, а тому офіційна назва МСУ була змінена з моменту утворення Міністерства доходів і зборів. Базовим митним органом так званих органів доходів і зборів стала митниця, у складі — митні пос
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Lamberg, Sanna, and Sandra Vålming. "The Rise of the Baltic Tigers : A study of the impacts of EU-accession on Baltic States trade patterns." Thesis, Umeå University, Umeå School of Business, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-23113.

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<p>After regaining independence from Soviet Union in 1991, Estonia, Latvia and Lithuania started transition process from centrally planned- to market economy and their rapid progress has claimed to be one of a kind. Baltic States experienced a long period of exceptional economic growth and earned nickname of Baltic Tigers. International economic integration was one their main agenda and the countries signed several Free Trade Agreements during the 1990’s. The integration process culminated in 2004 when the countries joined the European Union.</p><p> </p><p>We were interested in to study how Ba
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Al-Hadhrami, Zahir. "The impact of GCC integration on the economy of Oman : an empirical study of the attitudes of the business community to the Customs Union." Thesis, Durham University, 2006. http://etheses.dur.ac.uk/2637/.

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The aim of this study is to investigate representative views and perceptions of relevant elites regarding the state of GCC integration, the effect of the decision to move to a customs union, and the effects on Oman's economy and trade with the GCC. In particular, the views were explored on whether the Customs Union decisions could contribute to removing tariff and non-tariff impediments that prevent the free movement of goods between the participant countries. Also, how such steps in particular, will help the Sultanate of Oman to overcome its economic and trading challenges in its trading rela
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Chačaturov, Robert. "Podnikatelské prostředí, obchodní zvyklosti a kulturní specifika Thajska." Master's thesis, Vysoká škola ekonomická v Praze, 2007. http://www.nusl.cz/ntk/nusl-11685.

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This thesis looks into the Business environment, commercial customs and cultural specifics of Thailand. First chapter states general information about the country (geography, history, religion, political situation) and describes specifics of business negotiation. Second chapter deals with the development of macro-economic indicators in the context of global economic crisis, the status of foreign relations and nature of local business environment. The third chapter is dedicated to economic cooperation of Thailand and Czech Republic, maps their bilateral relations on the basis of a questionnaire
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13

Du, Toit Leo. "Tax implications for business rescues in South African Law." Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/26627.

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The South African Revenue Service has in the past had difficulty in applying debt forgiveness in cases of corporate and business rescues. Taxation legislation was drafted to counter innovative section 311 schemes of arrangements where the sole purpose was to obtain maximum taxations benefits in relation to entities in financial difficulties. This approach was only concerned with the interests of the Revenue authorities. The central theme of this study focuses of the procedures now available to tax authorities and debtors alike when compromises were and are considered in South Africa in terms o
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14

Сыса, Д. О., та D. O. Sysa. "Организация делопроизводства в территориальных органах ФТС России: управленческий анализ и инструменты совершенствования : магистерская диссертация". Master's thesis, б. и, 2020. http://hdl.handle.net/10995/94593.

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Объектом магистерской диссертации является нормативно-правовая организация делопроизводства в федеральном органе исполнительной власти РФ. Предмет магистерской диссертации – организация делопроизводства в территориальных органах ФТС России. Целью исследования является анализ организации делопроизводства в территориальных органах ФТС России и выявление путей его совершенствования. Теоретико-методологическую базу исследования. Основой является системный подход, позволяющий исследовать структурные элементы объекта исследования, а также взаимосвязи между элементами исследования. Также стоит выдели
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Tseveenbayar, Munkhtuya. "Podnikání v mezinárodním prostředí - Podnikatelský plán." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-77867.

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This thesis describes a business plan in an international environment. The work includes analysis of the international environment which an entrepreneur wants to enter, some risks to handle with, possibilities of entering foreign markets and options for types of a business entity. And the main part of the thesis presents a business plan.
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Lomas, Lorraine Marzilli. "Business-to-Business Marketing Perceptions| Customer Knowledge Management and Customer Engagement." Thesis, Walden University, 2016. http://pqdtopen.proquest.com/#viewpdf?dispub=10128788.

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<p> Business-to-business (B2B) marketing involves several components including the marketing management decision-making process and the buying behaviors of the B2B clientele and the end users. Disregarding customer knowledge management (CKM) and inaccurate analysis of data cost companies billions of dollars per year. The objective of this exploratory single-case study was to develop an in-depth analysis of the problem that some marketing managers have limited knowledge of how to use CKM strategies to improve B2B customer engagement. The dynamic capabilities and technological opportunism theori
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Tontoh, Anthony, and Yaw Opoku Gyamfi. "MAINTAINING CUSTOMER RELATIONSHIP IN BUSINESS-TO-BUSINESS MARKETING." Thesis, Jönköping University, JIBS, Business Administration, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-463.

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<p>The relationship between organizations and their customers is a critical issue when establishing a long-term relationship. It is difficult for organizations to really manage and main-tain the relationship with their customers as some organizations fail to build up relationships.</p><p>The process of learning and adapting to other customers is costly and time intensive. This is an issue that needs to be taken into consideration. Another aspect that needs to be looked at is the way organizations can set up a plan to build a competitive advantage. With this, most organizations do tend to loose
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Frauendorf, Janine. "Customer processes in business to business service transactions /." Wiesbaden : Dt. Univ.-Verl, 2006. http://deposit.d-nb.de/cgi-bin/dokserv?id=2870462&prov=M&dok_var=1&dok_ext=htm.

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Frauendorf, Janine Kleinaltenkamp Michael. "Customer Processes in Business-to-Business Service Transactions /." Wiesbaden : Deutscher Universitäts-Verlag, 2006. http://deposit.d-nb.de/cgi-bin/dokserv?id=2870462&prov=M&dok_var=1&dok_ext=htm.

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Yanamandram, Venkata Krishna Kumar. "Retention of dissatisfied business-to-business services customers." Thesis, The University of Sydney, 2008. https://hdl.handle.net/2123/28954.

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The strategic importance of customer retention and the costs associated with customer switching behaviour have resulted in researchers devoting considerable attention to investigating the switching and/or staying behaviour of customers. However, relatively little attention has been devoted to investigating (1) the important deterrents to discontinuing the relationship in a single model in the business-to-business (B-to-B) service sector, and (2) the mediating factors under the condition of dissatisfaction in the B-to-B services sector. The fastest growth in services marketing today is in
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Jylhä, Emmy. "Customer Defection and Value in Business-to-Business Relationships." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-76387.

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In order for firms to be able to compete on the market, it is of importance for them to create value for their customers. Value is not only the outcome from providing the customer with a product of high quality, since value co-creation can occur when firms interact with their customers and create strong relationships with them. Therefore, relationship quality is of interest for any firm that want to succeed with their sales proposals. However, although firms work with value creation for their customers, there is always a risk for the defection of customers. Firms need to gain knowledge about t
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Grom, Karin, Louise Janhans, and Emmelie Johansson. "What's in it for You? : A Study of Perceived Customer Value among IKEA's Business Customers in the Kitchen Market." Thesis, Jönköping University, JIBS, Business Administration, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-351.

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<p>Companies have started to concentrate more on customer relationship, meaning more attention on customer contact, instead of concentrating on the product. Those thoughts have further developed into that companies continuously create and add value for their customers, to keep them loyal and satisfied. Value can be created in different ways, and the companies need to understand the value factors that are considered most important among their customers. For the same reason IKEA commissioned this thesis; to know how to deliver greater customer value. Therefore the purpose of this thesis is to ev
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Lind, Ebba, and Anna Sund. "Customer Accounting in Business Networks." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-246776.

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The constellation of the customer base has implications for the company’s future survivability. Within the business-to-business markets, the customer relationships are characterized by technical and organizational interfaces. Understanding the customer relationships and using customer accounting can provide information about how to prioritize among the customers in order to improve short-term and long-term profitability. The framework by Lind and Strömsten (2006) where different customer accounting techniques are related to a typology over customer relationships is evaluated and further elabo
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Opanasenko, Mariia. "Customer journey in B2B SaaS business models." Thesis, KTH, Skolan för datavetenskap och kommunikation (CSC), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-210625.

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In this paper customer journey for B2B SaaS business models was analyzed to study customer experience, customer success and its key performance indicators. The research method is the case study of Supplier Relationship Management SaaS solution provider. In recent years, the research in customer journey management identified the tendency of acknowledge customer journey as a differentiator and a competitive advantage. Customer journey is a complex process that entails structured customer experience/success measurement system. There is no standard approach or method that provides standardized set
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Bovik, Catarina. "Customer-perceived Value in Business Relationships." Doctoral thesis, Karlstads universitet, Institutionen för ekonomi, 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-2538.

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The content of customer-perceived value has in this study been explored with the aim of providing an understanding of the concept. The evolving service-centered logic for marketing puts an emphasis on value, especially the value perceived and determined by the customer. Concurrently, a development is recognized within the industrial business-to-business sector where goods and services are packaged into total service offerings – with an increasing prominence for services. This is the background of the study. The study itself was conducted in order to elucidate the concept of customer-perceived
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Westman, Wall Carolin, and Tomas Henriksson. "How To Create Satisfaction : Customer satisfaction in Business-to-Business relationships." Thesis, Uppsala University, Department of Business Studies, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-106706.

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<p>This thesis aims to increase the understanding for how customer satisfaction is created in business-to-business relationships in the copying machine and IT sector. A second objective is to contribute to the small, yet growing literature on the topic of satisfaction in business-tobusiness settings. In order to accomplish this, one company in the copying machine and IT sector has been used as a base and its customers have been the focus of the study. The results show that if the expectations the customers have of the product are met, the customers are likely to be satisfied. Furthermore, part
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Hill, Michelle. "The influence of employee engagement on customer experience in business-to business relationships." Master's thesis, University of Cape Town, 2015. http://hdl.handle.net/11427/16531.

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Includes bibliographical references<br>A customer's overall experience of interaction with a firm can be influenced by a variety of antecedents including employee behaviour, and can affect a variety of constructs including a customer's intention to remain loyal to a firm. The study contributes to the customer experience literature by constructing and empirically testing a theoretical model that integrates the construct of employee engagement as an influencing variable on customer experience in a business-to-business environment. Employee engagement is characterised by the level of engagement a
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Zhuo, Jing. "Intangible cultural heritage in the People's Republic of China : the example of the Miao nationality." Thesis, University of Macau, 2011. http://umaclib3.umac.mo/record=b2291554.

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Botes, Antoon Abraham Adriaan. "Assessing the impact of customer relationship management on customers in ABSA's Western Cape corporate and business banking division." Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/80642.

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Thesis (MBA)--Stellenbosch University, 2008.<br>ENGLISH ABSTACT: Many organisations implement customer relationship management (CRM) systems and processes but very few are able to obtain noticeable successes or even measure the successes. The successful implementation of CRM can have a very positive effect on customer service. Not only will it improve customer satisfaction, but it will increase customer loyalty and also lead to repurchases. Improved customer relationships will have a positive effect on profitability since it will reduce costs and the longer the relationship the higher the pro
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Rotte, Kristin N. "Destination ‘e’: Detecting and Managing Customer Uncertainty in a Forced Migration Initiative Within a Business-to-Business Market." University of Cincinnati / OhioLINK, 2002. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1029346772.

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Danielsson, Axel, and Simon Broström. "A Happy Customer is a Paying Customer." Thesis, Umeå universitet, Företagsekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-166564.

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This cross-sectional study has investigated the relationship between how parents perceive retail stores that try to be more family friendly. It has also examined which factors parents value when it comes to stores being family friendly. Very little public research has been done on the subject of what parents’ value when it comes to store design, which is why the authors chose this topic.   The theoretical framework, as well as the questions used in the interviews, were based on theories the authors deemed connected to the subject in question. The main areas from which the authors have used the
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Vu, Long, Nga Phan, and Ha Truong. "E-Customer values in Vietnamese apparel industry : A study from customers' perception." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-15965.

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Key words:         Customer value, value-adding factors, e-commerce, apparel industry, Vietnamese market, customers’ perception.  Background:      Along with the development of many applications from Internet, Electronic Commerce (e-commerce) has changed the business scene in the global economy by emerging as a new, efficient channel of doing business. The apparel industry has also been approaching this way of doing business as an attempt to improve the effectiveness and efficiency of operations at various extents. In the Vietnamese market, Ninomaxx being well-known as leading fashion brand f
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Maphakisa, Motaboli David. "Effectiveness of ABSA business bank's customer relationship management practices in maintaining loyalty among customers in the Eastern Cape province." Thesis, Bloemfontein: Central University of Technology, Free State, 2014. http://hdl.handle.net/11462/273.

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Thesis (M. Tech. (Business Administration )) - Central University of Technology, Free State,<br>Traditionally, commercial banking in South Africa has been dominated by the big four namely Amalgamated Banks of South Africa (ABSA), First National Bank (FNB), Nedbank, and Standard Bank. Although still dominated by the big four, other smaller banks such as Capitec and African Bank have made inroads into retail banking. This situation arose due to liberalization of the financial services sector since democratisation in South Africa in 1994 which has paved the way for proliferation of the banking in
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Lund, Malin, and Hanna Sieverthson. "Value co-creation through content marketing : a business to business perspective." Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-12681.

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The age of traditional marketing is beginning to end and the digital revolution will continueits journey. Today, most companies meet their business customers for the first time in a digitalenvironment and decision-makers stay longer more frequently in the digital world beforeinitiating contact with a company. Many argue that companies need to connect, collaborateand co-create with others to be able to succeed. Content marketing and value co-creation arejust some of the methodologies companies could adopt in order to succeed. Previous researchhas investigated value co-creation and partly conten
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Cehaja, Lundqvist Carina. "Rollen som verksamhetscontroller i statliga myndigheter." Thesis, Linnéuniversitetet, Institutionen för organisation och entreprenörskap (OE), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-59678.

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I problemdiskussionen lyfts att litteraturen och forskningen utgår från att en controller är en ekonom som arbetar med ekonomistyrning. Enligt min erfarenhet stämmer inte detta för verksamhetscontrollers i statliga myndigheter. Syftet med uppsatsen är att öka kunskapen om rollen som verksamhetscontroller i statliga myndigheter. Forskningsfrågorna är vilka krav ställer myndigheterna vid rekrytering av verksamhetscontrollers och hur beskriver de arbetsuppgifterna? Vad innehåller tertialuppföljningarna? Metoden har varit att genom en diskursanalys studera innehållet i tertialuppföljning på Social
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Fischer, Jens-Hendrik. "The role of customer service in a highly tangible business-to-business market." Thesis, University of Bradford, 2011. http://hdl.handle.net/10454/5654.

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Defining and measuring the quality of customer service has been a major challenge for business-to-business marketers. This research addresses the question whether an established instrument for consumer markets (SERVQUAL) can be used for understanding the role of customer service in the European nylon intermediates industry. To accomplish this objective, an in-depth literature review is accomplished followed by several expert panels adopting the instrument slightly. Based on a survey sample of 110 industry members collected with the 'drop and collect technique' the appropriateness of the tool t
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Plougastel, Damien, and Marie-Anne Bertin. "Customer Knowledge Management at Komatsu Forest : A descriptive study with exploratory insights about the integration of knowledge from customers at Komatsu Forest." Thesis, Umeå universitet, Handelshögskolan vid Umeå universitet, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-45200.

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In a world where the customer is highly demanding and where the only way for a company to succeed is to satisfy him, who better knows how to satisfy the customer than the customer himself? Facing this truth, we have recently seen the emergence of systems dedicated to customer knowledge management (CKM), which aims at always better satisfying the customer. If a firm aims at satisfying its customers, the value provided in the firm‟s market offerings should be the cornerstone of its strategy (Anderson, Narus and Narayandas, 2008). Companies recognize the importance of maximizing the value they in
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Karimli, Dilavar <1997&gt. "CUSTOMER-ORIENTED MANAGEMENT APPROACHES IN TODAY'S BUSINESS AND RESEARCH ABOUT CUSTOMER SATISFACTION." Master's Degree Thesis, Università Ca' Foscari Venezia, 2021. http://hdl.handle.net/10579/19640.

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The essence of customer relationship management is to understand the differences between customers and to develop strategies for customers based on these differences and ultimately to establish lasting and profitable relationships with customers. In this context, interest in customer relationship management, which has an important role in increasing the profitability and success of enterprises, has been increasing recently. Businesses that know their customers well and can provide quality service by meeting their expectations and needs will gain competitive advantage. This situation has led bu
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Johansson, Daniel, and Patrik Fredriksson. "Customer Needings : Finding the Relationship Gaps between Rolls Royce and their Industrial Customers." Thesis, Karlstad University, Faculty of Economic Sciences, Communication and IT, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-4263.

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<p><strong>Purpose </strong></p><p>The purpose of this thesis is to investigate to what extent Rolls Royce in Kristinehamn manages to fulfil their customer needings. By identifying gaps between offerings and needings, the authors will give recommendations on how Rolls Royce can increase their customers' satisfaction by providing them with what they need.</p><p> </p><p><strong>Method</strong></p><p>A qualitative research is used in the form of in-depth face-to-face- and telephone interviews. Eight such interviews have been conducted in this thesis; three interviews with representatives from Rol
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Sabanovic, Adis. "Business Intelligence Software Customers’ Understanding, Expectations and Needs." Thesis, Kristianstad University College, School of Health and Society, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-4707.

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<p>Modern companies operate in incredibly complex and dynamic environments. This is clearly characterized by constant changes in technology and in various market forces as well as by enormous amounts of data and information that need to be gathered and analyzed every day. Governmental regulations and ongoing competitor pressures, among other external and internal factors, are issues that managers and decision makers in a company must take into a consideration when making decisions. The need for BI systems is growing stronger and businesses in various industries demand such tools that will hel
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Rosén, Thomas. "Open Source Business Model : Balancing Customers and Community." Licentiate thesis, Linköping University, Linköping University, Industrial Marketing and Industrial Economics, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-11925.

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<p>Free and Open Source Software has not only increased researchers’ interest about community-driven software development, but lately, interest from commercial actors increased as well. In addition, some scientists have claimed that Open Source Software has entered a new phase: OSS 2.0. Even so, a coherent way of analyzing commercial Open Source ventures is still missing.</p><p>Commercial Open Source firms’ strategies are often described using the term “business models”. However, these models often lack stringent structures and have been used primarily to describe the firms’ offerings and meth
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Nygren, Anders. "Reference Customers : an Important Step towards Successful Business." Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-9224.

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Aim: The first customer is important because that it’s in many cases the only objective evidence that your product or service works in real life and that someone is willing to pay for it. The first customer is your first reference.   The aim of this study is to: Investigate how 7 start-up companies in the ICT-business developed reference. Establishing recommendations on what to focus on when creating reference customers. Present complementary recommendations for start-up companies regarding important factors, besides those investigated against the theory, which have been discovered to be impor
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Schabram, Sarah. "Customer-­Centric Business Models for Smart Grid Development." Thesis, Uppsala universitet, Institutionen för geovetenskaper, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-206706.

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The digitalization of the electricity grid can provide politicians and different kinds of companies with solid benefits in terms of efficiency, renewable integration and control. However, some part of the deployment of smart grids is only possible with the engagement of consumers who are required to change their behavior significantly. This behavioral change can be induced if energy companies (incumbents and new players) adopt business models that do not sell a technology but use technology to wrap a viable business case around the core task to “solving a customer’s problem”. This paper invest
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Carraro, Nicola <1993&gt. "Business model innovation driven by customer interaction redesign." Master's Degree Thesis, Università Ca' Foscari Venezia, 2018. http://hdl.handle.net/10579/12827.

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The first part of the work focuses on the role of organizational identity to reach strategic fit. Secondly, the investigation concentrates on business model innovation and how disruptive innovations change the interaction of organization with customers from a theoretical point of view. Finally, the aim of this work is to examine the innovation of business model driven by the redesign of customer interactions both in theory and in practice through case studies analysis.
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Mårtensson, Ann, Per Sandberg, and Carl Scharmer. "Retain your customers." Thesis, Jönköping University, JIBS, Business Administration, 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-97.

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<p>Customer relations are of great concern for companies, even more today than before since the business environment is more competitive due to the increasing number of actors in the market. Regarding service firms, the relations are of even greater importance due to that services are more complex than products and also more correlated to the actual firm than a physical product. Firms within this business therefore have to concentrate even more on their customer relations. With this in mind, strategies about customer relations are discussed in this thesis as well as customers’ needs, satisfact
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Pienaar, Nico. "The role relationship benefits have on customer equity in the business-to-business environment." Diss., University of Pretoria, 2013. http://hdl.handle.net/2263/41987.

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This study aims to extend previous research studies investigating drivers of customer equity in a business-to-business environment. The study also aims to address the role of relationship benefits on customer equity in a business-tobusiness environment beyond psychological, functional and social benefits. Furthermore the study focuses on the importance of building relationships influencing customer equity in organisations operating in a business-to-business environment. The study is based on two phases. Phase one consisted of face-to-face interviews with experienced professional indivi
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Andrivet, Sébastien. "Customer research, customer-driven design, and business strategy in Massively Multiplayer Online Games." Thesis, Massachusetts Institute of Technology, 2007. http://hdl.handle.net/1721.1/39531.

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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management, 2007.<br>This thesis is a part of an exploration of how the relationships between the customers of Massively Multiplayer Online Games (MMOGs) shape customer experience, and can be used to diminish customer churn and improve customer life expectancy, two critical drivers for any subscription-based business model. MMOGs are a very complex product, with a massive level of interaction within the customer base - in fact those interactions constitute a significant part of the appeal. Thus, MMOGs combine aspects of pa
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Jirsák, Jakub. "Fotografování jako business." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-74904.

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Increasing speed Internet access, technical progress in digital photography and globalization opened up a new business market with stock photography. The aim is to analyze this market from the photographer's point of view and describe his marketing opportunities. The first chapter analyzes the microstock photography market. The second chapter describes the photographer's marketing mix and marketing planning. The third part evaluates microstock customer behavior and requirements based on quantitative market research of the selected target group. The last part is dictionary to familiarize with t
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Zhang, Annie Liqin. "Validation study of intangible business relationship value measurement a thesis submitted to Auckland University of Technology in partial fulfilment of the degree of Master of Business, June 2004 /." Click here to access this resource online, 2004. http://repositoryaut.lconz.ac.nz/theses/86/.

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Wong, Yuk Lan. "Business excellence model for retail banking." Thesis, Sheffield Hallam University, 2000. http://shura.shu.ac.uk/3826/.

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Creating customer value and building stockholder value are the cornerstones for excellence in any business endeavour. In an under-developed economy, financial institutions may accomplish these objectives through a customer focus strategy and implementation of some quality management principles. However, with the increasing accessibility to new technologies and intensified competition, managers have been alerted and become more aware of the fact that achieving excellence is made even more difficult - financial institutions must now do much more to excel in the competitive retail banking environ
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