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McCrary, Betty R. "Court-ordered mediation: perceptions and outcomes." Diss., Virginia Tech, 1991. http://hdl.handle.net/10919/39779.
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Meshal, Reem A. "The state, the community and the individual : local custom and the construction of orthodoxy in the Sijills of Ottoman-Cairo, 1558-1646." Thesis, McGill University, 2006. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=108871.
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Through the evidence of the court records (sijills), this dissertation examines the interplay between Islamic jurisprudence (fiqh), codified sultanic law (qanun) and customary law in the shari'a courts of Ottoman-Cairo in the sixteenth and seventeenth centuries. The thesis forwarded suggests that custom was a declining source of law in these centuries as a result of two factors: the imposition of a codified qanun, and a redacted fiqh.En se basant sur des procès-verbaux authentiques provenant des tribunaux (sijills), cette thèse examine l'interaction entre la jurisprudence islamique (fiqh), la loi sultanique codifiée (qanun) et la loi coutumière des shari'a des cours de justice d'Ottoman-Caire aux seizième et dix-septième siècles. La théorie développée ici suggère que cette coutume fut une source de loi en déclin durant ces siècles à cause de deux éléments: l'abus d'un qanun codifié, et un fiqh rédigé.
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Luker, David. "Cornish Methodism, revivalism, and popular belief, c. 1780-1870." Thesis, University of Oxford, 1988. http://ora.ox.ac.uk/objects/uuid:fe395cb7-7a81-40ee-9aaf-7cc8a5b5b593.
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In this regional study of Methodist development and societal influence throughout the period of industrialisation, recent trends in Methodist historiography at a national level are combined with the research and source material accumulated at a local level, to provide a detailed analysis of Methodist growth in Cornwall between the years 1780 and 1870. The thesis is divided loosely into three sections. In the first, four chapters outline the essential background to interpretative analysis by considering, in turn, recent historiographical developments in Methodist studies; social change in Cornwall during industrialisation; the performance of the Anglican Church in the county as represented in the Visitation Returns for 1779, (as well as historical and structural reasons for its 'failure'); and Methodist growth as expressed through available statistical indices, especially the date of formation of Methodist societies, and the 1851 Ecclesiastical Census. In the second section, one long chapter is devoted to an in-depth, county-wide analysis of Methodist growth, which considers the impact of external factors, particularly socio-economic, and internal circumstances, such as the degree of maturity of pastoral and administrative machinery, and the level of Connexional or lay control over chapel and circuit affairs, on the form and function of Methodism in nine distinct socioeconomic regions within the county. In the third section, four chapters concentrate on West Cornwall, where Methodism was strongest, in order to examine the roots of, and reasons for, the distinctively indigenous form of Methodism which developed there. On the one hand, the pastoral and administrative difficulties in exerting adequate Connexional control are considered; while on the other, an interpretation of the 'folk' functionality of revivals and of Methodism as a 'popular religion' is offered.
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Kaoru, Kobayashi. "Politeness strategies in an intercultural communication: a case study of a Japanese person in Hong Kong." HKBU Institutional Repository, 2015. https://repository.hkbu.edu.hk/etd_oa/147.
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The purpose of this dissertation is to investigate politeness strategies which a Japanese person applied in a series of intercultural communications. These strategies used in several different situations were examined from a cultural/social viewpoint as well as intercultural pragmatics. This research study also focuses on how people from different cultural backgrounds evaluate a Japanese person's behavior. By analyzing the results obtained from the research, this study investigates how a Japanese person commonly conceptualized politeness in a certain situations, and what that person did to demonstrate politeness in an intercultural environment. Role-playing activity, questionnaire, and interview were used as research instruments. In the role-playing activities, two actors (one from Hong Kong, and the other from Japan) acted out scenarios, which included potential face-threatening situations. Three different groups of people across two cultures then evaluated the Japanese actor's behaviors by filling out the questionnaire. Interviews were also conducted with some of the participants from these three groups. The results show that there are significant differences in the evaluation of politeness, not only between two different cultures, but also among people from the same culture. This suggests that some politeness strategies are not necessarily culture specific. Keywords: Politeness; Strategy; Evaluation; Hong Kong; Japan
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McLaughlin, Nancy C. "Dating Behavior of Latter-Day Saint Male Returned Missionaries: A Process of Managing Desires." Diss., CLICK HERE for online access, 2000. http://patriot.lib.byu.edu/u?/MTGM,33251.
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Nell, Sussarah Maria Elizabeth. "Exploring the experiences of social workers in private practice in care and contact disputes using the best interest of the child standard." University of the Western Cape, 2021. http://hdl.handle.net/11394/8351.
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Magister Artium (Child and Family Studies) - MA(CFS)The changing landscape of parental responsibilities and rights, and the protection of children’s rights create an ever-changing phenomenon in social science. Limited research has been conducted regarding social workers in private practice, and in particular, regarding their professional and personal experiences in dealing with care and contact matters, pertaining to the South African Children’s Act 38 of 2005. This study aimed to provide insight and knowledge regarding the roles and experiences of social workers in private practice, particularly of those rendering services in the greater Gauteng area, in family law matters related to care and contact disputes.
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Dorner-Zupancic, Lisa. "Art Therapy for a Child of Trauma in County Custody." Ursuline College / OhioLINK, 2008. http://rave.ohiolink.edu/etdc/view?acc_num=urs1210356616.
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Hollis, Joi. "Using a Risk Assessment to Predict Family Court Service Use in Custody Disputes." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5630.
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Present research has offered few easy-to-administer, accurate, and psychometrically-tested screening tools. Additionally, a gap exists in peer-reviewed literature concerning effective utilization of a family risk assessment instrument to determine the appropriate services for families involved in high-conflict custody cases. The purpose of this quantitative study was to determine if the Child Risk Index for Divorced or Separating families (CRI-DS) can be used as an effective family risk assessment tool to identify specific family needs and refer families to relevant court-related family triage services and programs. This study was grounded by Kellam and Van Horn's life course/social field theory. This study was supported by archival data. Correlation and regression analyses of 5 research questions addressing the relationships between family risk, court use, and related court services. Correlation results indicated both gender and marital status were significantly associated with an elevated pretest CRI-DS score and likewise conflict intensity also tended to increase. Study findings were consistent with previous findings that stress of divorce and separation was exacerbated by parental conflict and impacted the core relationships within the family; having long-term negative effects on the psychological well-being of the children involved. Using the CRI-DS as a triage instrument can facilitate the determination of which interventive services may be implemented for at-risk youth of high-conflict families, therefore promoting positive social change through the potential to improve the lives of at-risk youth and their families.
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Folami, Lati. "Lived Experience of Customer Servicing Among Court Personnel/Leaders in the Lagos State Judiciary." Thesis, University of Phoenix, 2014. http://pqdtopen.proquest.com/#viewpdf?dispub=3583285.
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Poor and inadequate customer service is prevalent in the public sector of emerging economies. Also, limited leadership roles are ascribed to frontline employees in the sector. Improving customer service and empowering frontline employees could increase organizational effectiveness. The goal of this qualitative phenomenological study was to explore the problem of inadequate customer-service delivery skills and limited leadership roles for court personnel in the Lagos State Judiciary, Nigeria. The research was guided by two research questions: In what ways could the servicing experience of customers by court personnel/leaders in the Lagos State Judiciary be improved upon? and What are the lived experiences of leaders and customers in the Lagos State Judiciary System? The study participants’ were 25 court users of the Lagos State Judiciary. The data were subjected to analysis using the 4 step modified Van Kamm method by Moustakas to identify themes through exhaustive data coding and data distillation The 14 interview questions resulted in the emergence of 34 primary themes. Five overall themes emerged from thematic clusters and they were capacity building, attitude of court officials, policy changes, interaction with stakeholders and leadership training. The findings showed strong similarities between the participants’ lived experiences and experiences presented in relevant literature. The implication was that the management (leaders) of the Judiciary might benefit from this study by adopting the Folami Model for Improving Customer Servicing in the Lagos State Judiciary (FMICS – LSJ) to achieve customer service improvements. Researchers may wish in the future to explore the twin concepts of customer service and leadership styles in other contexts further to add further insight to existing literature.
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Vargas, Acuache Christian. "The Reasonable Doubt in Customs and the Limits to its Exercise: How and when to apply it?" Derecho & Sociedad, 2015. http://repositorio.pucp.edu.pe/index/handle/123456789/118146.
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A Reasonable Doubt is the act by which the Customs communicates the importer that doubts that this has declared the customs value in compliance with the valuation rules properly, requiring information and documentation necessary to verify that they have properly followed the rules valuation. In this article as we explore the conceptual and procedural aspects of management prerogative, we will try to find the limits to their exercise from the time, space and material point of view consistently (in concordance) with the rights and obligations of taxpayers.Una Duda Razonable es el acto a través del cual la Aduana comunica al importador que duda que éste haya declarado el valor en aduanas cumpliendo las reglas de valoración adecuadamente, requiriendo la información y documentación que sea necesaria para verificar que se han cumplido adecuadamente con las reglas de valoración. En este artículo mientras analizamos los aspectos conceptuales y procedimentales de esta prerrogativa de la administración, trataremos de encontrar los límites a su ejercicio desde el punto de vista temporal, espacial y material en concordancia con los derechos y obligaciones de los contribuyentes.
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Silva, Carlos Alberto Marques da. "Implantação do custeio ABC em atividades de logística : estudo de caso em uma empresa do setor de couros e peles." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2002. http://hdl.handle.net/10183/2409.
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Atualmente o mercado tem impelido seus competidores a oferecerem produtos de qualidade mais elevada com preços progressivamente menores. Esta conjuntura esta gerando bens mais semelhantes e fazendo com que as empresas busquem a criação de valor para seus produtos através de serviços ou outros atributos que possam ser agregados a estes sem aumentar seus custos. A logística encontra-se entre os processos mais atingidos por este fenômeno já que, a exigência de maior eficiência em suas operações é constante, porém eventuais aumentos de custos são prontamente recusados. Dentro deste contexto, este trabalho descreve a aplicação do sistema de custeio ABC na área de logística da Empresa “Z”, do setor de couros e peles do estado do Rio Grande do Sul. O principal objetivo deste trabalho é modelar os custos desta empresa utilizando o sistema de custeio ABC e para tanto utiliza os dados de custos existentes, elabora uma análise de processos da área de logística e propõe um modelo de sistema ABC a ser utilizado. Por fim, traça comparações entre os resultados do sistema atual e aqueles alcançados pelo sistema proposto. Pela pertinência das conclusões, o modelo proposto apresenta boa aderência ao processo logístico da empresa “Z”, evidenciando algumas distorções de apropriações de custos constatadas no sistema atual.
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Gaydos, Kevin R. "An assessment of service quality indicators as predictors of customer satisfacton at Diamond Lake." Morgantown, W. Va. : [West Virginia University Libraries], 2008. https://eidr.wvu.edu/etd/documentdata.eTD?documentid=5678.
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Thesis (M.S.)--West Virginia University, 2008.Title from document title page. Document formatted into pages; contains viii, 77 p. : ill. Includes abstract. Includes bibliographical references (p. 74-77).
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Sundgren, Frida, and Stina Söderberg. "Vem tolkar barnets bästa? : En kvalitativ undersökning av relationen mellan socialtjänst och tingsrätt vid vårdnadsöverflyttningar enligt 6 kap 8 § FB." Thesis, Ersta Sköndal högskola, Institutionen för socialvetenskap, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:esh:diva-4747.
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The purpose of this qualitative sociological law study is to examine the relationship between the social services and civil court to apprehend if knowledge about the child's best interest is transfered from social workers to the legal system. This have been done by investigating civil court cases concerning custody transition from biological parents to foster parents according to 6 chapter 8 paragraph in the law of parenting, built upon the legal principle of the best interests of the child. Eight cases has been examined by using a method of qualitative text analysis and categorised into five primary categories and three concepts linked to sections of the law. The material has been analysed through a sociological law perspective, social constructionist theory and attachment theory. The study shows that a variety of factors interacts when it comes to determining what’s in the best interest of the child . Moreover, the civil court refers in all eight cases to social services assessments of the child's situation. This suggests that social services have an informal power position when it comes to decisions on custody transition in accordance with the child's best interests.
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Knight, K. Paige. "Analysis of cremated human remains from the McCullough's Run Site, Bartholomew County, Indiana." Virtual Press, 1999. http://liblink.bsu.edu/uhtbin/catkey/1129632.
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Presented in this thesis is the human osteological analysis of the cremation burials from ten Early Archaic features excavated at the McCullough's Run Site (12-B-1036) located in the eastern portion of Columbus, Bartholemew County, Indiana. The analysis of burials excavated from the McCullough's Run Site, one of the few Early Archaic Cemeteries found in the United States to date, add data that serve to clarify and expand our understanding of the Early Archaic in Indiana.Department of Anthropology
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Francis, Joshua David. "The Effects of Competency on Job Satisfaction for Professional Counselors When Providing Court Testimony." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/580.
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Professional counselors experience increasing levels of ethical complaints when they provide opinions in child custody cases; the complaints question their competency levels and potentially affect job satisfaction. The purpose of the study was to determine any relationship between competencies and job satisfaction for 277 counselors and 66 psychologists. The competence theory served as the foundation of the study. The quantitative study was a nonexperimental, correlational design using a closed-ended survey. A new, validated Professional Competence Standards Instrument (PCSI) measured both competency as the independent variable and job satisfaction as the dependent variable to assess if competency affected job satisfaction. E-mail lists were utilized to invite a convenience sample to participate. Data analysis included a t test and found that psychologists had higher levels of competency than did counselors; a correlation test found a positive relationship between competence and job satisfaction; a Mann-Whitney U test found that psychologists had higher levels of complaints than did counselors; factorial ANOVAs showed a main effect between experience and ethical complaints, and between competency and job satisfaction for all professionals. Last, a stepwise regression found 4 predictors of job satisfaction: bias awareness, ability, experience, and licensure. Recommendations for future research include studying factors influencing levels of competency among counselors when providing testimony. These findings may assist the counseling profession with a greater understanding of competency in custody matters and improving job satisfaction, resulting in counselors better serving children and families embroiled in conflicted divorce and custody disagreements, and minimizing the negative impact on the mental health of all involved.
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Loyola, Heloísa Menegaz. "Tutela antecipada de urgência de caráter antecedente e sua estabilização no Direito Processual do Trabalho." Pontifícia Universidade Católica de São Paulo, 2019. https://tede2.pucsp.br/handle/handle/21983.
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Heloísa Menegaz Loyola.pdf: 596996 bytes, checksum: 1430869299ab1f1a56c31b7ab740db79 (MD5)Made available in DSpace on 2019-03-15T12:25:43Z (GMT). No. of bitstreams: 1 Heloísa Menegaz Loyola.pdf: 596996 bytes, checksum: 1430869299ab1f1a56c31b7ab740db79 (MD5) Previous issue date: 2019-02-20
With the advent of the New Code of Civil Procedure, provisional protection proves to be one of the institutes with the greatest debate, in view of its new procedure and the introduction of a microsythematics at the disposal of legal operators. We present a study about the provisional protection and the possibility of stabilization in the Labor Procedural Law with its necessary adaptations in order to meet the scopes of the labor market
Com o advento do Novo Código de Processo Civil, a tutela provisória revela-se como um dos institutos de maior debate, tendo em vista seu novo procedimento e introdução de uma microssistemática à disposição dos operadores de direito. Apresentamos estudo acerca da tutela provisória e a possiblidade de estabilização no Direito Processual do Trabalho com suas necessárias adaptações, a fim de atender aos escopos da seara laboral
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Baho, Sally. "THE ROLE OF FOOD AND CULINARY CUSTOMS IN THE HOMING PROCESS FOR SYRIAN MIGRANTS IN CALIFORNIA." Scholarly Commons, 2020. https://scholarlycommons.pacific.edu/uop_etds/3687.
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This interdisciplinary thesis explores the foodways of six Syrian migrant families, both immigrants and refugees, in California and the role that culinary customs play in their homing process. The homing process is the dynamic way in which people create home according to their life circumstances: food, eating, and culinary customs after migration in this case. Home is not only the place where people live, but also, where they come from and how they feel comfortable; home is both a physical space and an abstract concept. Home, and the various definitions of home, are mapped out in this project because understanding these various meanings allows for a clear understanding of the homing process for migrants. To explore Syrian migrants’ foodways in California, I conducted interviews with these six families, and, in analyzing the interviews, chose four salient culinary customs to demonstrate the role of foodways in the homing process. The four culinary customs are: the distinct morning coffee ritual; mealtimes and meal routines imposed by work or school; lunch as the day’s main meal, which must be tabekh (cooked food); and the importance of handmade food. Taken together, the consistent patterns followed, and energy devoted towards food and culinary customs provide evidence that effort expended in maintaining customary foodways is effort in recreating home. This project adds to existing scholarship on the relationship between foodways and migrant communities’ identity maintenance in that it demonstrates a unique and particular devotion to the rhythm and ritual of foodways that allows Syrians to not only make a new home, but to also feel at home in a new land.
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Ruthven, Brittany. "An Examination of the Prostitution Debate in Action: ‘Unpacking’ the Discourses, Convergences, and Divergences in Bedford." Thesis, Université d'Ottawa / University of Ottawa, 2015. http://hdl.handle.net/10393/33413.
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Prostitution, sex in exchange for consideration, has never been illegal in Canada; however, activities surrounding prostitution have been criminalized in the Criminal Code. These prohibited activities include: working indoors (s. 210 keeping a common bawdy house), providing services to sex workers (s. 212(1)(j) living off of the avails of prostitution), and communicating in public for the purposes of prostitution (s. 213). In 2007 two former and one current sex worker, Terri Jean Bedford, Valerie Scott and Amy Lebovitch challenged the constitutionality of the above laws, arguing that they increased sex workers’ vulnerability to harm. Six years later on June 13th, 2013 the Supreme Court of Canada heard the landmark case Canada (Attorney General) v. Bedford. Prior to hearing the case, the Supreme Court Justices read the submitted factums outlining the arguments of the appellants, respondents, and their interveners. The final decision was released on December 22nd, 2013 and the unanimous decision to strike down all three laws was made.
Using a discourse analysis inspired by Michel Foucault, this study ‘unpacks’ the meanings that are constituted within the factums submitted to the Supreme Court regarding the people who engage in sex work and the institution of prostitution. The convergences and divergences within the discourses are presented. Drawing on these findings, while applying the work of Wedeking’s (2010) strategic legal framing alongside the governmentality perspective of risk, the tensions surrounding risk and choice are further explored. In doing so, the relationship between risk (taking/avoiding) and choice (making) is teased out. In this thesis I argue that risk and choice are strategically framed in the submitted factums to demonstrate the (un)constitutionality of Canada’s prostitution laws. Furthermore, I argue that both the appellants and respondents agree that risk avoidance is an acceptable self-governance strategy for sex workers, however they diverge on what they consider to be acceptable risk avoidance measures. The conclusion of this study discusses the decision of Canada (Attorney General) v. Bedford to strike down the three prostitution laws and the subsequent introduction of the Protection of Communities and Exploited Persons Act.
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Larsson, Malin. "Barnets bästa? : en kritisk diskursanalys om hur tingsrätten resonerar kring uppgifter om pappans våld mot mamman i vårdnadstvister." Thesis, Ersta Sköndal Bräcke högskola, Institutionen för socialvetenskap, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:esh:diva-8831.
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Syftet med studien är att bidra med kunskap kring hur diskurser konkurrerar om vad som är barns bästa och hur dessa styr tingsrättens beslut vid vårdnadstvister när det finns uppgifter om pappans våld mot mamma och eventuellt barn. Det empiriska materialet utgick ifrån 14 domar där det fanns uppgifter om pappans våld inom familjen. Tingsrätten hade som uppgift att döma huruvida vårdnaden skulle vara gemensam eller ensam för föräldrarnas gemensamma barn. Studien är kvalitativ och Norman Faircloughs diskursanalys används både som teori och metod tillsammans med socialkonstruktionism, med betoning på genus som social konstruktion. Resultatet i studien visar på två diskurser som tingsrätten motiverar sina beslut utifrån, där båda syftar till att argumentera eller göra trovärdigt vad som är för barnets bästa. I ”behovsdiskursen” betonas vikten av en god och nära relation till båda föräldrarna, emedan ”riskdiskursen” betonar risken för att barnet kan fara illa. Dessa två diskurser påverkar domstolens syn på föräldrarnas samarbete, vilket i sin tur påverkar tingsrättens beslut om gemensam respektive ensam vårdnad. Även på vilket sätt tingsrätten tar upp våldet och benämner våldet påverkas också utifrån vilken av de två diskurserna som råder. Inom behovsdiskursen bedömdes samarbetet som tillräckligt bra vid minsta möjliga tecken på att föräldrarna kunde enas i olika gemensamma beslut rörande barnet, vilket resulterade i gemensam vårdnad. Uppgifter om våld från pappan omformulerades eller omnämndes aldrig, vilket gjorde att våldet inom behovsdiskursen förminskades och fick en underordnad betydelse. Inom riskdiskursen bedömdes det svåra samarbetet mellan föräldrarna utgöra en risk för att barnet skulle fara illa, vilket gjorde att utfallet här blev ensam vårdnad. Inom riskdiskursen synliggjordes och problematiserades våldet i mycket högre grad.The purpose of the study is to contribute with knowledge about how discourses compete for what is in the best interests of the child and how these govern the district court's decisions in custody disputes when there is information about the father's violence against the mother and any children. The empirical material was based on 14 judgments where there was information about the father's violence within the family. The district court's task was to judge whether custody should be joint or single for the parents' common children. The study is qualitative and Norman Fairclough's discourse analysis is used both as a theory and method together with social constructionism with emphasis on a gender perspective as an additional theory. The results of the study show two discourses from which the district court justifies its decisions, there both aim to argue or make credible what is in the best interests of the child. The “Discourse of needs” emphasizes the importance of a good and close relationship with both parents, while the “Discourse of risk” emphasizes the risk that the child may be harmed. The court's reasoning regarding the parents' cooperation is affected by which of the two discourses prevails. The way in which they address the violence and denominates it violence is also affected on the basis of the discourse on which the court is based. Violence tended to be deminished in both discourses, however, it became clear within the discourse of needs.
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Roswall, Sophie. "Writing HIStories – a contribution to the study of parental alienation. : Two fathers´ experiences: Rule #1 – Mum is always right. Rule # 2 – If Mum is ever wrong, see Rule # 1." Thesis, Linköpings universitet, Tema Genus, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-160373.
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Parental alienationis whenone parent denigrates the otherto turn their children against that parent, often after a separation or divorce. Itis well-documented but poorly understoodas a form of domesticabuse.This study explores how one Austrian and one Swedish father experience parental alienationin the wakeof false allegations of sex abuse, how theyperceivetheir emotional situationafter the separation, how their interactions with their childrenhave been affectedand what economic impact this has had on their lives. The study concentrates on white, heterosexual, agnosticmen.It is based upon in-depth interviews, and analytically framed within the parental alienation theory. The analysis identified several core themes suggesting the need for better education and training on parental alienation, and strategies to enable effective change to public policies and family law.
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Kroll, Brynna. "An investigation of young children's experiences of parental conflict in custody and access disputes and the role of the court welfare officer." Thesis, University of East London, 1993. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.359874.
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Shrifter, Courtney Nicole. "Child Welfare and Delinquency: Examining Differences in First-Time Referrals of Crossover Youth within the Juvenile Justice System." PDXScholar, 2012. https://pdxscholar.library.pdx.edu/open_access_etds/649.
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The link between child welfare and juvenile justice is well established, with over forty years of research that focuses on the increased risk of delinquency associated with child maltreatment. However, with over 700,000 children in the United States being victims of abuse and/or neglect in 2010 (DHHS, 2011), it is important to continue investigating this connection. Few studies are able to identify the same youth in both systems, therefore this study provides the unique opportunity using child welfare and juvenile justice administrative data from Oregon, to compare juvenile offenders that have been in the child welfare system, otherwise known as "Crossover" youth, to Non-Crossover juvenile offenders. The study attempted to examine if Crossover youth differ in terms of demographics, as well as if they committed offenses with higher severity scores than Non-Crossover youth. It also investigated whether an individual's status as a child welfare youth impact processing decisions in the juvenile justice system. Results indicate that Crossover youth have a higher percentage of females, African Americans, and are significantly younger. Crossover youth also have higher severity scores than non-crossover youth, and have a higher percentage of more intense adjudicated delinquent sanctions. Limitations of these findings and suggestions for further research are discussed.
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Khan, Tabinda Mahfooz. "Institutions not Intentions: Rethinking Islamist participation in Muslim democracies." Thesis, 2015. https://doi.org/10.7916/D8C8286Z.
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This dissertation uses the case of Pakistan to argue that the compatibility of shari'a and democracy depends on the design of institutions through which Islamist moral arguments are processed and which shape their interaction with liberal detractors. Instead of extrapolating Islamist intentions from theoretical tracts deemed canonical or from their official statements, this dissertation examines the link between ideas and institutions by mining a wide-range of English and Urdu-language texts from Pakistani courts, parliament, law journals, the advisory Council of Islamic Ideology and Women's Status Commissions, transnational rights advocacy NGO and Islamist publications, newspapers and TV debates, and 40-years of articles on democracy and state Islamic lawmaking from two leading madrassa journals. An analysis of 3 case studies of Islamic lawmaking reveals that the judiciary has been able to foster "authentic deliberation" between liberals and Islamists (which Guttman and Thompson define as reciprocal reasoning with civility and respect), leading to the moral accommodation of Islamists in the constitutional democratic order as well as steady advances in constitutionally-guaranteed fundamental rights. However, deliberation through political institutions - a legislature dominated by the executive branch, which has been alternately controlled by military dictators and civilian heads of internally undemocratic political parties - has led groups in power to pass desired laws without giving the minority side reasons internal to their moral framework, leading the losing side to declare the law "un-Islamic" and to later collaborate with military rulers to attain their desired change. By adopting the lens of "internal" vs. "external" reasoning to analyze the moral deliberation between liberals and Islamists during episodes of Islamic lawmaking, which is used by scholars of moral and political theory, particularly in the deliberative democracy tradition, I am able to suspend judgment about the content of Islamist positions. This allows me to show that their moral critique of liberalism is directed at the kind of liberalism advocated by transnational rights NGOs, which John Gray has described as the conception of liberalism as a "rational consensus on values," and that they have been the most ardent champions of what Gray has termed "modus vivendi" liberalism and which is indeed the arrangement embodied in Pakistan's constitutional and legal system, which has a dual commitment to shari'a and individual rights. Particularly, from 1978-85, there was a major structural shift in judicial reasoning when the mechanism of "Islamic judicial review" was introduced through shari'a courts, which were empowered to strike down laws as un-Islamic on citizen petition, or on their own initiative, and which were staffed by a minority of `ulama and a majority of common law judges, who were compelled to reason within the fiqh tradition (and depart from consensus-based opinions of the fuqaha only as a last resort, if there was no way to reconcile them with modern circumstances). From the accounts of legal scholars, the constitutional role granted to shari'a since the 1980s has led to a liberalization of colonial-era laws, while the judiciary has continued its steady expansion of women's rights in Muslim divorce law and in areas of law that do not entail a direct conflict with fiqh-based provisions. Superior court judges have pursued this liberalism through "creative compromise;" in public statements they have affirmed the constitution's commitment to gender equality but when dealing with the fiqh tradition, they pursue gender equality as a legal effect (pragmatism) rather than as a premise on the basis of which the fiqh tradition should be "reconstructed." While the latter is a Muslim modernist position and has been the demand of transnational rights advocacy NGOs since the 1980s, "gender equality" was never recognized as a premise in the fiqh tradition, much like other moral and religious traditions which posit the family as the basic social unit, and derive the mutual rights and duties of men and women from their role in the family. Contrary to the common representation of Islamists, in-depth evidence from Pakistan, especially in the last decade when judicial and media independence increased, shows that the main `ulama and Islamist electoral parties have shown flexibility in their positions, sometimes appropriating long-standing demands of women's rights campaigners for their own electoral platforms (to prove that they are women-friendly), while western-funded rights advocacy NGOs have maintained their original position that gender equality must be used as a premise to re-frame all laws, including fiqh-based laws.
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BAUER, Volker. "Cameralism and court :the German discourse on court economy in the 18th century." Doctoral thesis, 1993. http://hdl.handle.net/1814/5733.
Full textAbstract:
Examining board: Prof. Franco Angiolini (supervisor) ; Prof. Peter Claus Hartmann ; Prof. Jochen Hoock ; Prof. Jacques Revel ; Prof. Keith TribeDefence date: 11 October 1993
PDF of thesis uploaded from the Library digitised archive of EUI PhD theses completed between 2013 and 2017
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Yeh, Jiou-Yuan, and 葉九源. "A Research on Customers’ Participation Motivation andSatisfaction by the Users of the Slow-pitch Court in Chung-hua County." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/51339496590349122146.
Full textAbstract:
碩士大葉大學
運動事業管理學系
96
The purpose of the study was to explore the demographic variables, par-ticipative behaviors, satisfaction of customs of the slow pitch training hall in Changhua County. In addition, the study tried to compare the differences of par-ticipative behaviors and satisfaction of customs among the demographic variables. The subjects in this study were five hundred sixty members of the slow pitch training hall in Changhua County. Descriptive statistics including frequency distribution percentage, mean and standard deviation, t-test, one-way ANOVA, and scheffe methods were utilized to analyze the data. The results were as fol-lows. First, the percentage of male members was slightly higher than that of the female. Most of the studied subjects had 2 to 4 year experience. Most of the subjects graduated from the colleges; the family income was mostly between 15000 NT dollars per month. Besides, their ages were between 21 and 30 years old. Second, the main participative motivation of the customs who joined the slow pitch training was to “reveal the stress.” The item, the coach’s professional ability, was the main factor of satisfaction of customs. The item, companion rela-tionship, was the main factor of dissatisfaction of customs. Third, there were significant differences in members’ participative moti-vation, satisfaction and behaviors of the demographic variables.
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Chen, Chia-Ling, and 陳嘉玲. "Investigating Credit Card Holders’ Customer Loyalty from Customers Relationship Management Point of View－Example of Taipei City and Taipei County－." Thesis, 2002. http://ndltd.ncl.edu.tw/handle/40690649234473616677.
Full textAbstract:
碩士銘傳大學
管理科學研究所
90
Recent years, credit card industry in banking operations has been in furious competition. To be able to operate for going-concern, keep developing new and maintaining existing customers are definitely necessary. Hence, how to maintain good relationship with customers to strength their willingness to frequent communicate with back has become very important. Therefore, the motivation of this research is to investigate correlations among customer value, customer satisfaction, customer relationship, and customer loyalty from customers’ point of view and through questionnaire to understand credit card holders’ recognized feelings while interacting and communicating with the issued bank. The research targets are credit card holders live in Taipei city and Taipei county. The available sample size is 460, major results are as following: 1. Partial demographic variables are related to credit card holding situations. The results could be a reference for operator in planning for related marketing strategy 2. Partial demographic variables and credit card holding situations have significant differences to customer value, customer satisfaction, customer relationship and customer loyalty. 3. There is positive relationship between customer value and customer satisfaction. Meanwhile, these two variables are correlated, when customer value affect customer satisfaction, the customer satisfaction will reflect back to customer value. 4. There is positive relationship customer satisfaction and customer relationship. Customer satisfaction affects customer relationship, which means when customers recognize credit card issuing bank more then the relationship will show betters. 5. There is positive relationship between customer relationship and customer loyalty, Customer relationship affects customer loyalty, which means when customers have better relationship with the credit card issuing bank, higher customer loyalty are found among customers to the credit card issuing bank.
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Manett, Jason Daniel. "Sociability and thanking behaviour : gender differences in customer courtesy during purchase interactions." 2005. http://hdl.handle.net/1828/724.
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The aim of this study was to determine what differences exist between male and female customers in their displays of courtesy during purchasing interactions with cashiers. Based on previous research, it was hypothesized that female customers would display more sociability than male customers. Specifically, it was hypothesized that females would display more verbal behaviours, more eye contact and more smiling than male customers. These measures were combined into a composite measure of total sociability. Data were collected in three locations, the University of Victoria cafeteria, a coffee shop and a fast-food restaurant through unobtrusive direct field observation by two coders. Data analysis included inter-coder reliability, as well as independent means tests for each component measure, and the composite measure of total sociability. Consistent with the hypotheses, female customers displayed more verbal behaviours, smiling and eye contact, and correspondingly, more total sociability than male customers. While each of these differences was statistically significant, very little of the variance was explained by gender.
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Amorim, Thais Costa Rabelo. "The dynamics that underpin the overrepresentation of female young offenders in custody for administrative offences in British Columbia." Thesis, 2013. http://hdl.handle.net/1828/5019.
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This study used thematic analysis to investigate how youth court professionals, namely Youth Court Judges, Youth Probation Officers, and Youth Police Officers, make decisions to incarcerate young females for administrative offences. Sixteen professionals from Lower Vancouver Island shared their experiences through one-on-one interviews, which were then thematically analysed. This method of analysis shed light on four major themes across the professional groups: i) The Youth Criminal Justice Act (2002); ii) Decision-making; iii) The decline in crime; and iv) Services for adjudicated youth. Findings were discussed in relation to the literature and the resources currently available in the community.Graduate
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0398
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tamorim@uvic.ca
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Ho, Chia-Wen, and 何佳紋. "Relationship between the Service Quality, Customer Satisfaction and Customer Loyalty of Sushi Express in Miaoli County." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/71101069838803169574.
Full textAbstract:
碩士育達商業科技大學
休閒事業管理系碩士班
101
This Study focused on Sushi Express, the leading revolving sushi restaurant in Taiwan. The connection among service quality, customer satisfaction, and customer loyalty was investigated by random questionnaire on customers in the towns of Toufen and Miaoli. The first part of the questionnaire was basic personal information, and the second, third and fourth parts of the questionnaire were to measure the service quality, customer satisfaction and customer loyalty of Sushi Express, which were quantified through the five-point Likert scale. Service quality was measured on four constructs of tangibility, reliability, responsiveness, and assurance and empathy. Satisfaction was measured on three constructs of food, price, and service. The survey data was analyzed by descriptive statistics, independent sample T-test, one-way ANOVA, Pearson correlation analysis, and regression analysis. Based on the findings from the data analysis, the conclusions were as follow: (1) the customers had a positive evaluation of service quality, satisfaction and loyalty of Sushi Express; (2) some demographic variables affected the variance in service quality and customer satisfaction; (3) both service quality and customer satisfaction were positively correlated with customer loyalty; (4)“assurance and empathy” of service quality and “food” , “price” and “service” of customer satisfaction could effectively predict customer loyalty.
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Cing, Hwang Su, and 黃素卿. "An inquiry on the customs of marriage and giving birth in Liouciou Township Office, Pingtung county." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/v5bhxd.
Full textAbstract:
碩士國立臺東大學
華語文學系
95
Liouciou Township Office is the only insuler in Pingtung county. It owns abundent marine resources and human landscape. Combined with the time and the space, the lifestyle of the island’s residents becoms a kind of the unique culture which is apart from the Taiwan’s main island. Among these cultures, marriage and rear are the specialist. Currently, the Liouciou island still sustain the custom of going to meet one's bride at her home before escorting her back to one's own home for the wedding with a bridal sedan chair, and it recruits female carman overall. Expect for this, the other relevant customs are also unique. Due to these reasons, it deserves to be inquired deeply. The approaches of questionnaire, deeply interview and on-site investigation are used to record the island’s unique marriage and giving birth in this dissertation, and further understand how these two customs are deeply rooted in the residents’ lifestyle. Expect for building a whole part of the culture in the marriage and giving birth, the karma and context which are formed in the unique space are also going to be inquired. After the research, this dissertation induct the indigenous customs of marriage and giving birth. These characteristics are written below: 1. The customs of marriage and giving birth are deeply influenzied by religious belief. Procedures from the premarriage’s chossing day, named after the birth, and especially marry a bride ceremony are proceeded by the deity’s leadership. It is convinced that many taboos are formed deeply by the influence on religious belief. 2. the customs of marriage and giving birth exist the strong sexual perspective. The perspective of valuing men and belittling women is deeply rooted, and in order to pass down the posterity’s business, the son’s marriage is especially the most important matter. Women are proud of getting a boy, and it also a way to cultivate her status in her husband’s family. 3. The customs of marriage and giving birth retain the special conventions. Procedures from marriage’s going to meet one's bride at her home before escorting her back to one's own home for the wedding with a bridal sedan chair, bride’s entering a door, and circumventing of husband’s family, to cooking oil rice on the complete month, and the custom of dumpling, are teemed with characteristics. 4. The customs of marriage and giving birth keep an eye on reciprocity with Courtesy between relatives by marriage. Procedures from two family’s alliance on the marriage, to giving the gift of complete month, four months, and year old on the custom of rear, increase the contact and interact between relatives by marriage. 5. The customs of marriage and giving birth show the dense humanness. Procedures from distributing bride cakes and remains of foods on the marriage, giving the gift of a month of time starting from delivery of a baby or the period of the mother's rest, giving red dumpling on the complete month, and especially providing relatives to pack foods on the marriage banquet, pervade the dense humanness everywhere.
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Teng, Hsiu-tao, and 鄧秀桃. "Service Quality, Customer Satisfaction and Customer Loyalty-An Example of Ping- Tung County Gas Station in Service." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/94984684385719862954.
Full textAbstract:
碩士義守大學
管理研究所碩士班
93
A lot has changed in the Taiwan’s petroleum industry over the last several years since the government’s implementation of policy on economic internationalization and trade liberalization. Through the gradual removal of regulations and the changing role of government, reform effort was done to open up and liberalize the markets that had previously been controlled by the state and public corporations. Under such competitive economic environment, the enterprise must take steps to increase profit margins and to improve customer’s loyalty by satisfying the customer’s needs. In our study, we conducted a survey by analyzing the questionnaires collected from customers of the gas stations affiliated with the Chinese Petroleum Corp and Formosa Petrochemical Corp in Ping-Tung County to explore the relationships between service quality, customer’s satisfaction and customer’s loyalty. Paired-t test was used to analyze the difference between important degree of service quality and service satisfaction. T-test and one-way ANOVA test were used to analyze the effects of different variables on the perception of the importance of service quality. Correlation between the degree of perception of the importance of service quality, customer’s satisfaction and customer’s loyalty were tested with Pearson’s correlation test. Regression analysis method was used to explored the variables bearing significant effects on the relation between the degree of perception of the importance of service quality, customer’s satisfaction and customer’s loyalty. In our study, significant impact of education levels and age on the perception of the importance of service quality was found. Positive correlation between degree of the perception of the importance of service quality, customer’s satisfaction and customer’s loyalty was also noted. Besides, significant effects of service quality reliability, tangibility and responsiveness of the service satisfaction on the relationships between importance of service quality, customer’s satisfaction and customer’s loyalty were also noted in our analysis.
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Lagarto, Gonçalo Saraiva Azevedo. "os limites e os custos do rccte em reabilitação: o edifício como sistema energético "tout court"." Master's thesis, 2013. https://repositorio-aberto.up.pt/handle/10216/68480.
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Lagarto, Gonçalo Saraiva Azevedo. "os limites e os custos do rccte em reabilitação: o edifício como sistema energético "tout court"." Dissertação, 2013. https://repositorio-aberto.up.pt/handle/10216/68480.
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Chang, Szu-Fu, and 張賜福. "The Study on Service Quality and Customer Satisfaction by Applying Artificial Neural Network for Taiwan Power Company--An Empirical Study of Residential Customers in I-Lan County." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/44408514593901809003.
Full textAbstract:
碩士國立東華大學
企業管理學系
91
Abstract This research is focus on the “Customer Satisfaction” and “Life Style” for the Taipower residential customers, because of electricity liberalization and privatization, Taipower is going to challenge the market they never have. I hope I can offer some useful and valuable information to improve service quality and increase customer satisfaction for Taipower company. The research use questionnaire survey to collect the specific information that I need, second I use “Multivariate Analysis” and “Artificial Neural Network” to code and analyze information after it has been collected. In conclusion, there are four major points: 1. The perceptions of residential customers in I-Lan county about the service quality characteristics of Taipower company are different due to various satisfaction degree. 2. The important service quality characteristics for the Taipower residential customers, there are five very important dimensions: “Service Quality of Staff and Systems”, “Empathy”, “Service Response”, “Environment Clean and Technical Service”, and “Convenience of e-service”. 3. In the service quality dimensions of satisfaction degree, it is significant influence for the customer whole satisfaction degree by “Service Response”, “Empathy”, and “Staff Quality for the Customer Service”. 4. Life style of “Desire Chasing”, “Depend on Electrical”, “Cheerfulness and Happiness”, “Reality”, “Economical”, and “Information Collection” have effect on the conception of the Taipower residential customers. In addition, this research use “Discriminate Analysis” and “Artificial Neural Network” to identify a customer group who identify the difference in quality, The hit rate are 97.10 % and 98.87 %. The statistic results also found that artificial neural network technique got a better classification rate than discriminate analysis method. Keywords: Service Quality, Customer Satisfaction, Life Style, Multivariate Analysis , Artificial Neural Network.
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Livingston-Lowe, Deborah. "Counting on Customers: John Campbell, 1806-1891, Middlesex County Handloom Weaver." Thesis, 2012. http://hdl.handle.net/10214/4042.
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John Campbell (1806-1891) was one of about 370 Scottish handloom weavers who brought his technical and professional skills to Ontario in the mid- to late-nineteenth century. From 1859 to 1885, Campbell recorded customer orders for close to 54,000 yards of cloth in a 302-page account book, a document which reveals the relationship between producers and consumers in nineteenth-century rural Ontario.
This thesis is a quantitative and qualitative examination of Campbell’s inputs and outputs using his account book, looms and textiles. The analysis of Campbell goes beyond the current historiography of handloom weavers by utilizing evidence from documentary sources and material culture contributing to the larger understanding of a self-employed artisan’s production. The case study of one weaver with this level of detail has not been performed to date and provides an important link for the partnership between handloom weavers and their customers. While Campbell’s customers provided a necessary infrastructure for him to operate by participating in pre- and post-weaving production, Campbell’s presence satisfied his customers’ needs not only for cloth, but a way of life that maintained economic and social stability for men and women in south-western Ontario. This thesis conveys the layers of complexity of weaver, technology and customers at the end of an era for handloom weaving in Ontario.
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KAO, CHIA-HUNG, and 高嘉宏. "A Study on Food Court for Department Store Use European Customer Satisfaction Index Model." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/sm6fu4.
Full textAbstract:
碩士朝陽科技大學
休閒事業管理系
106
Purpose: This study aimd to analyze differences among Food Court customer from various backgrounds in European Customer Satisfaction Model and understood the loyalty of them; Methods: The main research subjects were Food Court customers for department store in Taichung by random sampling. 722 valid questionnaires were used for analysis with an 96.2 % of recovery ratio. The main research methods are descriptive statistics, analysis of variances and path analysis by Statistical Package for Social Science 19.0 for Windows (SPSS 19.0 for Windows) and Mplus 7.0 Statistical Data Analysis Software; Results: (1)The most of Food Court customers are female, the age of 21 to 30 years old, students, university graduated, income less than NT$20,000 monthly, and to go Chungyo Department Store. (2) Consumers have a high level of awareness and feeling of the department store food court. (3) The age, educational background, income and location in European Customer Satisfaction Model were significantly different, not sex and career. (4) Perceived value and customer satisfaction on expectations have a significant effect, perceived value and customer satisfaction on perceived quality of “hard ware” have a significant effect, Perceived value and customer loyalty on perceived quality of “human ware” have a significant effect, customer satisfaction on perceived value has a significant effect, and customer loyalty on customer satisfaction has a significant effect. But perceived value and customer loyalty on image don’t have a significant effect; Conclusion: Each food court for department store needs to shape its unique image and expands its multi-ethnic group. Enhancing consumers' expectations of it, and increasing the cognition of products and services will make consumers more satisfied and loyalty rise.
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Huang, Yu-Ju, and 黃毓茹. "The Changing of the "Tiam-Ong-Wi-Tsu" Ceremony Used in Taiwanese Funerals--Based on Penghu County Customs." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/8z8t6b.
Full textAbstract:
碩士南華大學
生死學系
102
This paper mainly discusses the evolution of the “Tiam-Ong-Wi-Tsu” (TOWT) ceremony (hereinafter called “Tiam-Tsu” (TT) ceremony) used in Taiwanese funerals. The research is based on Penghu county funeral customs in an effort to further understand the evolution, its causes and impact on Taiwanese funeral customs. Traditionally, the Taiwanese have always believed in the “Immortal Soul”. After death, the “TT” ceremony is performed in the belief that the spirit of the deceased will move into and remain in the “Deceased Nameplate Tablet”, then the body is either buried or cremated. This ceremony symbolizes the demarcation point between life and death – this transformation of life is the key point to the funeral ceremony. Due to ever changing social etiquette and the passing of time, many reverence ceremonies have been eliminated. Among all, the “TT” ceremony is the most commonly abandoned due to its meaning not being completely understood. This has affected people’s feelings towards the deceased and led to the decline of filial piety. This thesis uses qualitative as the main method and quantitative as the supportive method. It is further supplemented with research, document analysis, fieldwork, participant observation, and interviews with experts. It utilizes twelve funeral cases and interviews with seven “TT” officers for in-depth analysis. Based on the “TT” ceremony as the focal point, this paper explores the differences, change and continuity among Taiwanese funeral traditions, and Penghu county traditional and modern customs. Furthermore, it uses all of the findings to investigate the relationship between the “TT” ceremony and current ancestral honoring rites. I hope through this study to enlighten people on the subject of ancestral honoring rites, so they are no longer “blind followers” who “do-as but don’t know why”. The goal is to provide education on the heritage of traditional culture, especially where there is insufficient coverage in the current literature on the subject.
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Chou, Chen-line, and 周珍璉. "A Study of Service Quality, Customer Satisfaction and Customer Loyalty of Trainees' Parents of Taekwondo Hall in Taoyuan County." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/46680089647335148480.
Full textAbstract:
碩士國立體育大學
體育推廣學系
102
The purpose of this research is to comprehend the consumer spending behavior of Taekwondo training centers in Taoyuan County. There are three main focuses of the study which are services quality, customer satisfaction, and loyalty. The consumers, the parents of Taekwondo students, were asked to fill out the questionnaires designed by the author for data collection. This paper studies a total of 500 questionnaires were issued, recovering valid questionnaires 381 shares and the rate of return was 45%.The results of consumer spending behavior are as followed: 1. About services quality: Guarantee and care provided by the training center were the main option to be considered. 2. About customer satisfaction: The professional and skillful coach was the first option. 3. About loyalty: Consumer showed the loyalty when they wanted to keep learning and pay the fee in the same training center. 4. Gender and career: Different gender and career had different options on services quality. Different gender had different options on customer satisfaction. And different education status had different options on loyalty. 5. The relation between services quality, customer satisfaction, and loyalty was positive correlation Finally, based on the results of this study, suggestions for practical application and future direction are provided.
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Tu, Su-Chu, and 塗素珠. "Traditional marriage etiquette and custom discussion in the Lin-Nei township of Yun-Lin County." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/799x54.
Full textAbstract:
碩士國立臺東大學
華語文學系
97
This article from eight village of “Lin-Nei township “, elect the thirties-to-seventies southern Fujian Province people for the as the research object. With semi-structure interview method, we investigate the marriage customs ceremony of the town, as main structure of research. This structure combines the social background and the transportation, divide into two major periods. The first period is the era of “the bridal sedan chair”; and the second period is the era of “the gift car”. According to the result of investigating, find each of the period have its own special ceremony in marriage customs. State it as follows: The first period, the era of “the bridal sedan chair”: Because of the generally poor economic situation at that time, it was to have capacity for industry and thrift to live between each other, in order to lighten the financial burden on marriage customs of men and women, some special customs appeared in this period. For instance, while the blind date; it replaces “tea serving” with “cigarette serving “in the ceremony, and the wood betrothal gifts was taking the place to “two layers of thank basket”. Even whom bride wear marry clothing substitute with vulgar one. Though by carrying on marriage customs briefly, the villager pay attention to human touch by inviting whole villagers to participate in the bridegroom's own wedding with betel nuts and cigarette in Hu-Ben village. The other villages were not invited in person by a bridegroom, but asked relatives and friends to help to invite village people to go to the husband's home to drink the wine drunk at wedding feast. The second period, the era of “the gift car”: After taking a favorable turn gradually in economy, the special etiquette and custom appearing is as follows, the husband house will prepare gold jewelers as rings, earrings and bracelet for the bride, and pre-mother-in-law will take the ceremony called “hook the relationship” which wearing the earrings for bride. At the night after getting married, the bride will bring the cash of the husband's family. After the husband's family looked over the cash, they add some gifts and red envelope. Because the industry and commerce is developed, the chance of contacts between men and women increases; therefore, if the bride is pregnant before marriage, the husband family will put the baby's cotton-wadded quilt and carrying scarf on the bride's seat at the ceremony car in the wedding day. This ceremony is called “prevent miscarriage”.
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LIN, JIN-YI, and 林錦奕. "A Study on Relationships among Service Quality, Customer Satisfaction and Customer Loyalty: The Case of Labor Agency Industry In Miaoli County." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/shrc89.
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碩士育達科技大學
行銷與流通管理所
105
For recent years, the demand of human agency for enterprises in Taiwan has a high degree of change and competition, service providers began to pay attention to service quality and customer satisfaction. If one can grasp the customer in advance for the service needs and requirements, and provide a sound service system, it is believable that the one can stand out in the highly competitive market. Relatively, in this competitive environment, how to increase the willingness of the customers to rebuy products or services, build customer loyalty to the product, is a very important issue. The purpose of this study is to explore the correlation between service quality, customer satisfaction,and customer loyalty. If a human agency wants to stand out in such a competitive environment, for the different customer needs, a variety of services must be provided and quality needs to be improved, therefore enhancing customer satisfaction and loyalty and achieving sustainable development goals. In this study, a total of 250 questionnaires were collected from the consumers who had been entrusted to the human agency industry in Miaoli County. A total of 231 questionnaires were collected and 215 of them are valid. The questionnaire was used for statistical analysis, reliability analysis, efficiency analysis, regression analysis to test the hypothesis. Based on the test results, the following conclusions has been brought out: (1)The quality of service will not be differed significantly due to "demographic variables". (2)Customer satisfaction will be differed significantly due to "demographic variables". (3)Customer loyalty will not be differed significantly due to "demographic variables". (4)Service quality has a significantly positive impact on customer satisfaction. (5)Service quality has a significantly positive impact on customer loyalty. (6)Customer satisfaction has no significantly positive impact on customer loyalty.
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Tsai, Li-Chi, and 蔡麗琪. "The Study on Service Quality, Enterprise Image, Customer Satisfaction and Customer Loyalty- With Cram Schools at Changhua County As An Example." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/4adrpz.
Full textAbstract:
碩士康寧大學
企業管理研究所
103
With the low birth rate and multi-admission of schools, the phenomenon of most children’s after-school arrangements for cram school, auxiliary class, talent class are growing generally recently. The mission of cram schools were not just to teach students, but also to serve the parents. The conditions parents choose for their children’s cram schools are more strict. In this study, the concept of service quality and enterprise image, combined with customer satisfaction and loyalty explored the relationship between enterprise image, customer satisfaction and loyalty between the various dimensions. This study used a questionnaire survey method, from October to November in 2014. The parents of Changhua County students participating in cram school for the object, total of 500 questionnaires were issued, the effective samples are 412 questionnaires, the effective response rate was 82.4%. Statistical Methods uses SPSS21.0 and AMOS22.0 conduct data analysis software package for analysis and tools. Understanding the distribution of various demographic variables circumstances the parents of students in cram school through descriptive statistics. Using t test and ANOVA analysis to explore are there significant differences between service quality, enterprise image, customer satisfaction and customer loyalty under the condition of the different demographic variables using independent samples, and then explore the relationship between service quality, enterprise image, customer satisfaction and loyalty between the various facets and validation of the analysis by structural equation model research hypothesis. Results of research showed significances were found between Service quality and Customer satisfaction. The same results were also found among CIS, customer’s satisfaction and customer’s loyalty. It is indicated that part of the establishment of this hypothesis, and based on research results make practical recommendations to the education sector.
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Lai, kuan-yu, and 賴冠諭. "A Study On The Relationships between Service Quality, Customer Satisfaction and Customer Loyalty of The Internet Farm Shop of Taitung County." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/77469678210465205161.
Full textAbstract:
碩士國立臺東大學
健康促進與休閒管理碩士在職專班
101
The purpose of this research is to discuss the relationships between service quality, customer satisfaction and customer loyaltyof The Internet Farm Shop of Taitung County. This research is to use questionnaire survey to collect data. The questionnaire is designed for service quality, customer satisfaction and customer loyalty measure based on the research purpose. The survey duration is from Jan 1st, 2012 to May 31th, 2012.The total of 966 questionnaires were sent out, and 966 valid sampl es were recovered. The valid response rate is 99.2%. After using descriptive statistics,independent sample t test, one-way ANOVA analysis and structural equation modeling to do data analysis, the conclusion is as below: 1. The proportion of women in the study sample is higher. To distingish the age variation, the users' age are mostly 40 to 49 years, secondly 30- 39 years old. As for the level of the users' educational beackground, they are mainly above college graduates. The occupation of the users are primarly public servants, secondly users of other occupations. Each Online Shopping Duration is primarily 1 to 3 hours, secondly 3 to 6 hours. To distinguish from the users' on-line shopping experiences, the hightest proportion is 6 months - one year, secondly 3 - 5 years. 2. The survey result in The Internet Farm Shop of Taitung County is as below: the highest score of service quality is "to provide the latest internet farm news", followed by " providing the professional content in the website". The highest score of customer satisfaction is "transaction process", follow by "product satisfaction". The highest score of customer loyalty is " I will talk about the advantages of The Internet Farm Shop of Taitung County with others", followed by "I will buy product, if this product is sold in The Internet Farm Shop of Taitung County ". 3. First, using structural equation modeling to analysis service quality and customer satisfaction factors can be learned, both factors have the existence of significant correlation; Second, using structural equation modeling to analysis service quality and customer loyalty, both of these two factors exist significant correlation. Using equation modeling to analysis customer satisfaction and customer loyalty, both of these two factors exist significant correlation.
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Li-Kuang, Chen, and 陳利光. "The Effect of Customer Relationship on Customer Satisfation and Loyalty in Taiwan Traveling Industries --- Empirical Study of Taipei City and County." Thesis, 2002. http://ndltd.ncl.edu.tw/handle/03052486297910927064.
Full textAbstract:
碩士輔仁大學
管理學研究所
90
Recent years, the living condition has increasingly leveled up in Taiwan. The proportion of Taiwanese devote to traveling activities was quite high and became a popular trend. Owing to the traveling belongs to service industries, thus the content of service is hard to build up a consistent and satisfying standard. This paper aimed at “customer relationship” and “customer traveling motivation”---customer relationship means that what relationship between traveling company and customers should be built up, and the relations divide into financial relationship, structural relationship, and social relationship. However the customer traveling motivation means the purpose of which customers participate in traveling. They are physical motivation, cultural motivation, human relation motivation, shopping motivation, and the motivation that ones want to discover the whole world. It is easier to set up the customer satisfaction and loyalty by finding out the influence factors of them. Among effective 249 samples, we found that there is a large proportion of financial customer relation in all the customer relations. However it is also likely resulting in customer unsatisfaction; the significance of customer relation reveals that both of the social and structural relations affect the customer loyalty and satisfaction, while social relation lead to higher customer loyalty and satisfaction. Thus, the traveling agents are salesman oriented in Taiwan filling with Chinese traditional friendliness. On the contrary, the financial incentive is the source of customer complaint and the reason is low price comes up with low service quality. After adding the cross analysis of customer traveling motivation, we conclude that traveling agents could set up customer relations with several kind of customer by social ways: physical motivation customers, cultural motivation customers, shopping motivation customers, and the customers of motivation that want to discover the whole world. And it is suited for physical motivation customers, cultural motivation customers to build up structural relation. This paper not only investigates the customer service quality, but also adds two factors, customer relation and customer traveling motivation, to discuss customer loyalty and satisfaction, and there is reliable evidence that these two factors do affect the customer loyalty and satisfaction. Roughly speaking, besides customer satisfaction, social and structural relations also affect customer loyalty directly and indirectly. Therefore, in addition to serving customers (customer satisfaction) and gaining profits (customer loyalty), traveling agents should build up social and structural relations with customers to lead to maximum customer satisfaction and loyalty.
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HSIEH, CHIH-KAI, and 謝智凱. "The Study of Bubble Tea Stores Brand Name, Brand Image, Customer Satisfaction and Customer Loyalty: A Case Study of Changhua County." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/z5ax84.
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碩士康寧大學
企業管理研究所
107
The purpose of this study was to investigate the effects of brand awareness, brand image, customer satisfaction and customer loyalty on bubble tea stores. The subjects of this study were customers in Changhua County. This research was to use in questionnaire survey, and a self-designed questionnaire was used to survey the brand awareness, brand image, customer satisfaction and customer loyalty of bubble tea stores. 500 questionnaires were issued, and 446 valid questionnaires were collected. The effective recovery rate was 89.2%. The data collected were further analyzed with reliability analysis, descriptive statistics, independent t-test, one-way ANOVA, Pearson correlation, and regression analysis. The study found that: 1. Brand awareness has a significant positive impact on brand image. 2. Brand awareness has a significant positive impact on customer satisfaction. 3. Brand awareness has a significant positive impact on customer loyalty. 4. Brand image has a significant positive impact on customer satisfaction. 5. Brand image has a significant positive impact on customer loyalty. 6. Customer satisfaction has a significant positive impact on customer loyalt
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Lin, Yung-Shu, and 林詠淑. "A Study on Customer Satisfaction at the Digital Opportunity Centers in Chiayi County." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/26104122677172501413.
Full textAbstract:
碩士國立中興大學
國家政策與公共事務研究所
97
In order to understand the outcomes of the policies of bridging digital divide, this research investigated the implementation of the Digital Opportunity Centers (DOCs) in terms of public service quality. Questionnaire and in-depth interviews were used to collect data. There were 442 valid convenient samples in the survey asking the subjects’ perception of the service quality in DOCs. Demographical variables and service quality constructs were included in the survey. Statistical analysis included descriptive analysis, analysis of variance, and linear regression. In addition to understanding user satisfaction with the DOCs, the relationship between customers’ overall satisfaction and loyalty to DOC services were also discussed. The in-depth interviews were conducted to the workers in DOCs to collect qualitative data for comparing with the findings from customer survey so as to further examine DOCs’ business strategies. It is found that service manner, professionalism, marketing, convenience of time, and equipment are four service qualities that affect customer satisfaction, which in turn affects customer loyalty. The in-depth interviews also showed that the focus of DOCs’ current operation is information education, while culture preservation, local industry marketing, and social care are important DOC objectives yet to develop.
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Chiang, Kuo-Liang, and 江國良. "Gas Station Service Quality and Customer Purchasing Behavior—The Case of Taipei County." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/66719730916282719952.
Full textAbstract:
碩士龍華科技大學
商學與管理研究所碩士班
91
The service quality became an important factor to the success of a corporation recently. It is also a major consideration in making strategy decisions. This research applied SERVPERF method to measure the service quality of CPC and FORMOSA gas stations in Taipei County. Through the study of questionnaires, we focused on the customer behavior of both CPC and FORMASA gas stations. It studied the structure of service quality and the relationship between overall service quality and loyalty. The statistics analyses applied to this research are as follows: 1.Extracting the factors of service quality through the factor analysis. 2.Applying one-way ANOVA to the factors of service quality and customer demographic data to study the relationship between customer behavior and service quality. 3.Using T-test to analyze the difference between the service quality of CPC and FORMASA. 4.Using Chi-square test to investigate the distribution of CPC and FORMASA customers. 5.Conducting the analysis of service quality and customer loyalty. According to the result of this research, it provides several suggestions for the future operation strategy to gas station business. Through the suggestions of this research, we believe that it can provide gas station business to increase the quality of service in order to run business forever.
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Sinh, Sung Minh, and Sung Minh Sinh. "The relationship between tourism service quality and customer satisfaction in Meo Vac County." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/93596851590830674371.
Full textAbstract:
碩士義守大學
企業管理學系
102
In order to promote tourism industry, Government of Meo Vac County has put many efforts to develop the restaurant as well as hotel system in the area. Besides, the infrastructure of the county has been continuously improved and the Government also tries to enhance to awareness of people in tourism development. However, tourism industry is still a new industry in Ha Giang province in general and in Meo Vac County in particular. In parallel with developing the quantity of services, tourism industry in Meo Vac County should also take into account the quality aspects in order to attract more tourists. The need of researching the mentioned relationship is very important as tourism industry is considered as the key industrial sector in Meo Vac County. The study is conducted with application of quantitative research method with data is collected by using survey of questionnaire. The data analysis results show that 5 attributes of perceived service quality are statistical significant to customer satisfaction and 5 attributes can explain for 82.5% changes of customer satisfaction with data achieved from survey with 300 customers who have visited to Meo Vac County in this year. Furthermore, linear regression analysis also provides the estimation of partial correlation coefficients of 5 attributes as 0.193, 0.175, 0.162, 0.233, and 0.177 and they are statistical significant at 5 percent of confidence interval.
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Lin, Cheng-Kuo, and 林正國. "A study on Customer Satisfaction and Future Improvement Strategies in Food Court Service - An Empirical Study." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/kb6bt8.
Full textAbstract:
碩士義守大學
管理碩博士班
104
With the improvement of the quality of life and consumption levels, people''s lifestyle is transformed.In this study, we adopted the references of the service quality, and the interviews with the managers of the companies as the core of designing the survey. Then, we obtained Tangibles,Reliability, Responsiveness, Assurance, Empathyto designthe questionnaireand perform the research by the Convenience Sampling. According to the participants’ analysis on the service gap, the customer satisfaction, and the improvement strategies, it revealed that participants valued these terms as they were 4or above of these five categories. Furthermore, in Satisfaction,we found that the service would be needed to be improved because of the lower score.In Empathy, the question, stores in the food court could not offer the customized service, which was 2.38 also revealed the food court should improve these terms.Moreover, this result suggested that Assurance is the only significant positive effect, and the others were the negative ones. According to one-way analysis of variance showed that the main age and "customer satisfaction" Satisfaction "Quality of Service" "I think the food court staff always willing to help customers." and disposable income and "customer satisfaction" satisfaction in the "quality of service", places really large item of "I think the food court when faced with customer service problems, customers can put ourselves imagine." there are significant differences. Based on survey results, they revealed that the service quality should be improved because the scores were less than 4.Hence, this study suggested that the equipment, food, attendants, and the atmosphere offered by the food court of the company should be improved to meet customers’ expectations. Therefore, companies could attract customers, and increase operational efficiency.
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Lin, Ding-Shiang, and 林定香. "The Effects of Customers\'\' Willingness to Wait on the Revenue of a Food Court Style Restaurant." Thesis, 2019. http://ndltd.ncl.edu.tw/cgi-bin/gs32/gsweb.cgi/login?o=dnclcdr&s=id=%22107NCHU5402008%22.&searchmode=basic.
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Chao, Wei-Chih, and 趙偉智. "An Investigation of Correlations among Sevice Quality, Job Attitude, Customer Loyalty and Customer Satisfaction-An Examples of Banking Industry in Chiayi County." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/cs9kfs.
Full textAbstract:
碩士南華大學
企業管理系管理科學碩博士班
102
Ever since the government started to allow new banks to be set up in the 1990s, the banking industry has been entering its warring state era, when all banks are competing to fight over customers. With more and more customers seeking alternative banks for better service, the banking industry began to realize that besides gaining new customers, they should also maintain solid relationships with their existing customers in order to prevent them switching to competing banks. In order to increase customer satisfaction and hence loyalty, banks strive to improve their service quality and the working attitude of their staff. This research investigates correlations between service quality, working attitude, customer loyalty and customer satisfaction. Samples were taken from bank customers in the Chiayi region, with 340 copies of questionnaires distributed, among which 302 valid ones were returned and used for further analysis. Results: The statistical analysis was conducted using SPSS18.0 software. The hypothesis was tested using descriptive statistics analysis, factor analysis, reliability analysis, correlation analysis and regression analysis. The overall model fits the standard level of validation, indicating that the theoretical specification of this study can be supported. The variables show that there is a significant positive impact of service quality on customer satisfaction and customer loyalty. Customer loyalty has significant positive impact on customer satisfaction. There is partially significant positive mediating effect between service quality and customer satisfaction, while the impact of working attitude on service quality and customer satisfaction has not moderating effect.