Relevant bibliographies by topics / Database of customers

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Database of customers'

Author: Grafiati
Published: 4 June 2021
Last updated: 14 February 2022

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Journal articles on the topic "Database of customers"

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Smirnova, A. S., and A. A. Khanova. "Conceptual Structure of the Insurance Company's Customer Database Management System." Proceedings of the Southwest State University 24, no. 2 (October 4, 2020): 122–35. http://dx.doi.org/10.21869/2223-1560-2020-24-2-122-135.

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Purpose of research is to develop a conceptual structure for managing the customer database of the insurance company based on the integration of models of data mining and system dynamics. The implementation of the conceptual structure involves clustering the customer database, modelling the dynamics of the customer database and developing strategic goals for each segment of the customer database in order to increase customer lifetime value.Methods. The article presents a theory-multiple model of the insurance company activity in the context of customer relationship management, which made it possible to determine the logical structure, system relationships as well as a set of functions performed within this process.Results. The proposed conceptual structure of the customer relationship management system includes tools for analyzing key indicators of the customer database, segmenting the database using several clustering methods and structuring by indicators of customer's profitability, satisfaction with insurance services as well as strategizing sales development for each customer segment, which includes the formation of management decisions in the form of marketing activities, optimizing costs and expenses in promoting services on the market due to rational and competent positioning.Conclusion. Based on the task set, an algorithm that allows analyzing the customer database by key indicators, segmenting, structuring customers and forming sales development strategies of the insurance company aimed not only at retaining existing customers but also at increasing the value of each one by increasing customer lifetime value and increasing sales for each cluster as well as increasing the volume of insurance premiums by attracting new customers is proposed.
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Iriqat, Raed A. M., and Mohannad A. M. Abu Daqar. "The Impact of Customer Relationship Management on Long-term Customers’ Loyalty in the Palestinian Banking Industry." International Business Research 10, no. 11 (October 13, 2017): 139. http://dx.doi.org/10.5539/ibr.v10n11p139.

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This paper aims to investigate the impact of customer relationship management on Long-term Customers’ Loyalty in the Palestinian banking industry. The data was collected through distributing questionnaires on the Palestinian banking employees. Using multiple regression analysis tests, this paper finds these results; there is a positive and strong linear relationship between dependent variable “long-term customers’ loyalty” and CRM, the CRM dimensions are service quality, customer’s database, solving customer’s problems, employees behavior, and CRM system integration. At the end, the two predictors (employee’s behavior and CRM system integration) explained 48.2% of the variance in the long-term customers’ loyalty. The scholars’ found that banks have to investigate why there is a difference in the service quality level between male and female employees where male employees more effective than females. Furthermore, banks need to update their customers’ database in order to be alerted to changes in their customers’ requirements and needs to retain their loyal relationships with customers.
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Indrajani, Indrajani. "Analisis dan Perancangan Sistem Basis Data pada Rumah Sakit." ComTech: Computer, Mathematics and Engineering Applications 1, no. 1 (June 1, 2010): 204. http://dx.doi.org/10.21512/comtech.v1i1.2226.

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The purpose of this study is to analyze and design a database to support the information needs of hospitals, especially in Customer Relationship Management (CRM). The method used is the method of collecting data by using data searching techniques that include interviews, document study, observation and literature study. Then the research uses the methods of analysis and database design database design that includes conceptual, logical, and physical. The conclusion the database system capable of storing data is integrated, hospital information needs, and improve health services to the customers in this patient in particular and society in general. Conclusions that can be gained from this research is the existence of this database system so the hospital can manage customer data and conducted traksaksi customers, improve the effectiveness in obtaining customer satisfaction and loyalty where customers are able to promote his experience to new customers, and become a hospital options through improved health services to the community.
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Łodziana-Grabowska, Joanna. "SIGNIFICANCE OF DATABASE MARKETING IN THE PROCESS OF TARGET SEGMENTS IDENTIFICATION AND SERVICE." Problems of Management in the 21st Century 6, no. 1 (April 5, 2013): 40–47. http://dx.doi.org/10.33225/pmc/13.06.40.

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The study aims at presenting the position and role of marketing databases in the enterprise’s market operations and achievement of sales targets. The study identifies the following elements pertaining to the discussed issue: essence and parts of the database marketing, significance of the database marketing in the process of target segments service, database and customer relationship management as well as the problem of the customers’ privacy in relation to their data being used and processed by market entities. It should be emphasized that the informational systems constitute the basic elements supporting the process of sales management and service of the company’s target segments. It should be stressed that for the trade marketing the identification of a recipient type is of significance, which is presented in this study with reference to the database marketing. The database may also contain the information on products, departments and sales force involved in a specific marketing action. With such database at their disposal the companies become mobile in terms of their offer adjustment to the market requirements, while by making the customer the central point of their focus, their marketing becomes an essential and effective tool of building their relationship with the customer. The database development in order to identify the potential customers is a significant project of impact on the efficiency of marketing and the process of target market service, both for small and large enterprises. Keywords: customer relationship management, database marketing, direct marketing, target market.
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Fahimnia, Fatima, Mahshid Eltemasi, Maryam Nakhoda, and Mohammad Hassanzadeh. "Conceptual Model of Customer Utility for Information Databases Used in Iran." International Journal of Asian Business and Information Management 8, no. 3 (July 2017): 52–62. http://dx.doi.org/10.4018/ijabim.2017070104.

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The purpose of this article is to address the factors that can increase the utility for customers of information databases in Iran. In order to achieve that, summarizing content analysis techniques was used. The study population consists of customers paying to use information databases in Iran. The bibliographical research has been done on utility related publications published in the 5-year period of 2011-2015, indexed on Science Direct, ProQuest and EBSCO information databases. Samples were randomly chosen from information database customers using paid services from two major information centers in Iran - University of Tehran Central library and Documentation Center and Organization for Industrial Management Library, for interviews. Results showed that the main factors affecting customer utility in using paid information databases are information needs, quality, Incentives, additional information and users' individual and social characteristics, respectively.
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Palaniappan, Shamala, Aida Mustapha, Cik Feresa Mohd Foozy, and Rodziah Atan. "Customer Profiling using Classification Approach for Bank Telemarketing." JOIV : International Journal on Informatics Visualization 1, no. 4-2 (November 15, 2017): 214. http://dx.doi.org/10.30630/joiv.1.4-2.68.

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Telemarketing is a type of direct marketing where a salesperson contacts the customers to sell products or services over the phone. The database of prospective customers comes from direct marketing database. It is important for the company to predict the set of customers with highest probability to accept the sales or offer based on their personal characteristics or behavior during shopping. Recently, companies have started to resort to data mining approaches for customer profiling. This project focuses on helping banks to increase the accuracy of their customer profiling through classification as well as identifying a group of customers who have a high probability to subscribe to a long term deposit. In the experiments, three classification algorithms are used, which are Naïve Bayes, Random Forest, and Decision Tree. The experiments measured accuracy percentage, precision and recall rates and showed that classification is useful for predicting customer profiles and increasing telemarketing sales.
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Zaki Ahmed, Ayat, and Manuel Rodríguez-Díaz. "Significant Labels in Sentiment Analysis of Online Customer Reviews of Airlines." Sustainability 12, no. 20 (October 20, 2020): 8683. http://dx.doi.org/10.3390/su12208683.

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Sentiment analysis is becoming an essential tool for analyzing the contents of online customer reviews. This analysis involves identifying the necessary labels to determine whether a comment is positive, negative, or neutral, and the intensity with which the customer’s sentiment is expressed. Based on this information, service companies such as airlines can design and implement a communication strategy to improve their customers’ image of the company and the service received. This study proposes a methodology to identify the significant labels that represent the customers’ sentiments, based on a quantitative variable, that is, the overall rating. The key labels were identified in the comments’ titles, which usually include the words that best define the customer experience. This database was applied to more extensive online customer reviews in order to validate that the identified tags are meaningful for assessing the sentiments expressed in them. The results show that the labels elaborated from the titles are valid for analyzing the feelings in the comments, thus, simplifying the labels to be taken into account when carrying out a sentiment analysis of customers’ online comments.
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Liao, Shu-hsien, and Yi-Shan Tasi. "Big data analysis on the business process and management for the store layout and bundling sales." Business Process Management Journal 25, no. 7 (October 14, 2019): 1783–801. http://dx.doi.org/10.1108/bpmj-01-2018-0027.

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Purpose In the retailing industry, database is the time and place where a retail transaction is completed. E-business processes are increasingly adopting databases that can obtain in-depth customers and sales knowledge with the big data analysis. The specific big data analysis on a database system allows a retailer designing and implementing business process management (BPM) to maximize profits, minimize costs and satisfy customers on a business model. Thus, the research of big data analysis on the BPM in the retailing is a critical issue. The paper aims to discuss this issue. Design/methodology/approach This paper develops a database, ER model, and uses cluster analysis, C&R tree and the a priori algorithm as approaches to illustrate big data analysis/data mining results for generating business intelligence and process management, which then obtain customer knowledge from the case firm’s database system. Findings Big data analysis/data mining results such as customer profiles, product/brand display classifications and product/brand sales associations can be used to propose alternatives to the case firm for store layout and bundling sales business process and management development. Originality/value This research paper is an example to develop the BPM of database model and big data/data mining based on insights from big data analysis applications for store layout and bundling sales in the retailing industry.
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Yusuf, Muhammad, and Hasanul Fahmi. "Sistem Pendukung Keputusan Untuk Menentukan Pelanggan Terbaik Pada Pizza Oei-Oei Medan Menggunakan Metode SAW." Jurnal Nasional Komputasi dan Teknologi Informasi (JNKTI) 4, no. 3 (June 23, 2021): 203–8. http://dx.doi.org/10.32672/jnkti.v4i3.2977.

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The management of Pizza Oei-Oei Medan does not yet have a standard system in determining the best customer.m So far, this has been done randomly and without a structure in determining the best customer. Not fair to other customers. It takes a decision support system to determine the best customers who can make decisions from various alternatives and existing criteria in determining the best customers fairly. The method used is SAW (Simple Additive Weighting). SAW is a method that can determine the weight value for each attribute, then proceed with a ranking process that will select the best alternative from a number of alternatives. SAW method can be implemented to find out the best customers based on the criteria and weights that are determined correctly. This research is to determine the best customers at Pizza Oei-Oei Medan. The system is built with Visual Basic Studio programming language with Microsoft Access database.
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CIMPOERU, Catalin, and Anca Ioana ANDREESCU. "Predicting Customers Churn in a Relational Database." Informatica Economica 18, no. 3/2014 (September 30, 2014): 5–16. http://dx.doi.org/10.12948/issn14531305/18.3.2014.01.

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Dissertations / Theses on the topic "Database of customers"

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Vašková, Helena. "Využití CRM pro posílení konkurenční pozice vybrané společnosti." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2019. http://www.nusl.cz/ntk/nusl-402000.

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Customer relationship is the theme across all segments. Its importance consists especially in building long-term relationships with customers. This master‘s thesis deals with customer relationship management using information system. The aim of the thesis is to analyse current CRM level in chosen company and to give the improvement proposals.
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Jia, Hao. "A web application for Medasolution Healthcare Company customer service system." CSUSB ScholarWorks, 2005. https://scholarworks.lib.csusb.edu/etd-project/2612.

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Medasolution is a virtual company designed by the author to handle Medicare insurance business. The web application (which uses ASP.net and SQL Server 2000) facilitates communication between Medasolution and all its clients: members, employers, brokers, and medicare providers through separate web pages based on their category levels. The program incorporates security so that it follows government privacy rules regarding client information.
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Seashore, Jonathan. "The automation of obtaining customer billing data." [Denver, Colo.] : Regis University, 2006. http://165.236.235.140/lib/JSeashore2006.pdf.

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Ortiz, David. "Integrating Customer Relationship Management into Cloud and Database Courses." The Ohio State University, 2021. http://rave.ohiolink.edu/etdc/view?acc_num=osu1607093461884969.

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Oškrdová, Petra. "Návrh implementace systému řízení vztahů se zákazníky." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2009. http://www.nusl.cz/ntk/nusl-222377.

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This diploma thesis is concerned with proposal and analysis new database software helping by CRM system for already exists foreign company, which has own branch office in Czech Republic. There is current database system deficient in the company. There is necessary to propose the new software, which will be operating more effectively.
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Hou, Pingyu. "Customer relationship management for banking system." CSUSB ScholarWorks, 2004. https://scholarworks.lib.csusb.edu/etd-project/2635.

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The purpose of this project is to design, build, and implement a Customer Relationship Management (CRM) system for a bank. CRM BANKING is an online application that caters to strengthening and stabilizing customer relationships in a bank.
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Šramko, Pavel. "Marketing elektronického obchodu." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2009. http://www.nusl.cz/ntk/nusl-222017.

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New tendency on Internet field is relation to consumer. I concentration on automatic electronic business with wide search engine of e-shop. The aim this work is model of e-business, pulled marketing campaigns . Resulting model of internet marketing I apply to already going internet business.
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Juránek, Patrik. "Telemarketing jako efektivní nástroj marketingové komunikace." Master's thesis, Vysoká škola ekonomická v Praze, 2013. http://www.nusl.cz/ntk/nusl-193630.

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This dissertation is compounded from theoretical and practical part. The theoretical one is focused on description of telemarketing and its kinds. Then presents database marketing from build own database through types of database marketing and data mining. For effective telemarketing is essential to use various tools, specific forms of calls, knowledge of phone structure and art of negotiation with difficult customers. Integral part is the fair system of reward and well set selection process. The core of the practical part is to apply obtained theoretical knowledge on the real environment of telephone operators and managers of telemarketing agencies. The results from realized questionnaire research are interpreted to analyze under what conditions is telemarketing effective tool of marketing communications. Achieved findings are consequently used for formulation of suitable recommendations.
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Ulicney, Mandy L. "Implementation of database marketing in the private club industry." Kent State University / OhioLINK, 2011. http://rave.ohiolink.edu/etdc/view?acc_num=kent1310475732.

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Osman, Hanaa. "The practice of relationship marketing in hotels." Thesis, Oxford Brookes University, 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.364714.

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Books on the topic "Database of customers"

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1958-, Kim Pyŏng-do, and Neslin Scott A. 1952-, eds. Database marketing: Analyzing and managing customers. New York: Springer, 2008.

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Anna, Thomson, and Wheeler Chris 1943-, eds. Telemanage your customers: A system for telephone account management. Aldershot, Hants, England: Gower, 1990.

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How to find and cultivate customers through direct marketing. Lincolnwood, Ill., USA: NTC Business Books, 1996.

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Valuing your customers: From quality information to quality relationships through database marketing. London: McGraw Hill Book Co., 1995.

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Paul, Wang, ed. Strategic database marketing. Lincolnwood, Ill., USA: NTC Business Books, 1994.

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Baker, Sunny. Desktop direct marketing: How touse up-to-the-minute technologies to find and reach new customers. New York: McGraw-Hill, 1995.

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1955-, Baker Kim, ed. Desktop direct marketing: How to use up-to-the-minute technologies to find and reach new customers. New York: McGraw-Hill, 1994.

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The next step in database marketing: Consumer guided marketing : privacy for your customers, record profits for you. New York: Wiley, 1996.

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Shaver, Dick. The next step in database marketing: Consumer Guided Marketing ; privacy for your customers, record profits for you. New York: Wiley, 1996.

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Hughes, Arthur M. Strategic database marketing: Masterplan for starting and managing a profitable, customer-based marketing program. Chicago, Ill: Probus Publishing, 1994.

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Book chapters on the topic "Database of customers"

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Blattberg, Robert C., Byung-Do Kim, and Scott A. Neslin. "Acquiring Customers." In Database Marketing, 495–514. New York, NY: Springer New York, 2008. http://dx.doi.org/10.1007/978-0-387-72579-6_20.

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Popa, Mirela C., Tommaso Gritti, Leon J. M. Rothkrantz, Caifeng Shan, and Pascal Wiggers. "Detecting Customers’ Buying Events on a Real-Life Database." In Computer Analysis of Images and Patterns, 17–25. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-23672-3_3.

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Kim, KyoungAe, JaeSung Park, JaeJon Kim, and Joon Koh. "Why Do Customers Keep or Switch Their Mobile Telecommunication Service Provider?" In New Challenges for Intelligent Information and Database Systems, 349–62. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-19953-0_35.

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Saidur Rahman, Md, Kazi Zawad Arefin, Saqif Masud, Shahida Sultana, and Rashedur M. Rahman. "Analyzing Life Insurance Data with Different Classification Techniques for Customers’ Behavior Analysis." In Advanced Topics in Intelligent Information and Database Systems, 15–25. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-56660-3_2.

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Indiyarto, Wick, and Harisno. "Impact of Information System-Based Customer Relationship Management Strategy, Social Media Interaction on Customer Perception, Satisfaction, Loyalty, Corporate Image and Purchase Intention to XYZ Cellular Customers in Samarinda City." In Recent Developments in Intelligent Information and Database Systems, 133–47. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-31277-4_12.

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Sandqvist, Sam. "On Finding Optimal Potential Customers from a Large Marketing Database — a Genetic Algorithm Approach." In Artificial Neural Nets and Genetic Algorithms, 528–35. Vienna: Springer Vienna, 1993. http://dx.doi.org/10.1007/978-3-7091-7533-0_77.

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Blattberg, Robert C., Byung-Do Kim, and Scott A. Neslin. "Customer Tier Programs." In Database Marketing, 579–605. New York, NY: Springer New York, 2008. http://dx.doi.org/10.1007/978-0-387-72579-6_23.

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Blattberg, Robert C., Byung-Do Kim, and Scott A. Neslin. "Multichannel Customer Management." In Database Marketing, 635–74. New York, NY: Springer New York, 2008. http://dx.doi.org/10.1007/978-0-387-72579-6_25.

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Blattberg, Robert C., Byung-Do Kim, and Scott A. Neslin. "Customer Lifetime Value: Fundamentals." In Database Marketing, 105–31. New York, NY: Springer New York, 2008. http://dx.doi.org/10.1007/978-0-387-72579-6_5.

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Blattberg, Robert C., Byung-Do Kim, and Scott A. Neslin. "Customer Lifetime Value Applications." In Database Marketing, 161–80. New York, NY: Springer New York, 2008. http://dx.doi.org/10.1007/978-0-387-72579-6_7.

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Conference papers on the topic "Database of customers"

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Woltmann, Lucas, Maik Thiele, and Wolfgang Lehner. "Modeling Customers and Products with Word Embeddings from Receipt Data." In the 22nd International Database Engineering & Applications Symposium. New York, New York, USA: ACM Press, 2018. http://dx.doi.org/10.1145/3216122.3229860.

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Lai, Xin-an. "Segmentation Study on Enterprise Customers Based on Data Mining Technology." In 2009 First International Workshop on Database Technology and Applications, DBTA. IEEE, 2009. http://dx.doi.org/10.1109/dbta.2009.96.

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Ma, Baolong, Fei Li, Gao Wang, and Lun Ran. "Targeting Valuable Customers within a Retail Reward Program Database by RFMG Model." In 2009 International Conference on Management and Service Science (MASS). IEEE, 2009. http://dx.doi.org/10.1109/icmss.2009.5304243.

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Adebukola Ibrahim, Saidat, Olusegun Folorunso, and Olutayo Bamisele Ajayi. "Knowledge Discovery of Closed Frequent Calling Patterns in a Telecommunication Database." In InSITE 2005: Informing Science + IT Education Conference. Informing Science Institute, 2005. http://dx.doi.org/10.28945/2938.

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A telecommunication network produces daily large amounts of calling data which contain hidden and valuable knowledge. This knowledge can be used in determining the calling patterns of customer, finding too thrifty customers, also for locating the best area to concentrate on in order to boost profits. In this paper, we designed an algorithm named CLOTELE which is based on the ideas of the pattern-growth method of mining, for mining closed frequent calling patterns of a telecommunication database from a telecommunication provider. First, by observing the features of the database and then extracting the attributes needed to be mined. Then, we merge the items to form an itemset, the algorithm is now applied to the transformed database. CLOTELE is built on the basis of viewing knowledge discovery as an interactive and iterative process in order to optimize decision making. The quality of the knowledge discovered is evaluated. The experimental results show the knowledge of closed frequent patterns obtained is very useful and easy to interpret by the network operators and administrators.
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Adeoye, A. O. M., and T. Sze´csi. "The Use of Hybrid System of Classification for the Retrieval and Modification of Mechanical Products." In ASME 2011 International Manufacturing Science and Engineering Conference. ASMEDC, 2011. http://dx.doi.org/10.1115/msec2011-50157.

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With people becoming more individualistic in their choices they make in personalizing the goods and services they use, as resulted in major development that has been recorded in the customisation world. This individualism has resulted in the increase in demand of customized products in many industries especially in the footwear, kitchen and computer industries. However, little has been done when it comes to mechanically oriented products and little flexibility has been given to the consumers in the co-creation of customized products. The Hybrid system of classification is one way to satisfy the customers’ need for the products that are mechanically oriented in nature thereby meeting their desire needs. This paper presents a framework in which an Hybrid system of classification is used to integrates Customers into the design process by defining, configuring, matching, or modifying personal product that is mechanically oriented in nature and grouping the products into classes and sub-classes using a wide range of product parameters, products configuration which make it possible to add and/or change functionalities of a core product, a coding system for mechanical designs which is applicable to each product in the hierarchy, the use of a database for the products information. And the retrieval system to retrieve a similar product code from the database if the initial customer configuration data does not yield a feasible product code through the application of Analytic Hierarchy Process and finally modifying the existing similar product to suit the customers desire.
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Zhao, Yanwei, Huijun Tang, Nan Su, and Wanliang Wang. "Extension-Based Clustering Method: An Approach to Support Adaptable Design of the Product." In ASME 2007 International Manufacturing Science and Engineering Conference. ASMEDC, 2007. http://dx.doi.org/10.1115/msec2007-31205.

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Design for product adaptability is one of the techniques used to provide customers with products that exactly meet their requirements. Clustering methods have been used extensively in the study of product adaptability design. Of the clustering methods, the fuzzy clustering method is the most widely in the design field. The three main kinds of fuzzy clustering methods are the transitive closure method, the dynamic direct method and the maximum tree method. The dynamic direct clustering method has been found to produce design solutions with the lowest cost. In this paper, a new approach for obtaining adaptable product designs using the clustering method is proposed. The method consists of three steps. Firstly, the extension distance formula is used to determine the distance between two products in a product database. The product design space and the distances between individuals are used as grouping criteria in this step. Secondly, the minimal distance between products is used to obtain the clustering index. Thirdly, the threshold value is used to divide the products in the database into groups. Customer demands and the results obtained from the adaptable function (based on the extension distance formula) are used to evaluate the fitness of the groups and their corresponding products. The product with the largest adaptable function value to demand ratio is selected product. In order to the show the advantage of using the extension-clustering method, both the extension-clustering method and the dynamic direct method are presented and compared. The comparison indicates that the extension-clustering method leads to quicker evaluations of design alternatives and results that more closely match customers’ demands. An example of the adaptable design of circular saws tools is used to demonstrate that with the extension-clustering design method a high variety of intelligent configurations can be obtained with significant rapidity.
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Lyon, Richard H. "Selling, Designing, and Producing Products That Sound Good." In ASME 1995 Design Engineering Technical Conferences collocated with the ASME 1995 15th International Computers in Engineering Conference and the ASME 1995 9th Annual Engineering Database Symposium. American Society of Mechanical Engineers, 1995. http://dx.doi.org/10.1115/detc1995-0443.

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Abstract “Sound Quality” has become a product feature that is becoming more important to customers and companies. Although the precise meaning of the term can vary, companies must respond when customers react to products that sound better. The purpose of this paper is to discuss some of the marketing and design issues involved in product sound, some tools that are available to determine what Sound Quality (SQ) is for any particular product, and how engineering design can be brought to bear on this product attribute. The author’s view is that SQ is amenable to good and rational procedures, just like the other methods used in product planning and engineering design.
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Mulberger, Jessica L., and Timothy W. Simpson. "Advancements in a Web-Based Framework in Product Family Optimization and Visualization." In ASME 2004 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2004. http://dx.doi.org/10.1115/detc2004-57688.

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Today’s market is becoming increasingly more competitive as companies strive to achieve success by reaching a large number of customers in a mass market while simultaneously treating them as individuals in a customized market. Many companies have begun to appreciate the benefits of using product platforms as they increase the customizability of their offered products, while reducing development costs and time to market. However, product variety is not customization; it is simply an attempt on the part of a company to meet the individual needs of their customers by flooding the market with many variations of the same product. With recent innovations in the field of information technology, web-based product development methodologies provide the capability for advanced customer involvement during the design process, which is a crucial aspect of differentiating customization from variety. Current approaches have provided web-based frameworks where users are offered a limited amount of control in the design process by assembling different configurations of given modules or by choosing a product already available in the company database. The focus in this paper is on advancements to a web-based framework where design parameters are collected from the user by means of a web-based browser interface, optimization is completed using the specified parameters, and a 3D visual representation is dynamically provided based on the results from the optimization. This proposed framework is illustrated using an example from ongoing research involving General Aviation Aircraft design.
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Li, Hua, Chonghua Wang, and Yiming Rong. "Service-Oriented Architecture Based Dockside Container Crane CAD/CAE Integration System." In ASME 2009 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2009. http://dx.doi.org/10.1115/detc2009-86746.

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Dockside container cranes are well-known for their complex structure and thus many factors to be considered in their development. A service-oriented architecture based CAD/CAE system for dockside container crane is proposed in this paper. First, customers provide specifications of the cranes to designers through Browser/Server (B/S) based user requirement input interfaces. Second, designers parametrically model the cranes through 3D CAD platform, and CAE analysts conduct explicit dynamic Finite Element Analysis (FEA) on the designed crane structure. CAD and CAE function modules are accomplished through Client/Server (C/S) architecture. Next, based on the high-level web service and lower-level socket communication, a Design-Analysis-Integration (DAI) module is developed to maintain a model consistence between CAD module and CAE module. Then, the design results are displayed to the customers through B/S mechanism. Last, the SQL-Server based crane product database used to support the whole design and analysis processes is discussed. Since all the operations are conducted through internet/intranet and service-oriented architecture, customers, designers and analysts are able to participate in the product development processes at different geographical locations.
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Ebbesmeyer, Peter, Jürgen Gausemeier, Holger Krumm, Thorsten Molt, and Thomas Gruß. "Virtual Web Plant: An Internet-Based Plant Engineering Information System." In ASME 2000 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2000. http://dx.doi.org/10.1115/detc2000/cie-14587.

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Abstract The European Pressurized Water Reactor Project (EPR) is based on an innovative design concept for a new type of pressurized water reactor. The development of this concept will be carried out by a consortium of international partners and customers based in Germany and France. During the development of the EPR large amounts of up-to-date engineering data (i.e. CAD data, planning documentation) have to be made available to all project partners for presentation and development. This paper describes the web-based tool Virtual Web Plant (VWP), a tool to integrate 3D models from various CAD plant design tools and to display them interactively. The tool receives the data through the Internet. We describe the special advantages of an object-oriented database for the storage of the graphical data are shown. Through the application of object-oriented databases, it is possible to define various views of the logical plant structure, for example. The user is hereby able to navigate easily through both the plant structure and the project documentation. The work presented in this paper is part of a Virtual Reality Research Project of the Heinz Nixdorf Institute and the Siemens AG KWU.
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Reports on the topic "Database of customers"

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Sandahl, L. J., A. D. Lee, G. A. Wright, and D. L. Durfee. Western Area Power Administration customer database. Office of Scientific and Technical Information (OSTI), May 1993. http://dx.doi.org/10.2172/6406410.

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2

Sandahl, L. J., A. D. Lee, G. A. Wright, and D. L. Durfee. Western Area Power Administration customer database. Office of Scientific and Technical Information (OSTI), May 1993. http://dx.doi.org/10.2172/10158508.

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Niles, John S., and J. M. Pogodzinski. Steps to Supplement Park-and-Ride Public Transit Access with Ride-and-Ride Shuttles. Mineta Transportation Institute, July 2021. http://dx.doi.org/10.31979/mti.2021.1950.

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Public transit ridership in California declined in the five years before the pandemic of 2020–21 and dropped significantly further after the pandemic began. A sharp downward step in the level of transit boarding occurred after February 2020, and continues to the date of this report as a result of the public-health guidance on social distancing, expanded work-at-home, and a travel mode shift from public transit to private cars. A critical issue has come to the foreground of public transportation policy, namely, how to increase the quality and geographic reach of transit service to better serve the essential trips of mobility disadvantaged citizens who do not have access to private vehicle travel. The research focus of this report is an examination of the circumstances where fixed route bus route service could cost-effectively be replaced by on-demand microtransit, with equivalent overall zone-level efficiency and a higher quality of complete trip service. Research methods were reviews of documented agency experience, execution of simple simulations, and sketch-level analysis of 2019 performance reported in the National Transit Database. Available evidence is encouraging and suggestive, but not conclusive. The research found that substitutions of flexible microtransit for fixed route buses are already being piloted across the U.S., with promising performance results. The findings imply that action steps could be taken in California to expand and refine an emphasis on general purpose microtransit in corridors and zones with a relatively high fraction of potential travelers who are mobility disadvantaged, and where traditional bus routes are capturing fewer than 15 boardings per vehicle hour. To be sufficiently productive as fixed route replacements, microtransit service technologies in the same or larger zones need to be capable of achieving vehicle boardings of five per hour, a challenge worth addressing with technology applications. Delivery of microtransit service can be undertaken through contracts with a growing set of private sector firms, which are developing processes to merge general purpose customers with those now assigned to ADA-required paratransit and Medi-Cal-supported non-emergency medical transport.
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