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Mueller, Alice-Friederike. "The Impact of Supply Chain Management on Dealer Satisfaction in the Automotive After-Sales Business : A Study on Dealers of an Automotive Company in Sweden." Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-17703.
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Aim: The objective of the study was to create knowledge on how supply chain management (SCM) can generate and impact satisfaction related to dealer - original equipment manufacturer (OEM) relationships. In this context, the after-sales market was investigated since it became the cash cow of the automotive industry after the financial crisis in 2008. The aims were to design comprehension of: Impact/importance of satisfaction Interrelations of SCM/relationship elements Recommendations for SCM strategies Method: The qualitative research focused on dealers and experts, who were questioned via structured interviews. Thereby relational content analysis was used to detect and categorize 15 codes, condensing the findings in a context model. Result & Conclusions: The research identified commitment, trust and communication to be substantial important within relationships. The OEM has to ensure a sustainable, transparent, adaptive and open relationship while guaranteeing satisfying experiences. The outcome is a “Relationship-Satisfaction Model”, where each element is placed in different importance groups, including adjustment recommendations. As a supporting concept for strategy adaptation, the “4S” model of SCM was deduced. Suggestions for future research: The limitations are related to the examination of a single industry sector and the derivation of theory from dealer experiences in one culture solely. Here diversification of the generated model will support and extend the findings. Contribution of the thesis: The model suggests different focus areas of SCM to improve future-orientated strategies for OEM’s. This conception can create competitive advantage in SCM, while contributing innovative knowledge to the current theories on satisfaction within dealer-OEM relationships.
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Dokoupilová, Dagmar. "Návrh na rozšíření obchodních činností firmy AC s. r. o." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2009. http://www.nusl.cz/ntk/nusl-222325.
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In attached degree project I show suggestions which are relating with extending and more effective busienss activities, changes and extending of storage area, extending of communication activities, extending of selling of its own brand products, more effective trade routes of dealers, etc. Above suggestions should lead and existing company to the higher prosperity level and its stabilization at present competitive conditions relating with existing economic crisis.
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Lorusso, Valentina. "Market making and dealer markets." Thesis, Imperial College London, 2016. http://hdl.handle.net/10044/1/49240.
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The thesis investigates information and liquidity provision in financial markets. I explore the implications of the strategic behaviour of market makers competing with high frequency traders and of dealers involved in long term relationships with clients in the foreign exchange markets. Additionally, I analyse the value of information from the liquidity order flow to market makers and dealers. Further, I reflect on regulatory implications of my findings. The first chapter presents a literature review to motivate the following chapters. First, I survey the main findings of the papers on market making most relevant to this thesis. Second, I discuss the regulatory and academic debate on high frequency traders, which are widely viewed as a new type of liquidity providers. Third, I discuss important differences between market makers and FX dealers, including specific features of foreign exchange markets and their informational structure. Lastly, I provide a brief overview of the recent regulatory debate on OTC markets. The second chapter analyses the effect of competition between a designated, traditional market maker and a High Frequency Trader providing liquidity. The market maker is risk neutral and the high frequency trader is risk averse, which creates differences in their inventory exposures. The market power of these two participants creates a bid ask spread, but the high frequency trader narrows the spread and improves liquidity. The chapter further investigates the liquidity provision by a monopolistic high frequency trader. I show that having agents with strong inventory concerns as market makers could hamper liquidity provision. I explain how ceteris paribus small changes in the reservation value of liquidity traders can trigger shifts in the equilibrium spread. The third chapter endogenizes the existence of intermediation in a two-tier market. Specifically, trading takes place sequentially in a client-dealer OTC market and in an interdealer market organised as a limit order book. A privately-informed client chooses between trading through dealers or paying an entry cost to join the interdealer market directly. Dealer rents from intermediation increase in the entry cost. I show that competitive dealers use the bid ask spread strategically to reward the client for the information conveyed by his order flow. Furthermore, I show that the client dealer relationship is affected by a commitment problem: clients who trade una tantum execute trades with multiple dealers. Ongoing client dealer relationships viewed as an infinitely repeated game can overcome this problem and the client may benefit from trading exclusively with one dealer. The fourth chapter analyses information sharing and collusion incentives of strategic liquidity providers and the impact of their cooperation on asset prices. Risk neutral liquidity providers operate in a market with risk-averse informed traders (fundamentalists) and noise traders. I consider four regimes: 1) pure market making; 2) dealership without information sharing; 3) dealership with information sharing but without collusion in trading; and 4) dealership with information sharing and collusion in trading. I show that information sharing substantially increases agents' profits, while colluding in trading has a relatively low additional impact on profits. This suggests that if there are penalties for collusion, dealers may choose to only share information, but not to collude. Furthermore, I investigate the effect of the four regimes on market depth, volatility of prices and information content of prices. I find that dealers sharing information and colluding increase market depth compared to dealership without information sharing. However, the market depth is lower compared to pure market making. Both volatility of prices and the information content of prices increase when liquidity providers act as dealers. The magnitude of these differences depends on the parameters of the model.
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Forsberg, Veronica. "VSM for a car dealer." Thesis, Linköpings universitet, Kommunikations- och transportsystem, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-133209.
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På Söderbergs Personbilar i Norrköping AB bedrivs en serviceprocess för begagnade bilar, en tjänsteverksamhet som idag är präglad av en stor ineffektivitet med avseende på tid. I detta examensarbete utförs en fallstudie på företaget där problemet analyseras i syfte att identifiera det tidssvinn som förekommer i processen, utreda dess uppkomst, samt formulera passande åtgärdsförslag till företaget som vid ett genomförande skulle minska genomloppstiden för bilarna i processen. Intervjuer och observationer har skapat en övergripande förståelse för processen, där förklaringar har erhållits om hur processen är tänkt att fungera, hur den fungerar i praktiken, och varför den fungerar som den gör. Som komplement till detta har värdeflödeskartläggning av två bilar genomförts, där bilarnas färd genom processen studerades i praktiken. De två bilarna studerades från dess inkommande till företaget tills det att de var klara till försäljning. Genom detta erhölls ytterligare information om processen. I värdeflödeskartläggningen framkom det att tidssvinnet var stort för bägge bilar, och att andelen tid för värdehöjande aktiviteter var mycket liten för bilarna. Allt material om processen analyseras och ett antal olika åtgärdsförslag för processen är framarbetade till företaget. Tre huvudåtgärder presenteras som vid ett införande troligen skulle underlätta avsevärt för företaget vid ett genomförande av övriga åtgärdsförslag. Den första av dessa tre huvudåtgärder är att tillsätta en ledare för processen, något som saknas idag. Ledaren ska ha befogenheter att genomföra förändringar i processen, och ska arbeta för en ständig förbättring av processen. Den andra huvudåtgärden är att utveckla nedskrivna standarder för personalen som beskriver hur alla aktiviteter inom processen ska utföras. Standarderna ska vara utformade så att aktiviteterna utförs på ett optimalt sätt. Den tredje huvudåtgärden är att göra fler resurser dedikerade inom processen. Dessa tre åtgärder, och övriga åtgärdsförslag skulle med största sannolikhet generera en avsevärt kortare genomloppstid för bilarna, det vill säga precis det resultat som eftersöks i processen.
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Fingerhut, Aaron. "Drug dealers : a journey to crime /." Available to subscribers only, 2008. http://proquest.umi.com/pqdweb?did=1559853391&sid=9&Fmt=2&clientId=1509&RQT=309&VName=PQD.
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Reynard, Tony. "How do art dealers document sales transactions? : a case study in Paris /." Thesis, May be available electronically:, 2005. http://proquest.umi.com/login?COPT=REJTPTU1MTUmSU5UPTAmVkVSPTI=&clientId=12498.
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Thesis (J.S.M.)--Stanford University, 2005.Submitted to the Stanford Program in International Legal Studies at the Stanford Law School, Stanford University. "May 2005." Includes bibliographical references. Also available online.
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Pastor, Armas Alvaro. "El riesgo de ser un dealer: el involucramiento de jóvenes universitarios en el microcomercio de marihuana en Lima Metropolitana." Pontificia Universidad Católica del Perú, 2018. http://repositorio.pucp.edu.pe/index/handle/123456789/115105.
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The article analyzes the involvement of seven university students in drug dealing in Metropolitan Lima. This qualitative study based its analysis on semi-structured interviews and seven-month fieldwork.The article evidences that the experience as recreational drug users allows them to grasp basic routines related to the market: who, where and how to buy drugs. Based on that previous experience, students get involved in marijuana exchanges because: (i) they want to sell it in order to smoke for free(ii) they have a good connection with and become a broker for their friends, or (iii) they are interested in generating extra-money to maintain a lifestyle associated with recreational consumption in middle-class university contexts (going to parties, going on trips, buying other drugs, among others).Subsequently, students emphasize their interest in generating monetary incomes and begin to sell marijuana more frequently and in greater quantities. This escalation does not lead to the development of and identity as a ‘drug-dealer’, nor an involvement in other criminal activities.
El artículo analiza el involucramiento de siete jóvenes universitarios en la venta de marihuana en Lima Metropolitana. Este estudio cualitativo basó su análisis en entrevistas semiestructuradas y en un trabajo de campo de siete meses. Se identifica que la experiencia como consumidores recreacionales de drogas permite que los jóvenes aprehendan rutinas básicas referidas al mercado: quién, dónde y cómo comprar drogas. Sobre la base de esa experiencia previa, los jóvenes se involucran en los intercambios de marihuana porque: (i) quieren vender para fumar gratis
(ii) tienen una buena conexión y se convierten en intermediarios de sus amigos, o (iii) tienen interés en generar un dinero adicional para para solventar un estilo de vida asociado al consumo recreacional en contextos universitarios de clase media-alta (salir a fiestas, irse de viaje, comprar otras drogas, entre otras). Posteriormente, enfatizan su interés en generar ingresos monetarios y empiezan a vender marihuana con más frecuencia y en mayores cantidades, sin que dicho escalamiento signifique un desarrollo de una identidad como «microtraficante» ni un involucramiento hacia otras actividades delictivas.
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Sikora, Stanley. "Location strategy within the dealer channel." Thesis, Kansas State University, 2010. http://hdl.handle.net/2097/34680.
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Master of AgribusinessDepartment of Agricultural Economics
Arlo Biere
In the world of fast paced competition with a focus on profits, small businesses are always looking for ways to stay ahead of their competition. One way to maintain the competitive advantage is to join forces with another small business that sells and services similar products. Mergers and acquisitions have been very common in agribusiness since the farm economy collapse in the early 1980s. Farms have been increasing in size, equipment has been growing in complexity with new technologies and size to keep up with growing farm size and equipment manufacturers are merging to create larger corporations that offer more solutions to the end user. Additionally, fewer machines are being purchased by growers and producers each year and the machines that are being purchased are able to do more than previous models. The new complexities require highly trained and skilled technicians to make repairs and service these machines. Farming practices continue to evolve with more limited- and no-till crop production. These factors are contributing to dealers forming larger multi-store operations with trade areas large enough to provide an adequate return on investment to attract the resources required to sell and support technologically advanced agricultural equipment. Large multi-store organizations support the requirement of customers by providing higher levels of customer service. As these large organizations increase in size they ensure a more sustainable business model with reduced fixed expenses leading to higher returns on sales and increased total sales. This study will examine two multi-store farm equipment farm equipment dealerships with a total of a total of eleven locations and make recommendations to create a merger of equals. The analysis will include a review of current sales data at each location and make recommendations for any new locations strategy using industry data as well. This information will help determine which locations should be eliminated or combined into single locations to reduce expenses. The study will also provide data to support implementing standard job pricing in the new organization. A new functional management structure will also be recommended to guide the new company towards increased sales revenues and position the organization for long term growth and sustainability.
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Sikora, Stanley J. "Location strategy within the dealer channel." Thesis, Kansas State University, 2010. http://hdl.handle.net/2097/18388.
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Master of AgribusinessDepartment of Agricultural Economics
Arlo Biere
In the world of fast paced competition with a focus on profits, small businesses are always looking for ways to stay ahead of their competition. One way to maintain the competitive advantage is to join forces with another small business that sells and services similar products. Mergers and acquisitions have been very common in agribusiness since the farm economy collapse in the early 1980s. Farms have been increasing in size, equipment has been growing in complexity with new technologies and size to keep up with growing farm size and equipment manufacturers are merging to create larger corporations that offer more solutions to the end user. Additionally, fewer machines are being purchased by growers and producers each year and the machines that are being purchased are able to do more than previous models. The new complexities require highly trained and skilled technicians to make repairs and service these machines. Farming practices continue to evolve with more limited- and no-till crop production. These factors are contributing to dealers forming larger multi-store operations with trade areas large enough to provide an adequate return on investment to attract the resources required to sell and support technologically advanced agricultural equipment. Large multi-store organizations support the requirement of customers by providing higher levels of customer service. As these large organizations increase in size they ensure a more sustainable business model with reduced fixed expenses leading to higher returns on sales and increased total sales. This study will examine two multi-store farm equipment farm equipment dealerships with a total of a total of eleven locations and make recommendations to create a merger of equals. The analysis will include a review of current sales data at each location and make recommendations for any new locations strategy using industry data as well. This information will help determine which locations should be eliminated or combined into single locations to reduce expenses. The study will also provide data to support implementing standard job pricing in the new organization. A new functional management structure will also be recommended to guide the new company towards increased sales revenues and position the organization for long term growth and sustainability.
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Obyn, Renaat, and Nele Callens. "Company Communication System for Customers and Dealers." Thesis, Jönköping University, School of Engineering, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-824.
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This thesis, that comes together with an extranet and internet site programmed in ASP.NET 2.0, has been written in the context of our final project on bachelor level in association with the School of Engineering – Jönköping University.
We had the choice to think of a project on our own or to work in association with a company. As the Belgian company Induma came with this idea, we decided to work this project out.
Our project has got the name ‘Company Communication System for Customers and Dealers’. Besides the front-end and back-end internet site, it will also include a system for customers and dealers, extranet site. So the site will get more interactive and there will be more online transactions possible.
We would like to thank the School of Engineering – Jönköping University, KATHO – VHTI and our parents to get the chance to experience studying abroad. We would also like to thank the company Induma for their cooperation and our Belgian and Swedish supervisors K. Deseyne and M. Schoultz for their guidance and help.
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Pratt, Jonathan Pascoe. "Ambroise Vollard : dealer and publisher, 1893-1900." Thesis, Courtauld Institute of Art (University of London), 2006. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.435187.
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Roberts, Jack Philip. "Production to consumption : the artist-dealer relationship." Thesis, Manchester Metropolitan University, 2017. http://e-space.mmu.ac.uk/618914/.
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Despite the expansion of the contemporary art world and art market and the increased attention this has brought from theorists and researchers, there is still little known of the artist’s involvement in the operational dynamics of how art flows from production to consumption – beyond the artist’s role as the producer of the art object. This reinforces the image of the artist as ‘solitary genius’ and being isolated from the art world and art market. Is this romanticised notion from past eras still applicable in today’s globalised art world and art market? This thesis begins by assembling a contextual picture of the art world and art market – the complex logics are laid out within a framework considering how value is created, how the networks of agents operate as well as exploring what is currently known of the artist’s position within these networks (other than as producer). Following this the thesis brings in empirical evidence from in-depth interviews with artists and dealers to reveal that artists are both actively and reactively engaged in developing their art world and art market. It is specifically in relation to the structure of the artist-dealer relationship; the day-to-day administration of this relationship; and the management of third party relationships where their engagement takes place. Furthermore, I reveal there is a lack of clarity at the core of the art world and art market (specifically in the artist-dealer relationship), which is exacerbated by a reliance upon trust; this trust means that communications often do not occur and instead assumptions are made based on expectations. These expectations when unfulfilled can result in the artist taking an even greater level of administrative engagement. I therefore propose that the artist is both a creator and an administrator, whose administrative actions or inactions can develop or hinder their position within the art world and art market networks and ultimately impact on the value of them and their art.
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Hauger, Jarah. "Developing a dealer customer support center strategy." Thesis, Kansas State University, 2014. http://hdl.handle.net/2097/35236.
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Master of AgribusinessDepartment of Agricultural Economics
Vincent R. Amanor-Boadu
As the integration of technology and data rises in production agriculture, John Deere dealers in North America are in a constant quest to differentiate themselves and be more than just an equipment provider. Customers with more technologically advanced products are requiring more support from the dealerships. Each dealership has a unique opportunity to provide unprecedented levels of support and each may do it in a slightly different way. This creates a challenge for Deere & Company in providing resources and support to those dealers in their endeavors. This thesis was requested by Deere & Company (John Deere) to provide the company with information on Dealer Customer Support Centers in North America. In order to provide resources and tools for dealers to be successful, it is necessary to understand what they are currently doing with customer support centers and the barriers to implementing more. An online survey was sent out to the Integrated Solutions Manager at every John Deere Dealer organization in North America. From that survey there were a total of 127 responses. The two most common forms of customer support systems that dealers are using are having Integrated Solutions Staff members take calls directly from customers and having someone within the dealership answer the phone and manually route the call to the right person for support. Data also shows that some of the less common but more technologically advanced methods of support have been implemented more in the past 12 months. Survey analysis indicates that only a small percentage of dealers have a true centralized dedicated support center for customers. This subset of dealers is utilizing several different methods to support customers. The two indicative methods are having a 1- 800 number for customers to utilize for support and having a dedicated staff to help customers remotely. Dealers are frequently using several types of tools and resources to help support customers, the most frequently occurring ones include JDLink™ and Data Management Services. Respondents indicated using many other tools to provide value to customers including John Deere Remote Display Access, clinics and optimization sessions and many others. Barriers to implementing more complex forms of customer support are numerous, the biggest of which is the cost of implementation and lack of resources to support a more sophisticated customer support system. With this information, John Deere is better positioned to provide resources and support to our dealer channel facing these challenges.
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Vilas, Luiz Henrique Lopes. "Environmental management in vehicles dealers: an operational model proposal." Centro Universitário de Caratinga, 2009. http://bibliotecadigital.unec.edu.br/bdtdunec/tde_busca/arquivo.php?codArquivo=26.
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The objective of this research was to evaluate and to describe the procedures of environmental management in 10 dealers of light and weighed vehicles, located in the cities of Caratinga, Governador Valadares, Ipatinga, Timóteo and Manhuaçu, Minas Gerais State, for elaboration of an environmental proposal for the sector. The acquisition of the data involved visits and the application of questionnaires with the companies managers, identifying the main aspects, generated residues, impacts and ambient measures adopted in accordance with the terms and definitions of ABNT - NBR - ISO 14.001:2004 and ABNT NBR 10.004:2004 norms. The most common identified aspects and environmental impacts were the chemical generation of residues contaminated with inks, chemical products, oils, greases and derivatives (paper, cloth, sandpaper, packing, plastic mass), generation of effluents (solvent water, inks and solvents, oils and derivatives), wastefulness of energy and water, leak of inflammable, corrosive and dangerous products, emissions of noises, dust, gas and vapors. The most significant impacts concentrate in the area of services and workshop of the dealers, whose activities correspond to the area of weld, panel-beating, auto body, painting, maintenance, mechanics, and wash of vehicles, engines and parts that results in generation of residues and that can cause contamination of the ground, water and air. The environmental measures currently adopted by the dealers aim to minimize the main environmental impacts and the performance occurs throughout the productive process. Although the dealers of vehicles try to update in the legislation and search for improvements in the processes of environmental licensing, they still face with many difficulties regarding to the legal aspects. The absence of technical and legislation knowledge in the preparation of the environmental studies and generated residues management are the main impediments. In the state of Minas Gerais exist few licensed companies with receive and treat generated residues from vehicles dealers. Moreover, normally the majority of these companies are far, implying in a considerable transport cost. Such situation induces the illegal deposition of this material in inappropriate places. In this context and on the basis of the identified problems were elaborated a proposal of environmental Management for dealers of vehicles, structuralized in accordance with ABNT NBR ISO 14.001:2004 norm. The proposal intends to supply the technical necessities of the sector for adequacy to the management norms, as well as to contribute with information for the environmental authorities.O objetivo dessa pesquisa foi avaliar e descrever os procedimentos de gestão ambiental em 10 concessionárias de veículos, leves e pesados, do Leste Mineiro, localizadas nas cidades de Caratinga, Governador Valadares, Ipatinga, Timóteo e Manhuaçu buscando subsídios para elaboração de uma proposta de operacionalização para o setor. A aquisição dos dados envolveu o preenchimento de questionários pela direção das empresas, bem como visitas in loco, identificando os principais aspectos, resíduos gerados, impactos e medidas ambientais adotadas de acordo com os termos e definições das normas ABNT - NBR ISO 14.001: 2004 e ABNT - NBR 10.004: 2004. Os aspectos e impactos ambientais mais comuns identificados são a geração de resíduos contaminados com tintas, produtos químicos, óleos, graxas e derivados (papel, pano, lixa, estopa, embalagem, massa plástica), geração de efluentes (água, tintas e solventes, óleos e derivados), desperdício de energia e água, vazamento de produtos inflamáveis, corrosivos e perigosos, emissões de ruídos, emissão de material particulado, gases e vapores poluentes. Os impactos mais significativos concentram-se na área de serviços e oficina das concessionárias, cujas atividades correspondem à área de solda, lanternagem, funilaria, pintura, manutenção, mecânica, e lavagem de veículos, motores e peças que resulta em geração de resíduos e efluentes que podem provocar contaminação do solo, água e ar. As medidas ambientais atualmente adotadas pelas concessionárias visam sanar os principais impactos ambientais e a atuação ocorre ao longo do processo produtivo. Mesmo com as atualizações na legislação e buscas por melhorias nos processos de licenciamento ambiental, as concessionárias de veículos ainda enfrentam muitas dificuldades para atender os aspectos legais. A falta de preparo técnico e conhecimento da legislação na preparação dos estudos para obtenção das licenças ambientais e também no gerenciamento dos resíduos gerados são os principais entraves. No estado de Minas Gerais existem poucas empresas licenciadas para receber resíduos gerados pelas concessionárias de veículos. Além disso normalmente a maioria dessas empresas licenciadas encontra-se distante do Leste Mineiro, implicando em um custo considerável para transportar e para dispor os resíduos em local adequado. Tal situação induz o descarte irregular em lixões e terrenos baldios. Dentro deste contexto, e com base nos problemas identificados levantados foi elaborada uma proposta de Gestão Ambiental para concessionárias de veículos, estruturada de acordo com a norma ABNT NBR ISO 14.001:2004. A proposta de gestão ambiental apresentada nessa pesquisa vem suprir as necessidades técnicas do setor para adequação as Normas de Gestão, bem como contribuir com os orgãos licenciadores e/ou fiscalizadores comprometidos com a preservação ambiental.
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BERGVALL, ARVID, and DARIUSH KHAILTASH. "The Card Dealer : A card shuffling and dealing robot." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-279790.
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The Card Dealer is a machine designed to replace the dealer role in card games. The dealer is either a person hired to only deal the cards, usually found in casinos, or one of the players participating in the game. The Card Dealer will allow the players to fully concentrate on the game instead of having to deal cards. In this thesis it is explored how to build a machine that is able to shuffle a deck of cards to a satisfying degree of randomness, and then deal a correct amount of cards to the correct amount of players. This is achieved through the use of three motors. One motor shuffling the deck, another rotating the whole machine around the z-axis and a third ejecting a single card to the player.The Card Dealer är en maskin designad för att ersätta rollen som givare inom kortspel. Givaren är antingen en person anlitad för att endast dela kort, vanligen i kasinon, eller så är det en av de medverkande spelarna som delar. The Card Dealer tillåter alla spelare att koncentrera sig på spelet utan att behöva dela kort. I den här avhandlingen undersöks det hur man ska gå till väga för att bygga en maskin som kan blanda en kortlek till en tillfredsställande grad av slumpmässighet, och att sen dela ut korrekt mängd kort till korrekt mängd spelare. Det uppnås genom användning av tre motorer. En motor blandar leken, en som roterar hela anordningen runt z-axeln, och en tredje som kastar ut ett kort till spelaren.
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João, Carlos Xavier Guerreiro. "Implementação do sistema "sotruck dealer system"- A mudança Organizacional." Master's thesis, Instituto Superior de Economia e Gestão, 2011. http://hdl.handle.net/10400.5/3380.
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Drudi, Lorenzo. "La gestione dei distributori nei mercati B2B- il progetto Dealer Management in SCM Group." Master's thesis, Alma Mater Studiorum - Università di Bologna, 2021.
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L’elaborato vede come primo capitolo la trattazione dal punto di visto teorico della distribuzione nei mercati B2B, in particolare sono discussi i modelli di go to market e la figura del dealer, definendone le varie tipologie e le attività che possono svolgere. È anche trattato il tema della misurazione delle performance dei dealers: sono quindi definiti i principali KPI utilizzabili per queste figure e le metodologie da utilizzare per assegnare obiettivi a fuoco.
Successivamente nel secondo capitolo viene presentato il gruppo SCM, con accenni alla sua storia e alla struttura organizzativa; segue un dettaglio sul mercato ed i concorrenti. Il capitolo si conclude con un’overview sulla strategia e sui canali distributivi utilizzati dall’azienda nei vari mercati in cui opera.
Nel terzo capitolo viene esposto il progetto dealer management: nello specifico vengono definiti lo scopo del progetto e le attività da cui è formato, è illustrata la classificazione degli intermediari svolta in azienda, viene introdotto il tema del market support ed è presentata la questione della contrattualizzazione dei dealers.
Nel quarto capitolo viene illustrata la metodologia da seguire per definire la strategia da adottare in uno specifico mercato; successivamente si calcola la quota di mercato attaccabile dai dealers SCM, si valutano le performance 2019 del dealer e si determinano i punti di maggiore criticità. In seguito a queste operazioni è poi possibile fissare per i dealers SCM i minimi contrattuali e i targets per l’anno 2021.
Nel quinto capitolo è sviluppato un sistema di monitoraggio basato su 7 KPI che permette di valutare mensilmente lo scostamento delle performance dei dealers dai targets fissati. Inoltre, sono esposte diverse possibili azioni da implementare per allineare i risultati del dealer alle prestazioni attese.
Nelle conclusioni sono riassunti i principali vantaggi ottenibili grazie al progetto,le possibili criticità e i futuri step da implementare nel corso del 2021
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Mosier, Joseph. "Evaluation of product support sources." Thesis, Kansas State University, 2014. http://hdl.handle.net/2097/35742.
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Master of AgribusinessDepartment of Agricultural Economics
Kevin Gwinner
Companies must weigh the trade-offs of support strategies and choose between the effectiveness of meeting customer expectations and the cost of implementing product support tools and services. These support strategies can be critical to the success of a company and therefore, must provide efficient problem resolution in order to meet the satisfaction of the customer and retailer. This thesis reviews survey data collected from a large agricultural equipment company’s retailers on their satisfaction of product support tools and services provided by the company, and how the retailers utilize these product support tools and services when attempting to resolve a product issue. This evaluation of a company’s product support strategy leads to the identification of potential solutions to help maximize the efficiency of the problem resolution process, as well as minimize the opportunity costs and financial costs of product support sources.
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Das, Sanmay 1979. "Dealers, insiders and bandits : learning and its effects on market outcomes." Thesis, Massachusetts Institute of Technology, 2006. http://hdl.handle.net/1721.1/37916.
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Thesis (Ph. D.)--Massachusetts Institute of Technology, Dept. of Electrical Engineering and Computer Science, 2006.Includes bibliographical references (p. 145-149).
This thesis seeks to contribute to the understanding of markets populated by boundedly rational agents who learn from experience. Bounded rationality and learning have both been the focus of much research in computer science, economics and finance theory. However, we are at a critical stage in defining the direction of future research in these areas. It is now clear that realistic learning problems faced by agents in market environments are often too hard to solve in a classically rational fashion. At the same time, the greatly increased computational power available today allows us to develop and analyze richer market models and to evaluate different learning procedures and algorithms within these models. The danger is that the ease with which complex markets can be simulated could lead to a plethora of models that attempt to explain every known fact about different markets. The first two chapters of this thesis define a principled approach to studying learning in rich models of market environments, and the rest of the thesis provides a proof of concept by demonstrating the applicability of this approach in modeling settings drawn from two different broad domains, financial market microstructure and search theory. In the domain of market microstructure, this thesis extends two important models from the theoretical finance literature.
(cont.) The third chapter introduces an algorithm for setting prices in dealer markets based on the model of Glosten and Milgrom (1985), and produces predictions about the behavior of prices in securities markets. In some cases, these results confirm economic intuitions in a significantly more complex setting (like the existence of a local profit maximum for a monopolistic market-maker) and in others they can be used to provide quantitative guesses for variables such as rates of convergence to efficient market conditions following price jumps that provide insider information. The fourth chapter studies the problem faced by a trader with insider information in Kyle's (1985) model. I show how the insider trading problem can be usefully analyzed from the perspective of reinforcement learning when some important market parameters are unknown, and that the equilibrium behavior of an insider who knows these parameters can be learned by one who does not, but also that the time scale of convergence to the equilibrium behavior may be impractical, and agents with limited time horizons may be better off using approximate algorithms that do not converge to equilibrium behavior. The fifth and sixth chapters relate to search problems. Chapter 5 introduces models for a class of problems in which there is a search "season" prior to hiring or matching, like academic job markets.
(cont.) It solves for expected values in many cases, and studies the difference between a "high information" process where applicants are immediately told when they have been rejected and a "low information" process where employers do not send any signal when they reject an applicant. The most important intuition to emerge from the results is that the relative benefit of the high information process is much greater when applicants do not know their own "attractiveness," which implies that search markets might be able to eliminate inefficiencies effectively by providing good information, and we do not always have to think about redesigning markets as a whole. Chapter 6 studies two-sided search explicitly and introduces a new class of multi-agent learning problems, two-sided bandit problems, that capture the learning and decision problems of agents in matching markets in which agents must learn their preferences. It also empirically studies outcomes under different periodwise matching mechanisms and shows that some basic intuitions about the asymptotic stability of matchings are preserved in the model. For example, when agents are matched in each period using the Gale-Shapley algorithm, asymptotic outcomes are always stable, while a matching mechanism that induces a stopping problem for some agents leads to the lowest probabilities of stability.
(cont.) By contributing to the state of the art in modeling different domains using computational techniques, this thesis demonstrates the success of the approach to modeling complex economic and social systems that is prescribed in the first two chapters.
by Sanmay Das.
Ph.D.
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Ismail, Zurina Binti. "Reputation of Malaysian car brands : comparing views of customers and dealers." Thesis, University of Manchester, 2012. https://www.research.manchester.ac.uk/portal/en/theses/reputation-of-malaysian-car-brands-comparing-views-of-customers-and-dealers(77bfa119-5df2-446c-9e5b-6aad61894a2a).html.
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Previously, an organisation's attributes (corporate appeal, product and services, social responsibility, vision and leadership, workplace environment, and financial performance) were used as determinants of corporate reputation. In other words, corporate reputation was measured using a multidimensional single construct. However, there are arguments suggesting that, in order to obtain more accurate conclusions, an organisation's attributes need to be treated as antecedents whereby organisation's attributes are used to predict corporate reputation. Thus, this study is aimed at testing the impact of an organisation's attributes that is product, corporate personality and corporate responsibility on corporate reputation, and the mediating effect of corporate reputation in influencing stakeholders' purchase intention. Malaysia national car brands are used as a case reference for this study. Using a quantitative research approach, this study found that not all attributes contribute to positive reputation and intentions. The impact of each attribute varies across different stakeholder groups and across brands. Using a sample of 419 automobile customers and 300 Malaysia national car dealers, this study shows that only corporate personality has a positive and significant influence on corporate reputation and it is consistent across both groups and brands. Corporate responsibility, on the other hand, is found to have a positive influence on corporate reputation assessed by customers, but is not significant for dealers. The effect of customers' and dealers' satisfaction on the products is rather mixed. Results from this study provide empirical evidence that reputation should not be measured using a multidimensional single construct in order to draw a more accurate conclusion. This study also contributes to practice as it provides a distinct view for corporations to establish good rapport and to assist in developing effective strategies for the relevant groups of stakeholders. Recommendations are also discussed to provide focus for future research.
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Robson, Anne Deirdre. "The market for modern art in New York in the nineteen forties and nineteen fifties a structural and historical survey /." Thesis, Online version, 1988. http://ethos.bl.uk/OrderDetails.do?did=1&uin=uk.bl.ethos.324692.
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Rigdon, Brittany. "Reflective gazes character and audience perception in Wycherley's the Plain Dealer /." Diss., Columbia, Mo. : University of Missouri-Columbia, 2006. http://hdl.handle.net/10355/4526.
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Thesis (M.A.) University of Missouri-Columbia, 2006.The entire dissertation/thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file (which also appears in the research.pdf); a non-technical general description, or public abstract, appears in the public.pdf file. Title from title screen of research.pdf file (viewed on August 28, 2007) Includes bibliographical references.
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Davis, Diana. "British dealers and the making of the Anglo-Gallic interior 1785-1853." Thesis, University of Buckingham, 2016. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.713397.
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This thesis examines the development, role and influence of British dealers in French decorative art between 1785 and 1853. It departs from the conventional art historical perspective of antiquarianism, as posited by Wainwright and Westgarth, repositioning the dealer not simply as a retailer, instrumental in transforming the decorative art of eighteenth-century France into the cherished 'antique', but as a producer. By analysing the new furniture, bronzework and refashioned porcelain made by dealers from the perspective of the nineteenth-century patron and in the context of the interiors for which it was made, it becomes clear that far from being 'inauthentic' or 'fake', dealers created an innovative Anglo-Gallic aesthetic with its own objects, language and value, which combined the heritage of eighteenth-century French collecting taste with British preference. This was known and understood by contemporaries as 'Louis XIV' style. Part I of this thesis argues that Francophile collecting practice in Britain was transformed in the first half of the nineteenth century as dealers changed elite perception to embrace the consumption of the old and the Anglo-Gallic as well as the new. To sustain that taste, dealers established London as a rival to Paris, a vital entrepot for the trade in French decorative art. The shop, a treasure house of opulence and colour, showcased the Anglo-Gallic interior in all its potential, legitimizing the old through modernity. A study of the Wanstead House sale traces the formation and dispersal, orchestrated by the dealer, of one of the foremost Anglo-Gallic interiors of the period. P31t II analyses the furniture, bronzework and porcelain and the interiors which dealers created. Rather than a failed representation of the eighteenth century, their work emerges as a deliberate synthesis of British and French taste targeted to appeal to British taste and usage. Until the 1840s, dealers had primacy of knowledge but new works of reference and the public exhibitions of the early 1850s led to greater understanding of the decorative arts among a new plutocratic collecting class. While the Great Exhibition of 1851 represented the apogee of 'Louis XIV' style, it also challenged the future of the Anglo-Gallic interior.
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Fourel, Valère (Valère Renaud Ernst). "Financial distress, dealers' behavior and asset pricing in the foreign exchange market." Thesis, Massachusetts Institute of Technology, 2018. http://hdl.handle.net/1721.1/115654.
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Thesis: S.M. in Management Research, Massachusetts Institute of Technology, Sloan School of Management, 2018.Cataloged from PDF version of thesis.
Includes bibliographical references (pages 39-43).
Exploiting a high frequency dealer-specific quote database in the FX market, I show that shocks to the CDS of a financial intermediary, proxy for its financial wealth, makes her quote larger bid-ask spreads when uncertainty about the underlying traded asset is high or when market competition is low. I first establish that markets are dominated by a handful of dealers who are responsible for more than 90% of the quotes in the different FX spot markets. I then document that, when exchange rate volatility is high, a 1% increase in intermediary's default probability does translate into a 4 bps increase in the bid-ask spread that she quotes. When competition is low, a similar deterioration in financial wealth leads to a 6.4 bps increase in bid-ask spread size. I finally show that in the case of emerging country currencies, the average CDS spread of the financial intermediaries quoting in the FX market is a statistically significant predictor for the volatility of the idiosyncratic component of the currency risk premium. More surprisingly, the dispersion in terms of financial wealth across financial intermediaries, measured as the variance of the financial intermediaries CDS spreads, is also an important determinant of this volatility for a large set of emerging country currencies.
by Valère Fourel.
S.M. in Management Research
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Allison, Martha. "On the Beginning of Contemporary Tibetan Art: The Exhibitions, Dealers, and Artists." VCU Scholars Compass, 2009. http://scholarscompass.vcu.edu/etd/1751.
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Contemporary Tibetan art has been internationally exhibited since the year 2000, and it continues to receive increasing recognition among international galleries and collectors. This thesis focuses on three major contributing factors that have affected the rising success of the contemporary Tibetan artists. The factors include ways in which popular stereotypes have influenced Western museum exhibitions of Tibetan art; dealers have marketed the artworks; and artists have created works that are both conceptually and aesthetically appealing to an international audience. Drawing from exhibition catalogs, interviews and art historical scholarship, this thesis looks at how the history of these factors has affected the beginning of the contemporary Tibetan art movement.
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Hansch, Oliver. "Aspects of the microstructure of competitive dealership markets : some empirical studies on the London Stock Exchange." Thesis, London Business School (University of London), 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.243978.
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Tuttle, Laura A. "Information flow in a fragmented dealer market three essays on price discovery /." Connect to this title online, 2004. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=osu1089910638.
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Thesis (Ph. D.)--Ohio State University, 2004.Title from first page of PDF file. Document formatted into pages; contains x, 112 p.; also includes graphics. Includes bibliographical references (p. 73-77).
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Huang, Ching-Yi. "John Sparks, the art dealer and Chinese art in England, 1902-1936." Thesis, SOAS, University of London, 2012. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.602817.
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Matschke, Jacqueline, and Heidi Pedersen. "The Value of Feedback : Improvements based on the Voices of Customers & Dealers." Thesis, University of Kalmar, Baltic Business School, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:hik:diva-1823.
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This thesis investigates the utilization of customer and dealer feedback within organizations. Only few companies seem to fully exploit the valuable information they receive on customer and dealer opinions and preferences. The purpose of this study is to examine how firms can ensure that feedback contributes to the development of improvements in the organization in order to become more customer-centric. Theoretical approaches to a company’s relationships with customers and dealers, the importance of internal and external customer satisfaction, the creation of knowledge and the role of the organization have been considered. Thereafter, the current processes of feedback utilization in the case company Volvo Construction Equipment Region International have been analyzed, the organization’s internal environment studied and the perspective of its dealers included. These steps have been taken in order to answer the main research question of this thesis, namely ‘How can the administrative functions of an MNC become more customer-centric by improving an existing customer and dealer feedback process?’ Several conditions have been identified in this study, which need to be in place in order for companies to benefit from customer and dealer feedback. Especially the development of adequate processes for feedback analysis, knowledge creation and action-taking, as well as an appropriate organizational culture, appear to be central in this context. The provided recommendations of this thesis regarding the involvement of employees, procedures in the process of feedback utilization, a framework for company-wide learning, and the role of the dealers shall help to understand how to make better use of feedback in future.
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Weintraub, Linda Anne. "Case study of blackjack dealers : their work environment and their relationship with management /." Online version of thesis, 1993. http://hdl.handle.net/1850/11586.
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CARUSO, TIAGO DE BRITO. "MUGGERS, DRUG DEALERS AND MILITIAS: THEORY NA EVIDENCE FROM RIO DE JANEIRO FAVELAS." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2010. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=16486@1.
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Neste trabalho desenvolvemos e testamos um modelo para explicar a
escolha entre diferentes atividades criminosas nas favelas. No modelo, os
criminosos dessas comunidades escolhem uma ocupação entre ser
assaltante, ser traficante de drogas, ser miliciano ou trabalhar honestamente.
Mostramos que essa escolha depende da renda do indivíduo, bem como da
riqueza média da comunidade e das comunidades vizinhas. Mostramos
ainda que a transição do tráfico para a milícia é brusca, mesmo sem
externalidades nas atividades criminosas, e essa mudança depende
exclusivamente da razão entre a renda da favela e a renda dos bairros
vizinhos. A segunda parte desse trabalho é empírica. Nas regressões
básicas, o efeito dessa razão sobre probabilidade de uma favela ser
dominada pela milícia em oposição ao tráfico é estimado como positivo e
significante. Entretanto, quando controlamos para medidas de distância da
favela a órgãos públicos o coeficiente associado a essa relação perde
significância.In this article we develop a model to explain the choice between different criminal activities in favelas. Criminals in these communities may choose between being muggers, drug dealers, militiamen or working honestly. We show that this choice depends on the agent’s wealth, his community’s average wealth and the wealth of the communities near him. Also, we have shown that the transition from drug dealing to militia is abrupt, even in the absence of externalities across criminal activities and that furthermore this change depends exclusively of the ratio between the favela’s wealth and the wealth of its vicinity. This article’s second part is empirical. In the basic estimations, the effect of this ratio over the probability of a favela being ruled by a militia in opposition to drug dealers is estimated as positive and significant. However, when we control for measures of distance to public institutions, the coefficient associated to this ratio loses significance.
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GLIOCHE, ALEXANDRE CARDOSO. "EXCHANGE OF INFORMATION THROUGH THE SUPPLY CHAIN: THE ASSEMBLY PLANTS AND ITS DEALERS." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2004. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=5143@1.
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Atualmente as empresas estão unindo esforços para se
tornarem mais competitivas no mercado global. O objetivo
das empresas é prestar um serviço melhor com um custo menor
e estão tentando alcançar esse objetivo analisando toda a
cadeia de suprimento como se fosse uma empresa, para que,
dessa forma, consigam reduzir o custo total do produto ao
invés do custo específico de um elo da cadeia, pois às
vezes uma ação pode reduzir o custo de um elo enquanto
aumenta o custo do outro em um valor muito superior,
ocasionando um aumento no custo final do produto. A
maximização da solução ótima global é maior que a
maximização da soma dos ótimos locais.
Através desse modelo teremos ao invés de marcas contra
marcas, a competição entre fornecedores - marca -loja
contra fornecedores - marca - loja, ou melhor, cadeias de
suprimento versus cadeias de suprimento. Por causa disso as
empresas estão tentando controlar a cadeia de uma forma
integrada, utilizando a tecnologia da informação para
aumentar a produtividade, diminuir os custos e aumentar a
velocidade na transferência das informações entre os elos
da cadeia de suprimento.
O objetivo principal dessa dissertação é mostrar os
esforços realizados, entre os diversos elos da cadeia de
suprimento, para integrar eletronicamente as informações
entre as empresas, analisando o caso real entre as
montadoras e os seus distribuidores.Currently the companies are joining efforts to become more competitive in the global market. The objective of the companies is to give a better service, with lesser cost and is trying to reach this objective analyzing all the supply chain as if it was a company, so that of this form they obtain to reduce the total cost of the product instead of the specific cost of a member of the chain, therefore the times an action can reduce the cost of a member while it increases the cost of the other in a very superior value, causing an increase in the final cost of the product. The maximum of global solution is greater that the maximum of the each member solution. Through this model we will have instead of marks against marks, the competition between suppliers - mark - store against suppliers - mark - store, or better supply chains versus supply chains. For cause of this, the companies are trying to control the chain of an integrated form, using the technology of the information to increase the productivity, to diminish the costs and to increase the speed in the transference of the information between the members of the supply chain. The main objective of this work is to show the carried through efforts, between the members of the supply chain, to integrate electronically the information between the companies, analyzing the real case between the assembly plants and its dealers.
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Gadar, Kamisan. "The influence of dealers' perceptions on the buying and selling of Islamic bonds." Thesis, Durham University, 2004. http://etheses.dur.ac.uk/1756/.
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Saporta, Victoria. "Essays on market microstructure." Thesis, University of Cambridge, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.311019.
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García, Martín Meráz. "A theoretical approach : an exploratory analysis of higher level narcotraffickers of Latin American decent." Online access for everyone, 2007. http://www.dissertations.wsu.edu/Dissertations/Fall2007/M_Garcia_082007.pdf.
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Wolff-Thomsen, Ulrike. "Willy Grétor : (1868 - 1923) ; seine Rolle im internationalen Kunstbetrieb und Kunsthandel um 1900 ; ergänzt um bislang unveröffentlichte Briefe von Willy Grétor an Georg Brandes, Theodor Wolff, Frank Wedekind, Peter Nansen, Alfred Lichtwark, Wilhelm Bode, Agnes Slott-Møller, F. J. Willumsen, Karl Larsen und Max J. Friedländer /." Kiel : Ludwig, 2006. http://deposit.ddb.de/cgi-bin/dokserv?id=2687234&prov=M&dok_var=1&dok_ext=htm.
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Petit-Rafer, Marie-Raphaele. "The supplier-dealer relationship in the motor car industry in the UK : factors affecting the power of each side and the strategies adopted by them." Thesis, University of Bedfordshire, 1996. http://hdl.handle.net/10547/253878.
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The research programme aimed to identify and investigate the tactics and strategies adopted by the car manufacturers to manage and control their dealers in the distribution channel in the UK market, and consequently deduce their effects on the manufacturer-dealer power relationships. A literature review outlining the main sources of power possessed and employed by the manufacturer combined with the information collected from initial interviews with a panel of channel players enabled to identify the main tactics of control adopted by the manufacturers over the dealers in the car industry. The dealer agreement, the training programmes, the dealer assessment procedures, the communications systems and manufacturer's general support appeared to represent the prime tactics of control possessed and employed by the car manufacturers. The first three elements were investigated separately and qualitatively analysed following a quantitative approach. They unveiled the nature of the dealers' operations controlled by the manufacturers and the techniques implemented by them to exert that control. The repressive and coercive nature of these tactics of control emphasised an imbalance of power favouring the manufacturers, and confirmed their dominant position in the marketing channel. The last two tactics of control mentioned above did not lead to any specific studies. Nevertheless, they were explored in Chapter 8 and referred to throughout the thesis. A field survey carried out with a large sample of car dealers established their perceptions to manufacturers' controls. The survey empirically confirmed that the car manufacturers highly control and influence certain business areas by setting-up some constraints, restrictions, limitations and targets to achieve, and consequently the leadership of the manufacturers was demonstrated and verified. The strategies implemented by the manufacturers, whose tactics are deduced from, enabling them to control their dealer network were analysed. The study highlighted the main strategic decisions made by the suppliers and showed how they affect the power balance between the channel participants favouring the suppliers. A lack of consistency in manufacturers' strategic approach was detected and appeared to be detrimental to dealers' welfare. In order to improve manufacturer-dealer relationships and to create a greater equilibrium between the two parties, the adoption of a partnership approach was highly recommended. As a result, the whole study of the car distribution channel enabled the researcher to conclude that a franchise arrangement tends to give a manufacturer more power over an intermediary than a non-franchise trading relationship.
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Muth, Hendrik. "Mehrmarkenhandel in der Automobilbranche : eine Betrachtung aus Kundensicht /." Frankfurt am Main ; New York : Lang, 2008. http://d-nb.info/989360997/04.
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Blidberg, David, and Henrik Hagberg. "Dealer-Customer Interaction in the Tool Steel Industry : a Case Study of SSAB." Thesis, Linköping University, Department of Management and Economics, 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-2487.
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This thesis is a description of the sales process for Toolox, the newest of four products produced by SSAB Oxelösund. Toolox is a tool steel, sold using eleven external dealers throughout Europe. Each dealer carries a wide range of steel grades for different uses. To increase sales volumes SSAB want to have the right support for their dealers. In this thesis the organizations and individuals who influence in the buying decision are identified as well as their buying behavior and the information that is needed in the sales situations. The requirements on the tool steel derive not only from the toolmaker itself but also from end users of a product further down the product chain. The study indicates that communication of benefits along the chain difficult because is not well integrated. The decision of what steel to buy is often made by the tool designer and these are influenced by a number of other individuals. It is also found that risk aversion and conservatism are barriers for product introductions.
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Meißner, Ulrike Emma. "Die "Droge" Arbeit : Unternehmen als "Dealer" und als Risikoträger ; personalwirtschaftliche Risiken der Arbeitssucht /." Frankfurt am Main [u.a.] : Lang, 2005. http://www.gbv.de/dms/zbw/488658152.pdf.
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Gabbott, Mark. "Second-hand car dealer licensing in Scotland : issues and implications for consumer policy." Thesis, University of Stirling, 1990. http://hdl.handle.net/1893/3260.
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This thesis investigates the operation of a system of second hand car dealer licensing introduced to Scotland in 1982. The aim is to assess whether or not this policy is having a beneficial impact upon the experiences of second hand car purchasers in Scotland. The second hand car trade exhibits a number of characteristics of market failure with respect to consumer's interests. The complexity of the product and the infrequency of purchase make information about both product and dealer particularly difficult to obtain and evaluate. One regulatory response to consumer problems in this market is to licence second hand car dealers. This approach has been adopted in a number of other countries notably, Canada, Australia and some states of the US. The policy has provoked a great deal of debate about the achievement of consumer benefits associated with information and standards as opposed to producer benefits associated with restrictions to entry and mobility. In the Scottish case the power to licence second hand car dealers was delegated to Scottish district councils who were able to take advantage of considerable discretion in designing, implementing and operating their own licensing system. When seen from a national perspective, this delegation has led to a number of undesirable consequences. This thesis presents two major findings. The first is that district councils in Scotland have largely neglected their licensing systems. As a result the licensing of second hand car dealers in Scotland is only partially operative. The second is that second hand car dealer licensing in Scotland is having no impact upon the purchase experiences of consumers. There are two implications of these findings. First, without a fully operational system no evaluation of licensing as a policy is possible. Secondly, far from being unaffected by this partially operating system, consumers are worse off than without licensing. This raises issues for consumers, district councils and policy makers.
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Valenzuela, Franco, Jeysev Estocalenko, José Rojas, and Carlos Raymundo. "Lean service quality model to improve the performance of service in automotive dealer." Springer Verlag, 2020. http://hdl.handle.net/10757/656345.
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El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.The service sector, specifically the automotive sector, has witnessed significant growth in the economy and is constantly searching for methods to improve its quality indexes with its customers; however, errors in general repairs are ever present in this tertiary activity. This document undertakes a practical study to measure the effectiveness of the Lean Service Quality (LSQ) model, which combines the development of a multi-elemental scale to measure service quality (SERVQUAL) and a conceptual/practical Lean Service model, with the aim of reducing the number of poorly performed technical repairs at a Toyota automobile dealership. The main result of the research was defining a practical guide to replicate the LSQ model. In addition, as the model’s first approach, the study demonstrated that, for the dealership under study, the rate of bad repairs was ultimately reduced by 5.17%.
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Huang, Kuo-Yuan, and 黃國源. "Business Model Innovation: Traditional Used Car Dealer vs. Certificate Used Car Dealer." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/95x6q8.
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碩士國立高雄第一科技大學
行銷與流通管理研究所
103
Over the last decade in domestic market, the average number of used car ownerships transferred becomes 2.1 times of new car ownerships transferred. Take 2013 for example, the total sales number of new car was 378,000 units, and the number of used car transferred reached an unexpected number, 787,000 units. Currently in Taiwan there are about 6,000 used car dealers and 800 certified used car dealerships which amount about 13% of entire used car dealers. Yet, the trading volume by certified dealerships accounts more than 35% of the annual transfers. This shows that business opportunities behind the model of certified used car are considerably huge, and this kindly business model is worth exploring.In the circumstance of a changing market for used car, how could certified used car dealers emerge so rapidly? How would they impact on traditional used car dealers? And for both of them, how do they face the future and decide which path to follow? These questions are all what this study aims to explore. Therefore, this study has mainly cited academic theories from Bocken, NMP, Short, SW, Rana, P., & Evans, S. (2014) as references. With the conceptual framework of this business model, this study attempts to explore the innovation factors among aspects such as value proposition, value creation and delivery, value capture by traditional used car dealers and certified used car dealers. There are three main purposes in this study as the followings: 1. Explore the innovation factors in the business model of traditional and certified used car dealers.2. Through methods of in-depth interview, this study makes comparisons respectively for innovation factors from traditional and certified used car dealers.3. With the result of comparisons on these business models and innovation factors, this study is to propose the findings and advices aiming at traditional and certified used car dealers. The results found that the key innovation factor in business model of traditional used car dealers is that they do import famous models with competitive prices. However, the key innovation factor of business model by certified used car dealers is becoming members of major certified alliances. Moreover, to those used car dealers: 1. Their levels of applying technologies to the industry are relatively lower, so they should strengthen their skills on installation and application of information system. 2. They should focus more on the operation of online sales and establishment of internet reputation. 3. They should focus more on the cash turnover ratio by selecting used cars with good qualities in order to clean up stocks in the shortest period.
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Lee, Picheng, and 李丕正. "Information Content of Dealers'' Trading." Thesis, 1994. http://ndltd.ncl.edu.tw/handle/72426275343715250632.
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Shih-Hwa, Lin, and 林世華. "Security Dealers Herding in Taiwan." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/93055892300194304645.
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碩士大葉大學
企業管理學系碩士班
98
This paper investigates how securities dealers trade in Taiwan Securities Market. We find that the securities dealers herd in Taiwan securities markets when choosing the securities to hold. The past returns of stocks explain why securities dealers herd. Securi-ties dealers respond differently as the financial crisis occurs. During the financial crisis period, the securities dealers demonstrate positive herding behavior. However, during the post-crisis period, the dealers show negative herding behavior. Furthermore, secu-rities dealers are momentum traders during the financial crisis period and contrarian traders after the crisis. We also examine whether dealers follow each other into and out of the same industries. Our empirical results reveal strong evidence of institutional in-dustry herding.
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Fyfe, Heather Dianne. "Mira Godard : Canada's art dealer." Thesis, 2008. http://spectrum.library.concordia.ca/975615/1/MR40962.pdf.
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The role of the dealer in promoting art is an essential but too often neglected area in the discourse surrounding the history of Canadian art, and this is equally true in discussions of the contemporary period. This thesis will consider the career and influence of the Canadian art dealer Mira Godard and her promotion of the work of Canadian and international artists from 1960 to 1983. During these years, Godard owned three galleries: the first was located in Montreal (1961 - 1979), the second in Toronto (1972 - present), and the third in Calgary (1979 - 1983). This thesis will argue that Godard played a significant role in bringing Canadian and international contemporary art to public attention through the numerous exhibitions held in each of her galleries. This text is structured in three principal chapters. The first chapter is concerned with a brief overview of the history of art dealing and the contribution of selected art dealers. The focus then moves to a general discussion of the Canadian art market and is followed by a brief biography of Mira Godard and the origins of her gallery in Montreal. The second chapter is devoted to Godard's Montreal gallery and its promotion of Quebec artists as well as the production of international art exhibitions. The following chapter deals with her gallery in Toronto, the widening of her stable of artists and her relationship with the international gallery, Marlborough. Because Godard's Calgary gallery was active for a relatively short period, it will be discussed in the concluding chapter. The thesis is further supported by two appendices: a chronology of the exhibitions at her three galleries from 1961- 1982, followed by a list of the publications published by Godard from 1961 to 1984.
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Hsu, Chih-Liang, and 許智良. "The Partnership Management of Distributor and Dealer of Automobile Industry- From the Perspective of Dealer." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/tfu549.
Full textAbstract:
碩士國立暨南國際大學
管理學院經營管理碩士學位學程碩士在職專班
103
Automobiles, an important tool for transport, play a significant role in the development of human progress such as the shipment of raw materials and cargos or the carry of passengers. All kinds of affair related to automobile are worth exploring and studying since automobiles are highly involved and utilized everywhere in everyone’s daily life and economic activities. During the entire process of car selling and after-sales services, it is local car dealers rather than automobile manufacturers or distributors that contact and interact directly with customers and car owners. This study aims to investigate the partnership between automobile distributors and dealers from the perspective of the latter, find out how they enhance their communication and collaboration to improve overall after-sales services and create a win-win situation for both parties. The method of interview was employed in this study. Eight influential car dealers were selected out of a total of 40 dealers of one automobile brand by purposive sampling for interviewing their managers in charge of after-sales service. For the conclusion, it is found that distributors can increase the awareness of and maintain a long-term relationship with dealers by providing comprehensive support as well as keeping communication and contact between the personnel of both sides to make a closer connection recognized mutually. Distributors should also improve professional education and trainings for dealers; raise supply rate of parts and examine relevant information regularly in order to increase the convenience and precision of use, in particular to avoid the shortage of supply and ensure dealers’ satisfaction. For the dimensions that impact on the relationship, the dealers value the most is “Trust” and followed by “Commitment”, “Communication”, “Satisfaction”, “Collaboration” and “Measures for Contingencies”. In terms of the quality of after-sales service, dealers prioritize the following dimensions as “Venue and Facilities”, “Cultivation and Trainings”, “Organization and Procedure”, “Management and Assessment” and “Communication and Care”. To ensure the future collaboration and partnership between both sides, distributors should arrange the counterpart for dealers and secure the competitiveness of their products in the market. To improve the quality of after-sales services that satisfies customers, both distributors and dealers have to keep in touch and build up relationships with customers while strengthening relevant skills to provide the services that customers need for them to actually perceive the values of their services or products. In general, dealers would expect a longer, closer and solider type-three partnership while giving weight to the soundness of distribution system, the market for business growth, and good communication and interaction with each other.
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HSUEH, WEI-MIN, and 薛尉民. "Taiwan's Lottery Dealers' Operation and Development." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/pgr4q5.
Full textAbstract:
碩士亞洲大學
財務金融學系碩士在職專班
106
The lottery industry is an interesting industry. The Taiwanese themselves are strong in gambling and the government is legalized to operate. Lottery coupons are springing up. This paper uses SWOT and Five Forces Analysis to conduct research on the operation and development of lottery banks, and conducts in-depth interviews with the experience of lottery dealers based on case studies as the basis for research and analysis. The study found that the advantages of the lottery industry are: good geographical location, sufficient hardware and equipment, etc.; disadvantages such as: the impact of media negative news, high turnover of employees; opportunities such as: the general distribution bank organizes event promotions, and positive news is conveyed through the news media. Etc.; threats such as: high dealer density, presence of underground lottery tickets, etc. In addition, the existing competitors of the lottery bank such as: the existence of his shop to divide up the market; potential competitors such as: borrowing other people's sales permit to open stores to divide the food market; alternatives such as: competition in the underground lottery industry, etc.; customers such as: improving customer service The additional value added, etc.; suppliers such as: the general distribution of the bank's important policies, decisions, etc.
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Peng, Yu Hua, and 彭玉華. "Function and Regulation of Securities Dealers." Thesis, 1995. http://ndltd.ncl.edu.tw/handle/05656529136589952231.
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Liang, Hongyu, and 梁宏宇. "The Study On The Future Strategies Of Domestic Security Dealer After Mainland China's Security Dealer Entering Taiwan." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/81888413140236137697.
Full textAbstract:
碩士義守大學
財務金融學系
100
Taiwan and China had signed MOU and ECFA in 2010. On the future China's security dealer will enter Taiwan security market. This study review the literature, exporters’ interviews, and survey for strategies of domestic as the Mainland dealers and the government's management proposal. The study find that in the future market position in Taiwan’s security, as Taiwan’s security dealer to maintain the original rich experience in business and professional. Human resources strategy focus on international talents、enhance their professional and training localized professionals. Relevant government departments should be made for supporting measures to avoid the China's security dealer into Taiwan impact to Taiwan's security dealer and strengthen Taiwan's constitution and promote international level before they can cross the trend of relatively opening financial markets to reciprocity and mutual benefit.