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Journal articles on the topic 'Dealing service bank'

Author: Grafiati
Published: 28 May 2022
Last updated: 30 July 2025

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1

Albdulhameed, Ghassan Rashad, and Sarah Najah Hussein. "Impact of Salary Domiciliation on the Profitability: An Applied Study in a Sample of Iraqi Banks." Al-Ghary Journal of Economic and Administrative Sciences 17, no. 3 (2023): 377–405. http://dx.doi.org/10.36325/ghjec.v17i3.13777.

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As a result of the major developments that have taken place in information technology and its implications on all areas, especially in the banking sector. This has had an impact on the methods and facilities that the bank offers to different customers. This research sheds light on one of the most important modern banking services, which is the service of salary domiciliation for employees of government departments and various private sector companies. The aim of this research is to show the effect of the salary domiciliation on the financial performance of the Iraqi banks and in particular the
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Bykanova, N. I. "Methodological Aspects of Elaborating Marketing Strategy of Innovation Bank Products and Services." Vestnik of the Plekhanov Russian University of Economics, no. 4 (July 8, 2024): 220–29. http://dx.doi.org/10.21686/2413-2829-2024-4-220-229.

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Today the key factor of influencing banking sector is the development of information systems and overall strategy of economy digitalization as its consequence. On today’s competitive banking market we can observe the necessity to elaborate and promote approaches to banking product and service marketing that are meant to provide finance stability of banking business and orientation of marketing innovation bank functioning not only to their opportunities but also to market needs. In spite of a big number of publications dealing with this issue, academic research should be developed further. In r
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Tantonio, Michael Claudius, Adil Fadillah, and Sulistiono Sulistiono. "Prosedur Pelayanan Customer Service Pada PT Bank Rakyat Indonesia Unit Cijeruk." Jurnal Aplikasi Bisnis Kesatuan 4, no. 2 (2024): 263–72. http://dx.doi.org/10.37641/jabkes.v4i2.1891.

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Customer Service is an art that combines human emotions, behavior, understanding, feelings, and impressions from the customer's point of view. Customer satisfaction will increase through the provision of good service, thus making customers loyal and having a positive impact on the business. which makes customers use the company's products and services repeatedly and contributes to the profit desired by the business at the bank.The purpose of this discussion is to understand Customer Service services provided to customers, know the problems or obstacles faced and understand the alternatives in
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Wahyuni, Alida, Mungky Hendriyani, and Intan Nurhasanah. "PERANAN CUSTOMER SERVICE DALAM MENINGKATKAN JUMLAH NASABAH PADA PT. BANK PEMBANGUNAN DAERAH JAWA BARAT DAN BANTEN, TBK. CAPEM PAMULANG TANGERANG SELATAN." REMITTANCE: JURNAL AKUNTANSI KEUANGAN DAN PERBANKAN 3, no. 1 (2022): 22–28. http://dx.doi.org/10.56486/remittance.vol3no1.186.

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This research aims to analyze the role of customer service in increasing the number of customers PT. Bank BJB, Tbk. Kantor Cabang Pembantu Pamulang. A customer is a person directly dealing with or in direct contact with the customer, customer service has a responsible role in the service and smoothness of the bank, and understands the work to be carried out, especially related to service to customers. Serving the customer is a very necessary attitude of customer service that can increase customer interest and ability to communicate well with customers. The results prove the role of customer se
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Aghaei, Mohammad, and Reza Anoushehi. "Identifying and Evaluating the Criteria's Affecting of Customer ExperienceUsing Fuzzy Dematel Approach (Case Study: Branches of Bank Melli in Tehran)." Modern Applied Science 10, no. 9 (2016): 153. http://dx.doi.org/10.5539/mas.v10n9p153.

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Customer experience is one of the most important factors that maintains the customer for banks and turns him into a loyal customer in the competitive marketplace conditions. This concept includes any type of interaction, feelings, perceptions, reactions, thoughts and other related cases from customers about the organization especially in the circumstance of service organization. In this study, 7 factors were identified as key determinants or constructs in the customer experience that according to the methodology of use the technique of fuzzy dematel, the most influential factor is the diversit
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Purba, Daris, V. Ade Arianto Ciptoputra, Asih Purwana Sari, and Suratman. "PEMBUATAN BANK SAMPAH PADA UNIT BANK SAMPAH MUTIARA BESTARI SEBAGAI PEMBERDAYAAN MASYARAKAT." PUAN INDONESIA 5, no. 2 (2024): 397–404. http://dx.doi.org/10.37296/jpi.v5i2.190.

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The government is having difficulty dealing with the waste crisis in Batam and therefore needs help from the community. One way to help is by creating a waste bank in each housing area. This service activity aims to empower the community through the creation of a waste bank unit which is expected to reduce the volume of waste thrown into final disposal sites while empowering the community in the form of generating community income from managing waste. The method of implementing service is through counseling, socialization, implementation, and evaluation. To increase productivity, production ma
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Jyoti Singla and Monica Bansal. "Customer's Perception Regarding Behaviour and Dealing of Bank Employees related to CRM Practices -An Empirical Evidence from Haryana." SMS Journal of Entrepreneurship & Innovation 7, no. 2 (2021): 38–47. http://dx.doi.org/10.21844/smsjei.v7i02.6436.

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In the present time, consumers are the king of the market and banks can take advantage to know their behaviour even they can capture market in context of market share. This paper provides necessary information about the role of customers for the behaviour of bank employees. For this, the customers of private and public banks were surveyed with given 14 different statements regarding CRM practices adopted by different banks. Around 780 respondents were selected to collect the required information with the help of questionnaire (questions based on Likert Scale) and after tabulation, factor analy
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Abdul-Aziz, Abdul-Rahaman, Ohene Djan George, and Hamza Kasim. "Modelling Customer Satisfaction at Ghana Commercial Bank: An Application of Ordinal Logit Regression." Journal of Research in Business, Economics and Management 5, no. 4 (2016): 670–77. https://doi.org/10.5281/zenodo.3965547.

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In the competitive banking business, customer satisfaction is taken as a matter of success. It rely on a multitude of factors and varies from one customer to another and product to product. The capability and ability of a bank depends on the degree of its customer satisfaction. Thus banks usually place more weight on customer satisfaction and loyalty. This paper analysed the effect of service quality on customer satisfaction at Ghana commercial bank. It was noted in the results that service quality dimensions on tangible, responsiveness, empathy and trust are relevant contributing factors to c
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Karim Alaaeldin Ahmed Fouad, Alaa Tarek Erakat, Karim Alaaeldin Ahmed Fouad, Alaa Tarek Erakat. "Assessing resistance to accept electronic wallets in Egypt: تقييم مقاومة قبول المحافظ الإلكترونية في مصر". مجلة العلوم الإقتصادية و الإدارية و القانونية 5, № 18 (2021): 224–04. http://dx.doi.org/10.26389/ajsrp.r150421.

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The purpose of this study is to determine the factors that obstruct the diffusion of electronic wallets in the Egyptian society. As there is great resistance to the use of electronic payment services provided by governmental and private banks, and the insistence of customers to use cash due to the many reasons that were discussed in the research. In spite of this, several countries such as Morocco, Algeria, Malaysia and India, as an example similar to the Egyptian example, have come forward and found many solutions to switch from cash to electronic payment. Nowadays, cell phones have become a
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Atmojo, Muhammad Eko, Nur Fitri Mutmainah, and Vindhi Putri Pratiwi. "Penguatan Kelembagaan dan Peningkatan Kualitas SDM dalam Pengelolaan Sampah." PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat 7, Special-1 (2022): 178–86. http://dx.doi.org/10.33084/pengabdianmu.v7ispecial-1.2445.

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The waste problem is still a severe problem that must be addressed immediately. The problem is related to the final disposal site (TPA) and how and technically waste management and the lifestyle of the people themselves so that it is not only the role of the government in dealing with the waste problem but also the role of the community. Therefore, this community service aims to strengthen institutions and improve the quality of human resources in waste management. In the village of Ngestiharjo, Bantul Regency already has a partner waste bank, but the community has not engaged in waste bank ma
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Noerchoidah, Noerchoidah, and Nurdina Nurdina. "Membangun Kepuasan Karir Dengan Kecerdasan Emosional Dan Perilaku Inovatif: Moderasi Efikasi Diri." Jurnal Manajerial 11, no. 01 (2024): 1. http://dx.doi.org/10.30587/jurnalmanajerial.v11i01.6186.

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Background – Observing the practical conditions at the bank, frontline employees are the main gateway for the company to serve customers. Frontline employees as an indicator of success in customer service. Employees in the service department often experience stress when dealing with many customers with various problems and characters. Therefore, emotional intelligence and innovative behavior are needed in providing services in dealing with customers in different ways. Innovative behavior can encourage career satisfaction for private bank employees in Surabaya. Objectives – This research examin
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Rahman, Benazir, Yeasmin Islam, and Fahmida Ahmad. "The Impact of HR Policies over the Financial Soundness of Commercial Banks: A Study on Dhaka Bank Limited." Asian Journal of Humanity, Art and Literature 4, no. 2 (2017): 83–98. http://dx.doi.org/10.18034/ajhal.v4i2.320.

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Presently Human Resources (HR) Management has become one of the burning topics in our corporate world to operate overall activities of the organizations smoothly to ensure financial stability and banking industry is not an exception. Banking is one of the most significant sectors of the world economy and especially in a developing country like Bangladesh. Bank employees are the representative of the bank as it is a service-oriented organization, and they are providing banking services to the clients. The more customers’ retention will lead to more revenue as well as financial profit. The banks
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Hieu, Tran Minh, and Le Phuoc Huy. "Factors affecting customers’ satisfaction on mobile banking service quality at Asia Commercial Joint Stock Bank." Ministry of Science and Technology, Vietnam 65, no. 4 (2023): 34–40. http://dx.doi.org/10.31276/vmostjossh.65(1).34-40.

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This study examined the factors affecting customer satisfaction on the quality of mobile banking services at commercial banks like the Asia Commercial Joint Stock Bank (ACB). The model of A.P. Parasuraman, V.A. Zeithaml, L.L. Berry in 1988 [1] was applied as the theoretical background for this study. Measurement scale was validated with Cronbach’s alpha, exploratory factor analysis (EFA). The results show that tangibles, reliability, and competency affect customers’ satisfaction with mobile banking service quality. Some managerial implications were grasped: (i) it is necessary to update many u
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Rafin Dwi Purnomo and Taat Kuspriyono. "Pengaruh Kualitas Layanan Dan Kualitas Produk Mobile Banking Terhadap Kepuasan Nasabah Pada PT. Bank Syariah Indonesia KCP Bogor Citeureup 3." Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah 2, no. 2 (2024): 342–56. http://dx.doi.org/10.61132/nuansa.v2i2.1008.

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With its development, society expects needs, one of which is in the field of financial transactions, one of which is a financial process framework. Advances in information technology in the service sector have been utilized by product marketing and financial institutions, especially Bank Syariah Indonesia. With the launch of sharia banking service information technology known as BSI Mobile. The presence of BSI Mobile makes it easier for every customer to get services and products without having to go to the nearest office. And with BSI Mobile, it is hoped that Bank Syariah Indonesia can achiev
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Mikulecky, Larry, Paul Lloyd, and Jennifer M. Conner. "Chelsea Bank: Scans and Workplace Knowledge." Journal of Educational Computing Research 17, no. 4 (1997): 357–69. http://dx.doi.org/10.2190/anne-m1yv-pl89-2y05.

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This study examines the extent to which student groups working with the Chelsea Bank computer simulation were able to use school-to-work transition skills. Chelsea Bank is a workplace simulation for schools in which groups of students at a computer play the role of a bank teller or customer service representative, dealing with customers who appear on their screen. Data consists of videos of students working on the simulation scenarios. Results show that students using this simulation demonstrated substantial involvement with workplace skills as defined by SCANS (U.S. Department of Labor's Secr
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A.Y.Ketti, Ramalingam, Alphonse Lima, and Alphonse Lisha. "A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT IN STATE BANK OF INDIA (WITH SPECIALREFERENCE TO COIMBATORE)." International Journal of Marketing & Financial Management 3, no. 1 (2014): 73–93. https://doi.org/10.5281/zenodo.10807284.

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<strong>Abstract</strong> Today banks are dealing with several challenges including global competition for Deposits, Loans, and underwriting fees, increasing customer demands, shrinking profit margins: and need to keep up with the new technologies. Banks have realized the importance of Customer relationship management (CRM) and its potential to help them to acquire new customers, retain existing ones, and maximize their lifetime value.&nbsp; Bank s has realized that CRM is the only solution to help them to maintain a long term relationship with their customers. On the other hand, maintaining r
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Susila, I. Made Darma, Made Liandana, Dandy Pramana Hostiadi, et al. "Pendampingan dan Implementasi Aplikasi Bank Sampah Pada TPS-3R Banjar Bonjaka." Jurnal Pengabdian Literasi Digital Indonesia 2, no. 1 (2023): 19–29. http://dx.doi.org/10.57119/abdimas.v2i1.28.

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Garbage is a common problem that needs serious attention. Waste problems can have an impact on public health and environmental health. The local governments and community's form of effort in dealing with waste problems is the formation of TPS-3R by applying the concept of reduce, reuse, and recycle. Implementing the TPS-3R Institution requires proper management with the support of information technology. One of the TPS-3Rs located in the Gianyar – Bali area is TPS-3R Banjar Bonjaka which provides waste processing services for 345 households. The problem encountered during the observation was t
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ER, Nur Ellyanawati. "Analisa Perkembangan Jumlah Outlet Kantor Cabang dan Kebutuhan Frontliners di Era Digital Banking (Studi kasus di Bank Syariah Anak Perusahaan dan UUS Bank BUMN di Yogyakarta)." IQTISAD 5, no. 2 (2018): 1. http://dx.doi.org/10.31942/iq.v5i2.2547.

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ABSTRAKPenelitian ini bertujuan untuk menganalisa perkembangan jumlah outlet kantor cabang dan kebutuhan frontliners di Era Digital Banking(studi kasus di Bank Syariah Anak Perusahaan dan Unit Usaha Syariah Bank BUMN di Yogyakarta). Hasil penelitian menunjukkan selama tahun 2015 sampai tahun 2018 jumlah outlet Kantor bank syariah di Yogyakarta dan jumlah teller tidak menunjukkan perkembangan tetapi juga tidak ada pengurangan. Sedangkan customer service ada penambahan karena jumlah tenaga marketing bank yang bertambah. Kebutuhan industri perbankan untuk saat ini adalah tenaga pemasar, sedangkan
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Artiningrum, Nur Zannah. "ANALISIS KESIAPAN BANK SYARIAH INDONESIA DALAM MENGHADAPI PERKEMBANGAN LAYANAN JASA KEUANGAN BERBASIS TEKNOLOGI INFORMASI." Journal of Financial Economics & Investment 2, no. 3 (2022): 153–65. http://dx.doi.org/10.22219/jofei.v2i3.19916.

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The purpose of this thesis research is to determine the readiness and efforts made by BSI in dealing with the development of information technology-based financial services. Informants of this research data were obtained directly from employees of BSI KCP Malang City consisting of Consumer Business Staff, Customer Service, Tellers and also 3 customers from BSI. This type of research uses descriptive qualitative research methods, using data collection techniques such as interview, observation and documentation techniques. The results of this study show that BSI has prepared well in accordance w
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Pebrianti, Wenny, Wenseslaus Tanwira, and Ahmadi. "Online Relationship Marketing to Customer Loyalty Based on Signaling Theory (Evidence of Bank Customers in Indonesia)." 11th GLOBAL CONFERENCE ON BUSINESS AND SOCIAL SCIENCES 11, no. 1 (2020): 127. http://dx.doi.org/10.35609/gcbssproceeding.2020.11(127).

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The internet has changed people's way of life, especially in dealing a transaction. Indonesian banking entered a new era since 2000 when banks in Indonesia began implementing electronic banking or e-banking systems. Integrating cellular communication technology and banking financial services is changing people's lifestyles to be more flexible in making it easier for users to access banking financial services without being hindered by time, place and space. The same integration also occurs in relationship marketing strategies and cellular communication technologies that make it easy for compani
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Varnienė, Regina. "Information-bibliographical service of scientific and technical problem of „Application of protective coatings as well as protective and decorative metal coatings"." Knygotyra 23, no. 16 (2024): 84–95. http://dx.doi.org/10.15388/knygotyra.1990.36532.

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The article is devoted to the analysis of information models dealing with the problem of the application of protective coatings as well as protective and decorative metal coatings. Results of investigations reveal the subject structure of the problem, display the core of scientific and industrial journals, and define bibliographical manuals and databases. Based on the developed models, a structure for a problem-oriented data bank is suggested.
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Boufounou, Paraskevi, Magdalini Mavroudi, Kanellos Toudas, and Georgios Georgakopoulos. "Digital Transformation of the Greek Banking Sector in the COVID Era." Sustainability 14, no. 19 (2022): 11855. http://dx.doi.org/10.3390/su141911855.

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Rapid developments in digital innovation and technology in recent decades have marked a transition into the fourth industrial revolution (and the fifth social revolution), causing a significant impact on all areas of human activity. Moreover, these developments have been strongly felt with the advent of the COVID pandemic. The COVID pandemic has acted as a catalyst for imminent changes within the operational models of banks and their digitization, both locally and internationally, dealing with this peculiar crisis as an opportunity rather than a threat. In this study, after conducting a biblio
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Eleimat, DheifAllah, Mohammad Ali Al Hayek, Ibtihaj Taher Saber, Mohammad Naser Hamdan, Anber Abraheem Shlash Mohammad, and Asokan Vasudevan. "Exploring the shift: Factors shaping the adoption of electronic payment in Jordanian banking service." International Journal of Data and Network Science 8, no. 4 (2024): 2047–54. http://dx.doi.org/10.5267/j.ijdns.2024.7.004.

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This study examines the extent of adoption of electronic payment methods in Jordanian banks and compares them with traditional alternatives. Focusing on banking customer behavior, we conducted a comprehensive survey among banking customers to uncover insights on trust, perceived benefits, financial literacy, ease of use, security and cost considerations. By analyzing the data collected using the questionnaire study tool, we reveal the motivations behind customers’ electronic payment preferences. By highlighting these factors, our research contributes to the understanding of the evolving paymen
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Wijayanti, Tri Cicik. "Business Management Training In Bank Bakti Haji Malang." Kontribusia (Research Dissemination for Community Development) 3, no. 1 (2020): 275. http://dx.doi.org/10.30587/kontribusia.v3i1.1143.

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Negotiations and teamwork are needed by anyone. A manager is expected to be able to suggest himself as an entrepreneur, the role of the problem solver, the role as the allocation of resources and the role of the final decision is the role of the negotiator. The role of the negotiator is necessary when dealing with outsiders in terms of determining cooperation or when the organization is confronted with conflicts of interest internally or otherwise. Negotiators must know examples, for example, when we are going to market the product. Follow-up from community service on extracting the potential
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Adam, Raushan Fikri, та Mohd Afandi Awang Hamat. "The Legality of Decision of Taking Fees upon Recharging Service Issued by the Central Bank of Indonesia in the Light of the Concept of Qabḍ in Islamic Jurisprudence". International Journal of Fiqh and Usul al-Fiqh Studies 7, № 1 (2023): 18–30. https://doi.org/10.31436/ijfus.v7i1.283.

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This research aims to study the validity of the possession of electronic money by default based on the regulations issued by the Central Bank of Indonesia, as well as verifying the compatibility of the Indonesian law related to electronic money with the concept of “qabḍ” (possession) in Islamic jurisprudence. The premise of this is that some people do not see that it is permissible for the issuer to take the fees from the customer in return for the electronic money recharge service. This research relied on the inductive approach in collecting data from available sources, and the analytical app
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Chauhan, Saraswati, and Netra Pal Singh. "Perspicacity Customer Satisfaction of Online Banking: A Study in India." Southeast Asian Business Review 2, no. 2 (2024): 118–30. http://dx.doi.org/10.20473/sabr.v2i2.53845.

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The usage of online banking by the banking sector has been expanding quickly as a practical and effective way to add value for customers. Faster and more dependable services for online consumers is one of the well-liked offerings from traditional banks. Online banking has the potential to draw in more clients to affiliated banks by taking use of the swift advancements in information technology. But the primary issue that providers of online banking are dealing with is that many bank customers are unwilling to use the services that are available for online banking. This occurred as a result of
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Khurshid, Anjum. "Public Policy, Training, and Civil Service Reform." Pakistan Development Review 45, no. 4II (2006): 1227–39. http://dx.doi.org/10.30541/v45i4iipp.1227-1239.

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There are very few countries of the world that are satisfied with their public bureaucracies and civil service systems. Civil service reform is being discussed in Africa, Latin America, Europe and North America [Ingraham (1996)].1 There are some that are trying to develop a career civil service and others that are fixing the problems of having a career civil service. There are some that are dealing with legacies of past colonial civil service systems while others that are struggling with identifying the role of civil service in a changing political environment. Whatever the case may be, civil
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Rahmawati, Umi, and Dian Puji Puspita Sari. "STRATEGI UNIVERSAL BANKER NON-FINANCIAL DALAM MANAJEMEN KOMPLAIN ATM SERTA MENINGKATKAN PELAYANAN PADA BRI KCP SENAPELAN." Bilancia : Jurnal Ilmiah Akuntansi 7, no. 3 (2023): 727. http://dx.doi.org/10.35145/bilancia.v7i3.2499.

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ABSTRACT This study aims to identify customer service strategies in dealing with customer complaints related to ATM card problems at Bank Rakyat Indonesia KCP Senapelan, the authors found several customers who filed complaints related to ATMs such as swallowing ATM cards, lack of ATM card stock and so on. This research was conducted using a qualitative approach with primary data collection techniques in the form of observation, interviews, and documentation. The results of this study indicate that Universal Banker Non Financial plays an important role in managing complaints from customers beca
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Suhaeri. "Analisis Sikap Konsumen Terhadap Produk TASAKA Di BPRS Saleh Artha." Musyarokah: Jurnal Hukum dan Ekonomi Islam 2, no. 1 (2024): 72–98. https://doi.org/10.64173/msyr.v2i1.126.

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BPRS Saleh Artha is one of the banks in Bekasi which has been established since 1994. In addition to its business activities of collecting funds, it also fulfills funding (financing) needs with several funding (financing) mechanisms such as mechanisms based on buying and selling principles, profit sharing principles and bank services. other. However, due to the lack of public awareness and understanding of sharia banking as well as increasingly tight competition between banks, both conventional and sharia banks, as well as limitations in human resources and technology in supporting bank operat
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Andani, Betty Epy, and Tri Wahyuni Sukesi. "Pengelolaan Bank Sampah Melalui Rumah Pilah Alam Lestari di Dusun Ceme Kabupaten Bantul Yogyakarta." Jurnal Kesehatan Lingkungan Indonesia 21, no. 2 (2022): 200–209. http://dx.doi.org/10.14710/jkli.21.2.200-209.

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Latar belakang: Sampah merupakan masalah lingkungan yang masih terjadi di DIY. Kabupaten Bantul pada tahun 2020 menyumbang sampah sebanyak 526.08 ton/hari, sedangkan daya tampung TPS Piyungan hanya dapat menampung sekitar 500 ton/hari. Usaha yang diterapkan pemerintah daerah salah satunya dengan menerapkan peraturan pengelolaan sampah pada bank sampah. Bank sampah menjadi salah satu poin yang penting dalam upaya mengurangi permasalahan sampah di DIY. Proses bisnis yang dilakukan bank sampah diarahkan dalam upaya mengurangi, menggunakan kembali dan mendaur ulang sampah. Tujuan penelitian ini ya
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Ali, Rusul, and Iftikhar Mohammed. "The impact of dividends on stock prices for the period (2016-2021) (Ashur International Investment Bank) A case study." Al Kut Journal of Economics and Administrative Sciences 15, no. 49 (2023): 320–43. http://dx.doi.org/10.29124/kjeas.1549.15.

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The research aims to analyze the relationship between dividends and stock prices based on some financial indicators specific to the study sample, namely (earnings per share, dividend payout ratio, market value of the stock to return with growth) and their impact on Ashur International Investment Bank share prices. The research found that there is a direct relationship between undistributed profits and the share of dividends per share, and an inverse relationship between the share of dividends per share and the number of shares traded. The research recommended the need to develop trading, clear
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Gaikwad, Deepak Devendra. "Current Scenario of Different Type of Services Marketing and Delivery in Customer Relationship Management." International Journal of Engineering and Management Research 10, no. 1 (2020): 30–32. https://doi.org/10.31033/ijemr.10.1.6.

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<strong>A Significance of customer relationship management, CRM in banking sector and their benefit to their customer, principles of CRM, challenges for implementation. Profile of sample bank and their working performance were discussed perception of service quality of public and private sectors banks and their expectations in this regard and discussed in forthcoming the social &nbsp;economic profile of the respondents is disused.</strong> <strong>The concept of CRM is vital to the insurance sector. Good customer service is the bust brand ambassador for any mode of insurance. The entire busine
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Gusti, Girang Permata. "INCREASING THE NUMBER OF QRIS MERCHANTS AND THE CHALLENGE OF LOW TRANSACTIONS: ANALYSIS OF CONSUMER FINANCIAL BEHAVIOR IN ADOPTING QR PAYMENTS IN INDONESIA." Malaysian E Commerce Journal 8, no. 1 (2024): 12–16. https://doi.org/10.26480/mecj.01.2024.12.16.

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This research aims to analyze consumer financial behavior using QRIS from Bank Indonesia. The method used is descriptive quantitative with secondary data from the Indonesian Payment Systems Association (ASPI) via the KATADATA website. Research findings show growth in the use of QRIS by 23.97 million traders in December 2022, but the average transaction volume and value per trader is still low. Evaluation of the efforts of payment service providers shows the potential to increase the involvement of registered QRIS merchants, especially in dealing with inactive merchants. This research contribut
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Al Amaren, Emad Mohammad, Che Thalbi Bt Md Ismail, and Mohd Zakhiri bin Md Nor. "The Fraud Rules in the Letter of Credit under Jordanian Legal System." Sriwijaya Law Review 5, no. 2 (2021): 218. http://dx.doi.org/10.28946/slrev.vol5.iss2.1058.pp218-235.

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Letter of credit (L/C) has a massive role in expanding international trade operations. It is considered the most secure and stable banking service to finance foreign trade operations such as import and export. As an international contract, potential legal issues arise due to fraud practices. In this case, L/C users have to be aware of different approaches followed by domestic courts while dealing with fraud at the international level. This paper aims to identify the fraud means under the fraud rule governing L/C and its impact on Jordan's practice. By applying a qualitative and doctrinal legal
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Karim, H., D. A. L. Abu Seman, M. A. Mohamad Dali, S. Z. Othman, and S. C. Bernad. "A PROPOSAL TO IMPLEMENT INTEGRATED GIS SYSTEM IN DISSEMINATING SPATIAL INFORMATION FOR MALAYSIA DEVELOPMENT APPROVAL (STAKEHOLDERS AND APPLICANTS) – A CONCEPT PAPER." ISPRS - International Archives of the Photogrammetry, Remote Sensing and Spatial Information Sciences XLII-4/W16 (October 1, 2019): 347–58. http://dx.doi.org/10.5194/isprs-archives-xlii-4-w16-347-2019.

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Abstract. Every year, World Bank Group (WBG) is conducting assessment for 190 countries and produces a ranking report based on Doing Business performance – an initiative to measure benchmark efficiency on business regulation and their enforcement by a sample study (e.g. for Malaysia is Kuala Lumpur City Hall - DBKL). One of the ranking categories is based on Dealing with Construction Permits (DCP) which made us proud as announce Malaysia ranks for 2019 is #3 (based on 2018 assessment). This achievement was based on continues efforts and studies from the last bottom of #137 (since, 2007), #113
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Saputra, Ricky Febri, Rahmat Hidayat, and Rudyk Nababan. "Implementasi Program Peningkatan Perilaku Pemilahan Sampah Rumah Tangga, Revitalisasi“Smart Waste Management”, Dan Konversi “Waste To Energy” Di Kota Bekasi." Jurnal Administrasi dan Kebijakan Publik 6, no. 1 (2021): 65–92. http://dx.doi.org/10.25077/jakp.6.1.65-93.2021.

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In dealing with waste management problems in Bekasi City, the Bekasi City Government has implemented waste management innovations by involving the community's role through the Program for Improvement of Household Waste Segregation Behavior, Revitalization of "Smart Waste Management", and "Waste to Energy" Conversion in Bekasi City. The purpose of this article is to find out how to implement the Program to Improve Household Waste Segregation Behavior, “Smart Waste Management” Revitalization, and “Waste to Energy” Conversion in Bekasi City. The author uses a qualitative descriptive method with d
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Saputra, Ricky Febri, Rahmat Hidayat, and Rudyk Nababan. "Implementasi Program Peningkatan Perilaku Pemilahan Sampah Rumah Tangga, Revitalisasi“Smart Waste Management”, Dan Konversi “Waste To Energy” Di Kota Bekasi." Jurnal Administrasi dan Kebijakan Publik 6, no. 1 (2021): 65–92. https://doi.org/10.25077/jakp.6.1.65-92.2021.

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In dealing with waste management problems in Bekasi City, the Bekasi City Government has implemented waste management innovations by involving the community's role through the Program for Improvement of Household Waste Segregation Behavior, Revitalization of "Smart Waste Management", and "Waste to Energy" Conversion in Bekasi City. The purpose of this article is to find out how to implement the Program to Improve Household Waste Segregation Behavior, “Smart Waste Management” Revitalization, and “Waste to Energy” Conversion in Bekasi City. The author uses a qualitative descriptive metho
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Zhao, Shiyunyang. "Customer Churn Prediction Based on the Decision Tree and Random Forest Model." BCP Business & Management 44 (April 27, 2023): 339–44. http://dx.doi.org/10.54691/bcpbm.v44i.4840.

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The rate at which customers discontinue utilizing a company's services during a predetermined time period is known as the customer churn rate, also known as the attrition rate. Hence, developing a prediction model to predict the potential churn customers will generate an early alert for the company to provide them with better service. This study is divided into two main parts: dealing with a dataset about customer behaviors in a bank and building churn prediction models using machine learning algorithms. The data preprocessing part includes dataset description and some adjustments on original
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Sugiarto, Kharis, Amalia Rizqi Utami, Risty Jayanti Yuniar, and Nelson Rombe. "Soialisasi Pengelolaan Bank Sampah Serta Pengembangan Pendidikan Anak di Kelurahan Sungai Nangka Balikpapan." ADMA : Jurnal Pengabdian dan Pemberdayaan Masyarakat 3, no. 2 (2023): 283–90. http://dx.doi.org/10.30812/adma.v3i2.2556.

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During this pandemic, environmental hygiene needs to be maintained to prevent the spread of the Covid-19 virus and other diseases. Environmental cleanliness must be a concern for all aspects of the community. In Sungai Nangka Village, RT.10, waste management is still not optimal so it has a negative impact on environmental conditions and raises various environmental problems. To follow up on this waste problem, it is necessary to have a commitment with the community in their participation to be able to manage waste so that it can be something useful and reduce environmental problems. One of th
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Salsabila, Vasya Maharani, Elizabeth Bahar, and Avit Suchitra. "TINGKAT PENGETAHUAN DAN SIKAP PEGAWAI BANK NEGARA INDONESIA KANTOR LAYANAN NASABAH JALAN AHMAD YANI KOTA PADANG MENGENAI COVID-19." EMPIRIS : Jurnal Sains, Teknologi dan Kesehatan 2, no. 1 (2025): 42–55. https://doi.org/10.62335/empiris.v2i1.984.

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The Covid-19 pandemic, which discovered in the city of Wuhan, China, infects through respiratory droplets that are released when an infected person coughs, sneezes, or talks. The importance of education, isolation, preventative measures, prevention of transmission control, and treatment are important steps to control Covid-19 according to the World Health Organization (WHO). The government's efforts to control Covid-19 is by issuing guidelines over Covid-19 and health protocol regulations in workplaces that have a high risk of Covid-19 transmission, such as banking. The importance of implement
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Puspitasari, Fransiska Hernina, and Adhi Anindyajati. "Replication of Losida for Organic Waste Management in Yogyakarta." Society : Jurnal Pengabdian Masyarakat 3, no. 3 (2024): 131–36. https://doi.org/10.55824/jpm.v3i3.403.

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Proper urban waste management in Yogyakarta, Indonesia, has emerged as a critical challenge, with upsurge in unmanaged waste levels resulting in devastating environmental and health problems. With the new waste management initiatives sprouting up, community programs and local universities have developed many in the recent past, keeping in mind the greener alternative in a bid to reduce their environmental footprints and embrace sustainability. This paper describes a community service project in designing and constructing losida (kitchen waste bin) that conducts several activities. The project
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Puruhita, Prima. "Manajemen Perubahan untuk Mantan Karyawan: Evaluasi dan Penelitian atas Banyaknya Kegagalan dan Kendala dalam Menjalankan Bisnis Bagi Pemula: Episode 1. Bisnis Adalah Pelayanan dan Solusi Bagi Pelanggan (Konsep Pelayanan Pelanggan)." Abiwara : Jurnal Vokasi Administrasi Bisnis 4, no. 1 (2022): 50–59. http://dx.doi.org/10.31334/abiwara.v4i1.3041.

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The most certain thing to happen is change. The passage of time shows the certainty of this change itself, as we have understood that periods of time change episodes need to be addressed properly so that the changes that occur have a beneficial impact. Change always brings uncertainty, but always has patterns that can be learned to reduce the risk of uncertainty itself. For example, during the last pandemic in 2020 - 2022 there were many changes in people's activity patterns which greatly affected work patterns including the emergence of the term "Work From Home" or WFH, and even more extreme
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43

Gbakoro, Neka-Oloo Serekara, Fyneface Nmecha Akani, and Gabriel Nkwazema Ogbonna. "Tax Compliance Expenditure and Personal Income Tax Generation in Nigeria." GPH-International Journal of Business Management 06, no. 11 (2023): 164–85. https://doi.org/10.5281/zenodo.10361226.

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<strong>The study evaluated the implication of tax compliance expenditure on personal income tax in Nigeria from 1981 to 2021. The study employed taxpayer education, law enforcement, technology adoption, taxpayer service, and legal support as proxies for tax compliance expenditures. Secondary data were collected from the Central Bank of Nigeria Statistical Bulletin and the Federal Inland Revenue Service annual report. The analytical techniques used include stationarity, Johansen's co-integration, error correction estimations, and Granger causality tests. The study observed that taxpayer educat
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Belke, Ansgar, and Edoardo Beretta. "From cash to central bank digital currencies and cryptocurrencies: a balancing act between modernity and monetary stability." Journal of Economic Studies 47, no. 4 (2020): 911–38. http://dx.doi.org/10.1108/jes-07-2019-0311.

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PurposeThe paper explores the precarious balance between modernizing monetary systems by means of digital currencies (either issued by the central bank itself or independently) and safeguarding financial stability as also ensured by tangible payment (and saving) instruments like paper money.Design/methodology/approachWhich aspects of modern payment systems could contribute to improve the way of functioning of today's globalized economy? And, which might even threaten the above-mentioned instable equilibrium? This survey paper aims, precisely, at giving some preliminary answers to a complex – t
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Gita Verawati and Dwi Setya Nugrahini. "Dampak Strategi Personal Branding Funding Officer terhadap Loyalitas Nasabah di Bank Pembiayaan Rakyat Syariah Lantabur Tebuireng Cabang Mojokerto." Falahiya: Journal of Islamic Banking and Finance 1, no. 1 (2022): 35–43. http://dx.doi.org/10.21154/falahiya.v1i1.656.

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Personal branding merupakan proses seseorang untuk membentuk jati diri dengan cara mempromosikan diri sendiri yang bertujuan agar orang lain menilainya dari prestasi dan pencapaian yang telah dilaksanakan. Personal branding sangatlah penting untuk diterapkan dimanapun kita bekerja, termasuk di bidang marketing seperi funding officer. Seorang funding officer harus mampu berkomunikasi baik dan memberikan pelayanan yang terbaik kepada nasabah agar terciptanya nasabah yang loyal. Tujuan dari penelitian ini yaitu untuk mengetahui penerapan strategi personal branding funding officer terhadap loyalit
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46

Aziz, Mahnad. "تحليل جدوى حساب الخزينة الموحّد في العراق – دراسة تجريبية حول تاثيرات واليات تطبيق الحساب والبنية الاساسية المتاحة له." Al Kut Journal of Economics and Administrative Sciences 16, № 51 (2024): 502–24. http://dx.doi.org/10.29124/kjeas.1651.22.

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The Treasury Single Account (TSA) is one of the most important pillars of the Integrated Financial Management System (IFMIS), and it is one of the proven practices in the field of improving payment systems, collecting tax revenues, and controlling public spending appropriately through central dealing with the balances of free government bank accounts. The current research aims to determine the possibility of benefiting from this account by the Iraqi government by discussing the availability of the basis and technical capabilities for implementing this account in Iraq, while indicating the expe
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Gbakoro, Neka-Oloo Serekara, Fyneface Nmecha Akani, and Gabriel Nkwazema Ogbonna. "Tax payer Education and Tax law Enforcement on Level of tax Revenue Generation in Nigeria." GPH-International Journal of Social Science and Humanities Research 06, no. 11 (2023): 160–75. https://doi.org/10.5281/zenodo.10361612.

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<strong>Tax revenue is considered as a necessary imperative for attainment of sustainable growth and development. This requires can environment where both taxpayers and tax officials have appropriate knowledge of their roles and responsibilities. This study aim at establishing empirically the relationship among tax payer education and law enforcement on the level of tax revenue in Nigeria. Ex-post facto research design is employed and considered suitable because it is concerned with analysis of data on past events to explain the behavioural relationship, effect or differences between variables
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48

Mashithoh, Heriyanni, and Abdul Rahmat. "An International M-banking Adoption." Webology 18, no. 1 (2021): 131–41. http://dx.doi.org/10.14704/web/v18i1/web18078.

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This study measures the acceptance of m-banking by customers by testing the Performance Expectancy, Effort Expectancy, Website Quality, Experience/habit, trust and use behavior variables. In terms of Website Quality, in general, the findings of this study show a mean overall value of 3.82, which means that the quality of the website presented by the bank is considered to provide satisfactory services by consumers, especially from the attractive design and availability of search engine facilities so that it is easy to find information M-Banking users need. Based on the experience felt by respon
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Kurnykina, O. V. "Audit of Bank Lending Transactions Accounting when Applying International Standards." Accounting. Analysis. Auditing 10, no. 3 (2023): 58–64. http://dx.doi.org/10.26794/2408-9303-2023-10-3-58-64.

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One of the most important areas of verification during auditing a bank is the audit of the funds placed in loans. The purpose of the audit is to confirm the accuracy of the information in the reports. The article deals with the problems of auditing the accounting of cash loan transactions. Taking into account that one of the objectives of the audit is to confirm the reliability of data in the accounts, the change in requirements for the formation of information on loans issued in the conditions of applying international accounting standards (IFRS) has predetermined the very need to expand and
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50

Sathye, Milind, and Jesmin Islam. "Adopting a risk‐based approach to AMLCTF compliance: the Australian case." Journal of Financial Crime 18, no. 2 (2011): 169–82. http://dx.doi.org/10.1108/13590791111127741.

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PurposeThe purpose of this paper is to develop a possible method of money laundering and terrorism financing (MLTF) risk assessment in non‐bank entities that are the subject matter of anti‐money laundering and counter terrorism financing (AMLCTF) Tranche II in Australia.Design/methodology/approachThe objectives are achieved by proposing a scorecard of risk assessment under its various dimensions drawing from the literature on credit‐scoring models. The method of analogy has been used and appropriate changes made to the elements of typical credit‐scoring model to arrive at a risk assessment mod
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