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Dissertations / Theses on the topic 'Dealing with customers'

Author: Grafiati

Published: 4 June 2025

Last updated: 1 August 2025

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1

Schram, Juliette Amelie. "Luxury brands and online consumer-generated content: dealing with the new lead of customers in brand perception." reponame:Repositório Institucional do FGV, 2013. http://hdl.handle.net/10438/10847.

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Submitted by Eliene Soares da Silva (eliene.silva@fgv.br) on 2013-05-16T14:52:59Z No. of bitstreams: 1 Dissertation FINAL VERSION.pdf: 1753101 bytes, checksum: f4b7733972d701d9bcb27de88e4fa663 (MD5)<br>Approved for entry into archive by Eliene Soares da Silva (eliene.silva@fgv.br) on 2013-05-16T14:54:07Z (GMT) No. of bitstreams: 1 Dissertation FINAL VERSION.pdf: 1753101 bytes, checksum: f4b7733972d701d9bcb27de88e4fa663 (MD5)<br>Made available in DSpace on 2013-05-16T15:10:10Z (GMT). No. of bitstreams: 1 Dissertation FINAL VERSION.pdf: 1753101 bytes, checksum: f4b7733972d701d9bcb27de88e4fa6

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Lindahl, Alexander, and Caroline Söderlind. "Knowledge transfer when dealing with dysfunctional behavior : A study focused on the situation where customers misbehave against each other on social media." Thesis, Umeå universitet, Företagsekonomi, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-73422.

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There is a current debate in Swedish media regarding the negative aspects of Internet and social media, a debate which is also virtual in blogs and forums. This started with a post on the clothing company H&M’s Facebook page where a user was virtually attacked in an aggressive manner by other users. This kind of online behavior between customers can be seen as a new challenge for organizations, especially as social media is continuously growing. We have investigated the area of misbehaving customers, also known as dysfunctional customer behavior, by looking into the theoretical area of k

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3

Cabourdin, Paul, and Jam Godwill Dvuwala. "Dealing with Darwin in a mature market : Innovating the customer for a sustainable competitive advantage (a case study of Swedish banking sector)." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-43993.

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Background: The banking industry is today evolving in a mature market, with a strong competition. Banks’ situation is forcing them to constantly innovate in order to keep their customers and to stay attractive for prospects. This environment is particularly true in Sweden. Purpose: All long this research the authors have explored the way Swedish banks are innovating today. Comparing their practices to customers’ opinions on how they would like their banks to implement innovations, the authors mainly focused on innovation strategies for banks in order to satisfy their customers. Method: First o

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Minja, Tumaini. "Dealing with a buried past : the relevance of customary reconciliation to bottom-up transitional justice in South Sudan." Thesis, University of York, 2013. http://etheses.whiterose.ac.uk/4853/.

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In the last two decades of the war between the north and South Sudan, which ended with the signing of the Comprehensive Peace Agreement (CPA) in 2005, ethnic identities were manipulated leading to a second tier of wars involving southerners - ‘the south-south wars’. When the wars escalated, they added significantly to the cumulative death toll, with both victims and perpetrators being southerners. Despite the commission of widespread, grave crimes in the wars, justice was excluded in the CPA process through amnesty, with a view to facilitating the transition. This study explores the relevance

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Englberger, Florian. "Dealing with nationalism in view of a human need to belong : the feasibility of narrative transformation in Northern Ireland." Thesis, University of St Andrews, 2018. http://hdl.handle.net/10023/16401.

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This thesis seeks to delineate what change in divided societies such as Northern Ireland is possible. Two steps are necessary to answer this question: first, to explain the potency of nationalism. I contend that taking the evolutionary history of humans and a human need to belong into account is essential for an understanding of A.D. Smith's ethno-symbolist approach to nationalism. We need to acknowledge that human beings emerged from small-scale settings and are therefore conservative beings who seek those patterns of familiarity that make up the ordinary ‘everyday'. They are also prejudiced

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6

Tuček, Martin. "Přímý prodej." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-75705.

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Theoretical section defines the concept of direct selling, describes its history and current development in the world and in the Czech Republic. It further addresses its advantages and organizations which determine international rules and ethical standards of direct selling. The practical part focuses on direct selling of telecommunications services. First, it analyzes development of telecommunication market in years 2007-2011. Based on this analysis, it presents strategy of building a data network of local Internet service provider PJcomp Ltd. in the same period. It describes pricing and prac

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7

Балашова, Д. Ю. "Управління підприємством на засадах концепції результативності". Thesis, Одеський національний економічний університет, 2020. http://dspace.oneu.edu.ua/jspui/handle/123456789/12690.

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У роботі розглядаються основи управління результативністю, критерії які впливають на результативність. Встановлено, що доцільно внести в процесс управління результативністю моделювання бізнес-процесів. Виявлено основні операції процесу управління результативністю. Проведено загальну характеристику діяльності ділерського підприємства ТОВ «Профітайм». За проведеним аналізом встановлено, що ринок косметичних засобів є цілком стабільним та зростаючим. Проведено діагностику результативності діяльності підприємництва за допомогою аналізу задоволеність клієнтів підприємства. Виявлено основні недоліки

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8

Hsu, Yuching, and 許玉青. "A study of Textmining in Transportation Passenger customer suggestion dealing." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/08701520709001957741.

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碩士<br>中國文化大學<br>資訊管理研究所碩士在職專班<br>96<br>Nowadays the metroplitan area transportation grows fast. How to speedy affliate the information which obtains needs from the passenger comments. It will effectively promotes the passenger service quality and become the necessary requirement to enhance the competitive advantage. In this research, we hope the affiliation by the document mining under the text mining researchs the frequently key words from the massive passenger comments information database. Then,seeking the related historical file according to its inquiry result from the passenger commentsn

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Cheng, I.-Hsueh, and 薛一正. "A Study on Relationship Among Customer Satisfaction, Complaint Dealing and Customer Loyalty in the International Airline Company." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/23066957872779954414.

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碩士<br>大葉大學<br>國際企業管理學系碩士在職專班<br>96<br>The study aims at using Fornell et al. (1996)’s ASCI model to discuss the relationship among customer satisfaction, complain dealing and customer loyalty in the international airline company. This survey objects are customers who enplane by China Airlines included European (Aussie), American and Asian lines. A total of 600 samples were interviewed, and 550 questionnaires were collected back. Among them, 77 samples are incomplete and the rest 473 samples were completely finished as valid good, which means its useable survey rate is 78.83%. According the res

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10

Wu, Kun-Tang, and 吳昆堂. "Identifying problems with customer service personnel and dealing with them, in order to improve customer satisfaction:A Taipower Hualien branch case study of customer service quality." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/c3a4wt.

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碩士<br>國立東華大學<br>管理學院高階經營管理碩士在職專班<br>103<br>Some customer service personnel have a poor attitude when dealing with customers, and this leads to a reduced quality of service. Government-owned businesses generally pride themselves on being customer oriented, and providing a high quality of service. Taipower is no exception. Electricity is one of driving forces behind economic development and Taipower is a vital component to economic development in Taiwan. Emotional factors are also a vital part of customer service quality. Negative emotions from staff not only reduce quality of service but also d

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11

Shih, Huang-Ching, and 施黃清. "The Benefit of Applying Knowledge Management to Dealing Customer Relationship in Packaging and Printing Industry." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/60782976724970536718.

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碩士<br>國立臺灣藝術大學<br>圖文傳播藝術學系碩士班<br>101<br>Due to the concept of consumer sovereignty, request for high quality customer service is growing in Taiwan, and customer service is no longer the specialty for service industry but all enterprises who are seeking for sustainable development. For conducting a high quality customer service, an adequate channel for communicating with costumers, in order to understand what customers’ need and their complaints. However, most customers’ opinion and complaints are great amount of disordered information, hence, we need a system to organize these information so

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12

SYU, PEI-LING, and 徐霈玲. "A study on the Relationships among Irritation Advertisement, Customer Complaint Behavior and Complaint Dealing, and Customer Loyalty: Relationship Marketing as a Mediator." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/p236tb.

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碩士<br>朝陽科技大學<br>保險金融管理系<br>105<br>This study mainly explored the relationships among irritation advertisement, customer complaint behavior and complaint dealing, customer loyalty and relationship marketing as a mediator to research the interfering effect on the relationship between irritation advertisement, customer complaint behavior and complaint dealing with customer loyalty. We provided customer relationship management suggestions for banking industry. In this study, we proposed conceptual framework and seven study hypotheses after the literature reviewed about irritation advertisement

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13

Chang, Ying-Hsin, and 張櫻馨. "The Internet Store Innovation Through a Customer Value Perspective: A Case of Exclusive dealing“ T-online”." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/23mhrs.

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碩士<br>明志科技大學<br>工業管理研究所<br>95<br>The common usage of internet greatly changed enterprise's marketing strategy. The internet store has been become one of the most important channels in enterprise. As to the customer, it changed the way they shopped. Innovation became the key role for the internet store of the enterprise to remain competitive. Based on the theory of customer value, the relationships among internet store innovation, involvement, purchase experience, and customer satisfaction were identified. A survey was undertaken in order to examine the research model utilizing regression

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14

Patrício, Duarte Casimiro Farinha Semedo. "A lockdown’s pause of the present: nostalgia proneness on customer behavior dealing with the COVID-19 pandemic." Master's thesis, 2022. http://hdl.handle.net/10362/134439.

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Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Marketing Intelligence<br>The aim of this thesis is to investigate nostalgia and its influence on customer behavior and its decision process on anxious times. More specifically, it examines the impact that the prior memories of a joyful past can have on an anxiety inducing present, started by the COVID-19 pandemic in 2020. It will provide insights on whether nostalgia proneness benefits an individual on dealing with an apprehensive time like the prior lockdown – as a

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15

Byford, Julia. "Dealing with death beginning with birth : women's health and childbirth on Misima Island, Papua New Guinea." Phd thesis, 1999. http://hdl.handle.net/1885/147467.

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16

Pokorná, Veronika. "Vybrané otázky právní úpravy ochrany akcionářů v obchodním zákoníku." Doctoral thesis, 2014. http://www.nusl.cz/ntk/nusl-338467.

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This dissertation looks at selected matters covered by the statutory provisions on the shareholders protection as set out in the Commercial Code. It focuses mainly on the matters contained in Section 196a of the Commercial Code, Section 193 (2) of the Commercial Code, and on the issue of financial assistance. In addition, this dissertation deals with the legal protection of shareholders under the Business Corporations Act which is to take effect on 1 January 2014, and provides a brief outline of how these matters are regulated under certain foreign laws. As well, it provides a comparison with

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