Dissertations / Theses on the topic 'Department of Government'
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Ho, Yan-cheung Robin, and 何仁祥。. "An appraisal on the water supplies and sewage disposal management by various governmental departments: WaterSupplies Department, Environmental Protection Department, and DrainageServices Department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1999. http://hub.hku.hk/bib/B31254214.
Full textAdams, Romeo. "Work motivation amongst employees in a government department in the provincial government Western Cape." Thesis, University of the Western Cape, 2007. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_9004_1220340062.
Full textThe South African social, political and economic landscape has been characterized by profound changes during the past several years. Many organizations and their management are faced with inter alia, downsizing decisions, affirmative action policies to be implemented and a overabundance of other factors which could sway motivation and morale, attitudes and views of employees. The general research aim was to measure work motivation amongst employees in a government department in the Provincial Government Western Cape. Research has shown that motivated and satisfied employees are more productive and there is an improvement in service delivery.
Gains, Francesca. "Understanding department : next steps agency relationships." Thesis, University of Sheffield, 1999. http://etheses.whiterose.ac.uk/6028/.
Full textMignot, Helen R. "Users and accounting information preferences of government department financial reports." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 1996. https://ro.ecu.edu.au/theses/936.
Full textWong, Chun-hung. "A comparative study of the organizational problems of multi-disciplinary teams in the Transport Department and Territory Development Department." [Hong Kong : University of Hong Kong], 1990. http://sunzi.lib.hku.hk/hkuto/record.jsp?B1281698X.
Full textKaseke, Lindelani Linda. "Challenges facing the Limpopo Department of Public Works with regard to service delivery : a case of the core functions of the Department." Thesis, University of Limpopo (Turfloop Campus), 2011. http://hdl.handle.net/10386/490.
Full textThe study deals with the service delivery challenges facing the Limpopo Department of Public Works with regard to the discharging of its mandates “Provision of government infrastructure, management and maintenance of government immovable assets”. Literature review was conducted as a secondary source of information and primary information was collected from a sample of 61 respondents. The study used both qualitative (focus group discussions) and quantitative (questionnaires) in data collection and analysis. The findings revealed that the root causes of the challenges and the challenges themselves that the Department of Public Works: Limpopo is facing are internal and are as follows; Unavailability of work tools, low morale, budget constraints, long supply chain management processes and a lack of skilled personnel. Recommendations for these challenges are developing human resource capacity coupled with a good human resource plan, availability of a proper budget, business process reengineering, the introduction of a monitoring and evaluation system, a customer relationship management system and lastly a change of the organisational culture.
Vickery, Edward Louis. "Telling Australia's story to the world : the Department of Information 1939-1950 /." View thesis entry in Australian Digital Theses Program, 2003. http://thesis.anu.edu.au/public/adt-ANU20040721.123626/index.html.
Full textWong, Chun-hung, and 黃俊鴻. "A comparative study of the organizational problems of multi-disciplinary teams in the Transport Department and TerritoryDevelopment Department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1990. http://hub.hku.hk/bib/B31963857.
Full textBasson, Bruce Ahswin. "Organisational commitment after a transformation process at a provincial government department." Thesis, University of the Western Cape, 2008. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_4414_1260521840.
Full textOrganisations are by nature, dynamic entities that continuously undergo transformation in response to both internal and external pressures, which are imposed on them (Robbins, Odendaal &
Roodt, 2003). Government departments are by no means immune to these changes, which pose challenges that affect their service delivery. During periods of fundamental transformation, individuals typically experience changes in their levels of organisational commitment, which impacts on effective and efficient service delivery. Organisational commitment as an area of research is one of the factors that could lead to greater morale, strong organisational climate, motivation and productivity in many organisations facing transformation (Salami, 2008). The aim of this study was to investigate the level of organisational commitment after a transformation process at a Provincial Government Department. Recent organisational transformations (both in the private and public sector) have included the redrawing of divisional boundaries, flattening of hierarchic levels, spreading of spans of control, revising compensation, streamlining processes and reforming governance (Ndlovu &
Brijball Parusumar, 2005). The results of the research indicate that employees are moderately committed to the organisation. Statistically significant relationships were found between the dimensions of organisational commitment, except for affective commitment and total commitment which were not significant. 
Furthermore, results indicate that statistically significant differences exist based on the biographical characteristics (namely, gender, race, tenure, marital status, age and job level) but these characteristics do not significantly explain the variance in organisational commitment for this organisation. A limitation of the research is that the sampling composition and research design preclude the results of this study being generalised to other organisations and it is recommended that a stratified random sampling design be utilised for future research.
Downing, Ronald Crayden. "Improving design and administration of government support programmes for industry." Thesis, University of Plymouth, 2001. http://hdl.handle.net/10026.1/2883.
Full textSteward, LaTresa Kobie David A. Haney Dale A. "Evaluation of the Department of the Navy's (DoN's) Managers Internal Control (MIC) manual." Monterey, Calif. : Naval Postgraduate School, 2008. http://edocs.nps.edu/npspubs/scholarly/MBAPR/2008/Dec/08Dec%5FSteward%5FMBA.pdf.
Full textAdvisor(s): Euske, Kenneth ; Potvin, Lisa. "December 2008." "MBA professional report"--Cover. Description based on title screen as viewed on January 28, 2009. Includes bibliographical references (p. 95-97). Also available in print.
Sojini, Sandile. "Risk management : a prerequisite for the implementation of government projects by the Eastern Cape Department of Local Government." Thesis, University of Fort Hare, 2015. http://hdl.handle.net/10353/2755.
Full textCrumley, Ellen T. "How managers and librarians evaluate provincial government department libraries in Nova Scotia." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1999. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape9/PQDD_0018/MQ49337.pdf.
Full textMbhele, Senelisiwe. "Internal communication in achieving employee engagement within a South African government department." Diss., University of Pretoria, 2016. http://hdl.handle.net/2263/60508.
Full textMini Dissertation (MCom)--University of Pretoria, 2016.
Communication Management
MCom
Unrestricted
Lum, Man-ho Isaac, and 林文浩. "A study of the Housing Department: towards corporatization." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1999. http://hub.hku.hk/bib/B31965969.
Full textLum, Man-ho Isaac. "A study of the Housing Department : towards corporatization /." Hong Kong : University of Hong Kong, 1999. http://sunzi.lib.hku.hk/hkuto/record.jsp?B21036883.
Full textKa, Fu-wah, and 紀富華. "An analysis of the organization structure of Housing Department in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2002. http://hub.hku.hk/bib/B42576957.
Full textKa, Fu-wah. "An analysis of the organization structure of Housing Department in Hong Kong." Click to view the E-thesis via HKUTO, 2002. http://sunzi.lib.hku.hk/hkuto/record/B42576957.
Full textChan, Chi-on. "Professionals in the civil service : a study of the problems of structural engineers in the Housing Department /." [Hong Kong : University of Hong Kong], 1987. http://sunzi.lib.hku.hk/hkuto/record.jsp?B12335162.
Full textSharaf, Amanda A. "The relationship between work and leisure among employees of a federal government department." Thesis, University of Ottawa (Canada), 2008. http://hdl.handle.net/10393/27728.
Full textChan, Tung-wah, and 陳棟華. "Productivity measurement and improvement in government: applications in the Census & Statistics Department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1986. http://hub.hku.hk/bib/B31974703.
Full textChan, Tung-wah. "Productivity measurement and improvement in government : applications in the Census & Statistics Department /." [Hong Kong] : University of Hong Kong, 1986. http://sunzi.lib.hku.hk/hkuto/record.jsp?B12323202.
Full textEllis, Bradford C. "Impact of establishing the Department of Homeland Security: mission and budget analysis of the Department of Defense and other government agencies." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2004. http://library.nps.navy.mil/uhtbin/hyperion/04Dec%5FEllis.pdf.
Full textTam, Wai Keong. "Modeling e-government with UML." Thesis, University of Macau, 2002. http://umaclib3.umac.mo/record=b1447846.
Full textDzengwa, Simphiwe. "An appraisal of the Department of Provincial and Local Government's management and coordination of Donor Assistance Programs to local government in South Africa." Thesis, Rhodes University, 2004. http://hdl.handle.net/10962/d1007923.
Full textStrydom, Maria Sophia. "Government communication and dissemination of government information - the use of research to enhance effectiveness." Thesis, University of Pretoria, 2001. http://hdl.handle.net/2263/26063.
Full textThesis (MA (Information Science))--University of Pretoria, 2001.
Information Science
unrestricted
Vogt, Kelli. "Geographic Information Systems at the Ohio Department of Natural Resources." Miami University / OhioLINK, 2007. http://rave.ohiolink.edu/etdc/view?acc_num=miami1187122828.
Full textSheung, Yin-fun Ruby, and 常燕芬. "Changing gender distributions of senior educational administrators in a government department: causes and trends." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1994. http://hub.hku.hk/bib/B31957444.
Full textArzu, Hernandez Ethel Mae. "The Leadership Roles of Secondary Schools Department Heads at Two Government Schools in Belize." UNF Digital Commons, 2013. http://digitalcommons.unf.edu/etd/468.
Full textAngell, B. Dean. "Transformational Innovation and Transformational Leadership in the U.S. Government Department of Defense Acquisitions Workforce." Thesis, Capella University, 2017. http://pqdtopen.proquest.com/#viewpdf?dispub=10605649.
Full textThis dissertation, Transformational Innovation (TI) in the U.S. Department of Defense (U.S. DoD) Acquisitions, is a qualitative case study. The topic is viewed through a social constructivist lens and designed to understand the contemporary real-life experiences of U.S. DoD acquisition professionals in meeting the challenge of the Better Buying Power initiative. This initiative, Better Buying Power, asks U.S. DoD acquisition professionals to create innovative business processes designed to increase the effectiveness and best value of U.S. DoD acquisition activities. The researcher examined observed illustrations of TI and the accompanying instances of transformational or transactional leadership. Transformational leadership (TL) can be characterized by idealized influence/charisma, inspirational motivation, intellectual consideration and stimulation, and individualized consideration. In contrast, transactional leadership is a method whereby goals and tasks are assigned to employees who are motivated by rewards and punishments and must do as the manager says or face the consequences. The data gathered from this research effort are centered on two areas, transformational leadership in the U.S. DoD acquisitions workforce, and transformational innovation within the U.S. DoD acquisitions workforce. Several themes emerged from the study: there were few examples of transformational leadership; there were few examples of transformational innovation; there were many examples of transactional leadership, the U.S. DoD is still primarily transactional; and change in the U.S. DoD is directive. The results of the study add to the literature surrounding TL and TI and offer insight into the effects of transformational leadership on transformational innovation.
Hamilton, Kerttu. "Managing the information overload : a case study of managerial staff in a government department." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2000. https://ro.ecu.edu.au/theses/1350.
Full textMak, Suk-kuen Florence. "Staff relations in the Regional Services Department : a case study of workers' participation in experience-sharing workshops /." [Hong Kong : University of Hong Kong], 1993. http://sunzi.lib.hku.hk/hkuto/record.jsp?B13552995.
Full textCheung, Suet-mui Lilian, and 張雪玫. "Public sector unions in Hong Kong: a study ofthe reorganization of the Medical and Health Department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1989. http://hub.hku.hk/bib/B31975732.
Full textMoëd, Madeleine. "The political department and the retraction of paramountcy in India 1935-1947." Thesis, Rhodes University, 1988. http://hdl.handle.net/10962/d1001855.
Full textWong, Kuong Fat. "E-government service quality : a case of Macao IACM." Thesis, University of Macau, 2005. http://umaclib3.umac.mo/record=b1636790.
Full textLee, Kam-hung. "Implementation of ISO 9000 in electrical & mechanical services Department /." Hong Kong : University of Hong Kong, 1996. http://sunzi.lib.hku.hk/hkuto/record.jsp?B17983769.
Full textRusson, Jo-Ann Katherine. "Addressing poverty alleviation : the UK government-MNC interface in Sub-Saharan Africa." Thesis, Queen's University Belfast, 2015. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.677283.
Full textAustin, William H. "The United States Department of Homeland Security concept of regionalization - Will it survive the test?" Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2006. http://library.nps.navy.mil/uhtbin/hyperion/06Sep%5FAustin.pdf.
Full textThesis Advisor(s): Robert Bach. "September 2006." Includes bibliographical references (p. 75-80). Also available in print.
Ko, Shek-cheong. "Corporatization as a strategy of reform : the case of the Housing Department in Hong Kong /." Hong Kong : University of Hong Kong, 2000. http://sunzi.lib.hku.hk/hkuto/record.jsp?B22054558.
Full text蔡志遠 and Chi-yuen Choi. "Civil celebrants of marriages scheme: a studyof outsourcing of government service in the immigration department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2008. http://hub.hku.hk/bib/B41014066.
Full textHsieh, Hsin-Chih, and 謝欣志. "A Study of Implementing Balanced Scorecard of Government MIS Department-A Case Study of Engineering Department of Government." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/yjyz23.
Full text義守大學
資訊管理學系碩士班
96
The purpose of this study is to establish balanced scorecard in performance measurement of Government MIS Department. Balanced IS scorecard used as a measurement tool to assess study subjects, according to its strategy and goal formed by its assignment property, can be divided into four levels: User orientation, Business value, Internal processes, Future readiness, which can provide us with a timely, efficient, flexible, simple, accurate, and highly overall reliable measurement tool. This research figured out the criterion for evaluating the performance of information department affiliated to public organizations. According to the criterion, a questionnaire was developed to probe into the performance of information department affiliated to public organizations. Questionnaires were dispatched and explanations about the items were given to central level executives. Eleven expert questionnaires were retrieved and analyzed by AHP and Expert choice 2000.After completing weighted calculation of every level and indicator, balanced scorecard model of this study subjects is thus established. The findings of this study show that the indicator weightings between and among all the levels are not the same, rather there exists certain amount of differences. The degrees of attention drawing in order of importance among all levels are internal processes level, user orientation level, business value level and Future readiness After comprehensively analyzing indictors of performance measurement included in every level, the highly valued top three indictors are, when conducting performance measurement in Government MIS Department, “control IS costs,” “satisfy end-user requirements,” and “be efficient in operating and maintaining IT applications” respectively. To make the evaluation of performance not only focused on the essential investment and benefits but also provided tactics for future improvement of information department affiliated to public organizations. Finally, to develop an integrated system of tactics and performance management, utilizing the Balanced Scorecard to construct the criterion for evaluating the information department affiliated to public organizations, attempting to provide public organizations with an easy reference for administrative tactics, so that it is possible to utilize limited budget and resources, making reasonable and suitable distribution and even promoting the whole performance.
Chen, Chao-Yi, and 陳昭伊. "Analysis of Government Ethics Department and Inspector Department in National Police Agency for Accountability." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/98280390835325825679.
Full text淡江大學
公共行政學系公共政策碩士在職專班
99
Police officials with good moral standards and personal integrities are the keys to civilian’s trust and respect. For improving the police moral standards, the organization has set the ethics and inspection departments (dual mode) for police internal affairs. Because the police organization is different from the other administrative organizations, therefore will the new practice cause overlap of affairs or business and the waste of resources? Also is it worth to set the new practice to other law enforcement organizations or agencies in the future? All these will be studied and discussed. About the inspection and ethics department’s internal control, in an academic study it’s been described as dual mode accountability. This foundation can be used to better understand the differences between the works, affairs or businesses of the department, and to find out the most suitable ways to govern the police organizations internally. The purpose of this study mentioned above is stated in the following: 1.The internal control or governing of inspection and ethics department’s advantages and disadvantages. 2.To explore the problems or confusions that will occur for the departments. 3.Discussion of whether such implementation (dual mode accountability) within the Police organization is necessary. This research uses the study methods of "documental analysis" and the "in-depth discussion" to find out its theoretical basis, analyze and conclusion to sort out the findings and recommendations to its purpose. The results are as follows: 1.The inspection and ethics departments are fairly clear that some parts of work, business or affair do overlap. 2.To improve the moral standards, better ethics and personal integrities of the police department, the level of authority of the inspection and ethics needs to be increased within itself and rearrangement of personnel. 3.The inspection/ethics departments must understand, adapt and realize the operations of the police organization and culture. Police within its organization is more suitable to be the character of whistle-blower to bring out the outlaws within. 4.Avoid the level of responsibility difference in both departments (inspection and ethics). Responsibilities should be balance between the departments. 5.Ethics department should be implemented within each organization or department due to the difference of its business and the level of jobs it does. In the research method, this study was done by "document analysis" and the "depth interview" to find out the theoretical basis of this study, analyzed and summarized, sorting out the findings and recommendations to the purpose. The results obtained in this case study through the analysis and interviews are organized as the following recommendations and can be used as future reference for the organization. It could be used as a reference for better changes or improvements. 1.Establishing a system platform for strengthening the communication between inspection and ethics departments. 2.To clearly allocate job responsibilities and defined sets regulation in both departments to prevent and avoid conflicts. 3.Establishing a better internal information system to avoid overlaps of business or affair in both departments. 4.Improvement of personnel’s internal training, strength and to enrich its professional competence and knowledge as well for the respect of its doings.
Lee, Huei Juan, and 李蕙娟. "Organizational Project Management Maturity of Government Department - Illustrated by MIS Project For Department A." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/97120185859229203778.
Full text國防大學管理學院
資訊管理學系
101
The 21st century marks the age of globalization. Recognizing project management as an irreversible trend, European countries and the United States have been investing significant amount of human and financial resources to introduce project management into public administration domain. For instance, U.S. government have allocated large amount of its budget in promoting project management in defense, energy, and aerospace sectors, whereas U. K. government established the Office of Government Commerce of to ensure government spending to be more cost-effective. Governments are set up to pursue administrative efficiency that provides public service and protect interests of the people. Therefore, it is going to be an important task for governments around the world to examine and establish project management capability, shape environment for project management, and improve project management maturity. This study is comparing the standards from PMBOK Guide Government Extension and PMBOK Guide, both published by Project Management Institute (PMI) of the United States, to identify special features in applying project management on government institutions. In addition, the study seeks to evaluate information system project of a government organization with process and methods regulated by OPM3. The objective is to analyze project management maturity and provide suggestions for the government to establish project management mechanism and improve project maturity, which will serve as a foundation to increase competitiveness of the organization. According to results of the study, the organization achieved 62.3% in overall project management maturity ,and 49% in Organizational Enablers (OE) maturity. Improvement planning is pursued from two aspects: the Five Process Groups and Nine Knowledge Areas, and OE. In terms of the Five Process Groups and Nine Knowledge Areas, the improvement planning mainly focuses on Communication Management Process Group, due to legal constraints in Cost Management and Human Resource Management of government institution. As for OE improvement, priorities are placed on high-level support and participation, organizational structure, execution of organizational project management, and project management measurement. Continuous improvement is the key to increase organizational project management maturity. The subject organization is expected to improve its project management maturity, if it is able to adopt the aforementioned suggestions and continue to implement reviews and improvements according to OPM3 evaluation cycle.
Bonnecwe, Goitsemodimo Collen. "Causes of employee absenteeism in a National Government Department." 2015. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001848.
Full textThe subject of absenteeism in human resources management literature has considerably dominated centre stage at a global level. Based on the National Department of Health's 2011 Quarterly Report, absenteeism in the department has for long been claimed to be on the rise. As a result, it has been said to be causing detrimental repercussions on the department's capacity to deliver sufficient health facilities to society as it is constitutionally mandated. It is against the background of these claims that the researcher has been prompted to evaluate the factors causing absenteeism in the National Department of Health and further recommending appropriate remedial measures that can be enforced to minimise and ultimately curb such high rates of absenteeism. The aim of the study is to explore and evaluate the relevant causes of absenteeism in the National Department of Health.
Chiang, Wen-Yin, and 蔣文英. "Reengineering the Department of Education in Taipei City Government." Thesis, 2002. http://ndltd.ncl.edu.tw/handle/66666939920357500831.
Full text國立台北師範學院
國民教育研究所
91
In recent years, governments worldwide have been engaging in reengineering the countrys’ competition in the global arena. In Taiwan, education reforms have to do something to meet the demands of the changing society. This study focuses on the reengineering of the educational administration organization in Taipei City Government. This study reviewed some related theories to trace back the history of organizational reforms in the Department of Education in Taipei City Government as well as compared the differences with other cities in Taiwan. Besides, the study also introduced educational organization in other countries includes the British, America, and France. Again, it conducted the Delphi technique to collect experts’ opinions on the reengineering issues about the Department of Education. Results showed that the future restructuring should focus on five main principles, namely flexibility, accountability, development, professionalism, and democracy. In sum, the emphases of organizational reengineering of the Department of Education are: (1) overall quantity control, (2) manpower replacement, (3) streamlining of divisions and organization structures, (4) professional staff competencies, and (5) respecting for organization members’ opinions.
Chen, Li-Mei, and 陳麗美. "A Study of Performance Diagnosis for Government IT Department." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/38891129661550259075.
Full text國立臺灣科技大學
資訊管理系
100
This study uses “theory of constraint” and “knowledge management” to build up the organizational diagnosis procedure by taking governmental IT department as an example. First of all, we use “theory of constraint” to find out the constrains of development for IT department bottlenecks the information department is facing. Furthermore, we can find out what the governmental IT department’s core problems are on limiting its development and suggest related policies and solutions. Via ways of knowledge management, we use knowledge inventory and analysis to find out what the knowledge gaps are in business management and present strategies to fill the knowledge gaps and propose solutions, which can be used as references for supervisors of the government IT departments to make decisions. Through our study based on organizational diagnosis procedure, we find out the core problems are quite similar with the facts that are coming from some cases. The use of “theory of constraint” and “knowledge inventory” can be applied effectively to provide constructive solutions and action plans. To sum up, our study based on diagnosis procedure coming from knowledge management is a key reference for our governmental departments or enterprises.
CENG, JIAN-ZHI, and 曾建智. "Applying Genetic Algorithms in Optimizing Fire Department Human Resource Allocation for Taichung City Government Fire Department." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/96302780937048193124.
Full text逢甲大學
都市計畫與空間資訊學系
105
Taichung City, after the merger, due to mountains, sea, Tuen terrain vast, disaster types are complex and diverse, in order to avoid the extension and expansion of the disaster, the area of firefighters early rescue as the impact of follow-up disaster development is huge, and the public expectations of personal safety , How to quickly and effectively provide the people with better quality, more robust fire services, as the top priority. This paper present, we use this robust and efficient typical of the genetic algorithm to optimize the manpower allocation of the firefighters, and use the Excel and Evolver spreadsheets to input the total number of service units, the area population and the area Etc., the output for the firefighters to optimize the allocation of manpower, with a view to the limited resources to enhance the efficiency of fire service personnel to perform the various services.
Ramloutan, Ashena M. "Organisational climate and employee job satisfaction in a government department." Thesis, 2011. http://hdl.handle.net/10413/9693.
Full textThesis (MBA)-University of KwaZulu-Natal, Westville, 2011.
Ho, Ping-Tung, and 何屏東. "A Study on Strategy Performance Indicators of Government Comptroller department." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/08812155797501658384.
Full text國立臺灣大學
高階公共管理組
94
This research is focused on establishing evaluating indicators to monitor institutional strategy performance by using the governmental accounting branch as its research sample. In addition, it analyzes the effectiveness posed by these indicators from the multi-faceted perspectives in order to serve as references for other governmental agencies to evaluate their respective performance. As quoted in this research, the Balanced Scorecard will facilitate the internal discussion within the research sample. Furthermore, by adding interviews and analyzing questionnaires, this research concludes the setup of a specific Balanced Scorecard and a set of performance evaluating indicators, and the results are summarized as follows: I. Conclusion of the Process to Setup Balanced Scorecard In this part, the focus is placed upon the effectiveness rendered from financial perspective, and further upon the performance in order to reveal the importance of overall enhancement of effectiveness and performance in governmental agencies. II. Establishment of a Set of Evaluating Indicators to Monitor Institutional Strategy Performance: After selection, the research has established 21 performance evaluating indicators, 5 customer-satisfaction evaluating indicators, 5 internal process evaluating indicators, and 6 learning curve evaluating indicators. III. Importance Analysis of Indicators: The purpose of the analysis of “Strategy Performance Indicators” is to reveal the importance of various indicators that will be widely accepted by employees so as to promote the application of these indicators in the research sample. IV. Analysis on Difference of Diverse Categories After analyzing different and anomaly perimeters of 6 categories, such as “gender,” “profession,” etc, the research discovers that there is no anomaly status in the analysis. It is predicted that the process of setting up indicators has incorporated the characters and contents of the research sample, as well as providing interviews and reviewing questionnaires, and thus the discrepancies in this regard have been evened.
黃薇如. "A Study Of CMMI Implementation Methodology for Government IT Department." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/69437733876642243898.
Full text國立交通大學
管理學院碩士在職專班資訊管理組
98
With the development of technology, a lot of governments and enterprises choose to outsource their IT services. As a result, it becomes a trend to use the CMMI methodology to evaluate and improve business processes. The Software Engineering Institute (SEI) published the Capability Maturity Method Integration (CMMI), which had become the most important process improvement model in recent years. In addition, SEI published the CMMI for acquisition in 2008. It provided the criteria for buyers. The research focus of the study is to observe and analyze a number of cases implemented by the IT Department in the government: (1) the collection of the IT department’s files and records about the project, (2) the interviews of every single personnel involved in the project and (3) the recordings of the whole process of applying CMMI-ACQ at every stage. The study collects and generalizes the Critical Success Factors from ITIL, Business Process Reengineering, six sigma and CMMI. By using the Critical Success Factors, the study aims to find out: (1) the differences and similarities between the government and company by using the Critical Success Factors, (2) the Critical Success Factors at ervery stage and (3) the discussion of the problems that might occur at every stage of the applying process, and the solutions for them.