Relevant bibliographies by topics / Design des services – Tunisie

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
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Academic literature on the topic 'Design des services – Tunisie'

Author: Grafiati
Published: 4 June 2021
Last updated: 3 February 2022

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Journal articles on the topic "Design des services – Tunisie"

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Echchabi, Abdelghani, Lukman Ayinde Olorogun, and Dhekra Azouzi. "Islamic insurance prospects in Tunisia in the wake of the Jasmine revolution." Journal of Islamic Accounting and Business Research 5, no. 1 (April 8, 2014): 15–28. http://dx.doi.org/10.1108/jiabr-06-2012-0032.

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Purpose – The purpose of the study is to examine the willingness (or otherwise) of the Tunisian customers to adopt Islamic insurance services (takaful) and to determine the factors that influence their decisions. Design/methodology/approach – Hundred questionnaires are randomly distributed to Tunisian customers, and the data are subsequently analysed using SEM as well as one sample t-test. Findings – Overall, the results indicate that the Tunisian customers are willing to adopt Islamic insurance services. Furthermore, compatibility of these services is a determinant factor of their decision. Originality/value – This is one of the few studies of customers' behaviour towards Islamic insurance services, and the first to be conducted in the context of Tunisia. Furthermore, the study extends theory of innovations diffusions to a different area of study and a different context, i.e. Islamic insurance and Tunisia, respectively.
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Kaabachi, Souheila, and Hassan Obeid. "Determinants of Islamic banking adoption in Tunisia: empirical analysis." International Journal of Bank Marketing 34, no. 7 (October 3, 2016): 1069–91. http://dx.doi.org/10.1108/ijbm-02-2015-0020.

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Purpose The purpose of this paper is to identify the main factors influencing the adoption of Islamic banking services in Tunisia. Design/methodology/approach The paper presents primary data collected by self-administered questionnaires involving a sample of 239 respondents located in Tunis city. Respondents were conventional banks’ customers who were actually non-users of Islamic banking. A descriptive statistical analysis was conducted to determine consumers’ awareness of Islamic banking. Findings The results revealed that Islamic bank reputation, relative advantage of Islamic banking and its compatibility with consumer religious beliefs, values, lifestyle and banking habits influence positively the intention to use it. However, it seems that perceived complexity and risk impact negatively the consumer intention to adopt this new financing system. The major finding of this study is that there is a general lack of consumer awareness about Islamic banking in Tunisia. Practical implications By identifying the drivers and inhibitors of Islamic banking acceptance among potential adopters, this research aim to help banks’ managers to target their actions and strategies more effectively. Originality/value This study is one of the earliest to be conducted on customers’ perception and willingness to adopt Islamic banking services in Tunisia. It makes a contribution to the Islamic banking adoption literature by extending and testing the diffusion innovation theory (Rogers, 2003) in the context of Tunisia.
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Echchabi, Abdelghani, Dhekra Azouzi, and Hassanuddeen Abd Aziz. "The future prospects of Islamic banking in Tunisia: an empirical survey." EuroMed Journal of Business 11, no. 1 (May 3, 2016): 119–31. http://dx.doi.org/10.1108/emjb-03-2015-0018.

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Purpose – The purpose of this paper is to examine the readiness of the Tunisian customers to adopt Islamic banking services, and the factors that might influence their decision. Design/methodology/approach – A total of 100 questionnaires were randomly distributed to Tunisian banking customers. structural equation modelling and one sample t-test were subsequently applied. Findings – The results revealed that the attitude dimensions have a significant impact on the Tunisian customers’ intention to adopt Islamic banking services. On the other hand, the results have also shown that the Tunisian customers are willing to shift to Islamic banking services. Originality/value – These findings have significant contributions that are discussed thereinafter.
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Benyoussef Zghidi, Afef, and Imed Zaiem. "Service orientation as a strategic marketing tool: the moderating effect of business sector." Competitiveness Review: An International Business Journal 27, no. 1 (January 16, 2017): 40–61. http://dx.doi.org/10.1108/cr-02-2015-0012.

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Purpose Extending the service business in manufacturing firms has received significant attention in recent research. As it has been acknowledged by many authors, developing a service orientation can offer additional benefit potential. However, achieving profit with a competitive strategy depends on the firm’s characteristics and equally on environmental ones. In this scope, the present paper aims to identify antecedents to service orientation and the impact of this strategy on the firm’s performance. Design/methodology/approach The authors first conducted a qualitative research to identify the different forms used to serve clients. Then to test the hypotheses, the authors conducted a quantitative study on a sample of 130 Tunisian firms belonging to three key Tunisian industries. Findings The findings show that the managerial motivation, the firm’s characteristics in addition to environmental characteristics must be considered as antecedents to service orientation. The study has in fact verified the positive impact of service orientation on the firm’s performance and the fact that the business sector has a moderating effect on this relationship. Practical implications At the business level, marketing managers have to commit to finding new opportunities by valorizing market survey, establishing a management mechanism and controlling their service offer system. They have to try to internally “sell this service project” before thinking of adopting a service-oriented marketing strategy. However, industrial firms must equally take into account the services’ specificities for a better management of products/services. In fact, the intangible and the heterogeneous aspect of services increase risk perception and the degree of uncertainty among clients more than in a purchasing situation of a simple product. Consequently, marketing managers have to elaborate a specific approach, decide on a list of offered services, on their method and on quality standards to finally decide on the price. At the economic level, extending the service business has potential benefit for manufacturing firms and consequently for economy. Therefore, manufacturing firms seeking to invest in the service business must be encouraged by the government’s industrial policy. It is very important to help them overcome the obstacles to service adoption by providing financial incentives. In addition, it is very important to help them use and develop the technologies needed to improve the delivery of services. Originality/value In spite of the significant number of studies in this respect, the strategic perspective of service orientation was not as well developed as the organizational perspective and the theoretical development of this field remains underdeveloped. The authors noticed that the empirical applications of previous studies revealed divergent results that can be sometimes contradictory, particularly when they examine the impact of service orientation on performance. Besides, in recent research, “deservitization” appears as a solution adopted by managers who are unable to generate high revenues or margins to cover the additional investment in services. Consequently and considering the lack of consensus in previous studies, the authors’ principal objective is to identify the antecedents of service orientation and to test its impact on the industrial business performance. Additionally, and from an empirical point of view, the authors notice that the majority of past research on service orientation of industrial businesses was conducted in developed countries, whereas the empirical study of the present work was conducted in an emerging country in a transitional phase: Tunisia. Finally, because previous literature has assumed homogeneity on service strategies across sectors, the authors tried to show whether the business sector matters in terms of the relationship between service orientation and the manufacturing firm’s performance.
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Spagnolo, Jessica, François Champagne, Nicole Leduc, Michèle Rivard, Wahid Melki, Myra Piat, Marc Laporta, Imen Guesmi, Nesrine Bram, and Fatma Charfi. "Building capacity in mental health care in low- and middle-income countries by training primary care physicians using the mhGAP: a randomized controlled trial." Health Policy and Planning 35, no. 2 (December 3, 2019): 186–98. http://dx.doi.org/10.1093/heapol/czz138.

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Abstract To address the rise in mental health conditions in Tunisia, a training based on the Mental Health Gap Action Programme (mhGAP) Intervention Guide (IG) was offered to primary care physicians (PCPs) working in the Greater Tunis area. Non-specialists (such as PCPs)’ training is an internationally supported way to target untreated mental health symptoms. We aimed to evaluate the programme’s impact on PCPs’ mental health knowledge, attitudes, self-efficacy and self-reported practice, immediately following and 18 months after training. We conducted an exploratory trial with a combination of designs: a pretest–posttest control group design and a one-group pretest–posttest design were used to assess the training’s short-term impact; and a repeated measures design was used to assess the training’s long-term impact. The former relied on a delayed-intervention strategy: participants assigned to the control group (Group 2) received the training after the intervention group (Group 1). The intervention consisted of a weekly mhGAP-based training session (totalling 6 weeks), comprising lectures, discussions, role plays and a support session offered by trainers. Data were collected at baseline, following Group 1’s training, following Group 2’s training and 18 months after training. Descriptive, bivariate and ANOVA analyses were conducted. Overall, 112 PCPs were randomized to either Group 1 (n = 52) or Group 2 (n = 60). The training had a statistically significant short-term impact on mental health knowledge, attitudes and self-efficacy scores but not on self-reported practice. When comparing pre-training results and results 18 months after training, these changes were maintained. PCPs reported a decrease in referral rates to specialized services 18 months after training in comparison to pre-training. The mhGAP-based training might be useful to increase mental health knowledge and self-efficacy, and decrease reported referral rates and negative mental health attitudes among PCPs in Tunisia and other low- and middle-income countries. Future studies should examine relationships among these outcome variables.
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Ltifi, Moez. "Determinants of the intention of smartphone usage by mobile internet users for m-services." Management Decision 56, no. 11 (November 12, 2018): 2291–307. http://dx.doi.org/10.1108/md-09-2017-0869.

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Purpose This study is exploratory in nature. The purpose of this paper is to examine the intention to use smartphones by mobile users for m-services in a growing market. In fact, it empirically studies the influence of ubiquity and immersion in the virtual context on the perceived value (utilitarian and hedonic) of the mobile user’s experience. Moreover, it is an academic embarkation upon the examination of the effect of perceived value on the intension of using smartphones by mobile users for the m-services. Finally, it tests the mediating role of the perceived (utilitarian and hedonic) value between ubiquity/immersion and the intention to use smartphones for m-services. Design/methodology/approach The data are collected from a sample of 300 Tunisian students and analyzed using the structural equation modeling technique. Findings The results show that ubiquity and immersion positively influence the value perceived by mobile internet users. They also confirm that the perceived (utilitarian and hedonic) value positively affects the intensity of smartphone usage by mobile internet users for m-services and show the mediating role of the perceived (utilitarian and hedonic) value between ubiquity/immersion and the intention to use smartphones for m-services. Practical implications Companies in place focus on the importance of smartphone shopping by communicating about the comparative advantages of this type of purchase to make this option a possible choice in the future. The immersive dimension in the virtual context of commerce can be exploited as a factor of differentiation, at a time when commercial trafficking is intensifying; for example, immersive merchant sites, to enrich their particular utilitarian value with an equally hedonic value. The hedonic and utilitarian dimensions of the perceived value constitute a mediator and an important lever for the distributors within the framework of the m-commerce. Due to a genuine consideration of the availability and the possibility to carry out the service at any time and any place in view of the fact that it is perceived as being useful and compatible with the needs and way of life of the individuals’ intention, the use of smartphones for the m-served is explained by the lived values which are in turn explained by the ubiquity. Originality/value Despite the massive adoption of information and communication technology, especially the internet, in distribution and service delivery, very little research has focused on the intensity of use of smartphones by mobile internet users for m-services. This exploratory study is the first to test the effect of ubiquity and immersion in the virtual context on the perceived (utilitarian and hedonic) value of the mobile internet users’ experience as well as the effect of the perceived value on the intensity of use of smartphones by mobile internet users for m-services in the Tunisian context. Moreover, it puts under scrutiny the mediating effect of the perceived value in the determination of the intention to use smartphones by mobile users for the m-services in the Tunisian context.
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Moslemi, Amir, Olli-Pekka Hilmola, and Jyri Vilko. "Risks in emerging markets: logistics services in the Mediterranean region." Maritime Business Review 1, no. 3 (August 31, 2016): 253–72. http://dx.doi.org/10.1108/mabr-08-2016-0017.

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Purpose This study aims to explore and analyzes the risk factors in container shipping and logistics services using a dual perspective. The authors gather data not only from logistics service companies but also from their most important customers. Design/methodology/approach In this research, the authors used case study methodology (interviews and surveys) to examine risk factors that are related to one another within the interaction between logistics service companies and their customers in the emerging markets of the Mediterranean region (Turkey, Algeria, Tunisia and Libya). Findings The findings show the most important risk factors and compare them using a dual perspective. Customers identify additional risks and estimate their consequences as wider. Interestingly, oil price change plays a dual role because a price increase could be beneficial to the region; at the same time, however, the competitiveness of shipping would decrease. In both response groups, risk likelihood and risk consequence have a positive and statistically significant correlation. Research limitations/implications The findings of the study are limited to one shipping/logistics service company. On a global scale, the company is medium-sized; however, in terms of Northern Europe, it is an important player. Extending its service portfolio to the Mediterranean region is an important step. Practical implications In emerging markets, risks go hand in hand with profitability, and companies need to apply extensive risk analysis and mitigation strategies to survive. Social implications The southern Mediterranean region is showing some signs of economy recovery. Efficient, robust supply chains are in demand to support sustainable growth. Originality/value Using a case study approach in supply chain risk management in shipping is rather rare; this work is ground-breaking in that it uses dual perspective in the analysis.
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Mansour, Nizar, Emna Gara, and Chiha Gaha. "Getting inside the black box." Personnel Review 43, no. 4 (May 27, 2014): 490–514. http://dx.doi.org/10.1108/pr-03-2013-0052.

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Purpose – The purpose of this paper is to explore, and eventually unlocking, the “black box” problem by addressing the potential mediating role of human capital and organizational commitment in the relationship between high performance work systems (HPWS) and perceived firm performance in the Tunisian financial industry. Design/methodology/approach – Based on the strategic human resource management (SHRM) theory, the authors developed a model that links HPWS to perceived organizational performance through human capital and employee organizational commitment. Data collected from 351 respondents was considered. Multiple regression analysis was then used to assess the research hypotheses. Findings – Data collected from 351 respondents suggest that HPWS positively affect perceived firm performance through first, enhancing the firms’ human capital; and second, developing positive organizational commitment attitude among employees. In addition, a direct relationship between HPWS and firm performance was found. Research limitations/implications – The research focussed on the perceived performance of the organization rather than financial measures. Also, because data were collected from a sample of Tunisian financial companies, results of this study are not generalizable. Originality/value – More than two decades after the earliest contributions, the SHRM scholars believe that the “black box” problem is still accurate and, therefore, needs to be addressed in an effective way. At a general and broad level, the authors believe this study contributes to the SHRM literature by successfully addressing two critical “black box” elements, i.e. human capital and organizational commitment. Also, since there is a lack in such research in Tunisia, an icon country of the Arab spring, this paper provides theoretical basis for future research and managerial implications for Tunisian business leaders and HR managers. Finally, this research is extending the current empirical SHRM literature by addressing the critical role of HRM in the largely understudied field of financial services industry.
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Jeribi, Ahmed, Mohamed Fakhfekh, and Anis Jarboui. "Tunisian revolution and stock market volatility: evidence from FIEGARCH model." Managerial Finance 41, no. 10 (October 12, 2015): 1112–35. http://dx.doi.org/10.1108/mf-12-2014-0310.

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Purpose – Previously elaborated research works, dealing with the political uncertainty effect on stock market, have been primarily concerned with such political events as terrorist attacks, elections, wars, natural catastrophes and financial crashes. Such little research has been concerned with civil uprisings and revolutionary movements, as crucial sources of political uncertainty. The purpose of this paper is to study the impact of political uncertainty (resulting from the Tunisian Revolution) on the volatility of major sectorial stock indices in the Tunisian Stock Exchange (TSE). Design/methodology/approach – The authors apply the fractionally integrated exponential generalized autoregressive conditional heteroscedasticity model (FIEGARCH), which helps maintain a direct shock-persistence as well as a shock asymmetric volatility measurement. This model is applied to the daily returns relevant to nine sectorial stock indices and to the Tunisian benchmark index (TUNINDEX) with respect to three sub-periods (before, during and follows the Tunisian Revolution). Findings – The reached findings suggest that the shock impact throughout the Revolution period on construction, industries, consumer services, financial services, financial companies indices’ sectorial and the TUNINDEX return volatilities have proven to be permanent, while its persistence on the other indices has been discovered to be transitory. In addition, the achieved results appear to reveal a low leverage effect on all indices. This result seems to be very important since the Tunisian Revolution turns out to have a very important effect on the TSE. Originality/value – The paper’s empirical contribution lies in using the FIEGARCH approach to model the Tunisian sectorial indices’ volatility dynamics, persistence degree and leverage effect. This contribution goes a long way in helping regulators and international investors to further recognize the extent to which political instability does participate in affecting the TSE.
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Ben Saad, Marwa, Latifa Bousselmi, Fabio Masi, and Ahmed Ghrabi. "A new approach for local waste water management sanitation case study of rural school (Chorfech 24)." Water Practice and Technology 10, no. 3 (September 1, 2015): 474–77. http://dx.doi.org/10.2166/wpt.2015.054.

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This paper presents one case of wastewater management approach in rural area. The design and the implementation of the solution have been developed in close consultation with the stakeholders and national authorities. The objectives are (i) to solve the problems of the uncontrolled wastewater discharged into nature without treatment, and (ii) to set up a robust solution to be recommended for application in rural school in Tunisia, devoid of sanitation system and characterized by limited financial resources for water supply and sanitation services. Several equipments to save water (push-button taps, waterless urinals, rainwater harvesting) is set up. The sanitation system consists of septic tank followed by horizontal subsurface flow constructed wetland. The treated wastewaters are used in the irrigation of the garden. The evaluation of the performances of the system after 3 years is presented.
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More sources

Dissertations / Theses on the topic "Design des services – Tunisie"

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Hachicha, Ikram. "Design et marketing des services : système de représentations cognitives des innovations touristiques-culturelles dans le sud-est tunisien." Nantes, 2013. http://www.theses.fr/2013NANT4023.

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La présente thèse s’est intéressée à une conjonction rarement posée, celle du design et du Marketing des services, et ce pour une meilleure identification des leviers d’optimisation des possibilités de réussite de l’offre des prestataires des services. Leur articulation en « un design des services », a le mérite d’explorer tout un système de représentations cognitives d’innovation en vue de mieux éclairer un tel concept émergent, multiforme et par ailleurs complexe. Aussi, en portant notre réflexion sur le design des services d’un point de vue marketing, nous avons cherché à faire le point sur les différentes approches qui lui sont relatives, et à considérer des référents complexes et systémiques en vue de mobiliser les représentations cognitives du marché (structurées selon des modèles cognitivistes). A ces avancées d’ordre théorique, nous avons opté pour un terrain empirique à savoir le secteur des services touristiques autour des gsour du Sud-est Tunisien. Notre démarche exploratoire a été menée auprès des professionnels des services (36) et des consommateurs-touristes (67) au travers de guide d’entretien semi-directif. Dans un tel schéma multi-acteurs, les résultats ont révélé un foisonnement de représentations cognitives des innovations touristiques-culturelles dans le Sud-est Tunisien. Nous en dégageons des pistes d’enrichissement théorique et méthodologique pour une vision croisée du Marketing des services et du design, dans un contexte d’innovation.
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Piau, Maurice. "Système de la production des services urbains et disparités spatio-sociales à Tunis." Paris 12, 1989. http://www.theses.fr/1989PA120023.

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Touam, Sami. "Le système de santé tunisien et la réforme de l'assurance-maladie." Montpellier 1, 2006. http://www.theses.fr/2006MON10065.

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Depuis deux décennies, la Tunisie traverse une période d'ajustements économiques généraux marqués par une place prépondérante du marché et un libéralisme économique plus prononcé. Face à ce nouveau contexte macroéconomique marqué par des transitions démographiques et épidémiologiques, l'Etat est contraint de réviser sa place et ses modes d'intervention dans les divers secteurs, notamment celui de la santé. La série de réformes «comptables» déclenchée dans les années 90 pour contrer l'accroissement des dépenses de santé constatées ces dernières années, n'était pas convaincante ni à l'échelle macro économique (5,6% du PlB en 2000 contre 5,3% en 1990) ni à l'échelle microéconomique puisque la part de financement des ménages n'a cessé d'augmenter et a atteint les 49%. Les réformes des systèmes de santé mises en œuvre ces dernières années dans tous les pays quels que soient leurs modes d'organisation (Beveridgien, Bismarkien, libéral…) ont abordé, abordent et aborderont la question du financement du système de santé et l'universalisation de la couverture maladie. La décentralisation a été, avec la concurrence, une des idées-forces qui ont sous-tendu les réformes des systèmes de santé en cette dernière période. Peut-on tirer profit de ces expériences étrangères en matière de réforme? Peuvent-elles nous servir d'un guide pour mener à bien la réforme de notre système? Cette thèse abordera ces types de questions afin de prévoir un modèle qui s'adaptera au contexte économique, social, culturel et politique actuel
For the last two decades, Tunisia has been going through a period of general economic adjustments with the market playing an increasingly key role and economic liberalism becoming more vocal. Against this novel macroeconomic context marked with both demographic and epidemiological transitions, the state has to reconsider its role and the ways it intervenes in the various sectors, including the health. The series of accounting reforms initiated in the 90's to counter the rise of health spendings notice d over the last few years, was badly convincing on both macro scale (5. 6% of the GDP in 2000 against 5. 3% in 1990) and micro scale since family contributions have been steadily growing to reach 49%. Reforms of the health system implemented over the last few years in aIl countries alike regardless of their respective organizations (beveridgian, bismarkien, or liberal. . . ) tackled, are still tackling and will be tackling the issue of financing the health system and the universalization of the heaIth coverage. Decentralization along with competition have been two key ideas that have underpined public health reforms over the last period. Could we benefit from foreign experiences as far as reform is concerne ? Could they serve as a model to follow when reforming our own system? This thesis will address these self-questions with the aim of setting up a model that takes into account the current economic, social, cultural and political contexts
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Thameur, Belhassen. "L'information et le système statistique en Tunisie." Montpellier 1, 1987. http://www.theses.fr/1987MON10010.

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L'information statistique, en tunisie, est le produit d'institutions diverses qui composent le systeme statistique tunisien et qui entretiennent des relations particulieres entre elles, pour concourir a l'elaboration des statistiques, des etudes et des syntheses qui en decoulent, en liaison avec les choix economiques de la tunisie. La structure du systeme a ete examinee selon deux approches : le partage des competences d'une part, selon les themes abordes d'autre part. Ce systeme appelle, cependant, un certain nombre d'ameliorations ayant trait aux institutions, aux objets de la statistique et aux syntheses afin qu'il puisse repondre a de nouveaux besoins et etre au service du developpement economique et social du pays
Statistical information, in tunisia, is a product of varied institutions that forms a tunisian statistical system which maintains particular relations between themselves to cooperate to the elaboration of the statistics, research, and synthesis. That information is in liaison with tunisian economic choices. The structure of the system has been examinated according to two approaches : the sharing of competences on one hand and according to the themes approached on the other hand. This system calls, nevertheless, a certain number of ameliorations tied to the institutions, to the subjects of statistical and the synthesis, in order to answer new purposes and to be to the service of a social and economical development of the country
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Chouikha, Amor. "Les processus stratégiques des banques : cas de la Tunisie." Nice, 2004. http://www.theses.fr/2004NICE0007.

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La signature par la Tunisie des accords du GATS et le désengagement de l'Etat du système bancaire suggèrent une concurrence potentielle plus dynamique que celle des années quatre vingt dix. L'objet de la thèse est d'étudier l'effet du changement concurrentiel sur les processus stratégiques des banques. Les recherches sur la stratégie sont fondées, le plus souvent, sur une conception statique de la concurrence. Par conséquent, les stratégies bancaires ne prennent pas en considération l'aspect dynamique de la concurrence. Cette recherche prouve d'une part, que la vision limitée de la concurrence conduit les banques à un comportement stratégique qui n'est pas toujours performant, et d'autre part constitue une source de problèmes de mise en œuvre stratégique
Under GATS accords, banking competition in Tunisia will be more dynamic. The object of the thesis is to study competition change effect on the strategic proccesses in banking corporations. Strategic research is often founded on static vision of competition. Thus, banking strategies miss the dynamic side of competition, and are not always competitive. The second finding of this work is that banks have problems of strategy implementation because of missing a dynamic competition's vision
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Jany-Catrice, Florence. "Le rôle des services aux entreprises dans le processus d'industrialisation des pays en voie de développement." Lille 1, 1991. http://www.theses.fr/1991LIL10175.

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Le tertiaire occupe, dans les pays en voie de développement, une place importante en termes d'emploi et de valeur ajoutée. Une première analyse quantitative aboutit à remettre en cause la validité des théories les plus conventionnellles énoncées pour le cas des économies de marché développées. Il apparaît ainsi que dans les pays en voie de développement, la tertiarisation a précédé l'industrialisation et qu'elle est liée à l'exode rural. Les services aux entreprises, qui semblrent quantitativement atrophiés dans les pays en voie de développement, peuvent jouer un rôle important dans le processus d'in,dustrialisation de ces pays, sous réserve qu'ils permettent une réelle assimilation des connaissances par les bénéficiaires. Les conditions de tels transferts de connaissances par le biais des services sont diverses. Elles dépendent, en partie, de la nature du service qui doit être considéré, pour une prestattion de qualité, commme un processus intéractif. Or, dans les pays en voie d'industrialisation, les industriels réduisent le plus souvent le service à une forme simplifiée d'assistance et limitent ainsi les chances d'apprentissage. Elles dépendent également des canaux de diffusion du service et des types de prestataires. Les transferts de connaissances auront des impacts différents sur les industriels selon qu'ils émanent de prestattaires de services locaux indépendants, de membres de réseaux internationaux, ou encore des maisons-mères de filiales industrielles (atelier ou relais), implantées localement. Les limites d'utilisation des services comme leviers du développement industriel (et dans le cas particulier de l'industrie tunisienne choisie comme cas d'étude), tiennent donc au fait que les transferts de connaissances s'éffectuent le plus souvent selon un modèle de sous-traitance, caractérisé& d'une part, par un engagement limité du bénéficiaire, et d'autre part, par une faible adaptation de l'offre aux conditions économiques locales.
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Zayani, Nabil. "Amélioration de l’engagement organisationnel dans les services nettoiement des collectivités territoriales en Tunisie." Thesis, Montpellier 3, 2016. http://www.theses.fr/2016MON30005/document.

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L’engagement organisationnel a un effet réducteur sur les comportements déviants au travail. Cette recherche se propose de relever et de chiffrer les conséquences du déficit d’engagement puis d’identifier et d’analyser ses causes pour pouvoir, grâce au management et à la gestion stratégique des ressources humaines, élaborer et tester des propositions susceptibles d’améliorer durablement l’engagement dans un souci de performances socio-économiques.Notre terrain de recherche est le service nettoiement d’une collectivité territoriale en Tunisie où nous avons mené une recherche-intervention qui montre que l’estime et la valorisation du travail et du statut de l’employé, aussi bas dans l’échelle soit-il, est nécessaire pour augmenter l’engagement et le sentiment d’appartenance à l’organisation et par là l’amélioration des performances. Mots clés : engagement organisationnel, comportements déviants, management, performance socio-économique
Organizational commitment has a reductive effect on deviant behaviors at work.This research intend to show up and calculate the cost of a lack of commitment and then identify and analyse its causes to be able, by the mean of the strategic management of human resources, to work up and test proposals that enhance durably commitment and socio-economic performance.Our research terrain is a local authority cleaning service in Tunisia where we conducted a research-intervention that shows that respect and valuation of employee labor and status, especially when he’s in the bottom end of the scale, is necessary to enhance commitment and strengthen the sense of belonging to the organisation and thereby performance.Keywords : commitment, dark side behaviors, socio-economic performance, management
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Ben, Moussa Aïda. "L'hôpital tunisien à l'épreuve des faits : quelle stratégie pour quelle ambition?" Lyon 3, 2005. http://www.theses.fr/2005LYO33004.

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Le système de santé tunisien fait l’objet depuis une quinzaine d’années d’un vaste champ de réflexions et de réformes. L’objectif est de consolider les réalisations du passé tout en améliorant l’impact et l’efficacité des services dispensés. L’hôpital public, au cœur de cette vague réformiste , ne semble pourtant pas sortir de la crise. Ce constat nous a conduit à énoncer la problématique suivante : dans quelle mesure une orientation stratégique des pratiques et instrumentations managériales reposant sur l’élaboration d’un projet d’établissement, la mise en place d’une démarche qualité et la réorganisation du travail autour des processus de prises en charge permettrait à l’hôpital d’être plus performant ? Notre objectif est de mener une réflexion sur les outils de gestion susceptibles d’améliorer le fonctionnement de l’hôpital tunisien ainsi que sur les leviers d’action qui sous-tendent la réussite de ces changements permettant ainsi de dépasser les constats d’échecs successifs
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Jouini, Nizar. "Impact of service trade liberalization for developing countries : Evidence form Tunisia." Thesis, Tours, 2014. http://www.theses.fr/2014TOUR1006/document.

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Cette thèse analyse les effets de la libéralisation du commerce des services en Tunisie. Le premier chapitre, étudie à l’aide d’un modèle DSGE, l'effet global de la libéralisation du secteur des services marchands sur la croissance économique tout en estimant les barrières à l'entrée que doivent supporter les investisseurs afin d’accéder à ce marché. Le deuxième chapitre analyse le cas particulier de la libéralisation du secteur bancaire ainsi que les effets sur l’accumulation du capital. En particulier, il suggère que l'accroissement de la concurrence via plus de libéralisation est bénéfique pour le secteur bancaire tunisien et permettra de doubler la quantité de capital réellement accumulé. Le troisième chapitre procède à l’estimation des effets direct et indirect de la libéralisation du transport aérien sur les flux de touristes dans les pays Méditerranéens. Les accords signés par ces pays seront considérés au même titre que ceux signés entre pays tiers. En effet, lorsque ces pays tiers disposent d'aéroports de transit par lesquels passent les touristes pour se rendre dans les pays de la Méditerranée, un accord de libéralisation les concernant peut ainsi être bénéfique aux derniers. Nous constituons une base originale pour tenir compte de tous ces accords. Nos résultats montrent que la libéralisation des secteurs de service en Tunisie a un effet positif et dépend essentiellement de la performance su secteur des biens et barrières à l'entrée, évalués à 37% de la production totale. En ce qui concerne le secteur bancaire tunisien, la libéralisation a un impact positif sur l'accumulation de capital pouvant aller jusqu'à 200% de l'accumulation actuelle. Enfin, l'étude de la libéralisation du transport aérien sur le tourisme montre qu'il y a une augmentation des flux de touristes utilisant des routes directes et indirectes. L'effet direct d'un accord (suite à l'accroissement d'une unité de l'indice de libéralisation) accroît de 3 à 4% les flux touristiques, tandis que l'effet indirect est compris entre 2% et 3%
This dissertation focuses on the effects of trade service liberalization in Tunisia. Using a DGSE model, the first chapter studies the overall effect of service liberalization on economic growth while considering the non-tariff barriers preventing investors to access this market. The second chapter analyzes the particular case of the banking sector liberalization by estimating its effect on capital accumulation. In particular, it suggests that increasing bank competition via liberalization is benefitting to the Tunisian banking sector up to a doubling of its capital accumulation. The third chapter shall estimate the direct and indirect effect of air transport liberalization on tourist flows in the southern Mediterranean countries. The agreements signed by these countries will be considered as well as those signed between third countries. In particular, when these third countries have transit airports through which pass tourists to visit Mediterrenean countries, liberalization can also be beneficial to the latter. For this purpose we have collected an original database to account for all of these agreements. Our results show that the liberalization of the service sector in Tunisia has a positive effect and depends mainly on the performance of the goods sector as well as the value of non-tariff barriers, evaluated at 37% of total of production. Morever, the liberalization of the Tunisian banking sector has a positive impact on capital accumulation running up to about 200 % of the current accumulation. Finally, the study of air transport liberalization on tourism shows that there is an increase in tourist flows using direct and indirect routes. The direct effect (following one unit increase of the liberalization index) increases the tourist flows by 3 to 4 percent, while the indirect effect is between 2 and 3 percent
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Mihoub, Samia. "Dynamiques d'appropriation/réappropriation des Technologies de l'Information et de la Communication (T. I. C. ) dans un contexte arabo-islamique : le cas de la Tunisie." Paris 7, 2003. http://www.theses.fr/2003PA070029.

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Cette recherche vise à relever les dynamiques de l'appropriation tunisienne d'Internet à travers les Publinets. Ceux-ci sont des structures d'accès publics à Internet. On considère la Tunisie dans sa dimension arabo-islamique. La sphère arabo-islamique présente un contexte particulièrement complexe de "greffe" d'Internet à cause des contraintes politico-socio-culturelles. Seulement, Internet suscite engouement et "fascination" parmi les populations. Le réseau se présente comme moyen d'affirmation de soi, d'existence et "d'extériorisation". Mais, la Tunisie comme le reste des pays arabo-islamiques ne sont pas les seuls à tant attendre d'Internet et à appréhender les retombées du système mondial. Le rêve des pays en développement de réaliser le saut technologique en se connectant à la société de l'information nourrit un imaginaire technologique largement développé depuis les indépendances. Entre rêve et réalité, Internet finit par jouer un rôle mythique dans l'esprit des uns et des autres
This research intends to demonstrate the dynamics of Tunisian appropriation of the Internet through the so-called "Publinets" which are structures of public access to Internet facilities. The case of Tunisia is considered in this research in his Arabic and Islamic dimensions. Ln fact, the arab-islamic sphere presents a particularly complex ,context of "graft" of Internet due to political, social and cultural constraints. However, Internet arises rush and "fascination" among the populations. The network portrays itself like a means of self-affirmation, existence and "exteriorisation". But, Tunisia as well as other arab-islamic countries are not the only to expect much from the Internet and to learn about the disadvantages of the worldly network. The dream of developing countries to realise a technological advance by joining to the society of information nourishes a technological imagination developed largely since the independences. Between dream and reality, Internet ends-up to play a mythical role in the mind of one another
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Books on the topic "Design des services – Tunisie"

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Daniela, Sangiorgi, ed. Design for services. Burlington, VT: Gower, 2011.

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Portman, Jackie. Building services design management. Chichester, West Sussex, United Kingdom: John Wiley & Sons Inc., 2014.

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Bruglieri, Maurizio, ed. Multidisciplinary Design of Sharing Services. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-78099-3.

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Portfolio design. 4th ed. New York: W.W. Norton & Co., 2012.

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Rigby, Barrie. Design of electrical services for building. 4th ed. New York, NY: Spon Press, 2004.

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Council, Leeds City. Best value review professional design services. Leeds: Leeds City Council, 2002.

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F, Porges, ed. Design of electrical services for buildings. 4th ed. London: Spon Press, 2005.

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(Fred), Porges F., ed. Design of electrical services for buildings. 4th ed. London: Spon Press, 2005.

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Mullerow, Konstantin. Design brief for children's services centres. Melbourne: Preschool and Child Care Branch, Primary Care Division, Victorian Government Dept. of Health and Community Services, 1993.

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Leonard, Andy, Tim Mitchell, Matt Masson, Jessica Moss, and Michelle Ufford. SQL Server Integration Services Design Patterns. Berkeley, CA: Apress, 2014. http://dx.doi.org/10.1007/978-1-4842-0082-7.

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Book chapters on the topic "Design des services – Tunisie"

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Chamberlain, Paul, Susan Mawson, and Daniel Wolstenholme. "Services." In Design for Health, 216–40. Abingdon, Oxon ; New York, NY : Routledge, 2017. |: Routledge, 2017. http://dx.doi.org/10.4324/9781315576619-14.

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Carr, Valerie, Sarah Drummond, and Andy Young. "Services." In Design for Health, 293–310. Abingdon, Oxon ; New York, NY : Routledge, 2017. |: Routledge, 2017. http://dx.doi.org/10.4324/9781315576619-18.

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Jones, Peter. "Services." In Design for Health, 39–57. Abingdon, Oxon ; New York, NY : Routledge, 2017. |: Routledge, 2017. http://dx.doi.org/10.4324/9781315576619-5.

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Baron, Steve, Kim Harris, and Toni Hilton. "Service Design." In Services Marketing, 115–44. London: Macmillan Education UK, 2009. http://dx.doi.org/10.1007/978-1-137-16396-7_6.

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Baron, Steve, and Kim Harris. "Service Design." In Services Marketing, 76–125. London: Macmillan Education UK, 1995. http://dx.doi.org/10.1007/978-1-349-24174-3_5.

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Puccio, A. "Services." In Satellite Communication Systems Design, 121–31. Boston, MA: Springer US, 1993. http://dx.doi.org/10.1007/978-1-4615-3006-0_5.

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Vohra, Deepak. "Using Services." In Kubernetes Management Design Patterns, 153–70. Berkeley, CA: Apress, 2017. http://dx.doi.org/10.1007/978-1-4842-2598-1_7.

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Vohra, Deepak. "Scaling Services." In Docker Management Design Patterns, 85–96. Berkeley, CA: Apress, 2017. http://dx.doi.org/10.1007/978-1-4842-2973-6_5.

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Vohra, Deepak. "Docker Services." In Docker Management Design Patterns, 55–84. Berkeley, CA: Apress, 2017. http://dx.doi.org/10.1007/978-1-4842-2973-6_4.

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Ashford, Colin, and Pierre Gauthier. "Managing Telecommunications Services." In OSS Design Patterns, 1–9. Berlin, Heidelberg: Springer Berlin Heidelberg, 2009. http://dx.doi.org/10.1007/978-3-642-01396-6_1.

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Conference papers on the topic "Design des services – Tunisie"

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Hosono, Shigeru, Min Min, Koji Kimita, Fumiya Akasaka, Yoshiki Shimomura, Tatsunori Hara, and Tamio Arai. "Architecture Design and Assessment with Design Matrix." In 2011 IEEE World Congress on Services (SERVICES). IEEE, 2011. http://dx.doi.org/10.1109/services.2011.88.

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Polpinij, Jantima, Aditya K. Ghose, and Hoa Khanh Dam. "Business Rules Discovery from Process Design Repositories." In 2010 IEEE Congress on Services (SERVICES). IEEE, 2010. http://dx.doi.org/10.1109/services.2010.73.

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Bardwell, Michael, Jason Wong, Steven Zhang, and Petr Musilek. "Design Considerations for IoT-Based PV Charge Controllers." In 2018 IEEE World Congress on Services (SERVICES). IEEE, 2018. http://dx.doi.org/10.1109/services.2018.00043.

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Bellandi, Valerio, Paolo Ceravolo, and Maryam Ehsanpour. "A Case Study in Smart Healthcare Platform Design." In 2020 IEEE World Congress on Services (SERVICES). IEEE, 2020. http://dx.doi.org/10.1109/services48979.2020.00015.

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Charif, Yasmine, Hua Liu, Andres Quiroz, and Xumin Liu. "Automating Reusable Workflow Development from Design to Instantiation." In 2012 IEEE World Congress on Services (SERVICES). IEEE, 2012. http://dx.doi.org/10.1109/services.2012.11.

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Xue, Xiao, Tao Wang, and Biqing Huang. "The Design and Implementation of Service System for Cluster Supply Chain." In 2010 IEEE Congress on Services (SERVICES). IEEE, 2010. http://dx.doi.org/10.1109/services.2010.24.

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Liver, Beat, and Keith Tice. "SOA Service Design and Governance: Experience at Credit Suisse." In 2011 IEEE World Congress on Services (SERVICES). IEEE, 2011. http://dx.doi.org/10.1109/services.2011.73.

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Lili Sun and Yan Li. "XML and web services security." In in Design (CSCWD). IEEE, 2008. http://dx.doi.org/10.1109/cscwd.2008.4537075.

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Van, Tien Pham, Tien Dung Nguyen, Tuan Do Trong, Thanh Loan Nguyen, and Quyet Vu Khac. "A Service-Oriented Design for Controlling Multimedia Sessions over Stand-Alone MANETs." In 2010 IEEE Congress on Services (SERVICES). IEEE, 2010. http://dx.doi.org/10.1109/services.2010.78.

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Kochovski, Petar, Marko Bajec, Rizos Sakellariou, and Vlado Stankovski. "A Smart and Safe Construction Application Design for Fog Computing." In 2019 IEEE World Congress on Services (SERVICES). IEEE, 2019. http://dx.doi.org/10.1109/services.2019.00112.

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Reports on the topic "Design des services – Tunisie"

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Prowler, D. Procuring Low-Energy Design and Consulting Services. Office of Scientific and Technical Information (OSTI), March 1999. http://dx.doi.org/10.2172/12218.

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Bajko, G., S. Das, and N. Golmie. IEEE 802.21 Mobility Services Framework Design (MSFD). Edited by T. Melia. RFC Editor, December 2009. http://dx.doi.org/10.17487/rfc5677.

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EDWARDS, HAROLD C. SIERRA Framework Version 3: Core Services Theory and Design. Office of Scientific and Technical Information (OSTI), November 2002. http://dx.doi.org/10.2172/805863.

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STEWART, JAMES R. SIERRA Framework Version 3: Transfer Services Design and Use. Office of Scientific and Technical Information (OSTI), January 2003. http://dx.doi.org/10.2172/811716.

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Worst, G. J., Gregg J. Wright, and Herbert G. Baker. Armed Services Vocational Interest Profile (ASVIP): Feasibility and Design Alternatives. Fort Belvoir, VA: Defense Technical Information Center, November 1989. http://dx.doi.org/10.21236/ada216602.

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Selvefors, Anneli, and Oskar Rexfelt. Designing products and services for circular consumption - A circular design tool. University of Limerick, 2021. http://dx.doi.org/10.31880/10344/10197.

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Mishra, Shivakant. Some Practical Issues in the Design and Implementation of Group Communication Services. Fort Belvoir, VA: Defense Technical Information Center, September 2000. http://dx.doi.org/10.21236/ada383400.

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Boutaleb, Tewfik. Program Siting of Polymer Machine Services (Scope of Work for Design and Installation). Office of Scientific and Technical Information (OSTI), June 2019. http://dx.doi.org/10.2172/1529816.

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Eberts, Randall W., and Christopher J. O'Leary. Design of the Worker Profiling and Reemployment Services System and Evaluation in Michigan. W.E. Upjohn Institute, April 1996. http://dx.doi.org/10.17848/wp96-41.

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Carpenter, Bobby G., John F. Hill, and Michael P. Ingardia. Estimating Costs for Architect-Engineer (A-E) Computer-Aided Design and Drafting (CADD) Services. Fort Belvoir, VA: Defense Technical Information Center, August 1996. http://dx.doi.org/10.21236/ada312788.

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