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Journal articles on the topic 'Design des services – Tunisie'

Author: Grafiati

Published: 4 June 2021

Last updated: 3 February 2022

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1

Echchabi, Abdelghani, Lukman Ayinde Olorogun, and Dhekra Azouzi. "Islamic insurance prospects in Tunisia in the wake of the Jasmine revolution." Journal of Islamic Accounting and Business Research 5, no. 1 (April 8, 2014): 15–28. http://dx.doi.org/10.1108/jiabr-06-2012-0032.

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Purpose – The purpose of the study is to examine the willingness (or otherwise) of the Tunisian customers to adopt Islamic insurance services (takaful) and to determine the factors that influence their decisions. Design/methodology/approach – Hundred questionnaires are randomly distributed to Tunisian customers, and the data are subsequently analysed using SEM as well as one sample t-test. Findings – Overall, the results indicate that the Tunisian customers are willing to adopt Islamic insurance services. Furthermore, compatibility of these services is a determinant factor of their decision. Originality/value – This is one of the few studies of customers' behaviour towards Islamic insurance services, and the first to be conducted in the context of Tunisia. Furthermore, the study extends theory of innovations diffusions to a different area of study and a different context, i.e. Islamic insurance and Tunisia, respectively.

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Kaabachi, Souheila, and Hassan Obeid. "Determinants of Islamic banking adoption in Tunisia: empirical analysis." International Journal of Bank Marketing 34, no. 7 (October 3, 2016): 1069–91. http://dx.doi.org/10.1108/ijbm-02-2015-0020.

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Purpose The purpose of this paper is to identify the main factors influencing the adoption of Islamic banking services in Tunisia. Design/methodology/approach The paper presents primary data collected by self-administered questionnaires involving a sample of 239 respondents located in Tunis city. Respondents were conventional banks’ customers who were actually non-users of Islamic banking. A descriptive statistical analysis was conducted to determine consumers’ awareness of Islamic banking. Findings The results revealed that Islamic bank reputation, relative advantage of Islamic banking and its compatibility with consumer religious beliefs, values, lifestyle and banking habits influence positively the intention to use it. However, it seems that perceived complexity and risk impact negatively the consumer intention to adopt this new financing system. The major finding of this study is that there is a general lack of consumer awareness about Islamic banking in Tunisia. Practical implications By identifying the drivers and inhibitors of Islamic banking acceptance among potential adopters, this research aim to help banks’ managers to target their actions and strategies more effectively. Originality/value This study is one of the earliest to be conducted on customers’ perception and willingness to adopt Islamic banking services in Tunisia. It makes a contribution to the Islamic banking adoption literature by extending and testing the diffusion innovation theory (Rogers, 2003) in the context of Tunisia.

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Echchabi, Abdelghani, Dhekra Azouzi, and Hassanuddeen Abd Aziz. "The future prospects of Islamic banking in Tunisia: an empirical survey." EuroMed Journal of Business 11, no. 1 (May 3, 2016): 119–31. http://dx.doi.org/10.1108/emjb-03-2015-0018.

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Purpose – The purpose of this paper is to examine the readiness of the Tunisian customers to adopt Islamic banking services, and the factors that might influence their decision. Design/methodology/approach – A total of 100 questionnaires were randomly distributed to Tunisian banking customers. structural equation modelling and one sample t-test were subsequently applied. Findings – The results revealed that the attitude dimensions have a significant impact on the Tunisian customers’ intention to adopt Islamic banking services. On the other hand, the results have also shown that the Tunisian customers are willing to shift to Islamic banking services. Originality/value – These findings have significant contributions that are discussed thereinafter.

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Benyoussef Zghidi, Afef, and Imed Zaiem. "Service orientation as a strategic marketing tool: the moderating effect of business sector." Competitiveness Review: An International Business Journal 27, no. 1 (January 16, 2017): 40–61. http://dx.doi.org/10.1108/cr-02-2015-0012.

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Purpose Extending the service business in manufacturing firms has received significant attention in recent research. As it has been acknowledged by many authors, developing a service orientation can offer additional benefit potential. However, achieving profit with a competitive strategy depends on the firm’s characteristics and equally on environmental ones. In this scope, the present paper aims to identify antecedents to service orientation and the impact of this strategy on the firm’s performance. Design/methodology/approach The authors first conducted a qualitative research to identify the different forms used to serve clients. Then to test the hypotheses, the authors conducted a quantitative study on a sample of 130 Tunisian firms belonging to three key Tunisian industries. Findings The findings show that the managerial motivation, the firm’s characteristics in addition to environmental characteristics must be considered as antecedents to service orientation. The study has in fact verified the positive impact of service orientation on the firm’s performance and the fact that the business sector has a moderating effect on this relationship. Practical implications At the business level, marketing managers have to commit to finding new opportunities by valorizing market survey, establishing a management mechanism and controlling their service offer system. They have to try to internally “sell this service project” before thinking of adopting a service-oriented marketing strategy. However, industrial firms must equally take into account the services’ specificities for a better management of products/services. In fact, the intangible and the heterogeneous aspect of services increase risk perception and the degree of uncertainty among clients more than in a purchasing situation of a simple product. Consequently, marketing managers have to elaborate a specific approach, decide on a list of offered services, on their method and on quality standards to finally decide on the price. At the economic level, extending the service business has potential benefit for manufacturing firms and consequently for economy. Therefore, manufacturing firms seeking to invest in the service business must be encouraged by the government’s industrial policy. It is very important to help them overcome the obstacles to service adoption by providing financial incentives. In addition, it is very important to help them use and develop the technologies needed to improve the delivery of services. Originality/value In spite of the significant number of studies in this respect, the strategic perspective of service orientation was not as well developed as the organizational perspective and the theoretical development of this field remains underdeveloped. The authors noticed that the empirical applications of previous studies revealed divergent results that can be sometimes contradictory, particularly when they examine the impact of service orientation on performance. Besides, in recent research, “deservitization” appears as a solution adopted by managers who are unable to generate high revenues or margins to cover the additional investment in services. Consequently and considering the lack of consensus in previous studies, the authors’ principal objective is to identify the antecedents of service orientation and to test its impact on the industrial business performance. Additionally, and from an empirical point of view, the authors notice that the majority of past research on service orientation of industrial businesses was conducted in developed countries, whereas the empirical study of the present work was conducted in an emerging country in a transitional phase: Tunisia. Finally, because previous literature has assumed homogeneity on service strategies across sectors, the authors tried to show whether the business sector matters in terms of the relationship between service orientation and the manufacturing firm’s performance.

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Spagnolo, Jessica, François Champagne, Nicole Leduc, Michèle Rivard, Wahid Melki, Myra Piat, Marc Laporta, Imen Guesmi, Nesrine Bram, and Fatma Charfi. "Building capacity in mental health care in low- and middle-income countries by training primary care physicians using the mhGAP: a randomized controlled trial." Health Policy and Planning 35, no. 2 (December 3, 2019): 186–98. http://dx.doi.org/10.1093/heapol/czz138.

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Abstract To address the rise in mental health conditions in Tunisia, a training based on the Mental Health Gap Action Programme (mhGAP) Intervention Guide (IG) was offered to primary care physicians (PCPs) working in the Greater Tunis area. Non-specialists (such as PCPs)’ training is an internationally supported way to target untreated mental health symptoms. We aimed to evaluate the programme’s impact on PCPs’ mental health knowledge, attitudes, self-efficacy and self-reported practice, immediately following and 18 months after training. We conducted an exploratory trial with a combination of designs: a pretest–posttest control group design and a one-group pretest–posttest design were used to assess the training’s short-term impact; and a repeated measures design was used to assess the training’s long-term impact. The former relied on a delayed-intervention strategy: participants assigned to the control group (Group 2) received the training after the intervention group (Group 1). The intervention consisted of a weekly mhGAP-based training session (totalling 6 weeks), comprising lectures, discussions, role plays and a support session offered by trainers. Data were collected at baseline, following Group 1’s training, following Group 2’s training and 18 months after training. Descriptive, bivariate and ANOVA analyses were conducted. Overall, 112 PCPs were randomized to either Group 1 (n = 52) or Group 2 (n = 60). The training had a statistically significant short-term impact on mental health knowledge, attitudes and self-efficacy scores but not on self-reported practice. When comparing pre-training results and results 18 months after training, these changes were maintained. PCPs reported a decrease in referral rates to specialized services 18 months after training in comparison to pre-training. The mhGAP-based training might be useful to increase mental health knowledge and self-efficacy, and decrease reported referral rates and negative mental health attitudes among PCPs in Tunisia and other low- and middle-income countries. Future studies should examine relationships among these outcome variables.

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Ltifi, Moez. "Determinants of the intention of smartphone usage by mobile internet users for m-services." Management Decision 56, no. 11 (November 12, 2018): 2291–307. http://dx.doi.org/10.1108/md-09-2017-0869.

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Purpose This study is exploratory in nature. The purpose of this paper is to examine the intention to use smartphones by mobile users for m-services in a growing market. In fact, it empirically studies the influence of ubiquity and immersion in the virtual context on the perceived value (utilitarian and hedonic) of the mobile user’s experience. Moreover, it is an academic embarkation upon the examination of the effect of perceived value on the intension of using smartphones by mobile users for the m-services. Finally, it tests the mediating role of the perceived (utilitarian and hedonic) value between ubiquity/immersion and the intention to use smartphones for m-services. Design/methodology/approach The data are collected from a sample of 300 Tunisian students and analyzed using the structural equation modeling technique. Findings The results show that ubiquity and immersion positively influence the value perceived by mobile internet users. They also confirm that the perceived (utilitarian and hedonic) value positively affects the intensity of smartphone usage by mobile internet users for m-services and show the mediating role of the perceived (utilitarian and hedonic) value between ubiquity/immersion and the intention to use smartphones for m-services. Practical implications Companies in place focus on the importance of smartphone shopping by communicating about the comparative advantages of this type of purchase to make this option a possible choice in the future. The immersive dimension in the virtual context of commerce can be exploited as a factor of differentiation, at a time when commercial trafficking is intensifying; for example, immersive merchant sites, to enrich their particular utilitarian value with an equally hedonic value. The hedonic and utilitarian dimensions of the perceived value constitute a mediator and an important lever for the distributors within the framework of the m-commerce. Due to a genuine consideration of the availability and the possibility to carry out the service at any time and any place in view of the fact that it is perceived as being useful and compatible with the needs and way of life of the individuals’ intention, the use of smartphones for the m-served is explained by the lived values which are in turn explained by the ubiquity. Originality/value Despite the massive adoption of information and communication technology, especially the internet, in distribution and service delivery, very little research has focused on the intensity of use of smartphones by mobile internet users for m-services. This exploratory study is the first to test the effect of ubiquity and immersion in the virtual context on the perceived (utilitarian and hedonic) value of the mobile internet users’ experience as well as the effect of the perceived value on the intensity of use of smartphones by mobile internet users for m-services in the Tunisian context. Moreover, it puts under scrutiny the mediating effect of the perceived value in the determination of the intention to use smartphones by mobile users for the m-services in the Tunisian context.

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Moslemi, Amir, Olli-Pekka Hilmola, and Jyri Vilko. "Risks in emerging markets: logistics services in the Mediterranean region." Maritime Business Review 1, no. 3 (August 31, 2016): 253–72. http://dx.doi.org/10.1108/mabr-08-2016-0017.

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Purpose This study aims to explore and analyzes the risk factors in container shipping and logistics services using a dual perspective. The authors gather data not only from logistics service companies but also from their most important customers. Design/methodology/approach In this research, the authors used case study methodology (interviews and surveys) to examine risk factors that are related to one another within the interaction between logistics service companies and their customers in the emerging markets of the Mediterranean region (Turkey, Algeria, Tunisia and Libya). Findings The findings show the most important risk factors and compare them using a dual perspective. Customers identify additional risks and estimate their consequences as wider. Interestingly, oil price change plays a dual role because a price increase could be beneficial to the region; at the same time, however, the competitiveness of shipping would decrease. In both response groups, risk likelihood and risk consequence have a positive and statistically significant correlation. Research limitations/implications The findings of the study are limited to one shipping/logistics service company. On a global scale, the company is medium-sized; however, in terms of Northern Europe, it is an important player. Extending its service portfolio to the Mediterranean region is an important step. Practical implications In emerging markets, risks go hand in hand with profitability, and companies need to apply extensive risk analysis and mitigation strategies to survive. Social implications The southern Mediterranean region is showing some signs of economy recovery. Efficient, robust supply chains are in demand to support sustainable growth. Originality/value Using a case study approach in supply chain risk management in shipping is rather rare; this work is ground-breaking in that it uses dual perspective in the analysis.

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Mansour, Nizar, Emna Gara, and Chiha Gaha. "Getting inside the black box." Personnel Review 43, no. 4 (May 27, 2014): 490–514. http://dx.doi.org/10.1108/pr-03-2013-0052.

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Purpose – The purpose of this paper is to explore, and eventually unlocking, the “black box” problem by addressing the potential mediating role of human capital and organizational commitment in the relationship between high performance work systems (HPWS) and perceived firm performance in the Tunisian financial industry. Design/methodology/approach – Based on the strategic human resource management (SHRM) theory, the authors developed a model that links HPWS to perceived organizational performance through human capital and employee organizational commitment. Data collected from 351 respondents was considered. Multiple regression analysis was then used to assess the research hypotheses. Findings – Data collected from 351 respondents suggest that HPWS positively affect perceived firm performance through first, enhancing the firms’ human capital; and second, developing positive organizational commitment attitude among employees. In addition, a direct relationship between HPWS and firm performance was found. Research limitations/implications – The research focussed on the perceived performance of the organization rather than financial measures. Also, because data were collected from a sample of Tunisian financial companies, results of this study are not generalizable. Originality/value – More than two decades after the earliest contributions, the SHRM scholars believe that the “black box” problem is still accurate and, therefore, needs to be addressed in an effective way. At a general and broad level, the authors believe this study contributes to the SHRM literature by successfully addressing two critical “black box” elements, i.e. human capital and organizational commitment. Also, since there is a lack in such research in Tunisia, an icon country of the Arab spring, this paper provides theoretical basis for future research and managerial implications for Tunisian business leaders and HR managers. Finally, this research is extending the current empirical SHRM literature by addressing the critical role of HRM in the largely understudied field of financial services industry.

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Jeribi, Ahmed, Mohamed Fakhfekh, and Anis Jarboui. "Tunisian revolution and stock market volatility: evidence from FIEGARCH model." Managerial Finance 41, no. 10 (October 12, 2015): 1112–35. http://dx.doi.org/10.1108/mf-12-2014-0310.

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Purpose – Previously elaborated research works, dealing with the political uncertainty effect on stock market, have been primarily concerned with such political events as terrorist attacks, elections, wars, natural catastrophes and financial crashes. Such little research has been concerned with civil uprisings and revolutionary movements, as crucial sources of political uncertainty. The purpose of this paper is to study the impact of political uncertainty (resulting from the Tunisian Revolution) on the volatility of major sectorial stock indices in the Tunisian Stock Exchange (TSE). Design/methodology/approach – The authors apply the fractionally integrated exponential generalized autoregressive conditional heteroscedasticity model (FIEGARCH), which helps maintain a direct shock-persistence as well as a shock asymmetric volatility measurement. This model is applied to the daily returns relevant to nine sectorial stock indices and to the Tunisian benchmark index (TUNINDEX) with respect to three sub-periods (before, during and follows the Tunisian Revolution). Findings – The reached findings suggest that the shock impact throughout the Revolution period on construction, industries, consumer services, financial services, financial companies indices’ sectorial and the TUNINDEX return volatilities have proven to be permanent, while its persistence on the other indices has been discovered to be transitory. In addition, the achieved results appear to reveal a low leverage effect on all indices. This result seems to be very important since the Tunisian Revolution turns out to have a very important effect on the TSE. Originality/value – The paper’s empirical contribution lies in using the FIEGARCH approach to model the Tunisian sectorial indices’ volatility dynamics, persistence degree and leverage effect. This contribution goes a long way in helping regulators and international investors to further recognize the extent to which political instability does participate in affecting the TSE.

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Ben Saad, Marwa, Latifa Bousselmi, Fabio Masi, and Ahmed Ghrabi. "A new approach for local waste water management sanitation case study of rural school (Chorfech 24)." Water Practice and Technology 10, no. 3 (September 1, 2015): 474–77. http://dx.doi.org/10.2166/wpt.2015.054.

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This paper presents one case of wastewater management approach in rural area. The design and the implementation of the solution have been developed in close consultation with the stakeholders and national authorities. The objectives are (i) to solve the problems of the uncontrolled wastewater discharged into nature without treatment, and (ii) to set up a robust solution to be recommended for application in rural school in Tunisia, devoid of sanitation system and characterized by limited financial resources for water supply and sanitation services. Several equipments to save water (push-button taps, waterless urinals, rainwater harvesting) is set up. The sanitation system consists of septic tank followed by horizontal subsurface flow constructed wetland. The treated wastewaters are used in the irrigation of the garden. The evaluation of the performances of the system after 3 years is presented.

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Oussii, Ahmed Atef, and Mohamed Faker Klibi. "Accounting students’ perceptions of important business communication skills for career success." Journal of Financial Reporting and Accounting 15, no. 2 (July 3, 2017): 208–25. http://dx.doi.org/10.1108/jfra-10-2015-0092.

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Purpose This paper aims to examine the business communication skills that accounting students see as having the highest importance for career success. It also explores the current levels of development of these skills and analyzes them through a comparative study between three Tunisian business schools. Design/methodology/approach The authors used a questionnaire sent to180 students from three business schools to provide insights into the development of communication skills perceived important for a successful accounting career. Findings The results indicate that all students are conscious of the importance held by communication skills for career success in the accounting profession. However, they feel that their aptitudes are sometimes poorly developed, especially when it comes to proficiency in French (as a language of business in Tunisia) and written skills. Practical implications The paper’s findings offer important guidance concerning the communication skills that accounting students consider most needed by the Tunisian labor market. The findings of this study may be useful for curriculum development in local and international contexts. Originality/value This study is conducted in a developing country where the graduate unemployment rate is about 30 per cent. This high unemployment often affects service professions like accounting. Moreover, in Tunisia, accounting education focuses particularly on technical aspects. So far, no studies have been conducted to show whether students nowadays are aware of the increasing importance of generic skills in accounting practice. As a result, the conclusions of this study could provide Tunisian stakeholders with insights into ways of potentially improving accounting graduates’ employability.

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Kallel, Hela, Salah Ben Hamad, and Mohamed Triki. "Modeling the efficiency of Tunisian and Moroccan banks using the SFA approach." International Journal of Productivity and Performance Management 68, no. 5 (June 10, 2019): 879–902. http://dx.doi.org/10.1108/ijppm-03-2018-0099.

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Purpose The purpose of this paper is to evaluate and compare bank efficiency between the two Maghreb countries, Tunisia and Morocco, over the period 2005–2014. Design/methodology/approach The authors follow the stochastic frontier analysis, where the preferred cost model is determined via various hypothesis tests based on the maximum likelihood estimation. Then, the first and the second derivates of the cost function are employed to determine scale elasticities, scale inefficiencies and technological progress. Findings Specification tests indicate that the Fourier Flexible form provides better fit to the data set. Further, the estimated model shows that Tunisian and Moroccan banks’ efficiency is positively affected by banking service quality, but negatively influenced by both bank capitalization and GDP growth. Overall, Moroccan banks are found to be the most efficient despite the decrease of efficiency levels in both countries. Additionally, foreign banks have a higher scale inefficiency and, therefore, a lower cost efficiency. Equally, the technical progress raises banking costs in both countries, providing a decrease in efficiency scores. Practical implications The findings of this study provide novel insights to Tunisian and Moroccan policy makers on the relevance of the smaller banks’ consolidation to improve bank efficiency by achieving unrealized economies of scale. Also, more reforms should be implemented in Tunisia to reduce non-performing loans. Originality/value To the best of the authors’ knowledge, this study is the first which offers a comparison between Tunisian and Moroccan banks to clarify the sources of inefficiency and to make strategic decisions.

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Ltifi, Moez, Lubica Hikkerova, Boualem Aliouat, and Jameleddine Gharbi. "The determinants of the choice of Islamic banks in Tunisia." International Journal of Bank Marketing 34, no. 5 (July 4, 2016): 710–30. http://dx.doi.org/10.1108/ijbm-11-2014-0170.

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Purpose – The purpose of this paper is to determine the explanatory factors for the selection of Islamic banks and evaluate the moderating role of demographic characteristics. This study seeks to better understand these determinants in Tunisia, a country with a developing Islamic finance system and a culture different from those in other Muslim countries studied in the literature. Design/methodology/approach – The authors developed a two-sided approach: a quantitative survey and 12 semi-structured interviews based on four customer segments identified by the quantitative study. For the survey, data were collected from 180 Islamic bank clients in Tunisia. The factors adopted for the selection of an Islamic bank are service quality, trust, and compliance with Sharia (Islamic) law. The authors identified and measured the selection criteria using a factor analysis, regression analysis, and demographic characteristics analysis. Findings – Customers consider several factors while choosing an Islamic bank: the quality of service offered by the financial institutions, trust, and (especially) compliance with Sharia law. Moreover, gender and age appear to be the only moderators between the selection of an Islamic bank and these determinants. Practical implications – This study offers Islamic banks a better understanding of how Tunisian customers select financial institutions. These banks must consider the different determinants of choice in order to create value for consumers and prepare their marketing strategies. The authors identify four customer segments based on gender and age by which the banks may improve their positioning and market share, thus contributing to the development of Islamic financial institutions in Tunisia. Originality/value – This is the first study of its kind in Tunisia, where the market share of Islamic finance remains low. The study enriches the Islamic marketing literature on the quality of Islamic financial institutions’ service, trust, and compliance with Sharia law. It also tests demographic characteristics as moderators. The results and implications of this research can be applied to countries similar to Tunisia.

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Kammoun, Amira, Wafik Hachicha, and Awad M. Aljuaid. "Integrating Quality Tools and Methods to Analyze and Improve a Hospital Sterilization Process." Healthcare 9, no. 5 (May 7, 2021): 544. http://dx.doi.org/10.3390/healthcare9050544.

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Healthcare facilities are facing major issues and challenges. Hospitals continuously search approaches to improve operations quality, optimize performance, and minimize costs. Specifically, an efficient hospital sterilization process (HSP) allows reusable medical devices (RMDs) to be more quickly available for healthcare activities. In this context, this paper describes an integrated approach developed to analyze HSP and to identify the most critical improvement actions. This proposed approach integrates four quality tools and techniques. Firstly, a structured analysis and design technique (SADT) methodology is applied to describe HSP as a hierarchy of activities and functions. Secondly, the failure modes and effects analysis (FMEA) method is used as a risk assessment step to determine which activity processes need careful attention. Thirdly, a cause–effect analysis technique is used as a tool to help identify all the possible improvement actions. Finally, priority improvement actions are proposed using the quality function deployment (QFD) method. To validate the proposed approach, a real sterilization process used at the maternity services of Hedi-Cheker Hospital in the governorate of Sfax, Tunisia, was fully studied. For this specific HSP, the proposed approach results showed that the two most critical activities were (1) improving the coordination between the sterilization service and the surgery block and (2) minimizing the average duration of the sterilization process to ensure the availability of RMDs in time.

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Berraies, Sarra, and Manel Hamouda. "Customer empowerment and firms’ performance." International Journal of Bank Marketing 36, no. 2 (April 3, 2018): 336–56. http://dx.doi.org/10.1108/ijbm-10-2016-0150.

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Purpose The purpose of this paper is to examine the effect of customer empowerment (CE) on financial performance and the role of innovation and customer satisfaction as mediating variables in this relationship. Design/methodology/approach To empirically test the conceptual model and research hypotheses, data were collected through a survey from 216 branches of 14 commercial banks in Tunisia. Results were analyzed using exploratory factor analysis and structural equation modeling. Findings The results indicate a significant and a positive impact of CE on firms’ financial performance. Customer satisfaction, exploitative innovation and exploratory innovation mediate the relationship between CE and firms’ financial performance. Practical implications These findings provide useful insights for practitioners, particularly bank managers who can improve their financial performance, customer satisfaction and innovation by empowering their customers and integrating them in the products and/or services conception process. Conclusions emphasize practices to be encouraged within banks such as services customization which are acquired by customers themselves, the expression of opinions, customers’ needs and the interaction among bank customers. Originality/value Several studies in the literature have studied the CE and its impact on business performance. However, few research studies have focused on the variables that mediate this relationship. So far, this paper not only integrates mediating variables such as customer satisfaction and innovation to study the link CE-firm performance but also makes the distinction between exploitative and exploratory innovation which is seldom made by researchers.

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Touihri, Wafa. "Immigration and Interculturality: Integration Models of Immigrant Students in Tunisia." Middle Eastern Journal of Research in Education and Social Sciences 2, no. 3 (July 27, 2021): 76–85. http://dx.doi.org/10.47631/mejress.v2i3.244.

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Purpose: The study aims to examine the integration of immigrant students from sub-Saharan Africa within the Tunisian system of higher education. Methodology/Approach/Design: This qualitative study was carried out among 100 students enrolled in the top three accessible multicultural private Tunisian universities. To analyse the relations between native immigrant students, we have devoted second criteria forming thus two case studies: there are two groups of students (a group of 50 Tunisian students and another group of 50 students with different sub-Saharan African nationalities. Results: The process of integrating subjects from different yet similar cultures, in this case, sub-Saharan African students, is an anthropological process seeking to put cultural diversity at the service of an inclusive environment with a new cultural code. The metaphor of the bridge between cultures is no longer valid; the focus is rather on the concept of the salad bowl integrating different cultures. University experience constitutes, with respect to the future of students, a key element to achieve professional insertion. Practical Implication: The study proposes an integration model that transcends the functionalist determinist approach. It is not assimilation that fuses all subjects into one neither single entity nor communitarianism that maintains ethnic barriers above mixture and unanimity. Originality/Value: In this study, an intercultural sociological reflection is adopted while emphasizing the multicultural nature of Tunisia.

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Kherigi, Intissar, and Khalil Amiri. "Public Policy Making in Tunisia: The Contribution of Policy Research Institutes." Middle East Law and Governance 7, no. 1 (April 23, 2015): 76–100. http://dx.doi.org/10.1163/18763375-00701008.

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The concept of governance is increasingly used to describe a range of factors relating to “the exercise of economic, political and administrative authority to manage a country’s affairs at all levels.” The process of policymaking lies at the heart of the governance challenge. The conception, planning, implementation and evaluation of public policies are the visible outcomes of the process of exercising economic, political and administrative authority. These policy processes and their outcomes can be measured, assessed and evaluated in order to improve governance and achieve higher value outcomes for the public. The important role of applied research in this process is increasingly being recognised by practitioners. This paper examines the role of policy research institutes in Tunisia in policy evaluation and providing policy makers with valuable data and analysis in order to contribute to a better understanding of policy problems and more effective policies that are targeted to the needs of the affected groups. Our research shows that such institutes are developing a stake in the policymaking process in Tunisia, using new spaces for policy research and critical engagement to scrutinise and question government policies, challenge policy frameworks and government models and raise new policy problems. The paper examines the challenges facing these institutes and presents recommendations for strengthening their role in order to contribute to developing more effective forms of policy monitoring and evaluation that can help the state to design more effective public services, assist legislative bodies to better exercise their role of democratic oversight, and raise the public’s level of understanding of, and engagement in, how their government is conducting their affairs.

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Abid, Ihsen, and Mohamed Goaied. "A meta-frontier assessment of bank efficiency in Middle East and North Africa countries." International Journal of Productivity and Performance Management 66, no. 2 (February 13, 2017): 266–96. http://dx.doi.org/10.1108/ijppm-01-2016-0020.

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Purpose The purpose of this paper is to evaluate and compare the efficiency ratios and the technological gaps of banking industries in seven countries of the Middle East and North Africa (MENA) region. Design/methodology/approach The meta-frontier model was used to evaluate efficiency across countries that may have different production technologies. Findings The results of the meta-frontier analysis of banking systems over the period from 1991 to 2011 showed that Tunisian banks were the most efficient in terms of cost and profit. For the cost (profit) model, the analysis of the technological gap showed that Egyptian (Tunisian) banks used the most advanced technology in offering financial services to clients. The comparison of efficiencies confirmed that most efficient banks in terms of cost are not necessarily the most efficient in terms of profit and vice versa. The authors also concluded that cost efficiency analysis provides a partial view of banking efficiency and hence, profit efficiency analysis is as important. Originality/value The study is relevant for policymakers, regulators and monetary authorities and for researchers to know more about the real differences of efficiency of banks across countries in MENA region and to clarify the sources of this inefficiency to better adapt to the new environment, to make strategic decisions and to reference the performance of banking institutions.

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Trabelsi, Omaima. "Les Acteurs Viraux du Design Evénementiel en Tunisie." مدارات, no. 29-30 (June 2017): 243–54. http://dx.doi.org/10.12816/0050262.

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Souiden, Nizar, and Marzouki Rani. "Consumer attitudes and purchase intentions toward Islamic banks: the influence of religiosity." International Journal of Bank Marketing 33, no. 2 (April 7, 2015): 143–61. http://dx.doi.org/10.1108/ijbm-10-2013-0115.

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Purpose – The purpose of this paper is to investigate the impact of religiosity on consumer attitudes and purchase intentions toward Islamic banks. Design/methodology/approach – The study takes place in the Tunisian context. Even though Tunisia is a Muslim country, the culture is considerably different from those of the Middle East or Malaysia (countries where the majority of studies on Islamic banks have taken place). Consequently, an adapted religiosity scale was developed to fit the study’s context. Then, the scale was pre-tested on a sample of 188 respondents. In order to test the research hypotheses, a second data collection, based on a convenience sampling technique, was undertaken, yielding a sample of 217 respondents. Findings – The religiosity variable was found to be tridimensional. Results show that the more a person fears divine punishment, the more he/she will develop a favorable attitude towards Islamic banks. Also, the more a person believes in Islamic laws, the more favorable his/her attitude towards Islamic banks. However, the relationship between religious involvement (practice and interest) and attitude toward Islamic banks is found to be insignificant. Other alternative models were tested and the results indicate that neither fear, nor beliefs, nor religious involvement has a direct effect on purchase intention. Thus, religiosity has an indirect effect on purchase intentions of Islamic bank services through attitude towards these banks. Practical implications – It is suggested that a communication strategy focusing on the compatibility of Islamic banks with Islamic beliefs and eliminating any doubt that Islamic bank operations are suspicious (from a religious point of view) could attract a segment of consumers who wish to be in harmony with the prescriptions of their religion. Islamic banks can better position their offers compared to conventional banks and improve the perception of actual or potential clients. The study offers some implications to managers of conventional banks as well. Originality/value – Previous studies have reported the strong impact of religion on Muslims’ attitude towards Islamic banks. The main contribution of this study is to show which dimension of religiosity has the most important impact on attitude and purchase intention toward Islamic banks.

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Bahri-Ammari, Nedra, and Khalid S. Soliman. "The effect of CRM implementation on pharmaceutical industry’s profitability." Management Research Review 39, no. 8 (August 15, 2016): 854–78. http://dx.doi.org/10.1108/mrr-11-2014-0258.

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Purpose The aim of this study is examine customer relationship management (CRM) effect on enhancing customer satisfaction and on improving customer retention. In this study, the impact of CRM on loyalty in the pharmaceutical sector in Tunisia is studied. Service quality perception, customer satisfaction, loyalty, retention and firm profitability have been tested as independent variables. This study highlights the importance of CRM and service quality perception in maintaining a sustainable and profitable relationship with customers. Design/methodology/approach A survey research design was used to collect data. In total, 221 respondents from 5 pharmaceutical companies in Tunisia were involved in the study. Exploratory and confirmatory analyses were adopted to examine the effect of CRM technology on profitability. Structural equation modeling was used to validate results. Findings The results show that there are significant relationships between CRM and quality perception, satisfaction and loyalty. However, there are no significant relationships either between CRM and retention or between CRM and profitability. Research limitations/implications Fitting CRM scale with the context of the study and the number of the survey companies was the limitation of this research. Practical implications This study provides significant results to practitioners to understand the role of establishing a CRM strategy and to understand the selected factors affecting customer satisfaction and retention as well. Originality/value This study was conducted in Tunisia to contribute to enrich literature in the implementation of information technology and customer satisfaction.

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Frikha Jarraya, M., Ahmed Ben Abdelaziz, A. Ghedira, and H. Ghannem. "Attentes des adolescents scolarisés à l'égard des services de santé scolaire (Sfax, Tunisie)." Santé Publique 16, no. 3 (2004): 447. http://dx.doi.org/10.3917/spub.043.0447.

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Louati, Faten, and Lubica Hikkerova. "Gestion des connaissances par les ressources humaines : cas du secteur des services en Tunisie." Gestion 2000 33, no. 1 (2016): 33. http://dx.doi.org/10.3917/g2000.331.0033.

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Marzouk, M., A. Boukadida, I. Chouchene, A. Ferjani, N. Hannachi, M. Besbes, S. Bouchoucha, and J. Boukadida. "Analyse des cas de légionellose grave hospitalisés dans les services de réanimation en Tunisie." Bulletin de la Société de pathologie exotique 108, no. 3 (January 20, 2015): 191–96. http://dx.doi.org/10.1007/s13149-014-0414-1.

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Cova, Véronique. "Le design des services." Décisions Marketing 34 (April 1, 2004): 29–40. http://dx.doi.org/10.7193/dm.034.29.40.

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Gemser, Gerda, and Eric Van Zee. "Benchmarking Industrial Design Services." Design Journal 5, no. 2 (July 2002): 35–52. http://dx.doi.org/10.2752/146069202790718530.

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Zhang, Liang-Jie. "Services Design and Optimization." IEEE Transactions on Services Computing 2, no. 2 (April 2009): 93. http://dx.doi.org/10.1109/tsc.2009.19.

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Friedman, Margaret, and Debra Friebert. "Marketing interior design services." Services Marketing Quarterly 2, no. 1 (1986): 147–56. http://dx.doi.org/10.1080/15332969.1986.9984835.

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Hamouda, Manel. "Understanding social media advertising effect on consumers’ responses." Journal of Enterprise Information Management 31, no. 3 (April 9, 2018): 426–45. http://dx.doi.org/10.1108/jeim-07-2017-0101.

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Purpose This study aims to deepen the current understanding of social media advertising by using the Ducoffe’s advertising value model. The purpose of this paper is to examine the antecedents of advertising value and its consequences on consumers’ attitude and behavior in the specific context of tourism advertising on Facebook. Design/methodology/approach Survey was conducted on a quota sample of 352 Tunisian Facebook users. Web-based questionnaires were used to collect the data which was analyzed using exploratory factor analysis and structural equation modeling. Findings Findings indicate that there is a significant relationship between informativeness, entertainment, credibility and social media advertising value. This positive value will affect favorably consumers’ attitude toward social media advertising and their behavioral responses. The moderator effect of corporate reputation was also confirmed in this relationship. Practical implications Tourism marketers should focus not only on developing information-rich and entertaining social media advertisements but also a credible content of the ads. Furthermore, Facebook should be systematically integrated by tourism practitioners in their communication strategy as it affects the attitude and consequently the behavior of the consumers especially when the company using social media advertising has a good corporate reputation. Originality/value In the tourism context, the effectiveness of social media advertising remains little known to practitioners and scholars despite the frequent use of social media by tourism customers and companies in recent years. So, this research study contributes to a better understanding of the use of social media advertising on Facebook regarding tourism products and services.

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Zgolli, Samar, and Imed Zaiem. "Les conséquences comportementales des interactions entre consommateurs dans le contexte des services hôteliers en Tunisie." La Revue Gestion et Organisation 8, no. 2 (September 2016): 118–26. http://dx.doi.org/10.1016/j.rgo.2016.09.005.

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Jany-Catrice, Florence. "Les filiales des firmes multinationales en Tunisie : des effets contradictoires d'insertion locale par les services." Revue d’économie industrielle 57, no. 1 (1991): 64–83. http://dx.doi.org/10.3406/rei.1991.1377.

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Amri, C., W. Zrafi, I. Merchaoui, A. Mahfoudh, L. Bouzgarrou, I. Rassas, N. Chaari, and M. A. Henchi. "La satisfaction de l’exercice de la médecine du travail dans les services interentreprises en Tunisie." Archives des Maladies Professionnelles et de l'Environnement 73, no. 3 (June 2012): 271–72. http://dx.doi.org/10.1016/j.admp.2012.03.748.

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Zeng, Yong. "Environment Based Design of Services." Journal of Integrated Design and Process Science 18, no. 2 (2014): 1–2. http://dx.doi.org/10.3233/jid-2014-0014.

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Loulakis, Michael C., and Lauren P. McLaughlin. "Are Design Professional Services Lienable?" Civil Engineering Magazine Archive 77, no. 11 (November 2007): 120. http://dx.doi.org/10.1061/ciegag.0001058.

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Gallienne, Thomas. "INFORMATION DESIGN for Professional Services." Design Management Journal (Former Series) 3, no. 1 (June 10, 2010): 90–96. http://dx.doi.org/10.1111/j.1948-7169.1992.tb00593.x.

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Isaac, HAMETZ, and DAVIS Brian. "BEYOND SERVICES: DESIGN WITH DREDGE." Landscape Architecture Frontiers 7, no. 1 (2019): 94. http://dx.doi.org/10.15302/j-laf-20190109.

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Narad, Richard A. "Emergency Medical Services System Design." Emergency Medicine Clinics of North America 8, no. 1 (February 1990): 1–15. http://dx.doi.org/10.1016/s0733-8627(20)30297-2.

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Bousnina, Zeineb, and Imed Zaiem. "Patient’s reaction after health-care service failure: qualitative study." International Journal of Pharmaceutical and Healthcare Marketing 13, no. 1 (April 1, 2019): 68–83. http://dx.doi.org/10.1108/ijphm-08-2017-0047.

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Purpose This paper aims to show the impact of service failure and to shed light on the vengeance of consumer in the health-care service. Design/methodology/approach A qualitative research through a retrospective study based on individual interviews was conducted. As this study is a sensitive topic, projective techniques were used to complement individual interviews, especially with care consumers who are reluctant subjects who prefer methods which preserve confidentiality. Practically, drawing interpretations method was used. The use of these drawings is to encourage reluctant interviewee to discuss on the study’s sensitive theme. Findings Empirical findings allowed first to approach care service failure in Tunisia that is an emerging post-revolutionary country-owned MENA. In this context, a comparison between the public and private sectors was proposed. Moreover, the results helped to understand service failure’s consequences related to patient’s reaction. Practical implications The Ministry of Health in collaboration with managers of public and private medical institutions will have to work on capitalization of knowledge, especially those learned from unsuccessful experiences. Originality/value Medical service failure can have multiple sources. The care consumer’s reaction to these failures can sometimes be extreme in form of revenge.

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Berraies, Sarra, Karim Ben Yahia, and Mariem Hannachi. "Identifying the effects of perceived values of mobile banking applications on customers." International Journal of Bank Marketing 35, no. 6 (September 4, 2017): 1018–38. http://dx.doi.org/10.1108/ijbm-09-2016-0137.

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Purpose The purpose of this paper is twofold: first, the authors empirically examine the effect of the perceived values of mobile banking (MB) applications on customers’ e-trust, e-satisfaction and e-loyalty and second, the authors investigate the moderating role of customers’ age in the relationship between perceived value of MB and e-trust. Design/methodology/approach A survey was conducted on a sample of 361 Tunisian banks’ customers using mobile applications. Structural equation modeling method was performed to test the research hypotheses. Findings The results of this research revealed that quality, price and emotional perceived values’ dimensions of MB applications are predictors of customers’ e-trust. Within this spectrum, age acts as a moderator in these latter relationships. Findings also suggested that e-trust has positive effects on e-satisfaction and e-loyalty. Practical implications This paper presented a reading grid for bank marketers allowing them to identify the levers they must focus their efforts on so as to retain the customers using MB applications. It also permits them to identify the needs and values of three generation of customers, namely baby boomers, generation X and generation Y, so that they can offer better services for each group. Originality/value This paper sheds light on an innovative and unexplored topic in the literature. The authors broaden understanding of the relationship between the perceived values of MB applications, e-loyalty, e-trust and e-satisfaction. Research devoted to investigate these different links through an integrative model does exist, yet embryonic. This study also highlights differences between three group of customer, namely baby boomers, generation X and generation Y in terms of perceived values that builds their trust in the context of MB applications use.

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Pedersen Zari, Maibritt. "Ecosystem services analysis: Mimicking ecosystem services for regenerative urban design." International Journal of Sustainable Built Environment 4, no. 1 (June 2015): 145–57. http://dx.doi.org/10.1016/j.ijsbe.2015.02.004.

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송정만 and 변종원. "Design Service Collaboration Model Study (Design Services in cases)." Journal of Korea Design Forum ll, no. 25 (November 2009): 51–62. http://dx.doi.org/10.21326/ksdt.2009..25.005.

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Gherissi, Atf, and Francine Tinsa. "Les services de Santé Sexuelle et Reproductive en Tunisie. Résultats d’une recherche qualitative auprès des jeunes usagers." L'Année du Maghreb, no. 17 (November 13, 2017): 133–50. http://dx.doi.org/10.4000/anneemaghreb.3218.

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Opromolla, Antonio, Valentina Volpi, Alessandro Pollini, Alice Verioli, Maurizio Mesenzani, and Carlo Maria Medaglia. "Citizen Involvement in Public Services Design." International Journal of Public Administration in the Digital Age 4, no. 4 (October 2017): 34–50. http://dx.doi.org/10.4018/ijpada.2017100103.

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In the last years new relational systems between citizens and Institutions have been arising. One of the main effects of such transformation is an increasing citizen engagement in designing public services. The motivations, modes, and effects concerning this practice are relevant research topics addressing political, social, and economic issues. In this paper the authors present the SPAC3 project, as it involved the citizens in the design process. The project aims to allow families of the Municipality of Bergamo (Italy) to access services and information dedicated to them in a more effective way. Here, the authors will focus on the analysis carried out in the project, by pointing out the methodology and the main achieved outcomes, and the features of the identified solution. In the end, the SPAC3 project has been a good opportunity to think about the complex relationship between citizens and Institutions in order to strengthen it.

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Eneberg, Magnus. "Organizational sensemaking through enabling design services." Swedish Design Research Journal 8 (June 29, 2016): 53–59. http://dx.doi.org/10.3384/svid.2000-964x.12253.

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It is argued that the focus of design is becoming increasingly intangible. At the same time as design consultants are expanding their offerings with new services aimed at enhancing innovation and the strategic process in client firms, studies indicate that industrial design consultancies have a problem getting commissioned and paid for the intangible parts of their service. One possible explanation is that design is regarded as providing a relieving service that delivers aesthetic competence at the end of a product development process. This indicates a problem in communicating the contribution of enabling design services to client firms.The aim of this paper is to increase the understanding of enabling design services. This is done by comparing the characteristics of design thinking, its methods and processes with sensemaking theory as described by Weick (1995).

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Garrone, Paola, and Massimo G. Colombo. "Market-driven design of innovative services." Technovation 19, no. 9 (September 1999): 537–49. http://dx.doi.org/10.1016/s0166-4972(99)00033-4.

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Lacroix, Zoe, and Christophe Legendre. "BIPASS: Design of alternative splicing services." International Journal of Computational Biology and Drug Design 1, no. 2 (2008): 200. http://dx.doi.org/10.1504/ijcbdd.2008.020210.

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Bichard, Michael. "Debate: Design, austerity and public services." Public Money & Management 31, no. 2 (March 2011): 83–84. http://dx.doi.org/10.1080/09540962.2011.560646.

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Zomerdijk, Leonieke G., and Christopher A. Voss. "Service Design for Experience-Centric Services." Journal of Service Research 13, no. 1 (December 3, 2009): 67–82. http://dx.doi.org/10.1177/1094670509351960.

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Ettlie, John E., and Matthew Kubarek. "Design Reuse in Manufacturing and Services*." Journal of Product Innovation Management 25, no. 5 (September 2008): 457–72. http://dx.doi.org/10.1111/j.1540-5885.2008.00314.x.

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Park, Jeongkyu, and Keung Hae Lee. "Design patterns for context-aware services." Multimedia Tools and Applications 74, no. 7 (April 23, 2014): 2337–58. http://dx.doi.org/10.1007/s11042-014-2001-7.

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