Relevant bibliographies by topics / Design services

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Design services'

Author: Grafiati
Published: 4 June 2021
Last updated: 29 July 2024

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Journal articles on the topic "Design services"

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Hee, Kai-Cheong, and Chiung Ching Ho. "Design of Application Layer Services for Security Automation via a Web Service Approach." Journal of Advances in Computer Networks 2, no. 1 (2014): 76–84. http://dx.doi.org/10.7763/jacn.2014.v2.86.

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Seth, Dhruv. "A Domain-Driven Design Approach for Micro-Services using Web Services." International Journal of Science and Research (IJSR) 13, no. 6 (2024): 784–90. http://dx.doi.org/10.21275/sr24610053316.

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Cova, Véronique. "Le design des services." Décisions Marketing 34 (April 1, 2004): 29–40. http://dx.doi.org/10.7193/dm.034.29.40.

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Gemser, Gerda, and Eric Van Zee. "Benchmarking Industrial Design Services." Design Journal 5, no. 2 (2002): 35–52. http://dx.doi.org/10.2752/146069202790718530.

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Villagrá, Victor A. "Advanced Cybersecurity Services Design." Electronics 11, no. 18 (2022): 2803. http://dx.doi.org/10.3390/electronics11182803.

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Cybersecurity technologies have been researched extensively in the last few years in order to face the current threat landscape, which has shown a continuous growth in the quality and quantity of attacks that are oriented toward any potentially vulnerable items (people, software, firmware, hardware, etc [...]
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Zhang, Liang-Jie. "Services Design and Optimization." IEEE Transactions on Services Computing 2, no. 2 (2009): 93. http://dx.doi.org/10.1109/tsc.2009.19.

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Friedman, Margaret, and Debra Friebert. "Marketing interior design services." Services Marketing Quarterly 2, no. 1 (1986): 147–56. http://dx.doi.org/10.1080/15332969.1986.9984835.

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Cova, Véronique. "Le design des services." Décisions Marketing N° 34, no. 2 (2004): 29–40. http://dx.doi.org/10.3917/dm.034.0029.

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Valavandan, Ramamurthy, Prakash Valavandan, Kanagalakshmi S, et al. "Service Design Trend Predictions 2024: Implications for AI and Generative AI-Based Services in Nature Labs." International Journal of Research Publication and Reviews 5, no. 2 (2024): 3533–38. http://dx.doi.org/10.55248/gengpi.5.0224.0616.

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Narad, Richard A. "Emergency Medical Services System Design." Emergency Medicine Clinics of North America 8, no. 1 (1990): 1–15. http://dx.doi.org/10.1016/s0733-8627(20)30297-2.

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Dissertations / Theses on the topic "Design services"

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Segelström, Fabian. "Service Design and Cultural Expectations on Services : Applying Hofstede's Cultural Dimensions to Services." Thesis, Linköping University, Department of Computer and Information Science, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-15536.

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<p>The notion of service design as a design field has emerged during the last 10-15 years and seems to be growing more and more; a 2007 textbook on interaction design states: “The new frontier of interaction design is services” (Saffer, 2007, p. 174). Since the field is so young, there still are areas which hardly have been explored. One of these is cultural effects on service expectations. This thesis aims to help to fill in the knowledge gap by applying a model of cultural differences. The model used is the one developed by Geert Hofstede, which has been proved to be valid within a large number of varyingfields. This was done through the research question “Is Hofstede’s model applicable to service design in general, and individualization of services in particular?”.</p><p>The question was explored through two parallel research processes; a quantitative questionnaire distributed via the web and a qualitative evaluation of 47 different service web sites. The qualitative evaluation was done through a new method called Cultural Walkthrough. Four key countries were chosen; the questionnaire was aimed at natives of these countries and the web sites all came from these countries. The countries in question were Germany, India, the United Kingdom and the USA.</p><p>The results indicate that Hofstede’s model can’t be applied to service design straight off. Neither can they be used as a basis to deem the want for the possibility to individualize services, which seems to be dependent on the individual. The results indicate a large number of interesting questions for further research.</p>
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Gerstheimer, Oliver. "Service Design = Kognitives Design [Präsentationsfolien]." Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, 2016. http://nbn-resolving.de/urn:nbn:de:bsz:14-qucosa-213988.

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Peltomaa, M. (Miira). "User-centric service design in mobile health care services." Master's thesis, University of Oulu, 2019. http://jultika.oulu.fi/Record/nbnfioulu-201906052408.

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Abstract. The growing age of populations brings widespread problems for a range of services, including health care services. Another challenge is the areas of dispersed settlement and decreasing population in rural areas. Urbanization and movement to the larger cities after employment, education, and services has led to decreasing the services in the remote areas even further. In the changing needs of the requirements and challenges of health care entities the use of mobile health care services may provide many benefits to the systems to develop flexible and adjustable health services to citizens. With the help of mobile health care services, the requirements of ever-changing service needs may be responded more efficiently than traditional onsite health care centers. The purpose of this study is to understand the opportunities of user-centric service design and practices in the design processes of mobile health care services. In the future, mobile health care services may potentially be a medium for implementing the health and social service delivery as one of the standard mediums in order to reduce inconsistencies between habitant areas in Finland. By designing user-centric services with methods that leave room for ongoing development and improvement of mobile health care services. The nature of the study is a qualitative case study. The research phenomenon is approached by semi-structured interviews, to define practicalities in the planning of a mobile health care services. The target group of the interview is particularly chosen participants from representative organizations from both private and public health sector. The results of the study confirm the adaptability of user-centric service design in mobile health care services. It also reveals many practical aspects regarding the design process and the possibilities in co-design activities. More precisely, this study suggests that the user of the service can be included in all stages of service design process of mobile health care services in several ways — from defining the need to the implementation and ongoing development. The user-centricity in the context of this study means the users of the service that are involved in the service operations along its way — including employees and other encounters to the service. The results of the study contribute to the model of service design by assessing its suitability to designing mobile health care services with user-centric approach, and gathering concrete practices of those methods.
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Swanson, Andrew Charles. "Services learning practicum." [Denver, Colo.] : Regis University, 2005. http://165.236.235.140/lib/ASwanson2005.pdf.

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Feraq, Nuha. "VANET’s Infotainment Services Portal Design." Thèse, Université d'Ottawa / University of Ottawa, 2012. http://hdl.handle.net/10393/23365.

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Recently, infotainment system has been used in the majority of new cars. It is considered as one of the car’s specifications. Nowadays, the consumers become bored from using the traditional infotainment systems because these systems are customized for the driver and disregard the passengers who want to be able to access the Internet and keep in touch with their friends any time they want besides getting entertained through watching movies and listening to the music. This study illustrates the portal design and the features of a new infotainment system that serves three kinds of users: drivers, passengers, and children. Moreover, this system adds a new feature which allows the users to share the information, such as locations and multimedia contents, and chatting between cars using VANET services. In addition, combines many features of some famous cars’ infotainment system to be in a single system and provide the passengers with some important services such as touristic services and health and safety services. While designing in car infotainment system, there are some constraints that aim to increase drivers and passengers safety in the same time decrease drivers distraction besides offering some entertainment and provide the needed information. Therefore, this paper studies some important guidelines that should be followed in designing the user interface of any infotainment system. Furthermore, we demonstrate the three phases of the design process: discovery phase, design phase and implementation. Using the collected data we designed a first mockup prototype that we submitted for some users’ evaluation. Some problems were spotted and corrected. This resulted in the development of a first functional prototype that was implemented in iOS. This design was tested as well. We finally propose an improved version of the interface and we test it in simulation using a tablet (iPad). The different prototypes will be exposed in this document along qualitative (satisfaction) and quantitative (time) results of their usability. These results are encouraging and showed the validity of our approach.
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Alm, Håkan. "Self Services and Disservices : Improving Avatars with Co-Design." Doctoral thesis, Högskolan i Borås, Institutionen Handels- och IT-högskolan, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-3711.

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Corporations and government agencies that use Avatars claim there are substantial benefits for using them in their respective organizations; including 24/7 service availability, quick answers without a phone queue, and improved consistency in the responses provided. “There are also potential cost savings by having an Avatar answering questions compared to using personnel” (Lind and Salomonson, 2006). However, these benefits may not be great enough as the lack of possible human communication may lead to alienation between individuals and organisations. Furthermore, a robot may “miss out” on business opportunities that a human would act on. A robot will not hear and understand nuances in speech, with the risk that a potentially problematic situation may not be adequately resolved, leading to dissatisfaction with products and services delivered. Many companies measure the satisfaction with Avatars by analysing question and answer logs to see if the Avatar appears to give satisfactory answers. Few of these companies have actually asked their customers (e.g. IKEA and SAS until recently) what they really feel about the quality of the answers they receive. User Centered Design, Participatory Design and other methods are the preferred ways of developing such systems, but these do not include all stakeholders. This thesis addresses this exclusion of all stakeholders by applying a co-design research approach for developing avatars for e-Services.Case studies from Mark Municipality, Sweden and Scandinavian Airlines Systems (SAS) are presented in this thesis showing how improvements of service quality aspects with Avatars can be managed by applying a four-step Co-Design research approach. From the first step of Co-Design, through interviews, log analysis and a channel survey, findings show that the failed dialogues with Avatars Eva (SAS) and Elin (Mark) are mainly concerned with five factors: interactivity; dialogue capability; consistency; knowledge; and synonyms. In the second step of carrying out customer workshops, a number of ideal scenarios are suggested for the Avatars to perform better. In the third step, SAS decision makers decided to implement the first three scenarios: Eva’s synonyms, knowledge and consistency. Mark decision makers decided to shut down their Avatar Elin, as they did not believe they had the necessary resources. In the fourth step, another channel survey was carried out for SAS as well as a new log analysis in order to know the impact of the redevelopment of the above three scenarios. An important result of the study was that the company adopted the continuous use of Co-Design as an approach to continuous improvement of the service quality performed by the Avatar Eva. This, for example, led to an increase of 14 percentage points on the users overall satisfaction level. The results also open a new set of questions framing the relation and transformation between Co-Design as a research approach for knowledge creation and Co-Design as a method for innovation and service quality improvements. This thesis also presents an Extended Co-Design Model, which illustrates how Co-Design inspires SAS staff. In addition, the staff of the supplier of the Avatar use it for other functions within and without SAS.
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Liang, Liang. "The impact of innovation networks on service design." Thesis, University of Exeter, 2016. http://hdl.handle.net/10871/28036.

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Innovation networks are not only about connections, but also dynamics, structures and influences. This research focuses on these three new aspects of innovation networks. The results of this research show that innovation networks have regularities in their dynamics, structures and influences. In the conclusion, these regularities are presented in the network snapshots and regression modelling. This research makes contributions in improving the understanding about how service innovation is created.
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Kulkarni, Shridhar Waman. "Innovations in professional services firms engaged in outsourcing of IT services." Thesis, Massachusetts Institute of Technology, 2009. http://hdl.handle.net/1721.1/55223.

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Thesis (S.M.)--Massachusetts Institute of Technology, System Design and Management Program, 2009.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (p. 119-128).<br>The objective of this thesis is to understand the unique features of Professional Services Firms and the challenges associated with effective knowledge management in these firms. A framework is developed to analyze innovations in this industry, based on: type and process of innovation, readiness of the firm for the innovation, alignment criteria, and the effect of the marketplace. Many firms are attempting to implement a Web 2.0-based knowledge management tool to institutionalize the knowledge of their employees. Cognizant is one of the very few who, at this writing, have rolled out a firm-wide Web 2.0-based tool. This innovation is analyzed through the framework, and recommendations are made for Cognizant and other firms in the industry seeking to harness the elusive-yet critical-tacit knowledge carried by employees, for competitive advantage.<br>by Shridhar Waman Kulkarni.<br>S.M.
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Pontes, Daniela Ribeiro Rosa. "Design estratégico e design de serviços: uma discussão metodológica a partir de um projeto de serviços hospitalares." Universidade do Vale do Rio dos Sinos, 2012. http://www.repositorio.jesuita.org.br/handle/UNISINOS/4914.

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Submitted by Silvana Teresinha Dornelles Studzinski (sstudzinski) on 2015-10-27T12:52:24Z No. of bitstreams: 1 DANIELA PONTES_.pdf: 14717459 bytes, checksum: 91de3950d6494ad8a2888c856b6da91f (MD5)<br>Made available in DSpace on 2015-10-27T12:52:24Z (GMT). No. of bitstreams: 1 DANIELA PONTES_.pdf: 14717459 bytes, checksum: 91de3950d6494ad8a2888c856b6da91f (MD5) Previous issue date: 2012-06-29<br>Nenhuma<br>A globalização apresenta-se como um processo influenciador das dinâmicas sociais, alterando a ordem de um contexto previsível e estático até então estabelecido, para um cenário dinâmico, fluido e de complexidade sem precedentes. Na sociedade contemporânea, a importância do setor de serviços é crescente, respondendo por grande parte da economia dos países, tornado assim esse mercado cada vez mais competitivo. Acompanhar as constantes mudanças no setor e o nível de exigência dos consumidores traz a necessidade de uma prática de projetação de serviços mais adequada ao atual contexto. A discussão é estabelecida a partir do entendimento de que o desenvolvimento de serviços inovadores pode ser obtido através de projetos orientados pelo design. Assim, este estudo delimita-se em, a partir de um olhar do Design Estratégico, contextualizar e avaliar a aplicação das ferramentas da disciplina de design de serviços no desenvolvimento de novos serviços hospitalares. A metodologia utilizada no estudo é constituída por revisão bibliográfica e estudo exploratório a partir de uma pesquisa ação, contemplada por meio da aplicação metodológica em um caso piloto. Teve-se como premissa que, ao explorar caminhos apontados por autores de design estratégico e design de serviços, através da exploração de seus conceitos e utilização das suas metodologias e ferramentas, fosse possível ter uma perspectiva projetual mais adequada, capaz de criar experiências diferenciadas, alcançando uma abordagem de serviços mais centrada nos usuários. Os resultados apontam que serviços projetados por essa lógica apresentam resultados diferenciados, e que sua implementação interfere e afeta a estrutura organizacional vigente.<br>Globalization presents itself as a process of influencing social dynamics, changing the order of a predictable and static context previously established to a dynamic scenario, of unprecedented fluidity and complexity. In contemporary society, the importance of the service sector is growing, accounting for much of the economy of countries, which make this an increasingly competitive market. Keeping pace with continuing changes in the sector and the level of consumer demand bring the need of a practice of design services best suited to the current context. The discussion is established based on the understanding that the development of innovative services can be obtained through projects oriented by service design. From the perspective of Strategic Design, this study consists of contextualize and evaluate the application of the tools of the discipline of service design in the development of new hospital services. The methodology of this study consists in bibliographic review and exploratory study based on research action, contemplated by the methodological application in a pilot case. The premise of this study was that, by exploring ways pointed out by authors of strategic design and service design, and exploring their concepts and use of methodologies and tools, it would be possible to have a more appropriate project perspective, able to create unique experiences, achieving a service approach more focused on the users. The results show that services designed from this logic have different results, and that its implementation interferes and affects the current organizational structure
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Le, Gall Apolline. "Les épreuves de valuation dans le design de services innovants : le rôle des représentations visuelles." Thesis, Université Grenoble Alpes (ComUE), 2016. http://www.theses.fr/2016GREAG013/document.

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Dans une société où l’économie des services est en croissance, le design de services innovants revêt une importance cruciale. Mais comment la valeur de ces services est-elle conçue ? La thèse interroge la manière dont s’élabore la valeur immatérielle et expérientielle des services innovants et plus particulièrement le rôle des représentations visuelles pour rendre présent un service qui n’existe pas encore. Elle vise pour cela à répondre à deux questions de recherche : Quelles sont les différentes épreuves de valuation qui structurent le processus de conception de services ? Quels sont les rôles des représentations, en tant que valuation devices, dans ces épreuves ? Le travail repose sur l’étude de deux cas complémentaires de design de service : un terrain pédagogique et un terrain industriel. Adoptant une approche en termes de valuation, nous considérons le processus de conception de services comme un processus collectif où se jouent des conflits, des dynamiques d’intéressement et des compromis sur la valeur du service futur, que nous proposons de modéliser. Notre modèle montre que la valeur des services s’élabore au cours d’un processus de valuation collective qui s’explicite et se résout dans des épreuves de valuation caractérisées par quatre éléments : les objets et les registres des valuations, les acteurs en interaction et les opérations de valuation effectuées. Nous montrons comment, dans ces épreuves, les représentations viennent supporter, stimuler et, parfois, entraver le travail collectif sur la valeur effectué par les acteurs. Nous soulignons à quel point leurs caractéristiques matérielles ont des effets sur les épreuves de valuation (notamment en termes de types, de finition, de vraisemblance et d’équipement). Ces différentes observations nous conduisent à proposer deux régimes de travail collectif sur la valeur : un régime de convergence caractérisé par l’alignement des valuations des acteurs où les représentations constituent des catalyseurs de valeur ; un régime de démonstration, marqué par l’enrôlement de nouveaux acteurs où les représentations constituent des démonstrateurs de valeur. Nos résultats permettent de modéliser le travail sur la valeur en montrant que c’est par et dans ces épreuves, autour et dans les représentations visuelles que s’élaborent et s’éprouvent à la vois la valeur multiple, immatérielle et expérientielle du service futur et le réseau d’acteurs qui le portent. Ce modèle vient enrichir le champ du design de services et du rôle des représentations dans la conception. Il souligne en outre le rôle critique et stratégique des représentations dans la création de valeur des services et fournit des clés de compréhension et de pratiques aux designers et managers de l’innovation de services<br>In our growing service economy, designing innovative services is critical. But how is the value of innovative services designed? Our thesis questions how the immaterial and experiential value of innovative services is shaped, and especially the role of visual representations in making present a service that doesn’t exist yet. We aim at answering two research questions: what are the different valuation tests that structure the service design process ? What are the different roles of visual representations, as valuation devices, in those valuation tests? Our study is based on two complementary case studies of service design projects : the first one is a pedagogical case, the second one is an industrial case. We adopt an approach in terms of valuation and consider the service design process as a collective process, in which actors express conflicts and elaborate compromises on the value of future servicesOur model shows that the value of services is shaped through a collective valuation process that is structured by valuation tests. Those valuation tests are characterized by four dimensions : the objects and registers of valuations, the actors interacting and the valuation operations performed. We show how representations support, stimulate and, sometimes, hinder the collective work on value. We highlight how their material characteristics have an impact on the valuation tests (in particular with regard to their types, their level of polishing, their level of verisimilitude and their equipment). These observations lead us to suggest two types of collective work on value: a convergence one, in which actors align their valuations and in which representations are value catalysts ; a demonstration one, in which actors try to enroll new actors in the network and in which representations are value demonstrators. Our results allow us to model the work on the value of future services: they show how this value is shaped by and in valuation test, in which visual representations are both tools for constructing the value of future services and the tools that support the actors’ social and political interactions on this value. Our model thus contributes to a better understanding of service design and of the role of visual representations in the design process. We highlight the critical and strategic part of visual representations in the value creation of services. Hence, we provide services designers and service innovation managers with keys for understanding and practicing service innovation
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Books on the topic "Design services"

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Daniela, Sangiorgi, ed. Design for services. Gower, 2011.

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Portman, Jackie. Building services design management. John Wiley & Sons Inc., 2014.

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Breeding, Marshall. Web services and the service-oriented architecture. ALA TechSource, 2006.

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Bruglieri, Maurizio, ed. Multidisciplinary Design of Sharing Services. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-78099-3.

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United States. Congress. Office of Technology Assessment., ed. Benefit design: Clinical preventive services. Office of Technology Assessment, U.S. Congress, 1993.

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United States. Congress. Office of Technology Assessment., ed. Benefit design: Clinical preventive services. Office of Technology Assessment, U.S. Congress, 1993.

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M, Buckley, ed. Green buildings: Design construction services. CICC Publications, 1992.

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Plumbing, Institute of, ed. Plumbing engineering services design guide. 2nd ed. The Institute, 1988.

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United States. Congress. Office of Technology Assessment., ed. Benefit design: Clinical preventive services. Office of Technology Assessment, U.S. Congress, 1993.

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Anastas, Jeane W. Research design for social work and the human services. 2nd ed. Columbia University Press, 1999.

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Book chapters on the topic "Design services"

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Chamberlain, Paul, Susan Mawson, and Daniel Wolstenholme. "Services." In Design for Health. Routledge, 2017. http://dx.doi.org/10.4324/9781315576619-14.

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Carr, Valerie, Sarah Drummond, and Andy Young. "Services." In Design for Health. Routledge, 2017. http://dx.doi.org/10.4324/9781315576619-18.

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Jones, Peter. "Services." In Design for Health. Routledge, 2017. http://dx.doi.org/10.4324/9781315576619-5.

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Baron, Steve, and Kim Harris. "Service Design." In Services Marketing. Macmillan Education UK, 1995. http://dx.doi.org/10.1007/978-1-349-24174-3_5.

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Baron, Steve, Kim Harris, and Toni Hilton. "Service Design." In Services Marketing. Macmillan Education UK, 2009. http://dx.doi.org/10.1007/978-1-137-16396-7_6.

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Puccio, A. "Services." In Satellite Communication Systems Design. Springer US, 1993. http://dx.doi.org/10.1007/978-1-4615-3006-0_5.

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Vohra, Deepak. "Using Services." In Kubernetes Management Design Patterns. Apress, 2017. http://dx.doi.org/10.1007/978-1-4842-2598-1_7.

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Vohra, Deepak. "Docker Services." In Docker Management Design Patterns. Apress, 2017. http://dx.doi.org/10.1007/978-1-4842-2973-6_4.

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Vohra, Deepak. "Scaling Services." In Docker Management Design Patterns. Apress, 2017. http://dx.doi.org/10.1007/978-1-4842-2973-6_5.

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Ingle, Beverly Rudkin. "Designing Services and Service Delivery." In Design Thinking for Entrepreneurs and Small Businesses. Apress, 2013. http://dx.doi.org/10.1007/978-1-4302-6182-7_6.

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Conference papers on the topic "Design services"

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Hosono, Shigeru, Min Min, Koji Kimita, et al. "Architecture Design and Assessment with Design Matrix." In 2011 IEEE World Congress on Services (SERVICES). IEEE, 2011. http://dx.doi.org/10.1109/services.2011.88.

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Watanabe, Kentaro, Satoshi Mikoshiba, Takeshi Tateyama, Yoshiki Shimomura, and Koji Kimita. "Service Design Methodology for Cooperative Services." In ASME 2011 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2011. http://dx.doi.org/10.1115/detc2011-48180.

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In accordance with the maturation of industry, the major mean of value offering shifts from mass products to services. To develop successful services, the cooperation with different organizations and individuals is effective since innovative services often require various capabilities and resources which are difficult to obtain by one company. For the realization of such a cooperative service, a design methodology which can handle requirements of various stakeholders and a complex service structure is required. However, the general methodology for cooperative services has not been established. In this paper, the authors propose a service design methodology of cooperative services. This methodology includes a service evaluation framework to adjust the specification of a service which influences the multiple stakeholders, a computational simulation method for service evaluation and a service design process based on the proposed methods.
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Channa, Nizamuddin, Shanping Li, Wei Shi, and Gang Peng. "A CAN-Based P2P Infrastructure for Semantic Web Services." In ASME 2005 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2005. http://dx.doi.org/10.1115/detc2005-85676.

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After merger of Web Services and Semantic Web, Semantic Web Services (SWS) has received a lot of attention from researchers due to its ability of automatic Web Service discovery, execution and composition. Currently Web Service systems, which publish WSDL-described Web Services in UDDIs, cannot support SWS and UDDI has become the bottleneck of the whole system and would cause single node failure problems. Therefore, we propose a CAN-based P2P system to replace traditional UDDI, by distributing the functions of the UDDI among all the peers in the P2P network. At the same time, we design an ontology-based mechanism, guaranteeing every service would be registered on a specific peer in the CAN-based P2P network, according to the service’s ontology. By replacing the UDDI, our system improves the scalability and stability of the SWS system, and realizes an efficient ontology-based discovery of Semantic Web Services.
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Polpinij, Jantima, Aditya K. Ghose, and Hoa Khanh Dam. "Business Rules Discovery from Process Design Repositories." In 2010 IEEE Congress on Services (SERVICES). IEEE, 2010. http://dx.doi.org/10.1109/services.2010.73.

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Harrison, Andrew. "Design for Service: Harmonising Product Design With a Services Strategy." In ASME Turbo Expo 2006: Power for Land, Sea, and Air. ASMEDC, 2006. http://dx.doi.org/10.1115/gt2006-90570.

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Over the last 10 years, the airline industry has come under increasing pressure to reduce operating costs and provide an improved service in an environment of declining revenues. As a result, operators expect engine suppliers to provide more efficient and reliable products and services, with lower and more predictable operating costs. In particular, the creation of long term service agreement offerings such as Rolls-Royce TotalCare™ align the goals of the Original Equipment Manufacturer (OEM) and the operator in ensuring that engines keep flying with minimal disruption at minimised cost. Whilst great strides can be made to optimise cost of ownership around existing products the real potential for quantum reductions comes when the product and service are designed in harmony. This requires a cultural shift from ‘offering a Service around an existing Product’ to ‘designing a Service and the Product that supports it’. In 2002 a programme was launched within Rolls-Royce plc to create and deploy an improved process for ensuring our new products are truly ‘Designed for Service’. This has encompassed a cultural change programme, working practice and process changes, enhanced tools and technique development and embodiment of control systems within the design change process gates. The Trent 1000 engine for the Boeing 787 is the first Rolls-Royce new product to have fully deployed ‘Design for Service’ from its earliest stages of preliminary design. The process has already driven both architectural and detailed design change. This attention to detail from the earliest stages of design is fully expected to ensure that the Trent 1000 is the lowest cost of ownership solution for the Boeing 787 aircraft. This paper discusses the elements of the process, including some of the problems and successes experienced during this initial application.
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Charif, Yasmine, Hua Liu, Andres Quiroz, and Xumin Liu. "Automating Reusable Workflow Development from Design to Instantiation." In 2012 IEEE World Congress on Services (SERVICES). IEEE, 2012. http://dx.doi.org/10.1109/services.2012.11.

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Bardwell, Michael, Jason Wong, Steven Zhang, and Petr Musilek. "Design Considerations for IoT-Based PV Charge Controllers." In 2018 IEEE World Congress on Services (SERVICES). IEEE, 2018. http://dx.doi.org/10.1109/services.2018.00043.

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Aceves-González, Carlos, Sharon Cook, and Andrew May. "Inclusive Service Design: In Search of Better Services." In Applied Human Factors and Ergonomics Conference. AHFE International, 2022. http://dx.doi.org/10.54941/ahfe1001289.

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Service Design focuses on designing services which are usable and desirable from the users’ perspective, and efficient and different from the organizations’ perspective. However, users are diverse and possess a variety of capabilities, needs, and desires, which presents specific challenges for Service Designers. Inclusive Design is an approach to designing products and services that addresses the needs of the widest possible audience, irrespective of age or ability. Draw upon these two approaches, this paper aims to present the concept of inclusive service design as an essential element in designing better services. The potential benefits of such an approach were explored through a series of qualitative studies of the bus service in Guadalajara, Mexico.Based upon the research, several advantages for service improvement were identified, drawn from the richness of data generated by younger and older customers, and the uniqueness of the information gained from them. Likewise, the value of the big picture data obtained from stakeholders. This information highlights areas where service designers can help reduce the gap between what service providers do and what a broad range of users expect or need.
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Berberova, Diana, and Boyan Bontchev. "Design of service level agreements for software services." In the International Conference. ACM Press, 2009. http://dx.doi.org/10.1145/1731740.1731769.

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Lai, Chien-Jung, and Ching-Pei Tsai. "Design of Introducing Service Robot into Catering Services." In the 2018 International Conference. ACM Press, 2018. http://dx.doi.org/10.1145/3208833.3208837.

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Reports on the topic "Design services"

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Prowler, D. Procuring Low-Energy Design and Consulting Services. Office of Scientific and Technical Information (OSTI), 1999. http://dx.doi.org/10.2172/12218.

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Bajko, G., S. Das, and N. Golmie. IEEE 802.21 Mobility Services Framework Design (MSFD). Edited by T. Melia. RFC Editor, 2009. http://dx.doi.org/10.17487/rfc5677.

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Balana, Bedru, Opeyemi Olanrewaju, Kate Ambler, et al. Innovations and policy design for development for cross-value chain services logistics and financial services. International Food Policy Research Institute, 2022. http://dx.doi.org/10.2499/p15738coll2.136552.

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EDWARDS, HAROLD C. SIERRA Framework Version 3: Core Services Theory and Design. Office of Scientific and Technical Information (OSTI), 2002. http://dx.doi.org/10.2172/805863.

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STEWART, JAMES R. SIERRA Framework Version 3: Transfer Services Design and Use. Office of Scientific and Technical Information (OSTI), 2003. http://dx.doi.org/10.2172/811716.

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Worst, G. J., Gregg J. Wright, and Herbert G. Baker. Armed Services Vocational Interest Profile (ASVIP): Feasibility and Design Alternatives. Defense Technical Information Center, 1989. http://dx.doi.org/10.21236/ada216602.

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Selvefors, Anneli, and Oskar Rexfelt. Designing products and services for circular consumption - A circular design tool. University of Limerick, 2021. http://dx.doi.org/10.31880/10344/10197.

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Mishra, Shivakant. Some Practical Issues in the Design and Implementation of Group Communication Services. Defense Technical Information Center, 2000. http://dx.doi.org/10.21236/ada383400.

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Boutaleb, Tewfik. Program Siting of Polymer Machine Services (Scope of Work for Design and Installation). Office of Scientific and Technical Information (OSTI), 2019. http://dx.doi.org/10.2172/1529816.

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Eberts, Randall W., and Christopher J. O'Leary. Design of the Worker Profiling and Reemployment Services System and Evaluation in Michigan. W.E. Upjohn Institute, 1996. http://dx.doi.org/10.17848/wp96-41.

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