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Journal articles on the topic 'Destination smartness'

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1

Boes, Kim, Dimitrios Buhalis, and Alessandro Inversini. "Smart tourism destinations: ecosystems for tourism destination competitiveness." International Journal of Tourism Cities 2, no. 2 (2016): 108–24. http://dx.doi.org/10.1108/ijtc-12-2015-0032.

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Purpose – Grounded in service-dominant (S-D) logic, the purpose of this paper is to explore the core components of smartness to present a framework for the development of the smart tourism destination. Design/methodology/approach – The paper explores the core components of smartness through case study analysis of well-established smart cities. Findings – The paper conceptualises smartness and argues ICT, leadership, innovation and social capital supported by human capital are core components of smartness. Although ICT is a critical enabler for smart tourism destinations, it is insufficient on its own to introduce smartness. The combination of hard and soft smartness components within a S-D logic ecosystem structure holds the potential for sustained competitive advantage and enhancement of quality of life of both residents and tourists in smart tourism destinations. Originality/value – The paper extends the application of S-D logic to the context of smart tourism destinations, specifically to examine the smartness concept as a means for competitiveness in tourism destinations.
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Trinchini, Lino, Natalia Andreevna Kolodii, Natalia Aleksandrovna Goncharova, and Rodolfo Baggio. "Creativity, innovation and smartness in destination branding." International Journal of Tourism Cities 5, no. 4 (2019): 529–43. http://dx.doi.org/10.1108/ijtc-08-2019-0116.

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Purpose The purpose of this paper is to examine the role of creativity and innovation as important attributes of smartness in cities/destination branding. Design/methodology/approach A conceptual support to the notion of smart destination branding is provided by discussing the relationship between creativity, innovation and technology as determinants for the smartness concept applied to destination branding and marketing. This paper adopts a qualitative and logical-deductive approach. The cases of Milan (Italy) and Tomsk (Russia) are presented and compared as smart cities approach to branding within and outside Europe. The authors emphasise the importance of smart destination branding strategies based on people participation, creativity and innovation as drivers of smart urban development. Findings The endogenous ability of cities/destinations to embrace creativity across stakeholders is essential to smart branding strategies relying on advanced information and communication technologies. The entwined connection between smart cities/destinations creative initiatives and innovation underpins innovative branding strategies. Research limitations/implications The paper is conceptual and the findings cannot be generalised to other destinations, even if a couple of examples are briefly discussed. The authors intend to provide a basis for future research concerning smart destination branding. Originality/value The technological, human and institutional dimensions of smart cities and smart tourism destinations have been increasingly addressed by scholars and practitioners. Despite the reference and attention to human factors is not new, there is still a lack of extensive focus on creativity as crucial driver of innovation in smart destination branding. This paper aims to fill such gap by focussing on the implications of urban smartness driven by creativity and innovation in destination branding and marketing.
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Soares, Ralyson, and Luiz Mendes-Filho. "Smart Tourism Destination from a Systemic Perspective: A Brazilian Case Study." Journal of Smart Tourism 4, no. 1 (2024): 7–18. https://doi.org/10.52255/smarttourism.2024.4.1.3.

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This study examines Natal in Brazil as a Smart Tourism Destination (STD) based on the perception of public and private managers who are members of the City Tourism Council. The research utilizes a systemic perspective of STD proposed by Ivars-Baidal et al. (2016), consisting of three interconnected levels: Strategic-Relational, Instrumental, and Applied. The findings reveal that Natal faces challenges in terms of infrastructure, accessibility, security, connectivity, and sensoring, which hinder its progress as STD. The study also identifies opportunities in the form of governance structures with smart destinations and the inclusion of smartness guidelines in the City Master Plan. The research aims to contribute to the theoretical understanding of STD and its application in destination development. It highlights the need for innovative planning and management in Natal, emphasizing that adopting the STD from a systemic perspective can enhance competitiveness and elevate the level of smartness in the destination.
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Huertas, Assumpció, Antonio Moreno, and Jordi Pascual. "Place Branding for Smart Cities and Smart Tourism Destinations: Do They Communicate Their Smartness?" Sustainability 13, no. 19 (2021): 10953. http://dx.doi.org/10.3390/su131910953.

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Smart cities and smart tourism destinations integrate technological infrastructures and end-user devices with the aim of providing more satisfying experiences. They generate expectations of superior innovation, greater interactivity, participation and a better image. Therefore, they need to communicate their smartness and include it in their branding. The study analyses the smart content present in the tourist and non-tourist official Twitter accounts of a selection of smart cities and smart destinations, through semantic analysis, in order to find out which smart concepts are strategically branded to create a smart tourism destination image. The results show that the best cities in the ranking for each smart topic are not the ones with highest percentages of tweets on that topic. The study also shows that the number and percentage of tweets that communicate smart aspects on the platforms analyzed are low, showing the smartness is not included in their branding. It has also been observed that, almost all cities communicate or do not communicate the same concepts, evincing an undifferentiated branding strategy. The results of this study are interesting for urban policy-makers and tourism destination marketers to improve their branding.
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Chan, Chung Shing, Mike Peters, and Birgit Pikkemaat. "Investigating visitors’ perception of smart city dimensions for city branding in Hong Kong." International Journal of Tourism Cities 5, no. 4 (2019): 620–38. http://dx.doi.org/10.1108/ijtc-07-2019-0101.

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Purpose The purpose of this paper is to understand the perceptions of visitors in terms of multiple aspects of smart cities to allow wise decisions to be made about smart tourist destinations by municipal governments and tourism authorities. Design/methodology/approach This study takes a sample of inbound visitors (n=205) from Hong Kong as an empirical questionnaire-based survey on visitors’ perceptions of these smart city attributes, which are collected from literature, and framed in Cohen’s Smart City Wheel. Findings This paper identifies the distinctive factors for branding Hong Kong as a smart city. The results from the factor analysis identify four factors for determining what a smart city is from the perspective of visitors, namely, the quality of a smart society: energy consumption in an urban environment, smart city governance and smart city livelihood. The first two factors further become the determinants of a successful smart city brand considered by visitors, which contribute to their locational decisions and thus the strategies and policies of smart destination branding. Research limitations/implications The results obtained can serve as insights for tourism policy makers and destination marketers when considering significant information and communication technology, or other smart and sustainable attributes for city branding (e.g. Buhalis and Amaranggana, 2014; Marine-Roig and Anton Clavé, 2015), as well as common investment and resource allocation for shared benefits in similar metropolises. Practical implications The smartness factors represent important dimensions of urban smartness as prioritized areas for further development, innovation and marketing of tourism industries and enterprises in Hong Kong, as a mature urban destination incorporating the branding of a proposed smart district as a strategy of urban development. Originality/value Smart urban development and tourism development have increasingly become inseparable, especially when visitors utilize cities as tourist destinations but share other urban resources and spaces with local citizens. Unlike the development of smart tourist attractions, smart tourist destinations should have a wider scope of smartness. A smart tourist destination may carry similar and overlapping characteristics of smart cities, which may be interpreted by visitors and may eventually affect their perceived image of a city.
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Au, Wai Ching Wilson, and Nelson K. F. Tsang. "What makes a destination smart? an intelligence-oriented approach to conceptualizing destination smartness." Journal of Travel & Tourism Marketing 39, no. 4 (2022): 448–64. http://dx.doi.org/10.1080/10548408.2022.2116627.

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Errichiello, Luisa, and Roberto Micera. "A process-based perspective of smart tourism destination governance." European Journal of Tourism Research 29 (July 2, 2021): 2909. http://dx.doi.org/10.54055/ejtr.v29i.2436.

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The tourism management literature has recently shown increasing interest in exploring the potential offered by the smart tourism destination initiative, conceived as the integrated use of ICT solutions for achieving greater efficiency and sustainability, enriching the tourist experience and boosting destination competitiveness. However, innovative technologies risk to be ineffective without adequate governance structures that are required to ensure the effective coordination and integration of tourism firms, government and communities in implementing a holistic smart-oriented development plan for destinations. This paper aims to integrate the recent smart approach with the destination governance theory to develop a governance process framework for smart tourism destinations. The framework explains how the smart approach can inform the planning and implementation of smart development goals, and specifically how smartness principles, tools and methods can be applied to increase the sustainable competitiveness of destinations beyond the mere technology dimension, making explicit the role of collaborative structures, user-driven services, social innovation and local community involvement. At the theoretical level, the paper offers an integrative perspective for designing and implementing effective smart tourism destination governance structures and processes. In practical terms, the framework can be viewed as a flexible tool in the hands of destination managers and policy makers: it shows how to match the design of governance structures and processes with the specific destination context and how to exploit “smart dimensions” for its development by relying on an incremental logic based on subsequent, interdependent stages.
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Selim, Maysa Ali, Noura Anwar Abdel-Fattah, and Yasmine Sabry Hegazi. "A Composite Index to Measure Smartness and Competitiveness of Heritage Tourism Destination and Historic Building." Sustainability 13, no. 23 (2021): 13135. http://dx.doi.org/10.3390/su132313135.

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The key issue of this current study is related to shaping the attractiveness of heritage destinations, highlighting the significance of reuse and upgrading their historical buildings to achieve a high level of competitiveness and distinctiveness through a smart approach. Some of these cultural assets and events tend to be monotonous, and not so attractive for various categories of tourists, which negatively affects investment opportunities, tourism development, and social and economic resources. Furthermore, previous works have criticized the lack of evidence to support that the structure contains critical attributes and measurement items linked to the competitiveness of smart heritage destinations. As a result, this study aims to design and develop a composite index for evaluating these destinations and their buildings, which includes nine dimensions (attributes) and a set of key performance indicators (KPIs) of intelligent performance and competitiveness, reflecting the combination and noticing the distinct perspective between them. A mixed-methods approach was used between qualitative and quantitative methods to perform content validation on the proposed index. Furthermore, a pilot study was implemented for tourism heritage destinations to improve the quality and efficiency of the proposed index. Then, exploratory factor analysis (EFA) was used to analyze the data to develop the proposed index and measure its validity and reliability. Finally, the proposed composite index was finalized with 139 KPIs and applied to a case study (Salah El-Din Citadel). After that, we validated its utility in providing a quantitative evaluation of this heritage destination, identifying critical intervention priorities, and determining dimensions that need to be restructured. Additionally, it highlighted recommendations for future improvements to strengthen these heritage destinations to become smart heritage destinations capable of competition in the tourism sector.
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Matyusupov, Bunyod, Elbek Khodjaniyazov, Manzura Masharipova, and Firuz Gurbanov. "The concepts of Smart cities, Smart Tourism Destination and Smart Tourism Cities and their interrelationship." BIO Web of Conferences 82 (2024): 06015. http://dx.doi.org/10.1051/bioconf/20248206015.

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Because of the dramatic urbanization processes and increasing number of the population, cities are required to develop complex strategies and innovative plans for their future. Advancing technologies are causing the transformation of cities into smart cities and the recent trend of tourism research shows the potential relationship of smart cities with tourism. In this article, the content of the concepts of smartness, smart tourism destination (STD), smart city, smart tourism cities, their interdependence and importance are studied. Furthermore, the purpose of this study is to explore what STDs provide for tourists and the chances that smart cities offer for local people, analysing the potential benefits of STDs for tourists, stakeholders and destinations, and their importance in urban development based on current scholar research.
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Pranita, Diaz, Sri Sarjana, Budiman Mahmud Musthofa, Hadining Kusumastuti, and Mohamad Sattar Rasul. "Blockchain Technology to Enhance Integrated Blue Economy: A Case Study in Strengthening Sustainable Tourism on Smart Islands." Sustainability 15, no. 6 (2023): 5342. http://dx.doi.org/10.3390/su15065342.

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Smart destinations require a management system that provides convenient real-time use of digital technology in creating, communicating, and delivering value to visitors. Research related to smart island destinations is still limited, let alone those that utilize blockchain technology to create the smartness of the destination. This research is an empirical study that captures the perceptions of stakeholders in the blue economy on smart islands and the use of blockchain technology in order to build smart islands, a destination that consists of many islands that lack connectedness, such as the Seribu Islands in Jakarta, Indonesia. Data were collected using qualitative and quantitative approaches (mixed methods). Qualitative data were collected from scientific journal publications and followed up with VOS viewer analysis, and quantitative data with the questionnaire survey responses from 150 blue economy industry players in the Seribu Islands and structural equation modeling showed that good digital literacy and blue economy management have significant influence on blockchain technology and impact smart islands. This study indicates that, for islands that have challenges in accessibility and connectivity, the presence of blockchain and smart technology is needed to integrate various resources from each stakeholder so that the blue economy in the islands can be developed more effectively and efficiently, while at the same time ensuring the achievement of sustainability.
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Chia, Jason, Jinwoo (Brian) Lee, and Hoon Han. "How Does the Location of Transfer Affect Travellers and Their Choice of Travel Mode?—A Smart Spatial Analysis Approach." Sensors 20, no. 16 (2020): 4418. http://dx.doi.org/10.3390/s20164418.

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This study explores the relationship between the spatial distribution of relative transfer location (i.e., the location of the transfer point in relation to the trip origin and destination points) and the attractiveness of the transit service using smart card data. Transfer is an essential component of the transit trip that allows people to reach more destinations, but it is also the main factor that deters the smartness of the public transit. The literature quantifies the inconvenience of transfer in terms of extra travel time or cost incurred during transfer. Unlike this conventional approach, the new “transfer location” variable is formulated by mapping the spatial distribution of relative transfer locations on a homogeneous geocoordinate system. The clustering of transfer points is then quantified using grid-based hierarchical clustering. The transfer location factor is formulated as a new explanatory variable for mode choice modelling. This new variable is found to be statistically significant, and no correlation is observed with other explanatory variables, including transit travel time. These results imply that smart transit users may perceive the travel direction (to transfer) as important, in addition to the travel time factor, which would influence their mode choice. Travellers may disfavour even adjacent transfer locations depending on their relative location. The findings of this study will contribute to improving the understanding of transit user behaviour and impact of the smartness of transfer, assist smart transport planning and designing of new transit routes and services to enhance the transfer performance.
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Carballido, Ainhoa, and Antonio Guevara Plaza. "EL CONCEPTO DE SMART DESTINATION EN LA INVESTIGACIÓN TURÍSTICA. REVISIÓN SISTEMÁTICA DE LA LITERATURA PARA SU DEFINICIÓN Y NORMALIZACIÓN." Cuadernos de Turismo, no. 48 (December 10, 2021): 301–23. http://dx.doi.org/10.6018/turismo.492781.

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Con el auge del uso de las Tecnologías de la Información y la Comunicación (TIC) y un nuevo escenario en el que las zonas urbanas se superponen a las áreas rurales en términos de volumen poblacional, nuevas necesidades emergen, y con ellas nuevos modelos urbanos y económicos como lo son las Smart Cities, las Smart Destinations, o el Smart Tourism. Este artículo trata de establecer una definición holística de estos términos, profundizando en el modelo de inteligencia aplicado al destino turístico, a través de una revisión literaria que permitirá esclarecer los inicios, la evolución y la situación actual de estos conceptos. With the use of the Information and Communication Technologies (ICT) boom and a new scenario in which urban areas are beyond rural ones in terms of demographic size, new needs emerged, and with them new urban and economic models, such as Smart Cities, Smart Destinations, or Smart Tourism. This paper aims to establish a holistic definition of those concepts, deepening in the smartness model applied to a tourism destination, through a literature review that allows clarifying the beginning, the evolution, and the current situation of those concepts.
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Corte, Valentina, Chiara D’Andrea, Iris Savastano, and Pina Zamparelli. "Smart Cities and Destination Management: Impacts and Opportunities for Tourism Competitiveness." European Journal of Tourism Research 17 (October 1, 2017): 7–27. http://dx.doi.org/10.54055/ejtr.v17i.291.

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In the latest years, the smart city theme has been widely discussed in both city planning and academic studies from various perspectives, i.e. technology, sustainability, management and tourism. This is mainly due to the urgency of rethinking the city because of the rapid population growth and the urbanization increase. These challenges are triggering many cities to find smarter management ways. Nonetheless, only a limited number of studies investigated systematically the smart cities phenomenon and its impact on tourism. In this research, we try to understand the smart city concept considering the strategic role of technologies as opportunities in the smart tourist destination, trying to fill the literature research gaps by identifying how cities have to manage urban planning to be labelled as “smart”, what can be the applications of smart strategies to tourism, what resources/capabilities smart cities need to possess to catch opportunities and face challenges coming from the tourism market, how the smart city planning and its tourist applications can enhance destinations competitiveness. The empirical analysis tests four successful smart cities: Milan, Singapore, London and Johannesburg. The final part includes some reflections on the integration of tourism development with city planning and its effects on urban smartness.
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Gretzel, Ulrike, and Maria Collier de Mendonça. "Smart destination brands: semiotic analysis of visual and verbal signs." International Journal of Tourism Cities 5, no. 4 (2019): 560–80. http://dx.doi.org/10.1108/ijtc-09-2019-0159.

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Purpose Smart tourism is a destination management approach that requires the buy-in of a myriad of stakeholders. Its many audiences and complexity demand the creation of meaningful brands to effectively position and communicate smart tourism initiatives. The purpose of this paper is to explore how smart tourism branding strategies have been implemented to communicate relevant values, benefits and attributes to industry stakeholders through institutional websites. Design/methodology/approach Based on a semiotic analysis of two smart tourism-related sites (destinosinteligentes.es and smarttourismcapital.eu), the research interprets the brand-related visual and verbal signs. Findings The findings highlight how brand elements embedded in websites communicate a brand identity and facilitate particular interpretations of smart tourism. Both brands use similar signs to promote a techtopian vision of smart destinations but employ different strategies to motivate stakeholder buy-in. Research limitations/implications Smart tourism is currently largely embedded in overall smart city initiatives and finding tourism-specific examples online is difficult. However, the two selected websites reflect the brands of multiple destinations and permit a detailed analysis of meaning making. Future research can focus on how brand-related signs are perceived by different stakeholders. Practical implications Identifying the strategies and shortcomings of current smart tourism brands informs future smart tourism branding efforts and effective communication with smart tourism stakeholders. Originality/value Semiotics is a relevant but underutilized method to understand how smart tourism initiatives conceptualize “smartness.”
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Rashmi, Ranjan Choudhury, and Kumar Dixit Saurabh. "Prospects and Challenges in Smart Tourism in India: Case study of Smart City Bhubaneswar." IJCRT 6, no. 1 (2018): 242–48. https://doi.org/10.5281/zenodo.1244122.

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In the fast moving developmental world the new form ‘smart tourism’ become more popular globally. The technological advancement and immense use of ICT in tourism directs smart tourism in that direction only, even it has some other dimensions. Although the previous researches defined the term smart tourism, the aspects like destination smartness, tourist and stakeholder’s smartness need to be focused for the better achievement of the goal. Smart tourism also directs towards the innovative use of technology in resource optimisation, sustainability, good governance and quality of life in the tourism industry. This paper defines the smart tourism and its practices in Indian context putting light on tourism trends, information services and the other aspects. Smart tourism is a rapidly growing concept in the developed countries moreover in the developed smart cities. The model of smart city also adopted in India to progress the nation from different aspects. The temple city ‘Bhubaneswar’ achieved number one rank in the smart city project initiated by Govt. of India, also the fastest growing city in eastern coast of India. From the ancient times the city has significant name tourism and in recent years the potentialities growing enormously. The conceptual study focuses on the smart tourism practices in the smart city and importantly the prospects and challenges come in the way of smart tourism also discussed. This paper extends the previous researches on smart tourism and draws attention for further study on smart tourism development and management.
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Radojević, Bojan, Lazar Lazić, and Marija Cimbaljević. "Rescaling smart destinations: The growing importance of smart geospatial services during and after COVID-19 pandemic." Geographica Pannonica 24, no. 3 (2020): 221–28. http://dx.doi.org/10.5937/gp24-28009.

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The COVID-19 pandemic has imposed numerous, lasting adverse effects on the global tourism industry. At the same time, it exposed the competitive advantages that existing smart tourism infrastructure could provide for addressing urgent health issues and providing meaningful smart services. This paper initially provides examples of smart geospatial services based on COVID-19 pandemic-related data, such as algorithms for measuring social distancing through CCTV and proximity contract tracing protocols and applications. Indeed, smart destinations, as an evolutionary step of smart cities, very quickly became a practical and research framework in various other disciplines, from leisure and service-oriented to technical and geospatial domains. However, various technologies employed and interests of different stockholders create a constant need for rescaling of smart data to facilitate their usability in providing optimized smart tourism services. One of the pressing concerns is the functional alignment of geospatial data with tourism-related data. Thus, we aim to pinpoint the growing importance of smart geospatial services, by pointing to the main downturn of the current smart destination issue with geospatial data resolutions, and, by building upon the relations of the geospatial layer of data with the tourism-specific layer. To this end, we pinpoint two further research directions - reinvestigating spatial and temporal resolution as a core of data smartness and the need for contextual (tourism-oriented) scaling of smart technology. This could be of keen interest in post-pandemic tourism, where smart geospatial services will be of pressing concern, but also it still an issue to be resolved in further smart destination development.
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Ranasinghe, J. P. R. C., C. P. Danthanarayana, R. A. A. K. Ranaweera, and A. A. Idroos. "Role of destination smartness in shaping tourist satisfaction: A SEM based on technological attributes in Sri Lanka." IOP Conference Series: Earth and Environmental Science 511 (June 9, 2020): 012001. http://dx.doi.org/10.1088/1755-1315/511/1/012001.

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Pattnayak, Soumya Ranjan. "Bhubaneswar Smart City by Using GIS." International Journal for Research in Applied Science and Engineering Technology 11, no. 6 (2023): 2206–10. http://dx.doi.org/10.22214/ijraset.2023.54010.

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Abstract: Smart City Bhubaneswar: A Citizen-Centered Approach for Smart Growth. Bhubaneswar is the capital of the state of Odisha in India. Known as “The Temple City”, it is an emerging hub for education, health and information technology, as well as a popular tourist destination. The projects detects the origins of Bhubaneswar Smart Cities Mission is to drive economic growth and improve the quality of life of people by enabling local area development and harnessing technology, especially technology that leads to Smart outcomes. Hereby in the project, The transition towards greater smartness is an emerging trend in the development of modern cities. Urban Sprawl, also called Sprawl or Suburban Sprawl, the rapid expansion of the geographic extent of cities and towns, often characterized by low-density residential housing, single-use zoning, and increased reliance on the private automobile for transportation
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Adamış, Emel, and Fatih Pınarbaşı. "Unfolding visual characteristics of social media communication: reflections of smart tourism destinations." Journal of Hospitality and Tourism Technology 13, no. 1 (2022): 34–61. http://dx.doi.org/10.1108/jhtt-09-2020-0246.

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Purpose This study aims to explore the visual social media (SM) (Instagram) communication and the visual characteristics of smart tourism destination (STD) communication from destination marketing/management organizations (DMOs) and user-generated content (UGC) perspectives, which refer to projected image and perceived image, respectively. Design/methodology/approach Three DMO official accounts of STDs (Helsinki, Gothenburg and Lyon) and corresponding official hashtags were selected for the sample and total 6,000 post data (1,000 × 6) were retrieved from Instagram. Visual communication content was examined with a netnographic design over a proposed four-level visual content framework using corresponding methodological approaches (thematic analysis, visual analysis, object detection and text mining) for each level. Findings Among the eight emerging themes dominating the images, communication of smart elements conveys far less than expected textual and visual signals from DMOs despite their smart status, and in turn, from UGC as well. UGC revealed three extra image themes regardless of smartness perception. DMOs tend to project and give voice to their standard metropolitan areas and neighborhoods while UGCs focus on food-related and emotional elements. The findings show a partial overlap between DMOs and UGCs, revealing discrepancies in objects contained in visuals, hashtags and emojis. Additionally, as a rare attempt, the proposed framework for visual content analysis showed the importance of integrated methods to investigate visual content effectively. Research limitations/implications The number of attributes in visual analysis and focusing on the observed elements in text content (text, hashtags and emojis) are the limitations of the study in terms of methodology. Originality/value Apart from the multiple integrated methods used over a netnographic design, this study differs from existing SM and smart destinations intersection literature by attempting to fill a gap in focusing on and exploring visual SM communication, which is scarce in tourism context, for the contents generated by DMOs and users.
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Delshad, Ali. "Evaluating the Smartness of Tourism Destinations? Evidence from Iran's Urban Tourism Destinations." Journal of Smart Tourism 4, no. 2 (2024): 15–23. https://doi.org/10.52255/smarttourism.2024.4.2.3.

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This study aims to present a framework involving smartness components and indicators of tourism destinations. This work had three phases. The first phase extracted the components and indicators of smartness evaluation in tourism destinations and validated them by experts’ opinions. The second phase determined the effectiveness of each element of smartness using an online questionnaire tool, a survey of 320 tourism experts at the level of 12 selected urban tourism destinations, and a factor analysis method, in addition to measuring the level of their smartness. The third phase of the research analyzed the difference between the smartness of the selected urban tourism destinations using a One-Way Analysis of Variance and the Tukey Test. The results indicated six components and fifty-seven indicators. Also, a substantial difference between the smartness of urban tourism destinations was proved. This study substantially contributes to the existing body of knowledge by offering the smartness indicators within a detailed package of six components with a systemic, holistic, and integrated perspective. The results help policymakers and decision-makers evaluate and improve the smartness of tourism destinations. As a result, it is possible to achieve the goals of smartness of urban tourism destinations, including equality, livability, sustainability, and effectiveness of resource management by using different technologies, especially with the emphasis on two aspects: (1) increasing the quality of the tourism experience, and (2) improving the residents’ quality of life.
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Sustacha, Inés, José Francisco Baños-Pino, and Eduardo Del Valle. "How smartness affects customer-based brand equity in rural tourism destinations." Journal of Destination Marketing & Management 34 (December 2024): 100949. http://dx.doi.org/10.1016/j.jdmm.2024.100949.

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Vargas-Sánchez, Alfonso, and Adolfo Elizondo Saltos. "Smartness and social networks as shapers of the tourism industry." Worldwide Hospitality and Tourism Themes 11, no. 6 (2019): 748–59. http://dx.doi.org/10.1108/whatt-09-2019-0057.

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Purpose The purpose of this study is to present the state-of-the-art scientific research in the intersection between smart tourism and social networks to better understand the role of the latter (such as Facebook and Twitter) in the development of the smart paradigm in tourism, e.g. how the relationship between smart tourism and social networks has been observed by authors, or the techniques and analytical tools that are most broadly used to take advantage of available data in social networks to feed a smart logic in the management of tourism companies and destinations. Design/methodology/approach A systematic search in scientific databases (such as Web of Science and Scopus) was performed, with December 2018 as a closing date. Once duplications were eliminated and the adequacy the outputs obtained verified properly, a total of 61 documents were considered for this study, most of which were journal articles. Findings The characterization of research in this area with both a bibliometric and bibliographic analysis. Practical implications The presentation of a detailed picture on the content of the research carried out in the abovementioned intersections: evolution over time; most prolific authors, institutions and countries; journals, conferences and publishers that have paid more attention to this topic; type of research performed, objects of study, methodologies used and main contributions. Originality/value The proposal of a research agenda in the field under study. To the best of the authors’ knowledge, there is no a similar work carried out in this field.
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Shen, Shiwei, Marios Sotiriadis, and Yuwen Zhang. "The Influence of Smart Technologies on Customer Journey in Tourist Attractions within the Smart Tourism Management Framework." Sustainability 12, no. 10 (2020): 4157. http://dx.doi.org/10.3390/su12104157.

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Nowadays, smartness and smart management of tourism destinations and suppliers are becoming a top priority and big challenge. This article focuses on tourist attractions and aims at exploring how smart technologies influence the customer journey. The main research question is how smart technologies are influencing the tourists’ visit experience. The study takes a consumer behavior perspective with a specific focus on the visit cycle (prospective, active, and reflective phases), based on the theoretical foundations of customer journey process model. First, a research framework was elaborated, encompassing three hypotheses. Then, this model was empirically tested and validated by means of a quantitative research using as a study site the Ningbo Museum, Ningbo, China. This investigation allows us to get insights into consumer behavior, which is useful for tourist attraction to become ‘smarter’. The study’s findings indicate that smart technologies have an influence on the customer journey at all three phases, the most significant being at the prospective and active phases, without neglecting the reflective one. This article extends our knowledge by providing new insights into the influence of smart technologies that have theoretical and marketing implications for tourist attraction.
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Cifolelli, Simone, Andrea Ziruolo, and Marco Berardi. "Knowledge Management for Smart Tourism: an exploratory survey in Abruzzo region." European Conference on Knowledge Management 23, no. 1 (2022): 236–44. http://dx.doi.org/10.34190/eckm.23.1.391.

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Research on Knowledge Management has seen a growing interest in Smart Tourism in recent years due to the need of effectively managing knowledge for sustainable and digital tourism competitiveness. In this sense, literature simultaneously suggests open data as the black gold of the new millennium, and the missed link for the smartness of tourism destinations. Nonetheless, in contrast to the global trend of leading countries to Tourism 4.0, Italy has been experiencing a weak tourist dynamism, witnessed by the eighth place in the report on the "Travel & Tourism Competitiveness Index" (WEF, 2020) achieved in the face of a predominant share of the worldwide cultural heritage located in its territory. Therefore, based on these premises we intend to provide an academic contribution to fill the literature gap on Knowledge Management in the context of Smart Tourism, highlighting how much the sharing information systems among stakeholders can promote the emergence of a virtuous collaborative intertwining between public and private tourist actors. The present case study concerns the planning and implementation of a tourist digital platform by the Abruzzo Region (Italy), according to the principles of Smart Governance, as one of the first practical reactions to the Italian lack of a widespread digital transition. Thus, this work aims to exploit the information previously collected through surveys administered by the managers of the Abruzzo Offices for “Information and Tourist Reception”. This is regarding Knowledge Management structural limits and added value, in order to analyze Smart Tourism benefits and to provide future research agenda about regional tourism competitiveness.
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25

Jasrotia, Aruditya, and Amit Gangotia. "Manifesting smart tourism destinations: A study based on selected Himalayan cities in India." Turyzm/Tourism, October 31, 2023, 43–53. http://dx.doi.org/10.18778/0867-5856.33.2.04.

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In urban planning, the term smartness is considered as a philosophic dimension which enables smarter strategic decisions and directions. The involvement of information technology in the functioning of the daily life of cities is directed towards the development of smart cities. Smart tourism destinations can also implement smartness by employing suitable tourism applications within a smart city. The purpose of the study is to explore the enabling factors for establishing smart tourism destinations in the Indian Himalayas. This research used a qualitative methodology and conducted interviews with relevant stakeholders from the study areas, Jammu and Dharamshala. The data collected were recorded, transcribed and coded with the help of NVivo 12, in order to carry out thematic and content analysis. The findings of the study showcase that community welfare, information communication technology, quality of life, sociocultural heritage, stewardship, sustainable development and tourism resources are the enabling factors for smart tourism destinations in the context of the selected Himalayan cities in India. This study will be beneficial for destination managers for assessing destination smartness, and further, for researchers who want to study smart tourism destinations.
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26

Errichiello, Luisa, and Roberto Micera. "A process-based perspective of smart tourism destination governance." February 22, 2022. https://doi.org/10.54055/ejtr.v29i.2436.

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The tourism management literature has recently shown increasing interest in exploring the potential offered by the smart tourism destination initiative, conceived as the integrated use of ICT solutions for achieving greater efficiency and sustainability, enriching the tourist experience and boosting destination competitiveness. However, innovative technologies risk to be ineffective without adequate governance structures that are required to ensure the effective coordination and integration of tourism firms, government and communities in implementing a holistic smart-oriented development plan for destinations. This paper aims to integrate the recent smart approach with the destination governance theory to develop a governance process framework for smart tourism destinations. The framework explains how the smart approach can inform the planning and implementation of smart development goals, and specifically how smartness principles, tools and methods can be applied to increase the sustainable competitiveness of destinations beyond the mere technology dimension, making explicit the role of collaborative structures, user-driven services, social innovation and local community involvement. At the theoretical level, the paper offers an integrative perspective for designing and implementing effective smart tourism destination governance structures and processes. In practical terms, the framework can be viewed as a flexible tool in the hands of destination managers and policy makers: it shows how to match the design of governance structures and processes with the specific destination context and how to exploit "smart dimensions" for its development by relying on an incremental logic based on subsequent, interdependent stages.
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27

Coca-Stefaniak, J. Andres. "Beyond smart tourism cities – towards a new generation of “wise” tourism destinations." Journal of Tourism Futures ahead-of-print, ahead-of-print (2020). http://dx.doi.org/10.1108/jtf-11-2019-0130.

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Purpose The purpose of this trends paper is to offer insights into the technological changes affecting our cities and urban tourism destinations, and to explore avenues for further research and practice in the context of smart tourism destinations. Design/methodology/approach The literature on smart cities and smart tourism destinations is analysed in view of delivering a research agenda for a new generation of “post-smart” tourism destinations, beyond existing paradigms in this field. Findings Smart tourism research to date is found to be lacking in terms of addressing emerging (“post-smart”) social issues increasingly faced by global tourism cities, such as growing inequalities between host communities and visitors, wellness (e.g. slow tourism and slow cities) and resilience and mental health (e.g. digital detox), among others. Practical implications A post-smart approach to tourism city management and marketing calls for rethinking of existing tourism and urban policies that address wider sustainability issues exemplified by the urban transitions debate as well as adopting a more holistic networked approach to smartness involving entire regions. This also calls for the development of a new research agenda in urban tourism through a new prism – the post-smart “wise” tourism destination. Originality/value A new tourism futures construct – the “wise” tourism destination – is posited. This is done within the context of a new (“post-smart”) generation of tourism cities. It is argued that “wise” tourism cities will require novel attributes and adopt a visionary strategic positioning well beyond today’s smart tourism destination paradigms. Additionally, a tentative research agenda for “wise” tourism cities is discussed.
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28

Giménez Manuel, José Ginés, José Giner Pérez de Lucia, Marco Antonio Celdrán Bernabeu, José Norberto Mazón López, Juan Carlos Cano Escribá, and José María Cecilia Canales. "Advancing smart tourism destinations: A case study using bidirectional encoder representations from transformers‐based occupancy predictions in torrevieja (Spain)." IET Smart Cities, July 2024. http://dx.doi.org/10.1049/smc2.12085.

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AbstractTourism represents a crucial socio‐economic pillar globally, yet the multifaceted challenges it poses necessitate innovative management approaches. The paradigm of smart tourism harnesses advanced data analytics tools to promote both profitability and sustainability in tourist destinations, leading to new levels of destination smartness. Accurate tourist occupancy prediction, particularly in areas dominated by second‐home accommodations where traditional hospitality data may be insufficient, plays a key role in optimising tourism management. To address this data gap, our prior research employed ARIMA modelling on Airbnb booking time series and analysed tourism‐related Twitter conversations to forecast occupancy levels in Torrevieja (Alicante); a prominent second‐home tourism destination in Southeastern Spain. In this extended study, we delve deeper into the realm of social sensing by utilising bidirectional encoder representations from transformers (BERT) for topic modelling. Our methodology involves the processing and analysis of Twitter data to identify prominent themes related to Torrevieja. The findings not only reveal nuanced perceptions and discussions about the destination but also underscore the effectiveness of BERT in capturing intricate topic dynamics. Importantly, this work highlights how the alignment of specific topics with booking patterns can further enhance predictive accuracy for tourist occupancy, presenting a robust toolkit for stakeholders in the tourism sector.
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29

Nematpour, Mohammad, Masood Khodadadi, Azadeh Azimi, and Reza Mohammadkazemi. "IoT-driven smart solutions: transforming urban tourism destinations." Journal of Hospitality and Tourism Insights, April 15, 2025. https://doi.org/10.1108/jhti-10-2024-1083.

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PurposeThis research explores how IoT contributes to the smart management of Tehran as an emerging urban tourism destination. It examines IoT’s potential to enhance smartification efforts, supporting DMOs and SMTEs in achieving integrated destination management and sustainable economic outcomes.Design/methodology/approachThis study employs a future-oriented mixed-method research design, using cross-impact analysis (CIA) and cross-impact balance (CIB) to identify plausible IoT implementation scenarios for transforming Tehran into a smart urban tourism destination. These methodologies assess potential future developments and IoT integration strategies in tourism.FindingsThe analysis identifies four potential scenarios, with the first emerging as the most plausible. This scenario highlights multi-sided business models, transformative innovation, a smart technological ecosystem, blockchain mechanisms, an instrumented supply chain, agile software development and an intra-organizational participative model. Together, these elements enhance the perceived usefulness of IoT, driving smart urban tourism management and sustainable development in Tehran.Practical implicationsThis study provides actionable insights for policymakers, planners and stakeholders to enhance urban tourism through IoT. For cities like Tehran, adopting the proposed nine-strategy scenario can improve smartness, sustainability and competitiveness. Collaboration among DMOs, SMTEs and local governments is essential for developing IoT infrastructure, optimizing energy, enhancing marketing and integrating blockchain, ultimately improving operations and tourist experiences.Originality/valueThis study provides a unique contribution by combining future-oriented techniques to evaluate IoT’s role in the smartification of urban tourism destinations. It offers a strategic vision for integrating advanced technologies, which can significantly improve Tehran’s urban development, competitiveness and sustainability as a smart tourism destination.
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30

"Is destination management data-driven and technology based? The perspective of the authorities responsible for destination management in a geographically diverse destination area." International Journal of Advanced Trends in Computer Science and Engineering 13, no. 2 (2024): 59–65. http://dx.doi.org/10.30534/ijatcse/2024/041322024.

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n order to determine whether the entities responsible for destination management at the local level are keeping up with market trends, especially the requirements on implementing “smartness”, and whether there is a recognition of the need for their decision-making to be guided by real-time information and data, this research surveyed most of the local tourism authorities in the recognized tourism region of the Adriatic, which regularly records high numbers of tourist arrivals and overnight stays in the Republic of Croatia, a country where tourism is an extremely important component of GDP. To explore the topic, a survey was conducted by using the methods of Computer-Assisted Web Interviewing (CAWI) and Computer-Assisted Personal Interviews (CAPI), depending on the preferences of the respondents, primarily heads of destination management entities. The study of a specific topic related to tourism development decision-making, the application of smart technologies in the destination, and the collection of input from visitors to the destination included 73.53% of tourism management bodies (tourist boards of cities/municipalities) in the observed region and resulted in interesting findings. It is indicative that the application of technologies varies by sub-region and that decision-making is based on similar sources, regardless of the strategic importance of a particular decision and its long-term impact. Also, the fact that a large proportion of destination planning and development managers interviewed had no knowledge about the existence of strategic documents on sustainable development, and that only a very small proportion implement a strategy for the application of smart technologies and recognize the benefits of such an approach, is somewhat alarming. The limitations in this research are mostly caused by the determinants imposed by the funding source
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31

Ab. Rahman, Syakir Amir, Nur’Hidayah Dura, Muhamad Asrah Yusof, Hitoshi Nakamura, and Rahmat Abu Nong. "CHALLENGES OF SMART TOURISM IN MALAYSIA ECO-TOURISM DESTINATIONS." PLANNING MALAYSIA 18, no. 14 (2020). http://dx.doi.org/10.21837/pm.v18i14.844.

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Smartness helps in transferring and sharing information to facilitate tourism industry optimizing performance and competitiveness, generating solution for asset evaluation and shaping tourism products and services in a real-time. In Malaysia, tourism industry is moving forwards to acknowledge smart tourism concept as Malaysia Smart Tourism 4.0 initiatives is launched recently. Therefore, this study aims to identify challenges of smart tourism application in Malaysia. 400 respondents among domestic and international tourists were recruited for the study, using questionnaire survey in two eco-tourism destination, Pulau Langkawi and Cameron Highland. Chi-square test was used to assess the challenges. Awareness, security and privacy, and implementation mechanism of smart tourism are among the highest challenges were observed. This study extends for a new establishment of proper and comprehensive framework of smart tourism in Malaysia.
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32

Panyadee, Chalermchai, Sansanee Krajangchom, Korawan Sangkakorn, and Kannikar Intawong. "Smart Wellness Technology for Tourism Destination Based-on Evolving Tourist Expectation Model." TEM Journal, May 29, 2023, 1218–26. http://dx.doi.org/10.18421/tem122-68.

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The strategic direction and level of competitiveness of tourism businesses and locations are now determined by the impact of smart technology on the industry. The objective of this article is to showcase the concept of "smartness" by analyzing the latest advancements in wellness technology and exploring the development of smart wellness cities. Through all stages of travel, technology-enabled tourism experiences increasingly assist travelers in co-creating value. Intelligence in the Environment (AmI) Tourism is propelled forward by several emerging technologies. Innovation is used to enhance or help the destination's ecotourism management system. Hotels can accommodate and serve tourists of all levels according to tourist’s expectations. Technological advancements bring together a wide range of stakeholders. Additionally, technological developments bring together a diverse variety of stakeholders in tourism services. Moreover, it enlisted the assistance of all parties, including Chiang Mai public health and the municipal. Smart environments will inevitably transform industry structures, processes, and practices, resulting in consequences on innovation capability, strategic planning, management, marketing, and the competitiveness of all stakeholders.
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Lehto, Xinran Y., Dallen J. Timothy, and Honggen Xiao. "The future of destinations: Rethinking smartness, resisting algorithmic flattening, and reclaiming tourism place." Journal of Destination Marketing & Management, May 2025, 101021. https://doi.org/10.1016/j.jdmm.2025.101021.

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34

Rucci, Ana Clara, Luis Moreno-Izquierdo, José Francisco Perles-Ribes, and Natalia Porto. "Smart or partly smart? Accessibility and innovation policies to assess smartness and competitiveness of destinations." Current Issues in Tourism, April 17, 2021, 1–19. http://dx.doi.org/10.1080/13683500.2021.1914005.

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