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Journal articles on the topic 'Digital organisational design'
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1
Walton, Paul. "Information Evolution and Organisations." Information 10, no. 12 (December 12, 2019): 393. http://dx.doi.org/10.3390/info10120393.
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In a changing digital world, organisations need to be effective information processing entities, in which people, processes, and technology together gather, process, and deliver the information that the organisation needs. However, like other information processing entities, organisations are subject to the limitations of information evolution. These limitations are caused by the combinatorial challenges associated with information processing, and by the trade-offs and shortcuts driven by selection pressures. This paper applies the principles of information evolution to organisations and uses them to derive principles about organisation design and organisation change. This analysis shows that information evolution can illuminate some of the seemingly intractable difficulties of organisations, including the effects of organisational silos and the difficulty of organisational change. The derived principles align with and connect different strands of current organisational thinking. In addition, they provide a framework for creating analytical tools to create more detailed organisational insights.
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Joshi, Marjo Susanna. "Holistic design of online degree programmes in higher education – a case study from Finland." International Journal of Educational Management 36, no. 1 (November 9, 2021): 32–48. http://dx.doi.org/10.1108/ijem-12-2020-0588.
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PurposeThe purpose of this paper is to present design principles for holistic design of online degree programmes (ODPs) in higher education (HE). The study adds to previous research on online programme design by examining how the digital competence and pedagogical strategy of a HE organisation can inform holistic ODP design.Design/methodology/approachThis paper presents a case study placed in the context of a Finnish applied HE organisation. Design-based research (DBR) process is used to create holistic design principles for new ODPs. Theoretical framework for the study is digitally competent organisation (Kampylis et al., 2015) and pedagogical strategy is innovation pedagogy (Kettunen et al., 2013).FindingsDesign principles for pedagogically informed holistic design of ODPs are presented as a three-tiered model comprising organisational, pedagogical and ODP layers. Each layer includes various principles for holistic design to integrate an organisation's pedagogical strategy in a digitally competent context to create quality ODPs.Research limitations/implicationsThe paper presents a case study from a HE organisation in Finland, but results are applicable to a wider global audience.Practical implicationsAs a contribution to practitioners, this paper presents a three-tiered holistic design of ODP in HE organisation, where the design principles are categorised in organisational, pedagogical and ODP design layers. In addition, suggestions to managers, instructional designers and educators are made for the holistic design of ODPs.Social implicationsBuilding the sense of community in ODPs and offering continuous support in pedagogy and technology are valuable for the well-being of the staff, students and the wider society.Originality/valueThe paper draws relationships between holistic design of ODPs, digital competence and pedagogical strategy. The paper provides managerial and operational viewpoints to managers, administrators and educators of HE organisations that plan to create new ODPs with a holistic focus on the educational organisation, its pedagogical strategy and digital competence. Recommendations for further development, possible applications and research of ODP education are made.
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Pinnick, Jaana. "Exploring digital preservation requirements." Records Management Journal 27, no. 2 (July 17, 2017): 175–91. http://dx.doi.org/10.1108/rmj-04-2017-0009.
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Purpose The aim of this paper was to explore digital preservation requirements within the wider National Geoscience Data Centre (NGDC) organisational framework in preparation for developing a preservation policy and integrating associated preservation workflows throughout the existing research data management processes. This case study is based on an MSc dissertation research undertaken at Northumbria University. Design/methodology/approach This mixed methods case study used quantitative and qualitative data to explore the preservation requirements and triangulation to strengthen the design validity. Corporate and the wider scientific priorities were identified through literature and a stakeholder survey. Organisational preparedness was investigated through staff interviews. Findings Stakeholders expect data to be reliable, reusable and available in preferred formats. To ensure digital continuity, the creation of high-quality metadata is critical, and data depositors need data management training to achieve this. Recommendations include completing a risk assessment, creating a digital asset register and a technology watch to mitigate against risks. Research limitations/implications The main constraint in this study is the lack of generalisability of results. As the NGDC is a unique organisation, it may not be possible to generalise the organisational findings, although those relating to research data management may be transferrable. Originality/value This research examines the specific nature of geoscience data retention requirements and looks at existing NGDC procedures in terms of enhancing digital continuity, providing new knowledge on the preservation requirements for a number of national datasets.
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Treacy, Stephen. "Digitally Transforming Organisational Cultures: Ensuring Enhanced Innovation in a Remote Working World." European Conference on Innovation and Entrepreneurship 17, no. 1 (September 7, 2022): 548–56. http://dx.doi.org/10.34190/ecie.17.1.370.
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The Covid-19 pandemic has brought with it dramatic environmental changes, forcing organisations to adopt digital technologies on a wider scale, under significant time pressure. While the pandemic tested the agility and resilience of organisations, team dynamics and the implications of virtualisation on collaboration and creativity have become increasingly important for research (George et al., 2020) as the daily working routines in which employees have been embedded in for decades have become disrupted. The abrupt move to “working from home” that the pandemic created is arguably the most significant organisational design change in our lifetimes. Organisations are now asking how the virtualisation of work has impacted on the collaboration and communication necessary for driving innovation behaviour, and what strategies are available to develop remote innovation solutions. In this study, we explore organisational culture theory against the backdrop of digitally transforming innovation development as a result of the Covid-19 pandemic. This multi-layered model offers a useful framework for thinking about processes that foster innovation. By doing so, we investigate how organisations have adapted their approach to remote, collaborative innovation from the perspective of nineteen industry experts. The purpose of this study is to present the determinants of organisational culture to develop digital innovation in a hybrid working environment. Our findings reveal twelve distinct variables across the artifacts, values, and assumptions required to ensure digital innovation. These findings have implications for theory and practice, as it provides organisational leaders with a strategic understanding as to how a remote innovative culture can be developed, and subsequently exploited.
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Pugh, Lyndon. "The management of hybrid libraries." Library and Information Research 29, no. 92 (September 22, 2009): 13–31. http://dx.doi.org/10.29173/lirg194.
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This research investigates managerial attitudes to some key ideas concerning the organisational design of hybrid libraries. It establishes the general theoretical base for the management of organisations operating in similar circumstances, and considers the treatment of hybrid libraries in the literature of librarianship. A questionnaire administered to UK library directors obtained responses to the key areas of organisational structures, communication, the management of
electronic/digital information, skills, learning and development, teams, leadership and the degree of change in the roles of senior and middle management.
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Hasbini, Mohamad Amin, Tillal Eldabi, and Ammar Aldallal. "Investigating the information security management role in smart city organisations." World Journal of Entrepreneurship, Management and Sustainable Development 14, no. 1 (February 12, 2018): 86–98. http://dx.doi.org/10.1108/wjemsd-07-2017-0042.
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Purpose Information security management (ISM) is proving to be an important topic in the modern world; in environments that will rely a great deal on digital technologies, such as smart cities, ISM research is of high importance and needs to be well analysed. The paper aims to discuss these issues. Design/methodology/approach This paper indicates the criticality of ISM for smart cities through the literature, then focusses on top organisational factors influencing ISM in smart city organisations, which are embraced and justified from the literature. Findings This paper highlights the need for more research around ISM in the context of smart city organisations, also ISM-related organisational factors that are expected to most influence smart city organisational performance. Research limitations/implications This paper is proposed to influence more research in the area of ISM for smart cities among the research community. Additional research is also expected to further validate and examine the selected organisational factors. Originality/value This paper presents new information on ISM in smart city organisations, the lack of research in this area, and the criticality of the highlighted issues, creates high value for the conclusions and findings of this research. The paper also highlights top organisational factors that are expected to influence ISM in smart city organisations.
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Margherita, Emanuele Gabriel, and Ilenia Bua. "The Role of Human Resource Practices for the Development of Operator 4.0 in Industry 4.0 Organisations: A Literature Review and a Research Agenda." Businesses 1, no. 1 (April 19, 2021): 18–33. http://dx.doi.org/10.3390/businesses1010002.
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In this study, we summarised the human resources practices for the development of Operator 4.0. Operator 4.0 is the worker operating in an Industry 4.0 organisation. Such organisations introduce novel digital technologies—including Big Data, robotics, and the Internet of Things—along the assembly line. Operators 4.0 can manage Industry 4.0 technologies, and Industry 4.0 technologies also support their activities. Some studies illustrate the enabling Industry 4.0 technologies for this role and the various qualitative benefits for Operator 4.0. However, organisations encounter issues to prepare traditional manufacturing workers for this novel role, which implies a drastic change in training and designing jobs, particularly for the qualitative aspects of the work organisation and human-computer interaction. Moreover, traditional manufacturing workers do not possess the proper digital skills to manage complex Industry 4.0 technology. Thus, there is a lack of study that illustrates what organisational practices are used to develop an Operator 4.0. Human resources management is the organisational function devoted to these challenges, such as a lack of a skilled workforce in handling high-tech technologies and employee retention. It provides human resource practices to develop workers for their role. Therefore, we addressed this gap by conducting a systematic literature review to summarise the used human resource practices for the development of an Operator 4.0. The results show six human resource practices for developing an Operator 4.0: staffing, job design, training, performance appraisal system, knowledge management, and compensation. We concluded by proposing a research agenda to advance this research stream.
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Stirling, Phoebe, and Gemma Burgess. "The promises and the reality of smart, digital telecare in England." Housing, Care and Support 24, no. 2 (October 3, 2021): 65–79. http://dx.doi.org/10.1108/hcs-03-2021-0010.
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Purpose This paper asks how the introduction of “smart” digital technologies might affect the goals that can be attributed to telecare for older people, by those coordinating its provision. Design/methodology/approach A total of 29 in-depth, qualitative interviews were conducted with local authorities, housing associations and other organisations coordinating smart telecare provision, as well as telecare manufacturers and suppliers. Interviews were analysed by using qualitative thematic analysis. Findings The analysis reveals discrepancies between the goals and outcomes of smart telecare provision, according to those coordinating service delivery. This study concludes that the goal for smart telecare to be preventative and cost-efficient may be complicated by various organisational and operational challenges associated with coordinating provision. Originality/value New, “smart” telecare technology for older people stands apart from earlier, user-activated or automatic devices. It may have distinct and under-researched organisational and ethical implications.
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Chen, Ying-Yu Kerri, Yi-Long Jaw, and Bing-Li Wu. "Effect of digital transformation on organisational performance of SMEs." Internet Research 26, no. 1 (February 1, 2016): 186–212. http://dx.doi.org/10.1108/intr-12-2013-0265.
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Purpose – The purpose of this paper is to examine the effect of the pilot implementation of an industry-specific web portal as an IT resource on textile SMEs organisational performance. Using a resource-based perspective, portal delivery functionalities, considered as non-physical IT resources, are analysed using the dimensions of portal usefulness, portal interface, and service-oriented portal functions on SMEs users’ perceived outcomes of organisational performance. Design/methodology/approach – Qualitative and quantitative approaches are used to explore the research hypotheses. Data were collected using field interviews and survey from senior executives of small- and medium-sized enterprises (SMEs) in the Taiwanese textile industry. Findings – Results indicate that the service-oriented portal function dimension, consisting of portal maintenance service, B2B function, and cloud computing, significantly influences organisational performance. Unexpected findings, such as the negative impact of greater industry benchmark information on perceived SME performance, deserve further investigation. Research limitations/implications – The study extends the theory and knowledge on the resource-based view and its implications on e-business organisational performance of SMEs. The study also offers findings relevant to the design of portal sites for SME administrators and information service providers. Limitations of the research include a small size and the industry-specific data limiting the generalisability of the findings. Practical implications – Research results practically serve as informative indicators for policy makers, information service providers, and SMEs executives to evaluate feasible elements for web portal design in traditional industry. Findings from this study may help portal service providers in designing better web portal functionalities for SMEs. Originality/value – This study contributes to the IT business value literature by identifying the linkages between industry-specific portal delivery functionalities and perceived organisational performance through the examination of portal usefulness, portal interface, and service-oriented portal function for textile SMEs.
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Abu Bakar, Humairath, Rozilawati Razali, and Dian Indrayani Jambari. "Legacy Systems Modernisation for Citizen-Centric Digital Government: A Conceptual Model." Sustainability 13, no. 23 (November 26, 2021): 13112. http://dx.doi.org/10.3390/su132313112.
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Information technology and communication (ICT) plays an important role as a catalyst for organisational development and innovation. However, old information systems that are known as legacy systems often expose organisations to the risk of business failure. These systems are not only impeding the advancement in technology strategy but also hindering the organisations’ business competitiveness. Nevertheless, legacy systems are essential in supporting critical functions in organisations including the public sector and could not be scrapped easily. These systems need to be given a new strength through modernisation to continue providing the best service in line with global trends. Modernisation is a complex task that involves several related aspects. In the context of the public sector, legacy systems involve a complicated information relationship, environment, and culture, while ensuring the citizens are of high priority. The implementation of a digital government represents the transformation of the public service delivery to the citizens that emphasises a citizen-centric design. This study, therefore, aims to address this concern by reviewing the factors involved and suggesting a guideline in the form of a conceptual model to assist in the modernisation of legacy systems for a citizen-centric digital government. Data from the theoretical study were analysed using content analysis. The results show that the legacy systems’ modernisation comprised four main aspects, namely human, process, product, and organisation aspects, with related factors and elements. This model contributes as a reference for the public sector and provides overall guidance in performing legacy systems modernisation.
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Standing, Susan, and Craig Standing. "Service value exchange in B2B electronic marketplaces." Journal of Business & Industrial Marketing 30, no. 6 (July 6, 2015): 723–32. http://dx.doi.org/10.1108/jbim-05-2014-0112.
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Purpose – This paper aims to explore what aspects of organisational value can be realised through taking a service exchange perspective of e-marketplaces as opposed to a product transaction perspective Marketing is increasingly concerned with the notion of service value in business-to-business markets. Electronic marketplaces (e-marketplaces) have been used in B2B exchanges for many years and continually evolve as the understanding of e-marketplace participation and the technologies develop. Design/methodology/approach – A case study approach is taken using three large e-marketplace organisations and interviews with senior managers from each company. Findings – The paper argues that e-marketplaces should not be thought of solely as a product transaction mechanism but rather as a digital marketing and communication network where service, rather than products, forms the basis of a value creating exchange. Practical implications – Organisations can co-create value within an e-marketplace network but must market services value across organisational boundaries. Originality/value – The paper extends the literature in the area of e-marketplace trading and recognises the importance of the digital communication network in enabling service exchange between the e-marketplace, buyers and suppliers.
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Martinez-Corral, Alberto, Mercedes Grijalvo, and Miguel Palacios. "An organisational framework for analysis of crowdsourcing initiatives." International Journal of Entrepreneurial Behavior & Research 25, no. 8 (November 11, 2019): 1652–70. http://dx.doi.org/10.1108/ijebr-06-2018-0402.
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Purpose Since Howe (2006) first used the term crowdsourcing to define the outsourcing of activities by companies to individuals through the use of the internet, a growing literature has developed on the subject. Its emergence as a new paradigm in problem solving and value creation in the digital innovation ecosystem has produced significant publications in the management field, but publications about some aspects of organisations are still missing. Such is the case regarding the impact that these crowdsourcing initiatives have on organisations. This paper advances in that direction by proposing a new approach for the review of these activities through a detailed model of the elements of organisational levels that describe the crowdsourcing processes. The paper aims to discuss these issues. Design/methodology/approach Crowdsourcing models in the literature are reviewed to propose the new model, complemented by a survey of scholars and practitioners to validate the approach introduced. Findings The results provide a detailed link between the two fields: crowdsourcing models and organisational levels, developed through the connection of the elements of organisational levels and the dimensions of different crowdsourcing models. The identification of the elements that constitute each organisational level, their inclusion in a new model and the order of relevance of the different elements in the crowdsourcing initiatives could have an implication for academics and practitioners involved in implementing crowdsourcing. Originality/value The originality of this research is the introduction of a new approach for the analysis of crowdsourcing initiatives, establishing a new framework model to connect crowdsourcing models and organisational levels for new organisations.
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Mei, Xiang Ying, Endre Aas, and Magnhild Medgard. "Teachers’ use of digital learning tool for teaching in higher education." Journal of Applied Research in Higher Education 11, no. 3 (July 1, 2019): 522–37. http://dx.doi.org/10.1108/jarhe-10-2018-0202.
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Purpose The purpose of this paper is to explore teachers’ use of digital learning tools for teaching in higher education. Moreover, it investigates how the use of digital tools affects educational practices and how teachers experience the culture of sharing among colleagues and within the organisation. Design/methodology/approach A qualitative methodology was chosen, and semi-structured interviews were conducted with teachers at a higher education institution in Norway. The study uses the TPACK-framework, which illustrates the relationship between technology, professional content knowledge and pedagogical approaches as its theoretical foundation. Findings The findings conclude that teachers are concerned with the convergence of how technology and digital learning tools can support educational processes by engaging and involving the students. The findings further indicate that they are committed to using digital tools to motivate, engage and facilitate student-based education, which in turn leads to more reflection on teachers’ own teaching practices. Based on the theory of Professional Learning Communities, the respondents agree that sharing is a basic prerequisite for a learning organisation. They experience, however, that sharing between colleagues is easier in formal forums than at informal settings. Originality/value The rapid development of technology suggests that many sectors including the education sector must adapt to the new changes in their teaching practices. Nevertheless, many teachers merely use the basic form of digital learning tools to distribute the teaching materials, as such tools are less utilised to support students’ learning process (Fossland, 2015). The research indicates that digital learning tools have positive effect on teaching practices and that they can function as tools to improve the teachers’ own teaching practices. Positive teaching practices should also be shared in a learning organisation to improve teaching practices on an organisational level. Hence, sharing at a professional level can impact learning and the organisational culture in academic institutions.
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Muhonen, Tuija, Sandra Jönsson, and Martin Bäckström. "Consequences of cyberbullying behaviour in working life." International Journal of Workplace Health Management 10, no. 5 (October 2, 2017): 376–90. http://dx.doi.org/10.1108/ijwhm-10-2016-0075.
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Purpose The purpose of this paper is to explore health- and work-related outcomes of cyberbullying behaviour and the potential mediating role of social organisational climate, social support from colleagues and social support from superiors. Design/methodology/approach Altogether 3,371 respondents participated in a questionnaire study. Findings The results of this study indicate that social organisational climate can have a mediating role in the relationship between cyberbullying behaviour and health, well-being, work engagement and intention to quit. Contrary to earlier face-to-face bullying research, the current study showed that cyberbullying behaviour had stronger indirect than direct relationships to health, well-being, work engagement and intention to quit. Practical implications Communication through digital devices in work life is becoming more prevalent, which in turn increases the risk for cyberbullying behaviour. Organisations need therefore to develop occupational health and safety policies concerning the use of digital communication and social media in order to prevent cyberbullying behaviour and its negative consequences. Originality/value Cyberbullying behaviour among working adults is a relatively unexplored phenomenon and therefore this study makes valuable contribution to the research field.
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Kuusisto, Olli, Jukka Kääriäinen, Kai Hänninen, and Martti Saarela. "Towards a Micro-Enterprise–Focused Digital Maturity Framework." International Journal of Innovation in the Digital Economy 12, no. 1 (January 2021): 72–85. http://dx.doi.org/10.4018/ijide.2021010105.
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Digitalisation has been identified as one of the major trends changing society and business. However, companies are not making the most of all the opportunities that digitalisation has to offer. In the digital transformation process, it is important to start with assessing the current state. Digital maturity assessment can be used to analyse the current level of digital readiness and performance of an organisation. Micro-enterprises are the smallest group of enterprises and numerically the dominant enterprise type in economies. They differ from larger enterprises in terms of organisational characteristics, such as their unique attitude towards digital tools and application deployment. Furthermore, micro-enterprises are lagging behind in exploring the possibilities that come with digitalisation. This article describes the design process, usage possibilities, and initial experiences of a digital maturity model, especially from the viewpoint of micro-enterprises. As result, this article presents a micro-enterprise-focused self-evaluation framework providing holistic digital maturity status.
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Musaigwa, Misheck, and Stephen Mutula. "Impact of digital transformation on strategy in the insurance sector." International Journal of Research in Business and Social Science (2147- 4478) 11, no. 4 (June 5, 2022): 69–76. http://dx.doi.org/10.20525/ijrbs.v11i4.1781.
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The purpose of this research which is predicated on a qualitative case study design was to examine digital transformation in an insurance firm in Gauteng Province of South Africa with an extensive footprint throughout the country. The study aimed to gain a deeper understanding of the insurance organisation’s response to the implementation of digital transformation and how it affects the organisational strategy. Purposive sampling was adopted to select participants, who are managers and heads of departments. Data was collected through in-depth interviews. Thematic analysis was used to analyse data. The study found that the firm understands the significance of incorporating digital transformation into the strategy. The findings revealed that the firm is taking steps to incorporate digital transformation in the business strategy, however, they are not doing enough to fully address the problem of slow adoption. It was recommended that the company should fully embrace digital transformation and consider undertaking fundamental changes in the business strategy or to redefine the strategy.
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Shaw, Aileen, Bernadine Brady, and Patrick Dolan. "From care packages to Zoom cookery classes: youth work during the COVID-19 “lockdown”." Journal of Children's Services 17, no. 1 (March 10, 2022): 59–72. http://dx.doi.org/10.1108/jcs-06-2021-0027.
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Purpose This paper aims to explore the experience of one large Irish youth work organisation, Foróige, to measures introduced during the initial phase of COVID-19 in 2020. In the face of the unprecedented crisis including the closure of schools and curtailment of many youth services, this paper examines how the organisation responded and adapted its service offering. Design/methodology/approach Qualitative semi-structured interviews were conducted with 12 senior managers and youth officers in Foróige to explore their perspectives on the organisation’s response. Participants were purposively sampled from across the operational management functions and also from regional levels and youth workers engaging in work “on the ground”. Findings Shifting from a face-to -face, relationship-based to a distanced mode of engagement with young people, colleagues and volunteers required significant adaptation of Foróige’s service model. Innovation took place both in the delivery platform and fundamentally, in its service orientation. The accelerated move to online youth work brought about by the pandemic enabled the organisation to embrace and learn from the challenges and opportunities posed by digital technology. Responding to the immediate and tangible needs of young people in receipt of services, staff found themselves working with families at the more basic levels of intervention. Originality/value This paper provides new insights into the nature of non-profit service innovation during a time of unprecedented crisis management. It highlights characteristics of organisational agility that can assist organisations in managing crises, while also pointing the way towards a more flexible operating model for youth work service delivery.
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Muirhead, Andrew, Derek George Ward, and Brenda Howard. "The Digital House of Care: information solutions for integrated care." Journal of Integrated Care 24, no. 5/6 (October 17, 2016): 237–48. http://dx.doi.org/10.1108/jica-08-2016-0029.
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Purpose The purpose of this paper is to describe the development of a digital tool in an English county striving towards a vision of integrated information that is used to underpin an increasingly integrated future of health and social care delivery. Design/methodology/approach It discusses the policy context nationally, the origins and implementation of the initiative, the authors’ experiences and viewpoint highlighting key challenges and learning, as well as examples of new work undertaken. Findings In all, 12 health and care organisations have participated in this project. The ability for local commissioners and providers of services to now understand “flow” both between and within services at a granular level is unique. Costs are modest, and the opportunities for refining and better targeting as well as validating services are significant, thus demonstrating a return on investment. Key learning includes how organisational development was equally as important as the implementation of innovative new software, that change management from grass roots to strategic leaders is vital, and that the whole system is greater than the sum of its otherwise in-silo parts. Practical implications Data linkage initiatives, whether local, regional or national in scale, need to be programme managed. A robust governance and accountability framework must be in place to realise the benefits of such as a solution, and IT infrastructure is paramount. Social implications Organisational development, collaborative as well as distributed leadership, and managing a change in culture towards health and care information is critical in order to create a supportive environment that fosters learning across organisational boundaries. Originality/value This paper draws on the recent experience of achieving large-scale data integration across the boundaries of health and social care, to help plan and commission services more effectively. This rich, multi-agency intelligence has already begun to change the way in which the system considers service planning, and learning from this county’s approach may assist others considering similar initiatives.
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Rademacher, Ute, Ulrike Weber, and Cassandra Tyana Zinn. "Drawing the Line – Turning Social Practices of Smartphone Use Into (In)formal Rules and Regulations." management revue 32, no. 4 (2021): 366–84. http://dx.doi.org/10.5771/0935-9915-2021-4-366.
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Today's workplace is strongly influenced by digital information and communication technologies (ICT). Remote work raises new demands regarding employees’ availability as well as work engagement and requires new rules. However, how social practices regulate smartphone use in organisations has seldom been investigated. This paper explores the use of smartphone technology in organisations and how to implement formal rules. The analysis of 12 qualitative in-depth interviews with employees in a profit-oriented and a public service organisation confirms and enriches the types of usage as suggested by Orlikowski’s work on information technologies in organisations. In addition, we suggest reframing the non-enactment of smartphone technology as a constructive practice of ensuring productivity and employee well-being instead of being caused by a lack of technical know-how, or fear of losing power. In addition, three different types of practices for formally governing work-related smartphone use in new work arrangements have been identified: a) formalising the implicit communication etiquette, b) designing rules for specific organisational contexts and c) making use of technical resources. From a practical point of view, we recommend managers introduce a participatory process to design a formal policy that builds on established social practices.
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Izadi Z.D., Javad, Sayabek Ziyadin, Maria Palazzo, and Mendip Sidhu. "The evaluation of the impact of innovation management capability to organisational performance." Qualitative Market Research: An International Journal 23, no. 4 (July 13, 2020): 697–723. http://dx.doi.org/10.1108/qmr-04-2020-0052.
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Purpose The purpose of this study is to investigate the impact of innovation management capability on organisational performance. Based on the resource-advantage theory, this study addresses: “To what extent do intellectual and emotional assets influence marketing management capability which loads to the organisation’s performance?” Design/methodology/approach To understand the research objectives, the data was collected via 35 in-depth interviews with managers and academics from various multi-national companies and new empirical insights were offered. Findings This study recognised three components of intellectual and emotional assets (knowledge and competence; digital technology; and reputation) and their influences on business performance. Research limitations/implications The focus on small- and medium-sized enterprises (SMEs) limits the generalisation of this study. To scrutinise the relations documented in this study, future research should be conducted in other country settings and different sector. Originality/value This study contributes to the sustainability literature by developing a conceptual model that explains the development and role of innovation management in a market context with its associated sustainability management outcomes. The results are of importance to both SMEs and policymakers. Clear need to investigate further how organisations can benefit from such capabilities for greater growth is identified.
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Nekrasov, Alexey, and Anna Sinitsyna. "Proactive Management Transportation Logistics Infrastructure Life-Cycle (Digital Transformation)." MATEC Web of Conferences 334 (2021): 02019. http://dx.doi.org/10.1051/matecconf/202133402019.
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The paper considers an innovative approach to life-cycle management of transportation-logistical infrastructure, basing on proactive management concept. It recommends new processes, providing for sustainability and adaptation of complex organisational-technical objects in digital transformation of Industry 4.0. Highly-effective infrastructure is based on coordinated interaction of enterprises at different stages of the life-cycle «design – operation – monitoring and correction».
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McFadzean, Andrew James. "Organisational climate change is here: memory curators in the digital age." VINE Journal of Information and Knowledge Management Systems 47, no. 3 (August 14, 2017): 319–36. http://dx.doi.org/10.1108/vjikms-12-2016-0069.
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Purpose This paper aims to describe two themes of information and knowledge management in building corporate memory through curation in complex systems. The first theme describes the skillsets of new memory curators: curation; appraisal; strategist and manager. The second theme describes four concepts that support information management in complex systems: David Snowden’s just-in-time process; Polanyi’s personal knowing; Wenger’s transactive memory system; and David Snowden’s ASHEN database schema. Design/methodology/approach Academic journals and professional publications were analysed for educational requirements for information professionals in complex adaptive systems. Findings The skills described should be readily applied and useful in a complex adaptive system with the four concepts described. The four concepts displayed features indicating each separate concept could be aligned and integrated with the other concepts to create an information sharing model based on synergy between reasoning and computing. Research limitations/implications Research is needed into the capability and potential of folksonomies using recordkeeping metadata and archival appraisal to support peer production information and communication systems. Originality/value The author has not found any research that links archival appraisal, user-generated metadata tagging, folksonomies and transactive memory systems governance policy to support digital online, co-innovation peer production.
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Berg, Chris, Sinclair Davidson, and Jason Potts. "Capitalism after Satoshi." Journal of Entrepreneurship and Public Policy 9, no. 2 (October 4, 2019): 152–64. http://dx.doi.org/10.1108/jepp-03-2019-0012.
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Purpose The purpose of this paper is to explore the long-run economic structure and economic policy consequences of wide-spread blockchain adoption. Design/methodology/approach The approach uses institutional, organisational and evolutionary economic theory to predict consequences of blockchain innovation for economic structure (dehierarchicalisation) and then to further predict the effect of that structural change on the demand for economic policy. Findings The paper makes two key predictions. First, that blockchain adoption will cause both market disintermediation and organisational dehierarchicalisation. And second, that these structural changes will unwind some of the rationale for economic policy developed through the twentieth century that sought to control the effects of market power and organisational hierarchy. Research limitations/implications The core implication that the theoretical prediction made in this paper is that wide-spread blockchain technology adoption could reduce the need for counter-veiling economic policy, and therefore limiting the role of government. Originality/value The paper takes a standard prediction made about blockchain adoption, namely disintermediation (or growth of markets), and extends it to point out that the same effect will occur to organisations. It then notes that much of the rationale for economic policy, and especially industry and regulatory policy through the twentieth century was justified in order to control economic power created by hierarchical organisations. The surprising implication, then, is that blockchain adoption weakens the rationale for such economic policy. This reveals the long-run relationship between digital technological innovation and the regulatory state.
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Nair, Jessy, Aarthy Chellasamy, and B. N. Balaji Singh. "Readiness factors for information technology adoption in SMEs: testing an exploratory model in an Indian context." Journal of Asia Business Studies 13, no. 4 (October 7, 2019): 694–718. http://dx.doi.org/10.1108/jabs-09-2018-0254.
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Purpose Extant literature regarding factors essential for successful information technologies (IT) implementation in small and medium enterprises (SMEs) does not significantly address readiness factors for IT implementation in an Indian context. This exploratory research develops and tests a framework to analyse the antecedents to organisational preparedness for adoption of IT infrastructure in SMEs. Design/methodology/approach This exploratory research adopts a mixed-method approach to test the technology, organization and environment (TOE) framework. In-depth interviews with SME owners are conducted to develop the case study, and the measures obtained are tested through a survey at a small and medium business industrial cluster in Southern India in SMEs. Findings The case study indicates SME owners’ drive to initiate technology preparedness for organisational sustainability is a key factor, a measure not seen during the literature review. An empirical study tests the measures. Pressure from customers, owner’s age, sales of SME, owner’s attitude towards IT and owner’s knowledge of IT was confirmed, which indicates organisational factors have more impact compared to technological and environmental factors. Research limitations/implications The academic scope of this research paper can be extended to contexts such as readiness in IT infrastructure for digital transformation. Practical implications The validated research framework can be used by organisation stakeholders and SME IT practitioners for successful IT adoption. Social implications SMEs contribute significantly to gross domestic product (GDP) and provide employment opportunities. Hence, this research provides a tested model that SMEs owners/managers can adopt as a framework to augment competitiveness to implement IT. Originality/value The study adopts a mixed-method research design and is, perhaps, a first in the Indian context to explore variables through case study and validate identified measures through an empirical study. The model can be used by SME owners and practitioners to ascertain factors for organisational preparedness for IT adoption.
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Wanigarathna, Nadeeshani, Keith Jones, Adrian Bell, and Georgios Kapogiannis. "Building information modelling to support maintenance management of healthcare built assets." Facilities 37, no. 7/8 (May 7, 2019): 415–34. http://dx.doi.org/10.1108/f-01-2018-0012.
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Purpose This paper aims to investigate how digital capabilities associated with building information modelling (BIM) can integrate a wide range of information to improve built asset management (BAM) decision-making during the in-use phase of hospital buildings. Design/methodology/approach A comprehensive document analysis and a participatory case study was undertaken with a regional NHS hospital to review the type of information that can be used to better inform BAM decision-making to develop a conceptual framework to improve information use during the health-care BAM process, test how the conceptual framework can be applied within a BAM division of a health-care organisation and develop a cloud-based BIM application. Findings BIM has the potential to facilitate better informed BAM decision-making by integrating a wide range of information related to the physical condition of built assets, resources available for BAM and the built asset’s contribution to health-care provision within an organisation. However, interdepartmental information sharing requires a significant level of time and cost investment and changes to information gathering and storing practices within the whole organisation. Originality/value This research demonstrated that the implementation of BIM during the in-use phase of hospital buildings is different to that in the design and construction phases. At the in-use phase, BIM needs to integrate and communicate information within and between the estates, facilities division and other departments of the organisation. This poses a significant change management task for the organisation’s information management systems. Thus, a strategically driven top-down organisational approach is needed to implement BIM for the in-use phase of hospital buildings.
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Pedó, B., L. Koskela, P. Tzortzopoulos, A. Tezel, and S. Robinson. "Visual Management (VM) supporting collaborative practices in infrastructure engineering design." IOP Conference Series: Earth and Environmental Science 1101, no. 5 (November 1, 2022): 052012. http://dx.doi.org/10.1088/1755-1315/1101/5/052012.
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Abstract Managing the design of complex engineering systems requires an organisational structure and an information system to support collaboration among all stakeholders. Technological developments in information management have the potential to facilitate interactions across physical boundaries, even more during the Covid-19 pandemic. Visual Management (VM) is an information management strategy, as well as a means for communication between individuals, supporting collaborative work. However, there is a lack of effective understanding of how digital VM can support infrastructure engineering design. The adoption of digital collaborative VM in the context addressed is new, under rapid evolution, and there is limited understanding of how the users embrace VM while interacting with it. The aim of the paper is to explore the adoption of VM, focusing on digital whiteboards, to support collaborative practices in design processes. The ongoing investigation is carried out in collaboration with an infrastructure design and consultancy company, and follows the action research approach. The VM effectiveness was investigated by analysing the whiteboards applicability to diverse functions and comparing digital and manual implementations. Initial findings include understanding digital whiteboards as a means for collaboration among individuals with different perceptions to establish a common point of view, as it allows the information to be transferred across time and space, identifies abnormalities, and supports problem-solving. By creating a common ground, it has the potential to support complex and emergent interactions in the collaborative space.
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Lassila, Erkki M., Sinikka Moilanen, and Janne T. Järvinen. "Visualising a “good game”: analytics as a calculative engine in a digital environment." Accounting, Auditing & Accountability Journal 32, no. 7 (September 16, 2019): 2142–66. http://dx.doi.org/10.1108/aaaj-11-2017-3252.
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Purpose The purpose of this paper is to concern the use of analytics as a calculative engine enabling coordination and control for the development process in a creative digital business environment. Design/methodology/approach This research employs an explorative field study approach, using interview data from professionals working with free-to-play mobile game development. Drawing on the concepts of cycles of accumulation, accounting as an engine and mediating instruments, this study examines how organisational actors using the analytics in a digital business environment participate in the data generation that accumulates knowledge about and new insights into the desired outcome. Findings The real-time metrics provided the means for organisational actors to continually monitor, visualise and if necessary intervene in the creative “good game” development process. Timely quantification and visualisation of user actions, collected as digital traces, enhanced the cycle of information accumulation. This new knowledge resulted in a desire for improvement and perfection, which directed the actions towards the organisational objectives. Originality/value This study furthers our understanding of the performativity of accounting as an engine and the user behavioural data trace as its “fuel” in a digital product development. It highlights the role of analytics as a “fact-generating” device, capable of transforming the raw user behavioural data, the fuel, into powerful explanations through visualisations of ideals. The real-time metrics, understood as mediating instruments, enable the generation of new insights and accumulation of knowledge guiding the further development towards the desired outcome, the “good game”.
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Blewitt, Claire, Melissa Savaglio, Seonad K. Madden, Donna Meechan, Amanda O’Connor, Helen Skouteris, and Briony Hill. "Using Intervention Mapping to Develop a Workplace Digital Health Intervention for Preconception, Pregnant, and Postpartum Women: The Health in Planning, Pregnancy and Postpartum (HiPPP) Portal." International Journal of Environmental Research and Public Health 19, no. 22 (November 16, 2022): 15078. http://dx.doi.org/10.3390/ijerph192215078.
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Digital health interventions that specifically target working women across the preconception, pregnancy and postpartum (PPP) life stages may address the unique barriers to engaging in healthy lifestyle behaviours and self-care during this life phase. This paper describes the development of a workplace digital health intervention to promote healthy lifestyles and wellbeing for PPP women working at a community service organization in Australia. Intervention Mapping is a framework that guides program development, implementation, and evaluation. Steps 1 to 5 of Intervention Mapping methodology (needs assessment through to program implementation) were used, including identification of determinants and change objectives across socioecological levels (i.e., individual, interpersonal, and organisational) and iterative co-design and stakeholder engagement processes. The workplace digital health intervention was successfully developed and implemented as an online portal. Content included key strategies, information, and supports to promote health and wellbeing across PPP, including supporting the return to work in the postpartum period. Examples of resource pages included a parental leave checklist, process flows, Pride resources, and Aboriginal and Torres Strait Islander resources. Findings from a pilot feasibility study indicate the portal was accessible and beneficial for women in PPP life stages. The Intervention Mapping protocol may offer a valuable roadmap for collaborative design of interventions targeting PPP women’s behaviour and organisational work culture. Future work is needed to evaluate whether such interventions lead to improvements in women’s health and wellbeing.
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Garrick, John. "A critical discourse on tacit knowledge management and the performative agenda." European Journal of Training and Development 42, no. 3/4 (May 8, 2018): 210–25. http://dx.doi.org/10.1108/ejtd-12-2017-0107.
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Purpose This paper examines the relationship between the tacit knowledge held by learning and development professionals and performance measurement regimes of post-modern organisations. Design/methodology/approach Drawing on Polanyi’s (1958; 1968) influential ideas about tacit knowledge and Lyotard’s (1984) theory of performativity with regard to criteria such as profit-performance, it assesses the applicability and relevance of tacit, working knowledge in the internet age to the daily working lives of industry training and development personnel. A central question for the study is whether such professionals can still tap into and use their tacit know-how without having it reduced by contemporary performance-oriented regimes of “knowledge”. Findings It is argued that there is a powerful interaction between tacit knowledge and narratively produced performance regimes – which are now supported by digital-age technologies including developments in artificial intelligence (AI). It has also been argued that fostering organisational environments that encourage open communication and allow a role for critique remains vital. Research limitations/implications With systems of knowledge production including AI at the point of potentially overriding human decision-making processes, more research is required into possible implications of uploading workers’ tacit, working knowledge in different contexts and ways to foster open communication and critique in organisations. Originality/value The overt linking of classic theories – Polanyi and Lyotard – and applying these to contemporary (digital-age) training and development contexts is original.
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Yu, Rongrong, Ning Gu, and Michael J. Ostwald. "Architects’ Perceptions about Sustainable Design Practice and the Support Provided for This by Digital Tools: A Study in Australia." Sustainability 14, no. 21 (October 25, 2022): 13849. http://dx.doi.org/10.3390/su142113849.
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The fundamental goal of sustainable design for the built environment is to optimise the performance of buildings to minimise their impact on the environment. To achieve this goal, contemporary architects use a range of digital design environments, such as Computer-aided Design (CAD) or Building Information Modelling (BIM) tools. These allow architects to implement sustainable design principles and make optimal decisions about the ecological and energy properties of the building or environment being designed. Past research about architects’ uses of these tools for sustainable design have been focused on their capacity for optimising building performance and meeting architects’ design needs. In parallel, other studies have identified technological barriers and readiness factors for implementing sustainable design in several countries, including Australia. Researchers have suggested that presently, most architects are unlikely to perceive Building Performance Analysis (BPA) as their responsibility. It has also been found that the digital design tools need to more effectively support sustainable design. However, despite this body of past research, to date there is a lack of a more holistic understanding regarding architects’ perceptions about the alignment between sustainability practices and the capacity of digital design environments for supporting these, particularly in Australia. This paper addresses this knowledge gap, by presenting findings derived from semi-structured interviews with 18 professional architects in Australia, each with experiences in sustainable design and the use of digital design tools. The results are used to establish a conceptual model, which illustrates the relationships between a variety of factors affecting architects’ sustainable design practices. The findings suggest that in Australia, architects have more negative than positive experiences regarding their sustainable design practices, due to factors ranging from those related to the practice itself, to the digital design technologies and budget available for supporting their goals. This study also identifies an urgent need to enhance and better align the capabilities of digital design technologies with sustainable outcomes and associated organisational objectives, which the new model can assist in understanding and facilitating.
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Muhamad Zahir, Nur Izatul Fakiah, Roshartini Omar, Mohd Yamani Yahya, and Norliana Sarpin. "Use of BIM Technology in Construction Design Phase." International Journal of Real Estate Studies 15, S1 (November 30, 2021): 82–88. http://dx.doi.org/10.11113/intrest.v15ns1.119.
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Building Information Modelling (BIM) is a digital information technology used to transmit information involving architecture, engineering, and construction as a set of interactions in the construction industry. When BIM technology is used as a management system in communication, the delivery of information is more accurate, clear, and detailed. However, problems occur when the construction industry lacks cost in the acquisition of such technology, in addition lack of knowledge and skills to use BIM technology process in project management. Therefore, this study identifies the factors use of BIM technology, the level of absorption, and the measures to increase the users of BIM technology in construction design phase. The method used in the data collection process is the questionnaire method. The population involved in this study includes architects and engineers, with a total of 80 distinguished populations. However, only 55 sets of questionnaire forms were recovered. The respondents involved in this study were architects and engineers. The result of the data analysis obtained shows that knowledge and skills need to be improved in the process of operating BIM technology. However, small-scale organisations cannot afford to own this technology because of the high cost and the need to undergo training in managing the technology. In an effort to coordinate the policy on the use of BIM technology, CIDB provides a centre as a reference for all parties involved in the industry to know the true concept of BIM technology and to undergo courses offered related to the use of BIM technology. These findings benefit those involved in achieving a more systematic use of BIM technology in organisational management involving the construction design phase.
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Välk, Sander, and Céline Mougenot. "Towards Creativity Stimulating Design Intervention for Multidisciplinary Innovation Teams." Proceedings of the Design Society: International Conference on Engineering Design 1, no. 1 (July 2019): 239–48. http://dx.doi.org/10.1017/dsi.2019.27.
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AbstractThe aim of our research is to stimulate cross disciplinary design collaboration to improve innovation processes in product and service design domain. We focus on the intersection of biotechnology and design as this field poses great challenges and opportunities for innovation, and it has received little attention in light of technological advancements of digital goods over the past decades. Experimental studies in the area expose challenging interactions, rising from lack of common vocabulary and preconceptions. Organisational management studies suggest that creativity is a prerequisite for innovation in group processes. As such, we are interested in enhancing collective creativity. Numerous studies investigate external creativity triggers, however only on individual level. Our review suggests that external triggers can be effective when the task is problem solving or styling, but ambiguous goals like innovation require stimulation of intrinsic triggers, such as group incidental learning and tacit knowledge. To explain this, we propose a hypothetical innovation approach, that draws attention to cognitive stimulation methods leading to creativity in multidisciplinary teams.
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Elison, Sarah, Jonathan Ward, Glyn Davies, and Mark Moody. "Implementation of computer-assisted therapy for substance misuse: a qualitative study of Breaking Free Online using Roger's diffusion of innovation theory." Drugs and Alcohol Today 14, no. 4 (November 25, 2014): 207–18. http://dx.doi.org/10.1108/dat-05-2014-0025.
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Purpose – The purpose of this paper is to explore the adoption and implementation of computer-assisted therapy (CAT) using Breaking Free Online (BFO) in a social care and health charity working with people affected by drugs and alcohol dependence, Crime Reduction Initiatives (CRI). Design/methodology/approach – Semi-structured interviews were conducted with service managers, practitioners, peer mentors and service users. Data were thematically analysed and themes conceptualised using Roger's Diffusion of Innovation Theory (Rogers, 1995, 2002, 2004). Findings – A number of perceived barriers to adoption of BFO throughout CRI were identified within the social system, including a lack of IT resources and skills. However, there were numerous perceived benefits of adoption of BFO throughout CRI, including broadening access to effective interventions to support recovery from substance dependence, and promoting digital inclusion. Along with the solutions that were found to the identified barriers to implementation, intentions around longer-term continuation of adoption of the programme were reported, with this process being supported through changes to both the social system and the individuals within it. Research limitations/implications – The introduction of innovations such as BFO within large organisations like CRI can be perceived as being disruptive, even when individuals within the organisation recognise its benefits. For successful adoption and implementation of such innovations, changes in the social system are required, at organisational and individual levels. Practical implications – The learning points from this study may be relevant to the substance misuse sector, and more widely to criminal justice, health and social care organisations. Originality/value – This study is the first of its kind to use a qualitative approach to examine processes of implementation of CAT for substance misuse within a large treatment and recovery organisation.
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Batt, Chris. "Long-term digital strategy: do it once, do it right." Information and Learning Science 118, no. 5/6 (May 8, 2017): 331–35. http://dx.doi.org/10.1108/ils-06-2017-0058.
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Purpose Collecting Institutions in the Network Society is a multidisciplinary PhD study examining present practices and policies of collecting institutions (museums, galleries, libraries and archives) in their use and development of digital technologies, within the context of wider socio-technical change. It investigates whether existing service paradigms are best suited to future digital delivery of services in the emergent network society. Design/methodology/approach It uses an interpretive methodological approach creating a body of phenomenological evidence enabling comparison between the organisational context, internal practices, histories and policies of collecting institutions, and the wider socio-technical impact of the internet. Literature reviews provide evidence from the “outer world” of internet developments and impact to establish four generic drivers of internet change. For the “inner world” of collecting institutions, organisational context and research and development on innovation are examined to analyse various perspectives on common approaches to service policy and practice. Additionally, textual analysis of institutional mission statements and policy documents is used to establish the degree of common purpose across collecting institutions and the preparedness of practitioners and policymakers to deal with rapid socio-technical change. Findings The evidence is synthesised to define an institutional paradigm describing the present operational processes and practices of collecting institutions. This is compared with the four generic drivers to define opportunities and challenges that collecting institutions face in exploiting the internet. This synthesis demonstrates that the siloised and fragmented nature of the institutional paradigm creates significant barriers to effective exploitation. Evidence from the textual analysis is used to develop a shared mission statement for all collecting institutions as the foundation of a strategic digital future. Originality/value The study proposes a radically new service paradigm (the digital knowledge ecology) enabling collecting institutions to achieve maximum user value in their delivery of digital services, and concludes with proposals for actions to build a collective strategy.
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Arnaboldi, Michela, Giovanni Azzone, and Yulia Sidorova. "Governing social media: the emergence of hybridised boundary objects." Accounting, Auditing & Accountability Journal 30, no. 4 (May 15, 2017): 821–49. http://dx.doi.org/10.1108/aaaj-07-2015-2132.
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Purpose The purpose of this paper is to explore the processes whereby organisational actors can seize the opportunities opened up through social media, and the way in which the relative information is managed. This allows these actors to move their occupational boundaries, exploiting the information for performance measurement purposes. The investigation was carried out within an organisational setting, where most occupational dynamics take place. The focus was on the role of artefacts within these occupational dynamics and the analysis drew upon the notion of boundary objects. Design/methodology/approach The research was based on case studies involving two organisations that make use of social media within and across several departments. The authors conducted semi-structured interviews with social media managers, department managers, analysts and financial controllers and senior executives. The results of the qualitative analysis of the interviews were completed with secondary sources of information, company reports, communications, public policies, codes of conduct and social media platform analyses. Findings This paper has implications for accounting studies, showing how marketing and communications managers entering the field of performance management can take the lead in social media management by collecting information from social media, constructing indicators and gaining ground in several decision-making centres. The findings highlight the role of new artefacts and organisational roles, whose purpose is to build a digital community. This process involves crossing the boundaries between internal functions and the inside and outside environment, with a driving phenomenon becoming visible: hybridisation. Faced with this change, reluctant accountants with a traditional mindset are more likely to observe the process at a distance, focusing more on their routine operations based on conventional data. Originality/value This paper shows that information derived from social media is already a reality that has gained significance through the construction of boundary objects. The paper highlights a driving phenomenon that is emerging in the surge to occupy the organisational terrain for controlling social media: that of hybridisation. The concept of hybridisation is not new in management accounting studies, but in this study can be applied to carrying out a joint analysis on both the boundary objects and their organisational trajectory. In the context of social media accounting, hybridisation is of central importance if both actors and objects are to be effectively positioned at its boundary.
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Ziliani, Cristina, and Marco Ieva. "Retail shopper marketing: the future of promotional flyers." International Journal of Retail & Distribution Management 43, no. 6 (June 8, 2015): 488–502. http://dx.doi.org/10.1108/ijrdm-02-2014-0022.
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Purpose – The purpose of this paper is to evaluate the recent evolution of store flyers to illustrate how a tool of traditional marketing can be applied to generate insight on customer “couch-to-cart” behaviour thus supporting an innovating shopper marketing approach. The authors support this position by elaborating on three themes: first, the recent evolution of flyers, driven by incorporation of customer insight derived from loyalty data and by new features enabled by flyer digitalization; second, the evolution of the flyer planning and management process, related to opportunities and challenges in the retailer organisational structure; and third, the rise of online flyer aggregators. Design/methodology/approach – The authors used field interviews. The authors included the perspectives of different subjects involved in planning and delivering flyer-based promotions. Secondary data were also collected regarding flyer activities of a sample of 67 retail groups across 15 countries and four industries. Findings – Critical aspects of flyers as retail marketing tools emerged. The authors found that there are changes taking place in flyer-based promotion caused by “fertilisation” by loyalty data and digital that have not been captured by research so far. Retailers are experimenting with flyer aggregators. These infomediaries generate new insight on various aspects of the shopping cycle. Retailers can use these metrics to improve flyer strategy and negotiation with suppliers. The authors shed light on obstacles that prevent exploitation of shopper marketing benefits and value. Among the managerial challenges the authors found retailer organisation and management and functional integration. Research limitations/implications – The paper points to four areas for future research: promotion innovation, electronic intermediaries, marketing organisation and competition. Research questions are suggested. Practical implications – This study contributes to retail management by identifying best practices that support promotional campaign development in a shopper marketing perspective. The authors provide suggestions around the incorporation of loyalty data in the flyer planning process and the creation of inter-functional teams. Originality/value – Academic research has long addressed flyer-based promotion, but has not linked it to innovation or shopper marketing. Little or no attention has been paid to the flyer management process and its organisational dimensions, nor to digital flyers.
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Alshaykha, Ali Mustafa Ali. "E-learning Visual Design Elements of User Experience Perspective." Tikrit Journal of Engineering Sciences 29, no. 1 (July 13, 2022): 111–18. http://dx.doi.org/10.25130/tjes.29.1.9.
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The visual elements play an essential role in E-learning utilisations that impact the effectiveness of the learning users. That requires highlighting the effect of new elements of E-learning on the learning outcomes of students as well as users. The study was carried out in two phases. In the first phase, a literature review was conducted to identify the most relevant studies on the subject. This paper investigates empirical identification and examines both E-learning text and non-text related to the category of visual materials. The user experience design perspective covers literature surveys, interviews, and questionnaires. Research has been done on the types and functions of the visual elements of E-learning. Therefore, based on the existing E-learning Levin visual model elements, including "organisational", "descriptive", "interpretative", "deformable", "decorative", and "social", distinguish the correlation degree of each element with learning content and persistence. The result shows better user satisfaction enhancement and promotion of E-learning's learning effectiveness and persistence. In addition, from the perspective of user experience, it is found that social elements are the potential needs of users, and sociality is one of the characteristics of digital learning.
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Umans, Timurs, Martin Kockum, Elin Nilsson, and Sofie Lindberg. "Digitalisation in the banking industry and workers subjective well-being." International Journal of Workplace Health Management 11, no. 6 (December 3, 2018): 411–23. http://dx.doi.org/10.1108/ijwhm-05-2018-0069.
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Purpose The purpose of this paper is to explore how bankers perceive digitalisation relating to their subjective well-being. The paper seeks to further explore how this relation is contingent on the aspect of structural organisation represented by the concept of individualist/collectivist organisational culture. Design/methodology/approach The study is based on the survey distributed to employees of 18 bank offices in the south of Sweden, which 161 employees answered. The analysis of the data was performed by descriptive statistics, principle component analysis, Pearson correlations, multiple linear and moderating multiple linear regression analyses. Findings The study indicates that bankers’ experience digitalisation as a four-faceted construct: a tool for information management, and work optimisation, customer relation management and as a change agent. The study suggests that the use of digital tools for work optimisation has a positive relation to the work- related dimensions of subjective well-being as well as a spillover effect on the life balance and life satisfaction dimensions. It also indicates that the information management dimension has a positive relation to the life satisfaction aspect of subjective well-being. Finally, the study found that increasing the degree of collectivist organisation culture has a positive moderating effect on the relation between the use of digital tools for work optimisation and life balance and subjective well-being, respectively. Originality/value The study reveals a new way of operationalising digitalisation in banks and is the first study of its type to explore the relationship between digitalisation different facets and banker subjective well-being.
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N.P., Nwinyokpugi, and Dornanu L. "Civil Service Efficiency: Leveraging on Electronic Administration Tools." African Journal of Law, Political Research and Administration 5, no. 1 (November 23, 2022): 63–83. http://dx.doi.org/10.52589/ajlpra-jdqam9cd.
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This study investigated the relationship between electronic administration strategies and organisational efficiency of the civil service sector in Rivers State, Nigeria. Digital administration provides governments with an effective and efficient channel to facilitate their internal administrations and will improve their external services, thereby increasing transparency and generating a higher degree of trust. This study used a descriptive research technique through the adoption of a cross-sectional survey design. Twenty ministries were conveniently sampled for this study. The instrument of data collection employed to obtain relevant data for analysis was a structured close-ended questionnaire. The study population comprised twenty (20) out of the twenty-five (25) ministries in Rivers State civil service sector as released by Rivers State Government of Nigeria. Two (2) copies of the questionnaires were administered to 40 census senior management members (director and deputy director) from the twenty (20) ministries, giving a total of forty (40) respondents. The data were analysed using Pearson's Product Movement Correlation statistic. The results of analysed data showed that the dimensions of electronic administration strategies, which included but were not limited to enterprise content management, electronic transaction, document management system and workflow management system, significantly correlated positively with the measures of organisational efficiency being cost reduction and quality service delivery. The finding also showed a high moderating effect of information and communication technology on electronic administration strategies and organisational efficiency in the civil service sector, Rivers State, Nigeria. Relying on the empirical findings, the study concluded that electronic administrative strategies have a positive significant relationship with organisational efficiency. It is therefore recommended that enterprise content management, electronic transaction, document management system and workflow management system identified in this study should be utilised as they enhance organisational efficiency.
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Saurabh, Kumar, Ridhi Arora, Neelam Rani, Debasisha Mishra, and M. Ramkumar. "AI led ethical digital transformation: framework, research and managerial implications." Journal of Information, Communication and Ethics in Society 20, no. 2 (December 7, 2021): 229–56. http://dx.doi.org/10.1108/jices-02-2021-0020.
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Purpose Digital transformation (DT) leverages digital technologies to change current processes and introduce new processes in any organisation’s business model, customer/user experience and operational processes (DT pillars). Artificial intelligence (AI) plays a significant role in achieving DT. As DT is touching each sphere of humanity, AI led DT is raising many fundamental questions. These questions raise concerns for the systems deployed, how they should behave, what risks they carry, the monitoring and evaluation control we have in hand, etc. These issues call for the need to integrate ethics in AI led DT. The purpose of this study is to develop an “AI led ethical digital transformation framework”. Design/methodology/approach Based on the literature survey, various existing business ethics decision-making models were synthesised. The authors mapped essential characteristics such as intensity and the individual, organisational and opportunity factors of ethics models with the proposed AI led ethical DT. The DT framework is evaluated using a thematic analysis of 23 expert interviews with relevant AI ethics personas from industry and society. The qualitative data of the interviews and opinion data has been analysed using MAXQDA software. Findings The authors have explored how AI can drive the ethical DT framework and have identified the core constituents of developing an AI led ethical DT framework. Backed by established ethical theories, the paper presents how DT pillars are related and sequenced to ethical factors. This research provides the potential to examine theoretically sequenced ethical factors with practical DT pillars. Originality/value The study establishes deduced and induced ethical value codes based on thematic analysis to develop guidelines for the pursuit of ethical DT. The authors identify four unique induced themes, namely, corporate social responsibility, perceived value, standard benchmarking and learning willingness. The comprehensive findings of this research, supported by a robust theoretical background, have substantial implications for academic research and corporate applicability. The proposed AI led ethical DT framework is unique and can be used for integrated social, technological and economic ethical research.
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Lang, Luciana. "“Sometimes you don’t know how to move” cultural savviness and learning the ropes of bureaucracy." Journal of Organizational Ethnography 8, no. 2 (July 8, 2019): 196–210. http://dx.doi.org/10.1108/joe-01-2018-0005.
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Purpose Recent works by organisational anthropologists have identified bureaucracy as a major challenge for unskilled workers in the global economy. Daily encounters with bureaucratic processes only enhance general feelings of inadequacy, frustration and insecurity experienced by social groups who have to rely on precarious work. However, a focus on people’s homespun strategies and on the role of the non-profit sector in helping them to navigate bureaucracy is still incipient. The paper aims to discuss these issues. Design/methodology/approach The research, ethnographic in its approach, unveils some of these challenges by drawing on 29 interviews with migrant workers in a third sector organisation in Manchester, UK. It explores migrants’ work experiences and aspirations, and the strategies used to navigate the bureaucracy embedded in the organisation of their lives. Informed by the different roles the researcher performed at the centre and by the inter-disciplinary nature of the projects, the methodology includes interviews, participative observation, analysis of life story narratives and drawings, and participation in community workshops. Findings While acknowledging that bureaucracy can keep people in liminal spaces and enhance their sense of insecurity, this paper reveals how personal aspirations and the ability to make connections across different social networks provide the much needed drive that enables migrants to acquire language skills, a tool that helps them to learn the ropes of bureaucratic processes, become culturally savvy, and leave the stage of quasi-citizenship. Originality/value Responses highlight the significance of recent welfare reforms and reveal adaptive mechanisms to deal with resulting uncertainties, which include the use of a variety of social networks, learning hew digital and language skills, and seeking specialized knowledge found in organisations in the third sector. The study also questions the taken-for-granted rationality of bureaucracy, unveiling its messy and ambiguous logic.
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Schinagl, Stef, and Abbas Shahim. "What do we know about information security governance?" Information & Computer Security 28, no. 2 (January 25, 2020): 261–92. http://dx.doi.org/10.1108/ics-02-2019-0033.
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Purpose This paper aims to review the information security governance (ISG) literature and emphasises the tensions that exist at the intersection of the rapidly changing business climate and the current body of knowledge on ISG. Design/methodology/approach The intention of the authors was to conduct a systematic literature review. However, owing to limited empirical papers in ISG research, this paper is more conceptually organised. Findings This paper shows that security has shifted from a narrow-focused isolated issue towards a strategic business issue with “from the basement to the boardroom” implications. The key takeaway is that protecting the organisation is important, but organizations must also develop strategies to ensure resilient businesses to take advantage of the opportunities that digitalization can bring. Research limitations/implications The concept of DSG is a new research territory that addresses the limitations and gaps of traditional ISG approaches in a digital context. To this extent, organisational theories are suggested to help build knowledge that offers a deeper understanding than that provided by the too often used practical approaches in ISG research. Practical implications This paper supports practitioners and decision makers by providing a deeper understanding of how organisations and their security approaches are actually affected by digitalisation. Social implications This paper helps individuals to understand that they have increasing rights with regard to privacy and security and a say in what parties they assign business to. Originality/value This paper makes a novel contribution to ISG research. To the authors’ knowledge, this is the first attempt to review and structure the ISG literature.
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Che Ibrahim, Che Khairil Izam, Norsabrina Aine Mohamad Sabri, Sheila Belayutham, and Abdul Mahamadu. "Exploring behavioural factors for information sharing in BIM projects in the Malaysian construction industry." Built Environment Project and Asset Management 9, no. 1 (March 4, 2019): 15–28. http://dx.doi.org/10.1108/bepam-02-2018-0042.
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Purpose Despite the wave of enthusiasm for building information modelling (BIM) as a platform for information sharing, issues from the context of information-sharing behaviours still exist. The purpose of this paper is to explore the behavioural factors for successful information sharing in BIM projects in Malaysia. Design/methodology/approach Based on a literature review, a questionnaire was designed containing seven identified behavioural factors and their sub-elements. Data were collected through a questionnaire survey with 42 experienced BIM practitioners. In addition to that qualitative semi-structured interviews were conducted with nine construction practitioners in the Malaysian construction industry. Initially, a descriptive statistical analysis was adopted, followed by multivariate analysis that was employed to examine the possible effect of demographic attributes (i.e. nature of organisation and work experience in BIM) on the behavioural factors. Findings The analytical results indicated that communication, accountability and trust were the top three behavioural factors influencing successful information sharing. Additionally, the majority of the behavioural factors on information sharing were found to be not significantly dependent on both, the nature of organisations and the level of BIM experiences. Overall, the success of information sharing in the digital environment (i.e. BIM) depends on organisational behaviour supported by the collaborative constructs. Research limitations/implications Due to the fact that BIM implementation in Malaysia is still in its infancy, this study was limited to local context with small-scale BIM practitioners. Therefore, their views may not represent all BIM-related stakeholders in the industry. Practical implications The success of information sharing in BIM projects is a result of a combination of various factors, and this study provides construction practitioners with information on the behavioural factors, which could assist them in creating collective and collaborative information sharing in a digital environment. Originality/value Despite the fact that this study is country specific, the paper presents a new perspective on the behavioural context of information sharing in BIM projects. The findings further extend the current BIM literature by providing an insight into what it takes for project teams to reinforce their information sharing in the Malaysian digital environment through improvements in behaviours.
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Dermott, McMeel. "Robots and AR: towards a platform economy for construction." Journal of Information Technology in Construction 24 (December 4, 2019): 527–39. http://dx.doi.org/10.36680/j.itcon.2019.029.
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Platform economies like Uber and AirBnB have emerged quickly to dominate and radically reconfiguring social, geographic and organisational structures of existing economic systems; putting markets into a state of contingency and flux. What is a platform economy for construction? This paper reports on research investigating the implementation and combination of new technology, made possible by through a ‘platform’ approach to disrupt design and making processes and offer insight into potential futures. This project explores automated robotic construction, automatic recognition of building components and Augmented Reality overlay of additional data. The paper reviews existing literature to explore similarities and differences between construction and other sectors being disrupted by platforms. The research methodology develops a digital software platform to investigate how much of the design, fabrication and assembly of a ‘digital igloo’ can be automated. The igloo itself is a simple structural form intended to showcase composite panels. Results reveal construction is organizationally strikingly similar to sectors currently being disrupted. They also show the surprising extent to which design, fabrication and assembly can be contained within a digital platform. The biggest challenge was perhaps to do with tolerance, specifically when and where there is a focus on precision. Conclusions suggest the complexity of construction is likely to prevent an immediate and complete shift to a platform economy. It is more likely in the short term that contained and discrete aspects of construction, such as transport or equipment, might be suited to adoption.
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Abdul Rahman, Abdul Rahim, Suhana Mohezar, Nurul Fadly Habidin, and Nursyazwani Mohd Fuzi. "Critical success factors of the continued usage of digital library successful implementation in military-context." Digital Library Perspectives 36, no. 1 (January 13, 2020): 38–54. http://dx.doi.org/10.1108/dlp-10-2019-0038.
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Purpose This paper aims to identify the critical success factors of the continued usage of digital library (DL) successful implementation from the perspective of users with organisation support factors as key antecedents. Design/methodology/approach Based on the extensive literature review, this study has constructed a conceptual framework based on organisational support perspectives and updated Delone and McLean’s information system success model. A pilot study was carried out on a sample of 105 respondents from military-context. A survey instrument including 22 measurement items was designed to identify the level of DL information system (IS) successful implementation practices in military context. Descriptive statistical analysis and reliability analysis were used to analyse the data with SPSS software. Findings The findings indicate that training and education, DL environment and communication support, continuation of usage intention, net benefits and user satisfaction are the critical success factors that play key role in ensuring the continued usage DL successful implementation in military context. The military-context DL needs to obtain critical success factors of DL practices implementation to sustain its continued usage, particularly for the active users of its members. Research limitations/implications This study only considered the military personnel who have visited the five main military libraries. For practical implications, the development of instruments in this study may be valuable tools to evaluate DL in other DL settings in Malaysian context other than academic settings. Originality/value This study makes a new contribution to DL IS successful implementation practices in military context. This study also provides important information for decision-makers involved in DL IS successful implementation practices and provides useful reference for future researchers in this research area.
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Davis-Singaravelu, Susila. "The Potential to Build Collective Capacity for Organisational Learning in the Context of Teachers’ Use of Digital Technology for School Improvement." Education Sciences 12, no. 1 (January 7, 2022): 33. http://dx.doi.org/10.3390/educsci12010033.
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This article considers how digital spaces focused on whole school improvement combined with supportive leadership may be mobilised towards building collective capacity for evidence-informed practice and organisational learning. This topic originated from a qualitative, multi-method design-based research (DBR) project that studied practitioners’ use of an online resource for primary school practitioners called Pathways for school improvement, designed by Oxford University Press (OUP). Semi-structured interviews, participant observations and a documentary analysis were conducted with teachers and senior leaders in five primary schools across England between 2014 and 2016. Connections were made with the dynamic approach to school improvement (DASI) that encourages practitioners to systematically engage with a variety of evidence in their reflections and efforts to design school and classroom improvement strategies. Pathways’ four-step system and series of systematised tasks under each step seemed to provide opportunities for practitioners to explore elements of theory and practice in conjunction with empirical and pupil performance data, and potentially guide them through how to collaborate with others in developing specific whole school approaches to improvement. Opportunities and challenges in developing collective capacity for improvement are also explored.
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Valos, Michael John, Fatemeh Haji Habibi, Riza Casidy, Carl Barrie Driesener, and Vanya Louise Maplestone. "Exploring the integration of social media within integrated marketing communication frameworks." Marketing Intelligence & Planning 34, no. 1 (February 1, 2016): 19–40. http://dx.doi.org/10.1108/mip-09-2014-0169.
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Purpose – At present no frameworks exist for services marketers to incorporate social media (SM) within marketing communications planning. The majority of integrated marketing communications (IMC) frameworks were developed prior to the development of the widespread use of digital and SM for information seeking, sales and service. The purpose of this paper is to investigate this issue for services marketers specifically as they differ from FMCG, industrial and durable marketers in terms of marketing messages, branding, media and channels. Furthermore, as they are less reliant on outsourced sale channels they have more potential than other industries to integrate social and digital media to build awareness, brands and sales. Design/methodology/approach – Depth interviews were conducted with eight senior services marketing executives to identify the impact of SM on marketing communications planning, implementation and measurement. Findings – The findings revealed that the unique characteristics of SM (such as interactivity and individualisation, integration of communication and distribution channels, immediacy and information collection) impact traditional marketing communications frameworks. These impacts manifested in 12 modifications specific to services and SM to traditional generic IMC frameworks encompassed by the themes of reach, service channel, word-of-mouth advocacy, consumer generated messages, listening and behavioural measurement. Practical implications – The rapidly evolving nature of SM means senior services marketers need to educate organisational stakeholders regarding implementation issues, which may be a barrier to effective integration of SM within marketing communications. Originality/value – With digital marketing communications budgets reaching 30 per cent within some organisations, it is timely to put forward a marketing communication decision-making framework that first incorporates SM and second is suitable for services marketers.
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Bienhaus, Florian, and Abubaker Haddud. "Procurement 4.0: factors influencing the digitisation of procurement and supply chains." Business Process Management Journal 24, no. 4 (July 2, 2018): 965–84. http://dx.doi.org/10.1108/bpmj-06-2017-0139.
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Purpose While digitisation is a key driver of the fourth industrial revolution (Industry 4.0); organisations have different approaches to deal with this topic to get a clearer picture of the opportunities and challenges concerning the digital transformation. The purpose of this paper is to identify the impact of digitisation on procurement and its role within the area of supply chain management. The research will also explore potential barriers to digitising procurement and supply chains and ways to overcome them. Finally, the significance of potential enabling technologies to the digitisation will also be examined. Design/methodology/approach A quantitative approached utilising an online survey was used to collect the primary data for this study. Data were collected from 414 participants directly involved with procurement or related business functions and work for different organisations in different industries. The survey included eight items about the impact of digitisation on organisational performance in the area of procurement and supply chains; ten items related to key barriers to digitisation of organisations and ways to overcome them; and seven items about enabling technologies to leverage procurement procedures and processes digitisation. All of these items utilised the Likert five-point level of agreement scale. Findings The findings indicate that digitisation of procurement process can yield several benefits including: supporting daily business and administrative tasks, supporting complex decision-making processes, procurement will become more focussed on strategic decisions and activities, procurement will become a strategic interface to support organisational efficiency, effectiveness, and profitability, and supporting the creation of new business models, products, and services. The authors were also able to confirm that there are barriers to digitising procurement process and supply chains and such barriers found in existing procedures, processes, capacities, and capabilities. Finally, the significance of a number of enabling technologies to the digitisation process was revealed. Originality/value To the best of the authors’ knowledge, this is the first study of its kind with participants located world-wide. Industry 4.0 as a topic had been explored within different business areas and functions but very limited research specifically explored potential impact, barriers, and enabling technologies of procurement 4.0. The results can be beneficial for organisations already implemented Industry 4.0 or planning to do so. The study can also benefit academic scholars interested in the researched topic, business professionals, organisations within different sectors, and any other party interested in understanding more the concept of procurement 4.0.
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Wilson-Kovacs, Dana. "Effective resource management in digital forensics." Policing: An International Journal 43, no. 1 (December 4, 2019): 77–90. http://dx.doi.org/10.1108/pijpsm-07-2019-0126.
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Purpose Building on the findings of a British Academy-funded project on the development of digital forensics (DF) in England and Wales, the purpose of this paper is to explore how triage, a process that helps prioritise digital devices for in-depth forensic analysis, is experienced by DF examiners and police officers in four English police forces. It is argued that while as a strategy triage can address the increasing demand in the examination of digital exhibits, careful consideration needs to be paid to the ways in which its set-up, undertaking and outcomes impact on the ability of law enforcement agencies to solve cases. Design/methodology/approach The methodological approach adopted here builds on the ethnographic turn in criminology. The analysis draws on 120 h of ethnographic observations and 43 semi-structured interviews. Observational data of the working DF environment at each location and a systematic evaluation of internal documents, organisational settings and police priorities helped refine emergent analysis threads, which were analytically compared between sites and against the testimonies of members of different occupational groups to identify similarities and differences between accounts. Findings The findings emphasise the challenges in the triage of digital exhibits as they are encountered in everyday practice. The discussion focusses on the tensions between the delivery of timely and accurate investigation results and current gaps in the infrastructural arrangements. It also emphasises the need to provide police officers with a baseline understanding of the role of DF and the importance of clearly defined strategies in the examination of digital devices. Originality/value This paper aims to bridge policy and practice through an analysis of the ways in which DF practitioners and police officers in four English constabularies reflect on the uses of triage in DF to address backlogs and investigative demands. Highlighting the importance of digital awareness beyond the technical remit of DF units, it offers new insights into the ways in which police forces seek to improve the evidential trail with limited resources.
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Babapour Chafi, Maral, Annemarie Hultberg, and Nina Bozic Yams. "Post-Pandemic Office Work: Perceived Challenges and Opportunities for a Sustainable Work Environment." Sustainability 14, no. 1 (December 28, 2021): 294. http://dx.doi.org/10.3390/su14010294.
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The widespread adoption of remote and hybrid work due to COVID-19 calls for studies that explore the ramifications of these scenarios for office workers from an occupational health and wellbeing perspective. This paper aims to identify the needs and challenges in remote and hybrid work and the potential for a sustainable future work environment. Data collection involved two qualitative studies with a total of 53 participants, who represented employees, staff managers, and service/facility providers at three Swedish public service organisations (primarily healthcare and infrastructure administration). The results describe opportunities and challenges with the adoption of remote and hybrid work from individual, group, and leadership perspectives. The main benefits of remote work were increased flexibility, autonomy, work-life balance and individual performance, while major challenges were social aspects such as lost comradery and isolation. Hybrid work was perceived to provide the best of both worlds of remote and office work, given that employees and managers develop new skills and competencies to adjust to new ways of working. To achieve the expected individual and organisational benefits of hybrid work, employers are expected to provide support and flexibility and re-design the physical and digital workplaces to fit the new and diverse needs of employees.