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Journal articles on the topic 'Digital Payment'
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Iradianty, Aldilla. "Digital Payment: Perspektif Gender dalam Pemilihan Jasa Pembayaran Digital." JBMI (Jurnal Bisnis, Manajemen, dan Informatika) 18, no. 1 (June 20, 2021): 34–45. http://dx.doi.org/10.26487/jbmi.v18i1.13409.
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In today's digital era buyers and sellers are using digital payment applications with non-cash payment transactions, in this transaction, there are other parties involved, namely, digital payment providers, where the digital payment provider from the buyer will continue the transaction to the financial network used by the seller. quickly, safely and cheaply, and in real-time, so that immediately the buyer and seller know whether the transaction was successful or not because they are using their smartphone devices. Gender differences, between men and women, can lead to differences in terms of spending with transactions through digital payments, therefore this study will look at whether there are differences between men and women in terms of using digital payments. The research approach used is quantitative research with the help of a questionnaire. A total of 104 users were involved in this study to be asked for information about experiences in using various payments provided by four popular digital payment providers in Indonesia, namely Gopay, Ovo, LinkAja, and Dana. For data analysis, this study uses a different test analysis for each sample, and the results show that there is no difference in the use of digital payments seen from a gender perspective.
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Gayathri, A., and P. Shanmugam. "Digital Payment A Way Forward for Urban Dwellers." Shanlax International Journal of Arts, Science and Humanities 10, no. 4 (April 1, 2023): 6–10. http://dx.doi.org/10.34293/sijash.v10i4.5960.
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A Digital payment, sometimes called an electronic payment is the transfer of value from one account to another using a digital medium. Digital payment has provided opportunity for India to empower its people and make them to use it and overcome the outdated banking system. Digital payments have changed people’s financial behaviour. Now days online becomes daily part of our lives, mainly because it is so convenient. It offers payments satisfaction, convenience, time savings, safety, availability of various vendors and services to the customer. Majority of the vendors prefer G-pay. Students and homemaker also using digital payment service. Applying frequencies and percentages this paper found that usage of online features of digital payments by the respondents and vendor preference on digital payment also offers that customer prefers to digital payment.
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Jerath, Dr Sangeeta. "Digital Payments in India: An Analysis." International Journal of Innovative Technology and Exploring Engineering 11, no. 11 (October 30, 2022): 47–54. http://dx.doi.org/10.35940/ijitee.k9303.10111122.
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With the liberalisation of the Indian banking sector in 2014, the digital payment ecosystem has undergone a steady transformation which can be attributed to the usage of new technologies like Automated Teller Machines (ATM) and Magnetic Ink Character Recognition (MICR). Digital payment systems offer convenience and security while transacting. In 2010, a variety of payment products (stored value cards, wallets, and recharge vouchers) and service providers were introduced. The launching of Digital India in 2015, gave a further boost to the digitalization process. Initiatives have been taken to improve the payment infrastructure to make technology accessible and cost-effective. This study examines the growth of digital payments in India, growth in different modes of payment in India as well as growth in Indian Payment Infrastructures. For this study, data has been compiled from RBI Bulletin, RBI Annual Reports, RBI Reports and authentic websites. The analysis of Payment and Settlement System Statistics revealed exponential growth in the usage of various modes of digital payment. RBI has constructed Digital Payment Index (DPI) with a base period of March 2018 and a DPI score of 100. The high DPI scores released by RBI revealed the widespread use and deepening of digital payments in India. This has been made possible by the Government of India's and the RBI's consistent efforts to improve Payment Infrastructure. The study found that India is experiencing robust growth in the digital payments arena.
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Rahma, Haliza Nur, Dwi Rahma Hanum, Adhe Vitha Noviyanti, and Nanik Kustiningsih. "F. PENGGUNAAN ELECTRONIC PAYMENT SEBAGAI SOLUSI PEMBAYARAN PADA UMKM SERENDIPITY SNACK DITENGAH PANDEMI COVID-19." Inovasi Manajemen dan Kebijakan Publik 4, no. 2 (December 6, 2021): 71. http://dx.doi.org/10.54980/imkp.v4i2.161.
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Abstrak : Perkembangan teknologi membuat semua hal menjadi lebih muda termasuk dalam hal bertransaksi. Salah satu inovasi baru yg muncul saat ini adalah digital payment. Digital payment termasuk salah satu cara pembayaran yang sangat praktis dan fleksibel, karena dilakukan via internet. Dengan adanya digital payment setiap orang bisa dengan mudah bertransaksi tanpa bersusah payah pergi ke ATM ataupun menemui penjual secara langsung untuk meminimalisir penyebaran virus covid-19. Serendipity snack yang baru memulai usaha juga menerapkan sistem digital payment sebagai inovasi baru dalam pembayaran produk. Penelitian ini bertujuan untuk mengetahui dampak optimalisasi digital payment, apakah efisien dan menguntungkan bagi pembeli dan penjual pada UMKM Serendipity Snack ditengah pandemi. Metode yang digunakan dalam penelitian ini menggunakan metode deskriptif kualitatif agar bisa memberikan pemahaman yang lebih mendetail serta dengan hasil yang diperoleh sangat efisien ketika transaksi. Hasil dari penelitian ini menyatakan bahwa digital payment dapat memberikan kemudahan bagi customer untuk melakukan pembayaran ditengah pandemi karena meminimalisir kontak fisik, selain itu penggunaan digital payment juga memudahkan penjual dalam bertransaksi karena penjual tidak lagi dipusingkan dengan uang kembalian sehingga lebih mudah dalam pembukuan transaksi.
Kata Kunci : Digital Payment, transaksi
Abstract : The development of technology makes all things easier, including in terms of transactions. One of the new innovations emerging today is digital payment. Digital payment is one of the most practical and flexible payment methods, because it is done via the internet. With digital payments, everyone can easily transact without bothering to go to ATMs or meet sellers directly to minimize the spread of the covid-19 virus. Serendipity Snack, which has just started a business, has also implemented a digital payment system as a new innovation in product payments. This study aims to determine the impact of optimizing digital payments, whether it is efficient and profitable for buyers and sellers on Serendipity Snack SMEs in the midst of a pandemic. The method used in this study uses a qualitative descriptive method in order to provide a more detailed understanding and the results obtained are very efficient during transactions. The results of this study state that digital payments can make it easier for customers to make payments in the midst of a pandemic because it minimizes physical contact, besides using digital payments also makes it easier for sellers to transact because sellers are no longer bothered with change so it's easier to book transactions.
Keywords: Digital Payment, transaction
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Zitha, Themba, and Darry Penceliah. "Perceptions Regarding Digital Payments in Online Shopping amongst Millennials in KwaZulu-Natal, South Africa." African Journal of Inter/Multidisciplinary Studies 4, no. 1 (2022): 338–49. http://dx.doi.org/10.51415/ajims.v4i1.1047.
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Contemporary business continues to leverage the opportunities of internet connectivity for marketing, sales, and visibility. Digital payment plays an imperative role in online shopping transactions. With the evolution of online shopping, there has been a paradigm shift from traditional payment methods to a faster digital payment method. This paper assesses millennials’ perceptions of digital payments for online shopping. A cross-sectional study was undertaken using a quantitative method. Three hundred and ninety-three millennials completed a self-administered questionnaire. Descriptive and inferential statistical methods were utilised to summarise and analyse the results. Respondents used different types of digital payments for online shopping, namely, credit card, debit card, micropayment, digital wallet, PayPal, Bitcoin, and in-app purchase. Some of the challenges pertaining to digital payment methods are security, privacy, and trust issues. There is a dire need to develop various interventions and strategies such as standardisation of the browser and device support to educate consumers, integrate more banks, develop synergy with credit card companies, reduce fees for low-risk transactions, make digital payment easier, and personalise the digital payment process and its value chain to make digital payments more secure and safe for effective transaction and online payments.
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Deepa, M. "A Study on Consumer Awareness and Satisfaction towards Online Digital Payment - With Special Reference to Pollachi Taluk." ComFin Research 9, no. 3 (July 1, 2021): 25–29. http://dx.doi.org/10.34293/commerce.v9i3.4048.
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Digital payment a way to make payment that is made through digital modes. In digital payments the payer and payee or both can use the digital modes to send and receive money. It is also called electronic payment. There is no need for have hard cash for every transaction involved in the digital transactions. All the transactions are done only through online payments. It is convenient way to make payments. The objectives of the studies are: To identify the customer preference towards Digital payment and to measure the customer level of satisfaction about Digital payment services. This study is based on both primary data and secondary data which is collected from the consumers to find out awareness and satisfaction about digital payments. There are 100 respondents were taken for this study y using convenience sampling method. This study was conducted only in Pollachi taluk. The following statistical tools were used to analyze the data: Percentage analysis and Fried man rank test. Some of the findings of the studies are: majority 67% of the respondents are female, majority 69% of the respondents age group between 20-35 years, majority 70% of the respondents are unmarried. The consumers are satisfied with the following methods of digital payments. The first rank given to RTGS and followed by Phone pay, Paytm app, NEFT, RTGS, Net banking, Debit card, Digital wallet, Rupay card, Paypal, and Credit card. It is concluded that most of the respondents are having more awareness about digital payments and also satisfied with the online payment. The growth of users of Smartphone and internet penetration in such area also facilitated the adoption of digital payment.
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Mubarak, Dzakisyah Alyus, Muhammad Heru Akhmadi, and Erlita Nurma Wati. "Implementasi Sistem Aplikasi Pembayaran Digital Payment Dalam Pelaksanaan Pembayaran Berbasis Cashless di Masa Pandemi Covid-19." JURNAL MANAJEMEN KEUANGAN PUBLIK 6, no. 2 (December 23, 2022): 115–22. http://dx.doi.org/10.31092/jmkp.v6i2.1699.
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In line with the trend of increasing state expenditure payments, the government uses a digital system to carry out cashless-based payments. The digital system provides advantages in the effectiveness of state expenditure payments to the payee and supports the efficiency of state financial management. One of the digital systems used is the Digital Payment application developed by the Directorate General of Treasury. This study aims to review the use of the Digital Payment application in making non-cash payments to payees (suppliers) in the 2019-2021 period. This study used a qualitative method with literature study techniques and interviews with several informants. The results of this study indicate that the use of Digital Payment in non-cash-based payments is quite effective. Even so, there are still obstacles to the mindset, system flexibility, and human resources so the application has not been implemented optimally. To improve quality, it is necessary to improve the DigiPay application and continuous outreach to MSMEs and work unit treasurers. Keywords: Payment system, Digital Payment, Public Spending, Treasury
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Ernawati, Ernawati, Salma Indira Putri, and Tabina Tabina Azzahra. "Analysis of the Impact of Digital Payment Platforms on Financial Management During the Covid-19 Pandemic (Case Study of ITB Students)." Economic Education and Entrepreneurship Journal 6, no. 1 (May 30, 2023): 50–55. http://dx.doi.org/10.23960/e3j/v6i1.50-55.
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When the Covid Pandemic hit, many changes occurred in human life. Various activities in everyday life had to be limited. including one of them in the payment transaction. Digital payments are one of the solutions that are considered the safest during a pandemic. Digital payments are very popular, especially among the younger generation, including ITB students. Students have made transactions using digital payment platforms, such as Go-Pay, OVO, mobile banking, and so on. Students have a fairly high intensity in using digital payment platforms, especially in shopping transactions of 85%. In terms of purchase transactions, food & beverage purchase transactions are in first place, and clothing and shoes purchase transactions are in second place. Ease of payment, and feeling more comfortable, as well as promos and discounts, are the three main reasons for using digital payment platforms. However, the use of digital payment platforms does not make students better at managing finances. With a digital payment platform, students become increasingly consumptive. However, digital payment platforms are very helpful in tracking expenses and income.
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Suryawan, Mohamad Arif, and La Ode Muhammad Jihad Al Faris. "PENERAPAN QR-CODE DALAM PROSES PEMBAYARAN DIGITAL DI KAMPUS." JURNAL INFORMATIKA 11, no. 2 (December 29, 2022): 107. http://dx.doi.org/10.55340/jiu.v11i2.801.
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<p><em>The payment system at Dayanu Ikhsanuddin University (Unidayan) is done manually by taking a payment slip at the financial counter, then making payments at the designated bank, such as payment of tuition fees, KKN, graduation, PBL, PPL, and final project or thesis. Payment methods like this make students often experience difficulties in making payments, causing discomfort and tend to delay payments. This study aims to apply the QR Code system in the digital payment process on campus. The research method used is the waterfall model. The method implements a sequential software life flow, starting from analysis, design, coding, and testing. This research produces a digital payment application on the Unidayan campus by implementing a QR Code system which can later make it easier for students to make payments by making a top-up and then scanning the QR code. thus it can help the finance department get data on students who have or have not paid tuition fees, namely SPP, KKN, Graduation, PBL, and Final Projects or Thesis.</em></p>
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Susanto, Eko, Ikin Solikin, and Budi Supriatono Purnomo. "A REVIEW OF DIGITAL PAYMENT ADOPTION IN ASIA." Advanced International Journal of Business, Entrepreneurship and SMEs 4, no. 11 (March 1, 2022): 01–15. http://dx.doi.org/10.35631/aijbes.411001.
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Digital payments have changed people's financial behavior, particularly in Asian countries. The expansion of the internet network and the intensification of gadget functions have grown digital payment systems in mobile payments, internet banking, QR Codes, and electronic payments. Using a Systematic Literature Review, the study examined various Scopus articles from Asian countries to obtain an overview of the factors that influence the adoption of digital payments. We analyzed 597 digital, electronic, and mobile payment articles. TAM and UTAUT were found to be the most widely found theories to significantly affect user intent and even the continuity of digital payment use. While in the method, the structural equation model becomes the most widely used analytical method in various scientific publications related to this topic. This study has found internal and external factors from users in the adoption process of digital payments, including trust, perceived risk, satisfaction, security social influences, and facilitation conditions. Interestingly, some of these factors were insignificant in some studies due to differences in digital payment products that were the object of the study, respondents, and differences in research methods and approaches.
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Parmar, Prakashchandra, and Ketaki Sheth. "A STUDY ON DIGITAL PAYMENT SYSTEM USAGE BEHAVIOUR OF CUSTOMERS OF GUJARAT STATE." International Journal of Management, Public Policy and Research 2, no. 1 (February 23, 2023): 129–35. http://dx.doi.org/10.55829/ijmpr.v2i1.121.
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The government of India is promoting the digital payments with the objective of to make seamless digital payments available to all Indian people in a way that is accessible, easy, affordable, rapid, and secure. Therefor this study is an attempt to know the digital payment usage behavior of customers of Gujarat state. The data is collected from primary sources through digital questionnaire and analyzed using IBM SPSS statistical software. This study concludes that majority of customers use digital payment system for daily and routine small amount transactions therefore it is suggested to the digital payment wallets or banks that they should offer strong security and privacy to attract and encourage customers to use digital payment system for other than small and routine transactions.
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Khando, Khando, M. Sirajul Islam, and Shang Gao. "The Emerging Technologies of Digital Payments and Associated Challenges: A Systematic Literature Review." Future Internet 15, no. 1 (December 30, 2022): 21. http://dx.doi.org/10.3390/fi15010021.
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The interplay between finance and technology with the use of the internet triggered the emergence of digital payment technologies. Such technological innovation in the payment industry is the foundation for financial inclusion. However, despite the continuous progress and potential of moving the payment landscape towards digital payments and connecting the population to the ubiquitous digital environment, some critical issues need to be addressed to achieve a more harmonious inclusive and sustainable cashless society. The study aims to provide a comprehensive literature review on the emerging digital payment technologies and associated challenges. By systematically reviewing existing empirical studies, this study puts forward the state-of-the-art classification of digital payment technologies and presents four categories of digital payment technologies: card payment, e-payment,mobile payment and cryptocurrencies. Subsequently, the paper presents the key challenges in digital payment technologies categorized into broad themes: social, economic, technical, awareness and legal. The classification and categorization of payment technologies and associated challenges can be useful to both researchers and practitioners to understand, elucidate and develop a coherent digital payment strategy.
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Leang, Pisey, Siva Shankar Ramsamy, Aniwat Phaphuangwittayakul, and Piang-or Loahavilai. "Consumer Perceptions and Behaviors on Digital Payment Adoption Among Older Generation Z and Younger Millennials in Phnom Penh, Cambodia." International Journal of Professional Business Review 8, no. 8 (August 31, 2023): e03647. http://dx.doi.org/10.26668/businessreview/2023.v8i8.3647.
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Purpose: The study's goal is to better understand how older and younger generations in Phnom Penh, Cambodia, behave when it comes to using digital payments. Investigating the choice of mobile payment application in the Phnom Penh region is another objective of this study. Here, it is also investigated how usage, economic situation, and adoption of mobile payments are related.
Theoretical framework: One of the most well-known research models on consumer behavior among younger and older generations and the adoption of new technical systems emphasizes the influence of geography, socioeconomic status, and specific traits on consumer acceptance. The concept considers factors including social effects, credibility requirements, effort expectations, and performance requirements when determining the best digital payment application.
Design/Methodology/Approach: The Unified Theory of Acceptance and Use of Technology (UTAUT) model and K-mean clustering for distance and economic status studies were used in this research paper to select 150 locals in Phnom Penh from the target population in order to study consumer behavioral intention to accept digital payment method and application.
Findings: The result we aimed to show and analyses the Digital payment methods, payments sharing, receiving, storing evidences, that older generation started understanding the digital payment by Khmer language and accepting the digital transactions from known customers. The current generation using Sathapana application and English Language in wide ranges through the Phom Penh region. The study also trying to exhibit the purpose of the digital payment systems in and across the e-commerce activities, through the older and younger generation.
Research, Practical & Social implications: The elder generation Z handled digital payments for regional transactions like banking, home tasks, loan repayment, peer lending, travel, and local marketplaces in Khmer. The subsequent generations of millennials also incorporated cross-border payments in English and Khmer.
Originality/Value: Bringing up a Digital Platform shall make a positive change in economy and circulation of economy to the people and country. Unless the people trust the digital payments, they cant share their money for the business or basic operations to run the government. Thy the Digital Payment applications shall understand the behavior of the customers and share the services through the digital payment systems.
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Srouji, Jeremy, and Dominique Torre. "The Global Pandemic, Laboratory of the Cashless Economy?" International Journal of Financial Studies 10, no. 4 (November 26, 2022): 109. http://dx.doi.org/10.3390/ijfs10040109.
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The COVID-19 pandemic has had a profound impact on payment systems and preferences around the world, reducing the use of cash in favor of digital payment instruments and accelerating the discussion around the need for a central bank digital currency. This article presents the digital payments and cashless agenda before and after the pandemic, focusing on how the changing payments landscape has influenced the priorities and decisions of regulators, banks and other financial intermediaries, with regards to the future shape of payment systems. It finds that while the pandemic demonstrated the benefits associated with building an advanced, competitive and integrated digital payments eco-system, it has also brought to the forefront more fragmentation than convergence between payment systems in different regions of the world.
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Zhou, Rui. "Sustainable Economic Development, Digital Payment, and Consumer Demand: Evidence from China." International Journal of Environmental Research and Public Health 19, no. 14 (July 20, 2022): 8819. http://dx.doi.org/10.3390/ijerph19148819.
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In this era, the global COVID-19 pandemic has hit the economy hard. In the context of great challenges to sustainable economic development, it is of great practical significance to study how digital payment can promote consumer demand and sustainable economic development. From the perspective of sustainable economic development, this paper selects panel data of various provinces in China from 2011 to 2020 to test the correlation between digital payment and consumer demand by constructing econometric models and selecting relevant indicators, so as to reveal the impact of digital payment on consumer demand and sustainable economic development. Research shows that: (1) in the context of the COVID-19 pandemic, digital payments play a special and very important role in promoting household consumption and sustainable economic development; (2) the empirical results show that digital payment has a significant positive impact on consumer demand, which indicates that digital payment has an obvious promotion effect on consumer demand; (3) further research shows that the impact of digital payment on consumer demand has obvious heterogeneity. From the perspective of regional differences, digital payment has a significant positive impact on consumer demand in the eastern and western regions, while the impact is not obvious in the northeast and central regions, even though it also has a positive impact. From the perspective of urban-rural differences, digital payment has a significant impact on consumer demand in both urban and rural areas, and this impact is greater in rural areas than in urban areas. However, from the perspective of development stage, the stage characteristics of digital payment’s impact on consumer demand in each region are not obvious, which may be caused by the short sample range. In addition, this paper also puts forward relevant suggestions for other countries to learn from.
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Tan, Emmelia, Dadang Heri Kusumah, and Acin Damanik. "Impresi e-Payment dan Niat Berperilaku Baru Bagi Pemanfaatan Inklusi Keuangan Digital UMK." Jurnal Pengembangan Wiraswasta 23, no. 3 (December 31, 2021): 163. http://dx.doi.org/10.33370/jpw.v23i3.643.
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Bagaimana impresi penggunaan e-payment dan niat berperilaku baru menggunakan e-payment di masa new normal pada usaha mikro dan kecil?. Penelitian ini bertujuan menguji model penelitian yang menjelaskan impresi e-payment dan niat berperilaku baru terhadap pemanfaatan inklusi keuangan digital UMK. Sampel penelitian adalah usaha mikro dan kecil di Cikarang, sebanyak 81 responden pemilik UMK. Data penelitian diolah dan dianalisa menggunakan SEM-PLS dengan aplikasi WrapPLS 7.0. Hasil penelitian mengemukakan bahwa impresi e-payment berpengaruh positif signifikan terhadap niat berperilaku dan inklusi keuangan. Niat berperilaku baru penggunaan e-payment berpengaruh signifikan positif pada inklusi keuangan UMK. Niat berperilaku baru memediasi parsial hubungan impresi e-payment terhadap inklusi keuangan digital UMK. Niat perperilaku baru penggunaan Fintech berkontribusi lebih besar dibandingkan impresi penggunaan e-payment pada transaksi keuangan digital UMK.How are the impressions of using e-payments and new behavior intentions using e-payments in the new normal for micro and small businesses? This study aims to examine a research model that explains the impression of e-payments and new behavioral intentions toward utilization of digital financial inclusion MSEs. The research sample is micro and small businesses in Cikarang, with 81 respondents who own MSEs. The research data was processed and analyzed using SEM-PLS with the WrapPLS 7.0 application. The results showed that the impression of e-payment had a significant positive effect on behavioral intentions and financial inclusion. The new behavioral intention to use e-payments has a significant positive effect on MSEs' financial inclusion. New behavioral intentions partially mediate the impression of e-payment on digital financial inclusion of MSEs. The new behavioral intention to use Fintech contributes more than the impression of using e-payments in MSE digital financial transactions.
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Rachmat, Lukman M. Baga, and Ninuk Purnaningsih. "Penghimpunan Dana Zakat Infak Sedekah Berdasarkan Intensi Perilaku Muslim Gen Y dalam Penggunaan Teknologi Digital Payment." AL-MUZARA'AH 8, no. 2 (December 24, 2020): 95–108. http://dx.doi.org/10.29244/jam.8.2.95-108.
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The development of lifestyle generation Y is inseparable from technological development. That changes the behavior of gen Y Muslims in making zakat, infaq, shodaqoh (ZIS) payments from conventional to digital. The purpose of this study is to describe the characteristics of Muslim gen Y related to digital ZIS payments, then to analyze what influences the behavior intention of gen Y Muslims in the use of digital payment technology for ZIS payments. The results of this study qualitatively indicate that the characteristics of digital payment technology users for ZIS payments are dominated by female gen Y Muslims. The most commonly used digital payment method is transfer via mobile banking and via e-wallet. Digital service partners that are widely used to channel digital ZIS payments to OPZ are banking institutions. The quantitative research results show that the overall variables studied, namely performance expectancy (PE), effort expectancy (EE), social influence (SI), facilitating conditions (FC), hedonic motivation (HM), price value (PV), habit (HT), and perceived security (PS) have a significant influence on the behavioral intention (BI) of gen Y Muslims in the use of digital payment technology for ZIS payments, where the greatest factor influences the intention of gen Y Muslims behavior is perceived security.
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Cahyani, Haura Novira, and Nur Fadhilah Ahmad Hasibuan. "EFEKTIVITAS DAN EFISIENSI APLIKASI PEMBAYARAN TAGIHAN TERHADAP PENDAPATAN BULANAN INDIHOME PADA PT.TELEKOMUNIKASI,TBK WITEL MEDAN." Worksheet : Jurnal Akuntansi 2, no. 1 (November 30, 2022): 54–60. http://dx.doi.org/10.46576/wjs.v2i1.2617.
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Payment of receivables collection at PT. Telekomunikasi Indonesia (IndiHome) has a payment system that follows the times. Payment Collection is one part of the company that is in charge of processing monitoring and billing data for consumers who are negligent in making payments and making reports on billing evidence, reports of consumer internet disturbances and then input into the data system which will later be seen by the regional. This study aims to see which is more effective and efficient between cash payments and non-cash payments (digital). This study uses qualitative methods with primay data types. Based on the research results, IndiHome payment transactions, both cash and non-cash, have their respective advantages and disadvantages. IndiHome payments in cash can be said to be effective because customers get payment receipts in detail, clearly and transparently. However, cash payments cannot be said to be efficient because it uses such a long process. One of them is that customers have to come and queue to pay monthly for IndiHome and this can take a long time, requires energy and money. In contrast to non- cash payments (digital). Non-effective payments have not been said to be effective because of frequent errors in making payments such as different bills, bills that do not appear, and excess payments. However, for the efficiency of digital payments, it is said to be quite efficient because the payment process is quite easy and fast. Digital payments can be made anywhere and anytime.
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Gandhi, Darshana, and Dr Bhikhalal Moradiya. "A Study of Awareness about Digital Payments among Homemaker Specially Female in Vadodara District." International Journal for Research in Applied Science and Engineering Technology 11, no. 7 (July 31, 2023): 1939–44. http://dx.doi.org/10.22214/ijraset.2023.55017.
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Abstract: Digital Payments are the fastest growing mode of payment in today's fast-paced digital world. Digital payment is a new concept that involves a monetary transaction between two or more people using an online or digital platform rather than physically exchanging money. The primary goal of going digital with payments is to keep a fair record of all monetary transactions and to keep people from losing or stealing their hard-earned money. With the rapid development of technology and the increasing popularity of digital payment methods, it is critical to understand the awareness and adoption of these services among diverse demographics. The purpose of this study is to look into the level of awareness and use of digital payment methods among homemakers in India, with a particular focus on females. The study was conducted in various urban and rural areas of India, with a diverse sample of homemakers. Data was gathered using a combination of surveys, interviews, and focus group discussions. The study focused on participants' understanding of various digital payment options, familiarity with associated technologies, and preferences for using such services. Demonetization, on the other hand, is causing a surge in cashless payments. In this future world, all payments will be made using contactless cards, mobile phone apps, and other electronic means, with notes and coins being phased out
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Jefriandi, Novan, and Muhammad Taufiq. "Aplikasi Digital Payment Pada Transaksi Di Ar-Raihan Banyuwangi." BINA INSANI ICT JOURNAL 7, no. 2 (December 28, 2020): 166. http://dx.doi.org/10.51211/biict.v7i2.1421.
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Abstrak: Payment gateway menjadi sangat populer dikala pandemi seperti saat ini. Dengan payment gateway kita dapat melakukan pembayaran kemana saja tanpa harus menggunakan uang fisik. Hal ini didukung oleh kebijakan pemerintah untuk mengurangi pertemuan fisik dengan orang lain. Ar-raihan banyuwangi adalah salah satu outlet yang menyediakan jasa retail dan cafe yang menawarkan banyak barang, sehingga banyak transaksi yang dilakukan tiap harinya. Dengan keadaan seperti itu maka untuk mendukung kebijakan pemerintah dibutuhkan suatu metode pembayaran yang tidak mengharuskan bertemunya bertemunya pedagang dalam hal ini pegawai outlet dengan para konsumen. Dengan demikian pembayaran yang harus dilakukan dapat dicek sendiri oleh konsumen. Begitupun dengan vendor penerima pembayaran yang dimiliki oleh fitur pembayaran. Sehingga memudahkan dalam hal pembayaran dan laporan transaksi.
Kata kunci: ar-raihan, outlet, payment gateway.
Abstract: Payment gateways are becoming very popular during a pandemic like today. With a payment gateway, we can make payments anywhere without having to use physical money. This was supported by government policies to reduce physical encounters with other people. Ar-Raihan Banyuwangi is one of the outlets that provide retail and cafe services that offer a lot of goods so that many transactions are carried out every day. With such circumstances, to support government policy a payment method is needed that does not require the meeting of traders, in this case, outlet employees with consumers. Thus the payments that must be made can be checked by consumers themselves. Likewise with the payment receiving vendor that is owned by the payment feature. Making it easier in terms of payments and transaction reports.
Keywords: ar-raihan, outlet, payment gateway.
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M, Prakash. "A Study on Consumer Perception Towards Digital Payment." East Asian Journal of Multidisciplinary Research 1, no. 6 (July 27, 2022): 1033–44. http://dx.doi.org/10.55927/eajmr.v1i6.688.
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The digital economy, electronic commerce and electronic banking are now being used by the new technologies and the wider global network, especially internet, within and outwardly. Increasing use of internet, electronic devices and government initiative such as digital India with a vision to transforming India into digital society by cashless transaction. After demonetization in India the digital payment system emerged tremendously. In recent days many changes took place in the payment system like digital wallets, UPI, AEPS, QR code and BHIM apps for smooth shift to digital payments. The study investigates a customer’s perception towards Digital payments. The structured questionnaire was used as research tool for understanding consumer perception of digital payment. Primary data was collected from respondents in Ramanagara district and Bangalore district.
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Salam, Karta Negara, and Muhammad Imam Taufik. "The Effect of Perceived Enjoyment on the Decision of Digital Payment Utilization in Millennial Generation." Hasanuddin Economics and Business Review 4, no. 2 (October 22, 2020): 50. http://dx.doi.org/10.26487/hebr.v4i2.2442.
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Digital payment is a payment method using electronic media. Someone can make payment transactions with a short message service (SMS), internet banking, mobile banking, or electronic wallet. This study aimed to analyze the effect of perceived enjoyment on the decision to use digital payments on the millennial generation in Makassar city. Respondents in this study were citizens of Makassar who use digital payment. The analysis technique used was descriptive analysis and simple linear regression. The results showed that perceived enjoyment had a positive and significant effect on the Millennials’ decision to use digital payment. It implies that the higher perceived enjoyment felt by Millennials in Makassar City, the higher the chance of their decision to utilize digital payment in transactions.
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Parvathy, V., and D. Durairaj. "A Study on Users Perception and Awareness towards Digital Payment Security Threats among Youngsters in Chennai, Tamil Nadu, India." Asian Review of Social Sciences 10, no. 2 (November 5, 2021): 30–34. http://dx.doi.org/10.51983/arss-2021.10.2.2988.
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After demonetisation the usage of digital transaction is increased. Digital payment refers to doing money transaction through online with the help of internet. E wallets and prepaid payment instruments also introduced for the growth of digital payments. Since it is time saving and easy of doing transaction, users also slowly adopting the digital culture, But on the other side security related issues also faced by users. Digital payment security threats refer to stealing of information, unauthorised transaction, malware attack, and phishing. RBI and government of India has introduced guidance for digital transaction. This study focused on Chennai users perception and awareness towards digital payment security threats among youngster in Chennai area
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Aulia, Sisca. "Pola Perilaku Konsumen Digital Dalam Memanfaatkan Aplikasi Dompet Digital." Jurnal Komunikasi 12, no. 2 (December 10, 2020): 311. http://dx.doi.org/10.24912/jk.v12i2.9829.
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This research is about consumer behavior in making digital payments in buying and selling transactions. Digital payment methods are a new way of making payments, especially in times of a pandemic like today, this is also a result of government policies, various countries globally to not do many activities outside the home and keep each other apart during the Covid-19 pandemic. Consumer behavior has begun to switch conventional payment instruments to digital payments. Payment via digital wallets has become popular and most accepted as an emerging payment method in both developed and developing countries. This research itself aims to determine the behavior patterns of millennial consumers with impulsive buying because of seeing promotions and digital payment facilities. Based on this, the use of digital wallets on millennial consumer behavior during the Covid-19 pandemic is the object of research. This study uses a qualitative descriptive method with a literature approach. The research data is obtained through literature study and theoretical studies from various scientific sources. The results of the study show that the Covid-19 pandemic has increased the use of digital wallets to the tendency of consumer consumerism to use electronic transactions that are more suitable and efficient for use during a pandemic. The digital era has developed rapidly in a society that has adapted to become an adaptive shopper in a cashless society that has developed a new normal culture, namely electronic payment transactions through digital wallets. Penelitian ini mengenai perilaku konsumen melakukan pembayaran digital dalam transaksi jual-beli. Metode pembayaran digital menjadi cara baru melakukan pembayaran terlebih lagi di masa pandemi seperti sekarang ini, hal ini juga sebagai dampak dari kebijakan pemerintah, berbagai negara secara global untuk tidak banyak melakukan kegiatan di luar rumah serta menjaga jarak satu sama lain di masa pandemi Covid-19. Perilaku konsumen mulai beralih alat pembayaran konvensional menjadi pembayaran digital. Pembayaran melalui dompet digital telah populer dan paling diterima sebagai metode pembayaran yang muncul di negara maju dan berkembang. Penelitian ini sendiri bertujuan untuk mengetahui pola perilaku konsumen milenial dengan pembelian yang cepat serta tidak direncanakan (impulsive buying) karena melihat promosi dan sarana pembayaran digital. Berdasarkan hal tersebut, penggunaan dompet digital pada perilaku konsumen milenial di saat pandemi Covid-19 menjadi obyek penelitian. Penelitian ini menggunakan metode deksriptif kualitatif dengan pendekatan literature. Data penelitian diperoleh melalui studi pustaka dan kajian teoritis dari berbagai sumber ilmiah. Hasil penelitian memperlihatkan bahwa pandemi Covid-19 memberikan peningkatan penggunaan dompet digital hingga kecenderungan konsumerisme konsumen dengan penggunaan transaksi elektronik yang lebih cocok dan efisien untuk digunakan dalam masa pandemi. Era digital sudah berkembang pesat dalam masyarakat yang sudah beradaptasi menjadi adaptive shopper di dalam cashless society yang mengembangkan budaya normal baru yaitu transaksi pembayaran elektronik melalui dompet digital.
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Semeko, Galina V. "Central Bank Digital Currency: New Opportunities for Cross-Border Payments." Financial Journal 14, no. 4 (August 2022): 108–21. http://dx.doi.org/10.31107/2075-1990-2022-4-108-121.
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In the context of the rapid growth of international cash flows under the influence of globalization and digitalization of the world economy, the disadvantages of the correspondent banking network for crossborder money transfers are becoming increasingly obvious. Cross-border payments continue to be largely based on the old correspondent banking model, which has not quite benefited from the flow of innovations. New technologies have the potential to facilitate fast, low-cost, transparent and scalable payments. There is a need to modernize international payment systems and to develop alternative payment instruments based on new financial technologies. Central banks and the payments industry are considering ways to improve cross-border systems. One of the most relevant and widely discussed new payment instruments is the central bank digital currency (CBDC). А consensus has been reached in the global community on the expediency and profitability of introducing this new form of fiat money into retail payments, and a large number of countries are implementing relevant projects. In contrast, the promotion of the CBDC in the field of wholesale payments is lagging behind. However, studies confirm viability of using the CBDC in wholesale cross-border payments. A number of central banks are working on wholesale cross-border payment models, and international cooperation among central banks on wholesale CBDC, including for cross-border payments, is intensifying. The article discusses how cross-border wholesale CBDC can address challenges of the existing correspondent banking arrangement. The main purpose is to analyze the results of the most advanced international projects aimed at creating cross-border payment systems based on CBDC and distributed ledger technology. The design features of the proposed payment models, their effectiveness and potential risks are considered.
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Kurian, Anu. "A Study on the Digital Payment Adoption in Millennials Amid Covid-19." International Journal for Research in Applied Science and Engineering Technology 9, no. VII (July 10, 2021): 240–46. http://dx.doi.org/10.22214/ijraset.2021.36225.
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The COVID-19 pandemic has impacted the world since the end of 2019 and has negatively impacted almost all sectors of the economy except the digital payment sector. The various digital payment systems have been very helpful in tackling and preventing the spread of the COVID 19 by minimizing cash payments and ensuring contactless payments. The topic is “A Study on the Digital Payment Adoption in Millennials Amid Covid-19”. The topic for the study is based upon the current economic condition. The main aim of the study is to examine whether factors such as perceived risk, perceived usefulness, trust, perceived ease of use and perceived vulnerability has contributed towards the adoption of digital payment among millennials during this COVID pandemic. The purpose to study the relationship between perceived risk, perceived usefulness, trust, perceived ease of use, perceived vulnerability and adoption of digital payment among millennials amid COVID 19. The descriptive research design is adopted. The survey method is used for data collection. The millennials of India are the respondents of this study. Data is tested using correlation and multiple regression. There is significant association between perceived risk, perceived usefulness, perceived ease of use, perceived vulnerability and adoption of digital payment among millennials amid COVID 19. There is no significant association between trust and adoption of digital payment among millennials amid COVID 19.
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Doddy, Muhammad, Juhary Ali, Anton Hindardjo, and Asrul Sani. "Boost Zakat Fundraising Through E-Customer Relationship Management in Digital Era." Technium Business and Management 2, no. 2 (June 8, 2022): 61–70. http://dx.doi.org/10.47577/business.v2i2.6762.
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At present, zakat payments allow payment via online. Therefore, the relationship between the Amil Zakat Institution and the muzakki must be strengthened, primarily through online zakat payments. E-CRM or what is known as e-Customer Relationship Management is used to facilitate the implementation of CRM in the world of digital payments. E-CRM allows the Amil Zakat Institution to provide appropriate services to satisfy muzakki and increase muzakki loyalty in paying zakat through online applications. Also, the E-CRM feature is essential for management. Zakat Payer Relations Online, without the e-CRM feature, CRM in the world of online zakat payments cannot be realized. Some literature there is no theoretical model for E-CRM implementation on online zakat payments. Besides, there are shortcomings in previous studies that focused on identifying the importance and categorization of e-CRM features in the various stages of the transaction cycle. So, this study seeks to fill the information gap based on empirical data obtained from the survey. The purpose of this study is to examine the relationship between E-CRM features in online zakat payments and online zakat payer loyalty at various stages of the pre-payment, when-payment, and post-payment transaction cycle. The results of this study indicate that the use of E-CRM in online zakat payment applications can affect the satisfaction and loyalty of online zakat payers. Research contributes to the role of the E-CRM feature in increasing the loyalty of zakat payers online at various stages of the payment cycle. What's more, this study highlights the critical elements of the E-CRM program, where online zakat payment applications must invest to increase the loyalty of zakat payers.
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Mützel, Sophie. "Unlocking the payment experience: Future imaginaries in the case of digital payments." New Media & Society 23, no. 2 (February 2021): 284–301. http://dx.doi.org/10.1177/1461444820929317.
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This article explores sociotechnical imaginaries of digital payments. Drawing on a decade of reports from industry consultants, the analysis of stories on digital payments identifies three sociotechnical imaginaries that shape the banking and payment industry: data monetization, the growth of digital payments, and the payment experience. The article argues that these imaginaries have contributed to the banking industry’s move toward becoming payment platforms, which restructure financial services based on a “re-personalization of money.” In effect, digital payments play a central part in the current economic transformation, led and promoted by global tech giants, that builds on the tracking, production, categorization, and classification of digital data. The article zooms in on recent and current expectations and imaginaries in the banking industry that, in the short run, shape economic decisions, while, in the long run, are set out to change how people interact, and how they are tracked, scored, and categorized.
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Sunil, Shisode Vikas, and Dr Nidhi Nalwaya. "Digital Payment Systems – An Overview of Categories and Extant Opportunities and Challenges." International Journal for Research in Applied Science and Engineering Technology 11, no. 4 (April 30, 2023): 211–17. http://dx.doi.org/10.22214/ijraset.2023.50019.
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Abstract: The payments industry is changing as a result of mobile payments. These services give non-banking actors a way to break into the sector. Banks, who are already involved in the traditional payments sector, must provide mobile payments in order to meet this threat. Right now, we're in a digital era. India is about to see a significant digital revolution. The increasing connectivity that the Internet provides in today's society has altered the way that money is exchanged. The use of several technologies, including smartphones, computers, iPads, tablets, and the internet, has advanced dramatically in India. Smartphones and government initiatives like Digital India are acting as catalysts for the exponential growth in the use of digital payment as a result of the increase in internet users. In India, efforts are being made to switch to electronic payments. A digital payment system is one that processes payments through digital channels and an electronic network. Every transaction involving digital payments is completed online. It is a speedy and useful way to pay. With the aim of promoting cashless transactions and turning the Indian economy into a digital one, a number of digital payment options are available, including banking cards, USSD, UPI, AEPS, mobile wallets, POS terminals, Micro- ATMs, the internet, mobile banking, and BHIM.
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Muralidhara, S. V. "UPI Challenges and Direction in Fund Management with Special Reference Banking Sector." International Journal for Research in Applied Science and Engineering Technology 9, no. 12 (December 31, 2021): 1588–93. http://dx.doi.org/10.22214/ijraset.2021.39592.
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Abstract: After demonetization, there was a massive requirement for currency notes, but the government was unable to provide the required quantity of currency notes, and also Indian government wanted to promote cashless transactions. UPI is built over Immediate Payment Service (IMPS) for transferring funds using Virtual Payment Address (a unique ID provided by the bank). Unified Payments Interface is a payment system launched by (NPCI), which is National Payments Corporation of India, and is regulated by the (RBI) Reserve Bank of India, which provides the facility of instant fund transfer between two bank accounts online through payment apps. Digital transactions by UPI have been made very easy. The UPI service is available 24X7, and it is not like RTGS and NEFT, which do not work on holidays and non-banking hours. This will bring tremendous efficiency to the system and help India become a cashless economy. Keywords: Digital illiteracy, Online payments, cashless economy UPI, Mobile phone, digital payment mode
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Sutresna, I. Kadek, Nabila Safira, and Rano Kartono. "INTENTION TO USE DIGITAL PAYMENT DURING THE COVID-19 PANDEMIC IN THE RURAL AREA." Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) 7, no. 3 (September 4, 2023): 135–54. http://dx.doi.org/10.31955/mea.v7i3.3218.
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A cashless society and technical progress are now more widely accepted. The widespread covid-19 epidemic, which coincided with the creation of formal financial services globally, has significantly increased digital payment. Even in a pandemic, the use of digital payment may be discovered to be different if segregated by geography. There is a significant disparity in financial inclusion between urban and rural areas. This study will look at people's intentions to use digital payment during the covid-19 pandemic. This research will continue to learn about the intention to utilize digital payment in rural communities in West Java, Indonesia. This study is based on quantitative data. The survey was carried out using online questionnaires. The information was gathered from 225 digital payment consumers in rural West Java, Indonesia. SEM-PLS is used in this study. Statistical analysis software that works with SMART-PLS4. Our findings reveal that users in rural areas prefer digital payments due to performance expectations and social influence. People in rural areas do not use digital payments for health reasons, such as fears of contracting covid-19, as reflected by perceived severity and susceptibility.
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Widayani, Anna, Nilawati Fiernaningsih, and Pudji Herijanto. "Barriers to digital payment adoption: micro, small and medium enterprises." Management & Marketing 17, no. 4 (December 1, 2022): 528–42. http://dx.doi.org/10.2478/mmcks-2022-0029.
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Abstract Technological developments that continue to develop make fintech applications compete to create innovations. Currently, people can transact using digital payment applications. As a result, digital payment application continues to innovate. This makes micro, small, and medium enterprises (MSMEs) adopt digital payments to run their business. This study aims to examine the adoption of digital payment systems for the digitization of MSMEs. The population in this study was 4,793 MSMEs in Blitar City, Indonesia. The sample in this study was 100 respondents using the Slovin formula. The data is processed through the SmartPLS software and analyzed using the SEM approach. The results of this study indicate that the barriers to use, value, and risk have a positive and significant effect on functional barriers. In contrast, barriers to tradition and image positively and significantly affect psychological barriers. However, the functional barrier variable is not significant for the actual use of digital payment. Furthermore, psychological barriers have a positive and significant effect on the actual use of digital payments.
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Singh, Jitendra, Anil Kumar, and Kamlesh Kumar Raghuvanshi. "Evaluation of Mobile-Based Digital Payments and Challenges." International Journal of Digital Literacy and Digital Competence 12, no. 1 (January 2021): 15–29. http://dx.doi.org/10.4018/ijdldc.2021010102.
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Owing to the higher usage of internet post and during COVID-19, attacks on IT infrastructure and digital payment have surged. This work undertakes the empirical study on mobile-based payment and determines the impact of post-demonetization, during COVID-19 and post COVID-19. Number of banks supporting digital payment, value in each transaction, monthly values are the factors that have been undertaken for this study. Data revealed higher usage of mobile-based payments. On the other hand, security challenges on payment have been explored by considering the world's leading regulations and standards prevailing on mobile-based payment. Major recommendations of financial regulators and CERT-IN have been included for the deeper understanding of employed security. This work will be immensely helpful to all the stakeholders aiming to understand the mobile payment trends on multi dimensions and strengthening the security in mobile-based payment to avoid any losses that may be incurred due to cyber-attacks.
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Prawira, Khairul Thamrin, Amelia Makmur, and Handri Santoso. "Enterprise Architecture for Payment System Industry in Industrial Era 4.0." Sinkron 8, no. 1 (January 17, 2023): 517–25. http://dx.doi.org/10.33395/sinkron.v8i1.11933.
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Today online payments are in demand by most people. Because of the practicality of making payments digitally. This phenomenon has encouraged many industries in the field of finance to make breakthroughs in technology to develop marketing through platforms that have been built. Of course, the platform that is built is a platform that is following the business process requirements of the company. Business processes in the finance industry have become a digital payment platform, making companies in the finance sector carry out digital transformations. Processes that have been carried out manually have been replaced with digital and online processes that bring many opportunities to the finance industry. At the same time creating market opportunities for the company. Thus creating a very broad market for companies carrying out digital transformation. Communities benefit from the changes made by the company. The benefit is that people do not need to make payments or transfer funds. No need to queue up payments at the bank or payment counters. By simply clicking on the smartphone, the payment can go directly to the intended account. This revolution in digital finance transformation has both positive and negative impacts. Positive impacts such as the ease of transferring funds, and negative impacts if the company does not carry out protection or cyber security will have an impact on the company and the user community. Therefore, finance companies must protect or secure data while using the payment platform. A lot of education is done for the people who use the payment platform, where the platform must always update the version. For this reason, payment platform provider companies must be able to make continuous changes. Continuous improvement and continuous development make it a must for payment system service operator companies. Related to the description above, payment system companies must implement Enterprise Architecture for the benefit of the company. The result of Enterprise Architecture is a blueprint of all company production components or an Information Technology Blueprint. This is the goal of research on payment systems for companies carrying out digital transformation
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Al Arif, Mohammad Nur Rianto, Nofrianto Nofrianto, and Muhammad Iqbal Fasa. "The preference of Muslim young generation in using digital zakat payment: Evidence in Indonesia." al-Uqud : Journal of Islamic Economics 7, no. 1 (January 1, 2023): 1–16. http://dx.doi.org/10.26740/aluqud.v7n1.p1-16.
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This study aims to analyze the behavior of digital zakat payments in Indonesian Muslim youth. This research is using multinomial logit by dividing three alternative zakat payment media, namely digital payment, cash, or using both media with 306 respondents. The research results show that perceived usefulness, ease of use, and risk affect intentions to use digital zakat payments. The other variables such as continuity and trust don’t have an impact on intention. Similar results were also obtained for intentions to pay zakat in cash. The implications of these results indicate that zakat management organizations must improve features on digital payment platforms to make it easier for people to pay zakat. Zakat management organizations must adapt to technological developments. This study offers new insight about the intention of muslim youth generation paying zakat through digital platform.
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Sivathanu, Brijesh. "Adoption of digital payment systems in the era of demonetization in India." Journal of Science and Technology Policy Management 10, no. 1 (March 4, 2019): 143–71. http://dx.doi.org/10.1108/jstpm-07-2017-0033.
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PurposeThis study aims to investigate the actual usage (AU) of digital payment systems by the consumers during the period of demonetization (from November 9, 2016 to December 30, 2016) in India.Design/methodology/approachThe conceptual frame work for this study is based on the unified theory of acceptance and use of technology (UTAUT 2) and innovation resistance theory. A total of 766 sample respondents were surveyed using a pre-tested questionnaire. The empirical validation of the framework and analysis was done using partial least squares (PLS)-structural equation modeling (SEM) technique.FindingsThe results suggest that the behavioral intention (BI) to use and innovation resistance (IR) affect the usage of digital payment systems. The relation between BI to use digital payment systems and the AU of digital payment systems is moderated by the stickiness to cash payments.Research limitations/implicationsThis cross-sectional study is limited by geographic constraints and highlights the AU of digital payment systems by using the UTAUT 2 and IR theory only during the demonetization period.Practical implicationsThis study offers valuable insights to the economists, policymakers and digital payment service providers regarding the usage of digital payment systems by consumers during demonetization.Originality/valueThis study assumes importance as it empirically examines the influence of BI and IR on the AU of digital payment systems during the demonetization period in India. This study empirically validates the moderating influence of stickiness to cash payments on the AU of digital payment systems.
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Mahgoub, Yasmin, Niklas Arvidsson, and Alberto Urueña. "Emergence of a Digital Platform Based Disruptive Mobile Payments Service." International Journal of E-Business Research 14, no. 3 (July 2018): 1–19. http://dx.doi.org/10.4018/ijebr.2018070101.
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Banks are motivated to be interested in developing platforms to provide mobile payment services to their customer and for those to be innovative. However, the successful implementation of a mobile payments service platform is mainly determined by how much players are fully motivated to realize it. In fact, in the Swedish context, the involvement level of mobile payment service platforms are very high whereas few studies have examined the related issues of mobile payments service platform. Thus, the purpose of this article is to investigate the factors leading banks to develop platforms and how banks manage these platforms. Data was collected by conducting interviews of applicable banks. The results mainly showed that the driving factors are significantly influenced by contextual factors, mutual objectives and opportunities. This article also looks forward to providing the payment industry with applicable guidelines for efficiently implementing and designing mobile payment service platforms.
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Putri, Iga Destya, Aniek Hindrayani, and Salman Alfarisy Totalia. "Faktor-Faktor Yang Memengaruhi Penerapan Metode Pembayaran Digital Pada Usaha Mikro, Kecil, dan Menengah (UMKM) di Surakarta Dalam Menghadapi Era Revolusi Industri 4.0." Jurnal Pendidikan Ekonomi (JUPE) 11, no. 2 (May 2, 2023): 202–11. http://dx.doi.org/10.26740/jupe.v11n2.p202-211.
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This study aims to analyze the determinants of the attitudes and intentions of UMKM in Surakarta City in implementing the digital payment system. This research is a quantitative descriptive research with 384 respondents as subjects of UMKM in Surakarta City who have implemented a digital payment system. The sampling technique was carried out using purposive sampling, namely MSMEs that have implemented digital payments. Data analysis technique using SEM-PLS. The results of the study show that perceived convenience influences perceptions of usefulness and attitudes of UMKM in Surakarta City in implementing payments. Next, the perception of expediency influences the attitudes and intentions of UMKM in Surakarta City in implementing digital payments. In addition, trust influences the attitudes and intentions of UMKM in Surakarta City in implementing digital payments. Finally, attitudes influence the intention of UMKM in Surakarta City to implement digital payments.
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Sari, Vivi Nila, and Dian Anggraini. "FACTORS AFFECTING COMMUNITY INTEREST IN THE USE OF NON-CASH (DIGITAL) PAYMENTS." JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) 4, no. 2 (September 29, 2020): 185–91. http://dx.doi.org/10.33751/jhss.v4i2.2493.
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This study aims to analyze and provide empirical evidence regarding the effect of perceived usefulness and perceived ease of use of non-cash (digital) payments with the use attitude as an intervening variable. The population in this study was the Islamic Community of West Sumatra. The sampling method used in this research was a number of 100 West Sumatran people using quota sampling. Data processing with SmartPLS 3.0 shows the results show perceived benefit has a positive effect on non-cash payments (digital). The higher the perception of benefit, the higher the non-cash payment (digital). Perception of Ease has a positive effect on Non-Cash (Digital) Payments. The higher the perception of ease, the higher the non-cash payment (digital).And Perceptions of Benefit have a positive effect on User Attitudes. The higher the perceived usefulness, the higher the user's attitude. Then the Ease of Perception has a positive effect on User Attitudes. The higher the perception of Ease, the higher the User's Attitude. User Attitudes have a positive effect on Non-Cash (Digital) Payments. The higher the User Attitude, the higher the use of Digital Payments. The indirect effect is greater than the direct effect, so it can be said that the User Attitude variable is perceived as an intervening variable between the Perception of Benefit and Perception of Ease with the Non-Cash Payment (Digital) variable.
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Lisanawati, Go, and Erly Aristo. "URGENSI PENGATURAN HUKUM CENTRAL BANK DIGITAL CURRENCY DALAM DIMENSI ANTI PENCUCIAN UANG." Veritas et Justitia 8, no. 1 (June 27, 2022): 49–75. http://dx.doi.org/10.25123/vej.v8i1.4520.
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The issue of digitalized forms of payment systems has required adjustment from a State to accomodate and respond. One of the issues is concerning the use of virtual currencies, and Central Bank Digital Currency. It requires the accomodative and responsive of the law instruments in Indonesia to arrange that issue. The payment systems’ policy in Indonesia has not placed any issues of crypto/digital currency as one of the payment methods. Central Bank Digital Currency is a the digital form of fiat money. Through the Bank Indonesia Regulation Number 18/40/PBI/2016 concerning Operation of Payments Transaction Processing, and Bank Indonesia Regulation Number 19/12/PBI/2017 concerning the Implementation of Financial Technology, it can be understood that Indonesia remain bans the use of any virtual currency as payment instruments. Central Bank Digital Currency has different form of virtual currencies which are not issued by the state, but it is remain called as virtual currencies. In fact, the use of virtual currencies has been exploited by money launderer to do laundering. Virtual currencies has no underlying asset or responsible authority or administrator, volatile, risky, and speculative. This article is a normative legal research method that will analyzed the direction in which Indonesian Law can headed Central Bank Digital Currency while the option has become more less for not response it. The result of this research has showed that it is urgently need for Bank Indonesia (as a central bank in Indonesia) to recognise Central Bank Digital Currency as payment’s instrument.
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Valentino, John, and Rezi Erdiansyah. "Customer Brand Engagement Pengguna Electronic Payment." Prologia 7, no. 1 (March 29, 2023): 207–12. http://dx.doi.org/10.24912/pr.v7i1.21282.
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The use of electronic payments is increasingly widespread. In this case, digital payment users in Indonesia are already quite high and various e-wallet companies are also competing to become leaders in providing digital payment services.) Electronic payments must be trusted for their safety and must also be able to facilitate human activities in using them. Research This study aims to determine the effect of social media marketing and brand trust on customer brand engagement (a case study of electronic payment users). The theory used is the theory of marketing communications, social media, brand trust, and consumer engagement. This research uses quantitative methods. The data collection technique used is by using a questionnaire. The method used is to distribute questionnaires via the Google form by distributing them online to people who have used electronic payments. The population of this study are electronic payment users and the sample used is 100 samples. The results of this study are that Social Media Marketing and Brand Trust have an influence on customer brand engagement in electronic payment users. Penggunaan electronic payment semakin meluas. Dalam hal ini pengguna pembayaran digital di Indonesia memang sudah tergolong cukup tinggi dan berbagai perusahaan e-wallet juga berlomba untuk menjadi pemimpin dalam penyediaan jasa pembayaran digital.) Electronic payment ini harus bisa dipercaya akan keamanannya dan juga harus bisa memudahkan aktivitas manusia dalam menggunakannya.Penelitian ini bertujuan untuk mengetahui pengaruh pemasaran media sosialdan kepercayaan merek terhadap customer brand engagement (studi kasus pengguna elctronic payment). Teori yang digunakan adalah teori komunikasi pemasaran, sosial media, kepercayaan merek, dan keterlibatan konsumen. Penelitian ini menggunakan metode kuantitatif. Teknik pengumpulan data yang digunakan yaitu dengan menggunakan kuesioner. Cara yang digunakan adalah menyebarkan kuesioner melalui google form dengan menyebarkan secara online kepada orang yang pernah menggunakan electronic payment. Populasi dari penelitian ini adalah pengguna electronic payment dan sampel yang digunakan berjumlah 100 sampel. Hasil dari penelitian ini adalah Pemasaran Media Sosial dan Kepercayaan Merek mempunyai pengaruh terhadap customer brand engagement dalam pengguna electronic payment.
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Kochergin, Dmitry. "Modern models of systems of central bank digital currency." St Petersburg University Journal of Economic Studies 37, no. 2 (2021): 205–40. http://dx.doi.org/10.21638/spbu05.2021.202.
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The article examines modern models of digital currency systems of central banks (CBDC) for retail payments and wholesale settlements. The study gives economic interpretation and defines the key characteristics of central bank digital currencies, identifies the features of the main models of digital currencies systems and analyzes the most advanced national implementation projects of CBDC. The study concludes that the digital currencies of central banks are a new (digital) form of fiat money. The implementation of digital currencies of central banks is due to the need to improve the efficiency of the monetary and payment systems and is aimed at preserving of the central banks as a monetary issuer. The main advantages of digital currencies for retail payments are the offer of a highly liquid, low-risk and universally accessible means of payment. The key benefits of wholesale digital currencies are to provide faster, safer, and cheaper cross-border payments. Among the models of digital currencies systems for retail payments (R-CBDC) the model of hybrid system is characterized by the best reliability and speed when processing a large number of payment transactions. Therefore, these systems are the most promising for implementation. Between the models of systems for wholesale payments (W-CBDC) systems with a universal digital currency are the most suitable for eliminating the main problems of cross-border payments. However, the implementation of such systems may require a large number of technological, managerial and financial changes in the payment systems of central banks. Currently, the most advanced project for issuing R-CBDC is the DCEP system of the People’s Bank of China, which is implemented on the basis of a hybrid model. W-CBDC projects are implemented jointly by the central banks of the leading countries, as they require financial and technological unification of settlements. Most projects of W-CBDC involve the use of systems with a convertible or universal digital currency.
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SHYAM SUNDAR, ITIKELA. "DIGITAL TECHNOLOGY IN BANKING POST DEMONETIZATION." International Journal of Engineering Technologies and Management Research 7, no. 7 (July 7, 2020): 8–14. http://dx.doi.org/10.29121/ijetmr.v7.i7.2020.711.
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This research investigates the differences in the technology adoption behaviour of customers of Indian banks during the pre and post demonetization phase. The Survey results of 200 bank customers in India find that the Indians are still holding back from embracing the digital platforms to make payments. The study could not establish the constructive effects of demonetization in e-banking adoption behaviour, despite the significant growth in the use of small digital payment platforms like Paytm. However, the usage of Point of Sale (POS) machines for transacting payments has increased tremendously. The research finds drastic reductions in the use of other e-payment modes during and after demonetization. In that sense, the study concludes that the demonetization negatively affects the technology banking adoption behaviour of customers of Indian banks.
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Balalova, Elena, and Nika Lagvilava. "digital technologies for payment of customs payments administered by customs authorities." Russian Journal of Management 10, no. 2 (July 26, 2022): 86–90. http://dx.doi.org/10.29039/2409-6024-2022-10-2-86-90.
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The paper is devoted to the analysis of the current state of the level of digitalization of customs payments, the administration of which is entrusted to the customs authorities. In particular, this work is devoted to the study of the expediency and effectiveness of administration through digitalization of customs payments. The article discusses the role of digitalization in the administration of customs payments.
Customs payment systems are one of the significant factors of revenue receipt to the state budget. First of all, this is due to the time of processing customs documents, which the customs authorities are spending their resources on. On the part of customs administration, the system of payment of customs payments affects the level of "convenience" and completeness of payment of various customs payments.
In this paper, the analysis of the following indicators affecting the turnover of the Russian Federation is carried out: the place of customs payments from the general budget of the Russian Federation, the number of open personal accounts, the number of additional customs payments as a result of the conducted examinations. The analysis showed an increase in the efficiency of administration of customs payments and the level of "convenience" of customs payments.
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Prasetya, Machmudin Eka, Intan Salwani Mohamed, Shuhaida Mohamed Shuhidan, and Gede Harja Wasistha. "The COVID-19 Pandemic as a Driving Force for E-Wallet Adoption in Indonesia." Business and Management Horizons 9, no. 2 (December 15, 2021): 40. http://dx.doi.org/10.5296/bmh.v9i2.19335.
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During the COVID-19 pandemic, e-payment systems, also known as cashless payment systems, have steadily evolved as a payment system instrument. Changes in payment methods, followed by a growth in digital payment systems, may be driving people to use e-wallets. The functions of an e-wallet are similar to those of an e-banking or mobile banking account, but an e-wallet gives greater convenience and simplicity of access while making payments. Because the use of e-wallets can help reduce the spread of COVID-19-causing coronaviruses, this study looks into the possibilities of increasing e-wallet usage while also increasing the use of digital payment and online transactions during the COVID-19 outbreak.
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Kozyr, Yury R. "Transformation of Payment Systems in the Digital Economy." Business Inform 3, no. 542 (2023): 103–7. http://dx.doi.org/10.32983/2222-4459-2023-3-103-107.
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The article examines the evolutionary development of payment systems, which takes place in the unity of technological and organizational modernization through the innovatization of payment instruments. It is substantiated that one of the fundamental factors for the stable development of the State’s economy is the availability of an efficient and smoothly functioning modern national payment system that allows real-time payments in accordance with generally accepted standards. It is specified that payment systems ensure uninterrupted circulation of money flows of the State, the commercial and non-commercial sectors, and individuals. Under the influence of scientific and technological progress, the payment market is being digitalized, and new non-financial participants are being involved in the standard processes of providing payment services. It is shown that the functional significance of payment systems in the development of the digital economy is that they are the most convenient and universal financial intermediaries that create a digital culture and instill digital skills, rules and traditions that represent the core of the digital environment. Practice shows that payment systems are characterized by a rapid response to changing demands in servicing economic relations, the speed of diffusion of scientific and technological progress, and a high degree of adaptability to the risk environment, which is manifested in accelerating the penetration of financial innovations and their spread between system elements. It is underlined that the payment system in a broad sense is a universal financial category that unites a totality of financial institutions that carry out systemic activities in the field of monetary circulation of the economy and its individual sectors to ensure sustainable macroeconomic development and socioeconomic efficiency of functioning of its subjects.
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Saidulukelothu and Dinesh Chandra. "Impact of Demonetization on Small and Medium-Sized Businesses." Journal of Biomedical and Pharmaceutical Research 12, no. 4 (September 6, 2023): 42–49. http://dx.doi.org/10.32553/jbpr.v12i4.1018.
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ResearchGate, SSRN, Google Scholar, and Academia were used to conduct a systematic literature review on digital payment systems used by bank customers. Key words included digital banking, internet banking, digital payment, customer adoption, perception, and conceptual framework. In order to conceptualize the research, we scanned and read all of the relevant literature. The adoption of a digital payment system was researched using ABCD analysis, which was also utilized to build a search proposal. The evaluation method uncovered both individual and societal elements that play a role in the rising popularity of digital payments among banking clients. Various research gaps were identified in the area of digital payment strategy adoption, and various suggestions were made to increase the rate at which consumers adopted digital payment methods. Systematic investigation has shown a distinct image of the digital system adoption by banking consumers. The research also found that there is a connection between customers and individual and demographic aspects, as well as between consumers and different strategies to improve use patterns. Increasing the number of consumers is one of the goals of Digital India, and its implementation will help the country get there. Systematic reviews are a kind of academic paper.
Keywords: Cashless transactions, digital currency, and the Indian economy
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Mohan, Akshay. "“Impact of E-Payment Systems on Customer Satisfaction”." International Journal for Research in Applied Science and Engineering Technology 9, no. 10 (October 31, 2021): 573–81. http://dx.doi.org/10.22214/ijraset.2021.38314.
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Abstract: Everything has shifted online since the outbreak of the pandemic, from education to full-time jobs to health check-ups. What's important to remember here is that the majority of our day-to-day activities increasingly include making payments online. Although e-payment and e-banking solutions have been available for some time now, the pandemic has effectively compelled a huge portion of the urban and rural populations to use them. This research study aims to find out how widely epayment and e-banking systems are used and how they affect the user experience. Researchers have often been drawn to digital payment systems since they are a relatively new concept (the first digital payment system was only established in the 1990s). Over time, researchers have attempted to characterize the value of digital payment systems and what they represented for modern ecommerce, consumer personal finance, and economies around the world. According to the literature analyzed from many articles and research papers, digital payment is significantly more convenient than traditional paper currency. There has been a lot of studies done on the problems with digital payment systems (such as serious security issues and inaccessibility to these systems owing to low internet penetration), which pushes developers to keep working on these systems for the purpose of safer and faster transactions. According to several studies, online payment technology can cut costs, increase the number of consumers for a firm, improve customer-company interaction, and improve the company's image. This necessitates businesses providing a frictionless payment experience to their customers. In this research paper, a large amount of secondary data, as well as primary data acquired via survey, was utilized to highlight the paper's aims, type, and, most importantly, to analyze and interpret the data in order to better address the problem statement. We've come to the conclusion that electronic payment solutions have a huge impact on client satisfaction. Customers are increasingly turning to e-payment systems as a result of the pandemic's regular lockdowns, which have limited access to banks and conventional ATMs. While making online payments, consumers look for offers, rewards, discounts, and other incentives, which distinguish them from cash on delivery payments. Businesses (large and small) should make sure that their customers have a variety of ways to pay for goods and services (debit cards, credit cards, digital wallets, UPI, prepaid cards). Purpose & Summary of Study 1) Purpose ● To ascertain the extent to which e-payment systems are employed. ● To examine the impact of e-payment systems on customer satisfaction. ● To discuss issues surrounding e-payment systems. 2) Summary: The goal of this study is to find out how widely e-payment and e-banking technologies are used and how they affect the user experience. For the purposes of this study, a large amount of related literature, as well as primary data acquired by survey, was evaluated. Concerns about e-payment systems have also been raised. We noticed that the pandemic has driven a big number of people to utilize e-payment systems and that having a functional and seamless online payment experience is critical to attracting customers to all types of enterprises. Despite security concerns and a lack of access to faster internet connections, Indians are beginning to embrace online payment solutions. Keywords: E-payments, Credit Cards, Online Transactions, Cash Payment, E-Commerce, Customer Satisfaction, Debit Cards, Google-Pay, UPI Apps, Internet Banking
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Sa’diyah, Mima Halimatus, and Dedi Sulistiyo Soegoto. "The Effect of Perceived Security towards Intention to Use Digital Payment through a Trust." Proceeding of International Conference on Business, Economics, Social Sciences, and Humanities 2 (December 1, 2021): 233–38. http://dx.doi.org/10.34010/icobest.v2i.277.
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The purpose of this study was to determine the influence of perceived security on trusts and their impact on intention to use digital payments. The study used causal studies to determine intervariable influences. The population used in this study is Micro Small Medium Enterprises (MSMEs) actors in the culinary and fashion fields in the city of Bandung who have not implemented digital payment in carrying out their business activities. The type of data used is primary data collected through instruments in the form of questionnaires, then the data is processed using statistical analysis tools. The results showed that perceived security had a positive and significant effect on trust. Then, trusts have a positive and significant effect on intention to use and trusts can mediate the perceived security influence on intention to use. These results show that the perception of MSMEs who consider digital payment safe to use in making transactions, will increase their trust in digital payment services, which are ultimately going to encourage interest in using digital payments. Therefore, it is important to pay attention to perceived security variables and trusts to be able to influence the intention to use digital payment to MSMEs in the city of Bandung
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Paglietti, Mari Cecilia, and Maddalena Rabitti. "A Matter of Time. Digital-Financial Consumers’ Vulnerability in the Retail Payments Market." European Business Law Review 33, Issue 4 (June 1, 2022): 581–606. http://dx.doi.org/10.54648/eulr2022027.
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This Article aims to conceptualize the figure of the digital-financial payment consumer, which combines two separate -and ex se relevant- sources of vulnerability: digital vulnerability and financial vulnerability. The first part, -after summarizing the legal framework on digitizing payment, the social context and the policy lines- deals with the need of applying the concept of “neutrality of regulation” to avoid possible conflicts of rules between interconnected ecosystems, such as digital payments, digital platforms and blockchain. Having consumer protection in mind, it also addresses the cumulative and coherent application of different sets of rules. The second part looks in more detail at digital-financial consumer vulnerability, describing the possible implications at regulatory level and the consequences that this new kind of vulnerability brings at the level of political choices, the obligations of financial players and the conduct of a consumer who is part of a payment service contract, adopting both the point of view of public law (in terms of policy choices) and private law (intersubjective relations). The article concludes that, among the different sources of vulnerability, age appears to be the key issue when assessing the vulnerability of digital payment consumers. Once detected, this new kind of vulnerability is specifically relevant to the banks’s disclosure obligations (which should be synthetic and selective), and in terms of product design and product governance (companies should “tailor” their products specifically to the group’s customer profile they intend to reach). On the consumer side, the same behaviour should be assessed differently depending on the specific vulnerability of the consumer involved. The paper deals here with the level of gross negligence in case of unauthorized digital payment (phishing). Instant digital payments, digital platforms, blockchain, fraud, liability, consumer protection, speed, security, loss allocation, vulnerability, financial vulnerability, digital vulnerability, financial inclusion, grey digital divide