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Journal articles on the topic 'Domestic airlines'

Author: Grafiati
Published: 30 May 2022
Last updated: 31 July 2025

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1

JIANG, Hongwei, Glenn S. BAXTER, and Graham WILD. "A STUDY OF CHINA’S MAJOR DOMESTIC AIRLINES’ SERVICE QUALITY AT SHANGHAI’S HONGQIAO AND PUDONG INTERNATIONAL AIRPORTS." Aviation 21, no. 4 (2017): 143–54. http://dx.doi.org/10.3846/16487788.2017.1415224.

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In a highly competitive market, service quality can be the core competitive advantage for airline’s profitability and sustained development. This paper has investigated the differences in the passengers’ expectations and perceptions of the service quality of China’s four major domestic airlines: Air China, China Southern Airlines, China Eastern Airlines, and Hainan Airlines in China’s domestic market. The results will assist airline management to improve service quality by reducing the difference. Surveys were conducted with domestic passengers at Shanghai Hongqiao Airport and Shanghai Pudong
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Doyme, Khan, Lynnette Dray, Aidan O’Sullivan, and Andreas Schäfer. "Simulating Airline Behavior: Application for the Australian Domestic Market." Transportation Research Record: Journal of the Transportation Research Board 2673, no. 2 (2019): 104–12. http://dx.doi.org/10.1177/0361198119826533.

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This paper demonstrates the ability of a model, which simulates competition between airlines in a domestic aviation market, to accurately reproduce real-world behavior. The Australian market was chosen as a test case as it is a geographically isolated region with significant demand and complexity, including one of the busiest routes in the world, where connecting international passengers do not significantly skew the market. The model is based on an n-player noncooperative game, in which each airline represents a player within the game. The primary assumption is that each airline attempts to m
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Sidiq, Ben, Mobolaji Stephens, and Wilfred Ukpere. "Significant variables currently influencing air travelers’ preference for domestic airlines in Nigeria." Tourism and Travelling 3, no. 1 (2021): 16–24. http://dx.doi.org/10.21511/tt.3(1).2021.03.

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In recent years domestic airlines are improving their services, and the major airlines in Nigeria are ahead of others based on superior strategies; in fact, some airlines are not fully utilized, which affects their profitability, while others are highly utilized. Market dynamics and regulatory forces are the key variables that influence airline attributes, features, and developments, but this is most evident where each airline competes for passengers despite the different route choices and airports of departure. This study aimed to examine the significant variables that are currently influenci
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Gozali, Ahmad. "INDONESIA AIRLINES' COMPETITIVE STRATEGIES." Inovasi 9, no. 1 (2022): 1. http://dx.doi.org/10.32493/inovasi.v9i1.p1-8.23589.

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The more open the global economy, the increasing use of airlines, at the same time tightening competition, both domestic and international flights. Therefore, this study seeks to see and analyze the airline's marketing strategy from the perspective of flight service quality and price penetration. To test the research data, used quantitative methods with regression analysis techniques. This is to see the possible cause and effect of a variable, so that the effectiveness of the implemented strategy is known. The object of this research is Citilink airline users, using accidental sampling techniq
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Ichingwa, Georgina Shiboko, and Sarah Kamau. "Performance of Domestic Airlines in Kenya." Business Perspective Review 7, no. 1 (2025): 1–14. https://doi.org/10.38157/bpr.v7i1.661.

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Purpose: The study sought to examine the effect of strategic management practices on the performance of domestic airlines in Kenya. This comes when the domestic airlines in Kenya face tremendous challenges orchestrated by dynamics in the operating environment and disruptions in the global markets. Domestic airlines have seen a surge in customer shuns rates due to low customer satisfaction. Moreover, most domestic airline players have faced a steady decline in sales revenues and overall market share. This raises the question of what could be the remedy to upscale organizational performance of d
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Permana, Prayoga, Herman W. Hoen, and Ronald L. Holzhacker. "Political Economy of ASEAN Open Skies Policy: Business Preferences, Competition and Commitment to Economic Integration." Journal of Asian Economic Integration 2, no. 1 (2020): 44–61. http://dx.doi.org/10.1177/2631684620910520.

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Despite significant growth of the domestic airline industry, Indonesia was hesitant to ratify the ASEAN Open Skies Policy (OSP) until 2016. One of the recent findings exposed the increasing concern over foreign–domestic airline competition with too little attention in exploring airline aspirations and the potential interplay between the airline preferences and the state interest. This study empirically investigates the dynamics of domestic resistance to the implementation of OSP, and to what extent the interplay of Indonesian airlines’ business preferences, ASEAN contexts and state interests h
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Anthony, Ayasal, Anthony Jakada, Dennis Bara, and Bello Ayuba. "COVID-19 and Domestic Airlines Operations in Nigeria: The Emerging Issues." International Journal of Advanced Research in Statistics, Management and Finance 8, no. 2 (2021): 16–36. http://dx.doi.org/10.48028/iiprds/ijarsmf.v8.i2.02.

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The study was conducted to investigate how the outbreak of COVID-19 has affected the operational performance of Nigeria domestic airlines. The study adopted a survey approach with a population of Six Hundred and Fifty-Five (655) respondents drawn randomly from full-time employees (Station Managers, Pilots, Engineers, Cabin crew and Baggage Handlers) of the five domestic airlines, Air Peace, Azman, Arik Air, Aero Contractor and Dana Airline operating at Murtala Mohammed and Nnamdi Azikiwe International Airports and a descriptive statistic was specified using Logistics Regression model. The stud
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Nataraja, Sundaram, and Beau Grantham. "RIVALRY AMONGST TOP-FIVE MAJOR AIRLINES IN THE U.S. MARKET." International Journal of Research -GRANTHAALAYAH 8, no. 7 (2020): 160–73. http://dx.doi.org/10.29121/granthaalayah.v8.i7.2020.596.

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Understanding the economic characteristics of the U.S. airline industry, assessing the degree of competition/rivalry among the competing airline businesses in the U.S. airline industry, and (3) making recommendations to the airlines and to the consumers of air transportation are the primary objectives of this research study. The authors analyze the rivalry among major U.S. airlines operating in the domestic market using datasets extracted from Bureau of Transportation Statistics for operations during a 12-month period ending in May 2019. Amongst the 17 major U.S. airlines, whose annual operati
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Setiawan, Indra, Dewi Nusraningrum, and Yosi Pahala. "Deregulasi Penerbangan dan Kinerja Perusahaan Penerbangan Niaga Berjadwal di Indonesia." JURNAL MANAJEMEN TRANSPORTASI DAN LOGISTIK 2, no. 1 (2017): 1. http://dx.doi.org/10.25292/j.mtl.v2i1.130.

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The purpose of this study is to analyze the aviation deregulation and performance of the scheduled commercial airlines. Samples used are domestic flights of 17 companies. Using descriptive analytical research methods. Deregulation encourage the emergence of new low-cost airline. Up to 2012 the share of the domestic passenger market in general is as much as 78% controlled by low-cost airline companies. Garuda Indonesia, which has the operating license to fly as a full service airline only gain a market share of 22%. It is concluded that the trend of domestic passengers as much as 78% are choosi
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Setiawan, Indra, Dewi Nusraningrum, and Yosi Pahala. "Deregulasi Penerbangan dan Kinerja Perusahaan Penerbangan Niaga Berjadwal di Indonesia." Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) 2, no. 1 (2015): 1. http://dx.doi.org/10.54324/j.mtl.v2i1.130.

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The purpose of this study is to analyze the aviation deregulation and performance of the scheduled commercial airlines. Samples used are domestic flights of 17 companies. Using descriptive analytical research methods. Deregulation encourage the emergence of new low-cost airline. Up to 2012 the share of the domestic passenger market in general is as much as 78% controlled by low-cost airline companies. Garuda Indonesia, which has the operating license to fly as a full service airline only gain a market share of 22%. It is concluded that the trend of domestic passengers as much as 78% are choosi
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Ofori – Okyere, Isaac, and Seyram Pearl Kumah. "An Investigation of Servqual Dimensions in the Delivery of Satisfied Services to Customers in the Domestic Airlines Industry in Ghana." International Journal of Management and Sustainability 3, no. 5 (2014): 279–94. http://dx.doi.org/10.18488/journal.11/2014.3.5/11.5.279.294.

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This study investigates SERQUAL Dimensions in the delivery of satisfied services in the domestic airline industry in Ghana. Questionnaires were distributed to four hundred and fifty (450) customers from three domestic airlines namely Antrak Air, Fly 540 and Star Bow using the convenience sampling technique. The responses from the field indicate that domestic airlines operating in Ghana fall short in their adoption of SERVQUAL model to deliver quality services to their customers. According to the findings of this study, domestic airlines in Ghana are regarded by majority of the respondents as n
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Darayanti, L. P. R. Prema, I. Gusti Putu Bagus Sasrawan Mananda, and L. G. L. K. Dewi. "FAKTOR YANG MEMPENGARUHI KEPUTUSAN PEMILIHAN MASKAPAI OLEH WISATAWAN DOMESTIK MILENIAL KE BALI." Jurnal IPTA 9, no. 1 (2021): 133. http://dx.doi.org/10.24843/ipta.2021.v09.i01.p13.

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Bali is one of the tourist destinations that is favorite by domestic tourists for a vacation. In recent years, domestic tourist visits to Bali have been dominated by the millennial generation. To be able to visit Bali, tourists can pass through land and air routes. Apart from the presence of highways along the island of Java that facilitates access to Bali, the use of airways is still in demand by domestic tourists to date because it is more efficient in travel time. This study aims to determine the factors that influence the decision of airline selection by millennial domestic tourists to Bal
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Clougherty, Joseph A. "North American Airline Mergers: Strategic Response to Imperfectly Competitive International Markets." Transportation Research Record: Journal of the Transportation Research Board 1517, no. 1 (1996): 10–16. http://dx.doi.org/10.1177/0361198196151700102.

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The wave of domestic mergers among North American airlines during the late 1980s and the subsequent reduction in competition increased the risk of higher domestic prices for airline tickets. Why then have the North American governments allowed this consolidation to occur? Research to date has focused on these mergers as a domestic phenomenon, but they occurred in response to imperfectly competitive international aviation markets as well. The North American nations and their international airlines could garner the lion's share of the supranormal profits to be had in these imperfectly competitiv
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Sin, Liem Gai, Lok Yee Huei, Livia Loh Xin Yuu, et al. "The Factors That Influence Customer Satisfaction to Use an Airline in Malaysia." Journal of The Community Development in Asia 8, no. 1 (2025): 162–77. https://doi.org/10.32535/jcda.v8i1.3751.

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Improving customer satisfaction is key to being competitive in the Airline industry. This research aimed to study the factors that influence customer satisfaction to use Malaysia Airlines in Malaysia. Malaysia Airways Limited began its first commercial flight in year 1947 and was renamed become Malaysian Airline System in year 1972. Malaysia Airlines operates scheduled domestic and international flights to more than 1000 destinations across 150 plus countries. A quantitative approach with a survey questionnaire was used for data collection. A total of 100 Malaysia Airlines customers participat
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Park, Sora. "A merger effect on different airline groups: empirical study on the Delta-Northwest merger in 2008." Journal of Transport Literature 8, no. 2 (2014): 73–99. http://dx.doi.org/10.1590/s2238-10312014000200004.

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The airline industry has performed inconsistently since deregulation in 1978 and there has been a significant profit discrepancy between legacy airlines and low-cost carriers. Starting from the early 2000s, four of the largest legacy airlines chose to consolidate with an effort to increase efficiency and profitability. Delta Air Lines and Northwest Airlines have consolidated in 2008, becoming the largest commercial airline in the world. This paper examined the merger effect on the airfares on top 1,000 U.S. domestic city-pair routes in relation to the number of passengers, the distance, and th
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V., Devaki. "Capital Structure – A Study with Special reference to Kingfisher Airline." International Research journal of Business and Management 10, no. 14 (2017): 66–71. https://doi.org/10.5281/zenodo.4311465.

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he global airline industry consists of over 2000 airlines operating more than 23,000 aircraft, providing service to over 3700 airports. In 2006, world’s airlines flew almost 28 million scheduled flight departures and carried over 2 billion passengers. Kingfisher Airlines is an airline group based in India. Its head office is The Qube in Andheri (East), Mumbai and Registered Office in UB City, Bangalore through its parent company United Breweries Group, has a 50% stake in low-cost carrier Kingfisher Red. The airline has been facing financial issues for many years. Until December 2011, Kin
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Baby V., Rosina, and N. K. Babu. "PASSENGERS PERCEPTION TOWARDS SERVICE QUALITY OF INDIGO DOMESTIC AIRLINES." International Journal of Advanced Research 12, no. 12 (2024): 32–40. https://doi.org/10.21474/ijar01/19994.

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Service quality assesses how effectively a service organization delivers its offerings in comparison to customer expectations. It is important to measure service quality to understand the needs and wants of customers and to know whether they are satisfied after the service delivery. The study aims to evaluate the passengers perception towards the service quality of IndiGo Domestic Airlines. It also compares the service quality of IndiGo Domestic Airlines with the demographic details of passengers. SERVPERF model was used for measuring service quality of IndiGo airlines. The study found that th
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Mr., Sagir Yaqub Abubakar. "A Conceptual Analysis of Factors Affecting Financial Stability in Nigerian Domestic Airlines." ISA Journal of Business, Economics and Management (ISAJBEM) 2, no. 3 (2025): 190–99. https://doi.org/10.5281/zenodo.15501399.

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The study investigates the most important determinants of the financial stability of Nigerian domestic airlines, focusing on the external economic conditions, regulatory barriers, and operational inefficiency. Persistent financial instability in the Nigerian aviation sector has resulted in disruption of operations, massive debt profile, and closure of several domestic airlines, which is a serious threat to the growth and sustainability of the industry; the problem statement indicated this. The research design used in the study was a descriptive survey. Data were collected in the form of struct
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Mr., Muhammad Umar Indabawa &. Mr. Habib Yusuf Abdulrahman. "Evaluating Debt Management Practices and Their Impact on the Stability of Nigeria's Domestic Airlines." ISA Journal of Business, Economics and Management (ISAJBEM) 2, no. 2 (2025): 89–98. https://doi.org/10.5281/zenodo.15228512.

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The financial stability of Nigeria’s domestic airline industry remains a pressing concern due to the persistent challenges associated with debt management. This study examines debt management strategies in domestic airlines throughout Nigeria with specific attention to Kano State to determine their effect on airline stability. The research investigates vital debt management approaches while it studies debt financing structure impacts on operational sustainability together with major financial hurdles and introduces strategic frameworks for better financial resilience. This research emplo
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Kwan, Irene, and Daniel Rutherford. "Assessment of U.S. Domestic Airline Fuel Efficiency since 2010." Transportation Research Record: Journal of the Transportation Research Board 2501, no. 1 (2015): 1–8. http://dx.doi.org/10.3141/2501-01.

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Aircraft are responsible for about 2.5% of anthropogenic carbon dioxide (CO2) emissions globally. Total aircraft CO2 emissions are expected to triple by 2050 if present trends continue. Surprisingly little public information is available about the fuel efficiency, and therefore carbon intensity, of U.S. airlines. This research seeks to address this gap by assessing the fuel efficiency of major airlines serving the U.S. domestic market from 2010 to 2012 by using airline-reported fuel and operations data. A frontier model was used to develop an efficiency metric that accounts for the fuel that a
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Idham, Idham, Prawira Fajarindra Belgiawan, and Christina Ari Pramono Putri. "Influence of Low-Cost Carrier Attributes towards Airline Choice Decision in Bandung-Surabaya Route." Jurnal Manajemen Teknologi 20, no. 1 (2021): 98–106. http://dx.doi.org/10.12695/jmt.2021.20.1.6.

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Abstract. The number of Indonesian domestic passengers which increased rapidly has encouraged for the airlines to expand their market share by opening routes in the local region and one of the promising region is Bandung. In early 2019, the Low-Cost Carrier has implemented paid baggage policy. The changes of airline conditions and regulations could affect consumer purchasing decisions. The airline have to redesign its strategies and conduct a strategy adjusment to identify the consumer's needs and wants these days. Based on the problem description, this research aims to identify what significa
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Joonho Moon, Joonho Moon. "Moderating effect of gross domestic production on the association between share ownership of CEO and strategic risk-taking of airlines." GLOBAL BUSINESS FINANCE REVIEW 29, no. 5 (2024): 103–11. http://dx.doi.org/10.17549/gbfr.2024.29.5.103.

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Purpose: The purpose of this research is to examine the moderating effect of gross domestic product on the relation-ship between share ownership and strategic risk-taking of airlines. Theoretical foundation of this work is upper echelon theory and contingency theory. Design/methodology/approach: The sample of this work is publicly traded airlines in the US stock market: NASDAQ, AMEX, and NYSE. For data collection, this work employed Annual 10-K, Bureau of economic analysis, Compustat, and Execucomp using SIC code 4512. 15 airlines were used and the study period is 1999-2019. For testing the re
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García Arboleda, José Ignacio. "Transnational Airlines in Latin America Facing the Fear of Nationality." Air and Space Law 37, Issue 2 (2012): 93–118. http://dx.doi.org/10.54648/aila2012007.

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Latin America has been the recent scenery of cross-border mergers and acquisitions of airlines in countries in which their domestic law allows important foreign investment in air carriers. However, the still present architecture of bilateral exchange of traffic rights between countries, encouraged by the 1944 Chicago Convention, is a serious threat for the development of these transnational airlines, operating through a complex network of corporations incorporated in different countries. Typically, this bilateral architecture includes 'ownership and effective control' clauses that require an a
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Makoka, Jafari, Janeth Patrick Swai, Magwana Ngollo, and Abraham Charles Nathanael. "Effect of Ownership Structure on Financial Performance: Evidence from Listed Airlines in Africa." Jurnal Manajemen Teori dan Terapan| Journal of Theory and Applied Management 16, no. 3 (2023): 585–95. http://dx.doi.org/10.20473/jmtt.v16i3.48197.

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Objective: This study empirically examines the impact of ownership structure on the financial performance of listed airlines in Africa. Design/Methods/Approach: The research utilized quantitative techniques to collect secondary data from listed airlines over ten years (2010-2019). Descriptive statistics and multiple regression were used for analysis. Findings: The results revealed that airlines with the majority of private domestic and private foreign ownership showed a significant positive effect on financial performance (ROA and ROE). In contrast, state ownership had an insignificant impact
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Adim, Victor, and Godwin Poi. "Opportunity-Sensing Capability and Corporate Vitality of Domestic Airlines in Nigeria." Journal of Strategic Management 6, no. 2 (2021): 1–16. http://dx.doi.org/10.47672/jsm.835.

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Purpose: This study examined the relationship between opportunity-sensing capability and corporate vitality of domestic airlines in Nigeria.
 Materials and Methods: The study adopted an explanatory cross sectional survey research design which was carried out at the organizational level of analysis. The population of this study was the nine (9) operational scheduled domestic airline operators in Nigeria. The managers involved were: Station Manager, Cabin Service Manager, Director of Airline Services, Operations Manager and Regional Manager. The study adopted the entire population as a cens
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Li, Shengning, and Jiayao Ling. "Process of the Study on The Influencing Factors of Airlines Stock Market." BCP Business & Management 39 (February 22, 2023): 100–105. http://dx.doi.org/10.54691/bcpbm.v39i.4027.

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The outbreak of COVID-19 in 2020 has brought a huge shock to the world stock markets, especially to the airlines in the service industry. It can be seen that the occurrence of public emergencies is an important factor affecting the airline stock market, which will have a significant negative impact in the short term. In addition to that, due to the international business activities of airlines, exchange rates, and international fuel prices will also have a greater impact on the airline stock. Although airlines can reduce the impact of these factors through active control, the depreciation of d
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LAW, Colin C. H., Kamontorn PROMPITAK, and Chatchawan WONGWATTANAKIT. "Effects of Low-Cost Airlines on Domestic Tourism Economy in Thailand." Journal of Environmental Management and Tourism 13, no. 4 (2022): 935. http://dx.doi.org/10.14505/jemt.v13.4(60).03.

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Air deregulation in 2003 led to the development of the low-cost airline industry in Thailand. The new airlines entered the air transport industry market and helped to further increase tourism destinations across the country, motivating more internal travel. This study aims to examine the impact of low-cost airlines factors on tourism demand and to identify the relationship between low-cost airlines and domestic tourism in Thailand. ARDL (Autoregressive Distributed Lag) model was applied to analyse the long-run and short-run relationship between the dependent variables and domestic tourism dema
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Migoko, Halima Abdallah, and Yamunah Vaicondam. "Buying Intention And Factors Influencing Buying Behavior." International Journal of Engineering & Technology 7, no. 4.28 (2018): 63–66. http://dx.doi.org/10.14419/ijet.v7i4.28.22391.

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This study attempts to determine the factors that influenced passengers’ airline selection for domestic airlines in Tanzania. This is because of persistent rise and decline of some airlines companies in Tanzania. The objectives of this study is to examine factors influencing the buying intention of airlines passengers’ selection, to examine the relationship between buying intention and buying behavior of airlines passengers in Tanzania and to investigate the mediating effect of buying intention on the relationship between factors influencing and buying behavior. This study employed quantit
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Kühn, S. W., H. Spies, and D. J. Petzer. "Online servicescape dimensions as predictors of website trust in the South African domestic airline industry." Southern African Business Review 19, no. 1 (2019): 44–71. http://dx.doi.org/10.25159/1998-8125/5833.

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Increased costs, competition and a dynamic environment have led to South African domestic airlines relying more on their own websites as outlets for airline tickets. Customers’ e-commerce uptake with respect to buying airline tickets online has been slow, attributed mostly to a lack of website trust. A well-designed online service scape has been identified as an important contributor to website trust by several authors, but not yet in this particular context or industry. This study investigates the extent to which three online service scape dimensions predict website trust in the South African
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Biswakarma, Dr Gangaram, and Achyut Gnawali. "Service Quality of domestic airlines in the face of COVID-19 in Nepal." International Journal of Scientific Research and Management 9, no. 02 (2021): 2061–171. http://dx.doi.org/10.18535/ijsrm/v9i2.em04.

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The coronavirus pandemic has turned the aviation industry on its head, transforming the passenger experience drastically. The airlines have faced significant challenges due to both the Covid-19 pandemic, the sequence of lockdowns and the provisions of safety and security legislation. There is more concern about the growing feeling that passengers are aware of the level of service. Airlines not only need to focus on service quality in today's highly competitive air transport environment, but also need to focus more on safety and security issues, especially at the time of the Covid-19 pandemic.
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Haghighat, Navid. "Proposing a framework for airline service quality evaluation using Type-2 Fuzzy TOPSIS and non-parametric analysis." Journal of Sustainable Development of Transport and Logistics 2, no. 2 (2017): 6–25. https://doi.org/10.14254/jsdtl.2017.2-2.1.

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This paper focuses on evaluating airline service quality from the perspective of passengers' view. Until now a lot of researches has been performed in airline service quality evaluation in the world but a little research has been conducted in Iran, yet. In this study, a framework for measuring airline service quality in Iran is proposed. After reviewing airline service quality criteria, SSQAI model was selected because of its comprehensiveness in covering airline service quality dimensions. SSQAI questionnaire items were redesigned to adopt with Iranian airlines requirements and environmen
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Hong, Yoon-Hee, and Seong-Woo Choi. "Influence of Brand Personality on Repurchase of LCC Airlines." International Journal of Emerging Research in Management and Technology 6, no. 10 (2017): 99. http://dx.doi.org/10.23956/ijermt.v6i10.73.

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Nowadays, many people live with SNS, showing their own lives to others and sharing ideas throughout the day. Thanks to the advanced technology, they need less time than ever to acquire information by using hashtag and only a single word and have no difficulties predicting others’ preferences and propensity to consume. Previous research results indicate that people having similar tendencies tend to similar kinds of brand products.The recent increase on the number of LCC(low-cost carrier) airlines has accelerated the competition in the air transport market, which makes airline companies introduc
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AKANI, Godspower Henshaw, and Inetimi Roseline DAMIAN-OKORO. "Moderating Influence of Entrepreneurial Orientation on Value Creation and Organizational Resilience in Nigeria Domestic Airlines Operators." WORLD JOURNAL OF ENTREPRENEURIAL DEVELOPMENT STUDIES 7, no. 1 (2023): 53–69. http://dx.doi.org/10.56201/wjeds.v7.no1.2022.pg53.69.

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The study examined moderating influence of entrepreneurial orientation on value creation and organizational resilience in Nigeria’s domestic airlines operators. Specifically, the study investigated the relationship between value creation and organizational resilience of Nigeria’s domestic airline operators and the role of entrepreneurial orientation as a moderating variable on value creation and organizational resilience of Nigeria’s domestic airline operators. Value creation was un-dimensioned while organizational resilience was measured in terms of organizational adaptability and organizatio
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Ichingwa, Georgina Shiboko, and Sarah Kamau. "Performance Of Domestic Airlines In Kenya: The Role Of Strategic Management Practices." Journal of Tourism, Hospitality and Travel Management 3, no. 1 (2025): 10–23. https://doi.org/10.58229/jthtm.v3i1.292.

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The study sought to examine the effect of strategic management practices on performance of domestic airlines in Kenya. This comes at a time when the domestic airlines in Kenya have been facing tremendous challenges orchestrated by dynamics in the operating environment and disruptions in the global markets. The domestic airlines have seen a surge in customer-shun rate due to low customer satisfaction. Moreover, most of the players in domestic airlines have faced a steady decline in sales revenues and the overall market share. This raises the question on what could be the remedy to upscale organ
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Georgina Shiboko Ichingwa and Sarah Kamau. "Performance Of Domestic Airlines In Kenya: The Role Of Strategic Management Practices." Equivalent : Journal of Economic, Accounting and Management 3, no. 2 (2025): 481–502. https://doi.org/10.61994/equivalent.v3i2.932.

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The study sought to examine the effect of strategic management practices on performance of domestic airlines in Kenya. This comes at a time when the domestic airlines in Kenya have been facing tremendous challenges orchestrated by dynamics in the operating environment and disruptions in the global markets. The domestic airlines have seen a surge in customer-shun rate due to low customer satisfaction. Moreover, most of the players in domestic airlines have faced a steady decline in sales revenues and the overall market share. This raises the question on what could be the remedy to upscale organ
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Ejem, E. A. Ekeugo* C. U. Dike D. N. Chukwu O. Igboanusi C. C. and Erumaka O. "ANALYSIS OF DETERMINANTS OF AIRLINES PRODUCTIVITY IN NIGERIA DOMESTIC NETWORK." Global Journal of Engineering Science and Research Management 4, no. 12 (2017): 7–13. https://doi.org/10.5281/zenodo.1098664.

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This study set out to ascertain the determinants of the productivity of the Nigerian airline industry. The study superficially examined the extent of these determinant factors on airline productivity. In the study, quantitative techniques such as one simple t-test and Friedman’s rank test and were employed. The data used in the study were both secondary and primary data collected from the airline employees and customers (passengers) in selected airlines of MMA and Port Harcourt International airport in Nigeria, using structured questionnaires and oral interviews. The critical factor affe
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WONG, JEHN-YIH, and PI-HENG CHUNG. "Retaining Passenger Loyalty through Data Mining: A Case Study of Taiwanese Airlines." Transportation Journal 47, no. 1 (2008): 17–29. http://dx.doi.org/10.5325/transportationj.47.1.0017.

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Abstract Passenger loads on Taiwanese domestic flights have rapidly declined following the launch of the Taiwan High Speed Rail in 2007. Retaining passenger loyalty is thus a crucial challenge facing Taiwan domestic airlines. This study develops a loyal passenger mining process that is used to assess passenger loyalty and extract their information by a data mining technique from a database. Analytical results demonstrate that loyal passengers had high satisfaction in terms of service preferences, including airport service, passenger cabin facilities, information provision and complaint resolut
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Li, Xiao Jin, Qian Si, and Jian Deng. "Research on Performance Evaluation to Airlines Based on Gray Comprehensive Theory." Advanced Materials Research 459 (January 2012): 176–80. http://dx.doi.org/10.4028/www.scientific.net/amr.459.176.

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This paper adopts the method combining AHP and gray comprehensive evaluation to evaluate the operation performance of four largest domestic airlines and ten airlines that are famous around the world. Through the evaluation, it can be concluded that, compared with the excellent foreign airlines, the operation performance of the four largest domestic airlines is comparatively lagged behind. Among all the evaluated items, the repayment capability of the four largest domestic airlines is the worst which shall draw great attention of the enterprise leadership and other stakeholders
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Nandi, Shampa, Thumma Srujana, Ravi Kedarisetty, and Gunda Rohit. "Revival of the Aviation Industry in the Post-COVID Era - With Special Reference to Passengers Satisfaction in Domestic Airlines of India." International Journal of Hospitality and Tourism Systems 17, no. 3 (2024): 60–76. http://dx.doi.org/10.21863/ijhts/2024.17.3.004.

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India is the ninth-largest global aviation market, handling 121 million domestic passengers and its contribution to national GDP is 5%(2). The aviation sector has been disrupted by the COVID-19 pandemic but since mid-2022, it started reviving as the severity of the pandemic gradually slowed down. Investors, Airlines, Government, and Regulators are extra cautious about the safety protocols, regulations and passengers satisfaction in the post-COVID era. So far, no research has studied the passengers satisfaction level with all the new initiatives taken by Indian domestic airlines. Our empirical
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Irfan Rifai, Andri, Agusman Manao, and Susanty Handayani. "How airline service post COVID-19 pandemic? Domestic LCC passenger perception in Indonesia." E3S Web of Conferences 429 (2023): 03013. http://dx.doi.org/10.1051/e3sconf/202342903013.

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Domestic Low-Cost Carrier (LCC) airlines are the primary choice for travelers when traveling during the post-pandemic COVID-19. Indonesia is a country with quite a lot of flight routes with various LCC services. This research was conducted on domestic LCC services in Indonesia during the Post COVID-19 pandemic, completed in December 2022 and January 2023. Data were obtained using a questionnaire with 100 respondents using a Linkert scale. Analysis of the data was carried out using Importance Performance Analysis and Customer Satisfaction Index. The research results show exciting things. Based
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Zhang, Yunzhou, and Linda Nozick. "Investigating the Pricing Impacts of the American Airlines and US Airways Merger." Transportation Research Record: Journal of the Transportation Research Board 2672, no. 23 (2018): 15–19. http://dx.doi.org/10.1177/0361198118758682.

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In 2013, American Airlines merged with US Airways creating the largest airline in the world. This paper analyzes this merger’s effect on domestic airline ticket pricing using the Department of Transportation’s 10% ticket sample. This analysis confirmed insights that have been identified in prior analyses including in which there is heightened competition, prices are lower. It also demonstrates again that mergers can be correlated with rising prices. What is perhaps novel is that although legacy carriers generally increased prices post-merger, low-cost carriers did not appear to have that same
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Kiprop, Daniel Kiprotich, Sr Dr Lucy Wanza, and Mr Robert Githinji. "Relationship Between Cost Leadership Strategies and Performance of Domestic Airline Firms in Kenya." International Journal of Research and Scientific Innovation X, no. VIII (2023): 38–52. http://dx.doi.org/10.51244/ijrsi.2023.10804.

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The business strategy or combination of strategies adopted by a firm has to fit the firm’s resources and competencies in addition to being responsive to the environmental dynamisms to achieve the desired competitive advantage. The objective of the study was to investigate the relationship between cost leadership and organizational performance of domestic airlines in Kenya. The study employed a correlational research design. The study targeted all the 48 domestic airline firms licensed and operating within the Kenyan borders. The study setting was the three airports in Kenya including JKIA, Wil
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Dr., Olannye A.P, Egwuenu A.S Dr., and J.A.U Abubokhai. "Fostering Service Quality Delivery through Internal Marketing in Domestic Airlines in Nigeria." International Journal of Management Sciences and Business Research 6, no. 7 (2017): 09–21. https://doi.org/10.5281/zenodo.3472264.

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Conventional approaches to the challenge of providing excellent customer services in businesses have appeared inadequate for not recognizing the pivotal role of the employee. Consequently, it seems that a change in business tactical thinking and methods of service quality delivery is indispensable. The study examines the influence of internal marketing practices on service quality delivery in the Nigerian Domestic Airlines. The survey research process was engaged in this study. The primary data for this research work were obtained from the management staff and employees in fifteen (15) Domesti
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Yunyoung Kim, Yunyoung Kim, and Wooje Cho Wooje Cho. "The Effect of Airline's ESG Management on Corporate Reputation, Corporate Image, and Relationship Continuance Intention." GLOBAL BUSINESS FINANCE REVIEW 29, no. 5 (2024): 146–59. http://dx.doi.org/10.17549/gbfr.2024.29.5.146.

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Purpose: This study aims to investigate the impact of airline ESG management on corporate reputation, corporate image, and relationship continuance intention of domestic airlines. Design/methodology/approach: The data for this study were collected by distributing 300 self-completion ques-tionnaires online, and a total of 211 questionnaires were collected, and 201 questionnaires, excluding 10 non-re-sponses, were used for empirical analysis. Frequency analysis, exploratory factor analysis, reliability analysis, and regression analysis were conducted to test the hypotheses of the study. Findings
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Le, Cong Thanh, and Trang Thi Mai Nguyen. "Service quality, corporate image and word-of-mouth in Vietnam domestic airline service." Science and Technology Development Journal 16, no. 2 (2013): 107–16. http://dx.doi.org/10.32508/stdj.v16i2.1484.

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The purpose of this study is to examine the impact of airlines service quality on word-ofmouth through corporate image. Survey data were collected from 298 passengers who have used the domestic airline service at Tan Son Nhat airport. Research results reveal that domestic airline service quality includes four components: convenience, reliability, passenger service, and in-flight service. The SEM analysis result, moreover, shows that there is no significantly direct impact of service quality on WOM, that only exerts an indirectly positive impact of service quality on WOM through the airline ima
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Mhlanga, Oswald, Jacobus Steyn, and John Spencer. "The airline industry in South Africa: drivers of operational efficiency and impacts." Tourism Review 73, no. 3 (2018): 389–400. http://dx.doi.org/10.1108/tr-07-2017-0111.

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Purpose The airline industry is structurally challenged by its very nature, because of high overhead and capital costs. This is further exacerbated by macro-predictability and micro-uncertainty, thereby making it difficult for airlines in South Africa to attain operational efficiency. The purpose of this study is to identify drivers of operational efficiency and their impacts on airline performances in South Africa. Design/methodology/approach An extensive data collection using primary and secondary sources enabled the researchers to gather data on all the airlines operating in South Africa, f
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Krishnankutty, Raveesh. "Consumers’ Perception regarding Service Quality in Aviation Sector in Agartala." Information Management and Business Review 2, no. 5 (2011): 216–22. http://dx.doi.org/10.22610/imbr.v2i5.898.

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This paper intend to identify the factors affecting the consumer perception (when people chooses the services by compulsion not by choice) regarding the service quality among three domestic airlines namely Spice Jet, Indigo and Kingfisher, service providers in Agartala and to identify the most important factor in case of each domestic airlines. For achieving this objective a questionnaire was framed according to SERVPERF model and data from 110 subjects. Factor analysis and then regression analysis was carried out for extracting the factors and identifying the most important factor. We found t
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Chonsalasin, Dissakoon, Sajjakaj Jomnonkwao, and Vatanavongs Ratanavaraha. "Key Determinants of Airline Loyalty Modeling in Thailand." Sustainability 12, no. 10 (2020): 4165. http://dx.doi.org/10.3390/su12104165.

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The airline industry in Thailand has grown enormously over the past decade. Competition among airline companies to reach market share and profit has been intense, requiring strong strategic abilities. To increase the service quality of such companies, identifying factors related to the context of airlines is important for policymakers. Thus, this study aims to present empirical data on structural factors related to the loyalty of domestic airline passengers. Structural equation modeling was used to confirm the proposed model. The questionnaire was used to survey and collect data from 1600 airl
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Ramadhanty, Amanda Hanna, I. Wayan Suardana, and NMS Sofia Wijaya. "ANALISIS KEPUASAN PENUMPANG TERHADAP KUALITAS PELAYANAN PROTOKOL KESEHATAN DALAM PENERBANGAN RUTE DOMESTIK." Jurnal IPTA 10, no. 1 (2022): 11. http://dx.doi.org/10.24843/ipta.2022.v10.i01.p02.

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The quality of service provided by a company is an essential aspect, thus, service quality should be a focal point for every companies management. In this study, the quality of service regarding health protocols provided by airports and airlines to passengers on domestic routes flights is discussed. High quality service is required to increase passenger satisfaction. The purpose of this study is to discover the level of satisfaction of tourists who receive health protocol services on domestic flights. The data collection techniques in this study are observation, questionnaires and literature s
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Kir, Selma, and Andrej Novak. "Analyzing the Ataturk Airport Services." AUTOBUSY – Technika, Eksploatacja, Systemy Transportowe 19, no. 6 (2018): 865–70. http://dx.doi.org/10.24136/atest.2018.192.

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Ever since we started air transportation, we have found new ways of traveling more safely everyday with technologies that push the limits of our imagination. Air transport has been connecting the continents with each other. Increased the volume of trade and made it easier to trade with the HUB concept. Airline companies are in the advertising competition while the safety of the flight is at the forefront. Each is more aimed at flying to the region and more often operating. At this point, the limits of competition have been so difficult that our lives have entered different levels of service, i
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