Academic literature on the topic 'E-banking - Internet - online accounting'
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Journal articles on the topic "E-banking - Internet - online accounting"
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Raza, Syed Ali, Amna Umer, Muhammad Asif Qureshi, and Abdul Samad Dahri. "Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model." TQM Journal 32, no. 6 (July 2, 2020): 1443–66. http://dx.doi.org/10.1108/tqm-02-2020-0019.
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PurposeThis study explores the service quality dimensions in Internet banking and their impact on e-customer’s satisfaction and e-customer’s loyalty. This study tries to inspect the structural association between Internet banking service quality, electronic customer satisfaction and electronic customer loyalty based on separate constructs.Design/methodology/approachIn this present research, quantitative approach is applied. The data is gathered from 500 bank clients in Pakistan by using structured questionnaires, and the theoretical model is tested by partial least square structured equation modeling (PLS-SEM). Moreover, convergent validity and discriminant validity were assessed.FindingsResults show that all the dimensions are found to have a positive and significant influence on customer satisfaction while customer’s satisfaction has a significant and positive impact on customer’s loyalty. Findings indicate that service quality plays a very important role in every society, as it has become the basis for how customers interpret online banking and, in the end, how it interacts and operates with online services.Practical implicationsThis research adds up considerably to the literature of bank marketing, and it is also fruitful for the academicians since it demonstrates the way Internet banking service quality determinants predict e-satisfaction of clients which ultimately raises the e-loyalty of clients. This study is useful for those E-retailers and managers who want to grab e-retailing market.Originality/valueThis research suggests a model which ultimately enhances customer loyalty towards Internet banking service quality through customer satisfaction in Pakistan. It involves modified model of E-SERVQUAL (user friendliness, efficiency of websites, personal need, and site organization) which connects it to electronic customer satisfaction and electronic customer loyalty. Therefore, it will assist the Internet banking sector in building effective marketing tactics, establishing long lasting relationships with clients and acquiring the competitive edge in the market.
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Rahi, Samar, and Mazuri Abd.Ghani. "Investigating the role of UTAUT and e-service quality in internet banking adoption setting." TQM Journal 31, no. 3 (May 8, 2019): 491–506. http://dx.doi.org/10.1108/tqm-02-2018-0018.
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Purpose Technology adoption is a great challenge in the banking sector of Pakistan. A recent report issued by state bank of Pakistan revealed that there is a squeak growth, only 3 percent, in internet banking adoption. In order to effectively delve into the issue of internet banking adoption, the purpose of this paper is to use unified theory of acceptance and use of technology factors, namely performance expectancy and effort expectancy and e-service quality (E-SQ), as theoretical lens for this study. Design/methodology/approach The research model was empirically tested using 398 valid responses from customers of commercial banks in Pakistan. The theoretical model was tested using structural equation modeling. Findings Findings indicate that performance expectancy, effort expectancy, website design, customer service, assurance and reliability have direct influence on user intention to adopt internet banking. Results revealed that approximately 79 percent of variance in user intention to adopt internet banking was explained by predictors. In addition, the mediating role of performance expectancy and effort expectancy among website design, customer service and user intention was also confirmed. Practical implications For researchers, this study provides a base of integrated technology model and it suggests using this model in other online domains such as mobile payment and online web-shopping for further refinement. For policymakers, understanding the key constructs is important to design, refine and implement new internet banking website that, in turn, will boost internet banking adoption trend among users of commercial banks. Originality/value This paper makes a unique contribution toward information system and services marketing literature. The study schematized that website design, customer service, assurance and reliability are the key dimensions of E-SQ and significantly influence the user intention to adopt internet banking.
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Zhang, Yun, Xiaogang Chen, Xinhui Liu, and Nan Zhu. "Exploring trust transfer between internet enterprises and their affiliated internet-only banks." Chinese Management Studies 12, no. 1 (April 3, 2018): 56–78. http://dx.doi.org/10.1108/cms-06-2017-0148.
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Purpose With the development of information technology, there is a growing trend for internet enterprises in China to launch internet-only banks. This paper aims to explore how the brand trust in an internet enterprise is transferred to the initial trust in its affiliated internet-only bank and how such transfer affects adoption behavior of potential internet-only banking users. Design/methodology/approach Data were obtained from online questionnaires via a well-known Chinese survey website and a popular Chinese social platform, which yielded 486 usable responses for the analysis. Partial least squares was used for testing hypotheses. Findings The results show that brand trust in the internet enterprise increases initial trust in its affiliated internet-only bank. This, in turn, enhances the adoption of internet-only banking. More importantly, these results show that brand trust in the internet enterprise transfers to initial trust in internet-only banking through performance expectancy and perceived risk. Further, the need for interaction moderates the relationship between brand trust and performance expectancy as well as the relationship between brand trust and perceived risk. Originality/value This study provides new insights into the mechanism by which trust is transferred between two affiliated business entities. The results of the study suggest several useful managerial implications for managing the internet-only banks.
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Baicu, Claudia Gabriela, Iuliana Petronela Gârdan, Daniel Adrian Gârdan, and Gheorghe Epuran. "The impact of COVID-19 on consumer behavior in retail banking. Evidence from Romania." Management & Marketing. Challenges for the Knowledge Society 15, s1 (October 1, 2020): 534–56. http://dx.doi.org/10.2478/mmcks-2020-0031.
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AbstractThe pandemic COVID-19 has severely affected the global economy. The strict lockdown measures have also changed the daily live, including consumer behavior in retail banking. In this context, the purpose of this paper is to investigate the impact of the COVID-19 crisis on consumer behavior in retail banking, with a special focus on the Romanian banking sector. To achieve our goal, we performed a survey among the Romanian consumers in retail banking, using as research method the field survey based on questionnaire. The final sample comprised 738 valid responses from the metropolitan area retail banking consumers. The research brings a fresh insight on retail banking services consumption during the pandemic and validates a conceptual model regarding the internet and mobile banking services acceptance. The research’ results highlighted, among others, that the variable concerning the perception of the COVID-19 pandemic effect on consumers’ lifestyle has a direct and positive influence on the variable regarding the attitude toward internet and mobile banking services, mediated by other variables like safety of internet and mobile banking use and trust in banks. Several social and managerial implications are also discussed, because it is possible that the tendency to use internet and mobile banking services will prevail even after the post pandemic stage, as new consumption behavior models are developing. Banks in Romania should increase their initiatives to offer financial education courses and online tutorials to familiarize customers with the use of digital channels. Banks should also improve communication with clients and design new products and services to increase the attractiveness of saving process. They should demonstrate flexibility in negotiating lending and refinancing conditions as well.
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Moreno-Garcia, Elena, Arturo Garcia-Santillan, and Damaris Platas Campero. "Students Perception About Digital Financial Services." International Journal of Financial Research 12, no. 4 (March 18, 2021): 212. http://dx.doi.org/10.5430/ijfr.v12n4p212.
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The purpose of this research is to determine how the students from a Mexican university perceive the different digital financial services. For the study, the Durai and Stella (2019) test was used, which is made up of twelve indicators in a Likert format to assess the perception of digital services, based on their convenience, adaptability, affordability, security, user-friendliness, trailing fee, accurate timing, online monthly statement, quick financial decision making, interbank account accessibility and internet connectivity. The main findings point to the satisfaction that respondents feel towards digital financial services in the five dimensions that were studied: Internet Banking, Mobile Banking, Mobile Wallet, Credit Cards and Debit Cards. Student’s perception was extremely satisfactory towards Debit Card services, especially on the indicators of adaptability, affordability, security, user-friendliness, accurate timing, online monthly statement and portability. In addition, the Mobile Banking services had a positive impact on the Interbank account accessibility and Internet Connectivity. This could be explained by the way these current generations of young millennials easily handle technological use.
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Chen, Kuanchin, J. Michael Tarn, and Bernard T. Han. "Internet dependency: Its impact on online behavioral patterns in E-commerce." Human Systems Management 23, no. 1 (March 5, 2004): 49–58. http://dx.doi.org/10.3233/hsm-2004-23104.
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Delivering the right Internet service to the right person has been a major challenge to E-commerce strategies. Developers of E-commerce and online services have constantly faced the issue of scarce design guidelines to model their customers' online behavioral patterns. This has called for new research on the characteristics of Internet users so that appropriate E-commerce website design strategies can be developed. This study attempts to investigate the possibility of the non-detrimental effects of Internet dependency and proposes an instrument to measure both positive and negative Internet dependency. The authors further assess the effects of these two types of dependency on several online activities to delineate the characteristics of Internet users. This article is concluded with the managerial implications of the findings and the suggested E-commerce website design guidelines.
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Bashir, Irfan, and Chendragiri Madhavaiah. "Consumer attitude and behavioural intention towards Internet banking adoption in India." Journal of Indian Business Research 7, no. 1 (March 16, 2015): 67–102. http://dx.doi.org/10.1108/jibr-02-2014-0013.
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Purpose – The purpose of this paper is to provide an insight into the determinants of the customers’ attitude and behavioural intention to use Internet banking services, paying special attention to the role of perceived risk, trust, enjoyment, website design and social influence. Design/methodology/approach – A research model grounded on the technology acceptance model (TAM) reflecting the effects of trust, perceived risk, perceived enjoyment, perceived website design and social influence on TAM constructs is proposed. The structural equation modelling technique is used to analyse a sample of 697 individual Internet banking users in India through an online survey. Findings – The results of data analysis confirm some of the hypotheses drawn from the literature. Consistent with some of the other studies, perceived usefulness, perceived ease of use, trust and perceived enjoyment are found to be immediate direct determinants of customers’ attitude towards using Internet banking. Attitude, perceived risk, perceived enjoyment and trust determine the customers’ behavioural intentions to use Internet banking. Although the direct effect of perceived website design is significant only on perceived ease of use, its indirect effects are significant on perceived usefulness, attitude and behavioural intentions. Furthermore, perceived enjoyment exerts both direct and indirect effects on perceived usefulness but exerts only direct effect on perceived ease of use. Research limitations/implications – Generalizability of the research is a practical limitation in consumer research studies and the present study is not an exception to that. The current study focused only on some technological, behavioural and attitudinal factors, and many customer-specific factors and other psychographic and behavioural factors such as cost, perceived value, service quality and satisfaction, which can provide more significant insight into the adoption process, are not a part of the scope of the study. Practical implications – This research specifies the implications in three perspectives, viz., theoretical, methodological and managerial. Furthermore, this study provides the practical recommendations to enhance customer trust and guidelines to reduce perceived risk. The most significant implication for the banking sector is that apart from offering useful and user-friendly services, they need to build a trusting relationship with customers. Originality/value – This study extends existing body of Internet banking literature by incorporating trust and risk perceptions. The effects of website design and perceived enjoyment on Internet banking acceptance have been examined and were found to be significant in the Indian context. In addition, it enables us to contribute to the current literature on the emerging Indian Internet banking services (IBS) market, which is largely under-researched.
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Hsieh, Chang-tseh. "E-commerce payment systems: critical issues and management strategies." Human Systems Management 20, no. 2 (August 29, 2001): 131–38. http://dx.doi.org/10.3233/hsm-2001-20206.
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The advent of the Internet commerce has prompted the invention of several payment tools to help facilitate the completion of business transactions over the Internet. Most of these tools still fail to gain sufficient supports from online merchants. This paper reviews some intriguing features of several major online payment instruments, their potential problems, and proposes some practical strategies to reduce the possible frauds association with the use of those instruments on the Net.
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Xiao, Kairong. "Monetary Transmission through Shadow Banks." Review of Financial Studies 33, no. 6 (October 4, 2019): 2379–420. http://dx.doi.org/10.1093/rfs/hhz112.
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Abstract I find that shadow bank money creation significantly expands during monetary-tightening cycles. This “shadow banking channel” offsets reductions in commercial bank deposits and dampens the impact of monetary policy. Using a structural model of bank competition, I show that the difference in depositor clienteles quantitatively explains banks’ different responses to monetary policy. Facing a more yield-sensitive clientele, shadow banks are more likely to pass through rate hikes to depositors, thereby attracting more deposits when the Federal Reserve raises rates. My results suggest that monetary tightening could unintentionally increase financial fragility by driving deposits into the uninsured shadow banking sector. Authors have furnished an Internet Appendix, which is available on the Oxford University Press Web site next to the link to the final published paper online.
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MAIXÉ-ALTÉS, J. CARLES. "The Digitalization of Banking: A New Perspective from the European Savings Banks Industry before the Internet." Enterprise & Society 20, no. 1 (September 4, 2018): 159–98. http://dx.doi.org/10.1017/eso.2018.18.
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This work is a contribution to the study of the adoption and use of computers in the savings bank industry in western Europe before the arrival of the Internet. It documents the presence of a pan-European network of IT users and analyzes the role of their industry associations in the processes of adopting and disseminating technology. It describes and analyzes their situation as late technology users, indicating certain specific and original patterns in the adoption of computers. Special attention is given to the implementation of shared computer centers throughout Europe and the results in the area of online accounting systems and teleprocessing systems as steps before the development of savings bank electronic funds transfer networks. It documents that in the savings banks industry, a reciprocal influence between technology and its uses was in play over long period of time and throughout the technological changes.
Dissertations / Theses on the topic "E-banking - Internet - online accounting"
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Eduardo, Ana Teresa Caldinhas. "Internet banking em Portugal: evolução e implicações de uma inovação radical." Master's thesis, Universidade de Évora, 2013. http://hdl.handle.net/10174/16091.
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A internet banking é uma importante inovação que surgiu no setor financeiro e que permite efetuar a maioria das operações bancárias através de uma plataforma ligada à internet, em qualquer lugar e a qualquer hora. Esta dissertação aborda a introdução e evolução da internet banking em Portugal, uma das inovações mais importantes do século XX no setor bancário, que transformou o modelo de negócio e a forma como os bancos interagem com os seus clientes. A sua análise empírica é feita por via da entrevista direta com algumas das principais instituições bancárias portuguesas. As principais conclusões desta investigação apontam para uma inovação de grande aceitação e relevância mas que não terá atingido ainda o seu potencial, possivelmente devido a existência da rede multibanco, que representa um canal substituto de grande eficiência e pela insegurança relacionada com os ataques informáticos. Ainda assim, esta inovação ganhou importância devido ao seu uso generalizado, ao constituir-se como um novo canal de acesso do cliente ao seu banco, mudando o paradigma desta relação e a forma como o funcionamento do banco passou a estar cada mais automatizado e menos dependente da ação humana; ABSTRACT: The internet banking is an important innovation that emerged in the financial sector and which allows banking customers to perform most banking transactions through a platform connected to the Internet, anywhere and at anytime. This dissertation examines the introduction and evolution of internet banking in Portugal, one of the most important innovations of the twentieth century in the banking sector, which has transformed the banking business model and the way banks interact with their customers. The empirical analysis was carried out through direct interviews with some of the main Portuguese banks. The main conclusions of this research point to an important innovation of great acceptance that has not yet reached its potential, possibly due to the ATM network which represents a substitute channel highly efficient and the insecurity related to online attacks. Nevertheless, this innovation has gained importance due to its general use, constituting itself as a new channel for customer bank access, has changed the paradigm of the customer-bank relationship and changed the the way banks work and are organized by allowing them to become increasingly automated and less dependent on human action.
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Rodrigues, Ana Isabel Abreu. "Determinantes da utilização do internet banking em Portugal." Master's thesis, Escola Superior de Tecnologia e Gestão de Oliveira do Hospital, 2013. http://hdl.handle.net/10400.26/17720.
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Aspvik, Daniel Weenås, and Preben Weenås Aspvik. "Contemporary Online Banking Fraud in Norway : A case study." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-97710.
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Banks are currently battling rising of fraudulent activities as it damages their relationship with their customers. Online banking fraud is decreasing trust and confidence among the customers and decreasing operating performance and increasing cost for the banks. This paper looks at online banking fraud in Norway and answers the research questions (1). How are bank customers attacked through the internet? and (2). How are banks trying to prevent fraudulent attacks against their customers? Interviews and document collection were used for data gathering, and in total, four interviews were conducted with academics and business professionals. The data were analysed using thematic analysis. The findings suggest that BankID fraud, Card fraud, CEO fraud, Investment fraud, Love scams and Phishing are among the most frequent attacks in Norway at present. Attacks contain elements of social manipulation, constantly change and are customized to target victims. The attacks have in common that they all are showing patterns of professionalizing. The study found that Norwegian banks are technologically advanced regarding fraud detection and authentication, and have put efforts into awareness against online banking fraud. However, the main issue of online banking fraud in Norway is seemingly grounded in the interactions made by the customers with the technology and not the prevention system the banks deploy.
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Sellars, Irene Yousept. "Internet and Emerging E-Business Models : Developing an Integrated Analytical Framework for UK Internet Banking and Online Grocery Shopping." Thesis, University of Newcastle Upon Tyne, 2006. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.519456.
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Michailova, Viktorija. "Elektroninė bankininkystė Lietuvoje ir jos plėtojimosi tendencijos." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2007. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2007~D_20070111_193111-27769.
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Magistro baigiamasis darbas yra skirtas: pristatyti naują bankų veiklos kryptį - tiekiamas elektroninės bankininkystės paslaugas, nustatyti šių paslaugų paplitimo priežastis užsienyje ir palyginti su Lietuvos bankų elektroninės bankininkystės paslaugų išsivystymo lygiu bei, remiantis Lietuvos bankų oficialiomis prognozėmis, numatyti galimas šių paslaugų vystymosi tendencijas mūsų šalyje. Darbe akcentuojama, kad nauja vykdoma veikla bankams teikia ne tik naudą, bet ir lemia naujų rizikų atsiradimo galimybes, kurias banko specialistai privalo nuolat vertinti ir efektyviai valdyti tam, kad užtikrintų sėkmingą teikiamų paslaugų plėtrą. Atliktų apklausų (banko vartotojų ir darbuotojų, kurių darbas tiesiogiai susijęs su šių paslaugų tiekimu) rezultatai leido nustatyti vyraujančias priklausomybes, susijusias su elektroninės bankininkystės paslaugų naudojimu Lietuvoje ir parodė, kad banko paslaugų vartotojai pirmenybę teikia patogumui (funkcionalumui) ir saugumui (technologiniam faktoriui), o patys bankai, kuriant naujus arba tobulinant sukurtus produktus, orientuojasi būtent į šiuos du minėtus veiksnius.The master work is designed: to represent a new bank activities direction – the supplying of electronic banking services, to estimate the spread reasons of these services abroad and to compare it with Lithuanian electronic banking development level and as a keystone, to foresee the potential pace of it future in our country, were used Lithuanian official bank forecasts. In work is emphasized, that the new movement of bank actions brings not only benefits, but also destines new uprising risks, which bank experts must always qualify and effectively manage, in order to vouch a successful services expansion. The results of two performed inquiries (of bank consumers and workers, who are directly linked with such services providing) allow to set mainstreams, which reflect electronic banking usage among Lithuanian citizens and show, that bank customers give preferences to service convenience (functional dimension) and security (technological factor), and when banks create new or improve existed products, they precisely follow up these two mentioned forces. Theoretical and practical analyse conclusions allow to maintain that, the interest of electronic banking customers, it positive evaluation and growing trust together will initiate it growth in future. Is identified that, service convenience, function and security can’t be guaranteed only by investments in reference technologies. The convenience and precise of electronic banking services give opportunity to banks to expand market... [to full text]
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Petnji, Yaya Luc Honoré. "Customers' loyalty and its antecedents and perception of ISO 9001 in online banking." Doctoral thesis, Universitat de Girona, 2012. http://hdl.handle.net/10803/96090.
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This thesis investigates whether ISO 9001 certification by banks affects customers’ perceptions of e-service quality and recovery (and hence customer satisfaction, value and loyalty) in online banking services. In pursuit of this objective this thesis holistically undertake a comprehensive review of the current state of the E-S-QUAL scale including methodology used, suggestions, and limitations associated with the adoption of the scale. Thereafter, this thesis proposed and applied scales to measure service quality and service recovery in the setting of electronic banking (e-banking). At that juncture, the thesis further developed and empirically tested a model and different sub-models that considers perceived online service quality and online service recovery as antecedents to online satisfaction and value to investigate factors that might influence customer satisfaction, value and loyalty and the possible mediating/moderating effects of customer satisfaction and value on the relationship between service quality, recovery and customer loyalty. Findings are discussed and management implications presented.Aquesta tesis doctoral investiga si la implantació de sistemes d’assegurament de la qualitat segons la norma ISO 9001 als serveis bancaris per internet, afecta a la satisfacció del servei per part dels clients d’aquesta. En aquest sentit, ha calgut analitzar l’escala de mesura de la qualitat dels serveis per internet E-S-QUAL, per tal d’adaptar-la als serveis bancaris, incloent-hi una mesura de la satisfacció en els casos on hi ha hagut reclamacions. D’aquesta forma, la tesis ha aportat un model, testejat empíricament, on es determinen quines son les causes que afecten a una bona satisfacció del servei per part del client, i a un augment de la lleialtat dels clients per part de l’empresa; tan pels clients que han realitzat reclamacions en el servei com als que no.
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Čimieliūtė, Vaida. "Elektroninės bankininkystės paslaugų taikymas individualiems vartotojams." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2014. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2008~D_20140623_182927-78786.
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Nuo 1995 metų bankai pradėjo teikti savo klientams tiesiogines prieigas prie savo sąskaitų per internetą iš bet kurio pasaulio taško. Lietuvoje šios paslaugos vartotojų skaičius auga kiekvienais metais. Tačiau didėjant internetinės bankininkystės klientų skaičiui, daugėja ir su paslaugos vartojimu susijusių problemų. Viena didžiausių – vartotojų kompetencijos trūkumas naudojantis paslauga. Vieni nemoka atlikti paprasčiausių operacijų, o labiau patyrę vartotojai dažniausiai nebūna susipažinę su visomis internetinės bankininkystės galimybėmis. Darbe aprašomas bankininkystės žinyno modelis, sukurtas naudojant techninio rašymo principus ir pritaikytas atskiriems vartotojų segmentams. Modelio tinkamumas įvertintas atliekant eksperimentinį tyrimą, kuris susidarė iš virtualaus komandinio darbo projekto bei anketinės apklausos.Since 1995 banks offer their clients direct access to bank accounts through internet from everywhere in the world. In Lithuania number of internet banking users is growing every year. During 9 months of year 2006, number of users has increased 24 %. More and more traditional banking features are implemented into internet banking and that makes internet banking complex. While the number of users keeps increasing, we have to face more problems too. In 2003 SEB Bankas carried out a research that indicated that one third of people do not use internet banking because they are not ignorant of this service. Beginners usually do not know how to perform basic features while advanced users are not familiar with the entire internet banking opportunities. The goal of this paper is to create an internet banking manual’s model that combines the principles of technical writing and will be adopted for separated user segments. Dual experimental research has been carried out to evaluate the created model.
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Bilro, Ricardo Jorge Godinho. "Create, build and manage online brands for internet companies." Master's thesis, 2014. http://hdl.handle.net/10071/8444.
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The purpose of this dissertation is to analyse and identify the main constructs that leads to successfully create, build and manage online brands for internet-only companies. Based on this, an online brand management explanatory model can be it generated.
In order to do so, two different but sequential approaches were used: was developed an extensive and systematic literature review in order to explore the research theoretical background and identify literature main findings; from this review eighteen papers were selected and from those some preliminary reflections were taken. Then, a focus group session was performed in order to do an empirical research and test preliminary findings; from these some conclusions can be drawn.
Based on these conclusions were possible to identify several constructs responding to the research question: trust, which stands out as the prominent construct, purchase and repurchase intentions, which are linked to other aspects as loyalty, achieved experience or ease of use and consumer satisfaction reflecting assets as privacy, commitment and consumer engagement. All of those constructs stands out as those who influence the most the success when creating, building and managing online brands for internet companies.O objetivo desta dissertação é o de analisar e identificar as principais variáveis que conduzem à criação, construção e gestão com sucesso de marcas online para empresas de internet. Baseado nisso, poderá ser gerado um modelo explicativo da gestão de marcas online. Neste sentido, duas abordagens diferentes mas sequenciais foram adotadas: foi desenvolvida uma extensa revisão sistemática da literatura com o objetivo de explorar os fundamentos teóricos da pesquisa; desta revisão foram selecionados dezoito artigos e a partir destes alguns resultados preliminares puderam ser retirados. Posteriormente, foi realizado uma sessão de ‘focus group’ com o objetivo de efetuar uma pesquisa empírica e testar os resultados preliminares alcançadas. Destas, foram possíveis retirar-se conclusões. Baseado nestas conclusões foram possíveis identificar algumas variáveis que respondem à pergunta da pesquisa: a confiança, a qual se destaca como uma variável proeminente, a intenção de compra e de recompra, as quais se encontram ligadas a outros aspectos como a lealdade, experiência obtida ou facilidade de utilização e a satisfação do consumidor que reflete ativos como a privacidade, o compromisso ou o envolvimento do consumidor. Todas estas variáveis sobressaem como aquelas que mais influenciam o sucesso quando estamos a criar, construir ou gerir marcas online para empresas de internet.
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Silva, Ana Filipa Vaz Almeida da. "Consumo de conteúdos musicais e de filmes/séries "online": comparação entre Portugal e Europa dos 15." Master's thesis, 2017. http://hdl.handle.net/10071/15755.
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Atualmente, a utilização da Internet cresce de forma exponencial, tornando-se
significativa a sua presença nas atividades quotidianas. O tempo passado a navegar na Internet,
ultrapassa a simples pesquisa nos motores de busca ou a consulta do "email". As tendências
mostram que os utilizadores de Internet necessitam de larguras de banda elevadas e com rápida
resposta uma vez que os comportamentos mais frequentes são em P2P ("peer-to-peer"), como é
o caso de partilha de ficheiros, o "streaming" de vídeos, música, filmes e séries. O "streaming" de
conteúdos é cada vez mais a forma escolhida para ouvir música ou ver filmes e séries. A
Internet é cada vez mais o fornecedor de conteúdos mundialmente. Mas, serão as escolhas
homogéneas entre os vários países da Europa? A resposta a esta questão motivou este estudo
que analisa o consumo de conteúdos musicais e/ou de filmes e séries e no perfil dos seus
consumidores. Recorreu-se à base de dados "Flash Eurobarometer" 437 onde se compararam
duas áreas geográficas: Portugal e o grupo de países da Europa dos 15.Nowadays, the use of Internet grows exponentially, becoming significant its presence in everyday actvivities. The time spent on Internet, goes beyond simple search in the search engines or the checking the email. Trends show that the Internet users need high bandwidth and fast response times since the most frequent behaviors are peer-to-peer (P2P), such as file sharing, streaming videos, music, movies and series. Streaming content is increasingly the way to listen to music or watch movies and series. The Internet is increasingly the content provider worldwide. But, will be the choices homogeneuous among the Europe 15? Answering this research questions is the aim of this study, which analysis the comsuption of musical contents and/or movies and series, as well consumers’ profile. Using the data base of Flash Eurobarometer 437, two geographic areas were compared: Portugal and the group of countries of the Europe of the 15.
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Nunes, Pedro Miguel Correia. "Segmentação do mercado de acesso à internet segundo critérios comportamentais." Master's thesis, 2013. http://hdl.handle.net/10071/9830.
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Em Portugal, existem cada vez mais acessos à Internet através de banda larga. Mais de 6 milhões de portugueses utilizam-na cada vez com mais frequência. De acordo com estudos anteriores, existem variáveis que influenciam a adoção e a difusão da banda larga nos países, o que consequentemente afeta o crescimento económico.
Com a globalização do acesso à Internet, surgem novos desafios aos marketeers, nomeadamente, a necessidade de aplicar novas estratégias de marketing, tais como uma segmentação blended. Saber o que os utilizadores fazem online e como se comportam pode contribuir para esta nova prática.
É nesta base que surge a presente investigação, a qual se propõe estudar o comportamento dos utilizadores, segundo as suas preferências, hábitos de consumo da Internet e variáveis que os motivam a aderir e utilizar a Internet, por forma a segmentar o mercado de acesso à Internet segundo critérios comportamentais.
Durante o enquadramento teórico desta pesquisa foram sendo descobertas algumas estratégias de segmentação já existentes com base em critérios comportamentais e psicográficos e foram identificados estilos de vida digitais que ajudaram a compreender e a delimitar a amplitude dos conteúdos.
Foi realizado um questionário online, promovido através de email e das redes sociais que obteve 279 respostas válidas. Da análise estatística dessa amostra concluiu-se que os dados sociodemográficos também influenciam a utilização da Internet. A segmentação resultante deste estudo classificou os utilizadores em “browsers”, “socializers”, “non-tech”, “gamers”, “entertained” e “geeks”. Para tal, recorreu-se à análise de clusters com base em fatores de adoção e comportamentos.In Portugal, the broadband access is growing every day. More than 6 million persons use it with increasing frequency. It is proven through previous researches that some factors promote the diffusion and adoption of broadband in the different countries, which consequently affects economic growth. With the globalization of Internet access, new challenges are presented to marketers, in particular, the need to implement new marketing strategies, such as a blended segmentation. Knowing what users do online and how they behave can contribute to this new practice of segmenting the market. It is in the context of this framework that the present investigation appears, aiming at the study of the behaviour of users according to their preferences, their consumption habits of the Internet, and the variables that motivate them to join and use the Internet, in order to segment the market of Internet access through behavioural criteria. During the theoretical framework of this research some existing strategies for segmentation based on behavioural and psychographic criteria were discovered, and digital lifestyles that helped to understand and define the range of type of contents were identified. An online survey was held, promoted through email and social networks, with 279 valid resulting responses. Statistical analyses of this sample concluded that the socio-demographic characteristics also influence the use of the Internet. The segmentation emerging from this study classified the Internet users in browsers, socializers, non-tech, gamers, entertained and geeks. To reach this conclusion a cluster analysis based on adoption factors and behaviours was carried out.
Books on the topic "E-banking - Internet - online accounting"
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1959-, Duke Lynn N., ed. Stock detective investor: Finding market gems online. New York: J. Wiley & Sons, 2001.
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Lichtman, Kevin, and Lynn N. Duke. The Stock Detective Investor: Beat Online Hype and Unearth the Real Stock Market Winners. Wiley, 2000.
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Pana, Alexandra Cerasela. La seguridad cibernética y los derechos humanos. Los límites de la restricción de derechos humanos para la protección del espacio cibernético. Editura Universitara, 2021. http://dx.doi.org/10.5682/9786062813604.
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La presente monografía representa la tesis doctoral defendida en el año 2021, en la Universidad Carlos III de Madrid, España, bajo la coordinación del director Prof. Dr. D. José Manuel Rodríguez Uribes, un reconocido filósofo del derecho y hombre político. Durante sus estudios de doctorado, la autora también realizó una estancia de investigación en el Centro de Estudios de Derecho Europeo del Instituto de Investigación Jurídica "Acad. Andrei Rădulescu" de la Academia Rumana, bajo la atenta dirección del Prof. Dr. Mihai Daniel Șandru. El texto de la tesis doctoral está en español y contiene un resumen y conclusiones en inglés y rumano. Teniendo en cuenta que la vida del ciudadano está migrando cada vez más al espacio virtual - comunidades virtuales, internet banking, telemedicina, información e investigación desde fuentes digitales, comercio electrónico, virtual dating, virtual reality etc. – las medidas de protección del individuo en el espacio cibernético deben ser concebidas en directa correlación con las medidas de seguridad específicas para el entorno offline. Si el entorno offline está bien determinado y cuenta con actores bien definidos (estados, territorios administrativos, instituciones con responsabilidades en materia de seguridad y protección ciudadana, etc.), el espacio virtual sigue siendo una jungla, sin límites determinadas y sin órganos de control que puedan proteger a los usuarios vulnerables cuando se convierten en víctimas de los delincuentes digitales (autores de noticias falsas, pedófilos, espías digitales, bullies, ladrones de identidad o de datos personales etc.). La investigación tuvo como objetivo analizar el marco jurídico aplicable a la restricción del ejercicio de los derechos fundamentales en el entorno online, así como las normas legales que protegen el derecho a la privacidad, el derecho a la información y la libre expresión. La ciberseguridad y el marco regulatorio aplicable tanto a nivel europeo, como al nivel internacional, son otros dos temas de interés para la tesis.
Book chapters on the topic "E-banking - Internet - online accounting"
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Egea, José Manuel Ortega. "Physicians’ Acceptance of E-Health." In Encyclopedia of Cyber Behavior, 634–48. IGI Global, 2012. http://dx.doi.org/10.4018/978-1-4666-0315-8.ch054.
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Physicians’ acceptance of e-health refers to physicians’ voluntary or intended use of e-health services or applications—defined as ‘‘health services and information delivered or enhanced through the Internet and related technologies” (Eysenbach, 2001). Physicians exert a crucial influence on the successful diffusion and implementation of health information technology, largely because of their service-generating role in health care. Drawing on the Technology Acceptance Model—TAM (Davis, Bagozzi, & Warshaw, 1989) and its extended/adapted versions, empirical evidence has accumulated to suggest the importance of cognitive instrumental processes—especially usefulness perceptions—in accounting for physicians’ acceptance of e-health. This chapter discusses physicians’ acceptance of four e-health applications: (1) Electronic prescriptions—i.e., IT-based management and automation of drug prescriptions; (2) EHCR systems—viewed as IT systems for electronic recording and storage of patient information; (3) Patient-physician and physician-physician online communication; and (iv) Telemonitoring applications—i.e., IT systems enabling remote monitoring of patients.
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Koh, Elizabeth. "Online Education and Cultural Background." In Encyclopedia of Multimedia Technology and Networking, Second Edition, 1080–85. IGI Global, 2009. http://dx.doi.org/10.4018/978-1-60566-014-1.ch146.
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Online education is growing rapidly. Online education is a Web-based form of education where students gain access to online materials and communicate with instructors and other students. There are four distinguishing characteristics that separate it from e-learning and other modes of learning (Paulsen, 2003). First, there is a physical separation of teachers and learners in online education. This differentiates it from face-toface education. Second, online education is regulated or instituted by an educational organization, hence disqualifying it from the self-study mode of learning. Third, educational content is distributed over a computer network, unlike e-learning, which includes educational content distributed by CD-ROMS and DVD-ROMS. Fourth, students and instructors communicate with each other over a computer network. There is a twoway flow of information which is not always available in e-learning. Indeed, the communicative element is a unique feature of online education and is an extension of the individualized experience of earlier technologies (Piccoli, Ahmad, & Ives, 2001). Not solely an interaction between the student and the system, online education allows communication between peers and instructors and even collaborative learning communities. Online education also provides high levels of student control and supports participant contact and interaction continuously during the learning process. There are different levels of “onlineness” (Hosie & Schibeci, 2005). The most basic level is Web supplemented. It is optional for students to interact with the education content, and to communicate with instructors and other students. These online learning resources are a component in addition to their face-to-face learning. The intermediate level is Web dependent. Students need to participate online as part of the course requirement, besides some face-to-face component. Students should utilize the online education content, which includes course descriptions, study guides, examination details, assessment overview, reading lists, and online quizzes. Also, students are expected to interact with lecturers and peers by participating in the online discussion forum or other computer-mediated communications (CMC). This is the most popular form of online education today. The advanced level is fully online. This final level requires no face-to-face meetings with the students. Education content, learning activities, assessment, and support services can only be referred to vis-à-vis the computer network. Distance education could occur in this manner, but the term “distance education” also includes the use of other types of media which may not be electronic. Online education is supported by various systems. The core system in most educational institutes is the learning management system or the virtual learning environment. Learning management systems grant access to online learning resources for students and instructors; they register users, provide communication tools for users, manage courses, evaluate learners, and provide administrative reports (Paulsen, 2003). They can be commercial software like Blackboard or developed in-house. Online education can also require library and digital resources, learner support services, accounting, security, the Internet and e-commerce technology, which may be integrated with the core system Online educational technologies can be categorized into synchronous or asynchronous. Synchronous applications require users to be available at the same time. They include networked group decision support systems (GDSS), e-meetings, e-conferences, and features like whiteboards, text-based chat, and video conferencing. Asynchronous technologies are time independent and comprise discussion boards or Web boards, document repositories, Web logging, podcast audio content, and Web cast lectures.
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Rossi, Fabio Diniz, Rumenigue Hohemberger, Marcos Paulo Konzen, and Daniel Chaves Temp. "E-Banking Security." In Encyclopedia of Criminal Activities and the Deep Web, 893–904. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-5225-9715-5.ch060.
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The online banking industry has overgrown in recent years and will continue to grow as economic organizations remain to encourage customers to handle online banking transactions such as money transfers, access to account information, or payment of monthly bills. During this period, internet criminals and fraudsters attempting to steal personal customer information hijacked online banking. This article proposes reviewing the ways by which fraudulent activities are performed and what banks are doing to prevent such activities, as well as the new security measures that banks are using to increase customer confidence. Therefore, the authors present the threats, challenges to address such threats, some trends, and future landscapes regarding online banking security.
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Rossi, Fabio Diniz, Rumenigue Hohemberger, Marcos Paulo Konzen, and Daniel Chaves Temp. "E-Banking Security." In Research Anthology on Concepts, Applications, and Challenges of FinTech, 385–97. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-8546-7.ch021.
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The online banking industry has overgrown in recent years and will continue to grow as economic organizations remain to encourage customers to handle online banking transactions such as money transfers, access to account information, or payment of monthly bills. During this period, internet criminals and fraudsters attempting to steal personal customer information hijacked online banking. This article proposes reviewing the ways by which fraudulent activities are performed and what banks are doing to prevent such activities, as well as the new security measures that banks are using to increase customer confidence. Therefore, the authors present the threats, challenges to address such threats, some trends, and future landscapes regarding online banking security.
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Fortino, Giancarlo, Alfredo Garro, and Wilma Russo. "E-Commerce Services Based on Mobile Agents." In Mobile Computing, 1226–36. IGI Global, 2009. http://dx.doi.org/10.4018/978-1-60566-054-7.ch101.
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The Internet offers a unique opportunity for e-commerce to take central stage in the rapidly growing online economy. With the advent of the Web, the first generation of business-to-consumer (B2C) applications was developed and deployed. Classical examples include virtual shops, on-demand delivery of contents, and e-travel agency. Another facet of e-commerce is represented by business-to-business (B2B), which can have even more dramatic economic implications since it far exceeds B2C in both the volume of transactions and rate of growth. Examples of B2B applications include procurement, customer relationship management (CRM), billing, accounting, human resources, supply chain, and manufacturing (Medjahed, Benatallah, Bouguettaya, Ngu, & Elmagarmid, 2003). Although the currently available Web-based and object-oriented technologies are well-suited for developing and supporting e-commerce services, new infrastructures are needed to achieve a higher degree of intelligence and automation of e-commerce services. Such a new generation of e-commerce services can be effectively developed and provided by combining the emerging agent paradigm and technology with new Web-based standards such as ebXML (2005). Agents have already been demonstrated to retain the potential for fully supporting the development lifecycle of large-scale software systems which require complex interactions between autonomous distributed components (Luck, McBurney, & Preist, 2004). In particular, e-commerce has been one of the traditional arenas for agent technology (Sierra & Dignum, 2001). Agent-mediated e-commerce (AMEC) is concerned with providing agent-based solutions which support different stages of the trading processes in e-commerce, including needs identification, product brokering, merchant brokering, contract negotiation and agreement, payment and delivery, and service and evaluation. In addition, the mobility characteristic of peculiar agents (a.k.a. mobile agents), which allows them to move across the nodes of a networked environment, can further extend the support offered by the agents by featuring advanced e-commerce solutions such as location-aware shopping, mobile and networked comparison shopping, mobile auction bidding, and mobile contract negotiation (Kowalczyk, Ulieru, & Unland, 2003; Maes, Guttman, & Moukas, 1999).
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Dada, Abimbola. "Adoption and Acceptance of Online Banking." In Advances in Marketing, Customer Relationship Management, and E-Services, 263–93. IGI Global, 2017. http://dx.doi.org/10.4018/978-1-5225-2206-5.ch012.
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The introduction of electronic banking has revolutionised the financial and banking industry, with an increase in the flow of finances and capital remotely and also serve as a strategic move for firms to promote their financial services in emerging market. The research is a comparative study of the adoption and acceptance of online banking in a develop country like UK as opposed to an emerging market like Nigeria. The study reveals that majority of UK customers are more confident using online banking and carry out most of their banking transaction online. Unlike Nigerian customers where having access to the internet is considered as luxury. Furthermore, both countries highlighted security/privacy and fraud as the key constraint to fully embracing online banking.
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Arguedas, Raquel, Inmaculada Pra, and María Dolores Reina. "Mobile Banking." In Electronic Payment Systems for Competitive Advantage in E-Commerce, 164–85. IGI Global, 2014. http://dx.doi.org/10.4018/978-1-4666-5190-6.ch010.
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For over a decade, financial institutions, driven by advances in Information and Communication Technology (ICT), have been shifting to a new business model that prioritizes new channels for managing customer relationships. These new channels, which are based on the Internet and mobile devices, offer major business and growth opportunities. This chapter looks at the current status of online and mobile banking in Spain from the perspective of both financial institutions and users and compares it to the situation in Europe at large. Following an analysis, it draws a number of conclusions regarding the future prospects of these channels and the areas offering the greatest potential for growth and profitability.
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Yıldırım, İsmail. "Internet Banking and Financial Customer Preferences in Turkey." In Online Banking Security Measures and Data Protection, 40–57. IGI Global, 2017. http://dx.doi.org/10.4018/978-1-5225-0864-9.ch003.
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The first online banking service was introduced in Turkey by Is Bank in 1998. However, the number of internet users has been increasing rapidly in Turkey, the number of online banking users did not increase with a similar pace. Although banks are taking measures for the security of online banking transactions, many financial consumers are still concerned about the security of these transactions therefore preferring not to use online banking. This study reveals the development of internet banking in Turkey and consumer percentages. Previous research on the factors affecting the usage of e-banking are also addressed in this study. It was found that the majority of these studies focus on the correlation between the security concerns which result in avoiding to use internet banking.
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ur Rehman, Tansif. "Cybersecurity for E-Banking and E-Commerce in Pakistan." In Handbook of Research on Advancing Cybersecurity for Digital Transformation, 163–80. IGI Global, 2021. http://dx.doi.org/10.4018/978-1-7998-6975-7.ch009.
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Digital banking allows banks to make their new products more readily available, as they can package them with their essential software that has implications for cybersecurity. Internet presence also allows banks to extend their geographical reach without overbearing costs. In Pakistan, most internet offerings currently used by banks are more based on information than transactions; therefore, the issues for cybersecurity have gained high interest. The offerings on the websites by banks generally seem like electronic brochures. As they mainly offer company events, product information, along with a list of services rendered. Pakistan has various barriers to e-commerce, such as relatively few internet users, inadequate infrastructure (i.e., frequent power failures, fewer phone lines), and lack of cybersecurity for online transactions being hacked. The Government of Pakistan is rigorously working on these areas to overcome respective problems and progress in this sphere. This research focuses on the challenges for e-banking and e-commerce in Pakistan and issues relating to cybersecurity.
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Punyani, Gazal, and Sourabh Sharma. "A Measure of E-Service Quality for Banks." In Start-Up Enterprises and Contemporary Innovation Strategies in the Global Marketplace, 219–33. IGI Global, 2018. http://dx.doi.org/10.4018/978-1-5225-4831-7.ch016.
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Evidence exists that delivering superior e-service quality is a vital strategy to success. With the growth in businesses offering internet-based transactions, measuring e-service quality becomes an imperative subject to understand what customers expect and perceive in online banking transactions. It recognizes customers' priority and enhances the long-term relationship with them. This study proposes a conceptual model for measuring internet banking service quality and concentrates on evaluating customers' perceptions and their attitude. For empirical estimation, the data was collected from customers who regularly use online banking facilities. Respondents were asked to fill the standardized questionnaire based on their experience with the online services provided by their banks. The results of this study may help the banks to understand the customers' attitude, which may assist to maintain and improve the service delivery.
Conference papers on the topic "E-banking - Internet - online accounting"
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Hatane, Saarce Elsye, Widyananda Prasetyo, Ervina Clowdya Tandean, and Maria Regina. "The Perceived Risk Influence on the E-Loyalty of Online Shoppers in Using Internet of Things." In Proceedings of the International Conference on Tourism, Economics, Accounting, Management, and Social Science (TEAMS 19). Paris, France: Atlantis Press, 2019. http://dx.doi.org/10.2991/teams-19.2019.43.
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