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Journal articles on the topic 'E-commerce companion service'

Author: Grafiati

Published: 5 June 2025

Last updated: 2 August 2025

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1

Dr., Wan Nurhayati Wan Ab Rahman, Nabilah Zainuri Nur, Amira Khairol Anwar Hanis, and Nuraishah Mohd Azmi Siti. "E-Commerce Dynamic Attraction via Hybrid Value Chain to Boost Supply and Fulfil Demand: Companion and Hospitality Services Platform." Research and Applications of Web Development and Design 5, no. 3 (2023): 1–25. https://doi.org/10.5281/zenodo.7529491.

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Survival and rise up again are critical after we have experienced Covid-19 pandemic which has affected life of the world population and demolished economy. Living in restriction of physical movement has slowed down many daily activities and common practices including to buy groceries and needs. Alternatively, e-commerce growth has emerged as unprecedented phenomenal in giving hope to the world to fulfil their needs and have better impact to economy and social. This paper introduces a framework of e-commerce dynamic attraction through hybrid value chain to boost supply and fulfil demand. The im

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Zahra, Khairani, Wita Juwita Ermawati, and Nurul Hidayati. "Factors Influencing Decisions on Selecting Expedition Services in E-Commerce Shopee and Tokopedia." BALANCE: Economic, Business, Management and Accounting Journal 21, no. 2 (2024): 265–82. http://dx.doi.org/10.30651/blc.v21i2.22522.

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The increase in online shopping among the community has led to the use of courier services for shipping goods. However, on the other hand, the increased frequency and volume of shipments have caused various problems experienced by consumers related to deliveries that do not meet expectations. Starting from these issues,, the purposes of this study were: (i) to analyze the decision-making process for selecting e-commerce services by e-commerce’s consumers in West Java during the Covid-19 pandemic; (ii) to analyze the factors that influence customer decision making in choosing expedition service

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Wijayanti, Erna, Jeshica Ayu Rachmawati, Titik Rahmawati, and Ira Nailas Sa'adah. "Pendampingan Masyarakat Dalam Pengelolaan Kopi Robusta di Indrokilo." Dimas: Jurnal Pemikiran Agama untuk Pemberdayaan 20, no. 2 (2020): 145. http://dx.doi.org/10.21580/dms.2020.202.6400.

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<p class="ABSTRACTJUDUL">Coffee is one of the main potentials of Indrokilo Hamlet, Lerep Village, West Ungaran District. The abundance of the coffee harvest in this region has not been matched by the community's ability to process resources optimally. This service program aimed to provide assistance and training in coffee management according to the standards so that the quality of Indrokilo Robusta Coffee can be optimized. The subjects of this study were the community of Dusun Indrokilo who were the members of the Kelompok Wanita Tani (KWT), community shops, and youth groups. The compan

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Hairuddin, Hanitahaiza, Sharidatul Akma Abu Seman, and Noorizan Mohamad Mozie. "Customers’ Satisfaction on the Quality of E-Commerce." ADVANCES IN BUSINESS RESEARCH INTERNATIONAL JOURNAL 5, no. 3 (2019): 1. http://dx.doi.org/10.24191/abrij.v5i3.9965.

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As an important profit driver for business, e-commerce gives various opportunities to small and huge companies to sustain. Customer will visit e-commerce repeatedly when they feel satisfy with e-commerce services. Hence, this study aims to investigate the impacts of service quality on e-commerce context. Information quality, e-service quality, security and usefulness were predicted to have positive relationship with the customers’ satisfaction. Using purposive sampling techniques, 388 questionnaires were collected from the customers who had experienced in using Lazada and Shopee e-commerce web

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Gossa, Jihad Sindhu, Khairun Nisa Meiah Ngafidin, and Sisilia Thya Safitri. "Analytic hierarchy process for evaluating the quality of courier services in e-commerce services from the perspective of Pos Indonesia Purwokerto." JURNAL INFOTEL 15, no. 3 (2023): 241–48. http://dx.doi.org/10.20895/infotel.v15i3.1016.

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E-commerce became one of the technological developments in Indonesia in the fourth industrial revolution. Since then, the daily needs transaction process has become accessible through the e-commerce platform. The rapid development of e-commerce is predicted to increase and thus encourage the development of courier services over the past period, making courier services an essential element that affects customer satisfaction in e-commerce services. An analysis of customer satisfaction in several e-commerce service providers towards customer reviews on Google Play conducted by Sasmita and a state

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Kim, Jinsung, Minseok Kim, Sehyeuk Im, and Donghyun Choi. "Competitiveness of E Commerce Firms through ESG Logistics." Sustainability 13, no. 20 (2021): 11548. http://dx.doi.org/10.3390/su132011548.

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Rapid growth in the e-commerce market, caused by COVID-19, has led to fierce competition. The intense competition in e-commerce market triggers firms to strengthen their competitiveness by providing logistics services. Furthermore, as sustainability becomes important in consumers’ choices of products or services, e-commerce companies’ environmental, social, and governance (ESG) activities are becoming important. Therefore, our purpose of study is to examine the attributes of e-commerce’s competitiveness in the perspective of ESG in the logistics service and to suggest differentiation strategie

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Strzębicki, Dariusz. "KEY FEATURES OF FULFILLMENT SERVICES FOR E-COMMERCE." Scientific Papers of Silesian University of Technology Organization and Management Series 2025, no. 220 (2025): 357–71. https://doi.org/10.29119/1641-3466.2025.220.22.

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Purpose: The study aims to identify the most important features of fulfillment services for e-commerce by analyzing the content of logistics companies' websites. It seeks to determine which aspects are most frequently highlighted and how fulfillment providers can enhance their competitiveness. Design/methodology/approach: The research employs a content analysis approach, examining the frequency of specific logistics service features on fulfillment companies' websites. The data is quantified to identify key trends and priorities within the industry. Findings: The results indicate that fast ship

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Mohammad, Mahmoud Said Al Dawoud. "E-commerce companies in Jordan." International Journal of Recent Research in Social Sciences and Humanities (IJRRSSH) 11, no. 2 (2024): 32–49. https://doi.org/10.5281/zenodo.10998083.

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<strong>Abstract:</strong> In August 2011, Jordan became the first Arab country to have a "country level" domain on the internet, with the domain .jo. Many Jordanians have spent hundreds and perhaps thousands of hours on this internet, yet many have been oblivious to the upward movement of e-commerce. It has come to a point where many companies have begun to make use of services such as eBay to sell goods overseas. The Royal Jordanian has a website in which to purchase airflight tickets, and lately there have been more and more food industry businesses investing in services to order food onlin

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Getele, Gutama Kusse, and Arrive Tsitaire Jean. "Impact of Business Process Re-Engineering (BPR) Implementation on Customer Satisfaction in E-Commerce Companies." Journal of Electronic Commerce in Organizations 16, no. 4 (2018): 41–52. http://dx.doi.org/10.4018/jeco.2018100103.

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The objective of this article is to analyse the implementation of BPR in e-commerce platforms by measuring the level of customer satisfaction. The issues tested involve: how customers perceive the BPR objectives in e-commerce platforms; time used for diverse transactions before and after BPR; awareness and usage of BPR services provided by e-commerce platforms; satisfaction about the e-commerce platform services after BPR; BPR impact on customers, employees and e-commerce platform performance; advantages of BPR in e-commerce platforms and; difficulties faced by the customers after BPR in the e

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YILDIZ, Feriha, and Ertuğrul ÇAVDAR. "E-Ticaret Hizmet Kalitesinin Yeniden Satın Alma Üzerindeki Etkisi." Vankulu Sosyal Araştırmalar Dergisi, no. 12 (December 31, 2023): 1–15. http://dx.doi.org/10.55089/yyuvasad.1394826.

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In the last decade, there has been a significant increase in the number of companies joining e-commerce platforms because more and more people shop online worldwide. This phenomenon has given the competition a more international flavor. Many companies sell products of the same price and quality. Therefore, customers have different expectations when they purchase products and services. The most important expectation is service quality and trust. Millions of consumers shop for their daily needs online and expect the goods to be delivered timely and safely onto their doorsteps, making logistics s

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Radziszewska, Aleksandra. "Quality Assessment of E-Commerce Service in the Context of Customer Expiriences." Multidisciplinary Aspects of Production Engineering 1, no. 1 (2018): 635–40. http://dx.doi.org/10.2478/mape-2018-0080.

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Abstract With rapid growth of the Internet, companies adopted the new information and communication technology to offer e-services to their customers. This paper addresses e-service quality issue in the electronic marketplace. Service quality of e-retailers has been recognized as an important factor in determining success of e-commerce ventures. The objective of this research is to develop a theoretical, comprehensive, and measurable framework for assessing the quality of e-commerce services and to indicate factors, which are significant for customers satisfaction and high quality online shopp

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Manya, Bhatia. "Impact of eCommerce Companies on Indian Economy." International Journal for Research Publication and Seminar 13, no. 2 (2022): 9. https://doi.org/10.5281/zenodo.6885522.

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<strong>Abstract</strong> The Indian economy's e-commerce sector is one of the most rapidly expanding in the world. It's a paradigm change that gives customers with a broad range of benefits, including cheaper prices, more options and time savings. The world of e-commerce is expanding at a tremendous pace. All aspects of online product development, marketing, sales, service delivery, and payment are included in e-commerce, not only the purchase and sale of goods and services via the internet. In addition to rich nations, E-development commerce's and advantages may be witnessed in u

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Nadila Rizkika Dwi Ananda Matondang and Muhammad Irwan Padli Nasution. "Pengaruh Kualitas dan Layanan Website Terhadap Minat Pembelian Konsumen dalam Situs E-commerce." JURNAL PENELITIAN SISTEM INFORMASI (JPSI) 2, no. 2 (2024): 121–33. http://dx.doi.org/10.54066/jpsi.v2i2.1929.

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In the ever-growing digital era, e-commerce has become an important foundation in the world of commerce. In the midst of increasingly fierce competition, e-commerce companies are required to understand in depth the influence of website quality and service on consumer purchasing interest. This journal comprehensively investigates the impact of website quality and service in the context of e-commerce sites. Website quality, which includes appearance, performance, information, and security, as well as website services, such as customer support, payment processing, and personalization of experienc

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Nursalim, Chika Putri, Tannia Tannia, and Alexander Robert. "Service Quality and Perceived Value Toward Customer Satisfaction in E-Commerce Delivery: The Role of Trust." International Journal of Applied Business and International Management 10, no. 1 (2025): 136–53. https://doi.org/10.32535/ijabim.v10i1.3741.

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The rise of online shopping has transformed consumer behavior, shifting from traditional face-to-face transactions to digital purchasing through e-commerce platforms. This development has encouraged e-commerce companies to enhance the customer experience, including logistics services. However, issues such as delivery delays or damaged goods remain common problems. This study aims to examine the influence of service quality and customer perceived value on customer satisfaction in e-commerce delivery services, with customer trust as a mediating variable. A quantitative causal research design was

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Siregar, Budi Alamsyah. "Model Strategi Inovasi Digital dalam Meningkatkan Keunggulan Kompetitif di Sektor Jasa E-Commerce." Jurnal EMT KITA 9, no. 3 (2025): 945–51. https://doi.org/10.35870/emt.v9i3.4243.

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This research aims to understand how the digital innovation strategy model can enhance competitive advantage in the e-commerce service sector. The e-commerce service companies that are the subjects of this research are the top 5 (five) online stores in Indonesia, namely: Shopee, Tokopedia, Lazada, Blibli, and Bukalapak. In this study, 100 people were selected as the sample. Primary data were obtained from questionnaires distributed both online (Google Form) and offline. Based on the research findings, there is a significant influence between innovation strategies and digital technology on comp

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Kawa, Arkadiusz. "Fulfilment as Logistics Support for E-Tailers: An Empirical Studies." Sustainability 13, no. 11 (2021): 5988. http://dx.doi.org/10.3390/su13115988.

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Undoubtedly, one of the key areas of e-commerce is logistics. It is not only about the delivery of shipments, but also a number of other processes related to customer service and warehousing. The e-commerce logistics is driven by such trends as development of logistic co-operation models, different delivery methods and cross-border e-commerce. Fulfilment is one of the logistic co-operation model examples. Still, only a small proportion of online retailers use their services. The paper aims to characterise fulfilment services and indicate the benefits which e-tailers achieve from applying fulfi

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Jiang, Xinming, Qi Shi, and Xiangzhe Yang. "An Analysis on Business Risk of Jingdong and Meituan." BCP Business & Management 20 (June 28, 2022): 983–89. http://dx.doi.org/10.54691/bcpbm.v20i.1090.

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The development of the Internet has brought huge market development and expansion opportunities for e-commerce companies, especially the largest e-commerce platform companies in the market today. Therefore, many investors attach great importance to the investment of these firms. This article mainly uses the CAPM model together with other valuation equations to provide valuation data, and then combines realistic factors to evaluate the e-commerce platforms, represented by two B2C self-operated platform e-commerce companies with different service contents, JD and Meituan. Results shows that comp

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Ocicka, Barbara, and Marta Raźniewska. "In Search of Excellence in E-Customer Logistics Service." International Journal of Management and Economics 49, no. 1 (2016): 135–55. http://dx.doi.org/10.1515/ijme-2016-0007.

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Abstract The e-commerce market has been developing very rapidly and changing traditional distribution systems. The development of online channels is matched by a similar evolution of companies’ logistics systems. As a consequence, logistics processes management now significantly influences e-customer service quality, which has emerged as a competitive advantage. The main goal of this paper is to identify e-commerce business models, modern distribution channels and management tools that would facilitate a continuous improvement in e-customer logistics service. Based on the literature and interv

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M. P, Gusti Alfian, Maskur Maskur, and Lailatul Husniah. "IMPLEMENTASI REST DAN SISTEM MANAJEMEN PADA VIRTUAL SHOP BERBASIS 3D." Jurnal Repositor 2, no. 7 (2020): 953. http://dx.doi.org/10.22219/repositor.v2i7.156.

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AbstrakVirtual reality (VR) merupakan teknologi yang memungkinkan pengguna untuk merasakan sensasi di suatu tempat walaupun tidak di tempat tersebut, dengan membuat pengguna bisa berinteraksi dengan objek atau ruangan yang ditampilkan. Saat ini VRberkembang dengan pesat berkat perusahaan seperti Google dan Facebook yang melakukan investasi besar terhadap teknologi tersebut.Perkembangan VRmembuka peluang bagi e-commerce untuk melakukan inovasi dengan menambahkan VRsebagai salah satu fitur.Bagi e-commerce yang menggunakan web service untuk menyalurkan data ke klien baik itu web atau mobile.Perma

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Nurullia Rizkyani, Singgih Purnomo, and Esti Dwi Rahmawati. "Analisis Pengalaman Pembelian Online, Kualitas Layanan dan Kepercayaan Terhadap Kepuasan Konsumen E-commerce Shopee di Kecamatan Giriwoyo Kabupaten Wonogiri." Jurnal Penelitian Ekonomi Manajemen dan Bisnis 3, no. 4 (2024): 141–52. http://dx.doi.org/10.55606/jekombis.v3i4.4220.

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Electronic commerce or what is usually called e-commerce is a term used to describe the transaction process for products, services and information carried out using the Internet. With increasingly advanced e-commerce services, consumers can more easily access and order products from various places easily and quickly. This causes many companies to compete to create quality e-commerce services that consumers can trust in order to make things easier and add value to the product or company. This research aims to determine and analyze the influence of online purchasing experience, service quality,

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Martasari, Gacelia Weny. "Impact of Industrial Technology 4.0 In Improving Service Quality and Customer Experience on E-Commerce Platforms: Literature Review." International Journal of Social Service and Research 3, no. 6 (2023): 1427–35. http://dx.doi.org/10.46799/ijssr.v3i6.407.

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With the rise of Industry 4.0 technology, e-commerce platforms have the opportunity to enhance their operations and improve customer experience. Industry 4.0 technology, which includes the Internet of Things (IoT), artificial intelligence (AI), and blockchain, has the possibility to revolutionize e-commerce by enabling personalized, secure, and convenient shopping experiences. The aim of this research is to evaluate the affect of Industry 4.0 technology in improving service quality and customer experience on e-commerce platforms. This article is focused on impact industrial technology 4.0 on e

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Teguh Pramana, Made Putra, and I. Gede Surya Rahayuda. "Integrasi Chatbot Berbasis GPT Terhadap Website E-Commerce (Studi Kasus Toko JSA)." Jurnal Nasional Teknologi Informasi dan Aplikasnya 1, no. 3 (2023): 985. https://doi.org/10.24843/jnatia.2023.v01.i03.p27.

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A website is a series of sites with related hyperlinks that individuals, organizations, companies, or government made. E-commerce websites are websites that have features for transaction through online services. Toko Jsa Emas Perak is one of the companies that want to develop its company's presence on the internet using e-commerce websites. Uniqueness is important to have an edge between online competition. By implementing a chatbot system in the e-commerce website, it can increase the effect on each user in interaction. the propose of this research is to implement a chatbot service in the tok

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Wibowo, Felix Arvinto, Juliani Dyah Trisnawati, and Veny Megawati. "EFFECT OF E-COMMERCE INNOVATION AND E-SERVICE QUALITY ON TOKOPEDIA CUSTOMER SATISFACTION AND LOYALTY IN SURABAYA." Jurnal Pendidikan Ekonomi (JURKAMI) 9, no. 1 (2024): 12–22. http://dx.doi.org/10.31932/jpe.v9i1.3065.

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Recent developments have encouraged changes in people's shopping styles, from conventional to online. The online shopping style that society continues to adopt also influences the basis of people's decisions in determining which e-commerce to choose to fulfill people's online shopping activities. This research will analyze the influence of e-commerce innovation, e-service quality, customer satisfaction, and loyalty on Tokopedia customers in Surabaya. This research uses a quantitative approach with primary data in the form of a questionnaire, which is distributed and analyzed using the Structur

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Parashar, Dr Suhasini. "E-COMMERCE: A BIG APPROACH FOR BUSINESS." International Journal of Transformations in Business Management 12, no. 02 (2022): 192–205. http://dx.doi.org/10.37648/ijtbm.v12i03.010.

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Commerce as the activity of operating business amongst economic entities and all business dealings for buying and selling of goods in an economy considered as, commerce. Electronic commerce (ecommerce) refers to companies and individuals , buying and selling goods and services over the Internet . E-Commerce operates in various market segments and conducts over computers, tablets, smart phones, and other smart devices. Every product and service is available through e-commerce transactions, including books, music, plane tickets and financial services, such as stock investing and online banking.

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Islam, Adeba Anika. "How Website Design Quality Affects Customers' Purchase Intention." International Journal of Science and Business 5, no. 10 (2021): 16–29. https://doi.org/10.5281/zenodo.5528561.

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E-commerce is rapidly growing in today’s technology-driven world. In order to increase purchase intention in new online visitors and retain current customers, companies must ensure their e-commerce website is designed to maximize customer satisfaction and trust. However, there are several elements of website design quality that influence purchase intentions more strongly than others. This research attempts to synthesize the recent literature on the main determinants of website design quality that increase purchase intention. Consequently, the most significant determinants are transaction

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Ko, So-Hee, Hee-Chan Ryu, and Choong-Bae Lee. "The Impact of Logistics Services on Customer Satisfaction in Fashion Industry e-Commerce." Korean Academy Of International Commerce 39, no. 3 (2024): 179–95. http://dx.doi.org/10.18104/kalc.2024.39.3.179.

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Purpose: A s t he c ommerce m arket r apidly c hanges d ue t o t echnological a dvancements and consumer preferences, the competitiveness of logistics services is highlighted. This study analyzes the factors of logistics in fashion industry e-commerce that affect customer satisfaction. The goal is to provide insights to fashion companies to develop logistics strategies. Research design, data, and methodology: In the research model for empirical analysis, the logistics service factors are reliability, economy, convenience, and speed. Data obtained via questionnaire were analyzed for multiple re

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Pradnyaswari, Ni Putu Indah, and Ni Made Asti Aksari. "E-SATISFACTION DAN E-TRUST BERPERAN DALAM MEMEDIASI PENGARUH E-SERVICE QUALITY TERHADAP E-LOYALTY PADA SITUS E-COMMERCE BLIBLI.COM." E-Jurnal Manajemen Universitas Udayana 9, no. 7 (2020): 2683. http://dx.doi.org/10.24843/ejmunud.2020.v09.i07.p11.

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One of the success factor of an e-commerce company is its online consumer loyalty (e-loyalty) because e-loyalty can influence repurchase decision and product recommendation. It is important for e-commerce companies to offer the best quality of electronic services (e-service quality) because e-service quality can influence consumers satisfaction and trust, which in turn resulting in customer loyalty. This research was conducted on an e-commerce site Blibli.com, with the people of Bali Province who have made purchases on Blibli.com as the study population. Purposive sampling technique was used t

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Sharma, Gajendra, and Wang Lijuan. "The effects of online service quality of e-commerce Websites on user satisfaction." Electronic Library 33, no. 3 (2015): 468–85. http://dx.doi.org/10.1108/el-10-2013-0193.

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Purpose – The purpose of this paper is to investigate service quality of e-commerce Websites in online platform and their contribution on e-business promotion. Design/methodology/approach – The online survey was performed on a survey portal provided by Nepal Telecom in Nepal. Findings – The findings of this study suggest that information quality and online service quality were the key determinants for user satisfaction and sustainability of e-commerce technology. Research limitations/implications – Research opportunities of web services and e-commerce area are fruitful and important for both a

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A. Dhanalakshmi, Xu Hui, Roopini. R, and R. Supriya. "Technological Advancements in E-Commerce and Customer Relationship Management." International Journal of Engineering and Management Research 10, no. 6 (2020): 9–20. http://dx.doi.org/10.31033/ijemr.10.6.2.

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In the recent past, for any business to be successful it is essential to acquire, serve and retain customers. The number of users of commercial purposes has led to increased demand for E-Commerce in the global market. There has been a remarkable progress in E-Commerce due to globalization and technological advancements which led to sustainable quantum of business at affordable price. Technologies used in E-Commerce includes: Augmented Reality: The Future of E-Commerce Stores, Artificial Intelligence: Improving E-Commerce services and Optimizing Customer Experience, Voice Search, Chatbot, Block

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G.Santosh, Kumar MBA M.Phil*. "A STUDY ON USE OF LOGISTICS MANAGEMENT BY COURIER SERVICES IN INDIA." INTERNATIONAL JOURNAL OF ENGINEERING SCIENCES & RESEARCH TECHNOLOGY 7, no. 2 (2018): 136–40. https://doi.org/10.5281/zenodo.1165734.

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Logistics Management is being increasingly used in most of the sectors to get their routine works to be accomplished. The courier services companies in India are using the logistics Management practices to fulfill the promises made by them to the clients accurate, timely and faster as there is an increased relocation of people in India from one place to other and movement of goods not only this but due to rapid increase in the growth in the manufacturing, retail, Fast Moving Consumer Goods and e-commerce websites led to rapid development of courier services companies. This paper reveals about

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Zhou, Huizhuo, and Xiaoyu Xing. "Study on the Impact of Fresh Food E-Commerce Logistics Service Quality on Customer Satisfaction, Customer Trust, and Repurchase Intention." Korea International Trade Research Institute 18, no. 5 (2022): 19–35. http://dx.doi.org/10.16980/jiyc.22.5.202210.19.

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Purpose - This study is meaningful in providing strategic implications for improving the logistics service quality of fresh food e-commerce companies by empirically analyzing the impact of logistics service quality on customer satisfaction, customer trust, and repurchase intention. Design/Methodology/Approach - The study collected data on 285 customers with shopping experience on fresh food e-commerce platforms and verified with a structural equation model using AMOS 26.0. Findings - First, it was confirmed that the delivery quality, timeliness, and reliability of fresh food e-comm

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Wang, Weijun. "Analysis of Amazon’s Acquisitions with E-Commerce." Highlights in Business, Economics and Management 2 (November 6, 2022): 447–51. http://dx.doi.org/10.54097/hbem.v2i.2401.

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Amazon has become one of the most influential companies in the world mainly for its online shopping service; however, it is evident that Amazon is exploring other fields such as grocery business, streaming services, and vehicles. One of the significant methods that contributes to Amazon’s rapid growth is acquiring other companies. Each acquisition made by Amazon indicates its ambition to expand the market into a new area, which furtherly enriches its brand’s content. In addition, Amazon does not simply buy companies to compete with others, but it also incorporates its own advantages in e-comme

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Wei, Liu. "Construction of E-Commerce Information Services Platform in International Trade." Advanced Materials Research 926-930 (May 2014): 2512–15. http://dx.doi.org/10.4028/www.scientific.net/amr.926-930.2512.

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With popularity of Internet technology in international trade, the demand of electronic commerce information services keeps expanding, and the platform of electronic commerce information services has become key factor in the international trade information management in China to optimize the operation mode of international trade, increase trade opportunities and improve the international competitiveness under global economy integration and information society development .In this paper, the content and characteristics of electronic commerce information service are firstly analyzed ,combined wi

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KOTELNIKOVA, Iuliia. "E-COMMERCE DEVELOPMENT: FOREIGN EXPERIENCE." Herald of Khmelnytskyi National University. Economic sciences 312, no. 6(1) (2022): 61–66. http://dx.doi.org/10.31891/2307-5740-2022-312-6(1)-9.

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Modern economic processes and systems are subject to the influence of two of the most important modern processes: digitization and globalization. Digitalization is increasingly influencing all spheres of the economy and its individual segments. In particular, e-commerce has shown high growth rates in recent years. In the context of the digitalization of the economy, the technological component of this trade segment is being strengthened: new tools supporting artificial intelligence, big data analytics, automation of business processes are being introduced, and platform solutions are being deve

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Xie, Jun, Fagang Hu, and Ruimin Ding. "Strategies for Reverse Logistics of E-commerce Company Electronic Waste based on Game Theory." Journal of Big Data and Computing 2, no. 4 (2024): 53–62. https://doi.org/10.62517/jbdc.202401409.

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The main parties involved in the process of implementing reverse logistics for electronic waste include e-commerce companies, service agencies, and individual consumers. This study utilizes game theory models and modern applied mathematics to focus on analyzing the interest relationships between e-commerce companies and various service agencies, as well as between e-commerce companies and individual consumers in China. An economic game relationship model is constructed to analyze the specific strategies and choices of each party. Game relationship between e-commerce companies and service agenc

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Rahmatullah, Arwin Yafi. "The effect of customer experience, place attachment, customer satisfaction, and word-of-mouth on revisit intention." Journal of Management and Business Insight 2, no. 2 (2025): 119–27. https://doi.org/10.12928/jombi.v2i2.1187.

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Purpose-E-commerce companies need to pay attention to the level of revisit intention on the services they provide. This ensures that their services can pay attention to consumer loyalty to continue making transactions on the service. This study aims to analyze the effect of customer experience, place attachment, customer satisfaction, and word-of-mouth on revisit intention for active users of Shopee e-commerce in Indonesia. Design/Methodology/Approach-This study analyzes revisit intention in active users of Shopee e-commerce in Indonesia. The sample of this study consisted of 130 respondents.

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Akbar, Mohammad. "Software Engineering Management for Increased E-Commerce Security and to Overcome E-Commerce Threats." Cross Current International Journal of Economics, Management and Media Studies 2, no. 2 (2020): 42–44. http://dx.doi.org/10.36344/ccijemms.2020.v02i02.003.

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The use of the internet has experienced tremendous developments in the business sector, especially in large scale companies. Since the discovery of internet technology. Basically, e-commerce is the buying and selling of goods and services on the internet and on different online networks especially World Wide Web. The development of e-commerce has led to companies moving much of their business efforts to online environments. Relying on security measures should be taken to provide the users with reliable e-commerce services such as encryption, digital signature, and verification technology and i

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Yingzi, Xu, and Yu Li. "The Study on Services Ability Evaluation and Cultivation of The Logistics Company Based on Agricultural E-Commerce." SHS Web of Conferences 148 (2022): 03043. http://dx.doi.org/10.1051/shsconf/202214803043.

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Recently, the logistics service companies which has complete service system based on agricultural E-commerce are very few. From the perspective of the agricultural E-commerce,the paper put forward evaluation index system and the evaluation method of logistics companies’ service ability,which is based on the characteristics of the agricultural products circulation and the diversity of the customer demand in the agricultural consumer market. So they can serve as a guide in cultivating logistics companies for agricultural E-commerce.

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Surya Wijaya, Abi, Upit Elya Rohimi, and Alifiatun Asyifah. "The Effect of Information Security Systems on Service Quality in E-Commerce Systems." Journal of World Science 2, no. 4 (2023): 777–81. http://dx.doi.org/10.58344/jws.v2i4.276.

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Introduction: The current development of information technology has brought significant changes in the business world, including the e-commerce system. However, this technological development also brings new risks, namely the threats to information security in e-commerce systems. Therefore, e-commerce companies must develop an effective information security system to minimize security risks and improve service quality. This study aims to analyze the effect of information security systems on service quality in e-commerce systems. Method: The method used in this research is qualitative by conduc

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Ge, Ying, Dongning Yao, Carolina Oi Lam Ung, et al. "Digital Medical Information Services Delivered by Pharmaceutical Companies via WeChat: Qualitative Analytical Study." Journal of Medical Internet Research 25 (November 17, 2023): e43812. http://dx.doi.org/10.2196/43812.

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Background Social media has become one of the primary information sources for medical professionals and patients. Pharmaceutical companies are committed to using various social media platforms to provide stakeholders with digital medical information services (DMISs), which remain experimental and immature. In China, WeChat tops the list of popular social media platforms. To date, little is known about the service model of DMISs delivered by pharmaceutical companies via WeChat. Objective This study aims to explore the emerging service model of DMISs delivered by pharmaceutical companies via WeC

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Fati, Djibrill Hanounou, and Prof. Dr. Muhammed Talha Narci Assist. "Effects of Service Quality on Clothing E-Commerce Customer Satisfaction and E-Brand Loyalty." International Journal of Management and Commerce Innovations 10, no. 1 (2022): 371–79. https://doi.org/10.5281/zenodo.6866865.

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<strong>Abstract:</strong> With the expansion of technologies and increasing use of internet, the online market is blooming at a noticeable rate. Online Shopping is now a well-known term for the people of all ages.  Businesses are constantly trying to find new strategies that can help them gain loyal customers, in order to avoid the considerable cost of attracting new customers. The competition among online companies is to increase sale by getting new customers, make their shopping cart full, and make customers repurchase. To do this companies need to have an idea on cluster of their targ

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Prajapati, Manish, Kundan Kumar Singh, and Dr Subodhini Gupta. "Evaluation and Effect of Cloud Computing on E-Commerce." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 06, no. 05 (2022): 1–7. https://doi.org/10.55041/ijsrem37770.

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Over the past few years, cloud computing has created a lot of hype in the IT industry. It has enhanced resource efficiency and used creative cost-cutting strategies. Though there is a long list of clients and service providers who have developed different service architectures globally using cloud infrastructure. Many companies are still apprehensive to employ cloud computing services, though. The e-commerce sector is a key driver of economic development in India. These industries' needs for information technology (IT) have increased throughout time, leading to a rise in the need for corporate

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Ummal Khoiriyah. "Cash On Delivery (COD) dalam E-Commerce Perspektif Maslahah." Istidlal: Jurnal Ekonomi dan Hukum Islam 7, no. 2 (2023): 126–38. http://dx.doi.org/10.35316/istidlal.v7i2.540.

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Izzuddin's maslahah approach is a maslahah that combines moderate thinking and Sufism. So it is important to discuss the cash on delivery (COD) payment method contract in e-commerce from a maslahah perspective and its implementation to understand the contract and implementation of e-commerce couriers. This problem can be solved using qualitative descriptive research methods. Data can be obtained from interviews and several other sources. To describe courier contracts with the cash-on-delivery payment method in e-commerce by JNE and J&T service companies from the perspective of Maslahah Izz

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Mandal, Pratap Chandra. "Adoption of E-Commerce and M-Commerce Marketing Practices." International Journal of Business Strategy and Automation 2, no. 3 (2021): 20–35. http://dx.doi.org/10.4018/ijbsa.20210701.oa2.

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E-commerce has become an important marketing channel with the increasing usage of internet by customers. Companies use both physical intermediaries and online distribution channels for selling their products and services. The study discusses about pure-click companies which sell products online and about brick-and-click companies which sell products both online and through intermediaries. The study focuses on m-commerce which is becoming an important distribution channel and preferred mode of transaction with the increasing usage of smart phones. Companies practicing e-commerce and m-commerce

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Torgunakov, E. A., та E. V. Torgunakova. "Development of e-сommerce logistics". Economics and Management, № 11 (19 грудня 2019): 95–100. http://dx.doi.org/10.35854/1998-1627-2019-11-95-100.

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In the competitive, rapidly developing e-commerce market, most of the costs of organizations are associated with logistics and sales promotion. Implementation of fulfillment, i.e. the full range of services provided to e-commerce companies by a universal logistics operator, reduces the costs of goods delivery while ensuring the safety of goods and high quality of service.Aim. The presented study aims to examine and develop methods for improving the logistics processes of companies operating in the e-commerce market.Tasks. The authors examine the specific features and trends on the Russian e-co

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Nurcahyo, Rahmat, and Prawira Adi Putra. "Critical Factors in Indonesia’s E-Commerce Collaboration." Journal of Theoretical and Applied Electronic Commerce Research 16, no. 6 (2021): 2458–69. http://dx.doi.org/10.3390/jtaer16060135.

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Indonesia’s e-commerce development, with growth forecast of up to USD 300 billion by 2020, encourages many e-commerce companies to create new value in their products/services. Opportunities for e-commerce start-up collaboration programs increase the opportunities for e-commerce to grow. In e-commerce, decision-making for collaborations tends to be intuitive, centralized, and does not use strategic management tools. This study aims to identify critical factors as the main consideration in collaborative decision-making between e-commerce companies and partners. The study was conducted by develop

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Tuzenko, O. A., and S. I. Volodin. "E-commerce application development." Reporter of the Priazovskyi State Technical University. Section: Technical sciences, no. 47 (December 28, 2023): 58–66. http://dx.doi.org/10.31498/2225-6733.47.2023.299980.

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In the current article a process of designing and building a web-application was researched. The application works as a marketplace, it is a subject of e-commerce which usually does not sell goods or provide services itself, it provides a platform for entrepreneurs, companies and individuals to systematically sell goods, promote and provide services. This software packages use unusual for e-commerce user groups (here not only customers are users, but also merchants and service providers) and a very specific interaction model, which have a different system role, thereby these projects embody bu

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Eka, Mahendra Amri. "TikTok Shop: Future of E-Commerce? How Can Galderma Leverage Tiktok Shop to Increase its Penetration and Improve its Market Share in Indonesia Skincare Market?" International Journal of Current Science Research and Review 07, no. 10 (2024): 7895–908. https://doi.org/10.5281/zenodo.13959935.

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Abstract : TikTok was introduced to the Indonesian market in September 2017. Upon its launch, TikTok quickly gained popularity among Indonesian users, especially among the younger demographic, for its short-form video content that allowed for creative expression and entertainment. One of TikTok services is TikTok Shop, an integrated e-commerce capabilities directly within the TikTok app, allowing users to browse, purchase, and sell products without leaving the platform. They launch this service in April 2021. The platform introduced features like shoppable videos and live shopping events, wher

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Pratiwi, Hasna Widya, and Fuad Mas'ud. "Penerapan metode 7S McKinsey pada Ebay sebagai Strategi E-commerce & Bonus Demography Menghadapi Globalisasi." JURNAL MEDIA INFORMATIKA BUDIDARMA 6, no. 3 (2022): 1701. http://dx.doi.org/10.30865/mib.v6i3.4484.

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E-commerce is an important pillar in the changing times and gives a significant influence on everyday human life. E-bay which is one of the largest e-commerce companies in the world has grown very rapidly and provides exceptional service to the world community. The services provided have helped a lot in overcoming problems in facing demographic bonuses, especially absorbing labor; human resource development and information technology development. The strategy used by ebay.com also has a tremendous impact on competitors in the field of e-commerce, a strategy owned by ebay.com despite being very

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Liang, Xuehe. "A STUDY ON THE IMPACT OF CROSS-BORDER E-COMMERCE CONSUMERS' PERCEPTION OF LOGISTICS SERVICE FAIRNESS ON THEIR SATISFACTION AND WORD-OF-MOUTH COMMUNICATION BEHAVIOR." EUrASEANs: journal on global socio-economic dynamics, no. 6(49) (November 30, 2024): 94–110. https://doi.org/10.35678/2539-5645.6(49).2024.94-110.

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This study explores the impact of fairness in cross-border e-commerce logistics services on Thai consumers' satisfaction and positive word-of-mouth communication. Based on the service fairness theory, the logistics service fairness is divided into three dimensions: distributive fairness, procedural fairness, and interactive fairness. Through a questionnaire survey of 507 Thai cross-border e-commerce consumers, the following conclusions were drawn using the multivariate regression analysis method: 1) All three fairness dimensions have a significant positive impact on consumer satisfaction and p

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