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Journal articles on the topic 'E-commerce quality assessment'

Author: Grafiati

Published: 3 June 2025

Last updated: 31 July 2025

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1

Radziszewska, Aleksandra. "Quality Assessment of E-Commerce Service in the Context of Customer Expiriences." Multidisciplinary Aspects of Production Engineering 1, no. 1 (2018): 635–40. http://dx.doi.org/10.2478/mape-2018-0080.

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Abstract With rapid growth of the Internet, companies adopted the new information and communication technology to offer e-services to their customers. This paper addresses e-service quality issue in the electronic marketplace. Service quality of e-retailers has been recognized as an important factor in determining success of e-commerce ventures. The objective of this research is to develop a theoretical, comprehensive, and measurable framework for assessing the quality of e-commerce services and to indicate factors, which are significant for customers satisfaction and high quality online shopp

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Khan, Mukaram Ali, Syed Sohaib Zubair, and Maria Malik. "An assessment of e-service quality, e-satisfaction and e-loyalty." South Asian Journal of Business Studies 8, no. 3 (2019): 283–302. http://dx.doi.org/10.1108/sajbs-01-2019-0016.

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Purpose The purpose of this paper is to examine e-service quality (E-SQ) of online shopping in Pakistan using “E-S-QUAL scale.” Moreover, in this study, the relationship of E-SQ with e-customer satisfaction (E-CS) and e-customer loyalty (E-CL) has been studied. Design/methodology/approach Following a quantitative research methodology, data were collected from 298 respondents using convenience sampling and survey research design was followed. In order to develop the model and test the hypotheses, structure equation modeling (SEM) was done through AMOS. Findings Findings indicate that all of the

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Wang, Ming. "Assessment of E-Service Quality via E-Satisfaction in E-Commerce Globalization." Electronic Journal of Information Systems in Developing Countries 11, no. 1 (2003): 1–4. http://dx.doi.org/10.1002/j.1681-4835.2003.tb00073.x.

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Radziszewska, Aleksandra. "Assessment of customer’s satisfaction in e-commerce services." Zeszyty Naukowe SGGW, Polityki Europejskie, Finanse i Marketing, no. 9(58) (June 28, 2013): 383–93. http://dx.doi.org/10.22630/pefim.2013.9.58.33.

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The aim of this paper is to review various dimensions or measures of e-service quality in the context of online shopping. Based on the literature review an alternative online satisfaction assessment model has been proposed. The primary purpose of the paper is to study the relationships between the main dimensions of e-commerce quality and the e-customer satisfaction. By using correlation analysis the statistical significance and influence of proposed e-satisfaction factors has been indicated.

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Guseva, Natalija. "Identification and Analysis of the Electronic Commerce Quality Criteria." Business: Theory and Practice 11, no. (2) (2010): 96–106. https://doi.org/10.3846/btp.2010.11.

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Internet penetration in everyday life determined the emergence of new business area, where the businessmen can compete, offer and buy goods and services. With the view to reinforce business competitive abilities it is necessary to analyse the e-solutions, which help to reduce the distance factors and optimize information exchange process, and which become an indispensable tool for international business and marketing. This paper presents a literature review and analysis to find the guidelines of e-commerce quality assessment and choice of appropriate system, with a vast range of models propose

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Li, Chao, Jun Xiang, and Shiqiang Chen. "Product Quality Assessment Based on Online Reviews." International Journal of Decision Support System Technology 11, no. 3 (2019): 81–97. http://dx.doi.org/10.4018/ijdsst.2019070105.

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Reviews can reflect the degree of consumers' satisfaction and views on product quality, and consumers tend to read product reviews and then get helpful information about product quality before placing an order in e-commerce platforms. However, the existing research mainly focus on the assessment of review quality, fake review detection, opinion mining, and there is little research to assess product quality from the perspectives of product features based on reviews objectively and quantifialy. Therefore, the authors propose a method to assess product quality based on reviews in a granularity of

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VOLOSHYN, Roman. "COMMODITY EXPERTISE IN E-COMMERCE." "EСONOMY. FINANСES. MANAGEMENT: Topical issues of science and practical activity", no. 4 (70) (December 24, 2024): 53–64. https://doi.org/10.37128/2411-4413-2024-4-4.

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The article addresses the pressing issue of ensuring high product quality in the context of the rapid development of e-commerce. It explores the features of commodity expertise as a crucial tool for quality control, analyzing the factors influencing such expertise in both traditional and online trade. The study identifies the key challenges associated with conducting commodity expertise in remote sales conditions, including indirect contact with the examined object, difficulties in product identification, limited capabilities of commodity research methods, and the increasing impact of subjecti

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Ganie, Sumeer Ahmad, and Mushtaq Ahmad Bhat. "Impact of E-service Quality on Customer Satisfaction: An Empirical Assessment." International Journal of Management and Development Studies 12, no. 06 (2023): 41–51. http://dx.doi.org/10.53983/ijmds.v12n06.004.

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Ensuring a service quality is a top concern for all e-commerce platforms since it is vital in ensuring customer pleasure, which is the ultimate goal of all e-commerce operations. This study aims to investigate the influence of e-service quality on customer satisfaction in an online buying environment using its seven aspects. A well-structured questionnaire was created to elicit respondents' opinions on the quality of e-services and their degree of satisfaction. Data from 610 respondents revealed that the quality of e-services has a favorable and significant influence on customer satisfaction.

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Mahdikhani, Mehri, and Bita Yazdani. "Transformational leadership and service quality in e-commerce businesses." International Journal of Law and Management 62, no. 1 (2020): 23–46. http://dx.doi.org/10.1108/ijlma-12-2018-0290.

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Purpose The purpose of this paper is to examine the transformational leadership and service quality in the businesses active in the field of e-commerce with the mediating role of trust and team performance. Design/methodology/approach Survey questionnaires were administered on a 384-subject sample of the employees of the teams working in electronic businesses in Iran. The structural equation modeling and partial least square techniques were used to analyze the data. Findings The results showed that transformational leadership has a positive impact on service quality and improves team performan

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Shen, Weijie, Jiayue Zhang, Jin Wu, and Ziyue Hu. "Research on New Quality Productivity Issues in the Digital Age." Frontiers in Sustainable Development 4, no. 8 (2024): 91–105. http://dx.doi.org/10.54691/k352wd93.

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With the acceleration of globalisation, cross-border e-commerce supply chain plays an increasingly important role in China's economy. Against the backdrop of big data, this paper provides an in-depth assessment of the resilience of China's cross-border e-commerce supply chain from 2017 to 2022 using the Coherent Data Envelopment Analysis (CoDEA) methodology, and explores how the new quality of productivity empowers supply chain management in order to improve the overall efficiency and responsiveness to market changes. The study shows that the adaptability and resilience of cross-border e-comme

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Putra, Andi, Rini Budiarni, and Nofelia Putri. "ANALYSIS OF PRODUCT ASSESSMENT RELATIONSHIP TO E-COMMERCE PRODUCT PURCHASE INTEREST SANJAI 3 SAUDARA." European Journal of Contemporary Business Law & Technology: Cyber Law, Blockchain, and Legal Innovations 1, no. 7 (2024): 60–69. https://doi.org/10.61796/ejcblt.v1i7.849.

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E-commerce has become a major platform for online transactions, where product ratings by customers serve as an indicator of quality and trust. This research aims to develop a web-based e-commerce application for Sanjai 3 Saudara and explore the impact of product ratings on online purchase interest. The application was developed using the Waterfall method, PHP, and the CodeIgniter Framework. The relationship between product ratings and purchase interest for the two best-selling products was analyzed using the Product Moment Correlation technique. To analyze the relationship between product asse

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Zhanbozova, Aksaule, Tolkyn Azatbek, and Marat Myrzakhmet. "Assessing the impact of institutional environment quality on the development of e-commerce in developed and developing countries." Problems and Perspectives in Management 22, no. 3 (2024): 326–40. http://dx.doi.org/10.21511/ppm.22(3).2024.26.

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This study uses the new institutional economic theory and demonstrates how the quality of the institutional environment can be correlated with the development of e-commerce in different countries. The goal is to analyze the impact of international indices that assess the institutional environment on e-commerce penetration in countries with varying levels of economic development. The international indices used include the Networked Readiness Index, the E-Government Development Index, components of the Index of Economic Freedom, and indicators from The Worldwide Governance Indicators, such as co

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Szyda, Monika, and Tomasz Studzieniecki. "Quality in e-commerce services related to maritime economy." Scientific Papers of Silesian University of Technology. Organization and Management Series 2024, no. 202 (2024): 549–64. http://dx.doi.org/10.29119/1641-3466.2024.202.34.

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Purpose: The aim of the study was to obtain information from respondents about the assessment of their satisfaction resulting from the identified features in the online commercial services provided. Design/methodology/approach: The article uses a qualitative study. The survey method was used, and the data was obtained through an online survey. The sample selection was purposeful, both in terms of respondents and the websites themselves. The expert method was used to study the websites, and the data was obtained through desk research. The theoretical scope of the work concerns the determination

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M. Khooirul Muttaqin and Nursamsi Nursamsi. "E-Commerce sebagai Alat Perluasan Pengenalan Produk." Jurnal Publikasi Manajemen Informatika 3, no. 3 (2024): 01–14. https://doi.org/10.55606/jupumi.v3i3.3674.

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Someone who already has popularity is an important requirement, or called an Influencer. Website and Search Engine Optimization, utilizing technology does require creativity. Every form of technology needs a trick, because the current market is very plural, especially in the field of E-Commerce Food Quality, the products we produce must have good quality, especially in the culinary field. Taste, shape, texture and color will be an assessment in the eyes of the customer. The more consistent we are in maintaining it, the more it will have an impact on customer loyalty Segmentation in E-Commerce

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Lena Ellitan and Ani Suhartatik. "The Role of E-Trust and E-Service Quality in Building E-Loyalty and E-Satisfaction." J-CEKI : Jurnal Cendekia Ilmiah 2, no. 3 (2023): 303–11. http://dx.doi.org/10.56799/jceki.v2i3.834.

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The development of the internet in the modern era has an impact on changing people's lifestyles, including in terms of shopping, namely online shops. With the presence of this online shop, people originally preferred to shop directly facing the seller and see the goods they wanted to buy, now people are starting to switch to using online shopping facilities so that with internet-based technology, buyers and sellers do not need to meet face to face in carrying out the transaction process. The presence of e-commerce people easily promote their products through social media, but there is a drawba

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Król, Karol, Dariusz Zdonek, and Wojciech Sroka. "Assessing marketplace and e-commerce website quality with SEO score." Scientific Papers of Silesian University of Technology. Organization and Management Series 2024, no. 202 (2024): 287–303. http://dx.doi.org/10.29119/1641-3466.2024.202.18.

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Purpose: Search Engine Optimisation (SEO) covers processes aimed at improving website quality. SEO audits can be used to conduct comparative and competitive analyses to identify good practices employed by other online platforms. The article scores selected marketplace and e-commerce websites in terms of search engine optimisation. Design/methodology/approach: We analyse the quality of selected marketplace and e-commerce websites with synthetic aggregate metrics, so-called SEO Score. The first stage involved exploratory quality tests, whereby the home page source code was analysed for every web

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Ingaldi, Manuela. "E-Service Quality Assessment According to Hierarchical Service Quality Models." Management Systems in Production Engineering 30, no. 4 (2022): 311–18. http://dx.doi.org/10.2478/mspe-2022-0040.

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Abstract E-commerce is becoming more and more popular. The COVID-19 pandemic made its development even faster. Currently, an enterprise that does not provide its services via the Internet is suffering heavy losses. Online shopping is largely different from traditional purchases, so their assessment should be made on the basis of different criteria. The aim of the paper was to assess the quality of services provided by the selected e-shop, in terms of its commercial services. The first stage of the research was the analysis of the literature in terms of hierarchical models of e-service quality,

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Damayanti, Rahayu, and Zaldy Adrianto. "MACHINE LEARNING FOR E-COMMERCE FRAUD DETECTION." Jurnal Riset Akuntansi Dan Bisnis Airlangga 8, no. 2 (2023): 1562–77. http://dx.doi.org/10.20473/jraba.v8i2.48559.

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The study examines the effectiveness, challenges, and best machine learning algorithms for detecting e-commerce fraud. This study uses a systematic literature review to evaluate the effectiveness of machine learning-based e-commerce fraud detection, identify challenges, and identify the most effective techniques. The study examinedliterature extracted from the ScienceDirect, Emeralds, Wiley, and Springer databases, identifying 29 publications from recognized journals from 2012–2022, filtered using limitations and quality assessment criteria, and assessing paper eligibility. This study reveals

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Wulandari, Dinda Ayu, and Yuliani Puji Astuti. "Pemilihan E-commerce Terbaik Menggunakan Metode Fuzzy Topsis Intuisionistik." MATHunesa: Jurnal Ilmiah Matematika 8, no. 2 (2020): 120–29. http://dx.doi.org/10.26740/mathunesa.v8n2.p120-129.

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The current technological era has rapid progress so as to bring change in all fields to become all-digital. The impact of these technological advances also occurs in business transactions. E-commerce is a media of buying and selling transactions in digital form. E-commerce used in this study is e-commerce with the type of Business to Customer (B2C). The number of e-commerce established sometimes makes consumers waver in choosing e-commerce with good quality. The selection of the best e-commerce in this study uses four e-commerce sites, namely Tokopedia, Shopee, Lazada, and Bukalapak. Four e-co

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Devi, Dr P. Sree, and Pranaya Deekonda. "Assessment of Training and Development Impacting on Total Quality Management: Online Shopping Logistics Perspective." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 08, no. 01 (2024): 1–6. http://dx.doi.org/10.55041/ijsrem28412.

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This research investigates the intricate interplay between training and development initiatives and Total Quality Management (TQM) within the context of online shopping logistics. As the global landscape of commerce undergoes a transformative shift towards e-commerce, the efficiency of online shopping logistics emerges as a critical determinant of customer satisfaction. The study employs a comprehensive approach, leveraging statistical analyses including factor analysis, multiple regression, and ANOVA, to unravel the nuanced relationships between diverse training and development factors and th

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Muqtadir, Asfan, Reza Agit Alfaridzi, and Amaludin Arifia. "Decision Support System of Determining E-Commerce With The Topsis and Comparation With Ahp for UMKM In the Tuban Regency Area." Journal of Applied Science and Technology 2, no. 02 (2022): 9. http://dx.doi.org/10.30659/jast.2.02.9-15.

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E-Commerce has had a major impact on social and economic growth in society. However, E-Commerce system is not always profitable for UMKM actors themselves, there are several factors that cause UMKM quality assessments to decline from tight competitiveness. Many consumers consider buying products from the many existing E-Commerce systems. For this reason, this goal is to implement a decision support system in determining E-Commerce using the TOPSIS method with AHP method. Of course, in implementing a decision support system, it is necessary to have assessment criteria and a number of alternativ

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Gao, Dan. "Talent Development Practices and Exploration for Cross-Border E-commerce in the Guangdong-Hong Kong-Macao Greater Bay Area." International Journal of Education and Humanities 16, no. 2 (2024): 188–92. http://dx.doi.org/10.54097/rwyks730.

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In response to the economic development and growing demand for talent in cross-border e-commerce within the Guangdong-Hong Kong-Macao Greater Bay Area, the Cross-Border E-commerce Industry College at Guangdong University of Science and Technology has undertaken several initiatives. These include optimizing professional focus and curriculum design, enhancing faculty development, prioritizing practical teaching both on and off-campus, and improving assessment quality. By promoting collaborative education between academia and industry, the college aims to cultivate competitive, versatile talents

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Oliynyk, Oleksandr. "THE SYNERGETIC IMPACT OF ELECTRONIC AND QUICK COMMERCE ON THE FOOD INDUSTRY IN UKRAINE." Український економічний часопис, no. 6 (September 27, 2024): 87–93. http://dx.doi.org/10.32782/2786-8273/2024-6-14.

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Introduction. The e-commerce market in the food industry requires adaptation and innovation, but constraints hinder the implementation of modern solutions. Investments, clear regulations, and new technologies are needed to ensure product quality and stimulate innovation. Purpose. The study aims to investigate the synergistic impact of e-commerce and quick commerce on the food industry in Ukraine and to determine future development prospects. Methods. The study involves the examination and analysis of scientific research and publications, an exploration of approaches to e-commerce and quick com

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Hariguna, Taqwa, and Berlilana Berlilana. "Understanding of Antecedents to Achieve Customer Trust and Customer Intention to Purchase E-Commerce in Social Media, an Empirical Assessment." International Journal of Electrical and Computer Engineering (IJECE) 7, no. 3 (2017): 1240. http://dx.doi.org/10.11591/ijece.v7i3.pp1240-1245.

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<p>This study aims to analyze empirically three factors antecedents of trust they are system quality, information quality, and service quality. Customer trust is used in determining customer intention to purchase of e-commerce in social media (facebook). A number of respondents were 451. The results of this study concluded that three factors antecedents of trust directly had a positive impact to customer trust and indirectly had positive impact on customer intention to purchase in e-commerce transactions on social media.</p>

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Zhao, Rong. "THE IMPACT OF CROSS-BORDER E-COMMERCE DEVELOPMENT UNDER THE REGIONAL ECONOMY OF INNER MONGOLIA ON THE CONSTRUCTION OF SPECIALITIES IN UNIVERSITIES IN THE AUTONOMOUS REGION." Iqtisodiy taraqqiyot va tahlil 2, no. 1 (2024): 195–202. http://dx.doi.org/10.60078/2992-877x-2024-vol2-iss1-pp195-202.

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The purpose of this research is to study the impact of cross-border e-commerce development under the regional economy of Inner Mongolia on the construction of higher vocational education majors in the autonomous region. Taking the cross-border e-commerce profession of higher vocational education as the research object, it analyses the current situation of cross-border e-commerce professional curriculum and teaching quality of higher vocational education in Inner Mongolia by investigating the demand for relevant talents in the cross-border e-commerce industry in the region, and constructs the c

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Ahmadova, T. "THE IMPORTANCE OF E-COMMERCE IN HEALTHCARE." Scientific heritage, no. 135 (April 23, 2024): 3–7. https://doi.org/10.5281/zenodo.11044674.

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The aim of the study is to explore the theoretical and conceptual foundations of the implementation of e-commerce in health care. The methodology of the study consists of theoretical views and conceptual and methodological approaches derived from foreign scientific research conducted in the relevant direction. The practical significance of the research lies in the fact that the findings can be applied to the implementation of e-commerce in the healthcare sector. The results of the study are related to the assessment of the role of e-commerce in improving the quality of medical services and the

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Davidavičienė, Vida, and Jonas Tolvaišas. "Elektroninės prekybos interneto svetainių Lietuvoje vertinimas." Informacijos mokslai 55 (January 1, 2011): 103–16. http://dx.doi.org/10.15388/im.2011.0.3164.

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Informacinės ir komunikacinės technologijos dvidešimt pirmajame amžiuje skverbiasi į visas veiklos sritis. Tai lemia, kad elektroninė prekyba (e. prekyba) yra vienas iš labiausiai augančių verslo sektorių. Vienas iš populiariausių būdų konkuruoti informacinių technologijų amžiuje yra interneto svetainė. Tačiau perkeliant dalį savo verslo į internetą, konkurencinis pranašumas negarantuojamas. E. prekybos interneto svetainių kokybė, kuri užtikrintų lankytojų lūkesčių patenkinimą, pardavimo mastų augimą, išlaikytų ir didintų nuolatinių (lojalių) klientų skaičių, tampa viena iš pagrindinių informa

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Zhang, Haibin, and Lei Wang. "The Service Quality Evaluation of Agricultural E-Commerce Based on Interval-Valued Intuitionistic Fuzzy GRA Method." Journal of Mathematics 2022 (January 7, 2022): 1–10. http://dx.doi.org/10.1155/2022/3931136.

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The service quality evaluation of agricultural business-to-customer (B2C) e-commerce is viewed as a multiattribute group decision-making (MAGDM) activity. Thus, a useful MAGDM process is required. Based on the grey relational analysis (GRA) process and the interval-valued intuitionistic fuzzy set (IVIFS), this study defines an interval-valued intuitionistic fuzzy (IVIF) GRA process to depict the service quality of agricultural B2C e-commerce. This is important to agricultural B2C e-commerce because this industry increases rapidly and many new services are innovated. In this article, some neces

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Ho, Chaang-Iuan, Yaoyu Liu, and Ming-Chih Chen. "Assessment of Customers’ Evaluations of Service Quality in Live-Streaming Commerce: Conceptualizing and Testing a Multidimensional and Hierarchical Model." Information 15, no. 9 (2024): 510. http://dx.doi.org/10.3390/info15090510.

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Live-streaming commerce (LSC) is a new shopping method that combines the characteristics of social commerce and e-commerce. Since the global coronavirus disease 2019 (COVID-19) outbreak, the number of branded platforms is growing rapidly, and their competition is fiercer than ever. Understanding consumer needs and improving service quality have become the key issues for survival. This study aims to develop and empirically validate a multidimensional hierarchical model for measuring service quality on LSC platforms. A hierarchical reflective construct was proposed to capture dimensions based on

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Tuasikal, Husein, Eko Sugiyanto, and Irwan Faedy. "PENGARUH PROMOSI, PENILAIAN PRODUK DAN LAYANAN COD TERHADAP KEPUTUSAN PEMBELIAN (Studi Kasus Pada Konsumen E-Commerce Shopee Di Cikarang Barat)." JURNAL LENTERA BISNIS 13, no. 2 (2024): 660. http://dx.doi.org/10.34127/jrlab.v13i2.1045.

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This study aims to determine the effect of promotion, product assessment, and COD services individually (partially) and simultaneously on purchasing decisions for e- commerce Shopee consumers in Danau Indah Village, West Cikarang sub-district. The sample in this research is 110 respondents. The technique used is purposive sampling, non-probability sampling. The data collection technique uses a questionnaire that has been tested for validation and reliability. The analysis technique used is multiple linear regression analysis. The results of this study indicate that: (1) Promotion has a positiv

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Da Veiga, Adele, Hanifa Abdullah, Sunet Eybers, Elisha Ochola, Mathias Mujinga, and Emilia Mwim. "Evaluating Data Privacy Compliance of South African E-Commerce Websites Against POPIA." Journal of Information Systems and Informatics 6, no. 4 (2024): 2693–732. https://doi.org/10.51519/journalisi.v6i4.917.

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South African e-commerce websites must comply with the Protection of Personal Information Act (POPIA) to process customer’s personal information. However, limited research exists about data privacy implementation within these websites. This study assesses the extent of data privacy integration in 50 SA e-commerce websites. The assessment uses 57 evaluation criteria developed in the initial phases of the study, mapped to POPIA and refined in this study. While some e-commerce websites meet the requirements, significant improvements are required to safeguard users' personal information. Key areas

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Al-Adwan, Ahmad Samed, and Maher Ahmad Al-Horani. "Boosting Customer E-Loyalty: An Extended Scale of Online Service Quality." Information 10, no. 12 (2019): 380. http://dx.doi.org/10.3390/info10120380.

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The Customer trust, satisfaction and loyalty with regard to the provision of e-commerce services is expected to be critical factors for the assessment of the success of online businesses. Service quality and high-quality product settings are closely linked to these factors. However, despite the rapid advancement of e-commerce applications, especially in the context of business to consumer (B2C), prior research has confirmed that e-retailers face difficulties when it comes to maintaining customer loyalty. Several e-service quality frameworks have been employed to boost service quality by target

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Zhukova, N. P., L. N. Osaulenko, V. Y. Dianova, et al. "E-commerce in food products in the EAEU member states: a sociological aspect." Tovaroved prodovolstvennykh tovarov (Commodity specialist of food products), no. 4 (April 11, 2024): 230–35. http://dx.doi.org/10.33920/igt-01-2404-06.

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An initial testing of the developed sociological research methodology was carried out, aimed at assessing the level of consumer protection in the EAEU member states, including in the implementation of electronic commerce. Primary results are presented that reveal the behavior of consumers purchasing food products in online stores, as well as consumers’ assessment of the quality of e-commerce services.

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Fang, Liu. "An Assessment of Multi-dimensional Factors Influencing Patronage of E-Commerce Channels in Beijing, China: Inputs for Loyalty Program." JPAIR Multidisciplinary Research 59, no. 1 (2025): 1–21. https://doi.org/10.7719/jpair.v59i1.918.

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Cognizant of the growing Chinese e-commerce as one of the fundamental elements of the modern world because of technological advancements, this empirical study investigated e-businesses that utilize a variety of digital channels, such as social media, websites, and specialized applications, to market their products. Through a quantitative-descriptive research method, this study assessed the factors influencing e-commerce patronage, including product type, product quality, pricing competitiveness, user experience, and information security. The respondents were 300 customers of Tiktok, TaoBao, an

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Chew, Jiajia, Zepeng Shen, Ke Hu, Yong Wang, and Zhiyuan Wang. "Artificial Intelligence Optimizes the Accounting Data Integration and Financial Risk Assessment Model of the E-commerce Platform." International Journal of Management Science Research 8, no. 2 (2025): 7–17. https://doi.org/10.53469/ijomsr.2025.08(02).02.

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This research focuses on the use of artificial intelligence (AI) technology to optimize the accounting data integration and financial risk assessment model of e-commerce platforms, aiming to solve the data complexity and risk prediction problems faced by e-commerce platforms in financial management. The research first analyzes the challenges of accounting data integration of e-commerce platforms, including problems such as diversified data sources, inconsistent formats and uneven data quality, and proposes solutions based on machine learning (such as random forest) and deep learning (such as L

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Wang, Lina, and Hui Song. "E-Commerce Credit Risk Assessment Based on Fuzzy Neural Network." Computational Intelligence and Neuroscience 2022 (January 7, 2022): 1–10. http://dx.doi.org/10.1155/2022/3088915.

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In this paper, we propose a cooperative strategy-based self-organization mechanism to reconstruct the network. The mechanism includes a comprehensive evaluation algorithm and structure adjustment mechanism. The self-organization mechanism can be carried out simultaneously with the parameter optimization process. By calculating the similarity and independent contribution of normative neurons, the effectiveness of fuzzy rules can be jointly evaluated, and effective structural changes can be realized. Moreover, this mechanism should not set the threshold in advance in practical application. In or

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Juventia, Dilla Anggie, Sari Listyorini, and Widiartanto Widiartanto. "Pengaruh E-Security dan E-Service Quality terhadap E-Repurchase Intention pada Jasa E-Commerce Tokopedia (Studi Kasus pada Pembeli Tokopedia di Kota Semarang)." Jurnal Ilmu Administrasi Bisnis 12, no. 1 (2023): 103–10. http://dx.doi.org/10.14710/jiab.2023.37145.

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Perkembangan teknologi di Indonesia menyebabkan pertumbuhan internet yang tinggi dan merubah gaya berbelanja masyarakat dari konfensional ke modern yaitu e-commerce. Perkembangan ini tidak disia-siakan oleh Tokopedia, mengembangkan bisnisnya berupa website dan aplikasi online memberikan kesempatan kepada penjual untuk menawarkan produknya. Kebocoran data yang terjadi hingga saat ini, dan pada tahun 2020 menyeret nama Tokopedia. Pelayanan berupa promosi yang tidak selalu bisa digunakan oleh pengguna baru dan produk yang tidak sesuai saat diterima pembeli, sehinggga terdapat penilaian buruk pada

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Romanchuk, Lyubov, Dmytro Shchytov, and Mykola Mormul. "Comparing the e-commerce appeal of Ukraine and Germany." Technology audit and production reserves 2, no. 4(82) (2025): 56–64. https://doi.org/10.15587/2706-5448.2025.325919.

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The subject of research is e-commerce and the conditions for its operation in different countries. One of the most problematic aspects is the lack of information about the attractiveness of countries in relation to this topic. To address this gap, the author’s own experience of conducting e-commerce in Germany and Ukraine was used, along with an analysis of the main factors influencing the state and development of e-commerce. The research methods used include: theoretical generalization and classification; comparative analysis; expert evaluations; formalization; and multi-criteria analysis. As

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Ghaffar, Alfian Abdul, and Indrawati -. "The Assessment of Usability and Service Quality in E-Commerce Using the Integration of Analytical Hierarchy Process (AHP) and Technique for Order Performance by Similarity to Ideal Solution (TOPSIS)." Asian Journal of Business and Accounting 17, no. 1 (2024): 201–24. http://dx.doi.org/10.22452/ajba.vol17no1.7.

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Manuscript type: Research paper Research aims: This study aims to identify evaluation criteria for e-commerce platforms and determine the top-performing platform in the Indonesian marketplace. Design/Methodology/Approach: The research employs a quantitative approach, utilising the Analytical Hierarchy Process (AHP) and the Technique for Order Performance by Similarity to Ideal Solution (TOPSIS) model analysis. It involves analysing data from 100 respondents who are users of Shopee, Tokopedia, and Bukalapak e-commerce platforms. Research findings: The findings suggest that the Usability criteri

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Pujastuti, Eli, Wing Wahyu Winarno, and Sudarmawan Sudarmawan. "Pengaruh E-Commerce Toko Online Fashion Terhadap Kepercayaan Konsumen." Creative Information Technology Journal 1, no. 2 (2015): 139. http://dx.doi.org/10.24076/citec.2014v1i2.17.

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E-commerce yang menawarkan banyak kemudahan terhadap konsumen belum tentu berhasil hanya dengan membuat website toko online, namun konsumen secara personal juga akan menilai dan menentukan perilaku apa yang akan diambil berdasarkan penilaian secara subyektif dari konsumen terhadap suatu situs e-commerce, apakah konsumen tersebut akan percaya dan selanjutnya dengan senang hati bertukar informasi pribadi dengan situs e-commerce, dan akhirnya mempunyai keinginan untuk bertransaksi atau tidak. Penelitian ini bermaksud menguji pengaruh 3 faktor dalam Trust Building Model (TBM) kaitannya dengan kepe

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Zhang, Changlu, Yuchen Wang, and Jian Zhang. "Risk Assessment of Live-Streaming Marketing Based on Hesitant Fuzzy Multi-Attribute Group Decision-Making Method." Journal of Theoretical and Applied Electronic Commerce Research 20, no. 2 (2025): 120. https://doi.org/10.3390/jtaer20020120.

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(1) Background: With the deep integration of e-commerce and video technology, live-streaming marketing has emerged globally and maintained rapid growth. However, most of the current research on live-streaming e-commerce marketing focuses on merchants’ sales strategies and consumers’ purchase intentions, and there is relatively little research related to the risks of live-streaming e-commerce marketing. Nevertheless, with the development of live-streaming e-commerce marketing and its integration with technologies such as artificial intelligence and virtual reality (VR), live-streaming e-commerc

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Hakim, Zakki, Hamam Adji Ridho, Deko Kurniawan, Laksana Fikri Chris Samudra, Harlan Apriansyah, and Mirza Ayunda Pratiwi. "The Impact of User Experience on Customer Loyalty in Online Shopping." International Student Conference on Business, Education, Economics, Accounting, and Management (ISC-BEAM) 3, no. 1 (2025): 375–86. https://doi.org/10.21009/isc-beam.013.21.

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This study examines the impact of User Experience (UX) on customer loyalty in online shopping and evaluates fifteen key determinants of online shopping behavior that influence the competitive edge of e-commerce. The primary objective is to understand how a positive user experience can enhance customer loyalty to online shopping platforms. The research employs a qualitative methodology, gathering data through content analysis of customer comments on shopping websites, interviews with e-commerce professionals, and a comparative assessment of the quality of key online shopping behavior determinan

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Stefani, Antonia, and Michalis Xenos. "E-commerce system quality assessment using a model based on ISO 9126 and Belief Networks." Software Quality Journal 16, no. 1 (2007): 107–29. http://dx.doi.org/10.1007/s11219-007-9032-5.

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Ma, Yanzhe. "Personalized Recommendation Evaluation of Credit Degree Based on New Hybrid Crow Search Algorithm for E-Commerce Live Industry Data Analysis." Journal of Sensors 2022 (September 27, 2022): 1–11. http://dx.doi.org/10.1155/2022/6023031.

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With the advent of the era of national live broadcast, the “live broadcast + e-commerce” model reconstructs “people, goods, and fields”, and merchants, platforms, and anchors create a new marketing system around consumers’ perceptions, attitudes, and emotions to enhance consumer willingness. E-commerce live broadcast ultimately brings back the core of marketing, according to retailers. The psychological contract in the live broadcast is a variable, and its commitment or breach will have an effect on the consumer attitude and consumer emotions. From the perspective of the consumer, stronger con

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Jairak, Rath, Prasong Praneetpolgrang, and Nivet Chirawichitchai. "A Roadmap for Establishing Trust Management Strategy in E-Commerce Services Using Quality Based Assessment." International Journal of Information Engineering and Electronic Business 6, no. 5 (2014): 1–9. http://dx.doi.org/10.5815/ijieeb.2014.05.01.

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Tao, Li Min, and Xi Kun Liang. "Research on Evaluation Method of E-Commerce Customer Satisfaction Based on Cloud Model." Applied Mechanics and Materials 411-414 (September 2013): 2258–64. http://dx.doi.org/10.4028/www.scientific.net/amm.411-414.2258.

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Customer satisfaction is an important index to measure the enterprise product and service quality, customer satisfaction evaluation of e-commerce enterprises is an important part of its overall assessment. In this paper, starting from the customer satisfaction, evaluation index system is established; the evaluation model of electronic commerce enterprise based on cloud model is constructed, customer satisfaction is made a scientific comprehensive evaluation. Compared with the traditional method of qualitative evaluation, qualitative evaluation method based on cloud model is practical, and the

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Tikhomirova, A., and Chuanmin Shuai. "Assessment of trust building mechanisms of e-commerce: a discourse analysis approach." Professional Discourse & Communication 1, no. 4 (2019): 23–32. http://dx.doi.org/10.24833/2687-0126-2019-1-4-23-32.

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Nowadays the Internet occupies the primary place in many people’s lives. It gives people many different opportunities including online shopping. The deep understanding of all the elements of trust building mechanisms is essential in order to guarantee future prosperous development of the e-commerce sphere as trust seems the key point of e-commerce success. The current study aims to assess trust building mechanisms of online shopping, namely customers’ comments, using the linguistic tool. By adopting the discourse analysis methodology this paper explores the language units used in the comments.

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Gerami, Victoria D., Denis A. Gusev, and Albert A. Sarkisyan. "Multi-criteria approach to forming the return policy of e-commerce companies in Russia." Russian Management Journal 20, no. 1 (2022): 127–44. http://dx.doi.org/10.21638/spbu18.2022.106.

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The aim of the study is to develop an effective approach to formulating and adjusting the return policy of large e-commerce companies in the Russian Federation taking into account the interests of e-commerce and marketplace participants. Research methodology includes modern methods of multi-criterial choice accounting for the preferences of decision makers. The paper provides an up-to-date assessment of actual return policy in e-commerce companies in the Russian Federation, and also proposes a multi-criterial approach to solving the problems of interfunctional and interorganizational interacti

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Tzavlopoulos, Ιoannis, Katerina Gotzamani, Andreas Andronikidis, and Chris Vassiliadis. "Determining the impact of e-commerce quality on customers’ perceived risk, satisfaction, value and loyalty." International Journal of Quality and Service Sciences 11, no. 4 (2019): 576–87. http://dx.doi.org/10.1108/ijqss-03-2019-0047.

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Purpose The quality assessment of e-commerce services is of particular research interest, as it has been widely found that quality is directly linked to customer satisfaction and loyalty, which in turn leads to improved sales results, the creation of reputation and enhanced competitiveness for active companies in the industry. The purpose of this paper is to investigate the quality in e-commerce and to examine the relationships developed among its individual dimensions and satisfaction, perceived value, perceived risk and customer loyalty. Design/methodology/approach Initially, exploratory fac

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Du, Yixue. "Reverse logistics management in China's e-commerce market." Vestnik of Astrakhan State Technical University. Series: Economics 2024, no. 1 (2024): 103–8. http://dx.doi.org/10.24143/2073-5537-2024-1-103-108.

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A study of the features of reverse logistics management has been conducted. The Chinese electronic commerce market for 2019-2023 is analyzed. The dynamics of the main indicators of electronic commerce at the national level, as well as the volume of courier business in China over five years, are illustrated. In order to fully and comprehensively assess the development potential of reverse logistics in the e-commerce market, a PEST analysis of reverse flows was conducted in order to identify the strengths and weaknesses of reverse commodity movement. A balanced assessment of the influence of the

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