Relevant bibliographies by topics / E-custome

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'E-custome'

Author: Grafiati
Published: 5 June 2025
Last updated: 2 August 2025

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Journal articles on the topic "E-custome"

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Pr., BARZI REDOUANE, and FATIMA EZZAHRA GHOUDOUOU. "Impact of the emotional experience on the e-fidelity of the Moroccan consumer." African Scientific Journal Vol 3, N°16 (2023): 230. https://doi.org/10.5281/zenodo.7687833.

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<strong>R&eacute;sum&eacute; </strong> Le monde assiste &agrave; une &eacute;volution de la technologie num&eacute;rique qui co&iuml;ncide avec un changement dans le comportement d&#39;achat des consommateurs qui rend le client plus ind&eacute;pendant et inform&eacute;. Par cons&eacute;quent, les entreprises doivent vendre diff&eacute;remment et acqu&eacute;rir un avantage concurrentiel. En suivant le comportement des consommateurs gr&acirc;ce &agrave; l&#39;utilisation de certaines technologies num&eacute;riques, il est possible de personnaliser les exp&eacute;riences des consommateurs et de
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Abusubha, Abdullah, and Dojanah Bader. "The impact of e-services on customer satisfaction in public sector departments - case study: Customs Department in Jordan." International Journal of Computers and Informatics 3, no. 5 (2024): 9–48. http://dx.doi.org/10.59992/ijci.2024.v3n5p1.

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This study mainly aims to identify the impact of e-services provided by public sector departments on customer satisfaction and the level of service provided to them. Jordanian Customs was adopted as a case study in which some computerized systems are used in the procedures of dealing with customers, such as: e-Public Service System, ASYCUDA Global System Service, Customs Tariff Application Service via cellular devices, ATA admission e-service, and e-tracking service. To achieve this goal, a questionnaire was designed containing 46 paragraphs related to the variables of the study, divided into:
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Jayapriya, C. K* &. Dr. R. Sathya Devi**. "PECEPTION AND SATISFACTION OF BANK CUSTOMERS TOWARDS E-CRM WITH REFERENCE TO MALAPURAM DISTRICT." International Journal of Multidisciplinary Research and Modern Education (IJMRME) 8, no. 2 (2022): 33–38. https://doi.org/10.5281/zenodo.7494240.

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Today, among the Indian customers&rsquo; high expectations and technological innovations have increased a lot. For such a need, E-CRM is the best tool. This study provides a step in understanding the existing E-CRM Practices in Public Sector Banks from the E-Banking perspective. To achieve the customer requirement and to survive in the competition, the banks need to deliver best quality service.&nbsp; The banks have to upgrade and constantly think of new innovative customized packages and services to remain competitive. The banks have come to realize that survival in the new e-economy depends
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N.SURESH BABU. "The Impact of AI-Powered Personalization on human resource management and customer Loyalty in ecommerce." European Economic Letters (EEL) 15, no. 2 (2025): 4751–59. https://doi.org/10.52783/eel.v15i2.3325.

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Another tool that has become life-changing in digital economy is the Artificial Intelligence (AI)-driven personalization that has transformed the way business is conducted, both concerning its customers and the internal workforce. With e-commerce, however, the role of AI in the context of personalization can be divided into two: promoting customer loyalty through custom experiences and transforming human resource management (HRM), or mechanizing and streamlining personnel procedures. This paper will touch on the convergence of the two fields, exploring the effect of using AI to make personaliz
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Hwang, Soo-Young. "Effects of Online Purchase e-CRM activities and e-Customer Satisfaction on e-Loyalty during COVID-19: The Mediating Effects of e-Customer Satisfaction." GLOBAL BUSINESS FINANCE REVIEW 27, no. 5 (2022): 100–114. http://dx.doi.org/10.17549/gbfr.2022.27.5.100.

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Purpose: The purpose of this study is to investigate the influence between online purchase e-CRM activities and e-customer satisfaction on e-loyalty. In particular, it focuses on the mediating effect of e-customer satisfaction in the relationship between online purchase e-CRM activities and e-loyalty.&#x0D; Design/methodology/approach: The data was collected from customers who have purchased online products in South Korea for a week. The study used 1307 questionnaires in the quantitative analysis and the proposed research model and a set of hypotheses were tested using a structural equation mo
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Alam, Pervez, Firoz Husain, and Adeel Maqbool. "A Study Over Constructive Role of Delivery Services in Intensifying Customer Loyalty in E-Commerce Business: An Empirical Study in Delhi." International Research Journal of Multidisciplinary Scope 05, no. 01 (2024): 124–33. http://dx.doi.org/10.47857/irjms.2024.v05i01.0175.

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The internet has evolved into a trustworthy community for the transaction of items and services. Because online purchases do not include face-to-face interaction, a variety of factors may impact on purchasers' purchasing intentions. Aside from appearance and usefulness, trust is an important factor that determines customers' decisions about an online business. Online retailers must devise tactics to keep loyal and trustworthy clients. This paper investigates the development and/or enhancement of customer loyalty in online retail. The COVID-19 epidemic has accelerated global market e-commerce g
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Budiarto, Balla Wahyu, Putri Ekaresty Haes, Winanto Nawarcono, Ainil Mardiah, and Tri Apriyono. "The Influence Of E-Customer Satisfaction, E-Service Quality And Sales Promotion On E-Customer Loyalty Of Tokopedia Customers." JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) 9, no. 6 (2023): 2472–79. http://dx.doi.org/10.35870/jemsi.v9i6.1656.

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The competition between online firms occasionally gets more intense due to Indonesia's growing use of the digital economy. The context of this study is competition that attempts to boost customer loyalty through excellent service and alluring promos. This study uses e-customer satisfaction as an intermediary variable in Tokopedia's e-commerce to examine the impact of e-service quality and sales promotion on e-customer loyalty. Using non-probability sampling strategies and purposive sampling approaches on 100 respondents. SEM-PLS, or structural equation modeling, is the analytical technique emp
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Li Qi and Shao Xiaoli. "THE IMPACT OF ANCHOR CHARACTERISTICS ON CUSTOMERS' SUSTAINABLE FOLLOW IN E-COMMERCE LIVE BROADCAST—BASED ON THE SURVEY OF TIKTOK USERS IN CHINA." International Journal of Business and Society 25, no. 1 (2024): 354–67. http://dx.doi.org/10.33736/ijbs.6919.2024.

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With the development of Internet commerce, live broadcast has become a new e-commerce milestone. This study uses SOR model for reference, taking customer perceived value and customer flow experience as intermediary variables, to explore the impact of anchor characteristics on the sustainable follow of customers in the live broadcast room. The research findings demonstrate that the credibility, professionalism, interactivity, and attractiveness of e-commerce anchors have a significant positive impact on customer perceived value and customer flow experience. Customer perceived value and customer
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Lindberg-Repo, Kirsti, and Apramey Dube. "Customer Value Dimensions in E-Healthcare Services." International Journal of E-Services and Mobile Applications 7, no. 4 (2015): 17–29. http://dx.doi.org/10.4018/ijesma.2015100102.

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Healthcare services have been extensively researched for customer value creation activities. There has been, however, limited attention on the dimensions of customer value, as reported by customers themselves, in e-healthcare services. The purpose of this paper is to investigate customer value dimensions in which customers experience e-healthcare services. Narrative techniques were used to investigate customer experiences of e-healthcare services offered by eight private Finnish providers. The findings show that customers evaluate e-healthcare services in four value dimensions: 1) The outcome
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Widanar, Widanarni Pudjiastuti, Dwi Danesty Deccasari, and Dicky Hermawan Putra. "PENGARUH E-SERVICE QUALITY, TERHADAP LOYALITAS PELANGGAN YANG DI MODERASI VARIABEL KEPUASAN PELANGGAN (Studi pada Pelanggan Jasa Transportasi Online Gojek di Kota Malang)." Jurnal Manajemen Dirgantara 16, no. 2 (2023): 378–84. http://dx.doi.org/10.56521/manajemen-dirgantara.v16i02.1001.

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In the face of increasingly intense competition, Go-Jek needs to innovate in order to provide better services to its customers and attract new customers. One of the methods used is optimizing service delivery through the internet, known as e-service. E-service Quality is a new version of service quality (ServQual). This study aims to analyze whether customer satisfaction can moderate the relationship between E-service Quality and customer loyalty in the online transportation service industry of Gojek in Malang. The population of this study consists of all Gojek customers in Malang. The researc
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Dissertations / Theses on the topic "E-custome"

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Vu, Long, Nga Phan, and Ha Truong. "E-Customer values in Vietnamese apparel industry : A study from customers' perception." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-15965.

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Key words:         Customer value, value-adding factors, e-commerce, apparel industry, Vietnamese market, customers’ perception.  Background:      Along with the development of many applications from Internet, Electronic Commerce (e-commerce) has changed the business scene in the global economy by emerging as a new, efficient channel of doing business. The apparel industry has also been approaching this way of doing business as an attempt to improve the effectiveness and efficiency of operations at various extents. In the Vietnamese market, Ninomaxx being well-known as leading fashion brand f
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Miazee, Md Hossen, and Md Mostafizur Rahman. "E-Service Quality and Customer Satisfaction: A Study of Online Customers in Bangladesh." Thesis, Mittuniversitetet, Institutionen för samhällsvetenskap, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-13615.

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In twentieth century we have witnessed an extensive growth of internet based services, from small merchant to multi-organizations that are developing online services. Online delivery channel performing the e-service quality is the prime challenging concern that is the significant for customer satisfaction and their purchasing decision. In this study, service quality is to be explored as the most important influential service quality factors of online purchasing that affects consumer satisfaction and makes their purchasing decision. The study begins with the earlier literature review to identif
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Schmitz, Thorsten, Ai Xu, and Zhibing Mo. "Engaging Customers : How e-commerce companies can use customer involvement to create a superior online shopping experience." Thesis, Linnéuniversitetet, Ekonomihögskolan, ELNU, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-13022.

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Topic: Co-creation of experience Research gap: The number of papers focusing on customer involvement and customer experience has increased significantly in recent years. However, there is a lack of studies on how companies can use customer involvement for creating a better customer experience jointly with customers, which Prahalad &amp; Ramaswamy (2000, 2003, 2004) refer to as the co-creation of experience. Purpose: By this paper we want to develop an understanding of how e-commerce companies can use customer involvement to create a superior online shopping experience. Theoretical basis of our
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Soen, Kelvin, and Bo Yin. "Customer Behaviour Analysis of E-commerce : What information can we get from customers' reviews through big data analysis." Thesis, KTH, Entreprenörskap och Innovation, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-254194.

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Online transactions have been growing exponentially in the last decade, contributing to up to 11% of total retail sales. One of the parameters of success in online transactions are online reviews where customers have the chance to assign level of satisfaction regarding their purchase. This review system acts as a bargaining power for customers so that their suppliers pay more attention to their satisfaction, as well as benchmark for future prospective customers. This research digs into what actually causes customers to assign high level of satisfaction in their online purchase experience: Whet
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Algestam, Sara, and Ertuğrul Kılıçaslan. "Fulfilling customer demand Customer requirements and demands on e-commerce." Thesis, Högskolan i Borås, Institutionen Ingenjörshögskolan, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-20264.

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This thesis has been carried out during second semester 2010 at University College of Borås in Collaboration with Halens AB. Halens Holding AB is one of Sweden’s leading e-commerce companies. The company contains of four subsidiaries which together create Halens Holding AB. The concern includes Halens AB, Cellbes AB, Time Finans AB and New Bubbleroom Sweden AB. The main office of Halens Holding AB is located in Borås, the company has a turnover of 1.1 billion SEK and employs 300 people. Halens Holding AB has a wide range of products; fashion, home textile, furniture’s, home electronics and bea
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Caccamo, Debora <1995&gt. "Customer Satisfaction e Customer Service: analisi del caso aziendale Ikea." Master's Degree Thesis, Università Ca' Foscari Venezia, 2019. http://hdl.handle.net/10579/15775.

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La tesi ha l’obiettivo di evidenziare l’importanza del cliente, ormai parte determinante per il successo aziendale. Un orientamento “clintocentrico”,infatti, provoca un concreto differenziale competitivo, divenendo un fattore critico di successo per la crescita aziendale. Affinché si possa conseguire l’obiettivo di orientamento alla clientela in maniera efficace è indispensabile il supporto di una misurazione oggettiva e costante. Si è analizzato in particolare il modello di Kano, il quale permette all’impresa di identificare l’efficacia dei singoli requisiti del prodotto in relazione alla sod
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Tran, Gina A. "Investigating E-servicescape, Trust, E-WOM, and Customer Loyalty." Thesis, University of North Texas, 2014. https://digital.library.unt.edu/ark:/67531/metadc699848/.

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Old Spice cleverly used a handsome actor to play the Old Spice Man character for a Super Bowl commercial in 2010. After the game, this Old Spice commercial was viewed more than 13 million times on YouTube, a social media video-sharing site. This viral marketing campaign, also known as electronic word-of-mouth (E-WOM), propelled the Old Spice brand into the forefront of consumers’ minds, increased brand awareness, and inspired people to share the video links with their family, friends, and co-workers. The rapid growth of E-WOM is an indication of consumers’ increased willingness to convey marke
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Jakavonis, Petras. "Muitinės informacinės sistemos funkcionavimo ir teisinio reguliavimo analizė e-muitinės kontekste." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2008. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2008~D_20080122_104509-21901.

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Magistro baigiamajame darbe nagrinėjama muitinės informacinės sistemos transformavimo bei pritaikymo veikti e-muitinės sąlygomis problema. Išsikeltas tikslas yra sąlygojamas prieštaravimo tarp galiojančio muitinės veiklos teisinio reglamentavimo ir sparčiai besikeičiančių globalaus verslo sąlygų. Būtinybė visus prekybos veiksmus atlikti elektroninėje terpėje reikalauja papildyti muitinės informacinę sistemą trūkstamais elementais bei keisti muitinės informacinės sistemos funkcionavimo teisinę aplinką. Norint suformuluoti šios problemos sprendimo siūlymus išnagrinėta mokslinėje literatūroje apt
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Magonette, Pierre. "Competitive Advantage Through the Customer Involvement in E-commerce Strategies : A Multiple-Case Study in the European Airline Industry." Thesis, Högskolan i Halmstad, Sektionen för ekonomi och teknik (SET), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-26335.

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Much research show that strategies of personalization aiming to meet customers' needs and behaviors are an important aspect to influence the competitiveness within an industry. However there is a gap of studies on how airlines use customer involvement for creating personalized strategies in the field of e-commerce while enhancing the competitive advantage. This study is aims to describe how airlines can create personalized e-commerce strategies by considering the customer involvement in order to enhance their competitiveness. In conjunction with this first assumption the study aims to demonstr
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Mattiolo, Anna Paola <1973&gt. "Le determinanti e l'analisi della Customer Satisfaction." Master's Degree Thesis, Università Ca' Foscari Venezia, 2013. http://hdl.handle.net/10579/3702.

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Essendo il consumatore il soggetto che, in ultima analisi, decreta il successo o l’insuccesso di un’impresa, con il presente lavoro si è voluto evidenziare il crescente ruolo che egli ha ricoperto nel corso del tempo, passando da una veste assolutamente marginale all’essere il centro di tutte le più importanti decisioni aziendali. Il cliente, ed in particolar modo la sua soddisfazione, rappresenta il mezzo attraverso il quale l’impresa può raggiungere un vantaggio competitivo sostenibile che la porti ad assumere una posizione privilegiata rispetto ai competitor. Perché il consumatore accordi
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Books on the topic "E-custome"

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McKeown, Max. E-customer: Customers just got faster and smarter. Catch up. Ft.com, 2001.

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Stone, Merlin. Managing customers with e-business: The web-based future of customer management. Policy Publications, 1999.

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Craig, James. e-Business readiness: A customer-focused framework. Addison-Wesley, 2001.

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Great Britain. HM Revenue & Customs. HM Revenue & Customs: VAT on e-commerce. Stationery Office, 2006.

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Shaffer, David E. Seasonal customs of Korea / by David E. Shaffer. Hollym, 2007.

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Inc, NetLibrary, ed. The eternal e-customer: How emotionally intelligent interfaces can create long-lasting customer relationships. McGraw-Hill, 2000.

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Lin, Ching Yi. Data mining and customer relationship management in E-commerce. Oxford Brookes University, 2001.

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Matthias, Arndt, ed. New economy emotion: Engaging customer passion with E-CRM. John Wiley & Sons, 2001.

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Girotti, Eugenia. La calzatura: Storia e costume = Footwear : history and customs. 3rd ed. BE-MA Editrice, 1990.

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Jenks, Stuart. The enrolled customs accounts (TNA:PRO E 356, E 372, E 364) 1279/80-1508/09 (1523/1524). List and Index Society, 2004.

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Book chapters on the topic "E-custome"

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Prihartono, Budhi, Vanesa Hana Budiarani, and Ghea Isabela Islam. "What Affects Customer Engagement Among E-Wallet Customers in Indonesia." In Proceedings of Ninth International Congress on Information and Communication Technology. Springer Nature Singapore, 2024. http://dx.doi.org/10.1007/978-981-97-3302-6_23.

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Schmitz, Uwe. "E-Customer-Relationship-Management." In Grundkurs Electronic Business. Springer Fachmedien Wiesbaden, 2020. http://dx.doi.org/10.1007/978-3-658-29442-7_17.

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Kießig, Achim, Katja Lohmann, and Cornelia Zanger. "E-Customer Relationship Management." In Handbuch Digitale Wirtschaft. Springer Fachmedien Wiesbaden, 2020. http://dx.doi.org/10.1007/978-3-658-17291-6_25.

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Kießig, Achim, Katja Lohmann, and Cornelia Zanger. "E-Customer Relationship Management." In Handbuch Digitale Wirtschaft. Springer Fachmedien Wiesbaden, 2020. http://dx.doi.org/10.1007/978-3-658-17345-6_25-1.

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Wirtz, Bernd W. "E-Customer Relationship Management." In Electronic Business. Springer Fachmedien Wiesbaden, 2018. http://dx.doi.org/10.1007/978-3-658-19532-8_20.

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Wirtz, Bernd W. "E-Customer Relationship Management." In Electronic Business. Springer Fachmedien Wiesbaden, 2013. http://dx.doi.org/10.1007/978-3-8349-4240-1_19.

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Wirtz, Bernd W. "E-Customer Relationship Management." In Electronic Business. Gabler, 2010. http://dx.doi.org/10.1007/978-3-8349-6336-9_17.

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Wirtz, Bernd W. "E-Customer Relationship Management." In Electronic Business. Springer Fachmedien Wiesbaden, 2015. http://dx.doi.org/10.1007/978-3-658-10347-7_19.

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Wirtz, Bernd W. "E‐Customer Relationship Management." In Electronic Business. Springer Fachmedien Wiesbaden, 2020. http://dx.doi.org/10.1007/978-3-658-30712-7_25.

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Giasi, William Reynaldo, Christina Rahardja, and Dudi Anandya. "Factors Affecting Fashion Product Customer Satisfaction." In Proceedings of the 19th International Symposium on Management (INSYMA 2022). Atlantis Press International BV, 2022. http://dx.doi.org/10.2991/978-94-6463-008-4_107.

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AbstractThis study aims to analyze factors that affect customers’ satisfaction when purchasing fashion products through Indonesia’s e-commerce. The respondents involved in this study were those who purchased fashion products on e-commerce at least 3 times in the last 3 months and were at least 18 years old. This study uses a quantitative approach, employing SEM methods for structural equation modeling, and uses SPSS 25 and AMOS 26 for data processing. This study shows that Online shopping experience, Seller service, External incentives, and Security/Privacy directly influence Customer satisfac
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Conference papers on the topic "E-custome"

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Julika, Ester, Ignes Adrea Rainaputri, Prayudha Nur Ardhiansyah, Hartiwi Prabowo, and Teguh Sriwidadi. "The Effect of Digital Banking on E-Customer Satisfaction and E-Customer Loyalty." In 2024 9th International Conference on Business and Industrial Research (ICBIR). IEEE, 2024. https://doi.org/10.1109/icbir61386.2024.10875964.

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Tiwong, Sunida, and Wachira Ponboon. "Enhancing Customer Satisfaction in E-commerce Returns: A Comparative Analysis of Reverse Logistics in Thai and Chinese Customers." In 2024 IEEE 6th Symposium on Computers & Informatics (ISCI). IEEE, 2024. http://dx.doi.org/10.1109/isci62787.2024.10668311.

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Gündoğmuş, Yunus Emre, Sinan Keçeci, Ege Erdem, and Emre Rençberoğlu. "Customer Propensity Prediction in E-Commerce Loyalty Program." In 2024 9th International Conference on Computer Science and Engineering (UBMK). IEEE, 2024. https://doi.org/10.1109/ubmk63289.2024.10773577.

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Chanyal, Ankita, Nitin Thapliyal, Renu Rawat, and Saloni Negi. "NLP Based Customer Recognition in E-Commerce Site." In 2025 4th OPJU International Technology Conference (OTCON) on Smart Computing for Innovation and Advancement in Industry 5.0. IEEE, 2025. https://doi.org/10.1109/otcon65728.2025.11071078.

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Zhao, Zhojun, and Jairo Gutierrez. "Customer Service Factors Influencing Internet Shopping in New Zealand." In InSITE 2004: Informing Science + IT Education Conference. Informing Science Institute, 2004. http://dx.doi.org/10.28945/2837.

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Recent e-commerce failures caused by poor e-customer service have motivated many researchers to explore the factors that influence e-customer service quality, which leads to business-to-consumer (B2C) e-commerce success. The research reported in this paper explored the perceptions of a group of New Zealand e-customers and e-users about e-customer service and the influence of their perceptions on their attitudes towards Internet shopping. The study findings strongly indicate e-customers are only moderately satisfied with current e-customer service. Conversely, New Zealand e-users (i.e.: not yet
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Kvíčala, Daniel, and Halina Starzyczná. "Customer Buying Behaviour in International E-commerce through Empirical E-shop Data." In Seventh International Scientific-Business Conference LIMEN Leadership, Innovation, Management and Economics: Integrated Politics of Research. Association of Economists and Managers of the Balkans, Belgrade, Serbia, 2021. http://dx.doi.org/10.31410/limen.s.p.2021.121.

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The article deals with customer e-loyalty. The main objective of the research was to investigate customer buying behaviour, hence customer e-loyalty in e-commerce, and the implications of this for e-shops. Specifical­ly, it concerns how customers behave at e-shops, how often they buy from the e-shops and what kind of revenue they bring to the e-shops. First, the theoretical background of the research is presented, based on some studies. The theoretical discussion proceeds from the broader context of loyalty. The core of the theory is e-loyalty. Secondary research and its results are then chara
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Terry, Julian, and Craig Standing. "Do Project Manager’s Utilise Potential Customers in E-Commerce Developments?" In InSITE 2004: Informing Science + IT Education Conference. Informing Science Institute, 2004. http://dx.doi.org/10.28945/2758.

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In e-commerce, customers have become Information System users. In this environment of nonmandatory usage, remote, untrained users need to quickly feel comfortable and satisfied with a site encounter. Throughout the literature for four decades, a commonly cited factor pertaining to system success has been user participation in the systems development process. Among other things this is likely to lead to increased user satisfaction and the perceived usefulness of the application. This study surveys project leaders regarding customer participation in e-commerce development activities, as well as
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Terry, Julian. "Does the Customer Know Best? The Results of a Survey on E-Commerce Development." In InSITE 2008: Informing Science + IT Education Conference. Informing Science Institute, 2008. http://dx.doi.org/10.28945/3218.

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This study surveys forty four project leaders of recently completed e-commerce sites regarding customer participation in e-commerce development activities. Throughout the literature for four decades, a commonly cited factor pertaining to system success has been user participation in the systems development process. The business need for a rewarding customer experience on an e-commerce site would suggest customer input would substantially influence the site design. The study finds that participation by customers in developmental activities is occurring, but at a less than anticipated rate and r
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Gunasekara, T. P. A. D., P. H. P. B. Mendis, H. G. N. D. Perera, U. B. Malshan, Shanta Rajapaksha Yapa, and Charuka Kothalawala. "Identifying the Factors Influencing Customer Satisfaction; A Case Study on ABC Bank PLC, Sri Lanka." In Proceedings of the 2nd International Conference on Sustainable & Digital Business. SLIIT Business School, 2023. https://doi.org/10.54389/jwvn8097.

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This study aims to determine the specific factors that influence Customer Satisfaction in the banking sector of Sri Lanka because the economic growth and stability of a country depend on the soundness of its banking sector. The sole participants in this research are clients of ABC Bank in the Colombo district. The technique is based on primary data gathered using a well-structured questionnaire. A hundred individuals were chosen at random from the database of ABC Bank. The respondents of the study are existing ABC Bank customers living in the Colombo district aged between 18-40 years. Descript
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INGALDI, M. "Complaint Analysis as Part of Service Quality and Safety Management." In Quality Production Improvement and System Safety. Materials Research Forum LLC, 2023. http://dx.doi.org/10.21741/9781644902691-33.

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Abstract. Quality and safety of products and services are very important factors influencing customers' decisions about the purchase. They affect the level of customer satisfaction, but also their safety during consumption. A great deal of information about customers' perceptions of products can be inferred from the complaints they file. Complaint indicators can easily be used to analyze the quality of services available on the market. The purpose of the research was to analyze complaints filed by customers of a chosen e-shop from Poland. The analysis was based on data from January 2017 to Dec
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Reports on the topic "E-custome"

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Ferdous, Zannatul, and Wahid bin Ahsan. Customer Experiences with E-commerce Returns in Bangladesh: Effects on Satisfaction, Trust, and Loyalty. Userhub, 2024. http://dx.doi.org/10.58947/journal.nfqj67.

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The rapid expansion of e-commerce in Bangladesh has revolutionized consumer behavior, providing convenience while creating challenges in managing product returns. This study examines customer experiences and perceptions of e-commerce returns in Bangladesh, focusing on critical factors like product discrepancies, refund processing delays, return policy transparency, and customer service issues. Using a mixed-methods approach, data was collected from 151 survey respondents and 18 interviews with customers, e-commerce employees, and logistics personnel. The findings reveal that product misreprese
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Seybold, Patricia. The Mobile E-Wallet Customer Ecosystem. Patricia Seybold Group, 2012. http://dx.doi.org/10.1571/vs09-14-12cc.

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Gruodis, Alytis, Violeta Jadzgevičienė, Aleksandr Igumenov, Joana Lapkovskaja, and Jonas Žaptorius. INO-PAY Information System Using E-Pay and E-Banking Realizations. Case Study. Vilnius Business College, 2024. https://doi.org/10.57005/ab.2024.2.7.

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The innovative FinTech platform INO-PAY was described in terms of construction, functionality, flexibility, expandability, and security assurance framework. Current solutions of E-banking and E-pay systems are presented to compare the marked requirements, needs of customers, and technical issues. User - customer receives complete information about the transaction, including transaction parameters, transaction accompanying documents (contract, invoice, protocols, receipts, etc.) in real-time, which has not been provided on any electronic payment platforms. The created product ensures the conven
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Kang, Ju-Young M. Repurchase Loyalty for Customer Social Co-Creation E-Marketplaces. Iowa State University, Digital Repository, 2013. http://dx.doi.org/10.31274/itaa_proceedings-180814-503.

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Triakina, Olga O., Olena O. Pavlenko, Nataliia P. Volkova, and Darja Kassim. Usage of E-learning Tools in Self-education of Government Officers Involved in Global Trade Activities. [б. в.], 2018. http://dx.doi.org/10.31812/123456789/2670.

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The article concerns the issue of e-learning tools implementation, including the Customs Learning and Knowledge Community electronic platform designed by the World Customs Organization and the Trade Facilitation Implementation Guide case studies collected by the United Nations Economic Commission for Europe, into the self-education process of current government employees (within in-service training) and future public officers (within master’s programs) connected with international trade transactions. The authors give a description of the content and characteristical features of existing e-lear
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Bock, Geoffrey. Putting E-Learning in the Context of Customers Scenarios. Patricia Seybold Group, 2004. http://dx.doi.org/10.1571/psgp9-24-04cc.

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Kramer, Mitchell. FiftyOne: Enabling International Customers to Buy from U.S. E-Tailers. Patricia Seybold Group, 2009. http://dx.doi.org/10.1571/pr03-26-09cc.

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Bacasmas, Jill Angeli, Jean Clarisse Carlos, and Jovito Jose Katigbak. E-Commerce Adoption and Its Impact on the Performance of Women-led MSMEs in Metro Manila: An Ex-ante Study for RCEP. Philippine Institute for Development Studies, 2022. https://doi.org/10.62986/dp2022.03.

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This ex-ante study analyzes the impacts of e-commerce adoption on the performance of women-led micro, small, and medium enterprises (MSMEs) in Metro Manila, their awareness and perceptions of government efforts towards internationalization, and their readiness to engage in cross-border e-commerce through the Regional Comprehensive Partnership Agreement (RCEP). Findings validate the observation that the COVID-19 pandemic has accelerated e-commerce adoption and this has substantially enhanced the performance of women-led MSMEs in terms of sales growth, customer base, customer satisfaction, and p
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Islam, Fariha, and Wahid bin Ahsan. Strengthening Consumer Trust in Bangladesh’s E-Commerce: Factors and Strategies. Userhub, 2024. http://dx.doi.org/10.58947/journal.kpry56.

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This study examines the key factors shaping consumer trust in Bangladesh’s e-commerce sector using a mixed-methods approach, incorporating qualitative interviews with 14 key stakeholders and quantitative survey data from 100 online shoppers. The findings identify crucial drivers of trust, including product authenticity, payment security, post-purchase support, and logistical reliability. Trust is eroded by issues such as fake reviews, misleading product descriptions, and poor customer service, while secure payment options and transparent return policies are essential for rebuilding consumer co
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Carlos, Jean Clarisse, Jovito Jose Katigbak, and Jill Angeli Bacasmas. Analysis of the Cross-Border E-Commerce Environment for Philippine Women-led MSMEs: Challenges and Opportunities. Philippine Institute for Development Studies, 2022. https://doi.org/10.62986/dp2022.40.

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Operationalizing a SWOT (strengths, weaknesses, opportunities, and threats) framework to process data gathered from an adapted diagnostic toolkit entitled "Women-Owned Businesses in Cross-border E-commerce: a Diagnostic Toolkit," this study reveals that regional and national policy landscapes have put utmost interest in promoting and fostering an enabling environment for women-led micro, small, and medium enterprises and digitalization. However, there are gaps in public-private sector coordination, access to enabling and support programs such as financing and capacity building, awareness due t
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