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1

McKeown, Max. E-customer: Customers just got faster and smarter. Catch up. Ft.com, 2001.

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2

Stone, Merlin. Managing customers with e-business: The web-based future of customer management. Policy Publications, 1999.

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3

Craig, James. e-Business readiness: A customer-focused framework. Addison-Wesley, 2001.

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4

Great Britain. HM Revenue & Customs. HM Revenue & Customs: VAT on e-commerce. Stationery Office, 2006.

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5

Shaffer, David E. Seasonal customs of Korea / by David E. Shaffer. Hollym, 2007.

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6

Inc, NetLibrary, ed. The eternal e-customer: How emotionally intelligent interfaces can create long-lasting customer relationships. McGraw-Hill, 2000.

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7

Lin, Ching Yi. Data mining and customer relationship management in E-commerce. Oxford Brookes University, 2001.

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8

Matthias, Arndt, ed. New economy emotion: Engaging customer passion with E-CRM. John Wiley & Sons, 2001.

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9

Girotti, Eugenia. La calzatura: Storia e costume = Footwear : history and customs. 3rd ed. BE-MA Editrice, 1990.

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10

Jenks, Stuart. The enrolled customs accounts (TNA:PRO E 356, E 372, E 364) 1279/80-1508/09 (1523/1524). List and Index Society, 2004.

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11

Ueki, Yashushi. E-business innovation and customs renovation for secure supply chain management. United Nations, Economic Commission for Latin America and the Caribbean, Division of International Trade and Integration, 2003.

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12

Connan, Andrew. E-support: How Cisco Systems saves millions while improving customer support. Cisco Press, 2003.

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13

Cherubini, Sergio. Marketing dei servizi: Per lo sviluppo competitivo e la customer satisfaction : ad uso di dirigenti e consulenti. 6th ed. Franco Angeli, 1996.

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14

David, Siegel. Futurize your enterprise: Business strategy in the age of the e-customer. Wiley, 1999.

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15

E-Customer. Makron Books, 2001.

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16

McKeown, Max. E-Customer. Financial Times/Prentice Hall, 2000.

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17

NA. E Marketing & E Customer Pkg. Addison Wesley Longman, 2001.

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18

Pfeiffer. UW Exec Ed LPI 3/E Set (Custom set - for one customer only). Pfeiffer, 2004.

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19

Hoeck, Michael, and Jon Anton. e-Business Customer Service. Purdue University Press, 2002.

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20

Staff, Max McKeown. E-Customer Fieldbook: Deliver the Ultimate, End-to-End E-Customer. Pearson Education, Limited, 2001.

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21

Fernando, Chantal, and Stella Bloom. Custom Made Lib/E. Carina Press, 2021.

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22

Knox, Simon, Stan Maklan, and Lynette Ryals. Customer Relationship Management: E-Book. Pearson Education, Limited, 2002.

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23

Valenti, Diane. Purchasing Custom E-Learning Solutions. American Society for Training & Development, 2011.

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24

Newell, Frederick. Customer Relationship Management im e- Business. moderne industrie, 2001.

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25

E-business and E-commerce for Managers Custom Edition. Pearson Custom Publishing, 2001.

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26

Valenti, Diane. Infoline: Purchasing Custom E-Learning Solutions. American Society for Training & Development, 2011.

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27

Peterson's. SATPrepCourse LessonBk Teach E Custom V2. Peterson's, 2005.

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28

Jelassi, Tawfik. Strategies for E Business: Custom Package. Pearson Custom Pub, 2004.

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29

The world according to E: E-commerce and E-customers. Marketing Science Institute, 2000.

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30

Customer-Friendly: Design Guidelines for E-Commerce. Silver Lake Publishing, 2001.

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31

Walpert, Nick. G. E. T. Customer Service Excellence: Create Wold-Class Customer Service Standards. BookBaby, 2020.

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32

ACC206 Acounting 7/e (AU custom) acc205. Prentice Hall, 2006.

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33

Organic Chemistry, 6/e, Pearson Custom Library. Pearson Learning Solutions, 2015.

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34

Stock Trader's Almanac 2024, Custom Edition E. Wiley & Sons, Incorporated, John, 2023.

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35

Harrington, Thomas F., Niles, Spencer G., Garraway, Garbette A. M. Career Planning [2 Custom E | Lincoln Interactive]. Pearson, 2006.

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36

Martin, Jeanette S., and Lillian H. Chaney. Passport to Success. www.praeger.com, 2008. http://dx.doi.org/10.5040/9798400695483.

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Like it or not, every business—even one conducted from the kitchen table—is global. No matter the industry, employees now routinely travel to other countries or interact with foreign customers, vendors, or fellow employees. Or they conduct business over the phone, via e-mail, or through video links. As a result, they have to understand international customs and etiquette or risk losing customers or botching business relations. And understanding business customs in other cultures isn't merely playing good defense—it often leads to new products or service enhancements that help an enterprise gro
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37

Samiee, Saeid. Cross-Cultural Customer Satisfaction in e-Commerce Study. Quadry, Fatima, 2023.

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38

Ohrem, Michael. Customer-Relationship-Management im Zeitalter des E-Business. GRIN Verlag GmbH, 2007.

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39

Grassi, Riccardo. CRM : Filosofia, Strategia e Pratica!: Customer Relationship Management. Independently Published, 2018.

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40

Boyes, Walt. E-Connecting Manufacturing: From Supply Chain to Customer. Momentum Press, 2020.

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41

The E-Customer Care Pocketbook (Management Pocketbook Series). Management Pocket Books, 2002.

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42

La, Khanh. Customer Loyalty in e-Retailing: Concepts, Measurements, Antecedents. VDM Verlag Dr. M�ller, 2008.

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43

Kurzweil, Ray, and Bryan Bergeron. The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship. McGraw-Hill Companies, 2000.

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44

The Eternal E-Customer: How Emotionally Intelligent Interfaces Can Create Long-Lasting Customer Relationship. McGraw-Hill Companies, 2000.

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45

e-Business: Roadmap for Success (custom paperback edition). Addison-Wesley (C), 2000.

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46

Schermerhorn. Management 7/E Test Bank Custom Canadian Edition. John Wiley and Sons, 2003.

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47

Kouzes, James M. SkillPath Leadership Challenge Set 5/e - Custom Set. Wiley & Sons, Incorporated, John, 2013.

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48

Zingale, Alfredo, and Matthias Arndt. New Economy Emotion: Engaging Customer Passion with E-Crm. Wiley & Sons, Incorporated, John, 2010.

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49

Instructor Guide: Telephone Courtesy and Customer Service 3/E. Logical Operations LLC, 2005.

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50

La calzatura: Storia e costume = Footwear : history and customs. 2nd ed. BE-MA Editrice, 1987.

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