Dissertations / Theses on the topic 'E-government electronic public services'
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Sigwejo, Annastellah Obedi. "Evaluating e-government services : a citizen-centric framework." Thesis, Cape Peninisula University of Technology, 2015. http://hdl.handle.net/20.500.11838/2285.
Full textIn a quest to offer better services to both citizens and businesses throughout Africa, efforts to adopt e-government projects are gaining momentum. As a result of this, there is a need for effective measurement of delivery and quality of such e-services. Currently, there are several metrics applied to measure and rank the e-readiness of various African countries. However, while these measures have provided a source of comparative analysis between different e-government projects, they are far from being perfect. For example, most of these measures are diverse and difficult to compare, since they assume ‘one size fits all’ and ignore differing environmental, cultural and contextual factors of various countries. Further criticisms of these measures are that they are ‘first generation metrics’ designed for developed countries, as opposed to developing countries. Thus, the crux of the research problem was that there are no suitable evaluation strategies for understanding and measuring the effectiveness of e-government services in order to improve the management thereof, and thereby attain the best possible value for citizens. The objective of this study was to develop a framework, for evaluating the effectiveness of e-government services in a typical developing country. Tanzania’s mainland was chosen as the context for this study: as a typical developing African country, its early phase of e-government development provided an optimal case for this study concerned with the useful and effective evaluation of e-government services. I have chosen a qualitative research method paradigm, underpinned by an interpretive approach, to facilitate both research objectives: developing an evaluation framework after determining the necessary evaluation parameters. Empirical evidence was gathered via interviews with e-government practitioners in Tanzania and via focus groups with selected citizens. Other sources of data included government documentation (policies and strategies) and government websites. The data was analysed through the combined application of an adapted grounded theory method and interpretation. Using the latter analytical processes several effectiveness dimensions of e-government services were derived. Through further analysis these were synthesised into the main output of the study viz. an e-government citizen satisfaction framework (ECSF). This framework, a unique contribution to the existing body of knowledge, demonstrates how citizen and government imperatives should be amalgamated to evaluate the effectiveness of e-government services. The findings further support and advance Information Technology management within government, as this is the first comprehensive framework to ensure an integrated approach for monitoring and evaluating e-government programmes. This study also combines important ideas from two existing domains—service management and IS evaluation—to generate new foundations leading to further work by researchers.
Avigdor, Allan. "Exploring the use of e-government services in social service settings." Thesis, McGill University, 2003. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=81250.
Full textSvobodová, Dagmar. "Marketing a E-Government." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-17470.
Full textJohansson, Krafve Linus. "Public E-services and Electronic Identification –A Comparative Implementation Study of Swedish Public Authorities." Thesis, Linköping University, Linköping University, Political Science, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-59291.
Full textThis thesis presents an implementation study on the handling of electronic identification in three public authorities in Sweden. Electronic identification is a complex but very topical policy domain, largely tied to the general policy aspirations of e-government development. Theories on policy action, logic of appropriateness, garbage cans, and the dialectics of institutions and technology are used. The result highlights that the policy process of electronic identification in the three studied authorities could not be adequately explained from a traditional policy-implementation dichotomy. The action imperative to develop e-services is very strong and explains why and how electronic identification has been developed within the three authorities. The three authorities have very different institutional capacity to implement e-services with electronic identification. The available technology on electronic identification is inscribed with certain logics of appropriateness, that doesn’t sit equally easy with the administrative logics of appropriateness in all three authorities.
Lee, Man-yiu. "Implementation of government related electronic trade document services in Hong Kong /." Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B18831242.
Full textS, Gustafsson Mariana, and Elin Wihlborg. "Organizing safe on-line interaction and trust in governmental services. A case study of identification channels for public e-services in schools." Linköpings universitet, Statsvetenskap, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-93284.
Full textFUSe: Framtidens säkra elektroniska identifiering – framväxt och användning av e-legitimationer
Ho, Si Meng. "Web visualization for performance evaluation of e-Government." Thesis, University of Macau, 2011. http://umaclib3.umac.mo/record=b2492851.
Full textHof, Sonja. "Alternative security approaches in E-government /." Linz : Trauner Verlag, 2005. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014795036&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA.
Full textTomšej, Radek. "Lokální e-Government strategie." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-72574.
Full textSihlezana, Nothando Daphne. "Information management in the age of E-government - the case of South Africa." Thesis, Link to the online version, 2006. http://hdl.handle.net/10019/125.
Full textAlruwaie, Mubarak. "A framework for evaluating citizens' continued intention to use public sector online services." Thesis, Brunel University, 2014. http://bura.brunel.ac.uk/handle/2438/12870.
Full textKoen, Ruan. "ICT readiness for business continuity in local government." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/7025.
Full textMcube, Unathi Unity. "A scenario-based ICT risk assessment approach in local government." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/7598.
Full textDu, Preez Jacques. "Assessing the m-Government readiness within the provincial government Western Cape." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/3292.
Full textm-Government or mobile-Government is seen as part of e-Government and an additional channel for the delivery of public services and information to the citizen. This study critically examines and evaluates the extent to which the Provincial Government Western Cape has adopted m-Government and implemented related services. A survey conducted by Kirsten (2006) on the adoption and readiness of mobile technology by businesses in South Africa was used as the foundation of this study to determine the level of readiness in the Provincial Government Western Cape. Managers and technical staff within the Province’s information and communication technology component, the Centre for e-Innovation, were interviewed and asked to complete the survey. The study found that, although there is a relatively high degree of adoption with regard to various aspects of mobile and wireless technology, there are many obstacles and barriers that need to be overcome in order to achieve a higher level of m-Government maturity or readiness. The study makes various suggestions on how to overcome these barriers. The most important suggestion is to develop a holistic approach to the adoption of m-Government. Plans for adoption should be incremental to ensure that small victories that can be built on are achieved; the involvement of key stakeholders is also essential.
Ntobongwana, Nolitha. "Investigating the factors affecting citizen's ability to access e-government services in Nkonkobe municipality in the Easterrn Cape province." Thesis, University of Fort Hare, 2015. http://hdl.handle.net/10353/1708.
Full textWang, Xuyang. "Factors Influence Citizen Adoption for Government E-Tax Service." Thesis, Örebro universitet, Handelshögskolan vid Örebro Universitet, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-22959.
Full textRosca, Victoria. "Exploring barriers to Mobile e-ID adoption : A government perspective on Republic of Moldova Mobile e-ID." Thesis, Umeå universitet, Institutionen för informatik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-137068.
Full textDowning, Thomas A. "An Initial Survey and Description of How Selected United States Government Libraries, Information Centers, and Information Services Provide Public Access to Information Via the Internet." the Library of Congress, 2000. http://hdl.handle.net/10150/105137.
Full textFernandes, Flávia. "Uma análise dos serviços públicos eletrônicos sob a ótica dos gestores públicos e dos usuários." Universidade de São Paulo, 2013. http://www.teses.usp.br/teses/disponiveis/96/96132/tde-06122013-094444/.
Full textThe objective of this research was to evaluate the quality of the electronics from the perspective of public managers and users of public services. To conduct such research indepth interviews were conducted with public officials of the city of Ribeirão Preto and the town of Vinhedo. Also, questionnaires were administered in form online to evaluate user satisfaction in relation to the municipal website (Ribeirão Preto) and state site (the site Poupatempo Program). The results obtained in the study were that items related to ease of use of the site, offering what was expected, provision of quality information and encouragement to the repeated use of the site were the best factors evaluated by the users in the city of Ribeirão Preto. And in the town of Vinhedo, items that were best were: the provision of quality information, the stimulus site to repeated use and delivery than expected. These results imply that despite the differences between the cities, the items related to user satisfaction were almost the same. Therefore, this research has contributed to assist the municipal administrators to govern its actions to improve the quality of public services. The survey revealed the need for effective coordination by federal agencies to facilitate the development of electronic government services. Future research in this area could replicate the questionnaire and the interviews applied aiming to corroborate the elements identified in other spheres of government.
Mayedwa, Mziwoxolo. "An exploratory study of inderstanding electronic government in facilitating intergovernmental relations to encourage cooperative governance in South Africa." Thesis, University of the Western Cape, 2010. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_2848_1306904945.
Full textThe study seeks to investigate the perceived lack of coordination, integration, and coherence among units of government as related to eGovernment. The nature of the study is qualitative with a focus on the use of eGovernment in the public sector and whether it can facilitate intergovernmental forums business processes in an effective and efficient manner. The scope of the study is confined to the intergovernmental fiscal system but focused on eGovernment, intergovernmental relations, and cooperative governance. The primary objective of the study is to explore the use of eGovernment whether it can facilitate, coordinate, and integrate intergovernmental relations. Some studies portray that there are challenges in the coordination of intergovernmental forums which have resulted into a disintegration of services. The study further investigates options that could mitigate these challenges through acknowledging the effective application of ICTs (eGovernment) in government services. The study has found that South Africa has a functioning system of intergovernmental which are not effectively coordinated in terms of engaging each other in matters of mutual interest. On the other hand, eGovernment promised to bring about cohesion and transparency when they are effectively employed. The study revealed that the application of eGovernment in the intergovernmental forums has the capability to improve their operations, respond to its ineffective coordination and improve delivery of services. In a nutshell, the study has found that there is a need for a radical planning outlook that recognises proper utilization of eGovernment in the intergovernmental forums to promote cooperative governance.
Žižys, Paulius. "Lietuvos miestų ir rajonų informacinių technologijų plėtros skirtumai." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2006. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2006~D_20061221_090739-84387.
Full textGrigaravičienė, Regina. "Elektroninės valdžios įtaka visuomenei." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2006. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2005~D_20060317_140521-34733.
Full textAsk, Andreas. "The Role of Enterprise Architecture in Local eGovernment Adoption." Licentiate thesis, Örebro universitet, Handelshögskolan vid Örebro Universitet, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-25880.
Full textGovernments struggle with inefficiencies and an inability to achieve interoperable information communication technology (ICT) systems. Apparent issues include a failure of local government to realize the benefits of electronic government (eGov) initiatives, high project failure rates, administrations hampered with inefficiencies, and a lack of interoperability between systems within the local government. Thus, local governments need to address their eGov initiatives in a structured way to improve their chances of providing the benefits that are sought after. Sweden’s eGov model is decentralized, following a strict new public management (NPM) model. Whilst eGov ought to bring benefits to local government, Sweden is still hampered by inefficiencies and an inability to achieve interoperable ICT systems. This has been the case for quite some time. One reason why systemic gains from adopting eGov have not reached the levels sought after could be that, in many cases, ICT implementations are not enough. The transformation needed for eGov is not instantaneous; it requires various new ways of working. Enterprise Architecture (EA) has come to be seen as a possible solution to the apparent issues of developing, adopting and managing eGov successfully. By utilizing EA, it is argued that it is possible to bridge ICT systems and business processes, thus making the organization more efficient. However EA’s usefulness for eGov development and adoption is the subject of debate. Some researchers argue that EA lacks clearly defined scopes and concepts, which makes the use of EA in government difficult. Whereas other argues that although EA frameworks are comprehensive logical frameworks, they lack content that is related specifically to government organizations. The thesis posits the following research questions: What is the role of EA in eGov adoption in Swedish local government? together with three sub questions: What are the prerequisites for using EA in Swedish local eGov adoption? What has the Swedish local government in Örebro achieved with its use of EA in eGov adoption? And What problems have the Swedish local government in Örebro experienced in its use of EA when adopting eGov? To explore the role of EA in eGov adoption a longitudinal case study is carried out on the municipality of Örebro’s eGov project MovIT, a project launched in 2007 that ended in 2009. I study the prerequisites, results and problems associated with using EA in Swedish local government as part of eGov adoption. A comparative study is conducted of the goals of eGov, as stated in official eGov documents at EU and Swedish governmental levels will attest as to the supposed benefits of EA in contemporary EA-literature. From the study, it can be concluded that EA, as a phenomenon, is thought to be, if not a silverbullet, then at least a prerequisite to eGov success. In term of prerequisites, EA use cannot assist Swedish local government where there are more politicized objectives; in this situation, local government is required to look elsewhere to find support for its work. The study identify several critical issues from the empirical study of the prerequisites: distinction between administrative and political responsibilities; political mandate; political timing; resource allocation; coordination under NPM; dependence on providers; and choosing among standards and best practices. These issues need to be acknowledged and handled appropriately by Swedish local government in order to improve the chances for success in eGov adoption. The study also showed that NPM as governance model becomes a hindrance in eGov adoption, preventing the project from a more explicit use of an EA-framework and negatively affecting the projects possibility to adopt eGov. However, despite this structural problem, it is still possible – as observed – for a project that is based on EA-thinking to begin working. EGov, NPM and EA-thinking form a triad, with structural properties that, in some instances, correlate. In such cases, this can lead to positive changes. However, in other situations, they are contradictory, resulting in Swedish local government having a difficult time in adhering to the suggestions endorsed by the eGov project. This lead to incoherent progressions towards requested results. The existing structures hindered effective cooperation, both internally between different departments and externally with other local governments. This licentiate thesis has shown that the initial use of EA in local government eGov adoption is complex. Given the contradictory nature of NPM and eGov, local government has to acknowledge the negative impacts of NPM on eGov adoption. As well as acknowledging the issues that arise from EA use, a key area is a lack of support of local government in an area that is most likely to be endorsed by politicians. Politicians do not get re-elected based on efficient internal processes with a highly integrated ICT; rather, changes must be visible to citizens and businesses. This licentiate thesis has also shown that ‘EA-thinking’, as a means for local government, can move towards an EA without the explicit use of an EA framework or EA method. However, ‘EA-thinking’ may give rise to other issues that need to be acknowledged and dealt with. This licentiate thesis contributes to research by improving our understanding of the nature and importance of promoting and inhibiting different factors. Including critical issues for succeeding with eGov adoption, the negative effects of NPM and how EA-thinking can lead to positive changes, even though it cannot assist local government in all aspects deemed important to eGov adoption. In terms of practice, this thesis contributes by highlighting the problematic nature of institutionalized structures and the effect that this has on eGov adoption. It also contributes by enabling local governments to acknowledge the problems identified. This allows them to better understand their own development and possibly avoid similar problems or at least have a better understanding of how to handle the issues that arise.
Žiedelienė, Vilma. "Elektroninės paslaugos ir administravimas sveikatos apsaugos kontekste." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2005. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2005~D_20050518_112544-14991.
Full textAt the age development information society, globalisation and information-communication technologies role of communities in society is changing. Citizens want to know, to communicate and to influence decision-making. Governance institutions use the new principles of more flexible digital communities. E-health is created in the information society, so the question is how to administrate it, to improve quality of life and to escalate divide between the citizens and governance. The aim of this study is analyse development of e-health in the contemporary society and to present singularities and tools of it administration. In study are analysed e-health tendencies of development communities, e-health like the social structure and it influence on changes of public administration, singularities of administration e-health in Lithuania and foreign countries. The methods of research: historical, misanalysis, care study, statistics analysis of theories and empirical data. The study shows the important role of e-health in governance and public administration, development involved democracy. It is aimed to use new methods and tools of management: digital administration, electronic government, public electronic services, online consultations. E-health divide in Lithuania is decreased by the development of infrastructure, creating digital communities, public Internet access. It would be advisable to deepen results of the study in the future. The results would be used to new e-health... [to full text]
Duarte, Luís Pedro Galvão. "Até que ponto temos serviços públicos On-çine em Cabo Verde - comparação com Portugal." Master's thesis, Instituto Superior de Ciências Sociais e políticas, 2013. http://hdl.handle.net/10400.5/6160.
Full textCabo Verde e Portugal têm uma história que se interliga em vários pontos. Portugal além de ser o país que descobriu e colonizou Cabo Verde é atualmente um dos seus principais parceiros ao nível do desenvolvimento social e económico. Esta colaboração contribuiu para o sucesso de um país que teve como ponto alto a elevação à categoria de País de Desenvolvimento Médio em 2008, segundo a classificação das Nações Unidas. Cabo Verde tem vindo a fazer progressos na última década no domínio do governo eletrónico sempre apoiado por políticas públicas que privilegiam o progresso do mesmo, enquanto Portugal é um país de vanguarda no domínio do governo eletrónico. Os dois países apostam fortemente na implementação do governo eletrónico, cujo sucesso passa pelo bom funcionamento dos serviços públicos on-line disponibilizados pelos Governos e pelas respetivas Administrações Públicas. Para todos os países que usam serviços públicos on-line é relevante fazer, periodicamente, avaliações dos resultados dos mesmos. Os objetivos deste trabalho passam por saber até que ponto Cabo Verde apresenta hoje um pacote de serviços públicos on-line e qual a sua comparação com os serviços equivalente em Portugal.
Cape Verde and Portugal histories have several interconnecting aspects. Besides the fact that Portugal discovered and colonized Cape Verde, it is one of its major social and economic partner, contributing to the countries success, that had its recognition as a middle-income country by the United Nations in 2008 as its high achievement. Cape Verde has been making progress in the last decade in the e-government field, always supported by public policies that favor developments on this area, while Portugal is a country in the forefront domain of e-government. Therefore both countries are strongly committed to the establishment of e-government pratices, whose success depends on the proper functioning of the public services made available on-line by the Government and by Public Administration. For all countries that use on-line public services it is important that they be periodically evaluated. The goal of this dissertation is to access Cape Verde´s on-line public services package state of evaluation using Portugal´s as a basis for comparison. During this dissertation we gathered some relevant data related to e-government and information society in both countries. The comparison was conducted based on the methodology used in the benchmarking study for the European Commission which compared on-line public services in the different EU Member States. Tables were created for the following domains: Cape Verde – Citizen; Cape Verde - Companies; Portugal – Citizen; Portugal – Companies; and the indicators of sophistication of each online services were assessed. While gathering this information we noted that the provision of public services online in Cape Verde is still very limited, and that, when compared to Portugal, there is get a loto f work to be done to enhance Cape Verde´s e-governance. Eventually, and following this study could be done another study that demonstrates where Cape Verde can enjoy the experience of Portugal to improve their public services online
Oliveira, João Batista Ferri de. "Governo eletrônico: uma proposta para o provimento de recursos da tecnologia da informação e comunicação em prefeituras." Universidade do Vale do Rio do Sinos, 2006. http://www.repositorio.jesuita.org.br/handle/UNISINOS/2679.
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Este estudo contém uma proposta para o provimento de recursos da Tecnologia da Informação e Comunicação (TIC) em prefeituras através de um relacionamento Government to Government (G2G) de Governo Eletrônico (E-Gov). Para isso, inicialmente, buscou-se na revisão da literatura inserir os temas precursores, propulsores e conceitos que perpassam a implantação de programas de E-Gov e que envolvem desde a evolução das práticas de Administração Pública (AP) até a apresentação da TIC e os temas que permeiam este contexto. O trabalho foi conduzido como um estudo de caso na Companhia de Processamento de Dados do Estado do Rio Grande do Sul (PROCERGS) em duas fases: uma fase exploratória focada na empresa e na busca de informações para a construção do instrumento de coleta de dados; e a fase descritiva caracterizada pelo levantamento da situação da TIC em prefeituras do RS (31), através de um questionário (survey). Os vários itens analisados subsidiaram a proposta que visa contemplar as prefeituras com a contratação de
This study contents a proposal for resource provision to the Information and Communication Technology (ICT) in city halls through the relationship between Government to Government (G2G) of Electronic Government (E-Gov). For that, initially, it was attempted in the literature review to insert in the precursors themes and concepts for the implementation of E-Gov programs and Public Management (PM) practices evolution, thru the ICT presentation. This work was conducted as a case study in the Companhia de Processamento de Dados do Estado do Rio Grande do Sul (PROCERGS) in two phases: one phase was explorable, focused in the company and in information research to construct an instrument of data collecting; and the other was a describing phase, characterized by the overview of the situation of the ICT in the State's city halls (31), through a survey form. Several of the analyzed items subsided the model proposal that aims to provide city halls with a public Data Center (G2G), enabling the Information Management in
Ambrazas, Simas. "Elektroninių paslaugų žemės ūkio subjektams teikimo tobulinimas Lietuvoje." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2011. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2011~D_20110615_140440-35132.
Full textResearch object – provision of public electronic services for agricultural subjects. Research aim – to prepare research-based measures for improvement of electronic services provision for agricultural subjects. Objectives: 1. to analyze the theoretical concepts of electronic services; 2. to investigate and assess the state of electronic public services in state and local government institutions of the Republic of Lithuania; 3. to investigate and evaluate electronic public services for agricultural subjects; 4. to prepare plan of improvement measures for electronic public services provision for agricultural subjects. Research methods: analysis and synthesis of literature and documents, comparative analysis, logical analysis and modeling method, synthesis, induction, deduction, graphical representation. Research results: The first part analyzes concepts of electronic services, interface of electronic services and e-government, models and maturity levels of public electronic services. The second part discusses that the electronic services for agricultural subjects are difficult to find, agricultural subjects do not receive a special attention of e-services providers, but "Agricultural Information and Rural Business Center” Web site operates successfully and provides some electronic services to agricultural subjects. The third part, on the basis of theoretical analysis and empirical research, presents plan of improvement measures of electronic public services provision for... [to full text]
Oliveira, Michelle Silva de. "Governança eletrônica na saúde: uma análise do Sistema de Informações sobre Orçamentos Públicos em Saúde (SIOPS) e seus reflexos na satisfação dos usuários após a sua implantação." Universidade de São Paulo, 2017. http://www.teses.usp.br/teses/disponiveis/96/96132/tde-24012018-145917/.
Full textInformation and Communication Technologies (ICTs) have transformed the way society and government relate, providing an approximation between the public administration and citizens through the provision of electronic public services. This relationship mediated by ICTs is known as electronic government. The use of e-government provides a number of benefits for public administration, such as public efficiency, improved accountability, control of government spending, and the provision of good quality electronic public services that provide user satisfaction. In this context, the study to analyze the satisfaction of the municipal health managers and the accountants with the Information System on Public Budgets in Health (SIOPS) in order to propose a model for the evaluation of this system and the satisfaction of its users. The SIOPS represents an instrument for controlling and monitoring the minimum constitutional application of resources with public health actions and services. Initially, the SIOPS website, social networks and program were analyzed, then federal managers and members of control bodies were interviewed in order to elaborate a SWOT matrix and, finally, the satisfaction of municipal health managers and accountants (system feeders) with the use of the system was evaluated. To achieve this goal, a model of analysis concerning the public services offered by the SIOPS and its satisfaction assessment was elaborated. The results allowed us to conclude that SIOPS accomplishes the objectives for which it was created and that municipal managers and accountants are satisfied with the system. The attributes that contributed the most for the satisfaction of municipal managers were efficiency, reliability, strategic leadership, competitive intelligence and technology management, whereas for the accountants\' satisfaction the main aspects were efficiency, quality of information/service, user support, reliability and technology management.
Rogell, Mickael, and Oskar Johansson. "Medborgarmedverkan i utvecklingsprocessen för att skapa mervärde för E-tjänster i offentlig sektor." Thesis, Luleå tekniska universitet, Institutionen för system- och rymdteknik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-64895.
Full textCimbolaitienė, Egidija. "Elektroninių paslaugų plėtra akademinių bibliotekų tinkle." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2006. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2005~D_20060317_142918-19294.
Full textSettles, Alexander Matthew. "E-government implementation." Access to citation, abstract and download form provided by ProQuest Information and Learning Company; downloadable PDF file, 254 p, 2007. http://proquest.umi.com/pqdweb?did=1362535341&sid=3&Fmt=2&clientId=8331&RQT=309&VName=PQD.
Full textHannig, Jennifer L. "Is the American government ready for e-government?" Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2002. http://www.kutztown.edu/library/services/remote_access.asp.
Full textOsmani, Mohamad. "Examining the antecedents of public value in e-government services." Thesis, Brunel University, 2015. http://bura.brunel.ac.uk/handle/2438/10518.
Full textVellendorfová, Jana. "e-Government." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-16964.
Full textFlowers-Henderson, Ryshell. "Access and Use of E-Government Public Services Amongst Older Adults." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/6830.
Full textNesterenko, Mykola. "Implementation of E-Government services : Analysis of factors in case of Ukraine." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-37935.
Full textChak, Man-yee Rene. "A study of the Hong Kong government's Electronic Service Delivery Scheme." Hong Kong : University of Hong Kong, 2001. http://sunzi.lib.hku.hk:8888/cgi-bin/hkuto%5Ftoc%5Fpdf?B23295351.
Full textFejfarová, Jana. "e-Government - analýza a trendy ve veřejné správě." Master's thesis, Vysoká škola ekonomická v Praze, 2007. http://www.nusl.cz/ntk/nusl-12541.
Full textFejfarová, Jana. "e-Government – analýza a trendy ve veřejné správě." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-165185.
Full textFarelo, Maria. "Paranoid' or justified : e-government and privacy." Thesis, Stellenbosch : Stellenbosch University, 2004. http://hdl.handle.net/10019.1/50055.
Full textENGLISH ABSTRACT: Electronic government holds the promises of enabling government to become more efficient in the delivery of services to the public. E-government would ultimately mean that government departments would not work in isolation from each other. The electronic environment would mean that databases would be linked and that information would be shared across all levels of government. There are a number of issues that are presently, and will increasingly in the future impact on the success of e-government. The paradox for e-government is that while this sharing of information, paints a picture of an ideal state of affairs, that would benefit both citizen and state, there could be enormous effects on privacy. These are the ability for government to compile comprehensive profiles on citizens without their knowledge or consent. Another impact on privacy is that wrong information can be linked to the wrong person thereby impacting on the identity of an individual. Data protection and record management policies and legislation are necessary to protect personal data and information.
AFRIKAANSE OPSOMMING: Elektroniese regeringsdienste hou enorme voordele in om 'n meer effektiewe diens aan 'n land se inwoners te lewer. 'n E-regering stel staatsdepartemente in staat om nie meer in isolasie te werk nie, dat databasisse gekoppel en inligting op alle regeringsvlakke gedeel kan word. Daar is egter elemente in 'n e-regeringstruktuur wat 'n beduidende impak op die toekomstige sukses daarvan kan uitoefen. Die paradoks van 'n e-regering is dat hoewel dit 'n ideale prentjie skilder, dit 'n enorme impak op die privaatheid van beide die inwoners en die regering van 'n land kan uitoefen. Dit voorsien 'n geleentheid waar die regering 'n uitgebreide persoonsprofiel kan saamstel, sonder die medewete of toestemming van die persoon. 'n Verdere aspek is dat die inligting aan die verkeerde persoon gekoppel kan word, wat 'n negatiewe impak op die identiteit van so 'n persoon kan hê. Dit op sigself maak data- en dokumentbeheer, beleide and wetgewing 'n noodsaaklikheid voorvereiste vir die beskerming van persoonlike data en inligting.
Batlle, i. Montserrat Joan. "Benchmarking of local e-government services and its applicability to smart city services." Doctoral thesis, Universitat de Barcelona, 2016. http://hdl.handle.net/10803/386236.
Full textEl govern electrònic es descriu com l'ús de tecnologies de la informació i la comunicació en els processos de govern. El potencial de les TIC per transformar les organitzacions governamentals en altres més eficients, accessibles i que responguin és àmpliament reconegut. Segons Eurostat, la despesa total del sector públic EU28 el 2014 va representar el 48,1% del seu PIB (49,0% per l'EA-19). Així doncs, l'impacte econòmic d'aquesta transformació és de capital importància pel creixement econòmic. Mesurar el progrés del govern electrònic és cabdal per gestionar els recursos públics, fer més curta la transició i aconseguir els objectius proposats. Tanmateix, no hi ha treballs acadèmics sobre l'avaluació de l'e-administració a les ciutats. No existeixen metodologies per dur a terme avaluacions comparatives internacional, ni referents per comparar la qualitat dels serveis públics. Això fa difícil d'aprendre de les experiències d'altri. L'objectiu d'aquesta tesi és el de contribuir al millor coneixement del govern electrònic a les ciutats a través del disseny i implementació d'una metodologia d'avaluació comparativa. Una metodologia per dur a terme benchmarking del e-govern local en l'àmbit internacional basant-se en la comparació de serveis proporcionats per les administracions locals. Una metodologia que promou l'aprenentatge i no la competició entre les ciutats participants. Després d'una revisió detallada de l'estat de la qüestió de l'avaluació comparativa del govern electrònic local, s'exposa el procés seguit per definir la metodologia d'avaluació comparativa que agrupa de manera significativa els serveis tenint en compte la seva prevalença. S'ha prestat especial atenció al mesurament de l'adopció, ja que és fonamental per avaluar l'impacte dels serveis públics electrònics. La metodologia s'aplica en una mesura Europea, els resultats de la qual es presenten i discuteixen. Quatre anys després es mesura l'impacte d'aquest benchmarking. Les respostes obtingudes confirmen la validesa de la metodologia. A la vegada, es proposen millores a la metodologia i posa de manifest la necessitat d'actualitzar el catàleg de serveis. Finalment, la investigació explora l'extensió de la nova metodologia per tal d'avaluar també els serveis que es poden trobar en una Smart City a aplanant així el camí per a l'aplicació de la metodologia en aquest nou escenari.
Lechner, Tomáš. "E-government ve veřejné správě ČR." Doctoral thesis, Vysoká škola ekonomická v Praze, 2013. http://www.nusl.cz/ntk/nusl-165929.
Full textAl-Dabbagh, Mustafa. "Electronic Government in Iraq: Challenges of development and implementation." Thesis, Örebro universitet, Handelshögskolan vid Örebro universitet, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-19751.
Full textJansson, Gabriella. "Local Values and e-Government - Continuity and Change in Public Administration : Implementing Public e-Services in Two Swedish Municipalities." Licentiate thesis, Linköpings universitet, Statsvetenskap, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-67896.
Full textSAFe: Säkra offentliga e-tjänster - en fråga om tillit och organisation
Jantjies, Stephan Omar. "An evaluation of e-government within the Provincial Government Western Cape (PGWC)." Thesis, Stellenbosch : University of Stellenbosch, 2010. http://hdl.handle.net/10019.1/5223.
Full textENGLISH ABSTRACT: Electronic government or e-Government has become a global phenomenon and is seen as a tool to strengthen the performance of government and public administration. An efficient and effective state administration is a necessary requirement for economic and social development. This study describes to what extent the e-Government policy of the PGWC compares with other e-Government policies internationally and in particular the Australian e-Government policy. South Africa as a young democracy can use the transformational power of the e- Government approach to the benefit of government, business and the citizens of the country if this approach is applied appropriately. e-Government offers the opportunity to improve public services and can even reduce the gap that exists between those who are computer literate and those who are not. E-Government in the PGWC is still in the beginning phases compared to e- Government in Australia, which has developed rapidly over the last decade. The PGWC can learn from the Australian e-Government development process, with Australians being regarded as one of the leading e-Government nations in the world, according to the United Nations Organisation. Even though the e-Government policy of the PGWC and the Australian e- Government policy use a comparatively similar approach within the demographic boundaries in which they exist, it was found that the socio-economic challenges of South Africa as a developing country, still have an enormous influence on the optimal application of the e-Government policy.
AFRIKAANSE OPSOMMING: Elektroniese regering of e-Regering het ‘n wêreldwye verskynsel geraak en kan gesien word as ‘n maatstaf vir die versterking van regeringsoptrede en publieke administrasie. ‘n Effektiewe en doeltreffende staatsadministrasie is ‘n noodsaaklike vereiste vir ekonomiese en sosiale ontwikkeling. Hierdie studie beskryf tot watter mate die e-Regeringsbeleid van die Wes-Kaapse Provinsiale Regering met ander internasionale e-Regeringsbeleide vergelyk, veral met betrekking tot die e- Regeringsbeleid van Australië. As ‘n jong demokrasie kan Suid-Afrika die transformerende invloed van die eregerings benadering tot die voordeel van die regering, besigheid en die burgers van die land gebruik indien hierdie benadering korrek toegepas word. e-Regering bied die geleentheid om publieke dienste te verbeter en kan selfs die bestaande gaping vernou tussen diegene wat rekenaargeletterd is en diegene wat nie rekenaargeletterd is nie. e-Regering in die Wes-Kaapse Provinsiale Regering is nog in ‘n betreklike vroeë stadium vergeleke met e-regering in Australië waar dit oor die laaste dekade snel ontwikkel het. Die Wes-Kaapse Provinsiale Regering kan vanuit die ontwikkelingsproses van die Australiese e-Regering leer, daar Australië deur die Verenigde Volkere-organisasie as een van die voorste e-Regeringnasies in die wêreld beskou word. Selfs al toon die beleide van die Wes-Kaapse Provinsiale Regering en die van Australië ‘n relatief eenderse benadering tot e-Regering binne die demografiese grense waarin hulle bestaan, is gevind dat die sosio-ekonomiese uitdagings van Suid-Afrika as ‘n ontwikkelingsland steeds ‘n enorme invloed op die optimale aanwending van e-Regering het.
Chak, Man-yee Rene, and 翟敏儀. "A study of the Hong Kong government's Electronic Service Delivery Scheme." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2001. http://hub.hku.hk/bib/B31966421.
Full textMcLaren, Patricia Noreen Rachel. "The impact of quality governance on information technology service delivery." Thesis, Cape Peninsula University of Technology, 2010. http://hdl.handle.net/20.500.11838/2216.
Full textComputacenter SA (CCSA), serves as focus of this study. One of CCSA's clients is Unipart and therefore will be used as the example to mitigate the research problem, serving to demonstrate how Service Levels are structured and how they are monitored. According to the Company policy and agreed Service Level Agreements (SLA's), an acceptance level of 95% should be reached in terms of service delivery. Anything below 95% would be considered a failure, and therefore constitutes a breach of the agreement. The tool used by Computacenter South Africa (CCSA), to measure or monitor the SLA is referred to as Service Flow. Within Service Flow there are mechanisms known as 'pre exception result and a 'post exception result'. These concepts constitute a report, which is compiled on a monthly basis to check and evaluate performance, Should a request from a client not be met and there is a valid reason for the non compliance of the request. It can however bean exception and can therefore be processed as being successfully executed within the context of the SLA. If no valid reasons are, however logged in the request work log, the request constitutes as failed and can therefore lead to the team not achieving their agreed SLA with the customer.
Alateyah, Sulaiman. "An integrated model for citizens to adopt e-government services in the Kingdom of Saudi Arabia." Thesis, University of Southampton, 2014. https://eprints.soton.ac.uk/380153/.
Full textLee, Jooho. "Exploring knowledge networks for e-government services a comparative case study of two local governments in Korea /." Related electronic resource, 2007. http://proquest.umi.com/pqdweb?did=1407689581&sid=1&Fmt=2&clientId=3739&RQT=309&VName=PQD.
Full textPorter, C. "Designing for experience : a requirements framework for enrolment based and public facing e-government services." Thesis, University College London (University of London), 2015. http://discovery.ucl.ac.uk/1469323/.
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