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Dissertations / Theses on the topic 'E-government electronic public services'

Author: Grafiati
Published: 4 June 2021
Last updated: 6 February 2022

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1

Sigwejo, Annastellah Obedi. "Evaluating e-government services : a citizen-centric framework." Thesis, Cape Peninisula University of Technology, 2015. http://hdl.handle.net/20.500.11838/2285.

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Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2015.<br>In a quest to offer better services to both citizens and businesses throughout Africa, efforts to adopt e-government projects are gaining momentum. As a result of this, there is a need for effective measurement of delivery and quality of such e-services. Currently, there are several metrics applied to measure and rank the e-readiness of various African countries. However, while these measures have provided a source of comparative analysis between different e-government projects, they are far from being p
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2

Avigdor, Allan. "Exploring the use of e-government services in social service settings." Thesis, McGill University, 2003. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=81250.

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E-government services are rapidly becoming a permanent part of the governing process the world over. These services involve the use of the latest information and communication technologies to facilitate and enhance access to government information and services. E-government represents an entirely new mode of service delivery that promises some of the most important advances in the area of government accessibility since the advent of the modern welfare state. These resources have a number of unexplored social service applications that are examined in this study. E-government principles a
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3

Svobodová, Dagmar. "Marketing a E-Government." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-17470.

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e-Government concept is an idea of electronic government. It is not only about providing services through the Internet or other electronic media, but also about improving of the state apparatus effectivity and about simplifying of the communication between public and private sectors, as well as among public authorities themselves. This thesis should serve as a basis for understanding to the issues related to e-Government. It provides answers to questions like these: What is e-Government? What does it offer to its users? etc.. It explains the development and the current situation of e-Governmen
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4

Johansson, Krafve Linus. "Public E-services and Electronic Identification –A Comparative Implementation Study of Swedish Public Authorities." Thesis, Linköping University, Linköping University, Political Science, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-59291.

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<p>This thesis presents an implementation study on the handling of electronic identification in three public authorities in Sweden. Electronic identification is a complex but very topical policy domain, largely tied to the general policy aspirations of e-government development. Theories on policy action, logic of appropriateness, garbage cans, and the dialectics of institutions and technology are used. The result highlights that the policy process of electronic identification in the three studied authorities could not be adequately explained from a traditional policy-implementation dichotomy.
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5

Lee, Man-yiu. "Implementation of government related electronic trade document services in Hong Kong /." Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B18831242.

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6

S, Gustafsson Mariana, and Elin Wihlborg. "Organizing safe on-line interaction and trust in governmental services. A case study of identification channels for public e-services in schools." Linköpings universitet, Statsvetenskap, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-93284.

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There is an increased use of public e-services integrating citizens into public administration through electronic interfaces. The relation among parents and public schools is a daily and important relation that has to be trustworthy. On-line interaction among public organizations and citizens can be seen as e-government, indeed embedded into daily practices. A safe entry into such systems is essential for security and trust in the e-governmental systems and schools as well as public services in general. This paper addresses how electronic identification has been used for access to public e-ser
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7

Ho, Si Meng. "Web visualization for performance evaluation of e-Government." Thesis, University of Macau, 2011. http://umaclib3.umac.mo/record=b2492851.

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8

Hof, Sonja. "Alternative security approaches in E-government /." Linz : Trauner Verlag, 2005. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014795036&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA.

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9

Tomšej, Radek. "Lokální e-Government strategie." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-72574.

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E-government is a term that in the Czech and world dictionary naturalized. Many international institutions and national entities engaged in e-government, prepares the strategy and monitors its development. Despite the advantages that e-government provides to states and cities, there is no comprehensive and standardized approach that would facilitate the preparation of strategies for both international and local levels of government. The local level is increasingly getting into the spotlight. It is close to citizens and therefore knows their needs. Citizens also come into contact with local lev
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10

Sihlezana, Nothando Daphne. "Information management in the age of E-government - the case of South Africa." Thesis, Link to the online version, 2006. http://hdl.handle.net/10019/125.

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11

Alruwaie, Mubarak. "A framework for evaluating citizens' continued intention to use public sector online services." Thesis, Brunel University, 2014. http://bura.brunel.ac.uk/handle/2438/12870.

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The increasing use of the Internet over recent years has forced governments and individuals to utilise Information & Communication Technology (ICT) in the form of electronic government (e-government), more specifically Public Sector Online Services (PSOS) as a subset of egovernment. However, the success of PSOS delivery is dependent on usage and on the growing concerns about the perceived information and service quality of PSOS and their influence on self-efficacy, satisfaction and personal outcome expectation towards ‘continuance intention’ to use the PSOS systems. Retaining current PSOS user
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12

Koen, Ruan. "ICT readiness for business continuity in local government." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/7025.

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Information and Communication Technology (ICT) has evolved into a pervasive commodity in modern enterprises. ICT enables enterprises, regardless of sector, to achieve their strategic objectives. Similarly, ICT is regarded as a critical enabler in South African municipalities to reach their objectives and ultimately deliver sustainable services to their communities. This dependence on ICT, therefore, necessitates a resilient ICT environment where minimal disruption to ICT is a primary goal. Unfortunately, as reported by the Auditor-General of South Africa, the majority of South African municipa
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Mcube, Unathi Unity. "A scenario-based ICT risk assessment approach in local government." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/7598.

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Information Communication Technology (ICT) has become an integral part of conducting business within enterprises including the local government. Local government relies on the use of ICT to ensure that its objectives and goals are accomplished. The effective use of ICT within the context of local government is fundamental for the support, sustainability and growth of municipalities. Benefits associated with the effective use of ICT in local government include but are not limited to accelerated service delivery, efficiency and accountability. While these benefits cannot be disputed, it is impor
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14

Du, Preez Jacques. "Assessing the m-Government readiness within the provincial government Western Cape." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/3292.

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Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2009.<br>m-Government or mobile-Government is seen as part of e-Government and an additional channel for the delivery of public services and information to the citizen. This study critically examines and evaluates the extent to which the Provincial Government Western Cape has adopted m-Government and implemented related services. A survey conducted by Kirsten (2006) on the adoption and readiness of mobile technology by businesses in South Africa was used as the foundation of this study to determine the
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Ntobongwana, Nolitha. "Investigating the factors affecting citizen's ability to access e-government services in Nkonkobe municipality in the Easterrn Cape province." Thesis, University of Fort Hare, 2015. http://hdl.handle.net/10353/1708.

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E-government which refers to electronic Government is the process of transformation of relationships of government with its constituents ie the citizens, the businesses and between its own organs, through the use of the tools of Information and Communications Technology (ICT). E-government services are the outcome of e-governance that come as automated services delivered through ICTs particularly Internet based applications that provide access to and delivery of information or services to the public, businesses, other agencies and governmental departments. This study seeks to examine the facto
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16

Wang, Xuyang. "Factors Influence Citizen Adoption for Government E-Tax Service." Thesis, Örebro universitet, Handelshögskolan vid Örebro Universitet, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-22959.

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E-tax is an important function of e-government since it is highly related to the life of citizens (Wu &amp; Chen, 2005). So in this paper I have discussed the factors influence the citizen adoption of government e-tax service. I have used the decomposed TPB model as my research model. This model integrated two important theories – TAM model and TPB model. The taxpayers were divided into adopters who have used the e-tax service and non-adopter who has used the conventional method to pay their tax. And the effect of these factors for adopters and non-adopters are different. Therefore, understand
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17

Rosca, Victoria. "Exploring barriers to Mobile e-ID adoption : A government perspective on Republic of Moldova Mobile e-ID." Thesis, Umeå universitet, Institutionen för informatik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-137068.

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As more and more governments have embarked on the e-government path, providing digital interaction with its citizens has boosted the demand for trusted electronic identity solutions that can ensure an official match between an online identity and a physical one. Along with this trend, the affordability and diffusion of mobile devices has translated into a strong push for governments to diversify e-ID channels by developing digital identification on mobile devices also known as Mobile e-ID. Mobile e-ID offers citizens legally binding identification, authentication and qualified electronic signa
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18

Downing, Thomas A. "An Initial Survey and Description of How Selected United States Government Libraries, Information Centers, and Information Services Provide Public Access to Information Via the Internet." the Library of Congress, 2000. http://hdl.handle.net/10150/105137.

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The purpose of this survey is to describe how selected United States Government agencies provide information to the public via Internet services. With more than 2,000 Federal library and information centers located throughout the world this effort, of necessity, is selective and findings neither represent all libraries nor do they identify all approaches currently used to present information via the Web. An effort has been made to describe services without attributing values to particular site characteristics. This report provides a brief snapshot in time of a complex and rapidly evolving worl
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19

Fernandes, Flávia. "Uma análise dos serviços públicos eletrônicos sob a ótica dos gestores públicos e dos usuários." Universidade de São Paulo, 2013. http://www.teses.usp.br/teses/disponiveis/96/96132/tde-06122013-094444/.

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O objetivo desta pesquisa foi avaliar a qualidade dos serviços públicos eletrônicos sob a ótica dos gestores públicos e dos usuários. Para realizar tal pesquisa foram realizadas entrevistas em profundidade com os gestores públicos da cidade de Ribeirão Preto e da cidade de Vinhedo. E também, foram aplicados questionários em sua forma on line para avaliar a satisfação dos usuários em relação ao site municipal (cidade de Ribeirão Preto) e o site estadual (site do Programa Poupatempo). Os resultados obtidos na pesquisa foram que os itens relacionados à facilidade de uso do site, oferecimento do q
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20

Mayedwa, Mziwoxolo. "An exploratory study of inderstanding electronic government in facilitating intergovernmental relations to encourage cooperative governance in South Africa." Thesis, University of the Western Cape, 2010. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_2848_1306904945.

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<p>The study seeks to investigate the perceived lack of coordination, integration, and coherence among units of government as related to eGovernment. The nature of the study is qualitative with a focus on the use of eGovernment in the public sector and whether it can facilitate intergovernmental forums business processes in an effective and efficient manner. The scope of the study is confined to the intergovernmental fiscal system but focused on eGovernment, intergovernmental relations, and cooperative governance. The primary objective of the study is to explore the use of eGovernment whether
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Žižys, Paulius. "Lietuvos miestų ir rajonų informacinių technologijų plėtros skirtumai." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2006. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2006~D_20061221_090739-84387.

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The middle of the last century witnessed the beginning of information revolution, which since then has radically changed the life of the society. The information was identified as one of the most important resources for producing goods or creating services. Information technologies as well as information movement are not only important in developing economy but in other spheres of life too. The governments of developed countries understood that and made efforts to act the implementation of Information Technologies. European Union, that defined the priority for itself not to be behind the U
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Grigaravičienė, Regina. "Elektroninės valdžios įtaka visuomenei." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2006. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2005~D_20060317_140521-34733.

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Theses deal with opportunities of e-government, possible changes in the society after implementation of e-government projects, provision of high level electronic public services (EPS) which are recommended by the EU program documents. They also analyse supply and demand of e-government services in the society, level of society satisfaction by e-government services, influence of e-government to the sphere of rapidly developing and improving technologies. Theses present and analyse samples of e-government services of foreign countries which enable to assess shortcomings of services, future persp
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23

Ask, Andreas. "The Role of Enterprise Architecture in Local eGovernment Adoption." Licentiate thesis, Örebro universitet, Handelshögskolan vid Örebro Universitet, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-25880.

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eFörvaltning ses som ett medel för att göra kommunalt förvaltningsarbete mer effektivt och interoperabelt. Dock begränsas kommuner av oförmåga att uppnå det vilket försvårar genomförandet av deras uppdrag. En orsak till varför införandet av eFörvaltning inte ger de systematiska fördelar som efterfrågas beror på att införandet av informations och kommunikations teknologier (IKT) inte är tillräckligt. Förändringen som krävs kan inte ske över en natt utan är en gradvis förändring över tid som även kräver nya sätt att arbeta på. Kommuner behöver hantera sin eFörvaltningsutveckling på ett mer struk
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Žiedelienė, Vilma. "Elektroninės paslaugos ir administravimas sveikatos apsaugos kontekste." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2005. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2005~D_20050518_112544-14991.

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Globalizacijos ir informacijos komunikacijos technologijų amžiuje, plėtojant informaciją, iš esmės keičiasi e-sveikatos vaidmuo visuomenėje. Prisitaikydamos prie individualizuotų bendruomenių lūkesčių, valdymo institucijos pradeda naudoti naujus lankstesnius e-sveikatos administravimo, viešosios vadybos, inovacijų diegimo principus. Plėtojant informacinę visuomenę kuriama e-sveikatos programa. Šio darbo tikslas – išanalizuoti e-sveikatos raidą šiuolaikinėje visuomenėje ir atskleisti jos administravimo ypatumus bei priemones. Darbe analizuojamas šiuolaikinės e-sveikatos raidos tendencijos, soci
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Duarte, Luís Pedro Galvão. "Até que ponto temos serviços públicos On-çine em Cabo Verde - comparação com Portugal." Master's thesis, Instituto Superior de Ciências Sociais e políticas, 2013. http://hdl.handle.net/10400.5/6160.

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Tese de Mestrado em Gestão e Políticas Públicas<br>Cabo Verde e Portugal têm uma história que se interliga em vários pontos. Portugal além de ser o país que descobriu e colonizou Cabo Verde é atualmente um dos seus principais parceiros ao nível do desenvolvimento social e económico. Esta colaboração contribuiu para o sucesso de um país que teve como ponto alto a elevação à categoria de País de Desenvolvimento Médio em 2008, segundo a classificação das Nações Unidas. Cabo Verde tem vindo a fazer progressos na última década no domínio do governo eletrónico sempre apoiado por políticas públicas
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Oliveira, João Batista Ferri de. "Governo eletrônico: uma proposta para o provimento de recursos da tecnologia da informação e comunicação em prefeituras." Universidade do Vale do Rio do Sinos, 2006. http://www.repositorio.jesuita.org.br/handle/UNISINOS/2679.

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Made available in DSpace on 2015-03-05T18:36:37Z (GMT). No. of bitstreams: 0 Previous issue date: 28<br>Nenhuma<br>Este estudo contém uma proposta para o provimento de recursos da Tecnologia da Informação e Comunicação (TIC) em prefeituras através de um relacionamento Government to Government (G2G) de Governo Eletrônico (E-Gov). Para isso, inicialmente, buscou-se na revisão da literatura inserir os temas precursores, propulsores e conceitos que perpassam a implantação de programas de E-Gov e que envolvem desde a evolução das práticas de Administração Pública (AP) até a apresentação da TIC
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Ambrazas, Simas. "Elektroninių paslaugų žemės ūkio subjektams teikimo tobulinimas Lietuvoje." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2011. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2011~D_20110615_140440-35132.

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Tyrimo objektas – viešųjų elektroninių paslaugų žemes ūkio subjektams teikimas. Tyrimo tikslas – parengti moksliniais tyrimais pagrįstas elektroninių paslaugų žemės ūkio subjektams teikimo tobulinimo priemones. Tyrimo uždaviniai: 1. Išanalizuoti elektroninių paslaugų teorines koncepcijas. 2. Ištirti ir įvertinti elektroninių viešųjų paslaugų būklę LR valstybinėse ir savivaldos institucijose. 3. Ištirti ir įvertinti elektronines viešąsias paslaugas žemės ūkio subjektams. 4. Parengti elektroninių viešųjų paslaugų žemės ūkio subjektams teikimo tobulinimo priemonių planą. Tyrimo metodai: mokslin
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Oliveira, Michelle Silva de. "Governança eletrônica na saúde: uma análise do Sistema de Informações sobre Orçamentos Públicos em Saúde (SIOPS) e seus reflexos na satisfação dos usuários após a sua implantação." Universidade de São Paulo, 2017. http://www.teses.usp.br/teses/disponiveis/96/96132/tde-24012018-145917/.

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As tecnologias de informação e comunicação (TICs) têm transformado a forma como a sociedade e o governo se relacionam, proporcionando uma aproximação entre a administração pública e o cidadão por meio da prestação de serviços públicos eletrônicos, sendo essa relação mediada por TICs conhecida como governo eletrônico. A utilização do governo eletrônico propicia uma série de benefícios para a administração pública, como a eficiência pública, melhora na accountability, controle dos gastos governamentais e oferta de serviços públicos eletrônicos de qualidade que proporcionem a satisfação dos usuár
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29

Rogell, Mickael, and Oskar Johansson. "Medborgarmedverkan i utvecklingsprocessen för att skapa mervärde för E-tjänster i offentlig sektor." Thesis, Luleå tekniska universitet, Institutionen för system- och rymdteknik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-64895.

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30

Cimbolaitienė, Egidija. "Elektroninių paslaugų plėtra akademinių bibliotekų tinkle." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2006. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2005~D_20060317_142918-19294.

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Offering of electronic public services has become one of the principal parts of strategy of many governments all over the world. One of the 20 public services envisaged in program documents of the European Union is a service designated for citizens “Public libraries (availability of catalogues, search tools)”, that has to ensure open access to regional and global information resources. However taking into account the tasks that emerge when academic libraries start to create knowledge society it is very important to evaluate the spectrum of electronic public services provided exactly by academi
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Settles, Alexander Matthew. "E-government implementation." Access to citation, abstract and download form provided by ProQuest Information and Learning Company; downloadable PDF file, 254 p, 2007. http://proquest.umi.com/pqdweb?did=1362535341&sid=3&Fmt=2&clientId=8331&RQT=309&VName=PQD.

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Hannig, Jennifer L. "Is the American government ready for e-government?" Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2002. http://www.kutztown.edu/library/services/remote_access.asp.

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Osmani, Mohamad. "Examining the antecedents of public value in e-government services." Thesis, Brunel University, 2015. http://bura.brunel.ac.uk/handle/2438/10518.

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Over the last two decades, public sector organisations in the UK have invested heavily on electronic government (E-Government) projects to transform the services offered to citizens. E-government is seen as an enabler that helps public services to become more efficient, transparent, cost effective and accountable. In this respect the implementation of e-government projects have been influenced by private sector thinking borrowed from New Public Management (NPM) principles. However, the evaluation of e-government under the influence of NPM has been primarily focused on economic and technical ou
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Vellendorfová, Jana. "e-Government." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-16964.

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Although the e-Government was mentioned more frequently, especially because of data boxes, its origin dates back to 90th the 20th century. Then the first efforts to development of information systems began to connect various governmental offices. However, these efforts haven't been very successful. Subsequently, different e-Government services start developing and this is what the diploma thesis is about. First it outlines the progress of the e-Government. Then this thesis attempts to the e-Government services and also provides information about e-Government system in different countries. At t
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Flowers-Henderson, Ryshell. "Access and Use of E-Government Public Services Amongst Older Adults." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/6830.

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Lack of trust in technology, personal preference, and perceived inability to use online services are possible reasons for lagged adaptation to electronic government (e-government) among older adults in the United States. Although e-government policies promote, or require, that many public services be provided electronically, it is unclear whether older adults are able, or willing, to access such services. The purpose of this qualitative, exploratory study was to gain insight from older adults (e.g., "individuals who are 65 years or older") about their ability and willingness to access e-govern
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Nesterenko, Mykola. "Implementation of E-Government services : Analysis of factors in case of Ukraine." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-37935.

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Electronic services have become a vital part in the implementation of electronic government. Government electronic services are significant tools for effective cooperation in any country between government, authorities, citizens, organisations, and so on. In order to implement these services it is necessary to know possible barriers and obstacles – factors, which can influence on the implementation process. Study in this field of research showed that a well-structured list of the factors that can influence on this implementation process is absent now. The purpose of this research is to identif
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Chak, Man-yee Rene. "A study of the Hong Kong government's Electronic Service Delivery Scheme." Hong Kong : University of Hong Kong, 2001. http://sunzi.lib.hku.hk:8888/cgi-bin/hkuto%5Ftoc%5Fpdf?B23295351.

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Fejfarová, Jana. "e-Government - analýza a trendy ve veřejné správě." Master's thesis, Vysoká škola ekonomická v Praze, 2007. http://www.nusl.cz/ntk/nusl-12541.

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Main aim of my thesis is to make analysis of eGovernment in the Czech Republic. Analysis is divided into two parts -- theoretical part contains legislation in eGovernment and possibilities which can eGovernment offer to inhabitants. Second part is focused on research of electronic services which are located on the web sites of public services. The main gain of this work is assembly of the most important services in eGovernment.
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Fejfarová, Jana. "e-Government – analýza a trendy ve veřejné správě." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-165185.

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Main aim of my thesis is to make analysis of eGovernment in the Czech Republic. Analysis is divided into two parts – theoretical part contains legislation in eGovernment and possibilities which can eGovernment offer to inhabitants. Second part is focused on research of electronic services which are located on the web sites of public services. The main gain of this work is assembly of the most important services in eGovernment.
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Farelo, Maria. "Paranoid' or justified : e-government and privacy." Thesis, Stellenbosch : Stellenbosch University, 2004. http://hdl.handle.net/10019.1/50055.

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Thesis (MPhil)--Stellenbosch University, 2004.<br>ENGLISH ABSTRACT: Electronic government holds the promises of enabling government to become more efficient in the delivery of services to the public. E-government would ultimately mean that government departments would not work in isolation from each other. The electronic environment would mean that databases would be linked and that information would be shared across all levels of government. There are a number of issues that are presently, and will increasingly in the future impact on the success of e-government. The paradox for e-gove
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Batlle, i. Montserrat Joan. "Benchmarking of local e-government services and its applicability to smart city services." Doctoral thesis, Universitat de Barcelona, 2016. http://hdl.handle.net/10803/386236.

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E-government is generally described as the use of information and communication technologies (ICT) in government processes. The potential of ICT to transform governmental organizations into more efficient, accessible and accountable ones is widely recognized. Taking into account that according to EUROSTAT, the total EU28 public sector expenditure in 2014 represented 48.1% of its GDP, and that this percentage was 49.0% for the EA-19, the economic impact of such a transformation is of capital importance for economic growth. All national governments, nearly all subnational governments, and mo
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Lechner, Tomáš. "E-government ve veřejné správě ČR." Doctoral thesis, Vysoká škola ekonomická v Praze, 2013. http://www.nusl.cz/ntk/nusl-165929.

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The objective of the thesis is to analyze the current implementation of information and communication technologies in public administration in the Czech Republic and its development. The presented results come from my partial researches of this area, which I was doing in the whole course of my doctoral study. The thesis is divided into several parts. The first part deals with review of various e-Government definitions and its objectives identification as e-Government has already become an integral part of public administration transformation process. There are also discussed individual e-Gover
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Al-Dabbagh, Mustafa. "Electronic Government in Iraq: Challenges of development and implementation." Thesis, Örebro universitet, Handelshögskolan vid Örebro universitet, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-19751.

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Jansson, Gabriella. "Local Values and e-Government - Continuity and Change in Public Administration : Implementing Public e-Services in Two Swedish Municipalities." Licentiate thesis, Linköpings universitet, Statsvetenskap, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-67896.

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E-government, the use of information and communication technology in public administration, is often presented as a multifaceted reform with powerful transforming potential. E-government currently embodies both hopes of more efficient public administration and fears that an overemphasis on efficiency will neglect the democratic values of public administration. This study sets out to increase the understanding of the relationship between local values in public administration and e-government. It does so by analyzing and comparing the significance of the introduction of public e-services for cor
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Jantjies, Stephan Omar. "An evaluation of e-government within the Provincial Government Western Cape (PGWC)." Thesis, Stellenbosch : University of Stellenbosch, 2010. http://hdl.handle.net/10019.1/5223.

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Thesis (MPA (Public Management and Planning))--University of Stellenbosch, 2010.<br>ENGLISH ABSTRACT: Electronic government or e-Government has become a global phenomenon and is seen as a tool to strengthen the performance of government and public administration. An efficient and effective state administration is a necessary requirement for economic and social development. This study describes to what extent the e-Government policy of the PGWC compares with other e-Government policies internationally and in particular the Australian e-Government policy. South Africa as a young democracy
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Chak, Man-yee Rene, and 翟敏儀. "A study of the Hong Kong government's Electronic Service Delivery Scheme." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2001. http://hub.hku.hk/bib/B31966421.

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McLaren, Patricia Noreen Rachel. "The impact of quality governance on information technology service delivery." Thesis, Cape Peninsula University of Technology, 2010. http://hdl.handle.net/20.500.11838/2216.

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Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2010.<br>Computacenter SA (CCSA), serves as focus of this study. One of CCSA's clients is Unipart and therefore will be used as the example to mitigate the research problem, serving to demonstrate how Service Levels are structured and how they are monitored. According to the Company policy and agreed Service Level Agreements (SLA's), an acceptance level of 95% should be reached in terms of service delivery. Anything below 95% would be considered a failure, and therefore constitutes a breach of the agreement. The tool use
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Alateyah, Sulaiman. "An integrated model for citizens to adopt e-government services in the Kingdom of Saudi Arabia." Thesis, University of Southampton, 2014. https://eprints.soton.ac.uk/380153/.

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This research discusses Electronic Government (e-Government), in particular the challenges that face its development and widespread adoption in Saudi Arabia. In this research e-government is defined as a matrix of stakeholders: Government to Government, Government to Business and Government to Citizens, using information and communications technology to deliver and/or consume services. Electronic Government has been implemented in developed countries for some time, while in Saudi Arabia it is still at the implementation and developing stages. Electronic Government services face challenges, inc
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Lee, Jooho. "Exploring knowledge networks for e-government services a comparative case study of two local governments in Korea /." Related electronic resource, 2007. http://proquest.umi.com/pqdweb?did=1407689581&sid=1&Fmt=2&clientId=3739&RQT=309&VName=PQD.

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Porter, C. "Designing for experience : a requirements framework for enrolment based and public facing e-government services." Thesis, University College London (University of London), 2015. http://discovery.ucl.ac.uk/1469323/.

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User-centricity is a pre-requisite for a truly transformational e-government strategy. This goes beyond visual design and appeal, and ties down to a rudimentary measure of how far people are willing to go to enrol for and use e-government services. Enrolment can have a serious impact on the success of online government services. Different services require different levels of identity assurance, and different enrolment processes are put in place to deliver them. But from the citizen's perspective these processes often require a disproportionate amount of effort, producing hurdles that affect us
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