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Journal articles on the topic 'E-service development reform'

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1

Jahangir, Alam S. M., Guo Qing Hu, M. Rabiul Alam, Rajib Baran Roy, and Md Golam Kibria. "Improved ICT Grid Computing Model for Development of the Bangladesh." Applied Mechanics and Materials 411-414 (September 2013): 2200–2207. http://dx.doi.org/10.4028/www.scientific.net/amm.411-414.2200.

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Interoperability is a key issue in implementing an e-Government system. Grid Computing based service for interoperability (e-Gov Grid Computing) could be a solution for resource sharing and interoperability of e-Gov systems. The main objective of this paper is to develop an e-Gov Grid Computing Model through e-Gov policy in Bangladesh in order to ensure good governance. The necessary reformation which are required for implementation of ICT Grid Computing system for e-Government are administrative reform for governmental and non-governmental organizations for ensuring transparency and accountab
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Bui, Van Ha. "Enhancing State Management Efficiency through Administrative Apparatus Reforms in Vietnam." INTERNATIONAL JOURNAL OF MULTIDISCIPLINARY RESEARCH AND ANALYSIS 07, no. 04 (2024): 1739–46. https://doi.org/10.5281/zenodo.11046163.

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This study examines the imperative administrative reforms in Vietnam, highlighting the significance of transitioning towards a more efficient and globally integrated bureaucratic system. It identifies a crucial gap in understanding the challenges and effectiveness of these reforms, aiming to analyze strategies and outcomes related to institutional restructuring, procedural streamlining, digital modernization, and human resource enhancement. Utilizing qualitative methods, including literature review and semi-structured interviews with reform stakeholders, the research provides a detailed explor
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Hamza Ethelb. "Tethered Public Administration Reform in Libya." Journal of Public Administration Research 1, no. 1 (2024): 14–22. http://dx.doi.org/10.32996/jpar.2024.1.1.2.

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This paper explores the challenges and impediments faced in achieving comprehensive administrative reform. The study examines key aspects of the Libya administrative structure that was raised in a workshop organized by the UNDP. It includes the public administration structure, decentralization, fiscal sustainability, economic development, digital transformation, and e-government. It explores the problems and issues impacting reform efforts, such as the paucity of political will, limited reformative capacity, bureaucratic resistance, and the prevalent issue of ghost employment. The research rev
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Suhendar, Tria Noviani, and Reza Fathurrahman. "Comparative Study of Indonesian and Malaysian Civil Service Reform." Journal of Social Research 2, no. 7 (2023): 2542–61. http://dx.doi.org/10.55324/josr.v2i7.1227.

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Public service reform has demanded personnel reform to ensure that public services are carried out effectively. The success of personnel reform then needs to be assessed to know how far it has worked in a country to find out how effectively the reform effort has been implemented. This paper aims to conduct a comparative review of the extent to which personnel reform has been implemented in Indonesia and Malaysia. This research was conducted by qualitative method with a comparative study approach. Secondary data were used in the study by taking from databases provided by the United Nations and
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Gao, Xin, and Shuo Kong. "Cross‐border E‐commerce Reform and Entrepreneurial Activity in Urban Services – Evidence from Chinese Service Industry Enterprise Registration Data." China & World Economy 32, no. 6 (2024): 217–58. http://dx.doi.org/10.1111/cwe.12563.

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AbstractCross‐border e‐commerce (CBEC) significantly stimulates foreign trade development and the flow of goods and services. This study, using Chinese city‐level data and a multiperiod difference‐in‐differences model based on CBEC comprehensive pilot zones, explores the impact of CBEC reform on urban service industry entrepreneurship. The results show that CBEC reform increased entrepreneurial activity, and this is confirmed by robustness tests. The mechanisms driving this effect include the attraction of foreign direct investment, improved information infrastructure, and talent development.
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Iqbal, Muhammad, Julia Ivanna, and Sri Hadiningrum. "The Benefit of Utilizing E-Government Based Public Services." Randwick International of Social Science Journal 1, no. 3 (2020): 600–608. http://dx.doi.org/10.47175/rissj.v1i3.114.

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The aim of this article to research government efforts in the implementation of bureaucracy reform as stipulated in the law No. 25 of 2009 about public services related to the service to its residents with quality service standards, fast, easy, affordable and be measured. It is in accordance with Presidential Instruction No. 3 of 2003 about national policy on e- Government development. In its development, e-Government is still far from expectations, government institutions both in the center and the region do not yet consider the important e-Government. E-Government is considered a project and
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Shafi, Muzamil, and Manvendra Singh. "e-UNNAT and Public Service Guarantee Act 2011: Driving Reform in Jammu and Kashmir." Journal of Neonatal Surgery 14, no. 8S (2025): 756–61. https://doi.org/10.52783/jns.v14.2601.

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This paper explores the shift towards e-governance in Jammu and Kashmir (J&K) under the Digital India program, focusing on platforms like Jansugam.jk.gov.in and state.ras.gov.in. These initiatives aim to enhance administrative efficiency and citizen engagement by utilizing Low Code–No Code (LCNC) architecture, facilitating user-friendly service delivery. The Rapid Assessment System (RAS) further improves service quality by incorporating feedback and role-based access control. The e-UNNAT portal, consolidating over 1050 services, exemplifies the region's move to streamline service delivery,
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Alieva, Kamola. "Legal reform and access to justice in Uzbekistan: a comprehensive approach through free legal aid." Общество и инновации 5, no. 1 (2024): 229–40. http://dx.doi.org/10.47689/2181-1415-vol5-iss1-pp229-240.

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This article explores the significant legal reforms and initiatives implemented in Uzbekistan aimed at enhancing access to justice and strengthening the rule of law. Since 2016, these reforms have included the ratification of international conventions, the introduction of free legal aid, and the development of clinical legal education programs. Notable advancements such as the 'MADAD' legal aid initiative and the 'E-SUD' e-justice system are highlighted as key tools in improving legal service delivery and judicial efficiency. While acknowledging the progress made in promoting gender equality a
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Mislawaty, Sri Eva, Raegen Harahap, and Siti Anisyah. "Digitalizing Governance in South Sumatera: An Introduction “E-Sumsel” System Reforming Public Service Management." Jurnal Bina Praja 14, no. 3 (2022): 399–411. http://dx.doi.org/10.21787/jbp.14.2022.399-411.

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Digitizing government by utilizing the Internet, Communication, and Technology (ICT) is one of the biggest focuses on innovative actions and reforms through various instruments towards improving the quality of public service outcomes. This research discussed the governmental innovation and reform in the South Sumatera Provincial government, which has been trying to increase and improve governmental working transparency and accountability, public management system, and public service improvements known as “E-Sumsel.” By employing qualitative methods, the data collected and extracted from librar
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Zhu, Ting. "Study on the Impact of Cross-border E-Commerce Development on China's Service Trade Exports." Highlights in Business, Economics and Management 10 (May 9, 2023): 313–19. http://dx.doi.org/10.54097/hbem.v10i.8114.

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Service trade is an important part of China’s foreign trade, which plays a significant role in optimizing our trade structure and accelerating the upgrading of our export trade. As a new engine of foreign trade growth, cross-border e-commerce is beneficial to improve the scale of China’s service trade, optimize the structure of service trade and enhance the overall competitiveness of emerging service trade.The application of China’s cross-border e-commerce in the field of service trade is still in the exploratory stage, facing problems such as insufficient demand, many differences in rules, im
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Jan, Chung-Yuang. "Toward Digital Equality: The Study of ICT and the Effective Public Service Delivery in Taiwan." Chinese Public Administration Review 3, no. 3-4 (2006): 31–40. http://dx.doi.org/10.22140/cpar.v3i3.4.60.

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Our society has undergone several transformations with the coming of the information age, one of which is the method of public service delivery. Nowadays, some governments provide services through new technologies, such as Internet, BBS, or IC cards. These e-techs will inevitably propel the mutation in org structure, adv process…and so on. From the public administration perspective, obviously, NPM is also a force underpinning the e-governance. In the early 1980s, G. Caiden described that administrative reform came of age. Under the Thatcherism and Reaganism, the core values of government refor
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Gong, Jing, and In Seon Yoo. "An Empirical study on the Effect of E-Service Quality to Satisfaction." International Journal of Management Sciences and Business Research 2, no. 10 (2013): 01–07. https://doi.org/10.5281/zenodo.3441683.

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With the development of e-commerce, e-banking becomes one of the most booming service industries since the reform and opening up in china. Many studies have been conducted to assess users’ satisfaction with e-banking, none has focused on the ways in which the three quality factors (system quality, information quality and service quality) associated with ebanking affect customer satisfaction in china. Our proposed research model, based on DeLone and McLean’s IS success model, assesses how these three external quality factors can impact customer’s satisfaction and trust. We col
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13

Muhammad Nur and Nike Ardiansyah. "Menggali Potensi Road-Map Reformasi Birokrasi di Kabupaten Bima Pasca-PermenPAN-RB Nomor 3 Tahun 2023." Public Service and Governance Journal 5, no. 2 (2024): 138–51. http://dx.doi.org/10.56444/psgj.v5i2.1505.

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This study aims to evaluate the impact of bureaucratic reform in Bima Regency following the issuance of the Ministerial Regulation on Administrative Reform (PermenPAN-RB) Number 3 of 2023, with a primary focus on enhancing the quality of public services and the efficiency of administrative processes through the implementation of information technology. Utilizing a qualitative descriptive research method, this study explores the perceptions and experiences of civil servants (ASN), policymakers, and the civilian community in Bima Regency. Data were collected through in-depth interviews, particip
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Bilous, Viktor, Mykhailo Ternushchak, and Dmytro Starodub. "IMPROVEMENT OF THE PROCEDURE FOR PROVIDING ADMINISTRATIVE SERVICES TO TAXPAYERS IN THE CONTEXT OF PUBLIC ADMINISTRATION REFORM." Baltic Journal of Economic Studies 4, no. 4 (2018): 45–49. http://dx.doi.org/10.30525/2256-0742/2018-4-4-45-49.

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The article studies the procedure of providing administrative services to taxpayers in fiscal service authorities of Ukraine through the prism of public administration reform. Problems of development of IT systems, development and introduction of new IT mechanisms in management systems in part of providing e-services, and the introduction of virtual offices of e-services are analysed. Practices of improving the domestic system of providing administrative services on the example of the activity of taxpayer service centres are considered, statistical indicators of the existing centres of the pro
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15

EL AMMAR, Charbel, and Constantin Marius PROFIROIU. "Innovation in public administration reform: a strategic reform through NPM, ICT, and e-governance. A comparative analysis between Lebanon and Romania." ADMINISTRATIE SI MANAGEMENT PUBLIC 1, no. 35 (2020): 75–89. http://dx.doi.org/10.24818/amp/2020.35-05.

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In addition to the involvement of public administration (PA) as a catalyst for economic development, today we are witnessing the need to enhance innovation in PA itself, with a commitment to maximizing efficiency, effectiveness, performance, and to improve quality of public service. In PA, the emerging theory of innovation represents a combined effort between conventional organizational innovation tools such as strategic planning and modern ones such as Information and Communication Technology (ICT) and e-governance. With regard to this challenging situation, this paper seeks to present a subs
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16

Shi, Xiao-Mei, and Young-Hyo Ahn. "A Study on the Effect of Service Quality of Chinese Courier on Customer Satisfaction and Continuous Use Intention." Korean Logistics Research Association 34, no. 4 (2024): 51–59. http://dx.doi.org/10.17825/klr.2024.34.4.51.

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As an important part of the postal industry after the reform and opening up, Chinese courier services have made rapid development. However, there are also problems with the development of Chinese courier companies, such as uneven service quality and difficulty in protecting the rights and interests of users. With the increasingly explosive development of e-commerce such as C2C, problems are increasing along with the rapid development of the courier industry. Whether it is the final stage of online marketing and distribution or the service industry, the overall service quality of the courier in
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17

Jan, Chung-Yuang. "Toward Digitan Equality: The Study of ICT and the Effective Public Service Deliverty in Taiwan." Chinese Public Administration Review 3, no. 3/4 (2016): 31. http://dx.doi.org/10.22140/cpar.v3i3/4.60.

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Our society has undergone several transformations with the coming of the information age, one of which is the method of public service delivery. Nowadays, some governments provide services through new technologies, such as Internet, BBS, or IC cards. These e-techs will inevitably propel the mutation in org structure, adv process…and so on. From the public administration perspective, obviously, NPM is also a force underpinning the e-governance. In the early 1980s, G. Caiden described that administrative reform came of age. Under the Thatcherism and Reaganism, the core values of government refor
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18

Avdonin, Vladimir, and Elena Meleshkina. "E-GOVERNMENT: FROM SERVICE TECHNOLOGIES TO A NEW MANAGEMENT PARADIGM." Political Expertise: POLITEX 17, no. 4 (2021): 341–59. http://dx.doi.org/10.21638/spbu23.2021.402.

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The article analyzes conceptual approaches to the development of e-government. The factors that contribute to its successful development are identified. Two examples (Estonia and Germany) show the influence of a different combination of these factors. The successful development of e-government requires a combination of a number of various factors, including characteristics of political institutions, political actors, and political culture. The development of e-government entails changes in these aspects of political life and, more broadly, changes in the nature of public administration and par
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19

Abdi, Hassan Hussein. "Civil service reform and public service delivery in Somaliland." South Florida Journal of Development 5, no. 4 (2024): e3824. http://dx.doi.org/10.46932/sfjdv5n4-010.

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The purpose of the study was to investigate the status of civil service reform, the institutional framework, the challenges and contributions of civil service reform, and the impact of public service delivery in Somaliland. The study analysed the institutional structure and functions of the civil service, human resource management practices, the effectiveness of civil service reform, and recommendations for improvement of the country’s public service delivery. A descriptive survey method was employed to conduct the research, involving the use of questionnaires and in-depth interviews with key
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20

Fikri, Muhammad Akbar Rijalul, and Muhammad Baharuddin Zubakhrum Tjenreng. "Manajemen Pelayanan Publik." Jurnal PKM Manajemen Bisnis 5, no. 1 (2025): 291–304. https://doi.org/10.37481/pkmb.v5i1.1300.

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This research discusses public service management in Indonesia with a focus on service quality, management implementation and performance measurement. Through a qualitative approach, this research reviewed various literature sources that identified factors that influence the quality of public services, such as technology, human resources and service processes. It found that the implementation of digital technology and e-government can improve efficiency and transparency, while the development of HR competencies through training is also very important. However, challenges such as inequality bet
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Juwita*, Agnes. "Optimalisasi Sim Online Sebagai Strategi untuk Mewujudkan Pelayanan Prima pada Kantor Satpas Jember." Airlangga Development Journal 2, no. 2 (2020): 84. http://dx.doi.org/10.20473/adj.v2i2.18072.

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Service reform in Indonesia has links with decentralization. The aim of implementing service reforms throughout Indonesia is to improve service quality so as to create public trust in the government. The problem of SIM services is one of the internal problems in terms of service to the community. Therefore, SIM services must be excellent in accordance with the standards of the technological era that is growing at this time. Seeing this development, the Chief of the Republic of Indonesia National Police (Kapolri) General Police M. Tito Karnavian launched a future program for the National Police
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Tiika, Bernard John, Zhiwei Tang, Jacob Azaare, Joshua Caleb Dagadu, and Samuel Nii-Ayi Otoo. "Evaluating E-Government Development among Africa Union Member States: An Analysis of the Impact of E-Government on Public Administration and Governance in Ghana." Sustainability 16, no. 3 (2024): 1333. http://dx.doi.org/10.3390/su16031333.

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The adoption of e-government promises efficiency in the delivery of government services to citizens across various sectors of the economy. Due to this, most Global North countries have advanced in the deployment of e-government for improving public-service delivery. Unfortunately, most African countries, including Ghana, are still lagging in e-government development. This study examined e-government development across African Union member states. It explored the role of e-government in the reform of public administration and governance, focusing on Ghana as a case study. Using a mixed-method a
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Freire, Vitorino Fontenele, and Marcelo Calderari Miguel. "ENSAIO FOTOETNOGRÁFICO DA FEIRA CAPIXABA DE PRODUTOS DA REFORMA AGRÁRIA." Expressa Extensão 23, no. 1 (2018): 83. http://dx.doi.org/10.15210/ee.v23i1.12534.

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ENSAIO FOTOETNOGRÁFICO DA FEIRA CAPIXABA DE PRODUTOS DA REFORMA AGRÁRIARESUMO: O presente ensaio fotoetnográfico tem como objetivo apresentar um projeto extensionista desenvolvido pela Universidade Federal do Espírito Santo (Ufes). Tratam-se de ações educativas iniciadas em 2016 que apresentam resultados crescentes e sustentáveis, apontando a necessidade de ampliar espaços. A Feira Capixaba de Produtos da Reforma Agrária, se apresenta como uma das possibilidades deste Projeto romper os limites da área rural e conquistar novos espaços negociais na área urbana. A linha de extensão é o Desenvolvi
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Lilic, Stevan. "PUBLIC ADMINISTRATION REFORM IN SERBIA – SIGMA Monitoring Report 2019." Administracija i javne politike 12, no. 3 (2020): 109–17. http://dx.doi.org/10.22182/ajp.1232019.6.

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In context of the public administration reform implementation program, SIGMA – OSCE presented key finding of its Serbia 2019 Monitoring Report. The event brought together high-level SIGMA experts, representatives and officials from various government bodies and civil society organizations, as well as representatives from the European Commission and the EU Delegation, to discuss the current challenges and priorities in the areas of public service and human resource management and public service delivery . The opening speeches were given by Dr. Gregor Virant (Head of SIGMA), Sem Fabrizi (Ambassa
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S. Uloli, Merlan, and Azwar Lahusin. "Digital-Based Public Service Innovation: Systematic Literature Review." West Science Interdisciplinary Studies 1, no. 11 (2023): 1198–203. http://dx.doi.org/10.58812/wsis.v1i11.384.

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Previous studies show that the development of digital-based public services is a necessity. The aim of this literature research is to identify changes that have occurred in public services. This article comes from a literature review of research articles found via Google Scholar and Semantic Scholar in the last seven years between 2017 and 2023. The results of the literature review show that digital-based public service innovation has a significant positive impact on public service operations and administrative and bureaucratic reform. . In addition, it is important to understand that innovati
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Sujana, Dede, Agus Suryono, Lely Indah Mindarti, and Fadillah Amin. "The Diffusion of E-Government Innovation in The Framework of Public Services (A Study on Population Administration Services and Civil Registration in Kediri Regency." Journal of Law and Sustainable Development 12, no. 1 (2024): e2692. http://dx.doi.org/10.55908/sdgs.v12i1.2692.

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Purpose: Public services, a government obligation, have a direct impact on society, particularly in the realm of population services. However, population-related issues persist in Indonesia, such as residents needing more proper identification, duplicate data, and invalid records. Innovation in public services serves as a solution for both central and local governments. The Kediri Regency Government actively implements the concept of governance, adhering to the e-government paradigm in executing population administration services conducted by the Population and Civil Registration Agency of Ked
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Yuli Santri Isma, Depita Kardiati, Muslem Muslem, et al. "Transformasi Digital Sebagai Instrumen untuk Memperluas Aksesibilitas Layanan Publik." JOURNAL OF ADMINISTRATIVE AND SOCIAL SCIENCE 6, no. 2 (2025): 78–88. https://doi.org/10.55606/jass.v6i2.1904.

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This study analyzes the role of digital transformation as a strategic instrument to expand public service accessibility in Indonesia. Through a Systematic Literature Review (SLR) of open-access national journals and relevant policy documents from the last decade, the research highlights how digitalization, particularly e-government implementation, enhances service efficiency, transparency, and inclusivity. Key findings indicate that digital platforms like SP4N-LAPOR! have improved public responsiveness and accountability, especially during the COVID-19 pandemic. However, challenges such as inf
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Yuli Santri Isma, Depita Kardiati, Muslem Muslem, et al. "Transformasi Digital Sebagai Instrumen untuk Memperluas Aksesibilitas Layanan Publik." JOURNAL OF ADMINISTRATIVE AND SOCIAL SCIENCE 6, no. 2 (2025): 66–77. https://doi.org/10.55606/jass.v6i2.1891.

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This study analyzes the role of digital transformation as a strategic instrument to expand public service accessibility in Indonesia. Through a Systematic Literature Review (SLR) of open-access national journals and relevant policy documents from the last decade, the research highlights how digitalization, particularly e-government implementation, enhances service efficiency, transparency, and inclusivity. Key findings indicate that digital platforms like SP4N-LAPOR! have improved public responsiveness and accountability, especially during the COVID-19 pandemic. However, challenges such as inf
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Karmanis, Karmanis. "URGENSI REFORMASI ADMINISTRASI DALAM CITIZEN-CENTRIC, DAN E-GOVERNMENT DI INDONESIA." Public Service and Governance Journal 3, no. 01 (2022): 13. http://dx.doi.org/10.56444/psgj.v3i01.2787.

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<p align="center"><strong>ABSTRAK</strong><strong></strong></p><p><strong> </strong>Perkembangan teknologi informasi dan komunikasi mempengaruhi berbagai lini kehidupan, termasuk perkembangan sistem pemerintahan. Saat ini pemerintah pusat maupun daerah gencar menggunakan media teknologi informasi dan komunikasi sebagai sarana publik, tuntutan terhadap keterbukaan informasi yang menyeluruh, serta layanan publik berbasis internet akan mempengaruhi sistem birokrasi yang akan datang. Pelayanan publik yang selama ini dilakukan dengan beinteraksi
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Mamatova, Tetiana, Olexii Chykarenko, and Iryna Chykarenko. "Digitization of public services: the experience of Dnipropetrovsk region." Public administration aspects 8, no. 1 SI (2020): 98–102. http://dx.doi.org/10.15421/152051.

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The results of research work performed with the participation of the authors in 2019 by the Dnipropetrovsk Regional Institute of Public Administration of the National Academy of Public Administration under the President of Ukraine are highlighted.Modern processes of public administration reform in Ukraine are taking place against the background of global digitalization and deep transformation of business processes of organizations in all spheres of activity. According to the experience of developed countries, digitalization in public administration leads to the transformation of government on
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Meiliyah Ariani, Abdullah, Watriningsih, and Zulhawati. "DIGITALIZATION AND TAX REFORM AS A STRATEGY TO INCREASE TAXPAYER COMPLIANCE." International Journal of Accounting, Management, Economics and Social Sciences (IJAMESC) 3, no. 3 (2025): 948–63. https://doi.org/10.61990/ijamesc.v3i3.521.

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This study aims to determine the influence of digitalization, digital services, security, and tax reform on taxpayer compliance in the West Jakarta area. The population in this study consists of taxpayers who are registered with a Taxpayer Identification Number (NPWP) at KPP Jakarta Grogol Petamburan. The sampling method used in this study was accidental sampling, resulting in a total sample of 100 respondents. The data used in this study includes primary and secondary data. Data collection was carried out through a questionnaire in the form of Google Forms and analyzed using SPSS (Statistical
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Kosherbayeva, Aigul, Baurzhan Bokayev, Zulfiya Torebekova, and Aigerim Amirova. "Factors Determining the Development of the Civil Service of the Republic of Kazakhstan." NISPAcee Journal of Public Administration and Policy 17, no. 2 (2024): 27–50. https://doi.org/10.2478/nispa-2024-0012.

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Abstract The civil service in the Republic of Kazakhstan is undergoing significant transformations in response to emerging demands and challenges. This study investigates the factors influencing civil service development effectiveness, focusing on both internal and external comparative analyses. We identify critical determinants shaping the civil service system, utilizing secondary data and expert interviews (N=24). Key findings highlight that political will is essential for fostering a modern civil service aligned with fundamental principles of transparency, accountability, and efficiency. De
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LI, Jufeng, Ying WANG, Lu LI, and Xiuli ZHANG. "Research on the reform of teaching practice model in the school of e-commerce." Region - Educational Research and Reviews 6, no. 7 (2024): 10. http://dx.doi.org/10.32629/rerr.v6i7.2295.

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In recent years, while promoting the economic development of e-commerce, the socio-economic development has also imposed higher and more demanding requirements on the talent cultivation in the field of e-commerce. Higher vocational colleges shoulder the important task of cultivating high-quality technical and skilled talents. However, based on the current situation, there still exists a certain deviation between the cultivation of e-commerce professionals in higher vocational colleges and the demands of the industry and enterprises for high-quality talents, which has impacted the quality of ta
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Alatoum, Ali Abdallah, and Sohail Mohammad Bani Mustafa. "The Impact of Total Quality Management on E-Government Implementation in Jordanian Governmental Institutions." International Journal of Accounting and Financial Reporting 11, no. 4 (2021): 37. http://dx.doi.org/10.5296/ijafr.v11i4.19370.

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The primary goal of this research is to examine the impact of TQM and e-government on service quality within Jordanian public sector entities. To achieve the study's goal, a self-administered form was designed to elicit the opinions of seventy middle and senior managers from five government agencies.The study's significance stems from its arrangement to clarify the impact of Total Quality Management and data technology collaboration on public-sector reform programs. Specifically, to assess the impact of the integrated relationship between the use of e-government and TQM on the quality of servi
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Elsye, Rosmery. "The Development Strategy of The Civil Apparatus of Pemalang Regency Through the Bureaucratic Evaluation Information System (Serabi)." Revista de Gestão Social e Ambiental 18, no. 5 (2024): e05260. http://dx.doi.org/10.24857/rgsa.v18n5-145.

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Purpose: The purpose of this study was to evaluate the implementation and effectiveness of the SERABI (Bureaucratic Reform Evaluation System Application) in monitoring and evaluating the state civil apparatus in Pemalang Regency, and to identify any obstacles encountered in its use. Theoretical reference: The study is grounded in the theory of e-government and its role in enhancing public administration through technological innovations, specifically in the context of bureaucratic reform and public service delivery. Method: The research employed a qualitative method with a descriptive approach
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Yudina, I. G., and E. A. Bazyleva. "Complex information resources of a research library: modernization and development." Bibliosphere, no. 4 (December 30, 2018): 56–63. http://dx.doi.org/10.20913/1815-3186-2018-4-56-63.

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Library scientists have been actively considering the ways to improve various aspects of library activities recent decades. The most studied problems are the following: libraries innovative development in general, information systems updating, e-resources and services modernization, etc. The paper analyzes the history of creating the most significant complex information resources generated by the Branch of the State Public Scientific Technological Library of the Siberian Branch of the Russian Academy of Sciences. It shows that both internal (human, technological) and external (reform of the Ru
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Bastykov, Dostiyar, Sholpan Smagulova, Marat Karatayev, and Meruert Тogizbaeva. "BIBLIOMETRIC ANALYSIS OF RESEARCH ON PUBLIC ADMINISTRATION REFORM." Journal of Economic Research & Business Administration 149, no. 3 (2024): 136–49. http://dx.doi.org/10.26577/be.2024-149-i3-010.

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This article complements the initial studies based on bibliometric analysis. The relevance of biblio-metric analysis is the study of a large amount of data in scientific research. The purpose of the study is to conduct a bibliometric analysis to determine the state of research toward reforming public administra-tion and future areas of research and mapping.In our research strategy, 151 articles were selected on the reforms carried out in the civil service in 1991-2023. With VOSviewer software, bibliometric networks were created and visualized. The biblio-metric analysis of the study used the S
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Fu, Yuehong, and Hongming Shi. "Research on the Business Model of Enterprise Energy Service Based on Digitalization." SHS Web of Conferences 170 (2023): 01011. http://dx.doi.org/10.1051/shsconf/202317001011.

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State Grid e-commerce Co., Ltd. (hereinafter referred to as "State Grid e-commerce company") aims to realize the Internet of core business transactions, and undertakes the important mission of expanding new business areas and cultivating new profit growth points. Through in-depth study of new digital products and business models in the energy service market, expanding the business chain, enhancing the value chain, cultivating new advantages and enhancing new power, the market competitiveness and sustainable development ability of power grid enterprises will be effectively improved, which is a
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Yunus, Yunus. "Hubungan Kapasitas Aparatur Dengan Pewujudan Good Governance." DIALEKTIKA : Jurnal Ekonomi dan Ilmu Sosial 4, no. 1 (2019): 15–25. http://dx.doi.org/10.36636/dialektika.v4i1.282.

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AbstractAfter the reform movement of 1998, a paradigm shift that developed in the implementation of government in Indonesia. The demands of public administration services are better than ever, become a necessity that would have to be met by government agencies public service providers. The suit appears along with the development of the reform era and regional autonomy and since the fall of the New Order regime. One form of governance (good governance) is the presence of the image of a democratic government. Good governance paradigm emphasizes the importance of the parallel relationship between
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Chintaradeja, Panapa. "Rhodes’ governance concept in relation to Thai public service." Inverge Journal of Social Sciences 1, no. 1 (2022): 1–12. https://doi.org/10.63544/ijss.v1i1.2.

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The paper is aimed to explore the concept of governance as the term came to be used since the 1980s and the 1990s and the way to employ the concept of governance which has been adapted from Rhodes (1996 and 2017) by concerning only five separated uses of ‘governance’ and how to implement them in terms of Thai public service. It includes: 1) as the minimal state 2) as corporate governance 3) as the new public management 4) as good governance 5) as self-organizing network. However, in terms of Thailand, old-fashioned Thai public administration system, no matter how much the world has changed, th
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Guo, Xionghao. "Innovation Analysis of Scene Fusion-driven Live Marketing for Agricultural Products." Frontiers in Business, Economics and Management 13, no. 3 (2024): 55–58. http://dx.doi.org/10.54097/0y9bdg70.

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With the development of the economy and society, the process of agricultural modernization in our country is constantly advancing, and agricultural product consumption also presents the momentum of rapid development. In recent years, the live-streaming e-commerce industry has developed rapidly, becoming an important driving force for economic recovery. As a new marketing method, live streaming e-commerce can not only play a positive role in promoting the structural reform of the supply side of agriculture but also provide an important driving force for the development of the rural economy, liv
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Rohayatin, Titin, Zaenal Abidin As, Harky Ristala, and Neneng Mastoah. "STRATEGY FOR IMPLEMENTING AND DEVELOPING SMART CITY IN ORDER TO REFORM LOCAL GOVERNMENT BUREAUCRACY IN CIMAHI CITY." Jurnal Academia Praja 5, no. 1 (2022): 13–28. http://dx.doi.org/10.36859/jap.v5i1.779.

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A Smart City is a concept for urban development that incorporates information and communication technology (ICT) and Internet of Things (IoT) technologies. A smart city aims to maximize service efficiency via the use of informatics and technology. Data gathered from people and devices is then processed and evaluated using sensors that are coupled with a real-time monitoring system. This data is gathered as critical data to help the community overcome the inefficiencies of bureaucratic services. The rapid advancement of information and communication technology, combined with the development of
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Zumardi, Sarah, Vanessya Putri Busman, Wulandari Wulandari, Dini Feronika, and Rahmadhona Fitri Helmi. "Efektivitas Penggunaan Aplikasi SINOPEN dalam Mengurus Perizinan dan Non- Perizinan pada DPMPTSP Kota Padang." Jurnal Ilmu Sosial, Humaniora dan Seni 3, no. 3 (2024): 861–63. https://doi.org/10.62379/jishs.v3i3.2296.

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Implementation of E-Government has become one of the priorities in bureaucratic reform and improving the quality of public services. This is in line with Presidential Instruction no. 3 of 2003 concerning National Policy and Strategy for E-Government Development, which encourages government agencies to utilize advances in information technology in government processes. In this research, the method used is a descriptive qualitative method. This means that the data collected is not in the form of numbers, but rather the data comes from interview scripts, field notes, personal documents, memos and
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Bhatti, Muhammad Azhar, Altaf Hussain, Tusawar Iftikhar Ahmad, and Muhammad Atif Nawaz. "E-Government Development and its Role in Enhancing Government Effectiveness and Public Sector Governance." Review of Applied Management and Social Sciences 8, no. 1 (2025): 375–89. https://doi.org/10.47067/ramss.v8i1.467.

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The digital transformation within public administration is fundamental to improving government effectiveness levels. The study employs CS-ARDL analysis to evaluate the relationship between e-government development and governance indicators (control of corruption, e-government, rule of law, regulatory quality, and voice and accountability) concerning Government Effectiveness in the short and long term. According to the study findings, control of corruption, regulatory quality, and citizen participation demonstrate short-run effects on Government Effectiveness. The combination of quick expansion
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Virkar, Shefali. "Public Administration and Information and Communication Technologies." International Journal of Public Administration in the Digital Age 1, no. 2 (2014): 43–64. http://dx.doi.org/10.4018/ijpada.2014040103.

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This article critically examines the role of Information and Communication Technologies (ICTs) in governmental reform processes in development through a case study of the Greater Bangalore Municipal Corporation. The study explores the increasing use of ICTs for property taxation and its impact on municipal government reform processes within a developing world context. Attracted by the ‘hype and hope' of such technologies and related platforms, development actors across the world have adopted computer-based systems and related ICTs for use in government as a means reforming the inefficiencies i
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Нalai, V. O. "The strategy of reforming the health care system in Ukraine." Analytical and Comparative Jurisprudence, no. 6 (February 18, 2023): 189–94. http://dx.doi.org/10.24144/2788-6018.2022.06.34.

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The author carried out an analysis of the existing legal framework and the state of implementation of the reform in the field of health care in Ukraine for the period until 2020, the formation of new aspects of state policy in the field of health care and the determination of priorities in the development of the provisions of the Strategy for Reforming the Health Care System me until 2030.
 It was established that the need to reform the health care system in Ukraine and search for legal ways to overcome the problem of providing poor-quality medical care, which violates the rights of citiz
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Cherednyk, Lyudmila. "USE OF ELECTRONIC INFORMATION RESOURCES IN THE FIELD OF HEALTHCARE OF UKRAINE." Scientific journal “Library Science. Record Studies. Informology”, no. 2 (September 1, 2021): 57–62. http://dx.doi.org/10.32461/2409-9805.2.2021.238783.

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Purpose of the article. The article considers topical issues of the introduction of electronic information resources in the field of health care of Ukraine. Scientific research analyzes the most common forms of application of e-documents in the medical field, namely: concluding an e-declaration with a family doctor, online registration with a doctor, video consultations with a doctor, e-register of insulin-dependent patients, electronic medical card, e-medical program Baby, e-hospital, creating a patient profile, electronic card of a pregnant woman. The author also investigates the economic ef
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Yunus, Yunus. "HUBUNGAN KAPASITAS APARATUR DENGAN PEWUJUDAN GOOD GOVERNANCE." DIALEKTIKA : Jurnal Ekonomi dan Ilmu Sosial 2, no. 2 (2017): 42–56. http://dx.doi.org/10.36636/dialektika.v2i2.245.

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AbstractAfter the reform movement of 1998, a paradigm shift that developed in theimplementation of government in Indonesia. The demands of publicadministration services are better than ever, become a necessity that would haveto be met by government agencies public service providers. The suit appearsalong with the development of the reform era and regional autonomy and sincethe fall of the New Order regime. One form of governance (good governance) isthe presence of the image of a democratic government. Good governanceparadigm emphasizes the importance of the parallel relationship between theins
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Gulirano, Ibragimova, Husnuddinova Dilorom, Akhmatova Khurshida, and Shodibekova Dildor. "Challenges on digital economy in sample of various income economies as an development instrument in Uzbekistan." American Journal of Economics and Business Management 2, no. 2 (2019): 41–53. http://dx.doi.org/10.31150/ajebm.vol2.iss2.66.

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Recent economic changes have developed via modern technological prospective. Consistent measures for the development of digital economy are being implemented gradual introduction of e-commerce systems for electronic document flows and service of individuals. However, find solutions for the lack of a unified information and technology platform, which integrates the centralized information by just one digital economic reform in world regions. After the global financial crisis of 2001–2009 years, digital industries have been amid the most dynamic and promising in the global economy. However, equi
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Sepp, Kristiina, Anita Tuula, Veera Bobrova, and Daisy Volmer. "Primary health care policy and vision for community pharmacy and pharmacists in Estonia." Pharmacy Practice 19, no. 2 (2021): 2404. http://dx.doi.org/10.18549/pharmpract.2021.2.2404.

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Estonia, with a population of 1.3 million, is the smallest country in the three Baltic States. As a post-soviet country, Estonia over the past 30 years has built up a new health care system, including the pharmaceutical sector. The GDP allocated to cover health care costs is significantly lower in Estonia compared to the EU average. Despite this, Estonia has excelled in the development of digital e-services in healthcare at both the domestic and international levels. The development and integration of the Estonian community pharmacy sector into primary health care has been influenced and affec
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