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Books on the topic 'E-service quality'

Author: Grafiati

Published: 4 June 2021

Last updated: 26 July 2025

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1

Assembly, International Telegraph and Telephone Consultative Committee Plenary. Blue book.: Quality of service, network management and traffic engineering : recommendations E.401-E.880. International Telecommunication Union, 1989.

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2

Zeithaml, Valarie A. A conceptual framework for understanding e-service quality: Implications for future research and managerial practice. Marketing Science Institute, 2000.

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3

New, York (State) Legislature Senate Committee on Corporations Authorities and Commissions. Public hearing: Labor practices and customer service quality at the Staten Island E-ZPass Facility and related facilities. s.n., 2010.

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4

Zenarolla, Anna. Costruire qualità sociale: Indicazioni teoriche e operative per lo sviluppo della qualità nei servizi. F. Angeli, 2007.

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5

Samantha, Lobis, Fortney Judith, Maine Deborah, et al., eds. Monitoring emergency obstetric care: A handbook. World Health Organization, 2009.

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6

Varra, Lucia, ed. Le case per ferie: valori, funzioni e processi per un servizio differenziato e di qualità. Firenze University Press, 2012. http://dx.doi.org/10.36253/978-88-6655-094-5.

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The research aims to analyse the concept of the 'holiday home' in Italy, a phenomenon that is not very well known and not given sufficient visibility in the tourism sector. The objective is to grasp the role and the degree of response that the holiday homes can offer in order to consolidate a genuinely social and sustainable tourism, which is the specific feature of the Associazione di Promozione Sociale Santa Lucia. The holiday homes represent an efficacious response to the emerging motivations for travel and a new sensitivity towards social and sustainable tourism. The growing opportunities

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7

Barbera, Filippo, Roberto Paladini, and Marco Vedovato. Venice Original E-commerce dell’artigianato artistico e tradizionale veneziano. Fondazione Università Ca’ Foscari, 2022. http://dx.doi.org/10.30687/978-88-6969-615-2.

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In the last few years, many researchers have highlighted the economic and cultural impact that crafts have on the development of territories, enhancing local identities and traditions. Various researches also point to the close relationship between trade (sometimes called ‘neighbourhood’ trade), crafts and historic centres, in terms of quality of life, and socio-economic and identity development of territories, showing their new centrality to processes of urban development and regeneration and the formation of social capital. It is evident how enterprise contributes to local development throug

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8

Office, General Accounting. Food safety and quality: FDA can improve monitoring of imported cheese : statement of William E. Gahr, Associate Director, Resources, community, and Economic Development Division, before the Subcommittee on International Economic Policy and Trade, Committtee on Foreign Affairs, House of Representatives. The Office, 1992.

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9

Hazlett, Shirley-Ann. E-service Quality. Emerald Publishing Limited, 2003.

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10

Hazlett, Shirley-Ann. E-Service Quality. Managing Service Quality, Volume 13, Issue 6. Emerald Publishing Limited, 2003.

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11

Service Quality in the e-Retailing Industry. GRIN Verlag GmbH, 2018.

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12

French, Timothy. Towards an E-Service Trust Framework for Design Quality: Trust as a Semiotic Phenomenon. LAP LAMBERT Academic Publishing, 2019.

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13

Zhu, QianYu. Research on High-Quality Development of Rural e-Commerce Driven by Digital Service Trade in Shandong Province. LONGMAN PRESS LTD, 2023.

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14

Mikulak, Raymond J. First class service: The training system for continuous quality improvement : Trainer's guide / Raymond J. Mikulak, Robin E. McDermott, Michael R. Beauregard. Quality Resources, 1991.

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15

Sabisu no hinshitsu kakushin: Kanzen hinshitsu taisei-zukuri e no teigen. Nihon Noritsu Kyokai, 1990.

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16

Smaniotto Costa, Carlos, Joana Batista, Inês Almeida, et al. C3Places - Using ICT for Co-Creation of Inclusive Public Places. Edições Universitárias Lusófonas, 2021. http://dx.doi.org/10.24140/2021/eb-978-989-757-154-1.

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This e-book and correspondent platform MyC3Place present the collection of the outcomes carried out by the partners of the C3Places Project.It explores the new dynamics of open spaces as a trusted service for community and expands our understanding on how mediated public open spaces function, paying attention to stakeholders, local context and different social groups. The e-book shows how it's possible to increase the quality of public open spaces (squares, parks, green spaces) as a community’s service, reflecting through ICT the needs of different social groups.

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17

Khanna, Sri Ram. Digital Drive, e-Governance and Internet Services in India: Quality Dimensions. New Century Publications, 2018.

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18

Liechty, Edward A., and Martin M. Fisher, eds. Coding for Pediatrics, 2016. 21st ed. American Academy of Pediatrics, 2015. http://dx.doi.org/10.1542/9781581109597.

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Published annually and currently in its 21th edition, Coding for Pediatrics is the signature publication in a comprehensive suite of coding products offered by the American Academy of Pediatrics (AAP). This AAP exclusive complements standard coding manuals with pediatric-specific documentation and billing solutions for pediatricians, nurse practitioners, administration staff, and pediatric coders. This year's edition has been fully updated and revised to include all changes to the 2016 Current Procedural Terminology (CPT®), complete with accompanying guidelines for their application. The numer

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19

Orientación estratégica para enfermería en la Región de las Américas. Organización Panamericana de la Salud, 2019. http://dx.doi.org/10.37774/9789275320723.

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[Resumen Ejecutivo]. Este documento presenta orientaciones estratégicas para el avance y el fortalecimiento de la enfermería en los sistemas y servicios de salud de acuerdo con las siguientes líneas de acción: 1. Fortalecer y consolidar el liderazgo y la gestión estratégica de la enfermería en el contexto de los sistemas de salud y en la formulación y monitoreo de políticas. 2. Abordar las condiciones de trabajo y las capacidades de los enfermeros y enfermeras para expandir el acceso y la cobertura con equidad y calidad, a fin de promover un modelo de atención centrado en las personas, la fami

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20

Liang Tsai, Hui. Information Technology and Business Process Reengineering. Praeger, 2003. http://dx.doi.org/10.5040/9798400670251.

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Information technology matters. The formulation of business models and strategies is likely to be seriously flawed if it neglects new technological changes and repercussions. Information technology and organizational learning are both critical to attaining and sustaining competitive advantage. Based on these premises, and on the increasingly evident obsolescence of the traditional, hierarchical business model, the author takes an integrated approach to the discussion of organizational learning, new value propositions, supply-chain optimization, e-commerce, new perspectives on business process

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21

Silva, Sergio Mendonça da, Sílvio Parodi Oliveira Camilo, Cristina Keiko Yamaguchi, and Miguelangelo Gianezini. Indutores de políticas, programas e práticas socioambientais: análise das distribuidoras de energia elétrica do sul do Brasil. Brazil Publishing, 2021. http://dx.doi.org/10.31012/978-65-5861-420-3.

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This study investigates determinants of socio-environmental practices, (mandatory and voluntary), as evidenced in southern Brazil’s electric energy distribution companies. It seeks to understand this phenomenon with interdisciplinary protection through theoretical constructs of Social Responsibility, Environmental Management, Evidence, Legitimacy, Reputation, and Institutional. This integration contributes to understanding the reasons why companies undertake and evidence their socio- -environmental practices to external audiences. The literature suggests that socio-environmental practices are

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