Relevant bibliographies by topics / Efficiency and service delivery

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Efficiency and service delivery'

Author: Grafiati
Published: 4 June 2021
Last updated: 1 February 2022

Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles

Select a source type:

Consult the lists of relevant articles, books, theses, conference reports, and other scholarly sources on the topic 'Efficiency and service delivery.'

Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.

You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.

Journal articles on the topic "Efficiency and service delivery"

1

Masson, Siddhant, Rachit Jain, Narendra Mani Ganesh, and Sajeev Abraham George. "Operational efficiency and service delivery performance." Benchmarking: An International Journal 23, no. 4 (May 3, 2016): 893–915. http://dx.doi.org/10.1108/bij-02-2014-0014.

Full text
Abstract:
Purpose – The purpose of this paper is to evaluate performance of Indian telecom service providers through a benchmarking study of their operational efficiency and service delivery effectiveness. The paper also carries out a peer-to-peer comparison and identifies-specific areas of improvement for different service providers to attain sustainable growth and profitability. Design/methodology/approach – A two stage data envelopment analysis (DEA) model was used to compare the performances of the service providers. The first stage represents how efficiently a unit is able to use its infrastructure and resources to generate better quality services. The second stage captures how well the company is able to communicate and deliver these services to the customer. Findings – The results of the study support the applicability of the two stage DEA for comparing the performances of the telecom service providers as they are in line with the financial performance indicators and brand ranking. It is observed that those companies which score high on both operational efficiency and service delivery effectiveness have achieved superior profitability. Research limitations/implications – This study has been carried out at a pan-India level and hence does not take into account circle level or local performance which varies significantly for most service providers. Besides, this the analysis was constrained by limited data in the public domain, which necessitated estimations and extrapolations for some variables of few service providers. Practical implications – The study has helped to provide inputs for the Indian telecom companies for potential performance improvements by providing a comparative analysis of their operational efficiency and service delivery effectiveness. It has enabled to derive deeper insights on potential target areas for managerial attention that could be translated into implementable actions. The benchmarking analysis has also helped to understand whether the current performance of the service provider is sustainable, unprofitable or ephemeral. Originality/value – This paper goes beyond the traditional benchmarking studies of Indian telecom service providers introducing a two stage DEA model to understand the operational efficiency as well as the service delivery effectiveness. The study has helped to derive valuable academic and practical insights on the issue of performance measurement of the Indian telecom service providers.
APA, Harvard, Vancouver, ISO, and other styles
2

Frei, Frances X., and Patrick T. Harker. "Measuring the Efficiency of Service Delivery Processes." Journal of Service Research 1, no. 4 (May 1999): 300–312. http://dx.doi.org/10.1177/109467059914002.

Full text
APA, Harvard, Vancouver, ISO, and other styles
3

Kelley, Scott W. "Retrospective: efficiency in service delivery: technological or humanistic approaches?" Journal of Services Marketing 30, no. 2 (April 11, 2016): 133–35. http://dx.doi.org/10.1108/jsm-10-2015-0321.

Full text
Abstract:
Purpose The purpose of this paper is to provide a retrospective evaluation of the findings first put forward in the article Efficiency in Service Delivery: Technological or Humanistic Approaches?, and to offer directions for further research and developments in the research area. Design/methodology/approach Research directions which emanated from the publication of the article have been examined in the light of current service(s) marketing theory and practice. As a result, promising current and future strands of research have been identified. Findings The original article examined technological and humanistic approaches to improving service delivery efficiency. In doing so, it included two services classification schemes which provided context for the managerial implications presented. The original article was published in 1989. Much has changed since then, especially with regard to technological approaches to service delivery. However, the implications included in the original article for the most part hold. Future researchers are offered a variety of possible directions to pursue in light of the changes, especially in technology, that have occurred since the publication of the original article. Originality/value The original article was highly rated and generated discussion and important further research. It has value as part of the history of service(s) marketing research. The retrospective analysis by the author gives a unique insight into processes and thinking associated with understanding key aspects that contribute to the historical development of service(s) marketing, and provides substantial food for thought for future research directions.
APA, Harvard, Vancouver, ISO, and other styles
4

Gumah, Bernard, and Maxwell A. Aziabah. "“Our Lives Are Affected by Government Agencies”: Citizens’ Perception Survey as a Measure of Public Service Efficiency in Ghana." SAGE Open 10, no. 2 (April 2020): 215824402093590. http://dx.doi.org/10.1177/2158244020935900.

Full text
Abstract:
Efficiency in public service delivery is critical in enhancing and improving the quality of citizens’ lives. Conversely, inefficient public service delivery has profound adverse effects on the quality of citizens’ lives. In the theory of public services efficiency, direct citizens’ surveys are a useful tool for measuring efficiency in public services. Our core consideration is the impact on human life, which is viewed as a function of the efficiency of public services delivered. We rely on the Ghana Living Standards Survey data to show that analytic leverage can be gained in gauging public perceptions of public services delivery using a perception index through the application of a comparative analytic design. Our results show that differences exist in the perceptions of efficiency and inefficiency among essential and auxiliary services, and such differences have also been found to mirror the spatio-economic attributes of citizens. We argue that public services can positively affect lives through a combination of policy measures spanning increased fight against corruption, improved funding, enhanced monitoring, and increased institutional capacity for improved expansion in physical presence, quality, and the visibility of public services.
APA, Harvard, Vancouver, ISO, and other styles
5

Shidarta and Stijn Cornelis van Huis. "Between Revenues and Public Service Delivery." Bijdragen tot de taal-, land- en volkenkunde / Journal of the Humanities and Social Sciences of Southeast Asia 176, no. 2-3 (June 11, 2020): 304–37. http://dx.doi.org/10.1163/22134379-bja10006.

Full text
Abstract:
Abstract This article examines the development of policies regarding the state-owned enterprises (SOE s) and public service agencies (PSA s) in Indonesia. In 2004, the government of Indonesia introduced PSA s—government agencies that were given large autonomy to manage their financial affairs. The rationale behind this autonomy is consistent with the New Public Management ideal: the creation of more market-oriented government institutions with the objective of increasing the efficiency and effectiveness of public service delivery. The PSA policy has increased state revenues significantly, yet the quality of services and accountability has not improved accordingly. A comparison with SOE s reveals that the restructuring of government agencies and SOE s took place before a supportive framework was set in place. We argue that to tackle informality and to safeguard the social functions of public services, the spearheads of efficiency and revenues in Indonesian bureaucratic reform policies require a strong foundation, consisting of regulatory and ideological components.
APA, Harvard, Vancouver, ISO, and other styles
6

Alahakoon, Mudalige Uthpala Indeelinie, and Shahzadah Nayyar Jehan. "Efficiency of Public Service Delivery—A Post-ICT Deployment Analysis." Economies 8, no. 4 (November 10, 2020): 97. http://dx.doi.org/10.3390/economies8040097.

Full text
Abstract:
Since 2000, Sri Lanka has embarked upon a path towards digitalization of most of the government functions and the process of public service delivery in the country. The process started with several disjointed initiatives culminating by 2010 into a full-scale program funded by many international donors around the world. Digital promotion agencies such as the Information Communication Technology Authority (ICTA) and infrastructure development entities such as the Lanka Government Network (LGN) were established, and the process significantly picked up pace in various government agencies and departments. This process, sometimes called e-governance, was set into motion to improve the efficiency of the government operations and public service delivery at all governmental levels. A decade has passed since many primary public services underwent a digital transformation. In this paper, we analyze the digital governance process and assess the efficiency status of public services in the country. We conducted an output-oriented, nonparametric analysis of the performance data by applying data envelopment analysis (DEA). The data were collected through a questionnaire-based field survey. Our findings suggest that most public services have not achieved optimal efficiency levels, and there is still plenty to be achieved by performance enhancement measures that have been adopted by the various agencies of the Sri Lankan government.
APA, Harvard, Vancouver, ISO, and other styles
7

Rana, Fauzia, Arfan Ali, Waqas Riaz, and Asmara Irfan. "Impact of Accountability on Public Service Delivery efficiency." Journal of Public Value and Administration Insights 2, no. 1 (April 10, 2019): 7–9. http://dx.doi.org/10.31580/jpvai.v2i1.480.

Full text
Abstract:
Accountability in public organization is necessary to ensure efficient public service delivery which ultimately strengthens the democracy. Lack of accountability in public organization undermines public confidence. If there is no check and balance on public organization then it will threaten the very fabric of our society and ultimately to democracy. This study took waste management associations of two big cities of Punjab and collect data from their officials. Statistical analysis of the data revealed that there is a strong and positive relationships exist between accountability and public service delivery. The government should ensure accountability in public organization to enhance the efficiency level of public service delivery.
APA, Harvard, Vancouver, ISO, and other styles
8

Ibewuike, Nwauka Oliver, and Richard Weeks. "Healthcare Service Delivery Efficiency: Performance of Gauteng Hospitals." INCOSE International Symposium 24, s1 (2014): 252–67. http://dx.doi.org/10.1002/j.2334-5837.2014.00020.x.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Kelley, Scott W. "Efficiency in Service Delivery: Technological or Humanistic Approaches?" Journal of Services Marketing 3, no. 3 (March 1989): 43–50. http://dx.doi.org/10.1108/eum0000000002492.

Full text
APA, Harvard, Vancouver, ISO, and other styles
10

Liu, Ming, Xin Liu, Maoran Zhu, and Feifeng Zheng. "Stochastic Drone Fleet Deployment and Planning Problem Considering Multiple-Type Delivery Service." Sustainability 11, no. 14 (July 16, 2019): 3871. http://dx.doi.org/10.3390/su11143871.

Full text
Abstract:
Drone delivery has a great potential to change the traditional parcel delivery service in consideration of cost reduction, resource conservation, and environmental protection. This paper introduces a novel drone fleet deployment and planning problem with uncertain delivery demand, where the delivery routes are fixed and couriers work in collaboration with drones to deliver surplus parcels with a relatively higher labor cost. The problem involves the following two-stage decision process: (i) The first stage determines the drone fleet deployment (i.e., the numbers and types of drones) and the drone delivery service module (i.e., the time segment between two consecutive departures) on a tactical level, and (ii) the second stage decides the numbers of parcels delivered by drones and couriers on an operational level. The purpose is to minimize the total cost, including (i) drone deployment and operating cost and (ii) expected labor cost. For the problem, a two-stage stochastic programming formulation is proposed. A classic sample average approximation method is first applied. To achieve computational efficiency, a hybrid genetic algorithm is further developed. The computational results show the efficiency of the proposed approaches.
APA, Harvard, Vancouver, ISO, and other styles
More sources

Dissertations / Theses on the topic "Efficiency and service delivery"

1

Xotyeni, Nompumelelo Caroline. "The efficiency of service delivery in Nelson Mandela Bay Municipality, wards 22 and 36." Thesis, Nelson Mandela University, 2017. http://hdl.handle.net/10948/13425.

Full text
Abstract:
The aim of this research is to evaluate the efficiency of service delivery in specific communities, namely Wards 22 and 36, in order to assess whether residents of those communities understand the service delivery process and whether there is enough communication and relationship within the councillors and residents. It is aimed at looking at the relationship between ward councillors and the residents of the community that they are given to represent. Service delivery is something that South Africa has been battling with for years. As much as there is progress within our country, a lot still needs to be done in order to satisfy the citizens of this country. That is where the purpose of this research thus come in, it looks at what the municipality has done to assist its people in matters that are urgent, such as housing, running water and electricity, to name a few. As stated above, this research looks at the implementation, or lack thereof of the municipality, on things that they had said they would attend to in the two wards, ward 22 and ward 36.
APA, Harvard, Vancouver, ISO, and other styles
2

Korotich, Elena. "A Service Virtualization Architecture for Efficient Multimedia Delivery." Thèse, Université d'Ottawa / University of Ottawa, 2012. http://hdl.handle.net/10393/23608.

Full text
Abstract:
This thesis provides a novel architecture for the creation and management of virtual multimedia adaptation services offered by a multimedia-enabled cloud. The aim of the proposed scheme is to provide an optimal yet a transparent user access to adapted media contents while isolating them from the heterogeneity of the utilized devices, diversity of media formats, as well as the details of the adaptation services and performance variations of the underlying network. This goal is achieved through the development of service virtualization models that provide various levels of abstraction of the actual physical services and their performance parameters. Such virtual models offer adaptation functions by comprising adaptation services with accordance to their parameters. Additionally, parameters describing the functional specifics of the adaptation functions, as well as multimedia content features, are organized into a hierarchical structure that facilitates extraction of the virtual models capable of satisfying the conditions expressed by the user requests. At the same time the paramter/feature organization structure itself is flexible enough to allow users to specify media delivery requests at various levels of request details (e.g., summarize video vs. drop specific frames). As a result, in response to a user request for a multimedia content, an optimal virtual service adaptation path is calculated, describing the needed media adaptation operations as well as the appropriate mapping to the physical resources capable of executing such functions. The selection of the adaptation path is done with the use of a novel performance-history based selection mechanism that takes into account the performance variations and relations of the services in a dynamically changing environment of multimedia clouds. A number of experiments are conducted to demonstrate the potential of the proposed work in terms of the enhanced processing time and service quality.
APA, Harvard, Vancouver, ISO, and other styles
3

Antioch, Kathryn M. "Improving cost effectiveness, distributional justice and allocative efficiency in hospital funding and service delivery in Australia and internationally." Monash University, Dept. of Epidemiology and Preventive Medicine, 2004. http://arrow.monash.edu.au/hdl/1959.1/5296.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

AlAbabneh, Ali. "Humanitarian Aid and Exploring Efficiency of Service Delivery in the Age of Communication and Technology: Jordan as a case study." Thesis, Malmö universitet, Fakulteten för kultur och samhälle (KS), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-23625.

Full text
Abstract:
Information and communication technologies (ICT) are becoming a growing form of designing and implementing humanitarian response in emergency and post conflict areas. This research explores the role ICTs play in the new era of emerging humanitarian spaces, focusing on two main UN agencies, the United Nations High Commissioner for Refugees (UNHCR) and the United Nations International Children’s Fund (UNICEF), that cover a wide range of services in Jordan. This master thesis investigates the different interventions of these two organizations in response to the Syrian refugee crisis in Jordan, asking how ICTs contributed to the efficiency of their service delivery. This study also analyses the changes ICTs brought to UNHCR’s and UNICEF’s humanitarian response in Jordan by comparing the nature of response before and after the integration of ICTs in the different programs. By examining the existing literature related to the use of ICT in humanitarian response combined with fieldwork conducting key informant interviews with UNHCR and UNICEF staff in the field of innovation and ICT, this master thesis aims to provide a critical perspective on the digital development discourse. This study argues that ICT has helped to increase the efficiency of humanitarian services delivery by decreasing the overall cost of interventions and decreasing the time needed to respond to the beneficiaries needs, leading to increase beneficiaries’ satisfaction.
APA, Harvard, Vancouver, ISO, and other styles
5

Molaoa, Mohapi Lazarus. "Skills development strategy for efficient service delivery at Sedibeng District Municipality / Mohapi Lazarus Molaoa." Thesis, North-West University, 2011. http://hdl.handle.net/10394/10315.

Full text
Abstract:
In terms of the White Paper on the Transformation of the Public Service, 1995, since 1994, the year in which the first free and fair democratic elections were held, the expectations of the majority of South Africans are they political, economic, social, cultural and developmental have been pertinent issues on the agenda of the government of the African National Congress. However, driving and delivering on the expectations of the masses is a major challenge that the government cannot meet and deliver, if governance is centralised. In view of its proximity, closest to the people at grassroots level, local government can be a valuable component in the realisation of the government’s objective of delivering essential services in pursuit of a better life for all. The study focuses on the Sedibeng District Municipality that implements the Workplace Skills Development Plan to achieve the education and skills development priorities set under Local Government Sector Education Training Authority (LGSETA). The Plan is based on the training needs of employees in the field of Project Management, Customer Care, Performance Appraisal, Writing for Business Results, Empowering the Office Professional, and Leadership and Management. The training empowers employees in the related fields in order to deliver efficient services to the concerned communities. Based on the progress report of the LGSETA (2006) the problems associated with the Skills Development are: lack of training schedule, inadequate funding for continuous and further training, unavailability of tools for assessing the training impact, etc. The study hypothesized that an effective skills development strategy may lead to efficient service delivery at Sedibeng District Municipality. In order to support the hypothesis an empirical research was conducted. Findings indicate that an effective skills development strategy is crucial and does lead to employee ability to render effective services to the community. The employees in the SDM have to be capacitated to assist the municipality to meet its mandate of service provision to the community. The study concludes with significant recommendations in order to improve the challenges at the SDM. The study recommends to further explore the capacity-building initiatives of the local government to deliver quality services in their areas of jurisdiction. Assessing the implementation of capacity-building programmes and examining the service delivery networks in other local municipalities in Gauteng Province as a whole, may lead to the improved patterns of service delivery at municipal level, and could be considered as a possible avenue for further research.
MA, Public Management and Administration, North-West University, Vaal Triangle Campus, 2011
APA, Harvard, Vancouver, ISO, and other styles
6

Andersson, Sabina, and Linn Folkesson. "Leveransservice hos utvalda svenska e-handelsföretag : En studie om leveransservice som konkurrensmedel och kraven från konsumenterna." Thesis, Södertörns högskola, Institutionen för samhällsvetenskaper, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-24647.

Full text
Abstract:
Bakgrund: Svenskarna ligger idag i topp på listan över andelen internetanvändare i befolkningen. Hela 94 procent av Sveriges befolkning använder internet och av dem har hela 84 procent någon gång handlat på internet. E-handeln växer så det knakar och det gör att konsumenternas krav på leveransservice ökar. Man kan se det som att leveransservice har utvecklats till ett nytt konkurrensmedel för att kunna överleva på en hårt konkurrensutsatt marknad. Syfte och forskningsfrågor: Syftet med studien är att undersöka och analysera svenska ehandelsföretags leveransservice för att bidra till en ökad förståelse för betydelsen av leveransservice. För att uppfylla syftet har följande forskningsfrågor utformats: Hur arbetar utvalda svenska e-handelsföretag med leveransservice som konkurrensmedel? Hur lever utvalda svenska e-handelsföretag upp till konsumenternas krav på leveransservice? Metod och tillvägagångssätt: Datainsamling har skett genom två metoder. Utvalda ehandelsföretag har intervjuats i syfte att ta reda på hur de arbetar med leveransservice. Detta har kombinerats med en enkätundersökning där konsumenters förväntan på leveransservice undersökts. Datan har tolkats och analyserats på ett kvalitativt sätt för att skapa en förståelse för ämnet. Slutsats: Studien visar att svenska e-handelsföretag lever upp till konsumenternas krav på leveransservice samt att de arbetar kontinuerligt för att fortsätta med detta. Resultatet av studien har bekräftat att leveransservice är ett viktigt konkurrensmedel men att det är svårt för e-handelsföretagen att hitta den optimala nivån att ligga på. I takt med att konsumenternas krav på leveransservice ökar gäller det för företagen att följa denna utveckling och ständigt arbeta med effektiviseringar.
APA, Harvard, Vancouver, ISO, and other styles
7

Pitts, Rudi. "Balancing employment equity goals with the state's duty to provide an efficient public service delivery / by Rudi Pitts." Thesis, North-West University, 2012. http://hdl.handle.net/10394/9818.

Full text
APA, Harvard, Vancouver, ISO, and other styles
8

Madzivanyika, Last. "The impact of weaknesses in the Urban Councils Act on efficient and effective service delivery in urban local councils in Zimbabwe." Thesis, University of the Western Cape, 2011. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_5428_1337778145.

Full text
Abstract:

This study focuses on the impact on service provision arising from uncertainties in the UC Act. There are serious problems with the delivery of basic services in urban areas: including frequent interruptions in water supply, persistent power cuts, uncollected refuse, poor health services and dilapidated infrastructure. The purpose of this study is to highlight specific weaknesses in the UC Act and examine how these contribute to poor service delivery. The specific weaknesses to be examined are the unfettered powers of the minister, lack of legal certainty on powers and functions of UCs, limited revenue generating powers and lack of autonomy in recruiting senior council administration. First, UCs exercise delegated powers from central government. The minister has powers to give directions on matters of policy, suspend, reverse, or rescind council resolutions. There is no legal authority to check and balance the unfettered powers of the minister. Poor service delivery may be attributed in part to the unfettered powers of the minister. Secondly, UCs do not have devolved fiscal powers. As agents of central government, UCs can only levy those taxes and borrow money as authorised by the minister. The limited capacities of UCs to generate own revenue impacts negatively on the capacity of UCs to respond to the needs of the communities they serve.

APA, Harvard, Vancouver, ISO, and other styles
9

Nabot, Ahmad. "Effective, efficient and reliable postcode alternative system in the context of online shopping for solving the problem of home delivery service in Jordan." Thesis, Brunel University, 2014. http://bura.brunel.ac.uk/handle/2438/13431.

Full text
Abstract:
The home delivery service is considered as the bottleneck of online shopping and plays an important role in the success of such business application. A lack of postcode system in the developing countries, Jordan specifically, is one of the main challenges that face delivery couriers and e-retailers. The main aim of this PhD project reported in this thesis is the development of a novel postcode alternative system to enable online shopping and home delivery service of purchased goods in Jordan. The system incorporates two modules: the front-end and the back-end module. The front-end module is combined of two platforms: desktop and smart phone platforms and can be used by online shoppers; the back-end module is designed to be used by retailer/delivery courier as the system administrator. Two studies were conducted in this research; the first study was aiming to understand the problems that face e-consumers when shopping online and the work behaviour of the delivery system in Jordan. Whilst; the second study was aiming to evaluate usability of the designed system. Data was collected by conducting an experimental sessions and distributing questionnaires among three samples of people (consumers, retailers, and delivery couriers). The findings of these studies showed that there was a concern from consumers-side in describing their delivery address to the retailer/delivery courier. In addition, there was a concern from retailers and delivery couriers-side in finding the delivery address location. Furthermore, a user testing was conducted on both modules by involving a number of participants according to the relevance of their use of the system to evaluate the usability of the system. In the evaluation, it was demonstrated that the system makes an important contribution for solving the problem of home delivery service and improving online shopping in Jordan.
APA, Harvard, Vancouver, ISO, and other styles
10

Mangwanya, Maonei Gladys. "An assessment of the budgeting system in the Eastern Cape Department of Health to ensure effective and efficient health care service delivery." Thesis, University of Fort Hare, 2016. http://hdl.handle.net/10353/2061.

Full text
Abstract:
The National Department of Health is the executive department of the South African government which is assigned to the national health issues of the country. This research was however aimed specifically on the budgeting process within the Eastern Cape Provincial Department of Health. This was provisioned by assessing the significance of the budgeting system and its correlation to efficient and effective healthcare service delivery. The aim of the research was to highlight on how policies have an effect on the budgeting system at the provincial level, considering the provincial health department is responsible for the provision of publicly funded health services. This research assessed the budgeting system in the Eastern Cape Department of Health in an attempt to propagate effective and efficient health service delivery for the general citizenry. This was a qualitative study design which harnessed the merits of secondary data as the main code of the research design which enabled the comprehension of the budgeting system in the Eastern Cape Department of Health. Data was analysed using thematic analysis to examine the distinctive themes and sub-themes identified from within the reviewed literature. The Eastern Cape Province is succumbing to insufficient funding at provincial level and this has a clear-cut reflection on the administration of services within respective departments, particularly the Health Department. This is despite the fact that the Public Finance Management Act, 1999 promotes the objectives of good financial management aimed at maximizing service delivery through the effective use of the limited resources. Resultantly it was fundamental to comprehend on the issues underpinning the scope of budget reporting as well as budget accountability and the effect it has on service delivery in the Eastern Cape Department of Health. Recommendations were thus given based on the discussed and derived themes to ensure that there is an appropriate budgeting system to ensure efficient and effective provision of health care services in the Eastern Cape Department of Health.
APA, Harvard, Vancouver, ISO, and other styles
More sources

Books on the topic "Efficiency and service delivery"

1

Blair, Jim. Creativity in service delivery: Efficiency or effectiveness? : service plan. Perth: Perth & Kinross Council, 1998.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
2

Health care system in India: Towards measuring efficiency in delivery of services. Delhi: Gayatri Publications, 2010.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
3

Purohit, Brijesh C. Health care system in India: Towards measuring efficiency in delivery of services. Delhi: Gayatri Publications, 2010.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
4

Purohit, Brijesh C. Health care system in India: Towards measuring efficiency in delivery of services. Delhi: Gayatri Publications, 2010.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
5

Organization, World Health, ed. Policy tools for allocative efficiency of health services. Geneva: World Health Organization, 2003.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
6

Republic of Iraq public expenditure review: Towards more efficient spending for better service delivery. Washington D.C: World Bank Group, 2014.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
7

Commission, Michigan Public-Private Partnership. PERM: Privatize, eliminate, retain or modify : recommendations to the Governor on improving service delivery and increasing efficiency in state government : final report. [Lansing, Mich.]: The Commission, 1992.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
8

The lean healthcare dictionary: An illustrated guide to using the language of lean management in healthcare. Boca Raton: CRC Press, Taylor & Francis Group, 2015.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
9

Aday, Lu Ann. Evaluating the healthcare system: Effectiveness, efficiency, and equity. 3rd ed. Chicago, Ill: Health Administration Press, 2004.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
10

Hodson, Nicky. The delivery of primary health care: A trust stategy for an effective and efficient service. Birmingham: University of Central England in Birmingham, 2001.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
More sources

Book chapters on the topic "Efficiency and service delivery"

1

Burnham, June, and Robert Pyper. "Restructuring for Efficiency, Control and Delivery." In Britain’s Modernised Civil Service, 121–57. London: Macmillan Education UK, 2008. http://dx.doi.org/10.1057/978-1-137-08665-5_5.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Soukopová, Jana, Beata Mikušová Meričková, and Juraj Nemec. "The Efficiency of Local Service Delivery: The Czech Republic and Slovakia." In Evaluating Reforms of Local Public and Social Services in Europe, 151–69. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-61091-7_10.

Full text
APA, Harvard, Vancouver, ISO, and other styles
3

Haßlinger, Gerhard. "Efficiency of Caching and Content Delivery in Broadband Access Networks." In Advanced Content Delivery, Streaming, and Cloud Services, 71–89. Hoboken, NJ, USA: John Wiley & Sons, Inc., 2014. http://dx.doi.org/10.1002/9781118909690.ch4.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

Panzar, John C., and Roger Sherman. "Competition, Efficiency, and the Vertical Structure of Postal Services." In Regulation and the Nature of Postal and Delivery Services, 91–108. Boston, MA: Springer US, 1993. http://dx.doi.org/10.1007/978-1-4615-3120-3_6.

Full text
APA, Harvard, Vancouver, ISO, and other styles
5

Fras, Mariusz, and Jan Kwiatkowski. "Efficient Service Delivery in Complex Heterogeneous and Distributed Environment." In Parallel Processing and Applied Mathematics, 283–92. Berlin, Heidelberg: Springer Berlin Heidelberg, 2014. http://dx.doi.org/10.1007/978-3-642-55224-3_27.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Kenyon, Daphne A. "Efficient and Equitable Service Delivery in a Federal System." In The Dynamics of Federalism in National and Supranational Political Systems, 223–47. London: Palgrave Macmillan UK, 2007. http://dx.doi.org/10.1057/9780230625433_12.

Full text
APA, Harvard, Vancouver, ISO, and other styles
7

Cappanera, Paola, Maria Grazia Scutellà, and Filippo Visintin. "Home Care Services Delivery: Equity Versus Efficiency in Optimization Models." In Proceedings of the International Conference on Health Care Systems Engineering, 1–13. Cham: Springer International Publishing, 2013. http://dx.doi.org/10.1007/978-3-319-01848-5_1.

Full text
APA, Harvard, Vancouver, ISO, and other styles
8

Lucanin, Drazen, Michael Maurer, Toni Mastelic, and Ivona Brandic. "Energy Efficient Service Delivery in Clouds in Compliance with the Kyoto Protocol." In Energy Efficient Data Centers, 93–104. Berlin, Heidelberg: Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-33645-4_9.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Venkatesh, D., and T. D. C. Little. "Dynamic service aggregation for efficient use of resources in interactive video delivery." In Lecture Notes in Computer Science, 113–16. Berlin, Heidelberg: Springer Berlin Heidelberg, 1995. http://dx.doi.org/10.1007/bfb0019258.

Full text
APA, Harvard, Vancouver, ISO, and other styles
10

Kebe, Al Mansour, Roger M. Faye, and Claude Lishou. "Multi Agent-Based Addresses Geocoding for More Efficient Home Delivery Service in Developing Countries." In Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, 294–304. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-16042-5_26.

Full text
APA, Harvard, Vancouver, ISO, and other styles

Conference papers on the topic "Efficiency and service delivery"

1

Pardhasaradhi, Y., and Safdar Ahmed. "Efficiency of electronic public service delivery in India." In the 1st international conference. New York, New York, USA: ACM Press, 2007. http://dx.doi.org/10.1145/1328057.1328133.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Hacigumus, Hakan. "Efficient Solution Design Mapping in Service Delivery." In 2008 IEEE Congress on Services Part II (SERVICES-2). IEEE, 2008. http://dx.doi.org/10.1109/services-2.2008.33.

Full text
APA, Harvard, Vancouver, ISO, and other styles
3

Setiawan, Adil, Soeheri, Erwin Panggabean, Bagus Riski, and Hardianto. "Efficiency of SMART Method to Matching Profile Method in Choosing Delivery Service Partner." In 2018 6th International Conference on Cyber and IT Service Management (CITSM). IEEE, 2018. http://dx.doi.org/10.1109/citsm.2018.8674297.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

MIKUŠOVÁ, Beáta, Nikoleta JAKUŠ, and Marián HOLÚBEK. "Voluntary cooperation of citizens in the community model of public service delivery." In Current Trends in Public Sector Research. Brno: Masaryk University Press, 2020. http://dx.doi.org/10.5817/cz.muni.p210-9646-2020-9.

Full text
Abstract:
Most of the developed countries have implemented new principles of public sector reform – new approaches to the management of the public sector. A major feature of the new public management (NPM) is the introduction of market type mechanisms (MTM) to the running of public service organizations: the marketization of the public service. The marketization of public services aims at a continuous increase in public expenditure efficiency, continual improvements in public services quality, the implementation of the professional management tools in the public sector, and last but not least, charge for public services. Price of public services in mainstream economics theory is connected with preference revelation problem. Economic models explain the relationship between consumer behavior (revealed preferences) and the value of public goods, and thus determine the value of the goods themselves. The aim of the paper is to determine the success of the community model of public service delivery based on the demonstrated preferences of individuals in the consumption of public services / public goods. The direct way of determining the preferences of individuals was used in this paper (willigness to pay and willigness to accept). These preferences will be identified based on the crowdfunding campaign as an example of community model of public goods provision by using survey experiment method. The willingness of individuals to pay is dependent on the individual's relationship with the organisation, the organisation's employees, or sympathise with those for whom the collection is, for whom the project is designed.
APA, Harvard, Vancouver, ISO, and other styles
5

Fei Li, Michael Voegler, Markus Claessens, and Schahram Dustdar. "Efficient and Scalable IoT Service Delivery on Cloud." In 2013 IEEE 6th International Conference on Cloud Computing (CLOUD). IEEE, 2013. http://dx.doi.org/10.1109/cloud.2013.64.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Jourjon, Guillaume, Thierry Rakotoarivelo, and Max Ott. "Models for an Energy-Efficient P2P Delivery Service." In 2010 18th Euromicro International Conference on Parallel, Distributed and Network-Based Processing (PDP). IEEE, 2010. http://dx.doi.org/10.1109/pdp.2010.69.

Full text
APA, Harvard, Vancouver, ISO, and other styles
7

Burke, Douglas, Yale Yu, and Peter Mckenna. "A capability map of effective and efficient delivery of Telecom managed services." In 2014 11th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2014. http://dx.doi.org/10.1109/icsssm.2014.6874044.

Full text
APA, Harvard, Vancouver, ISO, and other styles
8

Li, Feng-Lin, Cheng Qian, WeiYi Liu, and Chi-Hung Chi. "N-to-1 SOAP Requests Bundling for Efficient Software Service Delivery." In 2009 IEEE Congress on Services (SERVICES). IEEE, 2009. http://dx.doi.org/10.1109/services-i.2009.109.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Gupta, Pranav, and Gyana Parija. "Efficient Seat Utilization in Global IT Delivery Service Systems." In 2009 IEEE International Conference on Services Computing. IEEE, 2009. http://dx.doi.org/10.1109/scc.2009.68.

Full text
APA, Harvard, Vancouver, ISO, and other styles
10

Herold, Dan R. "An Approach to Designing an Efficient Service Delivery Infrastructure." In 2008 5th IEEE Workshop on Engineering of Autonomic and Autonomous Systems (EASe 2008). IEEE, 2008. http://dx.doi.org/10.1109/ease.2008.19.

Full text
APA, Harvard, Vancouver, ISO, and other styles

Reports on the topic "Efficiency and service delivery"

1

Iyer, Ananth V., Steven R. Dunlop, Olga Senicheva, Dutt J. Thakkar, Ruier Yan, Karthikeyan Subramanian, Suraj Vasu, Gokul Siddharthan, Juily Vasandani, and Srijan Saurabh. Improve and Gain Efficiency in Winter Operations. Purdue University, 2021. http://dx.doi.org/10.5703/1288284317312.

Full text
Abstract:
This report analyzes the current service level of winter operations in Indiana and explores opportunities to optimize performance. We analyze data regarding winter operations managed by INDOT and provide specific quantified estimates of opportunities to improve efficiency while also managing costs. For our exploration, we use data provided by INDOT sources, qualitative insights from interviews with INDOT personnel, literature survey data and benchmarking information, salt and supplier data analysis, and simulation. As part of our research, we developed a simulation model to visually represent the impact of alternate management of trucks for snow removal and a dashboard to understand the impact. Our analysis suggests the following: (1) opportunities exist to coordinate salt delivery by suppliers and combine local city salt purchases with INDOT’s purchases to save costs, (2) adjusting routes will reduce deadhead, (3) understanding truck maintenance and truck locations improves performance, and (4) incorporating critical locations into snow route planning will meet service thresholds. These insights provide implementable recommendation initiatives to improve winter operations performance. The simulation tool developed in this project simulates various weather events to draw insights and determine appropriate resource allocations and opportunities for improving operational efficiency. The report thus provides a quantifiable approach to winter operations that can improve the overall service level and efficiency of the process.
APA, Harvard, Vancouver, ISO, and other styles
2

Marshak, Ronni. Kinek Package Delivery Service. Boston, MA: Patricia Seybold Group, January 2010. http://dx.doi.org/10.1571/pp01-14-10cc.

Full text
APA, Harvard, Vancouver, ISO, and other styles
3

Moore, K. SMTP Service Extension for Delivery Status Notifications. RFC Editor, January 1996. http://dx.doi.org/10.17487/rfc1891.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

Garrison, James. Identifying and Defining Natural Service Delivery Systems. Portland State University Library, January 2000. http://dx.doi.org/10.15760/etd.1604.

Full text
APA, Harvard, Vancouver, ISO, and other styles
5

Wegand, John, Keith Lucas, Andrew Seelinger, Luke Davis, and Edgar Bellinger. Express Tool Delivery Service/Virtual Tool Crib. Fort Belvoir, VA: Defense Technical Information Center, January 2001. http://dx.doi.org/10.21236/ada389544.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Carson, Jessica, and Marybeth Mattingly. Social Service Delivery in Two Rural Counties. University of New Hampshire Libraries, 2019. http://dx.doi.org/10.34051/p/2020.348.

Full text
APA, Harvard, Vancouver, ISO, and other styles
7

Litkowski, S., L. Tomotaki, and K. Ogaki. YANG Data Model for L3VPN Service Delivery. Edited by Q. Wu. RFC Editor, January 2018. http://dx.doi.org/10.17487/rfc8299.

Full text
APA, Harvard, Vancouver, ISO, and other styles
8

Litkowski, S., L. Tomotaki, and K. Ogaki. YANG Data Model for L3VPN Service Delivery. RFC Editor, February 2017. http://dx.doi.org/10.17487/rfc8049.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Delp, W. W., N. Matson, and M. P. Modera. Exterior exposed ductwork: Delivery effectiveness and efficiency. Office of Scientific and Technical Information (OSTI), July 1996. http://dx.doi.org/10.2172/471367.

Full text
APA, Harvard, Vancouver, ISO, and other styles
10

Undie, Chi-Chi, Rajat Khosla, and Karl Blanchet. Improving family planning service delivery in humanitarian crises. Population Council, 2017. http://dx.doi.org/10.31899/rh4.1009.

Full text
APA, Harvard, Vancouver, ISO, and other styles
You might also be interested in the extended bibliographies on the topic 'Efficiency and service delivery' for particular source types:
Journal articles Dissertations / Theses Books
We offer discounts on all premium plans for authors whose works are included in thematic literature selections. Contact us to get a unique promo code!

To the bibliography