Academic literature on the topic 'Efficiency in organizations of the service sector'
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Journal articles on the topic "Efficiency in organizations of the service sector"
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HANNA, ROSINE, and TUGRUL U. DAIM. "DECISION-MAKING IN THE SERVICE SECTOR — COMPARISON OF INFORMATION TECHNOLOGY ACQUISITION BETWEEN PRIVATE AND PUBLIC INSTITUTES." International Journal of Innovation and Technology Management 04, no. 01 (2007): 41–58. http://dx.doi.org/10.1142/s0219877007000965.
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This study explores differences in decision making processes of public and private organizations in the service industry when they acquire information technologies (IT). The service sector has become increasingly important for economic growth and wealth in the United States. It is the fastest growing sector among the three traditional sectors: goods, manufacturing and services. Aside from the fast growing privately organized service business, public organizations have played an important role as service providers for many years. The public sector has also undergone significant changes towards privatizations. Public service organizations have started to compete with the private sector. Thus, they are forced to improve the speed and efficiency of their decision making processes. The study accomplishes this by specifically investigating IT-purchasing decisions of three private corporations, one academic institution and the United Nations. The study makes use of expert interviews done on site or on line with mid and high-level decision makers of the five organizations.
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Gusar, E. S., and I. N. Primyshev. "Theoretical foundations for managing service organizations in the context of digital transformations." Omsk Scientific Bulletin. Series Society. History. Modernity 8, no. 2 (2023): 138–44. http://dx.doi.org/10.25206/2542-0488-2023-8-2-138-144.
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The aim of the investigation is to study the theoretical foundations of the management of service organizations in the context of digital transformations. The authors reviewed and clarified such concepts as «digital economy» and «digital transformation». A number of reasons have been identified that cause changes in the theoretical foundations of managing service organizations in the context of digital transformations. It is noted that the main goal of managing service sector organizations in the context of digital transformations is to ensure the effective functioning of service sector organizations in the long term. The key elements of the formation of an effective management system for the organization of the service sector in the context of digital transformations are presented in more detail. The authors propose methods and principles for managing service organizations in the context of digital transformations. The key elements of management of service sector organizations in the context of digital transformations are identified. It is concluded that the application of the principles and methods of managing organizations in the service sector in the context of digital transformations aims to achieve tactical (short-term) and strategic (long-term) goals of the organization of the service sector, as well as increasing the efficiency of its functioning by minimizing unnecessary and unjustified costs and ensuring profit growth.
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Taponen, Suvituulia, and Katri Kauppi. "Service outsourcing decisions – a process framework." Journal of Global Operations and Strategic Sourcing 13, no. 2 (2020): 171–94. http://dx.doi.org/10.1108/jgoss-02-2019-0012.
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Purpose The purpose of this paper is to compare service outsourcing decisions between public and private organizations and against a theoretical decision-making framework to both understand differences across the sectors and to provide an outsourcing framework more suitable specifically for outsourcing (and for the public sector). Design/methodology/approach Multiple case studies, i.e. a study of phenomena (here outsourcing process) at various sites is used as an approach. Findings Findings indicate that public sector organizations are trailing behind private sector organizations in how the decision-making process is conducted and resourced. The authors suggest regular evaluation of service functions internally as a starting point for the outsourcing service decision-making process. Additionally, the market analysis should be done prior to cost analysis and benchmarking as the availability of suppliers more qualified than the internal process defines the make or buy decision. Research limitations/implications The newly developed framework based on empirical evidence includes the following phases: regular evaluation of service functions, market analysis, cost analysis and benchmarking and evaluating relevant service activities. Applying the framework improves the efficient delivery of outsourced public services and brings public sector outsourcing closer to the professionalism currently present in the private sector. Originality/value Choosing between in-house and outsourced service delivery is a fundamental decision in both private and public sector organizations. Previous outsourcing research has mostly focused on the private sector, with limited focus on the public sector’s outsourcing processes, yet understanding of the service outsourcing process is important in ensuring organizational competitiveness and cost efficiency.
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Yulianti, Ida, Sri Palupi Prabandari, Dunga Dwi Barinta, and Irma Kurniasari. "The role of Public Entrepreneurship Orientation orientation and organizational learning capability on organizational performance mediated by innovation in service (study on top management of government institutions)." Ekonika : Jurnal Ekonomi Universitas Kadiri 9, no. 2 (2024): 315–35. https://doi.org/10.30737/ekonika.v9i2.5765.
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Organizational Performance is a very important aspect for the success of an organization. Good organizational performance is not only necessary for business enterprises, but it is also essential in running public service organizations such as government institutions. An organization with good performance will be able to produce quality products or services, increase customer satisfaction, and achieve the organization's strategic goals. Therefore, organizational performance in government institutions is very important to ensure the effectiveness and efficiency of quality governance. This study aims to identify the factors that drive the improvement of organizational performance in the public sector. This research will analyze the role of intrapreneurship and organizational learning capabilities in driving the improvement of organizational performance in the public sector. Additionally, this study aims to analyze and explain the mediating effect of service innovation on the relationship between organizational learning capabilities and organizational performance. This research is innovative in measuring organizational performance in public sector organizations. Generally, research on organizational performance measurement is conducted in business enterprises. This study is expected to reveal the factors that shape organizational performance in public sector organizations, so that public sector organizations can be more creative, innovative, transparent, and responsive in providing public services. This study employs a quantitative research method using surveys or questionnaires, which involve collecting information by compiling a list of questions to be asked of respondents. The findings of this study fully support the findings of previous research. This study found that entrepreneurial interest is one of the factors that can optimize the role of the family environment and entrepreneurship education in strengthening the self-efficacy of prospective young entrepreneurs in Indonesia.
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Oluwatosin Abdul-Azeez, Alexsandra Ogadimma Ihechere, and Courage Idemudia. "Achieving digital transformation in public sector organizations: The impact and solutions of SAP implementations." Computer Science & IT Research Journal 5, no. 7 (2024): 1521–38. http://dx.doi.org/10.51594/csitrj.v5i7.1273.
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Digital transformation in public sector organizations has become a pivotal driver for improving service delivery, operational efficiency, and transparency. SAP implementations offer robust solutions that can address the unique challenges faced by these entities, including complex bureaucratic processes, legacy systems, and the need for enhanced data security. This review explores the profound impact of SAP implementations on the digital transformation of public sector organizations and outlines key solutions provided by SAP to facilitate this transformation. SAP's integrated suite of applications streamlines operations by automating routine tasks, thus reducing administrative overhead and enabling public sector employees to focus on more strategic initiatives. With modules designed for finance, human resources, procurement, and citizen services, SAP systems enhance inter-departmental collaboration and data sharing, breaking down silos that traditionally hinder effective governance. Additionally, the real-time data processing capabilities of SAP solutions empower public sector organizations with actionable insights, aiding in timely decision-making and policy implementation. One of the most significant impacts of SAP implementations is the improvement in service delivery to citizens. By digitizing and automating processes such as tax collection, social services distribution, and public records management, SAP systems ensure faster, more reliable services. This not only enhances citizen satisfaction but also promotes greater transparency and accountability in public sector operations. However, the journey to digital transformation is not without challenges. Public sector organizations often grapple with budget constraints, resistance to change, and the integration of SAP with existing legacy systems. To overcome these obstacles, SAP offers tailored implementation strategies, including phased deployment and extensive training programs for public sector employees. Leveraging cloud-based solutions, SAP also provides scalable and cost-effective options that mitigate budgetary pressures. In conclusion, SAP implementations play a crucial role in achieving digital transformation in public sector organizations. By enhancing operational efficiency, improving service delivery, and fostering transparency, SAP systems enable public sector entities to meet the evolving demands of citizens. Addressing the challenges through strategic implementation and continuous support, SAP paves the way for a more efficient, responsive, and transparent public sector. This review underscores the transformative potential of SAP solutions in driving digital innovation and improving public sector performance. Keywords: Digital Transformation, SAP Implementation, Impact, Public Sector Organization, Solutions.
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Neofitu, E. G. "Analyzing Factors of Sustainable Development of Organizations Working in Service Sector." Vestnik of the Plekhanov Russian University of Economics, no. 6 (November 25, 2023): 203–8. http://dx.doi.org/10.21686/2413-2829-2023-6-203-208.
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Sustainable development in the service sector means a concept of development, which assumes creation of adequate conditions for meeting customer needs. It embraces economic, social, ecological, cultural and technological aspects that should be taken into account for service rendering. The article studies key groups of factors affecting the sustainable development of the organization working in the service sector. Social responsibility implies that services shall take into due consideration social needs and interests, as well as accessibility for all groups of the population. Organizational and economic sustainability means economic efficiency of service rendering processes to ensure sales and profit of the company and free cash flow. Services shall be ecologically sustainable and be harmless for the environment. Cultural factors are also very important, as they support values and comfortable working conditions and interaction with customers, partners and counterparts. Companies should do their best to improve the quality of services and introduce advanced digital technologies and innovation. It will give them an opportunity to be competitive and meet changing needs of their customers. The notion of dynamic sustainability of the organization working in the service sector was put forward by the author.
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Nugroho, Fithriawan, Aditya Ahmad Fauzi, Rahmad Firdaus, and Marna Marna. "The Role of Digital Transformation in Enhancing Organizational Performance in Multisectoral Industries." Jurnal Syntax Transformation 5, no. 11 (2024): 1263–72. https://doi.org/10.46799/jst.v5i11.1022.
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In the era of Industry 4.0, the adoption of digital technology has become a key factor in enhancing the competitiveness and performance of organizations across various industrial sectors. Organizations that do not adopt digital technology risk falling behind in terms of operational efficiency, productivity, and customer satisfaction. In Indonesia, the implementation of digital technology in the manufacturing, retail, and service sectors still faces several challenges, including infrastructure limitations and insufficient human resource readiness. This study aims to analyze the impact of digital technology implementation on operational performance in three sectors: manufacturing, retail, and services in the Pangkalpinang region. Using a qualitative case study method, data was collected through in-depth interviews with 15 operational managers and IT staff from three companies in these sectors that have implemented digital transformation in the past five years. The findings indicate that the adoption of digital transformation has improved operational efficiency by up to 30%, employee productivity by 18%, and customer satisfaction by 22% in the retail and service sectors. However, in the manufacturing sector, technological infrastructure limitations hindered optimal results. Digital transformation has a positive impact on operational performance and customer satisfaction, especially in the retail and service sectors. However, additional investment in technological infrastructure is needed in the manufacturing sector to achieve maximum results.
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Cahyati, Tetet. "Improving Public Service Quality through the Development of Online Service Innovations in Public Sector Organizations in Indonesia." Jurnal Ilmiah Ilmu Administrasi Publik 13, no. 1 (2023): 145. http://dx.doi.org/10.26858/jiap.v13i1.45170.
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This research aims to explore the potential of online service innovations in the public sector in Indonesia to improve the quality of public services. The study employs a mixed-methods approach, including surveys, interviews, and case studies, to gather data from various public sector organizations in Indonesia. The results indicate that the development of online service innovations has the potential to improve the quality of public services, particularly in terms of accessibility, efficiency, and effectiveness. The study also identifies several challenges in implementing online service innovations, including technical issues, limited resources, and resistance to change. The findings suggest that public sector organizations in Indonesia should prioritize the development of online service innovations as part of their efforts to improve the quality of public services. This research provides valuable insights for policymakers and practitioners who are interested in enhancing public service delivery through the use of technology.
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Okoye, Martina. "Effect of Information Communication Technology (ICT) on Workers’ Service Delivery in Nigerian Television Authority Awka Nigeria." Journal of Policy and Development Studies 16, no. 2 (2024): 58–68. http://dx.doi.org/10.4314/jpds.v16i2.1.
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This paper study examines the Effect of ICT on workers’ service delivery in public organizations in Nigeria. The following issues were discussed to x-ray the impact of ICT on workers efficiency and effectiveness in the organization – the concept of workers performance, effects of ICT on new work practice in public sector, information communication technology and organizational productivity, challenges of adoption of ICT in organizational productivity, addressing the challenges of ICT in public sector and prospects of ICT in public services delivery. It is the position of the paper that ICTs present enormous opportunities to enhance the delivery of public service in the public sector as argued by the ICTs optimists. Today, ICTs usage in the public sector remains a key factor in enhancing public service delivery in the country. Development of ICTs have dramatically changed the way information is collected, stored, processed, disseminated and used, thus making it the most powerful tool for modernization and development. It was concluded that adoption and application of ICT on public service delivery in public service in Nigeria has tremendously influenced the modernization and modern work practice. The study recommended that public sector organizations should embrace the application of ICT in service delivery to be at par with the current global practice.
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Narayanaswamy, Karthik, and Heramb R. Hajarnavis. "Maximizing Operational Efficiency in Healthcare." Journal of Healthcare Management Standards 2, no. 1 (2022): 1–9. http://dx.doi.org/10.4018/jhms.315820.
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Private equity investment in the healthcare sector has emerged as a powerful tool for growth and development. Healthcare organizations are increasingly turning to PE investors for strategic, operational, and financial expertise, as well as to capital funds to scale-up operations. The case study of Surya Hospitals illustrates one such successful partnership between a PE investor and a healthcare organization. The investment from SeaLink Capital Partners enabled the promoters of Surya Hospital to take the business to the next level. Private equity investments have the potential to revolutionize the way healthcare organizations do business. By creating win-win situations for all stakeholders, PE investments are helping to drive innovation and create value for the industry at large. The case study of Surya Hospitals demonstrates this potential and could be a template for other healthcare service organizations looking to leverage private equity investments.
Dissertations / Theses on the topic "Efficiency in organizations of the service sector"
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Kutz, Matthew T. "Toward improving performance measurement in public sector organizations." Diss., Rolla, Mo. : University of Missouri-Rolla, 2007. http://scholarsmine.mst.edu/thesis/pdf/Kutz_09007dcc8054f447.pdf.
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Thesis (M.S.)--University of Missouri--Rolla, 2007.<br>Vita. The entire thesis text is included in file. Title from title screen of thesis/dissertation PDF file (viewed August 5, 2008) Includes bibliographical references (p. 86-89).
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Ng, On-ling Connie. "The changing relationship between government and social service NGOs." Click to view the E-thesis via HKUTO, 2008. http://sunzi.lib.hku.hk/hkuto/record/B41012963.
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Wilsker, Amanda Lori. "The Determinants of Private Contributions and Government Grants to Nonprofit Organizations." Digital Archive @ GSU, 2011. http://digitalarchive.gsu.edu/econ_diss/76.
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The nonprofit sector is becoming increasingly important to the U.S. economy both as an employer and service provider. Although most of the sector’s revenues are earned, the ability of the nonprofit sector to generate significant levels of unearned income in the form of grants and contributions reinforces the sector’s uniqueness. This dissertation uses the NCCS-Guidestar data to address questions pertaining to the determinants of nonprofits’ contributions and government grants. Each of the essays’ findings is discussed briefly below.
The first chapter examines the relationship between an organization’s finances and the level of government grants received. Because organizations choose to apply for government grants, a Heckman procedure is coupled with fixed effects to produce unbiased, within organization estimates. When controlling for the probability an organization receives grant funding, the average level of grants an organization receives generally increases with improvements in efficiency measures. In testing Brooks’ (2004) adjusted performance measure, the author finds that for many categories of nonprofit organizations, improvements in performance relative to community expectations increase grants for recipients, but better performance reduces the probability an organization receives any government grants.
The second essay examines the determinants of direct support to organizations in four of the major categories, namely Arts, Education, Health, and Human Services, using instrumental and panel techniques. Unlike government grants, changes in price do not affect organizations’ expected contributions. When significant, government grants generally crowd out private donations while the effects of program service revenue vary by category and specification.
The final essay examines the effects of nonprofit expenses and revenues on direct support for organizations in four small subcategories, Disaster Preparedness, International Aid, Environmental Conservation, and Performing Arts. The essay tests whether the impact of various revenue and expense variables on direct support changes around an unexpected event such as 9/11. Results suggest that the events of 9/11 had a greater moderating effect for categories losing funding compared to categories that received a windfall of contributions.
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Pritchett, Andrieta G. "Shared Service Center Strategies in Public Sector." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5119.
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With the increased demand for doing more with less, public sector managers embrace outsourcing back-office functions through a shared service model; however, maintaining service quality for public sector shared service centers (SSC) in financial management during peak cycles is a challenge. Framed with the transaction cost economy theory, the purpose of this single case study was to explore strategies used by SSC managers in a public sector company to maintain service quality. Seven participants with more than 4 years of SSC experience in public-sector companies participated in phone interviews including SSC department heads, managers, and a supervisor of a public-sector company in Mississippi who implemented strategies to successfully maintain service quality in the SSC relationship. Through method triangulation, a review of service level agreements and key performance indicators supplemented open-ended semistructured interviews. The research findings included emergent themes of training and documentation, employee engagement, control and communication, efficiency and automation, and standardization and metrics. The SSC strategies in training and documentation, control and communication, and employee engagement were fundamental for maintaining service quality in SSC relationship. Study findings may help public sector SSC managers understand how to incorporate and implement successful strategies in financial management divisions to maintain service quality. Positive social change includes identifying methods to increased efficiency and service quality in a financial management division. Society could benefit from improvements in employee work-life balance, reduced turnover, and increases in the economic well-being of community residents.
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Mui, Tat-ming. "The corporate governance of NGOs in social welfare sector in Hong Kong after 2000." Click to view the E-thesis via HKUTO, 2007. http://sunzi.lib.hku.hk/hkuto/record/B38637054.
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Medina-Borja, N. Alexandra. "A Non-Parametric Approach to Evaluate the Performance of Social Service Organizations." Diss., Virginia Tech, 2002. http://hdl.handle.net/10919/27311.
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Determining the best way for evaluating organizational performance is a complex problem as it involves assessment of indicators in multiple dimensions. In the case of nonprofit social service provision this evaluation needs to consider also the outcomes of the service. This research develops a performance measurement system that collects performance indicators, evaluates them and provides concrete performance improvement recommendations to decision-makers in the nonprofit sector. Three dimensions of performance are identified for social services: effectiveness or outcome achievement, service quality and efficiency.
A framework for measuring performance in four stages or nodes is advanced. The nodes represent the most important production functions for nonprofit organizations dedicated to social services. These are: (a) financial (fundraising or income generation activities); (b) capacity creation; (c) service delivery; and, (d) effectiveness. Survey instruments were developed to collect service quality and effectiveness indicators for the last two nodes. Effectiveness measures were identified following a well-structured 7-step approach to develop outcome-based objectives.
To effectively deal with this problem, the Data Envelopment Analysis (DEA) formulation was adapted to evaluate performance at each node. DEA computes performance scores, optimal target performance levels, and the performance frontier for different branches, units, or other comparable decision-making units (DMUs). Two basic formulations were developed for this framework as follows: Model I as a four stage formulation that carries the actual values of output variables of one node to the successive node, and Model II as a formulation that carries the projections â i.e. the recommended targetsâ from one node to the other. This last formulation assumes that the DMUs have undergone a reengineering effort and that their indicators are set at their maximum potential. Several environmental factors affecting social service provision were included in the analysis. Additionally, variable selection recommendations were developed for DEA analysis and DEA graphical reports produced.
It was concluded that decision makers could use Model I to identify performance improvement targets in each production node. The results from Model II can be used for resource planning after the targets are achieved. Finally, this performance measurement framework is being implemented at one of largest national social service agencies in the United States.<br>Ph. D.
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GIOLITTI, Anna. "An empirical analysis of efficiency in the Italian water service." Doctoral thesis, Università degli studi di Bergamo, 2015. http://hdl.handle.net/10446/32142.
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The following empirical work examines the impact of a potential restructuring of the Italian water industry, considering a sample of 37 companies and 22 contiguous hypothetical mergers providing water in Italy from 2005 to 2009. With particular attention to the water industry cost efficiency is analyzed by using a parametric methodology: a Translog cost function has been estimated through the SURE model, in order to evaluate the behaviour of returns to scale. Small companies seem to benefit of economies of scale, while the biggest operators encounter diseconomies of scale. Focusing thus on a hypothetical consolidation of the sector, for a sample of 22 contiguous mergers, we apply the not-parametric Data Envelopment Analysis (DEA) in Bogetoft and Wang (2005), corrected for the bias through bootstrapping, to examine the potential efficiency gains from mergers. By decomposing the merger gains into a technical effect, a harmony effect and a scale effect, the results show – on average - high efficiency improvement potentials and relevant scale economies for small mergers. The lowest size to have diseconomies of scale is almost similar in the two applications (45930 users for DEA-VRS bias-corrected model, 37000 users for the Translog cost function estimate for 37 Italian water companies).
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Brown, Kenneth. "A study of the impact of information systems implementation on care service organizations in the public sector." Thesis, Loughborough University, 2009. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.539437.
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伍安玲 and On-ling Connie Ng. "The changing relationship between government and social service NGOs." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2008. http://hub.hku.hk/bib/B41012963.
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Moores, Margaret Eveline. "The local state and voluntary sector in transition, municipal reorganization and the future of community-service nonprofit organizations." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2000. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape4/PQDD_0005/MQ45289.pdf.
Full textBooks on the topic "Efficiency in organizations of the service sector"
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Office, Great Britain Parliament House of Commons National Audit. Opinion pieces on improving government efficiency. The Stationery Office, 2007.
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Proceedings, of PIDE Round Table (2006 Lahore Pakistan). Public sector efficiency: Perspectives on civil service reform. Pakistan Institute of Development Economics, 2006.
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Haque, Nadeem Ul, Muslehuddin, and Pakistan Institute of Development Economics., eds. Public sector efficiency: Perspectives on civil service reform. Pakistan Institute of Development Economics, 2006.
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Auditor-General, Victoria Office of the. Energy efficiency in the health sector. Victorian Government Printer, 2012.
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Morozko, Natalya, and Valyentina Didyenko. Financial relations small business energy complex. INFRA-M Academic Publishing LLC., 2016. http://dx.doi.org/10.12737/21561.
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The paper deals with the peculiarities of small organizations in the energy sector, taking into account the principles of effective financial cooperation of small businesses with a variety of large and medium-sized structures. We studied the experience of the financial relations of countries with developed economies on a set of market tools and in business management in the energy sector. The analysis of the financial condition of small organizations and energy sector. Defined financial planning tools of organizations that allow to carry out the relationship of financial planning practices with the main objectives of a small organization. Reasoned application of the tax policy in the system of financial relations for small and large businesses and energy complex. The conditions for the use of alternative financial services market lending small business operations using efficient technologies.
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Bútora, Martin. Nonprofit sector and volunteering in Slovakia. Slovak Academic Information Agency, Service Center for the Third Sector, FOCUS-Center for Social and Market Analysis, 1995.
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Rintala, Kai. The economic efficiency of accommodation service PFI projects. VTT Technical Research Centre of Finland, 2004.
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Institute of Chartered Accountants of Scotland., ed. Achieving economy, efficiency and effectiveness in the public sector. Institute of Chartered Accountants of Scotland, 1987.
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Romeu, Anna Mata. Bastint ciutadans: Les entitats del "tercer sector" a Lleida. Edicions de la Universitat de Lleida, 2006.
Find full textBook chapters on the topic "Efficiency in organizations of the service sector"
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Smirnova, Zhanna V., Valentina A. Sidyakova, Natalia S. Andryashina, Gennady I. Lyashko, and Olga A. Brazhka. "Mechanism for Assessing the Economic Efficiency of Organizations in the Service Sector." In Towards an Increased Security: Green Innovations, Intellectual Property Protection and Information Security. Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-93155-1_75.
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Cherchye, Laurens, and Tom Van Puyenbroeck. "Non-Radial Efficiency as Semi-Radial Efficiency." In Data Envelopment Analysis in the Service Sector. Deutscher Universitätsverlag, 1999. http://dx.doi.org/10.1007/978-3-663-08343-6_3.
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Attarwala, Abbasi, and Balasbramaniam Santhanam. "Supply Chain Resilience in Service Organizations." In Handbook of Research on Supply Chain Resiliency, Efficiency, and Visibility in the Post-Pandemic Era. IGI Global, 2022. http://dx.doi.org/10.4018/978-1-7998-9506-0.ch007.
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Supply chain operations by means of manual systems are no longer economical. Though manufacturing sector organizations require supply chain systems in place to react to such events which will reduce the impact and quickly recover, the experience of service organizations, particularly hospitals and healthcare organizations, assumes crucial importance in the current context of the COVID pandemic. Kohinoor Hospital (KH) has become a leading multi-specialty tertiary care hospital since its commencement of services in January 2010. Data had been gathered for analysis from the primary sources/information provided by KH. The study of major crisis management like COVID-19 and resilience path is significant to formulate novel and innovative responses as part of competitive strategies to the hospitals and related to the healthcare sector. This study is highly relevant to researchers, industry practitioners/sector consultants, and policy makers in government.
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Sangamnere, Bhagyashri Subhash, and Kalyani Srinivas C. "Strategic Healthcare Service Management." In Strategic Marketing Management and Tactics in the Service Industry. IGI Global, 2017. http://dx.doi.org/10.4018/978-1-5225-2475-5.ch011.
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Healthcare is a service industry and it consists of health organizations (hospitals, clinics etc.), people (patients, doctors and nurses) and health technologies. Healthcare organizations are complex in nature and need to improve quality while maintaining optimum cost. Patient is final consumer of health services and he is the customer hence healthcare service quality is nothing but perceived satisfaction by patient. Prevalent trends in healthcare industry such as emerging healthcare technology, increasing demand, changing disease patterns and growing government support are contributing to a need to achieve efficiency and set benchmarks by overcoming challenges in healthcare service sector being underserved and under-consumed. There is a scope to improve quality and efficiency using various strategies like adopting advanced technologies and positioning in order to achieve delight in delivery of healthcare services. Major healthcare players are adopting unique strategies irrespective of their diverse geographical presence and range of services from single specialty, super-specialty or multispecialty to deliver healthcare services efficiently.
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Sangamnere, Bhagyashri Subhash, and Kalyani Srinivas C. "Strategic Healthcare Service Management." In Healthcare Policy and Reform. IGI Global, 2019. http://dx.doi.org/10.4018/978-1-5225-6915-2.ch056.
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Healthcare is a service industry and it consists of health organizations (hospitals, clinics etc.), people (patients, doctors and nurses) and health technologies. Healthcare organizations are complex in nature and need to improve quality while maintaining optimum cost. Patient is final consumer of health services and he is the customer hence healthcare service quality is nothing but perceived satisfaction by patient. Prevalent trends in healthcare industry such as emerging healthcare technology, increasing demand, changing disease patterns and growing government support are contributing to a need to achieve efficiency and set benchmarks by overcoming challenges in healthcare service sector being underserved and under-consumed. There is a scope to improve quality and efficiency using various strategies like adopting advanced technologies and positioning in order to achieve delight in delivery of healthcare services. Major healthcare players are adopting unique strategies irrespective of their diverse geographical presence and range of services from single specialty, super-specialty or multispecialty to deliver healthcare services efficiently.
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Sangamnere, Bhagyashri Subhash, and Kalyani Srinivas C. "Strategic Healthcare Service Management." In Consumer-Driven Technologies in Healthcare. IGI Global, 2019. http://dx.doi.org/10.4018/978-1-5225-6198-9.ch008.
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Healthcare is a service industry and it consists of health organizations (hospitals, clinics etc.), people (patients, doctors and nurses) and health technologies. Healthcare organizations are complex in nature and need to improve quality while maintaining optimum cost. Patient is final consumer of health services and he is the customer hence healthcare service quality is nothing but perceived satisfaction by patient. Prevalent trends in healthcare industry such as emerging healthcare technology, increasing demand, changing disease patterns and growing government support are contributing to a need to achieve efficiency and set benchmarks by overcoming challenges in healthcare service sector being underserved and under-consumed. There is a scope to improve quality and efficiency using various strategies like adopting advanced technologies and positioning in order to achieve delight in delivery of healthcare services. Major healthcare players are adopting unique strategies irrespective of their diverse geographical presence and range of services from single specialty, super-specialty or multispecialty to deliver healthcare services efficiently.
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Packard, Thomas. "Change Models for Human Service Organizations." In Organizational Change for the Human Services. Oxford University Press, 2021. http://dx.doi.org/10.1093/oso/9780197549995.003.0019.
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Organizational change models designed for human service organizations include the ARC model, the sanctuary model, getting to outcomes, and design team. Their use might require assistance from expert consultants. Each includes high participation of staff members, using structured systems and processes to identify opportunities to improve operations in a program or in administrative operations, followed by analysis and brainstorming to generate improvement ideas. Innovation and intrapraneurship are concepts that have been adapted from the for-profit sector for application in the human services. Innovation can be defined as a process, method, product, or outcome that is new and creates an improvement. Intrapraneurship is the use of entrepreneurial principles within an organization to solve problems or improve operations. Cutback management is not specifically identified as a change model, but is a process for changing organizations by addressing funding cuts, through methods ranging from efficiency improvements to, ideally, finding new revenue sources.
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Salleh, Kalsom. "Drivers, Benefits, and Challenges of Knowledge Management in Electronic Government." In Public Affairs and Administration. IGI Global, 2015. http://dx.doi.org/10.4018/978-1-4666-8358-7.ch073.
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This chapter explores the role of Knowledge Management (KM) and knowledge workers in the public sector organization in the broader perspective towards achieving the Electronic Government orientation in Malaysia. The future implementation of KM in the public sector organizations should leverage and articulate the experiences, ideas, and expertise of an organization's knowledge workers for the embedded organizational knowledge. A survey questionnaire was used to collect data from all public sector accountants working in the accounting specialist department of the Federal Government in Malaysia. This selected knowledge intensive accounting organization has a large pool of public sector accountants and the core competencies of the organization are to provide timely accounting information and quality accounting services to all agencies of the Federal Government. Public sector accountants (knowledge workers) are responsible for the strategic policies and operational management in various departments of this selected public sector organization. The responses from the questionnaires are aimed to preliminarily examine the organizational readiness in technology resources as well as to identify the perceived benefits and challenges in using KM as a strategic management tool to improve the internal operational efficiency and electronic service delivery system for E-Government in this selected knowledge intensive accounting organization in Malaysia.
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Salleh, Kalsom. "Drivers, Benefits, and Challenges of Knowledge Management in Electronic Government." In Building a Competitive Public Sector with Knowledge Management Strategy. IGI Global, 2014. http://dx.doi.org/10.4018/978-1-4666-4434-2.ch006.
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This chapter explores the role of Knowledge Management (KM) and knowledge workers in the public sector organization in the broader perspective towards achieving the Electronic Government orientation in Malaysia. The future implementation of KM in the public sector organizations should leverage and articulate the experiences, ideas, and expertise of an organization’s knowledge workers for the embedded organizational knowledge. A survey questionnaire was used to collect data from all public sector accountants working in the accounting specialist department of the Federal Government in Malaysia. This selected knowledge intensive accounting organization has a large pool of public sector accountants and the core competencies of the organization are to provide timely accounting information and quality accounting services to all agencies of the Federal Government. Public sector accountants (knowledge workers) are responsible for the strategic policies and operational management in various departments of this selected public sector organization. The responses from the questionnaires are aimed to preliminarily examine the organizational readiness in technology resources as well as to identify the perceived benefits and challenges in using KM as a strategic management tool to improve the internal operational efficiency and electronic service delivery system for E-Government in this selected knowledge intensive accounting organization in Malaysia.
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Babu, C. V. Suresh, Sahil Alam Shaikh, and P. Kirubakar. "Transforming the Service Sector With New Technology." In Advances in Hospitality, Tourism, and the Services Industry. IGI Global, 2025. https://doi.org/10.4018/979-8-3693-7447-4.ch001.
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This study aims to explore the impact of artificial intelligence (AI) and automation on service industries, focusing on their role in enhancing operational efficiency and decision-making processes. Utilizing a qualitative methodology, the research incorporates expert interviews, case studies, and secondary data reviews to gather comprehensive insights into current applications and challenges associated with AI adoption. The findings reveal that AI significantly improves customer engagement, streamlines workflows, and enables predictive analytics, thereby fostering better business outcomes. However, the study also highlights concerns regarding ethical implications and workforce displacement. The conclusions emphasize the necessity for organizations to balance technological integration with human oversight and reskilling initiatives, ensuring a sustainable transition into an AI-driven landscape. This research contributes to a deeper understanding of how AI can be effectively leveraged in service sectors while addressing potential challenges.
Conference papers on the topic "Efficiency in organizations of the service sector"
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Perdini Fisabilillah, Ladi Wajuba, Tony Seno Aji, Aprilia Nila Sari, Nur Azirah Zahida Azhar, Ahmad Zuhairi Zainuddin, and Moh Rizqy Eka Putra. "Efficiency Analysis of Commercial Banks in the Era Digitalization Financial Sector: A Data Envelopment Analysis (DEA) Approach." In 2024 12th International Conference on Cyber and IT Service Management (CITSM). IEEE, 2024. https://doi.org/10.1109/citsm64103.2024.10775772.
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Cizikiene, Janina. "THE INFLUENCE OF VOLUNTEERING ON THE INNOVATIVENESS OF ORGANIZATIONS PROVIDING SOCIAL SERVICES." In 11th SWS International Scientific Conferences on SOCIAL SCIENCES - ISCSS 2024. SGEM WORLD SCIENCE, 2024. https://doi.org/10.35603/sws.iscss.2024/s07/48.
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The article aims to identify and evaluate the impact of volunteering on the innovativeness of organizations providing social services (OPSS). The activities of these organizations depend on the political, cultural, and social factors of the country, as well as the changes brought by globalization. Thus, there is an ongoing discussion on how to better organize the activities of these institutions while providing social services. It is essential to apply innovative methods appropriately, considering the specificity of the services and the characteristics of the service recipients. Therefore, the involvement of volunteers in the organization�s activities can encourage innovative management decisions. The research indicates the need for and importance of volunteering when applying new management practices and providing social services to different groups of service recipients, evaluated and identified based on their individual needs and situations. Involvement in voluntary activities stimulates the process of service improvement, which provides the opportunity to offer appropriate assistance and organize work effectively in organizations providing social services. Applied research methods - analysis of scientific literature and documents, interviews of social workers, analysis and interpretation of research results. The review of the scientific literature presented in the article and the research data can be applied in improving the involvement of volunteers of organizations providing social services in the organizational process, in order to introduce innovative solutions and the application of new managerial practices in the social services sector.
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Polydoropoulos, Andreas, Fotios Nestoras, and Peter P. Groumpos. "Enhancing Efficiency and Quality of Services in the Public Service Sector of a Smart City, Through State Fuzzy Cognitive Maps." In 2024 15th International Conference on Information, Intelligence, Systems & Applications (IISA). IEEE, 2024. https://doi.org/10.1109/iisa62523.2024.10786692.
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Mabiala, Gilbert. "Sociо-Economic And Technological Models For Increasing Efficiency Of Service Sector Organizations". У International Scientific Conference. European Publisher, 2022. http://dx.doi.org/10.15405/epsbs.2022.08.52.
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MIKUŠOVÁ, Beáta, Nikoleta JAKUŠ, and Marián HOLÚBEK. "Voluntary cooperation of citizens in the community model of public service delivery." In Current Trends in Public Sector Research. Masaryk University Press, 2020. http://dx.doi.org/10.5817/cz.muni.p210-9646-2020-9.
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Most of the developed countries have implemented new principles of public sector reform – new approaches to the management of the public sector. A major feature of the new public management (NPM) is the introduction of market type mechanisms (MTM) to the running of public service organizations: the marketization of the public service. The marketization of public services aims at a continuous increase in public expenditure efficiency, continual improvements in public services quality, the implementation of the professional management tools in the public sector, and last but not least, charge for public services. Price of public services in mainstream economics theory is connected with preference revelation problem. Economic models explain the relationship between consumer behavior (revealed preferences) and the value of public goods, and thus determine the value of the goods themselves. The aim of the paper is to determine the success of the community model of public service delivery based on the demonstrated preferences of individuals in the consumption of public services / public goods. The direct way of determining the preferences of individuals was used in this paper (willigness to pay and willigness to accept). These preferences will be identified based on the crowdfunding campaign as an example of community model of public goods provision by using survey experiment method. The willingness of individuals to pay is dependent on the individual's relationship with the organisation, the organisation's employees, or sympathise with those for whom the collection is, for whom the project is designed.
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Kocerova, Svetlana, Henrijs Kalkis, and Zenija Roja. "Possibilities of Using Lean and Efficiency Improvement Methodologies in Service Area." In 13th International Conference on Applied Human Factors and Ergonomics (AHFE 2022). AHFE International, 2022. http://dx.doi.org/10.54941/ahfe1002656.
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According to The Toyota Way (Liker, 2004), Lean is a philosophy that was initiated by Henry Ford and later finalized by Toyota in Japan in the 50s and 60s. years. Lean helps to gain a competitive advantage, reduce production costs, deliver high quality products to the customer, and ensure profitability by implementing Lean thinking and tools. Lean and related efficiency improvement methodologies (Lean) are used most in the industrial manufacturing companies and operations, there is little work that researched use of Lean in the service industry. The main goal of the study is to research use of Lean among service area companies in Latvia, define prerequisites for success and measure relevant key performance indicator for Lean and pre-/non-lean organizations to get insides on how companies in the region could benefit from Lean, what is needed to build up a Lean culture.Methods. The work is benchmarking relevant research in other countries, comparing case studies and empirical analysis to show the starting effort and gains that service industry company could get. Lean allows to use the company's resources efficiently and wisely and to plan the delivery of services. All companies, not just those operating in the industrial manufacturing area, can benefit from the implementation of Lean. Results. Now companies have access to a wide range of methodologies and tools that allow them to improve performance and achieve lower cost levels in the long-term run. Large companies use one or more methods. There are many tutorials and books that describe each methodology and tool, but not always revealing the details of process how company executives perform selection from this large variety of choices. Many companies in the service area are familiar with the methodology, but do not know how to get started and get first “quick wins”, although they could achieve as good results as industry and manufacturing. The topicality and necessity of such study in Latvia is determined by the fact that most of the companies there are the representatives of service area, including state institutions. A lot of effort is applied to “push” Lean into organizations (especially in public sector), but success rate is low. For example, in Scandinavian countries, the Lean and Process Improvement methodology is recognized at the national level and is actively integrated in both education system and business life. This trend is less significant in Latvia. Conclusion. The entry threshold for implementing Lean is lower than many organizations originally think it is. There are many examples showing that the initially wrong choice of the methodology application strategy makescompanies tend to fail and drop the use of Lean. There are several major factors that need to be in place to start Lean transformation in service industry and adopt both culture part and tools in order to succeed. Lean has also high impact on the service industry with rather more complicated visualizations of gain, but it is proven to bring good results both in financial and organizational aspects of the company.
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Vasilios, Vyttas, and Panagiota I. Xanthopoulou. "Types of leadership and their impact on the effectiveness and efficiency of the public organizations: A literature review." In Corporate governance: Research and advanced practices. Virtus Interpress, 2024. http://dx.doi.org/10.22495/cgrapp4.
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This study rigorously examines the exercise of leadership within public administration and its profound influence on the operational effectiveness and efficiency of public sector organizations. The goal is to discern which leadership style most effectively fosters public service delivery
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Stratulat, Serghei, Viorel Dorgan, and Anatolie Budevici-Puiu. "Managementul organizațiilor de cultură fizică și sport." In Congresul Ştiinţific Internaţional "Sport. Olimpism. Sănătate". State University of Physical Education and Sport, Republic of Moldova, 2022. http://dx.doi.org/10.52449/soh22.47.
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Physical culture and sports organizations are the most important subjects of market relations in the field of physical culture and sports. Service - any activity or benefit that one party can provide to another that is generally intangible and does not result in the forfeiture of anything. The production of services may or may not be associated with a commodity in its material form. The main task of management in the field of physical culture, health improvement and sports services is to intentionally influence the workers of the physical culture organization to create conditions to meet the needs of people in physical culture and sports services, to increase the efficiency and the quality of this work, to ultimately receive financial return. It should be emphasized right away that a significant amount of literature is devoted to service issues, a large number of definitions of this concept are known. Here is the one most frequently used by specialists in the field of studying the service sector. This was provided by renowned marketing expert Philip Kotler.
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Bertão, Renato Antonio, and Thai Nguyen Dac. "Challenges and opportunities for service design[ers] in Vietnam: the Ho Chi Min City’s public healthcare context." In ServDes.2023 Entanglements & Flows Conference: Service Encounters and Meanings Proceedings, 11-14th July 2023, Rio de Janeiro, Brazil. Linköping University Electronic Press, 2023. http://dx.doi.org/10.3384/ecp203028.
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In the last decade, service design has been promoted globally as an approach to creating efficient and meaningful experiences for customers, users, and citizens. However, in some regions, its practices are incipient. This study listened to design practitioners in Ho Chi Minh City, the largest Vietnamese metropolis, to unveil issues and opportunities for service design in the public sector, mainly healthcare services. The practitioners’ lenses helped to identify various HCMC citizens’ pain points to accessing public [healthcare] organizations. It also describes obstacles professionals face collaborating with government bodies to propose a change via service design. Although the local designers suggested potential approaches to improve the service offering in public and private sectors, they mostly lack opportunities to develop expertise in service design.
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Jovanović, Zoran. "Uticaj novog javnog menadžmeta na privatizaciju javnih službi." In XVI Majsko savetovanje. University of Kragujevac, Faculty of Law, 2020. http://dx.doi.org/10.46793/upk20.891j.
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Public services that satisfy the interest of the community in contemporary conditions are provided by administrative organizations, market entities or an administrative organization and a private entity together through various arrangements, all depending on the generally accepted conception of the role of the state in public administration. Some of the countries to be analyzed went much deeper into management than other countries because governments realized that they did not have to provide goods and services to citizens if they could not guarantee that services would be provided fairly, which contributed to the rapid and effective public service reform. The state (administration) becomes (remains) only the coordinator of public policies that ensures fairness in providing services to citizens, and ceases to be its undisputed immediate executor. In this paper, the author analyzes the impact of new public management on the privatization of public services in the United States and in Westminster countries (Canada, United Kingdom and Australia). Private provision of public services has long been a part of efficient and effective governance in these countries. In the midst of new public management reforms that have spread around the world since the 1980s and beyond, there is a growing interest in private governance and ownership of key public services at all levels of government. A key question for governments considering privatizing public services is whether private firms provide higher quality services than their public sector partners. Compared to the performance of private sector organizations, the quality of public service delivery is difficult to measure and monitor in today's context. For these reasons, it is sometimes thought that private firms may not have the necessary capabilities to deal with all elements of effective public service management.
Reports on the topic "Efficiency in organizations of the service sector"
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Siddiquee, Dr Noore Alam. Recent Trends in Performance Management Systems in the Public Sector in Asia. Asian Productivity Organization, 2024. http://dx.doi.org/10.61145/wtiu1677.
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Public-sector organizations in APO member economies are under pressure to enhance service quality while maintaining accountability, transparency, and productivity. Good governance and new public management have spurred reforms to improve performance, focusing on measurable outcomes at all levels. However, low targets and distorted outcomes can undermine the goals, and so 360-degree feedback systems are crucial for good governance, resource efficiency, and better public services, despite their operational challenges. The report highlights trends, challenges, and the need for continuous adaptation in public-sector performance management.
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Bassi, Marina. What Do You Think of the IDB?: Conclusions from an Opinion Survey of Latin American Leaders about Multilateral Organizations. Inter-American Development Bank, 2007. http://dx.doi.org/10.18235/0010879.
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This document analyzes the results of a Web-based survey conducted by the Research Department to assess how the IDB is viewed by political and corporate leaders in the region. The questionnaire included 31 questions that compared the IDB to the IMF, World Bank, CAF, BCIE and CDB. The sample includes the responses of 336 representatives from the 26 Latin American and Caribbean IDB member countries. In general, the IDB has a better image than the other multilateral organizations in understanding development problems and contributing to their solutions. Its main comparative advantage is in the design of social service projects (education, health and social security). The IDB also is clearly perceived to outperform its peers in public sector modernization and infrastructure projects. The IDBs weakest areas are related to its efficiency (lengthy loan approvals) and efforts to help discipline macroeconomic and other policies. Respondents believe that all international organizations should expand their technical assistance and knowledge activities not tied to projects or loans. For the IDB, the survey results also assign a high priority to increasing projects in social areas.
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Rihm, Alfredo, Carolina Piamonte, Eduardo Antonio Restrepo Lagos, Magda Correal, and Paula Gabriela Guerra Morán. Digital Transformation of Solid Waste Management: Waste Collection Innovation, Business Intelligence, and Digital Technologies to Transition Waste Management Towards Circularity in Latin America and the Caribbean. Edited by Claudia M. Pasquetti. Inter-American Development Bank, 2024. http://dx.doi.org/10.18235/0013169.
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If you are interested in technology and innovation, and have been wondering what are the new trends in technological and digital innovation in the solid waste sector in Latin America and the Caribbean, this publication is for you! The transition to the circular economy, climate action, the fourth industrial revolution bring new challenges to operators in the sector. Key challenges highlighted include the need for robust data and the digitization of waste management systems to meet the objectives of the circular economy. The text details the efforts of organizations such as the IDB to develop data generation and analysis tools through digital innovations. It also explores the role of smart waste technologies (SWT), such as Artificial Intelligence (AI), Internet of Things (IoT) and data analytics, in transforming integrated solid waste management (ISWM), improving operational efficiency and supporting sustainable practices. The publication delves into various technological tools used in ISMS, including business intelligence (BI), enterprise resource planning (ERP) and fleet management software. Case studies from countries such as Argentina, Colombia and Ecuador illustrate the successful application of these tools, highlighting their benefits in improving decision making, operational efficiency and overall service quality. The text concludes with recommendations for implementing smart waste technologies in the LAC region to foster digital transformation and support a circular economy model effectively.
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Sarni, Will, Jared Sheehan, and Taylor Cox. The Digital Journey of Water and Sanitation Utilities in the Caribbean: Current State and Opportunities. Inter-American Development Bank, 2023. http://dx.doi.org/10.18235/0005323.
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Digital transformation in water utilities can provide numerous benefits for the utilities themselves and the customers they serve. There are many factors that impact an organizations ability to implement digital strategies, such as access to infrastructure and capital, cultural expectations, awareness of new and innovative technologies, and technical skills. The research identified two pressing challenges: access to financial capital and access to skilled labor. It also revealed opportunities to focus on improving sensing systems for water assets, the speed of internal information communication, closing the Knowing-Doing gap, and using digital technologies to improve customer education with regard to water and wastewater issues. The paper also provides potential creative investment approaches for Caribbean utilities. These include new ways to engage with development banks, private microproject funds, and public-private partnerships to improve operational efficiency and revenue generation for utilities in the region. The target audience is anyone interested in the Caribbean utility sector, with a particular focus on stakeholders in the innovation ecosystem.
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Dávila, Javier, Mariana López Fernández, Felix R. Prieto, Edwin Tachlian-Degras, and Tomás Campero. Efficiency and Transparency in the Public Sector: Advances in Public Procurement in Latin America and the Caribbean (2002-2012). Inter-American Development Bank, 2014. http://dx.doi.org/10.18235/0006233.
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Between 2002 and 2012, countries in Latina America and the Caribbean have made considerable progress in reforming their procurement systems in terms of savings in public procurement, transparency, and access of SMEs to the public procurement market. In 2012, countries in the region saved 13.7% in the public procurement of goods and services, equivalent to US$33 billion. Moreover, 70% of public contracting is published on the internet. This document analyses the impact of reforms in public procurement in the Region in the past ten years, and summarizes 'Efficiency and Transparency in the public sector. Advances in public procurement in Latin America and the Caribbean 2002¿2012', was prepared by the Inter-American Development Bank (IDB), in cooperation with the Inter-American Network for Government Procurement (RICG in Spanish) and the Organization of American States (OAS).
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Lazonick, William, Philip Moss, and Joshua Weitz. The Unmaking of the Black Blue-Collar Middle Class. Institute for New Economic Thinking Working Paper Series, 2021. http://dx.doi.org/10.36687/inetwp159.
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In the decade after the Civil Rights Act of 1964, African Americans made historic gains in accessing employment opportunities in racially integrated workplaces in U.S. business firms and government agencies. In the previous working papers in this series, we have shown that in the 1960s and 1970s, Blacks without college degrees were gaining access to the American middle class by moving into well-paid unionized jobs in capital-intensive mass production industries. At that time, major U.S. companies paid these blue-collar workers middle-class wages, offered stable employment, and provided employees with health and retirement benefits. Of particular importance to Blacks was the opening up to them of unionized semiskilled operative and skilled craft jobs, for which in a number of industries, and particularly those in the automobile and electronic manufacturing sectors, there was strong demand. In addition, by the end of the 1970s, buoyed by affirmative action and the growth of public-service employment, Blacks were experiencing upward mobility through employment in government agencies at local, state, and federal levels as well as in civil-society organizations, largely funded by government, to operate social and community development programs aimed at urban areas where Blacks lived. By the end of the 1970s, there was an emergent blue-collar Black middle class in the United States. Most of these workers had no more than high-school educations but had sufficient earnings and benefits to provide their families with economic security, including realistic expectations that their children would have the opportunity to move up the economic ladder to join the ranks of the college-educated white-collar middle class. That is what had happened for whites in the post-World War II decades, and given the momentum provided by the dominant position of the United States in global manufacturing and the nation’s equal employment opportunity legislation, there was every reason to believe that Blacks would experience intergenerational upward mobility along a similar education-and-employment career path. That did not happen. Overall, the 1980s and 1990s were decades of economic growth in the United States. For the emerging blue-collar Black middle class, however, the experience was of job loss, economic insecurity, and downward mobility. As the twentieth century ended and the twenty-first century began, moreover, it became apparent that this downward spiral was not confined to Blacks. Whites with only high-school educations also saw their blue-collar employment opportunities disappear, accompanied by lower wages, fewer benefits, and less security for those who continued to find employment in these jobs. The distress experienced by white Americans with the decline of the blue-collar middle class follows the downward trajectory that has adversely affected the socioeconomic positions of the much more vulnerable blue-collar Black middle class from the early 1980s. In this paper, we document when, how, and why the unmaking of the blue-collar Black middle class occurred and intergenerational upward mobility of Blacks to the college-educated middle class was stifled. We focus on blue-collar layoffs and manufacturing-plant closings in an important sector for Black employment, the automobile industry from the early 1980s. We then document the adverse impact on Blacks that has occurred in government-sector employment in a financialized economy in which the dominant ideology is that concentration of income among the richest households promotes productive investment, with government spending only impeding that objective. Reduction of taxes primarily on the wealthy and the corporate sector, the ascendancy of political and economic beliefs that celebrate the efficiency and dynamism of “free market” business enterprise, and the denigration of the idea that government can solve social problems all combined to shrink government budgets, diminish regulatory enforcement, and scuttle initiatives that previously provided greater opportunity for African Americans in the government and civil-society sectors.
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Idris, Iffat. Service Delivery Modalities in Protracted FCV Settings. Institute of Development Studies, 2025. https://doi.org/10.19088/k4dd.2025.003.
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This review looks at modalities to deliver services in five sectors in fragile, conflict-affected and vulnerable (FCV) settings. The common challenge is how to bring about rapid delivery to meet pressing needs, without (further) undermining state systems. Modalities used were found to vary somewhat across the five sectors, e.g. some relying more on community participation, others on the private sector. However, in all five sectors a common focus in interventions considered to be effective was on: engaging local communities; working with community-based organizations; using public-private partnerships; keeping local/higher governments on board; and/or taking a systems approach. Ultimately, the challenges posed by each situation will be different, so the modality used will be context-specific.
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Benton, Allyson Lucinda. Institutional Analysis of the Mexican Civil Service System. Inter-American Development Bank, 2002. http://dx.doi.org/10.18235/0011015.
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The Mexican public sector has undergone a dramatic reorganization and professionalization since the initiation of economic crisis and reform in 1982. Though such reforms appear to have improved efficiency in the provision of public services, administrative changes did not include the implementation of a national career civil service. (Note: The title in this original document is in Spanish, but the document itself is in English.)
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Seitter, Keith, Emma Tipton, and Paul Higgins. Without a Strong Weather Enterprise America’s Economic Leadership is at Risk. American Meteorological Society, 2025. https://doi.org/10.1175/strong-weather-enterprise-economic-leadership-2025.
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For decades, the United States has led the world in supplying weather information that provides for the protection of life and property and supports a growing economy. This success springs from the carefully constructed balance among the government, private, nongovernmental organization (NGO), and academic sectors working in weather — known collectively as the weather enterprise. Each sector depends critically on the work of the others so that together they efficiently and effectively serve the nation’s people and support the nation’s economy. Recent reductions in staffing and funding across federal agencies threaten the carefully established balance of the enterprise, and in turn the entire chain of observations, quality control, model forecasts, and decision support for the protection of life and property. This report offers recommendations for immediate actions to restore capabilities to protect life and property from weather risks and to allow the carefully balanced public–private partnership within the weather enterprise to continue to support economic growth.
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Aboal, Diego, Paula Garda, Bibiana Lanzilotta, and Marcelo Perera. Firm Size, Knowledge Intensity and Employment Generation: The Microeconometric Evidence for the Service Sector in Uruguay. Inter-American Development Bank, 2011. http://dx.doi.org/10.18235/0008971.
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The employment impact of innovation in the heterogeneous universe of services was studied using data from the 2004-2009 Uruguayan service innovation surveys. The empirical evidence shows that the impact of product innovation on employment is positive, while process innovation appears to have no effect. The effect varies according to the skill level of the labor force, across sectors, and the type of innovation strategy pursued by firms. Process innovation activities tend to substitute low-skilled jobs with higher-skilled jobs, while product innovation allows for more gains in efficiency in the production of new products with unskilled labor and no gains with the skilled labor force. Producing technology in-house has in most cases no impact on employment, while the combined strategy of acquiring technology outside the firm and producing it in-house has strong positive effects. The results found for knowledge-intensive business services and small firms, with some exceptions, are similar to the ones found for whole sample.