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Journal articles on the topic 'Efficiency in organizations of the service sector'

Author: Grafiati

Published: 4 June 2025

Last updated: 14 July 2025

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1

HANNA, ROSINE, and TUGRUL U. DAIM. "DECISION-MAKING IN THE SERVICE SECTOR — COMPARISON OF INFORMATION TECHNOLOGY ACQUISITION BETWEEN PRIVATE AND PUBLIC INSTITUTES." International Journal of Innovation and Technology Management 04, no. 01 (2007): 41–58. http://dx.doi.org/10.1142/s0219877007000965.

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This study explores differences in decision making processes of public and private organizations in the service industry when they acquire information technologies (IT). The service sector has become increasingly important for economic growth and wealth in the United States. It is the fastest growing sector among the three traditional sectors: goods, manufacturing and services. Aside from the fast growing privately organized service business, public organizations have played an important role as service providers for many years. The public sector has also undergone significant changes towards

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Gusar, E. S., and I. N. Primyshev. "Theoretical foundations for managing service organizations in the context of digital transformations." Omsk Scientific Bulletin. Series Society. History. Modernity 8, no. 2 (2023): 138–44. http://dx.doi.org/10.25206/2542-0488-2023-8-2-138-144.

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The aim of the investigation is to study the theoretical foundations of the management of service organizations in the context of digital transformations. The authors reviewed and clarified such concepts as «digital economy» and «digital transformation». A number of reasons have been identified that cause changes in the theoretical foundations of managing service organizations in the context of digital transformations. It is noted that the main goal of managing service sector organizations in the context of digital transformations is to ensure the effective functioning of service sector organi

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Taponen, Suvituulia, and Katri Kauppi. "Service outsourcing decisions – a process framework." Journal of Global Operations and Strategic Sourcing 13, no. 2 (2020): 171–94. http://dx.doi.org/10.1108/jgoss-02-2019-0012.

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Purpose The purpose of this paper is to compare service outsourcing decisions between public and private organizations and against a theoretical decision-making framework to both understand differences across the sectors and to provide an outsourcing framework more suitable specifically for outsourcing (and for the public sector). Design/methodology/approach Multiple case studies, i.e. a study of phenomena (here outsourcing process) at various sites is used as an approach. Findings Findings indicate that public sector organizations are trailing behind private sector organizations in how the de

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Yulianti, Ida, Sri Palupi Prabandari, Dunga Dwi Barinta, and Irma Kurniasari. "The role of Public Entrepreneurship Orientation orientation and organizational learning capability on organizational performance mediated by innovation in service (study on top management of government institutions)." Ekonika : Jurnal Ekonomi Universitas Kadiri 9, no. 2 (2024): 315–35. https://doi.org/10.30737/ekonika.v9i2.5765.

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Organizational Performance is a very important aspect for the success of an organization. Good organizational performance is not only necessary for business enterprises, but it is also essential in running public service organizations such as government institutions. An organization with good performance will be able to produce quality products or services, increase customer satisfaction, and achieve the organization's strategic goals. Therefore, organizational performance in government institutions is very important to ensure the effectiveness and efficiency of quality governance. This study

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Oluwatosin Abdul-Azeez, Alexsandra Ogadimma Ihechere, and Courage Idemudia. "Achieving digital transformation in public sector organizations: The impact and solutions of SAP implementations." Computer Science & IT Research Journal 5, no. 7 (2024): 1521–38. http://dx.doi.org/10.51594/csitrj.v5i7.1273.

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Digital transformation in public sector organizations has become a pivotal driver for improving service delivery, operational efficiency, and transparency. SAP implementations offer robust solutions that can address the unique challenges faced by these entities, including complex bureaucratic processes, legacy systems, and the need for enhanced data security. This review explores the profound impact of SAP implementations on the digital transformation of public sector organizations and outlines key solutions provided by SAP to facilitate this transformation. SAP's integrated suite of applicati

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Neofitu, E. G. "Analyzing Factors of Sustainable Development of Organizations Working in Service Sector." Vestnik of the Plekhanov Russian University of Economics, no. 6 (November 25, 2023): 203–8. http://dx.doi.org/10.21686/2413-2829-2023-6-203-208.

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Sustainable development in the service sector means a concept of development, which assumes creation of adequate conditions for meeting customer needs. It embraces economic, social, ecological, cultural and technological aspects that should be taken into account for service rendering. The article studies key groups of factors affecting the sustainable development of the organization working in the service sector. Social responsibility implies that services shall take into due consideration social needs and interests, as well as accessibility for all groups of the population. Organizational and

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Nugroho, Fithriawan, Aditya Ahmad Fauzi, Rahmad Firdaus, and Marna Marna. "The Role of Digital Transformation in Enhancing Organizational Performance in Multisectoral Industries." Jurnal Syntax Transformation 5, no. 11 (2024): 1263–72. https://doi.org/10.46799/jst.v5i11.1022.

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In the era of Industry 4.0, the adoption of digital technology has become a key factor in enhancing the competitiveness and performance of organizations across various industrial sectors. Organizations that do not adopt digital technology risk falling behind in terms of operational efficiency, productivity, and customer satisfaction. In Indonesia, the implementation of digital technology in the manufacturing, retail, and service sectors still faces several challenges, including infrastructure limitations and insufficient human resource readiness. This study aims to analyze the impact of digita

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Cahyati, Tetet. "Improving Public Service Quality through the Development of Online Service Innovations in Public Sector Organizations in Indonesia." Jurnal Ilmiah Ilmu Administrasi Publik 13, no. 1 (2023): 145. http://dx.doi.org/10.26858/jiap.v13i1.45170.

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This research aims to explore the potential of online service innovations in the public sector in Indonesia to improve the quality of public services. The study employs a mixed-methods approach, including surveys, interviews, and case studies, to gather data from various public sector organizations in Indonesia. The results indicate that the development of online service innovations has the potential to improve the quality of public services, particularly in terms of accessibility, efficiency, and effectiveness. The study also identifies several challenges in implementing online service innova

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Okoye, Martina. "Effect of Information Communication Technology (ICT) on Workers’ Service Delivery in Nigerian Television Authority Awka Nigeria." Journal of Policy and Development Studies 16, no. 2 (2024): 58–68. http://dx.doi.org/10.4314/jpds.v16i2.1.

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This paper study examines the Effect of ICT on workers’ service delivery in public organizations in Nigeria. The following issues were discussed to x-ray the impact of ICT on workers efficiency and effectiveness in the organization – the concept of workers performance, effects of ICT on new work practice in public sector, information communication technology and organizational productivity, challenges of adoption of ICT in organizational productivity, addressing the challenges of ICT in public sector and prospects of ICT in public services delivery. It is the position of the paper that ICTs pr

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Narayanaswamy, Karthik, and Heramb R. Hajarnavis. "Maximizing Operational Efficiency in Healthcare." Journal of Healthcare Management Standards 2, no. 1 (2022): 1–9. http://dx.doi.org/10.4018/jhms.315820.

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Private equity investment in the healthcare sector has emerged as a powerful tool for growth and development. Healthcare organizations are increasingly turning to PE investors for strategic, operational, and financial expertise, as well as to capital funds to scale-up operations. The case study of Surya Hospitals illustrates one such successful partnership between a PE investor and a healthcare organization. The investment from SeaLink Capital Partners enabled the promoters of Surya Hospital to take the business to the next level. Private equity investments have the potential to revolutionize

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Titu, Aurel Mihail, Daniel Grecu, Alina Bianca Pop, and Ioan Radu Șugar. "Service Process Modeling in Practice: A Case Study in an Automotive Repair Service Provider." Applied Sciences 15, no. 8 (2025): 4171. https://doi.org/10.3390/app15084171.

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The automotive industry, especially the after-sales service segment, faces significant challenges due to economic changes and market dynamics. In this context, the optimization of service processes becomes essential to increase the performance and profitability of organizations in the industry. However, there is a lack of research that specifically and in detail explores how to model service processes to improve performance in this sector. Most studies focus on general aspects of quality management or process optimization without addressing the particularities of after-sales services in the au

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Mamasoliyeva Shokhista Abdugapparovna and Kurbanov Anvar Alamovich. "Mechanisms for Increasing the Economic and Organizational Efficiency of the Management of the Medical Service Sector." Texas Journal of Medical Science 18 (March 30, 2023): 150–53. http://dx.doi.org/10.62480/tjms.2023.vol18.pp150-153.

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The medical service sector is one of the most important and rapidly growing sectors globally. However, the efficient management of this sector faces various challenges, including limited resources, increasing costs, and rising demand for healthcare services.

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Silva, Wagner N., Marco A. Vaz, and Jano M. Souza. "A Collaborative Model of Information Technology Strategic Plan for the Government Sector." International Journal of Distributed Systems and Technologies 4, no. 4 (2013): 29–38. http://dx.doi.org/10.4018/ijdst.2013100103.

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Information Technology (IT) is strategic for organization management (Stair & Reynolds, 2005), although, many companies lack IT governance and planning, skilled people, defined and institutionalized methods and procedures, internal controls and indicators, and structures for agreement service levels and information security, legality, and economy. In this scenario, a minimum organization and control in the use of resources is needed to boost technical and administrative efficiency, with a focus on IT governance. An Information Technology Strategic Plan (ITSP) aims at discovering the resour

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Yellanki, Srinivas Kalyan. "Operational Efficiency through Service Integration: Insights from Platform-Based Business Models." International Journal of Engineering and Computer Science 10, no. 12 (2021): 25756–72. https://doi.org/10.18535/ijecs.v10i12.4681.

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Today's organizations are grappling with pressing issues related to efficiency. The public sector is innovating, adopting strategies and practices used by the private sector in its relentless quest for a delicate balance between costs and innovation. The private sector, on the other hand, has been challenged to generate profitable growth by questioning the conventional operating income equation of increased revenues less increased expenses, exploring how revenue lines can be enhanced without linearly increasing the corresponding expenses. This exploration is being escalated by the advances in

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Bakharev, Evgeniy, and Alexander Anisimov. "OMNI-CHANNEL MANAGEMENT AS A PRIORITY FOR THE DIGITAL TRANSFORMATION OF ORGANIZATIONS IN THE B2B DISTRIBUTION AND SERVICE SECTOR." Bulletin of the South Ural State University series "Economics and Management" 18, no. 3 (2024): 167–79. http://dx.doi.org/10.14529/em240312.

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This paper studies the importance of determining priorities for the digital transformation of business. With new trends and technologies enabling omni-channel digital consumer experiences, B2B dis-tribution and service organizations need to adapt management practices and tools to today's digital environ-ment. This study identifies trends in the digital transformation of organizations in the B2B distribution and service sector. This is achieved by analyzing the current state of the digital transformation of organizations in the B2B distribution and service sector and identifying issues and key

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Samuel Adedoyin, Ernest Amiens, Airenvbahihe Igbinedion, and Samson Abolarinwa. "ORGANIZATIONAL SUPPORT AND CUSTOMER SERVICE EFFICIENCY IN THE HOSPITALITY SECTOR IN NIGERIA." International Journal of Accounting, Management, Economics and Social Sciences (IJAMESC) 3, no. 3 (2025): 758–72. https://doi.org/10.61990/ijamesc.v3i3.492.

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This study investigated the influence of perceived organizational support - specifically employer, supervisor, and coworker support - on customer service efficiency within hospitality organizations in Nigeria. Using cross sectional research design and with data elicited from a sample of 252 respondents, the study employed descriptive and inferential analyses to evaluate the relationship between various support dimensions and service delivery outcomes. The results reveal that all three forms of organizational support contribute positively to customer service efficiency, with supervisor and cowo

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Pradhan, Gopal Man, Prakash Shrestha, and Debendra Kumar Wagle. "Human Resource Management Activities, Employee Retention and Turnover in Nepalese Service Sector Organizations." Journal of Business Management and Information Systems 11, no. 2 (2024): 54–63. http://dx.doi.org/10.48001/jbmis.1102004.

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This study aims to examine the impact of human resource management (HRM) activities, which include employee promotion, training and development, and financial rewards on employee retention and employee turnover trends. This survey comprised managerial and assistant-level employees from commercial banks and other service businesses. The results show an influential and positive relationship between employee promotion, training and development financial rewards, and employee retention. In contrast, there is a considerable negative association between employee promotion, training and development a

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Amin, Keval, and Erica E. Harris. "Nonprofit Stakeholder Response to Going-Concern Audit Opinions." Journal of Accounting, Auditing & Finance 32, no. 3 (2015): 329–49. http://dx.doi.org/10.1177/0148558x15604989.

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Using a sample of industry-diverse nonprofit organizations, we find support for stakeholders’ use of nonprofit going-concern audit opinion (GCO) reports. We study the reactions of the three largest nonprofit stakeholder groups: donors, service recipients, and managers. Our findings suggest that although large (sophisticated) donors respond negatively to a GCO, small (unsophisticated) donors contribute more following a GCO. We also find that service recipients spend more at service-oriented organizations than at charitable nonprofits following a GCO. Finally, managers respond to a GCO by increa

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Ugochukwu Francis Ikwuanusi, Okeoma Onunka, Samuel Jesupelumi Owoade, and Abel Uzoka. "Digital transformation in public sector services: Enhancing productivity and accountability through scalable software solutions." International Journal of Applied Research in Social Sciences 6, no. 11 (2024): 2744–74. http://dx.doi.org/10.51594/ijarss.v6i11.1724.

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Digital transformation in public sector services is crucial for enhancing productivity and accountability, ensuring efficient service delivery to citizens. This process involves integrating scalable software solutions that streamline operations, improve data management, and facilitate communication among various stakeholders. Key areas of focus include cloud computing, data analytics, and automation technologies, which empower public agencies to optimize workflows and respond promptly to citizen needs. Cloud computing offers the flexibility and scalability necessary for managing large volumes

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Musinov, Dilshod Sultanovich. "IMPROVEMENT OF ORGANIZATIONAL AND ECONOMIC MECHANISMS OF ECONOMIC GROWTH IN THE SERVICE FIELD." International Journal of Education, Social Science & Humanities. FARS Publishers 11, no. 1 (2023): 619–30. https://doi.org/10.5281/zenodo.7548527.

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The organization of the organizational and economic mechanism that has been formed in the service sector in our republic for full control and management of the services market. Classification of indicators that determine economic efficiency in the service sector, and the study of the methodology for assessing labor efficiency.

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Pramod Kumar Muppala. "Resilient government services: adopting devops for public sector efficiency." World Journal of Advanced Research and Reviews 25, no. 1 (2025): 2188–201. https://doi.org/10.30574/wjarr.2025.25.1.3565.

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The public sector encounters traditional difficulties due to compartmentalized administrative structures, traditional information technology frameworks, and sluggish implementation procedures that obstruct its ability to adjust to shifting citizen needs and regulatory requirements. This manuscript examines how DevOps methods, which foster collaboration with automation while promoting continuous advancement, enable public sector transformation through increased efficiency, improved resilience, and modernized operations. Public agencies that deploy constant integration/continuous delivery (CI/CD

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Bowen, John, and Robert C. Ford. "Managing Service Organizations: Does Having a “Thing” Make a Difference?" Journal of Management 28, no. 3 (2002): 447–69. http://dx.doi.org/10.1177/014920630202800309.

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The authors conducted an extensive review of literature to see if there was evidence indicating there are differences in the management of services and manufacturing organizations. The literature identified differences that related to measurements used to assess effectiveness and efficiency, differences in production strategies and differences in production processes between organizations producing tangible goods and those producing intangible services. The results of the review indicate that there are a number of important and defendable differences between managing a manufacturing firm and a

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Huang, Qingnan. "Critically Analyze the Management Problems Brought about by the Co-production of Multiple Companies." Frontiers in Business, Economics and Management 9, no. 3 (2023): 201–3. http://dx.doi.org/10.54097/fbem.v9i3.9655.

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Multi -department cooperation has become a modern development trend. Together with the public sector and the private sector and the volunteer departments, public services not only accelerate efficiency to protect citizen rights and interests, but also help the development of social organizations. Out of the purpose of solving people's problems faster and serving the people, multiple departments work together. However, the values, goals, and the differences of corporate culture have brought many problems. In order to better protect the rights and interests of the people, different organizations

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Bylkov, Vladimir, and Anastasia Kuzmina. "Professional Development of Personnel Is the Basis for Improving the Competitiveness of Service Sector Organizations." Bulletin of Baikal State University 33, no. 3 (2023): 508–17. http://dx.doi.org/10.17150/2500-2759.2023.33(3).508-517.

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For organizations that operate in the market of goods and services, the main goal is to steadily increase competitiveness. Achievement of the set goals and objectives is possible on the basis of professional development of personnel. This is due to the crucial role of the human factor in improving production efficiency. The article presents the results of a study indicating the possibilities of increasing competitiveness in the process of transition to innovative personnel development. The characteristic of the existing personnel development system is given. The interrelation of personnel trai

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Laihonen, Harri, Aki Jääskeläinen, and Sanna Pekkola. "Measuring performance of a service system – from organizations to customer-perceived performance." Measuring Business Excellence 18, no. 3 (2014): 73–86. http://dx.doi.org/10.1108/mbe-08-2013-0045.

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Purpose – The purpose of this paper is to investigate the implications of the networked and open nature of the service business on performance measurement. The literature has acknowledged that the value of service is increasingly produced by service systems, but solutions for measuring the performance of a service system are still lacking. Design/methodology/approach – The paper constructs a conceptual framework for capturing performance of a service system by combining ideas from the service management and performance measurement literatures. This framework is then applied in two service syst

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Muslim Akanmu, Diekola, and Norshahrizan Nordin. "Six Sigma Practices Integrated with IR 4.0 for Sustainability in Malaysian Healthcare Industry." International Journal of Public Health Research 12, no. 01 (2022): 1528–35. http://dx.doi.org/10.17576/ijphr.1201.2022.07.

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Provision of safe, reliable, and affordable care while improving performance and efficiency remains a challenge in the healthcare sector. This study, therefore, reviews the previous researches on the effect of six sigma and industrial revolution 4.0 technologies (IR 4.0) on sustainability as there is still a paucity of literature on the implementation of the practices in the healthcare sector. Notably, the growing challenges within service organizations have motivated healthcare organizations to upgrade their conventional delivery system to a smart sophisticated systems. Thus, this present stu

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Al-zoubi, Ali Falah. "Creative Marketing as a Strategic Introduction to Enhance the Competitive Advantages in Jordanian Service Organizations: A Case Study." International Journal of Marketing Studies 9, no. 2 (2017): 78. http://dx.doi.org/10.5539/ijms.v9n2p78.

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The study aims at identifying the concept as well as the factors of creative marketing in service organizations and recognizing the development in the service sector at a global level. The sample of the study was comprised of (16) Jordanian service organizations that were intentionally chosen. The sampled organizations represent 16% of the population. The study is an attempt to find out the role of creative marketing in reaching the competitive advantage in Jordanian service organizations while depending upon the basic factors of creativity in the marketing mix (7Ps). The significance of the s

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ЧЕПУЛЯНИС, А. В., А. В. ТИТОВА, and Н. И. КОТОВСКАЯ. "PERFORMANCE INDICATORS OF PUBLIC SECTOR ORGANIZATIONS." Экономика и предпринимательство, no. 4(153) (June 15, 2023): 295–301. http://dx.doi.org/10.34925/eip.2023.153.4.056.

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В статье освещаются теоретико-методические аспекты оценки эффективности деятельности организаций и учреждений государственного сектора. С теоретической точки зрения авторами раскрываются такие дефиниции, как экономическая эффективность и социальная эффективности бюджетного учреждения. Деятельность бюджетных учреждений имеет ряд особенностей, что не позволяет применить общую методологию экономического анализа эффективности и результативности организаций реального сектора. Для устранения таких ограничений в работе раскрываются критерии и широкий круг показателей, которые дают возможность объекти

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Šašić, Đevad, Merima Tanović, and Amel Delić. "Utjecaj dobrog upravljanja na povećanje zadovoljstva građana uslugama javnog sektora / Good Governance Impact on Increasement of Citizen Satisfaction with Public Sector Services." Pregled: časopis za društvena pitanja / Periodical for social issues 62, no. 1 (2021): 41–57. http://dx.doi.org/10.48052/19865244.2021.1.41.

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Contemporary activities of both private and public sector enacts new methods and principles in terms of adapting to everyday market changes. Public sector organizations, including local self-government institutions, are challenged with new demands that are not always easily achieved. At such a time, the application of contemporary managerial concepts, such as New Public Management and Good Governance, are crucial for the efficiency and effectiveness of the public sector organizations. In transitional countries, and especially those that are candidates for accession to the European Union, such

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Shri Gajula Praveen Kumar and Dr. Vijaya Lakshmi Mohanty. "Examining the Operational Efficiency and Socio-Economic Influence of Farmer Producer Organizations (Fpos) in Telangana's Agricultural Sector." International Research Journal on Advanced Engineering and Management (IRJAEM) 2, no. 05 (2024): 1803–15. http://dx.doi.org/10.47392/irjaem.2024.0267.

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The study investigates the effectiveness and impact of Farmer Producer Organisations (FPOs) in Telangana, focusing on socio-economic profiles, service effectiveness, and beneficiary attitudes. Three FPOs in Warangal, Hanumakonda, Yadadri Bhongir, and Kodangal were selected based on government certification. A sample size of 300 beneficiaries was interviewed, revealing characteristics such as education level, occupation, and income. Analysis shows moderate levels of extension agency contact, information utilization, and market orientation. Beneficiaries’ express satisfaction with enabled servic

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Toropova, Irina Semenovna. "MODERN ASPECT OF INTERNAL CONTROL AND AUDIT IN RUSSIAN FEDERATION." Scientific Bulletin: finance, banking, investment., no. 3 (52) (2021): 31–41. http://dx.doi.org/10.37279/2312-5330-2020-3-31-41.

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The conduct of financial and economic activities of organizations, both budgetary and commercial, is associated with possible risks of non-compliance with the current legislation, making unreasonable management decisions by the top and middle management, which leads to reputational and financial losses. In order to forestall financial and reputational losses, organizations form an internal control system. In the Russian Federation, the formation of normative and legislative regulation of the organization and conduct of internal financial control and audit is taking place, both in relation to c

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Čižikienė, Janina. "The Role Of Leadership in Adopting Quality Management System in Social Service Sector." Journal of Intercultural Management 11, no. 2 (2019): 179–99. http://dx.doi.org/10.2478/joim-2019-0014.

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Abstract Objective: The research is to analyse the theoretical leadership assessment assumptions, to determine the compatibility of managers’ assessment by choosing to implement the quality management system EQUASS (The European Quality in Social Services) in a social service organization. Methodology: Research Methods are based on researchers’ insights, applying scientific literature analysis and synthesis methods, discussing leadership styles and leadership factors, questioning survey leaders’ opinions on participation in implementing quality management system in EQUASS, taking into account

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Tan, Yi Chyn Ezra, Nur Amalina Muhammad, and Aulia Ishak. "Empowering Organizational Learning with Philosophical Tools of Lean Six Sigma in Service Sectors." Semarak Advanced Research in Organizational Behaviour 2, no. 1 (2025): 13–36. https://doi.org/10.37934/sarob.2.1.1336a.

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Lean Six Sigma (LSS) has become a prominent methodology for improving efficiency and quality across various industries, including the service sector. However, its philosophical foundations are often overlooked, with many organizations focusing solely on its practical tools. This study aims to bridge that gap by integrating LSS philosophical tools into organizational learning (OL) processes, enhancing understanding and application. The research examines the relationship between key LSS philosophical tools—such as Lean Leadership, Lean Management, Lean Culture, Change Management, and Employee En

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НЕХАЙЧУК, Д. В., Д. А. ГУЛЯЕВ, А. М. ТАРАСЕНКО, and Р. Э. АЛЕДИНОВ. "DEVELOPMENT OF THE SERVICE SECTOR OF THE REGION IN THE CONTEXT OF MODERN PROBLEMS OF BUSINESS ORGANIZATION." Экономика и предпринимательство, no. 11(148) (May 13, 2023): 513–18. http://dx.doi.org/10.34925/eip.2022.148.11.096.

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Научная статья посвящена вопросам развития сферы услуг в современных условиях хозяйствования. Показана основные проблемы и перспективы бизнеса в сфере услуг. Рассмотрены нормативно-правовые акты, регулирующие развитие сферы услуг, а также показаны их регуляторные недостатки. Выделена роль сферы услуг в формировании валового регионального продукта и показана их динамика, а также основные подотрасли. Рассмотрены государственные меры поддержки по стимулированию развития предпринимательства в сфере предоставления услуг. Предложены конкретные направления повышения эффективности предприятий сферы ус

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EKATERINA S., OGORODNIKOVA, GUSEVA TATYANA I., and SHURALEVA NATALYA N. "ALLOCATIVE EFFICIENCY OF MODELS OF ORGANIZATIONAL AND ECONOMIC MECHANISM OF SOCIAL SERVICES IN RURAL AREAS." Scientific Works of the Free Economic Society of Russia 234, no. 2 (2022): 131–53. http://dx.doi.org/10.38197/2072-2060-2022-234-2-131-153.

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In the context of the challenges of the neoindustrial stage of the economy, the problem of priority development of human capital industries, the search for new mechanisms to ensure high quality of their growth is being actualized. This problem is particularly acute in relation to the population of rural areas, which are significantly inferior to the city in terms of quality of life. The purpose of this study is to determine the allocative efficiency of social service producers in rural areas, and then compare these indicators with the expansion of the non-state sector of social service produce

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Madewi, Ketut Ayusia, Mahsina Mahsina, and Arief Rahman. "Kinerja Keuangan Badan Layanan Umum RSUD dr. Soedomo Trenggalek dengan Metode Value for Money." Equity: Jurnal Akuntansi 4, no. 1 (2023): 40–50. http://dx.doi.org/10.46821/equity.v4i1.404.

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Hospital RSUD dr. Soedomo Trenggalek is a public service organization which provides services in the healthcare sector. BLUs financial management model is flexible. Therefore measuring financial performance is necessary. Value for money can be used to evaluate the use of an organizations budget in terms of efficiency and effectiveness in economic aspects. The research aims to analyze and to determine the financial performance of RSUD dr. Soedomo Trenggalek uses the value for money method for testing. This study uses a descriptive qualitative approach and data is collected from the 2018-2022 Bu

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De França, Jose Antonio. "Performance assessment and sustainability of Civil Society Organizations." International Journal for Innovation Education and Research 9, no. 3 (2021): 456–71. http://dx.doi.org/10.31686/ijier.vol9.iss3.3004.

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This article presents the results of a quanti-qualitative research process that introduces a theoretical model of sustainability assessment of non-profit Civil Society Organizations (CSO) within the tertiary sector. The theoretical model, in the quantitative approach, is composed of performance assessment indicators, efficiency and efficacy metrics, and a cash flow generation matrix (CGM) by applying basic matrix algebra. In the qualitative approach, the model encompasses indicators of satisfaction and social integration. In both approaches, the evaluation is separated by project, both individ

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Bashiruddin Ahmad, Haliah Haliah, and Andi Kusumawati. "The Transformation of Public Sector Accounting in Encouraging Improvement of Public Service Quality." International Journal of Economics and Management Sciences 1, no. 4 (2024): 214–27. http://dx.doi.org/10.61132/ijems.v1i4.255.

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The transformation of public sector accounting is critical for enhancing the quality of public services. This evolution is driven by the need for greater transparency, accountability, and efficiency within government operations. Traditional accounting practices, often characterized by a focus on compliance and financial reporting, are being replaced by more comprehensive frameworks that emphasize performance measurement and management. This shift is largely influenced by globalization, technological advancements, and the increasing expectations of citizens for improved public services. By adop

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ЩЕРБИНА, А. В. "CUSTOMER LOYALTY OF RESTAURANT BUSINESS ENTITIES AS A FACTOR OF EFFICIENCY OF SERVICE SECTOR ORGANIZATIONS." Экономика и предпринимательство, no. 12(161) (January 11, 2024): 894–99. http://dx.doi.org/10.34925/eip.2023.161.12.173.

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В статье предпринята попытка исследования деятельности субъектов ресторанного бизнеса как одного из ключевых сегментов сферы услуг с позиции формирования эффективной системы управления лояльностью клиентов. Систематизированы факторы и особенности потребительского спроса на специфическом рынке ресторанного бизнеса. Определена модель исследования влияния позиционирования на лояльность к предприятиям общественного питания, на основании расчета которой сформулированы основные черты лояльности к хозяйствующим субъектам сферы общественного питания. The article attempts to study the activities of res

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G., MABIALA, LINSKY D.V., ROMANYUK E.V., and TRUSEVICH E.V. "THE SOCIO-ECONOMIC AND TECHNOLOGICAL MODELS FOR INCREASING THE EFFICIENCY OF THE SERVICE SECTOR ORGANIZATIONS." ISSUES OF SOCIAL-ECONOMIC DEVELOPMENT OF SIBERIA, no. 3(49) (2022): 64–74. http://dx.doi.org/10.18324/2224-1833-2022-3-64-74.

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Tsekhla, S. Y., and E. V. Minin. "Creating a model for optimizing transport services in the tourism sector: Seamless organization of processes." Services in Russia and Abroad 17, no. 6 (2023): 176–87. https://doi.org/10.5281/zenodo.10445286.

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<em>The article presents methodological foundations and practical recommendations for creating a model of seamless transport services in the field of tourism. The study analyzes the data on Russian transport services in tourism, the identifies tasks of organizing coordinated integrated transport services for tourists, and develops recommendations for creating a model of seamless transport services in the field of tourism, which can affect the efficiency of processes and increase the economic benefits of the transport industry. The main function of the seamless model is to combine transport fac

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Koteswara Rao Yarlagadda. "Cross-platform integration using event-driven architecture." World Journal of Advanced Engineering Technology and Sciences 15, no. 1 (2025): 1292–99. https://doi.org/10.30574/wjaets.2025.15.1.0280.

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Event-driven architecture (EDA) has revolutionized cross-platform integration across multiple industries, transforming how organizations handle real-time data processing and system responsiveness. EDA implementations have demonstrated remarkable improvements in operational efficiency and service delivery, from telecommunications to financial services and healthcare to smart cities. The architecture enables seamless handling of complex event streams, allowing organizations to instantaneously process and respond to critical data points. EDA has enhanced network management and service provisionin

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Ayyagari, Madhavi, Sanjai Parahoo, and Heather Lea Harvey. "Marketing of Public Services." Economic Analysis 51, no. 1-2 (2018): 60. http://dx.doi.org/10.28934/ea.18.51.12.pp60-78.

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Public services are provided by government and have been traditionally supply-oriented. Changing citizen expectations put pressure on government agencies and public sector organizations to be accountable for efficiency and effectiveness. Further, the quest to enhance international competitiveness by ranking high in the echelons of world’s best governments, led to the adoption of proven marketing philosophy and methodologies in the domain of public service as well. The present study aims at examining the impact of Service quality, Reputation and Consumer Engagement on Customer Perceived Value,

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Dr., Andrew Sulle, and Mwinuka Filberth. "The Potentials and Challenges of Outsourcing Public Services in Developing Countries: Evidences from a Tanzanian Public Sector Organization." International Journal of Management Sciences and Business Research 09, no. 08 (2020): 44–49. https://doi.org/10.5281/zenodo.4972620.

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<em>Outsourcing has become a common feature of public service management in many part of world. This approach is being used by public organizations to strengthen their core competencies to ensure cost-effective management of resources. Besides the assumed potential benefits, the outsourcing can also bring a number of challenges. The purpose of this study is to assess the actual experiences of outsourcing of services in a public sector organization with the aim of outlining the benefits, challenges and lessons for future outsourcing initiatives. The study focuses on Urban Water Supply and Sanit

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Avianti, Widiya, Hilman Abdurrahman, and Millawati Millawati. "Factors for Improving Employee Performance in Public Service Organizations in the Aquaculture Sector." Innovation Business Management and Accounting Journal 4, no. 1 (2025): 133–39. https://doi.org/10.56070/ibmaj.2025.013.

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Performance Appraisal System (SKP). According to this regulation, the performance appraisal of civil servants consists of two main aspects, namely the work results achieved and behavioral assessments related to work behavior. It aims to improve the effectiveness and efficiency of civil servant performance appraisals, as well as ensuring that civil servants provide the best public services to the community. Identifying factors that can increase motivation and analyzing performance appraisals that hinder efforts to increase employee motivation within the Organizations in the Aquaculture Sector o

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BELLINI, Elyrouse Cavalcante de Oliveira, Maurício Assuero Lima de FREITAS, Vanessa Costa e. SILVA, Raquel Moura Lins ACIOLI, and Islândia Maria Carvalho de SOUSA. "MANAGEMENT MODEL IN CARE EFFICIENCY PRIMARY HEALTH: A COMPARATIVE ANALYSIS BETWEEN DIRECT ADMINISTRATION AND SOCIAL ORGANIZATIONS IN SOUTHEAST BRAZIL." Boletim de Conjuntura (BOCA) 19, no. 56 (2024): 348–77. https://doi.org/10.5281/zenodo.13845945.

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The increasing demand for public health services requires the implementation of efficient management practices to ensure the quality and sustainability of the system. Since the 2000s, governments have been contracting with the third sector for the provision of health services, arguing that this would lead to efficiency gains. This study aimed to analyze and compare the efficiency of primary health care provided directly by public administration and by health social organizations (HSOs), private entities from the third sector, in municipalities in southeastern Brazil. To this end, a two-stage o

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YUNUS SARIYILDIZ, ABDURRAHMAN. "TALENT MANAGEMENT IN HEALTHCARE WORKERS DURING THE HEALTH 4.0 PROCESS." International Journal of Social Sciences and Management Review 08, no. 01 (2025): 120–31. https://doi.org/10.37602/ijssmr.2025.8108.

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Healthcare organizations are focusing on talent management in the healthcare sector and its role in the Health 4.0 process within a rapidly digitizing world. Factors such as demographic changes in the healthcare sector and hospitals, as well as increasing service demands, highlight the importance of Human Resources Management (HRM) once again. Talent management is critically important, particularly for attracting, developing, and retaining employees in healthcare services. Enhancing the skills of healthcare workers and increasing their leadership capacity directly impacts organizational succes

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Alwi, Muchamad Nurdin, Djarot Hindarto, Anna Marina, and Dudi Yudhakusuma. "Efficiency and Effectiveness: Enterprise Architecture Strategies for Healthcare Service." International Journal Software Engineering and Computer Science (IJSECS) 3, no. 3 (2023): 386–97. http://dx.doi.org/10.35870/ijsecs.v3i3.1813.

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In a globally evolving health landscape, attaining maximum efficiency and efficacy is of the utmost importance. The present study investigates the utilization of Enterprise Architecture tactics to enhance healthcare services, specifically by streamlining operations and boosting overall effectiveness. Through an examination of organizational processes, patient care, information management, and healthcare delivery, this study sheds light on the transformative potential of EA as a framework. This research investigates the strategic alignment of health systems through the application of EA princip

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Kusena, Priscilla. "Information, Communication and Technology (ICT) Governance in Public Organizations: A Study of the Nigerian Communications Commission (NCC)." TEXILA INTERNATIONAL JOURNAL OF MANAGEMENT 9, no. 1 (2023): 58–65. http://dx.doi.org/10.21522/tijmg.2015.09.01.art005.

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With the growing level of adoption and utilisation of Information and Communication Technology (ICT) in the 21st century, it is cardinal to examine Information Technology Governance (ITG) in relation to approaches utilizable in public sector organizations for efficiency and effectiveness. Therefore, this work examines information, communication, and technology governance in public organizations with a focus on the Nigerian Communications Commission (NCC). The specific objective covers the level of involvement of Information Technology Governance (ITG) and the Information Technology Governance

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Faisal Shah, Abdullah Shah, Jadul, and Abdul Jabbar. "The Impact of E-Governance Implementation on Public Trust and the Efficiency of Service Delivery." Annual Methodological Archive Research Review 3, no. 3 (2025): 54–62. https://doi.org/10.63075/3yey1t51.

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E-Governance has become a pivotal tool in modernizing public administration, aiming to enhance transparency, accountability, and efficiency in government operations. This study examines the impact of e-governance implementation on public trust and the efficiency of service delivery within public sector organizations. Through a review of existing literature and statistical analysis including demographic analysis, reliability testing, correlation, and regression analysis of cross-sectional survey data collected from 108 participants from public sector using a simple random sampling method, this

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