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Maulana, Danis, Nur Lailany Fenny Beauty, Farizi Rachman, and Ristanti Akseptori. "Penilaian Business Sustainability Menggunakan Model European Foundation for Quality Management pada Tenant Wirausaha Merdeka." JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS 9, no. 2 (2024): 327–43. http://dx.doi.org/10.29407/nusamba.v9i2.21002.
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Research aim: Analyzing the impact of the EFQM 2020 model on assessing business sustainability and business orientation categories of Wirausaha Merdeka tenants using Structural Equation Modeling and EFQM self-assessment. Method: The research uses quantitative data, the SEM (Structural Equation Modeling) method, and EFQM self-assessment. Research Finding: The results of the SEM analysis reveal that organizational culture and leadership, driving performance and transformation, and strategic and operational performance positively influence business sustainability. On the other hand, purpose, vision, and strategy, creating sustainable value, and stakeholder perceptions negatively influence business sustainability. Additionally, engaging stakeholders does not influence business sustainability. Meanwhile, based on the EFQM self-assessment results, it is found that 5 tenants are product-oriented, 16 tenants are process-oriented, and 2 tenants are system-oriented. Theoretical contribution/Originality: This research extends the application of EFQM to more specifically measure the sustainability level of vocational tenant startups, mainly focusing on the specific dimensions of business sustainability. Practitioner/Policy implication: This study adopts the EFQM Model to assess the sustainability of vocational tenant businesses. This study will thoroughly analyze the scores obtained for each EFQM criterion and identify the critical factors contributing to business sustainability. The results of this evaluation will serve as a basis for formulating more targeted recommendations for improvement and development. Research limitation: The EFQM self-assessment focused solely on obtaining the business orientation category through questionnaire responses, lacking in-depth evaluation through interviews.
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Shaaban, Safaa, and Mohamed A. Khalek Hassan. "The european foundation for quality management (efqm) model scale: a quantitative instrument." Journal of Management and Science 11, no. 3 (2021): 61–65. http://dx.doi.org/10.26524/jms.11.27.
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The purpose of the paper is to present a scale to measure EFQM model application in any organization as an instrument. This paper will present a set of original information and tool for the Model users. A quantitative research strategy with SPSS uses to test the validity and reliability of the presented questioners. The EFQM model scale will guide and support future research lines in this field of management. A literature review from previous publications wasconducted. Many papers were selected and aspects related to the purpose. The suggested scale was tested with around 100 NGOs in the Middle East testing the EFQM criteria validity and reliability.The study result presents a clear scale and instrument help to measure the nine criteria presented as a main component for this model, and more furthermore a dozen lines of future research.
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TÓTH, Barna, and Edit SZŰCS. "EFQM Model and Quality Management: Leadership and Innovation." Cross-Cultural Management Journal XVII, no. 1 (2025): 17–25. https://doi.org/10.70147/c271725.
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The purpose of this study is to examine the relationship between the EFQM (European Foundation for Quality Management) model and other widely used quality management frameworks. The EFQM model offers a structured, holistic approach to continuous improvement that prioritizes management and organizational culture, which enables organizations to develop and increase performance. Together with systems such as ISO and Six Sigma, EFQM can play a framework role in increasing competitiveness between industries. The research analyzes how management styles and organizational culture can influence the acceptance and long-term sustainability of quality management practices. The results all point to the fact that management has a significant impact on the successful implementation or unsuccessful implementation of quality management systems. In addition, the study identifies the most important research gaps, especially concerning industry-specific applications, as well as the impact of leadership styles on quality improvement initiatives. It was concluded that future research should focus on the relationship between digital transformation and the EFQM model, considering its sustainability and potential to support innovation in different sectors.
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Hameed, Miami. "The application of the radar approach in the European Foundation Quality Management (EFQM)." Iraqi Journal of Intelligent Computing and Informatics (IJICI) 1, no. 2 (2022): 78–85. http://dx.doi.org/10.52940/ijici.v1i2.14.
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In managing today's dynamic and challenging business environment, managers want to show that their firms stand apart. The most common way to do this is to raise performance levels consistently. An organization's progress toward organizational excellence can be measured using the European Foundation for Quality Management (EFQM) Excellence Model, which is the most accurate and relevant method. The EFQM model is used in this research to provide a novel integrated strategy for improving overall organizational Performance. RADAR's approach and the proposed technique based on fuzzy Logic were used in a case study at the Iraqi Oil Tanker Company to demonstrate the applicability of the proposed method, which was demonstrated by using the European Foundation for Quality Management framework to identify strengths and opportunities for improvement ( EFQM). The Matlab software was used to implement the recommended strategy.
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Ahidar, Ikram, Imadeddine Oubrahim, and Forough Farhadi Cheshmeh Morvari. "THE USE OF THE EXCELLENCE EFQM MODEL IN THE HEALTHCARE SECTOR." Journal of Engineering, Management and Information Technology 1, no. 2 (2023): 75–84. http://dx.doi.org/10.61552/jemit.2023.02.004.
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As the healthcare sector is under growing pressure to enhance patient outcomes and reduce costs, quality management systems are becoming increasingly essential to ensure high-quality care and efficient operations. The EFQM (European Foundation for Quality Management) model serves as a framework for assessing an organization's quality management system. This paper provides an overview of the implementation of EFQM in the healthcare sector based on the literature analysis. Findings revealed that the EFQM model is unsuitable for the hospital sector and needs to be customized before it can be used for practical application. In addition, the EFQM model can also be integrated into local, national, or international country-specific models. However, regarding the model's application sector, the EFQM model can be applied to any specialty (emergencies, medical services, primary care services, intensive care services, and so on). To the best of our knowledge, the proposed study is the first that sheds light on the importance of the integration and customization of the EFQM model when it is used in the healthcare sector by various case studies in the literature.
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Taraza, Effrosyni, Sofia Anastasiadou, Christos Papademetriou, and Andreas Masouras. "Evaluation of Quality and Equality in Education Using the European Foundation for Quality Management Excellence Model—A Literature Review." Sustainability 16, no. 3 (2024): 960. http://dx.doi.org/10.3390/su16030960.
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Purpose: The purpose of this study was to determine the effects of the European Foundation for Quality Management (EFQM) Excellence Model on education and its contribution to ensuring high-quality education equality. Design/Methodology/Approach: A systematic literature review was conducted based on data from three academic publishers (Taylor & Francis, Emerald, and Elsevier Science Direct). Of the 69 journal articles, 61 were published between 2003 and 2023 and documented the results of the EFQM quality tool, and 8 articles were removed. Findings: The study highlights the results of applying the EFQM Excellence Model in the educational sector. Based on the bibliographic review, the feasibility of using the model in primary, secondary, and tertiary education is identified. We examine the findings related to using the model to ensure equality in high-quality education and the challenges faced by educational systems, with the ultimate goal of meeting student expectations. Research limitations/Implications: An important limitation is that the data were only drawn from three major publishers and the authors did not have access to all the relevant databases, since the search for articles was carried out in English only. The search for articles was limited by the keywords, as the EFQM Excellence Model was originally designed for the private sector. Practical implications: The results and limitations recorded in the study and the presentation of the 88 articles motivate academic researchers to conduct further study and fill the gap left by the limited number of publications on the application of the EFQM Excellence Model in the educational sector. Originality/Value: The EFQM Excellence Model has not been widely implemented in the high-quality educational sector and the existing literature reviews are limited. More research in the field of education is needed to determine the contribution of the excellence model to the evaluation of high-quality education.
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Hemsworth, David. "An Empirical Assessment Of The EFQM Excellence Model In Purchasing." International Business & Economics Research Journal (IBER) 15, no. 4 (2016): 127–46. http://dx.doi.org/10.19030/iber.v15i4.9715.
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This study focuses on the important concepts of quality management, internal customer satisfaction, and business performance within the neglected purchasing unit of manufacturing firms on the basis of the European Foundation for Quality Management (EFQM) Excellence Model, thus, filling a void in the existing literature. In doing so, this study tests the viability of the EFQM model in a single functional unit. Three hypothesis were generated based on the EFQM model to identify the specific relationships between purchasing’s quality management practices (EFQM enabler), internal customer satisfaction, and business performance (EFQM results). The hypotheses were tested through structural equation modeling based on a sample of 306 purchasing agents within manufacturing. The results indicated that the EFQM seem to be a viable model that represents what impacts implementing QMP enablers will have on the resultants, ICS and OP. Additionally, the results identified that the extent of adoption of quality management purchasing has a direct positive impact on improving internal customer satisfaction and an indirect positive impact on business performance mediated by internal customer satisfaction, as predicted by the EFQM model. This study highlights the positive impact of adoption of EFQM in the purchasing area, thus, lends support to purchasing departments trying to justify the implementation of quality management practices to their administrations. Additionally, it gives upper management, looking for ways to improve the company’s bottom line, the specifics to do this through the implementation of quality management practices in purchasing. Management and purchasing departments are given a blueprint for improving their performance.
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de Menezes, Lilian M., Ana B. Escrig-Tena, and Juan C. Bou-Llusar. "Sustainability and Quality Management: has EFQM fostered a Sustainability Orientation that delivers to stakeholders?" International Journal of Operations & Production Management 42, no. 13 (2022): 155–84. http://dx.doi.org/10.1108/ijopm-10-2021-0634.
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PurposeAs a Quality Management (QM) framework, the European Foundation for Quality Management (EFQM) Excellence Model has stakeholder management at its core. In EFQM (2012), based on which assessments were made until 2021, “creating a sustainable future” was a fundamental principle, but how it translated to a Sustainability Orientation and delivered to stakeholders remains questionable. This study aims to investigates the Sustainability Orientation within EFQM (2012) and its associations with Results for stakeholders.Design/methodology/approachLongitudinal assessments of recognized-for-excellence organizations by a partner of EFQM are considered. Using factor analysis, scores on the sub-criteria that defined “creating a sustainable future” are investigated, and a Sustainability Orientation is inferred. Panel regressions and structural equation modeling assess the correlations between Sustainability Orientation and Results. A qualitative analysis follows, where sustainability reports from role-models within this population are text mined to examine whether and how they reflected the guidance in EFQM (2012) concerning “creating a sustainable future”.FindingsDirect and indirect positive associations between the Sustainability Orientation implied by EFQM (2012) and stakeholder-performance are confirmed. Yet, inferences from text mining of reported priorities of role-models of excellence illustrate that EFQM (2012) might have driven different strategies towards sustainability.Originality/valueDespite conceptualizations that the EFQM model embeds a Sustainability Orientation, to the best of the researchers’ knowledge, its existence and likely impact remain to be examined. By combining longitudinal statistical analysis, structural equation models and text mining, consistent insights on the link between Sustainability Orientation and organizational performance are obtained.
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van Schoten, Steffie, Carolien de Blok, Peter Spreeuwenberg, Peter Groenewegen, and Cordula Wagner. "The EFQM Model as a framework for total quality management in healthcare." International Journal of Operations & Production Management 36, no. 8 (2016): 901–22. http://dx.doi.org/10.1108/ijopm-03-2015-0139.
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Purpose – To guide organizations toward total quality management (TQM), various models have been developed such as the European Foundation for Quality Management Excellence Model (EFQM Model). The purpose of this paper is to conduct a longitudinal investigation of whether the EFQM Model can serve as a framework for TQM in healthcare. Design/methodology/approach – Data on a national representative survey about quality management (QM) in the hospital population in the Netherlands were used to conduct this study. The survey had five measurement points between 1995 and 2011. Findings – The results of the study show that applying the EFQM Model in hospitals is related to improvement in organizational performance over time, a feedback loop in which hospitals use their results to further improve their organizational processes is established, and improvement is stronger when all the model’s elements are considered simultaneously. Practical implications – The results of the study can be applied by quality managers of healthcare institutions to achieve higher quality of care. Originality/value – Previous research on the relationship between the EFQM excellence model and TQM neglects two essential characteristics of the TQM philosophy, namely, the holistic perspective on QM and the presumed feedback loop of organizational performance that feeds a cycle of continuous quality improvement. The study provides new insights into the long-term benefits of applying the EFQM Model as a framework for TQM in healthcare.
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Portela Maquieira, Silvia, Juan José Tarí, and José F. Molina-Azorín. "Transformational leadership and the European Foundation for Quality Management model in five-star hotels." Journal of Tourism Analysis: Revista de Análisis Turístico 27, no. 2 (2020): 99–118. http://dx.doi.org/10.1108/jta-02-2019-0007.
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Purpose This work analyses quality management (through the European Foundation for Quality Management-EFQM-model) and transformational leadership in hotels in Spain. Design/methodology/approach The study analyses 102 5-star and 5-star large luxury hotels that answer a questionnaire on transformational leadership and the EFQM model. It analyses the degree of importance of quality and transformational leadership in hotels, the significant differences between groups of hotels (according to stars, size, modality and type of product) and the association between transformational leadership and quality. Findings The results show the levels of quality and transformational leadership, minor significant differences between groups and an association between the two variables. In general, chain-affiliated hotels have a higher level of leadership and a more advanced employee and process management than independent hotels. Also, those hotels that focus on a vacational product show a lower attention to the strategy dimension in the EFQM model. The number of employees is not an important factor to adopt quality. Finally, transformational leadership allows hotels to advance in the development of quality management. Originality/value Although there are studies on quality management that show the importance of leadership for quality, there are few studies that examine transformational leadership and quality in the same study, mainly in the tourism industry, and especially in the case of the hotel industry.
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Hashem, Tareq Nael. "Marketing Logistics in Reaching Organizational Excellence: Mediating Role of the European Foundation for Quality Management Excellence Model." Journal of Hunan University Natural Sciences 49, no. 4 (2022): 137–50. http://dx.doi.org/10.55463/issn.1674-2974.49.4.14.
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This study is novel because it gathered between constructs of marketing logistics and reaching organizational excellence according to variables of the EFQM model. This hybrid gathering between constructs was not presented before – as far as the researcher knows – and it may help marketers and marketing managers in supporting marketing department efforts through the aid of excellence models, which may have the ability to increase the success factors of the marketing department. The current study aimed at examining the influence of marketing logistics dimensions (such as customer profiling, goods distribution, transportation, packaging & information, customer service, and reverse logistics) on organizational efforts in order to reach organizational excellence through the mediating influence of the European Foundation for Quality Management (EFQM) excellence model. The study adopted the quantitative approach through a questionnaire distributed to a total of 189 marketing managers or their representative within 591 food manufacturing and packaging organizations in Jordan. Through AMOS and SPSS, the study results accepted the central hypothesis. Therefore, it appeared that marketing logistics could aid organizational efforts to reach organizational excellence through the mediating influence of the EFQM excellence model. Among variables of marketing logistics adopted, the study referred that customer profiling was the most influential in supporting organizational efforts to reach excellence, followed directly by customer satisfaction. It indicated that all internal operations directed towards customers might help deliver the organization to excellence. In terms of mediating influence of EFQM excellence mode, the study indicated that marketing logistics unite with EFQM to support all sensitive areas of marketing strategies within an organization, which can develop results of EFQM efforts through supporting enablers. The study recommended the need for food manufacturing and packaging organization in Jordan to focus more on good distribution and transportation of their goods based on profiling their customer and locating high-demand areas.
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I, KARUNA. "A Study on Working Capital Management in Automotive chassis Manufacturing Pvt Ltd." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 08, no. 05 (2024): 1–5. http://dx.doi.org/10.55041/ijsrem34012.
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The effective management of working capital is crucial for all companies. Key elements of working capital management include days sales outstanding (DSO), days inventory outstanding (DIO), days payable outstanding (DPO), and cash conversion cycle (CCC). A study conducted on 332 Czech companies, 20 of which were certified by the EFQM (European Foundation for Quality Management) Model, investigated how these components of working capital management impact a company's profitability. Two regression models were utilized for testing - pooled regression and maximum likelihood estimation (MLE). The results indicated that all components of working capital management have a negative effect on profitability. Interestingly, the interaction between EFQM certified companies and working capital components had a positive impact on profitability, suggesting a beneficial relationship between these components and profitability for certified firms. However, it was found that receiving a quality certificate/award from the EFQM Excellence Model actually decreased a company's profitability. Keywords Working capital, Firm profitability CCC, EFQM, Czech firms
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Berssaneti, Fernando Tobal, Ana Maria Saut, Májida Farid Barakat, and Felipe Araujo Calarge. "Is there any link between accreditation programs and the models of organizational excellence?" Revista da Escola de Enfermagem da USP 50, no. 4 (2016): 650–57. http://dx.doi.org/10.1590/s0080-623420160000500016.
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Abstract OBJECTIVE To evaluate whether accredited health organizations perform better management practices than non-accredited ones. METHOD The study was developed in two stages: a literature review, and a study of multiple cases in 12 healthcare organizations in the state of São Paulo, Brazil. It surveyed articles comparing hospital accreditation with the EFQM (European Foundation for Quality Management) model of excellence in management. According to the pertinent literature, the accreditation model and the EFQM model are convergent and supplementary in some aspects. RESULTS With 99% confidence, one can say that there is evidence that accredited organizations scored better in the evaluation based on the EFQM model in comparison to non-accredited organizations. This result was also confirmed in the comparison of results between the categories Facilitators and Results in the EFQM model. CONCLUSION There is convergence between the accreditation model and the EFQM excellence model, suggesting that accreditation helps the healthcare sector to implement the best management practices already used by other business sectors.
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Vukomanovic, Mladen, Mladen Radujkovic, and Maja Marija Nahod. "EFQM EXCELLENCE MODEL AS THE TQM MODEL OF THE CONSTRUCTION INDUSTRY OF SOUTHEASTERN EUROPE." JOURNAL OF CIVIL ENGINEERING AND MANAGEMENT 20, no. 1 (2014): 70–81. http://dx.doi.org/10.3846/13923730.2013.843582.
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Over the years the European Foundation for Quality Management Excellence model (EFQM) has become a popular performance management tool and representation of Total Quality Management (TQM) in Europe. Although the model has been tested and supported by many questionnaire surveys, EFQM has never been validated on real self-assessment scores obtained from companies. Therefore this study validates the model on scores from 34 construction companies in South Eastern Europe. The analysis shows that: a) there is an enabler excellence construct that is obtained by each enabler criteria; b) there is a result excellence construct that is obtained by each result criteria; and c) the EFQM model is most suitable for Contractor type organizations. Furthermore, we have found that the EFQM weights do not entirely correspond with the construction industry. Therefore we present new weights for the better use in the construction. Although this study proves EFQM to be a good representation of TQM in the construction industry, further improvements are needed. This is especially evident within investor and consultant type organization, where the criteria of Policy and Strategy, Leadership and Processes, People results and Client results showed certain limitations.
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Zárraga-Rodríguez, Marta, and M. Jesús Álvarez. "Efficient information-related practices in companies committed to EFQM." TQM Journal 28, no. 6 (2016): 798–813. http://dx.doi.org/10.1108/tqm-03-2015-0040.
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Purpose The purpose of this paper is to explore whether or not companies committed to quality management within the European Foundation for Quality Management (EFQM) Excellence Model framework use and manage the information in an efficient way, i.e., they have developed information capability. In particular, this research investigates the links between information capability and the EFQM Excellence Model. Design/methodology/approach This study is an extension of previous work by Zárraga-Rodríguez and Alvarez (2013), which was a first qualitative approach to the subject. In that work the EFQM Excellence Model criteria were analysed to see if somehow they illustrate practices associated to a company’s information capability, self-analysis reports of a set of quality award winners were reviewed and interviews were conducted with members of those companies. The present research adopts a quantitative approach to gain deeper knowledge. Through a questionnaire survey the perceptions of managers in companies committed to the EFQM Excellence Model with respect to information capability-related practices and about the information they managed are captured. Findings The analysis shows evidence that many information practices are common practices among companies committed to the EFQM Excellence Model and reveals information practices that should be improved. Originality/value Practices that lead to efficient use and management of information have not been studied in detail in companies committed to quality management within the EFQM Excellence Model framework. Companies that are aware of the importance of handling quality information when making the decisions will find in this study a set of practices they can implement in order to achieve excellent performance based on the use and management of information.
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Dania, Tomáš, Kateřina Mlejnková, and Ida Rašovská. "Quality Destination Management." Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 67, no. 4 (2019): 1027–37. http://dx.doi.org/10.11118/actaun201967041027.
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Tourism is recognized as a significant industry worldwide, a key sector and source of development and income in several countries. The article focuses on quality management in tourist destinations in the Czech Republic. The overall objective of the present study is to uncover the evaluation of destination management by tourist organisations. Hence, the importance of destination management for each organisation based on the model of excellence EFQM (European Foundation for Quality Management) is evaluated. Moreover, the article highlights and assesses the difference between organisations which possess a certificate of quality and those which do not. Furthermore, the findings of the research, the data for which were collected from respondents at tourism organisations in the Czech Republic, can be used for assessing the competitiveness of destinations and for recommendations for sustainable development in the future.
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Romana, Fernando Acabado, and Carlos Guillen Gestoso. "Adopting a New Management Model Supported by European Foundation for Quality System." International Journal of Economics, Business and Management Research 06, no. 05 (2022): 19–43. http://dx.doi.org/10.51505/ijebmr.2022.6503.
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This article aims to study and prove the adoption of a new Management Model, in a process of organizational transformation and in the case in particular through changes in the shareholder body, the change of generation and especially by the inclusion of the professional management team, in consequence of the key performance indicators improvement, including the EFQM score as an all.
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Martínez, Belén. "Calidad. ¿Qué es el modelo EFQM (European Foundation for Quality Management)?" Anales de Pediatría Continuada 6, no. 5 (2008): 313–18. http://dx.doi.org/10.1016/s1696-2818(08)74887-x.
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Escrig-Tena, Ana B., Beatriz Garcia-Juan, and Mercedes Segarra-Ciprés. "Drivers and internalisation of the EFQM excellence model." International Journal of Quality & Reliability Management 36, no. 3 (2019): 398–419. http://dx.doi.org/10.1108/ijqrm-08-2017-0161.
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Purpose Although the European Foundation for Quality Management (EFQM) Excellence Model has been widely adopted throughout Europe, a thorough examination of the factors that contribute to the internalisation of the model (i.e. a substantive adoption) has been neglected in the literature. The purpose of this paper is to present a model that analyses the drivers of the real internalisation of the EFQM excellence model, with a focus on the role of motives for adoption, and appraisal and compensation systems. Design/methodology/approach An empirical study was carried out based on a sample of Spanish organisations that had been awarded EFQM recognition. Structural equation models, cluster analysis and ANOVA were used to examine the research questions. Findings Internal motives concerning the creation of a participative style are the main driver of internalisation. Moreover, having an appraisal system-oriented towards the development of employees helps the substantive adoption of the EFQM model. These findings reinforce the importance of the soft elements of the EFQM model. Originality/value This study enhances evidence about the motives for adoption and their influence on the internalisation of the EFQM model. It analyses internalisation in a novel context, EFQM recognised organisations, and contributes to the debate about the efficacy of the EFQM model to performance improvement, by unveiling the factors that could foster the internalisation of the model within the organisational routines.
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Nabitz, Udo, Achim Schaefer, and Jan Walburg. "EFQM Qualitätsmanagement: Einzelfallstudie in einer Beratungsstelle." SUCHT 52, no. 1 (2006): 35–47. http://dx.doi.org/10.1024/2006.01.04.
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Fragestellung: Ist der Ansatz der European Foundation for Quality Management (EFQM) geeignet um das Qualitätsniveau einer Suchtberatungsstelle zu verbessern? </p><p> Methodik: In einer Einzelfallstudie wird die fünfjährige Durchführung des EFQM Qualitätsmanagements unter Einbezug aller Mitarbeiter beschrieben und zu drei Messzeitpunkten in 1998, 2000 und 2003 empirisch überprüft. </p><p> Ergebnisse: Das Qualitätsniveau der Beratungsstelle stieg von Niveau drei auf Niveau vier gemäß der EFQM-Kriterien. Die Beratungsstelle hat 30 Teilkriterien zur Prozessqualität systematisch umgesetzt und evaluiert. Es zeigte sich vor allem eine Verbesserung bezüglich 12 Teilkriterien zur Ergebnisqualität. </p><p> Schlussfolgerungen: Der EFQM-Ansatz führt zu einer Qualitätsverbesserung. Die
 Ergebnisse der Einzelfallstudie müssen durch weitere Studien repliziert werden.
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Sütőová, Andrea, Katarína Teplická, and Martin Straka. "Application of the EFQM Model in the Education Institution for Driving Improvement of Processes towards Sustainability." Sustainability 14, no. 13 (2022): 7711. http://dx.doi.org/10.3390/su14137711.
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Effective process management is a basic prerequisite for increasing the quality and performance of educational organizations. The aim of the paper is to point out the potential for the application of the European Foundation for Quality Management (EFQM) Model 2020 to improve and perfect the processes in a Slovakian vocational school towards sustainability. We used the latest version of the EFQM Model and applied the questionnaire method to conduct a self-assessment. A study of the documentation was also carried out to get more insight into the processes of the school. The application of the EFQM Model 2020 pointed out weaknesses in areas such as those titled Organizational Culture, Driving Performance & Transformation, and Stakeholder Perceptions—namely, the perceptions of employees and partners. Improvements were primarily recommended in the fields of culture management to support changes, motivational processes to support creativity and innovation, human resource planning processes, employee training and development, performance indicators and performance management, and employees’ and partners’ perception measurement to enhance sustainable value for the students and key stakeholders. The paper contributes to the body of knowledge in the field of quality and performance management of Vocational Education and Training (VET) providers.
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Sharifi Moghaddam, Behrouz, Abrisham Rashidzadeh Davan, Morteza Musakhani, and Daryush Gholamzadeh. "Effectiveness of EFQM Model Implementation: a survey on Iranian automotive after sale services companies." Brazilian Journal of Operations & Production Management 14, no. 2 (2017): 153. http://dx.doi.org/10.14488/bjopm.2017.v14.n2.a3.
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It is nearly a decade that Iranian companies attempt to obtain European foundation for quality management (EFQM) organizational excellence award with guidance of public sector, spending enormous financial cost and utilization of human resources. Authors experiences an expert or consultant in implementing this pattern in several companies is motivated them to perform a research about effectiveness of EFQM pattern in Iranian companies.In this regard, automotive after-sales services companies that engaged in achieving EFQM award have been chosen as the study population. To evaluate effectiveness of this pattern, several dimensions of organization based on research literature, patterns and theories translated to operational and measurable indicators. Questionnaires were completed by a sample of employees and managers, were used for data collection. Research hypotheses were tested by comparison of coupled mean before and after implementation of EFQM model. Results suggest that the effectiveness of EFQM model implementation in Iranian companies, is very low and only in some dimensions.
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Shahin, Arash, Hadi Balouei Jamkhaneh, and Sayedeh Zahra Hosseini Cheryani. "EFQMQual: evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach." Measuring Business Excellence 18, no. 3 (2014): 38–56. http://dx.doi.org/10.1108/mbe-12-2012-0057.
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Purpose – The major aim of this investigation is to propose a novel approach for evaluating the implementation of the European Quality Award, i.e. the model of European Foundation for Quality Management (EFQM). Design/methodology/approach – The EFQM model includes both enablers and results, while in the service quality gaps model, only the gaps between the organization and customer are studied. In this paper, a new approach has been proposed to assess seven determined gaps in implementing the EFQM model based on the concepts of the service quality gaps model and the ServQual approach. The new approach to the EFQMQual has been examined in Isfahan Province Gas Company using different viewpoints of senior and middle managers and senior experts on four elements of determined gaps. These include perceptions of goals, expectations of goals, perceptions of assessment and expectations of assessment. Findings – Findings indicate that leadership and key results criteria have the lowest and the highest gap values, respectively. In addition, the fifth gap, i.e. the difference between expectations of assessment and perceptions of assessment, has the lowest average, while the seventh gap, i.e. elements of the EFQM model, has the highest average. With regard to the correlation among the seven gaps, it became obvious that there is a significant correlation among the first, fifth and sixth gaps; and also between the fourth and fifth gaps. Finally, based on the Pareto rule, the priority of the criteria related to each of the gaps has also been determined. Research limitations/implications – One of the limitations of this study is the complexity of the concepts in the questionnaires, which makes it difficult for respondents to understand the items of the questionnaires. To overcome this, therefore, the researcher has attached a guideline to the distributed questionnaires. Originality/value – As the literature review indicates, there has not been any research on integrating the concepts of the service quality gaps model, the ServQual approach, and the EFQM model, while also analyzing the weak and strong results obtained from implementing the EFQM model based on such an integrated approach. The significance of the study lies further in the fact that based on an approach similar to the proposed EFQMQual, such concepts can be applied for evaluating the implementation of other quality award systems.
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Medne, Aija, Inga Lapina, and Arturs Zeps. "Sustainability of a university’s quality system: adaptation of the EFQM excellence model." International Journal of Quality and Service Sciences 12, no. 1 (2020): 29–43. http://dx.doi.org/10.1108/ijqss-09-2019-0108.
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Purpose Modern trends show that universities are searching for new solutions to increase efficiency and improve quality by considering approaches of quality system development that link with strategy and include extensive analysis of risks, processes and stakeholders. The approach that best fits the institution has to be in line with the institution’s strategic objectives, quality culture and policy and key performance indicators. The purpose of this paper and case study is to discover if sustainable development may be achieved by using an appropriate quality system development approach, such as the European Foundation for Quality Management (EFQM) excellence model. Design/methodology/approach To analyse sustainability and development of the quality system adapted in a higher-education institution, a literature review of different quality management approaches and models was performed. The research includes a case study of the university’s quality management framework based on an adapted EFQM excellence model emphasising on strategic development in the context of sustainability. The key focus of the research is to discover how universities could better focus on sustainable development and benefit from a quality system based on an adapted EFQM excellence model. Findings Literature analysis indicated that some of the sustainability development activities a university may use are possible to be integrated through quality system models and development approaches. The findings from the literature suggest that the EFQM excellence model may provide a management framework and a comprehensive overview of a university for identifying necessary improvements and promoting the implementation of advancement activities on the road to sustainable development. The principles of the EFQM excellence model may guide in setting a strategic focus on sustainable development of universities. Originality/value Sustainability and sustainable development of a university are analysed in terms of quality aspects of higher education, and the research results reveal the main sustainability elements to be analysed and implemented through a university’s strategy and improvement processes. The Riga Technical University quality system called “RTU Excellence Approach” development analysis is given as a case study.
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Sariyev, Nail, and Janka Táborecká-Petrovičová. "Performance measurement in a “hidden champion” company: An empirical study." Risk Governance and Control: Financial Markets and Institutions 12, no. 1 (2022): 21–32. http://dx.doi.org/10.22495/rgcv12i1p2.
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The purpose of the paper is to review and evaluate the performance of a specific type of globally successful innovative company introduced to scientific literature as “hidden champion” by Simon (1990), using a combination of traditional financial key performance indicators (KPIs) with the modern evaluation method of the European Foundation for Quality Management (EFQM) model. The results showed that there are many areas in the selected company where EFQM allows building an effective management system, applied as a benchmarking tool for using the experience of leading companies. The joint utilisation of the KPIs and the EFQM model helps to create an objective picture and evaluate the organization in a relatively complex way. This paper provides in-depth insights into the application of new models in practice that are still scarce and may serve as a base for further research realized on larger samples. This work shows for the first time the application of EFQM commonly used in large organizations, for the special category of small and medium-size enterprises (SMEs) companies called “hidden champions” (HCs). In general, there is a lack of studies in domestic literature devoted to the concept of “hidden champions”. This paper contributes to this field from the perspective of quality management, and it provides also valuable insight for practice.
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Kafetzopoulos, Dimitrios, and Katerina Gotzamani. "Investigating the role of EFQM enablers in innovation performance." TQM Journal 31, no. 2 (2019): 239–56. http://dx.doi.org/10.1108/tqm-09-2018-0124.
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Purpose The purpose of this paper is to develop a conceptual framework to investigate how the European Foundation for Quality Management (EFQM) excellence model enablers influence the four types (product, process, organizational and marketing) of innovation performance of a manufacturing firm. Design/methodology/approach The study uses survey data from a sample of 580 manufacturing firms in Greece and employs structural equation modeling to test the developed hypotheses. Findings The results reveal that enablers of the EFQM model are either directly or indirectly associated with the four types of innovation. Furthermore, the findings show that it is essential for a firm to manage all the facilitating enablers included in the EFQM model, since they cannot boost innovation when implemented in isolation. Research limitations/implications The sample is limited to one country (Greece). In addition, researchers have to assess the same relationships considering the effect of external factors such as environmental uncertainty. The potential consequences of enablers on innovation performance may be mediated by customer or people results. Practical implications The empirical findings of the present study help managers to develop the appropriate quality strategies and allocate the respective resources according to the desired type of innovation. Originality/value Based on the multi-dimensional structure of quality, this empirical study determines the contribution of EFQM model enablers to specific innovation performance dimensions of manufacturing companies.
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Garza-Reyes, Jose Arturo, Fred Visnevskis, Vikas Kumar, and Jiju Antony. "A review and comparative analysis of the Russian Federation Government Quality Award." Measuring Business Excellence 19, no. 4 (2015): 1–16. http://dx.doi.org/10.1108/mbe-08-2014-0028.
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Purpose – The paper aims to present a review and comparison of the Russian Federation Government Quality Award (RFGQA) with the three major business excellence models, Malcolm Baldrige National Quality Award (MBNQA), European Foundation for Quality Management (EFQM) Award and Deming Prize. Design/methodology/approach – The paper briefly reviews the RFGQA through a desk-top research method. Then, it adapts the comparative approach used in a similar study by Vokurka et al. (2000). Thus, the comparative analysis consisted in contrasting two characteristics of the RFGQA with those of the MBNQA, EFQM Award and Deming Prize, namely, award descriptors (i.e. objectives and criteria) and emphasis placed on excellence criteria (i.e. weighting). The study also includes a mapping assessment to explore up to what extent the RFGQA addresses the criteria of the major models. Findings – Although the RFGQA was designed based on the concept and structure of the EFQM model, the results of the study indicate that there are still differences among them, especially in terms of internal business processes. RFGQA finds more differences with the MBNQA and Deming Prize excellence models than with the EFQM. Practical implications – This research would benefit organisations and managers in Russia, as they will be able to acquire a deeper knowledge on the RFGQA. This may facilitate its awareness and implementation. Originality/value – The paper expands the current knowledge in the area of quality management and models for business excellence, as it is among the very first investigations to have studied the RFGQA model.
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Yao, De Li, Ze Chao Du, and Yang Hu. "Application of EFQM-Based Excellence Model in PPP Projects." Applied Mechanics and Materials 174-177 (May 2012): 2957–65. http://dx.doi.org/10.4028/www.scientific.net/amm.174-177.2957.
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Public Private Partnerships (PPP) is widely applied in worldwide infrastructure development. The performance of the PPP project company should be under monitoring of the public sector to ensure that the reasonable interests of the public users are not sacrificed. In this regard, a key issue is the qualitative and quantitative measurement of the services provided by the project company. This paper introduces the European Foundation for Quality Management (EFQM) based excellence model, which has been popularly used in enterprise management, into the PPP projects. Firstly, a comprehensive literature review is conducted, that, an EFQM Model is introduced and its advantages for PPP projects are analyzed. Then, the performance evaluation criteria are established and the performance indicators are identified for PPP projects based on literature review. Finally, a performance evaluation model for PPP projects in general is formulated based on the EFQM model.
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Ramazan, ERTURGUT, and SOYSEKERCI Serhat. "Leadership Performance and Corporate Quality Culture in Strategic Organizations: The EFQM Based Transformational Leadership Model for Armed Forces." Journal of Research in Business, Economics and Management 4, no. 3 (2015): 385–92. https://doi.org/10.5281/zenodo.3965881.
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In today's world, which is referred to as a global village, the competition of national and International organizations is increasing and it has become an obligation for organizations of all scales to manufacture quality goods and to give quality service. Organizational culture is a guideline potential of the employees, managers and the behaviours and beliefs of the organization as a whole. It is evaluated that without the active participation and creative power of the employees within strategic public bodies such as the Armed Forces, institutionalization of quality efforts will not be possible. In this study, the EFQM (European Foundation for Quality Management) Excellence Model and the Transformational Leadership Model, which is a postmodern leadership model, is synthesized and presented as the "EFQM Based Transformational Leadership Model" in order to increase employee performance and institutionalize quality culture in the Armed Forces. In this context, a theoretical analysis of EFQM Excellence Model and Transformational Leadership has been scoped out. In the following section, the EFQM Based Transformational Leadership Model which consists of the sixteen steps of Transformational Leadership and the expected results of the model in the creation of a quality organization for the efficiency and performance in the Armed Forces is proposed.
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Tirado Morueta, Ramón, and Sara Conde Vélez. "Análisis estructural de la convivencia escolar desde el modelo de la European Foundation Quality Management (EFQM)." Educatio Siglo XXI 33, no. 1 (2015): 195. http://dx.doi.org/10.6018/j/222561.
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Ante la ausencia de estudios que aborden de forma estructural el fenómeno de la convivencia escolar, este artículo presenta un análisis complejo de la gestión de la convivencia en centros de educación secundaria. Para ello, sin ánimo de excluir otras alternativas, se toma como marco de referencia el modelo de la European Foundation Quality Management (EFQM). La muestra la componen un total de 46 centros educativos de Andalucía que pertenecen a la red “Escuela: Espacio de Paz”. Como instrumento se utiliza el cuestionario,<br />aplicado a 46 coordinadores y 46 familiares, integrantes de las comisiones de convivencia escolar. Para el análisis se recurre al uso de ecuaciones estructurales que permite observar las relaciones de influencia entre factores. Los resultados confirman la validez del modelo EFQM para el análisis de la convivencia escolar, si bien, se insiste en la necesidad de replicar el estudio y de fortalecer la validez teórica del modelo.
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Favaretti, Carlo, Paolo De Pieri, Emanuele Torri, et al. "An EFQM excellence model for integrated healthcare governance." International Journal of Health Care Quality Assurance 28, no. 2 (2015): 156–72. http://dx.doi.org/10.1108/ijhcqa-02-2014-0022.
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Purpose – The purpose of this paper is to account for a ten-year experience with the European Foundation for Quality Management (EFQM) Excellence Model implemented in the Trento Healthcare Trust. Design/methodology/approach – Since 2000, the EFQM Excellence Model provided an overarching framework to streamline business process governance, to support and improve its enablers and results. From 2000 to 2009, staff performed four internal (self) and four external EFQM-based assessments that provided guidance for an integrated management system. Over the years, key controls and assurances improved service quality through business planning, learning and practice cycles. Findings – Rising assessment ratings and improving results characterized the journey. The average self-assessment score (on a 1,000 points scale) was 290 in 2001, which increased to 610 in 2008. Since 2006, the Trust has been Recognized for Excellence (four stars). The organization improved significantly on customer satisfaction, people results and key service delivery and outcomes. Practical implications – The EFQM Model can act as an effective tool to meet governance demands and promote system-level results. The approach to integrated governance discussed here may support similar change processes in comparable organizations. Originality/value – The paper describes a unique experience when implementing EFQM within a large Italian healthcare system, which had a broader reach and lasted longer than any experience in Italian healthcare.
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Tong, Van Luy, and Truong Van Luu. "USING THE DELPHI TECHNIQUE AND EFQM MODEL APPROACH TO BUILD A CONCEPTUAL MODEL FOR CONSTRUCTION PROJECT PERFORMANCE." Financial and credit activity problems of theory and practice 6, no. 59 (2024): 322–34. https://doi.org/10.55643/fcaptp.6.59.2024.4523.
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This study presents a new conceptual framework for evaluating the performance of construction projects, based on an adaptation of the European Foundation for Quality Management (EFQM) model. Although the EFQM model is widely used for quality management and performance evaluation, there have been few studies to date that have used it to measure the performance of projects, which is a very important issue in the construction industry. The EFQM model is designed for organisations, so if it is to be used for construction projects, appropriate modifications are needed. That is, the criteria and attributes of the original EFQM model need to be modified. Therefore, the aim of the study is to develop a new set of criteria and their attributes. The attributes are drawn from previous studies and adapted to construction projects. The set of criteria and their attributes form a conceptual model for measuring construction project performance. The model was validated through semi-structured interviews with 20 experts. The results of the study showed that the conceptual model had five enabler criteria, two result criteria, and 50 criteria attributes. The qualitative and quantitative analysis results of the Delphi technique confirmed the importance of these criteria and their reliability. The results of the study will contribute to promoting the application of the EFQM model in the field of construction project management. In addition, stakeholders can use the model as a tool to evaluate the performance of construction projects.
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Fonseca, Luis, António Amaral, and José Oliveira. "Quality 4.0: The EFQM 2020 Model and Industry 4.0 Relationships and Implications." Sustainability 13, no. 6 (2021): 3107. http://dx.doi.org/10.3390/su13063107.
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The European Foundation for Quality Management (EFQM) 2020 model is a comprehensive and updated business model that encompasses sustainability and shares features with Industry 4.0, emphasizing transformation and improved organizational performance, yet with different theoretical and practical foundations. This research highlights the EFQM 2020 model’s novelties and its relationships/implications with the Industry 4.0 paradigm, contributing to the Quality 4.0 body of knowledge. Several linkages between the EFQM 2020 model and Industry 4.0 have been identified, namely, at the criteria level and guidance points, which can support successful digital transformation by combining quality and excellence with Industry 4.0. However, given the model’s generic and non-prescriptive nature, there is no specific reference to the nine Industry 4.0 pillars. Additionally, the links between direction and organizational culture and leadership criteria and driving performance and transformation are not evident, which might be a concern for business and technology transformation strategies. Managing knowledge, skills, and capabilities is critical for the successful adoption of Industry 4.0. The EFQM model adds a strategic and technologically unbiased perspective to Industry 4.0, providing an integrated business excellence framework for Quality 4.0. With empirical support of the model application, future research is recommended to develop this subject further.
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Yskak, Nabi. "Expanding the Application of EFQM model for Institutional Accreditation of Educational Organizations." Advances in Social Sciences Research Journal 8, no. 1 (2021): 289–95. http://dx.doi.org/10.14738/assrj.81.9624.
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Relevance of this article topic consists in the necessity to find some alternative to the existing practice of using of the 2015 Standards and Guidelines for Quality Assurance in the EHEA (ESG-15) for accreditation of educational organizations in Kazakhstan.
 This study purpose is to develop the ways of expanding the European Foundation for Quality Management (EFQM) use for institutional accreditation of universities. Methods: comparativ analysis, formalization method. Results: 1) the genesis, functions and levels of educational organizations’ accreditation in Kazakhstan are described; 2) existence of the link between EFQM and ESG-15 is proved, however, EFQM is more adapted to institutional accreditation of higher education institutions; and 3) it is shown if formalized data are used to prescribe the scores when filling in the RADAR matrix, then filling in the RADAR matrix will be easier, and subjectivity will decrease, and accuracy will increase.
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Çağlar, Yiğit, and A. Kadir Varoğlu. "Optimizing Strategic Transformation with EFQM Model: A Contingency Theory Perspective." Business Systems Research Journal 16, no. 1 (2025): 130–51. https://doi.org/10.2478/bsrj-2025-0007.
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Abstract Background The EFQM Model, launched by the European Foundation for Quality Management (EFQM), is widely adopted by transforming organizations. Conducting research with an academic perspective on these models is crucial to comprehend their potential fully. While Contingency Theory has not yet gained widespread recognition for this purpose, it can play a fundamental role in shaping organizations’ transformational domains. Objectives To evaluate the feasibility of the EFQM Model in transformation by integrating theoretical concepts with practical applications across the Environment, Size, Technology, and Strategy domains while minimizing ESG risks. Methods/Approach Quantitative analysis, employing Linear Programming (LP), is utilized to explore the interaction between 25 sub-criteria derived from EFQM and contingency theory, with data from 50 participants being analysed using operational research-based LP optimization and sensitivity analysis. Results The EFQM Model showcases feasibility in managing ESG risks and driving transformations with above-average success rates in the case study. Notably, the “Size” transformation domain plays a vital role in strategic transformations, alongside other sub-criteria, as indicated by various sensitivity analyses. Conclusions The EFQM criteria’ methodological approach closely aligns with the transformation perspective of contingency theory, holding potential to enhance future business system research.
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Silva, Jackson André da, Ana Clara Pastor Tejedor, and Jesús Pastor Tejedor. "Using the balanced scorecard as a measurement tool for comparing models of excellence in management." Revista Ibero-Americana de Estratégia 13, no. 4 (2014): 18–32. http://dx.doi.org/10.5585/ijsm.v13i4.2013.
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This work aims to make a comparative analysis of management excellence models European Foundation Quality Management (EFQM), Baldridge Performance Excellence Program (BPEP) and Modelo de Excelência da Gestão (MEG), using BSC’s perspectives as a measuring tool. The methodology used was content analysis, where it sought to analyze the score of the criteria and sub-criteria for each of the models and their relationships with BSC’s perspectives. The results show similar points between the three models tested (EFQM, BPEP and MEG) as well as a relationship between each sub-criteria and their respective scores with the BSC perspectives, making it possible to quantify how each model contributed for each perspective of the BSC.
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Sá, José Carlos, Ana Rita Oliveira, José Dinis Carvalho, Gilberto Santos, and Francisco Silva. "New Conceptual Model for Excellence in Business Towards Sustainable Development." Quality Innovation Prosperity 27, no. 2 (2023): 33–60. http://dx.doi.org/10.12776/qip.v27i2.1866.
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Purpose: The purpose of this paper is to understand whether or not the European Foundation for Quality Management (EFQM) Model and the Shingo Model promote and are embedded into the three pillars of sustainability, as well as to propose a conceptual model for excellence in business towards sustainability. Methodology/Approach: Following the PRISMA methodology, 102 articles were included in the review. A bibliometric co-citation network was created based on those publications to understand the link between the topics, using the VOSViewer software. This paper presents a literature review on the topics of the EFQM and Shingo Model, Corporate sustainability (CS), and the relationship between the excellence models and CS. Findings: Findings from the literature review indicate that effectively the new version of the EFQM Model and the Shingo Model guide organisations towards achieving sustainable economic, social, and environmental results. Research Limitation/Implication: There are still a restricted number of articles on the Shingo Model and on the relationship between the Shingo Model and CS, as well as, on the latest version of the EFQM Model and therefore on the relationship between this model version and CS, which presents a limitation to this paper. Originality/Value of paper: This paper contributes to filling the literature gap regarding the lack of studies evolving the EFQM 2020 model version and the Shingo Model, as well as its relationship with CS.
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Martusewicz, Joanna, Karol Szewczyk, and Arkadiusz Wierzbic. "The Environmental Protection and Effective Energy Consumption in the Light of the EFQM Model 2020—Case Study." Energies 15, no. 19 (2022): 7260. http://dx.doi.org/10.3390/en15197260.
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This research uses an inductive inference approach supported by a literature study and deductive reasoning supported by a case study method. This article is based on a comprehensive literature review which was a foundation for preparation a planned research in organizations implementing the EFQM 2020 Model in order to build a strategy for sustainable development and energy conservation. EFQM is an abbreviation for the name of the European Foundation for Quality Management, a member organization associating entities interested in building lasting value and respecting the ethical principles of running a business. EFQM is headquartered in Brussels, and the partners operate in dozens of countries around the world. The case study methodology is used to present a strategic approach to environmental protection and energy conservation in terms of the EFQM 2020 Model guidelines on the example of an international manufacturing company. The main area of activity is the automotive industry, which is positioned as an innovative leader. The assessment was performed in one of the departments specializing in safety elements—elements of the braking system in the car. This business unit has many plants with different locations around the world. The results of the research show that environmental protection and efficient energy consumption are an important element of the company’s strategy. These activities permeate all areas of activity and are reflected in the implementation of management systems and tools aimed at environmental protection. A detailed analysis of the criteria and guidelines of the EFQM 2020 Model showed that each criterion includes guidelines for environmental protection and energy saving measures. Based on the analysis of the researched organization, we can conclude that the conduct in accordance with the guidelines of the EFQM 2020 Model translates into the achievement of measurable, positive results, also in the environmental area, which was the axis of consideration.
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Vajčnerová, Ida, and Kateřina Ryglová. "Approaches to the quality management in tourism services." Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 58, no. 6 (2010): 607–12. http://dx.doi.org/10.11118/actaun201058060607.
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The paper focuses on the systems of quality used in tourism services. It introduces approaches based on observing facility standards that are used in the Czech Republic in the area of accommodation and boarding services (Hotelstars, HACAP), then ISO standards of 9000 group and the systems of complex quality management. Within the frame of complex quality management it deals with the model of exceptionality EFQM (European Foundation for Quality Management) and the European integrated system of quality IQM (Integrated Quality Management) in more detail. The necessity to support the quality of tourism services is pointed out in the paper, as well as to create a national system of quality or possibly using already existing European systems of international character.
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Hassan, Rola R., Manar Abu Talib, Fikri Dweiri, and Jorge Roman. "An Artificial Intelligence (AI) Framework to Predict Operational Excellence: UAE Case Study." Applied Sciences 14, no. 6 (2024): 2569. http://dx.doi.org/10.3390/app14062569.
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Implementing the European Foundation for Quality Management (EFQM) business excellence model in organizations is time- and cost-consuming. The integration of artificial intelligence (AI) into the EFQM business excellence model is a promising approach to improve the efficiency and effectiveness of excellence in organizations. This research paper’s integrated framework follows the ISO/IEC 23053 standard in addressing some of the concerns related to time and cost associated with the EFQM model, achieving higher EFQM scores, and hence operational excellence. A case study involving a UAE government organization serves as a sample to train the AI framework. Historical EFQM results from different years are used as training data. The AI framework utilizes the unsupervised machine learning technique known as k-means clustering. This technique follows the ISO/IEC 23053 standard to predict EFQM output total scores based on criteria and sub-criteria inputs. This research paper’s main output is a novel AI framework that can predict EFQM scores for organizations at an early stage. If the predicted EFQM score is not high enough, then the AI framework provides feedback to decision makers regarding the criteria that need reconsideration. Continuous use of this integrated framework helps organizations attain operational excellence. This framework is considered valuable for decision makers as it provides early predictions of EFQM total scores and identifies areas that require improvement before officially applying for the EFQM excellence award, hence saving time and cost. This approach can be considered as an innovative contribution and enhancement to knowledge body and organizational practices.
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Santos-Vijande, M. L., and L. I. Alvarez-Gonzalez. "TQM and firms performance: An EFQM excellence model research based survey." International Journal of Business Science and Applied Management 2, no. 2 (2007): 21–41. http://dx.doi.org/10.69864/ijbsam.2-2.13.
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The purpose of this article is to develop an instrument for measuring TQM implementation following the European Foundation for Quality Management Excellence Model and to provide empirical evidence on the relationship between management practices and measures of business performance in the model. To this end, the study employs survey data collected from Spanish manufacturing and service firms. Confirmatory factor analysis is used to test the psychometric properties of the measurement scales and the hypothesized relationships between total quality management practices and organizational performance are examined using structural equation modeling. The findings of the research indicate that the adoption of the TQM practices suggested in the EFQM Excellence Model allows firms to outperform their competitors in the results criteria included in the Model. Therefore, this paper provides a valuable benchmarking data for firms as it substantiates the EFQM Enabler's contribution to the attainment of competitive advantage.
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Tarmann, Lisa, Susanne Lindner, Martina Brandner, et al. "European Foundation for Quality Management (EFQM) an der Schielambulanz der Universitäts-Augenklinik Graz." Spektrum der Augenheilkunde 26, no. 3 (2012): 165–71. http://dx.doi.org/10.1007/s00717-012-0106-9.
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Moura e Sá, Patrícia, and António Albuquerque. "Translating the EFQM model into the courts." International Journal of Quality and Service Sciences 7, no. 2/3 (2015): 230–44. http://dx.doi.org/10.1108/ijqss-03-2015-0029.
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Purpose – The purpose of this paper is to develop an assessment guide based on the European Foundation for Quality Management (EFQM) model criteria. Courts have been under pressure to become more accountable and responsive organisations. In this context, self-assessment models that drive attention to the way resources are being used and to the results that are being achieved, incorporating the views of different stakeholders, are of particular interest. Design/methodology/approach – A case study approach was used. The meaning of the quality principles that underline the EFQM model was discussed with the court administrator, judges, prosecutors and justice officers. Those perspectives were taken into account when translating the criteria and criterion parts of the EFQM model. The assessment guide was validated by an experts’ panel. Findings – The EFQM model captures the essential features of a court even if the courts terminology and governance models challenge the translation of some criteria. The resulting guide includes a description of the various criteria and criterion parts and the identification of key focus areas, while giving some illustrative examples of initiatives and indicators that could be looked at under each model dimension. Practical implications – The assessment guide can be used to undertake self-assessment exercises in different courts. Originality/value – There is a lack of studies on the measurement of courts’ performance apart from the publication of simple lists of process indicators. The assessment guide developed in this study is perhaps one of the most comprehensive resources for assessing the quality of a court.
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Gómez-López, Raquel, Ana Maria Serrano-Bedia, and María Concepción López-Fernández. "An exploratory study of the results of the implementation of EFQM in private Spanish firms." International Journal of Quality & Reliability Management 36, no. 3 (2019): 331–46. http://dx.doi.org/10.1108/ijqrm-01-2018-0023.
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PurposeThe implementation of business excellence models is becoming a key competitive priority for companies, but the type of results they obtain by implementing such models and the importance of such results remain open issues. The purpose of this paper is to clarify the results obtained by companies that implement the European Foundation for Quality Management (EFQM) excellence model, with a focus on their importance and nature.Design/methodology/approachAn empirical study was conducted in 68 Spanish firms that were immersed in the process of implementing EFQM. The methodology consists of a descriptive analysis and factor analysis in order to determine which groups of results are the most important. Finally, clusters of firms are analyzed to establish their profile in relation to these groups, using cluster analysis.FindingsThis study shows that the main results of the implementation of EFQM are an improvement in the external image of the company and an increased efficiency of internal processes. In addition, the results can be grouped into internal results, human resources results and economic results, with the first group being the most important. Finally, the results show that there are three groups of firms, categorized according to their results orientation: highly results-oriented, moderately results-oriented and minimally results-oriented.Practical implicationsCompanies are in a better position to anticipate and solve the problems that may arise during the implementation process if they understand the results of the implementation of EFQM, along with the motivations for and barriers to the implementation. Also, this research shows that the bodies promoting and motivating quality should make a special effort to emphasize the importance of non-financial results in companies that implement EFQM.Originality/valueThis paper extends the knowledge in the field of business excellence models by developing an instrument to measure implementation results from the perspective of quality managers who were specifically appointed to lead the implementation of the EFQM excellence model in companies.
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Escrig, Ana B., and Lilian M. de Menezes. "What is the effect of size on the use of the EFQM excellence model?" International Journal of Operations & Production Management 36, no. 12 (2016): 1800–1820. http://dx.doi.org/10.1108/ijopm-11-2014-0557.
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Purpose By contrasting a contingency with a universal approach to business excellence models (BEMs), the purpose of this paper is to investigate the effect of size on the use of the European Foundation for Quality Management (EFQM) model by organizations that were officially “Recognized for Excellence” in Spain. It considers the potential differences between large organizations and SMEs on the level of adoption of EFQM criteria and on the impact that enablers-criteria may have on key performance measures. Design/methodology/approach This study uses actual sub-criteria and criteria scores attained by organizations in their assessment for EFQM recognition. Scores of a population of 216 organizations are analyzed via analysis of variance, factor and structural equations models. Findings Although there are some criteria in the EFQM model that appear to be universally adopted irrespective of size, the empirical analyses indicate that size may shape the adoption of other criteria and the impact that enablers can have on results, thus supporting a contingency perspective. Moreover, the findings call for the revision of the relationships embedded in the EFQM model. Originality/value In contrast to most previous research, which relied on surveys of managers’ perceptions, this study uses the actual scores achieved by organizations in their assessment for EFQM recognition. It addresses the effect of size on the whole model, which so far has been neglected in the literature. All in all this study contributes to the literature on contingency approaches to best practices, and more specifically to BEMs. To the practitioner, it provides guidelines for addressing perceived performance gaps in their pursuit of recognition for excellence.
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Honnutagi, Abdul Razak, Rajendra Sonar, and Subash Babu. "Quality Accreditation System for Indian Engineering Education Using Knowledge Management and System Dynamics." International Journal of Quality Assurance in Engineering and Technology Education 2, no. 3 (2012): 47–61. http://dx.doi.org/10.4018/ijqaete.2012070105.
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The engineering education system of India is becoming increasingly complex due to reasons like unmanageable numbers of colleges affiliated to universities, wide spectrum of student quality, multi-boss system in management and conflicting interests of stakeholders. Since the Accreditation board of engineering and technology (ABET) of U.S., Malcolm Baldrige National Quality Award (MBNQA) of U.S. and European Foundation for Quality Management (EFQM) of UK have been established; many other countries have developed their own version of national quality award (NQA) and accreditation systems. These NQAs and accreditation systems tend to follow the same general framework with different emphases on criterion. Since MBNQA has a prominent knowledge management (KM) component in it and EFQM has a strong mechanism of measuring outcomes/results, it’s attempted to develop a robust framework for Knowledge Quality Management (KQM) by integrating KM and outcome components into it using systems theory. The system dynamics (SD) approach is proposed for the visualization and analysis of quality assessment of undergraduate engineering education in India. Towards this, all possible attributes and indicators to study the interaction and interrelationship of various enablers and results have been identified. Causal loop diagrams (CLDs) and the integrated CLD for the entire proposed model enabling development of a system dynamics (SD) model is presented.
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Mitsiou, Dimitra, and Kostas Zafiropoulos. "Quantitative study of the causal relationships among the EFQM model 2020 criteria in the Greek public sector context." Journal of Business Economics and Management 25, no. 4 (2024): 731–50. http://dx.doi.org/10.3846/jbem.2024.21788.
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This study aims to apply the European Foundation for Quality Management (EFQM) Model 2020 in the Greek Public Sector context and investigate the causal relationships between the model’s criteria. The research uses a structured questionnaire based on the self-assessment tool and the guidelines on the concept and structure of the EFQM Model 2020, translated from English into Greek using forward-backward translation. Two focus groups and a pilot study were conducted to ensure the validity and reliability of the questionnaire. Subsequently, a large-scale quantitative research was conducted using Partial Least Square Structural Equation Modelling (PLS-SEM) to test the research hypotheses on a national sample of 177 managers from public administrative services. The study results indicate that the EFQM Model 2020 is indeed a reliable and valid framework for the study of the public sector and reveal significant relationships between the model’s criteria. The study is one of the first comprehensive investigations of the relationships between the EFQM Model 2020 criteria in Europe and, therefore, provides insights into the understanding of the model. As this research was geographically limited, the findings should be treated and generalised with caution, and further research should be conducted in different contexts.
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Alghaili, Riyadh Yahya, and Abdullah Ahmad Alshuraimi. "The Extent of The Application of The University of Science and Technology of Total Quality Standards in Accordance with The European Foundation Quality Management (EFQM) in The Strategic Planning." Arab Journal For Quality Assurance in Higher Education 9, no. 4 (2016): 163–88. http://dx.doi.org/10.20428/ajqahe.v9i4.1068.
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AbstractThis study aims to investigate the range of the application of total quality standards in accordance with the European Foundation Quality Management (EFQM) in the strategic planning of the University of Science and Technology (UST), Yemen, by answering the main question:-To what extent the total quality standards that are based on the EFQM are applied in the strategic planning from the viewpoint of UST senior management and medium management?In order to achieve the objectives of the study, the researchers adopted the descriptive analytical method by using the case study. the researchers reached the following findings: 1- The findings showed that the senior management at the university has a role in the process of planning as the respondents agreed with the rate (%74.7). This role represented in some aspects such as formation of work teams for planning, training, and participating in some of their works. 2- The findings also showed that there is a limited participation of staff in the process of strategic planning at UST as the respondents agreed with the rate (%63.3). 3- The findings showed that there is acceptable application for some modern methods that are used to determine the customer’s needs during the process of strategic planning at UST. The respondents agreed with rate (%63.0). 4- The findings investigated that there is acceptable dependence on accurate information in the strategic planning at UST. The respondents agreed with the rate (%67.9). 5- The findings illustrated that there is a lack in disseminating the strategy for all staff at UST as the respondents agreed with the rate (%59.2). The findings generally show that there is a clear weakness in the application of total quality standards based on the EFQM during the planning process.
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Limberger, Pablo Flôres, and Julio da Costa Mendes. "The Management Model of European Foundation for Quality Management (EFQM) for Tourist Destinations: A Theoretical Discussion." Revista Rosa dos Ventos - Turismo e Hospitalidade 7, no. 4 (2015): 561–73. http://dx.doi.org/10.18226/21789061.v7iss4p561.
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Suárez, Eva, José L. Roldán, and Arturo Calvo-Mora. "A STRUCTURAL ANALYSIS OF THE EFQM MODEL: AN ASSESSMENT OF THE MEDIATING ROLE OF PROCESS MANAGEMENT." Journal of Business Economics and Management 15, no. 5 (2014): 862–85. http://dx.doi.org/10.3846/16111699.2013.776627.
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The purpose of this paper is to research how the critical total quality management (TQM) factors present in the European Foundation for Quality Management (EFQM) model make up a management system. This article presents a significant contribution to the current body of TQM by establishing the model's internal working structure as a management system and also by showing how the way in which the organization designs and starts up this system has a bearing on its results. The methodology used is structural equation modeling (Partial Least Squares technique). The sample consisted of 116 firms. Our findings show that: (1) the EFQM model is a reliable and valid framework to measure the results achieved by the firm; (2) The synergies between the critical factors make up a management system, especially, the importance of leadership, strategy and processes for the system's effectiveness and soundness; (3) The obtaining of a measure of the overall results. This allows us to have an overall indicator of the level of excellence attained by the firm; (4) The process management fully mediates the influence of strategy, and alliances and resources management respectively on overall results.