Relevant bibliographies by topics / EFQM Excellence Modell

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers

Academic literature on the topic 'EFQM Excellence Modell'

Author: Grafiati
Published: 4 June 2021
Last updated: 1 February 2022

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Journal articles on the topic "EFQM Excellence Modell"

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Krupp, Alfred D. "Beteiligungscontrolling und EFQM-Modell für Excellence." Controlling & Management 50, no. 6 (December 2006): 367–75. http://dx.doi.org/10.1365/s12176-006-0572-5.

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Horn, Sonja. "Das „EFQM-Modell für Excellence“ für Controller." Controlling & Management 52, S3 (November 2008): 28–32. http://dx.doi.org/10.1365/s12176-012-0214-z.

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Escrig-Tena, Ana B., Beatriz Garcia-Juan, and Mercedes Segarra-Ciprés. "Drivers and internalisation of the EFQM excellence model." International Journal of Quality & Reliability Management 36, no. 3 (March 4, 2019): 398–419. http://dx.doi.org/10.1108/ijqrm-08-2017-0161.

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Purpose Although the European Foundation for Quality Management (EFQM) Excellence Model has been widely adopted throughout Europe, a thorough examination of the factors that contribute to the internalisation of the model (i.e. a substantive adoption) has been neglected in the literature. The purpose of this paper is to present a model that analyses the drivers of the real internalisation of the EFQM excellence model, with a focus on the role of motives for adoption, and appraisal and compensation systems. Design/methodology/approach An empirical study was carried out based on a sample of Spanish organisations that had been awarded EFQM recognition. Structural equation models, cluster analysis and ANOVA were used to examine the research questions. Findings Internal motives concerning the creation of a participative style are the main driver of internalisation. Moreover, having an appraisal system-oriented towards the development of employees helps the substantive adoption of the EFQM model. These findings reinforce the importance of the soft elements of the EFQM model. Originality/value This study enhances evidence about the motives for adoption and their influence on the internalisation of the EFQM model. It analyses internalisation in a novel context, EFQM recognised organisations, and contributes to the debate about the efficacy of the EFQM model to performance improvement, by unveiling the factors that could foster the internalisation of the model within the organisational routines.
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Berssaneti, Fernando Tobal, Ana Maria Saut, Májida Farid Barakat, and Felipe Araujo Calarge. "Is there any link between accreditation programs and the models of organizational excellence?" Revista da Escola de Enfermagem da USP 50, no. 4 (August 2016): 650–57. http://dx.doi.org/10.1590/s0080-623420160000500016.

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Abstract OBJECTIVE To evaluate whether accredited health organizations perform better management practices than non-accredited ones. METHOD The study was developed in two stages: a literature review, and a study of multiple cases in 12 healthcare organizations in the state of São Paulo, Brazil. It surveyed articles comparing hospital accreditation with the EFQM (European Foundation for Quality Management) model of excellence in management. According to the pertinent literature, the accreditation model and the EFQM model are convergent and supplementary in some aspects. RESULTS With 99% confidence, one can say that there is evidence that accredited organizations scored better in the evaluation based on the EFQM model in comparison to non-accredited organizations. This result was also confirmed in the comparison of results between the categories Facilitators and Results in the EFQM model. CONCLUSION There is convergence between the accreditation model and the EFQM excellence model, suggesting that accreditation helps the healthcare sector to implement the best management practices already used by other business sectors.
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Bolboli, Seyed Amir, and Markus Reiche. "Introducing a concept for efficient design of EFQM excellence model." TQM Journal 27, no. 4 (June 8, 2015): 382–96. http://dx.doi.org/10.1108/tqm-01-2015-0012.

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Purpose – The purpose of this paper is to propose a roadmap for operationalizing EFQM excellence model based on the RADAR logic and in parallel develop a new concept for selecting the firm-specific EFQM measures based on the level of maturity and the prevailing corporate culture. Design/methodology/approach – A comprehensive review of literature leads to a clarification of the relation between EFQM measures and RADAR logic and also identification of the requirements for assessment of culture and determination of maturity level in the context of EFQM excellence model. Based on these requirements, existing culture assessment approaches and maturity assessment methods have been evaluated. Findings – The main outcome of this research is a new concept for efficient design of EFQM excellence model. This concept consist of three main parts: assessment of culture types in context of EFQM; assessment of maturity level; and design of EFQM measures based on RADAR logic. The findings are expected to reduce the effort for implementation of EFQM by designing tailored measures that fit to the existing culture and maturity level. Practical implications – The findings of this study are relevant to multinational large firms that deal with EFQM or similar excellence models. Originality/value – This paper presents a new concept for designing EFQM in the light of prevailing corporate culture and maturity level, which in one hand needs fewer resources and on the other hand it is more effective in implementation.
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Silva, Jackson André da, Ana Clara Pastor Tejedor, and Jesús Pastor Tejedor. "Using the balanced scorecard as a measurement tool for comparing models of excellence in management." Revista Ibero-Americana de Estratégia 13, no. 4 (December 1, 2014): 18–32. http://dx.doi.org/10.5585/ijsm.v13i4.2013.

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This work aims to make a comparative analysis of management excellence models European Foundation Quality Management (EFQM), Baldridge Performance Excellence Program (BPEP) and Modelo de Excelência da Gestão (MEG), using BSC’s perspectives as a measuring tool. The methodology used was content analysis, where it sought to analyze the score of the criteria and sub-criteria for each of the models and their relationships with BSC’s perspectives. The results show similar points between the three models tested (EFQM, BPEP and MEG) as well as a relationship between each sub-criteria and their respective scores with the BSC perspectives, making it possible to quantify how each model contributed for each perspective of the BSC.
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Temple, Paul. "The EFQM Excellence ModelR: Higher Education's Latest Management Fad?" Higher Education Quarterly 59, no. 4 (October 2005): 261–74. http://dx.doi.org/10.1111/j.1468-2273.2005.00297.x.

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Escrig, Ana B., and Lilian M. de Menezes. "What is the effect of size on the use of the EFQM excellence model?" International Journal of Operations & Production Management 36, no. 12 (December 5, 2016): 1800–1820. http://dx.doi.org/10.1108/ijopm-11-2014-0557.

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Purpose By contrasting a contingency with a universal approach to business excellence models (BEMs), the purpose of this paper is to investigate the effect of size on the use of the European Foundation for Quality Management (EFQM) model by organizations that were officially “Recognized for Excellence” in Spain. It considers the potential differences between large organizations and SMEs on the level of adoption of EFQM criteria and on the impact that enablers-criteria may have on key performance measures. Design/methodology/approach This study uses actual sub-criteria and criteria scores attained by organizations in their assessment for EFQM recognition. Scores of a population of 216 organizations are analyzed via analysis of variance, factor and structural equations models. Findings Although there are some criteria in the EFQM model that appear to be universally adopted irrespective of size, the empirical analyses indicate that size may shape the adoption of other criteria and the impact that enablers can have on results, thus supporting a contingency perspective. Moreover, the findings call for the revision of the relationships embedded in the EFQM model. Originality/value In contrast to most previous research, which relied on surveys of managers’ perceptions, this study uses the actual scores achieved by organizations in their assessment for EFQM recognition. It addresses the effect of size on the whole model, which so far has been neglected in the literature. All in all this study contributes to the literature on contingency approaches to best practices, and more specifically to BEMs. To the practitioner, it provides guidelines for addressing perceived performance gaps in their pursuit of recognition for excellence.
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Calvo-Mora, Arturo, Antonio Blanco-Oliver, José L. Roldán, and Rafael Periáñez-Cristóbal. "TQM factors and organisational results in the EFQM excellence model framework: an explanatory and predictive analysis." Industrial Management & Data Systems 120, no. 12 (September 11, 2020): 2297–317. http://dx.doi.org/10.1108/imds-12-2019-0701.

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PurposeWithin the framework of Total Quality Management (TQM) and the EFQM Excellence Model (EEM), the main objective of this paper is to develop a causal-predictive analysis of the relationships between soft and strategic-hard EFQM factors and the organisational results (customers, people, society and key results).Design/methodology/approachFrom a causal-predictive perspective, four EEM models, designed for each organisational result, are compared applying partial least squares structural equation modelling (PLS-SEM) and using a sample with 225 Spanish organisations.FindingsThe results confirm that soft and strategic-hard EFQM factors constitute a socio-technical system in which there are multiple direct and indirect relationships, between these factors and the results. Finally, the predictive nature of the proposed models is confirmed, highlighting the predictive performance of the people results model.Practical implicationsThe results can lead to an improvement in organisational performance, as the developed models enable managers to anticipate the effects of their management decisions on those results concerning customers, people, society and key business results.Originality/valueFirst, a novel way of grouping TQM enabler factors has been proposed within the EEM framework. Second, four research models have been generated, which allow carrying out an in-depth study of the direct and indirect relationships, between soft and strategic-hard EFQM factors and result variables. Finally, this contribution has applied the most updated techniques in order to assess the prediction performance of the four research models posited.
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Medne, Aija, Inga Lapina, and Arturs Zeps. "Sustainability of a university’s quality system: adaptation of the EFQM excellence model." International Journal of Quality and Service Sciences 12, no. 1 (February 13, 2020): 29–43. http://dx.doi.org/10.1108/ijqss-09-2019-0108.

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Purpose Modern trends show that universities are searching for new solutions to increase efficiency and improve quality by considering approaches of quality system development that link with strategy and include extensive analysis of risks, processes and stakeholders. The approach that best fits the institution has to be in line with the institution’s strategic objectives, quality culture and policy and key performance indicators. The purpose of this paper and case study is to discover if sustainable development may be achieved by using an appropriate quality system development approach, such as the European Foundation for Quality Management (EFQM) excellence model. Design/methodology/approach To analyse sustainability and development of the quality system adapted in a higher-education institution, a literature review of different quality management approaches and models was performed. The research includes a case study of the university’s quality management framework based on an adapted EFQM excellence model emphasising on strategic development in the context of sustainability. The key focus of the research is to discover how universities could better focus on sustainable development and benefit from a quality system based on an adapted EFQM excellence model. Findings Literature analysis indicated that some of the sustainability development activities a university may use are possible to be integrated through quality system models and development approaches. The findings from the literature suggest that the EFQM excellence model may provide a management framework and a comprehensive overview of a university for identifying necessary improvements and promoting the implementation of advancement activities on the road to sustainable development. The principles of the EFQM excellence model may guide in setting a strategic focus on sustainable development of universities. Originality/value Sustainability and sustainable development of a university are analysed in terms of quality aspects of higher education, and the research results reveal the main sustainability elements to be analysed and implemented through a university’s strategy and improvement processes. The Riga Technical University quality system called “RTU Excellence Approach” development analysis is given as a case study.
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Dissertations / Theses on the topic "EFQM Excellence Modell"

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Marcos, Inês Fernandes Monteiro. "Implementação do modelo EFQM numa empresa da indústria automóvel : como alcançar os melhores resultados?" Master's thesis, Instituto Superior de Economia e Gestão, 2019. http://hdl.handle.net/10400.5/17362.

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Mestrado em Gestão e Estratégia Industrial
São várias as pesquisas e estudos relacionados com a implementação do Modelo EFQM em empresas de diferentes sectores, uma vez que este faz, por norma, aumentar os níveis de performance e competitividade das mesmas. Com este Trabalho Final de Mestrado pretende-se estudar um caso de sucesso para perceber quais foram as implementações necessárias a que uma empresa se teve de submeter para se tornar excelente aos olhos da EFQM, e consequentemente quais foram as melhorias nos seus resultados. Para este efeito, vai ser estudado, para além da teoria já publicada, o caso de uma empresa situada no norte de Portugal que graças à utilização do modelo EFQM como guia conseguiu atingir uma melhor performance e maior satisfação dos clientes, melhores consumos ambientais, melhores condições e satisfação dos colaboradores e ainda um maior lucro. Com este estudo é possível concluir que são vários os benefícios resultantes da implementação e uso do Modelo EFQM como guia para a melhoria de resultados. Isto porque, mesmo que uma empresa não ganhe o prémio, a implementação do Modelo leva a uma autoavaliação da mesma quanto às suas práticas, que, por sua vez, a conduzirá à implementação de medidas para a obtenção de melhores resultados, melhor desempenho, e ainda ao aumento da satisfação dos clientes e colaboradores.
There are plenty of researches regarding the implementation of the EFQM model in companies from different sectors, since, normally, it allows them to achieve a better performance and quality levels. With this study we pretend to investigate a successful case of the EFQM implementation in order to understand what changes were necessary to implement for the company to become excellent, and, consequently, what were the improvements in the results. Therefore, beyond the already existent theory, it will be analyzed a company, located in the north of Portugal, that due to the use of the EFQM excellence model as a guide was able to obtain better performance levels, better client satisfaction, better environmental results and consumptions, better associates satisfaction and also better results in terms of turnover. With this study it is possible to acknowledge that there are many benefits of implementing the EFQM Model as a guide for the improvement of results. Even if a company cannot achieve the prize, the implementation of the Model will lead it into a self-evaluation about its practices and, subsequently, into a process of continuous improvements and better results, performance and even better levels of clients and associates satisfaction.
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Dufka, Jakub. "Ohodnocení kvality podniku pomocí modelu EFQM." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2009. http://www.nusl.cz/ntk/nusl-222376.

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Content of this work is of practical use of EFQM model using self-assessment criteria in the selected company. Work takes into account the individual elements in the functioning of the company to identify gaps in the organization and the discovery of hidden potentials of the company.
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Krejčí, Jan. "Implementace Modelu excellence EFQM na Krajském ředitelství policie Severočeského kraje." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-15695.

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The work describes the application of the EFQM Excellence Model and the implementation of these requirements in the organization. Part of this work is to analyze the performance criteria of evaluation, identifying strengths and opportunities for improvement.
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Sommerville, A. K. "The applicability of the EFQM Excellence Model to higher education." Thesis, University College London (University of London), 2007. http://discovery.ucl.ac.uk/1445103/.

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This research considers the applicability of a generic quality model (the EFQM Excellence Model (the Model)) that has been used extensively in the private sector and increasingly in the public sector. To enable me to test out the applicability of the Model I employed four research methods including a self-assessment against the Model criteria (an intrinsic part of the Model process) in an institution with which I was familiar. Having recognised the utility of the Model through both a desk research process whereby I used my knowledge of both the Model and higher education to relate the former to the latter and the process of self-assessment I decided to consider the cultural features of higher education institutions to test out what factors play a part in the possible implementation and use of the Model in the higher education sector. To do this I identified a sample of twenty higher education institutions and looked at both their printed materials working on the basis that what they say about themselves in such documented materials will provide some clues to how they function. I also visited nine of the institutions in the sample and so was able to compare and contrast that which they said in their printed materials with what seemed to be the case on the ground. The conclusion I reached was the Model was applicable to higher education in that both I and others had used it to some effect. However, I could also identify aspects of higher education institutions which might get in the way of this being an effective tool. These were: the view of leadership how students were perceived the fragmented nature of higher education institutions the focus on external quality assessment rather than internal quality enhancement and sector approaches to change which tend to be risk-averse.
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Zourek, Vojtěch. "Hodnocení výkonnosti společnosti s využitím modelu EFQM." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2020. http://www.nusl.cz/ntk/nusl-414475.

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The master´s thesis is focused on the performance evaluation for the MIKROP ČEBÍN a.s. company using the EFQM Excellence Model. The theoretical part of the thesis is focused on the definition of performance and the ways in which it can be measured and evaluated. The current situation of the company is characterized in the analytical part. The evaluation is performed according to the START Model questionnaire, which is derived from the EFQM Model of Excellence. The final part contains measures leading to increase the company's performance.
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Šťastný, Jan. "Hodnocení výkonnosti společnosti s využitím EFQM Excelence Model." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2019. http://www.nusl.cz/ntk/nusl-400067.

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The master´s thesis analyzes the performance of company Řetězárna Ltd. by using the Model START, which is based on the EFQM Excellence Model principle. The first part is devoted to the theoretical description of performance measurement. The second part of the master´s thesis deals with the application of these theoretical findings in practice, in the form of an analysis according to the Model START. In the last part of the master´s thesis, according to the results of the analytical part, are proposed new possible improvements to increase the performance of Řetězárna Ltd.
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Kocián, Oldřich. "Hodnocení výkonnosti společnosti s využitím EFQM Excelence Model." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2021. http://www.nusl.cz/ntk/nusl-443014.

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The master’s thesis evaluates the performance of SUEZ CZ a.s. company applying the EFQM Excellence Model and subsequently discusses proposals to improve company’s performance. The thesis is divided into three parts. The first part outlines the necessary theoretical bases, that are further used and applied to the chosen company SUEZ CZ a.s. in the second part. Lastly, in the third part, the conducted questionnaire survey is evaluated and measures for improvement in problematic areas are proposed.
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Szejner, Tomasz. "Developing new criteria for EFQM business excellence model for use in transition economies." Thesis, University of Cambridge, 2014. https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.707930.

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Nováková, Monika. "Hodnocení výkonnosti společnosti s využitím EFQM Excelence Model." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2017. http://www.nusl.cz/ntk/nusl-316901.

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The master´s thesis is focused on the performance evaluation of the company S&K PUBLIC, Ltd. The theoretical part explains the term performance and describes the most used approaches of company performance measurement. The analytical part deals with the characteristic of the company and analysis of its current situation. The last part contains the performance evaluation of the company using the START Model, which is based on the principles of The EFQM Excellence Model. In conclusion, there are suggested measures to improve the company performance based on the results of the evaluation.
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Čížek, Zdeněk. "Hodnocení výkonnosti společnosti NEPA, s.r.o. s využitím EFQM Excelence Model." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2015. http://www.nusl.cz/ntk/nusl-224825.

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Master´s thesis is focused on valuation of efficiency of NEPA Ltd. This valuation of efficiency is performed on EFQM Excellence Model. Theoretical part of thesis is focused on description of selected models of valuation of efficiency with a bigger orientation to EFQM Excellence Model. In practical part is NEPA Ltd. introduced, included it´s field of business and on the base of EFQM Excellence Model is valuation of efficiency made. In conclusion are series of recommendations for increase efficiency.
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Books on the topic "EFQM Excellence Modell"

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Schwan, Renate. Qualitätsmanagement in Beratungsstellen: Selbstbewertung nach dem EFQM-Excellence-Modell am Beispiel Studienberatung : ein Leitfaden fur die Praxis. Weinheim: Deutscher Studien Verlag, 2002.

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Nuland, Yves Van. Excellent: A guide for the implementation of the EFQM-Excellence model. Blanden: Comatech, 1999.

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Steve, Bratt, Gallacher Hugh, and Bristol Quality Centre, eds. The business excellence handbook: Based on the revised EFQM excellence model, 1999. 5th ed. Ipswich: BQC Performance Management Ltd, 1999.

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Employment, Great Britain Department for Education and. A Guide to the EFQM excellence model for careers services. Sheffield: DfEE, 1999.

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Employment, Great Britain Department for Education and. The Careers service and the EFQM excellence model: A practical workbook. Sheffield: DfEE, 1999.

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Foundation, British Quality, ed. The EFQM excellence model: User handbook and guide for service reviews in local government. Chichester): Woodward Lewis, 1999.

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McCarthy, Grace. Guidelines for assessing organisational performance against the EFQM model of excellence using the Radar logic. Manchester: Manchester School of Management, 2003.

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Krassas, Antonis. To examine the EFQM excellence model in relation to the needs of two Greek packaging companies and to assess the benefits of its adoption. London: LCP, 2001.

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EFQM excellence model. Brussels: European Foundation for Quality Management, 2003.

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European Foundation for Quality Management. and British Quality Foundation, eds. EFQM excellence model: Public and voluntary sector version. Brussels: European Foundation for Quality Management, 2003.

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Book chapters on the topic "EFQM Excellence Modell"

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Lobinger, Werner, Julia Haas, and Horst A. Groß. "Das Modell für Excellence der EFQM." In Qualitätsmanagement in der Pflege, 107–24. München: Carl Hanser Verlag GmbH & Co. KG, 2013. http://dx.doi.org/10.3139/9783446435162.007.

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Sommerhoff, Benedikt. "EFQM-Excellence-Modell mit Anleitung zur Selbstbewertung." In Handbuch QM-Methoden, 669–96. München: Carl Hanser Verlag GmbH & Co. KG, 2015. http://dx.doi.org/10.3139/9783446444416.019.

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Schmidt, K. J. "Das Modell für Business Excellence der EFQM; Qualitätsmanagement nach DIN EN ISO 9000 ff.:." In Angewandtes Qualitätsmanagement, 29–49. Berlin, Heidelberg: Springer Berlin Heidelberg, 1999. http://dx.doi.org/10.1007/978-3-642-59987-3_3.

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Seiler, Leonard, and Stefan N. Grösser. "Dynamisierung des EFQM-Excellence- Modells bei den Schweizerischen Bundesbahnen." In Unternehmensentwicklung, 193–211. Wiesbaden: Springer Fachmedien Wiesbaden, 2015. http://dx.doi.org/10.1007/978-3-658-00283-1_11.

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Haeske-Seeberg, Heidemarie. "Unternehmensentwicklung bei der Sana Kliniken AG auf Basis des Excellence-Modells der EFQM." In Handbuch Changemanagement im Krankenhaus, 787–97. Berlin, Heidelberg: Springer Berlin Heidelberg, 2016. http://dx.doi.org/10.1007/978-3-642-20362-6_52.

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Martínez-Carballo, Manuel, and Estrella Vidal-Vázquez. "Analysis on the Implementation of the EFQM Excellence Model on the Companies in Galicia." In Soft Computing in Management and Business Economics, 109–22. Berlin, Heidelberg: Springer Berlin Heidelberg, 2012. http://dx.doi.org/10.1007/978-3-642-30457-6_8.

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Rosa, Maria João, and Alberto Amaral. "A Self-assessment of Higher Education Institutions from the Perspective of the EFQM Excellence Model." In Higher Education Dynamics, 181–207. Dordrecht: Springer Netherlands, 2007. http://dx.doi.org/10.1007/978-1-4020-6012-0_7.

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Wei, Aimin. "Research and Practice on Diagnosis of Civil Engineering Majors Based on EFQM Excellence Model Analysis." In Data Processing Techniques and Applications for Cyber-Physical Systems (DPTA 2019), 953–60. Singapore: Springer Singapore, 2020. http://dx.doi.org/10.1007/978-981-15-1468-5_110.

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van Huizen, Lidia S., and C. T. B. Ahaus. "The Road to Excellence: A Case Study of the Application of GMP, ISO 9001 and the EFQM Excellence Model in a Nuclear Medicine Department." In Quality in Nuclear Medicine, 3–21. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-33531-5_1.

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"Integrating the EFQM Excellence Model." In Building a Values-Driven Organization, 227–38. Routledge, 2006. http://dx.doi.org/10.4324/9780080461687-20.

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Conference papers on the topic "EFQM Excellence Modell"

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Taraza, Effrosini, and Sofia Anastasiadou. "EFQM EXCELLENCE MODEL IN VOCATIONAL LYCEUM: RELIABILITY AND VALIDITY OF EFQM INSTRUMENT." In 13th International Technology, Education and Development Conference. IATED, 2019. http://dx.doi.org/10.21125/inted.2019.0637.

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Gabriela-Livia, Curpănaru. "EFQM Excellence Model – European Foundation for Quality Management." In 6th International Conference on Education Reform and Modern Management (ERMM 2021). Paris, France: Atlantis Press, 2021. http://dx.doi.org/10.2991/assehr.k.210513.070.

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Zeps, Arturs, Juris Iljins, and Leonids Ribickis. "Integration of EFQM Excellence Model in RTU Development Strategy: Pilot Project Review." In Contemporary Issues in Business, Management and Education. Vilnius Gediminas Technical University, 2017. http://dx.doi.org/10.3846/cbme.2017.044.

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Research described in this article provides analysis of potential improvements gained to management process of higher education institutions and strategic planning by applying EFQM model and European Standarts and Guidelines (ESG). This research indicates the most crucial process elements of strategic planning in higher education institutions. Authors have analyzed pilot project where the EFQM excellence model and ESG are applied to the process of the strategic planning. Based on Riga Technical University’s pilot project this article describes the role of EQFM excellence model and its impact on reaching the strategic targets set by the higher education institution. Authors have analysed and within focus groups explored the EFQM excellence model and ESG, identifing most critical aspects and facotrs of application process to strategic planning and quality assurance. Based on lessons learned authors have suggested a set of activities Riga Technical University should introduce to improve the strategic planning, structure of internal processes and quality management.
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Daoud, Mohamed, Bakheeta Al Mansouri, Alaa Mohamed Abdullah, Amar Osman, Haytham Hegazy, Hala Omran Disi, and Nooran Al Bannay. "ADCO Deploys the EFQM Excellence Model as a Management Framework for Sustaining Operational Excellence." In Abu Dhabi International Petroleum Exhibition and Conference. Society of Petroleum Engineers, 2014. http://dx.doi.org/10.2118/171863-ms.

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Adeyemi, Adeolu A., Jose Arturo Garza-Reyes, Ming K. Lim, Vikas Kumar, and Luis Rocha-Lona. "An investigation into the challenges of implementing the EFQM excellence model." In International FAIM Conference. DEStech Publications, Inc., 2014. http://dx.doi.org/10.14809/faim.2014.1075.

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Fleaca, Elena. "ACHIEVING ORGANIZATIONAL EXCELLENCE � A COMPARATIVE ANALYSIS OF BEST PRACTICES FOR IMPROVEMENT: BALDRIGE AND EFQM MODELS." In 6th SWS International Scientific Conference on Social Sciences ISCSS 2019. STEF92 Technology, 2019. http://dx.doi.org/10.5593/sws.iscss.2019.2/s05.043.

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Saryazdi, Mohammad Dehghani, Kazem Noghondarian, Mohammad Saleh Owlia, and Jamal Hosseini Azabadi. "System dynamics modeling for EFQM excellence model: Case study of a regional electricity company in Iran." In 2011 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). IEEE, 2011. http://dx.doi.org/10.1109/ieem.2011.6118132.

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Saryazdi, Mohammad Dehghani, Kazem Noghondarian, Mohammad Saleh Owlia, and Jamal Hosseini Azabadi. "System dynamics modeling for EFQM excellence model: Case study of a regional electricity company in Iran." In 2011 IEEE MTT-S International Microwave Workshop Series on Innovative Wireless Power Transmission: Technologies, Systems, and Applications (IMWS 2011). IEEE, 2011. http://dx.doi.org/10.1109/imws.2011.6115385.

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MorenonRodriguez, J. M., F. J. Cabrerizo, and E. HerreranViedma. "A consensus support methodology for the initial self-assessment of the EFQM Excellence Model in healthcare organisations." In 2010 10th International Conference on Intelligent Systems Design and Applications (ISDA). IEEE, 2010. http://dx.doi.org/10.1109/isda.2010.5687219.

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Coucke, Philippe A. "The endless journey to excellence can be structured with the EFQM model in the health care sector." In 2015 International Conference on Industrial Engineering and Systems Management (IESM). IEEE, 2015. http://dx.doi.org/10.1109/iesm.2015.7380122.

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