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Marcos, Inês Fernandes Monteiro. "Implementação do modelo EFQM numa empresa da indústria automóvel : como alcançar os melhores resultados?" Master's thesis, Instituto Superior de Economia e Gestão, 2019. http://hdl.handle.net/10400.5/17362.
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Mestrado em Gestão e Estratégia IndustrialSão várias as pesquisas e estudos relacionados com a implementação do Modelo EFQM em empresas de diferentes sectores, uma vez que este faz, por norma, aumentar os níveis de performance e competitividade das mesmas. Com este Trabalho Final de Mestrado pretende-se estudar um caso de sucesso para perceber quais foram as implementações necessárias a que uma empresa se teve de submeter para se tornar excelente aos olhos da EFQM, e consequentemente quais foram as melhorias nos seus resultados. Para este efeito, vai ser estudado, para além da teoria já publicada, o caso de uma empresa situada no norte de Portugal que graças à utilização do modelo EFQM como guia conseguiu atingir uma melhor performance e maior satisfação dos clientes, melhores consumos ambientais, melhores condições e satisfação dos colaboradores e ainda um maior lucro. Com este estudo é possível concluir que são vários os benefícios resultantes da implementação e uso do Modelo EFQM como guia para a melhoria de resultados. Isto porque, mesmo que uma empresa não ganhe o prémio, a implementação do Modelo leva a uma autoavaliação da mesma quanto às suas práticas, que, por sua vez, a conduzirá à implementação de medidas para a obtenção de melhores resultados, melhor desempenho, e ainda ao aumento da satisfação dos clientes e colaboradores.
There are plenty of researches regarding the implementation of the EFQM model in companies from different sectors, since, normally, it allows them to achieve a better performance and quality levels. With this study we pretend to investigate a successful case of the EFQM implementation in order to understand what changes were necessary to implement for the company to become excellent, and, consequently, what were the improvements in the results. Therefore, beyond the already existent theory, it will be analyzed a company, located in the north of Portugal, that due to the use of the EFQM excellence model as a guide was able to obtain better performance levels, better client satisfaction, better environmental results and consumptions, better associates satisfaction and also better results in terms of turnover. With this study it is possible to acknowledge that there are many benefits of implementing the EFQM Model as a guide for the improvement of results. Even if a company cannot achieve the prize, the implementation of the Model will lead it into a self-evaluation about its practices and, subsequently, into a process of continuous improvements and better results, performance and even better levels of clients and associates satisfaction.
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Dufka, Jakub. "Ohodnocení kvality podniku pomocí modelu EFQM." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2009. http://www.nusl.cz/ntk/nusl-222376.
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Content of this work is of practical use of EFQM model using self-assessment criteria in the selected company. Work takes into account the individual elements in the functioning of the company to identify gaps in the organization and the discovery of hidden potentials of the company.
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Krejčí, Jan. "Implementace Modelu excellence EFQM na Krajském ředitelství policie Severočeského kraje." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-15695.
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The work describes the application of the EFQM Excellence Model and the implementation of these requirements in the organization. Part of this work is to analyze the performance criteria of evaluation, identifying strengths and opportunities for improvement.
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Sommerville, A. K. "The applicability of the EFQM Excellence Model to higher education." Thesis, University College London (University of London), 2007. http://discovery.ucl.ac.uk/1445103/.
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This research considers the applicability of a generic quality model (the EFQM Excellence Model (the Model)) that has been used extensively in the private sector and increasingly in the public sector. To enable me to test out the applicability of the Model I employed four research methods including a self-assessment against the Model criteria (an intrinsic part of the Model process) in an institution with which I was familiar. Having recognised the utility of the Model through both a desk research process whereby I used my knowledge of both the Model and higher education to relate the former to the latter and the process of self-assessment I decided to consider the cultural features of higher education institutions to test out what factors play a part in the possible implementation and use of the Model in the higher education sector. To do this I identified a sample of twenty higher education institutions and looked at both their printed materials working on the basis that what they say about themselves in such documented materials will provide some clues to how they function. I also visited nine of the institutions in the sample and so was able to compare and contrast that which they said in their printed materials with what seemed to be the case on the ground. The conclusion I reached was the Model was applicable to higher education in that both I and others had used it to some effect. However, I could also identify aspects of higher education institutions which might get in the way of this being an effective tool. These were: the view of leadership how students were perceived the fragmented nature of higher education institutions the focus on external quality assessment rather than internal quality enhancement and sector approaches to change which tend to be risk-averse.
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Zourek, Vojtěch. "Hodnocení výkonnosti společnosti s využitím modelu EFQM." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2020. http://www.nusl.cz/ntk/nusl-414475.
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The master´s thesis is focused on the performance evaluation for the MIKROP ČEBÍN a.s. company using the EFQM Excellence Model. The theoretical part of the thesis is focused on the definition of performance and the ways in which it can be measured and evaluated. The current situation of the company is characterized in the analytical part. The evaluation is performed according to the START Model questionnaire, which is derived from the EFQM Model of Excellence. The final part contains measures leading to increase the company's performance.
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Šťastný, Jan. "Hodnocení výkonnosti společnosti s využitím EFQM Excelence Model." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2019. http://www.nusl.cz/ntk/nusl-400067.
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The master´s thesis analyzes the performance of company Řetězárna Ltd. by using the Model START, which is based on the EFQM Excellence Model principle. The first part is devoted to the theoretical description of performance measurement. The second part of the master´s thesis deals with the application of these theoretical findings in practice, in the form of an analysis according to the Model START. In the last part of the master´s thesis, according to the results of the analytical part, are proposed new possible improvements to increase the performance of Řetězárna Ltd.
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Kocián, Oldřich. "Hodnocení výkonnosti společnosti s využitím EFQM Excelence Model." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2021. http://www.nusl.cz/ntk/nusl-443014.
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The master’s thesis evaluates the performance of SUEZ CZ a.s. company applying the EFQM Excellence Model and subsequently discusses proposals to improve company’s performance. The thesis is divided into three parts. The first part outlines the necessary theoretical bases, that are further used and applied to the chosen company SUEZ CZ a.s. in the second part. Lastly, in the third part, the conducted questionnaire survey is evaluated and measures for improvement in problematic areas are proposed.
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Szejner, Tomasz. "Developing new criteria for EFQM business excellence model for use in transition economies." Thesis, University of Cambridge, 2014. https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.707930.
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Nováková, Monika. "Hodnocení výkonnosti společnosti s využitím EFQM Excelence Model." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2017. http://www.nusl.cz/ntk/nusl-316901.
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The master´s thesis is focused on the performance evaluation of the company S&K PUBLIC, Ltd. The theoretical part explains the term performance and describes the most used approaches of company performance measurement. The analytical part deals with the characteristic of the company and analysis of its current situation. The last part contains the performance evaluation of the company using the START Model, which is based on the principles of The EFQM Excellence Model. In conclusion, there are suggested measures to improve the company performance based on the results of the evaluation.
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Čížek, Zdeněk. "Hodnocení výkonnosti společnosti NEPA, s.r.o. s využitím EFQM Excelence Model." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2015. http://www.nusl.cz/ntk/nusl-224825.
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Master´s thesis is focused on valuation of efficiency of NEPA Ltd. This valuation of efficiency is performed on EFQM Excellence Model. Theoretical part of thesis is focused on description of selected models of valuation of efficiency with a bigger orientation to EFQM Excellence Model. In practical part is NEPA Ltd. introduced, included it´s field of business and on the base of EFQM Excellence Model is valuation of efficiency made. In conclusion are series of recommendations for increase efficiency.
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Costa, Diana Isabel Serpa Martins. "Comparação com o Modelo de Excelência da EFQM : relatório de estágio : Fábrica de Tintas 2000, S.A." Master's thesis, Instituto Superior de Economia e Gestão, 2010. http://hdl.handle.net/10400.5/3124.
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Mestrado de Ciências EmpresariaisAo longo dos anos, o conceito de Qualidade tem conhecido uma evolução e desenvolvimento considerável. Se antigamente era preferível a quantidade em detrimento da qualidade, nos dias de hoje, qualidade é imperativo a todas as empresas que queiram sobreviver e vencer num mercado cada vez mais concorrencial e competitivo. São cada vez mais os meios/medidas que as empresas utilizam para transmitir confiança e garantir a qualidade dos produtos que comercializam aos seus clientes, e stakeholders em geral. Caminham em busca da excelência e do reconhecimento de todos confirmando o seu bom desempenho organizacional e assim sendo, rumam na direcção à obtenção de resultados em processos, certificações e prémios de excelência. Assim, o Modelo de Excelência da European Foundation for Quality Management (EFQM) tem o objectivo de ser a força condutora para uma excelência sustentável na Europa, acelerando a integração nas estratégias conducentes às vantagens concorrenciais e estimulando o desenvolvimento e a melhoria da qualidade. A Fábrica de Tintas 2000 é uma das maiores empresas produtoras de tintas e vernizes em Portugal, tendo vindo a crescer de forma a dar resposta ao mercado Português. Foi também uma das primeiras empresas em Portugal a certificar-se pela Norma ISO 9002, acompanhando sempre as suas actualizações e apostando na qualidade como vantagem competitiva. Baseando-se no Modelo de Excelência da EFQM foi analisado o Sistema de Gestão da Qualidade da empresa.
Over the years, the concept of quality has been evolving considerably. In the past quantity was more valued than quality, nowadays, quality is an imperative for all companies wishing to survive and to win in an increasingly competitive market. Companies use more measures to convey trust and ensure that quality products are increasing significantly - aiming excellence and recognition of all. In order to confirm good organizational performance, companies invest in processes improvement, certifications and excellence awards. EFQM Excellence Model is intended to be the driving force for sustainable excellence in Europe, accelerating integration strategies for achieving competitive advantage and stimulating quality improvement. Fábrica de Tintas 2000 is one the largest ink and varnishes producers in Portugal and has been growing in order to meet the Portuguese market demand. It was one of the first companies in Portugal to be ISO 9002 certified. It also has been following ISO requirements updates closely and betting on quality as a competitive advantage. Based on the EFQM Excellence Model, we investigated the company's Quality Management System.
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Novotná, Simona. "Hodnocení výkonnosti společnosti s využítím Modelu excelence EFQM." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2020. http://www.nusl.cz/ntk/nusl-416817.
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This master's thesis is focused on conducting a performance evaluation of a particular company using the EFQM Excellence Model. The theoretical section of this thesis introduces the primary theoretical basis for company performance measurement with a focus on the EFQM Model of Excellence. The analytical section contains an evaluation of the selected company‘s current situation using the Excellence Model's methodology to identify weaknesses. The output from the analysis is then used in the subsequent section of the thesis, where these weaknesses are transformed into suggestions for improving the company's performance so it can proceed further on its path to excellence.
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Libichová, Pavla. "Hodnocení výkonnosti společnosti s využitím EFQM Excelence Model." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2017. http://www.nusl.cz/ntk/nusl-316219.
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This master’s thesis is focused on valuation of effeciency of a particular company. This valuation of effeciency is performed on EFQM Model Excellence. Theoretical part of thesis is focused on description of selected models of valuation of effeciancy. In practical part is selected comapany introduced and included it’s field of business. And on the base of EFQM Excellence Model is valuation of efficiency made. The final part of the thesis is given suggestions for improvement.
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Aydin, Ayda. "An exploratory investigation of the self assessment implementation process using the EFQM excellence model." Thesis, University of East Anglia, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.426920.
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Nabitz, Udo Werner Holmes A. "Quality management in health care empirical studies in addiction treatment services aligned to the EFQM excellence model /." [S.l. : Amsterdam : s.n.] ; Universiteit van Amsterdam [Host], 2006. http://dare.uva.nl/document/90407.
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Zelinová, Jitka. "Hodnocení výkonnosti společnosti SRP s.r.o. podle modelu START a návrhy na její zlepšení." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2016. http://www.nusl.cz/ntk/nusl-241423.
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This master`s thesis is focused on performance evaluation of SRP Ltd. company while Model START was applied. The first part of the thesis contains theory of the evaluation of business performance using of Model START based on the EFQM Excellence Model. The next part deals with the evaluation of current situation of the company and the evaluation of questionnaire. Suggestions for performance improvement are provided at the end of the thesis.
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Mohamed, Adil Ahmed Eltigani. "Capabilities development in the public sector : the role of excellence models." Thesis, University of Manchester, 2013. https://www.research.manchester.ac.uk/portal/en/theses/capabilities-development-in-the-public-sector-the-role-of-excellence-models(9cfc0cd1-c1e6-4af3-9f55-e6b5cb790fc9).html.
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The European Foundation for Quality Management (EFQM) excellence model is used increasingly in the public sector in the Middle East. This thesis addresses a shortage of empirical research in this field and extends the, so called, dynamic capabilities perspective by investigating how the EFQM model can contribute to developing organisational capabilities. A research model was developed based on the theory of structuration and the dynamic capabilities perspective. A multiple case study design was used in three public sector organisations in the United Arab Emirates (UAE). The unit of analysis was the activity configuration involved in the deployment of the EFQM model. This research investigates how activity configurations changed over time, their effect on the organisational social structure and their outcomes in developing new capabilities. In-depth data were collected using interviews and archival sources. The thesis suggests that motives for using the EFQM model represent an important factor in defining the type of activities in its deployment and for its success. It was found that external and internal motives can both have positive impact. The findings showed that organisations experienced with the EFQM model tend to follow similar paths of deployment and achieve comparable results. An indicative model is proposed describing the three stages the organisation can go through in the deployment of the EFQM model. Firstly, the organisation develops the capability to understand the benefits of the model and to plan for its successful deployment. Secondly, the organisation focuses on developing operational capabilities, using the EFQM model. Thirdly, the organisation improves existing capabilities and develops new ones in a recurring cycle, referred to as the cycle of dynamic capabilities. This research contributes to the perspective of dynamic capabilities by investigating the sources of capabilities and how they are shaped through the deployment of the EFQM excellence model. The theoretical background and the research methodology used in this research extend the research application of the structuration theory by linking it with the dynamic capabilities perspective. Suggestions for further research include investigation of the learning cycle of dynamic capabilities through the lens of organisational learning. The research methodology can also be extended to consider strategy formation. An investigation of the EFQM model, which is the basis for assessment in the government award scheme, carries inevitable sources of limitations and bias. A significant proportion of the data collected and analysed was confidential in nature and presented challenges in relation to dissemination of the results.
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Hurytová, Nikola. "Hodnocení výkonnosti podniku." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2018. http://www.nusl.cz/ntk/nusl-383564.
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The master thesis is focused on efficiency evaluation of company IN-EKO TEAM, s. r. o. The theoretical part contains the relevant information from professional publications, basic concepts are explained here and models supporting business management, business process modeling models, and models emphasizing self-evaluation are presented. The second part is an efficiency evaluation by using the selected START Plus model. The key part is the suggestion part in which measures will be proposed to improve the efficiency of examined subject.
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Tabačko, Michal. "Hodnocení výkonnosti společnosti s využitím Modelu START." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2021. http://www.nusl.cz/ntk/nusl-443093.
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The aim of this diploma thesis is to evaluate the performance of the company BRA-VUR, a.s. using the START Model, based on the EFQM Excellence Model. The theoretical part of the thesis defines quality, performance, and company performance measurement methods. The content of the analytical section is to evaluate the current situation in the company using the START Model and selected financial analysis indicators. The results of this assessment are used in the final part of the work, which is to propose measures to improve the performance of the company and to shift forward on its way to excellence.
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Martensová, Silvie. "Hodnocení výkonnosti vybraného podniku." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2017. http://www.nusl.cz/ntk/nusl-316902.
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This Master‘s thesis deals with a performance evaluation of a selected business. The first part of the thesis is focused on basic terms and theoretical introduction related to the tools for measuring and evaluating company performance. The next part contains an introduction of the company, a current state assessment and a practical application of theoretical findings. The final part of the thesis includes suggestions for performance and current situation improvement.
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Santos, Ricardo Simões. "Estudo de implementação de um modelo EFQM numa instituição de ensino superior : Instituto Superior de Engenharia de Lisboa (ISEL)." Master's thesis, Instituto Superior de Economia e Gestão, 2013. http://hdl.handle.net/10400.5/6274.
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Mestrado em Gestão e Estratégia IndustrialNum setor cada vez mais competitivo, como o do ensino, as Instituições de Ensino Superior (IES), dependem cada vez mais, da qualidade dos serviços prestados, dado que o sucesso obtido através da gestão de Qualidade, não depende apenas do reconhecimento dos seus utilizadores, mas sim e cada vez mais, da capacidade de atração de financiamento, assegurando a sustentabilidade presente e futura da organização. Deste modo, não basta apenas, satisfazer os “requisitos mínimos de qualidade”, mas sim, superar as expectativas criadas, o que levanta dificuldades, dada a natureza organizacional muito própria das IES. Atendendo ao desafio criado, as IES, tendem a incorporar na sua estratégia, Sistemas Internos de Garantia da Qualidade (SIGQ), com vista a melhoria contínua, do seu desempenho. Recorrendo à metodologia de estudo de caso, pretende-se com o presente trabalho, analisar a aplicabilidade de um SIGQ no desempenho organizacional de uma IES, baseado no modelo da European Foundation for Quality Management (EFQM), e implementado no Instituto Superior de Engenharia de Lisboa (ISEL). Procura-se identificar as vantagens e as dificuldades sentidas durante a sua implementação, contribuindo ao mesmo tempo com uma análise crítica à viabilidade da aplicação do modelo em estudo. Por último realiza-se uma aplicação do modelo EFQM numa área funcional, da organização, com vista à melhoria do seu desempenho, contribuindo adicionalmente para a discussão da problemática levantada inicialmente.
In an increasingly competitive sector, such as education, the Higher Education Institutions (IES) are increasingly dependent on the quality of services, given the success achieved through the management of quality, they’re not only depend on the recognition of their stakeholders, but also depend increasingly, of the ability to attract funding, ensuring this way, the actual and future sustainability of this organization. Thus, it is not enough, to satisfy the "minimum quality", but also it should exceed the expectations created, which raises difficulties, given the nature of organization itself. Given the challenge created IES tends to incorporate into their strategy, Internal Systems of Quality Assurance (SIGQ), in order to get a continuous improvement of its performance. By using the case study methodology, it is intended with this work, to analyze the applicability of a SIGQ on an IES trough his organizational performance, based on the model of the European Foundation for Quality Management (EFQM), and implemented at the Lisbon Institute of Engineering (ISEL). It is attempted to identify the advantages and difficulties during his implementation, while contributing at the same time with a critical analysis of its feasibility in applying the model under study. Finally we make an application of the EFQM model in a functional area of the organization, in order to get the improvement of their performance, contributing further to the discussion of the issues initially created.
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Chamrádová, Radka. "Řízení excelence v malé firmě." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2008. http://www.nusl.cz/ntk/nusl-264877.
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This Master's thesis deals management of excellence problems in the company ORKÁN plus, s.r.o., which offers accounting, tax consultancy and related counselling services. Based on the facts from critical analysis is there a solution suggested – management of excellence system based on the EFQM Excellence Model.
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Vodičková, Klára. "Hodnocení výkonnosti podniku a návrhy na její zvýšení." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2019. http://www.nusl.cz/ntk/nusl-402047.
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The master thesis is focused on the performance evalution of company Centropen, a. s. The first part of the thesis contains definitions of performance and individual methods of business performance measurement. The practical part introduces the analyzed company and describes its current situation. Subsequently, the evaluation of the performance of the selected company is done using the START Model questionnaire, which is based on the EFQM Excellence Model. Suggestions and recommendations for improving the current situation are presented in the final part.
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Al-Rayes, Raed N. "Measuring service excellence in banking industry using an integrated approach. An empirical study in the Saudi context." Thesis, University of Bradford, 2006. http://hdl.handle.net/10454/3740.
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The research sought to investigate the Critical Excellence Factors (CEFs) that drive
Excellence in banking industry. Moreover, it examines whether customers perceive
the service of an excellent bank differently from a less-excellent bank.
Three hypotheses were formed then tested through case study and survey strategy
(triangulation), within the Saudi banking industry context. The study combines the
EFQM excellence model as an internal assessment tool (case studies), with the
SERVQUAL gap model for external assessment (questionnaires). Analysing and
contrasting the two sets of results allowed the study to achieve its main objective.
Based on the empirical work, the study identifies several CEFs that must be carefully
considered when driving excellence in banking. These factors were proposed in a
generic integrated model for driving Excellence in Banking.
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Al-Rayes, Raed Nasser. "Measuring service excellence in banking industry using an integrated approach : an empirical study in the Saudi context." Thesis, University of Bradford, 2006. http://hdl.handle.net/10454/3740.
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The research sought to investigate the Critical Excellence Factors (CEFs) that drive Excellence in banking industry. Moreover, it examines whether customers perceive the service of an excellent bank differently from a less-excellent bank. Three hypotheses were formed then tested through case study and survey strategy (triangulation), within the Saudi banking industry context. The study combines the EFQM excellence model as an internal assessment tool (case studies), with the SERVQUAL gap model for external assessment (questionnaires). Analysing and contrasting the two sets of results allowed the study to achieve its main objective. Based on the empirical work, the study identifies several CEFs that must be carefully considered when driving excellence in banking. These factors were proposed in a generic integrated model for driving Excellence in Banking.
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Rehder, Haraldo. "Fatores críticos de sucesso de projetos automotivos com fornecedores: estudo de casos de desenvolvimentos sucessivos de painéis para veículos comerciais." Universidade de São Paulo, 2006. http://www.teses.usp.br/teses/disponiveis/3/3136/tde-18092006-180339/.
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O desenvolvimento da Indústria Automobilística mundial como também a brasileira, se caracteriza pela importância cada vez maior de projetos conjuntos entre montadoras e seus fornecedores, os quais passaram de meros fornecedores de componentes, para parceiros de desenvolvimento e tecnologia, compartilhando investimentos e riscos, tornando a gestão dos projetos com fornecedores um fator estratégico de suma importância para as montadoras. Para pesquisar a evolução dos fatores críticos de sucesso na Gestão de Projetos Automotivos no Brasil, foram estudados 3 projetos sucessivos de desenvolvimento de painéis para veículos comerciais, ocorridos em uma grande montadora no período de 1988 a 2002. Baseado em avaliações bibliográficas relativas à Qualidade, à Gestão de Projetos e à Gestão de Fornecedores, definiu-se pela utilização do modelo de excelência do EFQM, o Project Excellence Model para pesquisa e classificação dos fatores críticos de sucesso dos projetos. Participantes desses três projetos e stakeholders nos diversos níveis hierárquicos da montadora e dos fornecedores foram entrevistados e através da metodologia dos incidentes críticos, levantados os principais fatores positivos que levaram à sucessos e fatores negativos que ocasionaram insucessos ao projeto. A classificação desses fatores através de Critérios e Categorias permitiu a comparação sistemática dos projetos e a definição dos fatores críticos de sucesso e dos fatores de sucesso. Pesquisas na literatura e consultas aos autores e a participantes de projetos de desenvolvimento de painéis em outras montadoras mostraram tendências semelhantes aos dos três projetos, realçando o aumento das responsabilidades dos fornecedores pelo desenvolvimento e fornecimento de sistemas com base na engenharia simultânea e codesign. Estas pesquisas mostraram a aplicabilidade dos Critérios do Project Excellence Model para a classificação dos fatores críticos na gestão dos projetos e a necessidade de uma subdivisão destes em Categorias.The worldwide development of the Automotive Industry, as well as the Brazilian one, is characterized by the increase of importance of common projects of the automotive industries and their suppliers, which have passed from merely part suppliers to partners of development and technology, sharing investment and risks, transforming the project management with suppliers into a strategic factor of huge importance for the automotive industries. To investigate the critical success factors of Brazilian Automotive Project Management, it was studied three successive development projects of panels for commercial vehicles occurred between 1988 and 2002 in an important automotive industry. Based on literature research related to Quality, Project Management and Supplier Management, it was defined the application of the EFQM Project Excellence Model to research and classify the critical success factors of those projects. Participants of the three projects and stakeholders at different levels from the Automotive Industry and their Suppliers were interviewed and through the critical incident methodology, were detected the main positive factors, that lead to success and the main negative factors that lead to unsuccessfulness of the projects. The classification of those factors in Criteria and Categories allowed a systematic comparison of the projects and the definition of the critical success factors and the success factors. Research of the literature and interviews with participants on panel ´s development projects in other Automotive Industries showed the same tendencies of the three projects, which emphasized the increased responsibilities of the suppliers regarding the development and supplying of systems based on simultaneous engineering and co design. These researches showed the applicability of the Project Excellence Model Criteria in the classification of the projects critical success factors and success factors and also showed the necessity of a subdivision, in Categories.
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Urban, Tomáš. "Hodnocení výkonnosti vybrané obchodní korporace s využitím modelu Start." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2020. http://www.nusl.cz/ntk/nusl-417392.
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The master’s thesis is focused on evaluation of the performance of the company Deceuninck, spol. s r. o. by using the START Model, which is based on the logic of the EFQM Excellence Model. The first part of the thesis contains theoretical bases related to performance and methods of its measurement. The second part is focused on the description of the selected company and evaluation of the results of the questionnaire survey. The final part of this work contains measures which were suggested to improve the current situation.
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Al-Sayeed, Assad D. "An investigation of the factors affecting the readiness to implement the EFQM excellence model : an interpretive case study of the Syrian banking sector." Thesis, University of Salford, 2014. http://usir.salford.ac.uk/30791/.
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In the 21st century, quality has become one of the most pressing issues in the world of business. Indeed, service quality management is a primary need for business survival. Quality management has been recognized as a comprehensive management philosophy for improving organisational performance and competitiveness. The effective adoption of an appropriate service quality management system in an organisation can facilitate the achievement of excellence in service quality. Furthermore, service excellence is a crucial factor in the achievement of a high level of customer satisfaction in service organisations like banks. Therefore, the main aim of this research is to investigate the factors affecting the excellence of service quality in the developing banking sector in Syria. The fundamental concepts of excellence of the EFQM Excellence Model have been borrowed from the literature as a theoretical framework through which to investigate the Syrian Banking Sector (SBS). To achieve the research aim, an interpretevist philosophy has been adopted as the means of understanding in depth, the factors influencing excellence in three case study organisations, which are selected to be representative of the state-owned banks (CSOA), private banks (CSOB), and Islamic private banks (CSOC). Different sources of data collection – semi-structured interviews, direct observation, archival records, and documentation - are used to achieve triangulation of the results. The main contribution to knowledge of this research can be summarised fundamentally as: firstly designing a theoretical framework embracing the factors affecting the excellence of service quality in the Syrian banking sector. Secondly, conducting a comparative reserch approach between the three (CSOs) investigating the factors affecting the readiness to implement EFQM excellence model in each case study. The main findings have revealed that CSOC is more likely to achieve excellence than the other two banks, since CSOC has demonstrated consistent progress towards that aim. In respect of CSOA and CSOB, it is clear that certain negative managerial practices need to be remedied before the EFQM Excellence Model can seriously be pursued. In addition, some unique factors have emerged, such as the intensive intervention of guardian authorities for the state-owned bank, the negative effect of religion and culture on employee performance in the state-owned bank, and the lack of banking culture in Syria in general. Furthermore, the research enriches the literature through the comparative dimension highlighted in the three case studies (state-owned, private, and private Islamic banks) since there are limitations in the literature regarding the readiness to implement the EFQM excellence model in the service sector, and particularly in banks in the developing countries.
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Pánková, Barbora. "Vnímání Národní ceny kvality ČR." Master's thesis, Vysoká škola ekonomická v Praze, 2017. http://www.nusl.cz/ntk/nusl-359871.
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The objective of this diploma thesis is to map the opinions of organisations and the public on the value and benefits of the National Quality Award of the Czech Republic based on the realised survey. The results of this survey are used to reason the suggestions to improve the importance of the prize and its perception in the society. Apart from the general quality conception, the theoretical part of the thesis also includes the presentation of the EFQM Excellence Model principle that represents a base for the National Quality Award of the Czech Republic. The particular programmes of this prize are also presented - the ones the organisations may apply for. The practical part contains the analyses and data evaluations from the questionnaires that were answered by organisations as well as the respondents from the public. The practical part also includes the review of the quality prizes awarded abroad.
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Kouřil, Petr. "Hodnocení výkonnosti podniku." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2014. http://www.nusl.cz/ntk/nusl-224636.
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The master´s thesis deals with performance measurement of the company STAVOS Brno, a.s. The theoretical part is about some of approaches and methods of company performance measurement. In the second part the company is characterized and company´s current situation is described. The last part contains an application of START PLUS model based on the principles of The EFQM Excellence Model. At the end the proposals for improving self-assesment and performance of the company are deduced from the results of applied model.
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Simões, José Alberto Machado. "Qualidade na administração pública: estudo comparativo entre o modelo da European Foundation for Quality Management (EFQM) e a Common Assessment Framework (CAF)." Master's thesis, Instituto Superior de Economia e Gestão, 2011. http://hdl.handle.net/10400.5/3426.
Full textAbstract:
Mestrado em Gestão e Estratégia IndustrialA Qualidade é um dos pilares fundamentais da vida das Organizações e das Sociedades actuais, e mais do que um conceito é uma filosofia de gestão. Características como a proactividade, o envolvimento dos colaboradores, o foco no cliente, a flexibilidade e a disponibilidade para a mudança são requisitos comuns aos sistemas de gestão de qualidade em qualquer organização. A adopção desta filosofia nos serviços públicos pressupõe um esforço significativo de mudança nos padrões culturais vigentes na Administração Pública. O modelo da Common Assessment Framework (CAF) foi criado com o objectivo de introduzir na Administração Pública os princípios da Gestão da Qualidade Total. Em comparação com o modelo da European Foundation for Quality Management (EFQM), e embora derivado deste, é um modelo mais simples e mais fácil de aplicar à Administração Pública. Com base no enquadramento teórico elaborado na revisão de literatura, o principal objectivo deste estudo é verificar, numa perspectiva teórica, se o modelo CAF é um modelo de análise de simples utilização e bem adaptado às características de uma organização pública relativamente ao EFQM. Constatou-se que a CAF preconiza um modelo especificamente para aplicação aos organismos da Administração Pública, para que estes apliquem as técnicas de Gestão pela Qualidade Total.
Quality is one of the fundamental pillars of life of Organizations and current Societies, more than one concept is a management philosophy. Features like proactive, employee involvement, customer focus, flexibility and openness to change are common requirements for quality management systems in any organization. The adoption of this philosophy in public services requires a significant effort to change the cultural patterns prevailing in Public Administration. The model of the Common Assessment Framework (CAF) was created with the aim of introducing the principles of Total Quality Management in Public Administration. Compared with the model of European Foundation for Quality Management (EFQM), and although this derivative is more simple and easier to implement to Public Administration. Based on the theoretical framework developed in the literature review, the main objective of this study is to verify a theoretical perspective that the CAF is an analytical model simple to use and well suited to the characteristics of a public organization for the EFQM. We found that CAF advocates a model specifically for application to public administration services, so that they apply the techniques of Total Quality Management.
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Brunner, Corinna Bianca. "TQM und organisationales Lernen im Krankenhaus : Untersuchung d. Eignung d. EFQM-Modells für Excellence zur Anwendung im (psychiatrischen) Krankenhaus u. zur Förderung d. organisationalen Lernens /." Konstanz : Hartung-Gorre, 2002. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=009800525&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.
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Rutkauskas, Nauris. "BĮ „Jonavos rajono savivaldybės kūno kultūros ir sporto centras“ veiklos vertinimas, taikant kokybės vadybos metodus." Bachelor's thesis, Lithuanian Academic Libraries Network (LABT), 2013. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2013~D_20130906_115914-67648.
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Tyrimo objektas – veiklos vertinimas taikant kokybės vadybos metodus.
Darbo tikslas – įvertinti BĮ „Jonavos rajono savivaldybės kūno kultūros ir sporto centras“ vykdomą veiklą bei jos gerinimo galimybes taikant kokybės vadybos metodus.
Darbo uždaviniai:
1. Išanalizuoti EFQM verslo tobulumo ir Malcolmo Baldrige‘o modelius.
2. Atskleisti EFQM tobulumo ir Malcolmo Baldrige‘o modelių pritaikomumo galimybes organizacijoje.
3. Įvertinti BĮ „Jonavos rajono savivaldybės kūno kultūros ir sporto centras“ organizacijos veiklą panaudojant kokybės vadybos metodus.
Išvados:
1. Išanalizavus EFQM ir Malcolmo Baldrige‘o modelius, remiantis skirtingų autorių vertinimu, galim teigti, kad tai yra modeliai, kuriuose geriausiai praktiškai pritaikyti visuotinės kokybės vadybos principai. Organizacijos, naudodamos šiuo modelius gali įvertinti savo veiklą ir nustatyti gerinimo galimybes. Šie modeliai gali būti traktuojami kaip visuotinės kokybės vadybos principų pritaikymo instrukcija, todėl labai svarbu gerai juos žinoti ir sugebėti pritaikyti kasdieninėje įmonės veikloje.
2. Palyginus EFQM ir Malcolmo Baldrige‘o modelius gauti rezultatai parodė, kad išsamesniam organizacijos veiklos vertinimui tikslingiau naudoti EFQM tobulumo modelį.
3. Atlikus tyrimą BĮ „Jonavos rajono savivaldybės kūno kultūros ir sporto centras“ organizacijoje ir joje pritaikius pasirinktą EFQM tobulumo modelį paaiškėjo, kad organizacija vykdo savo veiklą efektyviai, o gerėjantys rezultatai parodo, kad organizacijos veiklos... [toliau žr. visą tekstą]Key words: total quality management, models of quality management, the EFQM Excellence Model, Malcolm Baldrige'o National Quality Award. Study object – activity assessment using quality management techniques. Aim of the study: to assess the budgetary institutions “Jonava district physical education and sports center” activities and possibilities of its improvement using quality management techniques. Objectives: 1. To analyze the EFQM business excellence and Malcolm Baldrige'o models. 2. To expose the EFQM excellence and Malcolm Baldrige'o models applicability opportunities in the organization. 3. To rate the budgetary institutions “Jonava district physical education and sports center” organizations in the use of quality management techniques. Conclusions: 1. The analysis of the EFQM and Malcolm Baldrige'o models based on the evaluation of different authors, we can say that this is the model for the best practical application of total quality management principles. Using these models organizations can assess their performance and identify improvement opportunities. These models can be seen as a total quality management principles application instruction, so it's important for them to know and be able to adapt the company's daily activities. 2. Compared EFQM and Malcolm Baldrige'o models, results showed that a more comprehensive assessment of the organization's more appropriate to use the EFQM Excellence Model. 3. The study budgetary institutions “Jonava district physical... [to full text]
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Beatham, Simon. "Development of an integrated business improvement system for construction." Thesis, Loughborough University, 2003. https://dspace.lboro.ac.uk/2134/792.
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The construction industry has inherent problems due to its structure and fragmentation. Its poor performance has been challenged by its client base and it has been forced to seek ways to deliver improved performance. This project was initiated as a response to this challenge and represents one organisation's attempt to deliver improvements. This organisation provides both design and construction solutions, offering ‘total life of asset support' from business consultancy through to decommissioning, in a neutral contractual environment. Initial investigations of the integration of design and construction and of the use of the EFQM Excellence Model concluded that a holistic view of the organisation's performance was needed. Most organisations use traditional, easily quantifiable measures, such as time and cost, whilst neglecting the softer cultural issues, as a way of assessing overall business performance. This prompted further research into the use of performance measurement and also a review of the culture that existed within the organisation. It became clear that many performance initiatives failed because of the lack of ‘Change Action driven by Results (CAR)'. The failure to initiate change or implement action based on the results achieved, means that performance measures are not being integrated into the management systems of the organisations. Based on the conclusions of this work, this project has developed and implemented the Integrated Business Improvement System (IBIS) within the primary case study unit and also two other organisations, all of which are part of AMEC Plc. The project details the barriers that were experienced during the development and implementation of the system and concludes that it is the human component that is critical for the successful implementation and use of any improvement system. The findings of this work have been presented in five peer- reviewed papers.
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Schulzová, Milada. "Hodnocení výkonnosti podniku." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2015. http://www.nusl.cz/ntk/nusl-224923.
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This master thesis is focused on performance evaluation of company AGRI CS a.s., namely the evaluation of financial and business performance using benchmarking. The theoretical part deals with some approaches and methods suitable for the company performance evaluation with an emphasis on benchmarking. The main part however is in-depth case study on business performances of selected company. The core part is financial performance benchmarking based on public data from financial annual accounts. For this purpose I use database Amadeus. I analyzed most of the performance indicators for an average of industry branch as well as for 14 most intense competitors. Final remarks of the thesis discuss the main findings and conclusions of the whole performance analysis. On top of that I present possible recommendations for the selected company in order to enhance or even eliminate identified weaknesses.
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Hurytová, Kristýna. "Hodnocení výkonnosti podniku." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2017. http://www.nusl.cz/ntk/nusl-317106.
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The master thesis is focused on performance evaluation of company Zemědělské družstvo Nové Město na Moravě. The first part contains theoretical foundations dealing with explanation basic theoretical terms and modern methods for performance measurement. The second part is practical, where the analysis company is introduced and after that the performance evaluation using of START Model is performed. The main output of master thesis is the last part, namely suggestions, where are presented measures and recommendations directed at the improvement performance of company.
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Nasseef, Mohammed A. "A study of the critical success factors for sustainable TQM. A proposed assessment model for maturity and excellence." Thesis, University of Bradford, 2009. http://hdl.handle.net/10454/4450.
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Study of the critical factors for TQM implementation throughout the years, and
longitudinal analysis of secondary quality winners of prestigious awards such as the
Malcolm Baldrige National Quality Award (MBNQA), is important. The longitudinal
analysis in this research will enable verification that there are generic critical factors
(CFs) for TQM implementation and generic critical areas of measurement (CAM) that if
implemented fully and successfully will deliver excellence. Also, it will enable
verification that these generic CFs help to ensure sustainable performance and this could
help in answering how excellent organisations sustain their performance constantly.
By studying what excellent organisations measure and what they place emphasis on
throughout the year, the study will document measurements that have been used to
sustain excellence and will consider empirically how these have led to tangible results
over a period of twenty years; the study will examine MBNQA winners from 1988 until
2008. Finally, an excellence maturity assessment tool ¿assessment software¿ was
developed as result of examining winning case studies over a long period of time, lists
of critical factors of implementation (CFI) and critical areas of measurement (CAM)
were extracted and used accompanied by the EFQM Excellence Model, and Zairi¿s two
model ¿Index of Excellence¿ and ¿Ladder of Excellence¿. This formed the basis of the
assessment tool developed; companies through this will be able to understand their level
of excellence implementation and their position compared to world class organisations.Government of Saudi Arabia represented by the Ministry of Higher Education
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Nasseef, Mohammed Abdullah. "A study of the critical success factors for sustainable TQM : a proposed assessment model for maturity and excellence." Thesis, University of Bradford, 2009. http://hdl.handle.net/10454/4450.
Full textAbstract:
Study of the critical factors for TQM implementation throughout the years, and longitudinal analysis of secondary quality winners of prestigious awards such as the Malcolm Baldrige National Quality Award (MBNQA), is important. The longitudinal analysis in this research will enable verification that there are generic critical factors (CFs) for TQM implementation and generic critical areas of measurement (CAM) that if implemented fully and successfully will deliver excellence. Also, it will enable verification that these generic CFs help to ensure sustainable performance and this could help in answering how excellent organisations sustain their performance constantly. By studying what excellent organisations measure and what they place emphasis on throughout the year, the study will document measurements that have been used to sustain excellence and will consider empirically how these have led to tangible results over a period of twenty years; the study will examine MBNQA winners from 1988 until 2008. Finally, an excellence maturity assessment tool 'assessment software' was developed as result of examining winning case studies over a long period of time, lists of critical factors of implementation (CFI) and critical areas of measurement (CAM) were extracted and used accompanied by the EFQM Excellence Model, and Zairi's two model 'Index of Excellence' and 'Ladder of Excellence'. This formed the basis of the assessment tool developed; companies through this will be able to understand their level of excellence implementation and their position compared to world class organisations.
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Divoká, Eliška. "Hodnocení výkonnosti podniku." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2013. http://www.nusl.cz/ntk/nusl-223845.
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This master´s thesis deals with Invia.cz, a.s. performance analysis. First part of the thesis contains basic theoretical knowledge, regarding methods of company performance measurement. Next part is focused on description of the studied company and then performance assessment of the chosen company using START Model based on EFQM Excellence Model is elaborated. Proposals for improvement of the current situation are suggested in the last chapter.
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Zelinka, Jan. "Aplikace modelu Národní ceny ČR za CSR ve vybrané organizaci." Master's thesis, Vysoká škola ekonomická v Praze, 2017. http://www.nusl.cz/ntk/nusl-360188.
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Purpose of this paper is to analyze and evaluate selected organization for the Czech National Award in CSR. Data report for analyzing was completed in cooperation with management of the organization. Further data analysis was carried out according to the evaluation form, respecting Committed to Sustainability model. It resulted into feedback report, which provides steps of how to improve CSR for future evaluation of economic sustainability, enviromnent and social responsibility. Thesis is finished by point evaluation and overall conclusion.
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Brychta, Karel. "Firemní sebehodnocení jako významný faktor formování konkurenceschopnosti u malých a středních podniků." Doctoral thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2006. http://www.nusl.cz/ntk/nusl-233695.
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Present highly competitive environment has significantly contributed to the state in which success of entrepreneurial subjects is conditioned among others by their ability to identify and eliminate gaps in their performance as fast as possible. It is inevitably connected with the necessity to know the firm itself, which is one of the unexceptionable condition of reaching and maintaining competitiveness. The dissertation thesis reacts to above shown fact and to generally perceived want of suitable methodology of organizational self-assessment aimed at improvement for small and middle enterprises. The issue of organizational self-assessment is analyzed and assessed complexly in this dissertation thesis. Also less known connections and relationships as to the issue of organizational self-assessment are given here, which provides a desirable comprehensive view. In the dissertation thesis there are also specified relevant definitions relating to the subject of the dissertation thesis. The definitions are specified in mutual relationships, which increases their value in light of their contribution both to theory and to practice. In relation to the analysis of the present state in the sphere of organizational self-assessment, the dissertation thesis introduces the most spread and best known models used for organizational self-assessment. A very important part of the analytical part is created by the determination of basic approaches to organizational self-assessment with closer specification of diagnostically oriented self-assessment. A pivotal part of the dissertation thesis is represented by my own draft of the methodology of organizational self-assessment aimed at formation and maintenance of competitiveness. This methodology is based on diagnostically oriented organizational self-assessment and is intended above all for small and middle manufacturing enterprises that are certified according to the ISO 9001/2000 standard. Submitted methodology was verified with positive result in a middle manufacturing enterprise. The methodology itself is based on a frame model and on an algorithm that should facilitate the implementation and regular realization of the organizational self-assessment.
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Kósová, Michaela. "Hodnocení finanční výkonnosti společnosti prostřednictvím benchmarkingu." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2017. http://www.nusl.cz/ntk/nusl-317111.
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The master's thesis focuses on the assessment of the financial and business performance of the company Direct Parcel Distrubution CZ s. r. o. by using the methods of benchmarking. The first part of work provides a theoretical background for the issue, with an emphasis on benchmarking. The second part of the thesis contains introduction of the company and situational analysis of the company. The following is the main part of the thesis, the acutal benchmarking of the company with selected competitors. The thesis concludes proposals to improve the financial and business performance of Direct Parcel Distribution CZ s.r.o.
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Velflová, Romana. "Využití systémů řízení kvality při autoevaluaci středních škol ve Středočeském kraji." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-85368.
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The final issue deals with the introduction of Quality Management Systems in Central Bohemian high schools. The theoretical part describes principles of the Quality Management and more closely presents ISO 9001 standard, EFQM Excellence Model, CAF Model and CQAF Model. The research part determines opinion of school headmasters in Decree No 15/2005 Coll., that specifies requirements for the obligatory self-evaluation of schools. In next chapters through a survey and an analysis of school web pages is examined practice of Quality Management Systems implementation in high schools in Central Bohemia -- current status, awareness of head masters, demand and expectations. The last chapter offers a definite experience with the introduction of Quality Management Systems through additional interviews with school headmasters.
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Veber, Michael. "Hodnocení finanční výkonnosti podniku prostřednictvím benchmarkingu." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2016. http://www.nusl.cz/ntk/nusl-241580.
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This master thesis is concerned with financial and business performance evaluation of the company RENATEX CZ a.s. Theoretical part deals with strategic analysis, company performance measuring methods, and financial analysis indicators. The practical part first evaluates RENATEX’s business environment and then, it provides a comparison of the company with selected competitors. While still using benchmarking methods, next phase of the thesis compares operational and financial indicators, services and products in offer, their quality, and implemented business strategies. Finally, the thesis suggests various measures to improve financial and business performance of the company.
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Allur, Aranburu Erlantz. "Análisis de la interiorización organizativa de los principales estándares y modelos de gestión de la calidad y excelencia." Doctoral thesis, Universitat de Girona, 2014. http://hdl.handle.net/10803/671777.
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This paper summarises the research work carried out under the title "Analysis of organisational internalisation of the principal standards and models of quality management and excellence". It is a Doctoral Thesis carried out as an article-style dissertation with the aim of undertaking research aimed clearly at contributing its grain of sand to the specific line of research in which it is framed. The articles that make up this Doctoral Thesis fall within the ambit of work which, as reflected in this paper, is aimed at analysing how organisational internalisation of the main standards and models of quality management and excellence comes about. We understand that the theme is of relevance and interest for the different players involved in adopting the paradigm of quality management, and was carried out with this aim in mind.
This work was conducted under the Consolidated Research Group of the Basque University System IT763 / GIC12-158 and the Research Group in Process Engineering, Product and Production of the University of GironaEn aquest document es sintetitza la tasca d'investigació duta a terme sota el títol "Anàlisi de la interiorització organitzativa dels principals estàndards i models de gestió de la qualitat i excelència". Es tracta d'una tesi doctoral realitzada en la modalitat de Tesi Doctoral per articles, amb l'objectiu de realitzar una investigació clarament orientada a aportar el seu gra de sorra a la línia de recerca específica en què s'emmarca. Així, els articles que componen aquesta Tesi Doctoral s'emmarquen en una línia de treball que, tal com es consigna en aquest document, té com a objectiu analitzar com es produeix la interiorització organitzativa dels principals estàndards i models de gestió de la qualitat i excelència. Entenem que es tracta d'un tema de rellevància i interès per als diferents agents involucrats en l'adopció del paradigma de la gestió de la qualitat, i amb aquesta finalitat s'ha realitzat. Aquest treball s'ha dut a terme en el marc del Grup de Recerca Consolidat del Sistema Universitari Basc IT763-13 / GIC12-158 i el Grup de recerca en Enginyeria de Procés, Producte i Producció de la Universitat de Girona
Doctorat en Turisme, Dret i Empresa
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Wiedenegger, Armin. "Unternehmensqualität - Was ist das? Eine theoretische und empirische Untersuchung welchen Anforderungen Unternehmen entsprechen sollten." Thesis, 2012. http://epub.wu.ac.at/3651/1/Dissertation_Armin_Wiedenegger.pdf.
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Das Ziel dieser Dissertation ist es, einen umfassenden Blick auf die Qualitätsmerkmale von Unternehmen zu werfen. Dabei werden zwei verschiedene Ansätze verfolgt, verglichen und verbunden, um diese "Unternehmensqualität" zu erfassen. Es handelt sich dabei einerseits um ein in der Praxis weit verbreitetes Unternehmens-entwicklungsmodell, das EFQM Modell 2010 und andererseits um ein auf einer selbst durchgeführten Metaanalyse aufbauendes Modell. Diese Metaanalyse basiert dabei auf der wesentlichen wissenschaftlichen Literatur der letzten 10 Jahre im Bereich des allgemeinen beziehungsweise strategischen Managements. Dabei wurden insgesamt 249 Artikel analysiert und eingebracht. Aufbauend auf den Ergebnissen dieser Studie und dem EFQM Modell 2010 wurde eine quantitative Datenerhebung mit Hilfe eines Fragebogens durchgeführt (n=218). Die Ergebnisse dieser Erhebung zeigen, dass primär interne Faktoren die Performanceunterschiede zwischen Unternehmen erklären. Diese Aussage bezieht sich insbesondere auf komplexe Fähigkeiten wie organisationales Lernen, die Unternehmenskultur, die Flexibilität und die Ambidexterity des Unternehmens. Eine weitere Aussage dieser Arbeit ist, dass zwischen der wissenschaftlichen Literatur (den Ergebnissen der Metaanalyse) und dem EFQM Modell 2010 eine hohe inhaltliche Übereinstimmung besteht. Daraus lässt sich schließen, dass die Wissenschaft und die Praxis sehr ähnliche Ansichten betreffend den erforderlichen Qualitäten zur erfolgreichen Führung von Unternehmen vertreten.
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Freitas, Alice Isabel Rocha e. "EFQM model's implementation, in ANAM's case." Master's thesis, 2010. http://hdl.handle.net/10071/3808.
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Total Quality Management is a worldwide well-known method which aim is to enhance management and employees in a continual improvement in all organizational processes, regardless of location, size or sector. The European Foundation for Quality Management (EFQM) Model is found to be a worthy method to promote quality improvements, even being a generic approach.
Ideal for a Excellence journey beginning, the Committed to Excellence (C2E)entry level provided by EFQM, gives knowledge and experience of the „9-Box‟ Model and the RADAR tool logic. Achieving this goal represents a overall organizational effort and commitment, with continual intentions to improve.
ANAM is a Airport management enterprise that runs the Madeira Island Airports. Its constructing path to excellence started with the ISO recognitions in 2005, and set in 2009 the aim to achieve the C2E certification.
This work objective stands on the description of the internal procedures for this goal, through the all phases inherent to it. Since the initial steps until the identification and implementation on the Projects for the improvement areas, ANAM design which actions should embrace, accordingly with the company and industry features.A Gestão Total da Qualidade é um método reconhecido, e cujo objectivo passa por conduzir a gestão e os colaboradores para um melhoramento contínuo nos processos organizacionais, independentemente da localização, tamanho ou sector onde a empresa esteja inserida. O Modelo da Fundação Europeia para a Gestão da Qualidade (EFQM) é considerado um método vantajoso para promover melhoramentos na qualidade, mesmo sendo um modelo genérico. Para o começo de uma jornada para a Excelência, o nível de Compromisso com a Excelência (C2E) fornecido pela EFQM é considerado ideal, fornecendo conhecimento e experiência do Modelo das „9-Caixas‟ e da lógica da ferramenta RADAR. Alcançar este objectivo representa todo um esforço e compromisso, com intenções de um melhoramento continuado. ANAM é uma empresa gestora de aeroportos que gere os Aeroportos das Ilhas da Região Autónoma da Madeira. O seu caminho para a excelência começou a ser construído com o reconhecimento pela ISSO em 2005, sendo que em 2009 delineou como objectivo a certificação de C2E. O objectivo deste trabalho reside na descrição dos processos internos delineados para este propósito, através de todos as fases inerentes ao mesmo. Desde os primeiros passos até è identificação e implementação dos Projectos para as áreas de melhoria, a ANAM definiu as acções que deveria concretizar, de acordo com as especificidades da empresa e da indústria.
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Chrenová, Jarmila. "Propojení EFQM Excellence modelu s Balanced Scorecard ve vybraném podniku." Master's thesis, 2012. http://www.nusl.cz/ntk/nusl-166346.
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Kubjátová, Pavla. "Hodnocení výkonnosti podniku činného v chemickém průmyslu." Master's thesis, 2014. http://www.nusl.cz/ntk/nusl-178860.
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The aim of the thesis is to design way of implementation methods Balanced Scorecard into the strategic management of the company ABC. The introduction of the Balanced Scorecard method is an analysis of the company's activities using the EFQM Excellence model based on self-assessment process. The thesis is divided into theoretical and practical parts. The theoretical part defines financial analysis, EFQM Excellence Model and the Balanced Scorecard concept. The practi-cal part contains the characteristics of the company, analysis of financial health and current condition, evaluation of the self-assessment questionnaire, identifying strengths and weaknesses and design implementation the methods Balanced Scorecard.
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Mendes, Ana João Carvalho. "Implementação do modelo de excelência da EFQM no Centro de Investigação ALGORITIMI." Master's thesis, 2017. http://hdl.handle.net/1822/49925.
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Dissertação de mestrado em Engenharia e Gestão da QualidadeA presente dissertação foi desenvolvida no âmbito do Mestrado em Engenharia e Gestão da Qualidade, no Centro de Investigação ALGORITMI da Universidade do Minho, sediado na cidade de Guimarães. A organização em estudo é uma subunidade de investigação da Escola de Engenharia da Universidade do Minho que centraliza a sua atividade na produção de conhecimento científico no âmbito das Tecnologias da Informação, Comunicação e Eletrónica. Este trabalho teve como principal objetivo a utilização do Modelo de Excelência da European Foundation for Quality Management (EFQM), como ferramenta de autoavaliação do Centro ALGORITMI e como meio de alcançar, posteriormente, o segundo nível de reconhecimento EFQM. Para tal, foi realizado um levantamento do nível de maturidade organizacional, através da elaboração do documento de gestão proposto pela EFQM. Este documento, que apresenta um formato simples, usa o Modelo de Excelência para descrever as principais abordagens adotadas pela organização, como estão a ser implementadas e quais os resultados alcançados. De seguida, foi realizado um questionário com o objetivo de perceber se as pessoas da organização partilham a mesma visão da gestão de topo. Com base no documento desenvolvido foi possível identificar dez ações de melhoria e, através de uma priorização, escolhidas cinco para serem implementadas a curto prazo. Para cada uma das cinco melhorias, foi elaborado um plano de melhoria, onde foi descrito o objetivo, o tempo de execução, o estado atual e o alinhamento com os objetivos estratégicos da organização. Tal como descrito na revisão da literatura, foi possível concluir que o Modelo de Excelência da EFQM é uma ferramenta eficaz no levantamento dos objetivos estratégicos de uma organização, da forma como estes são ser implementados e dos resultados até então alcançados. Além disso, foi possível averiguar que algumas ações, descritas no plano estratégico, não foram concretizadas, tendo sido desta forma identificadas, como ações de melhoria a serem realizadas. Por fim, constatou-se que a atual cultura organizacional do Centro de Investigação ALGORITMI não é suficientemente forte para suportar a sustentabilidade de resultados organizacionais positivos.
This dissertation was developed under the master degree in Engineering and Quality Management, at the ALGORITMI Research Centre of the University of Minho, based in Guimarães. The studied organisation is a research subunit of the Engineering School of the University of Minho that centralises its activity in the production of scientific knowledge in the scope of Information Technologies, Communication and Electronics. The main goal of this work was to use the European Foundation for Quality Management (EFQM) Excellence Model as a self-assessment tool for the ALGORITMI Centre and as a mean of subsequently achieve the second level of EFQM recognition. For this, a survey of the level of organisational maturity was carried out through the elaboration of the management document proposed by the EFQM. This document, which presents a simple format, uses the Excellence Model to describe the main approaches adopted by the organisation, how they are being implemented and what results are achieved. After that, a questionnaire was carried out to see if people in the organisation share the same vision as the top management. Based on the developed document, it was possible to identify ten improvement actions and, through a prioritisation, five were chosen to be implemented in the short term. For each of the five improvements, an improvement plan was elaborated, describing the purpose, the execution time, the current state and the alignment with the organisation's strategic objectives. As described in the literature review, it was possible to conclude that the EFQM Excellence Model is an effective tool in surveying an organisation's strategic objectives, how they are being implemented and the results achieved so far. In addition, it was possible to verify that some actions described in the strategic plan were not implemented, and were thus identified as improvement actions to be carried out. Finally, it was found that the organisation's current organisational culture is not strong enough to support the sustainability of positive organisational results.