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Journal articles on the topic 'EFQM model'

Author: Grafiati

Published: 4 June 2021

Last updated: 25 July 2025

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1

Bolboli, Seyed Amir, and Markus Reiche. "Introducing a concept for efficient design of EFQM excellence model." TQM Journal 27, no. 4 (2015): 382–96. http://dx.doi.org/10.1108/tqm-01-2015-0012.

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Purpose – The purpose of this paper is to propose a roadmap for operationalizing EFQM excellence model based on the RADAR logic and in parallel develop a new concept for selecting the firm-specific EFQM measures based on the level of maturity and the prevailing corporate culture. Design/methodology/approach – A comprehensive review of literature leads to a clarification of the relation between EFQM measures and RADAR logic and also identification of the requirements for assessment of culture and determination of maturity level in the context of EFQM excellence model. Based on these requirement

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Escrig-Tena, Ana B., Beatriz Garcia-Juan, and Mercedes Segarra-Ciprés. "Drivers and internalisation of the EFQM excellence model." International Journal of Quality & Reliability Management 36, no. 3 (2019): 398–419. http://dx.doi.org/10.1108/ijqrm-08-2017-0161.

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Purpose Although the European Foundation for Quality Management (EFQM) Excellence Model has been widely adopted throughout Europe, a thorough examination of the factors that contribute to the internalisation of the model (i.e. a substantive adoption) has been neglected in the literature. The purpose of this paper is to present a model that analyses the drivers of the real internalisation of the EFQM excellence model, with a focus on the role of motives for adoption, and appraisal and compensation systems. Design/methodology/approach An empirical study was carried out based on a sample of Spani

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Vukomanovic, Mladen, Mladen Radujkovic, and Maja Marija Nahod. "EFQM EXCELLENCE MODEL AS THE TQM MODEL OF THE CONSTRUCTION INDUSTRY OF SOUTHEASTERN EUROPE." JOURNAL OF CIVIL ENGINEERING AND MANAGEMENT 20, no. 1 (2014): 70–81. http://dx.doi.org/10.3846/13923730.2013.843582.

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Over the years the European Foundation for Quality Management Excellence model (EFQM) has become a popular performance management tool and representation of Total Quality Management (TQM) in Europe. Although the model has been tested and supported by many questionnaire surveys, EFQM has never been validated on real self-assessment scores obtained from companies. Therefore this study validates the model on scores from 34 construction companies in South Eastern Europe. The analysis shows that: a) there is an enabler excellence construct that is obtained by each enabler criteria; b) there is a re

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Hemsworth, David. "An Empirical Assessment Of The EFQM Excellence Model In Purchasing." International Business & Economics Research Journal (IBER) 15, no. 4 (2016): 127–46. http://dx.doi.org/10.19030/iber.v15i4.9715.

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This study focuses on the important concepts of quality management, internal customer satisfaction, and business performance within the neglected purchasing unit of manufacturing firms on the basis of the European Foundation for Quality Management (EFQM) Excellence Model, thus, filling a void in the existing literature. In doing so, this study tests the viability of the EFQM model in a single functional unit. Three hypothesis were generated based on the EFQM model to identify the specific relationships between purchasing’s quality management practices (EFQM enabler), internal customer satisfac

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Ahidar, Ikram, Imadeddine Oubrahim, and Forough Farhadi Cheshmeh Morvari. "THE USE OF THE EXCELLENCE EFQM MODEL IN THE HEALTHCARE SECTOR." Journal of Engineering, Management and Information Technology 1, no. 2 (2023): 75–84. http://dx.doi.org/10.61552/jemit.2023.02.004.

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As the healthcare sector is under growing pressure to enhance patient outcomes and reduce costs, quality management systems are becoming increasingly essential to ensure high-quality care and efficient operations. The EFQM (European Foundation for Quality Management) model serves as a framework for assessing an organization's quality management system. This paper provides an overview of the implementation of EFQM in the healthcare sector based on the literature analysis. Findings revealed that the EFQM model is unsuitable for the hospital sector and needs to be customized before it can be used

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Çağlar, Yiğit, and A. Kadir Varoğlu. "Optimizing Strategic Transformation with EFQM Model: A Contingency Theory Perspective." Business Systems Research Journal 16, no. 1 (2025): 130–51. https://doi.org/10.2478/bsrj-2025-0007.

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Abstract Background The EFQM Model, launched by the European Foundation for Quality Management (EFQM), is widely adopted by transforming organizations. Conducting research with an academic perspective on these models is crucial to comprehend their potential fully. While Contingency Theory has not yet gained widespread recognition for this purpose, it can play a fundamental role in shaping organizations’ transformational domains. Objectives To evaluate the feasibility of the EFQM Model in transformation by integrating theoretical concepts with practical applications across the Environment, Size

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Maulana, Danis, Nur Lailany Fenny Beauty, Farizi Rachman, and Ristanti Akseptori. "Penilaian Business Sustainability Menggunakan Model European Foundation for Quality Management pada Tenant Wirausaha Merdeka." JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS 9, no. 2 (2024): 327–43. http://dx.doi.org/10.29407/nusamba.v9i2.21002.

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Research aim: Analyzing the impact of the EFQM 2020 model on assessing business sustainability and business orientation categories of Wirausaha Merdeka tenants using Structural Equation Modeling and EFQM self-assessment. Method: The research uses quantitative data, the SEM (Structural Equation Modeling) method, and EFQM self-assessment. Research Finding: The results of the SEM analysis reveal that organizational culture and leadership, driving performance and transformation, and strategic and operational performance positively influence business sustainability. On the other hand, purpose, visi

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Vrtodušić Hrgović, Ana-Marija. "PROPOSAL OF A MODEL FOR MEASURING AND EVALUATING THE HOTEL BUSINESS RESULTS IN QUALITY SYSTEM." Tourism and hospitality management 11, no. 1 (2005): 357–72. http://dx.doi.org/10.20867/thm.11.1.23.

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Kod uvođenja se i primjene suvremenih sustava mjerenja i ocjenjivanja rezultata poslovanja mogu koristiti i modeli poslovne izvrsnosti. Predloženi sc model za mjerenje i ocjenjivanje rezultata poslovanja u ovom radu temelji na EFQM modelu poslovne izvrsnosti. On predstavlja samo jedan od mogućih modela što je i u skladu sa zahtjevima EFQM modela poslovne izvrsnosti koji definira koje aspekte rezultata poslovanja treba pratiti i ocjenjivati, ali ne i na koji način.

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Střeleček, Jan, Barbora Stieberová, Zeynep Tugce Kalender, and Miroslav Žilka. "An Excellence Model Case Study Assessing the Gap in Managers' Views by Hierarchical Clustering." Quality Innovation Prosperity 28, no. 1 (2024): 88–106. http://dx.doi.org/10.12776/qip.v28i1.1924.

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Purpose: This paper highlights the importance of business excellence models for SMEs and compares results from different model versions and managerial perspectives. Methodology/Approach: In an SME case study, three EFQM versions were applied (START, START PLUS (both based on EFQM 2013) and EFQM 2020) to make a comparative analysis of evaluation results. It utilises hierarchical clustering to gauge managerial agreement and examines the shift from EFQM 2013 to EFQM 2020. Findings: The paper presents comparative results, emphasising differences in evaluations. These results underscore the robustn

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Plavcan, Peter, Gabor Asvanyi, Patrik Hrbek, Anton Siekel, and Zuzana Vodackova. "Application of the EFQM model in a travel agency." Revista Amazonia Investiga 14, no. 75 (2024): 9–19. http://dx.doi.org/10.34069/ai/2024.75.03.1.

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The paper aims to evaluate the degree of excellence a selected travel agency achieves using the EFQM model. The methodology involves establishing desirable outcomes such as modernizing service offerings and increasing competitiveness. Questionnaires assess customer satisfaction, employee satisfaction, societal impact, and critical organizational results. These questionnaires address service quality, environment, employee willingness, director rating, and financial and non-financial evaluations. The EFQM model provides a framework for the organization to respond effectively, emphasizing the nee

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Berssaneti, Fernando Tobal, Ana Maria Saut, Májida Farid Barakat, and Felipe Araujo Calarge. "Is there any link between accreditation programs and the models of organizational excellence?" Revista da Escola de Enfermagem da USP 50, no. 4 (2016): 650–57. http://dx.doi.org/10.1590/s0080-623420160000500016.

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Abstract OBJECTIVE To evaluate whether accredited health organizations perform better management practices than non-accredited ones. METHOD The study was developed in two stages: a literature review, and a study of multiple cases in 12 healthcare organizations in the state of São Paulo, Brazil. It surveyed articles comparing hospital accreditation with the EFQM (European Foundation for Quality Management) model of excellence in management. According to the pertinent literature, the accreditation model and the EFQM model are convergent and supplementary in some aspects. RESULTS With 99% confide

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Tong, Van Luy, and Truong Van Luu. "USING THE DELPHI TECHNIQUE AND EFQM MODEL APPROACH TO BUILD A CONCEPTUAL MODEL FOR CONSTRUCTION PROJECT PERFORMANCE." Financial and credit activity problems of theory and practice 6, no. 59 (2024): 322–34. https://doi.org/10.55643/fcaptp.6.59.2024.4523.

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This study presents a new conceptual framework for evaluating the performance of construction projects, based on an adaptation of the European Foundation for Quality Management (EFQM) model. Although the EFQM model is widely used for quality management and performance evaluation, there have been few studies to date that have used it to measure the performance of projects, which is a very important issue in the construction industry. The EFQM model is designed for organisations, so if it is to be used for construction projects, appropriate modifications are needed. That is, the criteria and att

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Hassan, Rola R., Manar Abu Talib, Fikri Dweiri, and Jorge Roman. "An Artificial Intelligence (AI) Framework to Predict Operational Excellence: UAE Case Study." Applied Sciences 14, no. 6 (2024): 2569. http://dx.doi.org/10.3390/app14062569.

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Implementing the European Foundation for Quality Management (EFQM) business excellence model in organizations is time- and cost-consuming. The integration of artificial intelligence (AI) into the EFQM business excellence model is a promising approach to improve the efficiency and effectiveness of excellence in organizations. This research paper’s integrated framework follows the ISO/IEC 23053 standard in addressing some of the concerns related to time and cost associated with the EFQM model, achieving higher EFQM scores, and hence operational excellence. A case study involving a UAE government

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Criado-García, Fernando, Arturo Calvo-Mora, and Silvia Martelo-Landroguez. "Knowledge management issues in the EFQM excellence model framework." International Journal of Quality & Reliability Management 37, no. 5 (2019): 781–800. http://dx.doi.org/10.1108/ijqrm-11-2018-0317.

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Purpose The purpose of this paper is to identify knowledge as a key strategic resource within the EFQM excellence model. The study also analyses whether the EFQM model helps to create an adequate context for successful knowledge management (KM). A description is given of the synergies between both management approaches, with the purpose of reaching sustainable competitive advantages within organizations. Design/methodology/approach A literature review and a content analysis are carried out which show how the current version of the EFQM model includes the key aspects of the knowledge management

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Favaretti, Carlo, Paolo De Pieri, Emanuele Torri, et al. "An EFQM excellence model for integrated healthcare governance." International Journal of Health Care Quality Assurance 28, no. 2 (2015): 156–72. http://dx.doi.org/10.1108/ijhcqa-02-2014-0022.

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Purpose – The purpose of this paper is to account for a ten-year experience with the European Foundation for Quality Management (EFQM) Excellence Model implemented in the Trento Healthcare Trust. Design/methodology/approach – Since 2000, the EFQM Excellence Model provided an overarching framework to streamline business process governance, to support and improve its enablers and results. From 2000 to 2009, staff performed four internal (self) and four external EFQM-based assessments that provided guidance for an integrated management system. Over the years, key controls and assurances improved

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Kastelec, Patricija. "Model EFQM in agilnost organizacij." Revija za univerzalno odličnost 10, no. 2 (2021): 155–79. http://dx.doi.org/10.37886/ruo.2021.034.

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Research question (RV): What is the contribution of an organization that follows the EFQM model and reorganizes its organization into an agile organization? Purpose: The purpose of the research is to examine the interrelationship between the EFQM model, agility and agile organization, and consequently faster adaptability, greater performance and competitiveness of the agile organization. Method: The article was based on a review of foreign and domestic literature. We reviewed the professional literature on agility and the EFQM model. We searched a link between agility and the EFQM model. Resul

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Požega, Željko, Boris Crnković, and Ana Udovičić. "EFQM Model for Self-Assessment." Economic Research-Ekonomska Istraživanja 26, sup2 (2013): 117–30. http://dx.doi.org/10.1080/1331677x.2013.11517669.

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Sharifi Moghaddam, Behrouz, Abrisham Rashidzadeh Davan, Morteza Musakhani, and Daryush Gholamzadeh. "Effectiveness of EFQM Model Implementation: a survey on Iranian automotive after sale services companies." Brazilian Journal of Operations & Production Management 14, no. 2 (2017): 153. http://dx.doi.org/10.14488/bjopm.2017.v14.n2.a3.

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It is nearly a decade that Iranian companies attempt to obtain European foundation for quality management (EFQM) organizational excellence award with guidance of public sector, spending enormous financial cost and utilization of human resources. Authors experiences an expert or consultant in implementing this pattern in several companies is motivated them to perform a research about effectiveness of EFQM pattern in Iranian companies.In this regard, automotive after-sales services companies that engaged in achieving EFQM award have been chosen as the study population. To evaluate effectiveness

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TÓTH, Barna, and Edit SZŰCS. "EFQM Model and Quality Management: Leadership and Innovation." Cross-Cultural Management Journal XVII, no. 1 (2025): 17–25. https://doi.org/10.70147/c271725.

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The purpose of this study is to examine the relationship between the EFQM (European Foundation for Quality Management) model and other widely used quality management frameworks. The EFQM model offers a structured, holistic approach to continuous improvement that prioritizes management and organizational culture, which enables organizations to develop and increase performance. Together with systems such as ISO and Six Sigma, EFQM can play a framework role in increasing competitiveness between industries. The research analyzes how management styles and organizational culture can influence the ac

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Sá, José Carlos, Ana Rita Oliveira, José Dinis Carvalho, Gilberto Santos, and Francisco Silva. "New Conceptual Model for Excellence in Business Towards Sustainable Development." Quality Innovation Prosperity 27, no. 2 (2023): 33–60. http://dx.doi.org/10.12776/qip.v27i2.1866.

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Purpose: The purpose of this paper is to understand whether or not the European Foundation for Quality Management (EFQM) Model and the Shingo Model promote and are embedded into the three pillars of sustainability, as well as to propose a conceptual model for excellence in business towards sustainability. Methodology/Approach: Following the PRISMA methodology, 102 articles were included in the review. A bibliometric co-citation network was created based on those publications to understand the link between the topics, using the VOSViewer software. This paper presents a literature review on the

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Martín-Gaitero, Jaime Pérez, and Ana B. Escrig-Tena. "The relationship between EFQM levels of excellence and CSR development." International Journal of Quality & Reliability Management 35, no. 6 (2018): 1158–76. http://dx.doi.org/10.1108/ijqrm-11-2016-0190.

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PurposeThe purpose of this paper is to analyse the level of corporate social responsibility (CSR) development, in accordance with the dimensions of Maonet al.’s (2010) model, which could be achieved when organisations adopt the EFQM model, as well as how the EFQM model can foster this CSR development.Design/methodology/approachThe research method chosen was a qualitative methodology involving multiple case studies. The empirical research relies on an in-depth study of four cases of organisations recognised by the EFQM model in Spain.FindingsThe findings show that, although a higher commitment

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van Schoten, Steffie, Carolien de Blok, Peter Spreeuwenberg, Peter Groenewegen, and Cordula Wagner. "The EFQM Model as a framework for total quality management in healthcare." International Journal of Operations & Production Management 36, no. 8 (2016): 901–22. http://dx.doi.org/10.1108/ijopm-03-2015-0139.

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Purpose – To guide organizations toward total quality management (TQM), various models have been developed such as the European Foundation for Quality Management Excellence Model (EFQM Model). The purpose of this paper is to conduct a longitudinal investigation of whether the EFQM Model can serve as a framework for TQM in healthcare. Design/methodology/approach – Data on a national representative survey about quality management (QM) in the hospital population in the Netherlands were used to conduct this study. The survey had five measurement points between 1995 and 2011. Findings – The results

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HARBUSIUK, Valerii. "Using the EFQM excellence model in the analysis of safety-oriented management in healthcare facilities." Innovation and Sustainability, no. 4 (December 26, 2024): 126–38. https://doi.org/10.31649/ins.2024.4.126.138.

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The article demonstrates the usefulness of using the EFQM excellence model in the analysis of safety-oriented management in healthcare facilities, for which operationalization of the model is necessary. Operationalization involves the process of transforming a rather abstract model by definition into specific analytical actions (methods, operations, or criteria) that need to be performed in the analysis. The content and purpose of the model, as well as its transformation through non-principal but clarifying and adaptive changes to approach the content of the model to the subject of analysis -

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Escrig, Ana B., and Lilian M. de Menezes. "What is the effect of size on the use of the EFQM excellence model?" International Journal of Operations & Production Management 36, no. 12 (2016): 1800–1820. http://dx.doi.org/10.1108/ijopm-11-2014-0557.

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Purpose By contrasting a contingency with a universal approach to business excellence models (BEMs), the purpose of this paper is to investigate the effect of size on the use of the European Foundation for Quality Management (EFQM) model by organizations that were officially “Recognized for Excellence” in Spain. It considers the potential differences between large organizations and SMEs on the level of adoption of EFQM criteria and on the impact that enablers-criteria may have on key performance measures. Design/methodology/approach This study uses actual sub-criteria and criteria scores attai

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Yao, De Li, Ze Chao Du, and Yang Hu. "Application of EFQM-Based Excellence Model in PPP Projects." Applied Mechanics and Materials 174-177 (May 2012): 2957–65. http://dx.doi.org/10.4028/www.scientific.net/amm.174-177.2957.

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Public Private Partnerships (PPP) is widely applied in worldwide infrastructure development. The performance of the PPP project company should be under monitoring of the public sector to ensure that the reasonable interests of the public users are not sacrificed. In this regard, a key issue is the qualitative and quantitative measurement of the services provided by the project company. This paper introduces the European Foundation for Quality Management (EFQM) based excellence model, which has been popularly used in enterprise management, into the PPP projects. Firstly, a comprehensive literat

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de Menezes, Lilian M., Ana B. Escrig-Tena, and Juan C. Bou-Llusar. "Sustainability and Quality Management: has EFQM fostered a Sustainability Orientation that delivers to stakeholders?" International Journal of Operations & Production Management 42, no. 13 (2022): 155–84. http://dx.doi.org/10.1108/ijopm-10-2021-0634.

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PurposeAs a Quality Management (QM) framework, the European Foundation for Quality Management (EFQM) Excellence Model has stakeholder management at its core. In EFQM (2012), based on which assessments were made until 2021, “creating a sustainable future” was a fundamental principle, but how it translated to a Sustainability Orientation and delivered to stakeholders remains questionable. This study aims to investigates the Sustainability Orientation within EFQM (2012) and its associations with Results for stakeholders.Design/methodology/approachLongitudinal assessments of recognized-for-excelle

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Ehrlich, Christian. "The EFQM-model and work motivation." Total Quality Management & Business Excellence 17, no. 2 (2006): 131–40. http://dx.doi.org/10.1080/14783360500450400.

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MOELLER, J. "The EFQM Excellence Model. German experiences with the EFQM approach in health care." International Journal for Quality in Health Care 13, no. 1 (2001): 45–49. http://dx.doi.org/10.1093/intqhc/13.1.45.

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Zárraga-Rodríguez, Marta, and M. Jesús Álvarez. "Efficient information-related practices in companies committed to EFQM." TQM Journal 28, no. 6 (2016): 798–813. http://dx.doi.org/10.1108/tqm-03-2015-0040.

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Purpose The purpose of this paper is to explore whether or not companies committed to quality management within the European Foundation for Quality Management (EFQM) Excellence Model framework use and manage the information in an efficient way, i.e., they have developed information capability. In particular, this research investigates the links between information capability and the EFQM Excellence Model. Design/methodology/approach This study is an extension of previous work by Zárraga-Rodríguez and Alvarez (2013), which was a first qualitative approach to the subject. In that work the EFQM E

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Taraza, Effrosyni, Sofia Anastasiadou, Christos Papademetriou, and Andreas Masouras. "Evaluation of Quality and Equality in Education Using the European Foundation for Quality Management Excellence Model—A Literature Review." Sustainability 16, no. 3 (2024): 960. http://dx.doi.org/10.3390/su16030960.

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Purpose: The purpose of this study was to determine the effects of the European Foundation for Quality Management (EFQM) Excellence Model on education and its contribution to ensuring high-quality education equality. Design/Methodology/Approach: A systematic literature review was conducted based on data from three academic publishers (Taylor & Francis, Emerald, and Elsevier Science Direct). Of the 69 journal articles, 61 were published between 2003 and 2023 and documented the results of the EFQM quality tool, and 8 articles were removed. Findings: The study highlights the results of applyi

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Moura e Sá, Patrícia, and António Albuquerque. "Translating the EFQM model into the courts." International Journal of Quality and Service Sciences 7, no. 2/3 (2015): 230–44. http://dx.doi.org/10.1108/ijqss-03-2015-0029.

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Purpose – The purpose of this paper is to develop an assessment guide based on the European Foundation for Quality Management (EFQM) model criteria. Courts have been under pressure to become more accountable and responsive organisations. In this context, self-assessment models that drive attention to the way resources are being used and to the results that are being achieved, incorporating the views of different stakeholders, are of particular interest. Design/methodology/approach – A case study approach was used. The meaning of the quality principles that underline the EFQM model was discusse

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Fonseca, Luis, António Amaral, and José Oliveira. "Quality 4.0: The EFQM 2020 Model and Industry 4.0 Relationships and Implications." Sustainability 13, no. 6 (2021): 3107. http://dx.doi.org/10.3390/su13063107.

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The European Foundation for Quality Management (EFQM) 2020 model is a comprehensive and updated business model that encompasses sustainability and shares features with Industry 4.0, emphasizing transformation and improved organizational performance, yet with different theoretical and practical foundations. This research highlights the EFQM 2020 model’s novelties and its relationships/implications with the Industry 4.0 paradigm, contributing to the Quality 4.0 body of knowledge. Several linkages between the EFQM 2020 model and Industry 4.0 have been identified, namely, at the criteria level and

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Faraj, Shda Ibrahim. "Assessing Excellence Management in the Light of the European Excellence Model at Taif University." International Journal of Education and Literacy Studies 6, no. 4 (2018): 175. http://dx.doi.org/10.7575/aiac.ijels.v.6n.4p.175.

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This study assessed the excellence management at Taif University by considering the European Model of Excellence (EFQM) in terms of the following dimensions: (1) leadership, policies and strategies, (2) human resources, (3) processes, (4) partnerships and resources, (5) products and services, (6) human resource results, (7) society results and (8) key performance results. The study followed a descriptive (survey and comparative) approach. Data were collected using a questionnaire administered to a random sample of faculty members (n=284) of Taif University. The results indicated statistically

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Leopoldo, Gutierrez, Barrales-Molina Vanesa, and Tamayo-Torres Ignacio. "Quality Management Initiatives in Europe: an Empirical Analysis according to Their Structural Elements." Total Quality Management & Business Excellence 21, no. 6 (2010): 577–601. https://doi.org/10.1080/14783363.2010.483064.

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In recent years, managers have opted for implementing Quality Management in their firms. The market offers different alternatives for QM implementation, such as EFQM model, ISO standards, Malcolm Baldrige or the recent Six Sigma methodology. Implementation difficulty of each initiative varies from case to case. This article designs a criterion for choosing among four alternatives (Quality Control, EFQM, Six Sigma and ISO 9000), according to the degree of development required for the elements that structure the alternatives. To do so, using an ANOVA analysis and mean co

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Anas, Khoirul, and Aries Dwi Indriyanti. "Implementasi Model EFQM untuk Analisis Performa Bisnis pada Branch Rocket Chicken Sidoarjo." Journal of Informatics and Computer Science (JINACS) 3, no. 01 (2021): 39–45. http://dx.doi.org/10.26740/jinacs.v3n01.p39-45.

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Rocket Chicken merupakan Perusahaan yang bergerak di Bidang Kuliner yaitu Restoran fast food. Dalam melakukan reporting data setiap cabang harus mengirimkan laporan absensi dan laporan penjualan bulanan berupa hard copy ke pusat (Kota Yogyakarta) dan mengirimkan soft files melalui e-mail ke Manajer area hal ini membuat adanya kemungkinan kebocoran data dan keterlambatan data yang diterima. Dari uraian tersebut penulis mencoba untuk melakukan implementasi model EFQM (European Fundamental Quality Management) dengan melakukan digitalisasi terhadap model tersebut. dimana proses penilaian akan di-s

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Shaaban, Safaa, and Mohamed A. Khalek Hassan. "The european foundation for quality management (efqm) model scale: a quantitative instrument." Journal of Management and Science 11, no. 3 (2021): 61–65. http://dx.doi.org/10.26524/jms.11.27.

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The purpose of the paper is to present a scale to measure EFQM model application in any organization as an instrument. This paper will present a set of original information and tool for the Model users. A quantitative research strategy with SPSS uses to test the validity and reliability of the presented questioners. The EFQM model scale will guide and support future research lines in this field of management. A literature review from previous publications wasconducted. Many papers were selected and aspects related to the purpose. The suggested scale was tested with around 100 NGOs in the Middl

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Hashem, Tareq Nael. "Marketing Logistics in Reaching Organizational Excellence: Mediating Role of the European Foundation for Quality Management Excellence Model." Journal of Hunan University Natural Sciences 49, no. 4 (2022): 137–50. http://dx.doi.org/10.55463/issn.1674-2974.49.4.14.

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This study is novel because it gathered between constructs of marketing logistics and reaching organizational excellence according to variables of the EFQM model. This hybrid gathering between constructs was not presented before – as far as the researcher knows – and it may help marketers and marketing managers in supporting marketing department efforts through the aid of excellence models, which may have the ability to increase the success factors of the marketing department. The current study aimed at examining the influence of marketing logistics dimensions (such as customer profiling, good

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Martusewicz, Joanna, Karol Szewczyk, and Arkadiusz Wierzbic. "The Environmental Protection and Effective Energy Consumption in the Light of the EFQM Model 2020—Case Study." Energies 15, no. 19 (2022): 7260. http://dx.doi.org/10.3390/en15197260.

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This research uses an inductive inference approach supported by a literature study and deductive reasoning supported by a case study method. This article is based on a comprehensive literature review which was a foundation for preparation a planned research in organizations implementing the EFQM 2020 Model in order to build a strategy for sustainable development and energy conservation. EFQM is an abbreviation for the name of the European Foundation for Quality Management, a member organization associating entities interested in building lasting value and respecting the ethical principles of r

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Abdullah, Suzan Abbas, Iftikhar Ali Hussein, and Mohanad Kadhim Mejbel. "Evaluating The Performance of People in the Central Bank of Iraq (Cbi) According to the European Excellence Model." International Journal of Professional Business Review 8, no. 2 (2023): e0657. http://dx.doi.org/10.26668/businessreview/2023.v8i2.657.

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Purpose: This research seeks to measure the possibility of applying People Standards (enabling factors) and people results in Standard (results) in the Central Bank of Iraq (CBI), by the EFQM Excellence Model. Theoretical framework: The purpose of applying the EFQM Excellence Model standard in this investigation is to present a self-evaluation framework, allowing strength determination for each organization and establishing those areas where additional enhancements need to be made. Many recommendations are found in the literature concerning the application of the EFQM Excellence Model standard

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Mitsiou, Dimitra, and Kostas Zafiropoulos. "Quantitative study of the causal relationships among the EFQM model 2020 criteria in the Greek public sector context." Journal of Business Economics and Management 25, no. 4 (2024): 731–50. http://dx.doi.org/10.3846/jbem.2024.21788.

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This study aims to apply the European Foundation for Quality Management (EFQM) Model 2020 in the Greek Public Sector context and investigate the causal relationships between the model’s criteria. The research uses a structured questionnaire based on the self-assessment tool and the guidelines on the concept and structure of the EFQM Model 2020, translated from English into Greek using forward-backward translation. Two focus groups and a pilot study were conducted to ensure the validity and reliability of the questionnaire. Subsequently, a large-scale quantitative research was conducted using P

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Yskak, Nabi. "Expanding the Application of EFQM model for Institutional Accreditation of Educational Organizations." Advances in Social Sciences Research Journal 8, no. 1 (2021): 289–95. http://dx.doi.org/10.14738/assrj.81.9624.

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Relevance of this article topic consists in the necessity to find some alternative to the existing practice of using of the 2015 Standards and Guidelines for Quality Assurance in the EHEA (ESG-15) for accreditation of educational organizations in Kazakhstan. This study purpose is to develop the ways of expanding the European Foundation for Quality Management (EFQM) use for institutional accreditation of universities. Methods: comparativ analysis, formalization method. Results: 1) the genesis, functions and levels of educational organizations’ accreditation in Kazakhstan are described; 2)

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Ramazan, ERTURGUT, and SOYSEKERCI Serhat. "Leadership Performance and Corporate Quality Culture in Strategic Organizations: The EFQM Based Transformational Leadership Model for Armed Forces." Journal of Research in Business, Economics and Management 4, no. 3 (2015): 385–92. https://doi.org/10.5281/zenodo.3965881.

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In today's world, which is referred to as a global village, the competition of national and International organizations is increasing and it has become an obligation for organizations of all scales to manufacture quality goods and to give quality service. Organizational culture is a guideline potential of the employees, managers and the behaviours and beliefs of the organization as a whole. It is evaluated that without the active participation and creative power of the employees within strategic public bodies such as the Armed Forces, institutionalization of quality efforts will not be pos

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I, KARUNA. "A Study on Working Capital Management in Automotive chassis Manufacturing Pvt Ltd." INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 08, no. 05 (2024): 1–5. http://dx.doi.org/10.55041/ijsrem34012.

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The effective management of working capital is crucial for all companies. Key elements of working capital management include days sales outstanding (DSO), days inventory outstanding (DIO), days payable outstanding (DPO), and cash conversion cycle (CCC). A study conducted on 332 Czech companies, 20 of which were certified by the EFQM (European Foundation for Quality Management) Model, investigated how these components of working capital management impact a company's profitability. Two regression models were utilized for testing - pooled regression and maximum likelihood estimation (MLE). The re

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Nenadál, Jaroslav. "The New EFQM Model: What is Really New and Could Be Considered as a Suitable Tool with Respect to Quality 4.0 Concept?" Quality Innovation Prosperity 24, no. 1 (2020): 17. http://dx.doi.org/10.12776/qip.v24i1.1415.

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<p><strong>Purpose:</strong> The paper offers a set of original information based on critical analysis of description two last versions of excellence models presented by the European Organisation for Quality Management (EFQM). The principle goal is to present the main advantages and weaknesses of the latest version of The EFQM Model, especially from a practical point of view with respect to a Quality 4.0 era.</p><p><strong>Methodology/Approach:</strong> Comparative analysis of two relevant documents (EFQM, 2012; EFQM, 2019a) was used as a key method. D

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Szczepańska, Katarzyna, and Małgorzata Wiśniewska. "Human Performance Improvement in the Health Care Organizations. Results of Empirical Study in Poland." Foundations of Management 4, no. 2 (2012): 97–108. http://dx.doi.org/10.2478/fman-2013-0013.

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Abstract Human Performance Improvement (HPI) as well as human aspects in Quality Management (QM) has received strong attention from researches. Many studies investigate the level of health care services and their main determinants. This paper seeks the relationships between the concepts of HPI and QM. The aims are to present the HPI practices on the example of EFQM Business Excellence Model criteria. HPI criteria were measured by EFQM model in Health Care Organizations (HCO) in Poland with use of case study methodology conducted on the basis of self-assessment reports documentation. The study

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Vukomanovic, Mladen, and Mladen Radujkovic. "THE BALANCED SCORECARD AND EFQM WORKING TOGETHER IN A PERFORMANCE MANAGEMENT FRAMEWORK IN CONSTRUCTION INDUSTRY." Journal of Civil Engineering and Management 19, no. 5 (2013): 683–95. http://dx.doi.org/10.3846/13923730.2013.799090.

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In the recent years the Balanced Scorecard (BSC) and EFQM Excellence Model (EFQM) became very popular performance management (PMM) models. However, many studies showed their flaws, especially in communicating, integrating and aligning Key Performance Indicators (KPI) with strategy, setting targets and conducting benchmarking. BSC or EFQM have always been used alone and regarded as exclusive PMM tools. In contrast, this study introduces a novel PMM framework that relies on the strengths of both BSC and EFQM. The framework uses the Analytic Hierarchy Process (AHP) to connect these two models. At

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Adámek, Pavel, Radka Bauerová, and Šárka Zapletalová. "A Research Agenda of “EFQM Recognized for Excellence” recipients in the Czech Republic." Global Journal of Business, Economics and Management: Current Issues 10, no. 3 (2020): 161–75. http://dx.doi.org/10.18844/gjbem.v10i3.4685.

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Abstract This paper provides a general approach to explore an appropriateness of business excellence models (BEMs) in Czech environment and investigates whether there is a specific approach to the adoption of best management practices in organizations embedded in the EFQM Excellence Model including as a part of national quality awards (NQAs) and evaluate impact on their key performance indicators. The aim of the paper is to provide an overview of the BEMs approach in the Czech Republic and found the relevance with the issues of resulting from the implementation of the EFQM model and sele

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Silaeva, V. V., and V. P. Semenov. "New approaches to improving enterprise management systems using international models and standards in a digital transformation environment." Quality. Innovation. Education, no. 5 (2020): 24–29. http://dx.doi.org/10.31145/1999-513x-2020-5-24-29.

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The relevance of creating integrated management systems for enterprises in a digital transformation environment is proved. New approaches to improving the management system in accordance with the new European excellence model (EFQM 2020) and international standards for achieving sustainable success and risk management are described. Approach to the development of integrated management system model based on the new EFQM 2020 model and international standards such as ISO 9004:2018 and ISO 31000:2018 is offered.

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Gómez, Joaquín Gómez, Micaela Martínez Costa, and Angel R. Martínez Lorente. "An in-depth review of the internal relationships of the EFQM model." TQM Journal 27, no. 5 (2015): 486–502. http://dx.doi.org/10.1108/tqm-05-2013-0056.

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Purpose – The European Foundation for Quality Management (EFQM) model is widely used as a management tool in companies. Consequently, it is of great importance to understand the relationships within it, and inform managers about appropriate ways to manage events in order to get the desired results in general, and for specific interest groups (stakeholders). The paper aims to discuss these issues. Design/methodology/approach – This paper analyzes the internal relationships of the EFQM model using empirical data from a sample of 199 Spanish companies. Four managers in each company were interview

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Santos, Ricardo Simões, and António João Pina da Costa Felician Abreu. "EFQM model implementation in a Portuguese Higher Education Institution." Open Engineering 9, no. 1 (2019): 99–108. http://dx.doi.org/10.1515/eng-2019-0012.

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AbstractEducation sector, and particularly, Higher Education Institutions (HEI), is nowadays an increasingly competitive sector, where the HEI’s success, relies on stakeholder’s recognition, along with their capacity to attract funding, to achieve sustainability.To attends such demands, HEI tends to incorporate into their strategy, Internal Quality Assurance Systems (IQAS). Additionally, and according to some works, existed on literature, HEI should follows a logic of continuous improvement, through the services provided to their stakeholders, where EFQM (European Foundation for Quality Manage

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