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1
Utama, Andrew Shandy. "Digitalisasi Produk Bank Konvensional Dan Bank Syariah Di Indonesia." Jurnal Justisia : Jurnal Ilmu Hukum, Perundang-undangan dan Pranata Sosial 6, no. 2 (2021): 113. http://dx.doi.org/10.22373/justisia.v6i2.11532.
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Technological developments make the world borderless. The development of information and communication technology has touched the banking sector. Based on the operational system, the types of banks can be divided into conventional banks and Islamic banks. This study aims to explain the digitalization of conventional bank products and Islamic banks in Indonesia. The method used in this research is normative legal research. The development of information and communication technology has touched the banking sector. As one of the efforts to increase bank capability, more optimal utilization of information technology development is a prerequisite in supporting bank service innovation. Therefore, digital banking is a very potential business opportunity and an inevitable necessity in the banking sector in the digital era. In addition to increasing the efficiency of bank operational activities, digital banking can improve the service quality of conventional banks and Islamic banks to customers in transactions. The Financial Services Authority of the Republic of Indonesia then issued Financial Services Authority Regulation Number 12/POJK.03/2018 concerning the Implementation of Digital Banking Services by Commercial Banks. There are forms of e-Banking services that can be used at conventional banks and Islamic banks, namely ATM (Automated Teller Machine), EDC (Electronic Data Capture), internet banking, SMS banking, mobile banking, e-Commerce, phone banking, and video. banking
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Prokopowicz, Dariusz, Sylwia Gwoździewicz, Jan Grzegorek, and Mirosław Matosek. "DETERMINANTS OF THE SAFETY OF THE ELECTRONIC DAILY TRANSFER IN THE CONTEXT OF GLOBAL TRENDS ON THE INTERNET DEVELOPMENT OF THE MOBILE BANKING." International Journal of New Economics and Social Sciences 7, no. 1 (2018): 188–201. http://dx.doi.org/10.5604/01.3001.0012.2694.
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Technological progress and the ongoing globalization processes determine new challenges for the protection, electronic transmission and processing of data, including classified information. According to the guidelines of the European Union Directive of 1995 in the perspective of the development of the Internet and digital society, the ICT infrastructure of individual entities should be modernized and adapted in order to guarantee the right to protect electronically-available information. The development of techniques for processing and providing information via the Internet is determined by many facilities for beneficiaries, clients and people using information services of public sector institutions. In addition, there is a possibility of a significant reduction of transaction costs of financial operations and electronic data transfer. On the other hand, the development of information technologies functioning on the Internet also involves the risk of loss or theft of information by unqualified entities. The process of providing information via the Internet generates many threats related to crime of identity theft, interception of classified data by hackers and impersonation of monetary funds in electronic banking systems. In response to these threats, individual entities, including institutions of the financial sector, develop security systems for remote sharing of information and transactions carried out via the Internet. Currently, the process of improving techniques ensuring a certain level of Internet data transfer security is being continued. Procedures for safe processing, storage and sharing of information in online banking systems are improved. Gradually, national legal regulations are being supplemented, taking into account new emerging technological innovations and technologies of electronic data transfer on the Internet.
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Aguzzi, Jacopo, Damianos Chatzievangelou, Marco Francescangeli, et al. "The Hierarchic Treatment of Marine Ecological Information from Spatial Networks of Benthic Platforms." Sensors 20, no. 6 (2020): 1751. http://dx.doi.org/10.3390/s20061751.
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Measuring biodiversity simultaneously in different locations, at different temporal scales, and over wide spatial scales is of strategic importance for the improvement of our understanding of the functioning of marine ecosystems and for the conservation of their biodiversity. Monitoring networks of cabled observatories, along with other docked autonomous systems (e.g., Remotely Operated Vehicles [ROVs], Autonomous Underwater Vehicles [AUVs], and crawlers), are being conceived and established at a spatial scale capable of tracking energy fluxes across benthic and pelagic compartments, as well as across geographic ecotones. At the same time, optoacoustic imaging is sustaining an unprecedented expansion in marine ecological monitoring, enabling the acquisition of new biological and environmental data at an appropriate spatiotemporal scale. At this stage, one of the main problems for an effective application of these technologies is the processing, storage, and treatment of the acquired complex ecological information. Here, we provide a conceptual overview on the technological developments in the multiparametric generation, storage, and automated hierarchic treatment of biological and environmental information required to capture the spatiotemporal complexity of a marine ecosystem. In doing so, we present a pipeline of ecological data acquisition and processing in different steps and prone to automation. We also give an example of population biomass, community richness and biodiversity data computation (as indicators for ecosystem functionality) with an Internet Operated Vehicle (a mobile crawler). Finally, we discuss the software requirements for that automated data processing at the level of cyber-infrastructures with sensor calibration and control, data banking, and ingestion into large data portals.
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Koori, Jeremiah, Njoki Grace Wanjiku, and Gerald Atheru. "Technological Banking Innovations and Financial Inclusion by Commercial Banks in Nairobi County, Kenya." International Journal of Current Aspects in Finance, Banking and Accounting 2, no. 1 (2020): 1–27. http://dx.doi.org/10.35942/ijcfa.v2i1.98.
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Financial inclusion is the provision of financial services at affordable costs to sections of underprivileged and low-income segments of society. Failure to constantly redesign strategies that help the commercial banks adapt to changing business environment may lead to a strategic mismatch between what they offer and what markets demands. The study objective was to assess technological banking innovations and financial inclusion by commercial banks in Nairobi County Kenya. The study was anchored on the theory of financial intermediation, diffusion of innovation theory and Silber’s Constraint theory of Innovation. A descriptive research design and a positivism philosophy were used because the conceptual hypotheses were drawn from existing theories and identified knowledge gaps as founded on the research design. Multiple regression model was employed in this study. For the purpose of this investigation, the target population included all the 42 registered commercial banks operating in Nairobi County, Kenya in the year 2016. Purposive sampling technique was used to determine the sample size. Thirteen (13) selected banks that had successfully implemented technological banking innovations in Nairobi County were purposively sampled for the study. Both primary and secondary data was used in this study. Primary data was collected using questionnaires. Secondary data on mobile bank transactions and mobile phone subscriptions in the banks for the period between 2011 and 2016 was obtained from Central Bank of Kenya, Kenya National Bureau of Statistics and the Banking survey manuals. Questionnaires were administered to randomly selected respondents. The confirmatory test for multicollinearity was done using the Variance Inflation Factor. Data was analyzed using correlation, Goodness of Fit, analysis of variance, F statistic/significance of the study variables and regression of coefficients which were used to draw inferences on the relationship between the study variables. Data was presented using tables and figures. Results of the study indicated that the predictor variables; mobile banking, agency banking, electronic banking outlets and internet banking have an influence on financial inclusion. Correlation results also indicated that mobile banking, agency banking, electronic banking outlets and internet banking were positively associated with financial inclusion. Additionally, the regression findings indicated that mobile banking, agency banking and electronic banking outlets were statistically significant predictors of financial inclusion. However, Internet banking had a significance level of 0.586 which is higher than the conventional threshold of 0.05 which rendered the variable as statistically insignificant in prediction of financial inclusion. The findings concluded that mobile banking, agency banking, electronic banking outlets and internet banking have an influence on financial inclusion with the technological innovations being well adopted by the customers in the respective banks .The study recommended that the banks’ management should make use of these research findings to come up with innovative approaches of improving financial inclusion while maintaining the existing ones in the conduct of their business so as reach more clients with their products and services.
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Nduta, Rosemary Wangari, and Jane Wanjira. "E-Banking Strategy and Performance of Commercial Banks in Kenya." International Journal of Current Aspects 3, no. V (2019): 147–65. http://dx.doi.org/10.35942/ijcab.v3iv.68.
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Technological innovations in the aspect of electronic banking (e-banking) have progressively advanced and changed the manner in which banks offer services. The use of varied forms of technological innovations has become a key strategy that influences the competitiveness and performance of commercial banks. Subsequently, banks are investing more in adopting and implementing innovative e-banking strategies. Although numerous studies have inspected the effect of e-banking on banks across the world, the knowledge gap is that few studies have examined the impact of e-banking strategies on commercial banks’ performance in Kenya. The objectives of this study were to predict the impact of agency banking, mobile banking, the use of ATMs, and internet banking on the commercial banks’ financial performance in Kenya. Agency theory, contingency theory, diffusion of innovations theory, and technology acceptance theory formed the theoretical basis of this study. In its research design, the study used the descriptive approach. The target population comprised managers of 40 commercial banks and the study utilized the purposive sampling method to select 100 respondents comprising of 40 senior managers and 60 operations managers. Descriptive statistics, correlation, and regression analysis were used to analyze data. Correlation analysis indicated that mobile banking (r = 806, p = 0.000), agency banking (r = 0.737, p = 0.000), internet banking (r = 0.466, p = 0.000), and ATM banking (r = 0.547, p = 0.000) have statistically significant relationships with the commercial banks’ performance. Findings indicate that e-banking accounts for 71% (R2 = 0.710) of the variation in the commercial banks’ performance. Moreover, the study found out that e-banking strategies of agency banking and mobile banking are statistically significant predictors (p<0.01, while internet banking and ATM banking are statistically insignificant predictors (p>0.01). Based on these findings, the study concludes that rely on e-banking strategies in enhancing their performance, particularly mobile banking and agency banking. Furthermore, the study concludes that ATM banking and internet banking contribute minimally to the commercial banks’ performance in Kenya. Thus, the study recommends banks to optimize mobile banking and agency banking because they are statistically significant predictors while increasing awareness of internet banking and addressing insecurity issues of ATM banking. Thus, further research should consider establishing factors that account for the unexplained variances of 29% in the performance of commercial banks.
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Aduaka, Uchenna, and Olawumi Dele Awolusi. "Electronic Banking and Profitability in the Nigerian Banking Industry." Information Management and Business Review 12, no. 2(I) (2020): 20–37. http://dx.doi.org/10.22610/imbr.v12i2(i).3086.
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The primary objective of this study was to assess the impact of electronic banking on profitability in the Nigeria banking industry. An inferential survey research design was adopted. Primary data were collected through questionnaires from both staff and customers of the surveyed bank. It was complemented with secondary data sourced from the company’s audited financial statements for the period 2010 to 2017. Data collected were analyzed using both descriptive and inferential statistics while testing of the hypotheses was done using multiple regression analysis. The study revealed that cards play a significant role more than other channels and immediately followed by ATM. Also, it was observed that E-Banking channels contributed to Bank's profitability, that E-banking services (EBS) had an influence on the retention and loyalty of bank's customers and that the quality of service, security, reliability and efficiency have a definite impact on the usage of the services of e-banking. It was recommended that the Nigerian banking industry should invest more in card products, followed by ATM amongst other electronic channels; as they generate more revenues for the bank. The study also recommended further development of other channels (Mobile, Corporate Payments, POS and internet banking) to further enhance their contribution to the bank's profitability. Nigerian banks should also create a business strategy that is customer-centric by being continuously innovative in identifying the needs of their customers and improving on their products offering while developing new ones, to retain and keep the loyalty of their existing customers while attracting new ones.
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ZHAM, Olena, and Yuliia PYROZHENKO. "Internet banking is a saving time in the XXI century." Economics. Finances. Law, no. 5/1 (May 29, 2020): 41–44. http://dx.doi.org/10.37634/efp.2020.5(1).8.
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The paper is devoted to the interpretation, analysis, history of Internet banking development. Several options of technological side development of financial and credit institutions are considered: mobile applications, POS-terminals, terminals for cashless payments. The current state of development of the Internet banking system in Ukraine is also indicated, the advantages of remote customer service are explained, statistics are given. The development of financial relations, a significant breakthrough in technology in recent years, the emergence of plastic payment cards, the improvement of the Internet - all this has given a great impetus to financial institutions, their cooperation with customers, improved service. The new generation of banking allows to improve the work not only of financial and credit institutions, but also of clients. This scientific research deserves attention and is relevant in today's conditions. In the XXI century, the question of the importance of time and efficiency of its use becomes very relevant. Thus, the banking system of Ukraine allows people to use as little time as possible to solve important issues, such as: payment for utilities, purchase of tickets for any transport, transfer of funds to the card, replenishment of mobile account, interest on the loan and more. In today's world, internet banking is one of the main ways to solve personal financial issues as quickly as possible and at any time. These are not only self-service terminals, but also special sites of banks, mobile applications. In Ukraine, state-owned banks, as well as almost every commercial financial institution allows its customers to solve any issues via the Internet. Thus, with the help of the mobile application you can take a loan, invest money in a deposit, pay for utilities, transfer money to another account or replenish the account of a mobile operator, etc. Internet banking is convenience, efficiency and time saving. In this regard, an important area of development of Ukrainian banks is the development, implementation and development of high-tech remote service. The market of online banking in Ukraine is actively moving forward, but modern world trends are creating areas for further improvement. The popularity of remote banking motivates the study of theoretical and practical aspects of its implementation and operation, which indicates the relevance of the issues addressed in this paper.
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LARIONOVA, KATERINA, and DMYTRO DIACHUK. "REMOTE BANKING SERVICE: ESSENCE AND CURRENT STATE OF IMPLEMENTATION IN THE BANKING MARKET OF UKRAINE." HERALD OF KHMELNYTSKYI NATIONAL UNIVERSITY 300, no. 6 (2021): 280–87. http://dx.doi.org/10.31891/2307-5740-2021-300-6-43.
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In recent years, the widespread introduction of remote banking technologies has become the main focus of innovation for banks around the world. The rapid introduction of Internet banking and mobile banking systems is due to the development of the banking system under the influence of technological progress and a high level of competition in the field of banking services. Important components of the development strategy of banking institutions of Ukraine are the development and implementation of quality high-tech remote services to dynamically develop the market of banking products and build quality economic relations between banking institutions and their customers in the implementation of remote banking. The use of advanced technologies in service allows banks to minimize their costs, rationally allocate resources, develop a customer service system and improve the quality of services offered. The article considers the views of scholars on the interpretation of the concept of “remote banking” and gives its own definition of this concept. The connection between innovative development and the system of remote service in banking institutions is analyzed, as a result of which the content of the definition of “innovative development of remote banking” is formed. The most popular services among Internet banking users are highlighted. The BankID system from the National Bank of Ukraine was considered, the introduction of which provided new opportunities for banks in the field of remote service. The analysis of remote banking services in Ukraine for 2018-2020 was carried out, as a result of which a clear tendency to strengthen its role in the banking system of Ukraine was revealed. A comparison of Internet banking systems in domestic banks was made, and leaders in this area were identified.
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Van Huy, Le, Pham Long, Aidan O'Connor, and Pham Dinh Tuyen. "The Development and Measurement of a Customer Satisfaction Index (E-CSI) in Electronic Banking." International Journal of Strategic Decision Sciences 8, no. 3 (2017): 45–58. http://dx.doi.org/10.4018/ijsds.2017070102.
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In the current technological age, once traditional means of delivering services to customers are losing its dominant position, the application of the Internet has evolved as an innovatively supporting alternative for attracting customers, especially in banking service. In that aspect, customers' perception of online banking service through the delivery of website quality (Webqual) remains the main concern for bank's managers in Vietnamese banking system because customers are easily inclined to another banking service provider due to their poor website-operated experience. Based on the evaluation of factors influencing on banking website quality, its relationship to customer satisfaction and retention, this article suggests the measurement of electronic Customer Satisfaction Index (e-CSI) of perceived banking website quality by three most developed banks of Vietinbank, Vietcombank and BIDV in central Vietnam, from which provides insights that may be useful for improving the quality of online banking service.
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Trang, Nguyen Thu. "Service quality of digital banking of Timo Vietnam - Ho Chi Minh City." Science & Technology Development Journal - Economics - Law and Management 2, no. 3 (2019): 50–58. http://dx.doi.org/10.32508/stdjelm.v2i3.519.
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In the context of the strong development of science and technology in finance and banking, Fintech has emerged as the most important trend. Fintech (Financial Technology) can be divided into two categories. The first one includes customer service companies that provide technological tools to improve personal lending, money management and funding for start-ups. The second one includes “back-office” companies that offer technology for financial institutions. New-generation digital banking Timo has increased the public awareness of Fintech through the application of Internet and technology in mobile banking. The paper presents an overview of digital banking of Timo and survey results of its services, thereby offering some suggestions to further develop this form of banking in the future.
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Rithmaya, Chitra Laksmi. "PENGARUH KEMUDAHAN PENGGUNAAN, KEMANFAATAN, SIKAP, RISIKO DAN FITUR LAYANAN TERHADAP MINAT ULANG NASABAH BANK BCA DALAM MENGGUNAKAN INITERNET BANKING." Jurnal Riset Ekonomi dan Manajemen 16, no. 1 (2016): 160. http://dx.doi.org/10.17970/jrem.16.160110.id.
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ABSTRACT The use of Internet as a shopping medium has started to become popular nowadayd. Banking service providers also need to predict the acceptance of the Internet by consumers, and understand why they do such use. This opportunity is used by banks in Indonesia, both government and private banks, because Internet as a media is an innovation that is enough to give the opportunities and challenges in its development. Development of services performed by technology based banking (electronic transaction) in the form of internet banking, mobile based mobile banking (phone banking), the use of ATM (authomatic Teller Machine), Credit Card and others are compulsory for banks in Indonesia to grab market share. Nowadays, internet banking is a major concern and a revolutionary weapon of strategic operations of the bank, for delivering as well as for competing among banks. The problem in this study is whether there are influences of ease of ease of use, usefulness, the attitude of use, risks and service features variables towards the reset interest of the customers of Bank BCA Internet banking. The data used in this study were primary data obtained by distributing questionnaires to customers who use internet banking. By using multiple linear regression analysis, in a simultaneous test using the F test, shown the influence of the independent variables with the dependent variable. Partially, expediency variable (X2) influenced positively and had significant impact on The interest. Partially, attitudinal variables (X3) influenced Positively and had significant impact on the reset interest Partially, risk variable (X4) influenced positively and had Significant impact on the interest. Partially, service features Variables (X5) influenced positively and had significant impact on the reset interest.
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Mishra, Vaibhav, and Vrijendra Singh. "Selection of appropriate electronic banking channel alternative." International Journal of Bank Marketing 33, no. 3 (2015): 223–42. http://dx.doi.org/10.1108/ijbm-09-2013-0099.
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Purpose – The purpose of this paper is to examine the important criteria responsible for the adoption of different electronic banking channel (EBC) alternatives in Indian perspective. It also evaluates the intensity of the various criteria, namely demographics, technological factors, service components and intention to use in determining the overall priorities of EBC. Design/methodology/approach – Data were collected from 110 respondents using pairwise comparison-based survey instrument. The collective data was analyzed using analytical hierarchy process and priorities of different EBC were computed. Findings – ATM was found out to be the most preferred EBC alternative, followed by internet banking (IB) and mobile banking. Awareness, self-efficacy, ease of use, usefulness and security were the criteria responsible for making ATM, the most preferred channel. Practical implications – This paper imparts a better understanding of customers’ preferences among different EBC alternatives. It also explores the relationship between different criteria and sub-criteria based on the data collected from both the parties involved in electronic banking, i.e. customers and bankers. This research would be helpful to guide the strategy maker of electronic banking, so that penetration rate may improve in India. This would also give an idea which factor should be given more emphases, while offering new electronic banking services. Considering same method, further detailed research on specific EBC is required. Similarly, studies of different demographic area may consider for robustness of concept. Originality/value – In the past research work, many researchers talked about the specific EBC and now it is needed to find the gap between all channels selection attitude, considering same parameters. Through pairwise comparison, priorities of different criteria and sub-criteria have been evaluated. This also leads to the selection of most preferred EBC. The results would also be useful in enhancing the customer base, thus reducing the barriers in the adoption of IB and mobile banking.
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Stashchuk, Olena, and Rostyslav Martyniuk. "Banking innovations: security technology solution." VUZF Review 6, no. 1 (2021): 79–86. http://dx.doi.org/10.38188/2534-9228.21.6.08.
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The article identifies the essence of the concept of banking innovations and their role in the financial security of banking institutions. Features of development of technological banking innovations in Ukraine, including in the conditions of influence of COVID-19 are considered. The characteristics of banking innovations are considered, the criteria to be met by banking innovations both on the part of the client and on the part of the bank are identified. The classification of banking innovations according to such features as: by time aspect, by novelty, by causes of occurrence, by volume of influence, by influence on behavior, by scale of innovation, etc. is given. It is proved that the financial security of a banking institution should provide protection of banks from the impact of external and internal threats, as well as minimize the level of their negative impact. The basic principles of financial security of banking innovations in order to ensure the stable development of the latter are described. It is established that the most relevant and in demand in the market in the development of coronavirus infection were such technological innovations of remote capabilities as: contactless payments, online services, mobile banking applications, electronic money transfers, virtual cards. The peculiarities of the use of technological innovations by banking institutions in Ukraine and their impact on the security of banking institutions and customers are noted.
 In order to conduct the study, such general scientific and specific research methods were used as: the logical method, the method of analysis and synthesis, the system method, the method of theoretical generalization, the grouping method, the expert method and the method of logical analysis.
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Mansyur, Muhammad. "Marketing Opportunities for Bank Syariah Mandiri e-Banking Services as a Payment Method." Research Horizon 1, no. 2 (2021): 71–80. http://dx.doi.org/10.54518/rh.1.2.2021.71-80.
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In the development of technology in this era of globalization, various industrial fields have begun to crawl to utilize and develop services based on technology and the internet. Likewise, the financial industry such as banking also competes with each other to provide internet-based services or it is known that the term e-Banking. At this stage of service in Indonesia in particular very rapidly. Moreover, now people must also be able to accept various other services such as internet-based buying and selling (e-commerce), electronic money (e-Money), and internet-based banking services (e-Banking). From various forms of activity that have turned to technology and the internet, there are also market opportunities for the Islamic finance industry. By taking advantage of payment opportunities, Islamic banks must be able to take advantage of market opportunities that exist in the community, and overall improve the ability of the Islamic financial system in the face of rapid technological developments so that they can provide Islamic-based services but can also provide services needed by the community such as e-Banking.
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M, John Paul, and Dr Ravi Aluvala. "Effect of Endogenous and Exogenous variables on Customer behavioural intention in Adoption of Digital Banking ServicesA Technology Acceptance Model Study in the State of Telangana." YMER Digital 20, no. 11 (2021): 47–60. http://dx.doi.org/10.37896/ymer20.11/6.
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Technological Innovations and advancement in Information and communication technology have shown massive growth across the industries including Banking. With internet of things the stringent and Traditional method of Banking has seen a complete metamorphosis from time to time. This has facilitated the customer to have all their banking services at their fingertips without visiting physical banking outlets with their mobile gadgets. It reduces customer’s fatigue of standing in longer queues, reduces transaction costs and time saving. The mere advancement of Technology cannot transform the entire process. There are other factors like extraneous variables or other behavioural related factors which drive the customers towards the adoption of the Digital Technologies. Moreover, the technologies which are vulnerable while dealing with financial related activities. Hence, the present study is an attempt to examine the Endogenous and Exogenous variables and their influence on Perceived Usefulness and Perceived Ease of Use which intern will influence Behavioural Intention to drive towards actual usage of Digital Technologies in Banking. The Present Study examines opinion of 686 respondents across the Telangana state by using E-TAM introduced by Venkatesh and Bala
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George, Ajimon. "Precautions for Safe Use of Internet Banking: Scale Development and Validation." IIM Kozhikode Society & Management Review 6, no. 2 (2017): 186–95. http://dx.doi.org/10.1177/2277975217704049.
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With the advancement of information technology (IT), almost all banks in India have now adopted electronic means of banking, popularly known as self service banking technology (SSBT), and have empowered their customers to perform transactions via automated teller machines (ATMs), Internet banking (IB), mobile banking, credit cards and debit cards. Although the popularity of IB has increased among banking customers owing to the convenience it provides, there are several risks associated with its use since it relies heavily on the open access Internet network, which increases the chances of online fraud and phishing. The specific objectives of the present study are (a) to develop and validate a scale for measuring the precautions taken by customers for the safe use of IB and (b) to examine the adequacy or otherwise of the precautions taken by IB users in Kerala, India. Through exploratory factor analysis, 16 items of precautions for the safe use of IB were reduced to six dimensions and were validated through confirmatory factor analysis. The findings have managerial implications for banks, as they will help them take necessary steps to safeguard their customers against the risks associated with the use of IB. It is essential that IB service providers educate their customers regarding the required precautions for mitigating the risks. The most important theoretical contribution of the study is the development and validation of a scale for measuring the precautions for safe use of IB.
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Abbasov, A. M., Z. F. Mamedov, and S. A. Aliev. "Digitalization of the Banking Sector: New Challenges and Prospects." Economics and Management, no. 6 (August 28, 2019): 81–89. http://dx.doi.org/10.35854/1998-1627-2019-6-81-89.
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The presented study examines the digital banking model in the context of globalization.Aim. The study aims to analyze the nature and current state of digital banking and to determine perspective directions for its development in Azerbaijan.Tasks. The authors examine the major trends in the development of digital banking, determine its classification relative to the Russian digital banking market, and identify perspective directions for its development in Azerbaijan.Methods. This study uses general scientific methods of cognition to examine in various aspects the models of development, its trends, characteristic features, and perspective directions in Azerbaijan. Results. The progress of both Internet banking and mobile banking is closely associated with e-commerce. Out of 30 banks operating in Azerbaijan, 27 use Internet banking and 25 use mobile banking. At this point, 25% of current account transactions in Azerbaijani banks are conducted via electronic payments. According to the UNCTAD B2C E-commerce Index, Azerbaijan ranks 68th among 144 countries in terms of e-commerce development. Therefore, the most important strategic priorities for the country include improving the variety, quality, and services in the field of digital payments by consolidating the institutional and legal framework of these services, increasing the infrastructure capacity, and facilitating mass use. Expanding the scope of application of digital payments in the context of transparent economic transactions would reduce the costs associated with cash and operating losses of banks and institutions, which would in turn open up new opportunities for modern financial services, thus enhancing economic growth.Conclusions. Development of digital banking is a path toward economic transparency, shrinking of the underground economy, and an increase in tax revenues, the number of jobs, and GDP. The Central Bank of Azerbaijan (CBA) is taking systemic measures aimed at expanding the digital transformation of the banking service and payment system. The implementation and development of innovative banking products should be reflected in the strategy of every bank. Digitalization could become one of the forces driving the development of the baking system and increase the level of trust between depositors and banks, making this sector more transparent. However, there is one major obstacle: a lack of understanding that business should be urgently transformed using digital technology.
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Ajibade, Patrick, and Stephen M. Mutula. "Big data, 4IR and electronic banking and banking systems applications in South Africa and Nigeria." Banks and Bank Systems 15, no. 2 (2020): 187–99. http://dx.doi.org/10.21511/bbs.15(2).2020.17.
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Efficient banking solutions are an integral part of the business integration of South African and Nigerian economies as the two largest economies in the continent. Security, effectiveness, and integration of banking systems are critical to the sustainable development of the African continent. Therefore, an empirical analysis of the production of research on banking services and systems was conducted. The aim of the study was to examine the robustness of the research findings on banking systems in terms of their importance for the economic sustainability of the continent in the era of the fourth industrial revolution. The study adopted a bibliometric analysis using software clusters to visualize the results. Due to higher visibility of outputs and likely citations, the results showed that the key terms from Google Scholar are ranked higher than outputs from Scopus. Main research interests were related to internet banking (f = 70), e-payment systems (f = 57), telephone banking (f = 56), automated teller machines (f = 54), and mobile banking (f = 40). The results also showed a very low research interest in the technical aspect of online banking services such as security (f = 19, TLS = 40), authentication (f = 17, TLS =33), network security (f =13, TLS = 33), computer crime (f = 16, TLS = 42), and online banking (f = 11, TLS =32). The study found there were insufficient outputs in the area of the fourth industrial revolution (4IR) and banking services in Africa. Future research trends should examine the impact of the 4IR and big data on the banking system, regional economic integration, and sustainable growth in the continent.
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Nimbalkar, Atul Arun, and Nachiket Deodhar. "A Study of E-Services of Bank with Special Reference to Private Banks, Ahmednagar." International Research Journal of Management, IT & Social Sciences 2, no. 11 (2015): 22. http://dx.doi.org/10.21744/irjmis.v2i11.78.
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E-banking means electronic banking which is popularly known as anywhere banking. Electronic banking also known as EFT (electronic Fund Transfer) means transfer amount online from one account to another account rather by using physical cheque. Information technology has taken important place in the future development of financial service, specially banking sector transaction are affected more than any other financial provider groups. Increased use of mobile services and use of internet as a new distribution channel for banking transactions and international trading requires more attention towards e-banking security against fraudulent activities. The development and the increasing progress that is being experienced in the Information and Communication Technology have brought about a lot of changes in almost all facets of life. In the Banking Industry, it has been in the form of online banking, which is now replacing the traditional banking practice. Although it is proving boon to all sectors especially to all types of customers and financial sector but its growing use without awareness has also attracted many crimes and frauds. Through this paper, it is tried tom discuss about growth of E-banking along with growing challenges of risk & Insecurity. Emphasis is given on awareness to be given to E-banking users and establishment of more security measures to avoid chances of misappropriation of funds and cybercrimes. Online banking has a lot of benefits which add value to customers’ satisfaction in terms of better quality of service offerings and at the same time enable the banks gain more competitive advantage over other competitors. This paper discusses some challenges in an emerging economy and benefits of E-banking.
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Melubo, Kisotu David, and Salome Musau. "Digital Banking and Financial Inclusion of Women Enterprises in Narok County, Kenya." International Journal of Current Aspects in Finance, Banking and Accounting 2, no. 1 (2020): 28–41. http://dx.doi.org/10.35942/ijcfa.v2i1.104.
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Financial inclusion is an important step in development, as access to finances can help the women to build money and lift themselves out of poverty. Lack of financial inclusion among women in Narok County is one of the many factors leading to financial exclusion and an introduction of digital banking is the remedy to its problems. Financial inclusion of women contributes immensely in empowering them. Digital banking in Kenya has been characterized by rapid technological change in the finance sector that has led to the development of mobile banking, online banking, ATMs and agency banking. The banking sector has undergone substantive transformation particularly from the year 2007. This study sought to establish the effects of digital banking and financial inclusion of Women Enterprises in Narok County, Kenya. Financial inclusion includes the provision of affordable financial services, which includes; access to payments and remittance facilities, savings, loans and insurance services by the formal financial system to those who tend to be excluded The study was anchored on finance growth theory and financial asymmetric theory. This study used descriptive research design and data was collected from the target population of all the 184 women owned enterprise in Narok County, Kenya. For this study census sampling was adopted to where all the population will be included in study since the number of target population is 184. Primary data was collected using a semi structured questionnaire to be administered to the women business owner through face to face interviews. The collected data was analysed using descriptive statistics methods; mean, mode, median, standard deviation, percentages and frequencies. Inferential statistical methods included multiple regression analysis was used to establish the relationship among variables. It was established that digital banking services significantly and positively influenced financial inclusion of women enterprises in Narok County. The study concluded that agency banking, mobile banking, online banking and ATM services significantly influenced the access and use of banking services by the locally based women enterprises in Narok County. It was further concluded that the women enterprises did not adequately use online banking due to limited literacy level, computer proficiency and internet availability. The study recommends that the available financial sector players in Narok County needs to sensitize SMEs especially women-owned to ensure that they are aware of the digital services available to be in the loop to enhance financial inclusion. The study recommends that the available digital banking providers need to improve formation of groups among the users of the services to enable improve usability. The study recommends further that the women enterprises managers and proprietors need to be in groups to develop each other and assist access, use and improve digital banking and financial inclusion.
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M. Chandrasekaran, Ghana Shyam Kafley,. "A Study on Users' Adoption of Electronic Payment System in India." Turkish Journal of Computer and Mathematics Education (TURCOMAT) 12, no. 6 (2021): 2642–49. http://dx.doi.org/10.17762/turcomat.v12i6.5764.
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The traditional payment system has got its own limitation to adopt recent developments in the commercial world. The growth of Electronic payment systems is inevitable in the Indian industrial and business scenario. Digital India movement of Indian Government also focuses move towards E-Payment systems. Technology has immense contribution to the growth and development of the banking sector. There have been massive changes in the concept of banking after the digitalization of India's banking sector. Commercial banks in India are facilitating their customers to develop a convenient platform for E- Payment system. In this present study, the researcher studied the relationship between the seven factors technological factors, security, Trust, social influence, internet connectivity, Perceived ease of use, Perceived Usefulness, and Intention to use to measure the adoption of e-payment systems in Madurai district. The study results show that Trust, Perceived Usefulness, and perceived ease of use are statistically significant, indicating that this variable has a positive effect on Intention to use e-payment.
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Bin Dollah, Hanafi, Mohd Feham Md Ghalib, Muhammad Sabri Bin Sahrir, Rusni Hassan, Abdul Wahab Zakaria, and Zakaria Omar. "Prototype Development of Mobile App for Trilingual Islamic Banking and Finance Glossary of Terms via iOS and Android Based Devices." International Journal of Interactive Mobile Technologies (iJIM) 11, no. 3 (2017): 145. http://dx.doi.org/10.3991/ijim.v11i3.6620.
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<span>The existing use of mobile technology nowadays can be integrated with various forms of learning materials such as electronic books and digital references in a form of dictionary or encyclopaedia. The expansion of Islamic banking practices through various local financial institutions which received vast attention nowadays by educationists and learners for instance, leads to the need in understanding the terminologies used in the industry. In view of this scenario, the paper shed some light on using a workable model for developing a purposeful mobile Islamic banking terminology glossary application in a more convenient way via mobile devices such as iPhone, iPad or any Android-based smart gadgets. The mobile terminology glossary app was designed by using a developmental research design using via rapid prototype instructional design model. The process begun with a need analysis conducted among 225 respondents in International Islamic University Malaysia (IIUM) It further explored the prototype development and its implementations for mobile accessibility by providing multilingual glossary of Islamic banking and finance terminologies (Malay-Arabic-English). This paper reports the findings design and development prototype based on the need analysis stage, inclusive of mapping users’ device type, Internet accessibility, reasons for owning mobile devices, delivery and user interface, and preferred features to be embedded in the mobile app.</span>
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Nyangosi, Richard, Kennedy O. Nyariki, and Samuel Nyambega Nyang’au. "New Adaptation Linkages." International Journal of Information Technology Project Management 3, no. 2 (2012): 62–77. http://dx.doi.org/10.4018/jitpm.2012040104.
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Web technology is transforming all businesses into information-based activities and the rate of technological change is so high that emerging electronic commerce is already making fundamental changes in the economic landscape, affecting every aspect of how business is and will be conducted. There is substantial evidence to suggest that e-banking is being embraced by financial institutions in developed and emerging markets to the extent that explosive growth is almost at hand. This paper explores the adoption linkages in customer perceptions, preferences, and barriers to the adoption of banking technology in Kenya. The data for this study has been collected from bank customers in using well structured and pre-tested questionnaires. The result indicated that necessity perception is positive and ATM, Mobile and Internet banking were mostly preferred compared to others whilst negative linkage was observed between barriers and adoption as Security, bank lag in adoption and unawareness were identified as the most reported barriers to adoption. It means that positive link enable adoption while negative link distract adoption. The findings implicate banks and other financial institutions to increase the campaigns which may develop positive customer perceptions and preferences at the same time look for alternatives of reducing the possible barriers posing the banking technology.
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Willis, Richard, J. Neill Marshall, and Ranald Richardson. "The Impact of ‘Branchless Banking’ on Building Society Branch Networks." Environment and Planning A: Economy and Space 33, no. 8 (2001): 1371–84. http://dx.doi.org/10.1068/a33171.
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The authors examine the impact of the remote delivery of financial services on the branch network of British building societies. The current phase of branch-network rationalisation in the financial sector in Europe and North America is argued in the academic literature to be the inevitable consequence of the growth of electronic and telemediated forms of delivery of financial services. In the British building society sector, despite some evidence of branch closure as the use of the Internet and telephone call centres in the delivery of financial services has grown, the picture that emerges is of a dynamic branch network that is responding to changing customer demands and new technological possibilities. Face-to-face advice and discussions between customers and trained ‘experts’ remain an important part of the mortgage transaction. In the savings market, where products have become more commodified, telephone call centres and, more recently, the Internet have become more prominent, but institutions still rely heavily on the branch network to deliver services. The authors suggest that, although there have been changes in the relative importance of different distribution channels as sources of business in the financial sector, it is wrong to view these changes in terms of a simple branch-versus-direct dichotomy. A more complex picture is presented, with most institutions adopting a multichannel approach to the delivery of financial services, and electronic forms of delivery of financial services being developed as an additional delivery channel alongside the branch.
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Widyandri, Dahayu Bethari, and Nisful Laila. "ANALISIS PENGARUH MOBILE BANKING DAN KEUANGAN INKLUSIF TERHADAP KINERJA KEUANGAN BANK SYARIAH DI INDONESIA PERIODE 2014-2019." Jurnal Ekonomi Syariah Teori dan Terapan 9, no. 1 (2022): 14. http://dx.doi.org/10.20473/vol9iss20221pp14-24.
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ABSTRAKDigitalisasi perbankan dilakukan demi pemanfaatan teknologi sehingga melahirkan mobile banking yang dapat memperluas jangkauan layanan keuangan dan Inklusi keuangan menjadi penting untuk menunjukan seberapa besar jasa layanan keuangan yang telah dipakai dan digunakan oleh masyarakat. Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh mobile banking dan keuangan inklusif terhadap kinerja keuangan bank Syariah di Indonesia. Penelitian ini memakai 11 sampel Bank Umum Syariah dan diuji menggunakan Regresi Data Panel dengan variable independent keuangan inklusi yang diukur dengan ROA, ROE, dan BOPO. Hasilnya didapatkan bahwa mobile banking berpengaruh terhadap kinerja keuangan bank Syariah dan keuangan inklusi berpengaruh terhadap kinerja keuangan yang di proksikan dengan Dana Pihak ketiga dan Jaringan kantor namun Pembiayaan tidak berpengaruh terhadap kinerja keuangan. Bagi Regulator, agar menedukasi atau memberikan penyuluhan tentang literasi dan inklusi keuangan untuk masyarakat Indonesia agar masyarakat merasakan manfaat dari layanan keuangan perbankan. Bagi bank umum Syariah, agar memperluas jaringan mobile banking secara maksimal sehingga dapat meningkatkan kinerja keuangan bank Syariah di Indonesia dan menjadi pertimbangan bagi para manajemen untuk melakukan investasi di mobile banking untuk meningkatkan profitabilitas bank Syariah secara jangka Panjang. Kata Kunci: Mobile Banking, Keuangan Inklusi, Kinerja Keuangan. ABSTRACTDigitalization of banking is done for the use of technology so as to give birth to mobile banking that can expand the reach of financial services and financial inclusion becomes important to show how much financial services have been used and used by the public. This study aims to test and analyze the influence of mobile banking and inclusive finance on the financial performance of Sharia banks in Indonesia. This study used 11 samples of Sharia Commercial Banks and tested using Regression Data Panel with independent financial inclusion variables as measured by ROA, ROE, and BOPO. The result was obtained that mobile banking affects the financial performance of Sharia banks and financial inclusion affects the financial performance proxies with third party funds and office networks but financing has no effect on financial performance. For regulators, in order to educate or provide counseling on financial literacy and inclusion for the people of Indonesia so that the public can feel the benefits of banking financial services. For Sharia commercial banks, in order to expand the mobile banking network to the maximum so as to improve the financial performance of Sharia banks in Indonesia and be a consideration for management to invest in mobile banking to improve the profitability of Sharia banks in the long term. Keywords: Mobile Banking, Financial Inclusion, Bank Performance. 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Washington DC: Worldbank.Hajhashem, M., & Khorasani, A. (2015). Demystifying the dynamic of disruptive innovations in markets with complex adoption networks: From encroachment to disruption. International Journal of Innovation and Technology Management, 12(5), 1–22. https://doi.org/10.1142/S0219877015500224Hanivan, H., & Nasrudin, N. (2019). A financial inclusion index for Indonesia. Buletin Ekonomi Moneter Dan Perbankan, 22(3), 351–366. https://doi.org/10.21098/bemp.v22i3.1056Harelimana, J. B. (2018). Impact of mobile banking on financial performance of Unguka microfinance bank Ltd, Rwanda. Journal of Harmonized Research in Management, 4(1), 26. https://doi.org/10.30876/johr.4.1.2018.26-40Hernando, I., & Nieto, M. J. (2006). Is the Internet delivery channel changing banks’ performance ? The case of Spanish banks. Journal of Banking & Finance, 31(4), 1083-1099. https://doi.org/10.1016/j.jbankfin.2006.10.011Hidayati, A. N. (2016). Pengaruh inflasi, bi rate dan kurs terhadap profitabilitas bank syariah di Indonesia. An-Nisbah: Jurnal Ekonomi Syariah, 1(1), 72-97. https://doi.org/10.21274/an.2014.1.1.72-9746.Kara, M. (2008). Konstribusi pembiayaan perbankan syariah terhadap pengembangan usaha mikro, kecil, dan menengah. Ahkam: Jurnal Ilmu Syariah, 13(2), 315–322.Karjaluoto, H., Hepola, J., & Lepp, M. (2020). Is it all about consumer engagement ? Explaining continuance intention for utilitarian and hedonic service consumption. Journal of Retailing and Consumer Services, 57(April). https://doi.org/10.1016/j.jretconser.2020.102232Lashitew, A. A., van Tulder, R., & Liasse, Y. (2019). Mobile phones for financial inclusion: What explains the diffusion of mobile money innovations? Research Policy, 48(5), 1201–1215. https://doi.org/10.1016/j.respol.2018.12.010Laukkanen, T., Sinkkonen, S., Kivijärvi, M., & Laukkanen, P. (2007). Innovation resistance among mature consumers. 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Mugane, Maurine, and Reuben Njuguna. "Mobile Banking Services with Financial Performance on Commercial Banks in Kenya." International Journal of Current Aspects 3, no. VI (2019): 176–92. http://dx.doi.org/10.35942/ijcab.v3ivi.84.
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The competition dimensions have changed following the adopting of various internet banking services that came about as a result of technological innovations such as the introduction of Automated Teller Machines (ATMs), phone banking Personal computer banking which were some of the first innovations of electronic finance. The main objective of this study was to establish the impact of mobile banking services on the financial performance of commercial banks in Kenya. The specific objectives guiding this study included to assess the influence of short message service (SMS) banking on the financial performance of commercial banks in Kenya, to establish the effect of person to person payments on the financial performance of commercial banks in Kenya, to determine the effect of bill payments on the financial performance of commercial banks in Kenya and to find out the effect of airtime top up service on the financial performance of commercial banks in Kenya. The research design that the study adopted was a descriptive research design employing quantitative research strategies. In this study the target population under investigation was all the 40 commercial banks in Kenya. Since in the current study the target population was 80 participants from all the 40 commercial banks in Kenya a census inquiry method was the best method used. Primary data for this study was collected through the use of a questionnaire that was given senior managers from all the departments of these organizations. Both quantitative and qualitative data was generated in this study. Qualitative data was analysed using content analysis whereby content of responses was looked at and responses were grouped together in relation to common patterns or themes for coherent categorization. Descriptive statistics included measures of central tendency and dispersion thus standard deviation and mean and use of absolute and relative percentage frequencies. Presentation of quantitative data was in form of graphs and tables and explanation given in prose. The study findings show that short message service had an above average positive correlation with financial performance of commercial banks and was statistically significant. Person to person had an average correlation with financial performance of commercial banks and was statistically significant. Bill payments had a strong positive correlation with financial performance of commercial banks and was statistically significant. Airtime top up service had an strong positive correlation with financial performance of commercial banks and was statistically significant. The study concludes that short message service banking has become and important part of banking, more and more people prefer to receive banking alerts through short message service which has not only improved service delivery but has had a positive impact on financial performance. Commercial banks have experiences large revenues from different activities with the banking system core among them the bill payments activities. The study recommends that it is important for commercial banks to focus more on short message service banking to lower operational costs thereby improving financial performance. Commercial banks need to consider using person to person payments to improve on their performance, they need to enhance their bill payments to get more clients paying bills using their systems so as to improve on their financial performance and that it is important for commercial banks to put more effort on airtime top up service so as to improve on their financial performance.
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Nugzar Todua, Nugzar Todua, and Nino Gogitidze Nino Gogitidze. "FEATURES OF THE USE OF DIGITAL MARKETING IN THE BANKING SECTOR." New Economist 16, no. 03 (2022): 07–15. http://dx.doi.org/10.36962/nec62-6303-042021-07.
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In the 21st century, the business has become a digital technology-driven system that can hugely impact consumer behavior and labor productivity. The use of the Internet in the new information age is a visible example of globalization. Electronic platforms offer continuous information dissemination, interactive communication with users, and digital systems for conducting transactions in the modern economy. In the context of the digital revolution, along with the changes made to improve services, the electronic transformation of banks has also become necessary, as modern technologies can increase the productivity, permanence, and transparency of the use of information. The paper identifies the key features of digital marketing that make companies successful in the banking sector. The use of digital channels in the financial industry is growing day by day and, regardless of the level of development of countries, is characterized by a growing trend everywhere. The article analyzes digital banking marketing strategies and opportunities that are indispensable conditions for attracting customers in a changing business environment. The paper highlights the role of social media in shaping individual messaging in the banking industry and creating a product tailored to the target audience. Based on secondary data analysis, the focus is on the role of mobile marketing in digital banking marketing. It is noted that mobile marketing simplifies the implementation of banking operations for customers. The article highlights the importance of switching to digital services in the banking industry during the COVID-19 pandemic, indicators of digital channel usage, customer engagement in mobile banking, and forecasts for the future. It has been shown that in the context of the COVID-19 pandemic, the key issue for banks is to identify consumer confidence-building indicators. The paper presents the latest statistics that have reflected on the underlying characteristics of consumer behavior from the beginning of the COVID-19 pandemic to the present day. After analyzing the secondary data, the article found that the active use of smartphones has increased the importance of online advertising, which will continue in the future. With this in mind, the key recommendations that financial companies need to follow to succeed and optimize their budgets are precisely in the direction of popular digital platforms. One of the most important issues of the paper is the increased consumption of cryptocurrency in the world, which is due to its sharp increase in popularity among users. Based on the above, the article shows that if technology companies expand the use of digital currency, the forms of physical services of banks will become obsolete, and the only way to popularize banking products will remain digital marketing. Keywords: Digital Marketing, Banking Marketing, Mobile Banking, COVID-19 Pandemic.
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Ansong, David, Gina Chowa, and Bernice Korkor Adjabeng. "Spatial analysis of the distribution and determinants of bank branch presence in Ghana." International Journal of Bank Marketing 33, no. 3 (2015): 201–22. http://dx.doi.org/10.1108/ijbm-09-2013-0103.
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Purpose – Expanding access to financial services for the 70 percent of Ghanaians who are unbanked is critical. Bank branches have been the primary channel for financial service delivery, but this may be changing because of technological innovations. Analysts believe branch-based banking still has a role in promoting financial inclusion. The purpose of this paper is to examine the pattern of bank branch presence across rural and urban Ghana; the disparities in the spatial distribution of domestic, foreign, and rural and community bank branches; and the district level characteristics associated with the pattern of spatial distribution of bank branches. Design/methodology/approach – The study uses spatial analyst tools, geographically weighted Poisson regression, and data from Ghana’s banking sector to show the inequality in availability of branch-based services and to highlight the district and regional level differences in the determinants of branch allocation. Findings – The study finds evidence of inequality in access to financial services. Physical bank branches are disproportionately more accessible in the urban south compared to the rural north. The study also finds that population size, percentage of urban residents, workforce size, and literacy level are associated with bank allocation but the results vary by district. Practical implications – Branch banking needs modernization to continue to bring financial services in closer proximity. Development of physical and electronic infrastructure could attract financial institutions to serve deprived areas with significant concentration of unbanked populations. Originality/value – Findings of the study point to the need for banks to re-envision branch banking technology to make branch banking more interactive. Banks need to find ways to fuse transferable elements of mobile phone banking into branch-based banking, not just to attract younger technology-savvy customers but also to help make operations more attractive, efficient, and cost effective.
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RATS, Olha, and Anzhelika ALFIMOVA. "Modern directions of development of financial technologies in the banking sector of Ukraine." Economics. Finances. Law, no. 4/2 (April 29, 2021): 9–13. http://dx.doi.org/10.37634/efp.2021.4(2).2.
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Introduction. One of the factors of structural changes in the financial market of Ukraine is the growing use of the Internet and mobile devices to provide financial services. At present, it can be seen that radical changes in the field of technology have affected not only the information sphere, but also the economic one. The modern technological revolution has significantly affected the infrastructure of the banking sector, which is associated with increased automation in the work of financial institutions and greater customer focus. This encourages banks to constantly improve, introduce new products and provide services to their customers with greater speed, quality and reliability. The purpose of the paper is to identify and study current trends and directions of development of financial technologies in the banking sector of Ukraine. Results. The article reveals the economic essence of the concept of “financial technology”. Modern tendencies of fintech development in Ukraine are analyzed. Successful examples of the use of innovative financial technologies in the domestic banking sector in recent years are presented. Possible areas of partnership between fintech companies and traditional banks have been identified. Conclusion. When formulating their own strategy, banks should consider the innovative vector of development as the most important way to ensure the stability of their operation, economic growth and competitiveness, as the effectiveness of their activities depends on the ability to meet the needs of consumers. Therefore, banks need to implement advanced financial technologies, as well as improve ways to provide them to their customers. Equally important is the cooperation of banks with fintech companies, which will promote the development of innovation and maintain consumer confidence in both parties.
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Roy, Prasenjit. "The Digitization Wave in India: A SWOC Analysis with Special Reference to the Demonetization and a Leap towards Cashless Economy." IRA-International Journal of Management & Social Sciences (ISSN 2455-2267) 10, no. 1 (2018): 54. http://dx.doi.org/10.21013/jmss.v10.n1.p6.
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The recent demonetisation has pushed up the volume of digital payments and efforts to a cashless economy. According to the World Payment Report 2017, the Government of India has set a target to achieve 25 billion non-cash transactions by 2017-18 commencing a roadmap towards a full-fledged digital economy. Nevertheless, the situation of India with this regard is critical as there are numerous setbacks ranging from socio-economic to geo-political dimensions that has and will have an effect on the digital transition. The changing market scenario and the technological advancements of smartphones and internet have opened up a Pandora’s Box. This served as other drivers to the development of digital banking, e-wallets, e-commerce, green banking, mobile banking and so forth. This paper is focused on understanding the prospects and challenges of cashless economy in India. As a corollary to this the paper also tries to identify various loopholes in the system which might hinder the growth of digitisation process in the country. The analysis suggests how digital illiteracy, digital divide, lack of infrastructure, cyber security and so forth affects the transition of a cashless society in a developing country like India. The challenges are immense; however a thorough planning and implementation of policies to tackle them would smoothen out the transition process and work to the benefit of the nation.
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Kalakumari, Dr T., and Dr Jehan Murugadhas. "Internet of Things (IoT) in Industry and Other Applications." YMER Digital 21, no. 03 (2022): 159–64. http://dx.doi.org/10.37896/ymer21.03/18.
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Internet connects people along through enterprise and social verbal exchange like Mobile banking and electronic commerce. In the recent technology world, the growing Internet of Things (IoT) is all concerning connecting equipment and organizations through sensors, actuators and other electronic components. So, critical data from those systems can be accumulated and moves taken to enhance human productiveness and potency. IoT takes the object of inter-communication to a full high-level architecture. While IoT guarantees the manner to scale back wastes, fees and inconvenience while growing efficiency, the maximum vital elegance of this on coming years. Also, it enhances smart world to persuade environmentally cleaner, effective and a stronger high-quality of life
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MAIXÉ-ALTÉS, J. CARLES. "The Digitalization of Banking: A New Perspective from the European Savings Banks Industry before the Internet." Enterprise & Society 20, no. 1 (2018): 159–98. http://dx.doi.org/10.1017/eso.2018.18.
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This work is a contribution to the study of the adoption and use of computers in the savings bank industry in western Europe before the arrival of the Internet. It documents the presence of a pan-European network of IT users and analyzes the role of their industry associations in the processes of adopting and disseminating technology. It describes and analyzes their situation as late technology users, indicating certain specific and original patterns in the adoption of computers. Special attention is given to the implementation of shared computer centers throughout Europe and the results in the area of online accounting systems and teleprocessing systems as steps before the development of savings bank electronic funds transfer networks. It documents that in the savings banks industry, a reciprocal influence between technology and its uses was in play over long period of time and throughout the technological changes.
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Hakeem, Ghozian, and Ririn Tri Ratnasari. "PENGARUH PERCEIVED EASE OF USE PADA APLIKASI M-BANKING BANK UMUM SYARIAH DENGAN TRUST SEBAGAI VARIABEL INTERVENING." Jurnal Ekonomi Syariah Teori dan Terapan 8, no. 6 (2021): 696. http://dx.doi.org/10.20473/vol8iss20216pp696-705.
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ABSTRAKPenelitian ini bermaksud untuk mengetahui pengaruh variabel perceived ease of use terhadap behavioral intention dengan trust sebagai variabel intervening pada penggunaan aplikasi m-banking bank umum syariah. Penelitian ini menggunakan pendekatan kuantitatif dengan metode path analysis dan melibatkan 50 responden yang merupakan nasabah salah satu bank umum syariah sekaligus pengguna aplikasi m-banking bank yang bersangkutan dengan metode purposive sampling secara online, serta menggunakan metode analisis jalur dengan program AMOS untuk mengolah data. Hasil penelitian menunjukkan bahwa perceived ease of use dan trust berpengaruh signifikan terhadap behavioral intention, demikian juga perceived ease of use terhadap trust. Penelitian ini juga berimplikasi pada ilmu pemasaran Islam, yaitu mengenai niat perilaku konsumen yang akan berefek pada penggunaan aplikasi m-banking bank umum syariah saat ini dan di masa mendatang, seperti perekomendasian aplikasi tersebut ke orang lain. Maka dari itu, bank umum syariah diharapkan dapat meningkatkan kualitas fitur yang terdapat di aplikasi m-banking, mempromosikan secara gencar kemudahan dan manfaat yang akan didapat dari penggunaan aplikasi m-banking agar nasabah tertarik untuk menggunakannya, serta menyederhanakan baik tampilan dan cara penggunaan, sehingga aplikasi tersebut bisa digunakan dengan mudah oleh berbagai kalangan.Kata Kunci: Perceived ease of use, trust, behavioral intention, aplikasi m-banking. ABSTRACTThe intention of this study is to discover perceived ease of use’s impact on behavioral intention with trust as the intervening variable in the usage of Islamic commercial banks’ m-banking applications. This research uses a quantitative approach with path analysis method and involves 50 participants who are customers of one of Islamic commercial banks as well as users of m-banking application of the bank concerned with online purposive sampling method. It also uses path analysis method by using AMOS program to analyze the data. The result of this study indicates both perceived ease of use and trust significantly affect behavioral intention, and so is perceived ease of use to trust. This study also implies to Islamic marketing, which refers to consumers’ behavior that will affect the current and future usage of Islamic comercial banks’ m-banking applications, such as recommending it to other people. Therefore, Islamic commercial banks are expected to improve their applications’ features, promote its convenience and benefits vigorously to attract customers to use it, and simplify both its appearance and usage method, so it can be used by anyone easily.Keyword: Perceived ease of use, trust, behavioral intention, m-banking application. DAFTAR PUSTAKAAlrawashdeh, T. A., Elbes, M. W., Almonani, A., & ElQirem, F. T. A. (2019). User acceptance model of open source software: An integrated model of OSS characteristics and UTAUT. Journal of Ambient Intelligence and Humanized Computing, 11, 3315-3327.Botsman, R., & Rogers, R. (2010). Beyond zipcar: Collaborative consumption. Harvard Business Review, 88(10), 30.Chinomona, R. (2013). The influence of perceived ease of use and perceived usefulness on trust and intention to use mobile social software. African Journal for Physical, Health Information, Recreation and Dance, 19(2). 258-273.CNN Indonesia. (2021). 180 juta umat muslim baru 30 juta jadi nasabah bank syariah. Diakses dari https://www.cnnindonesia.com/ekonomi/20210210164446-78-604821/180-juta-umat-muslim-baru-30-juta-jadi-nasabah-bank-syariah.CNN Indonesia. (2021). Penjual 91 juta data Tokopedia beraksi lagi sasar kreditplus. Diakses dari https://www.cnnindonesia.com/teknologi/20200804102505-185-531879/penjual-91-juta-data-tokopedia-beraksi-lagi-sasar-kreditplusDavis, F. D. (1989). Perceived usefulness, perceived ease of use and user acceptance of information technology. MIS Quarterly, 13(3). 319-340. https://doi.org/10.2307/249008Dewan Perwakilan Rakyat Republik Indonesia. (1945). https://www.dpr.go.id/jdih/uu1945. 25 Januari 2021.Fishbein, M., & Ajzen, I. (1975). Believe, attitude, intention and behavior: An introduction to theory and research. Massachusets: Addison-Westlyn.Global Religious Futures. (2020). Diakses dari http://www.globalreligiousfutures.org/religions/muslimsHassan, H. E., & Wood, V. R. (2020). Does country culture influence consumers’ perceptions toward mobile banking? A comparison between Egypt and the United States. Telematics and Informatics, 46(101312), 1-14. https://doi.org/10.1016/j.tele.2019.101312Infobanknews.com. (2021). Transaksi digital banking mandiri Syariah meningkat dimasa pandemic. Diakses https://infobanknews.com/topnews/transaksi-digital-banking-mandiri-syariah-meningkat-dimasa-pandemiJaiyeoba, O. O., & Iloanya, J. (2019). E-learning in tertiary institutions in botswana: apathy to adoption. The International Journal of Information and Learning Technology, 36(2), 157-168.Jogiyanto. (2007). Sistem informasi keperilakuan. Yogyakarta: Andi.Kang, J. –W., & Namkung, Y. (2019). The role of personalization on continuance intention in food service mobile apps: a privacy calculus perspective. International Journal of Contemporary Hospitality Management. 31(2). 734-752. https://doi.org/10.1108/IJCHM-12-2017-0783Kasiram, M. (2008). Metode penelitian kuantitatif-kualitatif. Malang: UIN Malang Press.Kaur, S., & Arora, S. (2020). Role of perceived risk in online banking and its impact on behavioral intention: Trust as a moderator. Journal of Asia Business Studies, 15(1), 1-30. https://doi.org/10.1108/JABS-08-2019-0252.Kementerian Agama Republik Indonesia. (2020). Al-Qur’an surat al-anfal. Diakses dari https://quran.kemenag.go.id/sura/8Kementerian Agama Republik Indonesia. (2020). Al-Qur’an surat al-anfal. Diakses dari https://quran.kemenag.go.id/sura/108Li, Q. (2020). Healthcare at your fingertips: The acceptance and adoption of mobile medical treatment services among chinese users. International Journal of Environmental Research and Public Health, 17(6895). 1-21. DOI: 10.3390/ijerph17186895Meeprom, S., & Silanoi, T. (2020). Investigating the perceived quality of a special event and its influence on perceived value and behavioural intentions in a special event in Thailand. International Journal of Event and Festival Management, 11(3), 337-355. https://doi.org/10.1108/IJEFM-09-2019-0043Mostafa, R. B. (2020). Mobile banking service quality: a new avenue for customer value co-creation. International Journal of Bank Marketing, 38(5), 1107-1132. https://doi.org/10.1108/IJBM-11-2019-0421Namahoot, K. S., & Laohavichien, T. (2018). Assessing the intentions to use internet banking: the role of perceived risk and trust as mediating factors. International Journal of Bank Marketing, 36(2), 256-276. https://doi.org/10.1108/IJBM-11-2016-0159Oentario, Y., Harianto, A., & Irawati, J. (2017). Pengaruh usefulness, ease of use, risk terhadap intention to buy onlinepatisserie melalui consumer attitude berbasis media sosial di Surabaya. Jurnal Manajemen Pemasaran, 11(1), 26-31. https://doi.org/10.9744/pemasaran.11.1.26-31Polykalas, S. E., & Prezerakos, G. N. (2019). When the mobile app is free, the product is your personal data. Digital Policy, Regulation and Governance, 21(2), 89-101. https://doi.org/10.1108/DPRG-11-2018-0068Ratnasari, R. T., Gunawan, S., Mawardi, I., & Kirana, K. C. (2020b). Emotional experience on behavioral intention for halal tourism. Journal of Islamic Marketing, 12(4), 864-881. https://doi.org/10.1108/JIMA-12-2019-0256.Ratnasari, R. T., Gunawan, S., Septiarini, D. F., Rusmita, S. A., & Kirana, K. C. (2020a). Customer satisfaction between perceptions of environment destination brand and behavioural intention. International Journal of Creativity and Change, 10(12). 472-487.Republika. (2021). Luncurkan msyariah mega Syariah targetkan 1 juta transaksi. Diakses dari https://www.republika.co.id/berita/qrg9e3370/luncurkan-msyariah-mega-syariah-targetkan-1-juta-transaksiRizan, M., Haro, A., & Rahmadina, B. (2019). Pengaruh perceived ease of use dan service quality terhadap customer satisfaction dengan trust sebagai intervening (Studi kasus pada pengguna Grab di wilayah Jakarta). Jurnal Riset Manajemen Sains Indonesia (JRMSI), 10(2), 337-355.Sahoo, D., & Pillai, S. S. (2017). Role of mobile banking servicescape on customer attitude and engagement. International Journal of Bank Marketing, 35(7), 1115-1132. https://doi.org/10.1108/IJBM-09-2015-0144Saleem, H., Li, Y., Ali, Z., Ayyoub, M., Wang, Y., & Mehreen, A. (2020). Big data use an its outcomes in supply chain context: the roles of information sharing and technological innovation. Journal of Enterprise Information Management, 34(4), 1121-1143, https://doi.org/10.1108/JEIM-03-2020-0119Sedianingsih, Ratnasari, R. T., Prasetyo, A., & Hendarjanto. (2019). Antecedents of recommendation and repurchase intention on medical tourism. Revista de Ciencias Humanas y Sociales, 35(23), 1277-1300.Shao, Z., Zhang, L., Li, X., & Guo, Y. (2019). Antecedents of trust and continuance intention in mobile payment platforms: the moderating effect of gender. Electronic Commerce Research and Applications, 33(January–February 2019). https://doi.org/10.1016/j.elerap.2018.100823Sharianews.com. (2021). Pengguna BCA Syariah mobile meningkat 50 persen. Diakses dari https://sharianews.com/posts/pengguna-bca-syariah-mobile-meningkat-50-persenSokol, M. (1994). Adaptation to difficult designs: facilitating use of new technologies. Journal of Business dan Psychology, 8(3), 277-296.Thusi, P., & Maduku D. K. (2020). South African millenials’ acceptance and use of retail mobile banking apps: an integrated perspective. Computers in Human Behavior, 111(October 2020), 1-10. https://doi.org/10.1016/j.chb.2020.106405Wu, J., Zeng, M., & Xie, K. L. (2017). Chinese travelers’ behavioral intentions toward room-sharing platforms: the influence of motivations, perceived trust and past experience. International Journal of Contemporary Hospitality Management, 29(10). 2688-2707. https://doi.org/10.1108/IJCHM-08-2016-0481
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Shulga, Olga. "Confidentiality and scam in the internet." University Economic Bulletin, no. 48 (March 30, 2021): 76–91. http://dx.doi.org/10.31470/2306-546x-2021-48-76-91.
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The purpose of the work is to consider the theoretical and practical aspects of fraud in the Internet sphere and on this basis to identify ways to ensure the confidentiality and cybersecurity of private users and commercial organizations. The methodological basis of the work is the use of general and special methods of scientific knowledge. Methods of combining analysis and synthesis, induction and deduction have been used to identify different types of fraud in the Internet. Generalization methods, logical and empirical, were used in determining the directions of development of the national cyber defense system and ensuring confidentiality. The main results of the work: The most common methods of fraud with the use of bank payment cards are identified, among which: a fake poll on social networks with a prize draw; a phone call to obtain classified information; SIM card replacement for access to online banking; online payments on unsecured sites; phishing; copying card data when handed over; unsecured WI-Fi networks; computers in public places; skimming for card data theft; unauthorized micropayments; ATM fraud; use of malicious programs (viruses), fake sites in order to compromise the details of electronic payment instruments and/or logins/passwords for access to Internet/mobile banking systems; dissemination (sale, dissemination) of information on compromised data; terminal network fraud; fraud in remote service systems; social engineering. Basic security rules are defined to prevent fraud. The experience of European countries in the field of cybersecurity is analyzed. The directions of adaptation of the current legislation on cybersecurity to the EU standards are outlined and the directions of development of the national system of cybersecurity are defined. The practical significance of the results is to deepen the understanding of the nature and mechanism of various types of fraud in the Internet. The recommendations proposed in the paper can form a methodological and theoretical basis for the development of economic policy of the state to ensure the confidentiality and cybersecurity of private users and commercial organizations. Conclusions. The state should establish an effective oversight body in the field of personal data protection, but security measures and online restrictions should comply with international standards. The use of encryption should not be prohibited at the legislative level, as such restrictions reduce the ability of citizens to protect themselves from illegal intrusions into privacy. In addition, the state policy in the Internet should be aimed at promoting the development and operation of secure Internet technologies and the formation of mechanisms to protect against services and protocols that threaten the technical functioning of the Internet from viruses, phishing and more.
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Ibukun, Fatogun Olukunle, and Ajao Chukwudumebi Cynthia. "A Cashless Policy and Economic Development in Nigeria." Randwick International of Social Science Journal 1, no. 2 (2020): 53–59. http://dx.doi.org/10.47175/rissj.v1i2.45.
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A cashless economy is an environment in which money is spent without being physically carried from one place to another. It is meant to be an economic setting where services and goods are paid for via electronic which includes credit cards, bank transfer and Cheques, with no bill or money handed from one person to another. The cashless policy was introduced in January 2012, the robust interest which the policy has generated is surprising considering the effects on the business environment and particularly lives of ordinary Nigerians. The study showed that cashless policy reduces the movement of cash through usage of ATM, fund transfer, mobile banking. It helps financial transactions to be done without delay, it reduces money laundering. The study indicated that there is a very weak positive relationship between cash movement, joint effect of delivery of financial transactions and cashless policy (R= 0.245) and the model is not significant. However, for the relationship between internet availability, cashless policy and cash movement, the relationship between cash movement, the joint effect of internet availability and cashless policy is also weak ( R = 0.295 ). The model is also significant. The policy is faced with challenges ranging from erratic power supply, electronic fraud, lack of adequate sensitization, poor internet services, high rate of illiteracy and computerization. The benefits include but not limited to reduction in revenue leakages, it helps to reduce cash related crimes, the cost of handling cash is reduced to the barest minimum
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Kalinichenko, Liudmila N. "High Technologies in Central Africa’s Countries: Distant Future or a New Reality?" Asia and Africa Today, no. 7 (2021): 21. http://dx.doi.org/10.31857/s032150750015771-0.
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The article emphasizes the strengthening of the Central African states leadership position in the need to develop the latest technologies. The focus is on the ICT development as a digital platform for economic and social transformations. The realization of Central African Backbone project, which aims to expand the fiber optic cable network within the CEMAC countries, is of particular importance. Its implementation led to the emergence of 3G/4G networks, significantly increasing the population access to broadband services and penetration rate of high-speed Internet and mobile telephony. The unified telecommunications network will make an important contribution to the countries’ integration. The startup system development contributes to solving the problem of young population employment, by realizing the latest technological advances, using digital technologies in such important areas as medicine, finance, trade, farming, education. There is a gradual reduction in the gap between the digital market needs and the level of training for employees working in high technologies sphere. The impact of COVID-19 recession on the digital sector in the countries of the region is inevitable. Overall progress towards expanding 3G/4G networks could be slowed down and the cost for telecommunication services is possible to rise. However, the governments of most countries are striving to ensure that the citizens can make the best use of the digitalization advancements by developing subsidy schemes and promoting projects for telemedicine, education, financial and banking services.
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Ksenda, Viсtoria. "Digitalization of Tax Administration: Modern Model and Development Prospects." Vestnik Volgogradskogo gosudarstvennogo universiteta. Ekonomika, no. 4 (February 2022): 192–204. http://dx.doi.org/10.15688/ek.jvolsu.2021.4.15.
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The dominant technological trend of the 21st century is the Fourth Industrial Revolution (Industry 4.0). Based on robotization (automation) and digitalization of processes, it has embraced the entire advanced world community. Modern humanity has adapted to a technologically innovative way of life and actively uses social networks, messengers, distance learning formats, GPS navigation, online commerce, online government services, Internet banking, etc. Economic relations are no exception. Digital transformation has affected the financial system, on the one hand, by modifying concepts, models, methods, mechanisms, tools, and providing convenience, saving time, and security on the other. Contactless interaction becomes the basis of tax relations. The tax administration system, based on strict norms of the law, operates in a digital environment, which simplifies the procedures of interaction with taxpayers. The purpose of the work is to consider the processes of digitalization of tax administration, which will allow us to form a model and principles of the current tax administration system. For this purpose, the article examines the existing electronic services and tax administration programs, presents their classification, and identifies development prospects. The modern model of the tax administration system based on the principles of transparency of the interaction of subjects of tax relations, the functional conjuncture of the fulfillment of tax obligations, the condition and quality of services provided in a digital environment contributes to the achievement of the targets of the budget system, as well as national goals and priorities of the development of the state.
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İmer, Gülriz, and Mustafa Kaya. "Literature Review on Digital Citizenship in Turkey." International Education Studies 13, no. 8 (2020): 6. http://dx.doi.org/10.5539/ies.v13n8p6.
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With as of the start of the 2000s, technology and internet have become almost indispensable in the lives of individuals. Rapid development of technology has increased the interest and dependence of people on the internet and made it compulsory to use the internet. Increased use of the internet has led to the development invention of mobile devices, cloud technologies, and information and communication technologies. Besides facilitating and accelerating their lives, this situation has caused individuals to encounter some risks. Individuals can exchange information in an online environment, share their feelings and thoughts in a comfortable way, easily benefit from public services and be aware of the events that take place in various parts of the world. In addition, they have started to perform some transactions in electronic media such as e-shopping, e-government, e-book, e-library, e-pulse, e-banking. This brought about the concept of digital life. Digital life has changed a large part of our habits as the Internet began to enter our lives. Most of these changes are in the fields of communication and life perception. This phenomenon led researchers to work more intensively on the concept of digital citizenship. While researching the effects of digital citizenship on the one hand, studies were carried out to determine what to do at school and at teachers&rsquo; level. The aim of this study is to address the trends and gaps observed in the research studies about on digital citizenship and to focus on which their subject areas in Turkey. As a result of literature review: (1) Most of the researches studies that are conducted as a result of literature review are focused on students and teachers, (2) In these studies many different scales have been developed to determine the levels of digital citizenship according to the focal point and different factors.
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TYCHYNINA, Anastasiia. "Legal awareness in the digital society." Economics. Finances. Law, no. 11 (November 20, 2020): 30–33. http://dx.doi.org/10.37634/efp.2020.11.6.
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The paper considers the scientific views on the issue of legal conscience. The structure, components, functions, types and levels of legal conscience are studied. Modern society is at the stage of global transition to a new technological order, the features of which are determined not only by changes in technology, but also by the state of public institutions. The emergence, creation and widespread practical application of revolutionary technologies (artificial intelligence, augmented reality, blockchain technologies, analytical structures based on Big Data, self-managed Smart Everything systems, etc.) creates a new "digital ecosystem" in which the legal system cannot remain unchanged. The paper includes the advantages and threats associated with the use of digital technologies in legal practice. Attention is drawn to the transformational processes in the life of society associated with digitalization and their impact on the branch of law, determines the change in its target function, its forms, mechanisms and actions. With the development of digital technologies, there is the emergence of new legal relations that cause both positive and negative impact on the formation of human legal consciousness. The positive impact includes the Internet, which is turning into a Tool for regulating the economy and law, digital management methods in the form of «electronic government», as well as the process of «digitalization of law», carried out using new digital technologies in order to optimize processes and legal relations. Along with this, negative factors were identified, such as: clip thinking, increased unemployment, cybercrime, namely the emergence of new types of crimes (Internet banking, financially motivated hacker attacks with extortion of money, DDoS cyberattacks).
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Kazmina, I. V. "The main trends in the development of information and telecommunication technologies when creating high-tech products." Proceedings of the Voronezh State University of Engineering Technologies 81, no. 4 (2020): 291–97. http://dx.doi.org/10.20914/2310-1202-2019-4-291-297.
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The features of the application of information and telecommunication technologies in high-tech enterprises are examined in order to increase the efficiency of production activities. It is determined that the basis of telecommunication technologies is the procedure for information exchange and data transfer. Telecommunication technologies provide remote transmission of all forms of information, including data, voice, video, between computers via various types of communication lines. Analysis of the results of the classification of information technologies and areas for improving information support in the production of high-tech products allowed us to identify trends in the development of modern information technologies. These trends are due to the dynamics of the development of industrial enterprises and the external environment, which leads to functional changes in the management system of a high-tech enterprise and provides significant economic growth in developed countries. The main promising means for data transmission are the Internet, wireless mobile radio networks, laser and fiber-optic communication lines. The most important task of telecommunication technologies in the field of economics is electronic exchange. This indicates the importance of the telecommunications aspect in the functioning of the information system. Telecommunication technologies that provide data transfer, make it possible to implement a continuous exchange of information through global networks. Modern telecommunication technologies are widely used in creating network options for information technology. It was determined that a significant achievement of telecommunication technologies was the possibility of real-time control of financial, banking, trading and other operations regardless of the territorial location of their participants. Telecommunication technologies are becoming the elements that informally unite the vast territory of Russia.
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Kahunyo, Margaret Nyakio, and Paul Waithaka. "Change Management Practices and Performance: A Case of Commercial Banks in Nyeri County, Kenya." International Journal of Current Aspects 3, no. VI (2019): 101–23. http://dx.doi.org/10.35942/ijcab.v3ivi.81.
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Over the past half-decade, a lot of change has been experienced in the banking sector. This ranges from regulatory reforms, technological shifts especially on mobile and internet banking, intensified financial innovations, internalization and heightened competition from other players. Although some banks may have recorded good performance in the period under assessment, most of the commercial banks have recorded dwindling performance. This study was interested in determining the effect of change management practices on performance of commercial banks in Nyeri County, Kenya. Specifically, the study aimed to establish the effect of stakeholder involvement on performance of commercial banks; to establish the effect leadership on performance of commercial banks; to assess the effect of organisational learning on performance of commercial banks, and to determine the effect of communication on performance of commercial banks in Nyeri County, Kenya. The study was guided by McKinsey 7-S Change Model, Kotter's Eight Step Model, Resource Dependence Theory, and Kurt Lewin’s Model. A descriptive survey research design was utilised. The target population comprised of 15 banks in Nyeri County, Kenya. The study used a census approach. The study used purposive sampling to select branch managers, accountants, credit managers, and marketing managers of all the commercial banks as the choice class of respondents. The study considered non-financial performance of the banks for five (5) financial years 2012-2017. Primary data was collected through questionnaires while secondary data was extracted from the financial and management reports and corporate handbooks. Cronbach’s Alpha Reliability test was used to test the instruments for reliability while expert opinion assessed the validity status of the instrument. The study used descriptive and inferential analysis. The study targeted all the commercial banks in Nyeri County, Kenya. The study targeted sixty respondents who were the top management of the commercial banks. Questionnaires were used as the main tool of data collection in the study. The researcher used the drop and pick method to administer the questionnaires. The data was coded and entered into Statistical Package for Social Science (SPSS) where both descriptive analysis and inferential analysis of multiple regression analysis was done. The study found that stakeholder involvement had a positive and significant effect on performance of commercial banks in Nyeri County, Kenya. Leadership had the largest positive effect on performance while organization learning had the least but positive effect on the performance of commercial banks in Nyeri County, Kenya. The study concluded that communication had significant and positive effect on performance of banks in Nyeri County, Kenya. As established from the multiple regression analysis the results affirmed that stakeholder involvement, leadership, organization leaning and communication had significant effect on performance of commercial banks in Nyeri County, Kenya. The study recommends improvement of organization learning which was found to be deficient through development of mentorship programs and up scaling the level of employee training and development.
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Mykhailiuk, G., A. Rustamzade, N. Mykhailiuk, and I. Zaitseva-Kalaur. "EGULATION AND SUPERVISION OF FINANCIAL SERVICES IN THE ERA OF GLOBAL DIGITALIZATION: EXPERIENCE OF AZERBAIJAN." Financial and credit activity problems of theory and practice 5, no. 40 (2021): 28–34. http://dx.doi.org/10.18371/fcaptp.v5i40.244860.
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Abstract. The COVID-19 pandemic necessitated the urgent regulation and renewal of financial and banking services in Azerbaijan in the era of global digitalization. A number of important steps have been taken in the country, which are highlighted in the present article. First and foremost, numerous adopted legal acts, measures taken to increase the volume of non-cash payments and minimize the amount of cash payments have been analysed in the present article. It has been emphasized that strengthening of the role of banks in business financing also stimulates the economic growth as a result of the application of opportunities created by the digitalization of banks, legal entities and population. The importance to carry out reforms in the field of payments, to develop the legal framework, to strengthen institutional capacity has been examined. Next, the use of information technology and the enhancement of digital literacy have been identified as crucial issues. Moreover, digitalization is the main goal of improving risk management in banks and is defined as a strategic approach for the long term. The development of information technology and the acceleration of digital transformation in the international arena have contributed to the formation of modern and different approaches in the financial system, as well as in the operating part of banks. Furthermore, a new prudential system for responding to new challenges has been developed and the existing risk management tools based on international experience have been applied. The widespread use of mobile services over the Internet to facilitate consumer access to these services also plays a significant role in reducing costs and wasted time by creating additional capabilities. Finally, the article shows how the use of modern technological channels has increased the ability to collect and analyse more extensive and necessary information about current and potential customers. Keywords: financial system, prudential, financial authority, information technology, regulator, strategic roadmap. JEL Classification G21, O14, K20 Formulas: 0; fig.: 0; tabl.: 0; bibl.: 19.
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Harshita, Bhatnagar. "Demonetization to Digitalization: A Step Toward Progress." Management and Economics Research Journal 03 (2017): 11. http://dx.doi.org/10.18639/merj.2017.03.453170.
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Journey from demonetization to digitalization is very hard hitting but not impossible. Recent demonetization in India on November 8, 2016, created lot of panic in the economy but also paved the way to digitalization. Cash crunch and availability of e-sources of transactions compelled many people to use electronic modes of payment. Credit cards, debit cards/RuPay card, USSD/UPI, Internet banking, mobile wallets like Oxigen, Paytm, Mobiwik, aadhar-enabled payment system, POS, and so on are few popular modes of electronic transaction, which are commonly used by the citizen. Digitalization will embrace higher transparency in monetary terms; low-cost maintenance; more convenience in use; and help in financial inclusion and weeding out black money and counterfeit money from the economy. But journey to a destination is always full of roadblocks, and similarly the journey of India toward a digital India is also full of hurdles like a huge illiteracy rate; low bandwidth; more unbanked areas; late adoption of technology; lack of full-time electricity; security concerns like hacking, cybercrime, and safety of personal details; and need for high investments. So, to defend the dream of a digital India, we have to develop well-defined strategies to coach people in using technology like focusing on customer education as well as employee education in technology by conducting workshops, presentations, enforcing strict cyber laws, use of local language, and developing user-friendly websites that leverage technology using the development of simple and smart digital tools, such as the use of a one-time password (OTP). The government has started Vittiya Sakharata Abhiyaan (VISAKA) and outreach campaigns like DigiDhan Abhiyan and so on to encourage people to adopt digital tools. Overall demonetization is greasing the wheels of digitalization and transforming India into Digital India.
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Okello Candiya Bongomin, George, Pierre Yourougou, and John C. Munene. "Digital financial innovations in the twenty-first century." Journal of Economic and Administrative Sciences 36, no. 3 (2019): 185–203. http://dx.doi.org/10.1108/jeas-01-2019-0007.
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Purpose Premised on the assertion that financial digitalization is currently the panacea and game changer in delivering progress towards the sustainable development goals (SDGs) through universal financial inclusion, especially in developing countries, the purpose of this paper is to establish the moderating effect of transaction tax exemptions in the relationship between mobile money adoption and usage and financial inclusion. Design/methodology/approach A semi-structured questionnaire was used to collect data from 379 micro, small and medium enterprises (MSMEs), which use mobile money services drawn from the Northern District of Gulu in Uganda to provide responses for this study. The predictive relevancy and the effect size of the model were determined by running partial least square algorithm through structural equation model (SEM) with 5,000 bootstrap samples in SmartPLS-SEM 3.0. Findings The findings indicated that all the latent variables of transaction tax exemptions showed significant and positive impact on mobile money adoption and usage to advance financial inclusion in developing countries. Moreover, when combined together, the overall SEM predictive model revealed a significant moderating effect of transaction tax exemptions in the relationship between mobile money adoption and usage and financial inclusion. This implies that transaction tax exemptions on digital financial innovations such as the mobile money services can stimulate economic growth through increased level of financial inclusion labeled as the main enabler in achieving the SDGs by the year 2030. Research limitations/implications Whereas data were collected from users of mobile money services, the samples were drawn specifically from MSMEs’ owners located in the Northern District of Gulu in Uganda. Thus, users located in other districts were not included in the sample for this study. Similarly, this study limited itself to only financial services offered through the mobile money platform. It ignored other digital financial channels such as the internet and electronic banking. Practical implications Going forward, in order to improve the economic well-being of households at the “bottom of the pyramid,” governments in developing countries should embrace the significant role of transaction tax exemptions in promoting digital financial innovations such as the mobile money services for increased level of financial inclusion. The governments in developing countries where mobile money has greatly spurred financial inclusion should not only reduce the existing transaction taxes on mobile money services but scrap it off in order to champion progressive increase in the level of universal financial inclusion prescribed as a key enabler in eliminating global poverty, especially in developing countries. Originality/value This study hints on the moderating effect of transaction tax exemptions in the relationship between mobile money adoption and usage and financial inclusion. The paradox in the current trends on transaction taxes on mobile money services, especially in developing countries remain a dearth in the nascent global FINTECH ecosystem.
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Todić, Marko, and Milan Dajić. "PERSPECTIVE OF MOBILE BANKING IN SERBIA // PERSPEKTIVE MOBILNOG BANKARSTVA U SRBIJI." EMC Review - Časopis za ekonomiju - APEIRON 15, no. 1 (2018). http://dx.doi.org/10.7251/emc1801019t.
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As part of electronic banking, mobile banking is developing as part of the services that banks offer to customers through the use of state-of-the-art mobile phones and tablet devices. This type of banking services has positive features of electronic banking allowing the customers to use these bank services, wherever they are, at any time of the day while on the move. In addition to numerous advantages, mobile banking has negative part also, starting from insufficient information, to mistrust of clients. Along with the development of mobile devices, primarily, the so-called smart mobile phones and tablets, mobile banking has experienced rapid grow in the past and has been developing greatly in recent years In order to successfully implement such a system of operations, technical and technological equipment of banks, trading companies, state institutions, as well as the population is necessary. Also, it is necessary to have the existence of the Internet, information literacy, culture of behavior and knowledge of the electronic payment system for economic organizations and population in R. Serbia. The subject of research of this paper is mobile banking as well as the perspective of mobile banking in Serbia. The aim of the paper is to determine how many citizens of the Republic of Serbia use mobile banking services.
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Wu, Chorng-Guang, and Jonathan C. Ho. "The influences of technological characteristics and user beliefs on customers' perceptions of live chat usage in mobile banking." International Journal of Bank Marketing ahead-of-print, ahead-of-print (2021). http://dx.doi.org/10.1108/ijbm-09-2020-0465.
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PurposeIn recent years, numerous banks have introduced live chat systems to their mobile banking (m-banking) applications to help customers address problems that arise while using m-banking. However, few researchers have investigated bank customers' perceptions of live chat in the context of m-banking, known as mobile chat. The present study attempts to fill this research gap and identify potential factors affecting bank customers' intention and attitude toward using mobile chat from the perspective of functional and expected advantages.Design/methodology/approachA research model was developed integrating three technological characteristics of mobile chat (mobility, reachability and convenience) identified from the mobile service and self-service technology literature with user beliefs involving performance expectancy, effort expectancy and facilitating conditions specified by the unified theory of acceptance and use of technology. The proposed model was evaluated using data collected from a field survey of 268 customers with experience in Internet or m-banking at an international bank in Taiwan. The mediating effects of attitude on the relationship between intention and its predictors were also measured.FindingsThe results suggest that reachability and convenience influence performance expectancy whereas effort expectancy is affected by all the technological characteristics. Additionally, customers' intention is determined by attitude, effort expectancy and facilitating conditions whereas their attitude depends on the three constructs of user beliefs.Research limitations/implicationsThe development of user behavioral research in intelligent customer engagement is lacking in the m-banking literature. This study sheds light on Internet banking and m-banking customers' viewpoints and the salient determinants of their intention and attitude toward using mobile chat. Therefore, the findings allow a broader understanding of customer engagement applications in the banking sector.Practical implicationsThe research findings would help banks not only better understand how to deploy useful mobile applications for improving the effectiveness of their mobile service development but also develop adequate mobile strategies to engage with customers more intelligently.Originality/valueThis research provides valuable insight into the relationship between the adoption of intelligent customer engagement tools and the improvement of customer support performance in the context of m-banking. Moreover, this study is among the first to identify the potential mobile technological factors that might affect bank customer expectations from mobile chat applications.
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K., Krishna Prasad, and P. Ushadevi. "A Study on Mobile banking Financial Transaction of Major Nationalized Banks in India." International Journal of Management, Technology, and Social Sciences, November 9, 2018, 100–119. http://dx.doi.org/10.47992/ijmts.2581.6012.0050.
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Adopting new technology in the banking sector is very useful for the growth of banks in India. The bank is the main financial institution that provides the digital technology-enabled services to the customers in an effective manner. Because of competition today each and every bank is providing modern and innovative services to attract a number of customers. Mobile banking (also known as M-banking) is latest technology or novel technology, user-friendly, and widely used concept in Electronic banking that is used to accomplish cashless financial transactions, fund transfer, credit applications and payment of bills, taxes etc. remotely through mobile devices like smartphones, PDAs, and tablets. The uncommon increment in the utilization of mobile phones in both urban and rural areas provides exciting opportunities for the development of cell phone based banking. But in India, a developing country, mobile banking is limited to only some fields such as SMS due to lack of facilities, security issues, poorly performing internet connections and because of high priced. In this paper, we present a comparative study on Mobile Banking transaction of major banks in India. In this paper, we analyzed and discussed portable banking money/financial transactions, using ABCD analysis and based on the analysis we made a few proposals/recommendations to cell-phone enabled banking service contributor. This will encourage the scientist/researcher to find the gap between the traditional and digital method of financial transactions in India.
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MARY ADA, Ph.D., OGENYI, JUGU YOHANNA GYANG, Ph.D., and BODUNDE D. TOSIN, M.Sc. "ELECTRONINC BANKING AND PERFORMANCE OF DEPOSIT MONEY BANKS IN NIGERIA (2011- 2018)." International Journal of Business and Applied Social Science, April 30, 2020, 1–9. http://dx.doi.org/10.33642/ijbass.v6n4p1.
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Electronic banking has become a central concept in the banking industry due to its ability to increase operational efficiency and enhance financial performance. Nevertheless, the challenges of huge capital expenditure on development, and the increased cost of operation on the maintenance of e-banking facilities to achieve operational efficiency subsist in Nigeria. This paper examined the effects of electronic banking on the aggregate financial performance of Deposit Money Banks in Nigeria for eight years. The focus was on selected electronic banking products - Mobile payments, Automated teller machine (ATM), Internet banking (WEB) and Point of sale (POS) transactions. Secondary data were collected and analyzed quantitatively. Four hypotheses were formulated and tested at a ninety-five percent confidence interval using the Ordinary Least Square (OLS) inferential statistical tool. The results indicated that e-banking in the aggregate has a positive but insignificant effect on the overall performance of Deposit Money Banks (DMBs) in Nigeria.
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Affran, Samuel. " Electronic Banking: an Object of Fallacy or System of Functionality Samuel Affran Abstract — Corporate managers in the banking industry have employed series of strategies to lure many customers to patronage their categories they offer for sale. One of s." European Journal of Business and Management Research 5, no. 4 (2020). http://dx.doi.org/10.24018/ejbmr.2020.5.4.254.
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Corporate managers in the banking industry have employed series of strategies to lure many customers to patronage their categories they offer for sale. One of such is E-banking. These technological services are introduced by banks with the objective of providing customers with rapid services, with cost efficient. The situation tends to be different in this part of the world. Most of these services partially exist and if it fully does, it comes with unprecedented system failures. Based upon this premises this study is conducted exploratory to find out what really constitutes electronic banking from the Ghanaian perspective and also to ascertain their linkage with customer satisfaction. A total number of 200 questionnaires were administered. Cross-sectional survey was employed using questionnaire as the principal tool for the data collection. A 5-point Likert- scale ranging from 1 (strongly disagree) to 5(strongly agree) was used to measure the constructs. With the aid of SPSS version 23 the data was analyzed to establish the empirical linkage of the underlying constructs. The study among other things brought to the fore three (3) determinants (Automated Teller Machine, Mobile Phone Banking, Internet or Online banking) that define e-banking from the Ghanaian perspective proving that it is a system of functionality that is established for specific strategic purpose better still because of inefficient execution it was also proven to be an object of fallacy in the sense that having it does not necessary leads to customer satisfaction. The data analysis also shows that statistically between automated teller machine and customer satisfaction there is positively very weak relationship (R^2= .181, p< 0.126). Meaning holding all other variables constant, automated teller machine will cause 18.1% change in customer satisfaction. It is proven by the results that, automated teller machine not only weak in explaining the relationship but the impact is also not significant as the significant level is 0.126 which is above the standard significant value of 0.05. Meaning the automated teller machine if it is not administered efficiently and effectively will have the tendency to impact on customer’s satisfaction insignificantly. This presupposes that the automated teller machines in question were not administered efficiently and effectively. Thus this study has proven empirically that it is not a forgone conclusion that having an ATM services will automatically leads to customer satisfaction making the assertion a fallacy in Ghana thus disproving the study by Sultan and Komal (2009) claiming that having an automated teller machine services will automatically lead to customer satisfaction. The study revealed that relationship between mobile banking services and customer satisfaction is positively very weak (R^2= .170, p< 0.171). This simply means that mobile services rendered by banks to their customers were seriously criticized as woefully inadequate. Thus, holding all other variables constant, mobile banking services causes 17.0 % change in customer satisfaction. This result proves that a unit change in mobile banking service will induce 17.0% change in the rate of customer satisfaction. In other words when the level of mobile banking services is improved by 1% it will lead to 17.0% increase in customer satisfaction which is quite negligible. The significance level of this outcome in reference to the study results was 0.171 which is greater than the standard value of 0.05 indicating that the variance between mobile banking services and customer satisfaction was not significant. Internet banking services were quite effective and efficient thus having positive significant impact on customer satisfaction (R^2= .211, p< 0.003). But the relationship is equally weak explaining only 21.1% of customer satisfaction within the Ghanaian banking industry. The statistical understanding is that unilaterally internet banking service has the empirical tendencies to increase customer satisfaction by 21.1% if these services are improved just a percentage change. The practical connotation is that managers need to make automated teller machine more secured and very convenient spreading it across the length and breadth of the country. It should be in good function (twenty-four hours a day), accessible at all times (weekdays and weekends) and user-friendly as well. Again, managers should be proactive in sending message to customers whenever their system is malfunctioning in order to win customer trust. They should be ready to accept their mistakes and improve on customer complaint. They should avoid the rationalization of system failure which tend to put customers off serving as a catalyst for customer drifting. Again, internet connectivity should be reliable to boost mobile banking services. The banks should create more mobile apps for the various product categories. To sum up more resources should be allocated to online products since it is proven to be the only determinant significant in explaining customer satisfaction.
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"An Analysis of Factors Affecting the Adoption of E-Banking Services in Small Finance Banks in Karnataka." International Journal of Recent Technology and Engineering 8, no. 6 (2020): 3519–24. http://dx.doi.org/10.35940/ijrte.f8597.038620.
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Nowadays Banks are quite important in the overall development of a country. The banking sector in India has gone through a tremendous technological change during 1990s. Banks have begun to use technology as a medium to serve its customers in a better and fast way. Electronic banking is very important development which has happened recently. E banking provide an opportunity for its customers to carry out any kind of banking activities with the access of internet. The recent trends show that the banks are shifting their focus from product centric model to customer centric model by means of developing new e-banking services. This holds good for small financial banks (SFBs) as well. However the SFBs are on its nascent stage, but it is on a technology adoption spree to efficiently manage their overall cost of operation. The main objective of this paper is to find out various components that have influence on the consumers who adopt electronic banking services purpose of this paper is to identify the various factors that affect the customers to adopt ebanking services with special reference to small finance banks in Karnataka