Academic literature on the topic 'Electronic CRM'
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Journal articles on the topic "Electronic CRM"
Yu, Xiaoyu, Bang Nguyen, Sung Ho Han, Cheng-Hao Steve Chen, and Fei Li. "Electronic CRM and perceptions of unfairness." Information Technology and Management 16, no. 4 (2014): 351–62. http://dx.doi.org/10.1007/s10799-014-0210-4.
Full textPouria, Jahanbakhshian. "E-CRM-A Solution for Customer Satisfaction in Electronic ERA." International Journal of Management Sciences and Business Research 1, no. 12 (2012): 01–8. https://doi.org/10.5281/zenodo.3402044.
Full textKusumaningtyas, Rinda Hesti, Azilla Auri Pramesti, and Sallma Diana Putri. "e CRM." ALINIER: Journal of Artificial Intelligence & Applications 6, no. 1 (2025): 73–82. https://doi.org/10.36040/alinier.v6i1.14538.
Full textKhasawneh, Rawan, and Emad Abu-Shanab. "Electronic Customer Relationship Management (e-CRM) in Jordan." International Journal of Technology Diffusion 3, no. 3 (2012): 36–46. http://dx.doi.org/10.4018/jtd.2012070104.
Full textKumar, Pushpender, and Anupreet Kaur Mokha. "Electronic Customer Relationship Management (E-CRM) and Customer Loyalty." International Journal of E-Business Research 18, no. 1 (2022): 1–22. http://dx.doi.org/10.4018/ijebr.293292.
Full textSanara Ismailova, Sanara Ismailova. "FORMATION OF CRM BASED VIRTUAL TRAINING." PAHTEI-Procedings of Azerbaijan High Technical Educational Institutions 07, no. 03 (2021): 25–30. http://dx.doi.org/10.36962/0703202125.
Full textNurjoko, Nurjoko, Ihwan Nurdin, Sri Karnila, Hendra Kurniawan, Ruki Rizal, and Neni Purwati. "Electronic Customer Relationship Managemeny (E-CRM) Untuk Sistem Pengaduan Pencemaran Lingkungan." Jurnal SIMADA (Sistem Informasi dan Manajemen Basis Data) 6, no. 1 (2023): 73–81. http://dx.doi.org/10.30873/simada.v6i1.3653.
Full textAwad, Abdelrehim, and Muhanad Mahmoud. "Impact of electronic customer relationship management on competitive advantage: Mediating role of customer satisfaction in EgyptAir." Problems and Perspectives in Management 22, no. 3 (2024): 276–86. http://dx.doi.org/10.21511/ppm.22(3).2024.22.
Full textRamadhan, Fajar, Ratih Hurriyati, and Puspo Dewi Dirgantari. "ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) ANALYSIS ON WWW.GIGIBANDOFFICOAL.COM WEBSITE." JURNAL MANAJEMEN DAN BISNIS SRIWIJAYA 17, no. 2 (2020): 107–18. http://dx.doi.org/10.29259/jmbs.v17i2.10306.
Full textet al., Eltahir. "Comparative study of customer relationship management (CRM) and electronic customer relationship management (E-CRM)." International Journal of ADVANCED AND APPLIED SCIENCES 8, no. 7 (2021): 1–6. http://dx.doi.org/10.21833/ijaas.2021.07.001.
Full textDissertations / Theses on the topic "Electronic CRM"
Lam, Hoang Chau, and Qiuyun Li. "Does electronic customer relationship management affect customer satisfaction and trust?" Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-24655.
Full textKlasén, Sara, and Karin Swebilius. "Electronic word-of-mouths påverkan på CRM : En fallstudie av en organisation inom kulturbranschen." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-325217.
Full textNeves, Fabricia Vancim Frachone. "Uma análise da aplicabilidade do Data Warehouse no comércio eletrônico, enfatizando o CRM analítico." Universidade de São Paulo, 2001. http://www.teses.usp.br/teses/disponiveis/18/18140/tde-10042017-160131/.
Full textKosch, Lubov [Verfasser]. "Contributions to the selection and implementation of standard software for CRM and electronic invoicing / Lubov Kosch." Hannover : Technische Informationsbibliothek (TIB), 2015. http://d-nb.info/1084240963/34.
Full textVondrová, Kateřina. "Nové trendy prodeje v oblasti rychloobrátkového zboží (využití operativního CRM)." Master's thesis, Vysoká škola ekonomická v Praze, 2013. http://www.nusl.cz/ntk/nusl-196528.
Full textVilela, Sarah Isabel da Fonseca. "A adoção de CRM numa autarquia : um estudo de caso na Câmara Municipal da Póvoa de Lanhoso." Master's thesis, Instituto Superior de Economia e Gestão, 2012. http://hdl.handle.net/10400.5/4997.
Full textFinnegan, David Jesse. "Knowledge sharing in the introduction of a new technology : psychological contracts, subculture interactions and non-codified knowledge in CRM systems." Thesis, University of Warwick, 2005. http://wrap.warwick.ac.uk/1186/.
Full textMorais, Nilnta Elpida, and Joyce Mhando. "Application of ICT in the Swedish Hopsitality & Tourism Industry : a study of viral marketing and word- of -mouth marketing concepts in relation to CRM." Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-12263.
Full textPrudencio, Alexander Greif. "A gestão de clientes insatisfeitos no segmento de TV por assinatura através de mídias sociais." Escola Superior de Propaganda e Marketing, 2018. http://tede2.espm.br/handle/tede/328.
Full textMettagarunagul, Mingruedee, and Pensiri Puengprakiet. "The Use of eCRM to Enhance Customer Relationship : The Case of Toyota Mahanakorn." Thesis, Mälardalens högskola, Akademin för hållbar samhälls- och teknikutveckling, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-12921.
Full textBooks on the topic "Electronic CRM"
Greenberg, Paul. CRM at the speed of light: Social CRM strategies, tools, and techniques for engaging your customers. 4th ed. McGraw-Hill, 2010.
Find full textGreenberg, Paul. CRM at the speed of light: Social CRM strategies, tools, and techniques for engaging your customers. 4th ed. McGraw-Hill, 2009.
Find full textGreenberg, Paul. CRM at the speed of light: Capturing and keeping customers in Internet real time. 2nd ed. McGraw-Hill/Osborne, 2002.
Find full textCanada. Dept. of Employment and Immigration. Occupational and Career Information Branch. Electronics Technician (Cam Equipment): Volume Eleven. s.n, 1986.
Find full textGonçalves, Víctor. Sistemas electrónicos com microcontroladores. Técnicas e Profissionais, 2002.
Find full textA, Bradley D., ed. Mechatronics: Electronics in products and processes. Chapman and Hall, 1993.
Find full textMinutella, David. CCSP CSVPN Exam Cram 2 (Exam Cram 642-511). Pearson Education, 2005.
Find full textBook chapters on the topic "Electronic CRM"
Schmitz, Uwe. "Social-CRM-Systeme." In Grundkurs Electronic Business. Springer Fachmedien Wiesbaden, 2020. http://dx.doi.org/10.1007/978-3-658-29442-7_19.
Full textSchmitz, Uwe. "Einführung eines E-CRM-Systems." In Grundkurs Electronic Business. Springer Fachmedien Wiesbaden, 2020. http://dx.doi.org/10.1007/978-3-658-29442-7_18.
Full textMuther, Andreas. "Zusammenfassung und Überblick CRM-Markt." In Electronic Customer Care. Springer Berlin Heidelberg, 2001. http://dx.doi.org/10.1007/978-3-642-56593-9_6.
Full textJost, Arnim. "Kundenmanagementsteuerung — Erweiterung der Vertriebssteuerung im Rahmen umfassender CRM-Systeme." In Electronic Commerce. Gabler Verlag, 1999. http://dx.doi.org/10.1007/978-3-322-93133-7_25.
Full textJost, Arnim. "Kundenmanagementsteuerung — Erweiterung der Vertriebssteuerung im Rahmen umfassender CRM-Systeme." In Electronic Commerce. Gabler Verlag, 2000. http://dx.doi.org/10.1007/978-3-322-93181-8_20.
Full textFassott, Georg. "E-CRM — Kundenbeziehungsmanagement im E/M-Commere." In Electronic Business und Mobile Business. Gabler Verlag, 2002. http://dx.doi.org/10.1007/978-3-322-82359-5_17.
Full textVarajão, João, Maria Manuela Cruz-Cunha, and Daniela Santana. "Results of CRM Adoption in Large Companies in Portugal." In Electronic Business and Marketing. Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-37932-1_2.
Full textCancès, Éric, Claude Le Bris, Yvon Maday, Ngoc Nguyen, Anthony Patera, and George Pau. "Feasibility and competitiveness of a reduced basis approach for rapid electronic structure calculations in quantum chemistry." In CRM Proceedings and Lecture Notes. American Mathematical Society, 2007. http://dx.doi.org/10.1090/crmp/041/02.
Full textShashidhar, Kini K., and D. H. Manjaiah. "Electronic Customer Relationship Management (e-CRM): Data Integration for Technical Institutions." In Proceedings of International Conference on Internet Computing and Information Communications. Springer India, 2013. http://dx.doi.org/10.1007/978-81-322-1299-7_17.
Full textAhmed, Jameela Radhi Ali, Allam Hamdan, and Amir Dhia. "The Impact of Electronic Customer Relationship (E-CRM) Activities on Customer Loyalty in Bahrain E-Commerce Sector." In Studies in Systems, Decision and Control. Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-62102-4_42.
Full textConference papers on the topic "Electronic CRM"
Joscha, Berger, Kuhl Annkatrin, and Riess Michael. "Beyond RoHS and REACH: Relevant CMR Substances in Electronic Products." In 2024 Electronics Goes Green 2024+ (EGG). IEEE, 2024. http://dx.doi.org/10.23919/egg62010.2024.10631244.
Full textCheung, K. H., H. Y. Lai, and Ji-Dong Gu. "Reduction of Chromate by Marine Bacillus Megaterium TKW3." In CORROSION 2006. NACE International, 2006. https://doi.org/10.5006/c2006-06521.
Full textHaritaoglu, Ismail, Myron Flickner, and David Beymer. "Video-CRM: understanding customer behaviors in stores." In IS&T/SPIE Electronic Imaging, edited by Robert Paul Loce, Eli Saber, and Sreenath Rao Vantaram. SPIE, 2013. http://dx.doi.org/10.1117/12.2007327.
Full textBhanu, Farida, and D. Magiswary. "Electronic Customer Relationship Management Systems (E-CRM): A knowledge management perspective." In 2010 International Conference on Education and Management Technology (ICEMT). IEEE, 2010. http://dx.doi.org/10.1109/icemt.2010.5657629.
Full textZhang Xuecheng and Wang Yunxiao. "On influence of CRM on enterprise performances." In 2011 2nd International Conference on Artificial Intelligence, Management Science and Electronic Commerce (AIMSEC). IEEE, 2011. http://dx.doi.org/10.1109/aimsec.2011.6010666.
Full textJianing Qian and Changchun Gao. "The application of Data Mining in CRM." In 2011 2nd International Conference on Artificial Intelligence, Management Science and Electronic Commerce (AIMSEC). IEEE, 2011. http://dx.doi.org/10.1109/aimsec.2011.6010697.
Full textZhang, Shiju. "Notice of Retraction: Solving the potential complaints of customers in CRM." In Business Management and Electronic Information. 2011 International Conference on Business Management and Electronic Information (BMEI 2011). IEEE, 2011. http://dx.doi.org/10.1109/icbmei.2011.5920368.
Full textKe, Qing, and Gang Li. "Notice of Retraction: A Framework of Collaborative Application in CRM." In 2009 International Symposium on Information Engineering and Electronic Commerce (IEEC). IEEE, 2009. http://dx.doi.org/10.1109/ieec.2009.79.
Full textHuang, ZhiJun, and HongXia Wu. "Notice of Retraction: A study on the pattern of CRM emphasizing creating customer value." In Business Management and Electronic Information. 2011 International Conference on Business Management and Electronic Information (BMEI 2011). IEEE, 2011. http://dx.doi.org/10.1109/icbmei.2011.5916935.
Full textYang, He, Xiaorui Dong, Tianshuo Wang, and Anshuai Xiao. "The Microservice Architecture of Airline's Group-CRM Based on UML." In 2020 3rd International Conference on Advanced Electronic Materials, Computers and Software Engineering (AEMCSE). IEEE, 2020. http://dx.doi.org/10.1109/aemcse50948.2020.00035.
Full textReports on the topic "Electronic CRM"
Chen, Changmao, Yunfeng Chen, and Lian Chen. The Effects of TCM Combined with Chemotherapy in Patients with Non-small Cell Lung Cancer: An Overview of Systematic Review and Meta-analysis. INPLASY - International Platform of Registered Systematic Review and Meta-analysis Protocols, 2022. http://dx.doi.org/10.37766/inplasy2022.7.0114.
Full textfang, min, You-zhu Su, and Jian-ping Liu. The effect of external treatment of traditional Chinese medicine in overweight or simple obese patients: An umbrella review of meta-analyses of randomized controlled trials. INPLASY - International Platform of Registered Systematic Review and Meta-analysis Protocols, 2023. http://dx.doi.org/10.37766/inplasy2023.3.0119.
Full textWillson. L51709 Development-Test Electronic Gas Admission for Large Bore Engines. Pipeline Research Council International, Inc. (PRCI), 1994. http://dx.doi.org/10.55274/r0010114.
Full textSun, Chenbing, Zhe Wang, and Yuening Dai. Music therapy for sleep quality in cancer patients with insomnia:A protocol for systematic review and meta-analysis. INPLASY - International Platform of Registered Systematic Review and Meta-analysis Protocols, 2021. http://dx.doi.org/10.37766/inplasy2021.12.0128.
Full textAlshammari, Mohammed Kanan. Efficacy of Complementary and Alternative Medicine in Peripheral Arterial Disease: A Systematic Review. INPLASY - International Platform of Registered Systematic Review and Meta-analysis Protocols, 2023. http://dx.doi.org/10.37766/inplasy2023.3.0001.
Full textLI, Na, Xia AI, Xinrong Guo, Juan Liu, Rongchao Zhang, and Ruihui Wang. Effect of acupuncture treatment on cognitive impairment after traumatic brain injury in adults: A systematic review protocol. INPLASY - International Platform of Registered Systematic Review and Meta-analysis Protocols, 2021. http://dx.doi.org/10.37766/inplasy2021.11.0113.
Full textda Silveira, Lúcia, Enrique Muriel-Torrado, Elisani de Almeida Bastos, and Juliana Aparecida Gulka. Normativa - Identidade de gênero: política editorial para periódicos científicos. Universidade Federal de Santa Catarina, 2024. http://dx.doi.org/10.5007/normativagenero.
Full textQu, Pengda, Jing Huang, Shiqi Wang, et al. Efficacy and safety of Chinese medicinal formula containing Cortex Phellodendri for gout: A protocol for a systematic review and meta-analysis. INPLASY - International Platform of Registered Systematic Review and Meta-analysis Protocols, 2022. http://dx.doi.org/10.37766/inplasy2022.5.0109.
Full textCALS TEST NETWORK WRIGHT-PATTERSON AFB OH. Technical Publication Transfer Using: Magnavox Electronic's Data. MIL-M-28OO1A (SGML), MIL-D-28O03 (CGM). Quick Short Test Report. Defense Technical Information Center, 1993. http://dx.doi.org/10.21236/ada313000.
Full textWalker, Andy. Testing of Participant's Power Electronics Component for Circuit Performance and Efficiency: Cooperative Research and Development Final Report, CRADA Number CRD-19-16343. Office of Scientific and Technical Information (OSTI), 2024. http://dx.doi.org/10.2172/2448071.
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