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Relevant bibliographies by topics / Emotional dissonance

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Academic literature on the topic 'Emotional dissonance'

Author: Grafiati

Published: 4 June 2021

Last updated: 11 March 2023

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Journal articles on the topic "Emotional dissonance"

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O’Brien, Elaine, and Carol Linehan. "Problematizing the authentic self in conceptualizations of emotional dissonance." Human Relations 72, no. 9 (December 3, 2018): 1530–56. http://dx.doi.org/10.1177/0018726718809166.

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With exhortations to be ‘your authentic self’ proliferating in workplaces what does this mean for emotion and identity management at work? This article explores the relationship between emotional labour and identity. It focuses on the tension or ‘emotional dissonance’ that can be experienced when a job role requires the display of organizationally appropriate emotions. Experiences of emotional dissonance are examined through in-depth interviews and diary study with human resource professionals. We tease out the contradictions participants are immersed in, the affective sensemaking they engage in about such contradictions and demonstrate the individual’s capacity for multiple selves to address contextual demands. From this, a new conceptual lens on emotional dissonance is proposed. Conventional conceptualizations view dissonance as a clash between ‘real’ and ‘false’ emotion predicated on an authentic self that is transmuted in organizational settings. Our theoretical contribution is to argue that emotional dissonance arises from the struggle to construct a situationally salient self in the face of conflicting emotions and loyalties to competing selves and values. The struggle in emotional labour is not with ‘the truth of oneself’ but rather with identifying which self to foreground in a given situation.

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Jansz, Jeroen, and Monique Timmers. "Emotional Dissonance." Theory & Psychology 12, no. 1 (February 2002): 79–95. http://dx.doi.org/10.1177/0959354302121005.

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Xanthopoulou, Despoina, Arnold B. Bakker, and Andrea Fischbach. "Work Engagement Among Employees Facing Emotional Demands." Journal of Personnel Psychology 12, no. 2 (January 2013): 74–84. http://dx.doi.org/10.1027/1866-5888/a000085.

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This two-wave study examined work engagement as a function of personal resources and emotionally demanding conditions at work. We hypothesized that personal resources (self-efficacy and optimism) buffer the effect of emotional demands and emotion-rule dissonance on work engagement. Furthermore, we expected that emotional demands/dissonance boost the effect of personal resources on work engagement. One-hundred sixty-three employees, who provide service to customers, participated at both measurement times. Analyses supported (a) the buffering hypothesis, since emotional demands and dissonance related negatively to work engagement when self-efficacy – but not optimism – was low, and (b) the boosting hypothesis, since self-efficacy – but not optimism – related positively to engagement particularly when emotional demands and dissonance were high.

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Ortiz-Bonnín, Silvia, M. Esther García-Buades, Amparo Caballer, and Dieter Zapf. "Supportive Climate and Its Protective Role in the Emotion Rule Dissonance – Emotional Exhaustion Relationship." Journal of Personnel Psychology 15, no. 3 (July 2016): 125–33. http://dx.doi.org/10.1027/1866-5888/a000160.

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Abstract. Emotion work, or the requirement to display certain emotions during service interactions, may produce burnout when these emotions are not truly felt – emotion rule dissonance. Building on the support-buffering model we hypothesized that a supportive climate should provide emotional resources to employees protecting them against strain from emotion work. We tested this multilevel prediction in a sample of 317 front-line employees nested in 99 work units at large Spanish hotels and restaurants. Our results showed that supportive climate protects employees against experiencing emotional exhaustion (main effect) and attenuates the negative effects of emotion rule dissonance on emotional exhaustion (moderating effects). These results provide empirical evidence for the important role of supportive climate as a buffer between emotion work and well-being.

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Choi, Sukbong, Yungil Kang, and Kyunghwan Yeo. "Effect of a Protestant Work Ethic on Burnout: Mediating Effect of Emotional Dissonance and Moderated Mediating Effect of Negative Emotion Regulation." Sustainability 13, no. 11 (May 24, 2021): 5909. http://dx.doi.org/10.3390/su13115909.

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This study examined the effect of the Protestant work ethic on burnout using a sample of 259 South Korean workers from a manufacturing firm. We also investigated the mediating role of emotional dissonance on this effect and addressed the moderating and moderated mediating roles of negative emotion regulation on the relationship between Protestant work ethic and emotional dissonance. Our empirical results indicated a significant direct negative effect of the Protestant work ethic on burnout, but there was no evidence of an indirect relationship between these. Results also found that negative emotion regulation changed the relationship between Protestant work ethic and emotional dissonance. In addition, negative emotion regulation changed the mediating role of emotional dissonance in the relationship between Protestant work ethic and burnout. The study is meaningful in that it grasped the importance of value as a major factor in job burnout, and it finally confirmed the antecedents of Koreans’ diligence.

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Dijk, Pieter A. Van, and Andrea Kirk Brown. "Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance." Journal of Management & Organization 12, no. 2 (September 2006): 101–15. http://dx.doi.org/10.1017/s1833367200004053.

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ABSTRACTConflicting empirical findings in studies assessing the relationship between emotional labour and negative job outcomes are partly due to the lack of clarity regarding the conceptualisation and measurement of emotional dissonance. Emotional dissonance has been variously described and measured as an antecedent or as a consequence of the performance of emotional labour, as well as an inherent component of emotional labour. Recent conceptualisations of dissonance have proposed a mediator role for emotional dissonance between emotional labour and the outcome of emotional exhaustion. Concepts from cognitive dissonance theory support this conceptualisation and were used to empirically test this proposed relationship with a sample of 181 staff from two tourism based organisations providing a range of visitor/customer services. The results demonstrated a significant partial mediation role for emotional dissonance in the relationship between emotional labour and emotional exhaustion, supporting the use of a more theoretically and methodologically consistent measure of emotional dissonance.

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Dijk, Pieter A. Van, and Andrea Kirk Brown. "Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance." Journal of Management & Organization 12, no. 2 (September 2006): 101–15. http://dx.doi.org/10.5172/jmo.2006.12.2.101.

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ABSTRACTConflicting empirical findings in studies assessing the relationship between emotional labour and negative job outcomes are partly due to the lack of clarity regarding the conceptualisation and measurement of emotional dissonance. Emotional dissonance has been variously described and measured as an antecedent or as a consequence of the performance of emotional labour, as well as an inherent component of emotional labour. Recent conceptualisations of dissonance have proposed a mediator role for emotional dissonance between emotional labour and the outcome of emotional exhaustion. Concepts from cognitive dissonance theory support this conceptualisation and were used to empirically test this proposed relationship with a sample of 181 staff from two tourism based organisations providing a range of visitor/customer services. The results demonstrated a significant partial mediation role for emotional dissonance in the relationship between emotional labour and emotional exhaustion, supporting the use of a more theoretically and methodologically consistent measure of emotional dissonance.

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Jeon, Moo-Kyeong, HyunJoong Yoon, and Yuha Yang. "Emotional Dissonance, Job Stress, and Intrinsic Motivation of Married Women Working in Call Centers: The Roles of Work Overload and Work-Family Conflict." Administrative Sciences 12, no. 1 (February 11, 2022): 27. http://dx.doi.org/10.3390/admsci12010027.

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This research was designed to test and extend the model of emotional dissonance. Previous models of emotional dissonance, such as the Job Demand-Resource (JD-R) and the Stress-Strain-Outcome (SSO) models, are limited in that they do not account for the influences of work and work–family-related conflicts. The present paper focused on emotional labor carried out by married women working in call centers. We developed the model of emotional dissonance influencing intrinsic motivation and job stress, with the moderating effects of work overload and work–family conflict. The data of 468 employees analyzed using least square regression showed that that emotional dissonance is positively related to job stress, but is negatively related to intrinsic motivation. Both work overload and work–family conflict were found to be significant moderators that aggravate the positive relationships between emotional dissonance and job stress, and the negative relationships between emotional dissonance and intrinsic motivation. Theoretical and practical implications on emotional labor and emotional dissonance are discussed.

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Priya, S. Vishnu, M. Shakeel Anjum, G. Hariprasad, T. Sravya, T. Sai Pravalika, and M. Jyothi. "The role of job and personal resources in alleviating dentists’ emotional dissonance in dental clinics of Hyderabad: a cross sectional study." International Journal Of Community Medicine And Public Health 7, no. 7 (June 26, 2020): 2672. http://dx.doi.org/10.18203/2394-6040.ijcmph20202996.

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Background: ‘Emotional dissonance’ (the discrepancy between the felt and expressed emotions) could occur in dentistry due to the challenge of pacifying patients irrespective of the dentist’s state of mind and could influence their performance. The presence of certain factors could minimize this though. Our aim was to examine the role of ‘optimism’ and ‘relation with colleagues’ in buffering the effect of emotional dissonance on the performance of dentists.Methods: Emotional dissonance’ was evaluated among 390 dentists of Hyderabad using Zapf scale; ‘optimism’ using 3-items adapted from ‘The Life Orientation Test (LOT)’, ‘relation with colleagues’ assessed with a self-constructed 4-item scale and the ‘performance of a dentist’ using 6 items picked from Goodman scale. Regression analysis was done using SPSS 24, to predict the influence of ‘optimism’ and ‘relation with colleagues’ on the ‘performance’ of dentists in dissonance.Results: Emotional dissonance was found to be negatively related to dentists’ performance. ‘Optimism’ (p=0.018) and ‘relation with colleagues’ (p=0.039) significantly predicted their performance when under dissonance, but in the negative direction.Conclusions: The results necessitate the need to identify various resources to handle dissonance owing to its intensity found in the present study.

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Grace, Ing, Phang Phang, Ricadonna Pei Ling, and Zaiton Osman. "Causes of Customers’ Cognitive Dissonance and Product Return Frequency: A Malaysian Packaged Food Context." Asian Journal of Business and Accounting 15, no. 2 (December 31, 2022): 173–203. http://dx.doi.org/10.22452/ajba.vol15no2.6.

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Manuscript type: Research paper Research aims: The cost and frequency of purchased product return are of considerable concern to marketers and retailers. This paper examines the post-purchase cognitive states that influence product return and the drivers that cause cognitive dissonance. Design/Methodology/Approach: A total of 208 valid responses were collected and analysed using SPSS v.22 and SmartPLS 3.2.8 software. Research findings: The findings indicate that emotional dissonance and product dissonance were the main contributing factors determining product return frequency. Switching barriers, customer opportunism and customer attitude significantly affected the level of dissonance; the consideration of liberal return policies and customer expectations of product did not. Findings support the mediating hypothesis of emotional dissonance, and show that product dissonance significantly affects emotional dissonance. Importantly, emotional dissonance has a larger impact on product return frequency than product dissonance. Theoretical implications: This study expands upon the existing literature by providing valuable insight into understanding the external and internal factors contributing to cognitive dissonance and product return frequency. Importantly, the study contributes to the conceptualisation of the mediating role of emotional dissonance in consumer behaviour, particularly in the retail context. Practitioner/Policy implications: The findings are useful in assisting grocery marketers in designing and implementing effective customer retention strategies and loyalty programmes. Pairing of right perceptions about product quality, quantity and volume with cost would be effective to reduce emotional dissonance, and retailers could highlight exclusive product offerings to reduce product dissonance. Research limitation/Implication: Future studies could take into account the influences of demographic variables and various communication platforms which might cause differences in consumers’ product return behaviours. This study only presents the findings of a cross-sectional study. A longitudinal study could be conducted to compare consumers’ product return patterns and cognitive dissonance over a longer time frame.

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Dissertations / Theses on the topic "Emotional dissonance"

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Harris, Mary Margaret. "Unpacking Emotional Dissonance: Examining the Effects of Event-Level Emotional Dissonance on Well-Being Using Polynomial Regression." University of Akron / OhioLINK, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=akron1401281006.

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Diamond, Laurie K. "Antecedents and consequences of emotional dissonance understanding the relationships among personality, emotional dissonance, job satisfaction, intention to quit and job performance /." [Tampa, Fla.] : University of South Florida, 2005. http://purl.fcla.edu/usf/dc/et/SFE0001044.

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Davies, Keith. "Emotional dissonance among UK animal technologists : evidence, impact and management implications." Thesis, University of Plymouth, 2014. http://hdl.handle.net/10026.1/3086.

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The care and welfare of laboratory animals born, nurtured and experimented upon within a research facility is the primary function for animal technologists. While discharging these responsibilities the emotional needs of the carers require consideration, balancing their perceptions of animal care against the purpose for which the animals exist. As little published information is available on the emotional challenges faced by UK animal technologists, this thesis redresses the balance, exploring the subject in detail through qualitative and quantitative methods. Emotional dissonance, often expressed as felt emotion versus enacted emotion, is a negative output from Emotional Labour. Animal technologists operate in a service environment and the results demonstrate that they ‘act’ under duress and self-regulate which emotions to display. Using exploratory factor analysis the results illustrate two key drivers on felt and enacted emotions. These include internal elements associated with daily tasks elements such as euthanasia and external factors such as budgets over which they have little or no control. Emotional dissonance is shown to occur within various employment grades. Resultant emotions include, guilt, shame and sadness. These can lead to affects upon job satisfaction propagating feelings of workplace alienation, isolation and fear, particularly from antivivisectionist organisations. When organisational support was not forthcoming or lacked empathy, individuals deployed various coping methods. This demonstrates both management and organisational implications including gender, educational attainment and whether a person has staff supervision responsibilities. Observations drawn through both qualitative and quantitative research clearly signpost a spectrum of indicators of emotional dissonance leading to individual, managerial and organisational theoretical implications. In doing so, emotion knowledge has been increased on a previously under researched occupational sector existing within a largely secretive environment. The research on a hitherto largely unknown employment grouping provides insights that had previously existed only mainly in anecdotal ways. The results provide strong evidence to further support existing research demonstrating how roles with significant emotional components directly impact upon individuals and the organisations that employ them.

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Fritz, Thomas. "Emotion investigated with music of variable valence : neurophysiology and cultural influence." Phd thesis, Universität Potsdam, 2008. http://opus.kobv.de/ubp/volltexte/2009/2911/.

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Music is a powerful and reliable means to stimulate the percept of both intense pleasantness and unpleasantness in the perceiver. However, everyone’s social experiences with music suggest that the same music piece may elicit a very different valence percept in different individuals. A comparison of music from different historical periods suggests that enculturation modulates the valence percept of intervals and harmonies, and thus possibly also of relatively basic feature extraction processes. Strikingly, it is still largely unknown how much the valence percept is dependent on physical properties of the stimulus and thus mediated by a universal perceptual mechanism, and how much it is dependent on cultural imprinting. The current thesis investigates the neurophysiology of the valence percept, and the modulating influence of culture on several distinguishable sub-processes of music processing, so-called functional modules of music processing, engaged in the mediation of the valence percept.
Musik eignet sich besonders gut, um sowohl intensive Angenehmheit/Lust und Unangenehmheit/Unlust (siehe auch Wundt, 1896), so genannte Valenzperzepte, im Zuhörer hervorzurufen. Jedoch kann derselbe musikalische Stimulus sehr unterschiedliche Valenzperzepte in verschiedenen Zuhörern hervorrufen, was nahe legt, dass das durch Musik vermittelte Valenzperzept zumindest teilweise durch kulturelle Prägung moduliert wird. Ein Vergleich von Musik verschiedener historischer Perioden legt ebenfalls nahe, dass kulturelle Prägung das Valenzperzept des Hörers bei der Wahrnehmung von Intervallen und Harmonien moduliert. Wichtigerweise ist es nach wie vor weitgehend unbekannt, inwiefern das Valenzperzept von physikalischen Eigenschaften des Stimulus (z.B. Rauhigkeit) abhängt - und daher auf einem universellen perzeptiven Mechanismus basiert - oder wie sehr es abhängt von kultureller Prägung. Die vorliegende Dissertation untersucht die Neurophysiologie des Valenzperzepts, sowie den modulierenden Einfluss von Kultur auf mehrere funktionelle Module der Musikwahrnehmung (voneinander unterscheidbare Subprozesse der Musikwahrnehmung), die bei der Entstehung des Valenzperzepts beteiligt sind.

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Dal, Santo Letizia. "The nurse-patient emotional interaction in quality of work life: the role of empathie and emotional dissonance." Doctoral thesis, Universite Libre de Bruxelles, 2012. https://dipot.ulb.ac.be/dspace/bitstream/2013/301828/4/TESI_VF.pdf.

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« .Les émotions sont une partie intégrante et inséparable de la vie organisationnelle de tous les jours. Depuis les moments d’anéantissement ou de joie, de peine ou de peur, jusqu’à la sensation permanente d’insatisfaction ou d’emprisonnement, l’expérience au travail est saturée de sentiments. » (Ashforth & Humphrey, 1995, p.97). Certaines professions sont particulièrement exigeantes sur le plan émotionnel, par exemple les professions d’aide (Mann, 2005). Notre recherche a pour objectif d’analyser les exigences émotionnelles de la profession d’infirmières. En particulier, il s’agit de considérer la relation émotionnelle avec les patients comme un aspect essentiel de la charge de travail :devoir gérer et personnaliser les interactions et les communications, en vue de mettre en œuvre la compréhension interpersonnelle nécessaire. De manière à explorer cette fonction professionnelle, nous utiliserons le concept de « travail émotionnel », proposé par Hochschild en 1983. L’hypothèse centrale de son étude considère que le travail émotionnel consiste en l’effort, la planification et le contrôle exigé pour exprimer les émotions désirées par l’organisation durant les transactions (Morris & Feldman, 1996). Il demande au travailleur de supprimer l’expression de certaines émotions ou au contraire d’exprimer des émotions non ressenties afin que les émotions exprimées soient en accord avec les règles émotionnelles propres à l’institution. Les émotions au travail ont un caractère ambivalent. Ces résultats mixtes suggèrent de ne pas se focaliser sur les émotions négatives ou positives, mais plutôt de se concentrer sur le comment les infirmiers peuvent réguler leurs émotions pendant les interactions avec les patients. On a choisi comme indicateurs du travail émotionnel deux états personnels différents: l’empathie (Eisenberg, 2002, 2004 – Bonino et al. 2003) et la dissonance émotionnelle (Zapf, 2002), qui peuvent être utilisées par les infirmiers dans la relation avec leurs patients. Le concept d'empathie désigne la capacité à comprendre les états affectifs d'autrui et la capacité à partager les émotions avec autrui. L’empathie présente un attribut plutôt cognitif. Cette précision est importante pour différencier l’empathie de la sympathie :quand les infirmiers montrent de l’empathie, ils sont capables de se dégager des émotions du patient, préservant leur propre espace personnel sans perdre de vue leur rôle et leurs responsabilités professionnelles. Utiliser l’empathie dans les relations avec les patients va s’avérer avantageux pour les infirmiers parce que l’empathie permet d’instaurer un rapport authentique, établissant un juste milieu entre compassion et retrait (Hojat, 2007). La dissonance émotionnelle surgit quand un employé doit montrer une émotion qu’il ne ressent pas sincèrement dans une situation particulière :soit le sujet ne ressent rien quand on attend de lui qu’il ressente un sentiment précis, soit au contraire la règle émotionnelle lui impose de supprimer une émotion non désirée (par ex la colère). La dissonance émotionnelle a été considérée depuis le début des recherches comme le cœur du problème du travail émotionnel. Elle peut amener le travailleur à se sentir hypocrite, menteur, et à long terme elle peut entraîner une aliénation de ses propres émotions, une perte d’estime de soi et de la dépression (Zapf, 2002). Cette contribution vise à vérifier le rôle de l’empathie et de la dissonance émotionnelle sur la qualité de vie au travail (satisfaction au travail, l’engagement et les comportements de citoyenneté) dans le nursing. Un questionnaire a été complété par 222 infirmier(e)s, travaillant dans différents hôpitaux d’une région du Nord de l’Italie. L’échelle d’empathie a été soumise à une analyse factorielle confirmatoire, en utilisant le logiciel EQS. Les résultats montrent que la solution à deux facteurs présente des indices d’ajustement corrects. (RMSEA = 0.108 CFI = 0.829 GFI = 0.874 AGFI = 0.821). Cette analyse factorielle confirme les deux composantes de l’empathie telle que définie par Hojat (2007). La composante cognitive consiste en la prise de perspective et donc en la capacité de comprendre le point de vue de l’autre. La composante affective définit la compassion. Les résultats de l’étude 1 (modèle 1) confirment que :l’empathie a une forte composante cognitive. L’analyse factorielle souligne que le facteur dominant est la prise de perspective (perspective taking; Hojat, 2009) et donc la capacité de comprendre le point de vue de l’autre. De plus les analyses montrent que la prise de perspective explique le work engagement, les comportements de citoyenneté et la satisfaction professionnelle. On peut penser que la compréhension empathique génère un feedback dynamique où tant l’infirmier que le patient jouent un rôle actif et satisfaisant. Ces résultats confirment que l’empathie peut être une ressource émotionnelle utile tant pour les infirmiers que pour les structures de santé. La plupart des études se sont concentrées sur les effets nuisibles de la dissonance sur la santé des employés. Actuellement, les études tendent à considérer la dissonance émotionnelle comme un état psychologique (Pugh, 2011), qui a des liens avec la dissonance cognitive (Festinger, 1973). Ces études soulignent que la dissonance n’est pas négative en soi, mais l’est seulement dans certaines conditions. La plupart des études se sont concentrées sur les effets nuisibles de la dissonance sur la santé des employés. Actuellement, les études tendent à considérer la dissonance émotionnelle comme un état psychologique (Pugh, 2011), qui a des liens avec la dissonance cognitive (Festinger, 1973). Ces études soulignent que la dissonance n’est pas négative en soi, mais l’est seulement dans certaines conditions.Le cadre théorique du paradigme de l’Effort-Justification (Harman-Jones & Mills, 1999), a suscité l’hypothèse que la dissonance émotionnelle peut être modérée à différents niveaux. Les résultats confirment que les effets nuisibles de la dissonance peuvent être réduits. On pose l’hypothèse que l’engagement affectif protège de la sensation d’aliénation, causée de la dissonance émotionnnelle, en fournissant un sens d’appartenance et d’affiliation.On pose l’hypothèse que la signification accordée au travail réduit les effets nuisibles de la dissonance émotionnelle, parce que l’individu peut mieux accepter se sentir menteur et hypocrite s’il y a une motivation et une raison. L’absence d’effet de modération entre empathie et dissonance émotionnelle a des implications pour les études futures: par exemple de vérifier si empathie et dissonance émotionnelle sont des stratégies de régulation des émotions totalement différentes.
Doctorat en Sciences psychologiques et de l'éducation
info:eu-repo/semantics/nonPublished

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Aziz, Yuhanis Abdul. "Empowerment and emotional dissonance : employee-customer relationships in the Malaysian hotel industry." Thesis, University of Nottingham, 2007. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.438448.

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Griffin, Andrea Eugenie Charlotte. "Display rules for expressed emotion within organizations and gender: implications for emotional labor and social place marking." Diss., Texas A&M University, 2003. http://hdl.handle.net/1969.1/162.

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Emotions are recognized as central to organizational life. The dialogue on the role of emotion in organizational life is furthered here by addressing the role that gendered display rules and associated expectations play in shaping individuals' expressed (rather than felt) responses to emotional exchanges within the organization. The role of gender in shaping intraorganizational emotional display rules is examined as it interplays at social, organizational and individual normative levels. In this context, emotions and emotional displays at work are seen as affecting individual's subjective social place in organizations. It is argued that gendering influences within the organization make social place marking more difficult and may result in increased forms of emotional labor, particularly surface acting/emotional dissonance, which may lead to emotional exhaustion in employees. A laboratory experiment was conducted using videotaped vignettes to represent more and less levels of gendering in emotional interactions. Findings indicate that there were no main effects for level of gendering as operationalized by this study on emotional dissonance, emotional exhaustion and subjective social place. Exploratory data analyses conducted further examine these relationships and point out the importance of the sex of the employee involved in the emotional exchange. This study points towards theoretical and empirical implications for how emotions are interpreted not only by members of different sex categories, but also for other dimensions of diversity in the organization and associated consequences.

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Holmes, Erin. "The role of emotional dissonance as an affective state on the emotional labor process of retail chain pharmacists /." Full text available from ProQuest UM Digital Dissertations, 2008. http://0-proquest.umi.com.umiss.lib.olemiss.edu/pqdweb?index=0&did=1850402801&SrchMode=1&sid=10&Fmt=2&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1278703634&clientId=22256.

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Thesis (Ph.D.)--University of Mississippi, 2008.
Typescript. Vita. "March 2008." Major professor: John P. Bentley and Alicia S. Bouldin Includes bibliographical references (leaves 151-163). Also available online via ProQuest to authorized users.

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Alibakhshi, Reza. "Essays on User Engagement in Social Media : understanding the Influence of Emotions." Electronic Thesis or Diss., Jouy-en Josas, HEC, 2022. http://www.theses.fr/2022EHEC0003.

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Ma thèse porte sur l'étude du rôle des différents aspects des émotions dans l'influence de l'engagement des utilisateurs de médias sociaux. J'étudie en particulier la façon dont divers attributs émotionnels du contenu des médias sociaux sont rendus possibles par les nouvelles capacités des médias sociaux, et influencent l'engagement des utilisateurs avec divers types de contenus comme le texte, l'image et la vidéo. Le premier essai examine l'influence de la dissonance entre les sentiments intégrés dans le contenu visuel et textuel des messages multimodaux des médias sociaux sur l'engagement des utilisateurs. Dans cet essai, je m'appuie sur la théorie de la dissonance cognitive pour proposer le concept de sentiment dissonance et pour examiner empiriquement son influence sur l'engagement des utilisateurs dans les messages des médias sociaux. En s'appuyant sur l'analyse des médias sociaux au niveau des messages du premier essai, le deuxième essai étudie les attributs des émotions qui varient dans le temps au niveau du profil des médias sociaux, ainsi que de leurs attributs au niveau des messages des médias sociaux. Plus précisément, j'examine l'influence de la variation dynamique des émotions dans les profils de médias sociaux à travers les principes de la théorie de la dynamique des émotions et de la théorie de l'affect de l'échange social afin d'évaluer l'influence des caractéristiques des émotions qui varient dans le temps dans les profils de médias sociaux sur l'engagement des utilisateurs. Ce faisant, j'ai l'intention de mieux comprendre l'influence des attributs émotionnels dynamiques et statiques des profils de médias sociaux sur l'ampleur et sur la longévité de l'engagement des utilisateurs dans les messages des médias sociaux. En étendant les essais précédents au nouveau contexte de la publicité vidéo dans les médias sociaux, le troisième essai exploite les attributs des émotions qui varient dans le temps pour examiner les mécanismes par lesquels les expressions émotionnelles continues dans les vidéos publicitaires, influencent l'engagement des utilisateurs. Plus précisément, en m'appuyant sur la dynamique des émotions et la théorie de la capacité d'attention, j'examine la variabilité et la prévisibilité des émotions dans les vidéos publicitaires sur les médias sociaux à travers les concepts de variabilité émotionnelle et d'inertie émotionnelle. Les résultats de cette étude nous aideront à mieux comprendre comment les attributs émotionnels des vidéos incitent les utilisateurs à regarder et à s'engager dans les vidéos publicitaires sélectionnées
My thesis focuses on investigating the role of different aspects of emotions in influencing social media (SM) user engagement. In particular, I investigate how various emotional attributes of SM content, which are enabled by novel SM capabilities, influence user engagement with various types of content such as text, image, and video. The first essay examines the influence of dissonance between the sentiments embedded in the visual and textual content of multimodal SM posts on user engagement. In this essay, I leverage cognitive dissonance theory to propose the construct of sentiment dissonance and empirically examine its influence on user engagement with SM posts. Building on the SM post-level analysis of the first essay, the second essay investigates the SM profile-level time-varying attributes of emotions alongside their SM post-level attributes. Specifically, I examine the influence of dynamic emotional variation across SM profiles through the tenets of emotion dynamics theory and affect theory of social exchange to evaluate the influence of time-varying features of emotions in SM profiles on user engagement. By so doing, I intend to better understand the influence of dynamic and static emotional attributes in SM profiles on the magnitude and longevity of user engagement with SM posts. Extending prior essays to the novel context of SM video advertisement, the third essay leverages the time- varying attributes of emotions to examine the mechanisms through which the continuous emotional expressions in advertisement videos influence user engagement. Specifically, building on emotion dynamics and capacity theory of attention, I examine the variability and predictability of emotions in SM advertisement videos through constructs of emotional variability and emotional inertia. The findings of this study will help us better understand how the emotional attributes of videos impel users to watch and engage with the advertisement videos

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Hendrickson, Kenny A. "UNDERSTANDING DEVIANT DISCRETION: THE NEGATIVE EFFECT OF EMOTIONAL DISSONANCE ON CORRECTIONAL OFFICER’S DISCRETONARY DECISION-MAKING." University of Akron / OhioLINK, 2007. http://rave.ohiolink.edu/etdc/view?acc_num=akron1182799224.

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Books on the topic "Emotional dissonance"

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Lenore Marilyn Balsam 1938- Behar. Influence of Cognitive Dissonance on Emotional Behavior ... Creative Media Partners, LLC, 2021.

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Piran, Niva. Handbook of Positive Body Image and Embodiment. Edited by Tracy L. Tylka. Oxford University Press, 2019. http://dx.doi.org/10.1093/med-psych/9780190841874.001.0001.

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Positive body image entails appreciating, loving, respecting, nurturing, protecting, and seeing beauty in the body regardless of its consistency with media appearance ideals. Embodiment reflects a connection between the mind and the body, which have a continual dialectical relationship with the world, and includes positive body connection, body agency and functionality, attuned self-care, positive experiences with body desires, and living in the body as a subjective rather than objectified site. This 38-chapter handbook reviews current knowledge of positive body image and embodiment, as well as future directions for work in these areas, which will be useful for mental health researchers, practitioners, advocates, and activists. Nine chapters review constructs that represent the positive ways we live in our bodies: experiences of embodiment, body appreciation, body functionality, body image flexibility, broad conceptualization of beauty, mindful attunement, intuitive eating, attunement with exercise, and attuned sexuality. Fifteen chapters speak to how we can cultivate positive body image and embodiment by expanding physical freedom (mindful movement, personal safety, connection to agency and desire); mental freedom (resisting objectification, stigma, media images, and gender-related molds); and social power (within families, peers, support systems, and online contexts). Last, 14 chapters address novel ways we can enhance positive body image and embodiment through individual and social interventions that focus on compassion, acceptance, emotional regulation, mindfulness, social justice, movement (yoga), cognitive dissonance, media literacy, and public health and policy initiatives.

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Stylianou-Lambert, Theopisti, Alexandra Bounia, and Antigone Heraclidou, eds. Emerging Technologies and Museums: Mediating Difficult Heritage. Berghahn Books, 2022. http://dx.doi.org/10.3167/978180073374900.

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How can emerging technologies display, reveal and negotiate difficult, dissonant, negative or undesirable heritage? Emerging technologies in museums have the potential to reveal unheard or silenced stories, challenge preconceptions, encourage emotional responses, introduce the unexpected, and overall provide alternative experiences. By examining varied theoretical approaches and case studies, authors demonstrate how “awkward”, contested, and rarely discussed subjects and stories are treated – or can be potentially treated - in a museum setting with the use of the latest technology.

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Ma-Kellams, Christine, Julie Spencer-Rodgers, and Kaiping Peng. The Yin and Yang of Attitudes and Related Constructs. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780199348541.003.0013.

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Much of the literature has examined how dialectical thinking influences the self, emotions, and well-being. How does dialectical thinking affect valenced evaluations of objects outside of the self? This chapter argues that naive dialecticism shapes the internal consistency, cross-situational consistency, and temporal stability of attitudes and related constructs. It begins with a discussion of how dialecticism leads to greater attitudinal ambivalence or “both-valenced” (positive/negative) evaluations of a wide variety of phenomena. It then examines how dialecticism can explain the cultural variation in ingroup favoring versus ingroup derogating tendencies. The difference between cognitive versus affective components and implicit versus explicit levels emerge as important distinctions in elucidating cultural variation in group-based attitudes. The chapter continues with a discussion of how dialecticism can account for cultural differences in cognitive dissonance, intergroup attitudes and relations, and attitude flexibility and change, and topics for future research are proposed.

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Grave, Floyd. Narratives of Affliction and Recovery in Haydn. Edited by Blake Howe, Stephanie Jensen-Moulton, Neil Lerner, and Joseph Straus. Oxford University Press, 2016. http://dx.doi.org/10.1093/oxfordhb/9780199331444.013.28.

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Haydn’s instrumental music is often marked by peculiarities—events that feature harmonic deflections, gasping pauses, metrically dissonant accents, and the like—for which the customary methods of structural and stylistic analysis can promise only limited explanation. The evolving language of Disability Studies in music offers a vantage point for contemplating such idiosyncrasies, most notably those that suggest musical equivalents of impairment and recovery. A disability-related perspective may serve as a guide in the search for appropriate metaphors: words and images that can help breathe life into our interaction with a given work as listeners and performers. As witnessed in certain passages from Haydn’s string quartets and a symphony, a reading that shows the music to embody disabling conditions and their remediation helps us connect with emotions and experiences that may resonate with the lives of the composer and his contemporaries as well as with our own.

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Mitchell, Kaye. Writing Shame. Edinburgh University Press, 2020. http://dx.doi.org/10.3366/edinburgh/9781474461849.001.0001.

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Writing Shame examines the intersection of shame, gender and writing in contemporary literature. Through readings of an array of recent texts – literary and popular, fictional and autofictional, realist and experimental – the book maps out a contemporary, Western, shame culture. Shame is presented here as an emotion of self-assessment, a peculiarly social experience, and a culturally pervasive affect with particular pertinence for understanding contemporary constructions of gendered subjectivity, expressions and experiences of sexual desire, the complexities of embodiment, and social processes of othering. The book, then, unpicks the complex triangulation of shame, gender and writing, and intervenes forcefully in feminist and queer debates of the last three decades. Starting from the premise that shame cannot be overcome or abandoned, and arguing that femininity and shame are utterly and necessarily imbricated, Writing Shame examines writing that explores and inhabits this state of shame, considering the dissonant effects of such explorations on and beyond the page.

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Moss-Wellington, Wyatt. Cognitive Film and Media Ethics. Oxford University Press, 2021. http://dx.doi.org/10.1093/oso/9780197552889.001.0001.

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Cognitive Film and Media Ethics provides a grounding in the use of cognitive science to address key questions in film, television, and screen media ethics. This book extends prior works in cognitive media studies to answer normative and ethically prescriptive questions: what could make media morally good or bad, and what, then, are the respective responsibilities of media producers and consumers? Moss-Wellington makes a primary claim that normative propositions are a kind of rigor, in that they force media theorists to draw more active ought conclusions from descriptive is arguments. Cognitive Film and Media Ethics presents the rigors of normative reasoning, cognitive science, and consequentialist ethics as complementary, arguing that each seeks progressive elaboration on its own models of causality, and causal projections are crucial for any reflection on our moral responsibilities in the world. A hermeneutics of “ethical cognitivism” is applied in the latter half of the book, with each essay addressing a different case study in film, television, news, and social media: cinema that sets out to inspire moral dissonance in the viewer, satirical and humorous depictions of family drama in film and television, the politics of the romantic comedy, formal aspects of screen media bullying in an era dubbed the “television renaissance,” and contemporary problems in the conflation of news and social media. Cognitive Film and Media Ethics synthesizes current research in social psychology, anthropology, memory studies, emotion and cognition, personality and media selection, and evolutionary biology, integrating wide-ranging concepts from the various disciplines that make up cognitive theory to provide new vantages on the applied ethics of film and screen media.

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Book chapters on the topic "Emotional dissonance"

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Kubanyiova, Magdalena. "Emotional Dissonance: Essential but Insufficient Catalyst for Conceptual Change." In Teacher Development in Action, 124–36. London: Palgrave Macmillan UK, 2012. http://dx.doi.org/10.1057/9780230348424_7.

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Powers, Thomas L., and Eric P. Jack. "The Role of Product and Emotional Dissonance in Retail Returns." In Developments in Marketing Science: Proceedings of the Academy of Marketing Science, 33. Cham: Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-10951-0_18.

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Cho, Eunhae. "Rethinking the Role of Emotional Dissonance in Catalyzing Professional Identity Development." In Doctoral Students’ Identities and Emotional Wellbeing in Applied Linguistics, 133–47. London: Routledge, 2023. http://dx.doi.org/10.4324/9781003305934-12.

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Chae, Seong Wook, Young Wook Seo, and Kun Chang Lee. "An Empirical Analysis of the Effects of IT Professionals’ Emotional Dissonance on Creativity Revelation Processes and Individual Creativity." In U- and E-Service, Science and Technology, 168–76. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-27210-3_21.

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Proglio, Gabriele. "Geography of Emotions Across the Black Mediterranean: Oral Memories and Dissonant Heritages of Slavery and the Colonial Past." In Dissonant Heritages and Memories in Contemporary Europe, 249–72. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-11464-0_9.

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"Emotional Dissonance:." In Hitler’s Jewish Refugees, 127–53. Yale University Press, 2020. http://dx.doi.org/10.2307/j.ctvt1sgdg.10.

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"Games leaders play: using Transactional Analysis to understand emotional dissonance." In Leadership as Emotional Labour, 204–31. Routledge, 2012. http://dx.doi.org/10.4324/9780203098400-15.

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Brus, Marie-Odile. "Chapitre 7. La dissonance cognitive - L’effet Apex." In EFT, Emotional Freedom Technique en 45 notions, 67–72. Dunod, 2022. http://dx.doi.org/10.3917/dunod.brus.2022.01.0067.

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Tallberg, Linda, and Peter J. Jordan. "When Disaster Hits, Dissonance Fades." In The Oxford Handbook of Animal Organization Studies, 383—C25.P69. Oxford University Press, 2022. http://dx.doi.org/10.1093/oxfordhb/9780192848185.013.25.

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Abstract This chapter develops understanding of human-animal work (HAW). Work with animals may include ‘dirty work’ laced by physical, social, moral, and emotional taints such as killing those cared for. Much animal care-based work includes a work calling to help animals while the reality can be conflictual for workers, creating paradox and dissonance. The chapter is based on an insider affective multispecies ethnography in an animal shelter when a sudden natural disaster hit the shelter, flooding the organization and forcing a sudden evacuation of animals and humans. The crisis reframed wellbeing for the multispecies organizational actors, leading to less dissonance as callings were enacted in that workers could save more animals than prior to the crisis. The chapter argues that wellbeing, especially in multispecies organizations, is entangled across species barriers. Adopting a posthumanist framing, the chapter argues for a need for multispecies organizations (especially those in the animal welfare sector), to better consider their organizational processes and policies through a lens of interconnected wellbeing among human and animal actors.

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"A Reconceptualization of the Emotional Labor Construct: On the Development of an Integrated Theory of Perceived Emotional Dissonance and Emotional Labor." In Emotions in Organizational Behavior, 201–23. Psychology Press, 2005. http://dx.doi.org/10.4324/9781410611895-22.

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Conference papers on the topic "Emotional dissonance"

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Jmour, Nadia, Slim Masmoudi, and Afef Abdelkrim. "Emotional and cognitive dissonance revealed using VEMOS emotion analysis system." In 2022 5th International Conference on Advanced Systems and Emergent Technologies (IC_ASET). IEEE, 2022. http://dx.doi.org/10.1109/ic_aset53395.2022.9765892.

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Zahra, Munazza. "The Impacts Of Emotional Intelligence And Emotional Dissonance: A Systematic Review." In AIMC 2018 - Asia International Multidisciplinary Conference. Cognitive-Crcs, 2019. http://dx.doi.org/10.15405/epsbs.2019.05.02.28.

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Mohd. Nasurdin, Aizzat. "The Effect Of Emotional Dissonance On Mental And Physical Well-Being Among Healthcare Professionals." In 13th Asian Academy of Management International Conference 2019. European Publisher, 2020. http://dx.doi.org/10.15405/epsbs.2020.10.101.

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Maddamsetti, Jihea. "Exploring Elementary Teachers' Advocacy for Emergent Bilinguals Identity Dissonance From Cognitive, Emotional, and Social Perspectives." In 2020 AERA Annual Meeting. Washington DC: AERA, 2020. http://dx.doi.org/10.3102/1579948.

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Ferrari, Ambra, and Paolo Soraci. "Ludonarrative Dissonance in The Last of Us Part II: Attempting to Create Empathy with a Villain." In 8th International Conference on Human Interaction and Emerging Technologies. AHFE International, 2022. http://dx.doi.org/10.54941/ahfe1002709.

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In Story-based videogames, the Author has an intended story he wishes to communicate to the player and carefully constructs it to arouse specific sentiments, such as empathy towards characters, which support the development of the narrative as he had imagined it. However, the main obstacle of interactive narratives is reconciling intended storylines with the players’ always unique sense-making of the narrated events. In this paper, we investigate this matter by analyzing the post-apocalyptic videogame The Last of Us Part II (Naughty Dog, 2020). The plot unexpectedly sees Joel, the main character of the first installment and fatherly figure to co-protagonist young woman Ellie, killed by a woman named Abby under Ellie’s eyes. After the murder, players suddenly switch from controlling Ellie to playing as Abby for a long section of the game, with the authorial intent to show them her side of the story. After about 10 hours, the game reaches a climax in which the player is forced to attempt to kill Ellie while still controlling Abby.This videogame is particularly interesting in the attempt of creating empathy towards videogames characters, as the intended target of the sympathy (i.e., Abby) was initially introduced as a villain in the story. To study this matter in-depth, we have selected the three most viewed gameplay videos on YouTube commented by English-speaking players and the three most viewed commented by Italian speakers. Successively, performance and discourse analysis were performed on the gameplay sections immediately before and during the climax. We have independently analyzed the six videos and identified shared recurring themes.In the section before the climax, players are shown the bodies of Abby’s friends killed by Ellie: a dog, a man, and a pregnant woman. Remorse was often demonstrated by players at the sight of the dog’s body, yet some players justified the human killings. Interestingly, five out of six players manifested their dissent with the authorial choice of the climax, verbally and physically refusing to harm Ellie. Most players across the two languages engaged in verbal protests and self-sabotage, such as intentionally running out of ammunition, making noise to be discovered by Ellie, and ultimately and deliberately seeking death as Abby, leading to multiple intentional game overs. Besides, most players praised Ellie and her craftiness, skill, and speed. This indicates that these players’ empathy towards Abby, however present to some extent, was apparently not strong enough to justify killing Ellie.These results give relevant insights about storytelling in videogames and the creation of empathy, underlining the importance of discriminating between the creation of cognitive and emotional empathy. That is, even though players cognitively commiserated Abby because of the suffering she endured, they were apparently too emotionally attached to Ellie to let this feeling prevail. Finally, the climax section can act as a starting point for an interesting discourse related to breaking the contract between an author unintentionally disincentivizing the player to do well and a player who refuses to play according to the rules.

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Hibbeln, Joseph. "Omega-3 fats as pivotal elements integrating neural, immune and sympathetic nervous systems in aggression, depression and consciousness." In 2022 AOCS Annual Meeting & Expo. American Oil Chemists' Society (AOCS), 2022. http://dx.doi.org/10.21748/ksaz2558.

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Consciousness emerges from the harmonics of neronal networks in a manner analogous to music emerging from symphony orchestras. Â Neurons integrate electrochemical signals as long axons fire in pulsing rhythms like instrument strings. Many brain regions communicate in harmonies or dissonance, like orchestra sections. Critically, both neurons and musical instruments depend on their physical composition to stay in tune.Â For neurons, essential fatty acid compositions determine membrane biophysics of synapses, axons and immune responses, thus dietary fats can either optimize or degrade neuronal harmonics and thus emotional experiences. New experiences cannot be learned without the growth of new synaptic connections and rhythms encoded by Hebbian conditioning. Â Inadequate seafood consumption, the primary source of omega-3 fats, is associated with 30 and 50-fold increased risks for major depression and homicide deaths in cross- national epidemiology.Â Multiple randomized controlled trials report large clinical effects of omega-3 fats in reducing aggression and depression in meta-analyses.Â Harmful aggressive and depressive behaviors in part result from excessive immunological, stress axis and sympathetic nervous systems responses to provocations.Â Omega-3 fats downregulate, or detune, these excessive immune and sympathetic nervous system responses to stresses, also contributing to cardiovascular disease protection. Modern diets have excessive omega-6 fats. Restoration of neurons, immune and neuroendocrine systems with omega-3 fats is analogous to restoring musical instruments to play beautiful and healthy emotional music once again. This presentation will include experiences reducing aggression and depression in clinical practice which is the critical test to see if epidemiological, mechanistic and randomized control trial data can actually be translated into practical real-world applications.

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Fontanari, J. F., L. I. Perlovsky, M. C. Bonniot-Cabanac, and M. Cabanac. "Emotions of cognitive dissonance." In 2011 International Joint Conference on Neural Networks (IJCNN 2011 - San Jose). IEEE, 2011. http://dx.doi.org/10.1109/ijcnn.2011.6033206.

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Hillaire, Garron. "Analyzing the Relationship Between Cognitive Dissonance and Mixed Emotion to Support Emotion Regulation in Teachers." In 2020 AERA Annual Meeting. Washington DC: AERA, 2020. http://dx.doi.org/10.3102/1586358.

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Shogo Yonekura, Yasuo Kuniyoshi, and Yoichiro Kawaguchi. "Neural and behavioral substrates of emotions as actions to reduce embodied dissonance." In 2007 IEEE 6th International Conference on Development and Learning. IEEE, 2007. http://dx.doi.org/10.1109/devlrn.2007.4354033.

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Chen, Wen-Kuo, Cheng-Kun Chen, and Andri Dayarana K. Silalahi. "Understanding Consumers' Post-purchase Behavior by Cognitive Dissonance and Emotions in the Online Impulse Buying Context." In 2021 IEEE 22nd International Conference on Information Reuse and Integration for Data Science (IRI). IEEE, 2021. http://dx.doi.org/10.1109/iri51335.2021.00061.

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