Dissertations / Theses: 'Emotional dissonance'

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Harris, Mary Margaret. "Unpacking Emotional Dissonance: Examining the Effects of Event-Level Emotional Dissonance on Well-Being Using Polynomial Regression." University of Akron / OhioLINK, 2014. http://rave.ohiolink.edu/etdc/view?acc_num=akron1401281006.

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Diamond, Laurie K. "Antecedents and consequences of emotional dissonance understanding the relationships among personality, emotional dissonance, job satisfaction, intention to quit and job performance /." [Tampa, Fla.] : University of South Florida, 2005. http://purl.fcla.edu/usf/dc/et/SFE0001044.

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Davies, Keith. "Emotional dissonance among UK animal technologists : evidence, impact and management implications." Thesis, University of Plymouth, 2014. http://hdl.handle.net/10026.1/3086.

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The care and welfare of laboratory animals born, nurtured and experimented upon within a research facility is the primary function for animal technologists. While discharging these responsibilities the emotional needs of the carers require consideration, balancing their perceptions of animal care against the purpose for which the animals exist. As little published information is available on the emotional challenges faced by UK animal technologists, this thesis redresses the balance, exploring the subject in detail through qualitative and quantitative methods. Emotional dissonance, often expressed as felt emotion versus enacted emotion, is a negative output from Emotional Labour. Animal technologists operate in a service environment and the results demonstrate that they ‘act’ under duress and self-regulate which emotions to display. Using exploratory factor analysis the results illustrate two key drivers on felt and enacted emotions. These include internal elements associated with daily tasks elements such as euthanasia and external factors such as budgets over which they have little or no control. Emotional dissonance is shown to occur within various employment grades. Resultant emotions include, guilt, shame and sadness. These can lead to affects upon job satisfaction propagating feelings of workplace alienation, isolation and fear, particularly from antivivisectionist organisations. When organisational support was not forthcoming or lacked empathy, individuals deployed various coping methods. This demonstrates both management and organisational implications including gender, educational attainment and whether a person has staff supervision responsibilities. Observations drawn through both qualitative and quantitative research clearly signpost a spectrum of indicators of emotional dissonance leading to individual, managerial and organisational theoretical implications. In doing so, emotion knowledge has been increased on a previously under researched occupational sector existing within a largely secretive environment. The research on a hitherto largely unknown employment grouping provides insights that had previously existed only mainly in anecdotal ways. The results provide strong evidence to further support existing research demonstrating how roles with significant emotional components directly impact upon individuals and the organisations that employ them.

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Fritz, Thomas. "Emotion investigated with music of variable valence : neurophysiology and cultural influence." Phd thesis, Universität Potsdam, 2008. http://opus.kobv.de/ubp/volltexte/2009/2911/.

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Music is a powerful and reliable means to stimulate the percept of both intense pleasantness and unpleasantness in the perceiver. However, everyone’s social experiences with music suggest that the same music piece may elicit a very different valence percept in different individuals. A comparison of music from different historical periods suggests that enculturation modulates the valence percept of intervals and harmonies, and thus possibly also of relatively basic feature extraction processes. Strikingly, it is still largely unknown how much the valence percept is dependent on physical properties of the stimulus and thus mediated by a universal perceptual mechanism, and how much it is dependent on cultural imprinting. The current thesis investigates the neurophysiology of the valence percept, and the modulating influence of culture on several distinguishable sub-processes of music processing, so-called functional modules of music processing, engaged in the mediation of the valence percept.
Musik eignet sich besonders gut, um sowohl intensive Angenehmheit/Lust und Unangenehmheit/Unlust (siehe auch Wundt, 1896), so genannte Valenzperzepte, im Zuhörer hervorzurufen. Jedoch kann derselbe musikalische Stimulus sehr unterschiedliche Valenzperzepte in verschiedenen Zuhörern hervorrufen, was nahe legt, dass das durch Musik vermittelte Valenzperzept zumindest teilweise durch kulturelle Prägung moduliert wird. Ein Vergleich von Musik verschiedener historischer Perioden legt ebenfalls nahe, dass kulturelle Prägung das Valenzperzept des Hörers bei der Wahrnehmung von Intervallen und Harmonien moduliert. Wichtigerweise ist es nach wie vor weitgehend unbekannt, inwiefern das Valenzperzept von physikalischen Eigenschaften des Stimulus (z.B. Rauhigkeit) abhängt - und daher auf einem universellen perzeptiven Mechanismus basiert - oder wie sehr es abhängt von kultureller Prägung. Die vorliegende Dissertation untersucht die Neurophysiologie des Valenzperzepts, sowie den modulierenden Einfluss von Kultur auf mehrere funktionelle Module der Musikwahrnehmung (voneinander unterscheidbare Subprozesse der Musikwahrnehmung), die bei der Entstehung des Valenzperzepts beteiligt sind.

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Dal, Santo Letizia. "The nurse-patient emotional interaction in quality of work life: the role of empathie and emotional dissonance." Doctoral thesis, Universite Libre de Bruxelles, 2012. https://dipot.ulb.ac.be/dspace/bitstream/2013/301828/4/TESI_VF.pdf.

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« .Les émotions sont une partie intégrante et inséparable de la vie organisationnelle de tous les jours. Depuis les moments d’anéantissement ou de joie, de peine ou de peur, jusqu’à la sensation permanente d’insatisfaction ou d’emprisonnement, l’expérience au travail est saturée de sentiments. » (Ashforth & Humphrey, 1995, p.97). Certaines professions sont particulièrement exigeantes sur le plan émotionnel, par exemple les professions d’aide (Mann, 2005). Notre recherche a pour objectif d’analyser les exigences émotionnelles de la profession d’infirmières. En particulier, il s’agit de considérer la relation émotionnelle avec les patients comme un aspect essentiel de la charge de travail :devoir gérer et personnaliser les interactions et les communications, en vue de mettre en œuvre la compréhension interpersonnelle nécessaire. De manière à explorer cette fonction professionnelle, nous utiliserons le concept de « travail émotionnel », proposé par Hochschild en 1983. L’hypothèse centrale de son étude considère que le travail émotionnel consiste en l’effort, la planification et le contrôle exigé pour exprimer les émotions désirées par l’organisation durant les transactions (Morris & Feldman, 1996). Il demande au travailleur de supprimer l’expression de certaines émotions ou au contraire d’exprimer des émotions non ressenties afin que les émotions exprimées soient en accord avec les règles émotionnelles propres à l’institution. Les émotions au travail ont un caractère ambivalent. Ces résultats mixtes suggèrent de ne pas se focaliser sur les émotions négatives ou positives, mais plutôt de se concentrer sur le comment les infirmiers peuvent réguler leurs émotions pendant les interactions avec les patients. On a choisi comme indicateurs du travail émotionnel deux états personnels différents: l’empathie (Eisenberg, 2002, 2004 – Bonino et al. 2003) et la dissonance émotionnelle (Zapf, 2002), qui peuvent être utilisées par les infirmiers dans la relation avec leurs patients. Le concept d'empathie désigne la capacité à comprendre les états affectifs d'autrui et la capacité à partager les émotions avec autrui. L’empathie présente un attribut plutôt cognitif. Cette précision est importante pour différencier l’empathie de la sympathie :quand les infirmiers montrent de l’empathie, ils sont capables de se dégager des émotions du patient, préservant leur propre espace personnel sans perdre de vue leur rôle et leurs responsabilités professionnelles. Utiliser l’empathie dans les relations avec les patients va s’avérer avantageux pour les infirmiers parce que l’empathie permet d’instaurer un rapport authentique, établissant un juste milieu entre compassion et retrait (Hojat, 2007). La dissonance émotionnelle surgit quand un employé doit montrer une émotion qu’il ne ressent pas sincèrement dans une situation particulière :soit le sujet ne ressent rien quand on attend de lui qu’il ressente un sentiment précis, soit au contraire la règle émotionnelle lui impose de supprimer une émotion non désirée (par ex la colère). La dissonance émotionnelle a été considérée depuis le début des recherches comme le cœur du problème du travail émotionnel. Elle peut amener le travailleur à se sentir hypocrite, menteur, et à long terme elle peut entraîner une aliénation de ses propres émotions, une perte d’estime de soi et de la dépression (Zapf, 2002). Cette contribution vise à vérifier le rôle de l’empathie et de la dissonance émotionnelle sur la qualité de vie au travail (satisfaction au travail, l’engagement et les comportements de citoyenneté) dans le nursing. Un questionnaire a été complété par 222 infirmier(e)s, travaillant dans différents hôpitaux d’une région du Nord de l’Italie. L’échelle d’empathie a été soumise à une analyse factorielle confirmatoire, en utilisant le logiciel EQS. Les résultats montrent que la solution à deux facteurs présente des indices d’ajustement corrects. (RMSEA = 0.108 CFI = 0.829 GFI = 0.874 AGFI = 0.821). Cette analyse factorielle confirme les deux composantes de l’empathie telle que définie par Hojat (2007). La composante cognitive consiste en la prise de perspective et donc en la capacité de comprendre le point de vue de l’autre. La composante affective définit la compassion. Les résultats de l’étude 1 (modèle 1) confirment que :l’empathie a une forte composante cognitive. L’analyse factorielle souligne que le facteur dominant est la prise de perspective (perspective taking; Hojat, 2009) et donc la capacité de comprendre le point de vue de l’autre. De plus les analyses montrent que la prise de perspective explique le work engagement, les comportements de citoyenneté et la satisfaction professionnelle. On peut penser que la compréhension empathique génère un feedback dynamique où tant l’infirmier que le patient jouent un rôle actif et satisfaisant. Ces résultats confirment que l’empathie peut être une ressource émotionnelle utile tant pour les infirmiers que pour les structures de santé. La plupart des études se sont concentrées sur les effets nuisibles de la dissonance sur la santé des employés. Actuellement, les études tendent à considérer la dissonance émotionnelle comme un état psychologique (Pugh, 2011), qui a des liens avec la dissonance cognitive (Festinger, 1973). Ces études soulignent que la dissonance n’est pas négative en soi, mais l’est seulement dans certaines conditions. La plupart des études se sont concentrées sur les effets nuisibles de la dissonance sur la santé des employés. Actuellement, les études tendent à considérer la dissonance émotionnelle comme un état psychologique (Pugh, 2011), qui a des liens avec la dissonance cognitive (Festinger, 1973). Ces études soulignent que la dissonance n’est pas négative en soi, mais l’est seulement dans certaines conditions.Le cadre théorique du paradigme de l’Effort-Justification (Harman-Jones & Mills, 1999), a suscité l’hypothèse que la dissonance émotionnelle peut être modérée à différents niveaux. Les résultats confirment que les effets nuisibles de la dissonance peuvent être réduits. On pose l’hypothèse que l’engagement affectif protège de la sensation d’aliénation, causée de la dissonance émotionnnelle, en fournissant un sens d’appartenance et d’affiliation.On pose l’hypothèse que la signification accordée au travail réduit les effets nuisibles de la dissonance émotionnelle, parce que l’individu peut mieux accepter se sentir menteur et hypocrite s’il y a une motivation et une raison. L’absence d’effet de modération entre empathie et dissonance émotionnelle a des implications pour les études futures: par exemple de vérifier si empathie et dissonance émotionnelle sont des stratégies de régulation des émotions totalement différentes.
Doctorat en Sciences psychologiques et de l'éducation
info:eu-repo/semantics/nonPublished

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Aziz, Yuhanis Abdul. "Empowerment and emotional dissonance : employee-customer relationships in the Malaysian hotel industry." Thesis, University of Nottingham, 2007. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.438448.

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Griffin, Andrea Eugenie Charlotte. "Display rules for expressed emotion within organizations and gender: implications for emotional labor and social place marking." Diss., Texas A&M University, 2003. http://hdl.handle.net/1969.1/162.

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Emotions are recognized as central to organizational life. The dialogue on the role of emotion in organizational life is furthered here by addressing the role that gendered display rules and associated expectations play in shaping individuals' expressed (rather than felt) responses to emotional exchanges within the organization. The role of gender in shaping intraorganizational emotional display rules is examined as it interplays at social, organizational and individual normative levels. In this context, emotions and emotional displays at work are seen as affecting individual's subjective social place in organizations. It is argued that gendering influences within the organization make social place marking more difficult and may result in increased forms of emotional labor, particularly surface acting/emotional dissonance, which may lead to emotional exhaustion in employees. A laboratory experiment was conducted using videotaped vignettes to represent more and less levels of gendering in emotional interactions. Findings indicate that there were no main effects for level of gendering as operationalized by this study on emotional dissonance, emotional exhaustion and subjective social place. Exploratory data analyses conducted further examine these relationships and point out the importance of the sex of the employee involved in the emotional exchange. This study points towards theoretical and empirical implications for how emotions are interpreted not only by members of different sex categories, but also for other dimensions of diversity in the organization and associated consequences.

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Holmes, Erin. "The role of emotional dissonance as an affective state on the emotional labor process of retail chain pharmacists /." Full text available from ProQuest UM Digital Dissertations, 2008. http://0-proquest.umi.com.umiss.lib.olemiss.edu/pqdweb?index=0&did=1850402801&SrchMode=1&sid=10&Fmt=2&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1278703634&clientId=22256.

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Thesis (Ph.D.)--University of Mississippi, 2008.
Typescript. Vita. "March 2008." Major professor: John P. Bentley and Alicia S. Bouldin Includes bibliographical references (leaves 151-163). Also available online via ProQuest to authorized users.

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Alibakhshi, Reza. "Essays on User Engagement in Social Media : understanding the Influence of Emotions." Electronic Thesis or Diss., Jouy-en Josas, HEC, 2022. http://www.theses.fr/2022EHEC0003.

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Ma thèse porte sur l'étude du rôle des différents aspects des émotions dans l'influence de l'engagement des utilisateurs de médias sociaux. J'étudie en particulier la façon dont divers attributs émotionnels du contenu des médias sociaux sont rendus possibles par les nouvelles capacités des médias sociaux, et influencent l'engagement des utilisateurs avec divers types de contenus comme le texte, l'image et la vidéo. Le premier essai examine l'influence de la dissonance entre les sentiments intégrés dans le contenu visuel et textuel des messages multimodaux des médias sociaux sur l'engagement des utilisateurs. Dans cet essai, je m'appuie sur la théorie de la dissonance cognitive pour proposer le concept de sentiment dissonance et pour examiner empiriquement son influence sur l'engagement des utilisateurs dans les messages des médias sociaux. En s'appuyant sur l'analyse des médias sociaux au niveau des messages du premier essai, le deuxième essai étudie les attributs des émotions qui varient dans le temps au niveau du profil des médias sociaux, ainsi que de leurs attributs au niveau des messages des médias sociaux. Plus précisément, j'examine l'influence de la variation dynamique des émotions dans les profils de médias sociaux à travers les principes de la théorie de la dynamique des émotions et de la théorie de l'affect de l'échange social afin d'évaluer l'influence des caractéristiques des émotions qui varient dans le temps dans les profils de médias sociaux sur l'engagement des utilisateurs. Ce faisant, j'ai l'intention de mieux comprendre l'influence des attributs émotionnels dynamiques et statiques des profils de médias sociaux sur l'ampleur et sur la longévité de l'engagement des utilisateurs dans les messages des médias sociaux. En étendant les essais précédents au nouveau contexte de la publicité vidéo dans les médias sociaux, le troisième essai exploite les attributs des émotions qui varient dans le temps pour examiner les mécanismes par lesquels les expressions émotionnelles continues dans les vidéos publicitaires, influencent l'engagement des utilisateurs. Plus précisément, en m'appuyant sur la dynamique des émotions et la théorie de la capacité d'attention, j'examine la variabilité et la prévisibilité des émotions dans les vidéos publicitaires sur les médias sociaux à travers les concepts de variabilité émotionnelle et d'inertie émotionnelle. Les résultats de cette étude nous aideront à mieux comprendre comment les attributs émotionnels des vidéos incitent les utilisateurs à regarder et à s'engager dans les vidéos publicitaires sélectionnées
My thesis focuses on investigating the role of different aspects of emotions in influencing social media (SM) user engagement. In particular, I investigate how various emotional attributes of SM content, which are enabled by novel SM capabilities, influence user engagement with various types of content such as text, image, and video. The first essay examines the influence of dissonance between the sentiments embedded in the visual and textual content of multimodal SM posts on user engagement. In this essay, I leverage cognitive dissonance theory to propose the construct of sentiment dissonance and empirically examine its influence on user engagement with SM posts. Building on the SM post-level analysis of the first essay, the second essay investigates the SM profile-level time-varying attributes of emotions alongside their SM post-level attributes. Specifically, I examine the influence of dynamic emotional variation across SM profiles through the tenets of emotion dynamics theory and affect theory of social exchange to evaluate the influence of time-varying features of emotions in SM profiles on user engagement. By so doing, I intend to better understand the influence of dynamic and static emotional attributes in SM profiles on the magnitude and longevity of user engagement with SM posts. Extending prior essays to the novel context of SM video advertisement, the third essay leverages the time- varying attributes of emotions to examine the mechanisms through which the continuous emotional expressions in advertisement videos influence user engagement. Specifically, building on emotion dynamics and capacity theory of attention, I examine the variability and predictability of emotions in SM advertisement videos through constructs of emotional variability and emotional inertia. The findings of this study will help us better understand how the emotional attributes of videos impel users to watch and engage with the advertisement videos

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Hendrickson, Kenny A. "UNDERSTANDING DEVIANT DISCRETION: THE NEGATIVE EFFECT OF EMOTIONAL DISSONANCE ON CORRECTIONAL OFFICER’S DISCRETONARY DECISION-MAKING." University of Akron / OhioLINK, 2007. http://rave.ohiolink.edu/etdc/view?acc_num=akron1182799224.

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Hendrickson, Kenny A. "Understanding deviant discretion the negative effect of emotional dissonance on correctional officer's discretionary decision-making /." Akron, OH : University of Akron, 2007. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=akron1182799224.

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Dissertation (Ph. D.)--University of Akron, Dept. of Public Affairs and Urban Studies, 2007.
"August, 2007." Title from electronic dissertation title page (viewed 04/23/2008) Advisor, Raymond W. Cox III; Committee members, RaJade M. Berry-James, Lucinda M. Deason, Dena Hanley, Lawrence F. Keller; Department Chair, Sonia Alemagno; Dean of the College, Ronald F. Levant; Dean of the Graduate School, George R. Newkome. Includes bibliographical references.

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Correia, Ana Teresa Maurício. "Relação entre os requisitos do trabalho emocional e a dissonância emocional em diferentes sectores de actividade - Enfermeiros e professores." Master's thesis, ISPA - Instituto Universitário das Ciências Psicológicas, Sociais e da Vida, 2012. http://hdl.handle.net/10400.12/2257.

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Dissertação de Mestrado em Psicologia Social e das Organizações
O presente estudo tem como finalidade analisar se existem diferenças significativas entre alguns dos requisitos do Trabalho Emocional (exigências em expressar emoções que vão de encontro às regras organizacionais) em diferentes sectores de actividade (enfermeiros e professores) e se existe uma relação entre esses mesmos requisitos na Dissonância Emocional (discrepância entre as emoções sentidas e manifestadas por parte dos trabalhadores). Para tal, foram convidados a participar, 125 profissionais destes dois sectores de actividade e aplicada a Escala do Trabalho Emocional de Frankfurt (“Frankfurt Emotion Work Scales – FEWS”), de Zapf. et al. (1999). Numa primeira fase foi conduzida uma análise factorial exploratória para as quatro subescalas em estudo (“Expressão de Emoções Positivas (EP)”, “Expressão de Emoções Negativas (EN)”, “Normas de Sensibilidade Emocional (NSE)” e “Dissonância Emocional (DE)”). Numa segunda fase foi realizada uma MANOVA com o objectivo de verificar se existem diferenças significativas entre os requisitos do Trabalho Emocional, avaliados pelas 4 subescalas e respectivas dimensões, nos diferentes sectores de actividade. Posteriormente, através do método de Correlações e Regressão Linear Múltipla, verificou-se se alguns dos requisitos do Trabalho Emocional e respectivas dimensões (“EP – globais e específicas”, “EN – globais e específicas” e “NSE”) eram preditores da “Dissonância Emocional” nos vários sectores de actividade. Os resultados sugerem que existem diferenças significativas entre os requisitos do trabalho emocional nos dois sectores de actividade, nomeadamente a nível das “EP globais”, “EN globais” e “NSE”. No caso dos enfermeiros apenas os requisitos relativos às “EP globais”, às “EN globais e específicas”, são preditores da Dissonância Emocional. Nos professores os requisitos que são preditores da Dissonância Emocional dizem respeito às “EP globais e específicas”. As implicações para estudos futuros e aplicações práticas serão apresentadas e discutidas. ------ ABSTRACT ------ The current study was designed to examine the existence of significant differences between some determinants of Emotional Labor (demands in expressing the emotions which meet some organizational rules) in distinguished areas of activity (nurses and teachers) and also the possible influence of these same demands in Emotional Dissonance (the gap between the emotions experienced and expressed by the workers). Therefore, 125 participants of the sectors previously mentioned were appropriately assigned. Each participant completed the “Frankfurt Emotion Work Scales – FEWS” - Zapf. et al. (1999). At first was carried out an exploratory factor analysis for the four scales in study (“Display of Positive Emotions (PE)”, “Display of Negative Emotions (NE)”, “Demands for Sensitivity (DS)” and “Emotional Dissonance (ED)”). In a second stage was held a MANOVA in order to examine whether there are differences between the Emotional Labor requirements, assessed by the four subscales and their dimensions, among the different areas of activity. Lastly, through the method of Correlation and Multiple Linear Regression, was verified if some of the Emotional Labor requirements and their dimensions (“EP – global and specific”, “EN – global and specific” and “NSE”) were predictors of the “Emotional Dissonance” between the diverse areas of activity. The results point out that there are significant differences between the Emotional Labor requirements in both areas of activity, particularly in the “global PE”, “global NE” and “DS”. On nurses only the requirements related to the “global PE” and “global and specific NE” emerges as predictors of Emotional Dissonance. On the other hand, for teachers the requirements that appear as predictors of Emotional Dissonance are the “global and specific PE”. The significance in future studies and the practical applicability will be presented and discusses later in.

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Johnson, Hazel-Anne M. "The Story Behind Service With A Smile: The Effects of Emotional Labor on Job Satisfaction, Emotional Exhaustion, and Affective Well-Being." [Tampa, Fla.] : University of South Florida, 2004. http://purl.fcla.edu/fcla/etd/SFE0000287.

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Du, Preez Arenda. "Emotion work and well-being of human-resource employees within the chrome industry / A. du Preez." Thesis, North-West University, 2008. http://hdl.handle.net/10394/2637.

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Schaible, Lonnie Matt. "The impact of emotional labor, value dissonance, and occupational identity on police officers [sic] levels of cynicism and burnout." Online access for everyone, 2006. http://www.dissertations.wsu.edu/Dissertations/Spring2006/L%5FSCHAIBLE%5F042506.pdf.

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Beyneveldt, Tanya. "Emotion work and well-being of human resource personnel in a mining industry / T. Beyneveldt." Thesis, North-West University, 2009. http://hdl.handle.net/10394/3625.

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Human Resource personnel as part of their daily jobs provide a service to other employees within a mining industry. These service workers may experience dissonance between their actual feelings and the feelings they are expected to display. For these service workers to be more engaged at work, emotional intelligence and social support is vital. If these factors are not in place, their well-being may be in jeopardy. The objective of this research was to determine the relationship between Emotion Work, Emotional Intelligence, Well-being and Social Support of service workers in a human resource field within a mining industry. A cross-sectional survey design was used. The study population (n = 229) consisted of human resource personnel in the Limpopo and North West Province. The Greek Emotional Intelligence Scale (GEIS), Frankfurt Emotion Work Scales, Utrecht Work Engagement Scale, Oldenburg Burnout Inventory and Social Support Scale, as well as a biographical questionnaire, were used as measuring instruments. Cronbach alpha coefficients, factor analysis, inter-item correlation coefficients, Pearson product moment correlation coefficient and stepwise multiple regression analysis were used to analyse the data. An analysis of the data indicated that correlations between the following constructs are statistically and practically significant. The results show that Positive Display is statistically and positively practically significantly related (medium effect) to Interaction Control. Caring/Empathy is positively practically significantly related to Positive Display (medium effect). Furthermore the Control of Emotions (medium effect) and Emotion Management (large effect) are both positively practically significantly related to Caring/Empathy. Emotional Resilience however is negatively practically significantly related to Caring and Empathy (medium effect). Emotion Expression Recognition is positively practically significantly related to Control of Emotion (medium effect). However, both Exhaustion (medium effect) and Emotional Resilience (medium effect) are negatively practically significantly related to Control of Emotions. Engagement is positively practically significant (medium effect) to Emotion Management. Emotion Resilience (medium effect) positively correlates with Exhaustion while Engagement (medium effect) negatively correlates with Exhaustion. Engagement positively practically correlates with Resilience (medium effect). Social Support of both supervisor and co-workers positively relates to engagement to a medium effect. Principal component analysis performed on the GEIS resulted in a four-factor solution. The first factor was Caring and Empathy, which includes the willingness of an individual to help other people and understand others' feelings. The second factor was Control of Emotion, which is the ability of the individual to control and regulate emotions within themselves and others. Emotion Expression/Recognition, which is the ability of the individual to express and recognise his or her own emotional reactions, was the third factor, and the fourth was Emotion Management, which is the ability of an individual to process emotional information with regard to perception, assimilation, understanding and management of emotions. All four factors correlate with that of the GEIS originally developed by Tsaousis (2007) and accounted for 31% of the total variance in emotional intelligence. A Multiple Regression Analysis with Exhaustion as dependent variable was carried out. The results show that Emotion Work factors accounted for 2% of the total variance and Emotional Intelligence factors for 12% of the total variance. More specifically it seems that the lack of Caring and Empathy and Emotion Management predicted Exhaustion in this regard. However, when Emotional Intelligence factors were entered into the model, an increase of 10% variance was shown of the variance explained in Exhaustion. Emotion Work, Emotional Intelligence and Social Support predicted 14% of the variance explained in the level of Exhaustion by participants. A Multiple Regression analysis with Emotional Resilience as dependent variable was carried out. The results show that Emotion Work factors accounted for 6% of the total variance. More specifically; it seems that Dissonance predicted the level of Emotional Resilience. When Emotional Intelligence factors were entered into the model, an increase of 15% was shown. Caring and Empathy and Control of Emotions predicted Emotional Intelligence the best. Lastly, when Social Support factors were entered into the regression analysis, the variance explained showed an increase of 5%. Support of Family and Others predicted Emotional Resilience the best. In total, Emotion Work, Emotional Intelligence and Social Support factors explained 20% of the variance in Emotional Resilience. A Multiple Regression Analysis with Engagement as dependent variable with Emotion Work factors, Emotional Intelligence factors and Social Support as predictors of Engagement was done. Entry of Emotion Work factors at the first step of the regression analysis did not produce a statistically significant model and only accounted for 1% of the variance. However, when Emotional Intelligence factors were entered in the second step of the analysis, it accounted for approximately 7% of the variance. More specifically, it seems that Caring and Empathy predicted Engagement. When Social Support factors were entered into the third step of the analysis, an increase of 27% was found. All the Social Support factors (Social Support of Family and Others, Supervisors and Co-workers) accounted for 27% of the variance explained in Engagement. Emotion Work, Emotional Intelligence and Social Support predicted 33% of the total variance explained in the level of Engagement. Limitations within the study were identified, and recommendations were made for human resource personnel in a mining industry, as well as for future research.
Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2009.

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Morgan, Brett T. "The Moderating Effects of Judicial Thinking Style and Internal Locus of Control on the Relationship between Emotional Dissonance and Job Satisfaction." Xavier University / OhioLINK, 2013. http://rave.ohiolink.edu/etdc/view?acc_num=xavier1396368108.

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Guilbon, Gérard. "Impact des régulations émotionnelles au travail sur l'épuisement professionnel des soignants en gériatrie : étude des effets de la méthode Gineste et Marescotti." Thesis, Bordeaux 2, 2013. http://www.theses.fr/2013BOR22086/document.

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L’objectif de cette thèse est d’étudier les impacts de la régulation émotionnelle sur l’épuisement professionnel des soignants en gériatrie et plus particulièrement en mesurant les effets de la méthode Gineste et Marescotti. Lors d’une première étude, nous avons observé les états émotionnels psychologiques et physiologiques induits par deux séquences de film chez 25 sujets. Au cours de deux autres études, nous avons étudié les liens entre les régulations émotionnelles au travail, les variables de personnalité, les variables dispositionnelles et les variables contextuelles puis le rôle des régulations émotionnelles au travail dans la prédiction de la détresse psychologique chez 885 étudiants en IFSI et IFAS et dans la prédiction du burnout chez 157 professionnels en gériatrie. Enfin une quatrième étude nous a permis d’étudier les impacts de la méthode Gineste et Marescotti sur un échantillon de soignants en gériatrie. Les résultats montrent que la dissonance émotionnelle génère un stress signalé par une augmentation de la fréquence cardiaque. Le jeu en surface et le jeu en profondeur dépendent à la fois des caractéristiques de personnalité, des stratégies de régulations émotionnelles dispositionnelles et des prescriptions internes et externes, mais pas des stratégies de coping. De plus, le travail émotionnel contribue réellement à prédire le burnout mais pas la détresse psychologique. Enfin, la méthode agit sur les professionnels formés et satisfaits et plus spécifiquement sur le coping émotionnel, le jeu en surface, la demande psychologique, le burnout et le conflit de valeurs. La satisfaction associée à la capacité à mettre en œuvre la formation influence le burnout
The objective of this thesis is to study the impact of emotion regulation on burnout in geriatric nursing, especially in measuring the effects of Gineste and Marescotti method. In a first study we observed the psychological and physiological emotional states induced by two movie clips in 25 subjects. In two other studies we investigated the relationship between emotional regulation at work, personality variables , dispositional variables and contextual variables and the role of emotional regulation at work in the prediction of psychological distress among 885 students IFSI and IFAS and the prediction of burnout among 157 professionals in geriatrics. Finally, a fourth study, we study the impacts of Gineste and Marescotti method on a sample of geriatric caregivers. The results show that emotional dissonance creates a stress indicated by an increase in heart rate. The surface acting and deep acting depend on both the characteristics of personality, emotional regulation strategies dispositional and internal and external requirements but not coping strategies. In addition, the emotional labour actually helps predict burnout but not psychological distress. Finally, the method is trained and satisfied on the level of emotional coping professionals, surface acting, psychological demand, burnout and conflict of values. Satisfaction associated with the ability to implement training influences burnout

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Joubert, Sonja. "Emotion work and well-being of client service workers within small and medium enterprises / Sonja Joubert." Thesis, North-West University, 2008. http://hdl.handle.net/10394/1822.

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Frontline client service workers are central to the service elements of any small and medium enterprise. People who have much customer or client contact are seen to be subject to stronger emotional display rules. These display rules may result in compromising the psychological and/or physical health of workers, because they often lead to a disturbing dissonance between felt emotions and the emotions one must exhibit. It is, therefore, of vital importance for service workers to exhibit Emotional Intelligence, which will enable them to manage both their own emotions and their interactions with other people. Their inability to do so may result in stress as well as physical and emotional exhaustion, also known as Burnout. The objective of this research was to determine the relationship between Emotion Work, Emotional Intelligence, Well-being and Social Support of client service workers within small and medium enterprises, A cross-sectional survey design was used. An availability sample was taken from small and medium enterprises employing client service workers in the Mpumalanga Province (N = 145). The Greek Emotional Intelligence Scale (GEIS), Frankfurt Emotion Work Scales (FEWS), Utrecht Work Engagement Scale (UWES), Oldenburg Burnout Inventory (OLBI) and Social Support Scale, as well as a biographical questionnaire were used as measuring instruments. Cronbach alpha coefficients, factor analysis, inter-item correlation coefficients, Pearson product moment correlation coefficients, stepwise multiple regression analysis, and Multivariate analysis of variance (MANOVA) were used to analyse the data. Principal component analysis resulted in a one-factor solution for Engagement labelled Work Engagement, and a two factor solution for Burnout namely: Disengagement and Emotional Exhaustion. Regarding Social Support, a three factor model was extracted namely; Social Support - Co-worker, Social Support -Supervisor and Social Support - Family. A three factor model was extracted for Emotion Work namely: Emotional Dissonance, Display of Client Care and Extent of Client Interaction. A four-factor solution was extracted for Emotional Intelligence namely: Emotional Expression/Recognition, Use of Emotions to Facilitate Thinking, Control of Emotion as well as Caring and Empathy. An analysis of the data indicated that all of the correlations between the different constructs mentioned below are statistically and practically significant, Disengagement was positively related to Emotional Exhaustion and negatively related to Emotional Expression/Recognition, Emotion Use to Facilitate Thinking and Work Engagement. Emotional Exhaustion was positively related to Emotional Dissonance and negatively related to Emotional Expression/Recognition. Emotional Dissonance was positively related to Display of Client Care, while Display of Client Care was positively related to Extent of Client Interaction, as well as Caring and Empathy. Emotional Expression/Recognition was positively related to both Emotion Use to Facilitate Thinking and Work Engagement. Emotion Control was positively related to Emotion Use to Facilitate Thinking, while it in turn was positively related to Work Engagement. Finally, Social Support from Co-workers was positively related to Social Support from Supervisors and Family, and Social Support from Supervisors was positively related to Social Support from Family. A multiple regression analysis indicated that Emotion Work, Social Support and Emotional Intelligence predicted 29% of the variance in Work Engagement, 30% of the variance explained in Disengagement and 37% of the variance in Emotional Exhaustion. A multivariate analysis of variance (MANOVA) which was used to determine differences between the departmental, age, race, qualification, language and gender groups with regard to Emotion Work, Emotional Intelligence, Well-being and Burnout, indicated no statistical significant differences (p < 0,05). The results indicated a correlation between Emotional Intelligence, Emotion Work and Well-being factors. Emotional Intelligence factors predicted Work Engagement and Emotion Work predicted Emotional Exhaustion. Recommendations were made for the profession of client service work in small and medium enterprises, as well as for future research purposes.
Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2008.

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Dyck, Loren R. "Resonance and Dissonance in Professional Helping Relationships at the Dyadic Level: Determining the Influence of Positive and Negative Emotional Attractors on Effective Physician-Patient Communication." Case Western Reserve University School of Graduate Studies / OhioLINK, 2010. http://rave.ohiolink.edu/etdc/view?acc_num=case1270512589.

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Bergström, Kamilla. "Job satisfaction and emotional work tasks : dentists in Sweden and Denmark." Licentiate thesis, Malmö högskola, Odontologiska fakulteten (OD), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-7754.

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Avhandlingen består av två studier som utgår från projektet ”Det goda arbetet”. Det överordnade syftet med projektet Det Goda Arbetet var att använda tandvård som ett exempel på ett arbete där relationerna med patienterna utgör arbetets kärna. Denna typ av arbete (även kallat människovårdande arbete) har speciella psykosociala arbetsmiljövillkor och känslomässiga krav som måste tas hänsyn till vid organisering av arbetet. Syftet med den första studien var att beskriva bakgrunden och utvecklingen av frågeformuläret ’Svenska och Danska tandläkares uppfattning av ’Det Goda Arbetet’ och att skapa ett mått för generell arbetstillfredsställelse, applicerat på fyra organisatoriska miljöer. Syftet med den andra studien var att introducera konceptet emotionellt arbete i tandvård genom att ge en teoretisk överblick av de emotionella aspekterna av arbetet, villkoren under vilka arbetet utförs och de potentiella effekterna på tandläkarnas välbefinnande. I kappan har kompletterande resultat från projektet Det Goda Arbetet inkluderats i syfte att ge en empirisk illustration av hur tandläkare upplever de emotionella faktorer som relaterar till patient-interaktionen och deras arbetsglädje. Data från 1226 danska och svenska verksamma tandläkare samlades in i November 2008 med en svarsprocent på 68 %. Ett additivt index skapades för att mäta generell arbetstillfredsställelse, och resultaten visade statistiska skillnader i tandläkarnas uppfattning mellan de olika organisatoriska miljöerna (Svenska offentliga/privata och Danska offentliga/privata). De danska offentliga tandläkarna hade den högsta graden av generell arbetstillfredsställelse medan de svenska offentliga hade den lägsta graden. En möjlig förklaring till detta kan vara att danska offentliga tandläkare skiljer sig från de andra tre grupperna i karakteristika vad gäller både tandläkare och patienter. Den låga graden av generell arbetstillfredsställelse hos de offentliga svenska tandläkarna kan möjligtvis vara en effekt av New Public Management-tänkande i sättet att organisera tandvård. Tilläggsresultaten visade att de svenska offentliga tandläkarna hade mycket mindre energi till sina privatliv i jämförelse med de andra tre grupperna och bara hälften av dem förväntade sig att fortsätta arbeta som nu fram till pensionen. Att arbeta med eller på människor handlar mycket om att skapa goda interaktioner och relationer mellan vårdgivaren och patienten. Goda patientrelationer kan vara ett primärt- och/eller sekundärt mål för att göra andra saker, som t.ex. den kliniska behandlingen, lättare. För många vårdgivare är relationerna med patienterna en arena där de kan leva ut sin potential som människor och kan upplevas som en bestående inre glädje av arbetet, kallat eudaimonia. I patientrelationen utför tandläkaren emotionellt arbete som ett sätt att intervenera med patienten för att vägleda denne i en bestämd riktning. Tandläkare har uttalade emotionella arbetsuppgifter i sina interaktioner med patienterna, emellertid har dessa emotionella aspekter av arbetet hitintills varit ett försummat forskningsområde inom odontologin. De emotionella arbetsuppgifterna är betingade eftersom att tandläkarens incitament inte är endimensionella och därför kräver de en hel del emotionell flexibilitet, uppmärksamhet och reflektion av tandläkaren. Påverkan från marknadskrafter och managerialism på de professionella värdena inom tandvård kan av tandläkaren uppfattas som motstridande och utmana villkoren för emotionellt arbete och tandläkarnas välbefinnande. Denna forskning syftar till att starka och uppmuntra olika nivåer av tandvård till att ytterligare undersöka, förstå och stötta dynamiken i de emotionella aspekterna av arbetet för att skapa en hållbar arbetsmiljö där värden och logik kan uppfattas som kompatibla med tandvårdens professionella värden.
The thesis consists of two papers which are based on a research project called ‘Good Work’. The overall aim of the Good Work project was to use dentistry as an example of work which has close relations with patients at its core. This kind of work (also called human service work) has special psycho-social work environment considerations and emotional requirements, which need to be considered when organizing work. The aims of the first study were to describe the background and development of the questionnaire ‘Swedish and Danish Dentists’ Perceptions of Good Work’ and to create a measure of overall job satisfaction, applying the measure in four organizational settings. The aim of the second study was to introduce the concept of emotion work in dentistry by giving a theoretical overview of the emotional aspects of work, the conditions under which it is performed and the potential effects on the dentist’s wellbeing. Additional results from the Good Work project have been included in the thesis with the purpose of giving an empirical illustration of how dentists experience the emotional factors related to patient interaction and their job satisfaction. Data from 1226 Danish and Swedish practising dentists was collected in November 2008, with a 68% response rate. An additive index was created to measure overall job satisfaction showing statistical difference in the dentists’ experience according to affiliation (Swedish public/private, Danish public/private). The Danish public dentists had the highest degree of overall job satisfaction and the Swedish public dentists had the lowest. A reason for this difference might be that Danish public dentistry differs from the other three groups in the characteristics of both dentists and patients. However, the lower job satisfaction for the Swedish public dentists could be an effect of New Public Management thinking in organizing dentistry. The additional results showed that Swedish public dentists had substantially less energy left for their private lives compared with the other three groups and only half of them expected to continue working as they do now until retirement. Working directly with or on people is very much about creating good interactions and relations between the health professional and the patient. Good patient relations can be a primary aim and/or a secondary aim, to make other things, e.g. the clinical treatment, easier. To many health professionals their relations with the patients is an arena in which to activate their human potentials and can be experienced as a lasting intrinsic joy from work, called eudaimonia. In the relation with the patient the dentist performs emotion work as an intervention toolkit to direct the patient in a specific direction. Dentists have extensive emotional work tasks in their patient interactions, however this emotional part of dentists’ work is, so far, a neglected research area of odontology. The emotion work tasks are conditioned because the dentists’ incentives are not one-dimensional and require a great deal of emotional flexibility, attentiveness and reflection by the dentist. The influence of the market and managerialism on the professional values of dentistry may challenge the conditions for these tasks in the patient interaction and the wellbeing of the dentist if they are experienced as contradictory. This research aims to encourage and empower different levels of dentistry to further investigate, understand and support the dynamics of the emotional aspects of work with the aim to constitute a sustainable work environment where values and logics can be experienced as compatible with professional values.

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Russell, Lisa M. "High Risk Occupations: Employee Stress and Behavior Under Crisis." Thesis, University of North Texas, 2011. https://digital.library.unt.edu/ark:/67531/metadc84269/.

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The purpose of this study is to analyze the relationships between stress and outcomes including organizational citizenship behavior (OCB), job satisfaction, and burnout in high-risk occupations. Moreover, how personality, emotions, coping, and leadership influence this relationship is investigated. Data were collected from 379 officers in 9 police organizations located in the Southern and Southwest United States. The primary research question addressed within this dissertation is: What is the relationship between stress and behavioral and affective outcomes in high-risk occupations as governed by coping, leadership, and crisis? The majority of the hypothesized relationships were supported, and inconsistencies center on methodological and theoretical factors. Findings indicate that occupational stressors negatively influence individuals in high-risk occupations. Moreover, crisis events exacerbate these influences. The use of adaptive coping strategies is most effective under conditions of low stress, but less so under highly stressful circumstances. Similarly, transformational leader behaviors most effectively influence how individuals in high-risk occupations are affected by lower, but not higher levels of stress. Profiles of personality characteristics and levels of emotional dissonance also influence the chosen coping strategies of those working in high-risk occupations. Prescriptively, it is important to understand the influences among the variables assessed in this study, because negative outcomes in high-risk occupations are potentially more harmful to workers and more costly to organizations. Thus, this dissertation answers the research question, but much work in this area remains to be done.

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Djediat, Abdelhamid. "Les exigences du travail et le bien-être dans la profession infirmière : le rôle des ressources émotionnelles." Thesis, Bordeaux, 2018. http://www.theses.fr/2018BORD0112.

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Dans l’environnement hospitalier, les infirmiers jouent un rôle pivot dans la prestation de soin, cette population est particulièrement exposée à des niveaux élevés de demande émotionnelle ce qui peut entraîner à terme une insatisfaction, un épuisement professionnel (Dal Santo, Pohl & Battistelli, 2013), un sentiment d’impuissance et d’incapacité à accomplir un travail au niveau attendu (Davezies, 2007). Le soutien organisationnel perçu (SOP) a été supposé et démontré avoir la capacité d’atténuer les effets néfastes des tensions émotionnelles (Pohl, Battistelli & Librecht, 2013; Battistelli, Pohl & Dal Santo, 2012; George, Reed, Ballard; Halbesleben, 2006). Rhoades et Eisenberger (2002) ont ajouté que le soutien du supérieur hiérarchique (SSP) est défini par la perception qu’a le salarié de la manière dont son supérieur valorise sa contribution, et qui est considéré comme la variable qui contribue le plus significativement à la perception du soutien organisationnel. Rhoades et al (2001) ont observés un effet positif du SSP sur l’engagement organisationnel affectif ; (Wayne et al., 1997 ; Moorman et al., 1998) ont démontrés un effet direct du SSP sur le bien-être, la qualité de vie au travail et sur les comportements de citoyenneté organisationnelle. Enfin, le développement récent de la recherche confirme les effets tangibles du soutien du supérieur hiérarchique sur l’engagement affectif, l’intention de quitter et l’épuisement professionnel en témoignent Simons & Jankowski; 2008). Notre réflexion théorique s’articule en trois points. (1) Etudier les tensions psychologiques (conflit travail/famille-famille/travail) et les caractéristiques du travail (Demande psychologique, Contraintes physiques Complexité du travail…) constitue une clé d’entrée qui nécessite (2) une réflexion sur le soutien émotionnel au travail ainsi que les stratégies de régulation émotionnel comme variables modératrices, pour (3) étudier les effets de ces variables modératrices dans les modèles de recherche intégrant l’épuisement professionnel, l’engagement organisationnel, satisfaction au travail, la dissonance émotionnelle et le comportement de citoyenneté organisationnelle . Mots clé: Tensions au travail (conflit travail/famille-famille/travail) – Caractéristiques du travail (Demande psychologique, Contraintes physique, Complexité du travail) Burnout – Engagement organisationnel– Dissonance émotionnelle – comportement de citoyenneté_ Soutien émotionnel au travail –Stratégies de régulation émotionnelle
The increasing demands of work and their impact on the quality of life of employees are timely. In this perspective, the reflection on the managerial practices deserves to be thorough. This research project has three objectives: to conceptualize, measure and predict the influence of emotional support at work (ESW) on organizational commitment, job satisfaction and organizational citizenship behaviour. Our reflection is based on three points. (1) Study the psychological tensions ( conflicts Work / family -life / work) and job characteristics (psychological demand, physical constraints, Complexity of work ... ) is a key input that requires (2) a reflection on the emotional support at work and emotional regulation strategies as moderating variables for ( 3) study the effects of moderating variables in integrating research models incorporating burnout, organizational commitment , emotional dissonance, job satisfaction and organizational citizenship behaviour. The hospital raises an exemplary manner the dynamics and challenges of local management. We will consider three cases: The University Hospital of Bab El Oued (Algeria), University Hospital of Brugmann, (Belgium) and The University Hospital of Bordeaux (France). To provide some answers, we mobilize two methods: qualitative and quantitative (more about a double measure of perceived SET and a measure of emotional regulation strategies) with a comparison of the target institutions. Key words : Emotional support at work_ psychological tensions (conflict work / life and family / work) - Work Characteristics (psychological demand, physical constraints, Labor Complexity ) Burnout – organizational commitment - emotional dissonance - organizational citizenship behaviour _ Strategies work emotional regulation

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Goodwin, Joy Noel. "KNOWLEDGE AND PERCEPTIONS OF AGRICULTURE PRACTICES AND LEGISLATION RELATED TO SOCIAL INFLUENCES AS PREDICTORS OF VOTING ON AGRICULTURE POLICY." The Ohio State University, 2010. http://rave.ohiolink.edu/etdc/view?acc_num=osu1274705418.

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Huyghebaert, Tiphaine. "Déterminants organisationnels de la santé psychologique, d'attitudes et de comportements critiques des professionnels du secteur sanitaire, social, et médico-social : les besoins psychologiques comme mécanismes explicatifs." Thesis, Tours, 2015. http://www.theses.fr/2015TOUR2008/document.

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L’objectif général de ce travail doctoral était d’identifier des leviers d’action permettant de préserver la santé psychologique des travailleurs, de réduire certaines de leurs attitudes et comportements néfastes pour les organisations de santé, et de comprendre les mécanismes explicatifs de ces relations. La première étude a démontré que le climat de sécurité psychosociale (i.e., PSC) était négativement associé au conflit travail-famille (i.e., WFC) et aux intentions de turnover des soignants via la frustration des besoins psychologiques. La seconde étude a mis en évidence que le PSC, via son influence sur la frustration des besoins, était associé à une réduction du burnout des soignants trois mois plus tard qui expliquait à son tour une augmentation du WFC et des intentions de turnover. La troisième étude a démontré que la dissonance émotionnelle et les ressources organisationnelles influençaient le manque de détachement psychologique et l’engagement au travail des professionnels d’encadrement au terme d’une période de trois mois, via leurs effets sur la frustration et la satisfaction des besoins. Ces trois études enrichissent la littérature scientifique sur la théorie de l’autodétermination en contexte de travail et alimentent la réflexion sur les pratiques organisationnelles susceptibles de modifier durablement l’expérience professionnelle des salariés du secteur
The general purpose of this doctoral dissertation was to contribute to identify triggers to preserve workers’ psychological health and reduce some of their negative attitudes and behaviors which appear to be harmful to healthcare organizations. Moreover, we aimed to understand the mechanisms underlying such effects. Study 1 used a cross-sectional design to demonstrate that psychosocial safety climate (i.e., PSC) was negatively related to nursing staff’s work-family conflict (i.e., WFC) and turnover intentions, through the mediation of psychological need thwarting. Study 2 developed these results by showing how PSC, through its influence on psychological need thwarting, related to a decrease in burnout three months later. Burnout itself explained an increase in WFC and turnover intentions. Study 3 focused on managers’ psychological health and found that emotional dissonance and organizational resources influenced managers lack of psychological detachment and work engagement three months later, through psychological need thwarting and satisfaction. Altogether, these studies contribute to self-determination theory in the work setting and offer some perspectives on organizational practices that could lastingly alter healthcare employees’ professional experience

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Elkins, Aaron Chaim. "Vocalic Markers of Deception and Cognitive Dissonance for Automated Emotion Detection Systems." Diss., The University of Arizona, 2011. http://hdl.handle.net/10150/202930.

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This dissertation investigates vocal behavior, measured using standard acoustic and commercial vocal analysis software, as it occurs naturally while lying, experiencing cognitive dissonance, or receiving a security interview conducted by an Embodied Conversational Agent (ECA).In study one, vocal analysis software used for credibility assessment was investigated experimentally. Using a repeated measures design, 96 participants lied and told the truth during a multiple question interview. The vocal analysis software's built-in deception classifier performed at the chance level. When the vocal measurements were analyzed independent of the software's interface, the variables FMain (Stress), AVJ (Cognitive Effort), and SOS (Fear) significantly differentiated between truth and deception. Using these measurements, a logistic regression and machine learning algorithms predicted deception with accuracy up to 62.8%. Using standard acoustic measures, vocal pitch and voice quality was predicted by deception and stress.In study two, deceptive vocal and linguistic behaviors were investigated using a direct manipulation of arousal, affect, and cognitive difficulty by inducing cognitive dissonance. Participants (N=52) made verbal counter-attitudinal arguments out loud that were subjected to vocal and linguistic analysis. Participants experiencing cognitive dissonance spoke with higher vocal pitch, response latency, linguistic Quantity, and Certainty and lower Specificity. Linguistic Specificity mediated the dissonance and attitude change. Commercial vocal analysis software revealed that cognitive dissonance induced participants exhibited higher initial levels of Say or Stop (SOS), a measurement of fear.Study three investigated the use of the voice to predict trust. Participants (N=88) received a screening interview from an Embodied Conversational Agent (ECA) and reported their perceptions of the ECA. A growth model was developed that predicted trust during the interaction using the voice, time, and demographics.In study four, border guards participants were randomly assigned into either the Bomb Maker (N = 16) or Control (N = 13) condition. Participants either did or did not assemble a realistic, but non-operational, improvised explosive device (IED) to smuggle past an ECA security interviewer. Participants in the Bomb Maker condition had 25.34% more variation in their vocal pitch than the control condition participants.This research provides support that the voice is potentially a reliable and valid measurement of emotion and deception suitable for integration into future technologies such as automated security screenings and advanced human-computer interactions.

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Mattsson, Sofia. ""Det vore omänskligt att inte känna" : En studie om polisers känslohantering inom den ingripande verksamheten." Thesis, Örebro universitet, Institutionen för humaniora, utbildnings- och samhällsvetenskap, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-27675.

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Syftet med denna studie är att undersöka hur poliser inom den ingripande verksamheten hanterar de emotioner som uppstår i arbetet. Vidare avser studien även att undersöka vilken påverkan de emotionella aspekterna av arbetet får för poliserna. Detta görs med hjälp av en kvalitativ metod i form av sex semistrukturerade intervjuer med poliser inom ett polisdistrikt. Studiens teoretiska ramverk består av begrepp inom emotionssociologin och socialpsykologin. Följande frågeställningar behandlas: Hur hanterar poliserna de känslor som uppstår i arbetet och hur kan detta karaktäriseras? Hur påverkar de emotionella aspekterna av arbetet poliserna, har det konsekvenser? Sammantaget visar resultatet att poliserna följer informella känsloregler som finns inom yrkesrollen och att dessa regler skiljer sig beroende på den situation poliserna befinner sig i. De hanterar även känslor i arbetet på ett sätt som kan beskrivas med Hochschilds begrepp surface acting och deep acting. Vidare använder poliserna sig av humor som ett sätt att distansera sig från de emotionella aspekterna i arbetet och påverka andra personers sinnesstämning. Socialt stöd och mental förberedelse visade sig också vara ett sätt att handskas med känslorna varav socialt stöd beskrivs som mest betydelsefullt. Generellt kan det även sägas att poliserna oftast inte upplever att arbetet påverkar dem i särskild stor utsträckning. Däremot visar denna studie att upplevda och möjliga konsekvenser av arbetet är emotionell dissonans och avtrubbning. Nyckelord: Polis, ingripande verksamhet, känslohantering, emotional labor, känsloregler, surface acting, deep acting, emotionell dissonans och avtrubbning

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Bravo, Fernando. "Human emotion processing through the systematic control of musical dissonance in audiovisual paradigms." Thesis, University of Cambridge, 2015. https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.708589.

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Rydberg, Joakim, and Gustav Svensson. "Dissonans i två dimensioner." Thesis, Blekinge Tekniska Högskola, Institutionen för teknik och estetik, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-19980.

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This bachelor thesis discusses the conveying power of the audio and visual media in an audiovisual creative process based on the concept of audiovisual dissonance and Circumplex Model of Affect (Russell, 1980) with its key components, valence and arousal. In this design process we use the research key concept of audiovisual dissonance as a design perspective.Dissonance can also be described as a contradiction, with this an audiovisual dissonance can be seen as a contradiction between the audio and visual media. Chion (1994) coined the term audiovisual counterpoint which he describes as when the picture and the sound doesn’t match. In this design process we strived to create dissonance between audio and visual representations of different emotions. To create these dissonances the design process uses the Circumplex Model of Affect (Russell, 1980) which is a way to organize emotions in a two-dimensional coordinate system in relation to each other and their experienced valence-arousal. Valence is the concept that describes if the emotion is positive or negative while arousal is the concept that describes how intense the emotion is. The proximity between each of the emotions is based on their similarities in how they are experienced. This study is based on the idea to get a better understanding of how the audio and visual media affects a person’s emotional experience and how dissonance could be created between these two forms of media. The study resulted in a creative process with a strong connection to previous research in affect and media technology related work procedures. The creation of a matrix based on previous research created a focus and an approach that was beneficial for the creative process. The study deals with questions about effect in cooperation with the audio and the visual medium. New questions have emerged where we question whether it’s the physical properties of the medium or their association in everyday life that determines the experienced affect.
Detta kandidatarbete diskuterar ljud och bilds förmedlande krafter i en audiovisuell skapande process utifrån begreppet audiovisuell dissonans och Circumplex Model of Affect (Russell, 1980) samt dess nyckelbegrepp valence-arousal. Vi har valt att applicera undersökningens centrala begrepp audiovisuell dissonans som designperspektiv. Dissonans kan också beskrivas som motsägelse, en audiovisuell dissonans är då en motsägelse mellan ljud och bild. Chion (1994) myntade begreppet audiovisual counterpoint vilket han beskriver som när det audiella och det visuella mediet inte stämmer överens. Vi har i arbetet strävat efter att skapa dissonans mellan representationer av olika känslor i det audiella samt visuella mediet. För att skapa dessa dissonanser använder sig undersökningen av Circumplex Model of Affect (Russell, 1980) vilket är ett sätt att placera ut känslor i ett tvådimensionellt koordinatsystem i relation till varandra utifrån känslans upplevda valence-arousal. Valence är begreppet som beskriver hur positiv eller negativ en känsla är medan arousal beskriver hur intensiv känslan är. Detta koordinatsystem baseras på att känslor som är placerade nära varandra har mer gemensamt än de känslor som är placerade långt ifrån varandra. Denna undersökning syftar till att kunna få en tydligare bild av hur det audiella och det visuella mediet påverkar en persons emotionella upplevelse samt hur en dissonans kan skapas mellan dessa två medier. Undersökningen resulterade i en skapande process med stark koppling till tidigare forskning kring emotionella stimuli samt medietekniska arbetssätt. Skapandet av en matris genom sammanställning av den tidigare forskningen skapade fokus och ett tillvägagångssätt som lett den skapande processen framåt. Undersökningen hanterar frågor kring emotionella stimuli i samverkan med det audiella och visuella mediet. Nya frågor har framträtt där vi frågar oss om det är de audiella samt visuella mediets fysiska uppbyggnad eller deras association till vardagen som ligger till grund för vilka känslor som framkallas.

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Bahl, Nancy. "Exploring the Impacts of Response-focused Emotion Regulation Strategies on Psychophysiology, Cognition, Affect, and Social Consequences." Thesis, Université d'Ottawa / University of Ottawa, 2021. http://hdl.handle.net/10393/42477.

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Researchers have categorized emotion regulation strategies generally as adaptive or maladaptive, depending on impacts of the strategy on psychophysiological, cognitive, and emotional outcomes. A strategy that is widely considered to be maladaptive is expressive suppression, which refers to inhibiting one’s facial expression, to appear neutral. Another emotion regulation strategy that is commonly used but infrequently studied is expressive dissonance, which refers to showing the opposite of how one feels. There is limited research on expressive dissonance, but the longstanding facial feedback hypothesis suggests that facial expressions can further enhance or lower one’s mood; if this is the case, then smiling, even when feeling anxious, may be more adaptive than showing no emotion at all. The objective of my thesis was to examine whether using expressive dissonance was more adaptive than expressive suppression, for regulating negative emotions. To determine adaptiveness, I examined the effect of these two strategies on both intrapersonal factors (i.e., impacts of the strategy on one’s own psychophysiology, memory accuracy, and affect) and interpersonal factors (i.e., impacts of the strategy on social qualities like friendliness and likeability). In the first study, I tested the intrapersonal impacts of expressive suppression and expressive dissonance, compared to a control condition, while women participants (n = 144) viewed negatively arousing images. In the second study, I expanded on the first study by examining intrapersonal and interpersonal qualities (e.g., friendliness, likeability, warmth), in an ecologically valid context (i.e., a conversation with an unacquainted opposite gender confederate). Across both studies, I found no effect of strategy on intrapersonal factors; however, there were effects on interpersonal factors in Study 2. Participants engaging in expressive dissonance were rated more positively, and people in the expressive suppression condition were rated more negatively on interpersonal qualities, relative to the control condition. Taken together, our findings suggest that neither strategy impacted the participant intrapersonally, but both strategies influenced the observer’s impression of the participant. Based on the findings, I encourage a shift from conceptualizing strategies as overall maladaptive or adaptive, to considering specific strategies as helpful or unhelpful based on the regulation’s goal.

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Feldmann, Matthias. "Erwartungsdiskrepanz und emotionales Erleben von Musik /." Hildesheim ; Zürich ; New York : G. Olms, 1998. http://catalogue.bnf.fr/ark:/12148/cb36996046c.

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Mauny, Nicolas. "La technique du porte-au-nez : vers une interprétation en termes d'éveil d'une dissonance." Thesis, Normandie, 2020. http://www.theses.fr/2020NORMC015.

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Les recherches menées dans le champ de l’influence sociale et permettant d’amener les individus au changement sont classiques en psychologie sociale. Le changement de comportement peut être obtenu par le biais de différentes techniques, comme celle de la porte-au-nez. Son mode opératoire est assez simple : obtenir un refus à une première demande trop coûteuse pour être acceptée dans le but de faciliter l’acceptation d’une seconde demande qui l’est moins, celle visée dès le début. Différentes interprétations ont été testées mais aucune d’entre elles ne fait l’unanimité à ce jour. L’objectif de cette thèse est d’une part d’étudier le rôle de la position du participant vis-à-vis de l’objet des requêtes dans le paradigme de porte-au-nez et, d’autre part, de proposer une nouvelle modélisation de l’effet porte-au-nez basée sur une inconsistance. Nous faisons l’hypothèse que l’efficacité de la technique de porte-au-nez repose sur la difficulté des personnes à tolérer l’inconsistance entre leur comportement de refus et leurs positions mesurées au travers de l’attitude, l’importance pour le Soi et les croyances normatives vis-à-vis de l’objet. Dans cette logique, l’acceptation de la seconde requête aurait lieu pour réduire cette inconsistance en adoptant un comportement cohérent avec leurs positions. Six expériences ont été menées pour répondre à cet objectif. Les deux premières ont permis de tester le rôle de la position initiale et elles montrent que seule l’importance du Soi peut influencer l’effet de porte-au-nez. Les deux suivantes ont permis de mettre en évidence le rôle de l’écart entre la position des individus et le comportement de refus sur l’intention. La cinquième expérience montre que les participants ressentent de la culpabilité lors du refus de la requête extrême surtout lorsque leur position est favorable à la cause des requêtes. Les résultats de la dernière confirment une interprétation en termes de gestion d’une inconsistance par rapport à une interprétation classique
Research conducted in the field of social influence and leading individuals to change are classic in social psychology. Behavior change can be achieved through different techniques, such as the door-in-the-face. Its operating procedure is simple: get a refusal on a first request too costly to be accepted in order to facilitate the acceptance of a second request less costly, the one targeted from the beginning. Different interpretations were tested based on contextual variables to argue their approaches, but none of them is unanimously approved to date. The objective of this thesis is to study the influence of interpersonal variables, such as attitude, self-importance and normative beliefs, in the door-in-the-face paradigm and to propose a new modelling of the door-in-the-face effect based on inconsistency. We hypothesize that the effectiveness of the door-in-the-face technique is based on the difficulty people have in tolerating the inconsistency between their refusal behavior and their measured positions through attitude, Self-importance and normative beliefs about the object. In this logic, the acceptance of the second request would take place to reduce this inconsistency by adopting a behavior consistent with their positions. Six experiments were conducted to achieve this objective. The first two have tested the role of the initial position and show that only the Self-importance can influence the door-in-the-face effect. The following two have highlighted the role of the difference between the position of individuals and the refusal behavior on the intention. The fifth experiment shows that the participants feel guilty when the extreme request is refused, especially when their position is favorable to the cause of the requests. The results of the last one confirm an interpretation in terms of inconsistency compared to a classical interpretation

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Jönsson, Elin, and Rebecka Ölund. "Oops! I Did It Again... : Exploring consumers’ post-purchase emotions in regards to impulsive shopping and product returns online." Thesis, Jönköping University, Internationella Handelshögskolan, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-52686.

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Background: The expansion of e-commerce and online orders have led to companies creating new marketing strategies, where impulsive purchases are important in order to boost sales. However, this also has negative aspects concerning overconsumption and the environmental impact. Consumers are more likely to have negative post-purchase emotions when making an impulsive purchase, and thus are more prone to return products. This research aims at creating a deeper understanding about consumers’ post-purchase emotions after making an impulsive purchase and how a product return affects the post-purchase emotions. Problem discussion: Impulsive buying is critical for online stores and retailers are actively trying to increase these purchases for all customers, but at the same time, there is a growing number of product returns. This makes it important for firms to understand how consumers think and react to an impulsive purchase, since this supposedly has an impact on product returns. By providing a deeper understanding regarding the consumer’s post-purchase emotions one can specify such reactions on shoppers and help future marketing activities preventing consumers’ negative emotions in the purpose of increasing organizational profitability and decreasing the environmental impact. Purpose: The purpose of this research is to build a theory that will provide organizations with knowledge about the chosen segment of Swedish women in the age 18-35 post-purchase emotions after impulsive buying. The findings of this study can contribute with additional insights to previous theoretical knowledge about post-purchase emotions after impulsive shopping. Method: This qualitative research has been conducted by using 14 semi-structured interviews with the chosen segment of Swedish females in the age 18-35 who had previously shopped impulsively online and returned products. For the data analysis, an interpretative phenomenological analysis was used, providing the research with reflections regarding the perspective of the participants’ experiences of impulsive shopping and their post-purchase emotions. Results: This research indicates that the participants generally held a negative view of impulsive buying, where they reduced/strengthened their post-purchase emotions through three rationalizations which were named by the authors “Social Proof”, “Use-Principle” and “Limited Funds”. When making a product return, the participants either had strengthened emotions or the negative emotions were turned into positive emotions. This was connected to three themes found by the authors which were called “Income”, “Return Policy”, and “Social and Environment”. The analyzed findings were presented in a developed framework.

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Wallin-Ruschman, Jennifer. "A Girl Power Study: Looking and Listening to the Role of Emotions and Relationality in Developing Critical Consciousness." PDXScholar, 2014. https://pdxscholar.library.pdx.edu/open_access_etds/1837.

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The concept of critical consciousness centers on the capacity for involvement in social change efforts. Its development has been the aim of many recent social movements (e.g., the consciousness raising groups of the women's movement). In this work, critical consciousness is defined as the highest level of socio-political-cultural (SPC) consciousness development. SPC consciousness is characterized by the linking of the personal and the political so that structures and discourses of oppression are not only understood but also lead to critical action and transforming relations of domination. Additionally, critical consciousness includes the ability to tolerate ambivalence and conflict as well as the capacity to form group identifications that support critical reflection. While critical consciousness can develop in a variety of settings, it has a historical affinity with liberation education projects, particularly education projects that combine Critical Pedagogy and community engaged learning. Empirical inquiry on critical consciousness development is extremely limited. This dissertation addresses that gap, focusing specifically on the role of emotion and relationality in critical consciousness development. Further, the study offers a feminist critique of the literature, addressing as well the contribution of Community Psychology to conceptualizing critical consciousness. This dissertation analyzes data gathered through the Girl Power Senior Capstone, a course routinely taught at an urban Pacific Northwest public university. The six-hour course lasts for one quarter-term and integrates classroom time with community engagement. A central aim of the course is the development of critical consciousness. Specifically, the research was designed to address the following questions: 1) How are emotionally and relationally significant Girl Power experiences related to SPC consciousness development? 2) What tensions arise between the dominant culture and/or significant others' values and the values of the Girl Power capstone and how do these tensions move individuals toward or away from critical consciousness? The theoretical framework and interview schedule were guided by participant observation of the Girl Power course conducted over an academic term. Semi-structured interviews were conducted with all consenting and available capstone participants (N=10) in the course where participant-observations were carried out. The interviews were transcribed and analyzed based on a modified version of Carol Gilligan's Listening Guide. Two primary themes emerged from the data analysis-- the processes of awakening and sources of dissonance. The first theme relates to the processes of transformation that participants undergo during and following the course. Participants discuss this process as coming to see the world in a new way though their emotional experiences and relations developed in the course. The second theme, sources of dissonance, addresses sources of conflict that emerge as participants undergo this process of awakening. Areas of tension that were particularly salient centered on relationships and experiences in the course. Participants identified experiences in the course that they perceived as contributing in key respects to SPC consciousness. Yet some aspects of change in the course seemed to reflect limiting capacities, including magical thinking, a limited range of critical action strategies, and lack of critical community post Girl Power. The findings from the dissertation can be used to inform the creation and implementation of future projects of critical consciousness development and social justice work more broadly.

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Skogström, Christina. "Politikers emotionella arbete i samband med beslut : Effekter för politikern som individ." Thesis, Karlstads universitet, Institutionen för sociala och psykologiska studier (from 2013), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-72770.

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”When we enter the workplace we bring our loves, hates, anxieties, envies, excitement, disappointments and pride. We will meet and mix with others who have their own cares and concerns, their own emotional agenda.” (Fineman, 2003, s.1) Politiken är till för att ta beslut som är bra för landet och för befolkningen, utvalda politiker är med på valsedlar och blir sedan invalda i riksdagen utifrån valresultatet för att dessa personer besitter egenskaper som är önskvärda för partiet, för väljarna och för det arbete som skall utföras.Inom politiken granskas de beslut individen är med och tar, och i det bakomliggande arbetet inför ett beslut finns det individer som aktivt har det som sitt uppdrag att arbeta fram detta förslag till beslut. Bakom varje beslut finns en tanke, och bakom dessa tankar finns en vision, både från partiets synvinkel som individens. Oftast överensstämmer partiets vision med individens men hur hanteras de fallen där det inte gör det? Det borde finnas frågor där det tas beslut som inte alla individer i gruppen från början borde vara enhetligt överens om, men i och med att individen följer majoritetsbeslut kan detta vara en stor påfrestning för individen på ett personligt och psykologiskt plan.Individer är skapade med emotioner, och igenom uppväxten och socialiseringsprocessen skapar människan en grund med rätt och fel. Människan skapar värderingar, både sådana som vi själva väljer med rötter i vår uppväxt men ändå påverkade av det sociala klimatet vi lever i (Hochschild, 2012). En politikers uppdrag är att utföra ett arbete som är till för människor, trots detta verkar det inte som att politik liknas med en form av känslomässigt arbete. En politiker måste stå upp för och ta konsekvenserna av det beslut de tar, vilket är ett emotionellt arbete. Tidigare forskning är ofta fokuserad på arbeten som utförs inom vårdsektorn eller inom ramarna för socialtjänsten, dock finns det ingen som undersökt politikers emotionshantering. I alla emotionella arbeten förekommer det någon form av känslomässig hantering för att individerna skall kunna handskas med dessa uppkomna emotioner. Avsikten med denna uppsats är att undersöka om det förekommer motstridiga emotioner hos riksdagsledamöter och hur dessa hanteras.

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Lugraan, Nella. "Professionell hantering av det emotionella mötet : En kvalitativ studie om det emotionella lönearbetet hos kuratorer på barn- och ungdomspsykiatrin." Thesis, Stockholms universitet, Institutionen för socialt arbete, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-189709.

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Working with children who suffer from mental illness requires skills of objectivity and professionalism and the ability to handle patients’ as well as one’s own feelings. How the counsellors manage their emotions affects both their own wellbeing and the quality of the treatment they provide. Since the mental illness in society is increasing, the challenge to address the mental illness becomes even more difficult and the importance of the counsellor’s wellbeing and competence grows. Therefore, this study aimed to examine how counsellors experience the encounters with patients and how they handle the emotions that arise. Based on Hochschilds theory of emotional labour and semi-structured interviews with six counsellors working in five different units in Stockholm the study has shown that the counsellors can experience a variation of different emotions. The counsellors worked with these emotions by changing, hiding, or showing them physically or verbally, all depending on what impact it may have on the therapeutic alliance. Additionally, strategies such as sharing feelings with colleagues, distract oneself from work-related conversations and time for reflection has been identified. Further research suggests bringing more focus to the organizational context and the emotional work towards colleagues.

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Zhong, Mengyuan. "Emotional dissonance, emotional exhaustion and work-family conflict: A study of college teachers in China." Master's thesis, 2018. http://hdl.handle.net/10071/18863.

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The aim of the present research is to investigate the relationship among emotional dissonance, emotional exhaustion, and work-family conflict of college teachers in China. The data was collected through online questionnaires (N=330) and the responses were mainly component of college teachers from southern China.We have conducted a quantitative analysis of the survey data of 330 college teachers. The results indicate that: (1) Emotional dissonance is positively correlated with emotional exhaustion; (2) Emotional dissonance is positively correlated with work-family conflict; (3) Work-family conflict is positively correlated with emotional exhaustion; (4) Work-family conflict partially mediates the relationship between emotional exhaustion and emotional dissonance.
O objetivo do presente estudo é investigar a relação entre esgotamento emocional, dissonância emocional e conflito trabalho-família de professores universitários na China. Os dados deste relatório foram coletados através de questionários on-line (N = 330) e as respostas deste relatório foram principalmente componentes de professores universitários do sul da China. Nós realizámos uma análise quantitativa dos dados da pesquisa destes 330 professores universitários. Os resultados obtidos indicam que: (1) A dissonância emocional o está correlacionada positivamente com o esgotamento emocional; (2) A dissonância emocional está positivamente correlacionada com o conflito entre trabalho e família; (3) Conflito trabalho-família está positivamente correlacionado com o esgotamento emocional; (4) O conflito entre trabalho e família medeia parcialmente a relação entre esgotamento emocional e dissonância emocional.

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Chen, Chien-Hsin, and 陳建馨. "The relationship Among Emotional Labor, Emotional Dissonance and Intention to Turnover of Counseling Agency Volunteers." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/03060812225461096916.

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碩士
銘傳大學
管理研究所
98
This research is denominated in how the emotional labor of counseling agency volunteers effect emotional dissonance and turnover tendency. This research aims the 13 branches of Taiwan Lifeline International and adopts questionnaires method. These were 425 questionnaires were returned which 391 questionnaires are effective. Those data was analysis by SPSS 17.0 and proceed with descriptive analysis, correlation analysis, and analysis of regression. From the analysis we can discover: 1. The emotional labor of counseling agency volunteer is mainly disguise. 2. The emotional dissonance of counseling agency volunteer is medium level. 3. The turnover tendency of counseling agency volunteer is low. 4. Most of social support comes from colleagues. 5. The two dimensions of emotional labor can predict emotional dissonance. 6. Emotional dissonance can predict turnover tendency. 7. The two dimensions of emotional labor can predict turnover tendency. 8. Social support form volunteers can be moderate between emotional labor and emotional dissonance. 9. Emotional dissonance form volunteers can be mediator between emotional labor and turnover tendency. According to what’s discovered from the research and conclusions, the following are suggestion which counseling agency can take as a reference. 1. Increase one’s work to decrease emotional dissonance. 2. Volunteers should grow and support each other, and learn together. 3. Counseling agency could establish completely educational training system, and breed long-term volunteers. 4. Do everything oneself and provide comment way. Keywords: counseling agency, volunteer workers, emotional labor, emotional dissonance, turnover tendency, Social Support.

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DAL, SANTO Letizia. "Nurse-patient emotional interaction in quality of work life. The role of empathy and emotional dissonance." Doctoral thesis, 2012. http://hdl.handle.net/11562/393316.

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Abstract: Negli ultimi ani si è assistito ad una progressiva affermazione del paradigma della psicologia positiva all’interno delle organizzazioni. Molti interessi di ricerca stanno così orientando la loro attenzione su quegli elementi che, se sviluppati ed efficacemente gestiti, possano migliorare la performance, la soddisfazione ed il benessere dei lavoratori. (Luthans, 2002, Avallone, 2005) Tale prospettiva pare particolarmente rilevante nel contesto delle professioni d’aiuto, dove il rischio di stress, burn out e turn over è stato da tempo rilevato. (Bussing et al. 1999) Il presente lavoro di ricerca, prendendo le mosse da queste riflessioni, propone un modello teorico il cui obiettivo generale è quello di verificare il ruolo giocato dalla relazione tra infermiere e paziente nella qualità di vita lavorativa.La letteratura evidenzia, infatti, come alcune strategie di regolazione delle emozioni siano disfunzionali e positivamente correlate a esaurimento emotivo e burn out, mentre altre siano capacità di coping utili nelle transazioni interpersonali (Finemann, 2003) In questa ricerca si utilizzeranno i costrutti di dissonanza emozionale ed empatia.La prima viene definita come una strategia di regolazione emozionale di superficie, che produce un gap tra l’emozione che viene presentata esteriormente ed il reale sentimento provato.Si supppone che gli infermieri, in taluni casi, presentino ai loro pazienti delle emozioni che non provano realmente, ma che sentono in dover di paventare per non creare delusioni, per non incappare in sanzioni o generare conflitti. In questa strategia di regolazione emotiva del tutto meccanica ed automatizzata, manca l’aspetto della riflessione e della decisone rispetto allo stile emozionale più pertinente da presentare (Zapf, 2002). Lo sforzo di cammuffare il proprio sentire emozionale, se intenso e prolungato nel tempo, puo’ condurre ad esaurimento emotivo, stress e burn out. L’empatia viene invece considerata una strategia emotiva del profondo, che implica non solo la capacita’ di immedesimarsi nel vissuto emotivo dell’altro, ma anche la possibilità di discriminare quale risposta emotiva/compotamentale offrire sulla base di quel tipo di vissuto. La letteratura specifica in nursing evidenzia come questa caratteristica sia di particolare utilità nel lavoro dell’infermiere. Essa, infatti, permette di creare una giusta distanza/vicinanza con il paziente, il quale, sentendosi compreso, produrrà un feed back postivo.Questo circolo virtuoso aumenta nell’infermiere l’auto- efficacia percepita e la soddisfazione verso il proprio lavoro (Alligood, 2005).
People are emotions! Our behaviors, thoughts and actions are shaped by what we feel. As William James often wondered about “What is an emotion?”, several organizational studies have been recently started thinking “what about emotions in organizations?”A changing of paradigm, in fact, has been recently developed. Workplace was thought as cold and rational; Yet it is no more emotionless than any other aspect of social life (Fisher, Ashkanasy, 2000).In the recent years we have been witnesses to a rise of organized studies of emotions in the workplace. Weiss and Cropanzano (1996) advised workplace experiences comprise many work events that can be pleasing or stressful and frustrating. Doubtless, emotions are beginning an inherent part of the workplace. This transformation plays an important role in the nursing contest. This phd dissertation would like to contribute to recognize emotions as an inherent part of everyday nurses work life, giving them the attention they deserve. Regarding the recent studies about emotions in the workplace and especially those in the nursing contest, another more specific aim has born. It’s interesting to note most reviews of the matter show a strong prevalence of the dark side of emotions. Emotional workload has been included in the large and well known arena of burn out, stress and dissatisfaction. The Hochschild’s original sociological conceptualization (1983), for example, focused on the detrimental effects of estrangement and inauthencity, has dominated the literature on emotional labor. Although there are general support and acceptation for the positive link between emotional workload and work strain, there’re some inconsistencies in these findings (Pugh, Thurau, Groth, 2011). An emerging approach to organizational psychology, in fact, encourages researches to recognize the positive aspects of work (Turner, Barling, & Zacharatos, 2001) and to give more attention to human strengths and optimal functioning rather than to their deficits (Maslach, Schaufeli, & Leiter, 2001). The idea is for psychologists to find ways of increasing the positive consequences for people as a result of investing extensive time and energy into their work.This study aims to analyze the perspective below and in particular wants to verify the role played by emotional regulation in promoting positive experiences at work. A review (Zapf, 2002) has shown emotion workload has both positive consequences (such as job satisfaction or feeling of personal accomplishment) and negative implications (such as emotional exhaustion, depersonalization, or psychosomatic complaints). This ambivalent character of emotion work suggests that focusing on specific emotional regulation strategies, rather than categories of emotions, could enhance understanding of how employees manage their emotions in the workplace (Diefendorff, 2008). Two studies has been planned in order to investigate the perspective below. Study 1 aims to test the role of empathy and emotional dissonances on positive outcomes such as job satisfaction and work engagement. Theoretical difference are also provided. Study 2 is planned from Study 1’s results and aims to test whether the negative effects of emotional dissonance can be lessened by a moderator, such as emotional support. Discussion and future implications are also provided.

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Kuo, Yung-Lan, and 郭詠嵐. "Do Nurses Work Happy? The Relationship between Emotional Dissonance and Disidentification：The Mediating Role of Emotional Exhaustion." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/s3q2tb.

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碩士
國立臺灣師範大學
科技應用與人力資源發展學系
103
Emotion is a topic that has been involved in many different areas of research in recent years. The issues of emotional labor and burnout, and how the emotions of the employees (nurses) affect the organization, are worthwhile for the therapist to explore. In this study, emotional dissonance is used as the independent variable, disidentification is used as the result variable, and emotional exhaustion is used as the mediating role of this relationship, in order to make contributions to the research gaps from previous studies. This study used questionnaires to investigate nurses who work in domestic health related institutions. The response rate was 98%. The recovered parts of the survey data included 296 valid samples. The result is the hypothesis that emotional dissonance is related to emotional exhaustion, emotional exhaustion is related to disidentification, and emotional exhaustion is related to disidentification. Emotional exhaustion will be an influence on the relationship between emotional dissonance and disidentification.The research will follow up, based on the results of the survey and applied theoretical study. Further discussion will support the practical implications of proposed research. Suggestions will be provided for future research. In addition, the support of supervisor and colleague is important to those nurse, who suffer from emotional problem.

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Lien, Chia-Chi, and 練家綺. "The way that emotional labor employees use to resolve emotional dissonance─link up with cognitive neuroscience." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/69601217735825774717.

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碩士
國立交通大學
經營管理研究所
99
Emotional labor addressed by Hoschild (1983) suggested that the management of feeling to create a publicly observable facial and bodily display, sold for a wage and therefore has exchange value. When the workers experience external- internal feelings of conflict, they will experience the emotional dissonance(Middleton, 1989). The concept of emotoin labor was issued by Hochshild, it represent emotional management which means to create the facial and body demonstration in public, and to sale for salary. Therefore it contains the value of trading. Emotionallabor (Hoschild, 1983), which can be sold for wages and hence has exchange value, is the management of feeling to create a publicly observable facial and bodily display. When workers are asked by organization to follow some emotional rules which conflict with their internal feelings, they will experience emotional dissonance (Middleton, 1989). Emotional dissonance would result in emotional exhaustion (Morris & Feldman, 1996, 1997; Abraham, 1999a), and further have significant influences on job satisfaction (Abraham, 1999b). In general, emotional regulation solves problems between internal states and external behaviors. Hoschild (1983) suggested surface acting and deep acting as expression strategies, and these strategies were in accordance with suppression in response-focused emotional regulation and reappraisial in antecedent-focused emotional regulation that Gross（1998）proposed. This study links up with cognitive neuroscience to explain the nerve conduction in emotional dissonance and emotional regulation.The result showed that reappraisal may effectively down- regulate amygdala activation, reducing emotional dissonance. However, there is time lag in the effect of amygdala. Suppression can down- regulate the behavior of expression, but can’t reduce amygdale activation, that is , failure to solve emotional dissonance. Besides, emotional regulation may not work effectively under anxiety when people in emotional dissonance.

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Tsai, Cheng-yueh, and 蔡承岳. "Research in the job characteristic, motivation and emotional dissonance of hospital volunteers." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/17354811485505718929.

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碩士
東吳大學
心理學系
95
Abstract Regarding the literatures in emotion in organizations (i.e. emotional labor, emotional dissonance), there were few studies to explore about the volunteers that were part of first line and non-wage workers in the past. This study used hospital volunteers in Taiwan as subjects, and to address situational variables (job characteristic) and trait variables (motivation) to predict emotional dissonance. Besides, this study was based on the viewpoint of the interaction between the job characteristics and the motivations to affect emotional dissonance. This study was conducted with a questionnaire survey to five hospitals and had complete data of 216 volunteers. The results showed that (1) face-to-face contact positively predicted emotional dissonance, job autonomy negatively predicted emotional dissonance, and negative feedback positively predicted emotional dissonance; (2) altruistic motivation positively predicted emotional dissonance, religious motivation of egoistic negatively predicted emotional dissonance; (3) altruistic motivation moderated the relationship between job autonomy and emotional dissonance, and also moderated the relationship between negative feedback and emotional dissonance. Egoistic motivation moderated the relationship between job autonomy and emotional dissonance. Religious motivation of altruistic moderated the relationship between job autonomy and emotional dissonance, and also moderated the relationship between negative feedback and emotional dissonance. Finally, religious motivation of egoistic moderated the relationship between job autonomy and emotional dissonance, and also moderated the relationship between negative feedback and emotional dissonance. The implications for practices, limitations, and further research directions will be discussed in the end.

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Chiu, Teng-yang, and 邱騰揚. "The Causes and Effects of Emotional Dissonance Experienced by IT Professionals in IT Projects." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/m5wcz6.

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碩士
國立中央大學
資訊管理研究所
97
To achieve well project managing, IT professionals must be skilled at interaction skills for good communication. Thus, when they take interactions with other members of IT projects, they may suppress their real negative emotions, called emotional dissonance. Researches suggest that negative emotional dissonance relates to work exhaustion, but positive emotional dissonance may reduce the exhaustion. Work exhaustion will cause IT professionals to reduce job satisfaction and organization commitment. This study tries to find the causes, effects and moderators of positive and negative emotional dissonance experienced by IT professionals in IT projects. This study focus on who has experiences of IT projects. By the experiences, we examine the causes and effects of emotional dissonance experienced by IT professionals in IT projects. The results indicate role ambiguity and perceived workload by IT professionals may cause both negative and positive emotional dissonance. Fairness of reward and autonomy may also cause negative emotional dissonance. Moreover, both negative and positive emotional dissonance is influenced by emotional labor of jobs which IT professionals do. Besides, trait negative affectivity of IT professionals and team support has significant moderating between emotional dissonance and its causes or effects, influencing job satisfaction and organizational commitment of IT professionals. We not only discuss the differences with previous researches, but implications for management of IT projects in the future.

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44

Hsieh, I.-Yuan, and 謝易原. "Emotional dissonance, job burnout and anxiety in bank workers - music used as a moderator." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/77265j.

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碩士
國立交通大學
管理科學系所
99
People are expected to conform to social or organizational norms regarding the display of emotion. Emotional dissonance has been described as a situation when an employee is required to display an emotion that is not genuinely felt in the particular situation (Hochschild, 1983). This article examines the emotional dissonance of bank workers and their relationship to the job burnout and anxiety in a sample of Taiwan bank workers (N = 248) , whether music used played a moderating role in the emotional dissonance -burnout process and emotional dissonance-anxiety process. The data showed that emotional dissonance had eﬀect on burnout and anxiety. In the moderating effect, most emotional dissonance in low-music-used groups influenced job burnout and anxiety more significantly than higher-music-used groups.

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Huang, Yanan. "Work-family conflict mediation effect on the relations between emotional dissonance and emotional exhaustion: a study of civil servants in China." Master's thesis, 2017. http://hdl.handle.net/10071/14487.

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JEL: J53; M100
The aim of the present study is to investigate the level of emotional exhaustion in civil servant of China and also to examine the relationship among emotional dissonance, work-family conflict and emotional exhaustion. Data were collected through self-report questionnaires (N=254), targeting groups of civil servants in China. The findings indicate that there is a significant high level of emotional exhaustion in Chinese civil servants. The result also shows that work-family conflict mediates the relationship between emotional dissonance and emotional exhaustion. Management implications of the findings, limitations, and suggestions for future research are discussed.
O objetivo do presente estudo é investigar o nível de exaustão emocional dos funcionários públicos da China e também para examinar a relação entre a dissonânci emocional, o conflito trabalho-família e a exaustão emocional. Os dados foram recolhidos através de questionários (N=254), destinados a grupos de funcionários públicos na China. As descobertas indicam que há um alto nível de exaustão emocional nos funcionário públicos chineses. Os resultados também mostram que o conflito trabalho-família medeia a relação entre dissonância emocional e exaustão emocional. As implicações das descobertas, limitações e sugestões para investigação futura são discutidas.

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46

Fischbach, Andrea. "Determinants of Emotion Work." Doctoral thesis, 2003. http://hdl.handle.net/11858/00-1735-0000-000D-F17D-D.

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47

Lin, Fang-Yu, and 林芳宇. "The Effect of Work Stressors on Organizational Citizenship Behavior：The Mediating Role of Psychological Need Satisfaction and Emotional Dissonance." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/05344654380862527857.

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碩士
國立彰化師範大學
人力資源管理研究所
99
Organizational citizenship behavior can bring a lot of positive effect to organization. However, in the society of high speed change, employees have to face a variety of stressors in order to fit the need of organization. The past researches focus on the effect of work stressors on organizational citizenship behavior usually investigate only one emotion and cognitive variable to be mediator. However, our research is trying to base on the transactional theory of stress, taking motive and emotion variables simultaneously to discuss the relationship. That is, the objectives of the study are proposed (1) challenge stressors will influence organizational citizenship behavior through psychological need satisfaction; (2) hindrance stressors will influence organizational citizenship behavior through emotional dissonance. The survey is conducted among the top bank companies in Taiwan, and the data was collected from the counter employees of bank. There were 266 employee valid questionnaires that were empirically analyzed by applying the methods. Statistical methods were adopted to test the hypothesis including confirmatory factor analysis and structure equation modeling. According to the result, the major implications of the study included: (1)The managers should provide appropriate challenge stressors to provoke organizational citizenship behavior by satisfying psychological need of bank employees. (2) The managers should reduce to give hindrance stressors of bank employees to decrease emotional dissonance. (3)The managers can encourage employee to present a positive emotion by changing organizational environment to increase organizational citizenship behavior.

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CHEN, YEN-HSI, and 陳妍希. "The Study of the Influence of Public Servants’ Emotional Dissonance, Burnout, and other Relevant Antecedents on Organizational Citizenship Behavior." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/97399893815930667978.

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碩士
銘傳大學
公共事務學系碩士在職專班
104
The purpose of the study is to explore the influence of public servants’ emotional dissonance on job burnout, and to find out whether job involvement, job satisfaction, organizational commitment, burnout, role pressure, leadership style, and abusive supervision really influence organizational citizenship behavior OCB). Public servants of Taipei and New Taipei City are subjects in the study. The study uses the questionnaire survey to collect data. There are 450 questionnaires distributed and 390 valid questionnaires are returned. The valid response rate is 86.67%. The statistical methods of the study are the descriptive statistical analysis, exploratory factor analysis, reliability analysis, analysis of correlation and multiple regression analysis. The results are as follows: (1) emotional dissonance has significantly positive influence on burnout; (2) job involvement, job satisfaction, organizational commitment and leadership style have significantly positive influence on OCB; (3) burnout and abusive supervision have significantly negative influence on OCB.

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49

Ta, Hu Kuang, and 胡光達. "An Empirical Study of the Relationships between Employee’s Emotional Dissonance to Job Satisfaction and Organizational Commitment─Moderating Effect of Self-Monitoring." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/75805173430523081027.

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碩士
國防管理學院
資源管理研究所
91
Abstract With the rapid progress of service economy, the face-to-face service is more and more important to the business workplace. The service quality perceptions of the customers are closely related with the emotional display of the service provider. Therefore, the business try to their restrain these face-to-face service provider to display the emotions conformed to requirement. These service providers are called emotional labor. The emotional dissonance is caused by the conflict between the emotional display and the emotional perception. The emotional dissonance has become a more attractive topic to organizational scholars during the past several years because of its negative effect on the organizational performance, work attitude, physiology and psychology. The emotional dissonance in this study was not treated as the consequence of emotional labor but as its construct. The cause, effect and moderating variates about emotional dissonance were explored in the service industry such as airline companies, and so on. The investigation indicates that the face-to-face contact had a negative effect to emotional dissonance, job autonomy had an opposite relationship with emotional dissonance. It is also shown that the emotional dissonance has a negative effect on both job satisfaction and organizational commitment. The moderating effects of self monitoring and social support are also verified. Keywords：emotional dissonance, job satisfaction, organizational commitment, self monitoring, social support

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Chen, Chiao-Chieh, and 陳巧捷. "The Influence on Persuasion Effect of WOM of Collective Dissonance, Emotional Intensity, And Valence: Data Mining, Experimental Design, Eye-Tracking Analysis and In-Depth Interview." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/89589073514231221593.

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碩士
國立臺北大學
資訊管理研究所
103
Consumer usually search amount of information about product before purchasing it. They tried to understand majority opinion about this product to reduce the risk. This article focus on emotional intensity and collective dissonance to discuss how online review would have a great influence on consumers’ attention, perceived usefulness and behavioral intentions. This article conducted three studies to investigate the persuasion effect of eWOM. Study 1 used data mining to examine the impact of consumers’ rating and emotion intensity on usefulness. Study 2 conducted a questionnaire- experimental design to investigate the emotion intensity and collective dissonance and to examine the moderation of conformity on the persuasion effect. Study 3 used eye-tracking as a measurement tool, we can understand whether there are affect because of different message characteristics. The result revealed that subjects feel the negative WOM is more useful than positive WOM. Moreover, people would be more trust the non-affect WOM than affect WOM. The findings of this study provide practical suggestions for advertisers and marketers.

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Dissertations / Theses on the topic 'Emotional dissonance'

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