Relevant bibliographies by topics / Emotional labour

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Emotional labour'

Author: Grafiati
Published: 4 June 2021
Last updated: 20 February 2023

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Journal articles on the topic "Emotional labour"

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Daňsová, Petra, Lenka Lacinová, and Dana Seryjová Juhová. "Emotional labour in the parenthood." Ceskoslovenska psychologie 65, no. 3 (June 30, 2021): 222–38. http://dx.doi.org/10.51561/cspsych.65.2.222.

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This study introduces the concept of emotional labour, the theoretical underpinnings of its delineation and connections to emotion regulation and brings it into the context of parenthood. Emotional labour was originally described by sociologists in the context of a work environment which requires one to consciously influence one’s emotions when interacting with a customer or a client. The connection of emotional labour with psychological theories of emotion regulation allowed for a better understanding and grasp the mechanisms through which emotional labour can lead to “burning out” or stress. Currently, parents are exposed to a great amount of information about how to “correctly” parent their children, which together with their own idea of a good parent, the influence of their family and close friends as well as other people, creates high demands precisely in the area of experiencing and expressing emotions in their interactions with their children. Today, the parent role approaches that of the job in several aspects. Its demands for emotional labour can be linked to negative impacts on mental health. The concept of emotional labour can be considered to be appropriate for a better understanding of what a parent experiences with the child in mundane situations and how parents handle the emotions. The perspective of emotional labour can therefore bring important information about emotions in parenthood and about the influence of intentionally working with these emotions on the mental functioning of parents even beyond the explanatory confines of emotion regulation. This study also introduces measurement instruments used to capture emotional labour and its dimensions. For future research of emotional labour in parenthood, creating a valid and reliable instrument, which has so far been lacking both in the Czech and international contexts, is a necessity.
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Daňsová, Petra, Lenka Lacinová, and Dana Seryjová Juhová. "Emotional labour in the parenthood." Ceskoslovenska psychologie 65, no. 3 (June 30, 2021): 222–38. http://dx.doi.org/10.51561/cspsych.65.3.222.

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This study introduces the concept of emotional labour, the theoretical underpinnings of its delineation and connections to emotion regulation and brings it into the context of parenthood. Emotional labour was originally described by sociologists in the context of a work environment which requires one to consciously influence one’s emotions when interacting with a customer or a client. The connection of emotional labour with psychological theories of emotion regulation allowed for a better understanding and grasp the mechanisms through which emotional labour can lead to “burning out” or stress. Currently, parents are exposed to a great amount of information about how to “correctly” parent their children, which together with their own idea of a good parent, the influence of their family and close friends as well as other people, creates high demands precisely in the area of experiencing and expressing emotions in their interactions with their children. Today, the parent role approaches that of the job in several aspects. Its demands for emotional labour can be linked to negative impacts on mental health. The concept of emotional labour can be considered to be appropriate for a better understanding of what a parent experiences with the child in mundane situations and how parents handle the emotions. The perspective of emotional labour can therefore bring important information about emotions in parenthood and about the influence of intentionally working with these emotions on the mental functioning of parents even beyond the explanatory confines of emotion regulation. This study also introduces measurement instruments used to capture emotional labour and its dimensions. For future research of emotional labour in parenthood, creating a valid and reliable instrument, which has so far been lacking both in the Czech and international contexts, is a necessity.
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akgün, B. mala, and F. Öz. "The evaluation of emotional labor and emotional self-efficacy on burnout among nurses." European Psychiatry 41, S1 (April 2017): S693. http://dx.doi.org/10.1016/j.eurpsy.2017.01.1217.

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IntroductionNurses are required to manage their emotions, like being empathetic. Emotion management requires emotional self-efficacy and emotion labour, because learning how to it takes effort. If emotional labor is not managed effectively by nurses, burnout will occur among nurses.ObjectivesTo evaluate the emotional labor, emotional self-efficacy and burnout levels of nurses.MethodsClinic nurses of Hacettepe university hospitals constituted the population of this study. Nursing information form, emotional self-efficacy scale, emotional labour Scale and Maslach Burnout Scale were applied to participating 350 nurses.ResultsIt was found out that nurses went through high level “emotional exhaustion”, medium level “depersonalization”, low level “personal accomplishment” and had medium level emotional self-efficacy sense. It was determined that there was a positively relationship between emotional labor and its sub-dimensions surface acting and emotional effort and depersonalization levels, also there was same relationship between surface acting and emotional exhaustion. There was a negative relationship between emotional self-efficacy sense and emotional exhaustion and depersonalization but there was a positive relationship in personal accomplishments. There was a positive relationship between emotional self-efficacy sense between deep acting, emotional effort and suppression of real emotions. Additionally, discrepancies were found in burnout levels of nurses according to sociodemographic, their working and choice of profession characteristics (P < .05).ConclusionsTo prevent and cope with burnout; it has been proposed that awareness training programmes and course contents about emotional management, emotional self-efficacy and emotional labour should be arranged.Disclosure of interestThe authors have not supplied their declaration of competing interest.
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Abstract, Nicky James. "Emotional Labour: Skill and Work in the Social Regulation of Feelings." Sociological Review 37, no. 1 (February 1989): 15–42. http://dx.doi.org/10.1111/j.1467-954x.1989.tb00019.x.

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I define emotional labour as the labour involved in dealing with other peoples' feelings, a core component of which is the regulation of emotions. The aims of the paper are firstly to suggest that the expression of feelings is a central problem of capital and paid work and secondly to highlight the contradictions of emotions at work. To begin with I argue that ‘emotion’ is a subject area fitting for inclusion in academic discussion, and that the expression of emotions is regulated by a form of labour. In the section ‘Emotion at home’ I suggest that emotional labour is used to lay the foundations of a social expression of emotion in the privacy of the domestic domain. However the forms emotional labour takes and the skills it involves leave women subordinated as unskilled and stigmatised as emotional. In the section ‘Emotion at work’ I argue that emotional labour is also a commodity. Though it may remain invisible or poorly paid, emotional labour facilitates and regulates the expression of emotion in the public domain. Studies of home and the workplace are used to begin the process of recording the work carried out in managing emotions and drawing attention to its significance in the social reproduction of labour power and social relations of production.
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Walby, Kevin, and Dale Spencer. "Circus aerialism and emotional labour." Emotions and Society 2, no. 2 (November 1, 2020): 215–32. http://dx.doi.org/10.1332/263169020x15943015197376.

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<xref ref-type="bibr" rid="CIT0019">Hochschild (1983)</xref> introduced the idea of emotional labour to examine how emotions are performed and managed in work settings. Recent writings have extended Hochschild’s works on emotional labour by focusing on the body and collective emotions. Contributing to this literature, we draw on interviews conducted with circus aerialists from several Canadian cities to understand the complexities of emotions, performance and work. Drawing from interviews with 31 aerialists, we examine what aerialists say about emotion management during their performances and travels. We analyse how emotional labour overlaps with the bodily control necessary to engage in circus aerialism as a form of risky work. We also examine how emotional labour is conducted in relation to audience type and the emotional climates that emerge at the group level in aerialist troupes. We conclude by discussing what these findings mean for literatures on emotions and on circus work.
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Naqvi, Farah. "Emotional Labour." Management and Labour Studies 38, no. 4 (November 2013): 471–82. http://dx.doi.org/10.1177/0258042x13513156.

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Kaur, Sandeep, and Dr Luxmi Malodia. "Does Emotional Labour Influence Burnout?" INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY 6, no. 2 (September 30, 2013): 784–93. http://dx.doi.org/10.24297/ijmit.v6i2.735.

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Background: Over the last few years, India is experiencing a revolution in the hospital sector. Due to increase in the diseases, it has become the responsibility of hospitals and medical staff to provide the best facilities and the personal touch to the patients. While doing this job, the medical staff has to undergo through emotional labou and burnout. Purpose: The objective of this study is to find the influence of emotional labour on job satisfaction in selected public and private hospitals of Punjab. The data was collected from doctors, nurses and paramedical staff (ratio 1:2:1) working in public and private hospitals .The total sample of 1193 was selected from six public hospitals and six private hospitals of Punjab. Methods: The Dutch Questionnaire on Emotional Labor (D-QEL) developed and validated by Geared Nearing, Mariette Briet and Andre Browers(2005) and burnout tool by Pines and Aronson (1988) was used to assess physical, mental and emotional exhaustion. Descriptive statistics was applied to check the level of emotional labour and burnout, correlation was applied for relationship study and regression was applied to find the influence of emotional labour on burnout. Â Results: Results showed that medical staff in public and private hospitals was performing emotional labour on a low level but in comparison to public hospitals, it was more in private hospitals. There was a positive but a low correlation between emotional labour and burnout. Conclusion: Emotional labour has not emerge as the significant predictor of burnout. It was observed from the descriptive statistics that the medical staff working in both type of hospitals were doing emotional labour on low level so their scores of burnout was not influenced by emotional labour. There might be the other reasons such as long working hours, frequency of interactions with the patients, demographic variables etc. that can contribute to the burnout.
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Rustin, Michael. "Emotional labour and learning about emotions." European Journal of Psychotherapy & Counselling 6, no. 3 (September 2003): 167–74. http://dx.doi.org/10.1080/13642530312331325805.

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Donmez, Selin, and Serdar Bozkurt. "The effect of psychological capital and emotions on emotional labour: A study on hotel employees." New Trends and Issues Proceedings on Humanities and Social Sciences 6, no. 3 (September 18, 2019): 50–57. http://dx.doi.org/10.18844/prosoc.v6i3.4335.

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The primary purpose of this research is an investigation of the influence of psychological capital and emotions on emotional labour. Importance of this research is to conduct the literature and drawing attention effects of psychological capital on the relevance among the emotions and emotional labour to catch the attention of administrators. In this study, the impact of psychological capital and emotions on emotional labour is researched with employees working in the hospitality sector, which includes intense emotional labour. In this study, a questionnaire which is one of the quantitative decision techniques is used to collect necessary data. The consequence of the research demonstrates that psychological capital and emotions have an impact on emotional labour. In addition to that, hope which is one of dimensions of psychological capital and positive emotions affect emotional labour. Keywords: Psychological capital, emotions, emotional labour.
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Bryant, Melanie, and Julie Wolfram Cox. "The expression of suppression: Loss and emotional labour in narratives of organisational change." Journal of Management & Organization 12, no. 2 (September 2006): 116–30. http://dx.doi.org/10.1017/s1833367200004065.

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ABSTRACTThis paper focuses on themes of emotionality and emotional labour derived inductively from retrospective narratives constructed by employees who experienced rapid organisational change and specifically addresses the question: ‘How do people talk about the need to “dull down” their emotions during situations of organisational change?’ We highlight themes of loss associated with retrospective displays of emotion and argue that loss and emotion management are most typically associated with issues concerning transition from the past or resistance to the future. We show how emotional labour serves both to mute and, ironically, to heighten emotions in the talk of change and extend studies of emotional labour beyond the service encounter and into the realm of organisational change.
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Dissertations / Theses on the topic "Emotional labour"

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Hawker, Sheila Elizabeth. "Counselling as emotional labour." Thesis, University of Southampton, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.264690.

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Farrow, Danielle S. "Emotional intelligence and coping in a high emotional labour occupation /." [St. Lucia, Qld.], 2006. http://www.library.uq.edu.au/pdfserve.php?image=thesisabs/absthe19386.pdf.

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Forseth, Ulla. "BOUNDLESS WORK : Emotional Labour and Emotional Exhaustion in Interactive Service Work." Doctoral thesis, Norges teknisk-naturvitenskapelige universitet, Institutt for sosiologi og statsvitenskap, 2001. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-5308.

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Al-Serkal, Alia. "Stress, emotional labour and cabin crew : does emotional labour influence the well-being and retention of cabin crew?" Thesis, University of Leeds, 2006. http://etheses.whiterose.ac.uk/763/.

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The term 'Emotional labour (EL)' was coined by Hochschild (1983), and it was studied in her pioneering research on cabin crew. Two decades later, there are still gaps in research into the impact of emotional labour and the other stressors and strains of work. This thesis aims to explore new cabin crew's expectations and the reality of their role, the effects that EL and organisational variables have on them, whether personality influences EL as well as which coping strategies are used. In its opening chapters, the thesis examines the various measures of EL that are available, it explores in detail the studies conducted up to the present time investigating EL in the service industry. It was observed that no longitudinal studies have been conducted at the time of writing up this study. The later chapters consist of three main studies one of which was longitudinal in nature, measuring data at 2 waves. The participants were cabin crew from an airline based in the Middle East. Studies I and 2 incorporated self-reported questionnaire measures of EL, organisational variables, well being, physical symptoms, and burnout. Study 3 used qualitative methodology (based on vignettes) to explore cabin crews' actual views of EL, stress and coping. Study I was conducted in order to examine a broader sample of crew working in the airline (N=68), and examining if personality played a part in EL. In the longitudinal study (study 2), baseline measures were taken of cabin crew expectations at the start of their employment (N=330), their physical symptoms and mental well being. A follow up (N=35) assessed the reality of the role, and whether they were experiencing psychological &/or physical symptoms. Crews' resignation was recorded in order to explore if expectations of the role predicted attrition. The overall results indicate that cabin crew from individualistic cultures have greater difficulties adapting to the role, as their expectations on peer support and autonomy and control do not to match the reality of the job. The longer that an individual stayed in the role, the more likely they were going to experience physical problems and greater amounts of stress. Interestingly, cabin crews' expectations about EL matched their experience on the job, but the views on organisational variables changed, and played a larger role on an individual's view of the job, primarily job satisfaction, as it lessened over time. Personality did not yield significant results. The experience of EL influenced well being in cabin crew, but it did not play a role in retention. In conclusion, this thesis has attempted establish norms for cabin crew with regards to EL, organisational variables, and stress, as well as examining the impact of these variables on each other. On a practical level, organisations may need to tackle crews' expectations about the job at an early stage, possibly during recruitment, portraying to them the reality of the role, and providing them support in being able to handle EL, stress and burnout, as this could be detrimental in the long run.
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Stapleton, Clare Marie. "The Use of Emotions in Social Work Practice." Thesis, The University of Sydney, 2016. http://hdl.handle.net/2123/15807.

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This thesis explores the explicit and implicit use of emotions in social work practice and the ways in which social workers’ emotions interact with formal theory and practice to create knowledge for practice. It describes the practices of 10 expert social workers with extensive experience in working in relationship-oriented models. The social workers live and work in three Australian cities. The descriptions of their practices are drawn from indepth interviews with the social workers. Interpretative phenomenological analysis was used to guide the research inquiry. Findings from the study were interpreted using the social work practice theory of relationship-based social work and the sociological theories of the emotional self and emotional labour. The findings are presented in three chapters exploring four major themes: • Descriptions of social work practice, including participants’ understandings of the theoretical and practice frames that inform their work, and the credentialing of their expertise in social work practice. • Participants’ expressed views on the place of emotions in accountable and ethical social work practice, plus their descriptions of the ways they work with emotions in practice. • Participants’ understandings of their emotional self and its influence on the ways in which they implement their practice. • Participants’ descriptions of the characteristics of their emotional labour, including the ways their emotions and emotional self interact with theory and ethics to create the labour of social work practice. The study revisits a central concern in the social work literature — the place of emotions and tacit forms of knowledge in expert practice. It concludes, from a practitioner perspective, that emotions and emotive knowledge hold a central position in practice. The findings have implications for understanding what constitutes useful and necessary knowledge for practice, as well as suggesting new perspectives on the training and supervision of social workers on emotion and its use in practice. The findings suggest that an ability to work competently and intelligently with emotions, including making use of the knowledge gleaned from one’s own emotions in explicit and conscious ways, is part of expert social work practice.
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Brumit, Erin M., and L. Lee Glenn. "Accuracy of the Spanish Emotional Labour Scale." Digital Commons @ East Tennessee State University, 2013. https://dc.etsu.edu/etsu-works/7472.

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Tang, Audrey Poh Lin. "Love's labours redressed : reconstructing emotional labour as an interactive process within service work." Thesis, Brunel University, 2012. http://bura.brunel.ac.uk/handle/2438/7038.

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Emotional labour was conceptualised by Hochschild in 1983 as a form of oppression on the service worker devised by a capitalist society; where not only were workers’ physical actions managed, but their emotions as well. Research in the area developed this concept identifying the many occupational fields in which emotional labour exists, forming models of its effects, and examining ways in which workers try to resist the emotional strain. Taking a social constructionist approach, 44 service workers and 44 customers/emotional labour recipients were interviewed using the Critical Incident Technique to gain insight into their views of performing and receiving emotional labour, and what they believed enhanced or detracted from it. The results were divided into those discussing “professional” emotional labour jobs (eg. teaching) - where the emotional labourer needs to attain a professional status; and “occupational” (eg. sales assistants) – where the emotional labourer does not need a professional qualification. It was found that 1) there were differences between the expectations, motivations and coping mechanisms displayed by professional and occupational emotional labourers; as well as in the expectations of the customer/recipient within a professional service and an occupational one; 2) that many recipients do not necessarily want to be treated as “sovereign” (ie. “king”) and judge an emotional labour interaction more positively when their individual needs are acknowledged; 3) while display rules and targets were still a notable constraint on the labourer, nevertheless “occupational” emotional labourers (sometimes in collusion with their managers) found ways of resisting further strain from recipients through over-politeness, ironically in accordance with display rules which exposed recipient rudeness; 4) professional emotional labourers, however, found the display rules and targets a hindrance. This managerial misunderstanding or poor appreciation of “professional” emotional labour caused resentment among them; 5) unique and spontaneous kindness was evident in many emotional labour interactions with managers, colleagues and most commonly recipients. Moreover, this was acknowledged by giver and receiver as the most satisfying and memorable part of emotional labour – and something unique to emotional labour itself. The recommendations of this thesis are therefore: i) that emotional labour should be differentiated within services in order for more focussed findings and recommendations to be generated and applied ii) that emotional labour be analysed as interactive process where emotional labourer, recipient and their organisational management contribute to a high level of enjoyment within the job. That is, it is not necessary to view emotional labour as the oppressive and intrusive management of personality by a capitalist organisation iii) recognition be given to the importance of kindness within the emotional labour interaction, as it can be both a source of pleasure, and also pain, for the compassionate labourer. This has important implications for the selection, training and providing emotional support for workers.
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Mazhindu, Debbie. "Ideal nurses : the social construction of emotional labour." Thesis, University of Sussex, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.250182.

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Pienaar, Anel. "Emotional labour experienced by support staff in a South African context." Diss., University of Pretoria, 2019. http://hdl.handle.net/2263/77876.

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Introduction It cannot be denied that employees bring their emotions to work, especially since emotions form a core part of individuals and cannot be separated from them and is thus part of organisational life. Emotions may influence an individual’s judgement, assessment and understanding of work events, and may therefore add to the complexity of work behaviour. The act of managing emotions and the emotional expressions at work for the purpose of compensation and consistency with the ‘display rules’ of an organisation is known as emotional labour. Emotional labour thus encompasses the management of feelings in an attempt to portray acceptable facial and bodily display to the public. Organisations have implicit and explicit emotional display rules that employees should abide, regardless of the employees’ felt emotions. Emotional labour is conducted by employees in an attempt to adapt, control or manage emotions viewed as inappropriate in the work environment. As such, emotional labour is associated with emotional regulation strategies, deep, surface or genuine acting. The concept of emotional labour has been developed and established within the services industry, for example, with flight attendants and teachers. This study aimed to explore how applicable the concept of emotional labour is within internal organisational services, namely, support staff in support departments across various South African industries. Research purpose The purpose of the study was to explore and describe the emotional labour strategies experienced and applied by support staff. The objectives are:  to explore the level of emotional labour performed by support staff  to describe to what extent difference in the levels of emotional labour occur across different support functions, and demographic groups  to describe the relationship that exists between emotional labour and intention to quit and job satisfaction. Research design, approach and method A cross-sectional survey design was used in this study. A non-probability sample was selected by means of availability and snowball sampling methods. The emotional labour scale, intention to quit and job satisfaction survey was administered to 269 individuals employed in support departments in paper-based and electronic format. The Statistical Package for the Social Sciences (SPSS) version 23 was used to conduct descriptive and correlational statistics on the data. Main findings The results of this study showed that support staff do perform emotional labour, with the use of all four emotional labour strategies, namely, hiding feeling, faking emotions, deep acting and genuine acting. Based on the sample used for this study, there was no statistical significant differences between gender, race and educational groups in terms of the emotional labour strategy used. There was, however, a weak, negative relationship between job satisfaction and surface acting, which was measured through hiding feelings and faking emotions. Even though the study was restricted by many methodological limitations, which are discussed in the last chapter of the dissertation, the study did provide some insight into the emotional labour levels and strategies performed by the support staff in the sample within a South African context.
Dissertation (MCom)--University of Pretoria, 2019.
Human Resource Management
MCom
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Zlatar, Katherine, and Oleksandra Lysak. "Fake it till you make it: The emotional labour of project managers." Thesis, Umeå universitet, Företagsekonomi, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-86937.

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Books on the topic "Emotional labour"

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Smith, Pam. The Emotional Labour of Nursing. London: Macmillan Education UK, 1992. http://dx.doi.org/10.1007/978-1-349-12514-2.

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Edgington, Ursula. Emotional Labour and Lesson Observation. Singapore: Springer Singapore, 2017. http://dx.doi.org/10.1007/978-981-10-2991-2.

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Owens, David J. Towards the management of emotional labour. Dublin: University College Dublin, 1994.

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Smith, Pam. The Emotional Labour of Nursing Revisited. London: Macmillan Education UK, 2012. http://dx.doi.org/10.1007/978-0-230-35631-3.

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Żołnierczyk-Zreda, Dorota. Emotional Labour in Work with Patients and Clients. Edited by Dorota Żołnierczyk-Zreda. First edition. | Boca Raton : CRC Press, 2020. |: CRC Press, 2020. http://dx.doi.org/10.1201/9781003032496.

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Meyer, Denise. Emotional labour in an institution: How university academics construct responses to students' emotional difficulties. London: University of Surrey Roehampton, 2001.

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Iszatt-White, Marian. Leadership as emotional labour: Management and the "managed heart". Abingdon, Oxon: Routledge, 2012.

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Leadership as emotional labour: Management and the "managed heart". Abingdon, Oxon: Routledge, 2012.

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Theodosius, Catherine. Emotional labour in health care: The unmanaged heart of nursing. Abingdon, Oxon: Routledge, 2008.

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Theodosius, Catherine. Emotional labour in health care: The unmanaged heart of nursing. Abingdon, Oxon: Routledge, 2008.

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Book chapters on the topic "Emotional labour"

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Barker, Sue. "Emotional Labour." In Psychology for Nursing and Healthcare Professionals: Developing Compassionate Care, 190–213. 1 Oliver’s Yard, 55 City Road London EC1Y 1SP: SAGE Publications Ltd, 2016. http://dx.doi.org/10.4135/9781473984004.n10.

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Furnham, Adrian. "Emotional labour." In Management and Myths, 51–52. London: Palgrave Macmillan UK, 2004. http://dx.doi.org/10.1057/9781403990037_16.

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Robinson, Victoria, and Jenny Hockey. "Emotional Labour Revisited." In Masculinities in Transition, 159–68. London: Palgrave Macmillan UK, 2011. http://dx.doi.org/10.1057/9780230299320_13.

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Duggan, Marian. "Gendering emotional labour." In Emotional Labour in Criminal Justice and Criminology, 138–49. Abingdon, Oxon ; New York, NY : Routledge, 2020.: Routledge, 2020. http://dx.doi.org/10.4324/9780429055669-11.

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Chowthi-Williams, Annette, and Geraldine Davis. "Emotional Labour and Emotion and Change." In Successful Change Management in Health Care, 77–90. London: Routledge, 2022. http://dx.doi.org/10.4324/9781003128397-5.

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Cherry, Nita. "Leadership as Emotional Labour." In Women of Influence in Education, 161–74. Rotterdam: SensePublishers, 2017. http://dx.doi.org/10.1007/978-94-6300-815-0_12.

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Richards, Barry. "Journalism as Emotional Labour." In Emotional Governance: Politics, Media and Terror, 57–71. London: Palgrave Macmillan UK, 2007. http://dx.doi.org/10.1057/9780230592346_5.

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Richards, Barry. "Politics as Emotional Labour." In Emotional Governance: Politics, Media and Terror, 93–106. London: Palgrave Macmillan UK, 2007. http://dx.doi.org/10.1057/9780230592346_8.

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Black, Alex, and Karen Lumsden. "Emotional labour in policing." In Emotional Labour in Criminal Justice and Criminology, 18–33. Abingdon, Oxon ; New York, NY : Routledge, 2020.: Routledge, 2020. http://dx.doi.org/10.4324/9780429055669-3.

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Sawbridge, Yvonne. "The Emotional Labour of Nursing." In Compassion in Nursing, 136–51. London: Macmillan Education UK, 2017. http://dx.doi.org/10.1057/978-1-137-44370-0_9.

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Conference papers on the topic "Emotional labour"

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Matei, Carmen. "Reflection on Social Entrepreneurship in the Penitentiary Environment." In World Lumen Congress 2021, May 26-30, 2021, Iasi, Romania. LUMEN Publishing House, 2022. http://dx.doi.org/10.18662/wlc2021/40.

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Entrepreneurship can be a solution to the dilemma: “Labour is a form of education, a way of ensuring existence, gaining autonomy, a physical and mental training, a way of oppression, a form of occupational therapy, all together or …none of the variants listed?” Depending on the reference field and the perspectives offered by different specializations, work is defined as a physical or intellectual action, which develop material and emotional satisfactions. Especially in closed environments, it is practiced as a form of occupational therapy (ergotherapy), because it ensures a sense of usefulness, helping to maintain somato-psycho-emotional health. The schoolmasters highlight the formative values of work for students: evaluate the native skills and abilities, lead to the discovery of new unknown interests and talents, support the student in his perfection by inoculating the ideas of responsibility, order, discipline, etc. Before 1989, in detention environment labour was mandatory, but now, labour is an optional right. The two perspectives are diametrically opposed, and the issue was addressed only from the perspective of reduced job supply, both during detention and after release. There are few publications with strict reference to this topic. In general, the social reintegration of post-execution prisoners is addressed. At this moment, the main problem highlighted is integration/reintegration on the labour market, as the main facilitating step of maintaining the accumulations during the detention period and a primary factor for avoiding the recurrence. However, those who have served a custodial sentence do not have a "ticket" to the labour market. To be known and solved, the situation should be addressed continuously: prevention before detention, education/re-education/training / retraining during detention and placement on the labor market / retraining immediately after release.
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Lee, Saerom. "P241 Does the emotional labour affect health? the current status of emotional labour and the association with physical health among workers dealing with clients in korea." In Occupational Health: Think Globally, Act Locally, EPICOH 2016, September 4–7, 2016, Barcelona, Spain. BMJ Publishing Group Ltd, 2016. http://dx.doi.org/10.1136/oemed-2016-103951.557.

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Mortari, Luigina, and Rosi Bombieri. "EMOTIONAL LABOUR: A PSYCHOANALYTIC CONTRIBUTION TO TRAINING AND PROFESSIONAL DEVELOPMENT OF TEACHERS." In 12th International Conference on Education and New Learning Technologies. IATED, 2020. http://dx.doi.org/10.21125/edulearn.2020.1955.

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Zavadskas, E., A. Kaklauskas, M. Seniut, G. Dzemyda, S. Ivanikovas, V. Stankevic, C. Simkevicius, and A. Jaruševicius. "Web-Based Biometric Mouse Intelligent System for Analysis of Emotional State and Labour Productivity." In 25th International Symposium on Automation and Robotics in Construction. International Association for Automation and Robotics in Construction (IAARC), 2008. http://dx.doi.org/10.22260/isarc2008/0062.

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Zavadskas, E. K., A. Kaklauskas, M. Seniut, G. Dzemyda, S. Ivanikovas, V. Stankevic, C. Simkevicius, and A. Jarusevicius. "Web-based biometric mouse intelligent system for analysis of emotional state and labour productivity." In The 25th International Symposium on Automation and Robotics in Construction. Vilnius, Lithuania: Vilnius Gediminas Technical University Publishing House Technika, 2008. http://dx.doi.org/10.3846/isarc.20080626.429.

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Kaklauskas, A., E. K. Zavadskas, M. Seniut, M. Krutinis, G. Dzemyda, S. Ivanikovas, V. Stankevic, C. Simkevicius, and A. Jarusevicius. "Web-based biometric mouse decision support system for user's emotional and labour productivity analysis." In The 25th International Symposium on Automation and Robotics in Construction. Vilnius, Lithuania: Vilnius Gediminas Technical University Publishing House Technika, 2008. http://dx.doi.org/10.3846/isarc.20080626.69.

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Kaklauskas, A., E. K. Zavadskas, M. Seniut, M. Krutinis, G. Dzemyda, S. Ivanikovas, V. Stankevic, C. Šimkevicius, and A. Jaruševicius. "Web-Based Biometric Mouse Decision Support System for User’s Emotional and Labour Productivity Analysis." In 25th International Symposium on Automation and Robotics in Construction. International Association for Automation and Robotics in Construction (IAARC), 2008. http://dx.doi.org/10.22260/isarc2008/0013.

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Lee, Songeun, Inah Kim, Jaechul Song, Suejin Park, and Kyung Mi Lee. "P266 The relationship between emotional labour or workplace violence and depressive symptom among public workers." In Occupational Health: Think Globally, Act Locally, EPICOH 2016, September 4–7, 2016, Barcelona, Spain. BMJ Publishing Group Ltd, 2016. http://dx.doi.org/10.1136/oemed-2016-103951.582.

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Matyash, Natalya, Tatyana Pavlova, Svetlana Komarova, and Olga Golenkova. "The Influence of the Reflexive Position on the Regulation of the Students’ Emotional Sphere." In IX International Scientific and Practical Conference “Current Problems of Social and Labour Relations" (ISPC-CPSLR 2021). Paris, France: Atlantis Press, 2022. http://dx.doi.org/10.2991/assehr.k.220208.049.

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Lee, Saerom. "P265 The effect of emotional labour, workplace violence, and organisational management system thereof on symptoms of depression and insomnia." In Occupational Health: Think Globally, Act Locally, EPICOH 2016, September 4–7, 2016, Barcelona, Spain. BMJ Publishing Group Ltd, 2016. http://dx.doi.org/10.1136/oemed-2016-103951.581.

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Reports on the topic "Emotional labour"

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Cannon, Mariah, and Pauline Oosterhoff. Tired and Trapped: Life Stories from Cotton Millworkers in Tamil Nadu. Institute of Development Studies, March 2021. http://dx.doi.org/10.19088/clarissa.2021.002.

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Labour abuse in the garment industry has been widely reported. This qualitative research explores the lived experiences in communities with bonded labour in Tamil Nadu, India. We conducted a qualitative expert-led analysis of 301 life stories of mostly women and girls. We also explore the differences and similarities between qualitative expert-led and participatory narrative analyses of life stories of people living near to and working in the spinning mills. Our findings show that the young female workforce, many of whom entered the workforce as children, are seen and treated as belonging – body, mind and soul – to others. Their stories confirm the need for a feminist approach to gender, race, caste and work that recognises the complexity of power. Oppression and domination have material, psychological and emotional forms that go far beyond the mill. Almost all the girls reported physical and psychological exhaustion from gendered unpaid domestic work, underpaid hazardous labour, little sleep, poor nutrition and being in unhealthy environments.
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Herbert, George. How Can Middle-income Countries Improve Their Skills Systems Post- COVID-19? Institute of Development Studies (IDS), February 2021. http://dx.doi.org/10.19088/k4d.2021.082.

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Vocational training systems in middle-income countries are going to face multiple challenges in the post-COVID era, notably, challenges related to (1) automation; (2) the transition to a green economy, and (3) demographic pressures. Of these, automation - linked to the burgeoning ‘fourth industrial revolution’ that is set to transform the global economy - represents the most serious challenge and is the only one of the three challenges discussed in any depth in this paper. Whilst estimates of the likely scale of automation in the coming years and decades vary widely, it appears likely that waves of automation will lead to a dramatic decline in many kinds of jobs that largely involve routine, repetitive tasks. These trends pre-date COVID-19, but the disruption caused by the pandemic provides an opportunity to prepare for these challenges by implementing vocational training system reforms as part of the Build Back Better agenda. Reforms to vocational training systems will be crucial to ensuring middle-income countries respond appropriately to accelerating labour market changes. However, they should only form a limited part of that response and need to be integrated with a wide range of other policy measures. Vocational training reform will need to occur in the context of major reforms to basic education in order to ensure that all workers are equipped with the cross-cutting cognitive and socio-emotional skills they will require to perform hard-to-automate tasks and to be able to learn and adapt rapidly in a changing economy. Middle-income countries will also likely need to progressively expand social protection schemes in order to provide a safety net for workers that struggle to adapt to changing labour market requirements.
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Gnegy, Hannah R. Be Our Brand!: Emotional Labor and Social Media Branding Positions. Ames: Iowa State University, Digital Repository, November 2016. http://dx.doi.org/10.31274/itaa_proceedings-180814-1542.

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Women Migrant Workers and Their Transition across State Boundaries : Labour Exporting Policies of Bangladesh and the Reality. Institute of Policy Studies, Lingnan University, January 2023. http://dx.doi.org/10.14793/ipswp_03.

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Women’s labor migration from Bangladesh gained traction in 2013. According to the Bureau of Manpower, Employment, and Training, a total of 2,91,098 Bangladeshi women moved for employment between 2015 and 2019. However, the most difficult challenge Bangladesh has is the repatriation of the majority of them from Middle Eastern nations owing to violence at the destination, which includes overwork, forced imprisonment, non-payment of salaries, malnutrition, and emotional, physical, and sexual assault. The death toll is also rising, expressing concern about migration policy. As a result, the study seeks to determine the extent to which the structure of Bangladesh’s female labor exporting policy has the ability to safeguard such women in destination countries. This qualitative study seeks answers by conducting a careful content analysis of accessible secondary data and policy papers on the breadth and limitations of Bangladesh’s women’s labor exporting laws.
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National report 2009-2019 - Rural NEET in Hungary. OST Action CA 18213: Rural NEET Youth Network: Modeling the risks underlying rural NEETs social exclusion, December 2020. http://dx.doi.org/10.15847/cisrnyn.nrhu.2020.12.

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In Hungary, NEET Youth are faced with many problems: social exclusion; lack of opportunities (e.g., education, health, infrastructure, public transport, labour market conditions); low so-cio-economic status; and, a lack of relationships outside the enclosed settlements. In Hungary, the most frequent risk factors are: a socio-economically disadvantageous envi-ronment; low levels of education and schooling problems; lack of proper housing; financial problems; learning difficulties; dissatisfaction with the school; socio-emotional disorders; delinquency; health problems; homelessness; and, drug or alcohol abuse. NEET Youth are fa-cing with this multi-dimensional difficulties, regional disparities and a lack of proper services.The general employment statistics have been improving in Hungary since 2010. The emplo-yment rate of the 15-39-year-old population has increased from 53.0% to 62.5% between 2009 - 2019. The employment rate improved in every type of settlement/area. The improve-ment can be attributed to the community work in the marginalised regions micro-regions and settlements. The NEET rate shows a considerable improvement of nearly 40% between 2009 and 2019 in the urban environment for all age groups. A slight improvement can be detected in the towns and urban environment, which amounts to 25% for all age groups between 2009 and 2019. However special services and targeted programmes are required to make a diffe-rence for NEET Youth.
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