Journal articles: 'Emotional labour'

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Daňsová, Petra, Lenka Lacinová, and Dana Seryjová Juhová. "Emotional labour in the parenthood." Ceskoslovenska psychologie 65, no. 3 (June 30, 2021): 222–38. http://dx.doi.org/10.51561/cspsych.65.2.222.

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This study introduces the concept of emotional labour, the theoretical underpinnings of its delineation and connections to emotion regulation and brings it into the context of parenthood. Emotional labour was originally described by sociologists in the context of a work environment which requires one to consciously influence one’s emotions when interacting with a customer or a client. The connection of emotional labour with psychological theories of emotion regulation allowed for a better understanding and grasp the mechanisms through which emotional labour can lead to “burning out” or stress. Currently, parents are exposed to a great amount of information about how to “correctly” parent their children, which together with their own idea of a good parent, the influence of their family and close friends as well as other people, creates high demands precisely in the area of experiencing and expressing emotions in their interactions with their children. Today, the parent role approaches that of the job in several aspects. Its demands for emotional labour can be linked to negative impacts on mental health. The concept of emotional labour can be considered to be appropriate for a better understanding of what a parent experiences with the child in mundane situations and how parents handle the emotions. The perspective of emotional labour can therefore bring important information about emotions in parenthood and about the influence of intentionally working with these emotions on the mental functioning of parents even beyond the explanatory confines of emotion regulation. This study also introduces measurement instruments used to capture emotional labour and its dimensions. For future research of emotional labour in parenthood, creating a valid and reliable instrument, which has so far been lacking both in the Czech and international contexts, is a necessity.

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Daňsová, Petra, Lenka Lacinová, and Dana Seryjová Juhová. "Emotional labour in the parenthood." Ceskoslovenska psychologie 65, no. 3 (June 30, 2021): 222–38. http://dx.doi.org/10.51561/cspsych.65.3.222.

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This study introduces the concept of emotional labour, the theoretical underpinnings of its delineation and connections to emotion regulation and brings it into the context of parenthood. Emotional labour was originally described by sociologists in the context of a work environment which requires one to consciously influence one’s emotions when interacting with a customer or a client. The connection of emotional labour with psychological theories of emotion regulation allowed for a better understanding and grasp the mechanisms through which emotional labour can lead to “burning out” or stress. Currently, parents are exposed to a great amount of information about how to “correctly” parent their children, which together with their own idea of a good parent, the influence of their family and close friends as well as other people, creates high demands precisely in the area of experiencing and expressing emotions in their interactions with their children. Today, the parent role approaches that of the job in several aspects. Its demands for emotional labour can be linked to negative impacts on mental health. The concept of emotional labour can be considered to be appropriate for a better understanding of what a parent experiences with the child in mundane situations and how parents handle the emotions. The perspective of emotional labour can therefore bring important information about emotions in parenthood and about the influence of intentionally working with these emotions on the mental functioning of parents even beyond the explanatory confines of emotion regulation. This study also introduces measurement instruments used to capture emotional labour and its dimensions. For future research of emotional labour in parenthood, creating a valid and reliable instrument, which has so far been lacking both in the Czech and international contexts, is a necessity.

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akgün, B. mala, and F. Öz. "The evaluation of emotional labor and emotional self-efficacy on burnout among nurses." European Psychiatry 41, S1 (April 2017): S693. http://dx.doi.org/10.1016/j.eurpsy.2017.01.1217.

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IntroductionNurses are required to manage their emotions, like being empathetic. Emotion management requires emotional self-efficacy and emotion labour, because learning how to it takes effort. If emotional labor is not managed effectively by nurses, burnout will occur among nurses.ObjectivesTo evaluate the emotional labor, emotional self-efficacy and burnout levels of nurses.MethodsClinic nurses of Hacettepe university hospitals constituted the population of this study. Nursing information form, emotional self-efficacy scale, emotional labour Scale and Maslach Burnout Scale were applied to participating 350 nurses.ResultsIt was found out that nurses went through high level “emotional exhaustion”, medium level “depersonalization”, low level “personal accomplishment” and had medium level emotional self-efficacy sense. It was determined that there was a positively relationship between emotional labor and its sub-dimensions surface acting and emotional effort and depersonalization levels, also there was same relationship between surface acting and emotional exhaustion. There was a negative relationship between emotional self-efficacy sense and emotional exhaustion and depersonalization but there was a positive relationship in personal accomplishments. There was a positive relationship between emotional self-efficacy sense between deep acting, emotional effort and suppression of real emotions. Additionally, discrepancies were found in burnout levels of nurses according to sociodemographic, their working and choice of profession characteristics (P < .05).ConclusionsTo prevent and cope with burnout; it has been proposed that awareness training programmes and course contents about emotional management, emotional self-efficacy and emotional labour should be arranged.Disclosure of interestThe authors have not supplied their declaration of competing interest.

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Abstract, Nicky James. "Emotional Labour: Skill and Work in the Social Regulation of Feelings." Sociological Review 37, no. 1 (February 1989): 15–42. http://dx.doi.org/10.1111/j.1467-954x.1989.tb00019.x.

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I define emotional labour as the labour involved in dealing with other peoples' feelings, a core component of which is the regulation of emotions. The aims of the paper are firstly to suggest that the expression of feelings is a central problem of capital and paid work and secondly to highlight the contradictions of emotions at work. To begin with I argue that ‘emotion’ is a subject area fitting for inclusion in academic discussion, and that the expression of emotions is regulated by a form of labour. In the section ‘Emotion at home’ I suggest that emotional labour is used to lay the foundations of a social expression of emotion in the privacy of the domestic domain. However the forms emotional labour takes and the skills it involves leave women subordinated as unskilled and stigmatised as emotional. In the section ‘Emotion at work’ I argue that emotional labour is also a commodity. Though it may remain invisible or poorly paid, emotional labour facilitates and regulates the expression of emotion in the public domain. Studies of home and the workplace are used to begin the process of recording the work carried out in managing emotions and drawing attention to its significance in the social reproduction of labour power and social relations of production.

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Walby, Kevin, and Dale Spencer. "Circus aerialism and emotional labour." Emotions and Society 2, no. 2 (November 1, 2020): 215–32. http://dx.doi.org/10.1332/263169020x15943015197376.

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<xref ref-type="bibr" rid="CIT0019">Hochschild (1983)</xref> introduced the idea of emotional labour to examine how emotions are performed and managed in work settings. Recent writings have extended Hochschild’s works on emotional labour by focusing on the body and collective emotions. Contributing to this literature, we draw on interviews conducted with circus aerialists from several Canadian cities to understand the complexities of emotions, performance and work. Drawing from interviews with 31 aerialists, we examine what aerialists say about emotion management during their performances and travels. We analyse how emotional labour overlaps with the bodily control necessary to engage in circus aerialism as a form of risky work. We also examine how emotional labour is conducted in relation to audience type and the emotional climates that emerge at the group level in aerialist troupes. We conclude by discussing what these findings mean for literatures on emotions and on circus work.

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Naqvi, Farah. "Emotional Labour." Management and Labour Studies 38, no. 4 (November 2013): 471–82. http://dx.doi.org/10.1177/0258042x13513156.

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Kaur, Sandeep, and Dr Luxmi Malodia. "Does Emotional Labour Influence Burnout?" INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY 6, no. 2 (September 30, 2013): 784–93. http://dx.doi.org/10.24297/ijmit.v6i2.735.

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Background: Over the last few years, India is experiencing a revolution in the hospital sector. Due to increase in the diseases, it has become the responsibility of hospitals and medical staff to provide the best facilities and the personal touch to the patients. While doing this job, the medical staff has to undergo through emotional labou and burnout. Purpose: The objective of this study is to find the influence of emotional labour on job satisfaction in selected public and private hospitals of Punjab. The data was collected from doctors, nurses and paramedical staff (ratio 1:2:1) working in public and private hospitals .The total sample of 1193 was selected from six public hospitals and six private hospitals of Punjab. Methods: The Dutch Questionnaire on Emotional Labor (D-QEL) developed and validated by Geared Nearing, Mariette Briet and Andre Browers(2005) and burnout tool by Pines and Aronson (1988) was used to assess physical, mental and emotional exhaustion. Descriptive statistics was applied to check the level of emotional labour and burnout, correlation was applied for relationship study and regression was applied to find the influence of emotional labour on burnout. Â Results: Results showed that medical staff in public and private hospitals was performing emotional labour on a low level but in comparison to public hospitals, it was more in private hospitals. There was a positive but a low correlation between emotional labour and burnout. Conclusion: Emotional labour has not emerge as the significant predictor of burnout. It was observed from the descriptive statistics that the medical staff working in both type of hospitals were doing emotional labour on low level so their scores of burnout was not influenced by emotional labour. There might be the other reasons such as long working hours, frequency of interactions with the patients, demographic variables etc. that can contribute to the burnout.

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Rustin, Michael. "Emotional labour and learning about emotions." European Journal of Psychotherapy & Counselling 6, no. 3 (September 2003): 167–74. http://dx.doi.org/10.1080/13642530312331325805.

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Donmez, Selin, and Serdar Bozkurt. "The effect of psychological capital and emotions on emotional labour: A study on hotel employees." New Trends and Issues Proceedings on Humanities and Social Sciences 6, no. 3 (September 18, 2019): 50–57. http://dx.doi.org/10.18844/prosoc.v6i3.4335.

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The primary purpose of this research is an investigation of the influence of psychological capital and emotions on emotional labour. Importance of this research is to conduct the literature and drawing attention effects of psychological capital on the relevance among the emotions and emotional labour to catch the attention of administrators. In this study, the impact of psychological capital and emotions on emotional labour is researched with employees working in the hospitality sector, which includes intense emotional labour. In this study, a questionnaire which is one of the quantitative decision techniques is used to collect necessary data. The consequence of the research demonstrates that psychological capital and emotions have an impact on emotional labour. In addition to that, hope which is one of dimensions of psychological capital and positive emotions affect emotional labour. Keywords: Psychological capital, emotions, emotional labour.

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Bryant, Melanie, and Julie Wolfram Cox. "The expression of suppression: Loss and emotional labour in narratives of organisational change." Journal of Management & Organization 12, no. 2 (September 2006): 116–30. http://dx.doi.org/10.1017/s1833367200004065.

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ABSTRACTThis paper focuses on themes of emotionality and emotional labour derived inductively from retrospective narratives constructed by employees who experienced rapid organisational change and specifically addresses the question: ‘How do people talk about the need to “dull down” their emotions during situations of organisational change?’ We highlight themes of loss associated with retrospective displays of emotion and argue that loss and emotion management are most typically associated with issues concerning transition from the past or resistance to the future. We show how emotional labour serves both to mute and, ironically, to heighten emotions in the talk of change and extend studies of emotional labour beyond the service encounter and into the realm of organisational change.

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Bryant, Melanie, and Julie Wolfram Cox. "The expression of suppression: Loss and emotional labour in narratives of organisational change." Journal of Management & Organization 12, no. 2 (September 2006): 116–30. http://dx.doi.org/10.5172/jmo.2006.12.2.116.

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ABSTRACTThis paper focuses on themes of emotionality and emotional labour derived inductively from retrospective narratives constructed by employees who experienced rapid organisational change and specifically addresses the question: ‘How do people talk about the need to “dull down” their emotions during situations of organisational change?’ We highlight themes of loss associated with retrospective displays of emotion and argue that loss and emotion management are most typically associated with issues concerning transition from the past or resistance to the future. We show how emotional labour serves both to mute and, ironically, to heighten emotions in the talk of change and extend studies of emotional labour beyond the service encounter and into the realm of organisational change.

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Chehab, Omar, Shiva Ilkhanizadeh, and Mona Bouzari. "Impacts of Job Standardisation on Restaurant Frontline Employees: Mediating Effect of Emotional Labour." Sustainability 13, no. 3 (February 1, 2021): 1525. http://dx.doi.org/10.3390/su13031525.

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Managers of food service operations standardise various aspects of operations to sustain consistent service quality. Frontline employees in these operations are expected to carry out tasks as per standards. Standards demand that frontline employees regulate their behaviours and emotions to complete their duties. Therefore, referring to the organisational role theory and the emotion regulation theory as the directing basis, this study examined the impact of job standardisation on emotional labour, as well as the effect of emotional labour on emotional exhaustion and job satisfaction of frontline employees in the hospitality sector. This study also examined the mediating effect of emotional labour on the relation between job standardisation, on one hand, and emotional exhaustion and job satisfaction on the other hand. The data collection was carried out in food service operations in Lebanon. Structural equation modelling (SEM) was used to assess the relations. The results showed that job standardisation negatively affected emotional labour and that emotional labour had a positive effect on emotional exhaustion and a negative effect on job satisfaction. Furthermore, emotional labour mediated the relation between job standardisation and emotional exhaustion and job satisfaction. Practical and theoretical implications and directions for future research are also provided.

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Patulny, Roger, Natasa Lazarevic, and Vern Smith. "‘Once more, with feeling,’ said the robot: AI, the end of work and the rise of emotional economies." Emotions and Society 2, no. 1 (May 1, 2020): 79–97. http://dx.doi.org/10.1332/263168919x15750193136130.

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This article calls for a new research agenda into ‘emotional economies’, or economies increasingly characterised by the creation, extraction and exploitation of emotional products and labour, enabled by and embedded in rapid advances in technological and digital-media systems. We base this concept and call on a literature review linking technological automation, the future of work and emotions. Our review finds that: (1) many existing studies – whether predicting dystopian end-of-work mass unemployment, or utopian complementarities between humans, machines and digital platforms – are technologically determinist in nature, and do not account for the roles of culture, society, government, business and education in the machine–human–emotion interface; (2) despite this, there is evidence that technology will replace many existing forms of human labour, leaving only technologically irreplaceable emotion-based soft-skill service work (and emotional labour) for humans to perform; (3) there is an outside chance (in some literature) that technology and AIs will replace even emotional labour, though we argue this is unlikely for many years; (4) the increasing centrality of emotional industries, emotional data and emotional labour to work, digital platforms and media-imagery will likely lead to emotions becoming vital commodities, central to the economies of the future. The article concludes with an urgent call for a new research agenda on emotional economies to elaborate on private/public intersections between work, economy and emotions that soberly engage with the future while challenging technologically determinist assumptions that underpin populist depictions of the end of work.

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Maxwell, Aimee, and Philip Riley. "Emotional demands, emotional labour and occupational outcomes in school principals." Educational Management Administration & Leadership 45, no. 3 (July 9, 2016): 484–502. http://dx.doi.org/10.1177/1741143215607878.

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Most research into emotional labour is focussed on front-line service staff and health professionals, in short-term interactions. Little exists exploring the emotional labour involved in repeated on-going interactions by educational leaders with key stakeholders. This study explored the relationships between emotional demands, three emotional labour facets, burnout, wellbeing and job satisfaction in 1320 full-time school principals. Principals displayed significantly higher scores on emotional demands at work, burnout and job satisfaction, and significantly lower wellbeing scores than the general population. Structural equation modelling revealed that emotional demands predicted the elevated use of all emotional labour strategies. Surface Acting-Hiding emotions had an inverse relationship with burnout, wellbeing and job satisfaction. Surface Acting-Faking emotions had an inverse relationship with job satisfaction. Deep Acting demonstrated no significant associations with outcome variables. The findings of this study extend the current literature on the effects of emotional labour. The study also extends understanding about the separate effects of the facets of emotional labour, which will aid in the development of interventions to reduce high levels of burnout reported by educational leaders.

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Ryan, Molly. "Dying Professions: Exploring Emotion Management among Doctors and Funeral Directors." Journal for Undergraduate Ethnography 9, no. 1 (March 12, 2019): 50–64. http://dx.doi.org/10.15273/jue.v9i1.8884.

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There are few more emotive experiences in life than death. Drawing on Arlie Hochschild’s concept of emotional labour, this article compares the emotional responsibilities of two groups of death professionals: doctors and funeral directors. It addresses the lack of comparative studies in the otherwise robust literature concerning emotional labour in the workforce. Through qualitative analysis, I identify how funeral directors and doctors believe they should feel in regard to death, how they manage these feelings, and the related consequences of this emotional labour. This analysis suggests that the emotion management of these professionals is primarily influenced by two key factors: prioritizing the emotions of others and stifling one’s own strong emotions. Differences became apparent in terms of how these factors are managed and what the related emotional consequences may be, due to the respective reliance of the funeral directors on surface acting and the doctors on deep acting emotion management strategies. In the future, it would be helpful to complement existing research with participant observation studies in order to better illuminate the meaning that emotional labour has for individuals in practice. Due to their unique position of encountering death as part of a job, death professionals have much to teach each other, as well as the broader population, about accepting and managing emotions related to mortality.

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D'Cruz, Premilla, and Ernesto Noronha. "Doing Emotional Labour." Global Business Review 9, no. 1 (June 2008): 131–47. http://dx.doi.org/10.1177/097215090700900109.

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James, Nicky. "Care = organisation + physical labour + emotional labour." Sociology of Health and Illness 14, no. 4 (December 1992): 488–509. http://dx.doi.org/10.1111/1467-9566.ep10493127.

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GÜLŞEN, Mehmet, and Dilek ÖZMEN. "THE MANAGED EMOTIONS: EMOTIONAL LABOUR IN NURSING." INTERNATIONAL REFEREED JOURNAL OF NURSING RESEARCHES, no. 13 (2018): 0. http://dx.doi.org/10.17371/uhd.2018.2.1.

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Iszatt-White, Marian, and Peter Lenney. "Enacting emotional labour in consultancy work: Playing with liminality and navigating power dynamics." Management Learning 51, no. 3 (March 3, 2020): 314–35. http://dx.doi.org/10.1177/1350507620906580.

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While theoretical understanding of professional emotional labour has developed in recent years, methodological issues with capturing its practice mean that understanding of how professional emotional labour is enacted remains relatively limited. The current study utilises memory work to surface potentially unacknowledged meanings associated with the remembered performance of professional emotional labour as a proxy for the psychological access required to demonstrate dissonance between felt and displayed emotions. The article uses an emotionally charged feedback meeting between a management consultant and their client as an opportune context for surfacing the enactment of professional emotional labour. The combined memory work data – consisting of original meeting recordings and a parallel commentary developed in discussion with the consultant – are analysed through a Goffmanian lens in order to theorise role positioning as a tool of enacting professional emotional labour. A model is proposed that maps the roles adopted against the dimensions of playing with liminality and navigating power dynamics. We suggest the potential transferability of these findings to other situations of liminality and their relevance for management learning interventions.

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Soni, Swati. "Workplace Emotions: A Study of Frontline Hotel Employees." Management and Labour Studies 42, no. 3 (August 2017): 237–52. http://dx.doi.org/10.1177/0258042x17718735.

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The study examines the phenomenon of emotional labour, with a special reference to the frontline hotel employees. Deep acting and surface acting have been discussed as emotion regulation processes. The study hypothesized that emotional labour results in emotional exhaustion and co-worker support acts as a moderator in the relationship between emotional exhaustion and emotional labour. Responses of 140 frontline hotel employees were measured using a self-administered questionnaire to obtain data on emotional labour, consequent emotional exhaustion and moderating role of co-worker support in the proposed relationship. The findings suggest that emotional labour leads to emotional exhaustion, and surface acting was positively related to emotional exhaustion and deep acting was negatively related to emotional exhaustion. Male and female employees, in similar profiles, showed differences in their emotional experiences and emotion regulation processes. Co-worker support was found to have a ‘reverse buffering’ effect suggesting that high level of co-worker support may result in decrease in job satisfaction as emotional labour increases. This was indeed an interesting observation. The article discusses the managerial implications of these findings.

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Hayton, John W. "“They Need to Learn to Take It on the Chin”: Exploring the Emotional Labour of Student Volunteers in a Sports-Based Outreach Project in the North East of England." Sociology of Sport Journal 34, no. 2 (June 2017): 136–47. http://dx.doi.org/10.1123/ssj.2016-0098.

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This research explores the emotional labour of university students whilst volunteering on the Sport Universities North East England (SUNEE) sports-based outreach project. Using data from semi-structured interviews with students (n = 40) this paper draws on the work of Arlie Hochschild (1983, 2012) to explore the feeling, display and regulation of emotion by this cohort of volunteers throughout their involvement on the SUNEE project. The findings suggest that students’ emotional labour is influenced by a variety of challenging attitudes and situations that they encounter when attempting to coach “hard to reach” groups. To perform such emotional labour, students often chose to transmute emotion, separating their actual emotions from their outward display to convey a demeanour necessitated by the perceived feeling rules of the coaching context.

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Javed, Saman, and Noshaba Batool. "DO PERSONALITY AND GENDER MITIGATE THE ADVERSE EFFECTS OF EMOTIONAL LABOR? EMPIRICAL EVIDENCE FROM HEALTHCARE DURING COVID-19 PANDEMIC." Humanities & Social Sciences Reviews 9, no. 2 (April 9, 2021): 269–82. http://dx.doi.org/10.18510/hssr.2021.9228.

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Purpose: The impact of emotional labor on organizational outcomes is contingent upon numerous factors. Moreover, after the outbreak of the COVID-19 pandemic worldwide, the implications of emotional labour practices, especially among physicians, have become more uncertain. This study aims to address these notions by examining the multigroup moderating effect of social and enterprising personalities and gender on a model of emotional labour. The aim is to determine whether emotional labour affects emotional exhaustion and well-being varies across these groups. Methodology: Serial mediation and multigroup moderation methods were employed to test the proposed hypotheses. Data was collected from 400 physicians across Pakistan. Snowball sampling method was adopted for data collection. Structural equation modelling, including serial mediation and multigroup moderation techniques were employed for data analysis. Main Findings: Physicians with highly social personalities and low enterprising personalities are more likely to experience detrimental effects of surface acting. Genuine emotions improve well-being for high social and enterprising as well as low enterprising personality physicians. No across-group differences exist for deep acting. For gender, females are found to be more susceptible to negative repercussions of emotional labor than their male counterparts. Positive effect of genuine emotions remains somewhat the same for both. Implications/Applications: This study assists healthcare organizations in making the right choices during the recruitment and selection process to choose the most suitable candidates for tasks involving emotional labor, i.e., ones whose personality and gender attributes are aligned with the affective or emotional component of work. This would aid in ensuring doctors’ high psychological and physical well-being at work. Novelty/Originality of this study: This research proposes a model of emotional labour strategies and their effects on physicians' emotional exhaustion and well-being. Multigroup moderating effects of two personality types, i.e., social and enterprising, and gender, are investigated with respect to the proposed model to see if there lie any differences between physicians belonging to various personality or gender groups.

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Угарова, Анастасия. "Emotional Management of Healthcare Professionals in Palliative Care Settings." Journal of Social Policy Studies 20, no. 2 (July 28, 2022): 313–22. http://dx.doi.org/10.17323/727-0634-2022-20-2-313-322.

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Palliative care has developed in Russia since the 1990s as an adopted Western institutional form within the ideological framework of a 'good death,' which suggests a holistic approach to patient suffering. The development of palliative care was not linear and has received systematic governmental support only over the last ten years. Psychological care and quality of life were only legally included in palliative care in 2019. As a consequence of the existing structural constraints in most organizations, all of the emotional labour is done by medical professionals often lacking training in the management of emotions. In this case, a key role is played by the leaders of the organization. The main objective of this work is to demonstrate how the management of emotions at the level of personal interactions is connected with the management of emotions at the organizational level. Emotion management in palliative care settings is analysed based on empirical evidence collected during the periods 2018–2019 and 2020–2021. During the research thirty-four interviews with specialists in the field of palliative care were collected. Materials are analysed through dramatic and cultural theories of emotions and theories of rituals. Key emotion management mechanisms in palliative care settings at the organizational level include team building and coordination; maintenance of collective emotions and collective solidarity; and the management of the space of the organization. At the individual level, emotional labour is carried out in accordance with the ideological framework of a 'good death.' Emotional labour is most often done through deep performance and is aimed at overcoming negative emotions such as anger, fear, or disgust. Management of emotions at the organizational level allows, first, to overcome the existing structural limitations; second, to adjust the volume and content of the emotional labour of employees.

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Nickson, Dennis, and Marek Korczynski. "Editorial: Aesthetic Labour, Emotional Labour and Masculinity." Gender, Work & Organization 16, no. 3 (May 2009): 291–99. http://dx.doi.org/10.1111/j.1468-0432.2009.00445.x.

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Colta, Alexandra. "Creative and emotional labour." Alphaville: Journal of Film and Screen Media, no. 17 (July 1, 2019): 128–45. http://dx.doi.org/10.33178/alpha.17.08.

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Film festival curation and programming remain highly individualistic practices, that negotiate several discourses/tensions, including the responsibility of the curator to others (artists and audiences) and the creative independence of the curator. Much remains to be written about the creative process of curation, and how aesthetic judgements are articulated by those who practice it. While progress in this direction has been made in relation to some festivals (LGBT, African), human rights film festivals have only recently started to be part of academic scholarship, which tended to focus on the main functions and spectatorship roles that they encourage (Tascón; Tascón and Wils; Davies). This article focuses on the creative process of programming human rights film festivals using the case study of Document Human Rights Film Festival in Glasgow. Part of a practice-led collaborative research project between the Universities of Glasgow, St Andrews and the festival, this article is based on my reflections and experience as a co-opted member of the programming team for the 2016 and 2017 editions. Drawing on practice-led ethnography, I argue that this festival adopted a form of ethical programming, sharing authorship and responsibility towards the audience, the filmmakers and the profession, as well as a form of emotional labour.

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Shaw, Sarah. "Emotional Labour in Publishing." Logos 32, no. 4 (April 8, 2022): 32–39. http://dx.doi.org/10.1163/18784712-03104026.

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Abstract Emotional labour has been widely recognized in a variety of industries, but not yet in publishing. By examining 126 survey responses from current or former publishing employees, this study identifies the primary forms of emotional labour present in the publishing industry, and how these vary between employees. Also examined is the extent to which industry leaders recognize the emotional labour performed by employees, and the impact that this emotional labour has on the latter. The survey responses demonstrate a high prevalence of emotional labour in the publishing industry and that this work is largely unrecognized and sometimes entirely dismissed. Emotional labour also has a generally negative impact on employees, particularly working-class and black, Asian, and minority ethnic (BAME) employees, which contributes to low diversity in the industry. I conclude with recommendations for further research and for industry change to reduce emotional labour, improve employee welfare, and facilitate increased retention of working-class and BAME employees.

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Bhowmick, Sumagna, and Zubin Mulla. "Emotional labour of policing." International Journal of Police Science & Management 18, no. 1 (March 2016): 47–60. http://dx.doi.org/10.1177/1461355716638113.

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Mann, Sandi. "Emotional labour in organizations." Leadership & Organization Development Journal 18, no. 1 (February 1997): 4–12. http://dx.doi.org/10.1108/01437739710156231.

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Sonar, Pranita, and Manisha Paliwal. "Dial E for Emotional Labour? Experiencing Emotional Labour by Call Centre Employees." Asian Journal of Research in Business Economics and Management 7, no. 12 (2017): 46. http://dx.doi.org/10.5958/2249-7307.2017.00191.8.

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Saleem, Ammara, Javed Iqbal, Moeed Ahmad Sandhu, and Shaheera Amin. "Impact of Empowerment & Emotional Labor on Teacher’s Work Engagement: A Moderating Role of Job Experience." Review of Economics and Development Studies 4, no. 2 (December 30, 2018): 237–45. http://dx.doi.org/10.26710/reads.v4i2.408.

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Teaching profession is one with highest demand regarding empowerment and emotional labour. Emotional labor is the management of emotions for performance excellence (Hochschild ,1983). This study has examined the relationship among the emotional labour, teacher’s overall empowerment and their work engagement. The study also aimed to determine either the job experience moderates the empowerment and work engagement relation. A sample of 223 university teachers of 14 different universities was selected. 145 respondent’s data was found complete to be used for analysis. Valid scales like Utrecht Work Engagement was used to measure overall work engagement, Cuckar & Mann’s Emotional Requirement Inventory scale was used for measuring emotional labor and Short & Rinehart scale was used to measure the teacher empowerment. SPSS statistical software was used for data analysis. Different SPSS tools were used to measure the strength and significance of studied relationships. Moreover, a model was built to measure the overall work engagement of university teachers. A significant relation was found b/w empowerment, work engagement and emotional labor whereas the role of job experience was found to be insignificant. This study further suggested future research direction.

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Waters, Jaime, Jake Phillips, Chalen Westaby, and Andrew Fowler. "The emotions and emotional labour of criminological researchers." Methodological Innovations 13, no. 2 (May 2020): 205979912092605. http://dx.doi.org/10.1177/2059799120926059.

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Unkel, Noémi Shirin, and Helena De Sá Carvalho Leonardo. "Women Working Emotions - Emotional Labour in Heterosexual Relationships." Maastricht Journal of Liberal Arts 10 (July 12, 2018): 20–39. http://dx.doi.org/10.26481/mjla.2018.v10.600.

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This research explores how young women experience emotional labour in heterosexual relationships. It does so against the background of three main interconnected concepts, namely those of power, gender and emotion. Thereby, subtle ways are uncovered in which women reproduce gender stereotypes in their intimate personal relationships on a daily basis. The results include that, in the private sphere, women still feel accountable for the emotional care work usually associated with the traditional female role of motherhood. Specifically, they seem to engage in a conscious process of internal, as well as, external emotional management. However, the effort undertaken by women to supervise the emotional climate of their relationships, as well as, their own feelings, was also found to be reciprocal in some cases, showing that there are complex ways in which young, modern couples resist gendered power.

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Wong, WK Tim, Alex Broom, Emma Kirby, and Zarnie Lwin. "What lies beneath? Experiencing emotions and caring in oncology." Health: An Interdisciplinary Journal for the Social Study of Health, Illness and Medicine 24, no. 4 (September 24, 2018): 348–65. http://dx.doi.org/10.1177/1363459318800168.

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Medical encounters – while often viewed as centred on conveying clinical knowledge – are also sites of emotion and for exerting emotional labour by healthcare professionals. The temptation to view these encounters as largely ‘technical’ – an exchange of knowledge or information – can marginalise the complex emotions often experienced by healthcare professionals, and negates the critical work done in these encounters. Drawing on in-depth interviews with 22 Australian medical oncologists, this article explores the experience and meaning of (their) emotions in medical encounters, and the manner in which emotional labour is performed by medical oncologists. Emotions, as it emerges, are central to the ‘management’ of encounters, ensuring professional sustainability and in ‘achieving’ clinical outcomes. Here, we broaden understandings of emotionality in oncological work, focusing on emotions as central to the production and enactment of professionalism, relationships and identities across professional careers. We illustrate how the performance of emotional labour reflects a dialectic between notions of ‘professionalism’ and ‘feelings’ – which in practice are co-existing and intermingling dimensions of oncology relations – manifested in the practice of ‘bounded caring’.

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Monrad, Merete. "Kollegialt følelsesarbejde på plejehjem og i daginstitutioner." Dansk Sociologi 27, no. 3/4 (November 5, 2016): 65–82. http://dx.doi.org/10.22439/dansoc.v27i3/4.5438.

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Artiklen diskuterer kollegialt følelsesarbejde på baggrund af et studie af omsorgsarbejde i daginstitutioner for småbørn og på plejehjem. Baseret på 27 kvalitative interview med frontlinjemedarbejdere, belyser artiklen følelsesarbejdets kollektive karakter. Analysen er centreret omkring to spørgsmål: 1) På hvilken måde udgør kollegialt følelsesarbejde en ressource i omsorgsarbejdet? 2) Hvilken rolle spiller følelsesudtryk i distinktionsprocesser imellem kolleger? Artiklen viser, at de følelser, kolleger udtrykker, og de stemninger kolleger skaber, kan være en ressource i mestringen af arbejdet, og det foreslås, at denne ressource kan begrebsliggøres som en kollektiv emotionel kapital, som præger et medarbejderteam. Kollegialt følelsesarbejde spiller en rolle i distinktionsprocesser, og artiklen viser her, hvordan kolleger forholder sig til hinandens følelsesarbejde og til tider griber regulerende ind over for andres (mangelfulde) følelseshåndtering. Bestemte følelsesudtryk fremstår således implicit som forbundet med faglig status. Samspillet imellem arbejdsmiljøproblemer og den kollektive emotionelle kapital diskuteres, og der gives eksempler på, at medarbejdere oplever, at kollegiale diskussioner af arbejdsrelaterede frustrationer kan være nedbrydende for den kollektive emotionelle kapital. Det tydeliggør vigtigheden af at skabe et legitimt kollektivt rum for diskussioner af arbejdsrelaterede frustrationer, så de ikke fortrænges til individuelle og private fora af hensyn til den kollektive emotionelle kapital. ENGELSK ABSTRACT: Merete Monrad: Collegial Emotional Labour in Nursing Homes and Day Care Institutions This article examines collegial emotional labour through a study of care work in day care institutions for children aged 0-6 years and in nursing homes. Based on 27 qualitative interviews with frontline workers, the article elucidates the collective nature of emotional labour in care work. The analysis is centered on two questions. First, in what way is collegial emotional labour a resource in care work, and second, what role do expressed emotions play in distinctions between colleagues? The article shows that colleagues’ emotions can be an important resource in coping with work, and suggests that this resource can be understood as collective emotional capital in the work team. Collegial emotional labour is related to processes of distinction, and the article analyzes how colleagues relate to each other’s emotional labour and how emotional expressions are implicitly related to professional status. The interplay between the working environment and collective emotional capital is discussed. Workers may experience that collegial discussions of work-related frustrations diminish collective emotional capital. The article raises the concern that work-related frustrations are displaced to individual and private conversations in order to preserve the collective emotional capital. Keywords: care, emotional labour, colleagues, work environment, emotional capital.

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O’Brien, Elaine, and Carol Linehan. "Problematizing the authentic self in conceptualizations of emotional dissonance." Human Relations 72, no. 9 (December 3, 2018): 1530–56. http://dx.doi.org/10.1177/0018726718809166.

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With exhortations to be ‘your authentic self’ proliferating in workplaces what does this mean for emotion and identity management at work? This article explores the relationship between emotional labour and identity. It focuses on the tension or ‘emotional dissonance’ that can be experienced when a job role requires the display of organizationally appropriate emotions. Experiences of emotional dissonance are examined through in-depth interviews and diary study with human resource professionals. We tease out the contradictions participants are immersed in, the affective sensemaking they engage in about such contradictions and demonstrate the individual’s capacity for multiple selves to address contextual demands. From this, a new conceptual lens on emotional dissonance is proposed. Conventional conceptualizations view dissonance as a clash between ‘real’ and ‘false’ emotion predicated on an authentic self that is transmuted in organizational settings. Our theoretical contribution is to argue that emotional dissonance arises from the struggle to construct a situationally salient self in the face of conflicting emotions and loyalties to competing selves and values. The struggle in emotional labour is not with ‘the truth of oneself’ but rather with identifying which self to foreground in a given situation.

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Tamer, Idil. "The Effect of Positive Psychological Capital on Emotional Labor." International Journal of Research in Business and Social Science (2147-4478) 4, no. 2 (January 22, 2015): 20–34. http://dx.doi.org/10.20525/ijrbs.v4i2.23.

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In modern age, positive psychological capital is as important as financial capital for organizational development and sustainability. Efficacy, hope, optimism, and resilience are the dimensions of positive psychological capital. Emotional labor is defined by Hochschild as control of self emotions at work by workers who have a high degree of contact with coworkers within the organization or with external clients, so as to create an expression, voice or body gesture which is acceptible to the clients. Emotional labor is analysized under three components: surface acting, deep acting and naturally felt emotions. This study is aimed to investigate the impact of positive psychological capital on emotional labor. So a research is conducted with the aim of exploring the relationship between the sub-dimensions of psychological capital and emotional labour.

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Harris, Lloyd C. "The Emotional Labour of Barristers: An Exploration of Emotional Labour By Status Professionals." Journal of Management Studies 39, no. 4 (June 2002): 553–84. http://dx.doi.org/10.1111/1467-6486.t01-1-00303.

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Hatzinikolakis, John, and Joanna Crossman. "Are business academics in Australia experiencing emotional labour? A call for empirical research." Journal of Management & Organization 16, no. 3 (July 2010): 425–35. http://dx.doi.org/10.1017/s1833367200002066.

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AbstractThe concept of ‘emotional labour’ is concerned with occasions when feelings are managed to create publically observable emotions in organizational settings in ways that involve them being ‘sold for a wage’ and therefore taking on an ‘exchange value’ (Hochschild (1983: 7). Drawing on an in-depth literature review, this paper explore grounds for arguing that business academics in Australia are experiencing emotional labor. The authors consider the application of findings concerned with emotional labor in a variety of occupations in relation to the context of university business schools. More specifically, they discuss how two decades of increasing marketisation, commercialisation and service orientated university practices may have contributed to emotional labor in Australian university business schools. The paper draws two conclusions. Firstly, educational managers need to be better informed about the positive and negative implications of emotional labor so that they can develop appropriate strategies, guidelines and workplace environments at the organizational level. Secondly, that a review of the literature suggests that empirical research is warranted in order to address the question posed in the title of the paper.

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Hatzinikolakis, John, and Joanna Crossman. "Are business academics in Australia experiencing emotional labour? A call for empirical research." Journal of Management & Organization 16, no. 3 (July 2010): 425–35. http://dx.doi.org/10.5172/jmo.16.3.425.

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AbstractThe concept of ‘emotional labour’ is concerned with occasions when feelings are managed to create publically observable emotions in organizational settings in ways that involve them being ‘sold for a wage’ and therefore taking on an ‘exchange value’ (Hochschild (1983: 7). Drawing on an in-depth literature review, this paper explore grounds for arguing that business academics in Australia are experiencing emotional labor. The authors consider the application of findings concerned with emotional labor in a variety of occupations in relation to the context of university business schools. More specifically, they discuss how two decades of increasing marketisation, commercialisation and service orientated university practices may have contributed to emotional labor in Australian university business schools. The paper draws two conclusions. Firstly, educational managers need to be better informed about the positive and negative implications of emotional labor so that they can develop appropriate strategies, guidelines and workplace environments at the organizational level. Secondly, that a review of the literature suggests that empirical research is warranted in order to address the question posed in the title of the paper.

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Hanna, Esmée. "The emotional labour of researching sensitive topics online: considerations and implications." Qualitative Research 19, no. 5 (June 19, 2018): 524–39. http://dx.doi.org/10.1177/1468794118781735.

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Utilising online data within qualitative research is becoming increasingly common, particularly as it offers a useful means for engaging with sensitive topics and accessing social actors in more ‘naturalistic’ settings. However, researching sensitive topics online can expose researchers to a range of emotional narratives, yet researcher emotion remains an area which is relatively underexplored in relation to online qualitative research. This article then reflects on the emotional implications of qualitative research online through the case study of online infertility research. Three themes are highlighted: what happened next?; empathy from afar, and emotional detachment and these reflect on how emotion can be manifest and utilised, and the strategies that can be adopted to facilitate the negotiation of researching emotive and sensitive topics in online settings. Drawing on Campbell’s (2001) ideas, the article then sets out what the notion of what ‘emotionally engaged online research’ may look like.

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Huxford, John E., and K. Megan Hopper. "Reporting with emotion: A comparison of journalists' engagement in emotional labour across media types." Journal of Applied Journalism & Media Studies 9, no. 1 (March 1, 2020): 39–60. http://dx.doi.org/10.1386/ajms_00010_1.

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This study explores the process of emotional labour in journalism. In a series of one-on-one interviews, journalists reflected upon their experiences while gathering the news and agreed they do indeed engage in emotional labour, suppressing or manipulating their own emotions as part of the job at hand. However, while journalists across media share much in common in this process, this study identifies important subsets within the profession. Across the divide of print and television, journalists draw on quite different types of working practice in their pursuit of news and have markedly different mindsets and attitudes towards emotional labour, as well as relying on different mechanisms for coping with the difficulties that arise from emotional control. Our findings show that with little or no training in this practice, and with the majority of journalists achieving merely a deferment of upsetting emotions, emotional labour can have serious implications for those reporters who engage in it.

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Nylander, Per-Åke, Odd Lindberg, and Anders Bruhn. "Emotional labour and emotional strain among Swedish prison officers." European Journal of Criminology 8, no. 6 (November 2011): 469–83. http://dx.doi.org/10.1177/1477370811413806.

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This article explores emotional labour strategies among Swedish prison officers, and shows how these affect their well-being. Case studies of five Swedish prisons and a national survey of prison officers are used. Analysis indicates that prison officers perform complex forms of emotional labour. Owing to differences in subcultures and informal norms, the strategies officers use in managing their displays of emotion vary between wings and roles. Different strategies may cause different kinds of emotional strain. So-called ‘surface acting’ may lead to cynicism and alienation, whereas ‘deep acting’ may lead to stress and exhaustion. Finally, the lack of opportunities for recovery is discussed.

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Aromaa, Eeva, and Outi Maaria Palo oja. "Leading with emotional labour: the interplay of six emotions." International Journal of Human Resources Development and Management 17, no. 1/2 (2017): 143. http://dx.doi.org/10.1504/ijhrdm.2017.085268.

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Palo oja, Outi Maaria, and Eeva Aromaa. "Leading with emotional labour: the interplay of six emotions." International Journal of Human Resources Development and Management 17, no. 1/2 (2017): 143. http://dx.doi.org/10.1504/ijhrdm.2017.10005827.

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Siviter, Bethann. "The emotional labour of nursing." Primary Health Care 22, no. 4 (April 30, 2012): 11. http://dx.doi.org/10.7748/phc2012.05.22.4.11.p8197.

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Sreedevi, V., Sumathi Annamalai, and S. Ramalingam. "Emotional labour models: differing perspectives." International Journal of Enterprise Network Management 6, no. 1 (2014): 14. http://dx.doi.org/10.1504/ijenm.2014.063390.

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Strongman, Kenneth, and Sarah Wright. "The emotional labour of accountancy." Pacific Accounting Review 20, no. 2 (July 18, 2008): 102–6. http://dx.doi.org/10.1108/01140580810892454.

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Soronen, Anne. "Emotional Labour in Magazine Work." Journalism Practice 12, no. 3 (March 29, 2017): 290–307. http://dx.doi.org/10.1080/17512786.2017.1297685.

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Leino-Kilpi, H. "Ethical aspects of emotional labour." European Journal of Cancer 37 (April 2001): S389. http://dx.doi.org/10.1016/s0959-8049(01)81889-x.

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Spaeth, El. "On Feedback and Emotional Labour." Journal of Perspectives in Applied Academic Practice 6, no. 3 (September 12, 2018): 83–86. http://dx.doi.org/10.14297/jpaap.v6i3.359.

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This opinion piece argues that educators are performing emotional labour when giving feedback to students. I propose that this emotional labour is performed due to the desire to balance the promotion of student learning with the increasing need for efficiency and quality control. This attempt to balance an abundance of care with a dearth of time leaves a gap between the compassion an educator wants to provide, the guidelines that must be followed, and what is feasible from a workload perspective. Are we equipped to give effective feedback at scale, and what are the emotional strategies used for, and consequences of, doing so?

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Journal articles on the topic 'Emotional labour'

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