Relevant bibliographies by topics / Empathy gaps

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Empathy gaps'

Author: Grafiati
Published: 4 June 2021
Last updated: 1 February 2022

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Journal articles on the topic "Empathy gaps"

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Ziaei, Maryam, Lena Oestreich, David C. Reutens, and Natalie C. Ebner. "Age-related differences in negative cognitive empathy but similarities in positive affective empathy." Brain Structure and Function 226, no. 6 (May 26, 2021): 1823–40. http://dx.doi.org/10.1007/s00429-021-02291-y.

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AbstractEmpathy, among other social-cognitive processes, changes across adulthood. More specifically, cognitive components of empathy (understanding another’s perspective) appear to decline with age, while findings for affective empathy (sharing another’s emotional state) are rather mixed. Structural and functional correlates underlying cognitive and affective empathy in aging and the extent to which valence affects empathic response in brain and behavior are not well understood yet. To fill these research gaps, younger and older adults completed a modified version of the Multifaceted Empathy Test, which measures both cognitive and affective empathy as well as empathic responding to both positive and negative stimuli (i.e., positive vs. negative empathy). Adopting a multimodal imaging approach and applying multivariate analysis, the study found that for cognitive empathy to negative emotions, regions of the salience network including the anterior insula and anterior cingulate were more involved in older than younger adults. For affective empathy to positive emotions, in contrast, younger and older adults recruited a similar brain network including main nodes of the default mode network. Additionally, increased structural microstructure (fractional anisotropy values) of the posterior cingulum bundle (right henisphere) was related to activation of default mode regions during affective empathy for positive emotions in both age groups. These findings provide novel insights into the functional networks subserving cognitive and affective empathy in younger and older adults and highlight the importance of considering valence in empathic response in aging research. Further this study, for the first time, underscores the role of the posterior cingulum bundle in higher-order social-cognitive processes such as empathy, specifically for positive emotions, in aging.
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Μαρκοδημητράκη, Μαρία. "Η ανάπτυξη της ενσυναίσθησης στους διδύμους." Psychology: the Journal of the Hellenic Psychological Society 19, no. 4 (October 15, 2020): 415. http://dx.doi.org/10.12681/psy_hps.24708.

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In this article we discuss the currently unsolved issue of empathy in twins. In the first chapter we briefly describe some definitions, its differentiation from several other related concepts and representative psychological theories on empathy. In the second chapter, we give a brief description of the psychological studies on twins’ empathy. In particular, we present some findings from fetal, infant, child, adolescent and adult life. These findings derived from comparative twin - non twin studies. Some of them are clinical studies focusing on the role of heredity and environment in empathy’s development and some other are developmental studies based on a psychoanalytical approach of empathy and its approach in light of the Theory of Innate Intersubjectivity. In the Discussion section, we summarize all the above, we detect the gaps in research on twins’ empathy and we make a brief reference to the value of empathy’s development in a family context during the first months of life and in a school context later in life. Finally, we highlight the need to investigate further the wide range of the associated terms.
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Ditto, Peter H., and Spassena P. Koleva. "Moral Empathy Gaps and the American Culture War." Emotion Review 3, no. 3 (June 28, 2011): 331–32. http://dx.doi.org/10.1177/1754073911402393.

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Loewenstein, George. "Hot-cold empathy gaps and medical decision making." Health Psychology 24, no. 4, Suppl (2005): S49—S56. http://dx.doi.org/10.1037/0278-6133.24.4.s49.

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Thapa, Makshindra. "SERVQUAL Gap Analysis of Nepalese Commercial Banks." Batuk 6, no. 2 (July 1, 2020): 42–52. http://dx.doi.org/10.3126/batuk.v6i2.34492.

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The main objective of this paper is to present empirical findings regarding service quality being offered by Nepalese commercial banks. The SERVQUAL gap analysis has-been applied to measure extent of service quality expected and actually perceived by the customers within five dimensions; tangibles, reliability, responsiveness, assurance and empathy. The gap analysis finding is based on responses of 216 bank customers. A questionnaire survey conducted consisting the SERVQUAL instrument with 22 items used for the survey originated by Parasuraman et al. (1988). The result of gap analysis showed that there remarkable service quality gaps in all five dimensions of SERVQUAL. Empathy and assurance have more gaps relative to other dimensions. Independent sample test showed that there is no significant difference between male and female respondent’s perceived gaps in service quality of these banks.
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Monteiro, Nicole Jucá, Luana Tainá Lima Amorim, Laura Maria Vidal Nogueira, Ivaneide Leal Ataíde Rodrigues, and Suzana Rosa André. "Avaliação do serviço de coleta para exame colpocitológico pela escala SERVQUAL." Revista Brasileira de Enfermagem 72, no. 1 (February 2019): 118–24. http://dx.doi.org/10.1590/0034-7167-2018-0331.

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ABSTRACT Objective: To analyze women's perception of the quality of the service provided for colposcopy test in the city of Belém (PA), Brazil. Method: Quantitative-descriptive study on 400 women who underwent Pap test on the public healthcare network, using the Service Quality (SERVQUAL) model. We used the Cronbach's alpha index to measure the reliability of the scale, and data were analyzed by quartiles of the gaps of the dimensions: tangibility, responsiveness, reliability, assurance, and empathy. Results: The assurance dimension, corresponding to the knowledge and courtesy of staff, featured the highest degree of importance to users; and empathy, which corresponds to the staff's concern with women's needs, featured the lower degree. The most expressive negative gaps concerned the structure of services and the attitude of healthcare professionals when collecting the material. Conclusion: All gaps featured negative relationship between what was expected and perceived, expressing dissatisfaction regarding the service.
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Perera, Sandun, and Beverly Waller Dabney. "Case management service quality and patient-centered care." Journal of Health Organization and Management 34, no. 5 (June 23, 2020): 551–68. http://dx.doi.org/10.1108/jhom-12-2019-0347.

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PurposeProviding care that is patient-centered is an important objective in the modern healthcare industry. Despite this objective, hospital inpatient case managers and the services they provide are evaluated routinely without including patients' perspectives. Therefore, the purpose of this study is to fill this research gap by using patient expectations and perceptions to assess the overall quality of and patient satisfaction with hospital case management services.Design/methodology/approachThis paper investigates five dimensions of case management services – reliability, responsiveness, assurance, empathy and tangibles – and how they affect overall quality and patient satisfaction. Study surveys are based on the SERVQUAL instrument. Survey data from a cross-sectional sample of 67 inpatients are analyzed using principal component analysis, confirmatory factor analysis, GAP analysis and a predictive model.FindingsThe preliminary part of the study identifies “tangibles” and “nontangibles” – reliability, responsiveness, assurance and empathy – as the main components. Among these two components, only nontangibles have a positive and significant effect on both quality and patient satisfaction according to patient perspectives. GAP analysis indicates that gaps between patient expectations and perceptions of reliability and assurance are significant. Finally, the proposed predictive model reveals that gaps in assurance have a significant impact on both overall quality and satisfaction, while gaps in empathy have a significant impact on satisfaction, but not overall quality.Originality/valueStudies on service quality at the case manager level are limited. This study is the first in this domain to evaluate quality and satisfaction from the patient perspective.
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Zych, Izabela, Maria M. Ttofi, and David P. Farrington. "Empathy and Callous–Unemotional Traits in Different Bullying Roles: A Systematic Review and Meta-Analysis." Trauma, Violence, & Abuse 20, no. 1 (December 27, 2016): 3–21. http://dx.doi.org/10.1177/1524838016683456.

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Bullying is an extremely damaging type of violence that is present in schools all over the world, but there are still many gaps in knowledge regarding different variables that might influence the phenomenon. Two promising research lines focus on empathy and callous–unemotional traits but findings from individual studies seem to be contradictory. This article reports the results of a systematic review and a meta-analysis on empathy and callous–unemotional traits in relation to school bullying based on 53 empirical reports that met the inclusion criteria. Bullying perpetration is negatively associated with cognitive (odds ratio [ OR] = 0.60) and affective ( OR = 0.51) empathy. Perpetration is also positively associated with callous–unemotional traits ( OR = 2.55). Bully-victims scored low in empathy ( OR = 0.57). There is a nonsignificant association between victimization and empathy ( OR = 0.96), while the relationship between callous–unemotional traits and victimization is significant but small ( OR = 1.66). Defenders scored high on cognitive ( OR = 2.09) and affective ( OR = 2.62) empathy. These findings should be taken into account in explaining and preventing bullying.
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Van Boven, Leaf, David Dunning, and George Loewenstein. "Egocentric empathy gaps between owners and buyers: Misperceptions of the endowment effect." Journal of Personality and Social Psychology 79, no. 1 (2000): 66–76. http://dx.doi.org/10.1037/0022-3514.79.1.66.

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Nordgren, Loran F., Kasia Banas, and Geoff MacDonald. "Empathy gaps for social pain: Why people underestimate the pain of social suffering." Journal of Personality and Social Psychology 100, no. 1 (January 2011): 120–28. http://dx.doi.org/10.1037/a0020938.

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Dissertations / Theses on the topic "Empathy gaps"

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Marshall, Shedden Anna. "Impact Bias och Empathy Gaps : - en studie om skillnader mellan känslor och preferenser." Thesis, Linnéuniversitetet, Institutionen för pedagogik, psykologi och idrottsvetenskap, PPI, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-24827.

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Syftet med föreliggande studie var att försöka reda i litteraturen kring två välkända begrepp inom Affective Forecasting nämligen Impact Bias, som innebär att människor har en tendens att överskatta i vilken utsträckning de kommer att uppleva en viss känsla i en framtida situation än vad som senare visar sig vara fallet, och Empathy Gaps, som innebär att människor har en tendens att underskatta i vilken grad känslotillstånd kommer att påverka deras preferenser i en framtida situation samt pröva dessa begrepp i en och samma enkätundersökning. Etthundra sextiotvå studenter, slumpvist uppdelade i två grupper, Känslogrupp och Preferensgrupp, deltog frivilligt i undersökningen. Enkätundersökningen var en mixad design med grupp (känsla kontra preferens) som mellangruppsfaktor och förtest kontra eftertest som inomgruppsfaktor. I studien visade samtliga gruppers resultat i linje med Impact Bias teorin, dvs. att deltagarna i både Känslogrupp och Preferensgrupp skattade lägre i eftertest (actual) än pretest (forecasting). Resultatet diskuteras bla. utifrån Construal Level Theory, CLT. Förslag på vidare forskning ges.
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Procter, Jonathan E. "Religious Fundamentalism, Empathy, and Attitudes Toward Lesbians and Gays Within the Therapeutic Relationship." Ohio University / OhioLINK, 2013. http://rave.ohiolink.edu/etdc/view?acc_num=ohiou1365024252.

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Nordgren, Loran Frederick. "Thinking about feeling the nature and significance of the hot/cold empathy gap /." [S.l. : Amsterdam : s.n.] ; Universiteit van Amsterdam [Host], 2007. http://dare.uva.nl/document/51516.

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Arenas, Diego S. M. Massachusetts Institute of Technology. "Minding the empathy gap : how insights into brains and behaviors are placating polarization." Thesis, Massachusetts Institute of Technology, 2019. https://hdl.handle.net/1721.1/123781.

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Thesis: S.M. in Science Writing, Massachusetts Institute of Technology, Department of Comparative Media Studies/Writing, 2019
Cataloged from PDF version of thesis.
Includes bibliographical references.
The One America Movement is a nonprofit, bridge-building organization founded after the 2016 presidential election. The organization is committed to combating toxic polarization all over the country. On January 27, 2019, One America organized a meeting in South Jordan, Utah in which Latter-day Saints and Jews came together to foster empathy for the other faith. This thesis reports on the on the interfaith event and explores the science behind it and other conflict resolution strategies. Touching on neuroscience and social psychology, this thesis addresses how we come to define empathy, why and when we fail to express it, and how we can hope to recoup it.
by Diego Arenas.
S.M. in Science Writing
S.M.inScienceWriting Massachusetts Institute of Technology, Department of Comparative Media Studies/Writing
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Berry, Daniel R. "Bridging the empathy gap: Effects of brief mindfulness training on helping outgroup members in need." VCU Scholars Compass, 2017. http://scholarscompass.vcu.edu/etd/4735.

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Witnessing others in need can be felt similarly to experiencing it oneself (empathy) and motivates assistance of those in need (prosocial action). It is well-documented that empathy can occur automatically, but when those in need are not members of a social ingroup, empathy and prosocial action are undermined. One major ingroup—outgroup division in American and in other countries is based on race. Although most condemn racial discrimination, empathy and prosocial action are often lower, however unintentionally, in interracial contexts. In light of this empathy gap, it is important to identify psychological factors that could bolster empathy and prosocial action toward racial outgroup members in need. This dissertation asked whether mindfulness training – cultivating present-centered, receptive attention to one’s ongoing experiences –increases social sensitivity toward racial outgroup members, and is based on pilot research indicating that a brief mindfulness induction increased empathy and prosocial action in such contexts. Healthy, self-identifying White women were randomized to either a brief (4-day) mindfulness training or a structurally-equivalent sham mindfulness training. Pre-post electroencephalographic measures of empathy toward video stimuli of outgroup members expressing sadness was assessed via prefrontal alpha frequency oscillations (i.e., frontal alpha asymmetry). Pre-post scenario-based spontaneous prosocial action toward Black individuals in need, and pre-post 14-day ecological momentary assessment (EMA) of empathy and prosocial action toward Black individuals (and other races) were conducted. Mindfulness training was expected to increase EEG- and EMA-based empathy toward Black individuals in need, as well as increase prosocial action toward such individuals in scenario and daily life (EMA) contexts. Opposite of what was hypothesized, MT reduced post-intervention empathic simulation, relative to ST, as measured by frontal alpha asymmetry. Consistent with hypotheses, however, MT increased empathic concern for outgroup members expressing sadness during video stimuli observation, and increased post-intervention scenario-based prosocial action. However, the hypothesis that MT would predict increases in pre- to post-intervention daily EMA-based prosocial action was not supported. Providing somewhat convergent evidence, trait mindfulness predicted more frequent pre-intervention scenario-based and daily prosocial action toward outgroup members; trait mindfulness was not related to pre-intervention video-based EEG and self-reported empathy outcomes. Together these results suggest that mindfulness can enhance some indicators or empathy and prosocial behavior in interracial contexts. Mechanisms and implications of the findings are discussed.
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Godcharles, Brian. "Effect of Empathy on Death Penalty Support in Relation to the Racial Divide and Gender Gap." Scholar Commons, 2015. http://scholarcommons.usf.edu/etd/5953.

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This study aimed to examine previous empirical literature indicating that death penalty support contains a divide among Blacks and Whites and a gap among males and females. Previous literature has indicated that there has been a persistent racial divide and gender gap in death penalty support that has spanned over 60 years of research. Attempts to attenuate these divides have failed to fully explain why Whites are more likely than Blacks to support the death penalty and men are more likely than women to support the death penalty. This study proposes the use of empathy to control for these divides because research has indicated that those who are more empathic tend to be less punitive. Using data collected from a survey conducted on Amazon’s Mechanical Turk, a paid task website, this study attempted to attenuate the racial divide and gender gap by controlling for empathy. The sample consisted of 403 usable surveys that contained questions that measured sociodemographic characteristics, three measurements of empathy (cognitive, affective and ethnocultural), death penalty support, and attribution styles. The results indicated that there was not a racial divide or gender gap in death penalty support despite over 60 years of research indicating otherwise. Furthermore, this study failed to find a significant relationship between cognitive and affective empathy with death penalty support. This study did find a relationship between attribution styles and death penalty support as well as ethnocultural empathy with death penalty support. Individuals who scored higher on the situational attribution style were less likely to support the death penalty. Those who scored higher on the ethnocultural empathy scale were also less likely to support the death penalty. Future research should refrain from testing with Amazon’s Mechanical Turk as was not generalizable to the United States population. Research should be continued on different samples that have been shown to be more reliable than online surveys. Finally, research should be continued beyond empathy to examine what effects other controls have on the racial divide and gender gap in death penalty support.
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Books on the topic "Empathy gaps"

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Trout, J. D. The Empathy Gap. New York: Penguin Group USA, Inc., 2009.

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The empathy gap: Building bridges to the good life and the good society. New York: Viking, 2009.

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Rutter, Emily Ruth. Invisible Ball of Dreams. University Press of Mississippi, 2018. http://dx.doi.org/10.14325/mississippi/9781496817129.001.0001.

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Although many Americans think of Jackie Robinson when they consider the story of race and racism in baseball, a long history of tragedies and triumphs precede Robinson’s momentous debut with the Brooklyn Dodgers on April 15, 1947. From the pioneering Cuban Giants (1885-1915) to the Negro Leagues (1920-1960), black baseball was a long-standing, if underdocumented, staple of African American communities. This book examines creative portraits of this history by William Brashler, Jerome Charyn, August Wilson, Gloria Naylor, Harmony Holiday, Kadir Nelson, and Denzel Washington, among others. Divided into three literary waves, the book is especially attentive to the archival contributions (and at times drawbacks) of imaginative representations of black baseball. Specifically, the book argues that African American and Euro-American novelists, playwrights, poets, and filmmakers fill in gaps and silences in recorded baseball history; democratize access to archives by sharing their research with readers; and advance countermythologies to whitewashed baseball lore. Reading representations across the literary color line also opens up a propitious space for exploring black cultural pride and residual frustrations with racial hypocrisies on the one hand and the benefits and limitations of white empathy on the other. Thus, while this book’s particular focus is black baseball, the comparative, archival mode of analysis utilized herein provides a model for analyzing literary interventions in other marginalized cultural histories as well.
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Wallis, Pete. Understanding Restorative Justice: How Empathy Can Close the Gap Created by Crime. Policy Press, 2014.

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Book chapters on the topic "Empathy gaps"

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Chare, Nicholas. "On the Problem of Empathy: Attending to Gaps in the Scrolls of Auschwitz." In Representing Auschwitz, 33–57. London: Palgrave Macmillan UK, 2013. http://dx.doi.org/10.1057/9781137297693_3.

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González, Roberto, and Siugmin Lay. "Sense of Responsibility and Empathy: Bridging the Gap Between Attributions and Helping Behaviours." In Intergroup Helping, 331–47. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-53026-0_16.

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"Understanding Customers' Expectations." In Service Marketing Strategies for Small and Medium Enterprises, 1–23. IGI Global, 2019. http://dx.doi.org/10.4018/978-1-5225-7891-8.ch001.

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The chapter seeks to provide insight into service quality by illustrating influential models in service marketing discipline: SERVQUAL and GAP model. Moreover, the authors provide literature support of both SERVQUAL and GAP model by inducing their evolution, usage, and limitations. The authors undertook qualitative research on 10 SMEs to understand the gap between consumers' expectations and service delivery. The finding indicates experience economy as a mediating factor in minimizing gaps between expectations and behavior intention on consumers. Moreover, after conducting 30 documented observations of provider-customer interactions, it was also revealed that the role of empathy plays a vital part in moderating the components (dimensions) of service quality. The authors then provide a conceptual framework based on the results revealed. As the research was conducted via qualitative approach, the limitations of the study center around the small sample size used and lack of empirical procedure, which the authors suggest be conducted as avenues of future study.
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Sandhyaduhita, Puspa Indahati, Haya Rizqi Fajrina, Ave Adriana Pinem, Achmad Nizar Hidayanto, Putu Wuri Handayani, and Kasiyah M. Junus. "Hospital Service Quality from Patients Perspective." In Hospital Management and Emergency Medicine, 550–66. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-7998-2451-0.ch027.

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This study aims to identify and analyse strategic service quality as perception-minus-expectation from patient perspective using SERVQUAL-based Handayani et al.'s framework. The result from 297 respondents shows that the criteria gaps are given as follows in descending order from the biggest gap: (1) responsiveness, (2) assurance, (3) professionalism, (4) reliability, (5) empathy and (6) tangible. Apparently, the gap for each criterion transpires to be significantly different which straightforwardly indicates the quality of the service delivered by hospitals for each criterion is still below respondents' expectations. Recommendation towards hospitals is proposed from technological point of view in forms of IT support in order to significantly improve the process as the dimension of the responsiveness criterion. Nonetheless, suggestion towards the Ministry of Health as the policy maker is also addressed that urges the establishment of policy and its implementation concerning IT support for accelerating hospitals automation.
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Gregorian, Adrineh. "Peacebuilding and Gender Inclusivity." In Women's Journey to Empowerment in the 21st Century, 385–402. Oxford University Press, 2019. http://dx.doi.org/10.1093/oso/9780190927097.003.0022.

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The work of women’s groups and organizations in conflict zones is underestimated and underresourced, yet these groups continue to be a voice of the marginalized. By examining the case of the Nagorno-Karabakh conflict between Armenia and Azerbaijan, this chapter seeks to demonstrate how women’s role in peacebuilding is pivotal and should not be trivialized. Women have proven to be more nonviolent, they have differentiated needs in conflict, and they are more successful at utilizing out-of-the-box methods. When official top-down approaches fail women, civil society organizations step in to fill the gaps. Whereas formal negotiation tactics often seem to be fruitless, out-of-the-box tools are created to develop connections and safe spaces to share, listen, and build empathy. These steps should not be overlooked; instead, they underscore that women’s inclusion in peace processes is imperative.
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"‘Gays Are the New Jews’: Homophobic Representations in African Media versus Twitterverse Empathy." In Exploring Empathy, 193–216. Brill | Rodopi, 2017. http://dx.doi.org/10.1163/9789004360846_011.

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Carstensen, Jeanne. "Overcoming the Empathy Gap." In Refugee News, Refugee Politics, 141–47. Routledge, 2018. http://dx.doi.org/10.4324/9781351049634-17.

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Burt, Robert A. "Respecting Same-Sex Relations." In Justice and Empathy, edited by Frank Iacobucci. Yale University Press, 2017. http://dx.doi.org/10.12987/yale/9780300224269.003.0008.

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This chapter deals with gays and lesbians as another group that was subjected to serious degradation akin to the terrible mistreatment of blacks. It provides a description of the tension between the judiciary and legislatures in the evolution of the relationship up to the recognition of a fundamental right to marital status for same-sex couples. The chapter characterizes the changes that took place in California, through events that involve the legislature, courts, and the public, as reflecting an egalitarian mode of deliberative authority. The most intriguing similarities between the situations of homosexuals and blacks are in the process by which the judiciary has worked its way toward the remedial attempt. When the Court resolved to change the status of both groups, a similar path was taken.
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Noguera, Pedro A. "From the Crisis of Connection to the Pursuit of our Common Humanity." In Humanitarianism and Mass Migration, 291–307. University of California Press, 2018. http://dx.doi.org/10.1525/california/9780520297128.003.0015.

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This paper explores the “crisis of connection” and the way in which the “empathy gap” has become manifest in the treatment of refugee children in schools, and in modern society generally. Despite the fact that schools in the US have historically played a central role in integrating new immigrants into American society, they are increasingly ill equipped and unprepared to respond adequately to the needs of the new wave of refugees and unaccompanied minors. Moreover, with growing hostility toward immigrants expressed by politicians, civic groups and the media, public willingness to assist schools in serving the newly arrived has eroded. This paper examines the role of schools in overcoming the crisis of connection by drawing attention to schools and districts that have responded with compassion, empathy and a willingness to develop creative solutions to address the critical needs of immigrant and refugee children. Drawing on research carried out at several such schools and through the analysis of several case studies, the paper shows how education can overcome xenophobia and hostility in schools by promoting trust, belonging, student voice, and building on recognition of "common interests" that transcend differences based on nationality and legal status.
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Moon, Chris. "Entrepreneurship and Sustainability: Plugging the Green Skills Gap with Empathy, Compassion and Connectedness to Nature." In Entrepreneurship, Institutional Framework and Support Mechanisms in the EU, 177–94. Emerald Publishing Limited, 2021. http://dx.doi.org/10.1108/978-1-83909-982-320211017.

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Conference papers on the topic "Empathy gaps"

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Surma-aho, Antti, Claudia Chen, Katja Hölttä-Otto, and Maria Yang. "Antecedents and Outcomes of Designer Empathy: A Retrospective Interview Study." In ASME 2019 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2019. http://dx.doi.org/10.1115/detc2019-97483.

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Abstract A growing body of research suggests that to uncover key needs and create successful designs, designers must holistically and empathically understand end-users. However, despite the existence of empathy frameworks and guides in design, little empirical work has investigated what influences and results from empathy, i.e. its antecedents and outcomes, at the project level. Further, the distinct roles of affective and cognitive empathic processes are rarely recognized in design, even though they are commonly addressed in psychology research. To begin filling these research gaps, this paper presents a thematic analysis of 10 semi-structured interviews with product and service designers. The designers described a variety of techniques and situations that had enabled them to cognitively understand their users’ perspectives and that had caused affective reactions, ranging from consciously searching for analogous experiences in the designer’s own life to feeling concern for users after observing difficulties in their everyday lives. While cognitive empathy and the resulting accuracy of user understanding was perceived to motivate design changes and thus the creation of more beneficial designs, affective empathy was connected to increased acknowledgement of user problems and motivation to help users. The results describe empathy in a design context and highlight differences between distinct components of empathy.
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"Empathic understanding and diversity management leadership: Facilitating greater gender diversity in European business schools." In Closing the Gender Gap. Purdue University, 2016. http://dx.doi.org/10.5703/1288284316083.

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Shetty, Devdas, and Jiajun Xu. "Strategies to Address “Design Thinking” in Engineering Curriculum." In ASME 2018 International Mechanical Engineering Congress and Exposition. American Society of Mechanical Engineers, 2018. http://dx.doi.org/10.1115/imece2018-87816.

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It is suggested by many scholars that if the goal of engineering education is to produce engineers who can critically design and create, then providing students with early opportunities to engage in creative engineering design is important. While basic design is focused on the development of new products for the individual, working towards a more sustainable world demands greater attention to designing for and with communities. Improving design education and examining design-learning outcomes requires a kind of targeted approach that could match the best practices to personalize student learning. Design is complex and design includes balancing the needs of multiple stakeholders. However, there is a gap in the preparation of design education that will be needed in a challenging environment. This paper reviews the history of design thinking in the engineering curriculum. Design thinking education starts with an understanding of its importance with socioeconomic relevance. Through observation and empathy, mapping the designer uses the listening and learning tools for mapping users unarticulated needs, working in a team environment. The designer takes time to think carefully why a certain project is considered and details which aspects of machine learning application can be applied from functional to complete success for the end users. The availability of powerful virtual reality methodologies, have made it possible to consider the realistic needs and visualize scenarios and to explore the design alternatives with new ideas before full scale resource allocation on new ideas. Mid-to-advanced level courses with experimental assignments require that students apply through experimentation the principles and concepts learned in foundation courses. The basic design tools such as axiomatic thinking, theory of inventive problem solving, design iteration and simulation using hardware-in-the loop are discussed with case studies. Consideration of product sustainability with the thoughts of design for disassembly and disposal has emerged as a major part of design thinking. Senior engineering courses center on cross and interdisciplinary design and capstone experiences so that students experience fully guided practice of device design and problem solving, simulating what they are likely to experience in the world. This paper examines the critical issues of design thinking in a curriculum from observation, empathy mapping, validation of the idea, and improvement of idea by virtual reality and machine learning, optimization of the idea by tools such as axiomatic design, hardware in the loop simulation, and finally examining product sustainability causes.
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LEONARDI DE AGUIAR, JAIRO, and Jaiarys Capa Bataglin. "QUALIDADE DO MOBILE BANKING NA PERSPECTIVA DOS USUÁRIOS." In Congresso Internacional de Conhecimento e Inovação (ciKi). Congresso Internacional de Conhecimento e Inovação (ciKi), 2020. http://dx.doi.org/10.48090/ciki.v1i1.911.

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O presente estudo buscou avaliar a qualidade dos serviços via Mobile Banking, na perspectiva dos usuários, por meio da relação entre importância e desempenho dos serviços bancários. A metodologia da pesquisa segue uma abordagem quantitativa, com característica descritiva, junto a uma amostra de 95 entrevistados. Os dados foram coletados de forma não probabilística e por conveniência. O instrumento de pesquisa foi adaptado do modelo SERVQUAL, desenvolvido por Parasuraman, Zeithaml e Berry (1988). A análise dos dados foi realizada por meio de técnicas estatísticas descritivas (frequência e média), com o auxílio do software estatístico Statistical Package for the Social Sciences (SPSS), versão 20.0. Os resultados indicam que a importância na percepção da qualidade atribuída pelos usuários é maior do que o desempenho do serviço prestado, em todas as dimensões do modelo, com os maiores gaps nas dimensões Empatia (-1,02), Confiabilidade (-1,01) e Responsividade (-1,00).
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Reports on the topic "Empathy gaps"

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Crispin, Darla. Artistic Research as a Process of Unfolding. Norges Musikkhøgskole, August 2018. http://dx.doi.org/10.22501/nmh-ar.503395.

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As artistic research work in various disciplines and national contexts continues to develop, the diversity of approaches to the field becomes ever more apparent. This is to be welcomed, because it keeps alive ideas of plurality and complexity at a particular time in history when the gross oversimplifications and obfuscations of political discourses are compromising the nature of language itself, leading to what several commentators have already called ‘a post-truth’ world. In this brutal environment where ‘information’ is uncoupled from reality and validated only by how loudly and often it is voiced, the artist researcher has a responsibility that goes beyond the confines of our discipline to articulate the truth-content of his or her artistic practice. To do this, they must embrace daring and risk-taking, finding ways of communicating that flow against the current norms. In artistic research, the empathic communication of information and experience – and not merely the ‘verbally empathic’ – is a sign of research transferability, a marker for research content. But this, in some circles, is still a heretical point of view. Research, in its more traditional manifestations mistrusts empathy and individually-incarnated human experience; the researcher, although a sentient being in the world, is expected to behave dispassionately in their professional discourse, and with a distrust for insights that come primarily from instinct. For the construction of empathic systems in which to study and research, our structures still need to change. So, we need to work toward a new world (one that is still not our idea), a world that is symptomatic of what we might like artistic research to be. Risk is one of the elements that helps us to make the conceptual twist that turns subjective, reflexive experience into transpersonal, empathic communication and/or scientifically-viable modes of exchange. It gives us something to work with in engaging with debates because it means that something is at stake. To propose a space where such risks may be taken, I shall revisit Gillian Rose’s metaphor of ‘the fold’ that I analysed in the first Symposium presented by the Arne Nordheim Centre for Artistic Research (NordART) at the Norwegian Academy of Music in November 2015. I shall deepen the exploration of the process of ‘unfolding’, elaborating on my belief in its appropriateness for artistic research work; I shall further suggest that Rose’s metaphor provides a way to bridge some of the gaps of understanding that have already developed between those undertaking artistic research and those working in the more established music disciplines.
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