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Dissertations / Theses on the topic 'Employee assistance programme (EAP)'

Author: Grafiati

Published: 4 June 2021

Last updated: 10 February 2022

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1

Manganyi, Patty Siphiwe. "Utilisation of the Employee Assistance Programme (EAP) services by employees at Polokwane Tertiary Hospital." Diss., University of Pretoria, 2015. http://hdl.handle.net/2263/53434.

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The research was conducted to assess the utilisation of the Employee Assistance Programme (EAP) by employees at Polokwane Tertiary Hospital (PTH). PTH implemented the in-house EAP model with a professional employed by the organisation in 2007. After seven years of operation, the utilisation of EAP services at PTH has not been assessed. Currently there is no information with regard to referral and current usage of the services. The problem was formulated as: lack of available evaluative data on the employees knowledge and utilisation of the EAP. The research statements of the study were as fol

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2

Pillay, Roshini. "A comparison of Employee Assistance Programme (EAP) and HIV and AIDS workplace programmes in the Gauteng Provincial Government." Pretoria : [s.n.], 2007. http://upetd.up.ac.za/thesis/available/etd-09292008-083448.

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3

Nxumalo, Lindelwa. "An investigation into the trends and patterns of requests for proposals for Employee Assistance Programmes (EAPs) from ICAS Southern Africa." Diss., University of Pretoria, 2017. http://hdl.handle.net/2263/61096.

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The study aimed to investigate the trends and patterns in Requests for Proposals (RFPs) for Employee Assistance Programme (EAP) services from ICAS Southern Africa. The sample was forty RFPs from the public and private sectors. The sample of forty was drawn from the ICAS Southern Africa archives of RFPs for 2012 to 2016, using probability sampling. The quantitative research approach was followed, using document analysis design. The researcher utilised the content analysis technique to extract the information from the RFPs and quantify it into a coding sheet. The findings reflect changes in

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4

Johnson, Yolande. "A pet-friendly workplace policy to enhance the outcomes of an Employee Assistance Programme (EAP)." Pretoria : [s.n.], 2004. http://upetd.up.ac.za/thesis/available/etd-10172005-154203.

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5

Baloyi, Vincent. "Marketing strategies during the developmental and implementation phases of an employee assistance programme in the public service (Gauteng)." Diss., University of Pretoria, 2014. http://hdl.handle.net/2263/41586.

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EAP, as part of the organizational Human Resource Management services, assists employees in dealing with challenges that affect their productivity at work. It is offered according to different approaches, depending on the size, availability of resources and nature of the organization. Employee Assistance Programmes (EAPs) provide services designed to help employees, managers and organizations meet life challenges and remain healthy, engaged, and productive. However, the services that an EAP offers in an organization need to be marketed to its users. This allows the users, who are the em

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6

Mbana, Phiwe Thando Vuyo. "A social work study on the impact of legislation on the practice of Employee Assistance Programmes in the South African mining industry." Diss., Pretoria : [s.n.], 2005. http://upetd.up.ac.za/thesis/available/etd-05062009-153805.

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7

Naidoo, Nevania. "Monitoring and Evaluation Practices of Corporate Clients of an External Employee Assistance (EAP) Service Provider." Diss., University of Pretoria, 2017. http://hdl.handle.net/2263/58522.

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This study explores monitoring and evaluation as a critical element in the success of any EAP. This forms part of Standard 27 in the EAPA-SA standards document. The monitoring and evaluation of the EAP in an organisation refers not only to the individual employee but also to the work organisation and the impact, success, and value of the programme within these two spheres. In recent years, EAPs have been recognised for returning employees to higher levels of efficiency and productivity as a result of the brief therapy offered. In order to maintain this recognition, it is critical for EAPs to d

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8

Cummings, Nicki. "Employee Assistance Program (EAP) as a context for social work practice placement." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/15314.

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The Bachelor of Social Work degree is a four year course consisting of classroom and field practicum training. In 2013, the Automotive Information and Development Centre (AIDC) and Nelson Mandela Metropolitan University agreed upon placing fourth year social work students within the Employee Assistance Programs affiliated with the AIDC. The research goal of this study is to enhance an understanding of Employee Assistance Programs (EAP) as a context for practicum training for (4th) fourth year social work students by exploring and describing the perceptions and experiences of students, campus s

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9

Mthimunye, Mokgadi Rosinah. "The perceptions of supervisors about employee assistance programme referrals within the Department of Foreign Affairs." Diss., Pretoria : [s.n.], 2007. http://upetd.up.ac.za/thesis/available/etd-07292008-161238.

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10

Dartey, Anita Fafa. "Development of an Employee Assistance Programme (EAP) for midwives dealing with maternal death cases in the Ashanti Region, Ghana." University of the Western Cape, 2016. http://hdl.handle.net/11394/5496.

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Philosophiae Doctor - PhD<br>Globally, Employee Assistance Programme (EAP) has become the most effective workplace programme used to assist employees in the identification and resolution of performance and behavioural related problems. Employees, irrespective of the sector of employment are seen as the most valuable assets of any organization and therefore their wellness is as important as the organization itself. Employees' personal or work related problems may adversely affect their health as well as their productivity, thereby impeding the growth of an organization. It is for this reason t

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11

Govender, Thiloshni. "A critical analysis of the prevalence and nature of employee assistance programmes in the Eastern Cape Buffalo City municipal area." Diss., University of Pretoria, 2010. http://hdl.handle.net/2263/27795.

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The researcher has since 1996 been involved professionally in the field of Employee Assistance and has been witness to its evolution, growing complexity and potential to make a positive impact on the development of individuals and organizations through employer-employee relationship and workplace dynamics. The motivation for this study came from an interest to gain deeper understanding of the concept and implementation of EAPs by organizations in the researcher’s immediate environment and circle of potential influence. The development of EAPs in South Africa, influenced by various professions,

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Schmidt, Gayle Anne. "The factors impacting on the well-being of Intensive Care (ICU) employees at the Chris Hani Baragwanath Hospital." Diss., University of Pretoria, 2010. http://hdl.handle.net/2263/31182.

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The goal of this study was to explore the factors impacting on the well-being of ICU employees. The objectives of the study were: <ul> <li> To theoretically conceptualise the factors impacting on employees in a hospital ICU.</li> <li> To explore the role of personal factors such as personality, behaviour risks and resilience that impact on the well-being of ICU employees.</li> <li> To explore the organisational and work related factors that impinge on ICU employees and the impact these factors have on their well-being.</li> <li> To make recommendations regarding the implementation of proactive

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13

Borien, Jason Dean. "Evaluation of the differences in perception toward stress and trauma intervention strategies in the South African Police Service." University of the Western Cape, 2020. http://hdl.handle.net/11394/8052.

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Magister Commercii (Industrial Psychology) - MCom(IPS)<br>The current crime rate in the Western Cape plays a crucial role in the exposure of police officers to stressful and traumatic events. The intensity and frequency of this exposure, if not treated, could lead to police officers experiencing comorbid disorders such as post-traumatic stress disorder (PTSD). This leads to an increased need for trauma intervention strategies to be offered, to assist police officers who are exposed to trauma in the South African Police Service (SAPS). Although trauma intervention programmes are established wit

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14

Basson, Tamsyn. "Guidelines for a sport specific Employee Assistance Programme." Pretoria : [s.n.], 2004. http://upetd.up.ac.za/thesis/available/etd-10182005-105208.

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15

Craig, Michael. "A descriptive evaluation of an employee assistance programme /." Title page, table of contents and abstract only, 1997. http://web4.library.adelaide.edu.au/theses/09MPM/09mpmc886.pdf.

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16

Smith, Davina. "Geographically Distributed Employees' Perceptions of Employee Assistance Program Access." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/6675.

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Many investigators have documented high levels of stress in the U.S. workplace and the underutilization of employee assistance programs (EAP). Researchers in other studies have concluded that an employee's perception of a service influences participation and service use. However, the perceptions of geographically distributed employees, who represent a growing population, have not been sufficiently examined. The purpose of this study was to investigate geographically distributed employees' perceptions regarding access to EAP stress management services to address the problem of EAP underutilizat

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Kamko, Margaret P. "A need assessment for an Employee Assistance Programme at the Johannesburg Hospital." Diss., Pretoria : [s.n.], 2003. http://upetd.up.ac.za/thesis/available/etd-01122004-102916.

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18

Lentsoe, Mamogani Magdeline. "A needs assessment for an employee assistance programme at Sterkfontein Psychiatric hospital." Diss., Pretoria : [s.n.], 2003. http://hdl.handle.net/2263/29525.

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Employee Assistance Programmes are the various interventions in the workplace, which are aimed at helping employees who are experiencing personal and work-related problems. The purpose of this study was to determine whether there is a need for a structured Employee Assistance Programme (EAP) at Sterkfontein Psychiatric Hospital. In this study, the researcher utilised a quantitative approach due to the nature of the research topic under investigation, which is geared towards the assessment of the needs of employees for an EAP, because she wants to base her knowledge gained on objective measurem

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Van, Wyk Dina Elizabeth. "Stressors affecting Employee Assistance Programme personnel within a call centre environment." Diss., Pretoria : [s.n.], 2006. http://upetd.up.ac.za/thesis/available/etd-06052007-114841.

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20

Mugari, Elias Levers. "The implementation of employee assistance programme at Makhado Municipality in Limpopo Province." Thesis, University of Limpopo, Turfloop Campus, 2011. http://hdl.handle.net/10386/1098.

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Thesis (MDev. ) -- University of Limpopo, 2011<br>The provision of Employee Assistance Programme in a working environment such as a municipality is very crucial. In order to determine the effectiveness of the implementation of the programme to justify its existence to the outside world and to assess the impact of its fulfilment to its objectives, evaluation is therefore necessary. The aim of this research study was to ascertain the implementation of the EAP at the Makhado Municipality in Vhembe District with special focus on the employees’ awareness of the programme, its utilization and also

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21

Namathe, Mametja Faith. "The need for an employee assistance programme at Reamogetswe Secure Care Centre, North West Province." Diss., Pretoria : [S.n.], 2004. http://upetd.up.ac.za/thesis/available/etd-09062005-124632/.

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22

Cekiso, N. A. (Neliswa Albertina). "Pricing models of employee assistance programmes : experiences of corporate clients serviced by a leading employee assistance program service provider in South Africa." Diss., University of Pretoria, 2014. http://hdl.handle.net/2263/41569.

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Pricing models of Employee Assistance Programmes: experiences of corporate clients serviced by a leading Employee Assistance Programme service provider in South Africa. Pricing models is one of the sub-standards in programme design amongst the standards outlined in the Employee Assistance Programme Association of South Africa (EAPA-SA). According to EAPA-SA (2010:5), costing an EAP should be based on sound financial principles. Such costing will ensure the best possible application of financial resources with the objective of justifying the balance between expenditure and benefits. However, p

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Simelane, Smangele Nomkhosi. "Perceptions of supervisors regarding their referral role within the Employee Assistance Programme." Pretoria : [s.n.], 2007. http://upetd.up.ac.za/thesis/available/etd-11122008-171210.

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24

Ledingwane, Migal Baleseng. "A needs assessment for an Employee Assistance Programme in the Jubilee Community Hospital." Diss., University of Pretoria, 2000. http://hdl.handle.net/2263/60733.

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This actually an investigation into the need for an Employee Assistance programme in the Jubilee Community Hospital. This programme is said to be effective in dealing with the employee's problems for it focuses on addressing all the social problems, which influence job performance. The study was conducted within the framework of a survey design. Three categories of questionnaires were designed and handed out to employees, supervisors and members of the management to complete. From their response it was clear that employees at this particular hospital experience problems which influence t

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Bessinger, Elmarie. "The development of a model for an employee wellness programme for a fast moving consumer goods organisation." Pretoria : [s.n.], 2009. http://upetd.up.ac.za/thesis/available/etd-04282009-171717/.

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26

Guqaza, Tobana Benedicta. "The role of the Employee Assistance Programme in addressing job performance of educators." Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/25516.

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The study was aimed at exploring the role of the Employee Assistance Programme in addressing the job performance of educators in the Eastern Cape Department of Education as it is affected by both personal and work related challenges. Non-probability purposive sampling was used to select schools that had once utilized the EAP and had more than ten educators in their staff establishment. One school was selected from each of the 3 clusters into which the province is divided, with cluster C having two schools chosen because of its size and demographics. A focus group interview method was used to c

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27

Zonke, Phindiwe Princess. "The experiences of employees utilizing an employee assistance programme in a psychiatric hospital." Thesis, Nelson Mandela Metropolitan University, 2013. http://hdl.handle.net/10948/d1018571.

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Employer’s assistance to employees experiencing personal problems originated in the 19th century. The term Employee Assistance Programme (EAP) was however formulated in the 1970’s in the United States and, initially, only focused on alcohol dependence rehabilitation. EAPs have since seen a paradigm shift in their focus as they now deal with the full range of problems experienced by employees such as family life or relationship issues, work related stresses, financial pressures, depression or anxiety, alcohol and drug abuse. The researcher observed that some employees in the psychiatric institu

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Piek, Stephanie Helena. "Factors contributing to the low morale of officials in the Department of Correctional Services an Employee Assistance Programme perspective /." Pretoria : [s.n.], 2008. http://upetd.up.ac.za/thesis/available/etd-11192008-171203.

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29

Mncunzwa, Gcobisa. "Exploring employees' need for the development of an employee assistance programme at a welfare organisation." Thesis, University of Fort Hare, 2017. http://hdl.handle.net/10353/5554.

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The study was conducted in order to determine the employee needs for an employee assistance programme in a welfare organisation in East London, Eastern Cape. This study was born out of a need from the management of this welfare organisation in East London who identified a need for an employee assistance Programme (EAP) within their organisation. According to management, there was a decline in productivity, and high stress levels due to high caseloads and societal demands (Leeuw, May 15, 2015). The theoretical framework that guided this research was systems theory. The rationale for using syste

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Maseko, Nomsa Rica. "An Evaluation of the Employee Assistance Programme Policy Implementation in the Department of Labour." Diss., University of Pretoria, 2014. http://hdl.handle.net/2263/46173.

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The purpose of the study was to evaluate the EAP policy implementation in the Department of Labour. The study was conducted at the Department of Labour Mpumalanga and the target population was all the supervisors in the Department of Labour in Mpumalanga. The sample size of the study was 70 supervisors in DoL, representative of all the Business Units in the organization, wherein only 41 respondents participated in the study. Stratified random sampling was utilized to draw the sample from the population by dividing the population in terms of the sub-groups. The required number of respo

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Metsing, Tumelo. "An evaluation of Employee Assistance Programme services in the City of Johannesburg Metropolitan Municipality." Diss., University of Pretoria, 2015. http://hdl.handle.net/2263/53438.

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Since the implementation of EAP services within the COJMM, EAP practitioners experience different challenges. Some of these challenges are limited funding for the EAPs, lack of awareness of EAP services and poor participation in EAPs by the employees (EAPA-SA, 2010:6).Due to the above challenges the EAP within the COJMM is not always effective and structured as envisioned by the EAP Professional Standards. Furthermore, the researcher has also observed that the intention of EAPs in the public sector has been influenced by the instruction of the Department of Public Service and Administration (D

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Kenny, Candice Leigh. "Perceptions of employers and employees on the need for an employee assistance programme in a financial services organisation in the Western Cape." University of the Western Cape, 2014. http://hdl.handle.net/11394/4230.

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Magister Commercii (Industrial Psychology) - MCom(IPS)<br>Through the Health and Safety Act, government has placed pressure on corporate organisations to exercise their duty of care and provide support to employees who may have psychological difficulties. Employee Assistance Programmes (EAP) is the one way in which organisations can fulfil their duty according to the Health and Safety Act. Human Resource is most important and valuable resource an organisation has which is often not even recognized. The effectiveness of an organisation is to a large extent dependent on the well-being of its s

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Mahlatjie, Tebogo Madiane Anna. "Evaluation of employee assistance programme in the National Prosecuting Authority with special reference to Capricorn District in Limpopo Province." Thesis, University of Limpopo, 2016. http://hdl.handle.net/10386/1750.

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Thesis (M. A. (Social Work)) -- University of Limpopo, 2016<br>This dissertation on the Evaluation of an Employee Assistance Programme determines the worth or value of the programme by assessing its effectiveness or ineffectiveness. It also seeks to determine if the target population was reached. This study evaluates the level of EAP awareness and utilization by prosecutors. It also focuses on the effectiveness of the programme in addressing their work and personal challenges. It further seeks to understand the level of referring prosecutors to the EAP by their supervisors. The study is

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Ramokolo, Mmatsatsi Elizabeth. "The exploration of the reasons for the resistance of troubled employees to utilize the Employee Assistance Programme at Aventis Pharma." Diss., Pretoria : [s.n.], 2004. http://upetd.up.ac.za/thesis/available/etd-01242005-143926.

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35

Fullard, Alexandra J. E. "An educational computer programme designed for companies in South Africa to facilitate employee housing assistance." Thesis, Stellenbosch : Stellenbosch University, 2000. http://hdl.handle.net/10019.1/51594.

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Thesis (MA)--University of Stellenbosch, 2000.<br>ENGLISH ABSTRACT: 'Housing' has been addressed as a basic human right. In South Africa this right has become a challenge, which cannot be met by the government alone. It also requires a vast contribution from the broader non-State (private) sector. This includes large companies who need to provide housing assistance to their employees. The aim of this research was to develop an educational computer programme which can be used by companies in their employee housing assistance programmes. The objectives of the research included establishin

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Nakani, Nomvuyo Constance. "The structure and operational functioning of the Employee Assistance Programme at the Universitas Academic Hospital." Diss., University of Pretoria, 2015. http://hdl.handle.net/2263/53450.

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Employee assistance programmes are workplace programmes developed to assist work organisations to address productivity issues resulting from the psychosocial problems experienced by employees. These psycho-social problems may include health, marital, financial, alcohol, drug, legal, emotional, stress, or other personal issues that may affect job performance. EAPs also serve the organisation by consulting with the organisation about matters that may have an influence on the organisational performance and by giving assistance to individual employees. In the beginning (19th century), EAPs

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Hofmeyr, Anke. "The nature of Employee Assistance Programme training practices within work organisations in the Western Cape." Diss., University of Pretoria, 2015. http://hdl.handle.net/2263/53410.

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Training in general is receiving more attention in the new evolving work environment and companies invest a lot of time, money and effort into training activities. The aim of this research study was to explore the nature of Employee Assistance Programme (EAP) training practices within companies in the Western Cape. In order to obtain the goal of the study the following objectives were formulated: ? To explore the content of EAP related training currently being presented at companies in the Western Cape. ? To explore if the current EAP related training is meeting the goals as set out by the

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Dipela, Mmaphuti Percy. "Evaluating the effectiveness of an employee assistance programme within South African police services in the Waterberg District, Limpopo Province." Thesis, University of Limpopo, 2016. http://hdl.handle.net/10386/1807.

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Thesis(M.A. (Social Work)) -- University of Limpopo, 2016<br>The purpose of the study was to evaluate the effectiveness of an Employee Assistance Programme (EAP) in South African Police services, within Lephalale Municipality, Waterberg District in Limpopo Province. The study was conducted within seven police stations. The sample comprised of 189 employees some of whom were employed in terms of the SAPS Act No. 63 of 1995 and others who were employed in terms of the Public Service Act No 103 of 1995. The sample was drawn from the population of 398 of employees using systematic random sam

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Biehl, James. "The activation of the helping professions of the South African Police Service (SAPS) with respect to an internal Employee Assistance Programme in the West Metropole." Diss., Pretoria : [s.n.], 2004. http://upetd.up.ac.za/thesis/available/etd-02072005-153014.

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Kali, Maria Nchelete. "The role of the supervisor in an employee assistance programme in a mining company / Nchelete Kali." Thesis, North-West University, 2006. http://hdl.handle.net/10394/12.

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In the occupational setting, supervisory referral is a unique tool. It allows supervisors to spot emerging problems through deteriorating job performance and refer the employee to EAP by means of confrontation and threat of disciplinary action or job loss, (Googins 8.Godfrey, 1987:147). For a variety of reasons, supervisors at Anglo-gold Ashanti may not have been carrying out their roles within the EAP sufficiently, and consequently referrals have not been made. In view of this, an exploratory study, including a literature review as well as an empirical survey was undertaken with respect to v

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Smewing, Christopher F. "An evaluation of the effects of an Employee Assistance Programme : individual well-being and organizational healthiness." Thesis, University of Nottingham, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.363636.

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Mbadaliga, Nkhangweleni Patricia. "The influence of organisational culture on the utilisation of the Employee Assistance Programme at Rand Water." Diss., University of Pretoria, 2010. http://hdl.handle.net/2263/31176.

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According to Stroh, Northcraft and Neale (2001:297-300) "an organisational culture is a system of shared values about what is important and beliefs about how things work that produce the norms and expectations of performance. Whether weak or strong, an organisation's culture has a profound influence on how work gets done. It can affect many aspects of organisational life, from who gets promoted and what decisions are made to how people dress, act and play at work. Barker (2003:141) defines EAP as services offered by employers to their employees to help them overcome problems that may negativel

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Van, Wyk Sonja. "The development of a conceptual framework for spirituality in the South African employee assistance programme context." Diss., University of Pretoria, 2016. http://hdl.handle.net/2263/60439.

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To answer the research question of "What would a conceptual framework for spirituality in an employee assistance (EAP) context entail?" an exploratory-descriptive approach was followed. A literature study was conducted to understand the construct of spirituality and the importance thereof in human functioning. Further, spirituality in practical contexts was explored, both in the workplace and in the EAP contexts. The researcher concluded that spirituality is better situated in the EAP that in the workplace setting in general. To further explore spirituality in the EAP context, a quantitative a

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Jantjie, Keitumetse Gladys. "Challenges of HIV and AIDS experienced by working women the role and response of employee assistance programme /." Pretoria : [s.n.], 2008. http://upetd.up.ac.za/thesis/available/etd-10172009-124412.

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Smith, Janine. "Employees' perceptions of the South African Police Service's employee substance abuse prevention programme in Port Elizabeth." Thesis, Nelson Mandela Metropolitan University, 2014. http://hdl.handle.net/10948/d1021183.

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Substance abuse is a major social issue within the South African Police Service (SAPS). To address this issue, the SAPS implement an Employee Assistance Programme (EAP) as an intervention to address problems that may affect the work performance of employees. Despite the existence of this programme, substance abuse is still occurring and has a negative impact on work performance. This concern has fuelled the researcher to initiate this study. The goal of this study is to gain an understanding of Port Elizabeth SAPS employees’ perceptions regarding the effectiveness of the EAP substance abuse pr

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Winwood, Mark A. "A qualitative exploration of psychological assessment delivered over the telephone in the context of an employee assistance programme." Thesis, University of Essex, 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.411273.

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September, Angela Lilian. "An exploratory study on the need for an employee assistance programme (E.A.P) : the case of Cape Winelands District Municipality." Thesis, Stellenbosch : University of Stellenbosch, 2010. http://hdl.handle.net/10019.1/4332.

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Thesis (MPA (Public Management and Planning))--University of Stellenbosch, 2010.<br>ENGLISH ABSTRACT: Employees, whether in the public or private sector, are the most valuable asset of an organisation. The human resource component of the organisation contributes toward the creation of a positive advantage for that organisation. Any organisation with high performance goals will treat people as their most valuable asset and the top priority within the organisation. Too many organisations still do not invest in the human side of the equation, but emphasise the technical efficiency which reaps fi

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Kinross, Kelly Marie. "Impact of Dominant Academic Culture on Employee Assistance and Organizational Development Programs in Institutions of Higher Education in the United States." Xavier University Leadership Studies & Human Resource Development / OhioLINK, 2019. http://rave.ohiolink.edu/etdc/view?acc_num=xavier1575472597318772.

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Metcalf, Nicolette. "Exploring firefighters perceptions of how their working experience and personal lives influence each other." Master's thesis, Faculty of Humanities, 2020. http://hdl.handle.net/11427/32803.

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The aim of this qualitative study was to explore firefighters' perceptions of how their working experiences and personal lives positively and negatively influence each other. The purpose of this study was also to understand firefighters' perceptions of the support that is currently available to them and what further support they require, in order to cope with the demands of work and personal relationships. The research was conducted in two research settings and permission was gained to conduct the research from the City of Cape Town's Research Department and the Fire Chief of the Fire and Resc

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Rakepa, Thethiwe Thelma. "The implementation of employee assistance programme of the Department of Education : a case study of Motheo district in the Free State Province." Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/19932.

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Thesis (MPA)--Stellenbosch University, 2012.<br>ENGLISH ABSTRACT: The primary aim of the Employee Assistance Programme (EAP) is to make a positive contribution towards maximum employee productivity and effectiveness in the workplace. Various organisations implemented EAP, but the achievement of aims and objectives need to be investigated in order to ascertain whether the service is successful. In order to achieve the latter, the present study was therefore designed with the primary aim of evaluating the effectiveness of the EAP services in the Free State Department of Education, Motheo Distri

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