Dissertations / Theses on the topic 'Employee motivation – Research'

The objective of this study was to investigate what the critical elements were for an employee performance appraisal system (EPA) to be effective and successful and whether the latter would enhance employee engagement. The study hypothesised that three elements, namely the level of trust in the appraiser, communication by the appraiser and the level of training of the appraiser would be critical to achieve an effective EPA. Effective performance appraisal is known to benefit organisations by helping them measure performance, motivate employees and most commonly help to make HR related administrative decisions, such as promotions and rewards. The study was conducted in a national public entity, which is constituted and mandated in terms of the PPEC Act, No 9 of 1983, to perform cold chain services and also under the APS Act, No.119 of 1990. The organisation studied also delivers inspection and food safety services for perishable products as mandated by the Department of Agriculture, Forestry and Fisheries. The research adopts a survey approach where self-administered questionnaires were used to gather data from the employees to measure their opinions of the measured elements of the employee performance appraisal (EPA). The surveys were issued to a total of 150 employees within the organisation and a total of 82 usable surveys were returned. The findings of the study revealed that the employees were generally satisfied with the level of competency, training of, and trust in, the appraiser, but there was still work to be done in improving the system and making it more successful and rewarding. Communication by the appraiser was found to be not significantly related to the effectiveness of the current performance appraisal system.

Managers spend 75% of their time actively communicating with employees. Effective leadership communication is fundamental to employee job satisfaction. The purpose of this phenomenological study was to explore how communication strategies that government agency leaders use may motivate greater employee job satisfaction. Twenty employees of a government office in Florida were the general population sample. The motivational language theory helped explore the nature of job satisfaction by focusing on leadership and employee communication strategies. Leadership communication influences employee motivation through incorporating 3 categories of utterances: empathetic (illocutionary) language, direction-giving (perlocutionary) language, and meaning-making (locutionary) language. The Van Manen selective approach helped code and the Stevick-Colaizzi-Keen method helped analyze the participants' transcribed face-to-face interviews. Member checks and data saturation ensured the findings trustworthiness. The findings developed from coding and analyzing data led to the discovery of 4 themes: empathetic language, direction-giving language, meaning-making language, and job satisfaction. The 2 most important themes, direction-giving language and meaning-making language, help motivate job satisfaction by explaining how leadership advice, clear instructions, and leadership stories pertaining to primary events from the agency's past provide direction and a feeling of job satisfaction. Social implications of this study include creating and improving organizational communication best practices and guidelines to help leaders communicate information effectively and to motivate regional governmental organization employee job satisfaction.

The thesis is concerned with the analysis of satisfaction of employees in the company AG Transport, s.r.o. The theoretical part is devoted to introducing the issues of satisfaction of staff. The analytical part is then focused on the description of the company. The analysis itself will be conducted through a questionnaire. Based on the results of this survey, suggestions on improving the satisfaction of the company’s workers will be expressed.

The aim of this Master's thesis is to define which measures could increase employee engagement in a particular department of an international company. The main task of this paper is to provide comprehensive and useful guide leading to better efficiency, productivity and employee satisfaction. In terms of methodology the research is based on three steps -- analysis of current situation in the company, research and finally design of program to support employee engagement. Firstly, the theoretical approaches to engagement and motivation are analysed on the basis of qualitative research. Secondly, the internal documentation providing an overview of current state in the organization is analysed. Thirdly, a quantitative research is organized and the main engagement drivers are identified. The research was undertaken by using methods of survey, informal interviews and observation. Research was followed by verifying hypotheses. Based on the qualitative and quantitative research a system of measures was proposed. This should lead to increase of employee engagement and should be a guide for managers' decision making. The recommendations relate to rewards and recognition, carrier opportunities, work environment, work itself and perception of the company.

Problematik: Precis som många andra turismföretag så präglas dykföretag av säsongsarbete. Under lågsäsongen arbetar året runt personalen med få turister och kollegor och under högsäsongen arbetar de intensivt tillsammans med säsongsarbetare i ett halvårs tid i en destination full av turister. När lågsäsongen närmar sig minskar turistmängden och säsongsarbetarna. Det är en livsstil för båda grupperna, men också en tillfällig period för säsongsarbetarna och en vardag för året runt personalen. Personalen har således olika förutsättningar, intressen och behov och deras arbetsmotivation skiljer sig beroende på om de är åretruntarbetare eller säsongarbetare. Som arbetsgivare är det viktigt att ha förståelse för dessa skillnader för att kunna motivera personalen på bästa möjliga sätt, både under de stillsamma och de hektiska perioderna.

Syfte: Syftet är att klargöra vilka motivations- och välmåendefaktorer som driver de åretruntanställda och säsongsanställda på Kon-Tiki att arbeta i en verksamhet med sådana speciella arbetsförhållanden, vad som motiverar dem att prestera sitt yttersta både för sin egen och företagets skull. Detta bidrar till en ökad förståelse för hur man som chef ska kunna leda och arbeta med motivation och välmående av anställda inom ett dykföretag i turismbranschen. Syftet är även att se på om det finns skillnader och likheter mellan grupperna angående deras syn på motivations- och välmåendefaktorer.

Metod: Vi valde att göra en kvalitativ undersökning för att få en djupare förståelse för vår problematik och vårt syfte. Arbetet innehåller litteratur om psykosocial arbetsmiljö, motivation, välmående och tourism employee management. Teorierna baseras främst på Herzbergs två-faktor teori, Hackman och Oldhams arbetskaraktäristiska modell för arbetsmotivation samt Karasek och Theorells krav-kontroll modell. Det empiriska materialet är insamlat via intervjuer med anställda på Kon-Tiki. Intervjufrågorna är baserade på 25 faktorer vilka har betydelse för den psykosociala arbetsmiljön.

Resultat: Tillsammans skapar faktorerna en helhetsbild av upplevelsen av att vara arbetstagare på Kon-Tiki och de är därför lika viktiga för personalens motivation och välmående. Åretruntarna är generellt mer nöjda på Kon-Tiki än vad säsongarna är. Detta kan bero på att åretruntarna har varit anställda länge, arbetar året runt och därmed har god insikt om verksamheten samt bättre kontakt med ledningen, vilket gör att de har ett större inflytande och ansvar. Säsongarna arbetar endast för en tillfällig period och har kanske inte samma företagstänk som de tillsvidareanställda har, vilket gör att de ser olika på saker. Trots detta, och att man mest umgås med personer inom sin egen grupp, upplevs gemenskapen vara bra. Resultatet visade att anställningsformen har stor betydelse för den anställdes upplevelser av att vara arbetstagare på Kon-Tiki. Deras förutsättningar och behov skiljer sig, vilket måste beaktas av ledningen i dennes arbete mot en mer nöjd och motiverad personal.

Problem: Diving companies are distinguished by seasonal work just as many other tourism companies. The all year around staff work with few tourists and colleagues during the low season and during the high season they work intense for six months together with seasonal workers in a destination full of tourists. When the low season approaches, both the tourists and seasonal workers decrease. It is a lifestyle for both groups, but a temporary period for the seasonal workers and an everyday life for the all year around workers. So the staff have different conditions, interests and needs and their work motivation differ depending on if they work all year around or seasonal. It is significant to have understanding for these differences as an employer to be able to motivate the employees in the best way possible, both during the tranquil and hectic work periods.

Purpose: The purpose is to clarify which motivation and well-being factors that strive the all year around workers and seasonal workers at Kon-Tiki to work in a business with such special work conditions, what motivates them to perform to their fullest both for their own and the companies sake. This contributes to a greater understanding for how managers can lead and work with motivation and the well-being of employees in a diving company and in the tourism business. The purpose is also to see if there are differences or similarities between the groups.

Methodology: We chose to do a qualitative study to be able to get a deeper understanding of our problem and purpose. It includes literature about psychosocial work environment, motivation, well-being and tourism employee management. The theories are mainly based on Herzbergs two-factor theory, Hackman and Oldham's Job Characteristics Model and Job Design as well as Karasek and Theorell's demand-control model. The empirical material was collected through interviews with employees at Kon-Tiki. The interview questions are based on 25 factors that have significance for the psychosocial work environment.

Results: Together the factors create a comprehensive view of the experience of being an employee at Kon-Tiki, why they are equally important for the employees' motivation and well-being. The all year around staff are generally more pleased at Kon-Tiki than the seasonal workers. Reasons might be the fact that the all year around staff have been employed for a long time, work all year around and therefore have a greater knowledge of the company and a better contact with the leadership, which gives them more influence and responsibility. The seasonal staff only work for shorter periods and might not have the same business think as the others, which might cause their different opinions. In spite of this, and the fact that the personnel mostly associate with people within their own groups, they believe they have a good fellowship at work. The results show that the type of employment has a big significance for the employee's experience of being an employee at Kon-Tiki. Their conditions and needs differ, which must be considered by the management in their work towards a happier and motivated personnel.

Researchers and practitioners have linked the survivability of organization to their ability to manage their knowledge resource. This ability of the organizations depends on providing the technological support for the creation of knowledge, organizational structures (such as the organization reward systems) and the willingness of their employees to share their knowledge. Developments in information and communication technologies have facilitated organizations in developing the infrastructures that are required for the dissemination of knowledge. Organizations are thus left with the challenge of developing organizational structures that will motivate knowledge sharing among its employees. The knowledge sharing problem, which was once seen as an issue of capturing can codifying information, is now seen as a challenge of motivating individuals, the true owner of knowledge, to share their valuable resource. Behavioural scientists have taken interest in knowledge sharing as a form of helping behaviour which is directed at the organizations or member within the organizations. Although organizations have great desire that their managers engage in this behaviour, it is the discretion of their employees whether they want to share or withhold their knowledge. Organizational structural control mechanisms (such as the performance evaluation systems) have limited success in enforcing such behaviour as there are no means of measuring its outputs. Organizations depend on their incentive systems to motivate knowledge sharing. Research into motivation indicates that there is no easy fix to achieve this. Organizations have to balance the use extrinsic and intrinsic motivators, considering the specific motivational requirements of their employees. Motivational interventions, such as the use of incentives, are dependent on the level of trust the employees have in their managers and the organization in whole to deliver on those incentives in a fair and equitable manner. Where trust levels are not sufficient, employees tend to ignore such incentives and tend to further disinvest discretionary efforts. The current study used the psychological contract theory as a frame work for understanding the dynamics of the employee-employer exchange. The central premise of the theory is that employees tend to lose trust in the organization or the agent of the organization, when they perceive that their expectations have not been met. In addition to the lost of trust, psychological contract violation is also negatively associated with desirable organization behaviours and attitudes – such as commitment, in-role and extra-role effort – and is positively associated with undesirable organization behaviours and attitudes such as intention of turnover. The current study used a qualitative research design to investigate how the violation of the psychological contract can add to the ineffectiveness of the organization incentive system to motivate knowledge sharing. Using semistructured interviews the participants were provided with short scenarios (vignettes) which simulated occurrences of psychological contract violation. The participants, acting as informants, responded to question with regards to how the situations depicted in the vignettes would affect the vignette characters’ work behaviours, specifically their desire to share knowledge.

Diese Arbeit beschäftigt sich mit der Motivation von Mitarbeitern an öffentlichen wissenschaftlichen Einrichtungen. Anhand einer Mitarbeiterumfrage am Leibniz-Institut für Agrartechnik Potsdam-Bornim e. V. werden mehrere Hypothesen untersucht, die auf der Self-Determination-Theory basieren. Die Analyse zeigt, dass viele Befragte eine hohe autonome Motivation aufweisen. Insbesondere das Gefühl, Wahlmöglichkeiten und Gestaltungsspielräume bei der Arbeit zu besitzen, beeinflusst die Motivation positiv. Während Führungskräfte dieses Gefühl der Autonomie stärken können, haben Charaktereigenschaften keinen Einfluss hierauf. Darüber hinaus zeigt sich, dass in der Wissenschaft ein Gefühl der sozialen Eingebundenheit im Arbeitskontext keine bedeutende Rolle zu spielen scheint.
This thesis deals with the motivation of employees at public scientific institutions. Based on a survey conducted at the Leibniz Institute for Agricultural Engineering Potsdam-Bornim e. V., several hypotheses, grounded on the Self-Determination-Theory, are investigated. The analysis shows that many respondents have an autonomous motivation. In particular, having feelings of choice and leeway regarding the work positively affects motivation. While leaders can strengthen this feeling of autonomy, personality traits have no influence. Furthermore, a feeling of relatedness within the work place seems to play no significant role in scientific contexts.

The impact of the Contact Centre workplace upon employee satisfaction or wellness is attracting the attention of researchers across the globe. Over 10 years of research has resulted in recommendations about how Contact Centres should be managed and how the jobs of Contact Centre agents should be designed. There is growing concern that the current practices result in significant psychosocial risk factors which are ultimately harming the Contact Agents and less obviously the bottom line of their organisations through emotional exhaustion, stress, employee absenteeism and turnover. The aim of this study was to explore whether Contact Centre managers were aware of these recommendations, in particular those relating to the design of motivating, satisfying and “healthy” jobs. Using an expanded Job Characteristic Model, this descriptive study explored the level of awareness of New Zealand Contact Centre managers (n=20) regarding the recommendations about the design of jobs, and what changes, if any, have occurred as a result. Where changes have not been forthcoming, the study explored the constraints which were preventing or limiting change. The results of this study indicated that there is a low level of awareness of the research recommendations, that approaches to improving the management and design of Contact Centre agents roles are ad hoc, and that there is a level of resistance in providing agents with autonomy to manage their day to day roles. Some efforts to increase task and skill variety have been made but these are also ad hoc rather than built into the job. As a result of this study, it appears that Contact Centres in New Zealand are still adopting a mass production model of management. This study has implications for Contact Centre managers and senior organisational managers, these are discussed. Limitations of the research, implications for Contact Centre Managements are highlighted and areas for further research are highlighted

Background: Contemporary research has been studying what motivates employees in different working fields. In this study, Herzberg’s research is examined in order to take a closer look at the motivation of customer service employees. Purpose: The purpose of this study is to examine how the employees of customer service are motivated to work by mainly relating this study’s results to Herzberg’s research. Method: The study method is a case study with qualitative research including semi-structured interviews and snowball sampling approach. Theoretical framework: The fundamental theoretical framework in this study consists of Herzberg’s two-factor motivation theory. Empirical material: The empirical material in this study consists of ten customer service employees. All the empirical data has been collected through face-to-face contact. Conclusion: The overall picture of the empirical material is that the customer service employees are motivated by these Herzberg factors: “Salary”, “Interpersonal relations”, “Policy and administration”, “Achievement”, “Recognition”, “The work itself”, “Responsibility”, “Advancement” and finally “Possibility of growth”.

The major focus of this study was the identification of factors that motivate teachers to participate in professional growth and development activities. Although teachers may be motivated to participate in staff development for different reasons, it was hypothesized that common factors forming an identifiable incentive profile could be found. Within the focus of the study, three primary questions were asked: (a) What are the needs, incentives or motivators that influence teachers to further their professional development? (b) What are the relative strengths of the various needs, incentives or motivators? and (c) How do the incentive structures of teachers differ based on a set of demographic variables and attributes? Answers to Question (1) were formulated in the process of conducting a literature review of staff development, general motivation theory and teacher motivation theory, and while developing the research instruments used in the study. Questions (2) and (3) were answered by analyzing the results of the research instruments after they were administered in survey format to study respondents. The study instruments (Work Motivation Profile and Staff Development Motivation Profile) utilized the technique of paired comparisons. Respondents were asked to weight two statements that corresponded to levels of Maslow's (1954) and Herzberg's (1959) five-tiered motivation constructs. The analysis unit examined in the research study consisted of all teachers, kindergarten through twelfth grade, in the state of Washington during the time period 1986-1987. A systematic sample of 2000 was drawn from the approximately 39,500 teachers in the state. Of the 2,000 surveys mailed to teachers, 770 were usable for the study. There were four major findings from the study: (a) The strongest need that prompted teachers in this sample to participate in professional growth and development activities was the intrinsic motivation of Self-Actualization. The second greatest source of motivation was Social needs; (b) Basic, Status, or Security needs were secondary motivators; (c) Years of experience, major work assignment, size of school district and proportion of household income attributable to school district salary had significant, though weak, effects on the need structures of teachers; (d) Despite subtle differences, the basic teacher profile remained constant: the five needs motivating teachers to participate in professional growth and development, in descending order of strength, were Self-Actualization Needs, Social Needs, Basic Needs, Status Needs, and Security Needs.

Tato diplomová práce hodnotí způsob řízení lidských zdrojů ve společnosti DSG International SSC s. r. o. Na základě teoretických východisek se zabývá rozborem jednotlivých personálních činností. Dotazníkové šetření odhaluje silné a slabé stránky týkající se spokojenosti zaměstnanců a charakteristických rysů jejich práce. Navržené kroky na zlepšení poskytují možnost jak v budoucnu dosáhnout větší efektivity v oblasti řízení lidského kapitálu.

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The individual values researches have gain growing attention of the academy, specially by it??s predicting expected behavior condition. The Schwartz Value Survey (SVS) identifies, evaluates and allows the prioritization of the human values by its relative importance. The objective of this article, exploratory research, is to apply the SVS in the board members population of the brazilian corporations, listed or not, in the BMF&Bovespa. The results allow the evaluation of the influence, the compatibility and conflict of the relation between value-behavior in both Corporate Governance systems; the pro-shareholder and pro-stakeholder. The conclusions obtained, in the sample of 121 board memebers, indicates that significative axiological priorities differences in the individuals values belonging to each of the corporate governance systems could be noted
As pesquisas dos valores individuais t??m ganhado aten????o crescente da academia, especialmente quanto ?? predi????o de comportamentos esperados. O Invent??rio de Valores de Schwartz (IVS) identifica, avalia e permite priorizar os valores humanos em fun????o de sua import??ncia relativa. O objetivo desta disserta????o, de car??ter explorat??rio, ?? aplicar o IVS na popula????o de conselheiros de administra????o das empresas brasileiras, listadas ou n??o, na BM&FBovespa. Os resultados permitiram avaliar a influ??ncia, a compatibilidade e o conflito da rela????o valor-comportamento nos dois sistemas de Governan??a Corporativa: o pr??-shareholder e o pr??-stakeholder. As conclus??es alcan??adas, na amostra de 121 conselheiros de administra????o, sugerem que existem diferen??as na prioridade axiol??gica dos valores dos indiv??duos pertencentes a cada um dos sistemas de Governan??a Corporativa

Organizations in the age of modern technology have a diverse workforce, who are spread around the globe, and the business leaders of the 21st century need to understand how best to manage, overcome new challenges, and know the various skills of team members to capitalize on their differences and unique skills. To allow those geographically dispersed workers to reach their full potential and facilitate team success. Global virtual teams (GVTs) operate in complex environments characterized by diverse cultural and organizational elements. The primary purpose of this correlational and nonexperimental quantitative research was to examine the impact of transformational leadership on GVTs, their productivity, and job satisfaction with leadership effectiveness. Using the Multifactor Leadership Questionnaire (MLQ) and the Job Satisfaction Survey (JSS), data analyzes were completed through SurveyMonkey.com and SPSS software. The study measured transformational leadership, the independent variable, by the leader's ability to motivate workers to be satisfied and productive, and by the leader's effectiveness in the organization. Data were assessed by frequency analysis, moderation analyzes, and multiple regression analysis on the dependent variables of job satisfaction, leadership effectiveness, and productivity. The findings from this study reinforced the positive relationships found between transformational leadership, employee productivity, and leadership effectiveness in GVTs. Results also showed that motivated employees increase productivity and help in the organization's growth. Implications for positive social change included improvements in GVT interactions to increase the exchange of diverse ideas that lead to increased productivity and job satisfaction.

Magister Bibliothecologiae - MBibl
The study examines job satisfaction among research librarians in selected research libraries situated in the Western Cape region. Many studies worldwide have been done on job satisfaction in various subject fields including librarianship. The theoretical framework for this study refers however only on the Job Characteristics Model (JCM) (1976) of Hackman and Oldham. The reason why this model was chosen was because this model was the most appropriate model given the nature of the study, even though there are other models available. A brief overview of the other theoretical models namely; Maslow's (1943) hierarchy of needs and Herzberg's (1954) two factor theory of motivation are discussed as a starting point of this research study. Research librarians work under stressful conditions given the need to produce successful end results.

Syftet med studien är att erhålla ökad förståelse för hur medarbetare upplever att arbetsmotivation kan främjas och ledarens påverkan på främjandet av arbetsmotivationen. Vidare undersöks vilka faktorer som verkar  motivationsfrämjande för medarbetarna i den organisation där studien utförts samt hur väl deras arbetsmotivation främjas. Studien utgår ifrån en kvalitativ metod och det empiriska materialet har insamlats genom åtta intervjuer på medarbetarnivå. Studiens resultat visar att medarbetarnas arbetsmotivation främjas genom flera faktorer, bland annat sociala faktorer och lönen betonas. Medarbetarnas motivation främjas men skulle kunna främjas mer än vad den gör idag genom ett antal motivationsfrämjande faktorer som diskuteras. Ledaren har påverkansmöjligheter över flertalet av de faktorer som skulle kunna höja medarbetarnas arbetsmotivation. Fokus bör därför riktas mot dessa motivationsfrämjande faktorer.
The purpose of this study is to contribute to increased knowledge about how employees´ perceive that work motivation can be enhanced and the leaders’ impact on it. Furthermore the authors wish to examine which motivational factors that contribute to employees’ work motivation in the organization where the study was conducted and how well their work motivation is promoted. A qualitative method has been used to conduct this study and its material has been gathered from eight qualitative interviews with employees in the organization. The result shows that several factors contribute to the work motivation, for example the influence of social factors and the salary is stressed. The work motivation could, through a series of motivational factors, be more promoted. The manager plays an important role and can influence most of the motivational factors that are needed for enhancing the employees’ work motivation. Focus should therefore be directed towards these motivational factors.

The subject of my diploma thesis is motivation and stimulation of employees in the Otis Company. This thesis is divided into two parts and includes theoretical and practical elaboration of the issue. The first part provides a theoretical basis related to motivation, stimulating and remuneration of employees. In the practical part I analysed the current situation of the chosen company. Based on detected results I identified key problem areas and I made a proposal for improving of existing incentive system.

The aim of this thesis is to analyze the satisfaction of employees in the company Vigour a.s. and to propose measures leading to removal of deficiencis. The introduction describes the issues and the aims of this thesis. Based on a theoretical basis which appears in the first part and after becoming familiar with the company the hypothesis are set, the research metodology is described and the tools for data collection are specified. Research is implemented through questionnaire survey, observation and informal interviews. It focuses on the content and nature of work, its organization, compensation and employee benefits, training, personal development, career growth, work environment, relationships with colleagues, superiors and the perception of the company. The practical part contains the results of research and verification of hypotheses. Based on identified deficiencies the measures for improvement are set.

Employee engagement and training & development, as a human resources management practice, has been extensively studied across the world. These studies tested employee engagement and training & developments’ effect on various measures of performance. The bulk of these studies were conducted in North America over the past three decades with more studies emanating from other parts of the world for the better part of the past decade. Studies largely found a positive correlation between these two variables and the specific measure of performance being tracked. This research seeks to determine whether the effect on perceived performance would be similar when testing employee engagement and training & development within the South African context. A quantitative approach was adopted and proved that both training & development and employee engagement has a positive result on perceived performance. The relationship between training & development and employee engagement was ambivalent.
Dissertation (MBA)--University of Pretoria, 2014.
zkgibs2015
Gordon Institute of Business Science (GIBS)
Unrestricted

M.A.
Employee Assistance Programs (EAP) can be defined as programs, sponsored by management and labor, that are specifically designed to identify and assist employees and their families with various difficulties that impair personal and occupational functioning. Adventist Community Services (ACS) is a welfare organization that identified the need within the organization for such a program. A needs assessment to determine the specific needs of employees and volunteers with regard to such a program is however necessary before it can be designed. The aim of this study is therefore to conduct an exploratory investigation into the needs of ACS employees and volunteers with regards to an EAP. The objectives of the study were firstly to determine the level of social functioning of respondents by using 25 subscales of the Multi-Problem Screening Inventory. From the analysis of the data gained through this instrument areas of concern (for example, self-esteem, depression, partner relationships, etc.)were identified that are to be incorporated in an EAP for the organization. Secondly, the Index of Job Satisfaction was administered in order to establish the level of job satisfaction of respondents. The majority of respondents reported a clinically significant level of job dissatisfaction, which provides a base line measurement for later evaluation of the EAP to be designed, as well as an indication of the necessity of such a program. The last objective of this study was to give clear guidelines for the development of an EAP for ACS,. including the structure and content of such a program. An inhouse model providing a comprehensive range of services is recommended and specific areas of emphasis were identified (for example, time management and productivity, etc.). The literature review that was embarked on for this study served as a theoretical basis for the study as well as for the designing of an additional questionnaire. This questionnaire was used to gather demographic information and practical details about the implementation of an EAP.

Orientation: The ubiquitous challenging economic climate in South Africa and globally makes it incumbent on South African companies to reconsider their current reward policy and practices if they are to maintain and foster global economic competitiveness. This coupled with the fact that motivation in the workplace has always been a conundrum for managers and human resource practitioners alike. This dilemma becomes an obstacle to organisational effectiveness and hinders competitive advantage when employee morale is low and performance levels decrease. Research purpose: The primary aim of this study was to investigate the influencing factors of employee demographics and motivation type on rewards mix preferences. Motivation for the study: The war for talent is accelerating and the globalization of economies and world markets places pressure on companies to perform well and to maintain optimal performance levels. The workplace in South Africa is not exempt from these pressures and the nature of the workplace is changing every day. Employee engagement dynamics are changing and require deeper insight into what appeals to employees, what motivates them to perform and what will retain good resources. This knowledge would further assist organisations to create reward mix programs that appeal to both extrinsic and intrinsically motivated persons as different motivation types are triggered and stimulated by different types of rewards and adds value by examining the effects of demographical factors (such as age, race/ethnicity and gender) on employees’ perspective of reward mix giving depth to existing insights into what drives whom and at what price. Research design, approach and method: This research followed a quantitative, empirical and descriptive study of reward preferences through the administration of an online questionnaire survey via email. The data was analysed using non-parametric test for variance between dependent and independent variables, factor analysis, ANOVA and MANOVA testing.
Dissertation (MBA)--University of Pretoria, 2014.
pagibs2015
Gordon Institute of Business Science (GIBS)
Unrestricted

Employees are important endorsers and gatekeepers to authentic conversations brands want to have with their consumers. This research focuses on predictors of employee endorsement. The purpose of the study was to investigate how internal marketing, internal engagement and perceived external prestige influence employees’ propensity to engage in positive word-of-mouth conversations about their company’s brands to their families, friends and close networks. Although the concept of word-ofmouth has received a lot of attention from researchers and practitioners alike, few studies have focused on the perspective of the initiator of word-of-mouth conversations, especially if the sender is employed by the brand being endorsed. From the literature reviewed an endorsement model was developed testing relationships between the constructs of (independent) internal marketing, internal engagement prestige and (moderating) perceived external prestige with (dependent) employee endorsement. A quantitative study was conducted through an email-based survey for which data from 156 employees from a South African bank was used to test hypotheses. A moderated regression was applied to establish the model fit to the data collected. The results of the model confirm that internal marketing and internal engagement are important predictors of employee endorsement. Although an organisation’s external prestige is theoretically important to employees, data reveals that the variable does not have a significant bearing on the relationships between internal marketing and internal engagement with employee endorsement. These findings are relevant for businesses seeking to leverage their employee potential not only in strengthening their branded services when servicing customers also growing their client base with an engaged customer base emanating from authentic trust relationships.
Dissertation(MBA)--University of Pretoria, 2014.
zkgibs2015
Gordon Institute of Business Science (GIBS)
MBA
Unrestricted

碩士
大葉大學
管理學院碩士在職專班
99
This study examines the relationship among transformational leadership, employee competency, employee motivation and organization commitment. It also tests the moderation effect of employee competency and employee motivation on transformational leadership and organization commitment. This research utilized the method of questionnaire survey. The subjects are the SMEs in Taiwan. 700 questionnaires are released and the retrieved valid ones are 177 copies. Then, by the research methods of descriptive statistics, reliability and validity analysis, t-test, Pearson’s correlation analysis, and regression analysis to prove and explore the relationship among transformational leadership, employee competency, employee motivation and organization commitment. The results of this study are as follows: (1)transformational leadership is positively relate to organization commitment; (2) employee competency has moderation effect in the relationship between transformational leadership and organization commitment; (3) employee motivation has moderation effect in the relationship between transformational leadership and organization commitment. Based on the results of the research, some suggestion and future related study are proposed.

The aim of this study was to compare motivational techniques used in analytical laboratories in South Africa from. The three different size laboratories selected were: Those in large corporations, those in smaller companies and contract laboratories located in Gauteng. The researcher attempted to find an underlying lack of motivational techniques being applied in this particular industry. This was achieved through a qualitative interpretation of data gathered during interviews with the laboratory managers. The interviews investigated the motivational techniques being applied in accordance with well known theories on what motivates employees. The three laboratories selected were chosen because of their unique circumstances and to be able to ascertain if the motivational techniques being applied differed between laboratories as a result of the size of their environments. A literature review was conducted detailing the findings of well known authors and their theories on what motivates people. The research of Hertzberg, McClelland, Maslow and others mentioned in the review gave evidence to support the concept of motivation in terms of: What motivates employees and evidence that motivated employees work better improving productivity. The research methodology was a qualitative analysis of responses to semi-structured interviews with the laboratory managers of the selected laboratories. The questions were divided into three sections. The first section dealt with the interviewee’s demographics. The second section focussed on the environment within the laboratory. The third section dealt with laboratory motivators being applied relative to the theories discussed in the literature review. From the results it was apparent that motivators were generally well applied in all three laboratories within the constraints of the organisations size and opportunities available. The research was successful in demonstrating the influence of the work environment on motivators being applied as well as recognising common motivational techniques used between laboratories and organisations. Future studies should focus on the effectiveness of motivators being applied from the perspective of an analyst. Following this their views should be compared with the opportunities made available by the organisation and the way in which they are applied by the laboratory managers from different laboratories.
Dr. D. J. Theron

Indiana University-Purdue University Indianapolis (IUPUI)
In order to help individuals feel more engaged within work organizations and more satisfied with their jobs, employers have started to administer stay interviews within organizations, with the end goal being to retain organizational members. Stay interviews have become a proactive solution to the retention problem and have been seen as an alternative to the exit interview. This study proposes that through the use of stay interviews, organizational members will feel more engaged, satisfied, and committed to an organization, which will ultimately result in the retention of organizational members.

碩士
南華大學
管理科學研究所
94
The life insurance has high professional, complicated and variation business. It is big to an insurance policy at a great amount of deal, small to at several yuan, closely linked with staff member. Effective management and service, can not merely safeguard the custom rights, also can encourage the sales man service spirit, even more can propose the efficiency of serving in further. The sales man''s professional and working attitude has important result of the service quality to the life insurance company. The purpose of this study was to examine the relationship among organization change、leader''s behavior、motivation system 、job stress、job involvement and burnout in life insurance employee. The study adopted questionnaires to get the real answer from the personnel of Cathay Life Insurance Company. Of the 2460 questionnaires sent out, 542 were returned, among which 77 were valid exclusive of 465invalid. The returned rate of valid questionnaires was 18.9%. 　 　　The study was involved in (1) the difference of individual characteristics in all variables, (2) the correlations among variables, (3) the interaction between variables, (4) the difference of variables from different groups, and (5) the causality between variables. This study has adopted SPSS FOR WINDOWS as the tool for statistical analysis. The methods for analysis of sample data were as follows: factor analysis, reliability analysis, descriptive statistics, T-test analysis, single factor variant analysis (one-way ANOVA), subsequent inspection, Pearson correlated analysis, cluster analysis, regression analysis, path analysis and so on. 　 　　There are four major finding in the research as follows： 　 　　1. The individual characteristics had shown significant difference in the variables of organization change、leader''s behavior、motivation system 、job stress、job involvement and burnout in life insurance employee . 　　2. Organization change、leader''s behavior、motivation system 、job stress、job involvement and burnout in life insurance employee had significantly positive and negative correlations with each other. 　　3. Organization change、leader''s behavior、motivation system 、job stress、job involvement in life insurance employee had significantly positive and negative effects in part on burnout. 　　4. The path analysis had also shown that organization change、leader''s behavior、motivation system 、job stress、job involvement in life insurance employee had significantly positive and negative effects in part on burnout. 　　The above inclusions can be shared with entrepreneur and concerning scholars. They also provide the basis of the future direction with concerning researchers.

M.A.
Literature studies have shown that the organization, as well as the individual in the organization is directly affected by violence. The reasons and characteristics of violence have an emotional impact on the employee, and requires of him to work through the impact of incidents in his own time. The result of this process is delayed psychological growth, less creativity which eventually has an impact on productivity. Workmotivation is the force behind reaching goals individually as well as for the organization. External factors which includes violence, have an influence on the employee's ability to feel satisfied in his work situation. The goal of this research study is to determine if Eskom employees that were exposed to incidents of violence have a workmotivation profile that can be identified. A sample was selected with available statistics in Eskom, as well as the snowball method. The sample included 220 respondents. The respondents completed a unstuctured questionnaire, where they had to identify incidents in their work situation that made them feel good / happy, and incidents that made them feel bad / unhappy. The questionnaire was developed by Frederick Herzberg (1968) as part of his motivation hygiene theory where factors of worksatisfaction and rkdissatisfaction were identified. The results were computerized, and quantified by means of descriptive statistics. A workmotivation profile was constructed from the data. The study confirmed that a workmotivation profile of employees that have been subjected to incidents of violence can be identified. Determinants of worksatisfaction and work dissatisfaction were identified as responsibility, supervision, content of work, recognition, promotion, circumstances at work, personal circumstances and violence. On this profile violence received the highest percentage as a determinant of workdissatisfaction.

Indiana University-Purdue University Indianapolis (IUPUI)
Improving performance management is a high priority for many organizations that want to improve the performance of their employees. Recently, researchers have focused on the social context to promote behavioral change, and have created new scales to examine context, such as the feedback environment. The current study examined internal and external accountability as mediators of the relationship between the feedback environment and developmental behaviors. Participants each completed three scales measuring the feedback environment, internal and external accountability, and developmental behaviors. Results suggested that internal and external accountability both mediate the relationship between the feedback environment and developmental behaviors, but neither is a stronger mediator than the other. In addition, internal and external accountability both mediate the relationship between each component of the feedback environment and developmental behaviors, but again neither is a stronger mediator than the other. This study contributed to the literature on performance management, and emphasized the importance of training supervisors to use the feedback environment to increase perceptions of accountability for employees.

The purpose of this study is to collect data on the current practices of coaching as applied in an incubated environment to report on the influence of coaching on entrepreneurial goal-setting behaviour. Previous research has indicated that much criticism has been lobbied at government programmes aimed at providing entrepreneurship development and support, some recognition has been given to some of these government initiatives as well as the progress achieved by some. It is further stated in the Global Entrepreneurship Report (2012) that a number of national experts commend the existence of business support agencies (such as the Small Enterprise Development Agency). A number of significant findings materialized from the current study where it was found that coaching influences entrepreneurial behaviour and that a need exists for more in-depth coaching sessions specifically focused on entrepreneurship in the South African context. Further to this it was found that a need exists for entrepreneurs to be coached by other entrepreneurs and that the role of a coach should be clarified to set realistic expectations from the onset of the intervention. These findings are in agreement with some of the key recommendations from South African national experts as cited in the GEMS 2012 report. The current research adds to the body of research on coaching in general. It also contributes specifically entrepreneurial development programmes in the South African context. The outcome from this research has implications for business coaches, entrepreneurs and entrepreneurial development/support agencies as well as those who provide training and incubation programmes for entrepreneurs.
Industrial & Organisational Psychology
M. Com. (Industrial and Organisational Psychology)

Text in Afrikaans
Te midde van ingrypende veranderinge in die Suid-Afrikaanse onderwysstelsel, word verwag dat opvoeders hul taak op 'n gemotiveerde wyse moet uitvoer om die jeug voor te berei vir die toekoms. Hierdie kwalitatiewe navorsing het ten doel die ondersoek na faktore waardeur opvoedermotivering beinvloed word en die rol van skoolbestuurders (skoolhoofde en hul bestuurspanne) in die motivering van opvoeders. Deur 'n omvattende hteratuurstudie is die begrip motivering duideliker belig en is die verskynsel van motivering ondersoek aan die hand van verskillende moti veringsteoriee. 'n Empiriese ondersoek, deur middel van semi-gestruktureerde onderhoudvoering met opvoeders en skoolbestuurders in die Oos-Kaap, is uitgevoer om te bepaal watter faktore opvoederrnotivering beinvloed. Daar is bevind dat opvoedermotivering deur "n groot verskeidenheid faktore beinvloed word en dat skoolbestuurders 'n belangrike rol te speel bet in die motivering van opvoeders. Op grond van die bevindinge van die empiriese ondersoek is aanbevelings gemaak wat kan lei tot beter opvoedermotivering.
In the midst of drastic educational change in South Africa, it is expected that educators must fulfil their duties in a motivated manner and to thoroughly prepare our youth for the future. This qualitative research sought to explore the factors contributing to the motivation of educators and to determine what role school managers (principals and their management teams) play in the motivation of educators. By means of an extensive literature search, the term motivation was iluminated and the phenomenon of motivation was explored through different motivational theories.. An empirical inquiry through semi-structured interviews with educators and school managers were conducted in the Eastern Cape to determine the factors contributing to the motivation of educators.. The findings in this research showed that educators are motivated or demotivated by a variety of factors. It also showed that school managers have an important role to play in the motivation of educators.
Educational Leadership and Management
M. Ed. (Onderwysbestuur)

Indiana University-Purdue University Indianapolis (IUPUI)
The study of job performance has been a high priority for organizational researchers and practitioners alike. Models of performance have acknowledged that it is affected by both individual differences and environmental factors and also that behaviors outside the job description, called citizenship performance, have value. Despite these acknowledgements, researchers have placed much more emphasis on understanding the influence of individual differences (rather than environmental characteristics) on citizenship performance. Counter to the emphasis on individual differences, the current study sought to evaluate the relationships between environmental characteristics and citizenship performance in the context of the Job Characteristics Model (JCM) and to determine whether the relationships could be both theoretically and empirically understood. Additionally, the relative importance of the environmental variables in the JCM were evaluated and compared to well-known individual difference predictors of citizenship performance. Finally, the current study sought to provide initial evidence for different patterns of relationships between the JCM variables and the three facets of citizenship performance. Undergraduate students employed for at least 20 hours per week were recruited for participation (n = 379) in a cross-sectional study, and data were analyzed using structural equation modeling and regression. Generally, model tests revealed that the JCM as configured performed poorly, though the variables did predict citizenship performance. When job satisfaction was added as another mediator in the model, results were slightly better. Regarding incremental validity, JCM variables were able to explain variance above and beyond the individual difference variables, providing additional support for the importance of the environment in understanding behavior. One implication of this is that practitioners may be able to justify changes to the work environment in an effort to increase citizenship performance. Future research should continue to explore the environment’s effects on citizenship.

Text in English
This study aimed at exploring the “lived experiences” and “meanings” of employees who had been diagnosed with work related stress, anxiety, depression and/or burnout, referred to as work dysfunctions. The researcher wished to create an opportunity and safe environment that would allow the participants to have their “voices and stories” told, heard and understood. The researcher adopted social constructionism as an epistemological framework for dialogue with the participants. Five in-depth, semi-structured conversational interviews, using the qualitative research approach and the case study method, were conducted. Participants’ selection was effected through purposive sampling. The thematic content analysis method was used to analyse the data and later align it to the relevant literature. Thematically analysed content was reconstructed into individual participants’ stories. The conversational and relational process with the researcher also generated new meanings and insights beneficial for the participants. The rich and in-depth information around their unique experiences and realities contributed towards a better understanding of work dysfunctions and also towards the improvement of the well-being interventions. It is also argued that additional insights from the study would add value to the organisational incapacity management process of employees with work dysfunctions.
Psychology
Ph. D. (Consulting Psychology)

碩士
國立臺灣海洋大學
航運管理學系
96
In the industry of technology, the research and development ability is the key of success, they focus on long-term human resource development. The major challenge of the technology industries is the issue of job rotation. We assumed that the company applies job rotation as a management tool, can the employees adopted? The content of job of the technology industry is different from each department, and the job rotation is appointed by director without any formal rules, it makes the willingness of rotation lower. Well-developed job rotation is one of the way to improve the employees’ motivation of needs and employees’ rotation perception. The purpose of this study is to understand the relationship among employees’ motivation of needs, rotation perception and willingness to rotate, exploring the moderate effects of rotation-characteristics. Hierarchical regression analysis and correlation analysis were used in this study, through the analysis of the 160 effective questionnaires from the employee who is working in technology industry. Major finding the results are summarized as below: 1. Motivation of needs and rotation perception have no significantly relationship. 2. Rotation perception and willingness to rotate have obviously positive relationship. 3. Perceived supervisor support is also positively correlated with willingness to rotate. 4. Perceived coworker support and willingness to rotate have no significantly relationship. 5. Rotation-characteristic has no moderate effect between willingness to rotate and social support, and it also has no moderate effect between willingness to rotate and rotation perception. According to the verified research comments, some suggestions are offered to technology industry and the future researcher.

碩士
輔仁大學
管理學研究所
94
75% of Taiwan’s employees believe they overwork, devoting their lives to business. Facing overlong working hours and the premises that enterprises have to control their costs and continuously evaluate employees’ performances, more and more employees begin to have fatigue toward their jobs. Why do enterprises have to take this seriously? Singh (2000) proposes a pattern of burnout, and after an experimentation he discovered that burnout did have a negative effect on the work quality and productivity, and a positive effect on resignation inclinations. In The Truth about Burnout by Maslach & Leiter(1997), they emphasize that the cause for burnout should not be laid simply on personal adaptability, but on the major mismatch between the nature of the job and the nature of the person who does the job. Cherniss believes the organizational aspects related to burnout include organizational structure, leadership and colleague relationships. It is obvious that if the managing levels want to deal with the problems, it is more meaningful to start with working environments. Except investigations of situational effects of the organization, issues on employees’ career motivation have got more attention in recent years. London’s interview research (1998) shows that the feeling of stress is diminished by personal career motivation, that is, the stronger the career motive is, the less stress one feels. Nowadays Taiwan’s bookstore business put strong emphasis on the core value of culture and innovation, and thus has taken a pivotal position on communication within the so-called “intellectual economy”. Among the employees, almost 80% are female, 60% ~ 70% are store staff, and most of them are college graduates. Due to the characteristics of his business, there is a higher demand than in other retail businesses on their reading quality and quantity as well as their acquisition of information. Their job autonomy is also higher. This study aims to investigate issues related to burnout among bookstore employees, taking a certain chain bookstore as an example. By means of questionnaire survey, we hope to achieve the following goals: 1.to understand the working environment of bookstore employees; 2.to understand the current situation of burnout faced by bookstore employees; 3.to investigate the relation between working environment and workers’ burnout in bookstore business; 4.to understand the career motivation of bookstore employees; 5.to investigate the moderating effect of bookstore employees’ career motivation on the relation between working environment and burnout. This study sent out 976 questionnaires and got 730 replies. After taking out incomplete ones, we had 665 effective samples. After experimentative analysis we have the following results: 1. the value compatibility in working environment has a significant influence on bookstore employees’ feelings of burnout; 2. work loading indeed worsen the feeling of burnout. In particular, workers in logistical departments and those who have fixed duty hours have statistically higher feeling of exhaustion; 3. social reward and fairness of system are significant factors effecting burnout levels of bookstore workers; 4. career motivation indeed have an alleviating effect on burnout caused by working environment. In regard to the above discoveries, we suggest the following managerial implications: managers may 1.place importance on building, maintaining and communicating about right values, so that employees fully understand, identify and practice corporate ideas, values and system; 2.simplify routines, and establish rotation system and flexible working hours, so that managers can reduce the burnout caused by repetition and promote efficiency and morale; 3.establish and implement a sound achievement assessment system, so that employees have clear objectives toward which they can work hard and improve themselves, and grow with the enterprise. 4.establish a mechanism to timely investigate working environments, so managers can understand employees’ working status and grasp organizational atmosphere.

Text in Afrikaans
The purpose of this research study was to determine whether social workers at ground-level experience job satisfaction in their current job situations, as well as to determine the motivational factors that play a role in this regard. Eleven non-governmental welfare organisations in the Boland Region were included in this investigation. Forty-seven social workers participated in this investigation. Based on this investigation into the experiences relating to job satisfaction of ground-level social workers, the following conclusions became evident: Younger social workers experience more job satisfaction then there counterparts in mid-life, while the social in the age bracket of 50 years and above seem to experience more job satisfaction. There seems to be a great deal of job dissatisfaction amongst social worker in the Boland Region as two thirds of the respondents indicated the intention to change their current places of employment. Based on theses conclusions, it is recommended that supervisors within region should establish a forum at which they can deliberate about their management role as supervisors in order to promote job satisfaction amongst social workers.
Social work
M.Diac.

碩士
國立中央大學
人力資源管理研究所
107
The purpose of this research was to find the way to retain the senior employees in the organization, be willing to grow together with the organization and accept new challenges. Since Taiwan became an aged society, low birth rate and low participation rate of old workers, the company will face the shortage of manpower and aging labor in the future. Besides, the senior employees are the important human capital of the company. Thus, how to deal with this situation and keep the senior employees become more and more important for the enterprises. This research was based on the Socioemotional Selectivity Theory and used structural equation model (SEM) by taking age as independent variable, meaning of work as mediate variable and work motivation as the dependent variable. This model allowed us to examine how the meaning of work for old workers would affect the relation between the age and work motivation and if the meaning of work is a mediator between age and work motivation. The research obtained a total 395 samples from Taiwan companies’ employees. The results showed that there was a negative relation between age and growth or development motivation and focus on opportunities motivation, but a positive relation between age and continue working motivation. On the other hand, there was a positive relation between age and the meaning of work. Also, the meaning of work and work motivation had positive relation. Through the bootstrapping analyze, the research indicated that the meaning of work was a mediator between age and work motivation. Finally, hope that the research can help companies retain aging workers and make the research in the middle-aged and aged workers field a step forward.

碩士
國立臺灣科技大學
工業管理系
97
Looking back on the past, state-owned enterprises played an extremely important role in the overall development of our country. They had undeniable contribution to public interests and public values, as in national finance, economic infrastructure and national welfares. However, state-owned businesses couldn’t be completely profit-oriented because they normally carried out some political tasks. Facing the severe challenge of economic liberalization and internationalization, state-owned enterprises appeared to lack the ability to respond to the change of the environment. In addition, due to employees’ passive and conservative attitude, state-owned enterprises gave the impression of poor performance. Therefore, how to improve the state-owned businesses’ operational performance is the common goal of the government and state-owned enterprises. This paper studies the influence of work value and satisfaction at motivation system on job involvement and performance among employees of state-owned enterprises. A statistical sampling of Taipower employees was conducted, and the effective questionnaires totaled 212. The data were then analyzed by using a statistical software named SPSS. The main findings presented in this paper are: (1) The attribute of some employees shows significant difference in work value, motivation system, job involvement and job performance. (2) Interpersonal value and altruism value, two aspects of work value, have a positive effect on job involvement and job performance. (3) Wages, benefits and rewards on job performance, three aspects of motivation system, have a positive effect on job involvement and job performance. (4) Interpersonal value and altruism value, as well as wages, benefits and rewards on job performance will positively affect job performance through the intermediary of job involvement. (5) Job involvement has a positive effect on job performance. The recommendations to management practice made in this study are: (1) Staff complements and training will prevent the under-staffed condition and narrow the gaps in workforce. (2) Help employees to build up correct work value; encourage employees in proactive work behavior. (3) Eliminate the political interference from the organization; implement the strong link between job performance and rewards. (4) Review the existing enactment and execution of employee reward system; implement a system which rewards the superior and dismisses the inferior.

This study highlighted the implications of the absence of well-delineated criteria for the workplace-effective mobility of employees with disabilities in South Africa for their employment, development and organisational mobility. In response to the dearth of research on workplace-effective mobility, and cognizant of the importance of well-delineated workplace criteria to oppose continuing workplace prejudice and discrimination against employees with disabilities, this two-phase sequential triangulation study aimed to identify and confirm criteria and compile a theoretical model for workplace-effective mobility of employees with disabilities. The study has significance for the achievement of greater workplace equity and redress, which will enhance the strategic human resources management and the productive image of employees with disabilities, as well as reduce welfare costs by enabling more people with disabilities to access paid employment opportunities. To attain the study objectives, the study was done in two phases. The first was a qualitative phase during which focus group interviews with participants with disabilities were conducted. The second phase involved a five-point Likert scale-based Delphi process with industrial and organisational psychologists. Focus group participants were formally employed or self-employed in various organisations and were recruited from four disability categories (people who are blind or deaf, or have a physical or speech impairment) in four provinces in South Africa (the Free State, Gauteng, KwaZulu-Natal and the Western Cape). The industrial and organisational psychologists who participated in the Delphi phase were used as experts with prior experience in the employee recruitment area. The study found that workplace-effective mobility is (a) a multi-dimensional concept comprised of a positive self-concept, self-efficacy, workplace accessibility, a sense of coherence and a positive sense of independence, which form the crux of criteria for workplace-effective mobility; (b) a result of self-efficacy beliefs, enabling organisational practices and workplace accessibility; and (c) at the heart of the pursuit for workplace equity to redress prejudice and discrimination against employees with disabilities in the workplace. The participating experts also reached consensus in their understanding of the term workplace-effective mobility. Within-group differences were identified for a number of categories; and therefore it is recommended that future research should be conducted on distinct categories of disabilities. Using the identified dimensions (positive self-concept, self-efficacy, workplace accessibility, sense of coherence and a positive sense of independence) and outcomes (organisational and personal effectiveness), a theoretical model of workplace-effective mobility was compiled.
Thesis (PhD)--University of Pretoria, 2011.
Human Resource Management
unrestricted

碩士
國立中央大學
人力資源管理研究所
105
The current population structure of Taiwan is changing, it is estimated by the year 2061 the percentage of aging employees in Taiwan will account for more than 27% of the total working population. There will be a big problem of future labor shortages that companies will have to address when their current employees retire. It is therefore very important for these companies to understand what they can do to encourage aging employees to continue to work whilst also continuing to contribute with their vast knowledge and experiences. This research used future time perspective as an independent variable, and used the perception of future career opportunities as a mediate variable, to create a moderation mediated model. This model allowed us to examine how the perception of HR practices for older workers would affect the relationship between the perception of future career opportunities and the motivation of continue working, and thus influence the indirect relationship between the future time perspective and the motivation to continue working. We obtained a total of 208 samples of which were equal to or above 45 years of age. The research results show that there is a positive relationship between the future time perspective and the motivation to continue working, as well as a fully mediated effect of perception of future career opportunities. Furthermore, when aging employees perceived more HR practices which reduce their work demands, the positive relationship between perception of future career opportunities and the motivation to continue working would be weaker, thus weakening the indirect relationship between the future time perspective and the motivation to continue working, through the perception of future career opportunities.

碩士
元智大學
管理研究所
95
ABSTRACT There’re more than 4 million of labor forces who participated the new labor pension act in just one year and four months since the implementation of this regulation at 2005.7.1 After the new labor pension act was introduces, the labor pension changed to personal account which can be carry-over. The seniority of labor won’t be interrupted if they resign from current job. So corporate must understand the factors which affect the labors’ work motivation, work involvement and work satisfaction while they constitute the policies to recruit, retain and motivate their employee as to keep their talented employee to improve the organization efficiency and corporate competency. The purpose of this research is to understand the relationship among employee’s work motivation, work involvement, work satisfaction and organizational commitment to the implementation of new labor pension act. This research employs questionnaire collection and is using EMBA students of a colleague who has participated labor insurance as the research base. There’re 292 questionnaires submitted, and had received 175 feedback where 21 of them were vain. The return rate is 52.7%. This research found: 1. The research variables of employee’s work motivation, work involvement, work satisfaction and organizational commitment are substantial relevant after the implementation of new labor pension act. 2. Employee’s work motivation, work involvement, work satisfaction and organizational commitment are substantial influence to the implementation of new labor pension act. This research introduced suggestions to corporate management level for them to constitute the policies to recruit, retain and motivate their employee and also to future research. Keywords: Labor Pension Act, Work motivation, Work involvement, Work satisfaction and Organizational commitment.

Text in English
Abstracts in English, isiXhosa and Afrikaaans
This study’s primary objective was to create a framework for developing authenticity, by exploring women’s experiences of authenticity and how these relate to their wellbeing in a male-dominated work environment. Twelve purposively chosen women participated in the study, comprising six police officers and six traffic officers from the Western Cape province in South Africa. Data were gathered through narrative interviews by using open-ended questions, and analysed by applying thematic analysis. The research findings revealed that challenges or stressors in their law enforcement environment serve as potential agents for moving the self away from best-self in the authenticity dynamic, resulting in the need for coping and therefore for developing authenticity. The framework for developing authenticity was constructed as an ongoing and unfolding process comprising the following: experiencing challenges or stressors; turning within; recognising possible ways of being; managing perceptions, thoughts, emotions and behaviour; making conscious choices and taking responsible actions; as well as evaluating responses and consequences against best-self standards. During this process various best-self characteristics and associated skills are developed and employed, but also serve as best-self standards against which to evaluate growth and transformation. Secondary objectives aimed to advance the concept of authenticity in the study of well-being as a discipline of psychology. It also aimed to make a methodological contribution by applying hermeneutic phenomenological and transpersonal approaches in a novel way.
Eyona njongo yesisifundo ibikukuphuhlisa umgaqo nkqubo wokwenene, oqwalasela izinto abantu basetyhini abadlule kuzo kwaye nokuba zingqamane njani nentlalontle yabo kwindawo zokusebenza eziphethwe ngamadoda. Ishumi elinesibini labasetyhini elikhethwe ngenjongo, liye lathatha inxaxheba kwesi sifundo, eliquka amapolisa amathandathu kunye namagos’ezendlel'amathandathu, avela kwiphondo Lentshona Koloni eMzantsi Afrika. Kusetyenziswe udliwano ndlebe apho abantu bebe balisa amabali abo, bebuzwa imibuzo efuna impendulo ezingqalileyo ukuqokelela ezinkcukacha kwaye zahlalutywa ngokusebenzisa uhlalutyo oluthile. Uphando lufumanise ukuba imiceli mingeni okanye uxinizelelo lwengqondo kwiimeko zokugunyaziswa komthetho zisebenza njenge arhente zokubasusa ekubeni babalasele kwinguqu yokwenene, nto leyo ebangela kubekho imfuneko yokuba banyamezele kwaye kubekho uhlumo lokwenene. Umgaqo nkqubo wophuhliso lokwenene wakhiwe njenge nkqubo eqhubekayo equka ezizinto zilandelayo: ukudibana nemiceli mingeni okanye uxinezelelo nezinokwenzeka ngayo izinto; ukulawula iingcamango, iingcinga, imvakalelo kunye nendlela yokuziphatha, ukuthatha izigqibo ezi zizo kunye nokuthatha uxanduva lwezenzo zakho; kwaye uphonononge indlela abaphendula ngayo kwakunyegokwase ngqondweni; ukonganyelwa ngaphakathi; ukubona indlela ezinokwenzeka ngayo izinto; ukulawula iingcamango, iingcinga, imvakalelo kunye nendlela yokuziphatha, ukuthatha izigqibo ezi zizo kunye nokuthatha uxanduva lwezenzo zakho; kwaye uphonononge indlela abaphendula ngayo kwakunye neziphumo ezinxamnye nomgangatho wokuba ubalasele. Ngexesha lalenkqubo iimpawu zakho ezihamba phambili nezohlukeneyo, kunye nezakhono ezinxulumene nazo ziyaphuhliswa kwaye uqashwe, kodwa zikwa ncedisa njenge milinganiselo yokuvavanya ukukhula kunye notshintsho. Iinjongo zesibini zijolise ekuqhubekekiseni lemfundiso yokwenene kwisifundo sentlalo-ntle njenge ngqeqesho yasengqondweni. Kwakhona, kwenzelwe ukwenza igalelo leendlela zokwenza izinto ngokusebenzisa iindlela zophando ngokusebenza kwengqondo yomntu (hermeneutic), kunye nophando lwamava kunye neenkolelo zomntu, ngeedlela ezintsha.
Die primêre doel van hierdie studie was om 'n raamwerk vir die ontwikkeling van egtheid te skep, deur vroue se ervarings van egtheid te ondersoek en hoe dit verband hou met hul welstand in 'n manlik-gedomineerde werksomgewing. Twaalf doelgerig gekose vrouens het deelgeneem aan die studie, wie bestaan het uit ses polisiebeamptes en ses verkeersbeamptes uit die Wes-Kaapse provinsie in Suid- Afrika. Data was versamel deur middel van narratiewe onderhoude deur oop vrae te gebruik, en ontleed deur tematiese analise toe te pas. Die navorsingsbevindings het aan die lig gebring dat uitdagings of stressors in hul wetstoepassingsomgewing as potensiële agente dien om die self weg te beweeg van die beste-self in die egtheid dinamika, wat die behoefte aan coping tot gevolg het en dus vir die ontwikkeling van egtheid. Die raamwerk vir die ontwikkeling van egtheid is saamgestel as 'n deurlopende en ontvouende proses wat die volgende insluit: ervaring van uitdagings of stressors; keer na binne; erkenning van moontlike maniere om te wees; hantering van persepsies, gedagtes, emosies en gedrag; maak bewustelike keuses en neem verantwoordelike aksies; sowel as die evaluering van reaksies en gevolge teen die beste-self standaarde. Gedurende hierdie proses word verskeie beste-self eienskappe en verwante vaardighede ontwikkel en aangewend, maar dien ook as die beste-self standaarde om groei en transformasie te evalueer. Sekondêre doelwitte het ten doel om die konsep van egtheid in die studie van welstand as dissipline van sielkunde te bevorder. Dit is ook daarop gemik om 'n metodologiese bydrae te lewer deur hermeneutiese fenomenologiese en transpersoonlike benaderings op 'n nuwe manier toe te pas.
Psychology
Ph. D. (Psychology)

碩士
國立高雄師範大學
成人教育研究所
105
The purpose of this study is to explore the relationship among personality traits, work motives and job satisfaction after the privatization of state-owned enterprises, and further study. Through the hierarchical regression analysis, we can find the relationship between the variables available to predict, to develop a set of effective organizational management system, to provide useful information. For the state-owned enterprises to be or to carry out privatization organizations, it can enhance employee satisfaction and business performance, provide valuable information. In this study, personality traits are divided into three aspects: Diligence due diligence, outgoing and optimism, emotional stability; work motivation is divided into two aspects intrinsic motivation and extrinsic motivation; job satisfaction is a facet of overall job satisfaction; with the self-report scale, Chunghwa Telecom Kaohsiung branch office staff serving as testing objects. In this study, the questionnaires of network survey were sent to 543 people, the recovery of 320 copies were valid for 318 copies, and the effective rate was 58.6%. The obtained data were analyzed by SPSS20.0 statistical system, and the hypotheses were verified by descriptive statistics, mean value, standard deviation, t test, correlation analysis and hierarchical regression. The results of the study are as follows: 一、 The telecom staff personality traits show a positive trend, and they are most concerned about diligence. 二、 The work of the telecom staff motivation shows a positive trend, but between the inner and outer did not reveal significant differences. 三、 The staff background of personality traits, work motivation and job satisfaction has varying degrees of impact. 四、 The telecom personnel personality traits, work motivation and job satisfaction have a good correlation. 五、 The telecom personnel personality traits, work motivation and job satisfaction have to explain and predict. The privatization of state owned enterprises has its professionalism and particularity. It is recommended follow-up researchers interested in similar topics. The researchers are from cultural differences of different units, positions, work environment, administrative leadership or staff interaction, can get more further discussion (such as qualitative research), rather than change in scale. Keywords: Diligence due diligence, Outgoing and Optimism, Emotional stability, Intrinsic motivation, Extrinsic motivation, Job satisfaction.

As organizations are being confronted with the pool of people seeking employment that are increasingly diverse in terms of ethnicity (Oerlemans et al. 2008), and as job satisfaction has been one of the important drivers for work-related well-being in employees, there have been a number of studies about job satisfaction among ethnic minorities (Spector 1997). Although there is a growing body of research on job satisfaction and ethnic minorities at work, there is still a paucity of studies regarding factors impacting job satisfaction among ethnic minorities specifically. The present study explores contributing factors impacting ethnic minorities’ job satisfaction, using qualitative method based on Motivator-Hygiene Theory (Frederick 1966, 2003) and Job Characteristics Theory (Hackman and Oldham 1976). Three Hispanic/Latino Americans and three Asian Americans, all workers in construction sites in Samsung semiconductor in Austin, Texas, were individually interviewed with open-ended questions by the author in the summer of 2010. Participants reported professional development opportunities and appropriate and well-deserved compensation as the main factors impacting job satisfaction, while heavy workload, not being recognized, time constrains, and stressful work environment were reported as factors in dissatisfaction. Family, personal goals and money were the three most important personal values that participants considered when making decisions about their career paths. It is important to continue to examine other predictors of and contributing factors to job satisfaction of ethnic minority employees, so that their employers and managers in the work place can form a better understanding of these populations and work effectively with them. It is also important to educate human resources professionals about ethnic minorities’ needs and how those needs can be met for work-related well-being.
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Over the past five decades, universities across the globe have been subjected to powerful forces of change that have impacted their definition, governance and funding structures, and managerial practices. In South Africa, the reform process was amplified by the country’s apartheid legacy and the political and socio-economic realities. Consequently, the transformation has resulted in the corporatisation of universities and the re-engineering of the academic profession into a managed profession that brought about a changed work environment with less secure conditions of employment, more expectations and increased work pressure, with diminished autonomy. The changed and changing South African higher education environment has had and continues to have its effects on academic employees’ well-being, health and morale. Limited research has investigated the sense of purpose and meaning and psychological health of academic employees. Moreover, there is an absence of empirical studies that have reported on the development and evaluation of a brief group-based meaning-centred intervention that focuses on both the sense of purpose and meaning, and psychological health of academic employees. The primary aim of the study was to first explore the meaning and/or meaning frustration embedded in the academic employee experience, in order to develop and empirically assess a brief group-based meaning-centred intervention in a higher education setting. The intervention was articulated from a logotherapy perspective of Viktor Frankl’s system of psychotherapy. An intervention mixed methods design, consisting of four interdependent phases, was used to pursue the aim of the study. The phase one qualitative single case study was used to explore and describe the sense of meaning and/or meaning frustration embedded in academic employees’ experiences. This was used as a means of developing and supporting the intervention that was implemented in the phase three quantitative quasi- experimental single-group pre/post test study. Phase two was thus an applied phase where the intentional mixing of the qualitative and quantitative phases took place. Likewise, phase four was an applied phase since it was used to draw conclusions based on the integration of the phase one findings and the phase three results. The results of the quantitative study indicated that the majority of academic employees who participated in the study had a sense of definite purpose and meaning (MPIL-post = 114.59, SDPIL-post = 18.04) and psychological health, despite the changed and changing HE landscape. The main finding suggests that a logotherapy brief group-based intervention, with a strong cognitive restructuring component, may have a positive impact on the sense of purpose and meaning of academic employees, whilst reducing the presence of symptoms of depression, post traumatic stress, binge eating and panic. The experience of purpose and meaning in work, and adaptive psychological coping, was related to academic employees’ sense of making a difference in students’ development, the appreciation they have received from students, their freedom of choice, their view of work as a calling, the unique benefits of working in HE, meaning beyond the meaning in the moment (ultimate meaning) and making a difference in colleagues’ (staffs’) lives. Llimitations in the study are noted and recommendations are made to formalise existential analysis as a research method of meaning informed organisational assessment.
Psychology
Ph. D. (Counselling Psychology)

Text in English with abstracts in English, Afrikaans, Tswana and Tsonga
In a complex world, change is inevitable and wellness in the workplace remains a popular research phenomenon in facilitating employee and organisational productivity. Churches as organisations are not exempt from change dynamics in the world of work. Employees of the church, namely pastors and their well-being are similarly imperative, as they are also responsible for facilitating the well-being of others. Coaching has emerged as a valuable and useful psychological helping process aimed at enhancing employees’ well- being and facilitating their engagement, commitment and productive work behaviour. Mentoring and training are predominant interventions aimed at addressing aspects potentially relevant to pastor well-being in both the Dutch Reformed Church (DRC) and the United Reformed Church of South Africa (URCSA), albeit each with very distinct objectives in terms of calling, and professional and skills development. In light of the current underutilised mentoring programme of the DRC and the sole emphasis on skills training in the URCSA, this study emerged from the need to understand how an in-depth understanding of pastors’ experiences of well-being can contribute to construct a coaching model for professional pastoral caregivers. In order to develop a coaching model to care for and optimise the well-being of the pastors, my multidisciplinary background (stemming from Industrial and Organisational Psychology [IOP], Human Resource Management [HRM] and Theology) increased my curiosity about pastors’ experiences of well-being in a Christian faith-based South African church context. In qualitative research inquiries, investigators creatively use multiple qualitative methods from a pragmatic stance. Hence, in this thesis I used at first two qualitative research methods, namely interactive qualitative analysis (IQA) and narrative synthesis that contributed to a transparent and systematic way to collect analyse, and document the research report. As a third qualitative research method, I used an auto ethnographic reflection writing style to make trustworthy inferences about the research findings and to think about the implications thereof on the rest of the research community. A coaching model was constructed and is proposed as a possible model to care for and optimise the well-being of the pastor (individual employee) and by implication also of a church (non-profit Christian faith-based organisation). This thesis also contributes methodologically to emerging IQA research in a South African work context. Lastly, the thesis contributes to multidisciplinary studies as it integrated theoretical and empirical perspectives from three disciplines, namely IOP, HRM and Theology.
In 'n ingewikkelde wêreld is verandering onvermydelik en welstand in die werksplek bly 'n gewilde navorsingsverskynsel om werknemer- en organisatoriese produktiwiteit te fasiliteer. Kerke as organisasies is nie vrygestel van veranderingsdinamika in die wêreld van werk nie. Kerke se werknemers, naamlik pastore en hul welstand is op soortgelyke wyse noodsaaklik omdat hulle verantwoordelik is om ander se welstand te fasiliteer. Afrigting het as 'n waardevolle en nuttige psigologiese hulpproses ontluik wat daarop gemik is om werknemers se welstand te bevorder en om hul betrokkenheid, toewyding en produktiewe werksgedrag te fasiliteer. Mentorskap en afrigting is oorwegende intervensies wat daarop gemik is om aspekte aan te spreek wat moontlik relevant kan wees tot pastore se welstand in beide die Nederduits Gereformeerde Kerk (NGK) en die Verenigde Gereformeerde Kerk van Suid-Afrika (VGKSA), alhoewel elkeen baie duidelik onderskeibare doelstellings met betrekking tot roeping, en professionele en vaardigheidsontwikkeling het. In die lig van huidige onderbenutting van mentorskapprogramme van die NGK en die uitsluitlike klem op vaardigheidsopleiding in die VGKSA, het hierdie studie ontstaan uit die behoefte om te verstaan hoe 'n diepgaande begrip van pastore se ervaring van welstand tot 'n konstruktiewe afrigtingsmodel vir professionele pastorale versorgers kan bydra. Om 'n afrigtingsmodel te ontwikkel om pastore te versorg en hul welstand te optimeer, het my multidissiplinêre agtergrond (industriële en organisatoriese sielkunde, menslikehulpbronbestuur en teologie) my nuuskierigheid oor pastore se welstand in 'n Christelik-gebaseerde Suid-Afrikaanse kerkkonteks geprikkel. In kwalitatiewe navorsingsvrae, gebruik navorsers meervoudige kwalitatiewe metodes uit 'n pragmatiese standpunt kreatief. In hierdie tesis het ek dus aanvanklik twee kwalitatiewe navorsingsmetodes gebruik, naamlik interaktiewe kwalitatiewe ontleding (IKO) en narratiewe sintese wat bydra om data deursigtig en sistematies te versamel, te ontleed en die navorsingsverslag te dokumenteer. As 'n derde kwalitatiewe navorsingsmetode het ek 'n reflektiewe outo-etnografiese skryfstyl gebruik om betroubare afleidings oor die navorsingsbevindings te maak en om oor die implikasies daarvan op die navorsingsgemeenskap te dink. 'n Afrigtingsmodel is saamgestel en is voorgestel as 'n moontlike model om na pastore (individuele werknemers) om te sien en hul welstand te optimeer en dus ook die van 'n kerk (niewinsgewende organisasie wat op die Christelike geloof gebaseer is). Hierdie tesis dra ook metodologies tot ontluikende IKO-navorsing in 'n Suid-Afrikaanse werkskonteks by. Die tesis dra laastens tot multidissiplinêre studies by omdat dit teoretiese en empiriese perspektiewe van die drie vakgebiede, naamlik industriële en organisatoriese sielkunde, menslikehulpbronbestuur en teologie, integreer.
Mo lefatsheng le le marara, diphetogo di nna di le gona mme itekanelo ya mo tirong e sala go nna ntlha e e tlwaelegileng ya dipatlisiso go gokaganya tlhagiso ya badiri le ya setheo. Dikereke jaaka ditheo ga di a gololesega mo dintlheng tsa diphetogo mo tirong. Badiri ba kereke, e leng baruti, le itekanelo ya bona, ba botlhokwa fela jalo ka ntlha ya fa le bona ba rwele maikarabelo a go ela tlhoko itekanelo ya ba bangwe. Katiso e tlhageletse jaaka tsamaiso ya thuso e e boleng le e e mosola ya saekholoji e maikaelelo a yona e leng go tokafatsa itekanelo ya badiri le go gokaganya seabe sa bona, maitlamo le maitsholo a a mosola mo tirong. Tataiso le katiso ke ditsibogo tse di dirisiwang gantsi tse maikaelelo a tsona e leng go samagana le dintlha tse di maleba mo itekanelong ya baruti mo Kerekeng ya Dutch Reformed (DRC) le ya United Reformed Church of South Africa (URCSA), le fa tsotlhe di na le maitlhomo a a farologaneng go ya ka pitso, tlhabololo ya boporofešenale le bokgoni. Ka ntlha ya lenaneo le ga jaana le sa dirisiweng mo go lekaneng la tataiso la DRC le kgatelelo ya katiso ya bokgoni fela kwa URCSA, thutopatlisiso eno e bakilwe ke tlhokego ya go tlhaloganya ka moo go tlhaloganya go ya kwa botennye ga maitemogelo a baruti a itekanelo go ka tshwaelang ka gona go aga sekao sa katiso sa baruti ba batlhokomedi ba porofešenale. Go aga sekao sa katiso sa go tlhokomela le go oketsa itekanelo ya baruti, lemorago la me la maphatamantsi (go tswa mo Saekholojing ya Madirelo le Ditheo [IOP], Botsamaisi jwa Badiri [HRM] le Thuto ya Bodumedi (Thioloji)) le okeditse phisegelo ya me ya go itse ka maitemogelo a baruti a itekanelo go ya ka bokao jwa kereke ya Aforikaborwa e e theilweng mo tumelong ya Sekeresete. Mo dipotsisong tsa dipatlisiso tse di lebelelang mabaka, babatlisisi ba dirisa mekgwa e mentsi ya patlisiso e e lebelelang mabaka go tswa mo kemong ya dintlha. Ka jalo mo thesising eno ke dirisitse mekgwa ya ntlha e mebedi ya dipatlisiso tse di lebelelang mabaka, e leng tshekatsheko e e lebelelang mabaka ka tshusumetso (IQA) le motswako wa kanelo o o tshwaetseng mo tseleng e e seng bofitlha le e e rulaganeng go kokoanya, sekaseka le go kwala pegelo ya patlisiso. Jaaka mofuta wa boraro wa dipatlisiso tse di lebelelang mabaka, ke dirisitse setaele sa go kwala sa itshekatsheko ya othoetenokerafi go fitlhelela ditshwetso tse di ikanyegang ka ga diphitlhelelo tsa dipatlisiso le go akanya ka bokao jwa tsona mo setšhabeng sotlhe sa dipatlisiso. Go agilwe sekao sa katiso mme se tshitshinngwa jaaka sekao se se ka dirisiwang go tlhokomela le go tokafatsa itekanelo ya moruti (modiri a le mongwe) mme ka go rialo gape le ya kereke (setheo se se sa direng letseno se e theilweng mo tumelong ya Sekeresete). Thesisi eno gape e tshwaela mo ntlheng ya mekgwa mo dipatlisisong tse di tlhagelelang tsa IQA go lebeletswe Aforikaborwa. Kwa bokhutlong, thesisi eno e tshwaela mo dithutopatlisisong tsa maphatamantsi ka ntlha ya fa e kopantse megopolo ya tiori le ya maitemogelo go tswa mo maphateng a le mararo e leng, IOP, HRM le Thioloji.
Eka misava ya nsohensohe, ku cinca i nchumu lowu nga sivelekekiku na swona ku hlayiseka entirhweni swa ha ri nchumu lowu nga duma swinene eka ku endliwa ka rhiseche eka ku pfuneta mutirhi na nhlangano leswo swi tirha hi xiyenge xa vuyelo bya le henhla. Tikereke tani hi minhlangano a yi le handle eka timhaka ta ku cinca emintirhweni. Vatirhi va kereke, ku nga vafundzhisi na vuhlayiseki bya vona na swona i swa nkoka tani hi leswi va nga na vutihlamuleri eka ku tiyisa leswo van'wana va hlayisekile no va na rihanyu lerinene. Ku dzabela swi vonaka tani hi nchumu wa nkoka no pfuneta eka ku pfuneta hi swa ngqondo leswi swi nga na xikongomelo xa ku yisa emahlweni vuhlayiseki bya vatirhi no endla leswo va va eka xiyimo xa ku tirhisana, ku tiyimisela no va na mahanyelo ya ku gingirika emintirhweni na ku tirha hi vuyelo. Ku mentharixa na vuleteri i minchumu leyi endliwaka hi xikongomelo xa ku langutana na rihanyu lerinene ra vafundzhisi va tikereke ta Dutch Reformed Church (DRC) na United Reformed Church of South Africa (URCSA), hambi leswi yin'wana ya tona yi nga na swikongomelo swo hambana hi ku landza xivito, na ku hluvukisiwa ka vuprofexinali na vuswikoti. Hi ku vona leswo nongonoko wa ku mentharixa a wu tirhisiwi swinene eka DRC kasi eka va URCSA ku tshikileriwa ngopfu vuleteri bya vuswikoti, dyondzo leyi yi sukela eka xilaveko xa ku twisisa swinene hi vuenti swipiriyoni swa vafundzhisi swa vuhlayiseki bya vona ku pfuneta ku endla modlele wa vudzaberi eka vahlayisi va vafundzhisi hi swa vuprofexinali. Leswo ku endliwa modlele wa vudzaberi bya ku hlayisa no yisa ehenhla xiyimo lexinene xa vafundzhisi, tidyondzo ta mina (leti sukelaka eka Industrial Organisational Psychology (IOP), Human Resource Management [HRM] na tidyondzo ta ntivo-vukwembu ku nga Theology) swi yise ehenhla ku navela ku tiva ka mina hi swipiriyoni swa vafundzhisi hi vuhlayiseki bya vona eka vugandzeri bya vona lebyi byi nga le ka Vukresre eka tikereke ta vona eAfrika Dzonga. Eka swivutiso swa qualitative research na ntirhiso wa ndzavisiso hi vuswikoti leswi swi tirhisiwaka ku endla qualitative methods eka xiyimo lexi khomekaka. Hikokwalaha eka thesis leyi ndzi tirhise eka mafambiselo mambirhi ya qualitative research methods, ku nga interactive qualitative analysis (IQA) na narrative synthesis leyi yi nga pfuneta ku kuma maendlelo lama ya nga rivaleni ku hlengeleta nxopanxopo na ku endla dokumente ya xiviko xa rhiseche. Maendlelo ya vunharhu ya qualitative research method, lama ndzi nga ma tirhisa i ya authethnographic reflection writing style ku endla tiinferense ta ku tshembeka hi vuyelo bya rhiseche na ku ehleketa hi ti-implications ta swona eka hinkwavo lava va endlaka rhiseche. Modlele wa vudzaberi wu endliwile na swona hi wona lowu wu gangisiwaka tani hi modlele lowu kotekaku wa vuhlayisi na ku yisa ehenhla nhlayiseko wa mufundzhisi (ku nga mutirhi wun'we) kasi hi vuyelo na swona eka kereke (ku nga nhlangano wa vupfumeri bya Vukreste lowu nga tirheleku vuyelo bya mali). Thesis leyi yi tlhela yi pfuneta hi metodoloji ku humesa IQA research eka xiyimo xa Afrika Dzonga. Xo hetelela, thesis leyi yi tlhela yi pfuneta tidyondzo ta multidisciplinary tani hi laha ti nga hlanganisiwa eka thiyori na le ka empirical perspectives ku suka eka tidisiplini tinharhu leti ku nga, IOP, HRM na Theology.
Industrial and Organisational Psychology
Ph. D. (Psychology (Industrial and Organisational Psychology))

Text in Afrikaans
Hierdie studie is onderneem om te bepaal watter determinante 'n rol speel in die beroepsbevrediging van grondvlak maatskaplike werkers en watter gehalte van die werksleweprogramme benut kan word om dit aan te spreek. Tydens die empiriese fase van die studie is 'n vraelys aan die maatskaplike werkers van die Vereniging vir Liggaamlike Gestremdes (streek Wes-Kaap) gesirkuleer waarin aannames oor beroepsbevrediging en gehalte van die werkslewe getoets is. Die response bevestig 'n hoer arbeidsomset as die gemiddelde, 'n behoefte aan billike en regverdige vergoedingspakkette, bevorderingsgeleenthede, 'n werksomgewing wat werksekuriteit bied en 'n gebrek aan inspraak in die leierskap en bestuurstyl van welsynsorganisasies. Die rol wat die supervisor kan speel figureer sterk sowel as die behoefte aan gehalte van die werksleweprogramme soos, deelnemende bestuur, sensitiwiteitsopleiding, doelwitbestuur en spanwerk. Enkele aanbevelings vvord aan administrateurs en supervisors gemaak oor die uitbou van maatskaplike werkers se beroepsbevrediging en die benutting van gehalte van die werksleweprogramme sodat arbeidsomset bekamp en koste-effektiwitet verhoog kan word.
This study was undertaken to establish which determinants play a role in the job satisfaction of direct service social workers and what quality of worklife programmes can be utilised to address the problem. During the empirical phase of the study, a questionnaire was circulated to social workers of the Association for the Physically Disabled, Western Cape, in which suppositions regarding job satisfaction and quality of worklife was tested. Responses confirmed the need for fair remuneration packages, promotion opportunities, job security, a high labor turnover and a lack of participation in the management of welfare organisations. The role of the supervisor figures strongly. Quality of worklife programmes such as participatory management, sensitivity training, management by objectives and teamwork are needed. Suggestions are made to administrators and supervisors concerning the development of job satisfaction and the utilisation of quality of worklife programmes to control labour turnover and improve cost effectiveness.
Social Work
M. Diac. (Maatskaplike Werkrigting)