Dissertations / Theses on the topic 'Employees –motivation – stress'

Stress is the main contributing risk factor in the development of chronic diseases such as cardiovascular diseases and diabetes as well as mental illnesses such as depression, anxiety, and somatic symptoms. In particular, job stress may undermine the productivity, morale, relationships, and well-being of employees. Mounting research demonstrate that leisure can contribute to one’s health and well-being by enhancing a stress coping mechanism. The primary purpose of this study is to investigate stress coping and health-promoting behaviors in conjunction with leisure by comparing three types of leisure (active, passive, and social). In addition, the associations between types of leisure motivation and types of leisure, personal attributes influencing types of leisure, and personal attributes moderating the impact of types of leisure motivation on active leisure, were examined. A cross-sectional study was conducted by distributing electronic surveys containing five instruments (Types of Leisure, Leisure Motivation, Coping Self-Efficacy, Perceived Stress, and Health-Promoting Behaviors) along with a demographic questionnaire to 3739 Southern Illinois University (SIU) full-time employees. Self-Determination Theory (SDT) was used to provide the theoretical framework for this study. Perceived stress, coping self-efficacy, and health-promoting behaviors in conjunction with types of leisure were examined. SDT, which mainly posits human psychological well-being induced by fostering intrinsic motivation as opposed to extrinsic motivation, derived research questions with respect to the relationships between types of leisure, types of leisure motivation, and health-promoting behaviors. In addition, the influences of types of leisure motivation on alleviation of perceived stress were examined by comparing the types of leisure (active, passive, and social). For the demographic variables, the influences of personal attributes such as age and BMI on types of leisure were examined. Lastly, whether perceived health status moderates the effect of the type of leisure motivation on active leisure was investigated. Demographic data showed that out of 605 (N = 605) who participated in the survey, 448 participants completed all the survey questions. Statistical analyses which employ descriptive, Pearson correlation, simple/simultaneous regression, and multivariate analysis of variance (MANOVA) were performed to investigate the research questions. The analyses revealed that all three types of leisure (active, passive, and social) were positively correlated with each other, coping self-efficacy, health-promoting behaviors and negatively correlated with perceived stress. Also, coping self-efficacy significantly predicted health-promoting behaviors as well as perceived stress. With respect to the associations between types of leisure motivation and types of leisure, intrinsic leisure motivation toward stimulation had the strongest significant association with active leisure. Intrinsic leisure motivation toward knowledge had the strongest significant association with passive leisure. Extrinsic leisure motivation identified had the strongest significant association with social leisure. With regard to types of leisure motivation influencing perceived stress, intrinsic leisure motivation toward external regulation was the strongest significant predictor for elevated levels of perceived stress even after taking into account intrinsic leisure motivation toward stimulation and extrinsic leisure motivation identified. In addition, extrinsic leisure motivation identified significantly predicted lowered levels of perceived stress. With regard to the association between types of leisure motivation and health-promoting behaviors, extrinsic leisure motivation identified had the strongest significant association with health-promoting behaviors. For the demographic variables in conjunction with types of leisure, females exhibited a significantly higher score on social leisure than males and education levels influenced active leisure, indicating that employees with a master's degree had a significantly higher score on active leisure than those with bachelor's degree or some college/high school diploma. Perceived health status significantly predicted active leisure, indicating that university employees with higher levels of perceived health status were more likely to participate in active leisure than those with lower levels of perceived health status. Lastly, the interaction between perceived health status and intrinsic leisure motivation toward stimulation was significant, indicating that the impact of intrinsic leisure motivation toward stimulation on active leisure differed depending on perceived health status. In other words, the impact of intrinsic leisure motivation toward stimulation was significantly greater in university employees with low perceived health status as compared to those with high perceived health status. This study seems to be meaningful in suggesting that leisure can be a contributing factor for health possibly through reducing perceived stress and enhancing health behaviors. Also, meaningful engagement in leisure may play a role as an effective stress coping strategy, which may lead to long term health-promoting behaviors by fostering intrinsic motivation. Personal attributes such as age, BMI, education level, and perceived health status may impact participating in active leisure. Furthermore, perceived health status may moderate the impact of intrinsic leisure motivation toward stimulation on active leisure. Further research comparing types of leisure impacting stress and health behaviors with more well-refined types of leisure scale is warranted.

This diploma thesis deals with flexible and innovative forms of employment and the form of cooperation in a selected company. Flexibility is becoming more and more important, as employees are less willing to spend their entire day of work and prefer more personal life. The thesis is divided into three parts - the theoretical, the analytical and the part dealing with own solutions. The theoretical part is based on a comprehensive overview of flexible forms of employment that make it possible to reconcile work and personal life. The analytical part examines and evaluates the current state of the selected company with best practices of similar companies in the Czech Republic and abroad and in the final part proposes the optimal solution of flexible forms of employment or cooperation in the context of possible changes in the provision of legal services for selected organization.

Många kända teorier inom psykologin beskriver motivation som en drivkraft, vilken är viktig för individens vilja att arbeta. Trivsel och motivation leder tillsammans till välmående på arbetet. Arbetsvillkor och uppskattning är viktiga faktorer för individens trivsel och motivation på arbetet och brister av dessa kan leda till vantrivsel och minskad motivation. I denna studie intervjuades åtta medarbetare om motivation och trivsel inom vårdyrket och syftet var att se om anställningsstatus har betydelse för trivsel och motivation. Skillnader i motivation och trivsel fanns beroende på anställningsstatus. Fastanställda trivdes bättre på arbetet på grund av bättre arbetsvillkor, högre trygghet och samhörighetskänslan, men deras motivation var lägre jämfört med vikarier. Vikariers bättre motivation ansågs bero på högre engagemang och vilja att utveckla sig.

Occupational stress, intrinsic motivation and job engagement are areas of importance for today’s management. The main objective of this study was to explore the combined effect of occupational stress and intrinsic motivation in determining job engagement in the South African Police Service. Moreover, the study investigated the relationship between occupational stress, intrinsic motivation and job engagement. The study also sought to enquire into the effects rank and gender has on the study variables. A quantitative approach was adopted. A structured self – administered questionnaire comprising of four sections: biographical information, police stress questionnaire, intrinsic motivation inventory and job engagement scale was used to collect data. Statistical Package for the Social Sciences (SPSS) was used to analyse data, and both descriptive and inferential statistics were utilized. The results revealed a negative relationship between occupational stress and job engagement. A positive relationship between intrinsic motivation and job engagement was also found. There was no combined effect of occupational stress and intrinsic motivation on job engagement. Lastly, no significant differences in the way police experience stress were found among rank and gender. The researcher concluded that even when police officers are under great amounts of stress they are still engaged in their jobs. Where levels of intrinsic motivation were high for the police officers, so were the levels of job engagement. Demographic variables did not yield any significant relationships to the study variables. These findings are of significance in creating a police force which is productive and meets the goals and objectives of the South African Police Service.

Thesis (Ph.D.)--City University of Hong Kong, 2009.
"Submitted to Department of Management in partial fulfillment of the requirements for the degree of Doctor of Philosophy." Includes bibliographical references (leaves 158-173)

En stor del av dagens sjukskrivningar beror på psykisk ohälsa och fysisk inaktivitet och har blivit ett folkhälsoproblem. Stress beror av relationen mellan individ och miljö, där individens självuppfattning och verklighetsupplevelse är av betydelse för upprätthållandet av välbefinnande. Stress uppkommer av flera olika orsaker, stressorer, vilka skiljer sig människor emellan. Fysisk aktivitet har visat sig ha en positiv inverkan både i att förebygga och behandla stress och företagssköterskan kan genom hälsorådgivning ha en betydande roll för yrkesverksammas fysiska aktivitetsutövande. Syftet med studien var att beskriva den fysiska aktivitetens betydelse för den upplevda stressnivån bland anställda inom ett kommunalt energi- och vattenbolag. Kvantitativ metodik med enkätundersökning användes, där 34 av 39 personer valde att medverka. Resultatet analyserades med beskrivande statistik och det visade sig finnas indikationer på att de äldre arbetstagarna var mest stressade. Yrkesverksamma som ägnade en stor del åt mycket ansträngande fysisk aktivitet upplevde mindre stress. Studien visade även att en majoritet av dem som bedömdes vara stressade var stillasittande. Fysisk aktivitet tycktes också medförda positiva upplevelser som en bättre självkänsla och en mer positiv syn på livet. Det finns behov av ytterligare studier för att säkrare slutsatser ska kunna dras.
Many of today’s sick leaves are caused by psychological illness and lack of physical activity has become a public health problem. Stress is depending on the relation between the person and the environment, where self-perception and experience of reality are important for maintaining well-being. Causes of stress, stressors, can be many and vary from individual to individual.  Physical activity has shown to have a positive effect in both preventing and treating perceived stress and the occupational nurse can, through health counselling, have an important role to play in changing exercising habits among workers. The purpose of the study was to describe the physical activity’s importance for the experienced stress level among the employees of a municipal energy and water company. Quantitative method with questionnaires was used, where 34 of 39 workers chose to participate. The result was analyzed with descriptive statistics and indicated that the older employees were the most stressed. Workers who devoted much time to intense exercising experienced less stress. The study also showed that the vast majority of workers who were stressed were sedentary. Physical activity seemed to give positive experiences like better self-esteem and a more positive way of looking at life. Further studies would be needed for more definitive conclusions.

Den här uppsatsens syfte var att analysera saldodifferenser på Haldex. För att besvara detta syfte genomfördes en kvalitativ metod i form av intervjuer, observationer samt en enkät. Detta empiriska material analyserades sedan med hjälp av relevanta teorier som berörde inventory management, RFID teknik och anställdas beteende. Det vi kom fram till var att saldodifferenserna på Haldex beror på både mänskliga och teknologiska fel. De mänskliga felen beror på en bristande utbildning i det nya affärssystemet som implementerades för drygt ett år sedan. De teknologiska felen beror på svaga kriterier vid klassificering av sitt lager. Idag använder sig Haldex av ett det vanligaste kriteriet vid en ABC klassificering, nämligen värdet på produkten. Vi föreslår att det bör kompletteras med ledtiden och betydelsen av produkten för att ge ett mer rättvisande klassificering på lagret. För att minska felen som uppstår i lagret föreslår vi att Haldex bör implementera RFID teknologin på sina A produkter.
The purpose of this study was to analyze inventory inaccuracy at Haldex. In order to answer the purpose a qualitative method in the form of interviews, a survey and observations were conducted. The empirical material was then later analyzed with relevant theories regarding inventory inaccuracy. This study found that the inventory inaccuracy at Haldex mainly was a result of human errors combined with technological errors. The human errors came from a lack of knowledge in the company's ERP system AX12. The interviews found that the system had been implemented too fast and without relevant training, which later resulted in employees not knowing how to properly use it. The technological errors came from the company's weak criteria’s when it came to classify the inventory. Today Haldex uses an ABC-classification that is based on the products value, this essay suggests that lead time and importance of the product should be added. In order to minimize inventory errors this essay suggest that RFID technology needs to be added to the company's A-products.

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Burnout, a widely studied phenomenon, has been defined as having a three dimension structure. In this study, the instrument was translated to Portuguese and afterwards the survey was applied in a financial institution. The instrument was submitted to a statistic validation with the use of factorial analysis - Equamax rotation and tests KMO and Barlett - opening the way to the comparison with Barnet works et al. (1999), Gil-Monte (2002), Jimenez (2002) and Maslach & Jackson (1986). It was identified a structure with five factors in the process of validation of Maslach Burnout Inventory opening new perspectives of analysis of this syndrome in the working place. The octagonal rotation did not confirm the factors predicted by Maslach and Jackson. This way the factors were called: 1 - Street in the workplace; 2 - Interpersonal relationship; 3 - Satisfaction in the workplace; 4 - Interest in the customer service; 5 - Apathy in the workplace.
Burnout, um fen??meno amplamente estudado, tem sido definido como tendo uma estrutura fatorial de tr??s dimens??es. Neste estudo efetuou-se a tradu????o do instrumento para a l??ngua portuguesa, e o submetemos a valida????o segundo m??todos quantitativos, abrindo caminho para compara????o com os trabalhos de Barnet et. al. (1999), Gil-Monte (2002), Grajales (2000), Jimenez (2002) Schutte (2000) e Maslach & Jackson (1986). N??s identificamos uma estrutura de cinco fatores no processo de valida????o do instrumento de medida Maslach Burnout Inventory abrindo novas perspectivas de an??lise desta s??ndrome no ambiente de trabalho. A rota????o ortogonal n??o confirmou os fatores previstos por Maslach & Jackson. Assim, os fatores foram denominados: 1- Stress no local de trabalho; 2- Relacionamento interpessoal; 3- Satisfa????o no trabalho; 4- Atendimento ao cliente; 5- Apatia no trabalho.

This project attempts to explain impulsive behavior which is described here as behavior that cannot be explained by a rational thought process. There will be a concentration on the direct relationship between perceptions of equity and the intention to quit.

The impact of the Contact Centre workplace upon employee satisfaction or wellness is attracting the attention of researchers across the globe. Over 10 years of research has resulted in recommendations about how Contact Centres should be managed and how the jobs of Contact Centre agents should be designed. There is growing concern that the current practices result in significant psychosocial risk factors which are ultimately harming the Contact Agents and less obviously the bottom line of their organisations through emotional exhaustion, stress, employee absenteeism and turnover. The aim of this study was to explore whether Contact Centre managers were aware of these recommendations, in particular those relating to the design of motivating, satisfying and “healthy” jobs. Using an expanded Job Characteristic Model, this descriptive study explored the level of awareness of New Zealand Contact Centre managers (n=20) regarding the recommendations about the design of jobs, and what changes, if any, have occurred as a result. Where changes have not been forthcoming, the study explored the constraints which were preventing or limiting change. The results of this study indicated that there is a low level of awareness of the research recommendations, that approaches to improving the management and design of Contact Centre agents roles are ad hoc, and that there is a level of resistance in providing agents with autonomy to manage their day to day roles. Some efforts to increase task and skill variety have been made but these are also ad hoc rather than built into the job. As a result of this study, it appears that Contact Centres in New Zealand are still adopting a mass production model of management. This study has implications for Contact Centre managers and senior organisational managers, these are discussed. Limitations of the research, implications for Contact Centre Managements are highlighted and areas for further research are highlighted

Work engagement is an increasingly popular construct in organizational and occupational health psychology. However, despite substantial advances in our understanding of work engagement at the between-person level, scholars have argued for increased investigation into what drives engagement on a daily level for individual employees. In the current study, a within-person, day-level design was employed to examine the relationships between nonwork mastery experiences, job crafting behaviors, and daily work engagement. Drawing on Conservation of Resources (Hobfoll, 1989) theory, nonwork mastery experiences and job crafting were operationalized as employee-driven, resource-building strategies that assist employees in generating important psychological and job resources that can be drawn upon in order to maintain high levels of work engagement during the day. Moreover, a reciprocal relationship between work engagement during the day and nonwork mastery experiences the same evening was tested. Employees from a U.S. technology firm provided responses in the morning, at lunchtime, and after work each day for five working days. Multilevel structural equation modeling was used to test the hypotheses in the current study. Findings revealed no support for the hypothesized model at the within-person level of analysis; however, ancillary analyses suggested support for an indirect relationship between job crafting and work engagement via increased positive affect. Moreover, nearly all the proposed relationships emerged at the between-person level of analysis providing some insight into the effects of resource building strategies and work engagement across participants. Finally, seeking structural resources was identified as a person-level factor that explained variance in employees' initial levels of work engagement at the start of the week, as well as the trajectory of engagement over the course of the week. The current findings contribute to our understanding of bottom-up, employee-driven behaviors that help to sustain engagement over time. Suggestions for future research and implications for practice are discussed.

Thesis (MCom)--Stellenbosch University, 2015.
ENGLISH ABSTRACT: South Africa has a population of just over 50 million people. However, there are only approximately 260 698 nurses according to the register of the South African Nursing Council. The nursing shortage is not only limited to South Africa, but is a global phenomenon, and this shortage is getting worse every day. Various factors can be blamed for the increasing nursing shortage. Every day nurses face demanding working hours, stressful work environments and a large shortage of resources. Nurses from private hospitals regard themselves as "overworked money-making machines". Nevertheless, the health care needed by the population of South Africa is rapidly increasing. The high prevalence of HIV/AIDS is also a challenging contributor, worsening the nursing shortage crisis. The current dysfunctional nursing situation in the healthcare facilities of South Africa reflects a negative image of the nursing profession. Consequently, the number of individuals considering nursing as a profession is decreasing. The nursing shortage is not only a threat to the wellbeing of nurses, but to the lives of millions of South Africans who need health care. A common phenomenon amongst nurses is burnout, which leads to decreased quality of care and high turnover rates and contributes to the nursing shortage. Also, other nurses experience work engagement and display organisational citizenship behaviour in the same working environments than the nurses who experience burnout. Work engagement (WE) and organisational citizenship behaviour (OCB) are ideal outcomes. This study investigated distinguishing factors between nurses that allow them to experience WE and exhibit OCB. The Job Demands-Resources model played an integral role in the study. Therefore, the specific focus of the study was job and personal resources, as well as job demands, as factors contributing to WE and OCB amongst nurses. Servant leadership (SL) as job resource, psychological capital (PsyCap) as personal resource, and IT (Illegitimate tasks) as job demand were identified as possible factors that explain the variance in WE and OCB. A literature review was conducted in which prominent antecedents of WE and OCB were identified. A number of hypotheses were formulated and tested by means of an ex post facto correlation design. The unit of analysis was nurses from two of the largest private hospital groups in South Africa. The nurses were employed at one hospital in Gauteng and three hospitals in the Western Cape. Data was collected from 208 nurses located within the chosen hospitals. Data collection on all five variables, namely work engagement, organisational citizenship behaviour, servant leadership, psychological capital and IT, was conducted by means of self-administered questionnaires. The measurements included in the self-administered questionnaire were selected in terms of their validity and reliability. The following measurements were included; Utrecht Work Engagement Scale (UWES), Organisational Citizenship Checklist (OCB-C), Servant Leadership Questionnaire (SLQ), Psychological Capital Questionnaire (PCQ) and the Bern Illegitimate Task Scale (BITS). The data collected was analysed by means of item analyses and structural equation modelling. A PLS path analysis was conducted to determine the model fit. The most significant findings were that SL, as a job resource, and PsyCap, as a personal resource, were positively related to WE amongst nurses. The results also revealed that PsyCap was positively related to OCB. Lastly, it was found that IT, as a job demand, are negatively related to WE amongst nurses. These results support the assumptions of the JD-R model that specific job and personal resources lead to WE. The results provide guidelines regarding practical managerial implications and strategies to address the challenges experienced by nurses. The results, together with the managerial implications, made it possible to provide valuable insights and recommendations for industrial psychologists, as well as for further studies.
AFRIKAANSE OPSOMMING: Suid-Afrika het ‘n bevolking van net oor die 50 miljoen mense. Daar is egter volgens die register van die Suid-Afrikaanse Verpleegkunderaad net omtrent 260 698 verpleërs. Die tekort aan verpleërs is nie net tot Suid-Afrika beperk nie, maar is ‘n globale fenomeen, en die tekort word elke dag groter. Verskeie faktore kan vir die toenemende verpleërtekort blameer word. Verpleërs word elke dag gekonfronteer met veeleisende werksure, stresvolle werksomstandighede en ‘n groot tekort aan hulpbronne. Verpleërs by privaat hospitale beskou hulleself as “oorwerkte geldmaakmasjiene”. Nietemin neem die gesondheidsorg wat deur die Suid-Afrikaanse bevolking benodig word, vinnig toe. Die hoë voorkoms van MIV/VIGS is ook ‘n uitdagende bydraer wat die verpleërtekort vererger. Die huidige wanfunksionele verpleegtoestand in die gesondheidsorgfasiliteite van Suid-Afrika word weerspieël in die negatiewe beeld van die verpleegberoep. Gevolglik verminder die getal mense wat verpleging as ‘n beroep oorweeg. Die verpleërtekort bedreig nie net die welstand van verpleërs nie, maar ook die lewens van miljoene Suid-Afrikaners wat gesondheidsorg benodig. ‘n Algemene verskynsel onder verpleërs is uitbranding (burnout), wat lei tot ‘n afname in die kwaliteit van sorg en hoë omsetkoerse en bydra tot die verpleërtekort. Ander verpleërs ervaar egter werksbetrokkenheid (work engagement) en vertoon organisatoriese burgerskapsgedrag (organisational citizenship behaviour) in dieselfde omgewing waar verpleërs uitbranding ervaar. Werksbetrokkenheid en organisatoriese burgerskapsgedrag is ideale uitkomstes. Hierdie studie het onderskeidende faktore onder verpleërs ondersoek wat hulle toelaat om werksbetrokkenheid te ervaar en organisatoriese burgerskapsgedrag te vertoon. Die model van werkseise en hulpbronne (Job Demands-Resources (JD-R) model) het ‘n integrale rol in die studie gespeel. Die spesifieke fokus van die studie was dus op werks- en persoonlike hulpbronne, sowel as werkseise, as faktore wat bydra tot werksbetrokkenheid en organisatoriese burgerskapsgedrag onder verpleërs. Dienaarleierskap en sielkundige kapitaal as werkshulpbronne, en illegitieme take as werkseis, is geïdentifiseer as moontlike faktore wat die verskil in betrokkenheid en organisatoriese burgerskapsgedrag verklaar. ‘n Literatuuroorsig is onderneem waarin belangrike antesedente van betrokkenheid en organisatoriese burgerskapsgedrag geïdentifiseer is. ‘n Aantal hipoteses is geformuleer en deur middel van ‘n ex post facto korrelasie-ontwerp getoets. Die eenheid van analise was verpleërs werksaam by twee van die grootste privaathospitaalgroepe in Suid-Afrika. Die verpleërs was werksaam by een hospitaal in Gauteng en drie hospitale in die Wes-Kaap. Data is by 208 verpleërs in die gekose hospitale versamel. Dataversameling oor al vyf veranderlikes, naamlik werksbetrokkenheid, organisatoriese burgerskapsgedrag, dienaarleierskap, sielkundige kapitaal en illegitieme take, is deur middel van selftoepasvraelyste versamel. Die volgende metings is ingesluit: Utrecht Work Engagement Scale (UWES), Organisational Citizenship Checklist (OCB-C), Servant Leadership Questionnaire (SLQ), Psychological Capital Questionnaire (PCQ) en die Bern Illegitimate Task Scale (BITS). Die versamelde data is deur middel van item-ontleding en struktuurvergelykingsontleding geanaliseer. ‘n Gedeeltelike kleinstekwadrate-baananalise (partial least squares path analysis) is onderneem om die passing van die model te bepaal. Die belangrikste bevindinge was dat dienaarleierskap, as ‘n werkshulpbron, en sielkundige kapitaal, as ‘n persoonlike hulpbron, positief verband hou met werksbetrokkenheid onder verpleërs. Die resultate toon ook dat sielkundige kapitaal positief verband hou met organisatoriese burgerskapsgedrag. Laastens is bevind dat illegitieme take, as ‘n werkseis, negatief verband hou met werksbetrokkenheid onder verpleërs. Hierdie resultate ondersteun die aannames van die model van werkseise en hulpbronne (J-DR) dat spesifieke werks- en persoonlike hulpbronne lei tot werksbetrokkenheid. Die resultate verskaf riglyne vir praktiese bestuursimplikasies en strategieë om die uitdagings wat deur verpleërs ervaar word, aan te spreek. Die resultate, tesame met die bestuursimplikasies, het dit moontlik gemaak om waardevolle insigte en aanbevelings vir bedryfsielkundiges, asook vir verdere studies, te maak.

碩士
國立屏東科技大學
企業管理系所
97
The banking industry is highly customer-oriented and directly customer service one among the industries. Employees' ability and behavioral performance would influence the performances of enterprises / branches, so the employees’ human resource management plays the key role for the enterprises / branches. Therefore, the enterprises / branches essentially need to strengthen employees’ empowerment management to motivate employees more enthusiastic and initiative for getting competitive advantage to achieve business targets. The main objective of this study was to verify predictive effects of work motivation and role stress on employees' work empowerment perception. The research objects were first line employees of bank industry, and there are 282 valid questionnaires out of 483 issued questionnaires. By using hierarchical regression analysis to analyze these data, results of this research were as follows：(1)Work motive(future development & peer competition) has positive predictive effect on the empowerment perception of employees. (2)Role stress(role ambiguity) has negative predictive effect on the empowerment perception of employees. Finally, the concrete suggestions had been mentioned for enterprises and future research in reference.

碩士
國立交通大學
經營管理研究所
97
According to individual’s preference and volition toward temporary employment, this study divided temporary workforce into two sub-group – voluntary and involuntary workers – and examined whether voluntary and involuntary temporary employees’ job involvement, job satisfaction, role ambiguity, and role conflict exist differences. Individual’s reasons for working temporary were also considered and then investigated whether different working reasons would result in different working attitudes and role stress. The sample was consisted of temporary employees who were working in the public sector. A total of 365 participants complete the survey of the current research. After the test of multivariate analyses of variance (MANOVA), the results showed that the job attitudes between voluntary and involuntary temporary employees were not the same. Involuntary temporary workers reported higher job involvement and job satisfaction than did involuntary temporary workers. As mentioned to the psychological outcomes for different working reasons of temporary employees, the results showed that voluntary temporary workers’ role ambiguity were dissimilar under different reasons for working temporary job. Voluntary employees who pursue temporary work in order to have higher pay than full-time work reported lower role ambiguity than other voluntary employees who work temporarily because job loss, less responsibility, and having higher pay but reduced workload. The findings suggest that temporary workforce is not a homogeneous group. Individual’s diverse volition and working motivations imply the heterogeneity of this workforce. The practical implications of this research suggest that managers should not ignore the heterogeneity of temporary workers. Thus, managers should try to distinguish the different working demands and working reasons of voluntary and involuntary temporary employees. By matching suitable job for each temporary employee, organizations would get better benefits from temporary workforce.

碩士
康寧大學
資訊傳播研究所
105
As the average life expectancy of the people increases, the population ages and the birth rate shrinks, it is generally acceptable for individuals or families to buy insurance. So, there is a great public interest in choosing an excellent insurance company that provides professional, sincere service. However, looking at all insurance companies, the turnover rate of 13 months of the professional agents is fairly high, and the public perception of insurance companies is unfavorable. Thus, the study intends to show and discuss how to reduce insurance agent turnover rate, an increase of the company's performance and how to train insurance personnel on relevant issues affecting the public trust. The research study will provide analysis for insurance, insurance personnel motivation, job involvement, job stress and degrees of work performance. The research can be provided to insurance companies and become a social reference for the public. This research focuses mainly on employees of insurance companies to discuss motivation, job involvement, job stress and work performance related matters.The author uses questionnaires filled out by insurance professionals to investigat. The questionnaire uses the Pearson correlation analysis method,using descriptive statistics,regression analysis and hierarchical regression analysis, to analyze this impact and to understand the relationship between variables. Through analysis of this study, the resulting verified results are as follows : 1. Insurance personnel actively encouraging performance has a positive impact, i.e., when the insurance professional incentives are higher, there is an increase in performance levels. 2. When insurance personnel into having a positive impact on work input, and increased motivation of theinsurance professionals, dedicated to their work, the higher the degree of incentive for insurance professionals. 3. The professional, dedicated to their work and work performance has to affect job performance, the higher the level of professionals to work into insurance, i.e., also higher. 4. Insurance personnel dedicated to their work on incentives and between job performance is part of the agency dedicated to their work. Professionals of the insurance intermediary part will affect work performance. 5. Insurance personnel work stress on the incentive and work performance of the interference effect of the research hypothesis is not supported.

碩士
中華大學
科技管理學系(所)
98
In both local and foreign documentations, there is an abundance of research on work motivation, work stress, organization commitment and job satisfaction, and very few relative studies on the relationship between work motivation, work stress, organization commitment and job satisfaction in cross-strait employees. By targeting employees from 3 companies in the manufacturing industry of Cross-Strait as research subjects, this research distributed a total of 450 copies of surveys and collected 355 completed surveys, which included 352 valid surveys and 3 invalid surveys with an effective response rate reaching up to 78.22%. Research has revealed 3 top pull factors in work motivation when choosing a job by Cross-Strait employees: 1. high enterprise stability; 2. good enterprise image; 3. good employee benefits.In addition, different employee attributes will affect work motivation, work stress, organization commitment and job satisfaction. When comparing actual work satisfaction perception and expected work satisfaction in Cross-Strait employees, research discovered that in the aspect of expected work satisfaction both Cross-Strait employees displayed a higher level in “salary”; however in actual work satisfaction perception, “relationship between co-workers” ranked the highest, which is a demonstration of the inability of actual work satisfaction perception to match employee expectations. Therefore, a difference exists between actual enterprise work satisfaction perceptions and expectations. Only Taiwan employees received positive effects of stress on work satisfaction and work motivation. Furthermore, work stress had a negative effect on organization commitment in Cross-Strait employees while Work Satisfaction displayed a positive effect on organization commitment.

碩士
國立成功大學
企業管理學系專班
101
The aim of this research is to explore relationships between the occupational stress and strain, the work motivation and strain, and the moderating effects of work motivation in the occupational stress process. The occupational stress includes work demands, work guarantees, coworker supports and interpersonal relationships. The strain is divided into the burnout（including physical and mental burnout , and over-commitment）and the turnover intention. The work motivation is divided into the intrinsic motivation and the extrinsic motivation. This study focuses on nine photonics industry employees in the Southern Taiwan Science Park and the Tainan Technology Industrial Park. The effective samples are 245 and the return-ratio is 91%. The results are as follows: First, the occupational stress has a partially positive relationship with strain. Second, the work motivation doesn’t have a relationship with the burnout. Third, the work motivation has a partially positive relationship with the turnover intention . Finally, the effect of work motivation is significant to moderate the partially negative relationship between the occupational stress and strain. In the conclusion, the study provides a summary of the research findings, managerial contributions, limitations and recommendations for future researchers.

碩士
文化大學
國際企業管理研究所
83
The best developing strategy of insurance companies is to expand organizational scales and use salesmen'''''''' interpersonal relationships as the base of raising performances. Under this circumstance, how to train and retain talents has become an important issue. As a result, the researcher uses turnover intention as a dependent variable; individual characteristics, career maturity, achievement motiation and job stress as independent variables to test if they can largely explain the turnover intention. 　　The questionnaire method was used to measure variables. And the analytic methods include frequency, factor analysis, ANOVA, scheffe, pearson, canonical and stepwise regression. The research resluts are as follows: 　　A.There are significant individual characteristics differences on all inde pendent variables. 　　B.There are significant negative relationships among career maturity, achievement motivation and job stress, turnover intention. 　　C.There are significant negative relationships among career maturity, achievement motivation and turnover intention; there are significant posi tive refationships between job stress and turnover intention. 　　D.There are significant canonical correlation among career maturity, achievement motivation and job stress. 　　E.There are six variabes which can explain the 52.61% variation of turn over intention. 　　The discussion and concludions will be included.

Text in English, with abstracts and keywords in English, Afrikaans and isiZulu
The focus of this research is employees’ career development in the South African Police Services (SAPS). The general aim of the research is to develop a valid and reliable measure of career plateauing and to determine whether individuals’ experiences of career plateauing (as antecedent) positively or negatively predict their job satisfaction, motivation, and work engagement (as consequences). The research further aims to investigate whether individuals’ biographical variables (gender, age, race, marital status, rank, and tenure) significantly influence their subjective work experiences (career plateauing, job satisfaction, motivation, and work engagement). A quantitative cross-sectional survey was conducted on a nonprobability purposive sample of employees (N = 410) from different biographical groups at the SAPS. Descriptive, correlational, and inferential statistics were performed. Exploratory factor analysis and confirmatory factor analysis provided evidence of the internal consistency reliability and construct validity of the newly developed career plateauing experiences scale (CPES). Structural equation modelling confirmed the predictive validity of the CPES and showed that job content plateau and hierarchical/structural plateau predicted lower levels of job satisfaction. The psychological plateau predicted lower work engagement levels. Maintenance plateau predicted higher job satisfaction and engagement levels. Tests for significant mean differences indicated that individuals from the various biographical groups differed significantly regarding their career plateauing experiences, job satisfaction, motivation, and work engagement. The research extended career development theory by demonstrating the relevance of the new construct of psychological plateau in relation to traditional forms of career plateauing and work engagement in flat organisational structural contexts. Although still in need of further refinement, the newly developed CPES shows empirically promise to provide useful information for measuring and alleviating negative experiences of career plateauing in the SAPS. The findings further provide valuable insights into the unique career plateauing experiences, job satisfaction, motivation, and work engagement of employees of different age, gender, race, marital status, rank, and tenure groups. The study makes an original contribution to career development theory and research and adds value to career development practice in the contemporary organisational setting.
Hierdie studie handel oor die loopbaanontwikkeling van werknemers in die Suid-Afrikaanse Polisiediens (SAPD). Die doel van die navorsing is om ʼn geldige en betroubare aanduiding dat ʼn loopbaanplato bereik is, te ontwikkel, en om vas te stel of individue se belewing dat hulle loopbaan ʼn plato bereik het (as die antesedent), hulle werksbevrediging, motivering en werksbetrokkenheid (as die gevolge) positief of negatief voorspel. Afgesien hiervan word ondersoek of werknemers se biografiese veranderlikes (geslag, ouderdom, ras, huwelikstatus, rang en dienstyd) ʼn beduidende uitwerking op hulle subjektiewe werksbelewing (loopbaanplato, werksbevrediging, motivering en werksbetrokkenheid) het. ʼn Kwantitatiewe dwarssnitopname van ʼn doelgerigte onwaarskynlikheidsteekproef onder werknemers (N=410) uit verskillende biografiese groepe in die SAPD is gedoen. Deskriptiewe, korrelatiewe en inferensiële statistiek is uitgevoer. ʼn Verkennende en bevestigende faktoranalise het bewys dat die nuut ontwikkelde loopbaanplatobelewingskaal (LPBS) as konstruk geldig, intern konsekwent en betroubaar is. Strukturele vergelykingsmodellering het die voorspellingsgeldigheid van die LPBS bevestig en getoon dat die posinhoud- en hiërargiese/strukturele plato laer vlakke van werksbevrediging voorspel. Die sielkundige plato het laer vlakke van werksbetrokkenheid voorspel, terwyl die handhawingsplato groter werksbevredigings- en -betrokkenheidsvlakke voorspel het. Toetse vir beduidende gemiddeldeverskille het aangedui dat werknemers uit verskillende biografiese groepe beduidende verskille getoon het met betrekking tot hul loopbaanplatobelewing, werksbevrediging, motivering en werksbetrokkenheid. Die navorsing het die loopbaanontwikkelingsteorie verryk deur die relevansie van die nuwe konstruk van ʼn sielkundige plato vir die tradisionele vorme van loopbaanplato’s en werksbetrokkenheid in plat maatskappystrukture te demonstreer. Ofskoon die nuwe LPBS verfyn moet word, beloof dit veel wat betref inligting waarmee die negatiewe belewing van loopbaanplato’s in die SAPD gemeet en verander kan word. Voorts bied die bevindings waardevolle insigte in die unieke loopbaanplatobelewings, werksbevrediging, -motivering en -betrokkenheid van werknemers ongeag hul ouderdomsgroep, geslag, ras, huwelikstatus, rang en dienstyd. Hierdie studie lewer ʼn bydrae tot die loopbaanontwikkelingsteorie en -navorsing, en voeg waarde toe tot die loopbaanontwikkelingspraktyk in eietydse organisasies.
Lolu cwaningo lugxile ekuthuthukiseni ubizo lomsebenzi wabasebenzi boPhiko lwezaMaphoyisa eNingizimu Afrika (SAPS). Inhloso enkulu yocwaningo wukuthuthukisa uhlelo lokulinganisa uhlelo olufanele noluthembekayo lobizo lomsebenzi kanye nokuqondisisa ukuthi ngabe isimo somuntu ahlangabezana naso, isimo sesiqongolo sobizo lomsebenzi (as antecedent), njengesilinganiso esikwazi ukubikezela kahle noma kabi izinga lokwaneliswa umsebenzi, izinto ezikhuthaza isisebenzi kanye nokuzibandakanya kwesisebenzi emsebenzini. (njengomphumela). Ngaphezu kwalokho ucwaningo luhlose ukuphenya ukuthi ngabe izimpawu zempilo yomuntu (ubulili, iminyaka yomuntu, inhlobo yohlanga lomuntu, isimo somshado, isikhundla kanye nelungelo lobunikazi) zithinta kakhulu izimpilo zabo zomsebenzi (isiqongolo sobizo lomsebenzi, izinga lokwaneliseka ngokomsebenzi, okukhuthaza isisebenzi Kanye nokubandakanyeka kwesisebenzi emsebenzini. Uhlelo locwaningo lwezigaba olugxile kumanani lwenziwa kusampuli yabasebenzi ngohlelo olungenamathuba okwenzeka olungenanhloso (N = 410), ucwaningo olwenziwe kumaqembu ahlukene ngezimpilo zabasebenzi abasophikweni lwesiphoyisa (SAPS). Kuye kwenziwa uhlelo lwamanani ngendlela yokuchaza, yokuqhathanisa okufanayo kanye nokufunisela. Uhlelo lohlaziyo oluphenyayo kanye nohlelo lohlaziyo oluqinisekisayo lunikeze ubufakazi obuthembekayo bangaphakathi obungaguquki kanti bakha isiqinisekiso z sesilinganiso esisanda kwakhiwa, phecelezi i-Career Experiences Plateauing Scale (CEPS). Imodeli ebizwa phecelezi Structural equation modelling iye yaqinisekisa uhlelo olufanele olubikezelayo lwe-CPES futhi iye yakhombisa ukuthi isigaba sokugcina solwazi lobizo lomsebenzi kanye nohlaka/nesakhiwo sesiqongo sobizo lomsebenzi lubikezele amazing aphansi okwaneliseka ngomsebenzi. Isiqongo sezomqondo siye sabikezela izinga eliphansi lokuzibandakanya kwabasebenzi emsebenzini wabo, kanti isiqongo sobizo lomsebenzi siye sabikezela izinga eliphezulu lokwaneliseka ngokomsebenzi Kanye nangamazinga okubandakanyeka kwabasebenzi emsebenzini wabo. Izinhlelo zokuhlola eziqonde ukuveza umehluko phakathi, phecelezi kwe-mean zibikezele ukuthi abantu abavela kumaqembu ahlukene empilo akhombise ukwehluka mayelana nemisebenzi yesiqongo sobizo lomsebenzi, ukwaneliseka ngokomsebenzi Kanye namazinga okubandakanyeka kwabasebenzi emsebenzini wabo. Ucwaningo luye lwanweba ithiyori yezokuthuthukiswa kobizo lomsebenzi ngokukhombisa izimpawu ezifanayo zesakhiwo esisha zesigaba esiyisiqongo somqondo mayelana nezindlela ezejwayelekile zesiqongo sobizo lomsebenzi kanye nokubandakanyeka kwabasebenzi emsebenzini wabo kwizizinda ezingaguquki zesakhiwo senhlangano. Yize zisadinga ukuhluzwa kabanzi, izinhlelo ezithuthukiswe kabusha ze-CPES zikhombisa isithembiso esiphathekayo sokunikeza ulwazi olusebenzayo lokulinga Kanye nokunciphisa/nokugwema izenzo ezibi zesiqongo sobizo lomsebenzi ophikweni lwe-SAPS. Ulwazi olutholakele luqhubeka nokuveza umnyombo mezenzo zesiqongo sobizo lomsebenzi, ukwaneliseka ngokomsebenzi, izinto ezikhuthaza abasebenzi Kanye nokubandakanyeka kwabasebenzi emsebenzini, okungabasebenzi beminyaka eyehlukene, bobulili, bobuhlanga, besimo somshado, besikhundla kanye namaqembu anobunikazi bempahla eyigugu. Ucwaningo lwenza igalelo langempela kwithiyori ethuthukisa ubizo lomsebenzi Kanye nocwaningo futhi lwengeza ubugugu kwingqubo ethuthukisa ubizo lomsebenzi kwisizinda samanje senhlangano.
Industrial and Organisational Psychology
D. Com. (Industrial and Organisational Psychology)

碩士
南華大學
管理科學研究所
94
The life insurance has high professional, complicated and variation business. It is big to an insurance policy at a great amount of deal, small to at several yuan, closely linked with staff member. Effective management and service, can not merely safeguard the custom rights, also can encourage the sales man service spirit, even more can propose the efficiency of serving in further. The sales man''s professional and working attitude has important result of the service quality to the life insurance company. The purpose of this study was to examine the relationship among organization change、leader''s behavior、motivation system 、job stress、job involvement and burnout in life insurance employee. The study adopted questionnaires to get the real answer from the personnel of Cathay Life Insurance Company. Of the 2460 questionnaires sent out, 542 were returned, among which 77 were valid exclusive of 465invalid. The returned rate of valid questionnaires was 18.9%. 　 　　The study was involved in (1) the difference of individual characteristics in all variables, (2) the correlations among variables, (3) the interaction between variables, (4) the difference of variables from different groups, and (5) the causality between variables. This study has adopted SPSS FOR WINDOWS as the tool for statistical analysis. The methods for analysis of sample data were as follows: factor analysis, reliability analysis, descriptive statistics, T-test analysis, single factor variant analysis (one-way ANOVA), subsequent inspection, Pearson correlated analysis, cluster analysis, regression analysis, path analysis and so on. 　 　　There are four major finding in the research as follows： 　 　　1. The individual characteristics had shown significant difference in the variables of organization change、leader''s behavior、motivation system 、job stress、job involvement and burnout in life insurance employee . 　　2. Organization change、leader''s behavior、motivation system 、job stress、job involvement and burnout in life insurance employee had significantly positive and negative correlations with each other. 　　3. Organization change、leader''s behavior、motivation system 、job stress、job involvement in life insurance employee had significantly positive and negative effects in part on burnout. 　　4. The path analysis had also shown that organization change、leader''s behavior、motivation system 、job stress、job involvement in life insurance employee had significantly positive and negative effects in part on burnout. 　　The above inclusions can be shared with entrepreneur and concerning scholars. They also provide the basis of the future direction with concerning researchers.

The aim of the study was to investigate whether statistically and practically significant positive relationships exist between intrinsic motivation, social support and work engagement of shift workers in a South African Chemical Company. The expected outcome was to find statistically and practically significant positive correlations between these variables for these workers. A cross sectional survey was conducted among a sample of 207 shift workers from a South African Chemical Company. Data was collected by means of existing standardised and validated questionnaires, to measure intrinsic motivation (six-item measure) validated by Kuvaas and Dysvik, 2009, perceived social support (Work Experiences Scale, May, Gilson, & Harter, 2004), and work engagement (Utrecht Work Engagement Scale, Henn & Barkhuizen, 2009; Shimazu & Schaufeli, 2009). The statistical analysis included descriptive statistics, and Pearson product-moment correlation coefficients. The results showed that there were statistically and practically significant positive relationships between these variables for this sample group
Industrial and Organisational Psychology
M. Com. (Industrial and Organisational Psychology)

Over the past five decades, universities across the globe have been subjected to powerful forces of change that have impacted their definition, governance and funding structures, and managerial practices. In South Africa, the reform process was amplified by the country’s apartheid legacy and the political and socio-economic realities. Consequently, the transformation has resulted in the corporatisation of universities and the re-engineering of the academic profession into a managed profession that brought about a changed work environment with less secure conditions of employment, more expectations and increased work pressure, with diminished autonomy. The changed and changing South African higher education environment has had and continues to have its effects on academic employees’ well-being, health and morale. Limited research has investigated the sense of purpose and meaning and psychological health of academic employees. Moreover, there is an absence of empirical studies that have reported on the development and evaluation of a brief group-based meaning-centred intervention that focuses on both the sense of purpose and meaning, and psychological health of academic employees. The primary aim of the study was to first explore the meaning and/or meaning frustration embedded in the academic employee experience, in order to develop and empirically assess a brief group-based meaning-centred intervention in a higher education setting. The intervention was articulated from a logotherapy perspective of Viktor Frankl’s system of psychotherapy. An intervention mixed methods design, consisting of four interdependent phases, was used to pursue the aim of the study. The phase one qualitative single case study was used to explore and describe the sense of meaning and/or meaning frustration embedded in academic employees’ experiences. This was used as a means of developing and supporting the intervention that was implemented in the phase three quantitative quasi- experimental single-group pre/post test study. Phase two was thus an applied phase where the intentional mixing of the qualitative and quantitative phases took place. Likewise, phase four was an applied phase since it was used to draw conclusions based on the integration of the phase one findings and the phase three results. The results of the quantitative study indicated that the majority of academic employees who participated in the study had a sense of definite purpose and meaning (MPIL-post = 114.59, SDPIL-post = 18.04) and psychological health, despite the changed and changing HE landscape. The main finding suggests that a logotherapy brief group-based intervention, with a strong cognitive restructuring component, may have a positive impact on the sense of purpose and meaning of academic employees, whilst reducing the presence of symptoms of depression, post traumatic stress, binge eating and panic. The experience of purpose and meaning in work, and adaptive psychological coping, was related to academic employees’ sense of making a difference in students’ development, the appreciation they have received from students, their freedom of choice, their view of work as a calling, the unique benefits of working in HE, meaning beyond the meaning in the moment (ultimate meaning) and making a difference in colleagues’ (staffs’) lives. Llimitations in the study are noted and recommendations are made to formalise existential analysis as a research method of meaning informed organisational assessment.
Psychology
Ph. D. (Counselling Psychology)

Text in English
This study aimed at exploring the “lived experiences” and “meanings” of employees who had been diagnosed with work related stress, anxiety, depression and/or burnout, referred to as work dysfunctions. The researcher wished to create an opportunity and safe environment that would allow the participants to have their “voices and stories” told, heard and understood. The researcher adopted social constructionism as an epistemological framework for dialogue with the participants. Five in-depth, semi-structured conversational interviews, using the qualitative research approach and the case study method, were conducted. Participants’ selection was effected through purposive sampling. The thematic content analysis method was used to analyse the data and later align it to the relevant literature. Thematically analysed content was reconstructed into individual participants’ stories. The conversational and relational process with the researcher also generated new meanings and insights beneficial for the participants. The rich and in-depth information around their unique experiences and realities contributed towards a better understanding of work dysfunctions and also towards the improvement of the well-being interventions. It is also argued that additional insights from the study would add value to the organisational incapacity management process of employees with work dysfunctions.
Psychology
Ph. D. (Consulting Psychology)