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Relevant bibliographies by topics / End-user support

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Dissertations / Theses
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Academic literature on the topic 'End-user support'

Author: Grafiati

Published: 4 June 2021

Last updated: 14 February 2022

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Journal articles on the topic "End-user support"

1

Yager, Susan E., John F. Schrage, and Ronald L. Berry. "Preparing End User Support Specialists." Journal of Education for Business 78, no. 2 (2002): 92–96. http://dx.doi.org/10.1080/08832320209599704.

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Mirani, Rajesh, and William R. King. "Impacts of End-User and Information Center Characteristics on End-User Computing Support." Journal of Management Information Systems 11, no. 1 (1994): 141–66. http://dx.doi.org/10.1080/07421222.1994.11518034.

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Shoval, Peretz, and Nava Pliskin. "Structured support for advanced end-user prototyping." Education and Computing 6, no. 1-2 (1990): 33–41. http://dx.doi.org/10.1016/s0167-9287(05)80044-5.

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Shaw, Nancy C., William H. DeLone, and Fred Niederman. "Sources of dissatisfaction in end-user support." ACM SIGMIS Database: the DATABASE for Advances in Information Systems 33, no. 2 (2002): 41–56. http://dx.doi.org/10.1145/513264.513272.

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Speier, C., and C. V. Brown. "Differences in end-user computing support and control across user departments." Information & Management 32, no. 2 (1997): 85–99. http://dx.doi.org/10.1016/s0378-7206(97)00004-9.

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Papadimitriou, D., and D. Verchere. "GMPLS user-network interface in support of end-to-end rerouting." IEEE Communications Magazine 43, no. 7 (2005): 35–43. http://dx.doi.org/10.1109/mcom.2005.1470807.

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Watson, Hugh J., and Houston H. Carr. "Organizing for Decision Support System Support: The End-User Services Alternative." Journal of Management Information Systems 4, no. 1 (1987): 83–95. http://dx.doi.org/10.1080/07421222.1987.11517787.

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Shah, H. U., and D. R. Lawrence. "A Study of End User Computing and the Provision of Tool Support to Advance End User Empowerment." Journal of Organizational and End User Computing 8, no. 1 (1996): 13–21. http://dx.doi.org/10.4018/joeuc.1996010102.

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Becker, Shirley, and Rick Gibson. "An Information Abstraction Model for End User CASE Support." Journal of Organizational and End User Computing 9, no. 1 (1997): 28–34. http://dx.doi.org/10.4018/joeuc.1997010103.

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Ruthruff, Joseph R., Shrinu Prabhakararao, James Reichwein, Curtis Cook, Eugene Creswick, and Margaret Burnett. "Interactive, visual fault localization support for end-user programmers." Journal of Visual Languages & Computing 16, no. 1-2 (2005): 3–40. http://dx.doi.org/10.1016/j.jvlc.2004.07.001.

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Dissertations / Theses on the topic "End-user support"

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Tschudnowsky, Alexey. "End-User Development of Web-based Decision Support Systems." Universitätsverlag Chemnitz, 2016. https://monarch.qucosa.de/id/qucosa%3A20647.

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Recent innovations in the information technology and computing devices magnified the volume of available information. Today’s decision makers face the challenge of analyzing ever more data in shorter timeframes. Demand for technology that can efficiently assist systematic data analysis is constantly growing. Development of dedicated information systems is, however, difficult both from organizational and technological point of view. First, traditional software production is a complex and time-consuming process that can not be performed under time-pressure. Second, changing business conditions and evolving stakeholder needs require solutions that can be efficiently tailored over time. Finally, costs of custom software development are high, so that not all use cases and scenarios can be covered sufficiently. This thesis proposes a holistic approach to address the challenges above and to enable efficient development of decision support software. The main idea is to empower end users, i.e., decision makers, in constructing their own case-specific solutions. The proposed approach called Web-Composition for End-User Development consists of a systematic process for development and evolution of decision support systems, assistance mechanisms to address lack of programming skills by decision makers and evolution facilities to enable cost- and time-efficient extensibility of user-produced solutions. The thesis describes implementation of the devised principles and ideas in the context of several open-source projects and application scenarios. Applicability and usability of the concepts are demonstrated in user studies with respective target groups. Based on the outcome analysis the thesis concludes that end users can and should actively participate in construction of decision support software.

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Tzeremes, Vasilios. "End user software product line support for smart spaces." Thesis, George Mason University, 2017. http://pqdtopen.proquest.com/#viewpdf?dispub=10249280.

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<p> Smart spaces are physical environments equipped with pervasive technology that sense and react to human activities and changes in the environment. End User Development (EUD) skills vary significantly among end users who want to design, develop and deploy software applications for their smart spaces. Typical end user development is opportunistic, requirements are usually unplanned and undocumented, applications are simplistic in nature, design is ad-hoc, reuse is limited, and software testing is typically haphazard, leading to many quality issues. On the other hand, technical end users with advanced EUD skills and domain expertise have the ability to create sophisticated software applications for smart spaces that are well designed and tested.</p><p> This research presents a systematic approach for adopting reuse in end user development for smart spaces by using Software Product Line (SPL) concepts. End User (EU) SPL Designers (who are technical end users and domain experts) design and develop EU SPLs for smart spaces whereas less technical end users derive their individual smart space applications from these SPLs. Incorporating SPL concepts in EUD for smart spaces makes it easier for novice end users to derive applications for their spaces without having to interface directly with devices, networks, programming logic, etc. End users only have to select and configure the EU SPL features needed for their space. Another benefit of this approach is that it promotes reuse. End user requirements are mapped to product line features that are realized by common, optional, and variant components available in smart spaces. Product line features and the corresponding component product line architecture can then be used to derive EU applications. Derived EU applications can then be deployed to different smart spaces, thereby avoiding end users having to create EU applications from scratch. Finally the proposed approach has the potential of improving software quality since testing will be an integral part of EU SPL process.</p><p> In particular, this research has: (a) defined a systematic approach for EU SPL Designers to design and develop EU SPLs, (b) provided an EU SPL application derivation approach to enable end users to derive software applications for their spaces, (c) designed an EU SPL meta-model to capture the underlying representation of EU SPL and derived application artifacts in terms of meta-classes and relationships that supports different EUD platforms, (d) designed and implemented an EUD development environment that supports EU SPL development and application derivation, and (e) provided a testing approach and framework for systematic testing of EU SPLs and derived applications.</p>

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Tschudnowsky, Alexey. "End-User Development of Web-based Decision Support Systems." Doctoral thesis, Universitätsbibliothek Chemnitz, 2017. http://nbn-resolving.de/urn:nbn:de:bsz:ch1-qucosa-219823.

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Recent innovations in the information technology and computing devices magnified the volume of available information. Today’s decision makers face the challenge of analyzing ever more data in shorter timeframes. Demand for technology that can efficiently assist systematic data analysis is constantly growing. Development of dedicated information systems is, however, difficult both from organizational and technological point of view. First, traditional software production is a complex and time-consuming process that can not be performed under time-pressure. Second, changing business conditions and evolving stakeholder needs require solutions that can be efficiently tailored over time. Finally, costs of custom software development are high, so that not all use cases and scenarios can be covered sufficiently. This thesis proposes a holistic approach to address the challenges above and to enable efficient development of decision support software. The main idea is to empower end users, i.e., decision makers, in constructing their own case-specific solutions. The proposed approach called Web-Composition for End-User Development consists of a systematic process for development and evolution of decision support systems, assistance mechanisms to address lack of programming skills by decision makers and evolution facilities to enable cost- and time-efficient extensibility of user-produced solutions. The thesis describes implementation of the devised principles and ideas in the context of several open-source projects and application scenarios. Applicability and usability of the concepts are demonstrated in user studies with respective target groups. Based on the outcome analysis the thesis concludes that end users can and should actively participate in construction of decision support software.

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Sims, Clayton Tyler. "Scientia : An end user development environment for decision support systems/." Thesis, Massachusetts Institute of Technology, 2009. http://hdl.handle.net/1721.1/61293.

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Thesis (M. Eng.)--Massachusetts Institute of Technology, Dept. of Electrical Engineering and Computer Science, 2009.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (p. 91-92).<br>This thesis describes an end user programming environment that allows non-programmers to create decision support protocols for use on electronic devices. User centered design techniques were followed to identify the difficulties encountered by users when attempting to create complex protocols, specifically addressing the problems of the scale, complexity, and specificity required for a protocol to be effectively used. The result is a highly usable desktop client graphical user interface which can create protocols that can be exported in portable formats. A summative user study was conducted on the finished software in order to evaluate its success in enabling non-programmers to author protocols.<br>by Clayton Tyler Sims.<br>M.Eng.

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McIntyre-Bahatty, Yasen Timothy. "Neural network modelling, evaluation and end-user orientation in the financial markets." Thesis, University of Bristol, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.389130.

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Ranmal, S. R. "Acceptable medicines for children : end-user insights to support dosage form design." Thesis, University College London (University of London), 2015. http://discovery.ucl.ac.uk/1469794/.

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Evolving regulatory reforms have strengthened the global focus towards developing age- appropriate and acceptable formulations for paediatric patients. The European Medicines Agency (EMA) also mandates that acceptability of paediatric preparations should be evaluated with children as an integral part of pharmaceutical and clinical development. A review of literature highlights the current paucity of evidence to support the development of dosage forms that are suitable for children of different ages and health backgrounds. Important knowledge gaps also exist in the methodological considerations for conducting acceptability studies. The overall aim of this research was to determine the attitudes, preferences and behaviours of children, caregivers and healthcare professionals towards solid oral dosage forms. Age- adapted questionnaires were systematically developed and pre-tested in collaboration with young people, in keeping with the principles of patient and public involvement in research. A diverse sample of 590 school children and adolescents and over 400 caregivers were surveyed in hospitals, community pharmacies and schools. Attitudes towards dosage forms differed primarily based on age and prior use. Precedence for chewable dosage forms and tablets was identified, while capsules and multiparticulates administered with food were less acceptable. Another aspect of the research identified the prevalence of swallowing difficulties in healthy young adults. These participants showed a preference for taking two smaller dosage forms over a larger size, and for capsules over tablets. In an acceptability trial with placebo capsules, over 95% of young adults were able to swallow size #1 capsules. The inclusion of flavour had variable effects on acceptability . Healthcare professionals showed reservations towards solid oral dosage forms and many favoured liquid medicines for paediatrics. This thesis highlights the gap between regulatory expectations, industrial feasibility and clinical ideals. This should be addressed, to ensure that legislative reforms and global initiatives will have a positive impact on paediatric therapeutics in practice.

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Laverton, Christian. "Social Tagging of Services to Support End User Development in Ubiquitous Collaborative Environments." Thesis, Norwegian University of Science and Technology, Department of Computer and Information Science, 2007. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-9581.

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<p>Tailorability in ubiquitous computing systems is needed at different levels, depending on the targeted end users. For inexperienced end users lacking computer competency, high level mechanisms for tailoring are needed. Systems such as ASTRA, which use a service oriented architecture, can provide such high level tailorability through service composition. With service composition, services can be combined and configured to form applications. However, using service composition introduces new challenges for end users. To find appropriate services, users need mechanisms for searching and browsing services. Equally important is it that users are able to understand how services work and what functionality they offer. Service descriptions can ease this task, but the problem with existing approaches to service descriptions is that they are not intended for end users and are hard to understand. This work looks at social tagging, which is a collaborative process where users attach labels or tags to items. This leads to user created metadata, as opposed to metadata created by experts. By introducing social tagging in ASTRA to describe services, users are provided with a framework for sharing their understanding of services with fellow users. To create a solution for social tagging for service descriptions, a thorough problem analysis was performed. The analysis considered the design space of tagging systems to find appropriate design choices in the problem context. Providing several tag visibility levels was identified as important, especially community tagging. The quality of tags as seen from the community members' perspective is likely to increase, as members of communities often share similar opinions and understandings. An important difference identified between existing tagging systems and tagging of services is that services can be embedded in physical devices. Thus, services can be discovered and accessed physically, which means that physical access to the services' tags should be supported. A requirements specification for a tagging system was specified, focusing on the platform requirements for basic tagging mechanisms, tag based navigation, and searching. The requirements lead to a design of platform architecture, aiming at extending the UbiCollab platform with social tagging functionality. The architecture uses a client/server solution, where the server service is shared among a network of users and handles public and community level tags. The client service is a local service which handles private tags, and acts as an intermediary between end user tools and the server service. A prototype of the platform services and an end user tool was implemented. The implementation is demonstrated through scenarios, showing possible uses of the tagging system.</p>

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Agarwala, Sandip. "System Support for End-to-End Performance Management." Diss., Georgia Institute of Technology, 2007. http://hdl.handle.net/1853/16171.

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This dissertation introduces, implements, and evaluates the novel concept of "Service Paths", which are system-level abstractions that capture and describe the dynamic dependencies between the different components of a distributed enterprise application. Service paths are dynamic because they capture the natural interactions between application services dynamically composed to offer some desired end user functionality. Service paths are distributed because such sets of services run on networked machines in distributed enterprise data centers. Service paths cross multiple levels of abstraction because they link end user application components like web browsers with system services like http providing communications with embedded services like hardware-supported data encryption. Service paths are system-level abstractions that are created without end user, application, or middleware input, but despite these facts, they are able to capture application-relevant performance metrics, including end-to-end latencies for client requests and the contributions to these latencies from application-level processes and from software/hardware resources like protocol stacks or network devices. Beyond conceiving of service paths and demonstrating their utility, this thesis makes three concrete technical contributions. First, we propose a set of signal analysis techniques called ``E2Eprof' that identify the service paths taken by different request classes across a distributed IT infrastructure and the time spent in each such path. It uses a novel algorithm called ``pathmap' that computes the correlation between the message arrival and departure timestamps at each participating node and detect dependencies among them. A second contribution is a system-level monitoring toolkit called ``SysProf', which captures monitoring information at different levels of granularity, ranging from tracking the system-level activities triggered by a single system call, to capturing the client-server interactions associated with a service paths, to characterizing the server resources consumed by sets of clients or client behaviors. The third contribution of the thesis is a publish-subscribe based monitoring data delivery framework called ``QMON'. QMON offers high levels of predictability for service delivery and supports utility-aware monitoring while also able to differentiate between different levels of service for monitoring, corresponding to the different classes of SLAs maintained for applications.

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Lakhani, Karim R. (Karim Raziabdullah) 1970. "Sustaining the virtual commons : end user support for Apache web server software on the Usenet." Thesis, Massachusetts Institute of Technology, 1999. http://hdl.handle.net/1721.1/9561.

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Thesis (S.M.)--Massachusetts Institute of Technology, Sloan School of Management, Technology and Policy Program, 1999.<br>Includes bibliographical references (p. 110-113).<br>Users have been shown to be a significant source of technology based innovations. Over the last seven years developments on the Internet have demonstrated the viability of software products that are designed, developed, distributed and supported by Users. The purpose of this thesis is to examine how and why user developed software is supported on the Usenet newsgroup discussion service of the Internet. The context of this research was the Usenet newsgroup based user support mechanism for Apache web server software. Over 55% of all World Wide Web sites on the Internet are hosted on Apache web server software. The research for this thesis was based on an analysis of four weeks of Usenet help postings for Apache software and a survey questionnaire regarding outcomes and motivations that was sent to the individuals that participated on the Usenet. Newsgroup analysis indicates that over 70% of all queries on the Usenet get at least one public reply. A majority of the replies are in the form of technical opinions. A majority of information seekers receive their first public Usenet reply within the next day of the original posting. Survey results indicate that the technical help provided is relatively low-cost to the provider, and typically involves transferring information that is already known to that help-provider rather than conducting new problem-solving at the behest of a help seeker. Typical time spent on providing help is less than five minutes. Seventy one percent of information seekers noted that they had received full or partial help in their problem solving process through their Usenet posting. Frequent helpers indicated the following were the top three reasons for their motivation to help; 1) Knew related information already, 2) Answering problems is fun and 3) Obligation - they have been helped before and now want to reciprocate. The research results are framed within the literature of technology innovation and virtual communities in cyberspace. The implications for Open Source software development and further research recommendations are provided.<br>by Karim R. Lakhani.<br>S.M.

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Heltne, Mari Montri. "Knowledge-based support for management of end user computing resources: Issues in knowledge elicitation and flexible design." Diss., The University of Arizona, 1988. http://hdl.handle.net/10150/184429.

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Effective resource management requires tools and decision aides to help determine users' needs and appropriate assignment. The goal of this research was to design, implement, and test technological tools that, even in a dynamic environment, effectively support the matching of users and resources. The context of the investigation is the Information Center, the structure used to manage and control the computing resources demanded by end users. The major contributions of the research lie in two areas: (1) the development and use of a knowledge acquisition called Resource Attribute Charts (RAC), which allow for the structured definition of the resources managed by the IC, and (2) the design, implementation, validation, and verification of the transportability of Information Center Expert, a system that supports the activities of the IC personnel. Prototyping, the system development methodology commonly used in software engineering, was used to design the general architecture of the knowledge acquisition tools, the knowledge maintenance tool, and the expert system itself. The knowledge acquisition tools, RAC, were used to build the knowledge base of ICE (Information Center Expert). ICE was installed at two corporate sites, its software recommendations were validated, and its transportability from one location to another was verified experimentally. The viability of a rule-based consultation system as a mechanism for bringing together knowledge about users, problems, and resources for the purpose of effective resource management was demonstrated.

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Books on the topic "End-user support"

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Au, Peter Paq Hang. Information centre support for end user computing. The Author], 1991.

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Burnett, Margaret. FAR: An end-user language to support cottage e-services. Oregon State University, Dept. of Computer Science, 2001.

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Burnett, Margaret. FAR: An end-user language to support cottage e-services. Oregon State University, Dept. of Computer Science, 2001.

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A Guide to computer user support for help desk and support specialists. 4th ed. Course Technology, 2010.

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Chekka, Sudheer Kumar. Final report on FAR: An end-user language to support cottage e-services. Oregon State University, Dept. of Computer Science, 2001.

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A Guide to Computer User Support for Help Desk & Support Specialists. Course Technology, 2001.

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Beisse, Fred. A Guide to Computer User Support for Help Desk and Support Specialists. Course Technology, 2004.

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A Guide to Computer User Support for Help Desk & Support Specialist (Preview Edition). 3rd ed. Course Technology, 2004.

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Guide to Computer User Support for Help Desk and Support Specialists. Course Technology, 2012.

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Guide to Computer User Support for Help Desk and Support Specialists. Cengage Learning, 2014.

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Book chapters on the topic "End-user support"

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Zhu, Li. "A Meta-design Framework to Support Multidisciplinary Teams’ Online Collaboration." In End-User Development. Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-21530-8_51.

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Kierkegaard, Patrick, and Panos Markopoulos. "From Top to Bottom: End User Development, Motivation, Creativity and Organisational Support." In End-User Development. Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-21530-8_31.

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Booth, Tracey, Jon Bird, Simone Stumpf, and Sara Jones. "Designing Troubleshooting Support Cards for Novice End-User Developers of Physical Computing Prototypes." In End-User Development. Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-24781-2_15.

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Zietz, Jason. "Socio-technical Systems That Foster and Support Mindfulness Can Benefit from End-User Control Mechanisms." In End-User Development. Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-38706-7_29.

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Gennari, Rosella, Eftychia Roumelioti, and Secil Ugur Yavuz. "Help Me Create Smart Things: How to Support Design and Art Students at a Distance." In End-User Development. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-79840-6_6.

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Valtolina, Stefano, and Barbara R. Barricelli. "An End-User Development Framework to Support Quantified Self in Sport Teams." In New Perspectives in End-User Development. Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-60291-2_16.

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Macías, José A., and Fabio Paternò. "Intelligent Support for End-User Web Interface Customization." In Engineering Interactive Systems. Springer Berlin Heidelberg, 2008. http://dx.doi.org/10.1007/978-3-540-92698-6_19.

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Tiittanen, Anne M. "The Role of End-User Computing Support in Auditing." In Systems Development Methods for the Next Century. Springer US, 1997. http://dx.doi.org/10.1007/978-1-4615-5915-3_27.

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Eriksson, Jeanette. "Support for Cooperative Design of End-User Tailorable Software." In Balancing Agility and Formalism in Software Engineering. Springer Berlin Heidelberg, 2008. http://dx.doi.org/10.1007/978-3-540-85279-7_22.

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Kalaimani, Jayaraman. "Approach to End User Training and Support Best Practices." In SAP Project Management Pitfalls. Apress, 2016. http://dx.doi.org/10.1007/978-1-4842-1389-6_7.

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Conference papers on the topic "End-user support"

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Koh, Chang E. "Graphical user interfaces and end user computing support (abstract)." In the 1994 computer personnel research conference. ACM Press, 1994. http://dx.doi.org/10.1145/186281.186497.

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Kuttal, Sandeep Kaur, Anita Sarma, and Gregg Rothermel. "Debugging support for end user mashup programming." In CHI '13: CHI Conference on Human Factors in Computing Systems. ACM, 2013. http://dx.doi.org/10.1145/2470654.2466213.

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Bautista, Michelle, and Bryan Lee. "A recharge model for end user computing support." In the 34th annual ACM SIGUCCS conference. ACM Press, 2006. http://dx.doi.org/10.1145/1181216.1181220.

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Bastani, Behnam, Brian Funt, and Weihua Xiong. "End-user display calibration via support vector regression." In Electronic Imaging 2006, edited by Reiner Eschbach and Gabriel G. Marcu. SPIE, 2006. http://dx.doi.org/10.1117/12.643655.

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Scaffidi, Christopher. "A Data Model to Support End User Software Engineering." In 29th International Conference on Software Engineering. IEEE, 2007. http://dx.doi.org/10.1109/icsecompanion.2007.11.

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Scaffidi, Christopher, Brad Myers, and Mary Shaw. "Tool support for data validation by end-user programmers." In the 13th international conference. ACM Press, 2008. http://dx.doi.org/10.1145/1368088.1368226.

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Govindarajulu, Chittibabu, and Susan K. Lippert. "The Status of End-User Computing Support: An Exploratory Study." In 2002 Informing Science + IT Education Conference. Informing Science Institute, 2002. http://dx.doi.org/10.28945/2490.

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End-User Computing (EUC) influences user productivity, information systems backlogs and user satisfaction. An exploratory study of 192 Midwest end-users was undertaken to investigate support services and end-user types superimposed on support sources. The results of this integrated review offer a richer understanding of end-user dynamics. Data collection occurred through a three-part questionnaire. End-user types were categorized using the Cotterman and Kumar (1989) classification scheme. Support categories were assessed using the Mirani and King (1994) instrument. The Govindarajulu and Reithel (1998) assessment instrument evaluated support services within information centers for local MIS staff and informal assistance. Results are presented from instrument validation procedures and descriptive data analysis that permit conclusions about EUC dynamics. Instrument validation was conducted using standard measures of internal consistency reliability and factor analysis, Cronbach’s alpha and a Principle Components Factor Analysis (PCFA), to facilitate factor loading. Descriptive data analysis employed conventional frequency distributions, scatterplots, descriptive data statistics, and other graphical data displays.

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Khalajzadeh, Hourieh, Mohamed Abdelrazek, John Grundy, John Hosking, and Qiang He. "A Survey of Current End-User Data Analytics Tool Support." In 2018 IEEE International Congress on Big Data (BigData Congress). IEEE, 2018. http://dx.doi.org/10.1109/bigdatacongress.2018.00013.

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Sun, Yu. "An end-user demonstration approach to support aspect-oriented modeling." In Proceeding of the 33rd international conference. ACM Press, 2011. http://dx.doi.org/10.1145/1985793.1986034.

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Khalajzadeh, Hourieh, Andrew J. Simmons, Mohamed Abdelrazek, John Grundy, John Hosking, and Qiang He. "End-User-Oriented Tool Support for Modeling Data Analytics Requirements." In 2020 IEEE Symposium on Visual Languages and Human-Centric Computing (VL/HCC). IEEE, 2020. http://dx.doi.org/10.1109/vl/hcc50065.2020.9127196.

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Reports on the topic "End-user support"

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Adams, D. E. End user support plan for HANDI 2000 business management system. Office of Scientific and Technical Information (OSTI), 1998. http://dx.doi.org/10.2172/10154357.

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Miniero, L., S. Garcia Murillo, and V. Pascual. Guidelines for End-to-End Support of the RTP Control Protocol (RTCP) in Back-to-Back User Agents (B2BUAs). RFC Editor, 2017. http://dx.doi.org/10.17487/rfc8079.

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Sriraj, P. S., Bo Zou, Lise Dirks, Nahid Parvez Farazi, Elliott Lewis, and Jean Paul Manzanarez. Maritime Freight Data Collection Systems and Database to Support Performance Measures and Market Analyses. Illinois Center for Transportation, 2020. http://dx.doi.org/10.36501/0197-9191/20-021.

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Abstract:

The Illinois Marine Transportation System (IMTS) is a key component of the nation’s inland waterway system. IMTS is comprised of 27 locks and dams, 19 port districts, more than 350 active terminals, and 1,118 miles of navigable inland waterways traversing along the borderline or within the state of Illinois. However, the infrastructure of IMTS is aging and its conditions are deteriorating. To monitor the performance of IMTS and guide infrastructure investment to enhance safety, efficiency, and reliability of the system, a comprehensive performance measurement program is needed. To this end, the objective of this project is to create an integrated, comprehensive, and maintainable database that facilitates performance measurement of maritime freight to, from, and through Illinois. To achieve this objective, a review of the literature on maritime freight transportation both in the United States and abroad was performed. To gauge practitioners’ points of view, a series of phone interviews and online surveys of Illinois’ neighboring state DOT officials, officials from the US Army Corps of Engineers, Illinois port district authorities, and carriers operating in Illinois was also conducted. With the findings from the literature review and an understanding of state DOT practices, the needed and available data sources for a maritime freight performance measurement program were identified. Building on all the above efforts, a first-of-its-kind PM database for IMTS was designed and developed, along with a detailed user manual, ready for IDOT’s immediate use and future updates. In addition, opportunities for IDOT to use the database to conduct analysis are discussed. Key programmatic recommendations that outline the role of IDOT as a champion and as a facilitator are further included. The outcome of this project will help IDOT gain much-needed knowledge of and develop programs to improve IMTS performance, increase multimodal transportation network capacity, and expand the transportation and logistics sector of the state, which ultimately benefit the people and economy of Illinois.

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Sturzenegger, Germán, Cecilia Vidal, and Sebastián Martínez. The Last Mile Challenge of Sewage Services in Latin America and the Caribbean. Edited by Anastasiya Yarygina. Inter-American Development Bank, 2020. http://dx.doi.org/10.18235/0002878.

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Access to piped sewage in Latin America and the Caribbean (LAC) cities has been on the rise in recent decades. Yet achieving high rates of end-user connection between dwellings and sewage pipelines remains a challenge for water and sanitation utilities. Governments throughout the region are investing millions in increasing access to sewage services but are failing in the last mile. When households do not connect to the sewage system, the full health and social benefits of sanitation investments fail to accrue, and utilities can face lost revenue and higher operating costs. Barriers to connect are diverse, including low willingness to pay for connection costs and/or the associated tariffs, liquidity and credit constrains to cover the cost of upgrades or repairs, information gaps on the benefits of connecting, behavioral obstacles, and collective action failures. In contexts of weak regulation and strong social pressure, utilities typically lack the ability to enforce connection through fines and legal action. This paper explores the scope of the connectivity problem, identifies potential connection barriers, and discusses policy solutions. A research agenda is proposed in support of evidence-based interventions that have the potential to achieve higher effective sanitation coverage more rapidly and cost-effectively in LAC. This research agenda must focus on: i) quantifying the scope of the problem; ii) understanding the barriers that trigger it; and iii) identifying the most cost-effective policy and market-based solutions.

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