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1
Wenger, Mitchell. "Building and Testing Theory on the Role of IT in the Relationship between Power and Performance: Implementing Enterprise Performance Management in the Organization." VCU Scholars Compass, 2009. http://scholarscompass.vcu.edu/etd/1784.
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This research builds on the literature about power and performance, offering new theory that extends the literature by accounting for the transformational effects of information technology. The role of information technology in the relationship between organizational power and performance is unclear in the literature. Management literature offers theories describing the relationship between power and performance. IS literature investigates the relationship between information technology (IT) and power and between information systems technology and performance, but is silent on the impact of IT on the relationship between power and performance. The nature of this relationship – direct, moderating, or indirect – is unknown. Due to the ubiquity of information technology in organizations and society, it is necessary to theorize on the relationship between IT, power and performance. This study evaluates the implementation of Enterprise Performance Management (EPM) solutions in two case study organizations. The use of the IT portion of the EPM is the event of interest. In one case, the EPM implementation is considered a success. In the other, the EPM implementation is considered unsuccessful. Findings from each organization are compared and used to determine the overall research findings. The findings demonstrate the transformational potential of IT on the relationship between power and performance and provide insights that may lead to a deeper understanding of each. The findings of this case study point the way toward development of more detailed constructs and propositions that are testable, measurable, and refutable.
2
Fernandes, Luiz Gustavo da Costa. "Análise da implementação do Enterprise Project Management (EPM) em uma empresa de engenharia." Universidade Federal Fluminense, 2017. https://app.uff.br/riuff/handle/1/5260.
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Previous issue date: 2017-06-08<br>A necessidade de modernização dos processos de trabalho conduziu as empresas na busca por ferramentas que atendessem mais eficientemente aos seus objetivos. Neste contexto, surge o software de gerenciamento de projetos Enterprise Project Management – EPM (versão 2010) da Microsoft, que garante adequados planejamento, organização, monitoramento, controle e avaliação de um projeto, além de facilitar a comunicação entre os stakeholders e antever falhas e problemas de projeto. Deste modo, o presente estudo possui como objetivo analisar os impactos positivos e negativos da implementação do EPM em uma empresa de Engenharia. Esta pesquisa possui abordagem qualitativa, exploratória, utilizando o estudo de caso como método para investigação prática, cujos dados foram coletados por meio de aplicação eletrônica, por e-mail, de questionário on-line específico para os 27 respondentes que integraram o estudo. Quanto ao cenário, trata-se de uma empresa de engenharia responsável por analisar tecnicamente documentos relacionados a plataformas de extração de petróleo. Os dados foram analisados por meio de frequência simples, para as perguntas fechadas, e por meio de análise de conteúdo das perguntas abertas. Os temas foram agrupados e compuseram duas categorias de análises de dados. Assim, foram identificados como aspectos positivos: melhoria no gerenciamento dos recursos; melhoria dos controles dos projetos; centralização de informações, melhoria no planejamento dos projetos e inexistência de malefícios. Os principais aspectos negativos citados foram: Custo de overhead, limitação da ferramenta para projetos grandes e complexos, falta de centralização de algumas funcionalidades e usabilidade do sistema. O estudo concluiu que existem oportunidades de melhorias para a utilização da ferramenta por meio de treinamentos pontuais voltados para todos os integrantes da equipe, de acordo com a especificidade de cada perfil de atuação. Desta forma, será possível usufruir das possibilidades de aplicação da ferramenta por todos os envolvidos, bem como identificar falhas ou práticas inadequadas nos projetos.<br>The need for modernization of work processes led companies to the search for tools that achieve more effectively their objectives. In this context, the project management software (version 2010) from Microsoft named Enterprise Project Management arises, which ensures proper planning, organization, monitoring, control and evaluation of a project, in addition to facilitating communication among the stakeholders and anticipating project failures and problems. Thus, the present study has as its object the implementation of Enterprise Project Management (EPM) software, version 2010, and as a general objective the evaluation of the positive and negative impacts of the EPM implementation on an Engineering company. This research has a qualitative and exploratory approach such as a case study whose data was collected from a specific online questionnaire sent via e-mail to 27 respondents who participated in the study. Regarding the setting, it is an engineering company responsible for technically analyzing documents related to oil rigs. Data was analyzed through simple frequency for closed questions and through context analysis for open questions. The themes were grouped and composed of two categories of data analysis. So, the positive aspects that have been identified were as follows: resources management improvement; projects controls improvement; centralization of information, projects planning improvement and non-existence of shortcomings. The main negative aspects mentioned were as follows: overhead costs, tool limitation for big and complex projects, lack of centralization of some functionalities and system usability. The study has concluded that there are opportunities of improving the tool usage through providing training to all main stakeholders, according to the specificity of each profile acting in the projects. Thus, it will be possible to take advantage of all possibilities of applying the tool by all the involved parties as well as identifying failures or inappropriate practices in the projects.
3
Hussein, Moataz. "Enterprise Strategic Portfolio Performance (ESP2) Management Model| A Proposed Organizational Performance Management Model that Integrates Strategy Execution Performance and Enterprise Portfolio Performance." Thesis, The George Washington University, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10829175.
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<p> Organizations achieve their strategy through projects. Organizations also embark on strategic change initiatives to fill performance gaps in their operational practices. The interaction between strategy and organizational activities is complicated. Accordingly, integrating the performance of the organizational domains with the strategy domain is a challenge. </p><p> The strategic portfolio performance management approach in three large organizations was investigated to have a closer look at the performance management practices. Understanding the views of practitioners regarding the strategic portfolio performance management practices in their organizations or those of their clients was important. Therefore, a questionnaire was conducted, and 164 professionals represent different industries, and geographical locations participated. </p><p> The results showed the absence of a comprehensive enterprise-wide performance management model. Moreover, organizations usually confuse among the success factors of various organizational domains. Therefore, it is not uncommon to find project management metrics used to measure strategic objectives performance. A similar confusion was observed between project performance and operation performance. Additionally, communicating the organization strategy to project and operation domains is still a challenge. More importantly, it was observed that existing portfolio performance models and practices focus on the performance of only projects, and ignore other portfolio components. Finally, organizations overlook the continuity of the strategic alignment of the projects in a portfolio, even though it was significantly relevant. </p><p> Based on the findings, there is a need for an enterprise-wide strategic portfolio performance management system that looks at enterprise portfolio from a broader perspective than that of just a portfolio of projects. </p><p> The findings of the field study, semi-structured interviews, questionnaire and literature review were used to develop Enterprise Strategic Portfolio Performance (ESP2) Management Model. The ESP2 model suggests structuring the organizational units into portfolios. Each portfolio encompasses three portfolio components: projects, operations, and change initiatives. The ESP2 model uses a Strategy-Portfolio Integration Matrix that fully integrates the performance of the portfolio domains with that of the strategy domain. The integration matrix also serves as a dashboard that facilitates executive dictions making related to the enterprise performance management. </p><p> The research contributes to improving the practices of strategic portfolio performance management. The proposed ESP2 model serves as a basis for further enhancements and research in the field.</p><p>
4
Leontescu, Mihai. "ePM: Project Management transposed online : The use of information communication tools to support inter-organizational project work." Thesis, Jönköping University, JIBS, Business Informatics, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-12460.
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<p>The purpose of this bachelor paper is to analyze the different technologies used for supporting inter-organizational project work and how these technologies influence the project’s overall success. The results of this research have proved that the main impact ePM tools (e-Project Management tools) have upon inter-organizational projects are in terms of time-savings and easiness of communication when in need for communicating abroad with different business partners. Various types of collaboration tools can help the communication process between organizations and provide the project participants with the means of creating and supporting a collaborative environment. Other perceived benefits of ePM tools have been resulted including: reduce project costs due to time-savings and quality of information which lowers the risks for deficiency occurrences; improve the decision-making process; improve internal and external communication; facilitate knowledge sharing and expertise exchange; and create an agile business environment characterized by innovation, flexibility, faster market reaction and ability to work efficiently. Global time zones and communication skills are challenges to creating an efficient collaborative inter-organizational environment.</p>
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Tseng, Chih-Yang. "Internal control, enterprise risk management, and firm performance." College Park, Md. : University of Maryland, 2007. http://hdl.handle.net/1903/7287.
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Thesis (Ph. D.) -- University of Maryland, College Park, 2007.<br>Thesis research directed by: Business and Management: Accounting & Information Assurance. Title from t.p. of PDF. Includes bibliographical references. Published by UMI Dissertation Services, Ann Arbor, Mich. Also available in paper.
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Xue, James Wen Jun. "Performance evaluation and resource management in enterprise systems." Thesis, University of Warwick, 2009. http://wrap.warwick.ac.uk/2303/.
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This thesis documents research conducted as part of an EPSRC (EP/C53 8277/01) project whose aim was to understand, capture and dene the service requirements of cluster-supported enterprise systems. This research includes developing techniques to verify that the infrastructure is delivering on its agreed service requirements and a means of dynamically adjusting the operating policies if the service requirements are not being met. The research in this thesis falls into three broad categories: 1) the performance evaluation of data persistence in distributed enterprise applications; 2) Internet workload management and request scheduling; 3) dynamic resource allocation in server farms. Techniques for request scheduling and dynamic resource allocation are developed, with the aim of maximising the total revenue from dierent applications run in an Internet service hosting centre. Given that data is one of the most important assets of a company, it is essential that enterprise systems should be able to create, retrieve, update and delete data eectively. Web-based applications require application data and session data, and the persistence of these data is critical to the success of the business. However, data persistence comes at a cost as it introduces a performance overhead to the system. This thesis reports on research using state-of-the-art enterprise computing architectures to study the performance overheads of data persistence. Internet service providers (ISPs) are bound by quality of service (QoS) agreements with their clients. Since dierent applications serve various types of request, each with an associated value, some requests are more important than others in terms of revenue contribution. This thesis reports on the development of a priority, queue-based request scheduling scheme, which positions waiting requests in their relevant queues based on their priorities. In so doing, more important requests are processed sooner even though they may arrive in the system later than others. An experimental evaluation of this approach is conducted using an eventdriven simulator; the results demonstrate promising results over a number of existing methods in terms of revenue contribution. Due to the bursty nature of web-based workload, it is very diffcult to manage server resources in an Internet hosting centre. Static approaches such as resource provisioning either result in wasted resource (i.e., underutilisation in light loaded situations) or oer no help if resources are overutilised. Therefore, dynamic approaches to resource management are needed. This thesis proposes a bottleneck-aware, dynamic server switching policy, which is used in combination with an admission control scheme. The objective this scheme is to optimise the total revenue in the system, while maintaining the QoS agreed across all server pools in the hosting centre. A performance evaluation is conducted via extensive simulation, and the results show a considerable improvement from the bottleneck-aware server switching policy over a proportional allocation policy and a system that implements no dynamic server switching.
7
Morison, Rebecca, and n/a. "The impact of electronic performance monitoring on staff turnover in a call centre environment." University of Canberra. Health Sciences, 2002. http://erl.canberra.edu.au./public/adt-AUC20050530.111117.
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Call Centres represent one of the fastest growing industries today. In a competitive
business environment the service delivered by Call Centre operators needs to be quantified
and this is achieved through Electronic Performance Monitoring (EPM). This study
considered the effects of EPM, and related factors such as job control, task complexity,
performance, goal-setting and feedback, on the job satisfaction, organisational commitment
and work stress, of Call Centre operators. The impact of these factors on staff turnover,
which media reports suggest is very high for many Call Centres, was also considered. A
total of 388 participants (265 females, 123 males) completed a voluntary self-report
questionnaire. All participants were Call Centre operators who were working in one of 27
call centres across Australia in a variety of industries, including Banking & Finance, IT,
Employment, Insurance and Telecommunications. All operators were working in an
electronically monitored environment. Regression and path analyses revealed age, that is
younger employees, and job dissatisfaction to be the only variables that predicted staff
turnover. A positive perception of EPM was predicted by a positive perception of both
goal-setting and feedback. It was concluded that while staff turnover was high in the
current sample, it was not associated with perceptions of EPM, and other factors appeared
to be more important.
8
Zhan, Bo. "An integrated quality assurance framework for enterprise performance management systems." Thesis, University of Ottawa (Canada), 2007. http://hdl.handle.net/10393/27564.
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Increasingly, large organizations, such as governments and hospitals, are deploying complex on-line enterprise performance management systems, which support business performance management by analyzing the data collected from their operational systems into data warehouses. Those systems are often run on a network of centralized servers and are accessed by thousands of geographically dispersed users via browser-based inter-faces.
To be successful, an enterprise performance management system must be scalable and it must be reliable to provide critical business services 24 hours per day x 7 days per week. The system also must be accepted by users, which means it will be really used so that the value of the system to the business can be realized. Data in the performance management system can be sensitive; hence, the system must protect privacy when delivering data and reports to users.
This thesis defines an integrated quality assurance framework which addresses scalability, reliability, usage and privacy issues for enterprise performance management systems. Compared to black box testing, the integrated quality assurance framework has several advantages. It uses basic technologies (metadata modeling, reporting, portal, etc.) of an enterprise performance management system to provide deep analysis on system logs to measure quality both during development of the system and when it is in production. This thesis performs a case study using our approach by simulating the enterprise performance management system for a major teaching hospital in our lab environment and integrating our quality assurance framework.
Often the data in the production environment is highly sensitive and its access strictly regulated by privacy law. To accurately assess the quality of the performance management system in a test environment, this thesis presents a strategy for generating test data with similar characteristics to the real sensitive data, and we have a Java-based tool implemented and applied in our research.
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Sithipolvanichgul, Juthamon. "Enterprise risk management and firm performance : developing risk management measurement in accounting practice." Thesis, University of Edinburgh, 2016. http://hdl.handle.net/1842/20949.
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The current extremely volatile business world requires firms to deal with a wide range of risks that pose threats to their organisations. The poor practices of risk management, based on Traditional Risk Management (TRM), was cited time and time again in the aftermath of the recent Global Crisis. Enterprise Risk Management (ERM) has been advocated as a solution to the problems of TRM. The aim is to centralise the management of risk within the organisation and ensure that the board deals with the risk. Hence strategic, external, internal, operational, compliance and reputational risk are dealt with jointly. In doing so, it is expected that ERM will bring value creation to firms. One of the main limitations facing researchers is the lack of a good standardised measurement of ERM implementation; therefore, it has not been possible to establish whether ERM does actually bring benefit to firms. In addition, many companies have set up ERM initiatives, but they lack a clear understanding of the factors that will lead to successful ERM implementation. The remaining unanswered problematic situation has led to two unanswered questions that will determine whether the solution to ERM implementation is avoiding potential pitfalls and improving business sustainability. Firstly, does ERM implementation have an impact on firm performance? And secondly, which is the firm-specific characteristic that leads to better ERM implementation level? This thesis answers the aforementioned questions by proposing a reliable ERM measurement method, and then testing whether firms that adopt ERM actually improve financial performance and determine the influential factor of ERM implementation. The proposed method for measuring ERM implementation is based on the components developed from the current ERM frameworks, where contribution scoring can be standardised to measure ERM implementation level. To demonstrate its viability, data was collected from publicly listed firms in Thailand and was then compared to three alternative methodologies: cluster analysis (CA), principal component analysis (PCA) and partial least squares (PLS). The results show that the proposed method did well compared to the alternatives, both statistically and in prediction performance. The relationship between the proposed ERM measurement and firm performance is then considered by taking appropriate control variables into account, such as the firm’s size and characteristics, industry effects, sales growth and the external environment: technology, market uncertainty, as well as economic factors. By using data from the Thailand Stock Exchange, it was found that implementing ERM could improve firm performance in term of Tobin's Q, ROE and ROA. The results show that ERM and firm performance are related. For the influential factor of ERM implementation, the empirical results show that a firm’s size and economic factors have a statistically positive relationship with a high level of ERM implementation, while lower ERM scores show more revenue volatility than those who have well-implemented ERMs. Furthermore, technology and growth are positively related to each ERM in the scoring system considered.
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Gustavsson, Robert, and Marcus Söderlund. "The Impact of Remote Work on Performance Monitoring." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-447695.
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This study aims to examine how the shift from analog to remote work, as a result of digitalization, has affected performance monitoring in organizations and impacted management control systems. Earlier studies within the subject show that a shift results in a reduction in performance monitoring or that classical performance monitoring are replaced with electronic performance monitoring (EPM). In order to examine how performance monitoring changes as a result of the shift and if management control has gotten tighter or looser, this thesis has been based on four semi-structured interviews that were held with managers from three different Swedish organizations. The shift to remote work shows tendencies of a loosening of control in the organizations and to compensate for the loss, managers have implemented different Electronic Performance Monitoring (EPM) systems. The most common EPM systems implemented were video meetings, but other EPM systems were also implemented such as online monitoring. But managers still experience an overall loosening of control as a result of the shift to remote work. Trust seems to be a factor that becomes more important as a result of the shift and seems to have a mitigating effect on the degree of EPM systems the managers choose to implement.
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Qi, Yiwen, Bo Chen, and Santos Eduardo Dos. "Integrating Performance Measurement System with Enterprise Risk Management : A Comprehensive Model for Trafigura." Thesis, Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-37272.
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Background: Trafigura's commercial business analyst alleges that Trafigura misses a comprehensive model and claim for the vital importance in developing one which integrates PMS linked to ERM. PMS could offer overview of financial and non-financial performance through sets of performance indicators to guide the organization's decision-making processes. By other hand ERM could contribute to boosting the consciousness of all sources of risks and decision making throughout the whole organization. Integrating PMS nature and goals connected to ERM into a comprehensive model lacks theoretical contributions.Research Questions: How can a comprehensive model which integrates performance measurement system with enterprise risk management be developed for Trafigura? Purpose: The purpose of this thesis is to suggest and design a comprehensivemodel in which ERM is integrated with PMS for Trafigura in order to improve and support company’s performance and decision making process under an efficient way. The advantages and challenges behind integration are exploitedbased on literature review.Method: The primary data of this thesis are only collected from the interviewee, who is commercial business analyst at Trafigura Chinese office in Shanghai. Thesecondary data are based on Trafigura’s published and unpublished reports. For this thesis is approached the qualitative method with a deductive approach to focusing in integrating ERM with PMS under a comprehensive model for Trafigura.The authors proposed and developed comprehensive model for Trafigura which isdivided in different steps: strategy and firm structure; performance and risk integration; performance measure; risk management; and target setting and evaluation. The authors of this thesis perceived PMS and ERM integration under comprehensive model can provide a holistic perspective for Trafigura. Moreover, the model suggested can contribute to provide better decision-making, creating value and improve efficiency at Trafigura.
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Meyer, Vincent. "Performance management : an american technology in a French multinational enterprise established in China." Thesis, Université Paris-Saclay (ComUE), 2018. http://www.theses.fr/2018SACLH001/document.
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Cette thèse examine l’imbrication du social et du matériel dans les entreprises multinationales, lors du transfert transnational des pratiques de gestion des ressources humaines, et plus particulièrement le transfert des pratiques de gestion de la performance. En me basant sur l’étude de quatre entités chinoises locales d’une entreprise transnationale comme cadre de mon étude de cas, j’explore comment les salariés locaux s’approprient les pratiques de gestion de la performance en internalisation les pratiques globales et en innovant pour les adapter à leur environnement local. Cette étude se fonde sur 60 entretiens, des données secondaires et des observations collectées sur plus de dix ans. Dans la première partie de cette thèse j’explore plus particulièrement l’appropriation des pratiques de gestion des ressources humaines au niveau micro et j’identifie quatre archétypes de l’appropriation des pratiques de gestion des ressources humaines : formelle, cérémoniale, déviante et innovante. Dans la deuxième partie de cette thèse, je me concentre sur l’appropriation des pratiques de gestion des ressources humaines au niveau meso. En me fondant sur la théorie de la Sociomatérialité, je propose une nouvelle définition de l’hybridation comme le processus par lequel des pratiques uniques émergent dans des filiales locales à partir de l’imbrication du social et du matériel entre le siège et les filiales locales des entreprises multinationales. Cette définition me permet d’identifier deux nouvelles formes de gestion de la performance dans les quatre entités de l’entreprise multinationale étudiée que j’ai appelées la pratique harmonieuse confucéenne de gestion de la performance et la pratique harmonieuse instrumentale de gestion de la performance. Dans le troisième chapitre, je me base sur les résultats empiriques des deux chapitres précédents pour conceptualiser un modèle multiniveau intégré du transfert transnational des pratiques de gestion des ressources humaines, en développant un autre concept central de la théorie de la Sociomatérialité: la notion de « dispositif ». Cette thèse a ainsi pour objectif de contribuer à la fois à la littérature en gestion internationale des ressources humaines et à la littérature sur la sociologie des outils de gestion<br>The present dissertation examines the entanglement of the social and material in Multinational Enterprises during the transnational transfer of Human Resource Management Practices, especially Performance Management Practices. Using 4 local Chinese entities of a transnational firm as my case study, I explore how local employees make Performance Management practices their own, both internalizing global practices and innovating to adapt to local environments. This research is based on 60 interviews, secondary materials and direct observations over more than 10 years. In the first chapter of this dissertation, I explore more specifically the adoption of Human Resource Management practices at the micro level, and I identify four archetypes of the adoption of Human Resource Management practices: formal, ceremonial, deviant and innovative. In the second chapter, I focus on the adoption of Performance Management practices in Multinational Enterprises at a meso level. Drawing on sociomaterial theory, I propose a new definition of hybridization as being a process by which unique practices emerge in local subsidiaries from the entanglement of the social and the material at Headquarters and in local subsidiaries. This definition allowed me to identify two new hybrid performance management practices in the four Chinese entities of the Multinational Enterprises under investigation, which I have called the “harmonious Confucian” Performance Management practice and the “harmonious instrumental” Performance Management practice. In the third chapter, I build on the results of the two previous empirical chapters to conceptualize an integrated multilevel model for the transnational transfer of Human Resource Management practices in Multinational Enterprises by expanding another central concept to sociomaterial theory: the notion of “apparatus”. This dissertation aims therefore at contributing both to International Human Resources Management literature and to the literature of the sociology of management tools
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Naude, Dirk. "The degree of organisational performance measurement in SME's - A focus on ICT enterprises." Thesis, University of South Africa, 2007. http://hdl.handle.net/10500/106.
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The research was conducted to determine the degree of organisational performance
measurement in SMEs in the ICT sector within the Limpopo Province of South Africa.
Literature on performance measurement and SMEs was reviewed and provided the
theoretical foundation for the research. A qualitative approach to research was
followed using case research based on semi-structured interviews to determine the
knowledge and perceived value of performance measurement in SMEs. The study
also investigated the prominent performance measures used by SMEs and difficulties
around the implementation of these measures. The findings were related to the
literature regarding the attributes of measures, the dimensions of performance and
the characteristics of performance measurement frameworks. In conclusion, a
method for SMEs to use performance information to their advantage was proposed.
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Kennedy, Elena Dowin. "Positioning the beneficiary| The role of entwinement in social enterprise impact and performance management." Thesis, University of Massachusetts Boston, 2016. http://pqdtopen.proquest.com/#viewpdf?dispub=10118419.
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<p>This dissertation extends and contributes to the extant literature on social enterprise by examining the enterprise-beneficiary relationship in social enterprises with particular focus on performance measurement and social value creation. Ironically, while social missions and commitment to beneficiaries is what distinguishes social entrepreneurship from traditional entrepreneurship, little research has been conducted to examine this relationship. Utilizing a portfolio of 101 social enterprises based in New England, this study consisted of two phases: the development of a typology of social enterprise based on the enterprise-beneficiary relationships present in the portfolio, and a comparative case study closely examining six cases of social enterprise across the typology. </p><p> By examining beneficiary positioning, level of interaction, and relationship characteristics four archetypes of social enterprise were identified: general benefit enterprises, philanthropic enterprises, social business enterprises, and relational social enterprises. Examining these models, the concept of entwinement emerged. I define entwinement as the mutual reliance and commitment between two parties, in these cases the enterprises and the individual beneficiaries they seek to serve. These models fall along a continuum of entwinement, ranging from no entwinement in the general benefit enterprises to high entwinement in the relational social enterprises. By examining two cases each of philanthropic enterprises, social business enterprises and relational enterprises I found that entwinement has positive implications for stakeholder salience and depth of impact for individual beneficiaries. I also found that while funding requirements are a key driver of the development of formalized social performance measurement programs, the level of entwinement moderates that relationship. </p><p> This dissertation contributes directly to stakeholder theory and to the social entrepreneurship literature. It offers an explanation for how managers recognize the salience of their stakeholder groups by raising entwinement as a key mechanism through which managers recognize the legitimacy and power of the beneficiary group. By utilizing the capabilities approach from the development literature, this study also presents a framework through which depth of impact can be examined across issue are and business model design. Finally, this paper identified funder requirements as a key driver of social performance measurement systems, suggesting that even as social enterprises diversify their revenue streams and business models they still bear significant semblance to non-profit organizations. </p>
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Sutton, Melanie. "Leveraging enterprise portals for business performance – the implications for the management of knowledge assets." Thesis, Stellenbosch : University of Stellenbosch, 2010. http://hdl.handle.net/10019.1/5197.
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Thesis (MPhil (Information Science))--University of Stellenbosch, 2010.<br>ENGLISH ABSTRACT:
Knowledge is increasingly being recognised as the key element to an organisation’s sustainability
and competitiveness. Knowledge assets refer to organisational resources made of or incorporating
knowledge. These assets ultimately create the ability for an organisation to carry out a process or
an activity aimed to create and/or deliver value. Knowledge assets are identified as firstly, Human
Capital Assets, which are embodied in the employees of an organisation whose talent and
experience create the products and services that can be sold. Secondly, Structural Capital Assets
refers to knowledge that is captured or institutionalised within the structure, processes and culture
of the organisation. Finally, Customer Capital Assets which refers to the combined value of the
relationships with customers, suppliers, industry associations and markets and their customers
perception of value of an organisation.
Information technology is also recognised as an enabling tool to facilitate knowledge transfer and
sharing as it enables knowledge and information flows. In particular, the use of enterprise portals as
an information technology enabling platform can provide secure, customised, personalised and
integrated access for employees, customers and business partners to dynamic knowledge assets
from a variety of sources in a variety of formats, with an increasing focus on business performance.
The research focuses on how organisations can effectively manage their knowledge assets using
enterprise portals and how managing these assets can complement organisational core capabilities
and competences. Theoretical insights from Boisot’s I-Space framework are used as the foundation
for analysis of the behaviour of information flows and the creation and diffusion of knowledge
within organisations. The role of technologies as enabling partners in this process are examined and
management of knowledge assets through the processes of codification, abstraction and diffusion is
investigated.
Competitive advantage does not flow automatically from the possession of knowledge assets. An
organisation has to know how to extract value from them and extracting value from knowledge
assets requires an ability to manage them. The Boisot I-Space framework provides constructive and
dynamic processes, namely codification, abstraction and diffusion that significantly improve the
ability to manage knowledge assets. When these processes are integrated into the way an Enterprise
Portal is designed and used by an organisation, the ability to manage human, structural and
customer capital assets is improved. Furthermore, the opportunity for enhanced support of an
organisation’s capabilities and core competences can be achieved and hence the prospect for
improved business performance can be realised.<br>AFRIKAANSE OPSOMMING:
Kennis word toenemend herken as die sleutelelement in ‘n onderneming se volhoubaarheid en
mededingendheid. Kennisbates verwys na organisatoriese bates wat bestaan uit kennis of wat
kennis bevat. Hierdie bates verleen uiteindelik aan ‘n ondernemening die vermoëns om ‘n proses of
handeling uit te voer wat daarop gerig is om waarde te skep en/of te lewer. Kennisbates word
eerstens uitgeken as Menslike Kapitaalbates, wat gesetel is in die werknemers van ‘n organisasie,
wie se talente en ervaring die produkte en dienste skep wat verkoop kan word. Tweedens verwys
Strukturele Kapitaalbates na die kennis wat in die strukture, prosesse en kultuur van die
onderneming vasgevang of geïnstitusionaliseer is. Ten slotte verwys Kliëntekapitaalbates na die
saamgestelde waarde van ‘n onderneming se verhoudings met kliënte, leweransiers,
bedryfsverenigings en markte, tesame met kliënte se persepsie van die waarde van daardie
onderneming.
Inligtingstegnologie word ook beskou as ‘n hulpmiddel vir die fasilitering van die oordrag en deling
van kennis deurdat dit die vloei van kennis en inligting aanhelp. In die besonder kan die gebruik van
ondernemingsportale, as ‘n platform vir die bevordering van inligtingstegnologie, aan werknemers,
kliënte en sakevennote veilige, persoonlike en integrale toegang bied tot dinamiese kennisbates uit
‘n reeks bronne en in ‘n verskeidenheid formate, met toenemende ingesteldheid op ‘n onderneming
se prestasies.
Die navorsing hieronder ondersoek in besonder die manier waarop ondernemings hulle kennisbates
doeltreffend kan bestuur deur ondernemingsportale te gebruik en hoe die bestuur van hierdie bates
organisatoriese kernvaardighede en vermoëns kan aanvul. Teoretiese insigte uit Boisot se “ ISpace”-
raamwerk word gebruik as basis vir die ontleding van inligtingvloei en van die skepping
en verspreiding van kennis in organisasies. Die rol van tegnologieë as hulpmiddel in hierdie proses
en die bestuur van kennisbates deur middel van kodifisering, abstraksie en diffusie word ondersoek
en ontleed.
Mededingende voorsprong vloei nie nie vanself uit die besit van kennisbates nie - ‘n onderneming
moet leer hoe om waarde daaruit te put en dié proses vereis die vermoë om kennisbates te bestuur.
Die Boisot “I-Space”-raamwerk verskaf konstruktiewe en dinamiese prosesse, naamlik kodifisering,
abstraksie en diffusie, wat die vermoë om kennisbates te bestuur aansienlik verbeter. Wanneer dié
prosesse geïntegreer word in die wyse waarop ‘n Ondernemingsportaal deur ‘n onderneming
ontwerp en aangewend word, word sy vermoë om menslike, strukturele en kliëntekapitaalbates te
bestuur verbeter. Daarbenewens kan die moontlikheid van verbeterde steun vir ‘n onderneming se vermoëns en kernvaardighede op geïntegreerde wyse bewerkstellig word en die vooruitsigte op
verhoogde besigheidsprestasie sodoende verwerklik word.
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LEITE, ELIANE SANTOS. "KNOWLEDGE MANAGEMENT IN THE BRAZILIAN COMPANIES: RELATIONSHIP BETWEEN ENTERPRISE STRATEGY, COMPETENCY AND RESULT MANAGEMENT, AND IMPACTSON BUSINESS PERFORMANCE." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2004. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=5020@1.
Full textAbstract:
No ambiente competitivo das empresas, os chamados ativos
intangíveis se configuram como fonte de inovação e criação
de novos patamares de valor. Neste contexto, a Gestão do
Conhecimento tem recebido cada vez mais atenção das
organizações. Elas têm buscado compreender seu significado
e encontrar formas de gestão que lhes garanta, em última
instância, impactos positivos no desempenho da empresa. A
revisão da literatura evidencia a importância das relações
entre Gestão do Conhecimento e a estratégia da empresa, a
gestão de competências e a de resultado para o conseqüente
desempenho superior do negócio. Sendo assim, o objetivo
principal deste trabalho foi identificar se nas empresas
brasileiras existe relação entre Gestão do Conhecimento e
estratégia empresarial, gestão de competências e de
resultado e o impacto causado por estas relações nos
resultados de negócio. Deste modo, foi realizada uma
pesquisa de campo junto a aproximadamente 100 empresas
brasileiras que objetivou mensurar, em amostra
representativa de múltiplas indústrias, as relações
inerentes à Gestão do Conhecimento, verificando a
existência dessas relações e avaliando o impacto no
resultado destas empresas. Múltiplos métodos de análise
foram utilizados para fornecer uma ampla base para
interpretar e validar os dados. A partir dos resultados da
análise estatística e dos construtos de natureza
qualitativa, importantes generalizações foram sugeridas. A
conclusão principal deste estudo indica que um percentual
significativo de empresas brasileiras já estabelece relação
entre Gestão do Conhecimento e a estratégia empresarial,
a gestão de competências e de resultado e que essas
organizações estão se destacando em termos de desempenho de
negócio.<br>In the competitive business environment, intangible assets
represent a source of innovation and creation of new levels
of value. In this context, Knowledge Management has
received increasing attention from the organizations. They
have tried to understand its meaning and to find management
methods that ultimately ensure positive impacts on the
company performance. Literature review demonstrates the
importance of the relationship between Knowledge Management
and firm strategy, competency and result management, for
the consequent superior business performance. Thus, the main
purpose of this study was to identify if Brazilian
companies establish any relationship between Knowledge
Management and firm strategy, competency and result
management, and the impact produced by these relationships
on business results. Therefore, a field survey was carried
out about 100 Brazilian companies, with the intention of
measuring, within a representative sample comprised of
multiple industries, the relationships inherent to Knowledge
Management, checking the existence of these relationships
and assessing the impact on the results of these companies.
Different analysis methods were employed to provide a broad
basis to help understand and validate data. From the
results of statistical analysis and qualitative constructs,
important generalizations were suggested. The main
conclusion of this study indicates that a significant
percentage of Brazilian companies already establish a
relationship between Knowledge Management and enterprise
strategy, competency and result management, and that these
organizations are excelling in terms of business
performance.
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Bhattarai, Charan Raj. "The effect of adoption of commercial business practices on social enterprise performance : an empirical study from the UK." Thesis, University of Essex, 2018. http://repository.essex.ac.uk/21741/.
Full textAbstract:
Drawing on the resource-based view, dynamic capability perspective, and resource dependency theory, and utilizing a sample of 164 UK social enterprises, this dissertation investigates the effects of adoption of commercial business practices on social enterprise performance. The adoption of commercial business practices refers to the adoption of market orientation, learning orientation, market disruptiveness capability, new product development capability, and ‘trade vs. grant dependency’. The dissertation comprises three independent but interrelated empirical essays. The first essay (Chapter 2) analyzed individual and combined (interaction) effects of market orientation and market disruptiveness capability on social enterprise performance. The study shows that market orientation improves both the economic and social performance whereas market disruptiveness capability improves only the economic performance of social enterprises. However, interestingly, the study demonstrates that the interaction effect of market orientation and market disruptiveness capability is negative on economic performance but positive on social performance. Similarly, the second essay (Chapter 3) analyzed how learning orientation and new product development capability influences the economic and social performance of social enterprise. The essay shows that learning orientation improves new product development capability and, thereby, the economic and social performance of social enterprises. Likewise, the third essay (Chapter 4) investigated how ‘trade vs. grant dependency’ influences social enterprise performance. It was found that trade dependency is better than grant dependency for social enterprises to improve their social performance. However, contrastingly, it was found that the adoption of trade dependency over grant dependency has no significant effect on their economic performance. Nevertheless, the study shows that the adoption of trade dependency over grant dependency is better for social enterprises to improve their learning orientation and thereby both economic and social performance. In sum, this dissertation has made a strong case for why social enterprises should adopt commercial business practices.
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Strydom, Aletta Sofia Louisa. "On assessing performance management systems in South African call centres." Thesis, Unisa, 2005. http://hdl.handle.net/10500/153.
Full textAbstract:
The research aims to establish a framework whereby performance management systems can be assessed in terms of its effectiveness. The industry in which research is conducted is the call centre industry in South Africa.<br>The field of Performance Management is receiving more attention today than ever before. This is due to the
fact that many companies are becoming more and more frustrated by the ‘disconnect’ that exists between
formulating their strategy and successful delivery against it. The aim of this research is to determine how
performance is managed in organisations, but more importantly, how it should be managed. To this end, this
research considers the total endeavour required to manage performance as a system, and wishes to
contribute towards specifying how this system must ‘hang together’. This research is conducted against the
backdrop of the call centre industry in South Africa.
The call centre industry is an area of potential growth in South Africa and in need of evaluating and
improving their performance results to meet or exceed the international benchmarks. This level of global
pressure makes call centres an appropriate subject of analysis on a topic such as Performance
Management.
The nature of this research was mostly exploratory, by firstly reviewing existing theory and literature relevant
to this subject. Subsequent to this, two assessment instruments were used to assess the desired situation
with regards to Performance Management Systems in South African call centres. The one instrument was
developed as a result of the theory and literature reviewed during this research project (the PMSAI). Another,
existing, instrument, the PMA®, (De Waal, 2004) was also used to provide a different view and provides an
opportunity to triangulate this project. It also addresses the current status of Performance Management
Systems in South African call centres to highlight shortcomings as a basis to review and improve these
systems.
The main findings of this research are that a successful Performance Management System should take
cognisance of a number of factors in- and outside of the organisation as well as the interplay between ‘hard’
and ‘soft’ elements in the system. Examples of these factors are the industry and focus of the organisation,
as well as what the Performance Management System must be used for. Examples of ‘hard’ vs ‘soft’
elements are responsibilities for performance targets (hard) and the level of buy-in to achieve the targets
(‘soft’). In the end, a perfect ‘answer’ to Performance Management is elusive and is likely to remain so mainly
due to the inherent complexity and level of variety that this system must cater for.
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Knappert, Lena [Verfasser]. "Global Performance Management In The Multinational Enterprise: an Analysis of Country-specific Practices, Global Best Practices, and Employees’ Preferences in Performance Management / Lena Knappert." Berlin : ESCP Europe Wirtschaftshochschule Berlin, 2013. http://d-nb.info/104130577X/34.
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Mulhern, Alan. "Theory of competitive advantage : small and medium size enterprise performance and inter-regional migration." Thesis, Kingston University, 2015. http://eprints.kingston.ac.uk/34709/.
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Gravesteijn, Robin. "Models of social enterprise? : microfinance organisations as promoters of decent work in Central Asia." Thesis, University of Bath, 2014. https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.619146.
Full textAbstract:
In simultaneously pursuing commercial and social goals, specialist microfinance organisations (MFOs) are leading examples of social enterprises working in development. Yet evidence of the feasibility of such ‘double bottom line’ management is limited. The thesis takes a comparative case study approach to investigating the dynamics of a social enterprise model of microfinance, with particular emphasis on its role in promoting employment related goals. Case study material consists primarily of the experience of two Central Asian MFOs that participated in an action research project ‘Microfinance for Decent Work’ implemented by the International Labour Organisation (ILO). Data was obtained through participant observation, staff interviews, client level surveys, and it also includes reflective practice arising from my participation in the ILO project as a consultant to both MFOs between 2008 and 2012. The findings are mixed. One of the MFOs was more strongly internally motivated to achieve social goals, and was more successful in implementing social performance management initiatives. The other was motivated more by the goal to demonstrate social performance to external stakeholders, and was less responsive to the evidence generated. The thesis also illustrates both path dependence in the evolution of social performance management, and the limited capacity of external agencies such as the ILO to influence the institutionalisation of development management within MFOs.
22
Pacheco, Paredes Angel Arturo. "The Association of Real Earnings Management with: Enterprise Resource Planning Systems, Audit Effort, and Future Financial Performance." FIU Digital Commons, 2016. http://digitalcommons.fiu.edu/etd/2624.
Full textAbstract:
Emerging research on real earnings management [REM] has expressed the concern that firms deviating from normal business practices may endure a negative impact on future cash flows and performance. This dissertation (in three essays) investigates the phenomenon of real earnings management in its association with: 1) enterprise resource planning systems [ERPs]; 2) audit report lags [ARLs]; and 3) future firm performance. In the first investigation I hypothesize that the increased monitoring associated with the implementation of an ERP will result in a decline in REM. In the second investigation I hypothesize that higher levels of REM will evoke greater auditor scrutiny and be associated with longer ARLs. In the third investigation I hypothesize that managerial actions that would ordinarily be classified as REM: reductions in discretionary expenditures or overproduction, are not REM but indicative of enhanced efficiencies when found in concert with prior period restructurings or expected future sales growth respectively. In each of the three investigations, my hypotheses are confirmed.
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O'Neill, Henrique. "Decision support in the extended enterprise : a human centred model for organisational improvement and performance assessment." Thesis, Cranfield University, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.282437.
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Alexis, Armstrong Matthew. "Human Resource Management Strategies for Small- and Medium-Sized Enterprise Project Success." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5966.
Full textAbstract:
Critical success factors that contribute to project success in small and medium-sized enterprises (SMEs) have received insufficient attention in research. Guided by the goal-setting conceptual framework, the purpose of this multiple case study was to explore the human resource management (HRM) strategies used by owners of SMEs to achieve project success. Five owners of SMEs in St. Lucia participated in the research by contributing their experiences in using HRM strategies to achieve project success. Data were collected from SME owners using semistructured interviews, and from observations and analysis of company records. Data were manually analyzed using Yin's 5 phases. Five themes emerged from the thematic analysis of the data obtained from the interviews, observations, and company records: (a) financial rewards, (b) team meetings and briefings, (c) training and staff enhancement, (d) retention and loyalty, and (e) work-life balance. The HRM strategies used by the participants to achieve project success have implications for social change because project success can lead to the sustainability of SMEs, thereby creating employment and improving the quality of life for citizens who benefit from the successful infrastructural and social projects that owners of SMEs undertake.
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Elghrabawy, Adel. "A contingency framework of enterprise governance in the UK : a value-based management approach." Thesis, Brunel University, 2012. http://bura.brunel.ac.uk/handle/2438/6515.
Full textAbstract:
Corporate governance (CG) has recently received much attention because of the wave of financial scandals in the early 2000s and the more recent global financial crisis. CG reforms, including laws, codes and listing rules have been established to protect shareholders’ rights and restore investors’ confidence in the capital market. These reforms have largely contributed to the evolution of internal and external governance mechanisms that are aimed at mitigating agency conflicts between managers and shareholders. However, overemphasis has been placed on the monitoring and control dimensions of governance, which may hinder entrepreneurial activities, obscure business prosperity and contribute to a narrow perspective on CG. It has been argued that there is a need to broaden CG beyond compliance (conformance) to a set of rules and laws, to include the performance aspects of governance that focus on strategy and value creation. In other words, governance should not only focus on monitoring managerial performance to ensure accountability to shareholders, but also on mechanisms that motivate management to optimise shareholders’ wealth. Enterprise governance (EG) framework has been introduced to keep the balance between the conformance and performance dimensions of governance. However, few studies address the possible tension between conformance and performance. Moreover, there is no agreement among these studies on the relationship between conformance and performance in the governance context. Arguably, Value-based Management (VBM) is an appropriate approach to address the issue of EG. VBM adopts value creation as an overall objective, develops a strategy that contributes to value creation and integrates it into decision-making. In this way, VBM can act as an effective mechanism for motivating management to maximise shareholder wealth, which works in parallel with other CG mechanisms, to mitigate agency conflicts resulting from the separation between ownership and management. This study aims to develop a contingency framework of EG through operationalising the conformance using CG and performance using corporate entrepreneurship (CE). This framework examines the inter-relationships between VBM, compliance with the Combined Code on Corporate Governance (CCCG), CE and the ultimate effect on organisational performance. More specifically, the study empirically examines the effect of compliance with the CCCG on CE, and whether VBM can achieve a balance between compliance with the CCCG and CE, should a conflict exist. The study also examines whether a fit between contingency variables (company size, agency conflicts, uncertainty, strategy and decentralisation), VBM, compliance with the CCCG codes and CE is associated with organisational performance. To achieve the aim of this study a cross-sectional survey, based on a questionnaire, is conducted to identify the level of VBM implementation, contextual and organisational factors in the large and medium quoted companies in the UK. The questionnaire targets the Chief Financial Officers (CFOs) in these companies as key informants. In addition, a content analysis of the annual reports of the sampled companies is undertaken to measure the level of compliance with the CCCG. Financial data (e.g. organisational performance) have been obtained from the DataStream, Fame and Thomson One Banker databases. Partial Least Squares Structural Equation Modelling (PLS-SEM) is adopted for data analysis and hypotheses testing. The results suggest that VBM implementation is positively associated with agency conflicts, low cost strategies and decentralisation. Compliance with the CCCG is positively associated with agency conflicts and company size. CE is positively associated with company size, uncertainty and differentiation strategies. In addition, the fit between compliance with the CCCG and contingency factors significantly predicts the marketbased performance. The fit between CE and the contingency factors significantly predict the perceived performance. However, the results regarding the effect of VBM on organisational performance are mixed. While VBM has no significant direct effect on the market-based performance, VBM has indirect positive effect on the market-based performance acting through compliance with the CCCG as an intervening variable. VBM is significantly associated with compliance with the CCCG but not with CE. No evidence is found for negative association between compliance with the CCCG and CE. The results support a large number of the proposed relationships between the contingency factors, VBM, compliance with the CCCG and CE. The results also suggest that using both compliance with the CCCG and CE as intervening variables in the relationship between VBM and organisational performance contributes to explaining the mixed results in the VBM literature. In terms of the EG framework, VBM does not keep a balance between conformance and performance. VBM emphasises the compliance with the CCCG (conformance) at the expense of CE (performance). The results did not provide significant evidence of a conflict between compliance with the CCCG and CE, the area which lacks empirical evidence. This study contributes to the literature at different levels. At the theoretical level, this study develops a theoretical model that links a performance management system (PMS), i.e. VBM, to CG practices and CE. This model attempts to bridge the gap between different disciplines, including management accounting, CG and entrepreneurship. Furthermore, combining both the contingency theory and the agency theory lenses contributes to the development of a comprehensive model of EG. At the methodological level, unlike previous studies, this study measures VBM practices on a continuum, rather than categories. Multiple data collection methods are used, and a powerful statistical technique (PLS-SEM) is adopted for data analysis. At the empirical level, the study is conducted in the UK. Though it is different from the US in many aspects, very few studies have been conducted in this context in many research areas such as VBM, CG and CE.
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Mulva, Stephen Patrick. "ARIES - A Theoretical Framework for Evaluating Aspects of Enterprise Sustainability." Diss., Georgia Institute of Technology, 2004. http://hdl.handle.net/1853/5046.
Full textAbstract:
Conventional thought dictates that what cannot be measured, cannot be improved. In a quest for improved operational and financial performance, many project-based enterprises have developed numerous methods to measure success. Unfortunately, many of these methods appear to be neither applicable beyond the project boundary nor able to promote effective and proactive decision-making. As a potential remedy, a theoretical framework was developed using principles of Enterprise Engineering to create a performance measurement system for project-based organizations. Known as ARIES (Agile Resource Information and Execution System), the framework builds upon existing project and program management knowledge in order to provide a quantitative methodology for evaluating aspects of enterprise sustainability. By incorporating specific measures, the framework is also able to create a graphical depiction of the enterprises operational performance. To validate the framework, retrospective data were obtained from a successful Architecture and Engineering (A/E) firm that designs and oversees commercial building projects. Analysis of the data provided a picture of the frameworks immediate and long-term benefits for project-based enterprises. From this picture managers can make improved decisions regarding existing and future work, thereby positively impacting the operational performance of the enterprise and enabling it to remain viable over a considerable period of time.
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Payne, Lacy. "Implementation of a New Enterprise Resource Planning System." TopSCHOLAR®, 2014. http://digitalcommons.wku.edu/theses/1401.
Full textAbstract:
The objective of this thesis was to upgrade an Enterprise Resource planning system that was outdated into a new age Enterprise resource planning system based centered on a scheduling algorithm. This was a key change that needed to be made to transform the company from old thinking to new. Primarily the testing of this implementation was done through mapping of processes, followed by trial and error, and finally improving and sustaining the processes it took to use the system correctly. The mapping of the processes was completed by the Process Manager as well as the Lead, Supervisor, or Manager of the area being revamped. When processes were originally mapped for the flow of the implementation, the chart was five pages. After implementation, the same processes streamlined using the new Enterprise resource planning system is now only two pages. After all implementations were complete, more than $150,000 in salaries was saved, as well as many unnecessary and tedious job functions. While continuous improvement must follow, the original objective of this thesis was met with great success.
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Kunadt, Falk. "How enterprises manage strategic stability and change: A qualitative comparative analysis of different enterprise performance groups." Doctoral thesis, Universitätsbibliothek Leipzig, 2016. http://nbn-resolving.de/urn:nbn:de:bsz:15-qucosa-194052.
Full textAbstract:
In today’s globalized business world enterprises face increasing competition and accompanying internal and external threats that challenge their enterprise strategies. Multiple examples of enterprises show that long-lasting strategies need to be progressively overworked in order to secure competitiveness. One key for long-term competitiveness seems to lie in the ability to find a reasonable ratio of strategic stability and change. Neglecting the tension of strategic stability and change can have fatal consequences.
Strategic management research increasingly focuses on this challenge. Lately research on ambidexterity and dynamic capability attempts to explain the underlying issues of proactively balancing strategic tensions in dynamic markets. Yet, there remain a couple of questions that – unanswered – limit the explanatory power of recent research models. Because of conceptual ambiguities around the concepts of ambidexterity and dynamic capabilities, until now it remains unclear how a balance between strategic stability and change is reached and managed, and how the underlying strategic decision and strategic management processes at the organizational level look like.
To address these open issues, this work develops an alternative framework of strategic ambidexterity. It is defined as a deliberate mechanism to detect, monitor, steer, coordinate and balance stability and change of the enterprise strategy. It argues that enterprises do not deal with strategic stability and change accidently. Quite on the contrary, the enterprises’ key actors are aware of this challenge and have a mechanism in place that allows them to deliberately and continuously employ the right ratio of strategic stability and change. This deliberate mechanism is assumed to create performance differences. High-performing enterprises have a particular setting of the mechanism that distinguishes them from low-performing peers and that secures their long-term competitiveness.
In order to empirically test the mechanism a qualitative comparative analysis (QCA) using a sample of 74 mechanical engineering enterprises is performed. As will be shown there are in fact differences between high and low-performing enterprises. The strategic behavior of high-performing enterprises can be classified as Guided Long-Term Inclusive Planning (GLTIP). This work adds new knowledge to the research on ambidexterity and dynamic capabilities and also contributes to the methodological discussion on the analysis of sustainable competitive advantage in today’s globalized and dynamic markets.
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Seaton, Hugh Van. "The Financial Implications and Organizational Cultural Perceptions of Implementing a Performance Management System in a Government Enterprise." UNF Digital Commons, 2007. http://digitalcommons.unf.edu/etd/23.
Full textAbstract:
Successful organizations continually seek ways to improve productivity, reduce and control costs, and increase efficiency. Governmental entities also are driven by the need for increased efficiency and accountability in public service for their constituents.There is a continuing need for better tools and a number of government entities have turned to performance management systems due to their promise of improvement in various areas of productivity and accountability. This research focused on one such system, Six Sigma, which has recently experienced widespread adoption in industry in the United States, internationally, and in some government organizations. In this study Six Sigma was compared and contrasted with several performance management systems, and its effects and organizational cultural impacts on one organization were examined.The study investigated the financial implications and perceptions of organizational cultural change resulting from the Six Sigma system implementation in a large government enterprise. The first part of the study used the organization’s published financial information from 1997 through 2006 to determine whether there was a tangible financial benefit of implementing Six Sigma. The analysis indicated that the financial implications were statistically significant and quantified them as material and relevant to the organization’s two major business units.The second component of the research explored differences in organizational culture and attitudes among and between selected employee groups through the use of interviews and a survey instrument. Interviews were also conducted with a purposive sample of the executives who were involved in the decisions to implement Six Sigma. The Organizational Culture Inventory© and Organizational Effectiveness Inventory™ survey instruments were used to measure the organizational culture perceptions of the employee groups. Discriminant function analysis results suggested that the various groups shared a common organizational culture, which supports the null hypothesis that there were no differences in the organizational cultural perceptions among the organizational groups investigated.
30
Müller, Hendrik [Verfasser], Klaus [Gutachter] Turowski, and Gunter [Gutachter] Saake. "Multi-dimensional server consolidation for commercial off-the-shelf enterprise applications using shared performance counters / Hendrik Müller ; Gutachter: Klaus Turowski, Gunter Saake." Magdeburg : Universitätsbibliothek Otto-von-Guericke-Universität, 2019. http://d-nb.info/1219937266/34.
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Burseth, Daniel. "A method for selecting and sequencing enterprise software to improve high-volume new product introduction performance." Thesis, Massachusetts Institute of Technology, 2015. http://hdl.handle.net/1721.1/98977.
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Thesis: M.B.A., Massachusetts Institute of Technology, Sloan School of Management, 2015. In conjunction with the Leaders for Global Operations Program at MIT.<br>Thesis: S.M., Massachusetts Institute of Technology, Engineering Systems Division, 2015. In conjunction with the Leaders for Global Operations Program at MIT.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (pages 55-56).<br>Powerful software exists to help consumer electronics enterprises manage complex product lifecycles and improve the speed with which they introduce new products to the market. While significant research exists to inform the organizational design for a high-performing new product introduction process, less has been done to inform strategies for selecting and implementing enterprise software that can play a key role in the market success or failure of a new product. Studies and surveys suggest that only 10% of large enterprise software initiatives are completed on-time, within budget, and in scope. While many project management methodologies offer treatments to increase the probability of implementation success for a single software initiative, few methods exist to help inform the selection and sequence for a portfolio of initiatives. This paper proposes a method to reduce the implementation risk of large software projects within a product development organization by completing smaller projects that require the technology team to build their understanding of a complex phase-gate product development model. This method was utilized by Verizon Communications to on-board enterprise software to address time-to-market delays in the first consumer electronics produced in their new product development model.<br>by Daniel Burseth.<br>M.B.A.<br>S.M.
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Shamim, Khalid. "A model driven methodology to measure the Level of Application of Management Process (LAMP) in manufacturing enterprise." Thesis, Loughborough University, 2013. https://dspace.lboro.ac.uk/2134/11852.
Full textAbstract:
Increasingly Manufacturing Enterprises (MEs) need to perform competitively to survive in today s global markets. This thesis investigates the notion that competitive product realisation is not simply dependent on deploying state of the art operational and infrastructural support processes but also depends upon the adoption of management processes that ensure efficient and effective use of human and non human resources. Having an experience of more than two decades working in a public sector ME located in Pakistan the author has observed that improvements in timelines, quality and profit begins from measurement; followed by goal, problem & solution understanding, then planning and control of needed change. Therefore, a desire to enhance best practice qualitative and quantitative measurement of management processes triggered and focussed this research. Consequently the aim of this research has been to contribute to knowledge by using state of the art modelling techniques to structure and enable quantitative measurement of management processes within MEs. Subsequent research of the author has conceived, implemented and case tested a modelling methodology that is designed to measure the Level of Application of Management Process (LAMP) in pursuit of ME productivity improvement. In order to achieve the aim of this research, a semi generic model of management processes deployed in MEs was defined and explicitly modelled by using an ISO Enterprise Modelling technique. The definition of this semi-generic model was realised consequent upon (1) a literature review and (2) conducting semi-structured interviews with experts (n=42) in three public sector MEs located in Pakistan. Use of the Enterprise Modelling technique enabled decomposition and classification of management processes into so called Domain Processes, which subsequently were explicitly defined as Business Processes at a more detailed level of modelling abstraction. Then during subsequent research the author conceived and developed the use of a methodology to apply a LAMP scorecard the use of which was tested whilst conducting structured interviews with project managers (n=25) in three public sector MEs located in Pakistan that operate on project oriented management structures. The case study results partially validated the fitness for purpose of the model driven measurement methodology, identified opportunities for future methodological research and illustrated how LAMP identified and enabled measurements can help to define, quantify and direct potential opportunities for ME enhancement.
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Agarwala, Sandip. "System Support for End-to-End Performance Management." Diss., Georgia Institute of Technology, 2007. http://hdl.handle.net/1853/16171.
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This dissertation introduces, implements, and evaluates the novel concept of
"Service Paths", which are system-level abstractions that capture and describe
the dynamic dependencies between the different components of a distributed
enterprise application. Service paths are dynamic because they capture the
natural interactions between application services dynamically composed to offer
some desired end user functionality. Service paths are distributed because such
sets of services run on networked machines in distributed enterprise data
centers. Service paths cross multiple levels of abstraction because they link
end user application components like web browsers with system services like
http providing communications with embedded services like hardware-supported
data encryption. Service paths are system-level abstractions that are created
without end user, application, or middleware input, but despite these facts,
they are able to capture application-relevant performance metrics, including
end-to-end latencies for client requests and the contributions to these
latencies from application-level processes and from software/hardware resources
like protocol stacks or network devices.
Beyond conceiving of service paths and demonstrating their utility, this thesis
makes three concrete technical contributions. First, we propose a set of signal
analysis techniques called ``E2Eprof' that identify the service paths taken
by different request classes across a distributed IT infrastructure and
the time spent in each such path. It uses a novel algorithm called ``pathmap'
that computes the correlation between the message arrival and departure
timestamps at each participating node and detect dependencies among them. A
second contribution is a system-level monitoring toolkit called ``SysProf',
which captures monitoring information at different levels of granularity,
ranging from tracking the system-level activities triggered by a single system
call, to capturing the client-server interactions associated with a service
paths, to characterizing the server resources consumed by sets of clients or
client behaviors.
The third contribution of the thesis is a publish-subscribe based monitoring
data delivery framework called ``QMON'. QMON offers high levels of
predictability for service delivery and supports utility-aware monitoring
while also able to differentiate between different levels of service
for monitoring, corresponding to the different classes of SLAs maintained for
applications.
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Blacklock, Jordan. "The Strategic Plan of a Medium-Size Enterprise Compared to the Baldrige Criteria." TopSCHOLAR®, 2013. http://digitalcommons.wku.edu/theses/1304.
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The purpose of this study was to provide a case example of one SME (small to medium-size enterprises) documented practices compared to the Baldrige Program’s Criteria for Performance Excellence (Criteria). This study evaluated the degree to which the case example organization practiced the philosophies and principles of the Criteria without direct knowledge of the Criteria. The researcher conducted evaluations by examining the case example organization’s strategic plan against the Criteria. Results of this study’s demonstrated that the Baldrige Program would not be a change in direction for the case example organization but a systematic approach to enhance the methods already deployed by the case example organization. Evaluations identified items on both documents that could be relatable to items contained on the opposing document. This study also identified the actual number of requirement items contained within the Criteria, in order to provide a better understanding of the current Criteria’s level of complexity.
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Herrera, Barrera Boris Vladimir. "Knowledge as an effective tool to improve Economics Performance in Micro and Small Enterprise." Doctoral thesis, Universitat Ramon Llull, 2009. http://hdl.handle.net/10803/9171.
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L'objectiu d'aquesta tesi és entendre i explicar l'efecte de la creació, l'ús i l'administració del coneixement com a factor del rendiment econòmic de la petita i la microempresa, utilitzant una aproximació qualitativa, basada en l'ús de narratives. Per assolir-lo, s'ha seguit un esquema de dues fases. La primera desenvolupa un model per entendre'n les variables principals i com s'apliquen a l'anàlisi del fenomen objecte d'estudi, mentre que la segona proposa investigar la naturalesa d'aquest coneixement, és a dir, identificar el tipus de coneixement que fan servir els petits emprenedors, com el fan servir efectivament i com es relaciona amb els factors que s'han definit a la primera fase de l'estudi.<br/>El disseny d'aquesta recerca es basa en el marc conceptual proposat per John W. Creswell (2003 i J. Creswell, 2005) i la metodologia de treball en l'ús de narratives a la investigació de ciències socials que proposa Barbara Czarniawska (B. Czarniawska, 2004). En l'àmbit del coneixement, he partit dels estudis sobre creixement endogen de Paul Romer (P. Romer, 1989), que argumenta que el coneixement és un factor important en el rendiment econòmic de les empreses i els països, que he complementat amb l'enfocament particular del pragmatisme americà (J. Dewey, 1910), les definicions de simplicitat en la transferència de coneixement (J. Dewey, 1916), el concepte d'intermediaris del coneixement (A. Hargadon i R. Sutton, 2000) i les definicions de Cook i Brown per a les classificacions d'ús i possessió del coneixement (S. Cook i J. S. Brown, 1999).<br/>Aquesta tesi ha descobert que els elements principals relacionats amb el rendiment econòmic de la petita i la microempresa es basen en l'ús del coneixement que posseeix l'emprenedor, el coneixement que és creat per l'entorn de la petita empresa i la relació dels emprenedors amb aquest entorn, i finalment amb el rol que fan els intermediaris entre l'emprenedor i el seu entorn.<br/>D'altra banda, contribueix amb un patró per entendre la relació entre els petits i els microemprenedors amb el seu entorn, i com crear, usar, compartir i administrar el coneixement ajuda a millorar el rendiment dels seus negocis.<br>Entender y Explicar el efecto de la creación, el uso y la administración del conocimiento como factor del rendimiento económico de la pequeña y micro empresa, utilizando una aproximación cualitativa basada en el uso de narrativas, es el propósito de esta disertación. Para lo cual se ha utilizado un esquema de dos fases, en la primera fase se desarrolla un modelo para entender las principales variables y su aplicación en el análisis del fenómeno en estudio y la segunda fase, propone investigar la naturaleza de este conocimiento, esto es identificar el tipo de conocimiento usado por los pequeños emprendedores, como este es efectivamente usado y como se relaciona con los factores definidos en la primera fase del estudio.<br/>El diseño de esta investigación se base en el marco conceptual propuesto por John W. Creswell (2003 & J. Creswell, 2005) y la metodología de trabajo en el uso de narrativas en la investigación de ciencias sociales propuesta por Barbara Czarniawska (B. Czarniawska, 2004). En el campo del conocimiento, he partido de los estudios basados en el crecimiento endógeno propuesto por Paul Romer (P. Romer, 1989), quien argumenta que el conocimiento es un factor importante en el rendimiento económico de empresas y naciones, esto es suplementado con el enfoque particular del pragmatismo americano (J. Dewey, 1910), las definiciones de simplicidad en la transferencia de conocimiento (J. Dewey, 1916), el concepto de intermediarios del conocimiento (Hargadon A. & Sutton R., 2000) y las definiciones de Cook y Brown para las clasificaciones de uso y posesión del conocimiento (Cook S. & Brown J.S., 1999).<br/>Esta disertación ha encontrado que los elementos principales relacionados con el rendimiento económico de la pequeña y micro empresa, están basados en el uso del conocimiento que está en posesión del emprendedor, por el conocimiento que es creado por el entorno de la pequeña empresa y por la relación del los emprendedores con este entorno, y finalmente con el rol que juegan los intermediarios entre el emprendedor y su entorno.<br/>Por otro lado, este contribuye con un patrón para entender la relación entre los pequeños y micro emprendedores con su entorno, como el crear, usar, compartir y administrar el conocimiento contribuye con el rendimiento de sus negocios.<br>To Understand and Explain about the effect of creation, use and management of knowledge as a factor of economic performance in the micro and small business, utilizing a qualitative approximation based on the use of narratives, is the purpose of this dissertation. For which a scheme in two phases have been utilized; the first that develops a model to understand the most prominent variables and their application in the analysis of the phenomenon being studied and the second one, proposes to investigate the nature of this knowledge, that is to say to identify the type of knowledge that is used by the small entrepreneurs, how this is effectively used and how is it related to the determined factors in the first phase of the study.<br/>The design of this research is based on the conceptual framework proposed by John W. Creswell (2003 & J Creswell 2005) and methodology in the work on the use of Narratives in the Social Science Research by Barbara Czarniawska (Czarniawska B 2004). In the field of knowledge I started from the basis of studies based on endogenous growth proposed by Paul Romer (P Romer, 1989), who argue that knowledge is an important factor in the economic performance of firms and nations, this is supplemented with particular focus of American pragmatism John Dewey (J Dewey 1910), the definitions of simplicity in the transmission of knowledge (J Dewey 1916), the concept of knowledge brokers or intermediaries (Hargadon A & Sutton R 2000) and the definitions of Cook and Brown to the classifications of use and possession of knowledge ( Cook S & Brown JS 1999).<br/>This dissertation has found that the main elements related to the economic performance of the small and micro enterprises, in relation with knowledge, are based on the use of knowledge in possession of the entrepreneur, to the knowledge created by the environment of the small business and the relation of the entrepreneur with this environment, and finally to the role of the broker knowledge between the entrepreneur and his environment.<br/>On the other hand, it contribute with a pattern to understand the relation between the micro and small enterprising with their environment, as the creation works, use, share and manage the knowledge which contributes to the economic performance of the micro and small business.
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Kunadt, Falk [Verfasser], Thorsten [Gutachter] Posselt, and Ludwig [Gutachter] Hilmer. "How enterprises manage strategic stability and change : a qualitative comparative analysis of different enterprise performance groups / Falk Kunadt ; Gutachter: Thorsten Posselt, Ludwig Hilmer." Leipzig : Universitätsbibliothek Leipzig, 2016. http://d-nb.info/1172080151/34.
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Oghazi, Pejvak. "Supply chain management : an empirical study on Swedish manufacturing firms' enterprise systems adoption, supply chain integration, competition capability and performance /." Luleå : Luleå University of Technology, 2009. http://pure.ltu.se/ws/fbspretrieve/3359936.
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Sedehi, Arya. "Evaluating the impacts of enterprise resource planning on organizational performance for small to medium enterprises in manufacturing." Diss., Georgia Institute of Technology, 2015. http://hdl.handle.net/1853/53563.
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Today’s fast-paced global economy has intensified the demand for manufacturing companies to make their products more quickly and with higher quality to meet heightened consumer expectations while reducing costs. This competitive environment requires small to medium enterprise’s (SMEs) to implement well-designed business processes and leverage information technology (IT), such as an Enterprise Resource Planning (ERP) system, within their facilities to become more agile, flexible, and integrated to meet changing market demands. Issues emerge when facility managers lack reliable data on performance and costs, which subsequently impairs even basic decisions for resource allocation or process improvement. Although the benefits of a successful ERP implementation in large firms are recognized, there is a general lack of empirical IT productivity literature focusing on SMEs.
This research is expected to contribute to a framework for performance measurement, providing facility decision-makers with important metrics for analyzing their firm’s ability to improve upon competitive priorities. Employing the Delphi process, key performance indicators (KPIs) including time, speed, quality, and cost, and corresponding performance measurement metrics, investigations are conducted between traditional manufacturing processes in SMEs and processes enhanced through ERP adoption. In this longitudinal case study, significant improvements are observed in production operations relative to time following ERP implementation including a reduction in the defect rate, total manufacturing cost, and scrap rate along with increases in on-time delivery and flexibility.
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Ritter, Christian [Verfasser], Susanne [Akademischer Betreuer] Leist, and Dieter [Akademischer Betreuer] Bartmann. "Ausgewählte Ansätze zur Unterstützung des Business Process Management - Analyse der Erfolgsfaktoren und Einsatzmöglichkeiten von Process Performance Management und Enterprise Social Media / Christian Ritter ; Susanne Leist, Dieter Bartmann." Regensburg : Universitätsbibliothek Regensburg, 2016. http://d-nb.info/1114986801/34.
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Ho, Irlana. "The strategic management of cultural diversity and the impact on work team performance, the case of a Canadian multinational telecommunications enterprise." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1998. http://www.collectionscanada.ca/obj/s4/f2/dsk3/ftp05/mq26217.pdf.
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Adiguzel, Çaglayan. "Building an embedded enterprise performance management solution : an exploratory case study." Master's thesis, 2018. http://hdl.handle.net/10362/56924.
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Project Work presented as partial requirement for obtaining the master’s degree in Statistics and Information Systems and Information Technologies Management<br>Nowadays most companies are struggling to manage large data and spending a lot of money on storing and capturing. To benefit from the stored data, enterprises implement Business Intelligence solutions and technology-driven processes. The most significant advantage of BI is analyzing actionable information and data-driven business decisions for executives and managers. Since technology is evolving very fast, Business Intelligence processes are getting more advanced every day. These advancements are promoting accountability, visibility, timely actionable information, increased return on investment, connected business processes, standardized management processes and augmented organizational flexibility. In a relationship with BI, enterprise performance management provides more predictable answers on these advancements by improving planning, budgeting, financial reporting, and consolidation.
Therefore, this study aims to contribute to a better understanding of the implementation processes of embedded Enterprise Performance Management Solutions in ERP Embedded BI Platforms by revealing its methodology, steps, significant milestones, and effectiveness of the organizational structure. The embedded approach is going to be maintained by Business Intelligence based Business Planning and Consolidation tool on Enterprise Resource Planning System. Embedded Enterprise Performance Management solutions consist of Analysis Reporting, Business Planning, and Consolidation. Thoroughly they cover budgeting, planning, and consolidation as an advance altogether. The Implementation of an artefact aims to satisfy market competition requirements and to compete with financial demands which are originated from the growth rate at the organizational level
There are several studies in the literature focuses on the critical success factors of BI projects, but there are not many studies which are mainly focused on the process evaluation of embedded enterprise performance management solutions and their success on organizations. This study will be an exploratory design research case study of a Group Company which is professionalized in language translation in 30 different countries on five different continents.
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Wu, Yun-Di, and 吳昀諦. "The Study of Key Successful Factors for EPM (Enterprise Project Management) System Implementation –An Example of Company A in the Networking Industry." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/67374011781897611881.
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碩士<br>國立中央大學<br>企業管理學系碩士在職專班<br>99<br>In the variant and competitive business environments, companies have to change the product management system as time goes by. Based on this, the subject company in this study successfully utilizes a set of Enterprise Project Management (EPM) system to enhance its advantages. EPM is the process of managing the entire lifecycle of a product/project and it provides a standard product information flow for companies to integrate people, processes and product data across the complete chains with effective collaboration among the multiple departments.
The advantages of applying this new system to A company is as below based on this case study:
1. To review all projects of the company from an overall aspects.
2. To control the cross-project schedules and costs.
3. To control and track down the cross-project issues.
4. To allocate human resources affectively.
5. To utilize the resources and job allocation to reduce the pending human resources and working hours.
6. To reduce the communication time by using a centralized information platform.
7. To reduce the meeting time for communication by prompt and affective discussions within the team.
8. Knowledge management and communication.
9. The system for keeping lesson-learns cases and experiences to shorten the product development schedule.
10.To improve the cross-function discussion and processes.
11.The improvement of the organization and freshmen’s learning curve.
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Lin, Hui-I., and 林慧宜. "The management and performance of patent in enterprise." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/52112435398860528850.
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Chin, Tsung-Huang, and 金宗煌. "The Enterprise M-Business Management and Operation Performance." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/8j4p8c.
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碩士<br>國立東華大學<br>企業管理學系<br>96<br>The so-called M is Mobility, And the M-Enterprise as its name suggests refers to all commercial behaviors in the enterprise Mobility, or is abbreviated as M-Commerce. The basic characteristic of M-Commerce includes efficiency, efficacy and integration, especially when enterprises are in the highly competitive environment, need to break through the predicament and create the performance with the advantage by M-Commerce even more. The government has seen the competitiveness that M-Commerce can bring too, and start to promote the policy of M-Taiwan in 2004, and counseling enterprises actively at the same time, and classify M-Taiwan as one of the New Ten Major Construction.
In view of this, it is related that this research aims at probing into the management performance of M-Commerce and enterprise between the two, utilize statistical analysis of questionnaire investigation, regard the six major industries as the source sample, adopt the method of regression to analyze the influence relation of the enterprise M-Commerce performances to management is discussed, and it regulates parameters and relation with the performance to enterprise's management after M-Commerce reciprocation to discuss to join the environment of the competition. The result of study is found: （1）M-Commerce application has got the apparent one to the performance of enterprise's management to the relation of influencing; （2）It is not apparent that the intensity of the competitive environment of the industry channels enterprises into the interference result of the performance of M-Commerce and enterprise's management.
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Chiu, Chui-Tsung, and 邱垂宗. "Performance Evaluation of IntroducingCustomer Relationship Management Systemfor an Enterprise." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/53977824281041205013.
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碩士<br>中原大學<br>企業管理研究所<br>96<br>With the increasing competition among businesses in recent years, the focus of business administration has changed from products to customers. For an enterprise, how to attract royal customers and so as to gain maximum profit is a very important issue. According to the 80-20 rule, 80% of a company’s sales come from 20% of its customers. Pepers and Rogers (1993) claimed that the cost of attracting new customers is 5 times as much as that of maintaining loyal customers; reducing 5% of customer defection rate of loyal customers will increase 60% of company’s profit. Thus, it is very important for companies to identify high-valued customers for their products, to determine the key factors that lead to customer satisfaction, and then to gain more profits. This leads enterprises to introduce the Customer Relation Management (CRM) system.
In order to introduce the CRM system, enterprises have to invest a great amount of money, time and manpower. Because of the cost of implementing the CRM system, enterprises need to evaluate the performance of the CRM system. Based on two major CRM system suppliers in Taiwan, Teradata and DataSystem Consulting, this study focuses on their customers in the communicating and manufacturing industries. The purpose of this study is to find out major dimensions and criteria for evaluating the performance of the CRM system and to supply the results to the CRM system supplier for reference. To indicate the interactions among different dimensions, this study employs fuzzy integral to evaluate the performance of each dimension.
In the empirical study, the CRM users in the communicating industries are attentive to dimensions of net organization benefit, information quality, and service quality while users in the manufacturing industries valued dimensions of net organization benefit, information quality, and customer satisfaction. The result shows that the key factors for success of the CRM system are combinations of information quality, satisfaction of correct and quick decision making, reliable service quality, and achieving expected performance and benefits of organization. One of the possible reasons for the result is that the interviewers in the survey are all high-level managers of a company who would emphasize more on origination performance but less on personal benefits.
From the analysis of the survey, telecommunicating and manufacturing industries are generally satisfied with the CRM system, but the level of satisfaction is lower than their expectations. Therefore, to increase overall satisfaction of the CRM system, the supplier Teradata could enhance its system performance from the dimensions that telecommunicating industries valued more: customer satisfaction, sales management, and marketing management. The other supplier DataSystem Consulting could enhance its system performance from dimensions of sales management, forecast analysis, and customer satisfaction.
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Soong, Vincent, and 宋文陞. "Applying Knowledge Management Embedded Moodle PlatformEnhances Enterprise Performance Research." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/32108198096649190698.
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碩士<br>國立臺北教育大學<br>資訊科學系碩士班<br>102<br>Abstract
The rationale and motivation of this research is applying ICT infor-mation technology to create a learning platform of Knowledge Manage-ment (KM) by Moodle system to enhance learning performance research. Applying knowledge management by Moodle platform can enhance organ-ization performance, and then we need to think what kinds of knowledge problems which organization confronting need to be solved. Therefore, we are applying knowledge management model to propose the research ques-tions.
In this article, we propose from understanding Moodle, knowledge management, process theory and research method to perform survey and analyze the survey result to conclude the research finding and share the finding to enterprise as our contribution of this research.
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Hsu, Chih-chieh, and 許志傑. "The Study of Enterprise Environment Protection Strategy, Green Innovation Technology to Enterprise Green Management Performance." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/56899015853111226359.
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碩士<br>南華大學<br>環境管理研究所<br>96<br>On global environmental issues have become an increasing attach great importance to enterprises in the face of great changes in affording all the operating challenges of the 21st century, need to rethink business strategies and innovative green practices, and respond to market demand and fluctuating. Therefore, the present operation of enterprises in environmental protection can not ignore the existence of the enterprises themselves should be modest conditions and resources to appropriate environmental standards to guide enterprises in environmental protection technology innovation, more effective use of resources, reduce costs, increase product value, Hope in the future be even more severe environmental trends in the initiative.
Based on the above considerations, the study focused on the corporate environmental strategies and green of the adoption of innovative technologies, analysis of its performance management for enterprise green caused by the impact. Understanding of domestic enterprises in environmental protection to the basic concept, whether as expected at the same time create a competitive advantage. The Taiwan Ministry of Economic Affairs for the ISO 14001 standard test approved sign manufacturers for research, conducted a questionnaire survey, using cluster analysis, factor analysis, analysis of variance and regression analysis and other statistical methods, to verify hypotheses.
The results show: First, the enterprises to adopt environmental protection strategy for green technology innovation into a significant positive correlation between the second and enterprises to adopt environmental protection strategy for enterprise performance management Green a significant positive correlation; third, Enterprises to adopt green technology innovation for enterprise performance management Green a significant positive correlation Fourth, enterprises, the basic attributes of different enterprises environmental protection strategy is part of the significant differences; Fifth, the basic attributes of different enterprises of new and innovative technology enterprises Green In some of the significant differences.
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Lin, Yi-Ming, and 林義閔. "The Effect of Enterprise applied Extended Enterprise Resource Planning (EERP) on Supply Chain Management Performance." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/pp3gjx.
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碩士<br>國立臺中科技大學<br>企業管理系碩士班<br>107<br>For the global, supply chain management is more considerable. It is also important to make good use of modern technology to achieve maximum supply chain management performance. Base on above, the thesis focused on studying the correlation of the import motivation, value added & integration and EERP, also EERP and supply chain management performance. The research object were the enterprises whose apply the extended enterprise resource planning system.
The research is using questionnaire method with SPSS package then obtained results as below.
1. Import motivation has no impact on EERP.
2.The value-added & integration has a positive impact on EERP.
3.The EERP has a positive impact on supply chain managerment performance.
4. There is a mediation effect of EERP on import motivation to supply chain management performance.
5. There is a mediation effect of EERP on valued-added & integration to supply chain management performance.
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Yang, Yi-Fang, and 楊義芳. "THE STUDY OF ENTERPRISE, CUSTOMER BENEFITS RELATED TO QUALITY MANAGEMENT PERFORMANCE." Thesis, 2002. http://ndltd.ncl.edu.tw/handle/54773466342792205787.
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碩士<br>元智大學<br>管理研究所<br>91<br>ABSTRACT
Customer satisfaction is a growing concern to many leading companies throughout the world. More and more firms use satisfaction rating as an indicator of the performance of products and service and as an firms are now promoting strategies for customer satisfaction instead of some form of market share strategy. This shift in strategic thinking is based on the assumption that customer satisfaction is the best indicator for the company’s future as a high level of customer satisfaction leads to a high level of customer loyalty. Therefore, The enterprise will get the maximal benefits from customer.
A two-part investigation of service quality is made to explore perspectives by which consumers evaluate the quality of service. First, attributes constituting quality are determined for several representative mass-market service, and a survey is made of consumer expectations for quality improvement. Using factor analysis, consumer evaluation factors for service are derived and examined across service categories. Next. an investigation is made of the applicability of a two-way model of quality for the same service quality attributes. Using the results of a second survey, the attributes are categorized according to their level of fulfillment and the resultant consumer satisfaction or dissatisfaction. Implications for quality planning and assurance activities are also discussed.
Studies on the definition of quality attributes and it’s evaluation are valuable in providing conceptual guidelines for quality planning and assurance activities. The authors propose a methodology. based on Kano’s model of customer satisfaction, to explore customers’ stated needs and unstated desire and to resolve them into different categories which have different impact on customer satisfaction. It is shown this categorization can be used as a basis for product development, especially for quality function deployment.
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CHEN, YI-FONG, and 陳毅峰. "Mechanical Enterprise Performance and Management System for R & D personnel." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/zq25qm.
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碩士<br>中州科技大學<br>機械與自動化工程系<br>103<br>ABSTRACT
This study focuses on the establishment of industrial R & D personnel to optimize the mechanical performance management system. Although academic performance management conducted a lot of research, but relatively little research on R & D personnel performance management, this study hopes machinery industry background in R & D personnel performance management to make some useful exploration. In the context of the knowledge economy, the machinery industry in order to improve their competitiveness, is one important way - Human Resource Management R & D personnel. In this system, human resource management, performance management occupies a central position. Machinery industry performance to a large extent determines the performance of R & D personnel in the industry.
In this study, planning questionnaire method to collect first-hand information, the main purpose is to explore the machinery industry R & D personnel for the implementation of the evaluation of performance management industry currently, and to study their satisfaction with performance management.
Through research ideas, research programs and statistical methods questionnaire study. Discussion document analysis, interviews, questionnaire design, reliability and validity analysis to ensure reliable research methods, analysis methods with the overall attitudes and opinions descriptive statistical analysis to understand R & D personnel, by analysis of variance to learn more about R & D staff satisfaction differences, for industry management to provide reference.
Keywords: Mechanical Industry, R & D personnel, performance and management