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1
Retnasari, Tri. "Pemodelan Enterprise Resource Planning pada Perusahaan Ritel." Informatik : Jurnal Ilmu Komputer 17, no. 1 (May 31, 2021): 17. http://dx.doi.org/10.52958/iftk.v17i1.2657.
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Perusahaan ritel yang bergerak di bidang perdagangan produk olah raga yang memiliki lebih dari 900 cabang di beberapa kota besar di Indonesia. Tidak semua jenis produk ternama masuk ke satu ritel, namun dibagian "Inventory and Merchandise" dapat memilih produknya masing-masing. Produk yang masuk disesuaikan dengan kategori brand ritel tergantung lokasi dan Store (Warehouse Management). Odoo adalah aplikasi web open source yang digunakan sebagai aplikasi sistem IT untuk menyelesaikan masalah manajemen transaksi bisnis. Sistem Enterprise Resource Planning (ERP) digunakan sebagai salah satu solusi bagi perusahaan yang memiliki kompleksitas bisnis yang cukup tinggi. Sistem ERP sendiri di buat untuk mendukung jalannya proses bisnis dengan cara menyediakan informasi yang cepat update dan saling terintegrasi setiap departemen fungsional perusahaan. Sistem ERP dapat menggunakan lebih dari Intranet, tetapi juga menghubungkan jaringan dengan internet, sehingga memudahkan pengguna untuk memasukkan data, mengolah dan menghasilkan hasil berupa laporan yang dapat diselesaikan secara online. Pengguna hanya perlu menginstal modul yang diperlukan. Standar yang tersedia adalah sistem secara global. Dalam penelitian ini, penulis mencoba menggunakan Odoo pada sistem perusahaan retail. Sistem yang dirancang dengan maksud agar mempermudah end user atau administrator dalam mengelola proses bisnis dalam hal pertukaran data ketika tidak terhubung dengan internet, kemudian dapat mempermudah melakukan proses sinkronisasi data ketika akses internet setelah terhubung.
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Yosevine, Prisca, Raymond Sunardi Oetama, Johan Setiawan, and Elfindah Princes. "Enterprise Resource Planning (ERP) Evaluation and Implementation: A Case Study." Journal of Multidisciplinary Issues 1, no. 1 (May 15, 2021): 49–66. http://dx.doi.org/10.53748/jmis.v1i1.10.
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Objective – To understand the success rate of ERP in the company by using the Ifinedo method and provide proposals that can improve ERP implementation in the company based on the unfulfilled Ifinedo method.
Methodology – This research uses Quantitative method research distributed to 50 end users at Indoporcelain using surveys and interviews.
Findings – The research found one point that is less valued in the company, namely vision and mission factors in organizational variables compared to other factors. Therefore, proposals in this sector are indispensable in order to increase the success of ERP implementation in the company. Furthermore, lack of IT support due to the management’s ignorance has made the ERP implementation did not reach the optimum performance expected.
Novelty – By measuring the success rate of ERP in the company, the company can know how the success rate of ERP implementation in its company. The company can make corrections and quality improvements to existing ERP systems based on proposals with unmet Ifinedo method.
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Gaol, Ford Lumban, Intan Puryasana, and Tokuro Matsuo. "Evaluating ERP System Merging Success In Chemical Companies: System Quality, Information Quality, And Service Quality." Open Engineering 10, no. 1 (March 17, 2020): 282–93. http://dx.doi.org/10.1515/eng-2020-0003.
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AbstractThis study is aimed to analyze success of the Enterprise Resource Planning (ERP) System Merging in Chemical Company Singapore that acquired two companies. The success component of ERP system success is using DeLone and McLean success model with qualitative method. The research methodology used detail interview with project implementation team, ERP consultants (8 informants) to get more detail from ERP system merging with information and collected supporting data from the ERP system itself. The result shows that ERP System Merging succeed to increase the system quality of Chemical Company which acquired two companies into one ERP system. It was depicted by the increment of easiness on using the system. The information much more integrated and accurate after the ERP system merging. Meanwhile service quality was increased because of all incidents now monitored in one efficient log system and handled by experienced IT application support team.
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Shkurti, Rezarta, and Elfrida Manoku. "Factors of Success in Implementation of Enterprise Resource Planning Systems." WSEAS TRANSACTIONS ON BUSINESS AND ECONOMICS 18 (July 7, 2021): 1084–93. http://dx.doi.org/10.37394/23207.2021.18.102.
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Implementing complex and yet sound and effective accounting information systems known as enterprise resource planning systems, is an enormous project for the firms that want to streamline their information flow and increase their value. As the effects of these systems on the performance of the entities are both financial and non-financial, their success is of crucial importance. This study is an exploratory factorial analysis to identify the factors of successful implementation of ERP systems in the medium and big companies in Albania. We use in depth surveys and interviews with firms that have implemented enterprise resource planning systems and include twenty initial variables in the survey. Later these variables are combined in three factors that have the biggest impact on the success rate of ERP implementation: the overall quality and end-user satisfaction with the ERP system; the cost-benefit ratio of the ERP and the support from the ERP provider and ERP implementing consultant. This study contributes not only theoretically to the empirical literature, but also practically because it helps businesses of the region that are considering implementing ERPs in the future to pay attention to the most critical factors of success with ERPs.
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Nah, Fiona Fui-Hoon, and Xin Tan. "An Emergent Model of End-users' Acceptance of Enterprise Resource Planning Systems." Journal of Database Management 26, no. 4 (October 2015): 44–66. http://dx.doi.org/10.4018/jdm.2015100103.
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The success of Enterprise Resource Planning (ERP) implementation depends, to a large extent, on end-users' acceptance of ERP systems, which in turn affects the intensity and nature of system use. To understand the phenomenon underlying end-users' acceptance of ERP systems, the authors conducted a grounded theory research in a large institution that implemented an ERP system. Through systematic coding and content analysis, the authors inductively derived a theoretical model to explain end-users' acceptance of ERP systems. Three categories – beliefs about the system, changes in job scope, and social influence – emerged from the data as direct antecedents of user acceptance. The data also suggest that “beliefs about the system” mediates the influence of “training and support” and “personal characteristics” on user acceptance, whereas “personal characteristics” moderate the influence of “changes in job scope” on user acceptance. The theoretical model that emerged from this qualitative study extends existing models of user acceptance by providing a more complete understanding of end-users' acceptance of ERP systems.
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Rodriguez, Rocio, Francisco-Jose Molina-Castillo, and Göran Svensson. "Enterprise resource planning and business model innovation: process, evolution and outcome." European Journal of Innovation Management 23, no. 4 (September 4, 2019): 728–52. http://dx.doi.org/10.1108/ejim-04-2019-0092.
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Purpose The purpose of this paper is to focus on the implementation process of enterprise resource planning (ERP), the evolution of business model innovation (BMI) and the organizational outcome. This research analyses how ERP and BMI are related and, in turn, what is the final the impact on organizational performance. Design/methodology/approach The sample consisted on 104 organizations from different industries, all of which used an ERP software. A structural equation model was used to test the six hypotheses. Findings The results indicate that the BMI constructs considered (i.e. value-generation and organizational complexity) mediate the impact of the ERP constructs (organizational adaptation and organizational resistance), in organizational performance. Successful ERP implementation is not an end itself for this companies, but merely a path and a process for improving the business model with the aim improving performance in the marketplace. Research limitations/implications This study offers a new outlook on how a company should leverage the ERP adaptation, and any resistance in the organization to innovating in the business model. This study is rooted in the evolutionary perspective of BMI, but it also integrates into an overall model other points of view such as the rational positioning view and cognitive view. Practical implications Organizations must understand the ERP flows in depth, each ERP flow is the work result of a multitude of companies over several years. All departments, and in particular the research and development department must participate actively in the ERP implementation. Organised complexity means opportunities for success in the market. Organizations must train their departments in ERP and not just teach them how the ERP works. ERP implementation needs consider improvements to the business model and ultimately the performance, but not separately. Originality/value BMI has received contributions from several domains such as entrepreneurship, management organization and strategic management among others. Nonetheless, the role of ERP in BMI is far from being understood and the few contributions focus only on technology per se. To the best of our knowledge this is the first study that has explored the connections of ERP and BMI and in turn the final outcome in organizational performance.
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Weli, Weli. "Student Satisfaction and Continuance Model of Enterprise Resource Planning (ERP) System Usage." International Journal of Emerging Technologies in Learning (iJET) 14, no. 01 (January 17, 2019): 71. http://dx.doi.org/10.3991/ijet.v14i01.8656.
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The rapid growth through the use of Enterprise Resource Planning (ERP) systems by Indonesian companies has been responded by ERP vendors in providing skilled human resources in ERP environment by cooperating with universities. SAP as one of the ERP vendors has also cooperated with Atma Jaya Catholic University of Indonesia Jakarta, particularly for accounting students, training is conducted since 2013. This study will test the satisfaction model for the students after they complete the ERP training using the Technology Acceptance Model (TAM) and Continuance Model framework. This research is an explorative study that examines student satisfaction models in using ERP system. The Technology Acceptance Model and Expectation Continuance Model used to build a proposed model. Data collection was done by distributing questionnaires to 319 trainees at the end of the session. The result of analysis using Partial Least Square SEM method shows that confirmation variable, perceived ease of use, satisfaction with class, and satisfaction with an instructor have affected student satisfaction in using ERP system. Furthermore, satisfaction with class and instructor influence perceived ease of use, and, finally, students 'satisfaction effect on students' intention to keep using. Based on the analysis results can be concluded that students feel satisfied with ERP training and this affects their intentions in using ERP in the future.
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Wright, Sally, and Arnold M. Wright. "Information System Assurance for Enterprise Resource Planning Systems: Unique Risk Considerations." Journal of Information Systems 16, s-1 (January 1, 2002): 99–113. http://dx.doi.org/10.2308/jis.2002.16.s-1.99.
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Enterprise Resource Planning (ERP) systems inherently present unique risks due to tightly linked interdependencies of business processes, relational databases, and process reengineering. Knowledge of such risks is important in planning and conducting assurance engagements of the reliability of these complex computer systems. Yet, there is little empirical evidence on this issue. To examine this topic, a semi-structured interview study was conducted with 30 experienced information systems auditors (from 3 of the Big 5 firms) who specialize in assessing risks for ERP systems. This approach allowed us to obtain detailed information about participants' views and client experiences. The results indicate that the implementation process of ERP systems has an important impact on system reliability. Further, interviewees identified a number of common implementation problems (e.g., improperly trained personnel and inadequate process reengineering efforts) that result in heightened risks. Interviewees also reported that ongoing risks differ across applications and across vendor packages. Finally, in providing assurance on ERP systems participants overwhelmingly indicate a focus on testing the process rather than system output.
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Hadi, Yulianto. "PERANAN END USER DAN KOMITMEN MANAJEMEN TERHADAP KESUKSESAN IMPLEMENTASI ENTERPRISE RESOURCE PLANNING (Studi Empirik pada Japfa group di bidang pakan ternak berbasis Enterprise Resource Planning di Indonesia Tahun 2017)." Eqien: Jurnal Ekonomi dan Bisnis 4, no. 1 (October 8, 2018): 13–25. http://dx.doi.org/10.34308/eqien.v4i1.51.
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Keunggulan sistem informasi akuntansi berbasis komputer ini menyebabkan semakin banyaknya perusahaan yang pada akhirnya memutuskan untuk mengimplementasikan sistem tersebut, dikenal dengan istilah Enterprice Resource Planning system (ERP system). Tujuan dari penelitian ini adalah untuk mengetahui pengaruh atas beberapa variabel yakni peranan end user, dan komitmen manajemen terhadap kesuksesan implementasi ERP baik secara parsial ataupun secara simultan.
Metode penelitian ini menggunakan metode deskriptif analisis dan pengumpulan data menggunakan metode survey lewat kuisioner. Populasi penelitian ini adalah perusahaan Japfa Group di bidang industri manufaktur pakan ternak (Feed Mill), berlokasi yang tersebar di seluruh Indonesia yang telah menggunakan sistem ERP dan sampel atas penelitian ini adalah sebanyak 14 buah perusahaan dengan jumlah responden sebanyak 308 orang responden terdiri dari Kapala Departemen (Kadep) 56, kepala Sub Departemen 112, Supervisor 126 dan Staff 14. Data diolah dengan menggunakan SPSS versi 22.00 dan pengujian hipotesis penelitian dilakukan dengan menggunakan uji statistik yaitu uji validitas, uji realibilitas dan regresi berganda.
Hasil penelitian dan pembahasan secara umum menunjukkan bahwa variable end user, dan komitmen manajemen mempunyai korelasi positif dan mempengaruhi kesuksesan Implementasi ERP baik secara parsial maupun secara simultan.
Kata kunci: End User, Komitmen manajemen, Kesuksesan Implementasi ERP.
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Hunton, James E., Ruth Ann McEwen, and Benson Wier. "The Reaction of Financial Analysts to Enterprise Resource Planning (ERP) Implementation Plans (Retracted)." Journal of Information Systems 16, no. 1 (March 1, 2002): 31–40. http://dx.doi.org/10.2308/jis.2002.16.1.31.
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This study investigates the extent to which investors believe that enterprise resource planning (ERP) systems enhance firm value by examining changes in financial analysts' earnings predictions before and after they receive an announcement that a firm plans to implement an ERP system. A total of 63 analysts participated in a two (firm size: small and large) by two (firm health: unhealthy and healthy) randomized between-subjects design. The ERP announcement represented a within-subjects manipulation. The analysts' overall reaction to ERP implementation plans was positive, as mean post-announcement earnings forecasts were significantly higher than mean pre-announcement forecasts. Additionally, as expected, mean earnings forecast revisions in the small/healthy and large/unhealthy firm conditions were significantly greater than mean forecast revisions in the small/unhealthy firm condition. Experimental results from the current study support archival findings reported by Hayes et al. (2001), who explored the same research questions, among others, by examining cumulative abnormal returns surrounding ERP announcements. Triangulation studies of this nature using multimethods (e.g., behavioral vs. archival) and complementary criterion variables (e.g., earnings forecasts vs. cumulative abnormal returns) are important to social scientists, as they provide insight into the reliability, consistency, and validity (both internal and ecological) of proposed theoretical relationships (Boyd et al. 1993; Flick 1992; Libby et al. 2002).
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Nguy, Hien Thi, and Trung Quoc Pham. "Key factors affecting on the success of ERP projects in Vietnam." Science and Technology Development Journal 16, no. 2 (January 14, 2019): 57–66. http://dx.doi.org/10.32508/stdj.v16i2.1473.
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Today, enterprise resource planning system (ERP) becomes popular and it is implemented in most business (in all fields and sizes) all over the world as well as in Vietnam. However, according to consultant experts, ERP projects, though on a large scale with high cost, entail low success rate. For Vietnamese contexts, those findings above are all the more true, because most of Vietnamese enterprises are on a small scale with short-time computerization access, lack of understanding of enterprise systems, and lack of financial resources. This research focuses on exploring key factors affecting the success of ERP projects in Vietnam. Through case studies and data collection, using SPSS for data analysis, key factors affecting the success of ERP projects are listed on such a descending order as follows: Characteristics of ERP team, Quality of consultancy, Characteristics of end-users and Characteristics of business. From the abovementioned analysis, suggestions for ensuring success of ERPs in Vietnam are also proposed.
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Shepherd, Craig, Chris Clegg, and Chris Stride. "Opening the Black Box: A Multi-Method Analysis of An Enterprise Resource Planning Implementation." Journal of Information Technology 24, no. 1 (March 2009): 81–102. http://dx.doi.org/10.1057/jit.2008.32.
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This paper presents a multi-method analysis of the implementation of an enterprise resource planning system. It argues the majority of research treats these systems as having essential technical properties that enable them to bring about positive organisational effects. In contrast, we adopt a post-essentialist perspective that understands discourse as constructing ERP systems, rather than reflecting their essential properties. Discourse analysis of interviews and focus groups was used to compare justifications for the implementation produced by members of the ERP project team with end users’ reactions to the system. In contrast to previous studies, this opens the ERP black box by illustrating how the capabilities of these systems, and their organisational effects, are constructed through language. Moreover, it demonstrates the important function these constructions perform in legitimising or undermining ERP implementation. Statistical analysis of post-implementation questionnaires identified the predictors of established measures of users’ reactions to IT systems. By comparing these data with end users’ discursive reactions to the project, we identify several constructs for inclusion in future studies of users’ reactions to ERP systems. The paper concludes by summarising the contributions and limitations of the study and its implications for future research and practice.
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Lyytinen, Kalle, Mike Newman, and Abdul-Rahman A. Al-Muharfi. "Institutionalizing Enterprise Resource Planning in the Saudi Steel Industry: A Punctuated Socio-Technical Analysis." Journal of Information Technology 24, no. 4 (December 2009): 286–304. http://dx.doi.org/10.1057/jit.2009.14.
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In this article, we analyze institutionalization as a process of transferring and stabilizing material artifacts and routines in the form of enterprise resource planning (ERP) systems. Although past studies have analyzed institutionalization as structuring around scripts or discourse moves, we emphasize the material role of artifacts and routines as carriers of institutional logics. In addition, insitutionalization is not linear and incremental, but goes through sudden, nonlinear disruptions. To this end, we apply punctuated socio-technical information system change (PSIC) model that draws upon Gersick's model of change to identify and trace moves that are critical during the institutionalization. The model accounts for ERP institutionalization by chronicling complex interactions between socio-technical elements in the implementation system, the work system, and organizational and environmental context which together account for the institutionalization outcome. We use the model to analyze a longitudinal case covering 11 years (1993–2004) of ERP implementation processes in a large Saudi steel firm. Our analysis shows that the proposed material and punctuated lens toward institutionalization offers rich insights how and why ERP systems become institutions and why their institutionalization is difficult and unfolds in unpredictable ways. We conclude that the normally held assumptions of successful linear and incremental adaptation to new institutional patterns logics out by ERP systems do not hold.
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Amalnik, Morteza Sadegh. "A Reference Model and a vision for manufacturing system for 2030." INTERNATIONAL JOURNAL OF COMPUTERS & TECHNOLOGY 14, no. 7 (April 30, 2015): 5861–68. http://dx.doi.org/10.24297/ijct.v14i7.1899.
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The manufacturing enterprises are now experiencing high pressure of competition. In addition, the advancement in computer software, hardware, networks, information technologies and integration has been gradually reshaping the manufacturing companies by shifting from the industrial age to the information and knowledge era. Due to these elevated competitiveness and advanced computer technology, a number of new manufacturing and management strategies (e.g., Lean production, Just in time, Kaizen, Concurrent Engineering (CE), Cellular Manufacturing (CM), Agile manufacturing, Business process re-engineering (BPR), Agent-based systems (ABS), Computer Integrated Manufacturing (CIM), virtual manufacturing system have emerged for the innovation of manufacturing industries. The developments in organizational concepts created new concepts such as Smart organizations, Centers of excellence, Intelligent enterprises, Integrated enterprises, Virtual enterprises, Virtual enterprises networks, Dynamic enterprises, Extended enterprises, Agile enterprises, Lean enterprises, Process-driven organizations, e-enterprises, Borderless enterprises, Complicated or complex manufacturing systems, Flat structures and others. These terms have been used by researchers to describe various aspects of enterprises and its operational aspects. Although they have different definitions and scopes, there are several common issues: integration of enterprise functions; integration of enterprise resources; and collaboration. In addition Various vendors produced software applications such as Materials Requirement Planning (MRP), Manufacturing Resource Planning (MRP II), Enterprise Resource Planning (ERP),CAD/CAM systems, Manufacturing Execution System (MES), Advanced Planning & Scheduling System (APS), Supply Chain Execution (SCE), Customer Relationship Management (CRM), Advanced Order Management (AOM), Warehouse Management Systems (WMS), Transport Management System (TMS) and others. This paper proposes a Reference Model and vision for Manufacturing System for 2030 and discussed various aspects of future manufacturing enterprise..It supports the inter-enterprise functions/resources integration and collaboration over the networked environment.
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Relich, Marcin. "Project Parameter Estimation on the Basis of an Erp Database." Foundations of Management 5, no. 2 (December 1, 2013): 49–58. http://dx.doi.org/10.2478/fman-2014-0012.
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Abstract Nowadays, more and more enterprises are using Enterprise Resource Planning (EPR) systems that can also be used to plan and control the development of new products. In order to obtain a project schedule, certain parameters (e.g. duration) have to be specified in an ERP system. These parameters can be defined by the employees according to their knowledge, or can be estimated on the basis of data from previously completed projects. This paper investigates using an ERP database to identify those variables that have a significant influence on the duration of a project phase. In the paper, a model of knowledge discovery from an ERP database is proposed. The presented method contains four stages of the knowledge discovery process such as data selection, data transformation, data mining and interpretation of patterns in the context of new product development. Among data mining techniques, a fuzzy neural system is chosen to seek relationships on the basis of data from completed projects stored in an ERP system.
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Ghosh, Biswadip, Tom Yoon, and Janos Fustos. "Enhancing Functional Fit with Continuous Training During the ERP Post-Implementation Phase." International Journal of Information Systems in the Service Sector 5, no. 2 (April 2013): 30–45. http://dx.doi.org/10.4018/jisss.2013040103.
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Enterprise Resource Planning (ERP) systems, such as SAP, feature a rich set of integrated business applications. However, to maximize the long term benefits from ERP implementations, organizations need to careful manage the post-implementation phase and focus on supporting end users to achieve better fit between their business processes and the ERP system features. This study develops a research model based on the resource-based view (RBV) of the firm and finds support for a positive and complementary relationship between continuous training resources, functional fit capability and business process success. An increase in continuous training resources increases the functional fit capability for the organization and is seen to improve business process success. The results support the need to focus on continuous end user training throughout the post implementation phase as a key contributor to ERP systems success for any organization.
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Nawawi, Muhammad, Roza Mulyadi, and Dabella Yunia. "CONTROLLING THE CHANGING OF MANAGEMENT ACCOUNTING PRACTICES IN THE ENTERPRISE RESOURCES PLANNING ENVIRONMENT." Jurnal Manajemen dan Bisnis 9, no. 2 (December 31, 2020): 59–72. http://dx.doi.org/10.34006/jmbi.v9i2.196.
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The aims of this research is to give empirical evidence of changes in management accounting practices (MA) by examining the effects of changes in data quality, information quality and management accounting tasks on the efficiency and effectiveness of accounting, and indirectly on change in management accounting after the adoption of an enterprise resource planning (ERP) systems. Empirical analysis of the study used primary data from a survey of 29 manufacturing companies with 102 CFO respondents, accounting managers and business controllers, with a response rate of 28.43%, providing significant support for the proposed model. Structural equation modeling (SEM) approach with testing tools using partial least square (PLS) is used in this research. The linear thing with the results of previous research is the same, it was found that the erp implementation time is the determinant of significant MA changes, while the difference from previous researchers is in the end user, where the company that has adopted the ERP system has just felt a greater MA change when compared to users early on. The results showed that the implementation of global ERP and the use of business intelligence tools (BI) were significantly related to changes in MA practices.
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Al-Adwan, Sahem Isam, and Abdel salam Abdel hammed Habahbeh. "Investigating the Adoption of ERP Systems." Journal of Information Technology Research 13, no. 1 (January 2020): 96–117. http://dx.doi.org/10.4018/jitr.2020010107.
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Software usability is one of the important issues of human computer interaction. It is a critical quality factor that controls the quality and the performance of any interactive software. This study aims to investigate the impact of usability attributes on end-user's acceptance of enterprise resource planning by extending the technology acceptance model to include five usability attributes, namely: task support, presentation, navigation, learnability and memorability. At the time of writing this article, to the best-known knowledge, there have been no studies in Jordan that have investigated the impact of software usability on the end users' continuous intention to use an enterprise resource planning system. The proposed research model is validated by conducting a survey from Dawacom Pharmacies based in Amman, Jordan. The results show that nine out of eleven hypotheses are significant. The findings indicate that all attributes have a significant impact on user acceptance. Except, the task support does not have a significant effect on perceived usefulness and perceived ease of use.
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Weli, Weli. "Re-examination and expanding the EUCS Model on Cloud-based ERP system." Journal of information and organizational sciences 45, no. 1 (June 15, 2021): 115–35. http://dx.doi.org/10.31341/jios.45.1.7.
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The end-user computing satisfaction model (EUCS) has been widely used in previous studies, and Enterprise Resource Planning. Therefore, Enterprise Resource Planning (ERP) System, need to be developed in accordance with cloud computing that dominate current information technology devices. This study was carried out to test the expansion of the EUCS model in a cloud-based ERP system. Therefore, the purpose of this research is to re-examine the validity and reliability of the computer application satisfaction model and its relationship with user performance in cloud-based ERP system. The overall satisfaction variable is added as a mediation between the satisfaction model and user performance. Data was collected through snowball sampling with a questionnaire distributed to the cloud-based ERP users. Additionally, data processing was conducted using the Second-order concept in structural equation modeling with the Partial Least Square approach. Since data processing using WarpPLS confirmed the validity and reliability of the model and all relationships between variables, this research contributes theoretically to the study of end-user satisfaction from information technology applications. Its final section describes the limitations and opportunities for future research.
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Shakkah, Moh’D Suliman, Khaled Alaqeel, Ali Alfageeh, and Rahmat Budiarto. "An Investigation Study on Optimizing Enterprise Resource Planning (ERP) Implementation in Emerging Public University: Al Baha University Case Study." International Journal of Electrical and Computer Engineering (IJECE) 6, no. 4 (August 1, 2016): 1920. http://dx.doi.org/10.11591/ijece.v6i4.10863.
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<span>This project investigates the correlation between the organizational readiness in Albaha University (ABU) and the respective Critical Success Factors (CSFs) with regards to the Enterprise Resource Planning (ERP) implementation. The investigation also considers some suggestions to improve the ABU’s ERP systems and roadmap towards the self –development strategy and reduce vendor-dependency. A survey regarding ERP to the end-user, expert and developer in ABU was conducted. The analysis of the results in this work confirmed with the results of an existing work. The four significance success factors: Project Management, Business Process Re-engineering (BPR), System Integration, and Training and Education are recommended to be adopted to assure the smooth adoption of ERP at Albaha University</span>
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Shakkah, Moh’D Suliman, Khaled Alaqeel, Ali Alfageeh, and Rahmat Budiarto. "An Investigation Study on Optimizing Enterprise Resource Planning (ERP) Implementation in Emerging Public University: Al Baha University Case Study." International Journal of Electrical and Computer Engineering (IJECE) 6, no. 4 (August 1, 2016): 1920. http://dx.doi.org/10.11591/ijece.v6i4.pp1920-1928.
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<span>This project investigates the correlation between the organizational readiness in Albaha University (ABU) and the respective Critical Success Factors (CSFs) with regards to the Enterprise Resource Planning (ERP) implementation. The investigation also considers some suggestions to improve the ABU’s ERP systems and roadmap towards the self –development strategy and reduce vendor-dependency. A survey regarding ERP to the end-user, expert and developer in ABU was conducted. The analysis of the results in this work confirmed with the results of an existing work. The four significance success factors: Project Management, Business Process Re-engineering (BPR), System Integration, and Training and Education are recommended to be adopted to assure the smooth adoption of ERP at Albaha University</span>
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Teltumbde, Anand, Arabinda Tripathy, and Amiya K. Sahu. "Bharat Petroleum Corporation Limited (BPCL)." Vikalpa: The Journal for Decision Makers 27, no. 3 (July 2002): 45–58. http://dx.doi.org/10.1177/0256090920020306.
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Bharat Petroleum Corporation Limited (BPCL) embarked upon a major change initiative towards the end of 1996. It planned an enterprise-wide integration through Enterprise Resource Planning (ERP). The objectives were to remain competitive through improved customer service and customer satisfaction and to transform the company into a Learning Organization. The case highlights the process and challenges faced by BPCL in successfully implementing ERP (SAP R/3). The focus of the implementation process was on Change Management where significant change in technology led to a change in the work culture.
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Kwak, Young Hoon, Jane Park, Boo Young Chung, and Saumyendu Ghosh. "Understanding End-Users’ Acceptance of Enterprise Resource Planning (ERP) System in Project-Based Sectors." IEEE Transactions on Engineering Management 59, no. 2 (May 2012): 266–77. http://dx.doi.org/10.1109/tem.2011.2111456.
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Alzahrani, Ahmed, Imran Mahmud, Ramayah Thurasamy, Osama Alfarraj, and Ayed Alwadain. "End users' resistance behaviour paradigm in pre-deployment stage of ERP systems: evidence from Bangladeshi manufacturing industry." Business Process Management Journal 27, no. 5 (May 3, 2021): 1496–521. http://dx.doi.org/10.1108/bpmj-08-2019-0350.
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PurposeThis study proposes a research model to identify the relevant constructs of employee resistance and symbolic adoption in pre-implementation stage of enterprise resource planning systems in manufacturing industries, drawing suitable support from the existing body of literature. The proposed model is a combination of the status quo bias theory and absorptive capacity theory to measure employee resistance that negatively lead to symbolic adoption of a user.Design/methodology/approachThis research used a self-administered questionnaire to survey 221 participants from five organizations in the manufacturing industry, all working towards deploying enterprise resource planning (ERP) systems.FindingsThe results show that factors contributing to status quo bias and absorptive capacity impact end-user grumbling. Furthermore, end-user grumbling affects symbolic adoption substantially.Practical implicationsThis study provides researchers, practitioners and ERP vendors a broader overview of employees' resistance and motivation for using newly deployed systems.Originality/valueIn the past two decades, both practitioners and academicians are investigating the technical and non-technical features that assist end-users to adopt the system. Information system theories center on the post-deployment stage, with rare attempts to identify users' resistance and mental willingness to accept technology in the pre-adoption phase, which is very crucial for the success of ERP.
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O'Leary, Daniel E. "Discussion of Information System Assurance for Enterprise Resource Planning Systems: Unique Risk Considerations." Journal of Information Systems 16, s-1 (January 1, 2002): 115–26. http://dx.doi.org/10.2308/jis.2002.16.s-1.115.
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Asking experts their opinion is an important methodology in those settings where the major issues have not been previously addressed, often early in the topic's research life cycle. Heterogeneous expert opinion (HEO) refers to gathering the opinion of experts that derive from a number of categories, e.g., partner, manager, and senior, or whether they are accountants or computer scientists. They are heterogeneous in that they are recognized as having different levels and/or types of expertise. Research of enterprise resource planning (ERP) systems must carefully examine expert opinion and determine when using HEO is appropriate and when it should be stratified. In addition, where possible, previous research needs to supplement or be compared to the HEO to determine similarities and differences with other groups.
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Aguilar Morales, Damián, Paola Sánchez-Bravo, Leontina Lipan, Marina Cano-Lamadrid, Hanán Issa-Issa, Francisco J. del Campo-Gomis, and David B. López Lluch. "Designing of an Enterprise Resource Planning for the Optimal Management of Agricultural Plots Regarding Quality and Environmental Requirements." Agronomy 10, no. 9 (September 8, 2020): 1352. http://dx.doi.org/10.3390/agronomy10091352.
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One of the main current problems in European quality agricultural production is the lack of objective data for linking quality to origin and to evidence environmental concern (CO2 uptake and use of water in Spain). The aim of this study was to develop an agricultural management platform, based on Enterprise Resource Planning (ERP) principles and with the ability to collect geolocated information from different plots related to Protected Designation of Origin (PDO) and Protected Geographical Indication (PGI) wine production. First a survey to farmers, technicians and PDO and PGI managers was carried out to detect the needs of the three groups in relation to ERP platforms; and secondly an ERP platform was developed to collect agronomic information to comply with the Spanish legal requirements. Results showed that the end user completes information database, complies with the legal requirements, and obtains benefits derived from the data analysis. Consequently, the platform (i) solves lack of agricultural data problem; (ii) provides the user with management tools for its agricultural operations; (iii) allows the decision maker to obtain geolocated information in real time; and (iv) sets out the bases for the future development of agricultural systems based on Big Data.
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Saygili, Ebru E., Yucel Ozturkoglu, and Mehmet C. Kocakulah. "End Users' Perceptions of Critical Success Factors in ERP Applications." International Journal of Enterprise Information Systems 13, no. 4 (October 2017): 58–75. http://dx.doi.org/10.4018/ijeis.2017100104.
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Today's competitive world is given the critical role of enterprise resource planning (ERP) for coordinating the workflow in companies from different industries. To provide valuable insights into ERP, identifying the critical factors are the most important issue in achieving quality and success. Both in literature and practice, there are quite a few of success factors for ERP applications. One of the purposes of this paper is to empirically classify the most important critical factors referred by scholars in previous studies. Another purpose is to determine the critical success factors in the light of end-user perceptions. In this respect, exploratory factor analysis was conducted to determine the factorial structure of the scale. Data was collected 128 ERP end-users from different departments of companies in manufacturing industry. The results of the analysis provided a six-dimensional structure for critical success factors (CSFs) in quality and successful ERP applications.
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Engelmann, Carsten, and Dzifa Ametowobla. "Advancing the integration of hospital IT." Applied Clinical Informatics 08, no. 02 (April 2017): 515–28. http://dx.doi.org/10.4338/aci-2016-06-ra-0100.
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SummaryBackground: Planning and controlling surgical operations hugely impacts upon productivity, patient safety, and surgeons’ careers. Established, specialized software for this task is being increasingly replaced by “Operating Room (OR)-modules” appended to enterprise-wide resource planning (ERP) systems. As a result, usability problems are re-emerging and require developers’ attention.Objective: Systematic evaluation of the functionality and social repercussions of a global, market-leading IT business control system (SAP R3, Germany), adapted for real-time OR process steering.Methods: Field study involving document analyses, interviews, and a 73-item survey addressed to 77 qualified (> 1-year system experience) senior planning executives (end users; “planners”) working in surgical departments of university hospitals.Results: Planners reported that 57% of electronic operation requests contained contradictory information. Key screens contained clinically irrelevant areas (36 +/− 29%). Compared to the legacy system, users reported either no improvements or worse performance, in regard to co-ordination of OR stakeholders, intra-day program changes, and safety. Planners concluded that the ERP-planning module was “non-intuitive” (66%), increased planning work (56%, p=0.002), and did not impact upon either organizational mishap spectrum or frequency. Interviews evidenced intra-institutional power shifts due to increased system complexity. Planners resented e.g. a trend towards increased personal culpability for mishap.Conclusions: Highly complex enterprise system extensions may not be directly suited to specific process steering tasks in a high risk/low error-environment like the OR.In view of surgeons’ high primary task load, the repeated call for simpler IT is an imperative for ERP extensions. System design should consider a) that current OR IT suffers from an input limitation regarding planning-relevant real-time data, and b) that there are social processes that strongly affect planning and particularly ERP use beyond algorithms.Real improvement of clinical IT tools requires their independent evaluation according to standards developed for pharmaceutical subjects.Citation: Engelmann C, Ametowobla D. Advancing the integration of hospital IT: pitfalls and perspectives when replacing specialized software for high-risk environments with enterprise system extensions. Appl Clin Inform 2017; 8: 515–528 https://doi.org/10.4338/ACI-2016-06-RA-0100
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Hedayati, Alireza, Mohammad Khalilzadeh, and Arman Bahari. "The Effect of Organisational Learning Capability on Individual Performance through the Use of Enterprise Resource Planning and User Satisfaction." Journal of Information & Knowledge Management 20, no. 02 (April 28, 2021): 2150026. http://dx.doi.org/10.1142/s021964922150026x.
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Given the global competition between organisations to deliver products and services, the need for integrated information is felt. Enterprise Resource Planning (ERP) system is one of the important technology tools which play an important role in the integration of information in the organisation and is a prerequisite for joining the global market. This study aims to experimentally test a framework for identifying the relationship between organisational learning capability, using an organisational resource planning system, end-user satisfaction and individual performance. The results can be used to adopt human resource policies in the organisation. Smart PLS 2 software is also used for data analysis as well as the structural equation modelling. The results show that organisational learning ability through user satisfaction and the use of organisational resource planning system affects the individual performance.
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Kurniawan, Roni. "Pengaruh Peranan Pengguna Akhir, Prosedur, Data, Perangkat Keras dan Manajemen Proyek terhadap Keberhasilan Implementasi ERP: Studi Kasus PT Ciliandra Perkasa." ComTech: Computer, Mathematics and Engineering Applications 4, no. 2 (December 1, 2013): 817. http://dx.doi.org/10.21512/comtech.v4i2.2519.
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Information technology improvement is one of drivers that changes in computer-based accounting information system called Enterprise Resource Planning (ERP) System. The advantages of ERP system leads companies decide to eventually implement the system. The objective of this study is to comprehend the impacts of some variables such as end-user role, procedure, data, hardware and project management to the success of ERP implementation, both partially and simultantly.This research implements descriptive analysis method where thedata are collected by questionare on a survey. Population is a company of oil-palm industry located in Pekanbaru - Riau which implements ERP system for its operational. Data are proccessed using SPSS version 17.00 and hypothesis testing is performed using statistic tests, which are validation test, reliability test and double regression test. The result and discussion of this study in general shows that end-user role, procedure, data, hardware and project management variables have positive correlation and influence to the success of ERP implementation, both partially and simultantly.
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Ravasan, Ahad Zare, and Saeed Rouhani. "An Expert System for Predicting ERP Post-Implementation Benefits Using Artificial Neural Network." International Journal of Enterprise Information Systems 10, no. 3 (July 2014): 24–45. http://dx.doi.org/10.4018/ijeis.2014070103.
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Implementing Enterprise Resource Planning systems (ERPs) is a complex and costly project which usually delivers only a few of expected benefits. Obtaining the expected benefits of ERPs is impressed by a variety of factors and variables which is related to an organization or project environment. In this paper, the idea of predicting ERP post-implementation benefits based on the organizational profiles and factors has been discussed. Regarding the need to form the expectations of organizations about ERP, an expert system is developed by using Artificial Neural Network (ANN) method to articulate the relationships between some organizational factors and ERP's achieved benefits. The expert system's role is in the preparation to capture the data from the new enterprises wishes to implement ERP and predict likely benefits might be achieved from the system. For this end, factors of organizational profiles (such as industry type, size, structure, and so on) are recognized and a feed-forward architecture and Levenberg-Marquardt (trainlm) neural network model is designed, trained and validated with 171 surveyed data of Middle-East located enterprises experienced ERP. The trained ANN embedded in developed expert system predicts with the average correlation coefficients of 0.745, which is respectively high and proves the idea of dependency of ERP post-implementation benefits on the organizational profiles. Besides, total correct classification rate of 0.701 shows good prediction power which can help firms in predicting ERP benefits before system implementation.
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Vollmer, T., B. Zhou, T. Heutmann, R. Kiesel, and R. Schmitt. "Entwicklung der Produktions-IT*/Roadmap for production planning and control." wt Werkstattstechnik online 107, no. 11-12 (2017): 858–62. http://dx.doi.org/10.37544/1436-4980-2017-11-12-82.
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Automatisierung, intelligente Produktionsplanung und Monitoring sind gängige Anwendungen – daher sind Informationstechnologie (IT)-Systeme aus der Produktion nicht mehr wegzudenken. Dieser Beitrag gibt einen Überblick über die aktuellen Entwicklungen und Innovationen im Bereich der Produktions-IT (zum Beispiel Enterprise Resource Planning ERP, Manufacturing Excecution Systems MES und Computer Aided Quality Assurance CAQ), nennt Anwendungsgebiete und beleuchtet deren Potenziale anhand konkreter Fallbeispiele. Es werden darüber hinaus die Herausforderungen diskutiert, welche es im Rahmen von Industrie 4.0 zu meistern gilt. IT systems nowadays are common in manufacturing environments for applications such as automation, intelligent production planning or monitoring. This article provides an overview about current developments and innovations in production planning and control (e.g. ERP, MES; CAQ), mentions promising areas for application and evaluates their potential referring to case studies. Based on this, challenges coming along with changes within the broad field of Industry 4.0 are discussed.
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Park, Kwang. "The Relationship between BPR Strategy and Change Management for the Sustainable Implementation of ERP: An Information Orientation Perspective." Sustainability 10, no. 9 (August 29, 2018): 3080. http://dx.doi.org/10.3390/su10093080.
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Enterprise resource planning (ERP) is an IT system that supports the business functions that firms adopt to gain advantages and development possibilities. However, some firms do not show positive financial performance after implementing ERP. Why is this the case? An ERP is an information system (IS) that brings about radical changes within organizations, changing both the IS environment and overall corporate business process, which may cause resistance from the organization’s members. Thus, change management is crucial, in operating a successful ERP, to addressing organizational changes after the adoption of ERP. The objective of this study was to examine the influence that the depth of business process reengineering (BPR) and change management have on ERP performances. To this end, KOSPI companies with more than a year of experience using ERP were analyzed using the structural equation method. This study confirmed mutual relationships between ERP success factors and its performance. In future research, it would be helpful to determine if companies with higher IT performances actually have better financial results.
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Gaol, Ford Lumban, Jonathan Danny, and Tokuro Matsuo. "Application of organization goal-oriented requirement engineering (OGORE) methods in erp-based company business processes." Open Engineering 9, no. 1 (November 10, 2019): 545–53. http://dx.doi.org/10.1515/eng-2019-0064.
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AbstractThe implementation of an information system that supports company goals is the main strategy of an organization. But aligning business strategies with information system(IS) and information technology(IT) is not as easy as it seems, because there are several gaps of strategies between upper level and practical level. Often the focus in system development is only on the architecture of the future system, even though the study says that the engineering model of needs is the most important thing in the process of developing the company’s system. PT. SBS is a distributor and supplier company. Along with the development of its business, business processes also become more complex. The information system that was originally felt to be sufficient is considered to be no longer optimal so that it often results in delays in delivery with a fairly large percentage. Therefore, an Enterprise Resources Planning(ERP) system will be developed but it must be ensured that the business processes used are oriented towards organizational goals. The purpose of this study is to introduce and explain the stages of the Organization Goal-Oriented Requirement Engineering (OGORE) method as a requirement engineering method in a company’s business processes that focuses on organizational goals. The research method was done by collecting business process data and defining key performance indicators(KPIs) in a small discussion group with stakeholders in the company. The results of this method were Goal Tree Model (GTM) diagrams which was then used as a reference in describing new business processes and in preparing the requirements specification documents. The conclusion obtained that the stages of the OGORE method are able to eliminate needs according to the organization’s goals. It is also recommended to use the OGORE method as one of the requirements management steps in the Enterprise Architecture method to create new method as an agenda for the future.
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Ekman, Peter, Peter Thilenius, and Torbjörn Windahl. "Extending the ERP system: considering the business relationship portfolio." Business Process Management Journal 20, no. 3 (May 27, 2014): 480–501. http://dx.doi.org/10.1108/bpmj-08-2012-0085.
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Purpose – Research has shown that companies focus their internal processes when they adopt enterprise resource planning (ERP) systems. However, the ERP systems need to expand their functionality to include customers and suppliers (with e-commerce functionality) to reach their full potential. The purpose of this paper is to consider business relationships as a resource but also a limitation when companies strive to get an extended ERP system. Design/methodology/approach – The paper presents an illustrative case study of an industrial company's process of developing an extended ERP and how the company's portfolio of business relationships has affected the solution. The analysis is supported by the markets-as-networks theory. Findings – The process of developing an extended ERP system needs to incorporate the company's business partners (customers and suppliers). It is a simultaneously bottom-up and top-down process given that the operative frontline staff hold the knowledge about the company's business relationships while the corporate management has the means of extending the ERP system functionality and align it with the focal company's strategy. Research limitations/implications – Companies need to consider the fact that the technological and financial status of their customers and suppliers differ. Thus, an effective and flexible extended ERP system needs to include both a high-end and low-end solution as well as understand that a full interorganizational integration might not be realistic. Originality/value – The paper puts forth business relationship portfolios as an important factor to consider when extending the ERP system functionality in the supply chain and toward customers.
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Peslak, Alan R., and Todd A. Boyle. "An Exploratory Study of the Key Skills for Entry-Level ERP Employees." International Journal of Enterprise Information Systems 6, no. 2 (April 2010): 1–14. http://dx.doi.org/10.4018/jeis.2010040101.
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This research identifies the key skills (e.g., business, team, communication) that industries expect for entry level positions involving enterprise resource planning (ERP) systems. Based on a review of the literature, a number of possible core skills that ERP entry level employees should possess are identified. To identify the relative importance of these specific skills, a web-based survey involving IT professionals from 105 organizations is conducted. Analyzing the findings using exploratory factor analysis and scale reliability analysis indicates four specific and significant factors representing the major key skills that industry expects from entry level ERP positions labeled for this study such as systems analysis and integration, team skills, project management, and business and application understanding. Various common technical skills (e.g., programming, networks) were found to be significantly less important than the business and team skills. This study should assist companies in developing criteria for evaluating potential candidates for entry level positions in ERP systems, as well as universities for evaluating the relevancy of their IT and Business programs.
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Thilmany, Jean. "One for the Little Guy." Mechanical Engineering 126, no. 01 (January 1, 2004): 37–39. http://dx.doi.org/10.1115/1.2004-jan-3.
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This article focuses on engineers at an organization that may rely on its product lifecycle management software to speed a product to market. The system gives engineers a way to talk among themselves over a network as they work out product details and hash over design changes. Equally important to a fast-paced manufacturer is an enterprise resource planning system, which manages the operational, planning, and control side of the organization. As costs come down, smaller companies, often the suppliers to the big ones, are also finding it worthwhile to undergo the expense and transition to install enterprise management software and to wed their engineering and manufacturing systems. Manufacturers can usually expect installations of extensive systems to cost a sizable portion of their information technology budgets. An enterprise planning system can be time-consuming to implement and the training period long. Following a two-year company-wide evaluation, Anchor Lamina executives decided to re-engineer front-end processes. They specifically sought estimating, computer-aided manufacturing, and design technology that could be easily integrated with the company’s ERP system.
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Ali, Mahmood. "Developing in-House ERP System for the Construction Industry in a Developing Country: A Case Study." Engineering Management Research 6, no. 1 (April 25, 2017): 90. http://dx.doi.org/10.5539/emr.v6n1p90.
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Benefits reaped from implementing Enterprise Resource Planning (ERP) systems have made them a critical part of organisations. These systems, which are developed on best business practices, are sometimes unable to satisfy unique organisational needs, such as those specific to the construction industry which present a unique set of challenges different from those of manufacturing and service industries. This paper aims to study the development of in-house ERP system in an organisation in a developing country, and seek to explore and understand the development of ERP system designed exclusively around the needs of an organisation. This study adopts a case study based qualitative research methodology. Primary data is collected through a series of interviews, discussions with the project manager, development staff and end users. The outcome of the study shows that through proper planning coupled with detailed needs analysis, suitable change management strategy, an experienced project team and selecting the appropriate software development process, any organisation can design and develop ERP system that caters for the organisation specific needs. Therefore, eliminating the need of complex software customisation or altering business processes. Further, by developing an in-house system, the probability of a failed implementation is greatly reduced thus allowing the organisation to focus on its core business while benefitting from the new system.
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Lee, Rok. "The Effects of Smart Factory Operational Strategies and System Management on the Innovative Performance of Small- and Medium-Sized Manufacturing Firms." Sustainability 13, no. 6 (March 11, 2021): 3087. http://dx.doi.org/10.3390/su13063087.
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This study aims to determine the effects of smart factory system management and operational strategies on the innovative performance of small- and medium-sized manufacturing firms. To this end, we administered an empirical survey to 222 hands-on workers who operate smart factories in small- and medium-sized Korean firms. The collected data were analyzed using structural equation modeling and the results showed that the enterprise resource planning (ERP), quality management, ethical management, and productivity management systems had positive effects on innovative performance. The effect of operational strategies on innovative performance was not verified. Consequently, small- and medium-sized firms should focus on establishing ERP systems, which lead to system establishment, standardization of work processes, CEO support and attention, and increase user recognition levels for raising innovative performance.
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Fadelelmoula, Ashraf Ahmed. "The Impacts of the Quality Dimensions of the ERP System on the Realization of the Fundamental Business Objectives and Perceived Usefulness." International Journal of Enterprise Information Systems 14, no. 4 (October 2018): 89–107. http://dx.doi.org/10.4018/ijeis.2018100107.
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This article empirically assesses the impacts of the quality dimensions of the enterprise resource planning (ERP) system on the realization of the fundamental business objectives of information systems and perceived usefulness. To assess these impacts, a theoretical model was developed based on the theory of information systems success. The model comprises the quality dimensions of the ERP system and their hypothesized relationships with the realization of the fundamental business objectives and perceived usefulness. To test the postulated relationships, a questionnaire was constructed based on a thorough survey of the information systems literature. The questionnaire was distributed to a sample of 300 end users of the ERP system in a public university in the Kingdom of Saudi Arabia (KSA). The collected data were tested using regression analysis. The findings reveal that information quality has the highest effect on the realization of business objectives, while service quality has the highest effect on the perceived usefulness. These findings indicate that the crucial aspects of both information quality and service quality should receive greater management attention in order to enhance the individual and organizational impacts of the ERP systems.
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M Scholtz, Brenda, Imran Mahmud, and Ramayah T. "Does Usability Matter? An Analysis of the Impact of Usability on Technology Acceptance in ERP Settings." Interdisciplinary Journal of Information, Knowledge, and Management 11 (2016): 309–30. http://dx.doi.org/10.28945/3591.
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Though the field of management information systems, as a sector and a discipline, is the inventor of many guidelines and models, it appears to be a slow runner on practical implications of interface usability. This usability can influence end users’ attitude and behavior to use IT. The purpose of this paper was to examine the interface usability of a popular Enterprise Resource Planning (ERP) software system, SAP, and to identify related issues and implications to the Technology Acceptance Model (TAM). A survey was conducted of 112 SAP ERP users from an organization in the heavy metal industry in Bangladesh. The partial least squares technique was used to analyze the survey data. The survey findings empirically confirmed that interface usability has a significant impact on users’ perceptions of usefulness and ease of use which ultimately affects attitudes and intention to use the ERP software. The research model extends the TAM by incorporating three criteria of interface usability. It is the first known study to investigate usability criteria as an extension of TAM.
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Ratkevičius, Donatas, Česlovas Ratkevičius, and Rimvydas Skyrius. "ERP SELECTION CRITERIA: THEORETICAL AND PRACTICAL VIEWS." Ekonomika 91, no. 2 (January 1, 2012): 97–116. http://dx.doi.org/10.15388/ekon.2012.0.893.
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This article deals with the problems of Enterprise Resource Planning (ERP) system selection as the initial and vital phase of ERP system implementation.Firstly, the paper presents an analysis of different classifications of the fundamental criteria for the ERP system selection process, published in scholar sources, and defines two main groups – software-related, and implementation-related ERP selection criteria. Secondly, combining theoretical and practical approaches, the most significant ERP system selection criteria of both groups are identified and reviewed by analyzing and interpreting their definitions and differences. The study is complemented by adding practical/statistical findings produced by different consultancies.The paper concludes that there is no standard classification of ERP selection criteria. They are classified mostly on the basis of scientists’ research interests.The significance of ERP system functionality as the principal software-related ERP selection criterion is emphasized. Eleven other criteria were defined as important to consider, such as the total costs of the ERP implementation project, vendor reputation, ERP reliability, ease of integration with other systems, technology advance, scalability, upgrading ability, customization / parameterization possibilities; ease of use; flexibility and modularity.The importance of all-round knowledge for a successful ERP implementation is emphasized, including ERP software functionality, project and change management, business processes, organization of training etc. All these areas are closely connected with implementation-related ERP selection factors: organisational fit, end-user readiness, training, system support quality, and the overall ERP implementation success which is predefined by the complexity of business environment as well as the level of business transformation, defined by technological changes.Finally, it is stated that for creating a decision support system which would automate the ERP selection process, the quantitative analysis of ERP selection criteria would be required.
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Cheng, Yung-Ming. "What drives cloud ERP continuance? An integrated view." Journal of Enterprise Information Management 31, no. 5 (September 10, 2018): 724–50. http://dx.doi.org/10.1108/jeim-02-2018-0043.
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Purpose The purpose of this paper is to explore the key antecedents of organizational users’ continuance intention of cloud enterprise resource planning (ERP) by the integration of constructs from the expectation–confirmation model (ECM), technology acceptance model (TAM), theory of planned behavior (TPB), task-technology fit and TAM2. Design/methodology/approach Sample data for this study were collected from end users of cloud ERP working in companies in Taiwan. A total of 560 questionnaires were distributed in the 56 sample companies, and 395 (70.5 percent) usable questionnaires were analyzed using structural equation modeling in this study. Findings Findings show that while compatibility and output quality are key antecedents of confirmation of expectations toward cloud ERP, compatibility still reveals overwhelming and more indirect impacts on users’ continuance intention of cloud ERP than output quality because output quality has significant but evidently lesser effects on perceived usefulness and perceived ease of use than compatibility. Originality/value First, this study contributes to the identification of compatibility and output quality that may reveal deep insights to the task-related factors in understanding users’ cloud ERP continuance greatly driven by their confirmation of expectations toward cloud ERP. Next, the empirical evidence on capturing the ECM, TAM and TPB for completely explaining the antecedents of users’ continued cloud ERP usage intention is well documented. Hence, this study’s findings have significantly shed light on the possible formulation of a richer post-adoption model.
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Cheng, Yung-Ming. "Understanding cloud ERP continuance intention and individual performance: a TTF-driven perspective." Benchmarking: An International Journal 27, no. 4 (April 3, 2020): 1591–614. http://dx.doi.org/10.1108/bij-05-2019-0208.
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PurposeThis study's purpose is to propose a hybrid model based on expectation-confirmation model (ECM) and technology acceptance model (TAM) to examine whether organizational users' perceived task-technology fit (TTF) in cloud enterprise resource planning (ERP) as an antecedent to user beliefs can directly and indirectly affect their continuance intention of cloud ERP and individual performance.Design/methodology/approachSample data for this study were collected from end users of cloud ERP working in companies in Taiwan. A total of 500 questionnaires were distributed in the 50 sample companies, and 355 (71.0%) usable questionnaires were analyzed using structural equation modeling in this study.FindingsThis study showed that organizational users' perceived TTF contributed positively to their perceived usefulness, confirmation and perceived ease of use of cloud ERP, which in turn directly and indirectly led to their satisfaction with cloud ERP, continuance intention of cloud ERP and individual performance; that is, this study's findings strongly supported the research model integrating ECM, TAM and TTF model with all hypothesized links being significant.Originality/valueThis study contributes to an understanding of the TTF model in explaining organizational users' cloud ERP continuance intention that is difficult to explain with only their utilitarian perceptions of cloud ERP. Further, it is especially worth mentioning that this study places considerably more emphasis upon organizational users' individual performance greatly driven by their perceived TTF in cloud ERP and continuance intention of cloud ERP. Thus, this study's empirical evidence on incorporating ECM, TAM and TTF model can significantly enhance better understanding of the outcomes for cloud ERP continuance intention and shed light on the possible formulation of a richer post-adoption model.
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Kurniawan, Roni. "Pengaruh Penggunaan Sistem ERP, Ketersediaan Data dan Ketersediaan Laporan terhadap Pengambilan Keputusan pada Perkebunan Kelapa Sawit: Studi Kasus PT Ciliandra Perkasa." ComTech: Computer, Mathematics and Engineering Applications 3, no. 1 (June 1, 2012): 386. http://dx.doi.org/10.21512/comtech.v3i1.2426.
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Every decision made by top management determines the company objection. One tool that can assist a company’s management in decision making is Enterprise Resource Planning (ERP) system. It provides any information needed by the end users. So, this system can provide supports to all staffs in operation, managers in the middle level and top executives in the top level management. The information provided by this system can help the end users to do their functions within company properly. PT Ciliandra Perkasa as an agribusiness company needs information system support for its operational. This support will help company to get more competitive in oil palm agribusiness in Indonesia. This research implements quantitative method using primary data and secondary data sampling.
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Cheng, Yung-Ming. "A hybrid model for exploring the antecedents of cloud ERP continuance." International Journal of Web Information Systems 15, no. 2 (June 17, 2019): 215–35. http://dx.doi.org/10.1108/ijwis-07-2018-0056.
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Purpose This study aims to propose a hybrid model based on expectation–confirmation model (ECM), DeLone and McLean IS success model and task-technology fit (TTF) model to examine whether quality factors and TTF as the antecedents to user beliefs can affect organizational users’ continuance intention of cloud enterprise resource planning (ERP). Design/methodology/approach Sample data for this study were collected from end-users of cloud ERP working in companies in Taiwan. A total of 370 questionnaires were distributed in the 37 sample companies, and 315 (85.1 per cent) usable questionnaires were analyzed using structural equation modeling in this study. Findings This study’s findings indicated that users’ perceptions of system quality, information quality and TTF all contributed significantly to their satisfaction, confirmation and perceived usefulness (PU) of cloud ERP, which in turn directly or indirectly led to their continuance intention of cloud ERP; that is, the results strongly supported the hybrid model integrating ECM, DeLone and McLean IS success model and TTF model with all hypothesized links being significant. Originality/value Empirically, this study’s research model capturing ECM, DeLone and McLean IS success model and TTF model has significantly shed light on the possible formulation of a richer post-adoption model. Noteworthily, considerably more attention should be paid to the fit between information-related characteristics and cloud ERP users’ work goals and needs, while TTF, based on both system-related and information-related technology characteristics, significantly contributes to users’ satisfaction, confirmation and PU, which together directly or indirectly explain their intention to continue using cloud ERP.
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Drummond, Pamella, Fernando Araujo, and Renata Borges. "Meeting halfway." Business Process Management Journal 23, no. 5 (September 4, 2017): 936–56. http://dx.doi.org/10.1108/bpmj-05-2016-0107.
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Purpose The purpose of this paper is to investigate the large case of enterprise resource planning (ERP) system implementation in Latin America, performed between 2011 and 2015 in a Brazilian, multinational, publicly traded company. Using the organizational change literature as background, this research analyzes the barriers and factors of success by comparing the perspectives of ERP implementers and end-users, identifying success factors and barriers of this project. A conceptual framework is developed. Design/methodology/approach The case study method was used to conduct an in-depth analysis of the interviews that captured the complexity of this process. The change management project team had exactly 11 implementers, of whom ten were interviewed, and 45 end-users, of whom 20 were interviewed. Findings The results suggest that end-users and implementers have opposite perceptions regarding the role of previous experience, organizational processes, capacity for change, leadership behavior, and the interaction of business units. In general, implementers presented a more critical perception of the change processes. Conversely, implementers and end-users agreed that business needs and cultural values facilitated the ERP implementation, whereas organizational structure and geographic dispersion constrain it. Research limitations/implications This research could have analyzed the results by region or by production line. Originality/value The major contribution of this research is to offer a conceptual framework to analyze different views about the same project. This study deepens the understanding of ERP implementations by adding studies from other countries and different cultures. For practitioners, this case study aims to offer the experiences and perceptions that implementers and end-users had about the largest ERP implementation system in Latin America.
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Maas, Jan-Bert, Paul C. van Fenema, and Joseph Soeters. "ERP as an organizational innovation: key users and cross-boundary knowledge management." Journal of Knowledge Management 20, no. 3 (May 9, 2016): 557–77. http://dx.doi.org/10.1108/jkm-05-2015-0195.
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Purpose The purpose of this study is to provide more insight in the ways key users act as knowledge managers and boundary spanners during the enterprise resource planning (ERP) system usage phase. Despite the recognized importance of key users during the implementation phase of an ERP system, little is known about their role in the ERP usage phase. Design/methodology/approach To provide rich insight in the boundary-spanning mechanisms utilized by key users to share knowledge, a qualitative approach was applied. In this study, “abductive” theme coding for 58 interviews with key users, end-users and managers has been used. This paper found six mechanisms and characterized them as “crossing” structural, social or cognitive boundaries. Findings Six boundary-spanning mechanisms have been distinguished which have been applied by key users to overcome several knowledge management issues. Subsequently, these mechanisms lead to a model which describes three different roles that key users may fulfill to efficiently share and transfer knowledge during the ERP usage phase. Research limitations/implications Knowledge barriers during an ERP implementation and their accompanying six boundary-crossing mechanisms have been distinguished. Practical implications The recognition of the essential role that key users can fulfill during the usage phase of an ERP system is an important implication. Management has to take into account that tasks and responsibilities of key users have to be clear from the start and they may cautiously select employees who are suited to become key users. Originality/value The main contribution is the importance of the impact of key users on the effectivity of knowledge management during the ERP usage phase.
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Poba-Nzaou, Placide, Louis Raymond, and Bruno Fabi. "Risk of adopting mission-critical OSS applications: an interpretive case study." International Journal of Operations & Production Management 34, no. 4 (April 1, 2014): 477–512. http://dx.doi.org/10.1108/ijopm-03-2012-0117.
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Purpose – This study aims to explore the process of open source software (OSS) adoption in small- and medium-sized enterprises (SMEs), and more specifically open source enterprise resource planning (ERP) as a “mission critical” OSS application in manufacturing. It also addresses the fundamental issue of ERP risk management that shapes this process. Design/methodology/approach – The approach is done through an interpretive case study of a small Canadian manufacturer that has adopted an open source ERP system. Findings – Interpreted in the light of the IT risk management, OSS and packaged application adoption literatures, results indicate that the small manufacturer successfully managed the adoption process in a rather intuitive manner, based on one guiding principle and nine practices. In analyzing the data, diffusion of innovation theory appeared to fit rather well with the situation observed and to offer rich insights to explain the mission-critical OSS adoption process. Research limitations/implications – A single case study of successful IT adoption should be eventually counterbalanced by future cases considered to be partial or total failures, using a wider multiple case study approach for comparative purposes. And this should include alternative theoretical interpretations and more detailed empirical work on the extent to which the distinctive features of OSS make its adoption more or less risk-laden. This initial effort should also be followed by further research on mission-critical OSS adoption in contexts other than SMEs (e.g. healthcare organizations) and other than ERP (e.g. customer-relationship management). Practical implications – This research confirms that open source is a credible alternative for SMEs that decide willingly or under external pressure to adopt a mission-critical system such as ERP. Moreover, it suggests that a high level of formalization is not always necessary. Originality/value – The authors argue that rich insights into the dynamics of the mission-critical OSS adoption process can be obtained by framing this process within an IT risk management context.
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Jiménez Partearroyo, Montserrat, and Lucía Torres Rivera. "A study on the evolution of the main information systems of management in the Spanish hotel sector." ESIC MARKET Economic and Business Journal, Volume 51, Issue 3 (October 5, 2020): 563–86. http://dx.doi.org/10.7200/esicm.167.0513.3.
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Aims: This paper compares two similar studies, run on a sample of Spanish hotel establishments in two different years, 2003 and 2017. The objective was to observe how the two most frequently used information system technologies for companies have evolved over this period: enterprise resource planning (ERP) and E-business systems. Methodology: To run the study, the ERP/E-business matrix model (Norris, Hurley, Hartley, Dunleavy and Balls, 2001) was adopted as a methodology, setting up a number of different scenarios to explain the transformations that take place in companies when they apply these technologies at different stages of development. Results: This process was oriented towards developing the two computer systems, prioritizing e-business over ERP and using vertical solutions. Constraints: The study was run on a discrete sample of Spanish hotels and hotel chains. Practical implications: The constructs used are limited by the instrument and metrics implemented by the company under study for evaluating the quality of customer interaction when a customer reaches a customer service’s call center. Practical implications: ICT has become a key factor for the hotel sector, and people who manage the virtualisation of business need to have a business vision aligned with ICT, with continuous improvement in their systems