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Chan, Eric Wai Leung, and eric_wl_chan@yahoo com hk. "Knowledge Management (KM) Using Enterprise Resource Planning (ERP) System." RMIT University. Property, Construction and Project Management, 2009. http://adt.lib.rmit.edu.au/adt/public/adt-VIT20091021.121704.
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The construction industry has long been criticized as being not advance enough to use information communication technology (ICT) and slow to adopt knowledge management (KM). This research demonstrates how using an effective and efficient ICT systems can improve KM, and that an enterprise resource planning (ERP) system can be one tools to help improve KM. An ERP system is also a powerful tool to help integrate business processes which has particular use in the construction industry. The principle objective of this research was to explore the drivers and inhibiters that determined successful adoption and use of an ERP system at its actual implementation stage. Secondly, it aimed to identify successful factors of a partnering strategy and its integration into the ERP system. The third objective was to investigate the appropriate leadership style that influenced the ERP system and the partnering strategy, and to identify the impact of culture on the leadership style. The research was conducted within the context of a Hong Kong construction organization. This research makes a contribution in two spheres: PM and the construction industry. The first implication for PM theory is to illustrate how knowledge has been efficiently managed within a construction organization by using ICT/ERP.
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Payne, Lacy. "Implementation of a New Enterprise Resource Planning System." TopSCHOLAR®, 2014. http://digitalcommons.wku.edu/theses/1401.
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The objective of this thesis was to upgrade an Enterprise Resource planning system that was outdated into a new age Enterprise resource planning system based centered on a scheduling algorithm. This was a key change that needed to be made to transform the company from old thinking to new. Primarily the testing of this implementation was done through mapping of processes, followed by trial and error, and finally improving and sustaining the processes it took to use the system correctly. The mapping of the processes was completed by the Process Manager as well as the Lead, Supervisor, or Manager of the area being revamped. When processes were originally mapped for the flow of the implementation, the chart was five pages. After implementation, the same processes streamlined using the new Enterprise resource planning system is now only two pages. After all implementations were complete, more than $150,000 in salaries was saved, as well as many unnecessary and tedious job functions. While continuous improvement must follow, the original objective of this thesis was met with great success.
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Adade-Boafo, Arrogah. "Successful Strategies for Implementing an Enterprise Resource Planning System." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5817.
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The enterprise resource planning (ERP) implementation success rate is as low as 30%. Researchers have shown that ERP system implementation could cause both system and organization failures, affecting operations and stakeholders, alike. The technology-organization-environment conceptual framework was used to ground this qualitative single-case study. The purpose of the study was to explore strategies that a manufacturing firm in Ghana used to implement ERP systems successfully. The population of this case study comprised 5 stakeholders from a manufacturing firm in Ghana who had success in implementing an ERP system. Data were collected using face-to-face semistructured interviews and review of various corporate documents. Data analysis consisted of reviewing interview transcripts, compiling and organizing the data using an open-coding system, grouping the data into themes, and interpreting the meaning of the themes and data. Triangulation was used to strengthen the validity of the case study design. The primary themes that emerged from data analysis included critical strategies that organizational leaders can use to implement ERP systems successfully in Ghana-based manufacturing firms. Significant findings were that leaders who engage in ERP implementation should focus on managing human and technological infrastructure resources, seeking the support of top management, and designing and executing comprehensive change management plans. Implications for positive social change include the potential to increase funding for local schools, after-school youth programs, and philanthropic donations based on increased organizational profits generated from successful ERP leader implementation strategies.
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Swanier, Wanda A. "Strategies for Implementing a Successful Enterprise Resource Planning System." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2274.
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The U.S. Department of Defense executives consider enterprise resource planning systems as a critical technology because of increasingly global operations and audit compliance pressures, which may affect organizational performance and overall success. The estimated cost to implement enterprise resources systems to avoid failure and meet budget cost across the Department of Defense services and agencies has ranged from $530 million to $2.4 billion. Guided by the general systems theory, the purpose of this single-case study was to explore enterprise resource planning strategies developed and implemented by United States Marine Corps military leaders. Data collection consisted of a review of organizational documents and semistructured interviews of 5 organizational leaders in a United States Marine Corps base in Albany, Georgia. Data analysis entailed interview transcription, keyword and phrase coding, and emergent theme identification. The prominent emergent themes were essential strategic planning guidance and organizational leaders and change management, which are the essential components for effectively implementing enterprise resource planning systems. The Department of Defense executives and senior leaders may use the findings of this study to develop an essential strategic plan, which could reduce the excessive cost and over-budget associated with enterprise resource planning systems. Social change implications include enhancing end user knowledge and reducing inefficiencies within organizations to improve corporate social responsibility.
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Hedenstrand, Alex. "The Intelligent Enterprise Resource Planning System from a Business Perspective." Thesis, Karlstads universitet, Handelshögskolan (from 2013), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-78993.
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Businesses are faced with an ever-changing environment of technology, one of these recurring changes is in the field of Enterprise resource planning (ERP) systems. Technologies such as business intelligence (BI), machine learning (ML) and internet of things (IoT), which are driving forces in shaping the next generation of ERP systems. These improved ERP systems can better support a company compared to a traditional ERP system. This thesis has examined what constitutes an intelligent-ERP and what possibilities it presents from a business perspective. To answer this question, a qualitative study approach was chosen by conducting interviews with professionals within the BI and ERP systems field. The interviews were structured in a loose fashioned way, aiming for a holistic perspective of the I-ERP systems phenomenon. This bachelor thesis transpired to show that I-ERP systems do improve business performance for companies that exhibit the needs. However, there occurred differences in the perception of the definition of how I-ERP systems should be defined between the participants and the literature.
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Chiawah, Tambei. "Relationship Between Enterprise Resource Planning System and Organizational Productivity in Local Government." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/6409.
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Organizations experience challenges despite efforts to increase productivity through implementing large-scale enterprise systems. Leaders of local government institutions do not understand how to achieve expected and desired benefits from the implementation of enterprise resource planning (ERP) systems. Lack of alignment between social and technical elements in ERP implementation depresses organizational productivity. The purpose of this quantitative correlational study was to examine whether social and technical elements increase use and productivity in ERP implementation. The research questions addressed the relationship between ERP and organizational efficiency, cross-functional communication, information sharing, ease of ERP use, and ERP usefulness. Sociotechnical systems theory provided the theoretical basis for the study. Data were collected from online surveys completed by 61 ERP users and analyzed using Wilcoxon matched pairs statistics and Spearman's correlation coefficient. Findings indicated a positive significant relationship between ERP and information sharing, a positive significant relationship between ERP system quality and ease of ERP use, and a positive significant relationship between ERP system quality and organizational productivity. Findings may be used by local government leaders, technology managers, and chief information officers to ensure ERP sustainability and increase productivity.
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Miller, Jennifer. "Strategies for U.S. City Government Enterprise Resource Planning System Implementation Success." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3356.
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Strategies for enterprise resource planning (ERP) system implementation success have been a focus of scholars since the 1990s. Researchers have demonstrated that ERP system implementation could cause both system failures and organization failures, affecting both operations and stakeholders. The theory of constraints was the conceptual framework for this single qualitative case study that explored ERP system critical success factors (CSFs) and strategies U.S. city governments use to successfully implement ERP systems. One city government in New Mexico with a successful ERP system served as the case study's population. Data were collected from semistructured interviews and relevant documents and then open coded and thematically analyzed. Triangulation was employed to increase the trustworthiness of interpretations. The primary themes that emerged from the analysis of this single case study revealed the importance of the city government adequately resourcing and staffing the organization, providing top management support, continuously communicating to clarify motivations for implementations, gaining concurrence, and maintaining a change management asset. Other city government end-users, managers, leaders, and vendors could benefit from results of this study by identifying and addressing the relevant principal CSFs, and then developing and deploying strategies for the implementation, control, and remediation phases to increase ERP systems' utility. City governments seeking to implement ERPs could effect social change by demonstrating fiscal stewardship of resources, adding fiscally efficient and efficacious operations directly supporting constituents, and increasing public confidence.
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Harrison, Joycelyn Lorraine. "MOTIVATIONS FOR ENTERPRISE RESOURCE PLANNING (ERP) SYSTEM IMPLEMENTATION IN PUBLIC VERSUS PRIVATE SECTOR ORGANIZATIONS." Doctoral diss., University of Central Florida, 2004. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/4452.
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The goal of this research was to increase the knowledge base regarding Enterprise Resource Planning (ERP) Software implementation, particularly in the public sector. To this end, factors regarding benefits sought through ERP system implementation and critical factors surrounding successful ERP implementation were identified. In addition, the perception of project team members' satisfaction with modules implemented and their concerns about implementing ERP software were identified in this study. The results of this study provided recommendations for public and private sector organizations in order to increase their opportunity for successful ERP system implementation. The literature review and results of this study found suggested that the benefits sought during ERP system implementation were consistent among public- and private-sector organizations. Benefits such as increased standardization, better reporting, and reduced operational costs were recognized as goals of ERP implementation. Factors that attributed to successful ERP system implementations were top management support, and knowledgeable project managers and team members. The t-test analyses found differences among the two groups, public and private sector organizations, regarding some benefits sought and the level of satisfaction with some modules. The study included recommendations for organizations to fully research ERP functionality prior to implementation, implement strong change management, use other means of measuring return on investment, ensure employee buy in and top management involvement, and avoid scope creep.Ed.D.
Department of Educational Research, Technology and Leadership
Education
Educational Research, Technology, and Leadership
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Burton, Richard. "A Methodology to Select an Enterprise Resource Planning System for a Small or Medium Sized Enterprise." FIU Digital Commons, 2011. http://digitalcommons.fiu.edu/etd/387.
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Enterprise Resource Planning (ERP) systems are software programs designed to integrate the functional requirements, and operational information needs of a business. Pressures of competition and entry standards for participation in major manufacturing supply chains are creating greater demand for small business ERP systems. The proliferation of new offerings of ERP systems introduces complexity to the selection process to identify the right ERP business software for a small and medium-sized enterprise (SME). The selection of an ERP system is a process in which a faulty conclusion poses a significant risk of failure to SME’s. The literature reveals that there are still very high failure rates in ERP implementation, and that faulty selection processes contribute to this failure rate. However, the literature is devoid of a systematic methodology for the selection process for an ERP system by SME’s. This study provides a methodological approach to selecting the right ERP system for a small or medium-sized enterprise. The study employs Thomann’s meta-methodology for methodology development; a survey of SME’s is conducted to inform the development of the methodology, and a case study is employed to test, and revise the new methodology. The study shows that a rigorously developed, effective methodology that includes benchmarking experiences has been developed and successfully employed. It is verified that the methodology may be applied to the domain of users it was developed to serve, and that the test results are validated by expert users and stakeholders. Future research should investigate in greater detail the application of meta-methodologies to supplier selection and evaluation processes for services and software; additional research into the purchasing practices of small firms is clearly needed.
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Basit, Syed Abdul, and Omar Malik. "Planning and Analysis of Knowledge Intensive Enterprise Resource Planning Systems." Thesis, Blekinge Tekniska Högskola, Avdelningen för för interaktion och systemdesign, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-4327.
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ERP software and applications have become basic requirement of almost every organization in order to compete with each other and in time constraint. In order to develop an efficient application, project planning and analysis play very important role in better understanding of the problem domain and to provide a risk free solution. There are many different approaches which software developers used to develop the systems. These traditional approaches have some drawbacks and constraints. Either these are ad-hoc basis or have some fixed patterns and rules. We discussed all these techniques and suggest that planning and analysis of ERP application during its development can be done by applying more appropriate knowledge engineering commonKADS model. CommonKADS is a structured approach, It comprises of different model suites. Thesis presents that by using commonKADS model for project planning and analysis, real problem domain and efficient solution can be identified. Also domain process is identified. Tasks related to each process in the domain are identified. Knowledge assets related to each task are identified. These features help in defining real knowledge specification. In this way, ERP applications can be made knowledge based. ERP systems were introduced to solve different organizational problems and provide integrated structure. Although ERP packages offer advantages to enterprises, they have not achieved many of their anticipated benefits. Autonomous and heterogeneous applications co-exist in companies with ERP systems and integration problem having not been addressed. This thesis seeks to make some suggestions to this area by studying and analyzing ERP problems, through mapping commonKADS methodology in a case study. Thesis in start, presents an overview about ERP applications, Knowledge Engineering and commonKADS methodology. In the end, thesis presents our contribution a case study ―online courses Registration Portal for BTH which shows that planning and analysis of ERP applications by using commonKADS methodology helps in reaching knowledge based and more accurate solutions.Syed Abdul Basit basitbth@gmail.com, Omar Malik omar_m20@hotmail.com.
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Mudau, Thanyani Norman. "An ERP system implementation framework for management accountants in the water industry." Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/d1018921.
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Organisations are seeking for an opportunity to reduce costs while they increase service delivery to their customers. In order to remain in business, companies must have proper strategies in place to reduce costs while they still deliver the same standard of service. In order to remain competitive, companies have implemented Information Communication Technology (ICT). The implementation of ICT was done to assist organisations to improve efficiency in their production processes. To achieve these objectives, companies implemented Enterprise Resource Planning (ERP) systems. Some companies that have implemented an ERP system, however, are faced with the challenge of not fully realising the full benefits of implementing the ERP system. The Water Industry is faced with a challenge of ensuring that it manages the water value chain effectively through the use of an ERP system. The industry is also experiencing difficult times in ensuring that the business is run in a sustainable manner to manage the infrastructure assets. This has resulted in the importance of internal reporting within the Water Industry to assist management to monitor performance and take informed decisions. The implementation of an ERP system has affected all the roles in the Water Industry, especially the role of management accountants who are involved with internal reporting. Management accountants are experiencing challenges during and after the implementation of an ERP system, especially with the effective and efficient reporting of information. This study investigated the challenges that management accountants encountered after the implementation of an ERP system in the Water Industry in South Africa. The research consists of a preliminary study to identify challenges that management accountants encounter during and after the implementation of ERP system in the Water Industry. A literature review on the role of management accountants combined with the ERP system applications and framework are investigated and an ERP system implementation framework for the Water Industry is proposed. The proposed framework is evaluated and recommendations are made to those involved with the water industry that are considering upgrading or implementing an ERP system.
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Kafi, Kambiz. "Critical Success Factors for Integration of Enterprise Resource Planning System." Thesis, Högskolan i Gävle, Företagsekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-28656.
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Title: Critical Success Factors for Integration of Enterprise Resource Planning System Level: Student thesis, final assignment for Master Degree (one year) in Business Administration Author: Kambiz Kafi Supervisor: Dr. Maria Fregidou-Malama Examiner: Dr. Ehsanul Huda Chowdhury Date: 2018-11-26 Aim: This study examines the Critical Success Factor (CSF) model and its implementation in a case study where ERP Systems are integrated. The model includes Legacy System as a CSF. Method: Deductive reasoning and case study were applied to support the research theory. Primary and secondary data were collected. Interviews with managers and staffs were performed. Result & Conclusions: The study shows the factors that are critical in successful implementation of ERP project and how a successful implementation and integration of ERP projects is executed when two companies are being merged. It also shows how the ERP integration project can be implemented. This work studied an implementation of Holland and Light’s theoretical CSF model empirically and validated that the model is general and robust for successful ERP implementation and managing changes. Contribution of the research: This study of integration of few Legacy Systems when companies are being merged is a contribution to the theory of CSF. The central role that Legacy Systems plays in ERP project implementation is shown empirically. This study presents Software Alignment (Software Configuration) based on two company’s business processes empirically and found it to be essential in success of ERP projects. The research shows how CSF model manages changes, assisting managers in merging two companies successfully. The research presents a modified Holland and Light CSF model to meet the merging situations. Suggestions for future research: To gain more knowledge about CSFs for integration of ERPs, this study suggests further cross- industrial empirical studies in wholesale and retail industries with varied sizes. Research about identifying CFSs in extended ERP using e_CRM is recommended.
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Shih, Ting-Chih. "Accelerating value capture of SAP enterprise resource planning (ERP) system : governance model and process." Thesis, Massachusetts Institute of Technology, 2009. http://hdl.handle.net/1721.1/49781.
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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management; and, (S.M.)--Massachusetts Institute of Technology, Engineering Systems Division; in conjunction with the Leaders for Manufacturing Program at MIT, 2009.Includes bibliographical references (p. 114-115).
Raytheon produces a diverse range of defense products using a wide range of business systems and tools that are not currently integrated. To achieve the corporate vision of "one company", in 2005, Raytheon began to deploy its SAP enterprise resource planning (ERP) system, called "PRISM", focused on planning, sourcing, manufacturing, and delivery processes. After a few single-site PRISM deployments, in 2009, Raytheon launched its biggest deployment yet, to 7,000 users and two business units in California and Texas. This thesis explores effective governance models and post-deployment governance processes necessary to mitigate the anticipated performance dip and accelerate return on investment (ROI) of the SAP system. The desired governance model for multi-business unit SAP ERP system includes comprehensive representation of stakeholders from business functional areas, information technology (IT) areas, user support groups, and SAP system experts. The governance structure consists of integration points among users, system experts, process owners, management, and corporate leadership team to ensure development of corporate system and solutions to address business unit needs. The governance process involves reviewing change requests, assessing changes needed, and deciding on final resolution. The governance structure and its linkages among different groups facilitate the process by involving the stakeholders with the appropriate knowledge and experience to contribute to decision making. The result is a governance structure capable of making just-in-time decisions to implement the "one-company" vision.
by Ting-Chih Shih.
S.M.
M.B.A.
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Östling, Fredrik, and Johan Fredriksson. "Adoption factors for cloud based enterprise resource planning systems: : And how system vendors can act on these." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-108263.
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No matter how big a company is or what market segment it serves it still needs administration and supervision. An ERP system is a system that has the sole purpose to help a company with these activities and is often considered the backbone that intertwines the key business-processes in an organization. More specifically an ERP system can help a company to manage everything from product planning, purchasing, and inventory control to interaction with suppliers and customer service. Implementing a competitive ERP system into an organization can however become very capital intense, and small and medium enterprises do not often have the financial strength to handle this investment. An important step in the evolution of ERP is therefore cloud based ERP systems which are considered an enabler for many advantages for small and medium enterprises. The purpose of this master thesis is to establish which factors that affect the decision of small and medium enterprises to move their ERP system to the cloud or to implement a brand new cloud solution. Further, these factors have been evaluated and investigated from a strategic perspective in order to provide managerial recommendations for vendor companies. The main research questions for this master thesis are therefor: • What factors affect the client’s adoption decision of cloud based ERP systems technology? • How can the vendors cope with these factors? In order to collect empirical data, a set of interviews have been conducted with vendors which is targeting the small and medium enterprise segment; and customers to these vendors which have adopted a cloud based ERP system. These companies are the system vendors Implema AB, Alterview, and Unit4Agresso and the adopters Handheld, Naty, Grays American Stores, and Södertörns Högskola. The resulting data from this have been analyzed with the help from a theoretical framework which consists of theories from technological change (Types of technological change); Technological change as a social process (Technology diffusion; Technology adoption); Technology system evolution (Salient and Reverse Salient). The results of the empirical research show that risk, function, cost and flexibility are strong contributing factors for the adoption of cloud based ERP systems.Företag, oavsett storlek och marknad är i behov av styrning och administration. Ett affärssystem är ett system som med hjälp av sin funktionalitet kan hjälpa företag med detta, och anses ofta därför vara ryggraden som håller ihop alla arbetsprocesser i en organisation. Mer specifikt kan ett affärssystem hjälpa till inom allt från produkt planering, inköp och lagernivåer till interaktion med leverantörer och utföra kundservice. Att implementera ett affärssystem i en organisation är dock oftast en dyr historia, och små och medelstora företag har ofta inte den ekonomiska styrkan att klara av detta på samma sätt som större företag. En viktig utveckling inom området är därför molnbaserade affärssystem som sägs skapa ett flertal fördelar för dessa kunder. Målet med detta examensarbete är att kartlägga vilka faktorer som gör att små- och medelstora företag väljer att flytta eller implementera ett nytt affärssystem i molnet. Vidare har även dessa frågor undersökts strategiskt utifrån ett ledningsperspektiv. Huvudfrågorna för examensarbetet är därför: Vilka faktorer påverkar kundens implementeringsbeslut av affärssystem i molnet? Hur kan leverantörer agera på dessa faktorer? Den empiriska datainsamlingen har skett via intervjuer som begränsats till leverantörer och företag inom kundsegmentet små- och medelstora företag som implementerat ett molnbaserat affärssystem. Dessa företag är systemleverantörerna Implema, Alterview och Unit4Agresso samt kunderna Handheld, Naty, Grays American Stores och Södertörns Högskola. Resultatet från detta har sedan analyserats med hjälp teoretisk referensram berörande främst Modellering av teknisks förändring; Teknisk förändring i samhället; och Teknisk system evolution. Resultatet visar att risk, funktion, kostnad och flexibilitet är starkt betydande faktorer för valet av ett molnbaserat affärssystem framför ett fast affärssystem.
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Tocaj, Anna, and Fabian Tang. "Utformning av användarutbildning vid implementering av ERP-system." Thesis, Malmö universitet, Fakulteten för teknik och samhälle (TS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-20649.
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Enterprise resource planning (ERP) system används idag för att sammankoppla företags informationsflöden. Implementering av dessa system har över tid visat sig vara utmanande där bland annat utbildning utgör en viktig del i att detta arbete sker framgångsrikt. Med hjälp av en fallstudie har en mjukvaruleverantörs arbete med att utbilda kunder vid implementering av ERP-system studerats. Studien syftar till att kartlägga utbildningsprocessen för att undersöka hur utbildning i samband med systemimplementering kan utformas för att stötta kunders arbete med att nå sina målsättningar. Tre metoder för datainsamling har använts, samtliga med en kvalitativ ansats. Semistrukturerade intervjuer har genomförts med konsulter, konsultchef och kund. Dokumentgranskning har genomförts för att undersöka de utbildningsmaterial de idag erbjuder kunder och observation har använts för att ge insikt i hur ett utbildningstillfälle ser ut. Studien visar på kunskapsbrister hos kunder i den initiala fasen samt att det finns ett behov av att erbjuda ett interaktivt utbildningsmaterial och det behövs ett säkerställande av kunders kunskap innan driftstart. För att hantera detta föreslår resultatet en uppstart med hjälp av gamification och ett systematiskt sätt att tillhandahålla interaktivt utbildningsmaterial samt ett kunskapstest inför driftstart.The use of enterprise resource planning (ERP) systems is a common way to access information throughout different parts of a company. Implementation of these systems has shown to be challenging. One of the key elements towards a successful implementation has proven to be user training. Through this case study a software vendor has been examined on how user training is conducted during the implementation of an ERP-system. The study aims to investigate how user training can be conducted in order to support customer objectives. Three methods of data collection have been used, all with a qualitative approach. These are as follows, semi-structured interviews with consultants, manager and customer. Document examination to evaluate the currently used training materials and observation to gain insight in the actual training process. Findings show that customers have a lack of knowledge in the initial phase and that there is a need for interactive user training material as well as a way to ensure user knowledge prior to launch. To ensure this the study suggests providing initial user training through gamification, a systematic way of providing interactive user training material and a knowledge test of maneuvering the system prior to launch.
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Wang, Xu. "The importance of customization on the acceptance of the enterprise resource planning (ERP) system in Chinese company." Thesis, Université Grenoble Alpes (ComUE), 2016. http://www.theses.fr/2016GREAG018/document.
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Les systèmes ERP ont été largement étudiés au cours des dernières décennies, mais ils échouent souvent à offrir les avantages prévus initialement attendus. L'une des raisons est le manque de compréhension comment la personnalisation influence l’acceptation de l’utilisateur ERP par manque d'ajustement du système-à-business, ce qui peut conduire à des résultats négatifs de business. Pour certaines raisons, beaucoup ont fait valoir qu'une mise en oeuvre de ‘vanille’, à savoir sans personnalisation, est la «meilleure» façon de mettre en œuvre des systèmes ERP. Cependant, grâce à la recherche quantitative sur la base de sondage sur le Web, cette thèse a révélé que, en Chine, la personnalisation est une condition nécessaire dans l'acceptation de l'ERP et la réussite du projet. Étant donné d’une variété de risques dans le projet ERP, financier, technique, fonctionnel et politique, les fournisseurs et les consultants sont prêts à aider le chef de projet pour respecter le budget et le temps cible plutôt que de récolter plus d'avantages pour la performance des entreprises. Ainsi, la personnalisation habituellement avait été évitée, et la personnalisation insuffisante est plus fréquente que la personnalisation excessive. Nous avons proposé 15 hypothèses et 11 ont été soutenus, et la conclusion générale que, le niveau de personnalisation a une influence positive considérable sur l'intention comportementale, plus le niveau de personnalisation est élevé, plus l'intention comportementale (BI) à utiliser le système est élevée. C’est une instruction pour les entreprises dans lesquelles le bon niveau de personnalisation (CL) devrait être réalisé au lieu d'éviter la personnalisation. Et seulement la personnalisation importante stratégique plus élevée devrait être inclue dans le projet quand il y a la limitation dans le budget et le temps. Nous avons également confirmé que la facilité de personnalisation est un facteur important dans le choix de la solution ERP correcte. En tant que modérateur, différents rôles ont différentes perceptions sur la personnalisation, les utilisateurs normaux ont une espérance plus forte dans la personnalisation, il est donc essentiel d'expliquer aux utilisateurs, quelle personnalisation est stratégique, et quelle personnalisation est à des fins de cohérence et pourrait compromettre le bénéfice réel de l'ERP système. S'il ne convient pas de faire la personnalisation dans la phase de mise en oeuvre du projet, un plan pour la personnalisation future du système doit être préparé et il améliorera finalement le succès du système à long termeERP systems have been widely studied during the past decades, yet they often fail to deliver the intended benefits originally expected. One notable reason is the lack of understanding how the customization influence the ERP user acceptance when there is lack of system-to-business fit, which can lead to negative business outcomes. For some reasons, many have argued that a "vanilla" implementation, i.e. without customization, is the "best" way to implement ERP systems. However, through quantitative research based on web survey, this dissertation revealed that, in China, customization is a must in ERP acceptance and project success. Because of the various risks in ERP project, financial, technical, functional and political, vendors and consultants are keen on helping the project manager to meet the budget and time target rather than to reap more benefit for business performance. Thus, customization usually had been avoided, and insufficient customization are more common than over customization. We proposed 15 hypothesis and 11 were supported, and the general conclusion that, customization level has significant positive influence on behavioral intention, the higher customization done, the higher behavioral intention (BI) to use the system. It is an instruction for companies that, right level of customization (CL) should be achieved instead of avoiding customization. And only higher strategic important customization should be included in the project when there is limitation in budget and time. We also confirmed that ease of customization is an important factor in selecting the right ERP solution. As a moderator, different role have different perception on customization, normal users have stronger expectancy in customization, so it is critical to explain to the users, which customization is strategic, and which one is for consistency purpose and could jeopardize the real benefit of ERP system. If it is not appropriate to do the customization in the project implementation phase, a plan for future system customization should be prepared and it will ultimately improve the system long term success
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Zuberi, Sofia. "Effectiveness of an ERP Vendor's Customer Support E-System." Thesis, Blekinge Tekniska Högskola, Sektionen för management, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1156.
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In today’s business climate many organizations are implementing ERP systems to connect all their processes into one system thereby hoping to benefit off the resulting efficiencies. ERP Vendors are trying to best cater to the needs of their customers, and this extends into the post-implementation period where customers rely on the Vendor to resolve software and technical errors that inevitably occur. This study looks into a factor with-in this area from the ERP Vendor perspective. Customers have to communicate with their ERP Vendor in the post-implementation period to resolve problems, and this study focuses on how this could best happen. This study uses a single case study approach that is centered on an ERP Vendor’s Customer support team. This Vendor has identified a requirement of getting a new and improved customer support e-system. This study will investigate for them, and other ERP Vendors in similar situations, what factors should influence this decision. To find the influential factors for the ERP Vendor’s requirement, the study looks into the available literature concerning ERP and IT support, and then survey’s the customer support team for further data. Part of the survey is based on a pre-existing study regarding the measurement of customer system effectiveness. And then qualitative responses from the support team are also analyzed. This study has brought to light many influential factors for ERP Vendors to take into consideration to have an effective customer support e-system. While all the factors can be taken into consideration in varying degrees, this study concludes that the most important center on and around providing Self Service Support (SSS). And then with-in the e-system, the Vendor must ensure an alignment to their and customer processes, while maintaining clear and logical access to quality information.
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Matsubara, Rafael Yuji. "Redução de custos através do manufacturing execution system (MES) e sua integração com o enterprise resource planning (ERP)." Universidade de São Paulo, 2014. http://www.teses.usp.br/teses/disponiveis/12/12139/tde-10032015-200955/.
Full textAbstract:
A dissertação aborda o estudo sobre as principais características observadas sob a perspectiva da gestão de custos em indústrias de manufatura discreta, em especial considerando uma possível integração dos Sistemas Enterprise Resource Planning (ERP) com os chamados Manufacturing Execution Systems (MES). Este estudo procurar elucidar acerca das iniciativas orientadas à redução de custos, especialmente aquelas aplicas em manufaturas do tipo discreta. Por meio do método de estudo múltiplo de casos foram coletados dados a respeito da implementação do MES e seus impactos sobre a redução de custos em três organizações, para que fossem debatidas as visões de diversos gestores, verificando se as hipóteses levantadas ao longo do projeto são confirmadas. Por fim, os resultados observados foram analisados e discutidos, e as conclusões apontam que o uso do sistema MES pode contribuir ou possui potencial para reduzir os custos e também para aumentar o controle da gestão. No entanto, foi possível observar também que a implantação de sistemas deve ser acompanhada de mudanças de processos e de cultura, que propiciem de fato a redução de custos nas empresas. Foram propostas novas possibilidades para que seja possível a continuidade de outros estudos neste sentido, de forma que as organizações possam explorar novas possibilidades, aperfeiçoando os sistemas ou desenvolvendo mudanças em seus processos.The dissertation describes the study on major features achieved from the perspective of cost management within discrete manufacturing industries, especially considering a possible integration between Enterprise Resource Planning (ERP) systems with so-called Manufacturing Execution Systems (MES). This study seeks to enlighten a few initiatives on the subject concerned to cost reduction management belonged to the company, especially those applied among manufacturers whose type is settled as discrete. By using the multiple case study method, several data regarding MES implementation and also its impacts on cost decrease were gathered within three enterprises, and therefore used for debating some standpoints from several managers and verifying whether the assumptions made throughout the article are confirmed. Finally, the results obtained along this study were analyzed and discussed, and such findings lead to idea that MES system use can concur or has the potential to decrease costs and also enhance the management control. However, it was also possible to behold that systems implementation should be followed by a culture and processes changes as well, that surely provide cost cutting among companies. It was proposed some other improvement possibilities in order to make possible the development of new efforts in this regard, in a way that enterprises are able to explore new paths, enhancing the systems or even developing changes in their processes.
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Wahlgren, Johansson Alexander, and Emilie Löfquist. "Enterprise Resource Planning och Best of Breed : En beskrivande studie om vad valet av IT-system kan innebära." Thesis, Uppsala universitet, Informationssystem, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-217126.
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IT-system kan delas upp i två huvudgrupper: Enterprise Resource Planning (ERP)-system och Best of Breed (BoB)-system. Ett ERP-system definieras som ett system vars funktioner använder en gemensam databas och kan därigenom binda ihop olika IT-system. Användaren kan då enkelt komma åt data inom den egna organisationen från sin egen arbetsstation utan att söka igenom flera olika system, jämfört med system som arbetar parallellt och inte samlar data i en gemensam databas. BoB-system är inriktade på en specifik tjänst, men är utvecklade för att klara av att utföra den så bra som möjligt. De är inriktade på sina specifika uppgifter och använder inte någon gemensam databas, eftersom de är byggda av olika utvecklare och leverantörer. När ett företag ska investera i ett system finns det flera aspekter att ta hänsyn till, exempelvis om värdet systemet väntas ge kommer överstiga utvecklings- samt driftkostnaden och/eller vilken systeminvestering som kommer effektivisera arbetet mest. I denna uppsats presenteras en fallstudie som genomförts på Swedbank Robur AB, Sveriges största fondförvaltningsbolag. Fallstudien utfördes med syftet att påvisa centrala aspekter och problem vad gäller systemmiljö och val av systemtyp i relation till detta. Tre personer med olika positioner och arbetsuppgifter har intervjuats på Robur, för att erhålla en helhetsbild av systemmiljön från flera perspektiv, vilket säkerhetsställs genom det faktum att de personer som intervjuats har olika roller och ansvar i samband med systemnyttjandet. En mer generell intervju utöver fallstudien, har även genomförts med Microsofts utvecklingschef för att uppnå jämförbarhet med andra system och användare. Baserat på de fakta studien redovisat har det blivit uppenbart att det är mycket svårt för företag att enbart använda sig av ERP-system då viss funktionalitet är specifik för företaget. Studien har även funnit att begreppet ERP är väldigt vagt och kan tolkas på många sätt.IT-systems can be divided into two distinct groups, Enterprise Resource Planning (ERP) systems and Best of Breed (BoB) systems. An ERP-system is defined as a system where a number of functions are brought together and use a common database, in order to link different IT-systems. It makes it easier to access data within the organization from the users own workstation without looking through several different systems, compared to systems that work in parallel and do not collect data in a common database. BoB-systems are geared towards a specific service and are developed to be able to perform their tasks as good as possible. They are focused on their specific tasks and are not joined together through a common database, since there are different developers or vendors for the different systems. When a company is going to invest in a system there are many aspects to consider, for example whether the expected value will exceed the associated development and operating costs, and/or which system will increase the efficiency of the tasks the most. This thesis presents a case study done at Swedbank Robur AB, Sweden’s largest fund management company. The case study was carried out with the aim to find central aspects and problems with different IT-environments and the choice of systems in relation to these. Three persons with different positions and work tasks were interviewed at Robur, to give their individual opinions and a good overall picture of their system environment. A more general interview was also carried out with Microsoft’s development manager to achieve comparability with other systems and users. This thesis shows that it is not possible for large companies to only use ERP-systems, when certain functionality is specific to the company. We have also seen that the concept of ERP is very vague and can be interpreted in different ways. It is also concluded that the definition of ERP is very vauge and can thus be interpreted in several ways.
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Seo, Goeun. "Challenges in implementing enterprise resource planning (ERP) system in large organizations : similarities and differences between corporate and university environment." Thesis, Massachusetts Institute of Technology, 2013. http://hdl.handle.net/1721.1/80683.
Full textAbstract:
Thesis (S.M.)--Massachusetts Institute of Technology, Sloan School of Management, 2013.Cataloged from PDF version of thesis.
Includes bibliographical references (p. 53-56).
Enterprise resource planning (ERP) system has been one of the most popular business management systems, providing benefits of real-time capabilities and seamless communication for business in large organizations. However, not all ERP implementations have been successful. Since ERP implementation affects entire organizations such as process, people, and culture, there are a number of challenges that companies may encounter in implementing ERP systems. Recently, some universities have begun replacing their legacy systems with ERP systems to improve management and administration. This thesis focuses on challenges of ERP implementation between corporate and university environment. I review previous studies that determine Critical Successful Factors (CSFs) and risk factors to implement ERP in both environments. Particularly, case studies in this thesis emphasize the organizational dynamics involved in ERP implementation by using CSFs and three phases of framework by Miles and Huberman (1994): antecedent condition, implementation process, and outcomes. This study uses findings from the case studies to assess ERP readiness and CSFs' fulfillment. The results from this study contribute to contextual understanding of distinctive challenges in ERP implementation between corporate and university environment.
by Goeun Seo.
S.M.
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Plotnikova, Svetlana. "Applying PRINCE2 project management disciplines to address key risks in ERP System Implementation Projects." Thesis, Stellenbosch : University of Stellenbosch, 2007. http://hdl.handle.net/10019.1/3474.
Full textAbstract:
Thesis (MAcc (Accountancy))--University of Stellenbosch, 2007.The successful implementation of an Enterprise Resource Planning (ERP) System can help an organisation to redefine its business processes and enhance its competitive advantage. An ERP System Implementation is a transformation project, which changes the way an organisation thinks and acts about its business. An ERP System implementation is also a complex endeavour, and as such, it requires rigorous risk management. The understanding and management of risks relevant to ERP System Implementation Projects are critical in order to ensure that the project delivers on its objectives within the specified budget and timelines, and eventually realises the envisaged business benefits. The purpose of this study is to discuss how key risks relevant to ERP System Implementation Projects could be addressed by applying project management disciplines derived from the PRINCE2 (PRojects IN Controlled Environment) project management methodology. This methodology was developed by the Office of Government Commerce in the United Kingdom. This study also provides a framework that could be applied at the outset and during an ERP System Implementation Project by business management, to understand the risks (“what could go wrong?”) and project management disciplines that should be applied to address these risks (“what must go right?”). This framework was derived by: • Identifying key risks relevant to ERP System Implementation Projects; • Mapping these key risks onto SAP Implementation phases to highlight where these risks could materialise in the SAP Implementation process; • Then mapping these key risks across PRINCE2 project management processes and SAP Implementation phases by creating the SAP Implementation Key Risks Map; and finally • Providing a detailed description of how to apply PRINCE2 project management disciplines to address each risk in the SAP Implementation Key Risks Map.
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Jayawickrama, Uchitha. "Knowledge management competence for ERP implementation success." Thesis, University of Plymouth, 2015. http://hdl.handle.net/10026.1/3498.
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The global business environment has changed dramatically in recent years, as competition in complex knowledge-based economies has increased. Enterprise Resource Planning (ERP) systems have been viewed as a way to manage increased business complexity, leading to the rapid adoption and implementation of such systems, as ERP can support enterprises to improve their competitiveness. Knowledge management (KM) is crucial for ERP systems implementation, however a highly demanding task. Therefore, the primary concern of this research is to examine the effectiveness of knowledge management activities that would contribute to achieve ERP implementation success. This study adopted mixed methods approach by combining semi-structured interviews and a questionnaire to collect empirical data from ERP professionals in both manufacturing and service sector organisations. In the qualitative phase, it develops the “framework of integrative knowledge” based on empirical evidence, that can improve KM competence for ERP implementation success. Data analysis has been undertaken using a combination of thematic analysis and comparative analysis with respect to 14 ERP implementations in the UK. The framework integrates multiple perspectives in terms of knowledge components to enhance KM competence, including knowledge types, knowledge layers, KM lifecycle and knowledge determinants. It discovered 19 knowledge determinants to drive knowledge management activities during ERP projects, which is another vital contribution to the existing knowledge. Furthermore, the study develops the “knowledge network model” for ERP implementations in order to facilitate the knowledge flows between various stakeholders involved in ERP implementations, which can help to understand the interactions between the knowledge components. Moreover, sub-knowledge types (knowledge elements) under each knowledge type were discovered through empirical evidence. The quantitative phase was adopted to extend the findings of the qualitative phase. The knowledge types and knowledge elements were prioritised using Analytic Hierarchy Process (AHP) method through an online AHP based questionnaire with 77 responses from ERP professionals involved in UK ERP implementations. Furthermore, knowledge prioritisation demonstrates how effectively the framework of integrative knowledge can be used during ERP implementations with the help of prioritised knowledge. In total 4 knowledge types and 21 knowledge elements were ranked based on their contribution to achieve ERP success; four variables of information quality, systems quality, individual impact and organisational impact were used to measure ERP success. This study has number of theoretical contributions including framework of integrative knowledge, knowledge network model for ERP implementations and ERP knowledge prioritisation. Moreover, the framework of integrative knowledge can provide ERP practitioners with useful guidance on what the key knowledge determinants are and how the relationships between knowledge components should be best managed to achieve ERP implementation success in business reality.
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Svärd, Christian. "Successful ERP system upgrade : Critical success factors and how different project members perceive them." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-76759.
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An Enterprise Resource Planning (ERP) system implementation is a massive undertaking for any organization, and we have all heard about success and failure stories. This research study has identified the Critical Success Factors (CSF) after a successful ERP system upgrade at a pharmaceutical distribution company. The company of interest stores and distributes pharmaceuticals to pharmacies in Finland and Sweden. The company used an old version of the ERP system from 1999 that had been heavily modified over the years to cater for new regulations, business and customer requirements. The upgrade was a complete success, and the new version of the ERP system has been running without major issues ever since go-live in autumn 2016. The qualitative interpretive research was conducted by using two data collection methods, semi-structured interviews and card sorting to gather data from the participants. The participants were selected from the three (3) central roles in the project team to capture the perceived CSFs from several perspectives. The data was a subject for a thematic analysis process to generate codes, themes, and concepts within the extensive data set. The findings revealed that the reasons for the upgrade were the end of support for the ERP system, need for new features and to reduce platform dependency. The participants regarded a stable system after go-live with minimal impact on business and harm to customers as the primary definition of success. The ten (10) identified CSFs were; (1) Top management commitment and support, (2) Software analysis, testing and acceptance control, (3) Project team leadership, empowered decision makers, (4) Project management and (5) Strategy planning, scope and vision, (6) Involvement of end-users and stakeholders, (7) Data conversion and integrity, (8) Consultant selection and relationship, (9) Balanced team and (10) Project team: the best and brightest. Even though the ERP upgrade at the pharmaceutical distribution company was considered a success, there were several areas identified for improvements. The lessons learned was for example related to data quality and test data. The need to introduce new resources by learning from key resources before and during the ERP project. The project model and project organization were other areas that were identified for improvements to reduce administrative work and to obtain a better fit towards the company organization. Several similar ERP system upgrades and new implementations are planned the coming years, and the outcome of this thesis provides valuable guidelines and recommendations to the company. The research thesis will also contribute to the field of CSF analysis and ERP systems and offer suggestions for further research.
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Esmaeilian, Behzad. "Total Ownership Cost Modeling of Technology Adoption Using System Dynamics: Implications for ERP Systems." Doctoral diss., University of Central Florida, 2013. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/5732.
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Investment in new technologies is considered by firms as a solution to improve their productivity, product and service quality and their competitive advantages in the global market. Unfortunately, not all technology adoption projects have met their intended objectives. The complexity of technology adoption along with little consideration of the long term cost of the technology, are among the factors that challenge companies while adopting a new technology. Companies often make new technology adoption decision without enough attention to the total cost of the technology over its lifecycle. Sometimes poor decision making while adopting a new technology can result in substantial recurring loss impacts. Therefore, estimating the total cost of the technology is an important step in justifying the technology adoption. Total Ownership Cost (TOC) is a wildly-accepted financial metric which can be applied to study the costs associated with the new technology throughout its lifecycle. TOC helps companies analyze not only the acquisition and procurement cost of the technology, but also other cost components occurring over the technology usage and service stage. The point is that, technology adoption cost estimation is a complex process involving consideration of various aspects such as the maintenance cost, technology upgrade cost and the cost related to the human-resource. Assessing the association between the technology characteristics (technology upgrades over its life cycle, compatibility with other systems, technology life span, etc) and the TOC encompasses a high degree of complexity. The complexity exists because there are many factors affecting the cost over time. Sometimes decisions made today can have long lasting impact on the system costs and there is a lag between the time the decision is taken and when outcomes occur. An original contribution of this dissertation is development of a System Dynamics (SD) model to estimate the TOC associated with the new technology adoption. The SD model creates casual linkage and relationships among various aspects of the technology adoption process and allows decision makers to explore the impact of their decisions on the total cost that the technology brings into the company. The SD model presented in this dissertation composes of seven sub-models including (1) technology implementation efforts, (2) workforce training, (3) technology-related workforce hiring process, (4) preventive and corrective maintenance process, (5) technology upgrade, (6) impact of technology on system performance and (7) total ownership cost sub model. A case study of Enterprise Resource Planning (ERP) system adoption has been used to show the application of the SD model. The results of the model show that maintenance, upgrade and workforce hiring costs are among the major cost components in the ERP adoption case study presented in Chapter 4. The simulation SD model developed in this dissertation supports trade-off analysis and provides a tool for technology scenarios evaluation. The SD model presented here can be extended to provide a basis for developing a decision support system for technology evaluation. ?Ph.D.
Doctorate
Industrial Engineering and Management Systems
Engineering and Computer Science
Industrial Engineering
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Kočí, Martin. "Studie softwarové podpory výrobních procesů." Master's thesis, Vysoké učení technické v Brně. Fakulta strojního inženýrství, 2016. http://www.nusl.cz/ntk/nusl-241856.
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Thesis „Study of software support of the production processes deals with the issue of the deployment of a particular enterprise information system from the point of view of the project management. The main aim is to design the project solving the implementation of a new integrated control system with the use of IT products.
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Forejtek, Michal. "Návrh projektu zavedení ERP systému ve vybrané společnosti." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2014. http://www.nusl.cz/ntk/nusl-224394.
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The thesis deals with the application of the project management during the implementation of the ERP system Microsoft Dynamics AX in a selected company. First part of the thesis focuses on the theoretical knowledge of this area. Second part of the thesis is an analysis of the current state of the chosen company. The third main part responses to detected problems with the information system, based on previous analysis and using the methods of the project management.
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Hammarström, Robin. "Åtkomst till affärssystem i mobila enheter - För- och nackdelar." Thesis, Mittuniversitetet, Institutionen för informationsteknologi och medier, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-14488.
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The purpose of this study was to investigate the reason behind thedecision by a company regarding the desire to use mobile access to theirERP-system and to discover whether this will involve any loss offunctionally in comparison to using the ERP-system on a computer atthe office. In addition, the pros and cons involved in using mobiledevices for accessing the ERP-system will also be examined. Semistructured telephone interviews were conducted with companies whicheither used or did not use mobile devices in relation to their work. Atelephone interview was also conducted with a consultant who isworking with the implementation of ERP-systems and mobile solutions.The survey showed that companies with staff working in the field assellers, service personnel and construction workers want to gain directaccess to their ERP-system so as to be able to act directly and takedecisions, to have the ability to provide more efficient order processingand to send out invoices more quickly. Those companies which have notopted to use mobile devices at work within this field are those whichare unsure of the connection to the Internet and the capacities availablewithin cellphones. The disadvantages have, in general, been found toinvolve a lack of connection to the Internet in order to gain access to thesystem used by the company. The benefits associated with mobile usagefor those companies with staff whose duties are not totally office basedinclude saving a great deal of time and money. The quality offered isalso increased through the implementation of these mobile devices,which have the ability to access selected parts of an ERP-system or afinancial system. What has been determined through this study is that ifcompanies choose to implement these mobile devices, it is possible forthem to achieve better cash flows, lower transaction costs and the abilityto updated information directly and also for there to be a reduced risk ofmisunderstandings with customers. There is some loss of functionalityfor companies when comparing the use of mobile devices as opposed tousing a computer. However, it is possible to select those features that aremost suitable for mobile devices which are related to the screen, workenvironment and the users who are involved. The reason for firms not tochoose to implement these devices is mainly due to uncertaintyregarding capacity, Internet connection, and lack of coverage and thesmall screens associated with the phones.Huvudsyftet med denna uppsats har varit att undersöka anledningentill att företag vill använda mobila enheter för åtkomst till sina ekonomielleraffärssystem, ta reda på om de förlorar något i funktionalitetjämfört med användningen av dessa system på en dator samt undersökaför- och nackdelar med att använda mobila enheter för åtkomst tillekonomi- och affärssystem. Det hermeneutiska synsättet har använts föratt skapa en förståelse för det som undersökts. Semistruktureradetelefonintervjuer har genomförts med företag som använder respektiveinte använder mobila enheter i sin verksamhet, samt en telefonintervjumed en konsult som arbetar med att implementera affärssystem ochmobila lösningar. Undersökningen har visat att företag med personal påfältet, till exempel säljare, montörer och byggnadsarbetare vill fååtkomst till ekonomi- eller affärssystem för att kunna agera direkt ochfatta beslut på plats, få en effektivare orderhantering samt kunna sändafakturorna snabbare. De företag som inte valt att införa mobila enheter iarbetet på fältet är osäkra på uppkopplingen mot Internet ochkapaciteten i telefonerna. Nackdelarna är bristande uppkoppling motInternet för åtkomst mot företagens nätverk och åtkomst mot derassystem. Fördelarna är att företagen som inte helt och hållet har sinpersonal på kontoret kan spara mycket tid och pengar samt höjakvaliteten genom att införa dessa mobila enheter för åtkomst till delarav deras affärssystem eller ekonomisystem. Slutsatsen är att om företagväljer att införa dessa mobila enheter kan de uppnå ett bättre kassaflöde,sänkta transaktionskostnader, uppdaterad information på plats ochminskad risk för missförstånd med kunder. Företagen förlorar lite ifunktionalitet jämfört med att använda en dator och de får välja ut defunktioner som är mest lämpliga för de mobila enheterna med tanke påskärmstorlek, arbetsmiljö och vem användaren är. Att företag inte väljeratt införa dessa enheter beror på en osäkerhet gällande kapacitet,uppkoppling till Internet, bristande täckning och de små skärmarna itelefonerna.
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Chun, Julie M. "Using a Design for Project Implementation (DFPI) methodology to accelerate Return on Investment (ROI) of an Enterprise Resource Planning (ERP) System." Thesis, Massachusetts Institute of Technology, 2010. http://hdl.handle.net/1721.1/59164.
Full textAbstract:
Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management; and, (S.M.)--Massachusetts Institute of Technology, Dept. of Mechanical Engineering; in conjunction with the Leaders for Global Operations Program at MIT, 2010.Cataloged from PDF version of thesis.
Includes bibliographical references (p. 85-87).
Corporations continue to grapple with the dilemma of identifying, developing and managing the implementation of meaningful process improvement projects while simultaneously meeting business goals and customer needs. In this thesis we propose a methodology, dubbed Design for Project Implementation (DFPI) that integrates a change management model and engineering design and assessment tools to provide facts and data upon which to base decisions. We suggest that the methodology can be applied via a two-dimensional evaluation process that provides a means of balancing the needs of the business (via an impact to business perspective) and a means to accelerate return on investment (via an ease of project implementation perspective). We propose that the DFPI methodology can be applied in a bottoms-up approach to investigate the value proposition of a project, highlighting critical project elements and making specific recommendations to project leaders. We also suggest that a DFPI integrated business solution (design tools in conjunction with an interactive database) can be applied in a top-down approach, identifying high risk or high leverage areas to leadership sponsors whom can deploy project leaders to investigate the potential opportunities. We tested our hypotheses related to the DFPI methodology and design tools at Raytheon Company. The methodology was deployed on process improvement projects targeted on leveraging the increased capability gained from a recent transition to an SAP enterprise resource planning (ERP) system integrated solution. In this thesis we define the DFPI methodology, describe how the associated design tools can be customized to target any type of business processes within a corporation (by applying it to ERP-related business processes at Raytheon), review the results of our pilot application at Raytheon and conclude with a short discussion of future areas of study.
by Julie M. Chun.
S.M.
M.B.A.
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Suchý, Ondřej. "Zpřístupnění systému proAlpha externímu klientovi." Master's thesis, Vysoké učení technické v Brně. Fakulta informačních technologií, 2017. http://www.nusl.cz/ntk/nusl-363831.
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This work deals with main goals and principles of ERP systems. On the basis of the presented principles it presents the proALPHA ERP system and examines it in order to determine external access possibilities. The external access into the proALPHA system is the main goal of this work. The materials management module has been chosen as the part of the system to be accessed. The access will be realized via proALPHA INWB module based on Sonic ESB which is described as well. All set goals of this work were reached.
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Larsson, Linnea. "Kritiska framgångsfaktorer vid införandet av affärssystem : En fallstudie ur ett användar–projektgruppsperspektiv." Thesis, Karlstads universitet, Handelshögskolan (from 2013), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-73245.
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I takt med den digitaliserade utvecklingen har användning och anskaffning av affärssystem inom företag och organisationer blivit allt vanligare. Orsaken till att företag och organisationer använder affärssystem är för att effektivisera och automatisera sina affärsprocesser och informationsflöde inom företag och organisationer men också för att upprätthålla ett jämnt tempo med sina konkurrenter. Trots att det finns mycket kunskap och medvetenhet om kritiska faktorer för ett framgångsrikt införande av affärssystem, är det fortfarande nästan 50 procent av alla införandeprojekt som misslyckas första gången. Kandidatuppsatsens syfte är att identifiera, beskriva och förklara kritiska framgångsfaktorer vid införandet av ett affärssystem, ur ett användar–projektgruppsperspektiv. Metoden för denna kandidatuppsats har varit genom en fallstudie som är baserad på intervjuer utifrån användarens och projektgruppens perspektiv. De viktigaste slutsatserna från kandidatuppsatsensstudie är att: kommunikation, positiv attityd, korrekt data i affärssystemet och högsta ledningens stöd är kritiska för ett framgångsrikt införande av affärssystem. Kommunikation är en grundläggande faktor som ska komma som en självklarhet inom både projektgruppen och mellan projektgruppen och användarna. Utan kommunikation blir det svårt för projektgruppen att samla in de krav och förväntningar som användarna har. En positiv attityd från främst användarnas sida under införandeprocessen gör det enklare för projektgruppen att driva affärssystemprojektet framåt och motiverar projektgruppen. Korrekt data i affärssystemet är viktigt när användarna börjar använda affärssystemet, Det är viktigt att redan från början skaffa sig ett bra intryck av affärssystemet, vilket kräver att korrekt data ligger i affärssystemet. Stödet från högsta ledningen, som nästan alla forskare identifierar har även identifierats som kritisk i denna studie. Det är viktigt att om projektgruppen består av någon från högsta ledningen, är det viktigt att kunna urskilja sin roll under införandeprocessen, annars kan det ha stor påverkan på införandet av affärssystemet.
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De, Kock Jacques. "Developing a financial view in an ERP system as part of a value based management initiative." Thesis, Stellenbosch : Stellenbosch University, 2000. http://hdl.handle.net/10019.1/51681.
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Thesis (MBA)--Stellenbosch University, 2000.ENGLISH ABSTRACT: Modern companies need to compete on a global level to obtain sufficient capital from investors. That is why it is becoming increasingly important for companies to concentrate particularly on fulfilling the expectations of the investment community. With this in mind, companies have begun to optimise their operational business processes in order to gain a greater degree of efficiency and in doing so greater security. This movement started in the early nineties with intensive Business Process Reengineering (BPR) exercises. A key enabler for increased efficiency through Business Process Reengineering was the infrastructure provided by the development of integrated software packages called Enterprise Resource Planning (ERP) systems. BPR exercises are normally part and parcel of an ERP implementation project. After the implementation of an ERP system in any business, management will also be in a vastly better position to control the business operations through better information delivery. Most companies are still controlled and managed on the basis of historical financial figures such as profit. Traditional financial statements are increasingly being viewed with distrust due to the perceived ease with which they can be manipulated. As many investors value companies and their performance on the basis of expected "future free cash flows" (excess cash after investment in all positive NPV projects), many companies are now switching from profit-based management to the more comprehensive Value Based Management principles, that takes this into account. A key enabler of the Value Based Management approach is the development of a Balanced Scorecard (BSC) that contains the measures whereby the business should be controlled and measured. With the BSC, a business strategy is translated into a strategic measurement system that focuses on more than just the traditional financial aspects by including measures in other areas of a business, such as customer satisfaction or internal efficiencies. In the BSC financial view the primary indicator of business success is Economic Value Created (EVe). Eve is a true indicator of shareholder wealth created and takes the cost of capital into account. EVC performance becomes the ultimate barometer of business success. Value Based Management companies that invested heavily in the implementation of ERP systems want a good return but normally don't know how best to achieve this. They are wondering how to best make use of the wealth of information that is suddenly at their disposal. In driving shareholder value they are faced by the following questions: • How to translate investor expectations into business strategy and how to link this strategy to day to day operations. • How to use the acquired ERP system in support of this Value Based Management approach to enable maximum return on the investment. In this study project a real South African company, XX Automotive (fictitious name), that recently implemented SAP R/3 as an ERP system is covered as an example to illustrate how these questions can be answered. In Part I, this study project begins by describing all the elements and basic principles of a Value Based Management System such as a Balanced Scorecard (BSC) with EVC as prime measure. Part II illustrates how the XX Automotive financial strategy is translated into a Balanced Scorecard with Economic Value Created (EVC) as main financial measure and how these defined measures were represented by SAP reports that were specifically developed for this purpose. The Balanced Scorecard represented by the SAP reports serves only as a one way measurement system. The next critical step is to determine how to influence the results. The information that populates the SAP reports in XX Automotive's Balanced Scorecard is generated all over the business by the end users in their respective departments. The influence on EVC through business actions by these individual units is discussed in depth as it provides the keys that illustrate how the value of EVC can be impacted positive or negatively by each. Giving individuals the power to influence EVC through incentive schemes is crucial for long term success. It is illustrated how improving EVC became the new business focus at XX Automotive and how each individual employee can visually see his role in influencing the outcome. Meeting the value-based "Expected EVC Improvement" targets will generate target level bonus payments. Each XX Automotive employee is encouraged to think and act like an owner because he is going to be paid like one.
AFRIKAANSE OPSOMMING: Moderne maatskappye moet op globale skaal kompeteer vir genoegsame kapitaal vanaf beleggers. Daarom word dit al hoe meer belangrik vir maatskappye om te konsentreer daarop om aan die verwagtinge van die beleggers gemeenskap te voldoen. Met dit in gedagte, het maatskappye begin om hulle operasionele besigheidsprossesse te optimeer om sodoende 'n beter vlak van effektiwiteit te bereik en daardeur groter sekuriteit aangaande hul eie voorbestaan te verseker. Hierdie beweging het in die negentigerjare begin met intensiewe besigheidsherontwerp, die sogenaamde 'Business Process Reengineering' (BPR) oefeninge. 'n Belangrike katalisator vir verbeterde effektiwiteit deur BPR is die infrastruktuur wat voorsien is deur die ontwikkeling van geintegreerde besigheidssagtewarepakkette nl. 'Enterprise Resource Planning' (ERP) stelsels. Met 'n ERP implementeringsprojek word gewoonlik intensiewe BPR gedoen. Nadat 'n ERP pakket geimplimenteer is behoort bestuur ook in 'n baie beter posisie te wees om besigheidsoperasies te beheer deur die verbeterde inligting verkry uit die ERP sagteware. Dit word ook duidelik dat die meerderheid van maatskappye steeds beheer en bestuur word op die basis van historiese finansiële maatstawwe soos wins in die inkomstestaat. Weens die feit dat baie beleggers maatskappye waardeer op grond van hul sogenaamde "future free cash flows" (oorblywende kontant na investering in alle NPV positiewe projekte), skakel maatskappye oor van 'n winsgebaseerdebestuurstelsel na die meer omvattende' Value Based Management' stelsel, waarvan 'Economic Value Created' (EVC) die hoofkomponent is. 'n Belangrike skakel in die 'Value Based Management' initiatief is die ontwikkeling van 'n 'Balanced Scorecard', 'n bestuurskonsep waarin die maatstawwe opgesluit lê waarmee die besigheid beheer en bestuur moet word. 'Value Based Management' gedrewe maatskappye wat groot investerings gemaak het in die implementering van ERP sagteware wil 'n goeie opbrengs op die belegging hê maar weet gewoonlik nie wat die beste manier is om dit te doen nie. Hulle wonder hoe om die maksimum voordeel te trek uit die skatkis van besigheidsinligting wat skielik tot hulle beskikking is. In 'n strewe om beleggers waarde te verbeter kom hulle voor die volgende vraagstukke te staan: • Hoe om beleggers verwagtinge om te skakel in besigheids strategie en hoe om hierdie strategie te skakel met daaglikse besigheids operasies. • Hoe om die ERP stelsel te gebruik ter ondersteuning van die 'Value Based Management' prinsiep om die maksimum opbrengs op belegging te kry. In hierdie studieprojek word 'n Suid Afrikaanse maatskappy, XX Automotive (fiktiewe naam), gedek wat onlangs SAP R/3 as 'n ERP stelsel geimplimenteer het as 'n voorbeeld gebruik om te illustreer hoe hierdie vrae in die praktyk beantwoord kan word. In Deel I van hierdie studieprojek word al die elemente en basiese beginsels van die 'Value Based Management' sisteem bespreek. Deel II illustreer hoe die XX Automotive finansiële strategie omgesit is in 'n 'Balanced Scorecard' met Economic Value Created (EVC) as die hoof maatstaf en hoe al die finansiële maatstawwe in die Balanced Scorecard deur middel van SAP verslae, wat spesifiek vir hierdie doel ontwikkel is, weergegee word. Die 'Balanced Scorecard', soos voorgestel deur die verslae in SAP, vorm net 'n metings instrument. Wat van groter belang is, is om te bepaal hoe die resultate beinvloed kan word. Die bestuursinligting waaruit die SAP verslae in die XX Automotive 'Balanced Scorecard' bestaan word gevorm deur die besigheidseindgebruiker op die SAP stelsel elke keer wanneer 'n besigheidstransaksie uitgevoer word. Die invloed op EVC deur individuele besigheidseenhede word in diepte bespreek aangesien dit deurslaggewend is ter illustrasie van hoe die EVC waarde positief of negatief geraak word deur hul besigheids aksies. Om individue die mag te gee om die waarde van EVC te beinvloed deur middel van 'n aansporingstelsel is kritiek vir lang termyn sukses. Elke XX Automotive werknemer word aangespoor deur 'n bonus stelsel om soos 'n aandeelhouer op te tree aangesien hy soos een vergoed sal word.
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Ajegunma, Solomon, Kennedy Onoberhie, and Ramadevi Pasupathy. "Exploring the Integration of Enterprise Systems Solutions Within A Supply Chian." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Informatik, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-16717.
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Over the decades, as organizations begin to move globally there has been a sporadic flow of information in their supply chain. Competition today is forcing companies to integrate tightly with their suppliers and customers, in order to reduce the time available to flex the supply chain (SC) (Koh S.C, Saad S, Arunachalam S, 2006). The integration of firms and departments and information is getting more and more complicated. Regardless of enterprise system solutions being introduced as “integrated suites” they have failed to accomplish application and supply chain integration (Themistocleous, M. Irani, Z. O‟Keefe, and R. 2001). Therefore, this thesis aims to explore, gain better understanding and to explain the balance that may occur between the challenges and benefits gained from integrating enterprise resource planning and supply chain management.Our topic of interest could be view from both developers and user perspective. Developer/consultant‟s perspective is based on the viewpoint of those involved in and responsible for developing enterprise solutions. User‟s perspective, this perspective gives insight to how the integration process is perceived by organisations actually using the solutions. We chose the User perspective because we consider the user to be the direct beneficiary of whatever outcome is gotten from both the business solutions and its integration.In order to achieve a purposeful thesis. We decided to use an interpretive perspective which focus on exploring and gaining insight into issues of integrating enterprise system solution. We used both the inductive and the deductive approaches in our research. This would be advantageous due to the nature of our research topic, as there is little existing knowledge about the integration of enterprise systems solution within supply chain and there are lots of literatures related to the enterprise system solutions (ERP and SCM) been observed. The inductive approach would guide us to choose one or a few specific interactions to explore in-depth, while the deductive approach would aid us when making an hypothesis, since we would be collecting ideas about previous research and theories in order to guide us and make comparison.Conclusively, we found that the balance between challenges and benefits of ERP and SCM are unequivocal, as the benefits surpass the challenges and the effect of challenges on organisation‟s benefit is that it prolongs the short term benefit.
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Lind, Gabriel, and Joakim Rydberg. "Affärssystem och flexibilitet." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-155500.
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Affärssystem har blivit allt vanligare i organisationer och framhålls av systemleverantörer som ett verktyg för att öka organisationers flexibilitet. Forskning tyder dock på att affärssystem både kan öka och minska flexibiliteten för organisationer. Få empiriska studier har genomförts vad gäller affärssystems påverkan på organisationers flexibilitet och forskningen är splittrad vad gäller affärssystems påverkan på flexibiliteten för organisationer. Syftet med denna uppsats är att illustrera och förklara hur ett affärssystem påverkar flexibilitet i en organisation. För att besvara syftet skapas en analysmodell som syntetiserar tidigare forskning om flexibilitet med en organisatorisk förändringsmodell. En fallstudie utförs genom att anställda intervjuas på Posten Norden AB där affärssystemet SAP används. Uppsatsens undersökning, analys och slutsatser indikerar på att: (1) det arbetsflöde Postens affärssystem tillhandahåller är oflexibelt, (2) affärssystemet möjliggör flexibilitet i kommunikationen (3) affärssystemet hämmar flexibiliteten för vissa arbetsuppgifter på Posten, och (4) affärssystem har en komplex påverkan på flexibilitet i organisationer.
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Melo, João Carlos de Santa-Rita Mercês de. "Implementação de um sistema ERP numa MPE." Master's thesis, Instituto Superior de Economia e Gestão, 2018. http://hdl.handle.net/10400.5/16526.
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Mestrado em Ciências EmpresariaisNo contexto empresarial, os sistemas de informação e as tecnologias de informação são um fator essencial para as organizações. As empresas poderão investir mais ou menos em sistemas de informação, mas independentemente disso, um dos investimentos que poderá ter mais impacto no quotidiano de uma empresa é a implementação de um sistema ERP (Enterprise Resource Planning), que oferece inúmeras vantagens para a eficiência e eficácia das operações. Por outro lado, sendo que uma implementação destas pode implicar custos elevados, por vezes acaba por não ser numa solução viável em empresas de menores dimensões. Através de métodos qualitativos, foi feito um estudo a uma micro-empresa com o objetivo de se analisar se a mesma poderia obter benefícios com a implementação de um sistema ERP, e se essa implementação faria sentido, com base numa análise benefício/custo. Foi feita uma pesquisa ao mercado pelas soluções ERP que mais se poderiam adequar à empresa em questão, e após a identificação do melhor cenário de implementação, foi feita uma comparação com o cenário atual da empresa. Conclui-se que os benefícios não seriam significativos e os custos associados a sistemas de informação aumentariam exponencialmente, o que faz com que não seja uma possibilidade viável.
Regarding the enterprise environment, the information systems and information technologies are an essential factor in organizations. Companies may invest more or less in information systems, but regardless of that, one of the most important investments that can positively influence the daily routine of a company is the implementation of an ERP (Enterprise Resource Planning) system, which offers several benefits for the operations efficiency and efficacy. One ERP system implementation may have high costs, and because of that, it may be an unfeasible solution. Through qualitative research, a study was made on a micro-enterprise with the main goal of analyzing if it may benefit from an ERP system implementation, and if that implementation would make sense, comparing the benefits with the associated costs. A market research to the best ERP solutions that could fit into this company's reality was made, and after identifying the best implementation scenario, a comparison of it was made with this company's current scenario. The conclusion is that the benefits would not be significant and the costs related to information system would increase, which confirms that this possibility is not feasible.
info:eu-repo/semantics/publishedVersion
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Gronau, Norbert. "Ermittlung der Zukunftsfähigkeit unternehmensweiter Anwendungssysteme." Universität Potsdam, 2005. http://opus.kobv.de/ubp/volltexte/2006/684/.
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Bei Entscheidungen über abzulösende oder neue Anwendungssysteme kann mit
Hilfe funktionaler Anforderungen immer nur der gegenwärtige oder
vorhersehbare Bedarf ermittelt werden. In einem turbulenten Umfeld sind die
Anwendungssysteme jedoch häufig langere Zeit im Einsatz als die Anforderungen
gültig sind, mit Hilfe derer sie ausgewählt wurden. An der Universität Potsdam
wird im Rahmen des BMBF-Projektes CHANGE eine Vorgehensweise zur
Ermittlung der Zukunftsfähigkeit unternehmensweiter Anwendungssysteme
entwickelt, deren wesentliche Merkmale in diesem Beitrag beschrieben werden.A process model for determination of future suitability of business application systems:
Before decisions concerning reinvestments or additional usage of business application systems can be made, functional requirements depending on the actual or foreseeable demand are collected. In turbulent circumstances business application systems like ERP systems are longer used than the requirements for their choice are valid. At the university of Potsdam within the german research project CHANGE a process model was developed which is able to determine the future suitability of business application systems investigating possible turbulences on the market and around the company.
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© GITO mbH Berlin
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Söderqvist, Andreas, and Per Brinnen. "Från köp till betalning - Hur digitalisering kan förbättra processer : En fallstudie i en inköpsprocess." Thesis, Högskolan i Gävle, Industriell ekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-27547.
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Within the constantly developing area of technology where digitalization has become a leading factor for success. Where digitalization in a rapid pace is being applied to the majority of businesses, and organizations now for the most part are constructed and based on digital solutions. To conquer the market space and becoming more competitive through the advantages that digitalization brings. This is where the previously to some extent overlooked part of businesses operations, the purchasing process, have come to be increasingly important. Since the amount of information and data that organizations today deal with, has incorrect management of information and ineffective purchasing processes during longer periods of time been seen to accumulate extensive costs, and in the end, time consuming measures. How can digitalization then contribute to a more efficient process, and in what ways.For the study to be carried out, an abductive approach was used where empirical material was acquired through observations, interviews and ten simple questions. This in combination with collecting theories, allowed the writers to form a perception on how far research has come in terms of connecting digitalization and the purchasing processes. This was done by the fact that the study was performed as a case study on the selected company’s purchasing department and its chosen environment. Furthermore, this opened up for the section regarding the company’s present situation which showed that purchasing mainly was done through two approaches, these are förrådsinköp and fritextinköp, that both contain slightly different activities. In these processes there are a handful of systems and activities that have the potential to increase efficiency in different ways. By comparison with the theoretical reference framework, it turns out that the process itself does not include any strange activities. It also shows that the case company is working on digitization at a level that involves ERP systems and its own developed systems. These systems work primarily towards internal communication and information management needs.Shown in the study is that there are systems that can’t be used as intended. This stems from the fact that unnecessary tasks are taking place, even though there are conditions that would allow these to not exist. These tasks can be seen as the likes of controls, faulty handling of information and poor quality of data. In order for the digitalization to work as efficiently as possible, all systems should be reviewed and designed according to a comprehensive digitalization strategy. Once this is determined, then the efficiency and optimization of existing systems can take shape based on this. As a result of this, work regarding concrete efficiency opportunities related to tasks such as order points, controls, increased integration and new applications can be made possible.I den ständiga utveckling som sker i teknologisektorn har digitalisering kommit att bli en ledande framgångsfaktor. Därför har nu organisationer börjat formats med hjälp utav digitalisering. Digitalisering vid lämplig användning och utformning kan skapa konkurrensfördelar. Den tidigare något förbisedda delen av verksamheters arbetsmoment, inköpsprocessen, har kommit att bli allt mer betydande Det är stora mängder information som organisationer måste behandla. I hantering finns ofta ineffektiva aktiviteter som gör att delar i processer blir kostsamma och tidskrävande. Studiens syfte var att undersöka hur digitalisering kan bidra till effektivare processer och på vilka sätt.Arbetet har realiserats genom en fallstudie där en abduktiv ansats varit tillvägagångssättet för insamling av empiriskt material. Detta material har erhållits från ett fallföretag där dess inköpsprocess studerats. I kombination med kontinuerlig och kompletterande teori-insamling har författarna bildat en uppfattning om hur långt forskningen kommit gällande samband mellan digitalisering och inköpsprocessen. Det empiriska materialet erhölls genom observationer, intervjuer och tio enkla frågor som lett till den nulägesbeskrivning som upprättats. Nulägesbeskrivningen visar att det på fallföretaget finns två processer för olika typer av inköp, som i studien delats upp enligt förrådsinköp och fritextinköp. Dessa innefattar olika aktiviteter. I dessa processer finns en handfull system och aktiviteter som efter en värdeflödesanalys visat sig ha potential att öka effektiviteten på diverse sätt. Genom att jämföra den teoretiska referensramen och nulägesbeskrivningen, visar det sig att processen på fallföretaget är i linje med den generella uppfattningen om hur en inköpsprocess är formad. Det visar sig också att fallföretaget arbetar med digitalisering på en nivå som involverar ERP system och en del egenutvecklade system. Dessa system arbetar främst mot interna behov av kommunikation och informationshantering.Det som visar sig i studien är att det överlag finns system som inte kan användas på önskvärt sätt. Det grundar sig i att onödiga aktiviteter sker även fast förutsättningen att hoppa över dessa finns. Det kan handla om kontroller, bristande informationshantering och dålig datakvalitet. För att effektivisera detta krävs ett gemensamt arbete för hela organisationen. För att digitaliseringen ska fungera på ett effektivt vis, bör alla system granskas och utformas efter en omfattande och övergripande digitaliseringsstrategi. När detta fastställts kan sedan effektivisering och optimering av befintliga system ta form. Det utgör grunden för att ett arbete med effektiviseringsmöjligheter såsom beställningspunkter, kontroller, ökad integration och nya applikationer kan möjliggöras.
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Skřivánek, Václav. "Kritické faktory implementace IS v SME." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-12538.
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The topic of this diploma thesis is "Critical success factors of Enterprise Resource Planning Systems in Small and Medium Sized Enterprises" Firstly, the terms enterprise resource planning system, small and medium sized enterprise and critical factor are defined. Part of this thesis is also dedicated to the importance of those systems in small and medium sized enterprises and the supply of products on the market is described as well. The importance of enterprise resource planning systems for this segment of customers is still growing and the number of products offered is quite wide. Customers have unambiguously preferred Czech solutions. Next part of the thesis contains critical factors literature search -- analysis of two studies. Conceptual model of critical factors is made on the basis of findings and comparison of those two studies. The relevance of this model is verified by the analysis of case studies of enterprise resource planning system implementations in small and medium sized enterprises. These case studies were downloaded from websites of system vendors. On the basis of new findings, new model was designed. Each critical factor is described in each part of the thesis to help understand under which circumstances it was used. Finally, the model is assessed.
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Santos, Cidnei de Souza dos. "Sistemas integrados de gestão (ERP) para apoio à decisão: um estudo com empresas têxteis." Universidade Presbiteriana Mackenzie, 2011. http://tede.mackenzie.br/jspui/handle/tede/881.
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Previous issue date: 2011-10-07Fundo Mackenzie de Pesquisa
The aim of this research is to better understand the factors related to the integrated management systems and its influence on decisions made by managers of companies in the textile industry in Brazil. The design chosen to do this work was quantitative and descriptive. The data collection was done through electronic questionnaire and the rate os response was 52 participants from textile companies. The data analysis was done using the techniques of factor analysis and multiple linear regression with the assist of the program SPSS V17®. The data was collected between April and May 2011. As a result of the research, we have identified five factors directly linked to the characteristics of integrated management system and the decision making process of the respondents. Among these factors are: the integration and improvement of control, process standardization and improvement of results and business performance. The contribution of this work is that it can help managers of companies in the textile sector (or other sectors), which are in early stages or planning the implementation of integrated management system.
Com esta pesquisa, buscou-se um melhor entendimento sobre os fatores ligados aos Sistemas Integrados de Gestão (ERP) e a sua influencia na tomada de decisão dos gestores das empresas da área têxtil no Brasil. Para a sua consecução, realizou-se pesquisa quantitativa do tipo descritiva, sendo que a coleta de dados foi realizada por meio de questionário eletrônico respondido por 52 participantes de empresas têxteis. A análise dos dados foi efetuada com as técnicas da análise fatorial e análise de regressão linear múltipla, com o software SPSS® v17, visto que a amostra utilizada mostrou-se satisfatória para a aplicação dessas técnicas. A coleta dos dados foi realizada entre os meses de abril a maio de 2011. Como resultados da pesquisa, identificaram-se cinco fatores diretamente ligados às características dos sistemas integrados de gestão ERP) e a tomada de decisão do gestor das empresas têxteis que fizeram parte da pesquisa. Dentre esses fatores, destaquem-se: a Integração e Melhoria dos Controles; a Padronização de Processos e a Melhoria de Resultados e a Melhoraria no Desempenho Empresarial. Entenda-se que esses resultados podem, de alguma forma, auxiliar os gestores das empresas do setor têxtil ou de outros setores, que estão em fase inicial ou planejando a implantação de sistemas integrados de gestão como o ERP.
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Broomé, Clason Agnes, and Maria Holmberg. "A Case Study of a Business Process Modeling in Mobile ERP System." Thesis, Malmö universitet, Fakulteten för teknik och samhälle (TS), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-20352.
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Utvecklingen inom informationssystem har lett till att allt fler verksamhet villdigitalisera deras arbetsprocesser. Det växande mobila användandet av EnterpriseResource Planning (ERP) på enheter såsom smartphones, tablets och handdatorer harlett till att verksamheter ställer större krav på sina system och leverantörer av dessa.Framtidens ERPsystemmåste fungera mobilt och underlätta arbetet för de anställdaistället för att vara ännu ett ITsystemsom ska lösa organisationens alla utmaningar.Denna fallstudie är gjord hos en grossistverksamhet i Skåne som var mitt iimplementationen av sitt ERPsystem,Microsoft Dynamics. Denna studie harundersökt hur arbetet med verksamhetens affärsprocesser såg ut före och underimplementationen av det nya systemet. Bakgrunden till fallstudien var att undersökaom det fanns korrelation mellan hur väl affärsprocesserna var evaluerade, anpassadeoch hur vällyckad verksamhetens ERPimplementationblev. Fallstudien villundersöka hur processmodellering och Business Process Management (BPM) kanstödja denna slags implementation av mobila ERPsystem.Verksamheten i studien är ett mellanstort säljochdistributionsföretag med kontor på4 svenska orter. Verksamheten påbörjade 2015 en digitalisering av helaorganisationen. ITsystemeti bestod då av flera olika system som anpassats underlängre tid för att integrera med varandra och dela information precis efterorganisationens önskan. Som en del av implementationen valde de att använda ettBusiness Process Modeling verktyg för att introducera och träna användarna avprocesserna i det nya systemet. Implementationsfasen i projektet började i februari2017 och i februari 2019 har verksamheten fortfarande inte fastställt ett Golivedatum.. Medeltiden för en ERPimplementationär 17,4 månader [5]. Då verksamhetenGolivedatum har flyttats räknas det nu som att verksamhetens implementation ärförsenade och över medeltiden.Arbetet med processerna före själva projektstart uppfattas som bristfälligt utifrån BPMdras slutsatsen att förseningen av “Go livedatumet”delvis beror det på att företagetoch organisationen inte har analyserat sina egna processer och har förlitat sig förmycket på att konsultbolaget och RapidValue BPM skulle sköta inlärning ochimplementationen.The development in information systems has led to an increasing number ofbusinesses wishing to digitize their work processes. The growing mobile use ofEnterprise Resource Planning (ERP) systems on devices such as smartphones andtablets has led businesses to place greater demands on their information systems andsuppliers of these. ERP system in the future must be able to function mobile andfacilitate the work for the employees instead of being another IT system that will solvethe organisation's all challenges.This case study was made at a wholesale company in Skåne, which was in the midstof an ERP implementation with Microsoft Dynamics. This study has investigated howthe work with business processes looked before and during the implementation of thenew system. The background to the case study was to investigate whether there wereany correlation between how well the business processes were evaluated, adapted andhow successful the business's ERP implementation was. The case study aims toinvestigate how process modeling and Business Process Management (BPM) cansupport this kind of implementation of mobile ERP systems.The activity in the study is a mediumsizedsales and distribution company withoffices in 4 Swedish locations. In 2015, the business began digitizing the entireorganization. The IT system consisted of several different systems that had beenadapted over time to fit the needs of the organisation. As part of the implementation,they chose to use a Business Process Modeling tool to introduce the system and trainthe users of the processes in the new system. The implementation phase of the projectbegan in February 2017 and in February 2019 the business still has not set a Golivedate. The average time for an ERP implementation is 17.4 months [5]. Since theGolivedate business has been moved, it is now considered that the operation'simplementation is delayed and over the average time.The work on the processes before the actual start of the project is perceived asinadequate from BPM, the conclusion is drawn that the delay of the "Go live date" ispartly due to the fact that the company and the organization have not analyzed theirown processes and have relied too much on the consulting company and RapidValueBPM to handle learning and implementation.
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Bhatti, Fahim Ahmed, and Hamid Khan. "Problems and Solutions for Implementing ERP-Systems in Swedish Wind Power Industry." Thesis, Linnaeus University, School of Computer Science, Physics and Mathematics, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-6377.
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Wind power industry has become the world’s fastest growing renewable energy source. A firm’s information requirements can only be understood by examining their Information System (IS) through Organizational, People, Technical and Strategic perspective. Current study focuses on the value of Information System implementation for Swedish Wind Power Industry (SWPI) that has reached to more than one billion dollars in recent decade. A well-known integrated IS i.e. Enterprise Resource Planning (ERP) used by Swedish Wind Power Industry (SWPI) for decision making activities is not without its challenges, that consumes a significant portion of their capital and resources for implementation. Exploratory and explanatory research conducted for triangulation, through quantitative and qualitative methods, with empirical data of survey, multiple case studies, interviews and extensive literature review, to highlight the problems and solutions for implementing ERP in SWPI. Several, IS are highlighted with their functionalities and critical success and failure factors. A Model of Knowledge Sharing in ERP Implementation between system users, top management and project team is proposed for critical factors of ERP implementation.
Vindkraftsindustrin har blivit världens snabbast växande förnybar energikälla. Ett företags krav på information kan endast förstås genom att granska deras informationssystem (IS) med hjälp av Organizational, Människor, tekniska och strategiska perspektiv. Aktuell studie fokuserar på värdet av informationssystem genomförande för svenska vindkraftsindustrin (SWPI) som har nått mer än en miljard dollar under de senaste tio åren. En välkänd integrerad dvs Enterprise Resource Planning (ERP) som används av svenska vindkraftsindustrin (SWPI) för beslutsfattande verksamhet som inte är utan dess utmaningar, som förbrukar en betydande del av sitt kapital och resurser för genomförandet. Undersökande och förklarande forskning som bedrivs för triangulering, genom kvantitativa och kvalitativa metoder, med empiriska data av undersökning, flera fallstudier, intervjuer och omfattande litteraturstudie för att belysa problem och lösningar för att genomföra ERP i SWPI. Flera är markeras med sina funktioner och kritiska framgångsfaktorer och faktorer misslyckande. En modell för utbyte av kunskap i ERP genomförande mellan systemanvändare, i högsta ledningen och projektgruppen föreslås för kritiska faktorer av affärssystem genomförandet.
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Larsson, Emma, and Ida Hallberg. "Important activities in an early ERP implementation phase : A case study at Valmet." Thesis, Mittuniversitetet, Institutionen för informationssystem och –teknologi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-39182.
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Research about implementing an ERP system has been investigated for many years but is still a current issue. This is due to the large number of implementations that fail. The purpose of this paper is to identify important activities in an early phase of an ERP implementation. The thesis is based on a literature study to create a foundation of understanding of earlier research and the struggles implementing an ERP system. The study was composed from the five most important critical success factors as a framework. To identify the activities in an early phase, interviews with people from different layers in an implementation organization were conducted. From the interviews, several survey questions were designed to rank the activities. The result of the interviews shows several activities performed in an early phase in an ERP implementation. The result from the survey shows that many of the identified activities from the interviews are important since several of the respondents consider these critical. Some of the most important activities in an early phase of an ERP implementation are: • Conducting workshops to explain the changes to come when implementing a new ERP system. • Make sure the people working in the project are able to work and focus on the project fulltime in the phase where their role is critical for the implementation. • Involve the key-users in an early phase of the implementation. • Communicate the vision to all the employees in the organization. • Have a local super-user that is available to support and help. This research provides a less general framework for what activities are important to perform in an early phase of an ERP implementation to achieve the critical success factors. The study can help companies facing an ERP implementation to do the right things to succeed with the implementation.
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Petrík, Vladimír. "Analýza nabídky ERP systémů pro malé a střední podniky formou SaaS v ČR." Master's thesis, Vysoká škola ekonomická v Praze, 2013. http://www.nusl.cz/ntk/nusl-197894.
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The aim of this work is the issue of Enterprise Resource Planning offered by way of Systems as a service and the suitability of this implementation for small and medium enterprises. Theoretical part describes the genesis and development of Enterprise Resource Planning, their functionality and purpose. There's also specified the term Cloud computing, its principles, advantages and disadvantages and options of distribution. One of the principles of the distribution, System as a Service is described in detail, including the necessary Service-level agreement, and its capabilities in providing Enterprise Resource Planning. The practical part of the work consists of developing a comprehensive overview of the Czech market of Enterprise Resource Planning offered in the form of rent System as a Service. This list is analyzed from the perspective of a key customer for this product, namely Small and medium enterprises. The last part of this work consists of obtaining customer references and supplier experiences from already realized projects.
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Kašpar, Jan. "Posouzení informačního systému firmy a návrh změn." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2016. http://www.nusl.cz/ntk/nusl-241578.
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The Master‘s thesis deals with the design of information system of the company KLAS Nekoř a.s. Based on the analysis, I will present suggestions to improve information system of the company. Master‘s thesis assesses the current situation of the information system of the company and establishes requirements for the selection of the optimal solution. It also describes the steps for the implementation of a new information system in the company KLAS Nekoř a.s.
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Blomér, Gustav, and Claes Kallström. "Identifying Potential Effects of Using ERP-Connected Mobile Devices in Manufacturing Companies." Thesis, Linköpings universitet, Industriell ekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-131004.
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Smartphones and other mobile devices are a common sight in our daily lives. The improvement in technology has given us small and portable devices that have the performance only found in desktop computers and more high-end devices less than a decade ago. An industry that has been quick to adopt technologies in the past is the manufacturing industry, examples of these adoptions are the conveyor belt and robots, which both are innovations of their time. Aside from hardware technologies, there are software technologies that the manufacturing industry has been using, e.g. complex information systems to manage materials and resources in the production. With the developments in mobile technology, a question arises whether the information systems can be combined with it in the manufacturing companies. One of the technologies that has become popular in the past years is the use of mobile devices such as smartphones and tablets. These kinds of devices can improve communication and flexibility. This leads us to the purpose of identifying how the use of ERP-connected mobile and mobility-supporting devices can affect processes among shop floor and production management personnel in large manufacturing companies. Using a qualitative approach, case studies of eleven companies were conducted using semi-structured interviews and direct observations. Personnel with different roles were interviewed to identify applications and devices that would reduce execution time, improve quality, or improve the flexibility of processes and tasks. These eleven companies were analysed with a model that focus on the dimensions complexity, specificity, and dynamism of a company's production structure, as well as a model that focus on the same dimensions in the roles of production personnel. The result was six applications and corresponding devices that could improve the effectiveness and efficiency of a process in a significant way. The analysis showed that the management in companies had similar needs in mobile or mobility-supporting devices. Similarly, the assemblers and machine operators also had similar needs. No connection was found between the production strategy and the need for mobile or mobility-supporting devices.
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Blomquist, Peter, and Franz Wygler. "Analysing and Reengineering the Order Process at Noblessa Sverige AB : A Pre-Study for an ERP System Implementation." Thesis, Linköping University, Department of Science and Technology, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-6551.
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When implementing an Enterprise Resource Planning (ERP) system, the system has to be adapted to the organisation. But just as important, the business processes of the organisation have to be reengineered in order to take full advantage of the ERP system. Noblessa Sverige AB, which is a sales company to the German kitchen producer Nobilia, has been growing remarkably since the start 2001 and has begun discussing an ERP system purchase. The order process of today has reached the limit of its capacity and something has to be done in order to meet the increasing sales volume.
The purpose of this master’s thesis is to analyse and reengineer the order process as a preparation for an ERP system implementation. The outcome of this thesis is a suggestion of a process model of the order process, which also can be used as a foundation for a requirements specification for the ERP system purchase. In order to take advantage of the benefits of the existing order process, the reengineering starts with mapping the current process.
Noblessa Sverige AB is a company that is growing and changing from one day to another. Changes have arisen during the writing of this thesis which has made the work even more interesting and challenging. The most important change is the opening of a central warehouse in Norrköping, which has been taken in consideration when we designed the new process model.
After mapping and achieving an understanding of the current order process, we found a few things that could be improved. Above all, there exist many manual tasks that can be automated with the ERP system. Furthermore, there are tasks that should be moved from one department or function to another because it is more suitable to perform them there. We also found that Noblessa Sverige AB should improve the integration and cooperation with its suppliers, especially Nobilia. Nobilia is the main owner and main supplier of Noblessa Sverige AB, the conditions for cooperation are therefore very good.
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Lacombe, Clément. "Contribution à une méthodologie et une modélisation pour accompagner les petites entreprises dans l'étude de leur organisation afin de spécifier leurs besoins et sélectionner une solution ERP." Thesis, Bordeaux, 2015. http://www.theses.fr/2015BORD0430/document.
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Dans le contexte économique actuel, les petites entreprises qui se développent sont confrontées à des problématiques d’organisation et de système d’information. C’est tout naturellement que ces entreprises considèrent la mise en oeuvre d’une solution ERP comme une véritable opportunité de se structurer, d’appliquer les bonnes pratiques de gestion et de disposer d’un outil de pilotage qui lui permettrait de soutenir sa stratégie. La complexité de ces projets réside dans le lien étroit existant entre l’organisation et le système d’information. Pour mener à bien ce projet d’entreprise, les petites entreprises se doivent de disposer d’outils pour les accompagner dans l’étude de leur organisation et la sélection d’un ERP. Pour cela, nous proposons dans cette thèse une contribution qui s’appuie sur la modélisation d’entreprise. Notre contribution se décompose en deux parties. Tout d’abord, nous élaborons une méthodologie de modélisation dans laquelle nous proposons un cadre de modélisation, un jeu de modèles et une démarche de modélisation. Ensuite nous proposons une démarche détaillée qui permet de guider étape par étape l’entreprise dans l’étude de l’organisation et de sélection de son futur ERP. Cette démarche s’appuie sur les modèles sélectionnés et élaborés dans la méthodologie de modélisation proposée. Ce travail a été réalisé en immersion, dans le contexte d’une petite entreprise afin d’être confronté au quotidien aux problématiques de ces entreprise et d’adopter une démarche de recherche / action qui nous permet de proposer une contribution très appliquée ainsi que de la valider avec la conduite d’un projet ERP concretIn today's economic environment, growing small companies face a number of challenges in terms of their organization and information system. Such companies naturally see adopting an ERP solution as an opportunity to structure their business, apply good management practices, and acquire a management tool they can use to support their strategy. A company's organizational structure and information system are closely related, which makes finding the right ERP solution a complex process. To be successful in taking this step, small companies need effective tools to help them study their organization and choose a well-suited ERP system. In this thesis, we offer input on this process based on enterprise modelling. Our proposed "tools" are presented in two parts. First, we develop a modelling methodology, setting out a modelling framework, a set of models, and a modelling approach. We then present a detailed step-by-step approach which guides the company through the process of studying their organization and choosing their future ERP. This approach is based on the models selected and developed in the proposed modelling methodology. We prepared this thesis in immersion in a small company, which gave us daily insight into the challenges faced by such companies, and allowed us to take a highly applied research and action approach and validate our findings in the context of a concrete ERP project
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Oskarsson, Fredrik, and Wallin Joakim Gernelin. "Supporting servitization via the Internet of Things: the ES provider viewpoint : A case study of the multinational ES provider IFS and its customers." Thesis, Linköpings universitet, Industriell ekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-148619.
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Servitization is a popular term referring to the innovation of an organization’s capabilities and processes to better create mutual value through a shift from selling products to selling Product-Service Systems. It is generally regarded as an innovative business model with great potential for smoother revenue streams, higher profit margins and longer, more closely-knit customer relationships. It is seldom easy to reengineer the business model of an entire organization and the servitization concept does not come without risks and uncertainties. One of the biggest changes when servitizing is the ownership of products; it is no longer necessarily the customer who owns the product, but the producer. This entails new uncertainties surrounding the use and care of the product, leaving the provider with a risk because of a lack of information about how the product is being used. The technology Internet of Things (IoT) can potentially solve this problem by enabling a constant remote data flow from the products in use back to the provider. IFS, the company at which the research of this study took place, develops and supplies enterprise systems (ES) such as enterprise resource planning systems (ERP) and can be described as forward-thinking and innovative. The ERP is a central point for any manufacturing firm, governing data and enabling an organization to automate and integrate a comprehensive part of their business processes, and to produce and access information in real time. In order to build functionality which can be referred to as the “best practice”, and to make a profit doing it, ES providers, such as IFS, need to stay in touch with the market and develop attractive applications in line with the general demand. One way to do this is to collaboratively develop functionality together with customers. In recent years, IFS has developed the product IFS IoT Business Connector in such a collaborative way with a number of pioneer customers. The product enables the collection and analysis of IoT data as well as seamless integration into IFS’ other products. This has opened up possibilities to utilize IoT functionality to support a more efficient provision of services, but the continued successful development of the Business Connector in this direction entails several more collaborative ventures into many different industries. To assist in this, we have concretized how IoT can be used to support a servitization process, as well as how the market has realized and adopted this. This has rendered a conceptual model for judging the suitability of a company, based on the readiness to utilize IoT and servitization respectively. We have then presented which types of customers an ES provider should aim to collaborate with for joint development of functionality in the enterprise system, to enable IoT solutions which can support servitization. This is followed by a presentation of a short market review, and the visualization of the market in the model. From this we draw conclusions about the fit and usefulness of the model, and the market maturity in general. Finally, we present a number of suggestions on how ES providers can work to develop such support in a more efficient manner.
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Rodrigues, Rodrigo Ventura. "A inteligência competitiva organizacional e os sistemas integrados de gestão ERP : um estudo nas indústrias calçadistas de Jaú /." Marília : [s.n.], 2009. http://hdl.handle.net/11449/93633.
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Orientador: Marta Lígia Pomim ValentimBanca: José Oswaldo de Sordi
Banca: Bárbara Fadel
Resumo: No mundo globalizado as informações têm papel extremamente importante, visto que a internacionalização da economia exige excelência em relação aos sistemas de informação e documentação, por isso mesmo as informações se tornaram um recurso de gestão extremamente importante, mas nem sempre são valorizadas corretamente por parte das organizações. Nos ambientes organizacionais é absolutamente necessária a utilização de recursos tecnológicos para mediar o acesso e uso da informação pelo usuário, bem como para apoiar as distintas atividades organizacionais, desde as atividades cotidianas, o processo decisório, até o planejamento de ações estratégicas. O foco do problema de pesquisa refere-se aos fluxos informacionais em âmbito organizacional, mais especificamente os fluxos informacionais vinculados ao processo de inteligência competitiva organizacional (ICO). O objetivo deste estudo visava a analisar a contribuição das tecnologias de informação e comunicação (TICs), através dos sistemas integrados de gestão, mais especificamente o Enterprise Resource Planning (ERP), aplicado ao processo de inteligência competitiva organizacional nas indústrias associadas ao Sindicato Calçadista da cidade de Jaú/SP. Estudou-se os conceitos, definições, métodos e técnicas relacionados ao processo de ICO e às TICs, mais especificamente o ERP, por meio da análise da literatura nacional e internacional, assim como identificou-se e analisou-se no universo pesquisado as indústrias que possuem e aplicam o sistema ERP ou outro sistema semelhante, visando a analisar a relação do uso desse tipo de sistema para a competitividade organizacional. Da mesma forma, verificou-se a ocorrência do uso de métodos e técnicas aplicados ao processo de inteligência competitiva organizacional, desde que baseados em sistemas ERP. A pesquisa é descritiva exploratória... (Resumo completo, clicar acesso eletrônico abaixo)
Abstract: In the world globalized the information have seen, extremely important role that to economy and requires excellence regarding the information and documentation systems, by that even the information became a resource of extremely important management, but do not always be valued correctly on the part of organizations. In organizational environments is absolutely necessary the utilization of technological resources for mediate the access and use of information by the user, as well like for support the distinct organizational activities, since the routine activities, the decision making process, until the planning of strategic actions. The focus of problem of research refers to the information flows in organizational scope, more specifically the information flows linked to the organizational competitive intelligence process (OCI). The objective of this study aims analyze the contribution of information and communication technologies (ICTs), through the management integrated systems, more specifically the Enterprise Resource Planning (ERP), applied to the organizational competitive intelligence process in the associated industries to the Footwear Syndicate of Jaú/SP city. Intends to study the concepts, definitions, approaches and techniques related to the OCI process and ICTs, more specifically the ERP, through the analysis the international and national literature, as well as intends identify and analyze in universe researched the industries that possess and apply the system ERP or another similar system, aiming at analyze the relation of the use of that system kind for the organizational competitiveness. Similarly, intends to verify the occurrence of use of approaches and techniques applied to the organizational competitive intelligence process, since based in ERP systems. The research is descriptive exploratory, of qualitative nature, analyzes data and information collected... (Complete abstract click electronic access below)
Mestre
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Buleje, Miguel. "The Impact of Enterprise Resource Planning Systems on Small and Medium Enterprises." NSUWorks, 2014. http://nsuworks.nova.edu/gscis_etd/108.
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Enterprise resource planning (ERP) systems are considered the price of entry in today's business environment, and the number of small and medium-sized enterprises (SME) retiring legacy systems in favor of ERP systems is increasing exponentially.
However, there is a lack of knowledge and awareness of ERP systems and their potential benefit and effect on performance, and overall value to SMEs. While ERP adoption costs and potential benefits are high, it is not apparent whether the end result will translate into higher productivity for SMEs.
The goal of this study is to evaluate the benefits that accrue to a firm on adoption of an ERP system. In the context of SME, a production function approach is used to assess benefits over short and long term. In addition to the production function approach, a variety of related methods such as those based on stock market valuation and Tobin's Q are examined.
Data were collected using the well-known CRSP datasets for SMEs. Analysis of data suggests that ERP implementation has no effect on firm's performance as measured by profit margins, Tobin's Q ratio and Labor productivity. In fact, ERP investments do not yield noticeable improvements on the performance measures even four years after implementation. Weaknesses in data suggest that the conclusion may be seen as tentative. The results of this research study, added value to the academic knowledge base by helping to understand the effects ERPs have on SMEs overall performance.
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Telles, Richard Antoni. "DESENVOLVIMENTO DE UMA FERRAMENTA PARA CONTROLE DAS OPERAÇÕES DE SERVIÇOS DE IMPLANTAÇÃO DE SOFTWARE DE GESTÃO EMPRESARIAL." Pontifícia Universidade Católica de Goiás, 2016. http://localhost:8080/tede/handle/tede/2485.
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Previous issue date: 2016-03-10The research aimed to develop a tool to automate the audit process. From the reading of a database of an integrated business management software - ERP, object of study of this research were applied previously set auditing rules and the result is that the tool presented the software failures, either by parameterization inconsistencies, the result of an improper deployment software, either by inconsistencies of operations by the end users, the result of inadequate guidance or lack of training in software operation process. With the information of nonconformities generated by the audit tool, you can take corrective decisions about the root cause of the failures identified and consequently improve the management software operations. The tool presented greater efficiency in the audit process and improved effectiveness in control of the operations in a business management software, the research object of study. From the results of this research, software house companies or companies using the ERP Software can use the audit tool developed to implement improvements in the management process of transactions in the ERP Software. The tool also allows you to reduce the operating cost audit and minimize business risks. Furthermore, the tool is easy to use, and requires no technical knowledge from the end user. This research used the method known as Design Science Research (DSR), the research method that aims to develop the valid general knowledge to support the design of solutions for field problems, using a focused research approach to creation a new artifact.
Esta pesquisa teve como objetivo desenvolver uma ferramenta para automatizar o processo de auditoria. A partir da leitura de um banco de dados de um software de gestão empresarial integrado - ERP, objeto de estudo desta pesquisa, foram aplicadas as regras de auditoria previamente definidas e o resultado é que a ferramenta apresentou as falhas do software, seja por inconsistências de parametrização, fruto de uma inadequada implantação do software, seja por inconsistências das operações realizadas pelos usuários finais, fruto de uma inadequada orientação ou por falta de treinamento no processo de operação do software. Com as informações das não-conformidades geradas pela ferramenta de auditoria, pode-se tomar decisões de correção sobre a causa raiz das falhas apontadas e consequentemente melhorar as operações do software de gestão. A ferramenta apresentou maior eficiência no processo de auditoria e melhor eficácia no controle das operações realizadas em um software de gestão empresarial, objeto de estudo da pesquisa. A partir dos resultados desta pesquisa, as empresas produtoras ou empresas usuárias deste software ERP poderão utilizar a ferramenta de auditoria desenvolvida para implantar melhorias no processo de gestão das operações realizadas no software ERP. A ferramenta permite ainda reduzir o custo operacional de auditoria e minimizar os riscos para o negócio. Além disso, a ferramenta é fácil de utilizar, e não requer conhecimentos técnicos do usuário final. Esta pesquisa utilizou o método conhecido como Design Science Research (DSR) ou Pesquisa para Avanço da Ciência, método de pesquisa que tem como objetivo desenvolver o conhecimento geral válido para apoiar a concepção de soluções para problemas de campo, utilizando uma abordagem de pesquisa voltada para criação de um novo artefato.